AAGO Nov/Dec Key Magazine 2017

#WeAreAAGO

November/December 2017

Hilton Orlando International Drive 6001 Destination Parkway, Orlando,FL 32819

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

GOLDEN KEY AWARDS Saturday, December 2nd, 2017 Cocktail Hour from 5:30 p.m. until 6:45 p.m.

Dinner at 7:00 p.m.

Award Ceremony at 8:00 p.m.

Welcome to a New Standard of Living.

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With Valet Living Turns, you can rest assured your apartment homes will be pristinely restored and ready for incoming residents - without the stress of coordinating everything on your own. Drawing from our expansive network of premium contractors, our turn service is always quick and consistent, offering dependable support in every season. And with our team handling every aspect of the job, yours can stay focused on the pressing demands of property management so your time and resources are spent where they have the greatest impact: improving resident satisfaction and retention.

Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep.

We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.

Valet Living Pet is the partner for setting the standard in community-building. Our quality products and amenities are tailored to resident needs and those of their loved ones, ultimately contributing to higher resident satisfaction rates and cleaner common areas.

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Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

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Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.”

Regional Manager – Orlando

CONTENTS November/december 2017 volume 43, No. 6

Follow us on...

8 AAGO New Members 9 AAGO Premier Partners 10 The KEY Magazine Rate Schedule and Advertising Information www.facebook.com/AAGOPage 12 AAGO January Installation Dinner www.linkedin.com/groups/Apartment-Association-Greater-Orlando 14 AAGO Foundation Corner https://twitter.com/aagoeducate 15 Future Leader Program 16 AAGO Advocacy at Work www.pinterest.com/aagorocks/ 18 And So it Was...

Instagram Username: _AAGO_ 2017 Business Exchange 21 AAGO Toys for Tots 22 Fifteen Recent Florida Trial Court Cases Involving Landlord Tenant Situations 24 Golden Key Awards 2008~2017 26 And So It Was...

Lease-A-Palooza 28 AAGO Thanks For Giving Luncheon GOLDEN KEY AWARDS 29 AAGO Save-the-Date 29 Congratulations 30 Market Beat Saturday, December 2, 2017 31 Professional Designations 32 No Good Deed Goes Unpunished: See Page 24 for more details Practical Solutions to Eliminate Unintentional FHA Violations 35 Earn Your CAPS! The KEY is published monthly in the interest Published By 36 Educational Opportunities at AAGO of all segments of the multi-housing industry. direct one Print and mail One copy per member is included in the 39 AAGO Student Spotlight formerly American Heritage Press membership dues.

7213 Sandscove Court, Suite 1 40 Yeallow Pages AAGO digests information from a wide variety Winter Park, FL 32792 of sources to keep you informed, but is not in (407) 679-2000 the business of rendering legal, accounting or 45 Connect With NAA financial advice. You should discuss legal, tax FAX (407) 673-4501 and financial matters with your own attorney, www.americanheritagepress.com 46 LEAP Leadership Development Program accountant or other professional advisor. www.directoneinc.com 2008~2017

#WeAreAAGO

GOLDEN KEY AWARDS

and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org

Cover copyright © 2017 AAGO and its licensors.

All rights reserved.

Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141 1

(407) 960-2910 NOVEMBER/DECEMBER 2017 5

AAGO Officers and Directors 2017 OFFICE FFICERS S

PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty The Bainbridg id e Companies idg

VICE-PRESIDENT Lee Rogers CAM JMG Realt Realtyyy,, Inc.

SECRETA T RY TA R Jennifer ffer Livingston Bell Partners, Inc.

