Issuu

OCTOBER/NOVEMBER/DECEMBER 2019

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

Welcome to a New Standard of Living. Valet Waste is now Valet Living. But we’re also a lot more. We pioneered and perfected the doorstep collection amenity. But we’re also setting the standard in turn services, maintenance support and pet solutions. If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living: Valet Living.

Valet Living Doorstep

Valet Living Turns

Valet Living Maintenance

Valet Living Pet

Valet Living Doorstep is the standard-setting doorstep collection amenity that adds value and convenience to every multifamily property. We get the job done better than anyone in the business, allowing property owners to contribute to their bottom lines while adding an invaluable, time-saving amenity for residents and on-site staff. Plus, we are the only partner to guarantee both a property manager orientation and an on-site event that educates your residents about how to make the most of the amenity – so your teams don’t have to.

With Valet Living Turns, you can rest assured your apartment homes will be pristinely restored and ready for incoming residents - without the stress of coordinating everything on your own. Drawing from our expansive network of premium contractors, our turn service is always quick and consistent, offering dependable support in every season. And with our team handling every aspect of the job, yours can stay focused on the pressing demands of property management so your time and resources are spent where they have the greatest impact: improving resident satisfaction and retention.

Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep. We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.

Valet Living Pet is the partner for setting the standard in community-building. Our quality products and amenities are tailored to resident needs and those of their loved ones, ultimately contributing to higher resident satisfaction rates and cleaner common areas.

The Key www.aago.org

www.ValetLiving.com | 877-574-2587

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Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288

The KEY is published quarterly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

OCTOBER/NOVEMBER/DECEMBER 2019 Volume 45, No. 4 6 AAGO New Members 7 Maximize Your AAGO Experience 8 AAGO Premier Partners Education: 11 AAGO Education Calendar/Schedule 12 CAPS Express 14 AAGO Class Descriptions 17 APASS! 18 Closing With Confidence 20 Instructor Spotlight 21 Congratulations events: 22 AAGO Events Calendar/Schedule 23 AAGO’s Golden Key Awards! 24 And So It Was...AAGO’s Business Exchange 27 And So It Was...Owners & Officers Luncheon 30 AAGO’s 2019 Volunteers Of The Year! 31 AAGO’s Lease-A•BOO-Looza! 33 AAGO’s Thanks For Giving Luncheon! foundation: 34 Inspiration From The Shadows 36 AAGO’s Casino Night! advocacy: 37 AAGO Advocacy At Work legal: 39 Closing The Loophole On Unauthorized Pets 40 A Few Recent Verdicts For Landlords To Consider market trends: 41 Connect With NAA 42 Market Beat 43 6 Ways To Utilize Pinterest To Drive More Leads To YourProperty Yellow Pages: 44 AAGO’s Supplier Partner Directory save-the-date: 50 AAGO Maintenance Appreciation Night

(703) 518-6141

www.aago.org

(407) 960-2910

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO Officers and Directors 2019 OFFICERS

Association Staff Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

PRESIDENT Lee Rogers, CAM JMG Realty, Inc.

treasurer Debby Gentry Concord Management

Vice President Rachelle Hundley ARM, HCCP, CPO, CAPS Royal American Management

Desiree Starr, CAPS, NAAEI Faculty Senior VP, Program Development

Monica Ramsey, Vice President, Member Relations

Secretary Kathy Hensley, CPM Greystar

ASSOCIATE VICE PRESIDENT Amanda Lynch Real Floors

Immediate PAST PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty Collier Companies

Cynthia Cruz Events Manager

DIRECTORS

Trinity Kutschinski Public Affairs Manager Alex Mauro Ross CAS Info Tycoon

Beverly Duda Highmark Residential

Christin Tenpenny CAPS ContraVest

Erika Johnson CAM, CAPS PRG Real Estate

Gregg Girard CAM, CAPS Greystar

Jeffrey Bey Office Coordinator

Heather Alzate CAM, CAPS, CPO Sawgrass Apartments

Julia Comings CAPS Hawthorne

Leslie Moubray ARM, CPM Candidate Bell Partners, Inc.

Melissa Dugas CAM, CAPS Royal American Management

Michelle Brice Lincoln Property Company

Lee Steinhauer Government Affairs & General Counsel

Dominica Hurst Bookkeeper Pete Mann National Credit Systems, Inc.

Renae Gates HCCP Dalcor Companies

The Key www.aago.org

Sherrie Ngo CAPS NRP

Steve Hall H & F Construction Services, LLC

Officers and Directors Nominated for 2020 The Nominating Committee for the Apartment Association of Greater Orlando (AAGO) has selected the following slate of Officers and Directors for 2020. The Officers’ and Directors’ elections will be ratified by AAGO members at the Thanks for Giving Luncheon in November, and they will be installed in January 2020.

Officers President . . . . . . . . . . . . . . . . . . . . . . Lee Rogers, CPM Candidate . . . . . . . . . . . . . . . . . . Vice President. . . . . . . . . . . . . . . . . . Rachelle Hundley, ARM, HCCP, CPO, CAPS. . . . . . . Treasurer . . . . . . . . . . . . . . . . . . . . . . Debbie Gentry, CAPS, HCCP . . . . . . . . . . . . . . . . . . Secretary . . . . . . . . . . . . . . . . . . . . . . Kathy Hensley, CPM. . . . . . . . . . . . . . . . . . . . . . . . . Associates Vice President. . . . . . . . . Alex Mauro Ross, CAS. . . . . . . . . . . . . . . . . . . . . . . Immediate Past President . . . . . . . . Ricardo Alicea, CPM, CAPS, NAAEI Faculty . . . . . .

JMG Realty Royal American Management Concord Management Greystar InfoTycoon Collier Companies

Directors (Alphabetized) Management. . . . . . . . . . . . . . . . . . . Heather Alzate, CAM, CAPS . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Michele Brice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Beverly Duda, NALP, ARM. . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Melissa Dugas, CAPS. . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Jennifer Eid, CAPS . . . . . . . . . . . . . . . . . . . . . . . . . . Associate . . . . . . . . . . . . . . . . . . . . . . Justin Frost, CAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . Management . . . . . . . . . . . . . . . . . . Renae Gates, HCCP . . . . . . . . . . . . . . . . . . . . . . . . . Management . . . . . . . . . . . . . . . . . . Gregg Girard, CAPS . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Doris Granger, CPM, CAPS, CAMT . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Tracy Lesse, CAPS, CAM . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Wendy Manning . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . . Leslie Moubray, ARM, CPM Candidate. . . . . . . . . . Associate . . . . . . . . . . . . . . . . . . . . . . Carina Pfeiffer, CAS . . . . . . . . . . . . . . . . . . . . . . . . . Associate . . . . . . . . . . . . . . . . . . . . . . Tami Swanson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Associate . . . . . . . . . . . . . . . . . . . . . . Maurice Williams. . . . . . . . . . . . . . . . . . . . . . . . . . .

PRG Real Estate Lincoln Property Company Highmark Residential Royal American Management First Communities Affinity Waste Solutions Dalcor Companies Greystar Carroll Management Matrix Residential ContraVest Bell Partners 407apartments Massey Services OnCall Parking Manager

Nominating Committee Chair: Ricardo Alicea. . . . . . . . . . . AAGO Immediate Past President. . . . . . . . . . . . . . Bonnie Smetzer . . . . . . . . . FAA President. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lynn McDaniel . . . . . . . . . . Committee Member. . . . . . . . . . . . . . . . . . . . . . . . Amanda Lynch . . . . . . . . . . AAGO Associates Vice President . . . . . . . . . . . . . .

Collier Companies JMG Realty, Inc. MAA RealFloors

Many thanks to our 2019 Nominating Committee, Chaired by Ricardo Alicea, for the thoughtful and professional manner in which you handled the important task of selecting and proposing the association’s leadership.

OCTOBER/NOVEMBER/DECEMBER 2019

Welcome To All Our New Members

New Community & Management Company Members

Ascend Waterleigh 10091 Tuller Loop • Winter Garden, FL 34787 354 Units Ashton Point 6305 Williamson Boulevard • Port Orange, FL 32128 268 Units Atrium Management 3256 West Lake Mary Boulevard • Lake Mary, FL 32746 1450 Units Avalon Reserve 14451 Avalon Reserve Boulevard • Orlando, FL 32828 300 Units Bahama Bay Apartment Homes 2601 Bimini Bay Crest • Kissimmee, FL 34747 156 Units Bainbridge Lake Shadow 2200 Flagler Promenade Way • Maitland, FL 32751 300 Units Banyan Cove 250 W. International Speedway Boulevard • Deland, FL 32724 100 Units Bella Lago Apartments 4405 S. Texas Avenue • Orlando, FL 32839 156 Units Buena Vista Place 8825 Buena Place • Windermere, FL 34786 340 Units Buena Vista Point 11856 Reedy Creek Drive • Orlando, FL 32836 324 Units Camellia Pointe 6400 Camellia Garden Drive • Orlando, FL 32822 169 Units Champions Vue Apartments 101 Champions Vue • Davenport, FL 33897 326 Units

Concord Court At Creative Village 680 Concord Street • Orlando, FL 32801 116 Units Hickory Glen 833 Dori Court • St. Cloud, FL 34772 34 Units Hidden Creek Villas 2001 Rivertree Circle • Orlando, FL 32839 304 Units Icon One Daytona 1820 Legends Lane • Daytona Beach, FL 32114 282 Units Kestra Apartments 10387 Vista Oaks Court • Orlando, FL 32836 280 Units Los Altos 3775 Los Altos Loop • Kissimmee, FL 34746 100 Units Messina By The Lake Llc 431 Luna Bella Lane • New Smyrna Beach , FL 32168 264 Units Messina Luxury Apartments 431 Luna Bella Land #103 • New Smyrna Beach, FL 32168 84 Units Metro Place I & Ii 907 South Kirkman Road • Orlando, FL 32811 536 Units Oak Glen Apartments 2018 Mercy Drive • Orlando, FL 32808 88 Units Oasis At Crosstown 200 South Goldenrod Road • Orlando, FL 32807 343 Units

Pointe Vista 5455 Pointe Vista Circle • Orlando, FL 32839 388 Units San Mateo Crossing 1115 Pacifica Drive • Kissimmee, FL 34744 352 Units Sand Lake Pointe 7517 Sand Lake Pointe Loop • Orlando, FL 32809 312 Units Spring Harbor 2500 Spring Harbor Circle • Mount Dora, FL 32757 248 Springs At Port Orange 5410 South Williamson Boulevard • Port Orange, FL 32128 292 Units The Addison At Clermont 1700 Hooks Street • Clermont, FL 34711 230 Units The Bentley At Maitland 6750 Woodlake Drive • Orlando, FL 32810 324 Units The Morgan Orlando 6331 Corporate Centre Boulevard • Orlando, FL 32822 280 Units The Isle Apartments 5224 Long Road • Orlando, FL 32808 208 Units Timber Sound 4963 Raleigh Street • Orlando, FL 32811 240 Units Waterford Pointe 12900 Waterford Wood Circle • Orlando, FL 32828 240 Units West Pointe Villas 1201 West Pointe Villas Boulevard • Winter Garden, FL 34787 288 Units

New Associate Members

Reaonix, Inc. Advanced Construction Fetch Package Delivery 3015 Trot Street • Orlando, FL 32810 606 South Pine Street • New Smyrna Beach, FL 32169 3316 Town Avenue • New Port Richey, FL 34655 Access Control Systems|Camaras/CCTV|Electrical Supplies/ General Contractors Package Delivery Services|Fire Alram/Monitoring Service|Security Systems/ Advanced Roofing, Inc OSGS Security, LLC Service/Installation/Monitoring 200 Northstar Court • Sanford, FL 32771 5401 South Kirkman Road • Orlando, FL 32819 Resource Pavement Group Commercial Roofing|Emergency Repairs|Lighting Armed Security|Firewatch|Vehical Patrol|Unarmed Security PO Box 9105 • Tampa, FL 33674 Protection|Preventative Maintenace| Solar Energy OnSight Industries, LLC Ashalt Paving/Repairs 900 Central Park Drive • Sanford, FL 32771 Apartment Postcards, Inc. Advertising|Playground/Shade & Park Equipment|Pool & Patio Silbar Security Of Central Florida 6965 Piazza Grande Avenue • Orlando, FL 32835 Furniture|Signs/Flags/Banners 1400 Jordan Avenue • Orlando, FL 32809 Advertising/Marketing| Promotional Products/Events Armed Security|Firewatch|Secuirty Services/On-site|Unarmed Opiniion, Inc. BluSky Restoration Contractors Sercurity|Vehicle Patrol Services 387 S 520 West, Suite 100 • Lindon, UT 84042 4642 Eagle Falls Place • Tampa, FL 33619 Reputation Management ToriTom Services, Inc. Commercial Re-roofing|General Contractors|Mold/Asbestos/ 637 Bayshore Road • Nokomis, FL 34275 Lead Remediation/Restoration & Consulting Orion Waste Solutions Asphalt Paving/Repairs|Concrete Replacment/Concrete 450 Enterprise Street • Ocoee, FL 34761 Caldwell and Gregory Repair|Curb Repair/Painting|Parking Lot Maintenace|Sidewalk Compactor Rentals|Waste Removal| Waste Removal 129 Broadstreet Road • Manakin-Sabot, VA 23103 Repairs/Grinding Consulting|Waste/Recycling Coin Operated Laundry Equipment VIP Promotional Products, LLC ProGreen Services Checkpoint ID, Inc. 1610 Congress Parkway South • Athens, TN 37303 680 Devonshire Boulevard • Orlando, FL 32811 4100 Midway Road • Carrollton, TX 75007 Customized Floor Matts Landscaping/Lawn Maintenace/Consulting Resident Screening XRC, LLC dba Xtreme Roofing & Construction Quality First Builders Property Restoration Elite Flooring & Design, Inc. 4019 West 1st Street • Sanford, FL 32771 4500 36th Street • Orlando, FL 32811 5142 Joanne Kearney Boulevard • Tampa, FL 33619 Construction|General Contractors|Maintenace Repairs|Roofing/ Construction|Fire Restoration|Mold/Asbestos/Lead Carpet Sales|Flooring Supplies/Flooring Adhesives Contractors/Consultants Remediation/Restoration & Consulting FJD Power Washing, LLC 3111 Pine Oak Trail • Sanford, FL 32773 Gutter Cleaning|Power Washing|Roof & Exterior Cleaning| Window Cleaning

AAGO’S MISSION STATEMENT The Source of advocacy, education, and networking opportunities for the apartment industry in central Florida.

MAXIMIZE YOUR AAGO MEMBER EXPERIENCE Whether you are an AAGO veteran member or new to the crew, here are some resources that will help you make the most of your member experience.

I. GET STARTED LOGIN and complete your member profile. Gain ACCESS to members-only resources such as the member directory, pre-event registration access, and more! SIGN-UP for new member orientation.

II. BECOME CONNECTED CONNECT with other members and explore our upcoming event schedule. FIND educational offerings that will help you take your career to the next level. STAY INFORMED on the latest legislative issues affecting the association and build your advocacy muscles with our advocacy resource library.

IIII. STAY INVOLVED VOLUNTEER with one of our committees or councils. https://www.aago.org/volunteeropportunities HELP advance our industry by supporting initiatives EXPLORE our career center and take advantage of unique industry specific listing opportunities.

AAGO

A PA R T M E N T A S S O C I AT I O N O F G R E AT E R O R L A N D O est. 1972

Thank you to our 2019 Premier Partners!

Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.” Regional Manager – Orlando

KEEPING CUSTOMERS FOR LIFE! ĊǉƁ-ƁƁĊ-ŀîăǉ • CALLUSHAC.COM

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Providing HVAC, Plumbing and Electrical services that deliver comfort to residents and savings to your bottom line

Over Apartment Communities Throughout Central Florida ă STAR SERVICE

"Trustworthy and prompt. Diagnosed my issue very quickly and didn’t overcharge.

