2013 AAGO Resource Guide

2013 Resource Guide Annual Event Calendar . Course Descriptions & Schedules Member Services & Benefits . more!

Did you know that you can get...

N DEMAND! AAGO is available when You need it!

Apartment Association Of Greater Orlando

AAGO’s MSSION

To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

CONTENTS Apartment Association of Greater Orlando 340 N. Maitland Avenue Maitland, FL 32751

page

• Events and Meetings (AAGO, FAA, NAA) . . . . . . . . . . . . . . . . . . . . 1 • APASS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 • APASS Subscriber Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 • AAGO Committees & Volunteers . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Phone: 407-644-0539 Fax: 407-644-6288

• AAGO Government Affairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Website: www.aago.org E-Mail: Info@aago.org

• AAGO Market Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 • Staying Connected with AAGO . . . . . . . . . . . . . . . . . . 6 • AAGO 2013 Trade Show . . . . . . . . . . . . . . . . . . . . . . . 7 • AAGO Services & Career Center. . . . . . . . . . . . . . . 8 • AAGO Online Educaton . . . . . . . . . . . . . . . . . . . . 9

bers, ow Mem O O is n ogram G G A A A r Dear ” d”! A ze a p w? eman customi Demand o D n k n n u n O a o “ O c y “ s e se Did lution it! W y the ers so ou need bers enjo ff o y O AAG ble when GO mem a l i A a . A av st our r you o f t reque date s o n ju o : m s p u ion accom inars solut ed to t d sem a e e z r i c stom kage • Cu g pac n i s i t ver dget te ad 24/7 • Eli mber’s bu ilable pics a me v a est to ng t i t n o r h a e day’s line l on to • On s r a n d”. i eman ! Web D W n E O • N GO “ nges… halle tions! AA c e v a You h has Solu O G A A t , orter Presiden P a s i O L AAG 2013

• AAGO Events . . . . . . . . . . . . . . . . . . . . . . . . 10-11 • 2013 Calendar of Events . . . . . . . . . . . . . . 12-13 • AAGO Course Descriptions . 14-18 & 21-25 • NAA Designation Programs . . . . . . . 19-20 • Benefits of Associate Membership . . . . 26 • AAGO Memberships: ◆ Associate-Supplier . . . . . . . . 27-28 ◆ Community-Owner . . . . . . . . . 29 • Premier Partners. . . . . . Back Cover

2013 events & meetings AAGO EVENTS & MEETINGS

Installation Dinner Event . . . . . . . . . . . . . . . . . . January 16 Associates Breakfast . . . . . . . . . . . . . . . . . . . . . February 06 Maintenance Mania . . . . . . . . . . . . . . . . . . . . . February 12 Associates Breakfast. . . . . . . . . . . . . . . . . . . . . . . . March 06 Dinner Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . March 20 AAGO’s Annual Trade Show . . . . . . . . . . . . . . . . . April 16 Associates Breakfast. . . . . . . . . . . . . . . . . . . . . . . . . . May 01 Associates Breakfast. . . . . . . . . . . . . . . . . . . . . . . . . . June 05 AAGO Board Meeting. . . . . . . . . . . . . . . . . . . . . . . . June 05 Dinner Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . June 12 AAGO’s Summer Party. . . . . . . . . . . . . . . . . . . . . . . July 26 Associates Breakfast. . . . . . . . . . . . . . . . . . . . . . . August 07 AAGO Board Meeting. . . . . . . . . . . . . . . . . . . . . August 14 Business Exchange. . . . . . . . . . . . . . . . . . . . . . . . August 21 Associates Breakfast . . . . . . . . . . . . . . . . . . . September 04 Dinner Meeting . . . . . . . . . . . . . . . . . . . . . . . September 18 Lease-A-Palooza. . . . . . . . . . . . . . . . . . . . . . . September 27

EVENT REGISTRATION

Associates Breakfast . . . . . . . . . . . . . . . . . . . . . October 02 AAGO Board Meeting. . . . . . . . . . . . . . . . . . . . October 02

Registration is required to attend any AAGO event. Reservations can be made in four easy ways:

Golden Key Awards . . . . . . . . . . . . . . . . . . . . November 02 Associates Breakfast . . . . . . . . . . . . . . . . . . . November 06 AAGO Board Meeting. . . . . . . . . . . . . . . . . . November 13

Phone: 407-644-0539 Fax: 407-644-6288 Online: www.aago.org E-Mail: info@aago.org

FLORIDA APARTMENT ASSOCIATION EVENTS

FAA Legislative Conference. . . . . . . . . . . . . . . April 03-04 FAA Education Conference . . . . . . . . . . . . . October 16-18

Cancellations must be submitted in writing no less than 72 hours prior to the class or event to avoid cancellation fees.

NATIONAL APARTMENT ASSOCIATION EVENTS

No shows will be billed for the full price of the class or event.

NAA Education Conference. . . . . . . . . . . . . . . . June 20-22

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AAGO ON DEMAND

HEY, Look for me!

Look for

‘No Brainer’ next to the

course descriptions to see

what classes you get for FREE with the APASS program!”

“You can obtain a quality education at an affordable price” With over 45 qualifying courses, subscribers may attend as many APASS classes as they wish! Qualifing APASS subscriptions begin at the low price of $65 per month per community or $49 per month per Associate Member.

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APASS SUBSCRIBER AGREEMENT Between the Apartment Association of Greater Orlando (a/k/a “AAGO”) and (a/k/a “Subscriber”) commencing (start date) and ending on payable as follows (Please select one payment option below):

apartment community (end date),

12 monthly installments of $65.00 (total annual subscription fee is $780.00) Discounted annual payment of $750.00 (payment must be received prior to subscription start date) AAGO agrees to: 1. Provide unlimited access to all employees of the Subscriber to all AAGO Education Seminars, Workshops, and Courses throughout the subscription period, NOT including certification courses (EPA, CPO, Lead) or NAAEI Courses or Designations (NALP, CAMT, CAM, CAPS, Fair Housing and Beyond) or other non-qualifying courses as determined by AAGO; 2. Provide additional qualified courses upon demonstrated demand by the apartment industry, as determined by AAGO; 3. Provide the highest quality curriculum, instructors, and training materials available to the Central Florida apartment industry; 4. Conduct all scheduled training courses per the attached schedule insofar as each course meets a minimum threshold of ten (10) attendees.

If a course does not meet the threshold it may be rescheduled until the threshold is reached. AAGO reserves the right to reschedule courses due to instructor illness, unavailability, or other circumstances beyond AAGO’s control, but will make diligent efforts to notify registered students in advance.

5. Provide Continuing Education Credits (CECs) for all attendees in accordance with NAAEI guidelines of one (1) credit per hour of classroom instruction.

6. Waive the invoicing fee of $5.00 per A-Pass invoice, unless the payment is not received in a timely manner.

7. Agrees to terminate this agreement, upon request of the subscriber, management company or owner, in the event of a change in management and/or ownership.