TREASURER Rachelle Hundley ARM, HCCP, PP, CPO Royyal Roy al American Mana ement Manag

ASSOCIATE A VICE ATE PRESIDENT Diana Gaus The Liberty Group

DIREC ECTO ORS S

IMMEDIA PA IMMEDIATE P ST PRESIDENT Kimberley HackettMaggard, CAPS Royyal Roy al American Mana ement Manag

Steve Hall H & F Construction Services, LLC

Heather Powell CAM, CAPS PRG Real Esta t te ta

Jolie Holloman CAM Pinnacle

Christin TTenpenny CAPS Contra r vest ra est Mana Management Company n ny

Lynn McDaniel CAM, CAPS MAA

Natalie Cav a aliere av CAPS Cambridg id e Mana idg Management Services

Erika Johnson CAM, CAPS Regional Director,rr, PRG

Sherrie Ngo Milestone one Mana Management

Joe Gonzales Robbins Property Associate, LLC

Amanda Weber W Real Floors

Julia Comings CAPS BH Management

TTJ Jenkins CAPS Finleyy Mana Finle Managgement

Alex Mauro Ross CAS Inf ty Info tyc ycoon

Pete Mann National Credit Services

Association Staff

Chip Ta T tum, CAM, NAAEI Faculty Chief EExecutive Officer

Desire r e Starr, CAPS, NAAEI re Faculty acult aculty Senior Vicee PPrreside resident

6 THE KEY www.aago.org

C Cynth ia Cruz Events ents Mana Manager

Monica Ramsey, y CAM, ARM y, Directorr of Management and Strat ra egic Growth rat

L dia Torr Ly T es Education tion Mana Manager

Meredith Tor T res Grey eys ey ysttar Multi-FFamily Services

Dominica Hurst Officee Mana Manager/Book r r/Book k keeper

Welcome To All Our New Members New Community & Management Company Members ADDISON AT WINDERMERE 13644 Tortona lane • Windermere, Fl 34786 316 units

LAKE NONA ARIEL 14001 benvolio circle • orlando, Fl 32824 348 units

POST LAKESIDE 7826 crosswater Trail • Windermere, Fl 34786 300 units

ARIA AT MILLENIA 5000 millenia Palms dr. • orlando, Fl 32839 270 units

MAITLAND STATION APARTMENTS 525 e. Sybelia Street, #117 maitland, Fl 32751 293 units

THE ALExANDER AT SABEL POINT 2700 Sabal Alexander circle longwood, Fl 32779 286 units

MILLENIUM COVE 4635 cason cove drive orlando, Fl 32811 198 units

THE GATE APARTMENTS 1550 calder blvd. • championsgate, Fl 33896 308 units

BELLANCIA APARTMENTS 7325 Goldenpointe boulevard orlando, Fl 32807 120 units CASTILIAN APARTMENTS 4700 rio Grande Ave. • orlando, Fl 32839 306 units CITITOWER APARTMENTS 101 lake Avenue • orlando, Fl 32801 233 units COLUMBIA RESIDENTIAL 1718 Peachtree Street NW, Suite 684 Atlanta, GA 30309 GRAND RESERVE AT KIRKMAN PARKE 3301 S. Kirkman road • orlando, Fl 32811 205 units INTEGRA 360 1700 Integra land Way Winter Springs, Fl 32708 360 units

OASIS AT LAKE BENNET 906 oasis at lake bennet ocoee, Fl 34761 302 units OASIS AT MOSS PARK 10955 moss Park rd. • orlando, Fl 32832 320 units PENDANA AT WEST LAKES 2021 orange center boulevard orlando, Fl 32805 200 units POINTE AT MERRITT 556 merritt moring Way Altamonte Springs, Fl 32701 102 units

FAR OUT SOLUTIONS 8000 S. orange Ave. • orlando, Fl 32809 Computer Software/Hardware

AMERICAN SOFTWASH 3708 West International Speedway blvd. daytona beach, Fl 32124 Cleaning Services/Presure washing/Ext. Building Cleaning/Roof& Exterior Cleaning

INSURANCE OFFICE OF AMERICA 1855 W. Sr 434 • longwood, Fl Insurance Sales/Insurance Services/Risk Management