Preferred Mechanical Contractor :

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Apartment Association of Greater Orlando Central Florida Realty Investors 8LI 3EXMSRƶW PEVKIWX 5VSTIVX] 2EREKIQIRX ǻVQW Real Estate Investors, Entities, Entrepreneurs and REITs of all sizes Businesses, property managers, landlords and homeowners

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The Key www.aago.org CENTRAL FLORIDA’S MOST TRUSTED CONTRACTOR

AAGO education EDUCATION CALENDAR EDUCATION CALENDAR

EDUCATION CALENDAR Education Calendar 4th quarter 2019

O C T O B E R N O V E M B E R d e c e m B E R

CAMT Plumbing

11 LEAP-Module 4 22 Selling Without Concessions 23 Fair Housing & Beyond 29 CAMT-HVAC 12

Marketing to the Spanish Speaking Customer

13 CAMT-Appliance Repair 14 EPA 22 LEAP-Module 5 27 CAMT-HVAC Day 2 06

Landlord/Tenant Law

12 LEAP-Module 6 13 Customer Centric Selling 19-20

CPO-Certified Pool Operator OCTOBER/NOVEMBER/DECEMBER 2019

Commercial Pool & Patio Furniture Site Amenities Playgrounds Dog Parks Shade Structures ~ Erin Toung,

The Key www.aago.org

(888) 642-2226 sales@ettf orida.com www.ettf orida.com

AAGO education Earn your Earn CAPS! Earnyour your CAPS! CAPS! Earn your CAPS!

Complete thethe CAPS designation in just 4 days! Complete CAPS designation in just 4 days! Complete the CAPS designation inFebruary just 4 days! Thursday, February 20, 2020 through Sunday, 23, Thursday, February 20, 2020 through Sunday, 23,2020 2020 Complete the CAPS designation in just February 4February days! 23, Thursday, February 20, 2020 through Sunday, 2020 Thursday, February 20, 2020 through Sunday, February 23, 2020

CAPS Express be instructed by Jackiw Alex Jackiw CPM and C3P. CAPS Express will will be instructed by Alex CAPS, CAPS, CPM and C3P. Alex Jackiw Express will be instructed by of Alex Jackiw CAPS, CPMServices. and C3P. AlexCAPS Jackiw is the Chief Operating Officer Hayes Gibson Property She is the Chief Operating Officer of Hayes Gibson Property Services. She was the CAPS Express beChief instructed by Officer Alex Jackiw CPM andProfessor C3P. Alex Jackiw isChairman the Operating of Hayes Property Services. was the 2013will of the Board for NAA. SheCAPS, isGibson an Assistant at She Ball 2013 Chairman of the Board for NAA. She is an Assistant Professor at Ball State Alex Jackiw isUniversity the Chief Operating Officer of Hayes Gibson Services. She was the 2013 Chairman of the Board for NAA.Management She isProperty an Assistant Professor at Ball State in the Residential Property program. Alex is also a was the 2013 University Chairman of Board for NAA. She isManagement an Assistant Professor Ball University in the Residential Property Management program. Alex Alex isat also licensed State in the the Residential Property program. is a also a licensed real estate broker and holds the Certified Property Manager (CPM®) and State University in broker the Residential Property Management program. Alex is also a CAPS® licensed real estate broker and holds theaCertified Property Manager (CPM®) and real estate and holds the Certified Property Manager (CPM®) and CAPS® designations. She has Master’s Degree in Education. licensed real estate broker and holds the Certified Property Manager (CPM®) and CAPS® designations. She has a Master’s Degree in Education. designations. She has a Master’s Degree in Education. CAPS® designations. She has a Master’s Degree in Education.

Tuition members is Tuition forfor isonly only$1,499! $1,499! Tuition formembers members is only $1,499! APASS Subscribers pay only $1,349! Tuition for members is only $1,499! APASS Subscribers pay pay only APASS Subscribers only$1,349! $1,349! APASS Subscribers pay only $1,349!

The Certified Apartment Portfolio Supervisor (CAPS) designation wasdeveloped developed for for Regional/District Regional/ The Certified Apartment Portfolio Supervisor (CAPS) designation was The Certified Apartment Portfolio Supervisor (CAPS) designation wasMarketing developedDirectors, for Regional/ District Managers, Maintenance Directors, Mid-Upper Level Management, and Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those The Certified Apartment Portfolio (CAPS) designation was developed for Regional/ District Managers, Maintenance Directors, Mid-Upper Levelrequirement Management, Marketing Directors, those aspiring to move to thatSupervisor level. Industry experience is either CAM®, ARM®, and RAM® aspiring to move tomove that level. Industry experience requirement is either ARM®,ARM®, RAM®with 2 years District Managers, Mid-Upper Level Management, Directors, and those toDirectors, that level. Industry experience is CAM®, either CAM®, with 2aspiring yearsMaintenance ofto apartment management experience OR a requirement Property Marketing Supervisor with 2 years of RAM® multiapartment management experience OR a Property Supervisor with 2 years of multi-site experience. thoseof aspiring to move to that level. Industry experience requirement is either CAM®, ARM®, RAM® with 2 years of apartment management experience OR a Property Supervisor with 2 years of multisite experience. with 2 years of apartment management experience OR a Property site experience. site experience. You’ll Learn About:

Supervisor with 2 years of multi-

Youll Learn About: • Operational and financial analysis inspections • Achieving ethical excellence Youll Learn About:  Achieving ethical excellence • Propertydevelopment development feasibility Youll• Understanding Learn About: the management agreement • Property feasibilityanalysis analysis  Achieving ethical •• Property development Understanding theexcellence management agreement and Investment strategies, feasibility including analysis renovation, andcreating an owner’s report  Achieving ethicalan excellence  Understanding the management agreement and • Property development feasibility analysis • Investment strategies, including renovation, • Investment strategies, including renovation, creating owner’s report disposition, and refinancing  Understanding the management agreement and creating an owner’s report • Investment strategies, including renovation, disposition, and refinancing  Stakeholder relations with residents, •disposition, Key contentand for refinancing the owner/company due • Stakeholder relations with creating an owner’s relations report  Stakeholder with residents, disposition, and refinancing • Key content for the owner/company due communities, and municipalities diligence report residents,communities, and municipalities content for the owner/company due  Stakeholder relations withmunicipalities residents, and • Key • Key content for the owner/company due report  communities, Mortgage financing • diligence Talent development and management communities, and municipalities  Mortgage financing diligence report • Talent development and management diligence report • Mortgage financing  Overseeing the budget process across a portfolio throughout the employee cycle  Mortgage financing  Overseeing the budget process across a portfolio • Talent and management throughout the employee cycle sales or Measuring portfolio performance and property • development Managing staff during property • Talent development and management • Overseeing the budget process across aproperty throughout  Overseeing the budget process across a and portfolio  Measuring portfolio performance the employee cycle • purchase Managing staff during property sales or valuation throughout the issues, employee cycleoroccupancy, portfolio  Measuring portfolio performance and property • Managing staff during property sales  valuation Investigating and troubleshooting an • purchase Contemporary including valuation  Investigating andproperty troubleshooting an • Contemporary issues, including occupancy, underperforming emotionalstaff support animals, hoarding, • Managing during property sales or • Measuring portfolio performance and property purchase  Investigating and troubleshooting an underperforming property • Contemporary issues, including occupancy, emotional support animals, hoarding,  Property acquisition and due diligence criminal background checks, RUBS, purchase valuation underperforming property Propertyanalysis acquisition due diligence emotional support animals, hoarding, criminal background checks, RUBS,  Market and and property inspections cybersecurity, and music licensing  Property acquisition and dueproperty diligence  Market analysis and inspections background checks, RUBS, cybersecurity, and music licensing Operational and financial analysis • Contemporary issues, including occupancy, • Investigating and troubleshooting aninspections criminal  Market analysis andand property inspections  Operational financial analysis inspections cybersecurity, and music licensing emotional support animals, hoarding, criminal underperforming property  Operational and financial analysis inspections background checks, RUBS, cybersecurity, and Sponsored by: • Property acquisition and due diligence Sponsored by: music licensing • Marketby: analysis and property inspections Sponsored

Sponsored by: & To register or for more information please visit www.aago.org To register or for more information please visit www.aago.org OCTOBER/NOVEMBER/DECEMBER 2019 To register or for more information please visit www.aago.org To register or for more information please visit www.aago.org

AAGO education

2019 Class Descriptions SALES/LEASING/MARKETING TRACKS The Sales/Leasing and Marketing tracks are designed to give you the skills you need to communicate the benefits of your product and service and to respond to a potential customer’s buying signals. Virtually everything within the world can be marketed and these skills are useful in both apartment marketing and marketing by the supplier to the apartment communities. SELLING WITHOUT CONCESSIONS Your prospects are expecting a discount on rent. When they call, it is the first thing they ask. Everybody in the market is starting to offer one month free! In this seminar, you will learn tactics and techniques that will have them forgetting all about a discount and start asking about your amenities. Stop apologizing for your rent! Sell value, not specials! Time: 9: 00 am -12:00 pm Cost: $79 Member $99 Non Member FREE for APASS! CEC: 3 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Desiree Starr, Senior Vice President Program Development, AAGO CUSTOMER CENTRIC SELLING Are you truly focused on your customer? Learn what it your customer really wants and how to deliver it! Course topics include: • 3 Case Studies of companies focused on Customer Centric Selling • How to focus on EACH customer • Understanding how hiring a team focused on Customer Centric Selling is critical • The top 5 things YOUR customer really wants

The Key www.aago.org

Time: 9: 00 am -12:00 pm Cost: $79 Member $99 Non Member FREE for APASS! CEC: 3 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Desiree Starr, Senior Vice President Program Development, AAGO MARKETING TO THE SPANISH SPEAKING CUSTOMER Together, we will erase the language barrier and learn how to effectively tap into the largest growing population segment in central Florida. Join us while we engage in a full throttle seminar guaranteed to leave you with numerous options for marketing your future resident’s homes. Find out how YOU can increase occupancies and capture your share of this fast growing segment of our population! Time: 9: 00 am -12:00 pm Cost: $79 Member $99 Non Member FREE for APASS! CEC: 3 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructors: Desiree Starr, Senior Vice President Program Development, AAGO; Monica Ramsey, Vice President of Member Relations, AAGO and Ricardo Alicea, Vice President of Operations, Collier Companies

CERTIFICATION PROGRAMS The Apartment Association of Greater Orlando is proud to offer several nationally recognized certification programs to its members. These programs are taught by certified instructors and testing is done on site.

AAGO education CERTIFIED POOL OPERATOR, CPO Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification. This is a 2-day course which includes the certification exam. Time: 8:00 am - 5:00 pm each day Cost: $299 Member $399 Non Member $279 for APASS CEC: 12 Audience: Maintenance, Suppliers Your Instructor: Vann Flippen, Corporate Trainer, Chadwell Supply EPA REFRIGERANT HANDLING CERTIFICATION The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course. Through the ESCO Institute, AAGO is able to offer this Universal Certification. Time: 8:30 am - 5:00 pm each day Cost: $149 Member $199 Non Member $135 APASS CEC: 6 Audience: Maintenance, Suppliers Your Instructor: Vann Flippen, Corporate Trainer, Chadwell Supply NATIONAL APARTMENT ASSOCIATION DESIGNATION PROGRAMS The multi-family housing industry is growing. Competition is fierce and multi-family housing professionals face more challenges than ever before. You can’t afford to overlook the benefits of an industry designation. Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professionals. Each course and program has been carefully crafted and tailored to meet the ever-changing needs of today’s multi-family housing professional.

Enhance your professional growth in the apartment industry by earning your Certificate for Apartment Maintenance Technicians (CAMT) a program that can take your career to the next level. CAMT training helps you to preserve the value of your apartment community and increase resident retention. CAMT is the only Apartment Maintenance program to be nationally accredited by the American National Standards Institute (ANSI).

Non-Technical Online Courses: • Inside the Apartment Business and People, Projects and Profits Technical Courses: • Interior and Exterior Maintenance and Repair • Electrical Maintenance and Repair • Plumbing Maintenance and Repair • HVAC Maintenance and Repair • Appliance Maintenance and Repair Time: 9:00 am - 5:00 pm for each module Cost: $950 Member $1,175 Non Member 10% off for APASS CEC: 6 Prequisite: you must have one year of apartment or rental housing maintenance experience before being eligible to receive the certificate; successfully completed the seven courses and online content listed below (which total 90 ½ hours); and meet all examination requirements within 24 months of declaring your candidacy for CAMT.

ESSENTIAL LEARNING TRACKS: FAIR HOUSING AND BEYOND This course was created by the National Apartment Association and it sets new standards in training. The facilitator uses DVDdelivered scenarios to demonstrate how real-life situations require critical thinking and prudent decision making. Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes. Delivers relevant knowledge of fair housing essentials – practical explanations of how federal, state, and local protected classes and barred discriminatory acts impact property operations. Time: 9: 00 am -4:00 pm Cost: $109 Member $119 Non Member FREE for APASS! CEC: 6 Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Doug Chasick, President, Fair Housing Institute LANDLORD/TENANT LAW Keeping abreast of the legal requirements and changes is essential for successful and legal property management. It is recommended that each staff member who deals with leases, evictions and legal

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO education LEADERSHIP DEVELOPMENT The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

notices attends at least one Landlord Tenant Law Seminar each year. Time: 9: 00 am -1:00 pm Cost: $89 Member $109 Non Member FREE for APASS! CEC: 3 Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers Your Instructor: James Barron, Attorney, Law Office of James I. Barron III, P.A.

Modules include: • Program Orientation and Hogan Assessment Review • The 5 C’s of Leadership; Leadership Engagement • Leadership Applications: Ethics, Counseling and Performance Appraisals • Listening Leadership • Leadership “Speak” • “Going from Led to Lead”

MANAGEMENT TRACK

A Community/Apartment manager is responsible for the overall management of the community and to preserve and increase the value and integrity of the properties and to meet the financial objectives of the ownership and management. The Management Track is designed to enhance the skills that you need to complete the job of Community Manager.

Audience: Maintenance Supervisors, Community Managers, Suppliers

Thursday, October 17th TH

starring Lisa Trosien and introducing

MARKETING MAVENS

Share their top marking ideas and will host a ShareTank their top marking ideas and will host a Shark inspired workshop Shark Tank inspired workshop

PARKING LUNCH PHOTO BOOTH EVENT

Michell Wood

Director of Marketing Matrix Residential

Garin Hamburger

Caroline Dunaway

g Sr. Dir. N ational Property Marketin Pinnacle Management Ser vices

SNACKS & REFRESHMENTS

VP Management Ser vice Lincoln P roperty Company

Pricing $109 PASS Subscribers $129 Members 16

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PARKING

AAGO education

APASS.....It Is APASS....It's is A a No No Brainer! Brainer!

Bella Cortina saved $1030 in 2019 Learn more about how you can become an APASS Subscriber like Dana! https://www.aago.org/apass

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO education

Closing with Confidence By Desiree Starr, CAPS, NAAEI Faculty Senior Vice President of Program Development, Apartment Association of Greater Orlando

As an industry, we are enjoying higher rents and higher occupancies than we have experienced in quite some time. While this is terrific for our industry, I think we are losing a few core competencies. As an industry, we have become more focused on technology and less focused on human interaction. Our low vacancy rates have taught our sales teams to become indifferent to “closing on every prospect” because with limited availability, it is a near impossible task. We have adopted a “sit back and wait” mentality to closing on traffic. We have gotten complacent!