Subscriber agrees to: 1. Remain an AAGO Member in good standing throughout the subscription period; 2. Provide a roster of employees of the subscriber and update it when changes are made; 3. Make a seat reservation at least 72 hours in advance for each attendee planning to participate in an eligible AAGO course.

4. Pay a “no-show” fee of $25 per reservation, unless a qualified substitute attends the course, or unless a written cancellation is submitted at least 72 hours in advance.

5. Pay the total annual fee in monthly installments OR pay the discounted annual payment in full, as outlined and agreed above. If a change in ownership, management or membership in AAGO occurs during the subscription period, and subscriber wishes to terminate this agreement, the owner, management company,or subscriber agree to provide 30 days written notice of intent to cancel and to pay through the notice period. As with membership in AAGO, the subscription fees paid in advance are not refundable and any prepaid subscription credits remain with the apartment community; 6. Management Company and/or owner will guarantee payment, as outlined above, for the subscriber community.

7. If the Subscriber’s membership becomes “not in good standing” (ie: delinquent on accounts payable to AAGO), Subscriber agrees that all services are suspended until account is made current and member is “in good standing”.

ACKNOWLEDGED AND AGREED TO bY SUbSCRIbER: (Signature for Subscriber Community)

(Title/Position)

(Date)

REvIEWED AND ACCEPTED bY AAGO: Upon review, it is determined that the Subscriber is an eligible AAGO Member in Good Standing.

(AAGO Representative)

(Title/Position) (Date) 3

AAGO ON DEMAND

AAGO COMMITTEES & VOLUNTEERS AAGO NEEDS YOUR LEADERSHIP SKILLS! AAGO is always looking for dependable committee volunteers to help plan and implement the many exciting apartment industry events throughout the year. If you can invest just an hour or two per month, you will make a difference for the apartment industry!

There are a number of committees that could use assistance and your efforts will be returned in kind through network, leadership, and skill development…not to mention fun!

Please check the committee(s) that interest you, then complete and send this form to AAGO. Golden Key Awards: Plans and produces the Golden Key Awards program Business Exchange: Plans and produces the Business Exchange, a reverse trade show Helping Hands: Plans and implements events to raise funds for charitable causes Education: Plans, develops and promotes educational programs and seminars Legislative: Monitors local governments to determine potential impact of ordinances and codes and advocates legislative changes that will benefit the apartment industry Membership/Ambassador: Promotes AAGO in the community, solicits new members, welcomes new members, assists new members, and assists with orientation Trade Show: Develops theme and art work for annual trade show. Assists in the promotion of participation in the show throughout the year, event set up and evaluation Maintenance Mania: Plans and implements the competitive maintenance event, including set up and tear down Young Professionals: Promotes programs to engage future leaders of the multi-family industry and bring fresh ideas to AAGO Yes, I would like to put my talents to work as a committee volunteer! (Please check off your area of interest, and mail or fax it back to AAGO at 407-644-6288.)

Name

Company Name

Telephone Fax

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Email

www.aago.org | 407.644.0539

AAGO GOVERNMENT AFFARS

FAA

LEGISLATVE DAYS April 3rd & 4th, 2013 ~ Tallahassee, Florida What’s in store for the 2013 Legislative Session?

Felons as a protected class, Real Estate Licenses for leasing staff, mandated use of contractors for pool/spa maintenance and repair, changes to FS§ Chapter 83: Landlord/Tenant law and much more…

Your voice as an industry professional matters to lawmakers!

To register for the conference or find out more information (such as Hotel or FAA reservations), please visit AAGOLegislativeDays.org!

Thank you to our lunch sponsor:

Ride in style for FREE on a luxury tour bus, courtesy of the Greater Orlando Apartment Guide, on our fun filled trip to Tallahassee! Join on-site personnel, mid/upper level property management professionals, and our supplier partners as we advocate for the apartment industry.

Thank you to our breakfast sponsors:

Get O s! u B e n Th 5

Wednesday, April 3rd 7:30-8:45 am: Load luggage & enjoy gourmet breakfast 9:00 am: Depart for Tallahassee (lunch provided en route)

Thursday, April 4th 2:30 pm: Depart Tallahassee (from Capitol building) 7:30 pm: Arrive back in Maitland at AAGO HQ

AAGO ON DEMAND

AAGO ONLINE MARKET SURVEY You could save your company an average of $3,900 a year doing your FREE Online Market Survey Our Free Online Market Survey was designed to allow apartment owners and managers to easily update rents on their apartment community and pull rental comps on up to 9 surrounding apartment communities.

Why Managers Use MyRentComps • • • • •

Save Time Save Money User Friendly Web Interface Live Comparable Market Data Accurate & Timely Neighborhood, Submarket, County, Regional level reporting • On-Line platform to conduct Market Surveys for Association Members

407-206-3791 • support@MyRentComps.com

S t a y C o n n e c t e d Wi t h A AG O Join us on FACEBOOK at www.facebook.com/ AAGOPage

Follow us on TWITTER at twitter.com/aagoeducate Connect to LINKEDIN at www.linkedin.com/ groups/ApartmentAssociation-GreaterOrlando-4811717

Call us at 407.644.0539

Visit our WebSITE www.aago.org

Receive Constant Contact EMAIL UPDATES

Fax us at 407.644.6288

Stop by and visit us at 340 N Maitland Av Maitland, FL 32751

Request an extra copy of our KEY MAGAZINE for only $7.00/mo.

Contact victoria@aago.org to place your order.

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www.aago.org | 407.644.0539

AAGO Tradeshow

at the

2013 TRADESHOW Tuesday Aprl 16, 2013

Don’t miss this very special event to meet, mingle, and discover new products and services that can impact your NOI. Your attendance will give you a chance to win Hundreds of prizes including a grand prize $1,000 cash.

Reserve Your Exhibit Space Now! The AAGO trade show sells out every year so sign up early to make sure you get to exhibit at the biggest event of the year for the Central-Florida multi-housing industry.

Call 407-644-0539 or email victoria@aago.org 7

AAGO ON DEMAND

AAGO ServIces & Career Center Online Lease Agreements The software for the lease is distributed by Blue Moon software. It is designed to let you fill out all the necessary forms electronically and print out the completed forms from your computer. The software has been designed to save time and money by speeding up the preparation and printing process of the lease package. Reduce errors by providing built-in math calculations, default setting for recurring items and charges, automatic data transfers from the main lease form to other forms making up the lease package, built in error check, and lease expiration reports. The software is compatible with other property management systems such as Rent Roll and AMSI, and can be utilized in multi-property environments. For more information call 800-772-1004.