COMPLETE RESTORATION LLC 19944 eldorado drive • eustis, Fl 32736 Construction, General Contractors, Remodeling, Restoration-Fire,water & Wind Insurance Roofing Contractors/Consultants

THE TERRACES AT REUNION 7509 mourning dove cir. • reunion, Fl 34747 22 units TzADIK MOUNT DORA 3001 Northland rd. • mount dora, Fl 32757 132 units VENETIAN ISLE 6506 San Francesco Way Windermere, Fl 32836 346 units VISTA PINES 1030 vista Haven circle • orlando, Fl 32825 238 units

New CAssociate Members

ADVANCED FIRE & SECURITY, INC. 2701 Gateway drive • Pompano, Fl 33069 Access Control Systems

CLICK NOTICES INC. 77 W. Street Suite 305 • Annapolis, md 21401 Computer Software/Hardware

THE SAN JUAN 2950 San Juan circle • Kissimmee, Fl 34747 112 units

PATROL SERVICES OF ORLANDO 5323 millenia lakes blvd. • orlando, Fl 32839 Patrol Services Security Services/On-site PRISMATIC 745 N. magnolia Ave. #301 • orlando, Fl 32803 REALYNC 1710 N. Shoal creek Terrace vernon Hills, Il 60061 Advertising/Marketing Computer Software/ Hardware

RONALD WEST ROOFING, LLC 225 S. Swoope Avenue Suite #106 maitland, Fl 32751 Roofing Repairs/Roofing Consultants SWIFT DRY CARPET CLEANING 103 Stonebridge drive longwood, Fl 32779 Carpet Cleaning Services / Cleaning Services WASTE CONNECTIONS OF FLORIDA 1099 miller drive Altamonte Springs, Fl 32701 Waste Recycling/Waste Removal zOOM DRAIN 1134 North boulevard east leesburg, Fl 34748 Maintenace Repairs/Plumbing Parts/ Supplies/Services/Sewer/Septic Water/ Submetering

AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

8 THE KEY www.aago.org

Thank you to our 2017 Premier Partners!

NOVEMBER/DECEMBER 2017 9

The

Key magaziNe

2018 rATe ScHedule ANd AdverTISING INFormATIoN

The KEY Magazine is the official publication of the Apartment Association of Greater Orlando (AAGO). Circulation is to all members of the Association, as well as to the offices off FAA and other state and local apartment associations.

AAGo represents over 600 Apartment Communities with 167,000 units throughout the greater Orlando Area.

Display Advertising: Non-Members add 50% to quoted prices.

FULL COLOR RATES ~ 1 ISSUE ~

FULL COLOR RATES ~ 3 ISSUES ~

FULL COLOR RATES ~ 4 ISSUES ~

Outside Back Cover

$980 per issue

$880 per issue

$780 per issue

Inside Cover

$885 per issue

$785 per issue

$685 per issue

Full Page

$785 per issue

$685 per issue

$585 per issue

Half Page

$485 per issue

$435 per issue

$385 per issue

One Quarter Page

$295 per issue

$275 per issue

$245 per issue

*Member Pricing

— HAVE YOUR OWN FLYERS INSERTED — Flyer Inserts $250 per issue

The January 2018 Special KEY Membership Directory issue will feature AAGO members listed by category. To find out how to get your business listed email Monica Ramsery at monica@aago.org or call (407) 644-0539.

ALL RATES ARE NON-COMMISSIONABLE! Deadlines: First day of the month preceding month of publication. All ad orders must be in writing.

The

Key magaziNe

2018 AdverTISING SPecIFIcATIoN INFormATIoN FULL PAGE

HALF PAGE VERTICAL

HALF PAGE HORIZONTAL

Width Depth FULL PAGE Non-Bleed (Live Area) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7” . . . . . . . . . . . 10” Trim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8.5” . . . . . . . . . . . .11” Bleed (Trim size, add 1/4 bleed allowance) . . . . . . . . . . . . . . . . 8.75” . . . . . . . . . 11.25” HALF PAGE, Vertical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.375” . . . . . . . . 9.875” HALF PAGE, Horizontal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7” . . . . . . . . . 4.75” QUARTER PAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.375” . . . . . . . . . 4.75”

QUARTER PAGE

FLYER INSERTS You provide 1,200 Flyers that have been reduced in size by 10%.

