Issuu

October/november/december 2018

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

GOLDEN KEY AWARDS Saturday, December 1st, 2018 Cocktail Hour from 5:30 p.m. until 6:45 p.m. Dinner at 7:00 p.m. Award Ceremony at 8:00 p.m. Hilton Orlando International Drive 6001 Destination Parkway, Orlando,FL 32819

Welcome to a New Standard of Living. Valet Waste is now Valet Living. But we’re also a lot more. We pioneered and perfected the doorstep collection amenity. But we’re also setting the standard in turn services, maintenance support and pet solutions. If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living: Valet Living.

Valet Living Doorstep

Valet Living Turns

Valet Living Maintenance

Valet Living Pet

Valet Living Doorstep is the standard-setting doorstep collection amenity that adds value and convenience to every multifamily property. We get the job done better than anyone in the business, allowing property owners to contribute to their bottom lines while adding an invaluable, time-saving amenity for residents and on-site staff. Plus, we are the only partner to guarantee both a property manager orientation and an on-site event that educates your residents about how to make the most of the amenity – so your teams don’t have to.

With Valet Living Turns, you can rest assured your apartment homes will be pristinely restored and ready for incoming residents - without the stress of coordinating everything on your own. Drawing from our expansive network of premium contractors, our turn service is always quick and consistent, offering dependable support in every season. And with our team handling every aspect of the job, yours can stay focused on the pressing demands of property management so your time and resources are spent where they have the greatest impact: improving resident satisfaction and retention.

Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep. We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.

Valet Living Pet is the partner for setting the standard in community-building. Our quality products and amenities are tailored to resident needs and those of their loved ones, ultimately contributing to higher resident satisfaction rates and cleaner common areas.

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www.ValetLiving.com | 877-574-2587

CONTENTS

October/november/december 2018 Volume 44, No.4

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

Published By Direct One Print and Mail 7213 Sandscove Court, Suite 1 Winter Park, FL 32792 (407) 679-2000 FAX (407) 673-4501 www.directoneinc.com and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288

The KEY is published quarterly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

6 AAGO New Members 7 AAGO Premier Partners Education: 10 AAGO Education Calendar/Schedule 12 Professional Development: The Power of Professional Development 14 Earn Your CAPS! 15 AAGO Class Descriptions 17 APASS! 18 Congratulations 19 Instructor Spotlight events: 20 AAGO Events Calendar/Schedule 21 AAGO’s October Member Social 22 AAGO’s Thanks for Giving Luncheon 23 AAGO’s Toys for Tots Toy Drive 24 And So It Was...The Science of Networking 26 AAGO’s Golden Key Awards 28 And So It Was...The Science of Networking (continued) 28 And So It Was...Rock & Bowl foundation: 33 The Benefits of Giving 34 And So it Was...Job Shadow Day advocacy: 35 Legislative Days 36 AAGO Advocacy At Work 38 Keeping It Local legal: 39 How to Avoid Compliance Pitfalls and Practice Fair Housing More Effectively 40 Examining A Few Landlord/Tenant Verdicts Provides A Cautionary Tale market trends: 42 Market Beat 43 7 Ways Multifamily Properties Can Leverage Social Media 44 Connect With NAA 45 AAGO’s Supplier Partner Directory

(703) 518-6141

www.aago.org

(407) 960-2910

OCTOBER/NOVEMBER/DECEMBER 2018 2018

AAGO Officers and Directors 2018 OFFICERS

PRESIDENT

Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty Vidalta Property Management

VICE-PRESIDENT Lee Rogers

CAM

JMG Realty, Inc.

TREASURER

Rachelle Hundley

ARM, HCCP, CPO, CAPS Royal American Management

SECRETARY

ASSOCIATE VICE PRESIDENT

Jennifer Livingston

Blue Rock

Amanda Lynch Real Floors

IMMEDIATE PAST PRESIDENT

Kimberly Maggard

CAPS

Royal American Management

Directors

Steve Hall H & F Construction Services, LLC

Jolie Holloman CAM Pinnacle

Christin Tenpenny CAPS Contravest Management Company

Erika Johnson CAM, CAPS Regional Director, PRG Real Estate

Sherrie Ngo CAPS Pinnacle

Alex Mauro Ross CAS Info Tycoon

Pete Mann National Credit Services

Julia Comings CAPS BH Management

TJ Jenkins CAPS Greystar

Meredith Torres CAPS Greystar

Renae Gates HCCP Dalcor Companies

Gregg Girard CAM, CAPS Greystar

Courtney Gavin WellKept

Michelle Brice Lincoln Property Company

Association Staff

Chip Tatum, CAM, NAAEI Desiree Starr, CAPS, NAAEI Faculty Faculty Chief Executive Officer Senior VP, Program Development

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Cynthia Cruz Events Manager

Monica Ramsey, CAM, ARM Vice President, Member Relations

Lydia Torres Program Manager

Dominica Hurst Office and Bookkeeping Manager

Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

Registered With: Compliance Depot Net Vendor

RMIS Notivus

Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection

Free Estimates Volume Pricing

800-929-5035 We AlWAys AnsWer Our PhOnes

www.SwitchElectric.net OCTOBER/NOVEMBER/DECEMBER 2018 2018

Welcome To All Our New Members New Community & Management Company Members Drake Midtown 180 Longwood Lake Mary Road Lake Mary, FL 32746 263 Units

Integra Sunrise Parc 4701 Luminous Loop Kissimmee, FL 34746 300 Units

Rolling Hills 5402 Pine Chase Drive Orlando, FL 32808 240 Units

Eagle Point 458 Brentwood Drive Daytona Beach, FL 32117 128 Units

Lakewalk at Hamlin 14012 Shoreside Way Winter Garden, FL 34787 316 Units

Solaya 11485 Solaya Way Orlando, FL 32821 322 Units

Estate Brokers Property Management 618 E South Street Orlando, FL 32801 60 Units

M2 at Millenia 100 Colonial Center Parkway Lake Mary, FL 32746 403 Units

The Blake Apartments 151 Michael Blake Boulevard Winter Springs, FL 32808 281 Units

The Princeton At College Park 646 West Smith Street Orlando, FL 32804 205 Units Village Lakes Apartments 500 West Airport Boulevard Sanford, FL 32773 228 Units Vineland Landings I & II 4480 Foothill Drive Kissimmee, FL 3746 267 Units

Overture at Dr Philips 8003 Turkey Lake Road Orlando, FL 32819 185 Units

New Associate Members Aderhold Roofing Corporation 4648 Eagle Falls Place Tampa, FL 33619 Roofing Contractors/Consultants

Equifax 3900 Southwest Elmgrove Street Seattle, WA 98136 Credit/Collection Information

Apex Roofing and Restoration 755 West SR 434, Suite K Longwood, FL 32750 Construction | Energy Conservation | RestorationFire, Water & Wind-Insurance | Roofing Contractors/Consultants

Ferguson Facilities Supply 521 Butler Farm Road Hampton, VA 23666 Air Conditioning | Light Bulbs/Light Fixtures | Appliances | Plumbing Parts/Supplies/Services | Maintenance Supplies

Century Fire Protection 4155 Saint Johns Parkway, Suite 1100 Sanford, FL 32771 Access Control Systems | Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service | Fire Extinguishers | Fire Sprinkler Installation/Inspection/Backflow/Hydrants

Lets Gogh Art Orlando 13412 Madison Dock Road Orlando, FL 32828 Entertainment

Dallaswhite Corporation 6135 Harrison Dr., Suite 1 Las Vegas, NV 89120 Restoration-Fire, Water & Wind-Insurance | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Water Restoration | Construction | Construction Consultant Digital Graphics Plus 205 National Place, Unit 113 Longwood, FL 32750 Signs/Flags/Banners ePremium Insurance 4770 Duke Drive, Suite 200 Mason, OH 45040 Insurance Services/Risk Management | Insurance Sales

LRD Multi Services LLC 1545 Thetford Circle Orlando, FL 32824 Turn-Key | Rehab | Counter Repairs & Refinishing Manse Construction LLC 2100 Hudson Street Ft. Worth, TX 76103 General Contractors | Construction Consultant | Fire Restoration | Painting | Siding/Installation MultiFamily Design & Consulting 3664 Biltmore Avenue Tallahassee, FL 32311 Advertising/Marketing | Market Research | Interior Design | Multimedia Services Orange County Countertops, INC. 2600 Pemberton Drive Apopka, FL 32703 Cabinet/Kitchen/Bath

Regal Custom Painting, Inc. 1460 Baytree Drive NE, Suite A Palm Bay, FL 32905 Painting | Painting (Applicators) | Pressure Washing/Ext. Building Cleaning | Concrete Coatings/Pool Decks/Entries | Waterproofing SAR Diversified, Inc. PO Box 1900 Dade City, FL 33526 Roofing Contractors/Consultants | Siding/ Installation | Carpentry & Refurbishing | General Contractors Seeman Holtz P&C 521 East State Road 434 Winter Springs, FL 32708 Insurance Services/Risk Management ServiceMaster Restore By DNP 2450 Forsyth Road Orlando, FL 32807 Crime Scene Cleaning | Mold/Asbestos/Lead Remediation/Restoration & Consulting | Bulk Waste Removal | Carpet Cleaning Services | Restoration-Fire, Water & Wind-Insurance The Pool Specialist 1211 East Donegan Avenue Kissimmee, FL 34744 Swimming Pool Repairs & Renovations | Spa & Pool Heaters | Asphalt Paving/Repairs Universal 5637 Carder Road Orlando, FL 32810 Construction | Construction Consultant

AAGOâ€™S MISSION STATEMENT The Source of advocacy, education, and networking opportunities for the apartment industry in central Florida.

AAGO

A PA R T M E N T A S S O C I AT I O N O F G R E AT E R O R L A N D O est. 1972

Thank you to our 2018 Premier Partners!

Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.” Regional Manager – Orlando

AAGO education

Calendar AAGO Upcoming Classes

oct

12..... Leasing 101 17..... CAMT HVAC 19..... LEAP 25..... CAM Legal 31..... CAMT HVAC Day 2

nov

7....... CAMT Plumbing 7-8.... CPO 15..... CAM Resident Experience 28..... CAMT Appliance Repair

dec

11..... EPA 14..... Landlord/Tenant Law

feb

2019 CAPS Express Thursday, February 21Sunday, February 24

Check out our upcoming 2019 calendar of events

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AAGO education

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO education Professional Development

THE POWER OF PROFESSIONAL DEVELOPMENT By Alexandra S. Jackiw, CPM®, CAPS There is truly no such thing as 100% job security. However, occupations that fare well regardless of the economic climate are those that provide goods and services that consumers cannot live without. Property management jobs deal with just such a basic human need – housing. As a result, apartment communities and property management companies need qualified professionals to take care of renters and the properties in which they reside.

you own your career.” One of the very best ways to “own” and “protect” your career in property management is to continually enhance your knowledge of the business. You can choose to take classes on-line, attend a community college, or earn a degree in Residential Property Management from one of several universities in the country that now offer this major. Extended learning opportunities are also available through apprenticeships, internships and job shadowing.

The United States multi-family rental market generates close to $350 billion annually in revenue and represents approximately 2% of the Gross Domestic Product in the United States. While the single-family home market is in a state of transition with homeownership rates dropping, the multifamily housing industry is in the midst of a resurgence of interest from both consumers and job seekers. Experts are predicting that the property management industry will need to add between 10,000 and 15,000 new jobs annually over the next ten years to meet demand. Dr. Christopher Lee reports that 38% of real estate firms are experiencing significant talent shortages.

But one of the best ways to enhance your career opportunities for the future and to make yourself more marketable is to pursue industry-recognized designations like those available through the National Apartment Association Education Institute -- NALP, CAM, CAMT or CAPS. These designations and credentials will distinguish you from your peers and set you apart as someone with the ambition and drive to increase your value to the companies for which you work. The knowledge gained from achieving the various NAAEI designations will not only propel you forward professionally, it will fine-tune your job skills, improve your employment options and increase your earning potential.

Opportunities exist for high school graduates, those with college degrees and career veterans looking for new challenges in the industry. Talented individuals are needed in all segments of the industry – garden and high-rise apartments buildings, senior living retirement communities, student housing, government assisted housing, military housing, condominiums, cooperatives and manufactured housing communities. Property management career opportunities are available not only throughout the United States but also internationally. Several large multifamily housing providers currently operate throughout Europe and in the Middle East. There is a wide range of positions available within the property management profession -- leasing, maintenance, on-site management, portfolio supervision, marketing, training, accounting, human resources, and customer relations. Companies that hire property management professionals include: large corporations that buy multifamily housing communities as investments and as a way to diversify their interests; full-service real estate firms that offer a complete range of services including property management; insurance companies that purchase properties as investments; public and governmental housing agencies; property management firms, real estate investment trusts (REITs); partnerships; and individual owners and investors. Even though the outlook for property management careers is positive, ultimately, there is no such thing as job security. Earl Nightingale once said that “Jobs are owned by the company; 12

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Let’s look at each of these credential programs individually. Apartment Leasing Professional (NALP) – Leasing professionals are the first people prospective residents meet and are responsible for generating traffic, conducting leasing demonstrations, overcoming objections and qualifying prospective residents. This program teaches all these skills and more.

u National

Apartment Manager (CAM) -- Earning your CAM credential gives you the knowledge to increase your community’s net operating income. Whether you’re new to apartment management or a long-time property manager, you’ll enhance your skills, knowledge, and ability to effectively manage an apartment community and achieve its owners’ investment goals.

u Certified

for Apartment Maintenance Technician (CAMT) -- Maintenance expenses are the single largest controllable element in any operating budget. This course serves as an introduction for new maintenance professionals or as a refresher for the veteran employee, teaching what it takes to run a cost-effective maintenance program.

u Certificate

Apartment Portfolio Supervisor (CAPS) -- This program’s curriculum emphasizes recruiting, retaining and engaging high-performing employees. You’ll also learn how to analyze and report property and portfolio financial results, conduct due diligence and community takeovers and comply

u Certified

AAGO education

with the requirements of management agreements. I will be teaching AAGO’s CAPS Express in February 2019. Be sure to register and commit to earning your CAPS designation in 2019. In addition to the NAAEI credential programs, AAGO offers two leadership programs. Development Program (LEAP) -- The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist. Next program starts July 2019.

u Leadership

Leaders Program -- Too often, individuals are looked over for leadership roles due to lack of training and

u Future

skill development. No longer! AAGO is introducing its new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders. In addition, attendees will be paired up with a mentor and along with creating their own development plan, they will work with their mentor to set specific personal and professional goals. Next program starts September 2019. It’s time for you to step it up and take your career to the next level. You owe it to yourself to gain the education you need to advance in the property management profession. Education is the key to unlocking the doors to opportunity and it starts with gaining the necessary credentials and skills to be recognized as someone with the knowledge and experience to grow and progress.

“So you think you got it? Well then...”