There are many additional services that are available to you as a member. Many of these are FREE! • E-Newsletter-FREE • On line Market Survey-FREE • Blue Moon Lease • On Line Career Center-FREE for job seekers • Friday Freebies (A one-hour session or a full length • Professional Career Development Assistance-FREE seminar on specific Friday’s)-FREE • On line Enrollment for Educational seminars• APASS-a subscriber program that entitles members to • Legislative advocacy-FREE bulk pricing and 10% off designation and certification • FAA/NAA membership-FREE programs • KEY Magazine-FREE* To find out more, contact AAGO at 407-644-0539 or email info@aago.org *Addtional copies available $7.00 each

AAGO’s Career Center Your destination for exciting apartment job opportunities and the best resource for qualified candidates within the Apartment Industry.

Searching for a job within your industry?

We feature various apartment jobs. If you’re ready to start your job search, then get online today to find your next apartment job!

Looking to fill a position?

This job board is custom tailored for the apartment industry, which means we attract the most qualified professionals in Orlando. Create an Employer Account and post your apartment jobs today!

For additional information please visit us at: http://aago.associationcareernetwork.com/Common/HomePage.aspx or call us at:

(866) 376-0949, ask for Trace Martin x7066 or Michael Schatz x6035.

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www.aago.org | 407.644.0539

AAGO online education Online training is now available!!!

The Apartment Association of Greater Orlando, in partnership with Grace Hill, is proud to provide the highest quality online educational offerings in the industry.

Developed by Grace Hill, these courses offer a unique interactive learning experience aimed at enhancing the quality of work at all levels in our industry. As an added bonus, 50% of required annual CEC credits may come from these online courses!* From site-level employees to corporate personnel and everyone in-between, 24 / 7 education is now available to you with the click of a mouse. * Students must utilize the AAGO membership web portal to access Grace Hill Classes.

AAGO is excited to partner with Multifamily Insiders to bring you their Webinar Wednesday Series INSIDERS

present

WEBINAR WEDNESDAY

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AAGO ON DEMAND

AAGO EVENTS Tuesday, February 12th 2013

MAINTENANCE MANIA Are you ready for Maintenance Mania? AAGO is hosting our 5th annual Maintenance Mania, and this year’s event will be bigger and better than ever. Don’t miss central Florida’s only event dedicated to apartment service team professionals.

Why should you attend?

•

This year’s NAA Region IX Champion gets an all expenses paid trip to the NAA Education and Exhibition Conference in Boston!

•

The top 5 AAGO contenders will compete at the FAA Education Conference in Orlando for statewide bragging rights and awesome prizes!

•

Maintenance Mania® is a national program offered by the National Apartment Association(NAA) and presenting sponsor HD Supply (HDS), in which maintenance technicians compete against each other in various skill-based games. The event consists of 8l skill-based table games based on common maintenance activities and a race car competition. Participants build their race cars prior to the event, aiming to have the fastest and most creative car built out of maintenance supplies. All games are timed to determine the fastest competitor in each game and overall.

•

Each NAA local affiliate has the opportunity to have their maintenance technicians compete individually to win various local awards and a chance to compete at the National Championship held at the annual NAA Education Conference & Exposition. AAGO sends the top 5 competitors to the Florida Apartment Association conference in October to compete for state bragging rights.

Wednesday, August 21st, 2013

BUSINESS EXCHANGE Get ready for AAGO’s 5th annual Business Exchange! This year’s “reverse trade-show” will be on August 21st, 2013 at the Hilton Altamonte Springs.

Why should you attend?

• •

The Business Exchange provides the opportunity for top property management representatives to “man the booth” and discuss their company’s bidding process, needs, etc.

Suppliers can get in front of key decision-makers from numerous management companies and then join us for the Management Auction.

For event information visit www.aago.org click “Events” and follow the links or call AAGO at 407-644-0539.

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www.aago.org | 407.644.0539

AAGO EVENTS Friday, September 27th, 2013

LEASE-A-PALOOZA V Join us for the 5th annual Lease-A-Palooza Sales and Marketing event! This year’s event will feature Russ Webb, Patti Morgan Seager and Steve Matre. Our theme is the 50’s, so come as your favorite 50’s singer, actor or TV character.

Why should you attend?

•

Our innovative and interactive session will sharpen your skills and recharge your batteries!

•

Learn exciting, innovative, and successful ideas from outside our industry that you can implement at your community!

•

Perfect for Leasing Professionals, Assistant Managers, Managers, Marketing Directors, Regional Directors & Associate Suppliers.

•

You will get motivated and learn from the industry’s best…this event is for YOU!

For more information, contact Desiree Starr at 407-644-0539 or email desiree@aago.org

Saturday, November 2nd, 2013

GOLDEN KEY AWARDS The Apartment Association of Greater Orlando will be hosting the 6th annual Golden Key Awards Gala on Saturday, November 2, 2013. Members are invited to submit their nominations for the best individual employee, team, company, supplier of the year and so much more!

Our annual awards event is a celebration of our industry’s brightest starts. We recognize those companies and individuals who have achieved the highest level of service and commitment to our industry!

Last year almost 700 were in attendance, this year we expect almost 750!

Why should you attend?

•

All of our members will be dressing up and turning out to see who will win the 2013 Golden Key Awards.

•

Join us in celebrating the best in the Central Florida apartment industry.

•

It might be YOU that takes home this illustrious award!

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AAGO ON DEMAND

AAGO CALENDAR OF EVENTS May 1 May Associates Breakfast 9 CAM 4 of 9: Fair Housing 10 Excel Beginners 14 410 A Rule 16 Leadership Series: How to Hire ROCKSTARS 17 NO! Is not an option! Closing Techniques 24 NOI... OMG! 30 CAM 5 of 9: Financial Management 31 Instagram-crackers June 5 June Associates Breakfast 5 June Board Meeting 6 CAM 6 of 9: Property Marketing 7 Emotional Leasing 11 EPA in Spanish 12 June Dinner Meeting 14 Suppliers Success 18 Low Voltage 19 Personal Development Series-Being Successful in the Multi-Family Industry 19 Appliance Repair-Refrigerator, Stove, Dishwasher 20-22 NAA Education Conference 21 Avoid the 7 Deadly Sins of Marketing 27 CAM 7 of 9: Property Maintenance July 11 CAM 8 & 9 of 9: Risk Management & Community Analysis 18 CAM 1 of 9: Orientation & Residential Issues 19 Excel Advanced 19 Fair Housing and Beyond 25 Leadership Skills: Coaching for Peak Peformance 26 Summer Party August 7 August Associates Breakfast 13 Landlord/Tenant Law 14 August Board Meeting 14 Appliance Repair 15-16 Certified Pool Operator (CPO) 20 EPA 21 Business Exchange 22 CAM 2 of 9: HR 23 Goo Goo for Google 28 CAMT-Interior & Exterior Maintenance 29 Leadership Skills: Corrective Action for Employee Performance

January 16 January Dinner Meeting 24 Race Car Clinic 25 Generational Harmony 29 Fair Housing and Beyond February 6 February Associates Breakfast 6 February Board Meeting 7 Race Car Clinic and Plumbing 101 8 Supplier Tradeshow Training 12 Trouble Shooting HVAC 12 Maintenance Mania 13 OSHA Training 15 Leasing 101 19-20 Certified Pool Operator (CPO) in Spanish 22 Interactive Multifamily Marketing March 6 March Associates Breakfast 6 Landlord/Tenant Law 7 CAM 1 of 9: Orientation & Residential Issues 7 CAS Residential Issues 8 Supplier Trade Show Training 12 RRP Rule 13 EPA 14 Leadership Series: Unleashing the Leader within 15 Converting Leads to Leases!