PRODUCTION REQUIREMENTS Advertising rates are based on ads in digital format; we prefer high resolution PDF’s (300dpi). We also accept native files such InDesign CS, QuarkXpress, Illustrator and Photoshop - however, ALL fonts and support files must be included. The ad can be emailed to monica@aago.org or mailed to AAGO, Attn: Monica, 340 N. Maitland Avenue, Maitland, FL 32751.

Production Services: The following services are available at a reasonable charge: graphic design, typesetting or image retouching. Ads that require typesetting must be submitted within 10 days of the Advertising Agreement or upon Agreement if less than 10 days before closing. Please consult with your Account Executive for current prices and details.

Ad Alterations and Copy Changes: All copy changes must be made in writing or via fax and submitted prior to deadline. No copy corrections will be accepted verbally. Advertiser and/or agency assumes risk of possible errors. Publication will exert its best effort, but cannot assume liability for errors or copy changes.

Materials: Any material not requested to be returned will be archived and stored as a convenience to advertisers; publisher assumes no liability for the safekeeping of materials.

Compliance with Specifications: Ads that do not meet the proper size specifications will be handled as follows: Ads smaller than specified will be centered in the proper space.

Ads larger than specified may, at the publisher’s option, be returned to the advertiser or reduced to fit the proper space; additional production charges may be incurred.

Contact Monica Ramsey for advertising information at (407) 644-0539 ext. 207 or monica@aago.org THE KEY MAGAZINE is produced by Direct One, Inc., on behalf of The Apartment Association of Greater Orlando (AAGO) • www.aago.org Direct one, Inc. • 7213 Sandscove Court, Suite 1 • Winter Park, FL 32792 • (407) 679-2000 • Fax (407) 673-4501

Installation Dinner January 17, 2018 6:00 pm Hilton, Altamonte Springs Limited Seating Available!

Please join us for the installation of our 2018 Board of Directors and recognition of our 2018 Committee Leadership.

This dinner meeting typically sells out and space is limited to the first 150 people that sign up! Don’t delay, register today.

REGISTER NOW: 12 THE KEY www.aago.org

www.aago.org

Connect With NAA NAA Connect With We’re the Head Head of of the theClass: Class: We’reSaving SavingYou You aa Seat Seat at at the Register CampusConnex RegisterNow Now for for NAA’s NAA’s CampusConnex

By Cindy Clare, Kettler Management y Clare, Kettler Management 2 0 1 7 N a t i o n a lB yA pCai nr tdm ent Association Chairman of the Board 2017 National Apartment Association Chairman of the Board rand new name, sunny new location! apartment industry executives, you'll learn what it takes to be a leader rand new name, sunny new location! apartment industry executives, you'll learn what it takes to be a leader who inspires and empowers but doesn't dictate, creating confident and NAA’s Student Housing Conference & who inspires and empowers but doesn't dictate, creating confident and NAA’s Student Housing Conference & enthusiastic teamsthat thatgrow growyour yournetnetoperating operating income.

Exposition is now CampusConnex! enthusiastic teams income.

Exposition is now CampusConnex!

If you're in charge of a team, whether as a corporate department YouYoucancanexpect the same energetic, highIf you're in charge of a team, whether as a corporate department expect the same energetic, highhead, regional manager or other team leader, this seminar is for caliber event with the best and brightest head, regional manager or other team leader, this seminar is for you!you! caliber event with the best and brightest For more more information informationand andregistration, registration,visit: visit: www.naahq.org/ industry For www.naahq.org/ industryinsights—but insights—butnow nowwith withaanew new education-careers/leadership-training/dale-carnegie name.