One of the most fulfilling parts of my job is the opportunity to facilitate Leasing 101 for AAGO. I do this about four times a year and my class size averages 20 attendees. So what keeps these 100 rising stars up at night? Aside from their love/hate relationship with the telephone (that’s a whole other conversation I would be thrilled to share with you!), asking for the sale is something today’s Leasing Professional is simply uncomfortable doing. But… isn’t asking for the sale part of their job you ask? It is! I took this question to some peers in the industry and what they shared was enlightening! Based on extensive research, insights from industry peers and my own personal experiences, I am going to share with you 8 sure fire ways to help Leasing Professionals overcome their fear and close with confidence!

Leasing Professionals are SALES people! Learn it, love it, live it! Yes, our leasing team are professional and yes they do consult prospects, but their core and fundamental responsibility is to sell. What they are actually doing is securing a commitment. Remember that it isn’t being pushy or aggressive to invite someone to commit to live at your community, particularly when you have met their needs.

Closing a sale is not asking “would you like to start an application today?” When a Leasing Professional leases an apartment, it is a two-step process. The prospect will complete an application, but a deposit or fee needs to accompany the application.

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Think about all of the memories that our residents make while living at our communities. Our residents get promotions, new jobs, get married, have children. Make those moments memorable! Ask your residents to write testimonials about memories they have while living at your community and showcase them throughout the clubhouse and model. When prospects see those memorable moments, they start to see themselves living at your community. This is emotional selling! Don’t ask for the sale! Assume it or suggest it, but don’t ask. The prospect can say no! Always assume! Think of changing the mindset from asking to inviting. “Bob, based on the information you provided when we first met, this apartment is perfect for you. It has the granite countertop you wanted and the flex space off the kitchen is perfect for your office. We would love to have you live here. Are you ready to go back to the office and start your paperwork and get your holding deposit processed” Or try: “Is there anything preventing you from leasing this apartment today?” And finally: “Are you ready to move forward with completing your application, leaving your deposit and making this apartment home today?”

Build a relationship! Don’t start off by simply filling out the guest card. Ask them rapport building questions and put them at ease. Are you showing them hospitality and offering refreshments? Remember that your prospect doesn’t want you to talk at them or present to them. They want an interactive conversation where their wants and needs are focused on by the Leasing Professional. Leasing Professionals aren’t just sales people, they are solution providers. By taking the time to identify what the prospect’s hot buttons are, the Leasing Professional will focus on matching desire and need to what your property has to offer.

AAGO education

Don’t be afraid of objections! I always say that objections are opportunities not a rejection by your prospect. If a prospect is not engaged, they won’t have any objections. Encourage the prospect to identify any objection by asking questions. Never ignore an objection. Leasing Professionals need to know what the most common objections are for their community. Once they feel comfortable with solutions for each of those objections, they will be able to overcome them with confidence.

Believe in your product and your price. There is so much competition out there and your community may not be the “lowest price”. Leasing Professionals should state the rent with confidence. If price is an objection, the Leasing Professional has not sold the value. Perceived value doesn’t equal the rent. This is where the stars will separate from the average leasing professional - selling value and without relying on concessions.

The best way to close is to ask probing questions that draw out needs and buying motives and then link feature/benefit selling to what you discover. Think of all of the amazing features and services that your community offers and come up with the advantages/ benefits of them. “Lisa, you wanted more storage than your last apartment. This closet holds 452 garment items and 57 pairs of shoes-in their boxes! What that means for you is that you can get put all your clothes and shoes in one closet instead of needing to use the hallway closet!”

Sell your onsite team and management company. David isn’t just your Service Manager. He is CPO and EPA certified and he has his CAMT. Dave has been with the company for 7 years and is committed to ensuring that your apartment will be taken care of.

Your management company is a feature just like your fitness center is. You should share how many units the company manages and the states you are. The benefit for your prospect is that a professional and nationwide company dedicated to exceeding customer expectations while striving to improve the quality of living at each of its communities. (That was a made up mission statement, but I think it is pretty good if I do say so myself!)

If at first you don’t lease, try, try again! In addition to not inviting prospect to lease, we have forgotten the art of effective follow up. A few years ago, I shopped twenty communities in a market. None of them closed on me. I thought, well, they will surely follow up. Only three Leasing Professionals sent me a thank you note. One of them called me “Debbie” so they weren’t listening! Only one Leasing Professional called me to follow up. None of these follow ups invited me back to lease or to tour again. Effective follow up means having a purpose to call and there always needs to be a call to action. Set yourself apart from the competition by simply following up on all traffic. It is professional and it works!

If you incorporate these ten tips into your daily routine, I can guarantee you that your closing ratios will increase. I have personally used each of them with great success. I have one final thought for you. Remember that people buy from people they like! I am going to let you in on a little secret…..all apartments, every single one of them, have four walls, a ceiling, and a floor. What? Yes, features of the apartment and at the community differ, but the “box” is the same. So what differentiates us from the competition? US! I have leased apartments that were the same price as the brand new community next door. We didn’t have a gym or wood floors. What we did have was exceptional customer service and me! I refused to take no for an answer.

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO education

instructor spotlight

Carey Miller, CAM, CAPS

AAGO’S world class education opportunities are made possible by countless volunteer instructors who share their valuable time and talents with students. This month, we sat down with Carey Miller to talk about her experience teaching at AAGO. Carey teaches CAM Property Maintenance and is one of our Future Leader Mentors. Desiree: How long have you been teaching for AAGO? Carey: I have been teaching for AAGO for 3 years now. I’m not sure…when you do something fun and rewarding, you lose track of time! Desiree: What do you enjoy most about teaching classes at AAGO? Carey: The support from the team at AAGO is amazing! The technology, the classroom settings, common spaces, the model – all conducive to a great learning experience. I think it puts the students and participants at ease so they can concentrate on the material. Love, love, love to see interaction with the material, and the opportunities for networking. Desiree: What is your favorite memory as an instructor? Carey: LOL…I remember a student who every time I would say something that she was on point with as a process or whatever she was working on, or she agreed with, she would yell out “Boom!” She will always be known to me as “Boom!” Desiree: Why do you think it is important to continue learning as an industry professional through the classes provided by AAGO? Carey: It is not possible to know “everything.” The industry is constantly changing and evolving. The key to success is to just continually broaden your experiences. You will meet some amazing people and get opportunities for things you didn’t even know you would want to do, or could do. Don’t miss out. Make the time, try the things. You will get everything you put into it, and more, out of it. But it’s up to you. Desiree: What are you looking forward to next? Carey: I am looking forward to continuing my own education and seeking out more teaching opportunities, both with AAGO and within my management company.

You can come check out Carey when she teaches CAM Property Maintenance. Our next CAM series starts in the Spring 2020. 20

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AAGO education

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Maintenance Technician

Jorge Monterosa Luis Nunez Joseph Provini

Certified Apartment Manager

Tonny Robinson Juan Romero Raul Valentin

Eugene Harris

If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Jeffrey Bey at Jeffrey@aago.org.

EXPECT LESS D I F F I C U L T I E S U N C E R T A I N T Y C O N F U S I O N B A C K O R D E R S H E A D A C H E S W A I T I N G H

D E L A Y S

proud member of

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Phone: 866.630.6747 Fax: 866.631.6747 EspaĂąol: 888.281.0255 supplyHQ.com

OCTOBER/NOVEMBER/DECEMBER 2019

AAGOCALENDAR events EVENTS

Eve nts Cale n dar 4th quarter 2019

#WeAreAAGO

RUNNING TIPS FROM DYLAN HALL

october 17 OCTOBER 17Lease-A-Palooza Lease-A-Palooza 30 Casino Night 30 OCTOBER Casino Night

november 13 NOVEMBER 13AAGO AAGO Regional Manager Regional Manager

Roundtable* Invitation Only Roundtable* invitation only 15 Thanks for Giving Luncheon

15 NOVEMBER

Thanks for GivingÂ Luncheon

d ecember

7 DECEMBER 07Golden Golden Key Awards Key Awards 22

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AAGO events

GOLDEN KEY AWARDS Saturday, December 7th, 2019

Cocktail Hour from 5:30 p.m. until 6:45 p.m. Dinner at 7:00 p.m. Award Ceremony at 8:00 p.m. Hilton Orlando International Drive 6001 Destination Parkway, Orlando,FL 32819 OCTOBER/NOVEMBER/DECEMBER 2019

AAGO events

And So It Was...

Business Exchange Each year, central Florida’s apartment suppliers have the invaluable opportunity to meet one-on-one with property management industry decision makers at AAGO’s annual Business Exchange. AAGO would like to thank all of our management company exhibitors, JMG Realty, Royal American, Contravest, Concord Management, Fogelman Management, Fogelman Management , Pinnacle, Greystar Multi Family Services, Bell Partners, Inc, Lincoln Property Company, Bainbridge Companies, Carroll Management Group, Insula Companies, Camden Development, Inc, Epoch Residential, ConAm,Matrix Residential, Brookstone Residential Management, LLC, Lantower Luxury Living, MAA,Highmark Residential, Advenir , NM Residential and to the wonderful 268 attendees who made this year’s show so successful. A special thanks Alex Mauro, our Business Exchange Chair and also to our Special Events Committee.

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AAGO events

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO events And So It Was...

The Key www.aago.org

Business Exchange

(continued)

AAGO events

And So It Was...

Owners & Officers Luncheon Industry advancing, advocacy enhancing Here is a look at the 2019 Owners & Officers Luncheon. A special thank you to our host venue The Addison at Windermere & our friends at ContraVest and Grayco Inc.

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO events And So It Was...

The Key www.aago.org

Officers & Owners

(continued)

AAGO events

OCTOBER/NOVEMBER/DECEMBER 2019

MEET OUR M 9U ME E2E E0T T1 O O UR R 2 20 01 19 9 OF VOLUNTEERS

THE VOLUNTEERS VOLUNTEERS OF THE THE YEAR OF YEAR YEAR

It should come as no surprise that an enormous part of the success in our events, educational programs, and advocacy efforts are the product of our and benevolent volunteer It should come as assiduously no surprise committed that an enormous part of the success in leaders. It should come educational as no surprise that an enormous partefforts of the are success our events, programs, and advocacy the in our events, educational programs, andand advocacy efforts are the product of our assiduously committed benevolent volunteer Now more than ever, it is so easy to get swept up in life's volunteer happenings. product of our assiduously committed and benevolent leaders. So, before we get upswept inleaders. the fun-filled and jam-packed event season the corner, please us in recognizing two very Now morearound than ever, it is so easy to join get swept up in life's happenings. special individuals, 2019 Volunteers Year! Now than it is so our easy tofun-filled get sweptand up of in the life's happenings. So,more before weever, get upswept in the jam-packed event So, before we get the fun-filled jam-packed season around theupswept corner, in please join us inand recognizing twoevent very Management Volunteer of theour Year: Steve seasonspecial around the corner, please join usOgier in recognizing two very individuals, 2019 Volunteers of the Year! special individuals, our 2019 Volunteers the Year! A tireless advocate for the developmentof community and the

Management Volunteer of theindustry, Year: Mr. Steve Ogier apartment Ogier is an active participant on the Management Volunteer of the Year: Steve Ogier A tireless advocate development Developers Council for andthe numerous othercommunity facets of theand the

A tireless advocate the development and apartment industry, Mr. Ogier participant onthe the association. Steve isfor not one to is sitan onactive thecommunity sidelines and apartment industry, Mr. Ogier is an active participant Developers Council other facets of testified the on the continuously goes toand batnumerous for our industry. He has at Developers Council other facets the association.county/municipal Steve isand not numerous one to sit on the and numerous meetings, onsidelines issuesofranging from association. Steve is one to sitindustry. on the sidelines and continuously goes tonot bat for our He has testified at impact fees to housing affordability. continuously goes to bat for our industry. hasranging testifiedfrom at numerous county/municipal meetings, on He issues numerous county/municipal meetings, on issues ranging from impact fees to housing affordability. Additionally, Mr. Ogier participated on the AAGO “State of the impact to housing affordability. Market”fees panel championing healthy apartment supply and

CCIM, President of ContraVest Builders, Principal CCIM, President of ContraVest CCIM,Builders, PresidentPrincipal of ContraVest Builders, Principal

Additionally, Mr. Ogier participated on the AAGO “Stateinofthe the workforce development. Steve and ContraVest believe Additionally, Mr. Ogier participated thethese AAGO “Stateand of the Market” panel championing healthy on apartment supply value of full association involvement! For reasons, and Market” panel championing healthy apartment supply and workforce development. Steve ContraVest inour the many more, we are honored to and recognize Stevebelieve Ogier as workforce development. Steve and ContraVest in and the value of full association involvement! For thesebelieve reasons, Management Volunteer of the Year. value of full association involvement! For these reasons, and many more, we are honored to recognize Steve Ogier as our many more, we are honored recognize Steve Ogier as our Management Volunteer of thetoYear. Management Volunteer ofof the Year. Associate Volunteer the Year: Sarah Hawthorne

Sarah Hawthorne, or “volunteer unicorn" as we like to call her, Associate Volunteer of theinYear: goes above and beyond what it means to be fully engaged the Sarah Hawthorne Associate Volunteer of the Year: Sarah Hawthorne Sarah Hawthorne, or “volunteer as we Committee, like to call her, association. As Vice Chair of theunicorn" Membership she Sarah Hawthorne, or “volunteer unicorn" as we like to call her, goes abovewelcomes and beyond what it means to be fully engaged thank in the warmly new members, sending handwritten goes above and andAs beyond what of it available means to at betheir fullyCommittee, engaged Sarah in she the association. Vice Chair the Membership you notes, making herself disposal. association. As Vice Chair of the Membership Committee, she warmly welcomes new members, sending handwritten thank is a strong voice for the association and one of our strongest warmly new members, sending handwritten thank you notes, welcomes and making herself available at their disposal. Sarah ambassadors. youisnotes, andvoice making availableand at their disposal. Sarah a strong for herself the association one of our strongest is a strong voice for the association and one of our strongest ambassadors. She has an uncanny ability to see how the association functions ambassadors. as an ecosystem and how the health of the association and the

She has an uncanny ability to see the association functions industry relies on involvement andhow participation. We appreciate She an uncanny ability to see howof the association functions as an ecosystem and how the health the association the thehas hard-work and dedication Sarah pours into AAGO and are as an ecosystem and how the health of the association and the industry relies ontoinvolvement participation. Weofappreciate proud select her asand Associate Volunteer the Year! industry relies on involvement and participation. We appreciate the hard-work and dedication Sarah pours into AAGO and are the hard-work and dedication Sarah pours into AAGO and are proud to select her as Associate Volunteer of the Year! proud to select her as Associate Volunteer of the Year!