Bling It ON for the advocacy efforts of AAGO/NAAPAC Tickets are $50.00 and all proceeds go towards NAAPAC. 6:00pm to 6:45pm ~ Saturday, December 1, 2018

Reserve your ticket today! For more information please contact Chip Tatum, Executive Vice President, 407-644-0539 or chip@aago.org

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO education Earn your CAPS! Earn Earn your CAPS! Earn your your CAPS! CAPS! Complete the the CAPS CAPS designation designation in in just just 44 days! days! Complete Complete the CAPS designation in 4 Complete the CAPS designation in just just 4 days! days!24, 2019 Thursday, February 21, 2019 through Sunday, February Thursday, February 21, 2019 through Sunday, February 24, 2019 Thursday, Thursday, February February 21, 21, 2019 2019 through through Sunday, Sunday, February February 24, 24, 2019 2019 CAPS Express Express will will be be instructed instructed by by Alex Alex Jackiw Jackiw CAPS, CAPS, CPM. CPM. CAPS CAPS Express will be by Alex CAPS, CPM. CAPS Express be instructed instructed Alex Jackiw Jackiw Alex Jackiw is thewill President of Milhaus by Management. She CAPS, was theCPM. 2013

Alex Jackiw isisthe President of Milhaus Management. was the 2013 Alex President of Milhaus Management.She She the 2013 Alex Jackiw Jackiw is the the President of She Milhaus She was was the Chairman ofthe the Board forNAA. NAA. anManagement. AssistantProfessor Professor atBall Ball2013 State Chairman of Board for She isis an Assistant at State Chairman of the Board for NAA. She is an Assistant Professor at Ball State Chairman of the Board for NAA. She isManagement an Assistantprogram. ProfessorAlex at Ball State University inthe theResidential Residential Property isalso also University in Property Management program. Alex is aa University in the Residential Property Management program. Alex is also University in the broker Residential Property Management program. Alex(CPM®) is also a aand licensed real estate and holds the Certified Property Manager licensed real estate broker and holds the Certified Property Manager (CPM®) and licensed estate broker the Property Manager (CPM®) licensed real real estate broker and and holds holds theaCertified Certified Property Manager (CPM®) and and CAPS® designations. She has Master’s Degree in Education. CAPS® designations. She has aaMaster’s Degree in Education. CAPS® designations. She has Master’s Degree in Education. CAPS® designations. She has a Master’s Degree in Education.

Tuition for members is only $1,499! Tuition for members is only $1,499! Tuition for members is only $1,499! Tuition for members is only $1,499! APASS Subscribers pay only $1,349! APASS Subscribers pay only $1,349! APASS Subscribers pay only APASS Subscribers pay only $1,349! $1,349! The Certified CertifiedApartment Apartment Portfolio PortfolioSupervisor Supervisor (CAPS) (CAPS) designation designation was was developed developed for for The The Certified Portfolio Supervisor (CAPS) designation was for The Certified Apartment Apartment Portfolio Supervisor (CAPS) designation was developed developed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level. Industry experience requirement is either Directors, and those aspiring to move to that level. Industry experience requirement isis either Directors, and aspiring to to Industry requirement Directors, and those those aspiring to move move to that that level. level. Industry experience experience requirement is either either CAM®, ARM®, RAM® with 2 years of apartment management experience OR a Property CAM®, ARM®, RAM® with 22 years of apartment management experience OR aa Property CAM®, ARM®, RAM® with years of apartment management experience OR Property CAM®, ARM®, RAM® with 2 years of apartment management experience OR a Property Supervisor with with 22 years years of of multi-site multi-site experience. experience. Supervisor Supervisor Supervisor with with 2 2 years years of of multi-site multi-site experience. experience. CAPSTraining TrainingIncludes: Includes: CAPS CAPS Training Training Includes: Includes: CAPS  Legal Responsibilities and Risk Management  Legal Responsibilities Legal Responsibilities and and Risk Risk Management Management  Legal Responsibilities and Risk Management  Financial Management  Financial Financial Management Management  Financial Management  Property Performance Management  Property Property Performance Performance Management Management  Property Performance Management  Property Evaluation and Due Diligence  Property Property Evaluation Evaluation and and Due Due Diligence Diligence  Property Evaluation and Due Diligence  Effective Leadership  Effective Effective Leadership Leadership  Effective Leadership

Sponsored by: by: Sponsored Sponsored Sponsored by: by:

CAPSExpress Expresswill willbe beheld heldat atthe theApartment ApartmentAssociation Associationof ofGreater GreaterOrlando’s Orlando’sTraining Trainingcenter. center. CAPS CAPS be at the Apartment Association of Greater Orlando’s CAPS Express Express will will be held held or at for the more Apartment Association ofvisit Greater Orlando’s Training Training center. center. To register information please www.aago.org To register or for more information please visit www.aago.org To information please To register register or or for for more more information please visit visit www.aago.org www.aago.org AAGO Headquarters

AAGO Headquarters AAGO Headquarters AAGO 340 N.Headquarters MaitlandAve Ave 340 N. Maitland 340 N. Ave 340 N. Maitland Maitland Ave Maitland, Florida 32751 Maitland, Florida 32751 Maitland, Florida 32751 Maitland, Florida 32751

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AAGO education

2018 Class Descriptions SALES/LEASING/MARKETING TRACKS The Sales/Leasing and Marketing tracks are designed to give you the skills you need to communicate the benefits of your product and service and to respond to a potential customer’s buying signals. Virtually everything within the world can be marketed and these skills are useful in both apartment marketing and marketing by the supplier to the apartment communities. LEASING 101 Are you new to the industry? Do you have a staff member needing a refresher? Course topics include: • Introduction to the Apartment Industry • Vital key terms • Learning to identify your competition • Fundamentals of Fair Housing • Using your telephone as a tool • Greetings, Demonstrations and Closings • Effective Follow-up

EPA REFRIGERANT HANDLING CERTIFICATION The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course. Through the ESCO Institute, AAGO is able to offer this Universal Certification. Audience: Maintenance, Suppliers

NATIONAL APARTMENT ASSOCIATION DESIGNATION PROGRAMS The multi-family housing industry is growing. Competition is fierce and multi-family housing professionals face more challenges than ever before. You can’t afford to overlook the benefits of an industry designation. Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professionals. Each course and program has been carefully crafted and tailored to meet the ever-changing needs of today’s multi-family housing professional.

Audience: Leasing, Management, Corporate Personnel, Suppliers

CERTIFICATION PROGRAMS The Apartment Association of Greater Orlando is proud to offer several nationally recognized certification programs to its members. These programs are taught by certified instructors and testing is done on site. CERTIFIED POOL OPERATOR, CPO Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification. This is a 2-day course which includes the certification exam.

Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. CAM training helps you manage your apartment community and your team more effectively. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation to apartment industry professionals who want to advance their career in apartment management.

Audience: Maintenance, Suppliers

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO education CAM training covers: • Management of Residential Issues • Legal Responsibilities • Human Resource Management • Fair Housing • Marketing • Property Maintenance for Managers • Risk Management • Financial Management • Research

ESSENTIAL LEARNING TRACKS:

Prequisite: You must have worked in the apartment industry for at least 12 months; successfully completed the nine courses listed below (which total 55 ½ hours)and meet all examination requirements within 12 months of declaring your candidacy for CAM.

Modules include: • Program Orientation and Hogan Assessment Review • The 5 C’s of Leadership; Leadership Engagement • Leadership Applications: Ethics, Counseling and Performance Appraisals • Listening Leadership • Leadership “Speak” • “Going from Led to Lead”

LEADERSHIP DEVELOPMENT The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

Audience: Maintenance Supervisors, Community Managers, Suppliers Enhance your professional growth in the apartment industry by earning your Certificate for Apartment Maintenance Technicians (CAMT) a program that can take your career to the next level. CAMT training helps you to preserve the value of your apartment community and increase resident retention. CAMT is the only Apartment Maintenance program to be nationally accredited by the American National Standards Institute (ANSI). Non-Technical Online Courses: • Inside the Apartment Business • People, Projects and Profits Technical Courses: • Interior and Exterior Maintenance and Repair • Electrical Maintenance and Repair • Plumbing Maintenance and Repair • HVAC Maintenance and Repair • Appliance Maintenance and Repair Prequisite: You must have one year of apartment or rental housing maintenance experience before being eligible to receive the certificate; successfully completed the seven courses and online content listed below (which total 90 ½ hours); and meet all examination requirements within 24 months of declaring your candidacy for CAMT.

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EXCEL In today’s environment, it is important for you to know how to navigate in the world of technology! The courses offered in the Technology Track will enable you to comfortably utilize various platforms and programs to make your life more efficient! Maximize your organization’s profitability and employee performance by attending these information-packed courses! -Learn to conquer your fear of the spreadsheet. You will learn how to build and maintain spreadsheets for budgeting, databases, and more. Audience: Leasing, Maintenance, Management, Corporate Personnel, Suppliers

APASS APASS

AAGO education

APASS: APASS: ...Get ! ! ...Getin inthe theFast FastLane LanetotoEducation Education The APASS APASS program program was seminars at aatdiscount to our members. Simply The wasdesigned designedtotooffer offerour ourstandard standard seminars a discount to our members. Simply pay aa low low monthly monthly fee onon your community as you wishwish to astomany pay fee and andsend sendas asmany manyteam teammembers members your community as you as many classes as as your your wish communities that areare members of AAGO maymay enroll for for classes wish every everymonth! month! Apartment Apartment communities that members of AAGO enroll only $795 prepaid OR $69 a month for 12 months to send as many onsite team members to as many only $795 prepaid OR $69 a month for 12 months to send as many onsite team members to as many APASS seminars seminars as year. APASS as they theywould wouldlike likethroughout throughoutthe the year. APASS subscribers also will receive 10% off all NAA designation classes such as NALP, CAM, CAMT, APASS subscribers also will receive 10% off all NAA designation classes such as NALP, CAM, CAMT, CAPS as well as 10% off certification classes such as CPO, EPA, and 410 A Certification. APASS CAPS as well as 10% off certification classes such as CPO, EPA, and 410 A Certification. APASS subscribers receive 10% off Leadership Development, Fair Housing and Beyond and Future Leaders too! subscribers receive 10% off Leadership Development, Fair Housing and Beyond and Future Leaders too!

You get all these classes for FREE!

Supervisory Skills Supervisory New MemberSkills Orientation Landlord Tenant Law New Member Orientation Selling without Concessions Landlord Tenant Law Appliance Repair Selling without Concessions Mold Awareness Appliance Repair Customer Service for Service Team Mold Awareness 212 degrees Customer Service for Service Team Closing Strategies 212 degrees Coaching for Peak Performance Closing Strategies How to Hire Rockstars Coaching for Peak Performance Avoid the 7 Deadly Sins of Marketing How to Hire Rockstars Fair Housing "Disparate Impact" Avoid the 7 Deadly Sins of Marketing Fair Housing "Disparate Impact"

Marketing to the Generations Marketing to the Generations Leasing 101 Project Resident Leasing 101 UppingProject your Sales Game Resident Relationship SellingGame Upping your Sales Tools for Tasks-Excel Relationship Selling HVAC Industry Changes Tools for Tasks-Excel Telephone Techniques HVAC Industry Changes HVAC A-Z Telephone Techniques ElectricalHVAC Troubleshooting A-Z 10 HOT Leasing Tips Electrical Troubleshooting Eat the Frog Time Management 10 HOT Leasing Tips Mock Trial-Landlord Tenant Law

Eat the Frog Time Management Mock Trial-Landlord Tenant Law

Marketing to our Hispanic Customer Marketing to our Hispanic Customer Advanced Leasing Are you the One Marketing Solutions Advanced Leasing Plumbing Are you the One Marketing Solutions Electrical Plumbing Marketing on a Shoestring Budget Electrica The Art of No Marketing on a Shoestring Budget Intro to the ApartmentThe Industry Art of No Maintenance for Managers Intro to the Apartment Industry Gang Awareness Maintenance for Managers Building your Dream Team Gang Awareness Renewal Strategy Workshop Building your Dream Team Marketing Basics

Renewal Strategy Workshop Marketing Basics

The APASS is our way of saying "Thank You" to our loyal members while offering quality education at an affordable price.

The APASS is our way of saying "Thank You" to our loyal members whileItoffering education at an affordable price. really quality is a NO BRAINER!

It really is a NO BRAINER!

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO education

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Maintenance Technician

Certified Apartment Manager

Certified Apartment Portfolio Supervisor

Dale Butler, CAMT Timothy Handley, CAMT

Ornan Corcino, CAM Kelly Streiff, CAM

Shawn Negron, CAPS

If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Lydia Rodriguez at lydia@aago.org.

Getting what you need,

WHEN YOU NEED IT! Place Order by 10 a.m. We Process it Immediately Delivers Today* PROUD MEMBER OF

supplyHQ.com • @MSupplyHQ Call 866-630-6747 • Español 888-281-0255 • Fax 866-631-6747 18

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Will Call Pick-Up* *In Local Branch Markets

AAGO education

Student Spotlight Zuri White Helping families find apartment homes is a most fulfilling job; the intrinsic value resonates for me, as a shelter is something that you need. Maybe with a little less priority and angst, we go through all the same emotions when shopping for a little black dress after a break up, but it is part of the human experience that transcends things that make us different. New and not so new leasing professionals in the business will find it more than worth their time to take classes at AAGO. I have taken Leasing 101 and the Advanced Leasing classes there and those days have been among my best since moving to Orlando. Our market has a lot of people looking for homes and that can make your day long with persons that do and do not meet your communitiesâ€™ standards. Desiree Starr expertly instructed both my classes and her witty energy will keep you engaged, give you tools to connect with your traffic on a personal level and quickly help them into the black dress that fits them best. AAGOâ€™s site in Maitland is a true training facility and the ladies there are a kick butt team. You will be greeted and made welcome by Lydia and the model apartment simulations led by Monica gave my class participants a chance to practice, really practice. I loved that the focus at AAGO is solutions orientated. Even if it is not with your property, helping the client to find a home is the goal. Wants can get in the way of our decision making, but at AAGO I learned how to sell the benefits of the features that make my property unique. You will learn to be the advisor to help a family choose an apartment with a maybe smaller floor plan to save money, in efforts to prepare them to be home buyers and the agent to rent a completely renovated one bedroom to someone looking for a more permanent arrangement with the primary concern of convenience. OCTOBER/NOVEMBER/DECEMBER 2018

AAGO events

Calendar 16 oct AAGO Upcoming Events

Member Social and Golden Key Pinning Party ACE Cafe 100 West Livingston Street Orlando, Florida 32803

16 nov 1 dec 16 jan

Thanks for Giving Luncheon Alfond Inn 300 East new England Avenue Winter Park, Florida 32789

Golden Key Awards Hilton Orlando 6001 Destination Parkway Orlando, Florida 32819

2019 Installation Dinner Alford Inn 300 East new England Avenue Winter Park, Florida 32789

Check out our upcoming 2019 calendar of events

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AAGO events

Join us at the October Member Social where we will celebrate and “pin” all of the 2018 Golden Key Award nominees! Ace Cafe

100 W. Livingston Street Orlando, FL 32801 Cost: FREE for Members*

*RSVP required as space is limited. Review the event online for cancellation policy.

The 11th Annual Golden Key Awards are coming up on December 1st at the Hilton Orlando. Purchase your ticket or table today! OCTOBER/NOVEMBER/DECEMBER 2018

AAGO events

Thanks forGiving GivingLuncheon Luncheon Thanks for Friday, November 16th, 16th, 2018 Friday, November 2018 11:00am am--2:00 2:00 pm 11:00 pm

There are many ways to say “Thank you.”

Join us for our annual Thanks For Giving Luncheon as we recognize our AAGO and AAGO Foundation Volunteers of the Year! Additionally, we will have the heartwarming experience of hearing from three of the 2018 AAGO Foundation Charity Partners who will share just how important the financial and volunteer time donations have been to these organizations! Please don’t forget to bring a new, unwrapped toy for the 2018 Toy Drive.