The education-careers/leadership-training/dale-carnegie name.

Theshow showis isalso alsomoving movingtotoOrlando Orlando February 13-14, 2018, and registration is February 13-14, 2018, and registration is You Wouldn’t Build Without Blueprints, So Why open now You Wouldn’t Build Without Blueprints, So Why open nowat atwww.naahq.org/ www.naahq.org/ campusconnex.

Budget Without Benchmarks? campusconnex.There’s There’snonobetter betterplace place toto Budget Without Benchmarks?

The premier NAANAA Survey of of connected. premierindustry industrybudgeting budgetingtool—the tool—the2017 2017 Survey getget connected. save$300 $300on on Income && Expenses looklook at apartRegisterbybyDecember December1 1totosave Expenses(IES)—is (IES)—isthethemost mostcomprehensive comprehensive at apartRegister attendance investment, spendthethetime timewith withnearly nearly900 900student student market andand national youryour attendance investment, andand spend ment housing housingoperations operationsdata. data.With Withdetailed detailedlocal local market national housing professionals leadingindustry industryexhibitors, exhibitors,learn learn all all economic analysis it gives apartment operhousing professionals andand overover 100100 leading economic analysis(in (inover over100 100single singlemarkets), markets), it gives apartment operof the business keynote speakers,breakout breakoutsessions sessionsand andindusindusators the performance against facetsfacets of the business withwith keynote speakers, ators the financial financialtools toolsthey theyneed needtotomeasure measuretheir their performance against try panels. year, a biggerbetter betterWelcome WelcomeParty Partycelebration! celebration! their peers. summary at at try panels.

AndAnd newnew thisthis year, a bigger their peers. Order Orderthe the2017 2017IES IESand andread readthetheexecutive executive summary www.naahq.org/17ies. www.naahq.org/17ies.

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Let Congress Know: Invest in Smart Tax Policy Let Congress Know: Invest in Smart Tax Policy

As Congress considers options reformingAmerica’s America’stax taxcode, code,they they As Congress considers options forforreforming need to understand what’s at stake for the apartment housing industry. need to understand what’s at stake for the apartment housing industry.

The stakes couldn’t be higher: Smart tax policy isn’t merely a game The stakes couldn’t be higher: Smart tax policy isn’t merely a game changer for the businesses, investors and entrepreneurs who develop changer for the businesses, entrepreneurs whowhose develop and manage apartments;investors it’s a life and changer for the people jobs and depend manageonapartments; it’s a life changer for the people whose the industry, for the families they support, and for alljobs depend on the who industry, the families support, andthefor12.3 all million And for Americans makefor apartments theirthey homes. forthan the 12.3 Americans whowork makeinapartments homes.isAnd people who the industry,their tax reform more just amillion debate people who workMembers in the industry, tax reform is more than justtoabuild debate in Congress. of the industry use key tax provisions in Congress.

Membersinvest of theinindustry use keyand taxprovide provisions to build family businesses, communities, quality housing. family businesses, investstake in communities, quality housing.

Each has a personal in the industryand andprovide recognizes the imporEachtance has of a personal theitindustry recognizes the imporhaving a stake voice in when comes toand policies that could impact the of Bella Investment Group impact put it: “If As Amy Smith Montoya tanceindustry. of having a voice when it comes to policies that could the you’reAsinAmy housing, in politics.” of Bella Investment Group put it: “If industry.

Smithyou’re Montoya us in urging Congress to #ProtectTheLease, and get involved at you’re Join in housing, you’re in politics.” www.ProtectTheLease.com Join us in urging Congress to #ProtectTheLease, and get involved at www.ProtectTheLease.com Engage. Inspire. Empower.

Join NAA on November 6 in Fort Worth, Texas, for our next NAAEI Engage. Inspire. Empower.