19 Appliance Repair-Washer & Dryer 20 March Dinner Meeting 22 Microsoft Outlook 27 EPA in Spanish 28 CAM 2 of 9: HR April 3-4 FAA Legslative Conference 11 Ad-ing to your Fair Housing knowledge 12 Standing out in the crowd‌ how to be unique in your market!

16 VIP Lunch and Learn(prior to Tradeshow) 50 Ways to Leave your Lawyer 16 Trade Show 18 Mold Remediation & Removal 18-19 Certified Pool Operator 25 CAM 3 of 9: Legal Responsibilities 26 Building your Facebook Fan Page Workshop

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www.aago.org | 407.644.0539

AAGO CALENDAR OF EVENTS September 4 September Associates Breakfast 10 EPA in Spanish 11 CAMT-Electrical 12 Leadership Skills: The Art of NO! 12 CAM 3 of 9: Legal Responsibilities 13 Conflict Management 13 Managing the Media 17 NALP 1 of 4: Keys to Success & Internet 18 HVAC A - Z 18 September Dinner Meeting 19 CAM 7 of 9: Property Maintenance 19 Enhancing the Customer Experience 20 Fair Housing and Beyond 25 CAMT-HVAC 26 CAM 4 of 9: Fair Housing 27 Lease-A-Palooza V October 2 October Associates Breakfast 2 October Board Meeting 9 CAMT-Plumbing 10 CAM 5 of 9: Financial Management 15 NALP 2 of 4: Legal Aspects & Leasing Interview 16-18 FAA Education Conference 24 CAM 6 of 9: Property Marketing November 2 Golden Key Awards 6 November Associates Breakfast 7 Leadership Skills: Teambuilding for Maximum Performance 7 Landlord/Tenant Law 12 NALP 3 of 4: Leasing Demonstration & Telephone 12 EPA 13 November Board Meeting 13 CAMT-Appliance Repair 14 Leasing 101 20 410 A Rule 21 CAM 8 & 9 of 9: Risk Management & Community Analysis December 4 Appliance Repair 5-8 CAPS Express 13 Suppliers Success 17 NALP 4 of 4: Rental Policies & Market Survey 17-18 Certified Pool Operator in Spanish (CPO) 19 Leadership Skills: Putting the POWER into your People!

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AAGO ON DEMAND

AAGO course DESCRIPTIONS APARTMENT ASSOCIATION OF GREATER ORLANDO EDUCATION DEPARTMENT AAGO’s nationally recognized Education Department is committed to providing a top-notch, relevant, and robust course catalog for current and future AAGO members.

Whether you are pursuing a professional designation such as NALP®, CAM®, or CAMT® certification (EPA, CPO, SCHM®), or enhancing your skills with a technology seminar, our class catalog of over 100 education opportunities will assist you in staying current in the ever-changing apartment industry.

We are very excited about our 2013 education schedule! We have over 36 BRAND NEW classes!

AAGO was the first NAAEI affiliate to offer Bed Bug seminars, Social Media, and the full R410-A EPA certification!

SALES ◆ LEASING ◆ MARKETING CONVERTING LEADS TO LEASES Learn what it really takes to close the sale and convert your leads to leases!

EMOTIONAL LEASING

Emotional ability to emotions. emotional

Course topics include: • Identifying the wants and needs of your customer • Creating interest by focusing on the benefits of your product and your community • How to get your customer from the phone to your community FAST! • Closing Techniques GUARANTEED to work • Knowing the RIGHT time to close

Audience:

strengthened, while others claim it is an inborn characteristic. In this course, you will learn how the four different factors of emotional intelligence can impact the leasing process.

Audience:

Leasing, Suppliers TIME: 9:00am-12:00pm

Learn how the 7 deadly sins of marketing can impact your overall property success!

Course topics include: • How to get your marketing ideas from

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$69 members $99 non member FREE for APASS CEC: Three Credits

Leasing

COST: $69 members $99 non member

TIME: 9:00am-12:00pm

Intelligence (EI) refers to the perceive, control and evaluate Some researchers suggest that intelligence can be learned and

AVOID THE 7 DEADLY SINS OF MARKETING

COST:

FREE for APASS CEC: Three Credits

thoughts to actions!

• Getting the results from your marketing efforts • Understand what “thinking outside the box” really means!

• How to eliminate the “Noise” from your team so they can concentrate on their customer!

• Learn how to use marketing to generate a higher NOI for your community

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Audience: Leasing, Management, Suppliers

COST: $69 members $99 non member FREE for APASS CEC:

TIME: 9:00am-12:00pm

Three Credits

www.aago.org | 407.644.0539

AAGO course DESCRIPTIONS Whenever you see me, NO BRAINER, FREE, but ONLY to APASS Subcribers!

For more information see page 2 & 3 in this guide.

the seminar is

BEING SUCCESSFUL IN MULTIFAMILY

Course topics include: • Relationship building • Marketing and communication • When is the “right time” to visit your clients • And much, much more!

Audience:

COST:

Suppliers

$69 members $99 non member

TIME: 9:00am-12:00pm

Learn the fundamentals of the multi-family industry.

GENERATIONAL HARMONY

Are you new to the industry? Do you have a staff member needing a refresher?

MARKETING TO OUR HISPANIC CUSTOMER Together, we will erase the language barrier and learn how to effectively tap into the

NO! IS NOT AN OPTION! CLOSING TECHNIQUES Learn how to GET their attention and how to GET the sale!

CEC: Three Credits

Course topics include: • Changing demographics • Generational impact in the workplace • Cross generational communication • Promoting teamwork

Audience:

COST:

Leasing, Suppliers Maintenance, Management, Corporate TIME:

Break through the generational gaps in order to create harmony in the workplace!

LEASING 101

FREE for APASS

9:00am-12:00pm Course topics include: • Introduction to the Apartment Industry • Vital key terms • Learning to identify your competition • Fundamentals of Fair Housing • Using your telephone as a tool • Greetings, demonstrations and closings • Effective follow-up • Online marketing techniques

Audience:

largest growing population segment in central Florida. Join us while we engage in a full throttle seminar guaranteed to leave you with numerous options for marketing your future residents homes.

Find out how YOU can increase occupancies and capture your share of this fast growing segment of our population!