Agenda: Registration Opens: Mix & Mingle: Lunch & Program:

11:00 am 11:00 am - 12:00 pm 12:00 pm - 2:00pm

Event Details: The Alfond Inn 300 E. New England Ave, Winter Park, FL $75 per person or $725 table of 10 (AAGO Members & Guests) $105 per person or $1000 table of 10 (non-members)

Register Online: https://www.aago.org/events/thanksforgiving2018 Questions? Contact Cynthia Cruz, Event Manager, at 407-644-0539 or cynthia@aago.org 22

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AAGO events

Toy Drive Toy Drive

Proceeds Benefit Proceeds Benefit Proceeds Benefit Proceeds Benefit

Now- December 20th NowNow- December December 20th 20th

How can you help? How can Help AAGO support central Floridayou childrenhelp? in need by bringing a new

unwrapped toy toFlorida AAGO by December 20th. You can also bring your Helpand AAGO supportsupport central need by new and unwrapped Help central Florida children in need aa new Help AAGO AAGO support centralchildren Florida in children inbringing need by byabringing bringing new toy and to unwrapped AAGO by December 20th. YouHoliday can alsoLuncheon bring20th. your You unwrapped toys to AAGO’s toys to AAGO’s on November 16th! toy to December also bring your and unwrapped unwrapped toyNovember to AAGO AAGO by by December 20th. You can can also bring your Holiday Luncheon on 16th! Donations will benefit Toys for Tots, which Donations will benefit Toys for Tots, which serveson infants -16 year olds. unwrapped toys to AAGO’s Holiday Luncheon November 16th! unwrapped toys to AAGO’s Holiday serves infants -16Luncheon year olds. on November 16th! Donations for Tots, which serves Donations will will benefit benefit Toys Toys for Tots, which serves infants infants -16 -16 year year olds. olds. *No animals please. *Nostuffed stuffed animals please. *No stuffed animals please. *No stuffed animals please.

Would your business or community like to serve as a donation drop-off site? Your company/community can collect donations and D Sink Inc. will pick up and deliver community like toLydia@AAGO.org. serve the items toWould Toys foryour Tots.business For moreor information, contact

as a donation drop-off site? to serve Would Would your your business business or or community community like like to serve as a donation drop-off site? as a donation drop-off site? Your company/community can collect donations and D Sink Inc. will pick up and deliver the items to Toys for Tots. For more information, Your Your company/community company/community can can collect collect donations donations and and D D Sink Sink Inc. Inc. contact Lydia@AAGO.org. will pick up and deliver the items to Toys for Tots. For more information, will pick up and deliver the items to Toys for Tots. For more information, contact contact Lydia@AAGO.org. Lydia@AAGO.org. OCTOBER/NOVEMBER/DECEMBER 2018

AAGO events

And So It Was...

The Science of Networking AAGO would like to thank all of our management company exhibitors, Lincoln Property Company, Royal American Management, JMG Realty, Contravest, Greystar, Camden, Matrix Residential, Concord Management, Carroll Management Group, Insula, BH Management, Pinnacle, The Bainbridge Companies, Epoch Residential, National Property Management, NM Residential, PRG Real Estate, & Bell Partners and to the wonderful 243 attendees who made this yearâ€™s show so successful. A special thanks Alex Mauro, our Business Exchange Chair and also to the Special Events Committee.

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AAGO events

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO events And So It Was...

The Key www.aago.org

The Science of Networking

(continued)

AAGO events

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO foundation

And So It Was...

Rock & Bowl

Thank you again for being a part of the Summer Party Rock & Bowl! You contributed to helping raise over $9,600.00 that will be given back to people in need in our local community through the Charity Partners of the AAGO Foundation. A good portion of that money literally puts food in peopleâ€™s mouths and helps them to not go hungry. Want to do more for the local people in need? Visit https://www.aagofoundation.org/

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AAGO foundation

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO Foundation And So It Was...

The Key www.aago.org

Rock & Bowl

(continued)

AAGO Foundation The Benefits of Giving

The Benefits of Giving Were you a part of the Summer Party Rock & Bowl Fundraiser this you year?a part If so,ofthen contributed to helping raise over Were theyou Summer Party Rock & Bowl Fundraiser $9,600.00 will be given back to people in need in our this year? Ifthat so, then you contributed to helping raise overlocal community through the Charity Partners of the AAGO $9,600.00 that will be given back to people in need in our local Foundation. Thank you for coming out to have fun and help us community through the Charity Partners of the AAGO accomplish that goal. Want to do more to contribute to Foundation. Thank you for coming out to have fun and help us others in need? Some of our Friends of the Foundation accomplish that goal. Want to do more to contribute to Committee members wanted to make a bigger difference. others in need? Some of our Friends of the Foundation Below is what they had to say about their experience. Committee members wanted to make a bigger difference. Below is what they had to say about their experience. ~In joining the AAGO Foundation’s, Friends of the Foundation Committee, we have found new friendships through ~Involunteering joining the at AAGO Foundation’s, Friends of the Foundation events for the Seminole County Friends of Abused Children, the Sharing Center and the Bags of Committee, we have found new friendships through Hope Central Florida Charity Partners through their Zumba Fundraiser, Light of Hope Ceremony, Good volunteering at events for the Seminole County Friends of Abused Children, theDistribution Sharing Center andWe thehave Bags of Samaritan Breakfast and Food Events. Hope Central Florida Charity Partners through their Zumba of Hope Ceremony, Good been mostFundraiser, fortunate toLight volunteer each month with Bags of Samaritan Breakfast Food Distribution Hope Central Florida. and Bags of Hope founders,Events. RhondaWe andhave Mark most are amazing. We so excited each month because been fortunate toget volunteer each month with Bags of every Central 4th Sunday we join them thefounders, Kids Club Rhonda Mobile and Hope Florida. Bags of for Hope Program shine. They believe HOPE isbecause a key Mark arewhether amazing.rain Weorget so excited each month factor 4inth overcoming obstacles achieving goals; and every Sunday we join themand for the Kids Club Mobile without HOPE, people not even open to help.is a key Program whether rainmany or shine. Theybe believe HOPE During these Sundays, families come and sit down to enjoy factor in overcoming obstacles and achieving goals; and an awesome meal. In July, Mellow Mushroom sponsored without HOPE, people many not even be open to help. the luncheon for residents. There iscome “The Truck” with During these Sundays, families and sitloaded down to enjoy bags full of food to take home with them. Children can an awesome meal. In July, Mellow Mushroom sponsored the “shop” in the free store, and choose items theyloaded need without luncheon for residents. There is “The Truck” with cost, items collected from volunteers. BOHCF provides bags full of food to take home with them. Children can incentives to encourage the kids to take books or journals. “shop” in the free store, and choose items they need without For the Middle and High School age children, there is a Teen cost, items collected from volunteers. BOHCF provides Focus Group and an Inspiration Center. The families that incentives to encourage the kids to take books or journals. attend are truly grateful for not being forgotten. Through For the Middle and High School age children, there is a Teen this event, we have been given the opportunity to create Focus Group and an Inspiration Center. The families that bonds with many of the families and the children who leave attend areHOPE trulyfor grateful not being forgotten. Through receiving the thefor future. this event, we have been given the opportunity to create bonds with many of the families and the children who leave receiving HOPE for the the future. Please come join us and see first hand. ~ Shelene Rivera & Yasmin Torres Gallardo, Country Club Park/National Property Please come join us and see first hand. Management. ~ Shelene Rivera & Yasmin Torres Gallardo, Country Park/National Property the ForClub more information regarding Management. AAGO Foundation’s ongoing philanthropic efforts, please visit www.aagofoundation.org For more information regarding the AAGO Foundation’s ongoing philanthropic efforts, please visit www.aagofoundation.org

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO Foundation

And So It Was...

Job shadow day I just wanted to take a moment and thank-you for allowing me to be a part of today. I felt extremely humbled by the whole experience. My ladies were wonderful and so receptive. This will be a special day in my heart that I will never forget. This will be a special day in my heart that I will never forget. — Natalie Gretzinger Manager Barber Park Apartments

LO-RES

Do you have anything better?

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LO-RES

Do you have anything better?

It was very nice to see Undra Lavelle Mitchem Sr in such a short amount of time making a huge impact on these kids’ lives. #Carrollstrong — Danuelle Johnson Carroll Management

AAGO advocacy

mark your calendar for these very important dates! Make plans to join your peers and friends from across the state as we team up for our annual journey to the state Capitol in Tallahassee. This visit is extremely important as it helps us establish a rapport with our elected officials and promote our industryâ€™s legislative priorities.

v i e t c a o l s n i f g e e r l e nce 9 1 0 2 b e f r : u e a t r a y d 5 e h 6 t , 2019 e v a s

registration available october 1, 2018, at faahq.org FAA-F23A 1/18

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO advocacy

AAGO Advocacy at Work By: Amanda

Gill

We hope you had a fun and productive summer! In light of the fact that election season is now upon us, there is a significant amount of policymaking activity at the local, state, and federal levels. Don’t worry about combing through the headlines to stay up-to-date! We have all of the important highlights outlined below. As always, if you have any questions about policy issues that impact the apartment industry or AAGO’s ongoing advocacy efforts, please contact Chip@AAGO.org.

ELECTION REMINDER

The General Election will be held on Tuesday, November 6, 2018. Since it is a General Election year, there are several races on the ballot including but not limited to: The Governor’s seat, a US Senate seat, all of Florida’s congressional seats, and several County Commission and City Council slots across the state. In order to be eligible to vote in this important Election, individuals must register to vote by October 9, 2018. You can obtain a voter registration application and view a copy of your sample ballot online by visiting your Supervisor of Elections’ website. If you would like more information regarding how to register to vote or this year’s election, please call the state’s hotline at: 1-866308-6739.

LOCAL

August 1st, 2018 was the deadline for properties in the City of Orlando to submit reports! As we have discussed in previous articles, the City of Orlando passed the Building Energy & Water Efficiency Strategy (BEWES) ordinance in 2016. This policy change was made as part of the city’s overall sustainability strategy. The original draft of the ordinance would have subjected a much larger pool of apartment and other commercial buildings to the requirements. Thanks to

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engagement from AAGO and our community partners, the ordinance was modified to be much more reasonable to include buildings larger than 50,000 square feet in size. Property owners who are required to report energy and water efficiency were notified by the City in June 2018. The City has allocated significant resources to this program including training that can be accessed through their BEWES website (www.orlando.gov/ buildingefficiency). In addition, you can find links to helpful information about the ordinance on our website at www.AAGO.org. If you have any questions about this ordinance and how it may impact your community, please contact Chip@AAGO.org. The Affordable Housing debate continues to heat up in central Florida For more than a year, AAGO has been actively involved in discussions with Orange, Osceola, and Seminole Counties as well as the City of Orlando regarding potential policy solutions to address the need for affordable housing in the region. Local started these discussions with stakeholders to evaluate the current state of affordable housing in central Florida and debate potential solutions to help increase access to affordable housing. On July 31st, AAGO members joined the Greater Orlando Builders Association (GOBA) at the Orange County Board of County Commission meeting. At this County Commission meeting, the executive summary of the year long affordable housing study was released. In this study, affordability is defined as rental or home ownership costs that consumer roughly 30 percent or less of a household income. At this time, Orange County’s population is expected to grow by 47 percent by the year 2040. In light of this projection, the county does not have sufficient affordable housing (rental or single family homes) to

AAGO advocacy

support existing or future projected demands. In addition to these facts, the study revealed 31 percent of Orange County households are considered to be costburdened and roughly 69,769 of those individuals rent. At this time, apartment occupancy is extremely high (95-97 percent) and affordable units often have a lengthy waitlist. Members from AAGO’s Developers Council and others housing industry stakeholders testified at this meeting and offered to serve as a resource as the County Commission moves forward to address this issue. Together, AAGO and GOBA advocated for interest groups and local governments to work together to craft strategy that will improve housing affordability, increase housing supply and the number of affordable housing units in the central Florida region. During the remainder of 2018, Orange County staff will be working to develop the official framework for a potential ordinance to address affordability. Throughout this process, county staff will engage with stakeholders, including AAGO, to provide feedback on proposed policy solutions. You can rest assured we will keep you up to date as the county’s policy takes shape. In the meantime, if you would like more information on this issue please visit

www.AAGO.org or email Chip@AAGO.org for additional resources.

STATE

In light of the General Election on November 6th, there will be many new and/or returning faces in the legislature. In addition, the administration at the executive level (the Governor and his/her cabinet) will also change. After the dust from the election has settled, legislators and state policymakers will get to work. The Florida legislature is due back in session on on March 5, 2019. As you may recall, Florida has a 60-day legislative session, which is expected to end on May 3, 2019. Please stay tuned in our next issue for a recap on the November 6th election and what we plan to watch for when the new legislative session begins.

FEDERAL

Congress extends the National Flood Insurance Program until November 30, 2018 Congress recently voted to pass a temporary extension of the National Flood Insurance Program (NFIP). The NFIP is an important resource that the multifamily industry uses to address the risk flooding. The National Apartment Association (NAA) is thankful for this extension but NAA will continue to work with federal legislators to make improvements to the NFIP and provide a more long-term solution going forward.

Put your money where your PAC is at AAGO’s APAC Fundraiser! Boots, Bling, and BBQ September 20th — 6pm-9pm — Quantum Leap Winery (Orlando) Sponsored by: ET&T Distributers, ContraVest, and CBRE

Tickets: $125 (Personal or corporate donations are accepted) Your contribution includes appetizers, drinks, and entertainment! This year’s event will once again feature the ever-popular “wine pull” and “whiskey pull!” Register online at www.AAGO.org or contact Chip@AAGO.org for more information! Proceeds support the Apartment Political Action Committee (APAC). 100% of ticket purchase and wine or whiskey pull ticket purchase proceeds will benefit APAC.

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO advocacy

Together we are influential. More than 8,000 professionals work hard each day to provide quality rental housing to nearly 40% of the central Florida population. Our collective voice has the power to shape policies, regulation, and how the industry is perceived! At no time has using your voice been more important than right now. Our market is booming, and all eyes are on the apartment industry.

That’s the number of local governments within AAGO’s charter area. If our industry does not drive the conversation it will be driven for us. As such, participating in campaigns and engaging with local elected officials and key staff has never been more important. By the end of 2018 AAGO will have invested more than $100K in advocacy programs (not including payroll).

Your voice matters, use it. Find out how at WeAreAAGO.org!

Together, we can be THE source of information, guidance, and message for local government.

130,000+

96%

That’s how many new apartment homes are needed in central Florida by 2030.*

The occupancy in our market as of June 2018. The Orlando area is the #1 apartment market in the nation.+

Local government continues to view multifamily development as an opportunity for revenue growth. Impact fee increases passed or proposed have ranged from 55% to 200% adding $100’s of thousands to a projects proforma. Developers are facing many other challenges such as inclusionary zoning, sustainability mandates, code changes, and permitting/inspection delays. *Source: www.WeAreApartments.org

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The good times might be rolling, but so is the local scrutiny on the industry! We are working the following issues: *Affordability *Energy Benchmarking/Sustainability *Recycling Mandates *Maintenance Licensing *Source of Income (monitoring for) *Tax increases and assessments +Market Data Sources: Axiometrics and Yardi Matrix

AAGO legal

How to Avoid Compliance Pitfalls and Practice Fair Housing More Effectively Doug Chasick, CPM®, CAPS, CAS President, The Fair Housing Institute, Inc. When it comes to fair housing compliance, it seems the only constant is change! Disparate impact, criminal background checks, source of income are just some of the factors impacting how we comply with the Fair Housing Act. Not everything has changed though – there are some constants that form the foundation of an effective fair housing compliance strategy. Here are some fair housing compliance practices to avoid some of the most common mistakes.

Don’t Treat Everyone the Same: The Fair Housing Act doesn’t require us to treat everyone the same. It does require us to allow anyone who is qualified to buy or lease the home of their choice, and once they’ve bought or leased a home, they are entitled to equal enjoyment of that home. So the key to fair housing compliance is to be consistent in our treatment of everyone, based upon their situation. In other words, our policies and procedures (which should ALL be in writing) should address specific situations, circumstances and conditions, not individuals.