Leadership Dale Carnegie focused Join NAA on Experience: November 6Powered in Fort by Worth, Texas, forseminar our next NAAEIon leading an organization through urgency and change by increasing Leadership Experience: Powered by Dale Carnegie seminar focused on accountability and offered in conjunction with the Assembly of Delegates leading an organization through urgency and change by increasing meeting. (Please note that registration for any of NAAEI's training is a accountability and offered in conjunction with the Assembly of Delegates separate registration fee from the conference.) meeting.

(Please note that NAAEI's training is a Successful leaders areregistration those willingforto any adaptof and sharpen their own separate registration fee from the conference.) skills to improve team performance. By completing this full-day semiSuccessful those willing to adapt and sharpen their own nar, basedleaders on Daleare Carnegie’s world-class curricula and developed by skills to improve team performance. By completing this full-day seminar, based on Dale Carnegie’s world-class curricula and developed by

Take a Trip Back in Time: ‘REWIND’ to Atlanta Take a Trip Back in Time: ‘REWIND’ to Atlanta

The 2017 NAA Education Conference & Exposition—the largest, most The 2017 NAA Education Conference & Exposition—the largest, most important annual industry gathering—may be over, but that doesn’t important annual industry gathering—may be over, but that doesn’t mean you still can't benefit from the great tactics and strategies shared mean you still can't benefit from the great tactics and strategies shared amongst the industry’s best and brightest. amongst the industry’s best and brightest.

Take advantage of all the great information by purchasing NAAEI’s Take advantage of all grants the great REWIND program, which youinformation full access tobythepurchasing recordings NAAEI’s and REWIND which grants you Visit full www.naahq.org/ access to the recordings and slide-decksprogram, of 50+ education sessions. slide-decks of 50+ education sessions. Visit www.naahq.org/ education-careers/online-learning/rewind-recordings.

education-careers/online-learning/rewind-recordings.

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Developed exclusively NAA members, & Lease makesSpeed apartup theleasing preparation of legal make youryou onsite process ment fast, safe anddocuments, simple. Everything needleasing is online.

Speed more and streamline applicationsmake for prospective residents. up theefficient preparation of legal documents, your onsite leasingNo process wonderefficient it’s the and moststreamline widely usedapplications standardizedfor lease program residents. in the No more prospective apartment wonder it’shousing the mostindustry. widely used standardized lease program in the and comprehensive forms, one common lease Benefits include apartment housingcurrent industry.

(Click & lease andBenefits one common vendor, online and paperless, compatibility include current and comprehensive forms, one common Lease integrates with multiple software programs so site teams can(Click gener-& and one common vendor, online and paperless, compatibility ate accurate lease forms within your current system) and availability in Lease integrates with multiple software programs so site teams can gener48 states and Washington, D.C. Top industry executives representing ate accurate lease forms within your current system) and availability in numerous leading companies choose to use the NAA Click & Lease 48 states representing Program.and But Washington, don't take ourD.C. wordTop for industry it—hearexecutives it straight from them at numerous leading companies choose to use the NAA Click & Lease & Lease bit.ly/ExecTestimony To learn more about how the NAA Click Program.

Butbenefit don't take wordplease for it—hear it straight from them at program can your our business visit www.naahq.org/lease. bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.

NOVEMBER/DECEMBER 2017 13

Foundation oundation Corner

As we speed toward the Holiday Season, we start to talk about it being the Season of Giving.

That always makes me wonder what we mean by that. Is it the season of giving gifts, the season of giving thanks or the season to give to others in need? Although it is the season to give gifts and thanks to those whom are important, I would like to focus on the season of giving to others need.the Holiday Season, we start to talk about it being the Season of Giving. That s we speedintoward always makes me wonder what we meanMany by that.

Is it charities the seasonreceive of giving gifts, the season of It is overwhelmingly a season of giving. major and distribute a tregiving thanksofortheir the season give toor others in need?during Although is the to givewondergifts and mendous portion annualtodollars donations this ittime ofseason year. Many thanks to those whom are important, I would like to focus on the season of giving to others in need. It ful organizations are specifically established to provide for the less fortunate in this season.