Audience:

Course topics include: • Identify elements to create the perfect ad • Create interest with your online advertising • The Do’s and Don’ts of outreach marketing • Closing techniques guaranteed to work • When the RIGHT time to close is

Audience:

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$69 members $99 non member FREE for APASS CEC: Three Credits COST:

Leasing, , Management

$79 members $99 non member FREE for APASS

TIME: 9:00am-5:00pm

CEC: Six Credits COST:

Leasing, Management, Corporate, Suppliers

$69 members $99 non member FREE for APASS CEC:

TIME: 9:00am-12:00pm

Three Credits COST:

Leasing, Suppliers

$69 members $99 non member FREE for APASS

TIME: 9:00am-12:00pm

CEC: Three Credits

AAGO ON DEMAND

AAGO course DESCRIPTIONS STANDING OUT IN THE CROWD

How to be Unique and Stand Out in your market. Prospective and current residents often see you as “just another apartment community”.

Become unique in your marketplace by having better marketing, better leasing, and building a better lifestyle for your residents.

Audience: All Company Personnel and Suppliers TIME:

Outreach marketing is an important tool in gaining new customers at your community.

Course topics include: • Who your customers are • How to gain new ones • Keep the ones you have!

$69 members $99 non member FREE for APASS CEC:

9:00am-12:00pm

OUTSIDE THE BOX MARKETING

COST:

Audience: Leasing

Three Credits COST: $69 members $99 non member

TIME: 9:00am-12:00pm

FREE for APASS CEC: Three Credits

MAINTENANCE ◆ RISK MANAGEMENT ◆ SAFETY APPLIANCE REPAIR SERIES Appliance Repair Seminars provide students with the skills and experience to service

MOLD REMEDIATION & REPAIR In this seminar, you will learn the following: What is Mold

LOW VOLTAGE

Troubleshooting & Servicing HVAC & Refrigeration Electrical Systems - Learn Detailed Procedures for Systematic Troubleshooting of HVAC/R Electrical Systems.

2013 Resource Guide

major appliances. There is both classroom and hands-on instruction.

Student will learn tips and ideas to work more efficiently.

Audience:

Course topics include: • Washer & Dryer • Refrigerator • Stove • Dishwasher

TIME:

What causes Mold Evaluation of mold damage Preparation of infected areas Containment of infected area Structural removal and clean up Treatment of infected area

Audience:

Perfect for Maintenance and Management; Regionals, Directors and Assistants This course teaches the fundamental and advance skills of troubleshooting residential HVAC electrical system problems.

Technicians learn and practice proven diagnostic techniques that they can apply immediately, back on the job. The goal is to provide both the skills and confidence to tackle any electrical system malfunction, with emphasis on rapid discovery of the failed component and root cause determination.

Following this logical, systematic procedure for troubleshooting electrical systems makes the job must less intimidating.

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Maintenance 9:00am-3:00pm

COST: $69 members $99 non member FREE for APASS CEC: Five Credits

Maintenance, Management,

COST: $69 members $99 non member FREE for APASS

TIME: 9:00am-12:00pm

Audience: Maintenance TIME: 9:00am-3:00pm

CEC: Three Credits

COST: $199 members $295 non member 10% off for APASS CEC: Five Credits

www.aago.org | 407.644.0539

AAGO course DESCRIPTIONS TROUBLE SHOOTING HVAC

Be prepared to handle any HVAC system issue that might come up. Join HD Supply for this informative session right before Maintenance Mania!

Audience:

COST:

Maintenance

$69 members $99 non member

TIME: 12:00am-3:00pm

With the weather in Florida being mild to hot, air conditioning in Florida is a necessity!

PLUMBING 101

Audience:

COST:

Maintenance

$69 members $99 non member

TIME: 12:00am-3:00pm

Plumbing issues can cost your company

SAFETY TRAINING

Safety is the highest priority for a maintenance associate. This 3 hour class is a good introduction to OSHA and the regulations they have to keep the maintenance associate healthy. In addition, common sense applications and ideas will be discussed.

HVAC A thru Z

Competitors may attend for FREE!

FREE for APASS CEC: Three Credits

Course topics include: • M.S.D.S. sheets and their importance • Chemical storage and use • Moving heavy equipment properly • Crime and security issues • Protective equipment • OSHA requirements for the Lockout/ Tagout Kit • Blood borne pathogens and how to prevent infection • Ladders and their use

Audience:

Air conditioning in Florida is a necessity so be prepared for the warm months by learning how to troubleshoot and repair HVAC systems. Seminar includes terminology, tools, charging procedures, thermostats, evaporator coils, compressors, head pressure, fan and electrical systems and much more.

Audience:

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CEC: Three Credits

Competitors may attend for FREE! THOUSANDS of dollars! This workshop will teach you tips to help solve your plumbing problems and save your company time and money.

FREE for APASS

COST:

Leasing, Maintenance, Management, Corporate, Suppliers

$69 members $99 non member FREE for APASS CEC: Three Credits

TIME: 9:00am-12:00pm

COST:

Maintenance

$69 members $99 non member

TIME: 9:00am-3:00pm

FREE for APASS CEC: Five Credits

AAGO ON DEMAND

AAGO course DESCRIPTIONS AAGO Certification programs CPO, CERTIFIED POOL OPERATOR Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification.

EPA REFIGERANT HANDLING CERTIFICATION

R 410 A Rule EPA Certification Technicians need to be trained in the use of R 410 A equipment for safety and because it has some characteristics that R-22 does

RRP RULE - LEAD! • RENOVATION • REPAIR • PAINT The “Lead: Renovation, Repair, and Paint Program” regulation applies to persons who do renovations for compensation in homes, schools and other buildings built prior to 1978, this includes multi family dwellings.

This program is a federal regulatory program affecting contractors, property managers, maintenance workers, and others who disturb painted surfaces The rule states that all contractors or firms actually performing painting work or are labeled as painters

2013 Resource Guide

The CPO® certification courses are designed to provide individuals with the basic knowledge, techniques, and skills of pool and spa operations.

Audience:

The CPO® certification program includes pool and spa chemistry, testing, treatment, filtration, maintenance, automatic feeding equipment, and government requirements

TIME:

Maintenance, Suppliers

COST: $299 members $399 non member $279 for APASS

8:00am-5:00pm

CEC: Six Credits

This is a 2-day course which includes the certification exam.

The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course.

Through the ESCO Institute AAGO is able to offer this Universal Certification.

Audience:

not. The oil in R-410A is not hydroscopic so installation techniques are more regimented.

A deep vacuum must be pulled to ensure that all moisture is removed and destructive acid is not formed. The HVAC industry is undergoing big changes. It’s important to plan accordingly and train appropriately to meet these challenges.

Audience:

who disturb lead based paint as part of their work in pre-1978 homes, schools and other buildings must be EPA certified.

Audience:

It is crucial for all contractors and firms performing renovation work to be familiar with the provisions of the regulation, and to ensure that they fully comply with the EPA’s requirements. Understanding the lead program’s requirements can help you protect your customers and/or residents from the hazards of lead.