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OCTOBER 17TH, 2019 | 10:00a.m. to 4:00 p.m. REGISTER TODAY

$109 for APASS $129 for Members $150 for Non-Members

www.aago.org/events/2019/lease-a-palooza

Presenting Sponsor Lisa Trosingen ” “Storytelli

ONSORS P S Master of Ceremonies Pete Regules CORT

PARKING

MARKETING MAVENS Share their top marking ideas and will host a Shark Tank inspired workshop

LUNCH PHOTO BOOTH EVENT

Michell Wood

Director of Marketing Matrix Residential

Garin Hamburger

g Sr. Dir. N ational Property Marketin Pinnacle Management Ser vices

Caroline Dunaway

SNACKS & REFRESHMENTS

VP Management Ser vice Lincoln P roperty Company i4 Waste Valet & Recycling “With you in mind”

Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

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$105.00 Per Person $1,000.00 Table of 10

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The Alfond Inn | 300 E. New England Ave. Winter Park

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AAGO Foundation

July 19, 2019

Contact Trinity Kutschinski Public Affairs Manager Apartment Association of Greater Orlando (AAGO) trinity@aago.org

—

Inspiration from the Shadows —

Apartment Industry’s Fifth Annual Job Shadow Day offers more than just experience

Pictured (left to right): Jeffrey Bey, Heather Alzate,Shyan Barnes, Desiree Starr, Maurice Williams

ive years and counting, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation Inc., has partnered with Goodwill of central Florida, Embrace Families, and the City of Life Foundation to offer teens assisted by these organizations, a hands-on experience that gives them an opportunity to explore careers within the apartment industry. Each year, this day proves to be an extremely rewarding experience for both our industry and for us. However, this year was so much more. 34

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AAGO Foundation

As a shadowee, the goal of Job Shadow Day is to act as a mentor. Providing an educational, opportunistic, and insightful experience, into a career path otherwise unknown. As a shadower, the goal is to take in as much of the experience as you can. When we are given the opportunity to act as mentors, we are expected to lead by example. We want to serve as role models, motivate, inspire. However, after reading feedback offered by our participating members and ruminating with our own experience, it’s us and our industry who leaves having gained perspective, feeling motivated and inspired. Given a glimpse into their lives, our industry continues to be in awe of the determination these teens demonstrate in their drive and desire to create a bright future for themselves, despite the challenges and adversity they’ve faced. “Hearing her story was inspiring to say the least” -Heather Alzate, Senior Property Manager at Sawgrass Apartments “Of the various things I get to do in my role with AAGO and the AAGO Foundation, Inc., working to coordinate Job Shadow Day is one of my favorites. “To educate and empower” is part of the Foundation’s mission statement and that is truly what Job Shadow Day attempts to do. It’s so rewarding getting to show these young adults the various levels of education and socio-economic diversity that live and thrive in our industry. Every year, I am humbled when I reflect on the young adults, I cross paths with through this day. I always think that I am going to impart some words of wisdom on them and, yet every year, they are the ones who teach me not to take things for granted. Getting to watch them experience some of what our industry has to offer and then, listen to their takeaways makes me so appreciative of the opportunity to participate in Job Shadow Day.” -Desiree Starr, Senior Vice President of Program Development at AAGO I had the opportunity to speak to one of the young adults involved in this year’s Job Shadow Day. Ms. Shyan Barnes was an inspiration to everyone that had the pleasure of coming in contact with her. When I asked her, what motivates her to be such a positive driving force for herself and for others, this was her response: “My life has never offered me structure or a blue print, I use this to my advantage. I have learned to embrace change and exercise adaptability. I want to experience as much as I can, and these capabilities allow me to make the most out of each opportunity I’m given. I actively choose to make a commitment to myself and my future. Collectively, these things give me an opportunity to grow and find my glow.” OCTOBER/NOVEMBER/DECEMBER 2019

AAGO FOUNDATION

CASINO NIGHT! CASINO NIGHT! CASINO NIGHT! Presented by the Friends of the Foundation

WED. OCTOBER 30, 2019

Presented by the Friends of the Foundation

TO 9:00 PMFoundation Presented 6:00 by thePM Friends of the WED. OCTOBER 30, 2019

AT THE SHOWROOM 6:00 PM TO 9:00 PM WED. OCTOBER 30, 2019

Join us for a night filled with industry friends, casino fun, and good luck! AT THE SHOWROOM All proceeds will benefit the AAGO Foundation's 2019 charities.

6:00 PM TO 9:00 PM

Join us for a night filled with industry friends, casino fun, and good luck! All proceeds will benefit the AAGO Foundation's 2019 charities.

AT THEAAGO MemberSHOWROOM Entry: 50

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AAGO advocacy

AAGO Advocacy at Work By: Trinity

Kutschinski

Public Affairs Manager

AAGO

GOVERNMENT AFFAIRS

n the previous issue of the Key, we discussed challenges on misconceptions of “greedy” developers, simply do not align with the previous issue of the market Key, we discussed challenges on thedemands. horizon for central Florida’s the horizonInfor central Florida’s housing as demand housing market housing market as demand continues to rapidly outgrow supply. The lack of housing continues to rapidly outgrow supply. The lack of housing An Outside Perspective: at work, the case of affordability continues our nation’s housing markets. As shifting a result,narrative it has begun affordability continues to sprawl across to oursprawl nation’sacross housing New York markets. As a result, it has begun grabbing the attention of grabbing the attention of local, state and federal public officials, becoming a hot topic of local, state andconversation. federal public officials, hot Wantingbecoming to serve aas a topic resource to the Florida market, earlier thisofmonth, Recently, thehousing New York State Association Affordable Housing of conversation. Wanting to serve as a resource to the Florida the Florida Apartment Association (FAA) and the Apartment Association of Greater (NYSFAH), an association tasked withOrlando tackling what is arguably, housing market, earlier this month, the Florida Apartment (AAGO) unveiled the Association Housing Affordability Association (FAA) and the Apartment of Greater Toolkit.the most severe housing affordability crisis anyone has ever seen, published an article highlighting the importance of shifting Orlando (AAGO) unveiled the Housing Affordability Toolkit. the narrative that around and within Here is some of the “meat” our research-driven guide brings to thelooms housing market table: this crisis. “The reality is that maneuvering our way out of this crisis requires Here is some of the1.“meat” our research-driven guide brings to Creation of official industry dialogue. a combination of preserving existing housing stock and new the housing market table: 2. Identification of the culmination of variables contributing to the state’s growing housing construction-which to accomplish, requires working with, and 1. Creation of official industry dialogue. affordability not against, housing developers.” Further, the New York Times 2. Identification of the culminationcrisis. of variables contributing to followed suit stating,from “in any with arising housing 3. Recommendations data stemming an city industry to shortage, there the state’s growing housing affordabilitypropelled crisis.a by unmediated are few practical solutions that don’t at least partly involve more 3. Recommendationsaddress propelledthis by challenge. unmediated data stemming development.” from an industry rising to address this challenge.

“What is ittogoing to take move the needle here?” The Toolkit comes at the perfect time, presenting solutions that “What is it going to take move the needletohere?” drive the creation of housing product presents us an opportunity Directed at parties responsible for housing product creation, the tocreation, realign housing demand seems and supply which works to take question seemsDirected to be dissatisfied with its current for response queue. at parties responsible housing product the question to be pressure off of proven the market, alleviating the issue from its core. The question has proven towith be a its dialogue-dropping point in the The question dissatisfied current response queue. has to be a dialogue-dropping housing affordability conversation. the Toolkitconversation. intends to Here, the Toolkit intends to bring viable, point in the housingHere, affordability An Inside Perspective: positive results à la Housing bring viable, satisfactory solutions to this question. Surveying satisfactory solutions to this question. Surveying 37 multifamilyToolkit developers across the state, Affordability 37 multifamily developers across the state, survey participants participants named the top cost-barriers associated with multifamily construction, as well named the topsurvey cost-barriers associated with multifamily engaged in ongoing discussions with Orange County’s as,well helped identify levels of interest in a ofActively incentives intended to stimulate affordable construction, as as, helped identify levels of interest innumber a Housing For All Task Force, the Housing Affordability Toolkit number of incentives intended to stimulate affordable housing housing production. was presented to County leaders and communal stakeholders in production. subcommittee meeting mid-August. Although not on the agenda, Markets who have chose to aenact assistance-based the Toolkit was lengthy and substantive topic of discussion. Markets who have previously fallen previously victim to thisfallen crisisvictim chose to this crisis AAGO’s Chief Executive Officer, Chip Tatum,others, explained that policies, ultimately, placing bandaids over bullet wounds. Our industry along with various to enact assistance-based policies, ultimately, placing bandaids this was markably, the narratives first stakeholder-evident, over bullet wounds. Our industryworking along with various others, are consistently to transform the misconceptions and warped that tend to digestible data presented to the subcommittee. Reporting that it served to are consistentlyheighten working this to transform the narrative misconceptions and crisis. The behind the Not In MY Back-Yard (NIMBYism) movement and stray the group from certain proposals that would have been warped narratives that tend to heighten this crisis. The narrative misconceptions of “greedy” developers, simply dovery not problematic. align with housing market demands. All of which proves to be a step in the right behind the Not In MY Back-Yard (NIMBYism) movement and direction for housing affordability. An Outside Perspective: shifting narrative at work, the case of New York Recently, the New York State Association of Affordable Housing (NYSFAH), an association OCTOBER/NOVEMBER/DECEMBER 2019 tasked with tackling what is arguably, the most severe housing affordability crisis anyone has

AAGO advocacy

Advocacy Advocacy at Work AAGO at Work (continued)

By: Lee

Steinhauer

Government Affairs & General Counsel

Government Affairs Report HB 7103 The Governor signed FAA’s priority legislation HB 7103 into law effective July 1, 2019. HB 7103 addresses numerous development-related issues, including inclusionary zoning (IZ), third party providers, and impact fees. A huge win for our industry, the bill’s impacts are already affecting central Florida. Here are a few highlighting examples: • Orange County is revising their school concurrency language and capacity enhancement agreements to comply with 7103. What does this mean? This change will give developers dollar for dollar credits for any capital contributions against total impact fees assessed for their development. Ultimately saving multifamily developers significant costs. • Municipalities, who were planning on implementing mandatory inclusionary zoning (IZ) ordinances for new multifamily developments are now rethinking whether they can move forward with an IZ mandate. What does this mean? In light of a provision in HB 7103, local governments that choose to mandate IZ must fully offset all costs to the developer of any affordable housing contribution. This places a huge cost-burden on local governments.

AAGO

GOVERNMENT AFFAIRS

Seminole County Landlord Registration and Inspection Ordinance Recently, Seminole County proposed a rental property registration and inspection ordinance for short term and long-term rental properties that would have imposed new registration and inspection requirements on rental housing in unincorporated areas of Seminole County. Happenings: These types of ordinances present a significant burden on professional property management companies and add additional costs. AAGO expressed their strong opposition to the ordinance when it was first brought forward, and representatives from AAGO, along with NARPM, and ORRA, spoke in opposition to the proposed ordinance at the hearing. Thanks to a strong and united showing of opposition the ordinance was soundly defeated. Orange County School Impact Fees The Orange County School Impact Fee Advisory Committee held its final meeting on June 28th. AAGO was very involved in the Committee process and in reviewing and revising the updated school impact fee study. The current updated version of the study proposes the multifamily school impact fee rate to slightly increase from the current $5,919 to $6,610 (12% increase).

• Building Departments, including Seminole County and Orange County, are beginning to change their policies and processes to comply with 7103’s provisions regarding the use of third-party providers, as well as, new timelines to respond to development orders.

Additionally, the County is evaluating whether to make a separate multifamily high-rise category for school impact fee purposes and assign high-rises a greatly reduced school impact fee rate of $307. Currently, the multifamily high-rise is not a separate category and is charged the standard current multifamily rate of $5,919. This would represent a significant decrease in multifamily high-rises if adopted. It would, however, cause the standard multifamily rate for no- high rises to increase slightly more than the currently proposed 12%.

What does this mean? This will make using third-party providers for inspections and plan review much easier and should accelerate turnaround times saving multifamily developers significant costs!

The Orange County Board of County Commissioners is currently scheduled to have a workshop on the study and proposed fees on August 20th. It is anticipated that any new rates will not go into effect until January 2020.

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AAGO legal

Closing the Loophole on Unauthorized Pets New pet screening processes account for residents who acquire pets after move-in

By Kortney Balas, Vice President of Information Management at JVM Realty Corporation It is widely believed that one of the most common pet-related challenges for community management teams is assistance animals and the potential fraud surrounding them. While managing assistance animal requests can be cumbersome, it’s another issue that has plagued property management to an even larger degree for years – unauthorized pets. This often occurs when pet-free residents acquire a pet, pet sit or have pet visitors after initial move-in and do not report the pet activity to the community. With the rising popularity of gig economy businesses related to pet care, such as Rover and Wag!, more residents engage in some form of pet activity. To them, it might be ambiguous whether an animal they bring onsite is considered to be a pet at the community, if only temporarily. Oftentimes, whether it’s incident-related, a matter of a resident avoiding pet rent or simply the innocent act of adopting a new pet, the resident claims they didn’t know the rules. Even communities that do provide non-pet residents with a clear pet policy at move-in will find that the fine print is often overlooked, as the resident often concentrates on the aspects more applicable to their lifestyle at that time. Whether because of haste or oversight, there are times when leasing professionals don’t address the community’s pet policy with residents who aren’t accompanied with their pets during the application or lease-signing moment. Making prospective residents aware of the policy during their initial visit to the property, including signing off that they understand it, can help matters later in the lease term. Residents who might not have acknowledged the pet policies from the start are essentially flying under the radar with their newly acquired pets after move-in – and, naturally, this creates an increased risk for the community. For example, if Jason from 201-B adopts or pet-sits a dog that ends up biting a resident, the victim won’t take long to question the dog’s presence at the community. Even if Jason’s dog is as sweet as can be and schmoozes nearby residents into becoming regular treat dispensers, the community is losing revenue. Jason certainly isn’t paying pet rent if he acquired the dog after his move-in date and never reported it and the dog might not comply with community regulations. Apartment operators often leave money on the table and increase their risk when pet-free residents such as this one end up acquiring a pet. The leasing team is often focused on other areas of business and are unable to stop and validate each dog they see during the course of their day. Encouragingly, innovative solutions from third-party providers such as PetScreening.com, offer a way to close this loophole

by requiring all residents – even those without pets – to acknowledge pet policies line-by-line during the application process. Pet owners set up an account and enter their pet’s medical and behavioral history for a small annual fee, enabling the community to have more visibility into their pet population and report any future incidents to a centralized database. Pet-free residents set up a free profile that requires them to report any new pet activity. While most apartment operators have a pet-reporting process in place, it usually involves an addendum to the leasing agreement that is given to the resident after they report having a new pet or after they’re caught with a pet. The Webbased screening process replaces that with a digitally based agreement that is more binding because it is given upfront and requires policy-by-policy acknowledgment during the application process. The integration of pet screening into the existing online application process erases any loopholes and communicates what the pet policies are whether or not the resident is a full-time pet owner. Most pet-free residents won’t have much interest in signing up for a pet profile, their apathy for doing so can change when it is required as part of the application process and there is a no-cost component. This carries the added bonus for community management teams that their residents are educated about the community’s pet policies and understand what is expected of pet-owning residents. This has helped onsite teams save time, erase any resident misconceptions and create a more streamlined pet-related experience. Ultimately, it leads to more responsible and accountable pet owners. Although the challenges surrounding assistance animals are perhaps more prominent in the industry, the non-pet-owner who suddenly becomes one can create quite the conundrum. But tech advancements have made certain that community management teams will have a robust way to address this challenge moving forward.

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO legal LEGAL NEWS by KEVIN KNIGHT

A FEW RECENT VERDICTS FOR LANDLORDS TO CONSIDER We continue to examine what juries are doing these days with factual scenarios that landlords encounter on a fairly regular basis:: Duddy vs. D&D Professional Security, LLC, et al. Palm Beach Case No. 17-6141 (Judge Howard K. Coates, Jr. 04-18-19) Plaintiff sued the Defendant security company asserting that Plaintiff was attacked in his unit. Plaintiff claimed that there was a security company providing security/concierge services at the complex and failed to act reasonably in preventing the attack. Defendant denied that its security guard was negligent. Of note is the fact that the Plaintiff had previously settled with the property management company in a confidential settlement. At the time of the assault, Plaintiff was 50 years old and a young naked man under the influence of LSD walked through the parking areas and other common areas and broke down Plaintiff’s door. Plaintiff and the assailant fought until the assailant calmed down. Soon thereafter the assailant was arrested. As a result of the assault, Plaintiff suffered disc herniations in his cervical and lumbar spine and had surgery on his neck and back. Plaintiff’s medical expenses were approximately $300,000. Defendant denied that it was negligent and that the assault was a random, non foreseeable incident. They also disputed that the neck and back surgery were related to the incident. THE SETTLEMENT: Plaintiff settled with Defendant for $825k. Francis vs. BG Ocala Farms, LLC., Marion County Case (05-13-19) The 66 year old decedent attended his 5 year old grandson’s birthday party at a facility that had the equivalent of a public swimming pool. The pool had water attractions and a deep plunge pool with a water slide. The parents of the grandson paid to have 2 extra lifeguards, neither of who were certified.