Don’t Operate Based on Assumptions, Generalizations or Stereotypes: Everyone is an individual. You can’t judge a book by its cover. Even if it looks, sounds and walks like a duck, there a lots of different varieties of ducks. End of rant! Our job is to provide an equal opportunity for everyone who is qualified to buy or lease a home – whichever home they want, as long as they qualify. Not everyone with kids wants to live near the playground or away from the lake. Not everyone confined to a wheelchair wants to live on the first floor. Find out what you’re prospect wants and show it to them; don’t judge and evaluate what they want based on what you think they should have. Which brings us to steering . . .

Don’t Steer: Everyone should be shown everything they want to see. Just because we think someone can’t – or won’t – be able to live in a particular home doesn’t mean we shouldn’t show it if they want to see it. The prospect is in a wheelchair and wants to see the 2/2 on the second floor of your three-story walk-up garden community? Great – start walking up the steps when you

get to the stairwell. Unless the prospect says something, how do we know whether or not they can get up the stairs?

Don’t Expect Prospects or Residents to Know How to Request an Accommodation or Modification: We need to learn how to speak “Request-ese” because most people don’t request an accommodation or modification by quoting the language from a HUD/DOJ guidance memo: “As per the Fair Housing Amendments Act of 1988, I hereby request a variance from your no pets policy in order that I may keep my therapy ferret, Bartholomew, who was prescribed to me by my Aroma Therapist” said nobody ever (unless they were a fair housing tester)! What you will hear is more like this, when you inform the prospect that you don’t allow pets: “Oh, Bartholomew is not a pet”. That is a request for an accommodation!

Don’t Be Tone Deaf to Cultural Differences: Never forget that not everyone dresses like us, eats like us, listens to our music, speaks our language or otherwise mimics how we live. Diversity is different, not deficient and it’s up to us to learn how to best serve our customers, be it knowledge of their culture, their language or their favorite food! Google Translate will get you off to a start, however if the majority of your customers speak a language other than the language you and your entire staff speak, they won’t be your customers for long. If you’re not familiar with what is and isn’t acceptable based on their culture, you may very well be perceived as being disrespectful and the line between disrespect and discrimination is very thin indeed. Identify your predominant demographic groups and learn how to work with, respect and effectively communicate with them. When you address these five areas in your written fair housing compliance plan (yes it needs to be in writing – not because HUD requires it, because effective operations policy requires it!), and then train and manage to enforce these policies, you’ll find fair housing compliance will become a way to be instead of just a thing to do.

Doug Chasick, “The Apartment Doctor”, is the President of the Fair Housing Institute, Inc. With 42 years of multifamily experience, he is a Senior Instructor member of the NAAEI Faculty, leading the AIT course and NAAEI designation courses. He is a licensed Real Estate Broker in Florida and Georgia, a licensed Expert Fair Housing Instructor in Virginia, and recipient of the 2010 NAAEI Apartment Career & Education (ACE) award and the 2010 Legends of the Industry award from Multifamily Professional.

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO legal LEGAL NEWS by KEVIN KNIGHT

EXAMINING A FEW LANDLORD/TENANT VERDICTS PROVIDES A CAUTIONARY TALE This article examines a few jury verdicts involving what many attorneys call “premises liability” cases. More particularly, the verdicts being considered involve venues that can be found at most any apartment complexe. The cases demonstrate how quickly a little lack of attention can go sideways. Gore vs. C & F Properties, LLC, Miami-Dade County Case No: 16-11284 (April 24, 2018): The Gore Facts: Gore was 39 years old and worked with his friend in a cleaning business. After work, they got together, played flag football and then went to an apartment complex where Gore’s mother lived. While at the complex, Gore asked his friend to take him to a pharmacy to purchase an ace bandage for his sore knee. Gore and his friend went downstairs to the parking lot and Gore realized he had left his wallet upstairs. Gore told his friend to meet him around the corner and Gore went back up to get his wallet. Gore grabbed his wallet and went to the bottom of the stairs where he was to be picked up by his friend. Gore saw a man standing near the stairwell door and the man said, “Hey”, as Gore walked by. Gore turned around saw a gun being flashed at him. Gore then ran to the door that led outside, but was met by a second man who tried to grab him. Gore broke free and ran to the road and bullets began to fly. Gore was shot six times and collapsed in the parking lot of the complex. Gore’s friend heard the gunshots and called the police. As a result of the gunshots, Gore had to have a kidney removed and portions of his intestines and colon were also perforated and required surgery. Gore testified that his medical expenses totaled about $500,000. Gore sued the complex for negligent security measures and the complex asserted that the security at the complex met industry standards and included car and pedestrian gates at the entrance an d exit. Further, the complex had a surveillance camera at the car gates and inside the lobby. Courtesy officers patrolled the premises seven days a week from 5:00 p.m. to 10:00 p.m. The complex also stated that prior crimes on the property did not give notice that an incident like Gore being shot was foreseeable. Additionally, the complex suspected that Gore 40

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was somehow connected to his assailants. Settlement: Prior to trial, the case settled for $3,000,000. Nelson vs. Palm Beach State College, Palm Beach County Case No: l6-1650 (April 11, 2018) The Nelson Facts: Nelson holds a Ph.D. in Analytical Chemistry, is a wife and mother of two minor children. She arrived at By: Kevin Knight the college to attend her 5 year old daughter’s dance recital. Nelson accompanied her daughter to the theater dressing room trailer which was accessible by a wooden walkway. The walkway collapsed as Nelson was leaving the trailer and she fell to the ground. As a result of her fall, she suffered multiple fractures of her ankle which required several surgeries. Nelson testified that she has been permanently injured and cannot walk independently. Nelson’s expert doctors testified that she will require additional surgeries and medical care into the future. Nelson was not employed at the time of the accident but contended that she kept her hospital teaching credentials because she intended to return to employment in the future but her injuries prevent this from happening. Nelson’s husband also claimed a loss of her services. In defense, the college disputed Nelson’s future earnings claim and asserted that she had made a good recovery. They also indicated that with a future ankle replacement surgery, Nelson could return to her prior lifestyle. Verdict: The jury awarded Nelson $2,705,000. Comment: Although this didn’t happen at an apartment complex, the factual pattern is easily observed at apartment complexes where there are ramps and people bridges to traverse certain areas. Mina vs. Boca Ciega Resort & Marina Condominium Associates, Inc. and Condos by Sirata, Inc., Pinellas County Case No: 09-19947 (January 30, 2018): The Mina Facts: Mina fell into a drained in-ground spa/ hot tub at the defendant’s complex that was being managed by the other defendant. The trial judge bifurcated

AAGO legal

the trial and the 1st trial was on negligence only. The Negligence Verdict: in the “negligence only” trial, the jury found that the complex and its management company were each 50% at fault and Mina was not negligent at all. The Causation and Damages Trial: After the 1st jury decided negligence, the parties later had a trial on causation and damages premised on the hot tub area being a safety hazard because it had been drained. Mina testified that he twisted his body and back when he fell into the spa’ s seats. He could not get out of the spa until another resident heard his cries for help and came to his aid. Mina was taken by ambulance to a nearby emergency room. As a result of his fall, Mina asserted that he suffered permanent shoulder and back injuries including a surgery for rotator cuff repair and other surgeries on his cervical,

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thoracic and lumbar spine. Mina testified that the accident caused him to suffer herniations at four levels, as well as a thoracic vertebrae fracture. Mina asserted that he is totally disabled and unable to return to work due to the neck and back pain. Mina’s doctors testified that he’ll need physical therapy, pain medications and diagnostic testing in the future. In response the complex and its management company denied that Mina’s injuries were caused by the fall. They asserted that his injuries were pre existing and degenerative. Additionally, prior to the accident, Foster had surgery on his neck and back, as well as prior shoulder surgery. Verdict: The trial took 7 days to complete and resulted in a verdict for Mina in the amount of $7,556.438. Stewart vs. DiGiacomo, Northampton County PA Case No: 16-3967 (August 2017): The Stewart Facts: Stewart was struck by a 42 foot tall sycamore tree that had signs of rot and had been leaning on DiGiacomo’s property. At the time of the accident, Stewart was walking his dog. As a result of being struck by the tree, Stewart died. Stewart’s Estate asserted that DiGiacomo should have removed the tree or taken other precautions to warn of its conditions. Stewart sustained a shattered pelvis and internal injuries and died six months after the accident at age 62. DiGiacomo asserted that the incident was an “Act of God” for which he could not be held liable. Stewart’s Estate countered with the fact that DiGiacomo’s neighbors warned him that the tree was leaning precipitously. In fact, one of the neighbors had actually taken photographs of the tree prior to the incident showing the tree leaning. At the time of the incident , Stewart was on disability and left a widow, three adult children and six grandchildren. Settlement: Prior to trial, the case settled for $1,650,000. Stewart’s Estate still has a pending lawsuit against the local Utility company. Conclusion: Although not all of these cases occurred at an apartment complex, they are of the “garden variety” type of claims that could occur at a complex. Each of the cases illustrates that every landlord has to develop a high level of scrutiny for the areas around the apartment complex and the potential risks and dangers lurking that are not obvious.

OCTOBER/NOVEMBER/DECEMBER 2018

AAGO market trends

MARKET BEAT Multi-Family Market Vital Signs By MyRentComps.com The Key Magazine September 2018 – Market Beat – Student Housing at UCF Prepared by: MyRentComps.com

Student Housing at UCF Back to School!

BackAstowe School! have done in the past, we wanted to share some information about the student housing market in the University of As we have Florida done in(UCF) the past, weTo wanted to share information about student housing theGuyet, University of Central Central Area. get some local some knowledge regarding this the topic, we spoke with market Mr. PaulinM. a Student Florida (UCF)Specialist Area. To get some local knowledge regarding this topic, we spoke with Mr. Paul M. Student Housing Housing with Smith Equities Real Estate Investment Advisors, Orlando Florida. Mr.Guyet, Guyetahas been active in Specialist the withstudent Smith Equities Estate Investment Advisors, Orlando Florida. Guyeton hasvarious been active in housing the student housing markets since housing Real markets since the late 1990’s and produces annualMr. reports student markets throughout the late 1990’ s and produces reports ononvarious studentlatest housing markets throughout Florida thesummarize UCF market. Florida including the UCFannual market. Based Mr. Guyet’s report, we have created the tablesincluding below that the Based on Mr. Guyet’ s latestmarket report,inwe student housing thehave UCFcreated area. the tables below that summarize the student housing market in the UCF area. Off Campus (Rent by Bedroom) Off Campus (Rent by Bedroom or by Apartment) Off Campus (Rent by Apartment) On Campus - Dorms & Units On Campus - Greek Housing

1 Bed 1 Bath 2 Bed 2 Bath 3 Bed 3 Bath 4 Bed 4 Bath

2018 - 2019 UCF Student Housing # Units # Beds Occupancy 5,523 18,040 99.7% 240 684 100% 1,236 1,986 97.6% 6,999 20,710 99.5%

2017-2018 Average Rents Per Bedroom $1,014 $623 $571 $515

N/A N/A

7,485 467

2018-2019 Average Rents Per Bedroom $1,061 $650 $599 $545

100% 100% Percent Increase 4.6% 4.3% 4.9% 5.8%

Quick FactsFacts fromfrom Mr. Guyet about UCF UCF Student Housing Lease-Up Quick Mr. Guyet about Student Housing Lease-Up • Currently there are 7,952 bedrooms On-Campus with 100% occupancy forforthe school year.  Currently there are 7,952 bedrooms On-Campus with 100% occupancy the2018-2019 2018-2019 school year. • Approximately only 110 bedrooms remain vacant in Off Campus student housing.  Approximately only 110 bedrooms remain vacant in Off Campus student housing. Quick Facts from Mr. Guyet about UCF Enrollment • Quick UCF enrollment forMr. theGuyet 2018-19about school yearEnrollment sits at approximately 67,000 students. Facts from UCF • This marks an all-time for UCF enrollment outpaces last 67,000 year bystudents. 1.5%.  UCF enrollment for record the 2018-19 school year sitsand at approximately  This marks an all-time record forReport UCF enrollment and outpaces last year by 1.5%. UCF 2018-2019 School Year Lease-Up Nearly all of the purpose-built student housing communities were fully leased by early July. Rents on a per bed basis continued to UCF 2018-2019 Report climb for all commonSchool studentYear unit Lease-Up types as the 4 bedroom/4 bathroom units led the way with a 5.8% increase to land at $545 a month. TwoNearly properties, On Campus and Thehousing Station,communities received rents of fully $815 leased and $839 per month for their s. These are the first all of Hub the purpose-built student were by early July. Rents on a4bd/4ba’ per bed basis continued properties theall UCF marketstudent to get more than as $800 their 4x4 units. to climbin for common unit types the for 4 bedroom/4 bathroom units led the way with a 5.8% increase to land at a month.Orlando Two properties, Hub On Campus and The Station, received rents of $815 and $839 per month for their New$545 Downtown Campus Proposed 4bd/4ba’s. These are the first properties in campus the UCFinmarket to get more thanin$800 for their 4x4asunits. UCF and Valencia College are building a new downtown Orlando an area known “Creative Village”. It includes the site of the old Amway Arena where the Orlando Magic once played their home games. This new campus is expected to have about Downtown Campus 7,700New students and it Orlando is slated to open inProposed the fall of 2019. UCF already has its Center for Emerging Media at this location and will add UCF and Valencia are building a new campus in downtown Orlando in an knownandasculinary “Creative social work, legal studies, College communications and health related programs. Valencia plans to have its area hospitality programs at this new campus. Village”. It includes the site of the old Amway Arena where the Orlando Magic once played their home games. This new2018 campus is expected about 7,700 students and it is slated to open in the fall of 2019. UCF already 3rd Quarter AMSTR Availabletoinhave October its Center for Survey Emerging Media at this location and available will add providing social work, legal studies, The has Apartment Market & Trend Report (“AMSTR”) is now current numbers andcommunications historical trends and for all the areashealth of AAGO. To programs. get the latest availableplans copy,togohave to Reports.MyRentComps.com. related Valencia its hospitality and culinary programs at this new campus. Source: Paul Guyet, Student Housing Specialist, Smith Equities Real Estate Investment Advisors 3rd Quarter 2018 AMSTR Available in October The Apartment Market Survey & Trend Report (“AMSTR”) is now available providing current numbers and historical trends 42 for The all theKey areaswww.aago.org of AAGO. To get the latest available copy, go to Reports.MyRentComps.com.