Maintenance, Suppliers

COST: $149 members $199 non member $134 for APASS

TIME: 8:30am-5:00pm

Maintenance, Suppliers

CEC: Six Credits COST: $199 members $249 non member $179 for APASS

TIME: 8:30am-5:00pm

Maintenance, Management, Corporate, Suppliers TIME: 8:30am-5:00pm

CEC: Six Credits

COST: $299 members $399 non member $275 for APASS CEC: Six Credits

The EPA is authorized to impose fines of up to $37, 500 per day per violation on anyone who does not comply with this rule. Willful violations of the rule can even result in imprisonment.

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naa course DESCRIPTIONS National Apartment Association Designation Programs The multi-family housing industry is growing. Competition is fierce and multi-family housing professionals face more challenges than ever before.

Today if you work in the multi-family housing industry you can’t afford to overlook the benefits of an industry designation. Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professionals. Each course and program has been carefully crafted and tailored to meet the ever changing needs of today’s multi-family housing professional.

The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation to apartment industry professionals who want to advance their career in apartment management.

Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. CAM training help you manage your apartment community and your team more effectively.

CAM TRAINING COVERS:

• Management of Residential Issues • Legal Responsibilities • Human Resource Management • Fair Housing • Marketing

The on-site manager is a vital link between apartment residents and the community owners and investors. That’s why an increasing number of owners and investors are seeking NAA-designated Certified Apartment Managers (CAM) to fill their staffing needs.

CAMT TRAINING COVERS:

• Inside the Apartment Business • People, Projects and Profits • The Future of Air Conditioning • Electrical Maintenance and Repair

COST:

• One year of apartment industry experience.

$899 members $1,441 non member

• Successful completion of all nine modules and exams.

“Pay as you go” plans available

CAMT training helps you preserve the value of your apartment community and increase resident satisfaction. The National Apartment Association Education Institute (NAAEI) offers “blended learning”, integrating online coursework with inclassroom study. The training covers a combination of Non-Technical and Technical courses designed to meet the needs of today’s apartment residents.

• Plumbing Maintenance and Repair • Heating, Ventilation and Air Conditioning (HVAC) Maintenance and Repair • Appliance Maintenance and Repair • Interior/Exterior Maintenance and Repair

10% discount for APASS subscribers TIME: 9:00am-5:00pm CEC: Six Credits

• Property Maintenance for Managers • Risk Management • Financial Management • Research

accredited by the American National Standards Institute (ANSI).

Enhance your professional growth in the apartment industry by earning your Certificate for Apartment Maintenance Technician (CAMT) and take your career to the next level. CAMT is the only Apartment Maintenance program to be nationally

Prerequisites:

REQUIREMENTS:

COST:

• One year of apartment or rental housing maintenance experience.

$899 members $1,299 non members

• Successfully completed the seven courses and online content.

10% discount for APASS subscribers

“Pay as you go” plans available

TIME: 9:00am-5:00pm CEC: Six Credits

For class dates please refer to Calendar of Events inside this Resource Guide. Contact AAGO’S Education department for additional details.

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www.aago.org | 407.644.0539

naa course DESCRIPTIONS

Take the next step in your professional development and become a certified success

CAPS TRAINING COVERS: • Legal Responsibilities and Risk Management • Financial Management

by earning your Certified Apartment Portfolio Supervisor (CAPS) designation.

The National Apartment Association Education Institute (NAAEI) offers this nationally-recognized designation for multisite supervisors and experienced apartment managers with a CAM, ARM or RAM designation.

• Property Performance Management • Property Evaluation and Due Diligence • Effective Leadership

is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The course is ideal for new salespeople as well as veterans of the industry.

Suppliers are important liaisons to the multifamily housing industry. This course

REQUIREMENTS:

COST:

• 24 Months as a multi-site supervisor or Received a CAM, ARM or RAM designation.

$1,499 members $1,999 non members

• Successful completion of all the modules and exams.

TIME: 9:00am-5:00pm

REQUIREMENTS:

COST:

• Complete Supplier Success course.

$395 members $698 non members

• Worked in the apartment industry for at least 12 months in a supplier role.

10% discount for APASS subscribers

CEC: Six Credits

NALP training helps you lease apartments, satisfy your residents and increase your resident retention.

• Keys to Success in Leasing • Leasing and the Internet • Legal Aspects • Rental Policies and Procedures

“Pay as you go” plans available

TIME: 9:00am-5:00pm

• Management of Residential Issues • Risk Management • Financial Management • Fair Housing

NALP TRAINING COVERS:

CEC: Six Credits

CAS TRAINING COVERS:

Enhance your professional growth in the apartment industry by becoming a National Apartment Leasing Professional (NALP) and take your career to the next level.

10% discount for APASS subscribers

The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation to apartment industry professionals who have at least six months of experience and who are looking to advance their career in apartment management.

• Telephone Presentations • The Leasing Interview and Qualifying Residents • Leasing Demonstration and Resolving Objections

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REQUIREMENTS:

COST:

• Six months apartment industry experience.

$459 members $600 non members

• Successful completion of all the modules and exams, and the Market Survey presentation.

“Pay as you go” plans available 10% discount for APASS subscribers TIME: 9:00am-5:00pm CEC: Six Credits

AAGO ON DEMAND

AAGO course DESCRIPTIONS TECHNOLOGY ◆ SOCIAL MEDIA MICROSOFT OFFICE SUITE – New

Maximize your organization’s profitability and employee performance by attending these information-packed , highly cost effective computer courses!

EXCEL BEGINNER

and maintain spreadsheets for budgeting, databases, and more.

Learn to conquer your fear of the spreadsheet. You will learn how to build

EXCEL ADVANCED

A more comprehensive session that further enhances your skills. You will learn how to

OUTLOOK

COST:

All Company Personnel and Suppliers

$69 members $99 non member

This training is for anyone who is new to Excel or has started using Excel but knows very little about its features. You will learn the skills needed to start using Excel effectively in the workplace.

TIME: 9:00am-12:00pm

CEC:

create formulas, macros, and more.

Audience:

COST:

You will learn Excel at a more advanced level, enhancing your ability in using its powerful features. This course is for anyone who has gained a basic understanding of Excel and wants to move into more in-depth features such as filtering and sorting data, working with functions, and much more. specific applications of outlook.

Spend a couple of hours in hands-on instruction and learn property management-

Audience:

This training is for anyone who is new to Outlook or has some experience, but wants to gain a fundamental and advanced understanding of managing your email; creating, deleting, and sending email, adding email attachments, using signatures, creating contacts, calendar entries, setting up tasks, and much more.

All Company Personnel and Suppliers TIME:

FREE for APASS Three Credits

$69 members $99 non member FREE for APASS CEC:

9:00am-12:00pm Audience:

Three Credits COST:

All Company Personnel and Suppliers TIME:

$69 members $99 non member FREE for APASS CEC:

9:00am-12:00pm

Three Credits

SOCIAL MEDIA WORKSHOPS – New

Online Social Media sites such as Facebook, Pinterest and Twitter have revolutionized the way people interact with each other and how they gather information. Learn the new trends of social media and capture your prospects before someone else does.