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The water was cloudy and the decedent was submerged 2 minutes before he was pulled from the pool. The decedent’s family argued that the applicable statutory and administrative codes for public swimming had not been followed. The Defendant argued that the pool was a residential pool and didn’t have to comply with the statutes and codes.

By: Kevin Knight

The decedent was submerged in the pool and suffered a cardiac event. He was under water for approximately two minutes. THE SETTLEMENT: The case was settled prior to trial for the $1 million policy limits. Donadei-Blood v Tam O’Shanter Gardens Family Townehouse Condo Assoc, Broward County Case No. 13-15936 (Judge Carol-Lisa Phillips 2/21/19): Plaintiff claimed that while walking her dogs in the common area she tripped and fell as a result of a protruding cable installed by the power company and its contractor. She had a second fall when she stepped into a hole that was concealed by grass in the common area. Plaintiff injured her left knee as a result of the two falls which necessitated a total knee replacement. Defendants argued that Plaintiff was aware of the conditions including the cable and was negligent. They also argued that her knee condition was pre-existing and degenerative in nature. THE VERDICT: The jury found the Defendants 60% negligent and awarded Plaintiff $175k which was reduced by her 40% negligence. CONCLUSION: these verdicts continue to “amaze and concern” based on the fact that there is no assurance of an outcome when there’s a claim, an injury and a landlord with good money or insurance.

AAGO market trends

Connect With NAA This Fall, There’s No Better Way to Boost NOI Than at Maximize By Mike Clow, Greystar 2019 National Apartment Association Chairman of the Board

Focused on the intersection of asset and revenue management, Maximize has a fresh, new format and schedule that includes more facilitated discussions and more networking opportunities. This year’s conference is filled with practical knowledge and tactics you can put into action, showcases industry-leading speakers and sessions and provides attendees the opportunity to network with other top C-suite and asset and revenue management professionals. Join us in Atlanta from September 23-24 and learn firsthand what’s new! Register today at www.naahq.org/maximize

NAA has released the U.S. Barriers to Apartment Construction Index, which examines factors including community involvement (NIMBYism), construction costs, affordable housing requirements, infrastructure and more that affect the housing supply and affordability. Find out your city’s ranking and how it affects you at www.naahq.org/newspublications/barriers-apartment-construction-index

Synthetic Fraud: How to Identify, Respond to and Prevent It

NAA’s 2019 Income & Expenses in Rental Housing Communities Now Ready for Pre-Order

Apartment owners and operators are all too familiar with the effects that identity fraud can have on their business, but not all instances of the problem are the same. In fact, of the four types of identity fraud commonly encountered in the rental housing industry, synthetic fraud—in which all information about the applicant is fabricated, combining real and fake information to create a new identity—is the fastest-growing, accounting for an estimated 85 percent of all identity fraud in the country. NAA’s newest white paper, “Synthetic Fraud: How to Identify, Respond to and Prevent it,” covers synthetic fraud issues specific to the rental housing industry. It further evaluates prevention methods, the financial impact it has on owners, suggestions to improve your company’s screen processes and more. Become knowledgeable on technology aids and continued education that can help reduce the odds of falling victim to synthetic fraud, as well as eviction costs and community liability. This white paper is exclusive to, and free for, NAA members. For further information and to download, visit www.naahq.org/synthetic-fraudhow-identify-respond-prevent-it

Stay in the Know: Sign Up for NAA Newsletters

From operations insights to leading-edge marketing strategies NAA’s suite of weekly and monthly e-newsletters are designed to leave readers with the business intelligence needed to be more efficient, effective and profitable in their rental housing operations. To start receiving your free e-newsletters, email newsletters@naahq.org and request receipt of any or all of the following: • Industry Insider • Apartment Technology • Apartment Advocate

• CampusConnex • Marketing Buzz • Operations Insights • Apartment Business Update

Barriers to Construction Worsen Housing Affordability

The NAA Income & Expenses Survey (IES) is the most comprehensive look at the rental housing operations data available, allowing you to make the best budgeting and forecasting decisions for 2020. With detailed local data in over 90 single markets and national economic analysis, it gives apartment operators the financial tools they need to benchmark their performance against their peers. The report includes data for market-rate and subsidized properties. For further information and ordering, visit www.naahq.org/newspublications/2019-income-expenses-survey

How to Effectively Manage Package Acceptance

As e-commerce continues to enjoy runaway growth, more than doubling its share of retail sales in 10 short years, package delivery has become a centerpiece issue among rental housing operators across the country. Resident satisfaction is a top priority for management companies, necessitating a smooth process from package acceptance through delivery to residents. NAA’s white paper, “How to Effectively Manage Package Acceptance: Best Practices for Owners and Managers,” covers effective package management for rental housing communities for property managers and owners and outlines best practices while tackling the pros and cons of various management systems that save administrative time, increase revenue and protect liability. Also contained within the offering are thought-provoking questions to aid in determining the best solution for a wide range of property types as well as an example supporting documents that can be implemented within management policy. This white paper is exclusive to, and free for, NAA members. For further information and to download, visit www.naahq.org/how-effectively-manage-package-acceptance

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO market trends

MARKET BEAT Multi-Family Market Vital Signs By MyRentComps.com

AAGO Development Activity Since 2015

Following up on the last Market Beat about activity in downtown Orlando, we thought it would valuable to summarize development activity in AAGO and provide some comparison around the state. As of August 2019, there are 6,563 units from 31 new apartment communities that have started construction in the AAGO area this year. Without looking at other details that would seem to indicate that by years end, in 2019 the AAGO area would have about the same number of new construction communities begin as in 2018 and 2017. Last year there were 9,587 units started in AAGO from 47 communities. In 2017, 10,331 units started construction in the area from 45 communities. So if we did a little projecting we could estimate that approximately 140 new apartment communities and 30,000 new units will have been added to the AAGO area from 2017 through 2019. To go back a couple more years, in 2016 there were 8,318 new construction units started from 37 communities CAD=!98E94=*(,1=95=$@F@49=*(,and 6,759 units from 30 communities in 2015. If we add those two years to the three years described above, ;598<=>= ;598<=>= that would mean around 45,000 new units from 207 apartment communities will have been added in the last $445678975: 25??@:797A4 B:794 five years, from 2015 through 2019. !"#$$ %&& '()*&( Let’s look at the five association areas around Florida with the most development since 2015 and compare +$$$ ,-. %.),&' AAGO. To compare “apples to apples”, we won’t use projections, and will just look at actual new construction $$/0 ,-( &,)11. starts of apartment communities from 2015 through August of 2019. #2$$ '% ,1)&%* !3#$$ 11 ,,),'1 The table shows the associations in Florida with the most development since 2015, sorted by Total # !"# $%"&''( Communities. The total number of units started in AAGO in this period was 41,558, from 190 communities. You can see an interesting phenomena with AAGO and BAAA that has been in observation since the 1990’s, at least. That is that AAGO has more units developed, in less communities. Developers in the AAGO area develop individual apartment communities with more units than in the BAAA IJLL( K( area. SEFAA clearly has the edge with INLL( new construction starts in this R( timeframe with 344 communities and 70, 240 units. FCAA and SWFAA ILLL( have been active as well with 15,432 J( units from 73 communities and OLL( 11,175 units from 55 communities respectively. M( The five association areas in Florida KLL( C"+.#(H(5*.1+;-&+/( with the most development C"+.#(H(=1"*-19-/( N( since 2015 have combined to add JLL( 176,552 units in 860 communities to our state. That is a bunch of I( development! NLL( Interesting Fact: Here is the list of the top 10 Developers L( L( 3.%&41%8 who have started the most @-:-//-( =%6-1&-( E&%6"1*( 5##%.&6-( '-( :"&+1.< !"1-( ?&+-'1.( C.B%/+"6 units in the 5 counties in the A-B( A-B-#"* 7-/%8-& C1%6"&( F.+G#( 2(D1")*( :";*.&% -/+( =1"*-1+>( @.&8(:"( :"1*( ;-&+( A-B( 9.#( that AAGO covers from 2015 -/( to August of 2019: C"+.#(H(5*.1+;-&+/( IIJK( ILMN( IION( IIIN( IINP( QIO( IILJ( ILOL( INIR( OOM( C"+.#(H(=1"*-19-/(

Source: MyRentComps.com — Smith Equities Real Estate Investment Advisors 42

The Key www.aago.org

AAGO market trends

6 Ways to Utilize Pinterest to Drive More Leads to Your Property By Jon Simpson Today’s residents are not just relying on Facebook recommendations or Craigslist to find their next multifamily apartment home. They are turning to alternative tools as well for research, guidance, and inspiration, such as online bookmark and picture-sharing site Pinterest. What once was a site for teens to share crafts and recipes with friends, is now a profitable social media platform for savvy marketers. With more than 150 million monthly users, Pinterest provides a refreshing way to maintain and enhance your search engine optimization (SEO) efforts. While Pinterest relates more to social shares and engagement metrics rather than technical SEO tactics and backlinks, the pinning platform spurs more than 2 billion searches each month. Additionally, more than 250 million of those monthly searches are visual searches — opening the door for significant multifamily marketing potential. How do you build (and maintain) a strong presence on Pinterest? Below, we explore a few ways to get started and make the most of this growing social media platform. 1. Start a Business Account The first step is ensuring you create a business account and not personal as this will give you access to the Pinterest ads manager and analytics tracking. Use your property’s full name in your account, and be sure to include all necessary descriptive information in your Pinterest bio, including contact information, logos, and any community amenities or features you would like to highlight. 2. Create Your Boards Pinterest boards are the topics by which you organize your content. You should create boards that showcase your property (rooms, amenities, events), as well as boards that provide tips and tricks for commonly searched apartment topics. Make sure not to go overboard with the number of boards so that you can keep all of them active, and create descriptions for each one. Consider creating the following boards: • Interior decorating tips • Neighborhood guides • Easy recipes for entertaining • Space-saving tricks • Household hacks or craft ideas 3. Research & Include Keywords Perhaps one of the most important aspects of Pinterest is to include appropriate keywords. Each “pin” needs to contain keywords in the title or description to increase its relevance in search engines and direct more people to your boards. To accomplish this, you will need to conduct thorough research on your target residents to

discover what they are most interested in and searching for online. Pinterest offers a guided search tool to help find more relevant results and narrow down the focus of searches. Once you type in a keyword or topic into the search query, Pinterest will suggest semantically-related modifiers, which indicate some of the most popular search queries related to your topic. Keep track of these popular queries and past them into a document that you can keep on hand when pinning new content to your boards. 4. Develop a Strategy & Be Consistent While Pinterest may operate a little different than other social sharing networks, that does not mean you can create an account and occasionally log on to pin posts. Just like your other platforms, it’s crucial to develop and maintain a consistent sharing strategy, regularly check analytics, and continually engage with other users. Strategy is at the core of building a following, spreading brand awareness, and enhancing your SEO efforts. 5. Pin Frequently & Vary Your Timing According to Buffer, you should aim to post between five and 30 pins per day. Be sure to spread these pins out at different times. According to the Pew Research Center, 17 percent of Pinterest users visit the site daily, and 9 percent visit several times a day. Additionally, about 29 percent of users go on Pinterest weekly, while 52 percent say they visit the site less often. Thus, varying your timing will help you reach different segments of your target residents and create more exposure. We recommend pinning content on Saturdays as well as weekdays in the afternoons and evenings, as this is typically when most residents are active online. 6. Customize Source Links Customize your pin’s link to direct potential residents back to your website so they can check out your property. Click “Edit” on your pin, insert your website URL into the “Source” bracket, and make a captivating caption that will entice users to click on it. Pinterest is a unique social media channel that may not be successful for everyone, but when utilized correctly, it can significantly increase your brand awareness and potentially drive more leads to your property. The key is to ensure you utilize the platform to the fullest: by regularly pinning and engaging with residents and maintaining a strategy to optimize SEO. _______________________________________________________ Sources: https://www.searchenginejournal.com/pinterest-seo-tips/200282/ https://business.pinterest.com/en/blog/introducing-search-ads-on-pinterest https://buffer.com/resources/pinterest-scheduling-frequency-timing https://www.pewinternet.org/2015/01/09/frequency-of-social-media-use-2/

OCTOBER/NOVEMBER/DECEMBER 2019

AAGO Yellow Pages

Providing our members with a more detailed directory, this directory will be published twice a year. 407apartments. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 505-4332 pete@ilsnetwork.com Advertising/Marketing Aaxon Laundry Systems. . . . . . . . . . . . . . . . . . . . . (954) 772-7100 roberts@aaxon.com Coin Operated Laundry Equipment ABC Cleaning Inc . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 381-2120 officestaff@abc-cleaninginc.com Air Conditioning | Air Quality Service/Indoor | Dryer Vent Cleaning | Fireplace Cleaning Able Construction Group, Inc.. . . . . . . . . . . . . . . . . (407) 399-0305 melissa@ablegcgroup.com General Contractors Absolute Crime & Trauma Bio Clean . . . . . . . . . . . . (321) 303-8531 lori@absolutebioclean.com Waste Removal | Cleaning Services | Crime Scene Cleaning | Waste/Recycling/Specialty/Consulting Absolutely Amazing Refinishing, Inc . . . . . . . . . . . . (407) 444-9000 tammyt@aarefinishing.net Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Counter Repairs & Refinishing Accelerated Waste Solutions of North Amer. . . . . . . (813) 447-3608 sherrodh@acceleratedwaste.com Waste Removal | Bulk Waste Removal | Waste/Recycling | Waste/Recycling/Specialty/Consulting Access Control Technologies, Inc.. . . . . . . . . . . . . . (407) 422-8850 kathy.lowery@actflorida.com Access Control Systems Activ Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 487-0206 anita.alberger@actvanswer.com Answering service Aderhold Roofing Corporation. . . . . . . . . . . . . . . . . (813) 6813735 robert@aderholdroofing.com Roofing Contractors/Consultants Admiralâ€™s Casual Furniture . . . . . . . . . . . . . . . . . . . (800) 476-7328 mattg@admiralfurniture.com Outdoor/Indoor Furniture | Pool and Patio Furniture Advanced Construction. . . . . . . . . . . . . . . . . . . . . . (706) 819-8048 psinghofen@advancedconstruction.biz General Contractors Advanced Disposal. . . . . . . . . . . . . . . . . . . . . . . . . (407) 464-0664 Susan.Wilburn@AdvancedDisposal.com Waste/Recycling | Waste Removal | Waste Removal/ Consulting Advanced Fire & Security, Inc.. . . . . . . . . . . . . . . . . (407) 744-1234 richie@advfireonline.com Access Control Systems | Cameras/CCTV | Fire Alarm Installation, Monitoring & Service | Fire Sprinkler Installation/ Inspection/Backflow/Hydrants | Security Systems/Service, Installation & Monitoring Advanced Plumbing & Drain Cleaning, Inc.. . . . . . . (207) 286-1092 Info@adv-plumbing.com Backflow Testing & Repair | Plumbing Parts/Supplies/ Services | Testing Backflow Devices Advanced Roofing Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 322-1555 dawne@advancedroofing.com Roofing Contractors/Consultants | Commercial Re-roofing | Emergency Repairs | Preventative Maintenance | Lightning Protection | Solar Energy Affinity Waste Solutions. . . . . . . . . . . . . . . . . . . . . (407) 808-0550 gfrost@affinitywastesolutions.com Waste Removal/Consulting | Waste/Recycling | Waste Removal | Waste/Recycling/Specialty/Consulting | Bulk Waste Removal