AAGO market trends

7 Ways Multifamily Properties Can Leverage Social Media By Ashley Tyndall We’re here to tell you that you can’t run, and you can’t hide. Social media is here, and it’s not just the millennials swearing by it—baby boomers, marketers, and more are using it. A whopping 84% of B2B marketers use social media in some form, and 59% of marketers spend 6 hours or more on social media a week1. Social media presents many opportunities for apartment marketing and we’re here to explain how. Be a Resource — Share Helpful Content One of the first things to realize about social media is that it’s not a microphone for self-promotion. While there’s a time for that, interruptive promotion isn’t effective. Rather, use social media as an opportunity to be a resource, a thought-leader, or a value-add for your audience. We’ve mentioned before that social media is like a cocktail party, in which 20% of the conversation should focus on you, while the other 80% should be about who you’re talking to. Share articles, recipes, local events, restaurant openings, and quick reminders with your residents and they’ll start coming back for more. Resident Retention — Connect and Delight Retaining current residents is often the best approach to fillings units. Your leasing team will thank you after adding extra ammo for retention, and social media is a great way to do it. When residents feel connected to an apartment community they have more motivation to renew. Think of social media as an opportunity to delight these residents by sharing great happy hour specials, the top dog parks nearby, or community events like 5ks, wine walks, or trivia nights. Fostering resident relationships ultimately translates into retention, so put their needs in the spotlight and you might be rewarded with their loyalty. Community Engagement — Be Proactive What’s going on in your neighborhood? Are there any upcoming events that you can pass along to your residents—festivals, charity events, new restaurants opening? Reach out to the surrounding community to start building a relationships with local businesses. It can be a symbiotic relationship for future events, promotions, or partnerships. Partner with local farmers markets, restaurants, movie theaters, or fitness studios in order to arrange special discounts for your residents; this also provides great content for sharing on Facebook and Twitter. Online Reviews — Listen and Learn Renters are looking and residents are talking about you online. Online reviews can be a scary thing for property managers; an opensource of commentary about your property. However, observation is a great source for marketing insight. Encourage Yelp reviews regularly, rather than waiting for an angry resident to speak up. Filter through the delighted and disgruntled residents with an eye for improvement. If residents love the appreciation weeks, valet trash service, or prompt maintenance staff, then make these

priorities to keep fresh and consistent each quarter. But what about the dreaded complaints? For instance, prove your security is tighter than a review from 6 years ago indicates. Over-promote things like your secure and gated community, police patrols, or neighborhood watch meetings to ensure the negatives are disproved or perceived as positives. Customer Service — Monitor and Respond Another way to leverage social media, improve resident happiness, and let your property shine online is quick, consistent customer service. What are people saying about your property online? Banter with the good. Address the bad. Think of any negative comment is an opportunity for a good impression and make sure to address it promptly. Renters and residents will notice the presence of property managers on Facebook pages or resident portals as a sign that they actually care about the issues. Trust us, no response is worse than leaving an negative comment unanswered. But of course they’re not all bad; if someone comments on having a blast at the last community event, reply to those too! Lead Generator — Attract the Renters Surprising to some, social media can actually act as a lead generator. As mentioned above, when all else are equal, renters are typically looking for an apartment with an active community, great customer service, and positive reviews. Social media can turn someone from the consideration to decision stage by simply providing answers to their questions and supplying appropriate next steps. Promote your blog content on social media and drive users to your website. From here, an inbound marketing function can start to take place driving leads into the sales funnel. Social media is a perfect avenue to first get in front of potential residents. Don’t miss the opportunity! Social Advertising — Target Your Audience Once you’ve amplified your social strategy, boost your blog content, social promotions, or apartment ads to the right audience. Facebook advertising offers detailed targeting capabilities to get in front of a specific group down to the zip code, job position, salary, lifestyle, and even recently moved. Boosting content through social media advertising increase your reach, impressions, and engagement (which we go into more detail in a recent blog). _______________________________________________________ 1. “Hubspot Marketing Statistics,”accessed September 8, 2016. http://www.hubspot.com/marketing-statistics?__hstc=84929734.dd3c7c25a812a58a414bc115fd06b0e5.1468350822487.1473176835510.1473336770696.12&__hssc =84929734.28.1473336770696&__hsfp=2407299164 http://www.hubspot.com/marketing-statistics?__hstc=84929734.dd3c7c25a812a58a414bc115fd06b0e5.1468350822487.1473176835510.1473336770696.12&__hssc =84929734.28.1473336770696&__hsfp=2407299164

_______________________________________________________ Amy Johnson is a Content Strategist for Criterion.B an agency focused on branding and inbound marketing for the commercial real estate and multifamily housing industry. OCTOBER/NOVEMBER/DECEMBER 2018

AAGO market trends

Connect With NAA High Performance NOI: Attend Maximize This Fall for Practical, Actionable Solutions By Jeff Lowry, Madera Residential 2018 National Apartment Association Chairman of the Board

aximize, Oct. 1-3 at the Omni La Costa Resort & Spa just outside of San Diego, is the apartment housing industry’s sole conference dedicated to asset management and long-term value creation in apartment housing portfolios. The conference showcases industry-leading speakers and sessions and provides attendees the opportunity to network with other top C-suite and asset management professionals. With sessions like “Unlocking Liquidity—An Emerging Application for Blockchain” and “Deep Dive into the Land of Deep Math,” Maximize offers leading insights into the foundational concepts and practical strategies for increasing NOI. And, new this year, experience two opportunities to network with your peers: • Breakfast Roundtables: Take a moment to discuss trends and challenges with your peers over breakfast. • Conference Warm-Up: Have you learned something within the last couple months that’s worth sharing? Listen and engage in this town hall-type experience. Register now at www.naahq.org/maximize

Explore NAA’s Research Products

NAA Research provides in-depth analysis on rental housing industry issues that affect you. It covers a wide range of issues such as labor force trends, market trends, financing and larger economic issues. Visit www.naahq.org/publications/research to review a variety of offerings, including the newly released “Transformation of Parking” and the “Apartment Jobs Snapshot.”

Legal Services for NAA Members

NAA’s Legal Assistance Program helps protect the multifamily housing industry by addressing critical industry issues in courtrooms across the nation. NAA affiliates and member companies can make use of our Amicus (friend-of-the-court) Brief Program where NAA’s expert attorneys submit legal briefs that supplement and strengthen the arguments your legal counsel makes to the court. By ensuring the industry’s collective voice is heard, amicus briefs positively influence federal and state appellate court opinions on issues important to the apartment industry. Recently, NAA has filed amicus briefs on a number of legal issues that confront our members daily including land use, fair housing, sub-metering, rent control and illegal immigration amongst others.

The Key www.aago.org

Because negative legal precedent can spread from court to court, across state lines, and around the nation, amicus briefs are valuable both in individual cases as well as to the entire industry. Therefore, NAA strongly encourages member companies and state and local affiliates to request appellate assistance. Amicus assistance may be requested for ongoing cases by using our legal action process. For information on NAA’s legal program, please visit https://www.naahq.org/member-services/benefits/legalservices/legal-assistance-program or contact Scot Haislip at shaislip@naahq.org or Lauren Shelton at lshelton@naahq.org.

Stay in the Know: Sign Up for NAA Newsletters

From operations insights to leading-edge marketing strategies NAA’s suite of weekly and monthly e-newsletters are designed to leave readers with the business intelligence needed to be more efficient, effective and profitable in their rental housing operations. To start receiving your free e-newsletters, email newsletters@naahq.org and request receipt of any or all of the following: • Industry Insider • Apartment TECHniques • Apartment Advocate • CampusConnex • Marketing Buzz • Operations Insights

The Most Widely Used Lease Product in the Apartment Industry, Exclusive to NAA Members

It can be a constant challenge to create and manage compliant, up-todate leasing documents. NAA Click & Lease offers current and customizable forms to simplify the process and reduce risk. No wonder it’s the most widely used standardized lease program in the apartment housing industry. Join the Click & Lease network and enjoy the many benefits that membership brings by visiting www.naahq.org/member-services/ naa-click-lease.

NAA’s Income & Expenses Survey: An Essential Budgeting Tool

The NAA Income and Expenses Survey is the most comphrensive look at apartment housing operations data available. With detailed local market and national economic analysis, it gives apartment operators the financial tools they need to measure their performance against their peers. The report includes data for market-rate and subsidized properties. Pre-order the 2018 survey at www.naahq.org/newspublications/2018-income-expenses-survey

supplier partner directory

AAGO Yellow Pages

Providing our members with a more detailed directory, this directory will be published twice a year. 100units.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 504-1728 nikky@100units.com Real Estate Brokerage/Multi-Family/Appraisal/Developer 407apartments. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 505-4332 pete@ilsnetwork.com Advertising/Marketing A-Quality Awnings Cabanas and Shade LLC. . . . . . (407) 841-0196 keith@a-qualityawning.com Awnings A.R.T. Pest Control Services Inc.. . . . . . . . . . . . . . . (888) 926-6488 artpestcontrol@aol.com Exterminators Aaxon Laundry Systems. . . . . . . . . . . . . . . . . . . . . (954) 772-7100 roberts@aaxon.com, Amberp@aaxon.com Coin Operated Laundry Equipment Absolutely Amazing Refinishing, Inc . . . . . . . . . . . . (407) 444-9000 tammyt@aarefinishing.net, officemgr@aarefinishing.net Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Counter Repairs & Refinishing Accelerated Waste Solutions of North America . . . . (813) 447-3608 sherrodh@acceleratedwaste.com, info@acceleratedwaste.com Waste Removal | Bulk Waste Removal | Waste/Recycling | Waste/Recycling/Specialty/Consulting Access Control Technologies, Inc.. . . . . . . . . . . . . . (407) 422-8850 kathy.lowery@actflorida.com, robert.payne@actflorida.com Access Control Systems Aderhold Roofing Corporation. . . . . . . . . . . . . . . . . (813) 681-3735 robert@aderholdroofing.com Roofing Contractors/Consultants Admiralâ€™s Casual Furniture . . . . . . . . . . . . . . . . . . . (800) 476-7328 mattg@admiralfurniture.com Outdoor/Indoor Furniture | Pool and Patio Furniture Advance Tree Pros . . . . . . . . . . . . . . . . . . . . . . . . . (407) 367-9973 customercare@advancetreepros.com Tree Services Advanced Disposal. . . . . . . . . . . . . . . . . . . . . . . . . (407) 464-0664 Susan.Wilburn@AdvancedDisposal.com Waste/Recycling | Waste Removal | Waste Removal/ Consulting Advanced Fire & Security, Inc.. . . . . . . . . . . . . . . . . (407) 744-1234 richie@advfireonline.com, albert@advfireonline.com Access Control Systems | Cameras/CCTV | Fire Alarm Installation, Monitoring & Service | Fire Sprinkler Installation/ Inspection/Backflow/Hydrants | Security Systems/Service, Installation & Monitoring Advanced Plumbing & Drain Cleaning, Inc.. . . . . . . (207) 286-1092 Info@adv-plumbing.com Backflow Testing & Repair | Plumbing Parts/Supplies/ Services | Testing Backflow Devices Affiliated Advantage. . . . . . . . . . . . . . . . . . . . . . . . (407) 792-2602 Jeff@affil.com Roofing Contractors/Consultants | Construction Affinity Waste Solutions. . . . . . . . . . . . . . . . . . . . . (407) 808-0550 gfrost@affinitywastesolutions.com Waste Removal/Consulting | Waste/Recycling | Waste Removal | Waste/Recycling/Specialty/Consulting | Bulk Waste Removal Affordable Quality Painting. . . . . . . . . . . . . . . . . . . (407) 467-5416 rob@aqpaintingco.com Painting | Painting (Applicators) AFR Furniture Rental. . . . . . . . . . . . . . . . . . . . . . . . (407) 608-5141 jdiblasio@rentfurniture.com Furniture/Housewares Sales/Leasing Aire-Master of Metro Orlando. . . . . . . . . . . . . . . . . (407) 977-0373 metroorlando@airemaster.com Chemicals/Supplies/Cleaning | Janitorial Supplies

AJS Building & Renovations, Inc.. . . . . . . . . . . . . . . (407) 298-9700 info@ajsflorida.com Restoration-Fire,Water & Wind-Insurance | General Contractors | Remodeling All County Pavement Solutions M & M Asphalt . . . . (407) 610-8069 orlando@allcountypaving.com, ap@allcountypaving.com Asphalt Paving/Repairs All Weather Contractors . . . . . . . . . . . . . . . . . . . . . (904) 781-7060 jquiett@allweathercontractors.com General Contractors | Air Conditioning | Heating & Air Conditioning Supplies/Parts | Plumbing Parts/Supplies/ Services ALN Apartment Data, Inc.. . . . . . . . . . . . . . . (800) 643-6416 x205 laura@alndata.com, tenjey@alndata.com Market Research Ameri Group Builders. . . . . . . . . . . . . . . . . . . . . . . (386) 310-8802 krobbins@amerigroupbuilders.com General Contractors | Waterproofing | Construction | Construction Consultant American Pest Management. . . . . . . . . . . . . . . . . . (888) 321-0334 Sales@americanpest.info Exterminators American SoftWash . . . . . . . . . . . . . . . . . . . . . . . . (386) 761-2987 Americansoftwashfl@yahoo.com Animal/Wildlife Removal | Cleaning Services | Pressure Washing/Ext. Building Cleaning | Roof & Exterior Cleaning AMH Construction, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 930-5806 tbrush@amhinc.co General Contractors | Remodeling | Construction Apartment Hunters. . . . . . . . . . . . . . . . . . . . . . . . . (407) 299-3282 gailk@apartmenthunters.com Relocation Services | Real Estate Brokerage/Multi-Family/ Appraisal/Developer | Referral Services Apartment Lease-Up Experts . . . . . . . . . . . . . . . . . (305) 502-7888 magda@apartmentleaseupexperts.com Leasing Company | Training/Education | Advertising/ Marketing Apartment Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 557-6100 seanbailey@apartmentlife.org Resident Retention Functions | Residential Products/Services | Resident Assistance/Social Activities | Resident Retention Apartment List. . . . . . . . . . . . . . . . . . . . . . . . . . . . (770) 617-8812 celam@apartmentlist.com Advertising/Marketing ApartmentJobs.com. . . . . . . . . . . . . . . . . . . . . . . . (877) 682-6200 jbeckman@apartmentjobs.com Advertising/Marketing ApartmentSuppliers.com . . . . . . . . . . . . . . . . . . . . (407) 399-0745 JulieMills@apartmentsuppliers.com Advertising/Marketing APEX Billing Solutions. . . . . . . . . . . . . . . . . . . . . . . (866) 281-3977 Alexm@apex-billing.com Utilities | Water Conservation | Water/Sewer Sub-metering | Leak Detection | Energy Conservation Apex Roofing and Restoration. . . . . . . . . . . . . . . . . (407) 701-5152 Apexroofing.franky@gmail.com Construction | Energy Conservation | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants Arbor Contract Carpet. . . . . . . . . . . . . . . . . . . . . . . (407) 438-1129 tstrong@arborcarpet.com Floor Covering ARD Distributors, Inc.. . . . . . . . . . . . . . . . . . . 800-282-3377ext35 Phillip@ardonline.com Maintenance Supplies | Appliances | Appliance Refinishing/ Repairs

ASI Landscape Management, Inc.. . . . . . . . . . . . . . (813) 948-3938 mmoseley@ameriscapeusa.com Landscaping/Lawn Maintenance | Irrigation Repairs/Parts Asphalt365 Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 344-1194 mimi@asphalt365.com Pressure Washing/Ext. Building Cleaning | Curb Repair/ Painting | Parking Lot Maintenance | Asphalt Paving/Repairs | Painting (Applicators) Assa Abloy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 592-4045 joseph.urman@assaabloy.com Access Control Systems Atlantic Southern Paving and Sealcoating (954)591-3971 gordon@atlanticsouthernpaving.com Asphalt Paving/Repairs | Parking Lot Maintenance Avitus Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 454-2446 hturcotte@avitusgroup.com Accounting, Audit & Income Tax Services B&M Landscape Concepts . . . . . . . . . . . . . . . . . . . (407) 677-7799 rq@bandmlandscapeconcepts.com Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting Ball Janik LLP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 455-5664 ewalch@balljanik.com Legal Bargin Carts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (863) 438-0043 john@bargincarts.com Golf Car/Trikes/Leasing/Sales/Services Bath Fitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (888) 277-2617 jfusco@jetlinerllc.com Bathtub Repairs & Refinishing BathArt Refinishing. . . . . . . . . . . . . . . . . . . . . . . . . (407) 952-0958 bathartfl@yahoo.com Bathtub Repairs & Refinishing | Counter Repairs & Refinishing | Cabinet/Kitchen/Bath | Chemicals/Supplies/ Cleaning | Cleaning Services Baxter Restoration . . . . . . . . . . . . . . . . . . . . . . . . . (407) 423-5553 billing@baxterrestoration.com Restoration-Fire,Water & Wind-Insurance | Water Restoration | Fire Restoration | Mold/Asbestos/Lead Remediation/ Restoration & Consulting Behr Paint Corporation. . . . . . . . . . . . . . . . . . . . . . (734) 674-0379 PKosowski@behrpaint.com Painting | Paints & Supplies | Painting (Applicators) Better NOI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (770) 853-8641 JMontgomery@betternoi.com Credit/Collection Information BG Multifamily . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 314-2068 accountspayable@bgstaffing.com, smenchen@bgmultifamily.com Personnel/Temporary Services Builderstock- MTT Construction. . . . . . . . . . . . . . . (404) 819-6448 afsin@builderstock.com Maintenance Supplies | Plumbing Parts/Supplies/Services | Air Conditioning Filter/ Filter Materials Building Service Teks, LLC . . . . . . . . . . . . . . . . . . . (407) 483-5521 cjurkovic@buildingserviceteks.com Buy & Sell Fitness. . . . . . . . . . . . . . . . . . . . . . . . . . (800) 900-0526 Oliver@buyandsellfitness.com Exercise Equipment Buyers Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . (303) 991-5580 Chand@buyersaccess.com Purchasing Services C & B Carpet & Upholstery Cleaning, Inc.. . . . . . . . (407) 354-1769 cesblair@aol.com Carpet Cleaning Services | Carpet Dyeing