BUILDING YOUR FACEBOOK PAGE This class will take you step by step through the process of setting up a fan page

on Facebook as well as managing the fan page for optimum participation.

Facebook is a social utility that connects people with friends and others who work, study and live around them. Learn to use Facebook to attract new prospects and keep your residents connected.

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Audience:

COST:

Leasing, Management, Corporate, Suppliers TIME:

$69 members $99 non member FREE for APASS CEC:

9:00am-12:00pm

Three Credits

AAGO ON DEMAND

AAGO course DESCRIPTIONS INSTAGRAMCRACKERS!

This class will show you how to market your community through fun new ways!

Instagram is a fast, beautiful and fun way to share photos with prospects and residents.

Snap a picture, choose a filter to transform its look and feel, then post to Instagram.

Audience: Leasing, Management, Corporate, Suppliers TIME:

GOO GOO for GOOGLE

This class will show you how to utilize Foursquare to market your community through fun new ways!

Over 30 million people use Foursquare to make the most of where they are. Help them discover and learn about your community while they search for what they’re craving.

This class will show you how GOOGLE can assist you in your overall marketing strategy!

Be seen where people search for the world’s information, Google has many special features to help your clients find exactly what they’re looking for.

Audience: Leasing, Management, Corporate, Suppliers TIME:

This class will show you how important YELP can be to your online reputation!

YELP is the great way to find local businesses.

People use Yelp to search for everything business. Will your prospects uncover you in the neighborhood?

9:00am-10:00pm Audience: Leasing, Management, Corporate, Suppliers TIME:

VERY VERY PINTERESTING!

This class will show you how to maximize your Twitter exposure!

Twitter connects businesses to customers in real time—and businesses use Twitter to quickly share information with people interested in their products. Twitter offers businesses an easy way to reach an engaged audience.

This class will show you can utilize Pinterest to market your community or product and send traffic your way.

Get the Pin It button, and make it easy for people to share your stuff on Pinterest — and find their way back to your website or blog.

Audience: Leasing, Management, Corporate, Suppliers TIME:

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COST: $10 members $20 non member FREE for APASS One Credits COST: $10 members $20 non member FREE for APASS One Credits COST: $10 members $20 non member FREE for APASS CEC:

Audience: Leasing, Management, Corporate, Suppliers TIME:

One Credits COST: $10 members $20 non member FREE for APASS CEC:

9:00am-10:00pm Audience: Leasing, Management, Corporate, Suppliers TIME:

One Credits COST: $10 members $20 non member FREE for APASS CEC:

9:00am-10:00pm

2013 Resource Guide

One Credits

CEC:

9:00am-10:00pm

TRICK OR TWEET!

FREE for APASS

CEC:

9:00am-10:00pm

YELP! I NEED SOMEBODY!

$10 members $20 non member CEC:

9:00am-10:00pm

“FOURSCORE & 7 CHECK-INS AGO” FOURSQUARE!

COST:

One Credits

www.aago.org | 407.644.0539

AAGO course DESCRIPTIONS essential learning FAIR HOUSING

This 3 hour Fair Housing Seminar will let you know who is protected by the Fair Housing Act and teach you and your team to be “Fair

FAIR HOUSING AND BEYOND Sets a new standard in training. Uses DVDdelivered scenarios to demonstrate how reallife situations require critical thinking and

SUPPLIER TRADESHOW TRAINING The goal of a great tradeshow exhibit is to create brand memorability and to display your services in order to create awareness of a need, differentiate your company for your competitors, and engage your prospects and customers. This brand new seminar is perfect for our supplier members, whether you are brand new to our industry or a seasoned veteran.

LEADERSHIP SERIES

Leadership is the ability to adapt the setting so everyone feels empowered to contribute creatively to solving the problems. A leader has the capacity to do something through talent and skill. Talent is natural ability and skill is proficiency gained through training

Housing Friendly!’ You will understand how to comply with Fair Housing and learn what questions are ok to ask of prospective residents. Learn how you can avoid being accused of discrimination and how to coach your team to ensure that they do not violate any Fair Housing laws. Remember that what you don’t know can hurt you!

Audience:

COST:

Leasing, Maintenance, Management, Corporate, Suppliers

$69 members $99 non member FREE for APASS CEC: Three Credits

TIME: 9:00am-12:00pm

prudent decision making. Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes. Delivers relevant knowledge of fair housing essentials – practical explanations of how federal, state, and local protected classes and barred discriminatory acts impact property operations.

Audience:

COST:

Leasing, Maintenance, Management, Corporate, Suppliers

$89 members $99 non member $79 for APASS CEC: Five Credits

TIME: 9:00am-4:00pm

Course topics include: • How to have a better show & spend less money • Tips to drive traffic to your booth • Ideas to get decision makers to spend time with you at the show • How to take your display over the top and have that WOW factor • Ideas that get people talking about you the next day • Ways to stand apart from your comps • Answers to what property management and maintenance professional want you to give out

Audience:

and experience. This leadership series will build the skills necessary to become a thoughtful and effective leader.

Audience:

Course topics include: • Unleashing the Leader Within • How to hire ROCKSTARS • Coaching for Peak Performance • Corrective Action for Employee Performance • The Art of NO! • Teambuilding for Maximum Performance • Putting the POWER into your People!

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COST: $25

Suppliers

CEC:

TIME: 9:00am-12:00pm

Three Credits

COST:

Assistant Mgrs, Maintenance, Supervisors, Community Managers, Corporate, Suppliers

$69 members $99 non member FREE for APASS CEC: Three Credits

TIME: 9:00am-12:00pm

AAGO ON DEMAND

AAGO course DESCRIPTIONS Landlord Tenant Law

property management. It is recommended that each staff member who deals with leases, evictions and legal notices attends at least one Landlord Tenant Law Seminar each year.

Audience: All Company Personnel and Suppliers TIME:

Keeping abreast of the legal requirements and changes is essential for successful and legal

50 ways to leave your lawyer In this 3 hour session immediately preceding the AAGO Trade Show, Regional Managers

First Aid and CPR

Reduce evictions and legal problems? Learn how to navigate the legal streets of Landlord and Tenant Law with landlord tenant legal expert, Harry Heist

This American Red Cross approved course will teach you how to assist others in an

CONFLICT MANAGEMENT

This First Aid, CPR and AED course incorporates the latest science and teaches students to recognize and care for a variety of first aid emergencies and how to respond Certification is valid for 2 years.

will explore preventative methods to dealing with the escalating anger within themselves, as well as others. This class will present life skills that all team members can benefit from in their professional and personal lives.

A pro-active approach to defusing aggressive behavior. The participants

MANAGING YOUR MAINTENANCE BUDGET Maintenance expenses are the largest controllable element of the property’s

Los

Para

Audience: Regional Managers, Owners, Corporate TIME: 12:00pm-3:00pm

emergency and give you hands on practical training.