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Affordable Quality Painting. . . . . . . . . . . . . . . . . . . (407) 467-5416 rob@aqpaintingco.com Painting | Painting (Applicators) AFR Furniture Rental. . . . . . . . . . . . . . . . . . . . . . . . (407) 608-5141 jdiblasio@rentfurniture.com Furniture/Housewares Sales/Leasing Aire-Master of Metro Orlando. . . . . . . . . . . . . . . . . (407) 977-0373 metroorlando@airemaster.com Chemicals/Supplies/Cleaning | Janitorial Supplies AJS Building & Renovations, Inc.. . . . . . . . . . . . . . . (407) 298-9700 info@ajsflorida.com Restoration-Fire,Water & Wind-Insurance | General Contractors | Remodeling All County Pavement Solutions M & M Asphalt . . . . (407) 610-8069 orlando@allcountypaving.com Asphalt Paving/Repairs All Weather Contractors . . . . . . . . . . . . . . . . . . . . . (904) 781-7060 jquiett@allweathercontractors.com General Contractors | Air Conditioning | Heating & Air Conditioning Supplies/Parts | Plumbing Parts/Supplies/ Services | Roofing Contractors/Consultants ALN Apartment Data, Inc.. . . . . . . . . . . . . . . (800) 643-6416 x205 laura@alndata.com Market Research Ameri Group Builders. . . . . . . . . . . . . . . . . . . . . . . (386) 310-8802 krobbins@amerigroupbuilders.com General Contractors | Waterproofing | Construction | Construction Consultant AMH Construction, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 930-5806 tbrush@amhinc.com General Contractors | Remodeling | Construction Anne Rue Interiors Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 322-6742 anne@annerue.com Interior Design | Furniture/Housewares Sales/Leasing | Outdoor/Indoor Furniture | Blinds/Draperies Sales/Installation | Remodeling Apartment Lease-Up Experts . . . . . . . . . . . . . . . . . (305) 3189714 magda@apartmentleaseupexperts.com Leasing Company | Apartment Lease-up/Apartment Leasing Apartment Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 557-6100 seanbailey@apartmentlife.org Resident Retention Functions | Residential Products/Services | Resident Assistance/Social Activities | Resident Retention Apartment Postcards, Inc.. . . . . . . . . . . . . . . . . . . . (800) 973-3317 sonny.apartmentpostcards@gmail.com Advertising/Marketing | Promotional Products/Events ApartmentData.com. . . . . . . . . . . . . . . . . . . . . . . . (713) 320-6650 david@apartmentdata.com Market Research | Market Data ApartmentJobs.com. . . . . . . . . . . . . . . . . . . . . . . . (877) 682-6200 jbeckman@apartmentjobs.com Advertising/Marketing ApartmentSuppliers.com . . . . . . . . . . . . . . . . . . . . (407) 399-0745 JulieMills@apartmentsuppliers.com Advertising/Marketing APEX Billing Solutions. . . . . . . . . . . . . . . . . . . . . . . (866) 281-3977 Alexm@apex-billing.com Utilities | Water Conservation | Water/Sewer Sub-metering | Leak Detection | Energy Conservation Apex Roofing and Restoration. . . . . . . . . . . . . . . . . (407) 701-5152 Apexroofing.franky@gmail.com Construction | Energy Conservation | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants

Apex Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 846-1435 mf@apexsecurityinc.com Security Services/On-Site Arbor Contract Carpet. . . . . . . . . . . . . . . . . (303) 307-8050 x7115 marketing@arborcarpet.com Floor Covering ARD Distributors, Inc.. . . . . . . . . . . . . . . . . . . (800) 282-3377 x35 Phillip@ardonline.com Maintenance Supplies | Appliances | Appliance Refinishing/ Repairs ASI Landscape Management, Inc.. . . . . . . . . . . . . . (813) 948-3938 mmoseley@ameriscapeusa.com Landscaping/Lawn Maintenance | Irrigation Repairs/Parts Asphalt365 Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 344-1194 mimi@asphalt365.com Pressure Washing/Ext. Building Cleaning | Curb Repair/ Painting | Parking Lot Maintenance | Asphalt Paving/Repairs | Painting (Applicators) Assa Abloy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 592-4045 joseph.urman@assaabloy.com Access Control Systems Atlantic Southern Paving and Sealcoating. . . . . . . . (407) 502-0040 gordon@atlanticsouthernpaving.com Asphalt Paving/Repairs | Parking Lot Maintenance Avitus Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 454-2446 hturcotte@avitusgroup.com Accounting, Audit & Income Tax Services B/H Renovation Services, LLC. . . . . . . . . . . . . . . . . (847) 702-7646 dennis@bhrenovation.com Painting (Applicators) | Painting Ball Janik LLP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 4555664 ewalch@balljanik.com Legal Bath Fitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (888) 277-2617 jfusco@jetlinerllc.com Bathtub Repairs & Refinishing BathArt Refinishing. . . . . . . . . . . . . . . . . . . . . . . . . (407) 952-0958 bathartfl@yahoo.com Bathtub Repairs & Refinishing | Counter Repairs & Refinishing | Cabinet/Kitchen/Bath | Chemicals/Supplies/ Cleaning | Cleaning Services Baxter Restoration . . . . . . . . . . . . . . . . . . . . . . . . . (407) 423-5553 zdevonis@baxterrestoration.com Restoration-Fire,Water & Wind-Insurance | Water Restoration | Fire Restoration | Mold/Asbestos/Lead Remediation/ Restoration & Consulting Belfor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 856-6970 kaylee.serrano@us.belfor.com Fire Restoration | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants BestWay Care Carpet Cleaning. . . . . . . . . . . . . . . . (407) 854-5331 bestwaycarecarpet@hotmail.com Carpet Cleaning Services Better NOI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (770) 853-8641 JMontgomery@betternoi.com Credit/Collection Information BG Multifamily . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 3142068 ccrispo@bgmultifamily.com Personnel/Temporary Services Biohazard Response, Inc.. . . . . . . . . . . . . . . . . . . . (407) 862-5552 mail@biohazardresponse.com Crime Scene Cleaning

supplier partner directory BluSky Restoration Contractors. . . . . . . . . . . . . . . . (877) 251-2798 zcline@goblusky.com Restoration-Fire,Water & Wind-Insurance | Commercial Re-roofing | Mold/Asbestos/Lead Remediation/Restoration & Consulting | General Contractors BMS CAT, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 353-9454 gneuman@bmsmanagement.com Water Restoration | Fire Restoration | Mold/Asbestos/ Lead Remediation/Restoration & Consulting | RestorationFire,Water & Wind-Insurance Buy & Sell Fitness. . . . . . . . . . . . . . . . . . . . . . . . . . (800) 900-0526 Oliver@buyandsellfitness.com Exercise Equipment Buyers Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . (303) 991-5580 Chand@buyersaccess.com Purchasing Services Cadmium Construction LLC. . . . . . . . . . . . . . . . . . . (407) 864-1181 phaulk@cad48.com General Contractors | Rehab Caldwell and Gregory. . . . . . . . . . . . . . . . . . . . . . . (800) 927-9274 kgebhardt@caldwellandgregory.com Coin Operated Laundry Equipment CAM Services & Repair LLC . . . . . . . . . . . . . . . . . . (407) 286-7573 cbarfield@camservice.net Curb Repair/Painting | Asphalt Paving/Repairs | Parking Lot Maintenance Camp Construction Services. . . . . . . . . . . . . . . . . . (813) 622-6610 charrell@campconstruction.com Construction | Roofing Contractors/Consultants | Remodeling Career Strategies, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 663-0310 CMccarty@csi4jobs.com Personnel/Temporary Services Carpet Valle, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 814-3920 contact@carpetvalle.com Carpet Cleaning Services | Carpet Dyeing Carpets & Blinds Beautiful, Inc . . . . . . . . . . . . . . . . (407) 578-6000 annette@carpetsblinds.com Floor Covering | Carpet Sales | Blinds/Draperies Sales/ Installation CCMULTI LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 696-1331 greg@ccmulti.com Carpet Cleaning Services | Bathtub Repairs & Refinishing | Water Restoration | Dryer Vent Cleaning | Air Quality Service/ Indoor Century Fire Protection. . . . . . . . . . . . . . . . . (321) 319-8850 x606 jwalker@centuryfp.com Access Control Systems | Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service | Fire Extinguishers | Fire Sprinkler Installation/Inspection/ Backflow/Hydrants CenturyLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 889-6269 Deborah.R.Barnes@CenturyLink.com Telecommunications & Entertainment Services CertaPro Painters of Winter Park. . . . . . . . . . . . . . . (866) 852-1385 winterpark@certapro.com Painting | Painting (Applicators) Chadwell Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 341-4607 marketing@chadwellsupply.com Plumbing Parts/Supplies/Services | Air Conditioning | Air Conditioning Filter/ Filter Materials | Light Bulbs/Light Fixtures | Maintenance Supplies Chase Roofing & Contracting . . . . . . . . . . . . . . . . . (813) 275-9400 Alissa@chaseroofing.com Roofing Contractors/Consultants Checkpoint ID, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . (623) 240-2371 leighann@checkpointid.com Resident Screening Cinch Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (214) 784-5008 a.cordina@cinchkit.com Cabinet/Kitchen/Bath City Fit Concierge. . . . . . . . . . . . . . . . . . . . . . . . . . (615) 496-6165 Mike@cityfitconcierge.com Concierge | Health/Wellness | Personal Training | Exercise Equipment

City Recycling Group, LLC. . . . . . . . . . . . . . . . . . . . (813) 886-2686 Hasan@cityrecyclinggroup.com Clothing Recycling | Waste/Recycling/Specialty/Consulting CN Prestige Contracting LLC. . . . . . . . . . . . . . . . . . (561) 718-0302 charlie@cnprestige.com Rehab | General Contractors Coastal Reconstruction, Inc.. . . . . . . . . . . . . . . . . . (407) 644-1800 amyjames@coastalreconstruction.com Fire Restoration | General Contractors | Mold/Asbestos/ Lead Remediation/Restoration & Consulting | RestorationFire,Water & Wind-Insurance | Construction Cohen Construction Inc. . . . . . . . . . . . . . . . . . . . . . (386) 848-4562 Dan@CohenConstruction.net General Contractors | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Fire Restoration | Water Restoration | Maintenance Repairs Commercial Fitness Products, Inc.. . . . . . . . . . . . . (407) 221-1974 sales@commfitnessproducts.com Exercise Equipment Commercial Laundries of West Florida . . . . . . . . . . (813) 8861477 mike@clwf.net Coin Operated Laundry Equipment Competitive Edge Landscaping. . . . . . . . . . . . . . . . (407) 391-1532 admin@ce-landscapes.com Tree Services | Irrigation Repairs/Parts | Landscaping/Lawn Maintenance Conex Recycling Corporation. . . . . . . . . . . . . . . . . . (866) 879-2663 jason@conexrecycling.com Waste/Recycling Contractors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (678) 489-2900 ctardy@contractorsinc.com General Contractors | Construction | Roofing Contractors/ Consultants CoolThings, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . (516) 236-9546 devon@coolthingsfl.com Outdoor/Indoor Furniture | Pool and Patio Furniture CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . (855) 491-2696 kgibbons@saferent.com Computer Software/Hardware | Electronic Payment Service | Credit Card Merchant Services CORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 678-2677 sabrina.mendoza@cort.com Furniture/Housewares Sales/Leasing CoStar Apartments.com Network . . . . . . . . . . . . . . (407) 505-8774 kalexander@costar.com Multimedia Services | Advertising/Marketing | Market Research | Internet Services & Design CRB Entertainment. . . . . . . . . . . . . . . . . . . . . . . . . (407) 310-4074 crbentertainment@gmail.com Resident Retention | Entertainment | Advertising/Marketing Creative Multicare, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 241-8998 mmode@creativemulticare.com Turn-Key | Cabinet/Kitchen/Bath | Carpet Cleaning Services | Painting Crest Exteriors, LLC . . . . . . . . . . . . . . . . . . . . . . . . (214) 471-4444 meredith@crestroof.com Roofing Contractors/Consultants | General Contractors | Gutter Protection | Restoration-Fire,Water & Wind-Insurance | Fencing Criste Construction, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 324-2222 jcriste@cristeconstruction.com Construction | Construction Consultant Critical Intervention Services. . . . . . . . . . . . . . . . . . (407) 420-7945 jeffe@kkpsecuritygroup.com Security Services/On-Site CSC ServiceWorks . . . . . . . . . . . . . . . . . . (407) 365-3835 x50514 events@cscsw.com Coin Operated Laundry Equipment Cutting Edge Carpet, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 244-5588 jill@cuttingedgecarpet.com Rehab | Floor Covering | Carpet Sales | Remodeling D. Sink, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 474-8274 jodi@sinkincsigns.com Printing/Typesetting/Graphic Arts | Signs/Flags/Banners | Promotional Products/Events | Advertising/Marketing | Signs

Davis Air-Vac & Carwash, Inc.. . . . . . . . . . . . . . . . . (407) 673-2777 davisvac@gmai.com Car Wash/Coin Operated/Vac & Water Machines DBK Construction & Service Solutions. . . . . . . . . . . (386) 860-0020 kenny@godbk.com General Contractors | Air Conditioning | Electrical Supplies/ Services | Plumbing Parts/Supplies/Services | Construction Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP. . . . . . . . . . . . . . . . (407) 422-2454 tkk11@dbksmn.com Attorney/Court Services Delta Faucet Company. . . . . . . . . . . . . . . . . . . . . . (813) 267-5833 jrice@suncoastsalesllc.com Plumbing Parts/Supplies/Services DeNyse Companies. . . . . . . . . . . . . . . . . . . . . . . . . (727) 366-9267 aswartz@denyseco.com Signs Digital Graphics Plus. . . . . . . . . . . . . . . . . . . . . . . . (407) 869-0077 sales@digitalgraphicsplus.com Signs/Flags/Banners Dogwood Building Supply. . . . . . . . . . . . . . . . . . . . (404) 550-1902 kara.bonzheim@dogwoodbuildingsupply.com Rehab Driveway Maintenance Inc.. . . . . . . . . . . . . . . . . . . (407) 298-8558 mlippai@driveway.net Asphalt Paving/Repairs Droplit, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (212) 235-7877 stephen@droplit.io Access Control Systems | Computer Software/Hardware | Fire Alarm Installation, Monitoring & Service | Leak Detection | Resident Retention Duke Energy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (863) 221-9108 brad.beumel@duke-energy.com Utilities EDC Services Group. . . . . . . . . . . . . . . . . . . . . . . . (407) 329-7404 jmoore@edcsg.com Construction | Construction Consultant | Plumbing Parts/ Supplies/Services | Pressure Washing/Ext. Building Cleaning | Maintenance Repairs Edge 2 Edge Roofing, LLC. . . . . . . . . . . . . . . . . . . . (678) 785-6510 blipton@Edge2EdgeRoofing.com Roofing Contractors/Consultants Elite Flooring & Design, Inc.. . . . . . . . . . . . . . . . . . (813) 341-3501 mherman@elitefloor.com Flooring Supplies/Flooring Adhesives | Carpet Sales Elite Steam, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 718-6478 elitesteampartners@gmail.com Carpet Cleaning Services Enviro Clean Restore. . . . . . . . . . . . . . . . . . . . . . . . (888) 231-3130 mark@ecrestore.com Crime Scene Cleaning | Mold Inspection Services | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Remodeling | Restoration-Fire,Water & Wind-Insurance ePremium Insurance. . . . . . . . . . . . . . . . . . . (513) 972-4880 x470 ann.padgett@epremium.com Insurance Services/Risk Management | Insurance Sales Equifax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (206) 293-2361 Kristin.farm@equifax.com Credit/Collection Information ET & T Distributors, Inc.. . . . . . . . . . . . . . . . . . . . . . (386) 322-7789 accounting@ettflorida.com Playground/Shade & Park Equipment | Pool and Patio Furniture | Outdoor/Indoor Furniture | Playground & Park Equipment Eviction 24 7 by Lippes Mathias Wexler Friedman LLP. . . . . . . . . . . . . . . . . . . . . . (904) 660-0020 MMucario@lippes.com Legal | Evictions | Attorney/Court Services Exercise Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 996-8890 john@exercisesystems.com Exercise Equipment Far Out Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 900-8327 zaid@faroutsolutions.com Computer Software/Hardware