OCTOBER/NOVEMBER/DECEMBER OCTOBER/NOVEMBER/DECEMBER 2018 2018

supplier partner directory CAM Services & Repair LLC . . . . . . . . . . . . . . . . . . (321) 246-2901 cbarfield@camservice.net Curb Repair/Painting | Asphalt Paving/Repairs | Parking Lot Maintenance Camp Construction Services. . . . . . . . . . . . . . . . . . (813) 622-6610 charrell@campconstruction.com Construction | Roofing Contractors/Consultants | Remodeling Carpet Valle, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 814-3920 contact@carpetvalle.com Carpet Cleaning Services | Carpet Dyeing Carpets & Blinds Beautiful, Inc . . . . . . . . . . . . . . . . (407) 578-6000 annette@carpetsblinds.com, kathy@carpetsblinds.com Floor Covering | Carpet Sales | Blinds/Draperies Sales/ Installation Century Fire Protection. . . . . . . . . . . . . . . . . (321) 319-8850 x606 jwalker@centuryfp.com Access Control Systems | Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service | Fire Extinguishers | Fire Sprinkler Installation/Inspection/ Backflow/Hydrants CenturyLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 889-6269 Deborah.R.Barnes@CenturyLink.com Telecommunications & Entertainment Services CertaPro Painters of Winter Park. . . . . . . . . . . . . . . (866) 852-1385 winterpark@certapro.com Painting | Painting (Applicators) Chadwell Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 341-4607 marketing@chadwellsupply.com Plumbing Parts/Supplies/Services | Air Conditioning | Air Conditioning Filter/ Filter Materials | Light Bulbs/Light Fixtures | Maintenance Supplies Chimera Services Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 223-6758 oconnellt@chimeraservices.net Security Services/On-Site City Recycling Group, LLC. . . . . . . . . . . . . . . . . . . . (813) 886-2686 Hasan@cityrecyclinggroup.com Clothing Recycling | Waste/Recycling/Specialty/Consulting Click Notices Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . (442) 235-3526 hannah.moore@clicknotices.com Computer Software/Hardware CN Prestige Contracting LLC. . . . . . . . . . . . . . . . . . (561) 718-0302 charlie@cnprestige.com Rehab | General Contractors Coastal Reconstruction, Inc.. . . . . . . . . . . . . . . . . . (407) 644-1800 amyjames@coastalreconstruction.com Fire Restoration | General Contractors | Mold/Asbestos/ Lead Remediation/Restoration & Consulting | RestorationFire,Water & Wind-Insurance | Construction | Rehab Cohen Construction Inc. . . . . . . . . . . . . . . . . . . . . . (386) 848-4562 Dan@CohenConstruction.net General Contractors | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Fire Restoration | Water Restoration | Maintenance Repairs Commercial Fitness Products, Inc.. . . . . . . . . . . . . (407) 221-1974 sales@commfitnessproducts.com Exercise Equipment Commercial Laundries of West Florida . . . . . . . . . . (813) 886-1477 mike@clwf.net Coin Operated Laundry Equipment Competitive Edge Landscaping. . . . . . . . . . . . . . . . (407) 391-1532 admin@ce-landscapes.com. . . . . . . . . . . . . . . . . . . . . . . . . . Tree Services | Irrigation Repairs/Parts | Landscaping/Lawn Maintenance Conex Recycling Corporation. . . . . . . . . . . . . . . . . . (866) 879-2663 jason@conexrecycling.com Waste/Recycling Conservice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 415-3963 rhooker@conservice.com Utilities Contractors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (678) 489-2900 lbrown@contractorsinc.com General Contractors | Construction | Roofing Contractors/ Consultants CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . (855) 491-2696 kgibbons@saferent.com Computer Software/Hardware | Electronic Payment Service | Credit Card Merchant Services

The Key www.aago.org

CORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 678-2677 sabrina.mendoza@cort.com Furniture/Housewares Sales/Leasing CoStar Apartments.com Network . . . . . . . . . . . . . . (407) 505-8774 kalexander@costar.com Multimedia Services | Advertising/Marketing | Market Research | Internet Services & Design Creative Multicare, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 241-8998 mmode@creativemulticare.com Turn-Key | Cabinet/Kitchen/Bath | Carpet Cleaning Services | Painting Criste Construction, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 324-2222 jcriste@cristeconstruction.com Construction | Construction Consultant Critical Intervention Services. . . . . . . . . . . . . . . . . . (407) 420-7945 jeffe@kkpsecuritygroup.com, madoniml@kkpsecuritygroup.com Security Services/On-Site CSC ServiceWorks . . . . . . . . . . . . . . . . . . (407) 365-3835 X50514 events@cscsw.com Coin Operated Laundry Equipment Curtis Protection Services. . . . . . . . . . . . . . . . . . . . (407) 426-8883 hq@curtissecurity.com Security Services/On-Site | Fire Alarm Installation, Monitoring & Service Custom Klosets and Cabinets. . . . . . . . . . . . . . . . . (813) 246-4806 tjpetrou2@gmail.com, Ckcstaff@Customclosetsandcabinets.com Cabinet/Kitchen/Bath Cutting Edge Carpet, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 244-5588 jill@cuttingedgecarpet.com Rehab | Floor Covering | Carpet Sales | Remodeling D. M. Koehn Landscaping Inc.. . . . . . . . . . . . . . . . . (904) 716-0683 d.rogers@dmkoehnlandscaping.com Landscaping/Lawn Maintenance | Lawn/Shrub Spraying | Irrigation Repairs/Parts D. Sink, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 474-8274 jodi@sinkincsigns.com, darrinsink@yahoo.com Printing/Typesetting/Graphic Arts | Signs/Flags/Banners | Promotional Products/Events | Advertising/Marketing | Signs Dallaswhite Corporation. . . . . . . . . . . . . . . . . . . . . (702) 478-6988 info@dallaswhite.us Restoration-Fire,Water & Wind-Insurance | Mold/Asbestos/ Lead Remediation/Restoration & Consulting | Water Restoration | Construction | Construction Consultant Davis Air-Vac & Carwash, Inc.. . . . . . . . . . . . . . . . . (407) 673-2777 davisvac@gmailc.om Car Wash/Coin Operated/Vac & Water Machines DBK Construction & Service Solutions. . . . . . . . . . . (386) 860-0020 kenny@godbk.com General Contractors | Air Conditioning | Electrical Supplies/ Services | Plumbing Parts/Supplies/Services | Construction Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP. . . . . . . . . . . . . . . . (407) 422-2454 tkk11@dbksmn.com Attorney/Court Services Delta Faucet Company. . . . . . . . . . . . . . . . . . . . . . (813) 267-5833 jrice@suncoastsalesllc.com Plumbing Parts/Supplies/Services DeNyse Companies. . . . . . . . . . . . . . . . . . . . . . . . . (727) 366-9267 aswartz@denyseco.com Signs Digital Graphics Plus. . . . . . . . . . . . . . . . . . . . . . . . (407) 869-0077 sales@digitalgraphicsplus.com Signs/Flags/Banners Dogwood Building Supply. . . . . . . . . . . . . . . . . . . . (404) 550-1902 kara.bonzheim@dogwoodbuildingsupply.com Rehab Driveway Maintenance Inc.. . . . . . . . . . . . . . . . . . . (407) 298-8558 mlippai@driveway.net, hsarduy@Driveway.net Asphalt Paving/Repairs Duke Energy. . . . . . . . . . . . . . . . . . . . . . . (407) 942-9342Ext2326 Brenda.Schell@duke-energy.com Utilities Edge 2 Edge Roofing, LLC. . . . . . . . . . . . . . . . . . . . (678) 785-6510 blipton@Edge2EdgeRoofing.com Roofing Contractors/Consultants

Elite Pest Systems . . . . . . . . . . . . . . . . . . . . . . . . . (407) 331-0030 kotaylor@hotmail.com Exterminators Elite Steam, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 718-6478 elitesteampartners@gmail.com Carpet Cleaning Services Emergency Services and Reconstruction. . . . . . . . . (407) 422-0144 cryan@esrfl.com Fire Restoration | Water Restoration | Mold/Asbestos/Lead Remediation/Restoration & Consulting | Construction EmpireWorks Reconstruction and Painting . . . . . . . (888) 278-8200 Poverton-fl@empireworks.com Painting | Construction EPIC Home Services, Inc. . . . . . . . . . . . . . . . . . . . . (407) 415-3588 epicartists@hotmail.com Painting ePremium Insurance. . . . . . . . . . . . . . . . . . . (513) 972-4880 x470 ann.padgett@epremium.com Insurance Services/Risk Management | Insurance Sales Equifax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (206) 293-2361 Kristin.farm@equifax.com Credit/Collection Information ET & T Distributors, Inc.. . . . . . . . . . . . . . . . . . . . . . (386) 322-7789 accounting@ettflorida.com . . . . . . . . . . . . . . . . . Playground/ Shade & Park Equipment | Pool and Patio Furniture | Outdoor/ Indoor Furniture | Playground & Park Equipment Eviction 24 7 by Lippes Mathias Wexler Friedman LLP . . . . . . . . . . . . . . . . (904) 660-0020 MMucario@lippes.com Legal | Evictions | Attorney/Court Services Exercise Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 996-8890 john@exercisesystems.com Exercise Equipment Far Out Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 900-8327 zaid@faroutsolutions.com Computer Software/Hardware FASTSIGNS Apopka and Altamonte. . . . . . . . . . . . . (407) 774-0003 carmen.ruiz-ore@fastsigns.com Signs | Printing/Typesetting/Graphic Arts | Signs/Flags/ Banners | Advertising/Marketing Fastsigns East Central. . . . . . . . . . . . . . . . . . . . . . (407) 898-5770 Kayla.Bratager@FASTSIGNS.com Advertising/Marketing | Signs | Signs/Flags/Banners | Interior Design | Construction Consultant Ferguson Facilities Supply. . . . . . . . . . . . . . . . . . . . (407) 427-0073 errett.sechler@ferguson.com Air Conditioning | Light Bulbs/Light Fixtures | Appliances | Plumbing Parts/Supplies/Services | Maintenance Supplies Ferran Services & Contracting, Inc . . . . . . . . . . . . . (407) 422-3551 ytarragona@ferran-services.com Electrical Supplies/Services Fire and Life Safety America. . . . . . . . . . . . . . (407) 688-1949x112 trogers@flsamerica.com Fire Extinguishers | Fire Alarm Certification & Consulting | Fire Sprinkler Installation/Inspection/Backflow/Hydrants Firetronics, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 774-6900 mcollier@firetronics.com Fire Extinguishers | Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service First Place Fitness Equipment. . . . . . . . . . . . . . . . . (904) 998-0738 vendorinvoices@1pfe.com Exercise Equipment FitRev. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 870-2966 eileen@fitrev.com, chris@fitrev.com Exercise Equipment | Floor Covering Five Star Claims Adjusting. . . . . . . . . . . . . . . . . . . . (321) 414-4008 kevind@fsclaims.com Plumbing Parts/Supplies/Services | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants Flo-Tec Automation. . . . . . . . . . . . . . . . . . . . . . . . . (727) 531-8796 kwatts@flo-tecinc.com Irrigation Repairs/Parts | Plants/Planting Supplies Florida Garbage Grabbers. . . . . . . . . . . . . . . . . . . . (407) 401-7033 floridagarbagegrabbbers@gmail.com Waste Removal | Bulk Waste Removal | Waste/Recycling/ Specialty/Consulting

supplier partner directory Florida Paints & Coatings, LLC . . . . . . . . . . . . . . . . (407) 293-4175 g.melendez@floridapaints.com Waterproofing | Swimming Pool Repairs & Renovations | Paints & Supplies Florida Pavement Services, Inc.. . . . . . . . . . . . . . . . (786) 457-2980 Ken@FloridaPave.com Sidewalk Repairs/ Grinding | Curb Repair/Painting | Parking Lot Maintenance | Asphalt Paving/Repairs Florida Pest Control. . . . . . . . . . . . . . . . . . . . . . . . . (407) 896-6601 S.irizarry@flapest.com Exterminators | Landscaping/Lawn Maintenance G & H Carpet Care Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 671-7877 gandhcarpetcare@yahoo.com Carpet Sales | Carpet Cleaning Services Gator Cleaning & Restoration . . . . . . . . . . . . . . . . . (386) 479-4613 callgatornow@gmail.com Carpet Cleaning Services | Cleaning Services | Chemicals/ Supplies/Cleaning | Air Conditioning Filter/ Filter Materials | Pressure Washing/Ext. Building Cleaning GDE Renovations, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 321-8886 acollins@gderenovations.com Construction | Construction Consultant Global Roofing, LLC. . . . . . . . . . . . . . . . . . . . . . . . . (407) 732-7911 hfdevanfl@gmail.com Construction | Roofing Contractors/Consultants | General Contractors GOLF & ELECTRIC VEHICLES. . . . . . . . . . . . . . . . . . (407) 468-3793 dsileo@gevehicles.com, jbrownell@gevehicles.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs Grace Hill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (615) 587-4616 jmcclain@gracehill.com Training/Education Green Planet Landscape Contractors LLC. . . . . . . . (407) 275-0804 richie@brucehageirrigation.com Irrigation Repairs/Parts | Sprinkler Systems | Landscaping/ Lawn Maintenance/Consulting | Plants/Planting Supplies | Mulch H & F Construction Services, LLC. . . . . . . . . . . . . . (407) 732-7911 hfdawnfl@gmail.com General Contractors | Remodeling | Construction Hall Company, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 327-4930 Crystal@hallcompanyinc.com, Asphalt Paving/Repairs Handy Trac Systems. . . . . . . . . . . . . . . . . . . . (800) 665-9994x231 tradeshows@handytrac.com, holly@handytrac.com Key Control Systems Harrison Brown Construction, LLC. . . . . . . . . . . . . . (407) 637-2985 anne@harrisonbrownllc.com Rehab | General Contractors | Remodeling | Construction Harvey Baker Plumbing, Inc.. . . . . . . . . . . . . . . . . . (407) 859-3572 service@harveybakerplumbing.com Plumbing Parts/Supplies/Services HD Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 232-0097 John.hill@hdsupply.com Maintenance Repairs | Maintenance Supplies | Air Conditioning | Air Conditioning Filter/ Filter Materials | Appliances | Appliance Refinishing/Repairs | Chemicals/ Supplies/Cleaning | Electronic Payment Service | Hardware Henri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (262) 337-3999 Dan@henrihome.com Computer Software/Hardware | Residential Products/Services HH Staffing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 401-9496 sarah@hhstaffingservices.com Personnel/Temporary Services Hogan Landscapes, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 283-5296 HOGANLANDSCAPES@GMAIL.COM Lawn/Shrub Spraying | Landscaping/Lawn Maintenance House of Floors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (407) 830-6999 DSchetrompf@houseoffloors.com Carpet Sales | Carpet Cleaning Services Hub International Florida. . . . . . . . . . . . . . . . . . . . . (407) 894-5431 william.wilson@hubinternational.com Insurance Services/Risk Management I&E Construction. . . . . . . . . . . . . . . . . . . . . (503) 388-3632 x3632 keller@iecon.us Water Restoration | Siding/Installation | Remodeling | Rehab | General Contractors