Audience: All Company Personnel and Suppliers TIME:

Course topics include: • Understanding Budgets • Developing Budgets • Analyzing Reports • The Maintenance Team’s Role

FREE for APASS Three Credits

COST: $69 members $99 non member FREE for APASS CEC: Three Credits

COST: $49 members $99 non member CEC: Three Credits

9:00am-12:00pm

Audience: All Company Personnel and Suppliers TIME:

COST: $69 members $99 non member FREE for APASS CEC:

9:00am-12:00pm

operating budget so it is vital the maintenance team is an integral part of the budgeting process.

$69 members $99 non member CEC:

9:00am-3:00pm

and Owners will learn how to get the real “LEGAL EDGE” over your residents?

COST:

Audience: Maintenance, Management, Corporate, Suppliers TIME:

Three Credits

COST: $69 members $99 non member CEC: Three Credits

9:00am-12:00pm

Seminarios en español

a s i s t i r la g r a n c a n t i d a d d e e m pl e a d o s q u e h abla n e s pa n o l

s i g u i e n t e s s e m i n a r i o s s o n fa c ili ta d o s p o r i n s t r u c t o r e s q u e h abla n e s pa n o l

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AAGO course DESCRIPTIONS MANAGING THE MEDIA Facing a reporter about a delicate situation or incident on your one of your

TAX CREDIT COMPLIANCE Do you need to sharpen your Tax Credit Compliance skills?

Are you new to Tax Credit? In this informative session, you will learn the answers to:

ONLINE LEARNING WITH GRACE HILL The Apartment Association of Greater Orlando, in partnership with Grace Hill, is proud to provide the highest quality online educational offerings in the industry.

Developed by Grace Hill, these courses offer a unique interactive learning experience aimed at enhancing the quality of work at all levels in our industry.

From site-level employees to corporate personnel and everyone in-between, 24/7 education is now available to you with the click of a mouse.

Course include: • Advanced Leasing: Secrets of Leasing Leaders • Advanced Telephone Techniques • Business Etiquette • Conflict Resolution (Supervisor version available) • Creative Marketing Promotions • Curb Appeal • Customer Relationship Management • Customer Service as a Competitive Advantage (Spanish version available) • Dealing with Difficult People • Drug-Free Workplace (Spanish & Supervisor versions available) • Employee Coaching • Employee Motivation • Essential Skills for the New Supervisor

communities is inevitable. Being prepared and responding appropriately is essential to not becoming a sound bite on the 11 o’clock news.

Learn what NOT to say to reporters and how to control your conversations with the media.

Audience: All Company Personnel and Suppliers TIME:

Audience:

• Fair Housing (Spanish version available) • Fair Housing for Maintenance (Spanish version available) • Fair Housing II • Follow-Up Techniques • Help Wanted! How to Hire, Retain & Inspire Quality Team Members • Internet Leasing • Introduction to Social Media • Leadership: Profiles in Multifamily Housing • Leasing for a Living • Leasing for a Living Series, featuring six 30-minute modules: • Introduction to • Greeting & Qualifying Leasing • Responding to Email • Telephone Techniques Inquiries • Touring the • Closing & Follow-Up Community • Maintenance for Office Staff • Marketing Principles for Multifamily Housing • Mold Awareness (Spanish version available) • Performance Management • Preparing a Perfect Market Ready Apartment (Spanish version available) • Preventative Maintenance (Spanish version available) • Preventing Sexual Harassment (Spanish & Supervisor versions available) • Property Management Financials • Resident Retention for Today’s Savvy Customers • Stress Management • Time Management • Traffic Generation • Workplace Diversity (Spanish & Supervisor versions available) • Learning Games (Topics from Property Manager Billionaire to Wheel of Maintenance Safety) • Quick Quizzes (Topics from Comprehensive Maintenance to Fair Housing)

Audience:

$69 members $99 non member FREE for APASS CEC:

9:00am-12:00pm

• What is compliance?

• What is the Housing Credit Program?

• What is a set-aside?

• What do I need to know about the application process • What is a Student Certification?

• How do I calculate annual income?

• What is the employment verification?

• What is the Certification of Zero Income?

• Tenant Income Certifications • And so much more!

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COST:

Three Credits COST:

Leasing, Management, Corporate

$79 members $129 non member CEC:

TIME:

Six Credits

9:00am-5:00pm

Leasing, Maintenance, Management, Corporate, Suppliers TIME: On-Demand

COST: $79 members CEC: Up to Half (50%) of your continuing education may come from these online courses.

AAGO ON DEMAND

AAGO Memberships

BENEFITS OF MEMBERSHIP

“How to make your membership work for you!”

Community Membership Benefits As a member, you will save precious time and money and you will have access to over 325 qualified vendors. No individual owner or company regardless of size or location, could afford to spend the hours or funds necessary to undertake even a fraction of the educational, legislative and informational services offered by AAGO. • • • •

• • • • •

Automatic membership into FAA and NAA. Blue Moon Lease available for Members.

Government Affairs Advocacy saving our industry thousands of dollars per year.

Education program that offers certified programs, landlord tenant, fair housing, marketing and is on the cutting edge of the latest trends and troublesome issues affecting our industry today and tomorrow.

Networking opportunities.

The Key Magazine which has informative articles, notification of AAGO events and a yellow page style directory of supplier members.

Annual Trade Show with over 170 booths displaying the latest products and services available for our members to help improve their bottom line.

Online program for employees and employers.

Through our charitable causes and by providing volunteer and fundraising campaigns, AAGO helps put the “Heart” of our industry back into the community.

Associate Membership Benefits “How to make your membership work for you” • • • • • • • •

Attend the Associates Breakfast each month; meet a Regional Manager, and network, network, network!

Attend our featured monthly event and mingle with your potential customers.

Get involved with AAGO! Join a committee and work side by side with your customers for the greater good of our industry.

Advertise in the Key Magazine and promote your company, your products and/or services to your target market. After all, your entire “marketplace” receives The Key Magazine.

Broadcast Fax your company’s products or services to all your potential customers for only pennies per contact.

Attract new customers on the internet at no cost to you!

Increase your exposure with a Banner Ad on our website for a nominal fee.

Participate in all our charity Events, Tournaments and Trade Show, because that is where your customer will be!

Participate in all our Charity Events, Golf Tournaments and Trade Shows, because that’s where your customer will be!

CALL 407-644-0539 OR EMAIL VICTORIA@AAGO.ORG FOR MORE INFO 2013 Resource Guide

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AAGO MEMBERSHIP APPLICATIONS

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AAGO ON DEMAND

AAGO MEMBERSHIP APPLICATIONS

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AAGO MEMBERSHIP APPLICATIONS

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AAGO ON DEMAND

www.aago.org

340 North Maitland Ave Maitland, Florida 32751 Ph 407.644.0539 Fax 407.644.6288 Toll Free 800.770.2246

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