OCTOBER/NOVEMBER/DECEMBER 2019

supplier partner directory Fastpro Pressure Cleaning . . . . . . . . . . . . . . . . . . . (954) 607-0179 mtaylor@fastprocleaning.com Pressure Washing/Ext. Building Cleaning Ferguson Facilities Supply. . . . . . . . . . . . . . . . . . . . (407) 427-0073 errett.sechler@ferguson.com Air Conditioning | Light Bulbs/Light Fixtures | Appliances | Plumbing Parts/Supplies/Services | Maintenance Supplies Ferran Services & Contracting, Inc . . . . . . . . . . . . . (407) 422-3551 ytarragona@ferran-services.com Electrical Supplies/Services Fetch Package Delivery. . . . . . . . . . . . . . . . . . . . . . (256) 337-0581 ahammond@fetchpackage.com Package Delivery Firetronics, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 774-6900 mcollier@firetronics.com Fire Extinguishers | Fire Alarm Certification & Consulting | Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Wireless Service First Choice Coffee and Water. . . . . . . . . . . . . . . . . (407) 340-2578 orlando@firstchoiceservices.com Coffee/Tea Service | Ice Machines | Water Filtration First Place Fitness Equipment. . . . . . . . . . . . . . . . . (904) 998-0738 vendorinvoices@1pfe.com Exercise Equipment FitRev. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 870-2966 doug@fitrev.com Exercise Equipment | Floor Covering Five Star Claims Adjusting. . . . . . . . . . . . . . . . . . . . (321) 414-4008 kevind@fsclaims.com Plumbing Parts/Supplies/Services | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants FJD Power Washing LLC. . . . . . . . . . . . . . . . . . . . . (407) 920-4467 fjdpowerwashing@yahoo.com Roof & Exterior Cleaning | Gutter cleaning | Power Washing | Window cleaning Flo-Tec Automation. . . . . . . . . . . . . . . . . . . . . . . . . (727) 531-8796 kwatts@flo-tecinc.com Irrigation Repairs/Parts | Plants/Planting Supplies Florida Paints & Coatings, LLC . . . . . . . . . . . . . . . . (407) 242-4257 gloria@floridapaints.com Waterproofing | Swimming Pool Repairs & Renovations | Paints & Supplies Florida Pest Control. . . . . . . . . . . . . . . . . . . . . . . . . (407) 896-6601 S.irizarry@flapest.com Exterminators | Landscaping/Lawn Maintenance G5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (954) 805-2310 rickspennato@getg5.com Advertising/Marketing | Internet Services & Design Gator Cleaning & Restoration . . . . . . . . . . . . . . . . . (386) 479-4613 callgatornow@gmail.com Carpet Cleaning Services | Cleaning Services | Chemicals/ Supplies/Cleaning | Air Conditioning Filter/ Filter Materials | Pressure Washing/Ext. Building Cleaning GDE Renovations, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 321-8886 acollins@gderenovations.com Construction | Construction Consultant Global Roofing, LLC. . . . . . . . . . . . . . . . . . . . . . . . . (407) 732-7911 hfdevanfl@gmail.com Construction | Roofing Contractors/Consultants | General Contractors Golf & Electric Vehicles. . . . . . . . . . . . . . . . . . . . . . (407) 468-3793 dsileo@gevehicles.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs Grace Hill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (615) 587-4616 jmcclain@gracehill.com Training/Education Green Planet Landscape Contractors LLC. . . . . . . . (407) 275-0804 richie@brucehageirrigation.com Irrigation Repairs/Parts | Sprinkler Systems | Landscaping/ Lawn Maintenance/Consulting | Plants/Planting Supplies | Mulch Green Power Landscape Maintenance LLC. . . . . . . (321) 396-2425 GreenPowerl@hotmail.com Landscaping/Lawn Maintenance/Consulting | Landscaping/ Lawn Maintenance | Plants/Planting Supplies | Lawn/Shrub Spraying

The Key www.aago.org

H & F Construction Services, LLC. . . . . . . . . . . . . . (407) 732-7911 hfdawnfl@gmail.com General Contractors | Remodeling | Construction Hall Company, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 327-4930 Crystal@hallcompanyinc.com, Asphalt Paving/Repairs Handy Trac Systems. . . . . . . . . . . . . . . . . . . (800) 665-9994 x231 holly@handytrac.com Key Control Systems Harrison Brown Construction, LLC. . . . . . . . . . . . . . (407) 637-2985 anne@harrisonbrownllc.com Rehab | General Contractors | Remodeling | Construction HD Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 232-0097 John.hill@hdsupply.com Air Conditioning | Air Conditioning Filter/ Filter Materials | Appliances | Appliance Refinishing/Repairs | Chemicals/ Supplies/Cleaning HH Staffing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 401-9496 sarah@hhstaffingservices.com Personnel/Temporary Services Hogan Landscapes, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 283-5296 HOGANLANDSCAPES@GMAIL.COM Lawn/Shrub Spraying | Landscaping/Lawn Maintenance Honey2do. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (321) 806-3263 corp@honey2do.com Air Conditioning | General Contractors | Painting House of Floors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (407) 830-6999 DSchetrompf@houseoffloors.com Carpet Sales | Carpet Cleaning Services Hub International Florida. . . . . . . . . . . . . . . . . . . . . (407) 894-5431 william.wilson@hubinternational.com Insurance Services/Risk Management I&E Construction. . . . . . . . . . . . . . . . . . . . . (503) 388-3632 x3632 keller@iecon.us Water Restoration | Siding/Installation | Remodeling | Rehab | General Contractors i4 Waste Valet & Recycling . . . . . . . . . . . . . . . . . . . (407) 312-5008 Info@i4valetwaste.com Waste Removal | Waste Removal/Consulting | Waste/ Recycling | Waste/Recycling/Specialty/Consulting InfoTycoon . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 267-1506 x718 amauro@infotycoon.com Computer Software/Hardware Integrity Property Services . . . . . . . . . . . . . . . . . . . (727) 865-9354 Clintp@integrityprops.com Construction | Construction Consultant | Roofing Contractors/ Consultants | Rehab Intellectual Design, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 847-2330 Info@myintellectualdesign.com Painting | Painting (Applicators) | Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Concrete Coatings/Pool Decks/Entries Interior Solutions of Orlando. . . . . . . . . . . . . . . . . . (407) 490-3050 accounting@isokitchens.com Cabinet/Kitchen/Bath ISS Supply, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 423-5800 aperez@iss-supply.com Air Conditioning Filter/ Filter Materials | Appliances | Air Conditioning Jim Cary Painting. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 468-6057 jimcarypainting@gmail.com Painting | Painting (Applicators) | Paints & Supplies Josko llc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 807-0337 justin@joskoservices.com Air Conditioning | Plumbing Parts/Supplies/Services | Electrical Supplies/Services | Roofing Contractors/ Consultants | General Contractors KeyTrak, Inc.. . . . . . . . . . . . . . . . . . . . . . . (888) 539-8725 x77853 ccampbell@keytrak.com Key Control Systems | Turn-Key | Access Control Systems Kings III Emergency Communications. . . . . . . . . . . (972) 906-7046 kthomas@kingsiii.com Telephone Answering Services/Pay Telephone | Safety Awareness Products | Insurance Services/Risk Management

Lanco Paints & Coatings. . . . . . . . . . . . . . . . . . . . . (407) 240-4000 rblume@lancopaints.com Paints & Supplies Langerman Construction, LLC. . . . . . . . . . . . . . . . . (386) 320-0114 TiffanyS@LangermanConstruction.com General Contractors Law Office of James I. Barron, III, P.A.. . . . . . . . . . . (407) 865-5621 lcaulder@jamesbarronlaw.com Evictions | Legal | Attorney/Court Services Law Offices Of Heist, Weisse & Wolk P.A.. . . . . . . . . 800-253-8428 harry@evict.com Attorney/Court Services | Legal | Evictions Leisure Creations. . . . . . . . . . . . . . . . . . . . . (256) 332-4567 x201 adwelborn@lcfurn.com Pool and Patio Furniture | Outdoor/Indoor Furniture Liberty Group (The) . . . . . . . . . . . . . . . . . . . . . . . . (407) 512-6408 Acct1lg@thelibertygroup.com Personnel/Temporary Services | Maintenance Repairs Liberty Seal Coat Ltd. . . . . . . . . . . . . . . . . . . . . . . . (386) 676-1111 tgahan@libertysealcoat.com Asphalt Paving/Repairs | Curb Repair/Painting | Maintenance Repairs | Painting | Parking Lot Maintenance Lifestyle Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 293-8334 david@lifestyleflooringinc.com Floor Covering M & J Enterprises Intâ€™l Inc.. . . . . . . . . . . . . . . . . . . (407) 657-4967 CRoberts@mandjinc.com General Contractors Maintenance Supply Headquarters. . . . . . . . . . . . . (407) 572-2043 richard.edel@supplyhq.com Maintenance Supplies Mallard Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . 321-804-4907 bobq@mallardsystems.com Roof & Exterior Cleaning Manse Construction LLC. . . . . . . . . . . . . . . . . . . . . (940) 859-1128 david@manseconstruction.com General Contractors | Construction Consultant | Fire Restoration | Painting | Siding/Installation Marietta Drapery & Window Coverings Company . . (404) 313-0424 lrepa@mariettadrapery.com Window/Screen/Door Replacement Parts | Blinds/Draperies Sales/Installation Massey Services, Inc . . . . . . . . . . . . . . . . . . . . . . . (407) 521-7373 tswanson@masseyservices.com Lawn/Shrub Spraying | Exterminators Minol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 386-6611 dleon@minolusa.com Energy Conservation | Water/Sewer Sub-metering | Utilities Modern Message LLC. . . . . . . . . . . . . . . . . . . . . . . (214) 238-4443 nikki@modernmsg.com Advertising/Marketing Mohawk Industries. . . . . . . . . . . . . . . . . . . . . . . . . (813) 597-7087 joseph_jefferson@mohawkind.com Construction | Floor Covering MRI Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404-689-7544 Elyssa.jaffe@mrisoftware.com Computer Software/Hardware MyRentComps.Com . . . . . . . . . . . . . . . . . . . . . . . . (407) 206-3791 rsmith@myrentcomps.com Market Research | Market Survey/ Online National Carts. . . . . . . . . . . . . . . . . . . . . . . (800) 940-8068 x1013 BOconnell@nationalcarts.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies National Credit Systems, Inc. . . . . . . . . . . . . . . . . . (800) 530-0676 pmann@nationalcreditsystems.com Credit/Collection Information Natures Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 362-1649 naturescare1@gmail.com Landscaping/Lawn Maintenance/Consulting Nu-Leaf Landscaping & Property Services . . . . . . . (407) 566-0921 info@nu-leaf.com Irrigation Repairs/Parts | Lawn/Shrub Spraying | Landscaping/Lawn Maintenance

supplier partner directory Oakhurst Signs. . . . . . . . . . . . . . . . . . . . . . . . . . . . (727) 532-8255 Scott@oakhurstsigns.com Signs/Flags/Banners OEM Laundry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 240-0211 parts@oemlaundryparts.com Coin Operated Laundry Equipment Omegascapes, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . (407) 883-5191 Derek@Omegascapes.com Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Lawn/Shrub Spraying | Irrigation Repairs/Parts | Sprinkler Systems OnCall Parking Manager. . . . . . . . . . . . . . . . . . . . . (833) 662-2555 sales@oncallparking.com Automatic Access Systems | Access Control Systems | Security Services/On-Site | Patrol Services OnSight Industries LLC. . . . . . . . . . . . . . . . . . . . . . (407) 537-9256 aaron@thinkonsight.com Advertising/Marketing | Pool and Patio Furniture | Playground/Shade & Park Equipment | Printing/Typesetting/ Graphic Arts | Signs/Flags/Banners Opiniion, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (885) 330-9980 sales@opiniion.com Reputation Management Orion Waste Solutions. . . . . . . . . . . . . . . . . . . . . . . (410) 841-9073 jchalk@orionwaste.com Compactor Rentals | Waste Removal | Waste/Recycling | Waste Removal/Consulting Orlando Golf Carts. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 426-9727 wfierro@orlandogolfcars.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies Orlando Prestige Painting & Restoration, Inc.. . . . . . (407) 852-7981 jpinto@orlandoprestigepainting.com Painting | Paints & Supplies | Painting (Applicators) | Maintenance Repairs | Maintenance Supplies Orlando Utilities Commission . . . . . . . . . . . (407) 423-9100 x2491 MLucas@ouc.com Utilities | Water Conservation | Access Control Systems | Energy Conservation OSGS Security, LLC. . . . . . . . . . . . . . . . . . . . . . . . . (407) 731-4898 osgs_management@yahoo.com Security Services/On-Site | Vehicle patrol services | Armed Security | Unarmed security | Firewatch PCDG Construction, LLC. . . . . . . . . . . . . . . . . . . . . (407) 502-2939 michele.zahn@prospectcdg.com Asphalt Paving/Repairs | Construction Consultant | Concrete Coatings/Pool Decks/Entries | Air Conditioning | Rehab | Construction | Architecture PEAK Contractors Inc . . . . . . . . . . . . . . . . . . . . . . . (813) 559-8550 Dave@peakcontractorsinc.com Construction | Construction Consultant | Painting | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Pressure Washing/Ext. Building Cleaning Performance Roofing . . . . . . . . . . . . . . . . . . . . . . . (407) 210-1503 jfretz@performanceroofingusa.com oofing Contractors/Consultants Pet Alliance of Greater Orlando. . . . . . . . . . . . . . . . (407) 409-0903 hpapoulis@petallianceorlando.org Pet Resource Pet and Playground Products . . . . . . . . . . . . . . . . . (334) 318-5448 keasterling@herculespoly.com Pet Services/Sitting | Playground/Shade & Park Equipment | Playground & Park Equipment PetScreening.com. . . . . . . . . . . . . . . . . . . . . . . . . . (864) 641-7387 john@petscreening.com Pet Services/Sitting | Pre-Employment/Resident Screening | Resident Assistance/Social Activities | Legal PGAA Promos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 994-4930 Ashley@pgaapromos.com Promotional Products/Events Pioneering Technology Corp.. . . . . . . . . . . . . . . . . . (800) 433-6026 info@pioneeringtech.com Safety Awareness Products | Fire Alarm Installation, Monitoring & Service PoolSure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 855-1500 ap@poolsure.com Swimming Pool Chemical/Supplies/Cleaning