i4 Waste Valet & Recycling . . . . . . . . . . . . . . . . . . . (407) 312-5008 Info@i4valetwaste.com Waste Removal | Waste Removal/Consulting | Waste/ Recycling | Waste/Recycling/Specialty/Consulting InfoTycoon . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 267-1506x718 probinson@infotycoon.com, amauro@infotycoon.com Computer Software/Hardware Insurance Office of America . . . . . . . . . . . . . . . . . . (407) 758-4389 jeremy.burr@Ioausa.com Insurance Sales | Insurance Services/Risk Management Intellectual Design, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 847-2330 Info@intellectualdesign.com Painting | Painting (Applicators) | Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Pressure Washing/Ext. Building Cleaning | Concrete Coatings/Pool Decks/Entries Interior Solutions of Orlando. . . . . . . . . . . . . . . . . . (407) 490-3050 accounting@isokitchens.com Cabinet/Kitchen/Bath Invisible Waste Services. . . . . . . . . . . . . . . . . . . . . (407) 251-1552 collette.andrews@invisiblewasteservices.com Pressure Washing/Ext. Building Cleaning | Bulk Waste Removal | Waste Removal | Waste Removal/Consulting | Waste/Recycling/Specialty/Consulting | Waste/Recycling ISS Supply, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 423-5800 aperez@iss-supply.com Air Conditioning Filter/ Filter Materials | Appliances | Air Conditioning Jim Cary Painting. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 468-6057 jimcarypainting@gmail.com Painting | Painting (Applicators) | Paints & Supplies Kay Green Design. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 246-7155 jerry@kaygreendesign.com Interior Design Kelley & Grant, PA. . . . . . . . . . . . . . . . . . . . . . . . . . (561) 672-1161 Jerron@kelleygrantlaw.com Evictions | Legal KeyTrak, Inc.. . . . . . . . . . . . . . . . . . . . . . . (888) 539-8725 x77853 ccampbell@keytrak.com Key Control Systems | Turn-Key | Access Control Systems Kings III Emergency Communications. . . . . . . . . . . (972) 906-7046 kthomas@kingsiii.com Telephone Answering Services/Pay Telephone | Safety Awareness Products | Insurance Services/Risk Management Lanco Paints & Coatings. . . . . . . . . . . . . . . . . . . . . (407) 240-4000 cjennings@lancopaints.com, tlynn@lancopaints.com Paints & Supplies Landscape Design Group, Inc. . . . . . . . . . . . . . . . . (407) 359-4332 Bburford@ldgi.us Landscaping/Lawn Maintenance/Consulting | Mulch | Irrigation Repairs/Parts | Lawn/Shrub Spraying | Landscaping/Lawn Maintenance Landscapes USA. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 505-8655 jbenton@landscapesusa.com Landscaping/Lawn Maintenance/Consulting | Irrigation Repairs/Parts | Mulch | Plants/Planting Supplies | Tree Services Law Office of James I. Barron, III, P.A.. . . . . . . . . . . (407) 865-5621 lcaulder@jamesbarronlaw.com Evictions | Legal | Attorney/Court Services Law Offices Of Heist, Weisse & Wolk P.A.. . . . . . . . . (800) 253-8428 harry@evict.com Attorney/Court Services | Legal | Evictions LeaseTerm Solutions. . . . . . . . . . . . . . . . . . . . . . . . (888) 814-6950 judy@leasetermsolutions.com Insurance Services/Risk Management Leisure Creations. . . . . . . . . . . . . . . . . . . . . (256) 332-4567 x201 adwelborn@leisurecreationsfurniture.com Pool and Patio Furniture | Outdoor/Indoor Furniture Lets Gogh Art Orlando. . . . . . . . . . . . . . . . . . . . . . . (407) 947-0872 rian@letsgoghart.com Entertainment Liberty Group (The). . . . . . . . . . . . . . . . . . . . . . . . . (407) 512-6408 Acct1lg@thelibertygroup.com Personnel/Temporary Services | Maintenance Repairs Liberty Seal Coat Ltd. . . . . . . . . . . . . . . . . . . . . . . . (386) 676-1111 tgahan@libertysealcoat.com Asphalt Paving/Repairs | Curb Repair/Painting | Maintenance Repairs | Painting | Parking Lot Maintenance

Lifestyle Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 293-8334 david@lifestyleflooringinc.com Floor Covering LRD Multi Services LLC.. . . . . . . . . . . . . . . . . . . . . (407) 257-0990 LRDMultiservices@gmail.com Turn-Key | Rehab | Counter Repairs & Refinishing Maintenance Supply Headquarters. . . . . . . . . . . . . (813) 527-0740 buck.johnson@supplyhq.com Maintenance Supplies Mallard Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . (321) 804-4907 bobq@mallardsystems.com Roof & Exterior Cleaning Manse Construction LLC. . . . . . . . . . . . . . . . . . . . . (940) 859-1128 david@manseconstruction.com General Contractors | Construction Consultant | Fire Restoration | Painting | Siding/Installation Marcone Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 422-8381 james.savignac@marcone.com Appliances | Appliance Refinishing/Repairs | Maintenance Repairs | Maintenance Supplies | Microwave Oven Parts | Air Conditioning | Air Conditioning Filter/ Filter Materials Marietta Drapery & Window Coverings Company . . (407) 786-0418 lrepa@mariettadrapery.com Window/Screen/Door Replacement Parts | Blinds/Draperies Sales/Installation Massey Services, Inc . . . . . . . . . . . . . . . . . . . . . . . (407) 521-7373 tswanson@masseyservices.com Lawn/Shrub Spraying | Exterminators Mid Florida Golf Cars Distributors, Inc. . . . . . . . . . . (407) 699-6400 jarmstrong@midfloridagolfcars.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies Minol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 386-6611 dleon@minolusa.com Energy Conservation | Water/Sewer Sub-metering | Utilities Mirrormate, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . (704) 681-3459 holbertsales@mirrormate.com Remodeling | Cabinet/Kitchen/Bath Modern Message LLC. . . . . . . . . . . . . . . . . . . . . . . (214) 238-4443 nikki@modernmsg.com Advertising/Marketing Moen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 340-3249 shane.kelly@moen.com Cabinet/Kitchen/Bath | Bathtub Repairs & Refinishing | Maintenance Repairs | Maintenance Supplies Mohawk Industries. . . . . . . . . . . . . . . . . . . . . . . . . (813) 597-7087 joseph_jefferson@mohawkind.com Construction | Floor Covering MRI Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 89-7544 Elyssa.jaffe@mrisoftware.com Computer Software/Hardware MultiFamily Design & Consulting. . . . . . . . . . . . . . . (843) 480-9961 info@multifdc.com Advertising/Marketing | Market Research | Interior Design | Multimedia Services Multifamily Utility Company. . . . . . . . . . . . . . . . . . . (800) 266-0968 sales@multifamilyutility.com Utilities | Water Conservation | Water/Sewer Sub-metering | Energy Conservation My Affordable Roof. . . . . . . . . . . . . . . . . . . . . . . . . (407) 216-7663 chris@myaffordableroof.com Roofing Contractors/Consultants | Construction MyRentComps.Com . . . . . . . . . . . . . . . . . . . . . . . . (407) 206-3791 rsmith@myrentcomps.com Market Research | Market Survey/ Online National Credit Systems, Inc. . . . . . . . . . . . . . . . . . (800) 530-0676 pmann@nationalcreditsystems.com Credit/Collection Information Natures Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 362-1649 naturescare1@gmail.com Landscaping/Lawn Maintenance/Consulting Oakhurst Signs. . . . . . . . . . . . . . . . . . . . . . . . . . . . (727) 532-8255 Scott@oakhurstsigns.com Signs/Flags/Banners OEM Laundry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 240-0211 parts@oemlaundryparts.com Coin Operated Laundry Equipment

OCTOBER/NOVEMBER/DECEMBER 2018

supplier partner directory Omegascapes, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . (407) 883-5191 Derek@Omegascapes.com Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Lawn/Shrub Spraying | Irrigation Repairs/Parts | Sprinkler Systems Orange County Countertops, INC. . . . . . . . . . (407) 294-8677 x200 Michele@occtopshop.com Cabinet/Kitchen/Bath Orlando Golf Carts. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 426-9727 wfierro@orlandogolfcars.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies Orlando Prestige Painting & Restoration, Inc.. . . . . . (407) 852-7981 jpinto@orlandoprestigepainting.com Painting | Paints & Supplies | Painting (Applicators) | Maintenance Repairs | Maintenance Supplies Orlando Utilities Commission . . . . . . . . . . . (407) 423-9100 x2491 SRadvak@ouc.com Utilities | Water Conservation | Access Control Systems | Energy Conservation Palm Security Services. . . . . . . . . . . . . . . . . . . . . . (877) 824-4025 info@palmsecurityservices.com Security Services/On-Site Patrol Services of Orlando. . . . . . . . . . . . . . . . . . . . (541) 265-4399 gvazquez@patrolservices.org Patrol Services | Security Services/On-Site PCDG Construction, LLC. . . . . . . . . . . . . . . . . . . . . (407) 502-2939 michele.zahn@prospectcdg.com Mold/Asbestos/Lead Remediation/Restoration & Consulting | Roofing Contractors/Consultants | Sidewalk Repairs/ Grinding | Asphalt Paving/Repairs | Construction Consultant | Swimming Pool Repairs & Renovations | Fire Restoration | Concrete Coatings/Pool Decks/Entries | RestorationFire,Water & Wind-Insurance | Painting (Applicators) | General Contractors | Parking Lot Maintenance | Structural Engineering | Siding/Installation | Remodeling | Ornamental Iron Works | Patio/Porch/Railing | Air Conditioning | Roof & Exterior Cleaning | Rehab | Water Restoration | Tennis Courts | Construction | Pressure Washing/Ext. Building Cleaning | Architecture PEAK Contractors Inc . . . . . . . . . . . . . . . . . . . . . . . (813) 559-8550 Dave@peakcontractorsinc.com Construction | Construction Consultant | Painting | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Pressure Washing/Ext. Building Cleaning Performance Roofing . . . . . . . . . . . . . . . . . . . . . . . (407) 210-1503 pclellan@performanceroofingusa.com Roofing Contractors/Consultants Pet and Playground Products . . . . . . . . . . . . . . . . . (334) 318-5448 keasterling@herculespoly.com Pet Services/Sitting | Playground/Shade & Park Equipment | Playground & Park Equipment Pioneering Technology Corp.. . . . . . . . . . . . . . . . . . (800) 433-6026 info@pioneeringtech.com Safety Awareness Products | Fire Alarm Installation, Monitoring & Service POOLSURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 855-1500 ap@poolsure.com Swimming Pool Chemical/Supplies/Cleaning Porter PPG Paints. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 340-1843 julialehman@ppg.com Painting | Paints & Supplies PRISMATIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 895-0029 andee@helloprismatic.com Market Research | Market Survey/ Online | Advertising/ Marketing Pristine Pros. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (561) 299-5555 bbeasley@pristinepros.com Cleaning Services ProMAXima Strength & Conditioning. . . . . . . . . . . . (407) 429-9972 csteele@promaxima.com Exercise Equipment Proscape Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 438-7442 kodell@proscape.biz Lawn/Shrub Spraying | Landscaping/Lawn Maintenance/ Consulting | Plants/Planting Supplies | Irrigation Repairs/ Parts | Sprinkler Systems (irrigation)

The Key www.aago.org

Q Group Builders, Inc. (The). . . . . . . . . . . . . . . . . . . 215) 942-6700 mmoser@theqgroup.biz Curb Repair/Painting | Parking Lot Maintenance | Concrete Coatings/Pool Decks/Entries | Tennis Courts | Aluminum Contractors | Patio/Porch/Railing | Siding/Installation | Remodeling | Cabinet/Kitchen/Bath | Maintenance Repairs | Construction | Floor Covering | Swimming Pool Repairs & Renovations | Rehab | Carpentry & Refurbishing | Construction Consultant | Sidewalk Repairs/ Grinding | Asphalt Paving/Repairs | General Contractors | Mold/ Asbestos/Lead Remediation/Restoration & Consulting Quality Restoration & Renovations . . . . . . . . . . . . . (813) 517-1555 jj.hernandez@qualityroofinginc.net, ehsan@qualityroofinginc.net Rehab | Construction | Fire Restoration | RestorationFire,Water & Wind-Insurance | Remodeling Quality Roofing, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (813) 620-4797 Rick.Jenkins@qualityroofinginc.net Roofing Contractors/Consultants Quick Response Fire Protection. . . . . . . . . . . . . . . . (407) 469-2134 mbrasher@quickresponsefl.com Testing Backflow Devices | Fire Alarm Certification & Consulting | Security Systems/Service, Installation & Monitoring | Fire Alarm Installation, Monitoring & Service | Backflow Testing & Repair | Fire Sprinkler Installation/ Inspection/Backflow/Hydrants | Fire Extinguishers R & R Industries,Inc . . . . . . . . . . . . . . . . . . . . . . . . (386) 253-7627 Morgan@rrindustriesdaytona.com Roofing Contractors/Consultants | Waterproofing | Restoration-Fire,Water & Wind-Insurance | Water Restoration R A Cassel and Associates . . . . . . . . . . . . . . . . . . . (407) 599-5890 rick.cassel@racassel.com, accounting@racassel.com Computer Software/Hardware R-Tistic Interiors, Inc. . . . . . . . . . . . . . . . . . . . . . . . (407) 677-6197 gretchenquinn@aol.com Painting (Applicators) | Interior Design R&L Brooks Associates, Inc.. . . . . . . . . . . . . . . . . . (407) 324-6167 GWisdom@randlbrooksassociates.com Security Services/On-Site Randazzo Builders, Inc.. . . . . . . . . . . . . . . . . . . . . (352) -385-4783 julie@randazzobuilders.com Construction | Construction Consultant | Interior Design | Fire Restoration | Water Restoration Rapid Response Team. . . . . . . . . . . . . . . . . . . . . . . (754) 600-8143 jfinch@rrtfl.com Water Restoration | Remodeling Real Floors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 960-1752 alynch@realfloors.com Rehab | Floor Covering | Carpet Sales RealPage, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 820-3015 stacey.blackwell@realpage.com Computer Software/Hardware Realync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312) 971-7023 contact@realync.com Advertising/Marketing | Computer Software/Hardware Redi Carpet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 855-4700 Linda.Beach@redicarpet.com Carpet Sales | Floor Covering Regal Custom Painting, Inc.. . . . . . . . . . . . . . . . . . . (321) 259-3161 mwerner@regalcustompainting.com Painting | Painting (Applicators) | Pressure Washing/Ext. Building Cleaning | Concrete Coatings/Pool Decks/Entries | Waterproofing Reliable Roofing of Florida Inc. . . . . . . . . . . . . . . . . . (407) 720-718 angielea@reliableroofing.biz Roofing Contractors/Consultants Rent Debt Automated Collections, LLC . . . . . . . . . . (800) 467-2316 apusateri@rdacgroup.com Credit/Collection Information Rent Path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 247-8484 lwolters@rentpath.com Internet Services & Design | Market Survey/ Online | Multimedia Services | Advertising/Marketing | Market Research Rent Recovery Solutions. . . . . . . . . . . . . . . . (678) 819-4040 x204 slowry@rentrecoverysolutions.com Credit/Collection Information