Porter PPG Paints. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 340-1843 julialehman@ppg.com Painting | Paints & Supplies PrintWithMe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (502) 593-1042 sales@printwithme.com Printing/Typesetting/Graphic Arts | Residential Products/ Services | Resident Retention | Resident Retention Functions | Resident Assistance/Social Activities Pristine Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . (813) 450-8423 FRamos@Priscoinc.com Cleaning Services | Painting | Carpet Cleaning Services Pro Care Contracting LLC. . . . . . . . . . . . . . . . . . (888) 240-7682x1 mark@procarecontracting.com General Contractors ProGreen Services . . . . . . . . . . . . . . . . . . . . . . . . . (407) 222-0445 marian@progreenservices.net Landscaping/Lawn Maintenance/Consulting Prolitec, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (414) 615-4680 jshankle@prolitec.com Marketing/Scent Marketing ProMAXima Strength & Conditioning. . . . . . . . . . . . (407) 429-9972 csteele@promaxima.com Exercise Equipment Proscape Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 438-7442 kodell@proscape.biz Lawn/Shrub Spraying | Landscaping/Lawn Maintenance/ Consulting | Plants/Planting Supplies | Irrigation Repairs/ Parts | Sprinkler Systems (irrigation) Publix Super Markets, Inc.. . . . . . . . . . . . . . . . . . . (407) 922-8434 stephanie.glazer@publix.com Concierge | Food Service Q Group Builders, Inc. (The) . . . . . . . . . . . . . . . . . . (215) 942-6700 mmoser@theqgroup.biz Concrete Coatings/Pool Decks/Entries | Aluminum Contractors | Cabinet/Kitchen/Bath | Construction | Carpentry & Refurbishing | Asphalt Paving/Repairs Quality First Builders Property Restoration. . . . . . . (407) 276-2364 lauren@qfbuilders.com Mold/Asbestos/Lead Remediation/Restoration & Consulting | Construction | Fire Restoration | Water Restoration Quality Restoration & Renovations . . . . . . . . . . . . . (813) 517-1555 jj.hernandez@qualityroofinginc.net Rehab | Construction | Fire Restoration | RestorationFire,Water & Wind-Insurance | Remodeling Quality Roofing, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (813) 620-4797 Rick.Jenkins@qualityroofinginc.net Roofing Contractors/Consultants Quick Response Fire Protection. . . . . . . . . . . . . . . . (407) 469-2134 mbrasher@quickresponsefl.com Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service | Backflow Testing & Repair | Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Fire Extinguishers R-Tistic Interiors, Inc. . . . . . . . . . . . . . . . . . . . . . . . (407) 677-6197 gretchenquinn@aol.com Painting (Applicators) | Interior Design Rapid Response Team. . . . . . . . . . . . . . . . . . . . . . . (754) 600-8143 jfinch@rrtfl.com Water Restoration | Remodeling Real Floors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 960-1752 alynch@realfloors.com Rehab | Floor Covering | Carpet Sales RealPage, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 820-3015 stacey.blackwell@realpage.com Computer Software/Hardware Reaonix, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 521-7200 gerald.jackson@reaonix.com Electrical Supplies/Services | Security Systems/Service, Installation & Monitoring | Access Control Systems | Cameras/CCTV | Fire Alarm Installation, Monitoring & Service Redi Carpet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 855-4700 Linda.Beach@redicarpet.com Carpet Sales | Floor Covering Reliable Roofing of Florida Inc. . . . . . . . . . . . . . . . . (407) 720-7188 angielea@reliableroofing.biz Roofing Contractors/Consultants

Rent Debt Automated Collections, LLC . . . . . . . . . . (800) 467-2316 apusateri@rdacgroup.com Credit/Collection Information Rent Path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 247-8484 lwolters@rentpath.com Internet Services & Design | Market Survey/ Online | Multimedia Services | Advertising/Marketing | Market Research RENU Waste Management, LLC. . . . . . . . . . . . . . . . (407) 488-2753 andis@renu.green Waste/Recycling | Waste Removal/Consulting | Waste/ Recycling/Specialty/Consulting | Cleaning Services | Pressure Washing/Ext. Building Cleaning Rescon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 422-0144 lmercado@gorescon.com Fire Restoration | Water Restoration | Mold/Asbestos/Lead Remediation/Restoration & Consulting | Construction ResMan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 349-1406 heather.calderone@myresman.com Computer Software/Hardware Resource Pavement Group. . . . . . . . . . . . . . . . . . . (813) 389-0523 info@resourcepavementgroup.com Asphalt Paving/Repairs Rezcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-678-0023 Daniel.Sobremonte@rapcosupply.com General Contractors | Maintenance Repairs | Sidewalk Repairs/ Grinding | Air Conditioning Filter/ Filter Materials | Air Conditioning Rolyn Companies, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 369-5100 jandrawis@rolyncompanies.com Mold/Asbestos/Lead Remediation/Restoration & Consulting | Restoration-Fire,Water & Wind-Insurance | Crime Scene Clean-up | Fire Restoration | Water Restoration Ronald West Roofing, LLC. . . . . . . . . . . . . . . . . . . . (844) 766-9378 Paul@bardane.net Roofing Contractors/Consultants Safely SoftWash, LLC. . . . . . . . . . . . . . . . . . . . . . . (407) 761-3116 jw@safelysoftwash.com Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning SAR Diversified, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (352) 518-0981 bzeranski@sardiversified.com Roofing Contractors/Consultants | Siding/Installation | Carpentry & Refurbishing | General Contractors Service Master Plumbing Servic. . . . . . . . . . . . . . . (407) 671-6494 office@servicemasterplumbing.com Plumbing Parts/Supplies/Services Shaw Industries, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (407) 448-8236 sean.wynn@shawinc.com Floor Covering | Carpet Sales SightPlan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 230-3594 joseph.westlake@sightplan.com Computer Software/Hardware Signal 88 Security Orlando. . . . . . . . . . . . . . . . . . . (407) 456-9006 Orlando@signal88.com Security Services/On-Site Silbar Security Of Central Florida. . . . . . . . . . . . . . (407) 552-1971 silbarflorida@gmail.com Vehicle patrol services | Unarmed security | Armed Security | Firewatch | Security Services/On-Site Skinner Waste Solutions. . . . . . . . . . . . . . . . . . . . . (904) 683-6755 russell@skinnerwastesolutions.com Waste/Recycling | Waste Removal Skymark Roofing, LLC. . . . . . . . . . . . . . . . . . . . . . . (352) 805-8935 david.nye@skymarkroofing.com Roofing Contractors/Consultants Soap & Sea Soft Washing. . . . . . . . . . . . . . . . . . . . (386) 717-7672 chad@soapandsea.com Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning SofitCo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 521-8775 Melody@so-fitco.com Exercise Equipment Southeast Floors, LLC. . . . . . . . . . . . . . . . . . . . . . . (407) 888-8008 Joel@sefloors.com Carpet Sales | Floor Covering

OCTOBER/NOVEMBER/DECEMBER 2019

supplier partner directory Southeastern Laundry Equipment. . . . . . . . . . . . . . (407) 402-1571 peter@selaundry.com Coin Operated Laundry Equipment Southern Aquatic Management, Inc.. . . . . . . . . . . . (407) 416-3482 a.church@southernaquaticmgmt.com Lake Maintenance Southern Management Systems, Inc.. . . . . . . . . . . (407) 895-7100 marilyn@sms-collects.com Credit/Collection Information Sparkling Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 247-0333 sparklingcleanis@yahoo.com Turn-Key | Pressure Washing/Ext. Building Cleaning | Construction Cleaning Spherexx.com®. . . . . . . . . . . . . . . . . . . . . . . . . . . (918) 491-7500 bwilson@spherexx.com Advertising/Marketing | Website Development | Lead Management | Revenue Management | Software Development Spies Pool, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 847-2771 todd@spiespool.com Swimming Pool Repairs & Renovations | Chemicals/Supplies/ Cleaning Spray Soft LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (386) 200-5590 joshua@spray-soft.com Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning Spray-Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (423) 488-5455 mcrosby@spraylock.com Flooring Supplies/Flooring Adhesives Stealth Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . (407) 697-2348 tmiller@stealthmonitoring.com Cameras/CCTV | Security Systems/Service, Installation & Monitoring Straight Line Fence & Outdoor, LLC. . . . . . . . . . . . . (386) 873-7661 mark@straightlinefencefl.com Fencing Stratus Construction & Roofing. . . . . . . . . . . . . . . . (407) 625-5866 skramer@stratusroofing.com Roofing Contractors/Consultants | Construction Sunbrite Outdoor Furniture. . . . . . . . . . . . . . . . . . . (407) 294-9041 will@sunbritefurniture.com Outdoor/Indoor Furniture | Awnings | Pool and Patio Furniture | Outdoor/Indoor Furniture/Refinishing Sunburst Trees & Lawncare, Inc.. . . . . . . . . . . . . . . (407) 767-0077 allison@sunbursttrees.com Landscaping/Lawn Maintenance | Plants/Planting Supplies | Sprinkler Systems (irrigation) | Mulch | Fountains/Sales & Service SweetWater Restoration, Inc. . . . . . . . . . . . . . . . . . (904) 880-1919 benb@swrestore.com Restoration-Fire,Water & Wind-Insurance | Construction | General Contractors | Fire Restoration | Mold Inspection Services Swet Construction Group . . . . . . . . . . . . . . . . . . . . (321) 594-5569 frank@swetconstructiongroup.com General Contractors | Interior Design | Rehab | Mold/ Asbestos/Lead Remediation/Restoration & Consulting Switch Electric LLC. . . . . . . . . . . . . . . . . . . . . . . . . (800) 929-5035 nava@switchelectric.net Electrical Supplies/Services Syndication Attorneys PLLC. . . . . . . . . . . . . . . . . . (844) 796-3428 Charlene@SyndicationAttorneys.com Legal | Financing Termite Lawn and Pest, Inc. . . . . . . . . . . . . . . . . . . (407) 447-7378 info@termitelawnandpest.com Animal/Wildlife Removal | Exterminators | Lawn/Shrub Spraying | Bed Bug Detection

TextBox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (850) 205-1111 brian@textbox.ccm Voice Mail/Messaging | Telecommunications & Entertainment Services The Home Depot Pro. . . . . . . . . . . . . . . . (954) 922-7100 x185099 izaitz@wilmar.com Appliances | Air Conditioning Filter/ Filter Materials | Maintenance Supplies | Janitorial Supplies | Air Conditioning The Lake Doctors, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 327-1080 julian.stern@lakedoctors.com Lake Maintenance | Fountains/Sales & Service The Pool Specialist. . . . . . . . . . . . . . . . . . . . . . . . . (407) 432-8664 zain@thepoolspecialist.com Swimming Pool Repairs & Renovations | Spa & Pool Heaters | Asphalt Paving/Repairs The Schaller Group. . . . . . . . . . . . . . . . . . . . . . . . . (313) 670-9020 jason@theschallergroup.com Construction Consultant | Construction | Rehab | Remodeling | Interior Design The Sherwin Williams Company. . . . . . . . . . . . . . . (407) 650-5091 ryan.w.davidson@sherwin.com Paints & Supplies THS National, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . (919) 741-6229 wfisher@thsnational.com General Contractors ToriTom Services, Inc.. . . . . . . . . . . . . . . . . . . . . . . (941) 907-0669 michaelhill.tas@gmail.com Asphalt Paving/Repairs | Concrete grinding/ Concrete replacement/Concrete repair | Parking Lot Maintenance | Sidewalk Repairs/ Grinding | Curb Repair/Painting Total Green Cleaning Inc. . . . . . . . . . . . . . . . . . . . . (407) 413-5561 totalgreen12@yahoo.com Pressure Washing/Ext. Building Cleaning | Cleaning Services | Carpet Cleaning Services | Turn-Key TotalPML. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 342-2366 rclites.tpml@gmail.com Landscaping/Lawn Maintenance | Irrigation Repairs/Parts Trane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (954) 654-9596 david.downs@irco.com Heating & Air Conditioning Supplies/Parts United Water Restoration Group . . . . . . . . . . . . . . . (407) 235-0577 dotb@unitedwaterrestoration.com Water Restoration | Fire Restoration | Mold/Asbestos/Lead Remediation/Restoration & Consulting US Heating and Air Conditioning, Inc. . . . . . . . . . . . (407) 774-9850 lhall@southernhvac.net Air Conditioning | Air Quality Service/Indoor | Air Conditioning Filter/ Filter Materials | Electrical Supplies/Services | Heating & Air Conditioning Supplies/Parts US Lawns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 319-9044 hannah.subh@uslawns.net Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Irrigation Repairs/Parts | Sprinkler Systems (irrigation) | Tree Services Valet Living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (877) 574-2587 Briana.Sellers@valetliving.com Waste/Recycling/Specialty/Consulting Velotaz Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (954) 572-5333 velotaz@bellsouth.net Cabinet/Kitchen/Bath | Floor Covering | Rehab | Remodeling | Turn-Key Vermana. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 601-3943 amesa@vermana.com Swimming Pool Repairs & Renovations | Fountains/Sales & Service

Veteran’s Security Corps of America, Inc. . . . . . . . . (954) 731-5161 info@vscguards.com Security Services/On-Site VIP Promotional Products, LLC . . . . . . . . . . . . . . . . (423) 453-5425 sales@vipmatsandmatting.com Customized Floor Matts Vital Signs of Orlando. . . . . . . . . . . . . . . . . . . . . . . (407) 2970680 dave@vitalsignsorlando.com Signs | Signs/Flags/Banners Voiced LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 405-2382 Jason@voiced.us Software Development Washco Laundry Equipment, Inc. . . . . . . . . . . . . . . (800) 342-9683 triddling@washco.com Coin Operated Laundry Equipment Waste Connections of Florida. . . . . . . . . . . . . . . . . (407) 619-2123 mike.stutts@wasteconnections.com Waste/Recycling/Specialty/Consulting | Waste Removal Waste Pro of Florida. . . . . . . . . . . . . . . . . . . . . . . . (321) 377-5391 rbelanger@wasteprousa.com Waste Removal | Waste/Recycling | Waste Removal/ Consulting | Waste/Recycling/Specialty/Consulting Watermark Restoration. . . . . . . . . . . . . . . . . . . . . . (855) 507-1517 blangley@watermark.us.com General Contractors | Remodeling | Pressure Washing/ Ext. Building Cleaning | Construction | Mold/Asbestos/Lead Remediation/Restoration & Consulting Wayne Automatic Fire Sprinkler, Inc.. . . . . . . . . . . . (321) 332-4599 ldmiles@waynefire.com Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Backflow Testing & Repair | Fire Extinguishers | Testing Backflow Devices | Security Systems/Service, Installation & Monitoring WellKept from Premium Trash Services. . . . . . . . . . (855) 937-4587 jamisongavin@wellkept.com Waste/Recycling/Specialty/Consulting | Waste Removal | Waste Removal/Consulting WellTech Pest Solutions . . . . . . . . . . . . . . . . . . . . . (727) 734-7726 info@welltechpest.com Exterminators | Bed Bug Detection WideEye Surveillance. . . . . . . . . . . . . . . . . . . . . . . (904) 316-4848 wes@wideeyesurveillance.com Security Systems/Service, Installation & Monitoring | Security Services/On-Site XRC, LLC dba Xtreme Roofing & Construction. . . . . (407) 960-5933 taylor@xrcfl.com General Contractors | Roofing Contractors/Consultants | Maintenance Repairs | Construction Xtreme Mats LLC . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 392-0960 natalie@xtrememats.com Cabinet/Kitchen/Bath | Waterproofing | Leak Detection Yardi Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 921-8526 Alan.adams@yardi.com Computer Software/Hardware | Residential Products/Services | Resident Surveys | Pre-Employment/Resident Screening YottaReal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (470) 786-3186 daniel.smith@yottareal.com Software Development | Software Solutions Zee’s Roofing and Construction, Inc.. . . . . . . . . . . . (407) 875-2225 mike@zeesroofingandconstruction.com General Contractors Zumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (706) 627-5733 brian.weinstein@zumper.com Advertising/Marketing | Apartment Lease-up/Apartment Leasing

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