Renters Legal Liability LLC. . . . . . . . . . . . . . . . . . . (801) 994-0237 anjela@rllinsure.com Insurance Services/Risk Management Republic Services of Orlando . . . . . . . . . . . . . . . . . (407) 293-8000 lcorbett@repulicservices.com Waste/Recycling | Waste Removal | Compactor Rentals ResMan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 349-1406 amanda.mabrey@resmancloud.com, Catherine.rodriguez@myresman.com Computer Software/Hardware Respage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 313-1034 mattg@respage.com Computer Software/Hardware | Internet Services & Design Rezcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 678-0023 payables@rapcosupply.com, Daniel.Sobremonte@rapcosupply.com General Contractors | Maintenance Repairs | Sidewalk Repairs/ Grinding | Air Conditioning Filter/ Filter Materials | Air Conditioning Rite Rug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 466-1523 ap@riterug.com Floor Covering | Carpet Sales | Carpet Cleaning Services Ronald West Roofing, LLC. . . . . . . . . . . . . . . . . . . . (844) 766-9378 Paul@bardane.net Roofing Contractors/Consultants Roto Rooter Services Co.. . . . . . . . . . . . . . . . . . . . . (407) 855-7900 DeWayne.owens@rrsc.com Plumbing Parts/Supplies/Services | Water Restoration Royal Landscape Nursery. . . . . . . . . . . . . . . . . . . . (407) 296-3042 connie.royalplants@gmail.com Landscaping/Lawn Maintenance/Consulting SAR Diversified, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (352) 518-0981 bzeranski@sardiversified.com Roofing Contractors/Consultants | Siding/Installation | Carpentry & Refurbishing | General Contractors Seeman Holtz P&C. . . . . . . . . . . . . . . . . . . . . . . . . (407) 682-6800 gmarconi@seemanholtzpc.com Insurance Services/Risk Management Seminole Asphalt Paving, Inc . . . . . . . . . . . . . . . . . (407) 323-0111 bruce@seminoleasphaltpaving.com Asphalt Paving/Repairs Seminole Office Solutions. . . . . . . . . . . . . . . (407) 830-7950 x157 melisar@sosfla.com Computer Software/Hardware | Copier Sales, Service & Repair SERVICE MASTER PLUMBING SERVIC. . . . . . . . . . . (407) 671-6494 office@servicemasterplumbing.com Plumbing Parts/Supplies/Services ServiceMaster Restore By DNP. . . . . . . . . . . . . . . . (407) 710-2000 Zach@svmasterrestore.com Crime Scene Cleaning | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Bulk Waste Removal | Carpet Cleaning Services | Restoration-Fire,Water & Wind-Insurance Shaw Industries, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (407) 448-8236 sean.wynn@shawinc.com Floor Covering | Carpet Sales Shayne Systems, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 299-2552 shaynesystems@bellsouth.net Sidewalk Repairs/ Grinding SightPlan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 230-3594 joseph.westlake@sightplan.com Computer Software/Hardware Signal 88 Security Orlando. . . . . . . . . . . . . . . . . . . (407) 456-9006 Orlando@signal88.com Security Services/On-Site Signal 88 Security Altamonte Springs. . . . . . . . . . . (407) 267-5611 afagan@signal88.com Access Control Systems | Financing | Patrol Services | Security Systems/Service, Installation & Monitoring Sinnott Blacktop LLC. . . . . . . . . . . . . . . . . . . . . . . (218) 341-7799 staciesinnott@sinnottblacktop.com Asphalt Paving/Repairs Skinner Waste Solutions. . . . . . . . . . . . . . . . . . . . . (904) 683-6755 russell@skinnerwastesolutions.com Waste/Recycling | Waste Removal SOFITCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 521-8775 Melody@so-fitco.com Exercise Equipment

supplier partner directory Softwash Services . . . . . . . . . . . . . . . . . . . . . . . . . (407) 221-3011 JackieC@softwashsystems.com Maintenance Supplies | Chemicals/Supplies/Cleaning | Roof & Exterior Cleaning Southeast Floors, LLC. . . . . . . . . . . . . . . . . . . . . . . (407) 888-8008 Joel@sefloors.com Carpet Sales | Floor Covering Southeastern Laundry Equipment. . . . . . . . . . . . . . (407) 402-1571 peter@selaundry.com Coin Operated Laundry Equipment Southern Aquatic Management, Inc.. . . . . . . . . . . . (407) 416-3482 a.church@southernaquaticmgmt.com Lake Maintenance Southern Management Systems, Inc.. . . . . . . . . . . (407) 895-7100 marilyn@sms-collects.com Credit/Collection Information Spherexx.comÂŽ. . . . . . . . . . . . . . . . . . . . . . . . . . . (918) 491-7500 bwilson@spherexx.com Advertising/Marketing | Public Relations | Roommate Matching | Internet Services & Design | Market Survey/ Online Spies Pool, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 847-2771 todd@spiespool.com Swimming Pool Repairs & Renovations | Chemicals/Supplies/ Cleaning Stealth Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . (407) 697-2348 tmiller@stealthmonitoring.com Cameras/CCTV | Security Systems/Service, Installation & Monitoring Straight Line Fence & Outdoor, LLC. . . . . . . . . . . . . (386) 873-7661 mark@straightlinefencefl.com Fencing Stratus Construction & Roofing. . . . . . . . . . . . . . . . (407) 625-5866 skramer@stratusroofing.com, office@stratusroofing.com, tlobo@stratusroofing.com Roofing Contractors/Consultants | Construction Stronghold Adjusting. . . . . . . . . . . . . . . . . . . . . . . . (321) 372-9779 kevan@strongholdadjusting.com Legal | Fire Restoration | Construction Consultant | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Restoration-Fire,Water & Wind-Insurance Sunbrite Outdoor Furniture. . . . . . . . . . . . . . . . . . . (407) 294-9041 will@sunbritefurniture.com Outdoor/Indoor Furniture | Awnings | Pool and Patio Furniture | Outdoor/Indoor Furniture/Refinishing Sunburst Trees & Lawncare, Inc.. . . . . . . . . . . . . . . (407) 767-0077 allison@sunbursttrees.com Landscaping/Lawn Maintenance | Plants/Planting Supplies | Sprinkler Systems (irrigation) | Mulch | Fountains/Sales & Service | Tree Services | Irrigation Repairs/Parts Surface-Tech, LLC . . . . . . . . . . . . . . . . . . . . . . . . . (727) 522-0282 surfacetechllc@gmail.com Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Carpentry & Refurbishing | Counter Repairs & Refinishing SweetWater Restoration, Inc. . . . . . . . . . . . . . . . . . (904) 880-1919 benb@swrestore.com Restoration-Fire,Water & Wind-Insurance | Construction | General Contractors | Fire Restoration | Mold Inspection Services Swet Construction Group . . . . . . . . . . . . . . . . . . . . (321) 594-5569 frank@swetconstructiongroup.com General Contractors | Interior Design | Rehab | Mold/ Asbestos/Lead Remediation/Restoration & Consulting Switch Electric LLC. . . . . . . . . . . . . . . . . . . . . . . . . (800) 929-5035 nava@switchelectric.net Electrical Supplies/Services Systems Group, Inc. (The). . . . . . . . . . . . . . . . . . . . (407) 532-6021 brittanysharr@systemsgrp.com Fire Alarm Certification & Consulting | Security Systems/ Service, Installation & Monitoring | Fire Alarm Installation, Monitoring & Service | Fire Extinguishers | Security Services/ On-Site Terminix Commercial . . . . . . . . . . . . . . . . . . . . . . . (407) 287-5302 dpenney@terminix.com Exterminators | Bed Bug Detection | Animal/Wildlife Removal Termite Lawn and Pest, Inc. . . . . . . . . . . . . . . . . . . (407) 447-7378 info@termitelawnandpest.com Animal/Wildlife Removal | Exterminators | Lawn/Shrub Spraying | Bed Bug Detection

TextBox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (850) 205-1111 brian@textbox.cc Voice Mail/Messaging | Telecommunications & Entertainment Services The Lake Doctors, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 327-1080 julian.stern@lakedoctors.com Lake Maintenance | Fountains/Sales & Service The Pool Specialist. . . . . . . . . . . . . . . . . . . . . . . . . (407) 432-8664 zain@thepoolspecialist.com Swimming Pool Repairs & Renovations | Spa & Pool Heaters | Asphalt Paving/Repairs The Sherwin Williams Company. . . . . . . . . . . . . . . (407) 650-5091 ryan.w.davidson@sherwin.com Paints & Supplies THS National, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . (919) 741-6229 wfisher@thsnational.com General Contractors Top Cat Tom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 209-9670 topcattom02@gmail.com Concrete Coatings/Pool Decks/Entries Total Green Cleaning Inc. . . . . . . . . . . . . . . . . . . . . (407) 413-5561 totalgreen12@yahoo.com Pressure Washing/Ext. Building Cleaning | Cleaning Services | Carpet Cleaning Services | Turn-Key Trane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (954) 654-9596 david.downs@irco.com Heating & Air Conditioning Supplies/Parts United State Gypsum (USG). . . . . . . . . . . . . . . . . . . (407) 618-6884 gpowell@usg.com Construction United Water Restoration Group . . . . . . . . . . . . . . . (407) 235-0577 dotb@unitedwaterrestoration.com Water Restoration | Fire Restoration | Mold/Asbestos/Lead Remediation/Restoration & Consulting Universal Contracting. . . . . . . . . . . . . . . . . . . . . . . (407) 701-2653 virginia@universalgc.com Construction | Construction Consultant Universal Contracting of Florida . . . . . . . . . . . . . . . (407) 720-7360 sgreen@ucmsteam.com Construction Universal Contracting Services, Inc. . . . . . . . . . . . . (813) 966-1508 Office@UCSmultifamily.com Painting | General Contractors | Carpentry & Refurbishing | Remodeling | Siding/Installation US Heating and Air Conditioning, Inc. . . . . . . . . . . . (407) 774-9850 natasha@callushac.com, steven@callushac.com Plumbing Parts/Supplies/Services | Air Conditioning | Air Quality Service/Indoor | Air Conditioning Filter/ Filter Materials | Maintenance Repairs | Spa & Pool Heaters | Electrical Supplies/Services | Heating & Air Conditioning Supplies/Parts | Remodeling US Lawns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 319-9044 hannah.subh@uslawns.net Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Irrigation Repairs/Parts | Sprinkler Systems (irrigation) | Tree Services | Plants/Planting Supplies Valet Living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (877) 574-2587 Briana.Sellers@valetliving.com Waste/Recycling/Specialty/Consulting Valet Works Construction . . . . . . . . . . . . . . . . . . . . (404) 900-8517 info@valetworks.com Construction | Remodeling | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants | Water Restoration Vermana. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 601-3943 amesa@vermana.com Swimming Pool Repairs & Renovations | Fountains/Sales & Service Vital Signs of Orlando. . . . . . . . . . . . . . . . . . . . . . . (407) 2970680 dave@vitalsignsorlando.com Signs | Signs/Flags/Banners Washco Laundry Equipment, Inc. . . . . . . . . . . . . . . (800) 342-9683 triddling@washco.com Coin Operated Laundry Equipment Waste Connections of Florida. . . . . . . . . . . . . . . . . (407) 619-2123 payable.orlando@progressivewaste.com, mike.stutts@wasteconnections.com Waste/Recycling/Specialty/Consulting | Waste Removal

Waste Helper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 990-3943 Wastehelper@gmail.com Waste Removal | Waste/Recycling | Waste Removal/ Consulting | Waste/Recycling/Specialty/Consulting | Bulk Waste Removal Waste Management. . . . . . . . . . . . . . . . . . . . . . . . (321) 684-9670 jmart119@wm.com Waste/Recycling | Waste/Recycling/Specialty/Consulting | Waste Removal | Bulk Waste Removal | Waste Removal/ Consulting | Compactor Rentals Waste Pro of Florida. . . . . . . . . . . . . . . . . . . . . . . . (321) 377-5391 rbelanger@wasteprousa.com Waste Removal | Waste/Recycling | Waste Removal/ Consulting | Waste/Recycling/Specialty/Consulting Watermark Restoration. . . . . . . . . . . . . . . . . . . . . . (404) 550-1902 blangley@watermark.us.com, ltidmore@watermark.us.com Roofing Contractors/Consultants | Fire Restoration | Waterproofing | General Contractors | Siding/Installation | Remodeling | Pressure Washing/Ext. Building Cleaning | Water Restoration | Construction Wayne Automatic Fire Sprinkler, Inc.. . . . . . . . . . . . (321) 332-4599 ldmiles@waynefire.com Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Backflow Testing & Repair | Fire Extinguishers | Testing Backflow Devices | Security Systems/Service, Installation & Monitoring | Fire Alarm Installation, Monitoring & Service WellKept from Premium Trash Services. . . . . . . . . . (855) 937-4587 CourtneyGavin@wellkept.com Waste/Recycling/Specialty/Consulting | Waste Removal | Waste Removal/Consulting WellTech Pest Solutions . . . . . . . . . . . . . . . . . . . . . (727) 734-7726 info@welltechpest.com Exterminators | Bed Bug Detection Wilmar Industries, Inc. . . . . . . . . . . . . . . (954) 922-7100 x185099 wade.cassell@wilmar.com Appliances | Hardware | Air Conditioning Filter/ Filter Materials | Paints & Supplies | Maintenance Supplies | Janitorial Supplies | Fire Extinguishers | Electrical Supplies/ Services | Counter Repairs & Refinishing | Chemicals/ Supplies/Cleaning | Air Conditioning | Light Bulbs/Light Fixtures | Locksmith/Lock Supplies | Maintenance Repairs | Painting | Plumbing Parts/Supplies/Services | Heating & Air Conditioning Supplies/Parts Windsor Redevelopment Corp. . . . . . . . . . . . . . . . . (813) 854-3800 ap@windsorredevelopment.com General Contractors | Roofing Contractors/Consultants | Internet Services & Design | Construction Consultant World Advertising of Florida . . . . . . . . . . . . . . . . . . (813) 760-7529 worldad@msn.com Printing/Typesetting/Graphic Arts | Signs/Flags/Banners | Advertising/Marketing Xtreme Mats LLC . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 392-0960 natalie@xtrememats.com Cabinet/Kitchen/Bath | Waterproofing | Leak Detection Yardi Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 921-8526 Alan.adams@yardi.com Computer Software/Hardware | Residential Products/Services | Resident Surveys | Pre-Employment/Resident Screening Yellowstone Landscape. . . . . . . . . . . . . . . . . . . . . . (407) 446-6010 sjohnson@yellowstonelandscape.com Landscaping/Lawn Maintenance/Consulting | Landscaping/ Lawn Maintenance York Factory Direct - Johnson Controls. . . . . . . . . . (407) 462-1874 kenneth.north@jci.com Air Conditioning | Air Conditioning Filter/ Filter Materials | Maintenance Repairs | Air Quality Service/Indoor | Heating & Air Conditioning Supplies/Parts Zeeâ€™s Roofing and Construction, Inc.. . . . . . . . . . . . (407) 875-2225 mike@zeesroofingandconstruction.com General Contractors Zillow Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (206) 757-4830 rentalsevents@zillowgroup.com Advertising/Marketing Zoom Drain. . . . . . . . . . . . . . . . . . . . . . . . . . . . (352) 805-4775 x0 susan.w@zoomdrain.com Plumbing Parts/Supplies/Services | Sewer/Septic | Water/ Sewer Sub-metering | Maintenance Repairs

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