It isthis overwhelmingly a season Manytomajor charities andadistribute is with thought that I pose of thegiving. question you “Why doreceive we need season toa tre-mendous give?” portion of their annual dollars or donations during this time of year.

Many wonder-ful organizations People in our community are in need all the time. Is this myopic approach to giving hurting are speciÿcally established to provide for the less fortunate in this season. It is with this thought that I orpose helping our community at large?

The overwhelming answer would be that any giving at the question to you “Why do we need a season to give?” any time to anyone in need is amazing. People in need struggle more during these times and People in our community are in need all the time. Is this myopic approach to giving hurting or these specific efforts toathelp areThe needed, but what aboutwould the rest of the helping our community large? overwhelming answer be that anyyear? giving at any time to Givinginshould however a year-round activity.

The AAGO Foundation is focused one°orts anyone need isbe amazing.

People in need struggle more during these times and these speciÿc year-round and giving.

We areoffocused to help are fundraising needed, but what about the rest the year?on local charities where our donations of timeGiving and money make a large impact in activity. our immediate community.

I ask you join us in should be however a year-round The AAGO Foundation So is focused onto year-round working year-round help inon need. sign up to us by emailing Dominifundraising and giving.toWe areothers focused localPlease charities where ourjoin donations of time and money make a large impact ca@AAGO.org today.in our immediate community. So I ask you to join us in working year-round to help

A

others in need. Please sign up to join us by emailing Domini-ca@AAGO.org today.

The Cure an exclusive TheBowl Cureis happy Bowltoisoffer happy to offerand anfundraising exclusivediscount discount opportunity for and fundraising opportunity the AAGOAAGO Foundation.

For each ticketFor forthe Foundation. each ticketpurchased using the purchased using the promo “AAGO”, a promo “AAGO”, aportion of portion ofwill proceeds will benefit the proceeds benefit theAAGO Getting your AAGOFoundation!

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Getting your tickets is easy! tickets is easy!

Gocurebowl.com/tickets to curebowl.com/tickets 1. Go1. to 2. 2.click “Have a Promo code?”

Click “Have a Promo Code?” button button 3. Click “continue” 3. click “continue” 4. enter code AAGo 4. Enterpromo promo code AAGO in the in the “access an offer” box “access an offer” box 5. Select your seats!

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14 THE KEY www.aago.org

Thank you to all of our Generous Sponsors who contributed and made our 2017 tournament a great success!

Proceeds Benefit:

FUTURE LEADER PROGRAM

Lead, Follow, or Get out of the Way! Do you want to learn the skills to become a Manager or Maintenance Supervisor? Are you motivated to accelerate your career development?

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! AAGO is introducing our brand new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders.

August 16th-Leadership Skills/Traits with Workshop. Meet your Mentor!

August 17th-Eat the Frog; Hiring; Development Plans; Decision Making September 27th-Financial Management and Bootcamp September 28th-Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $150 APASS Subscribers/$175 for Members Registration Form NAME(S): __________________________________________________________________________________ Property:______________________________ Phone: ____________________ Membership Status: .

□ Member

Management Co.________________________________________

Fax: _____________________ □ Non-Member

E-Mail:________________________

□ APASS Subscriber

\

Note: There will be no cancellations accepted after May 1, 2018. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers

The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751

NOVEMBER/DECEMBER 2017 15

AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

Join us for a seat at the table in Tallahassee!

AAGO’s biggest advocacy event of the year is coming up and we want YOU to have a seat at the decision making table. Now is the time to mark your calendars and plan to be in Tallahassee on January 30th and 31st!

The Florida Apartment Association’s (FAA) annual Legislative Conference is our opportunity to meet with state law makers and discuss legislation that directly impacts the apartment industry. If you have never participated in this event before, you can think of it like a traditional sales pitch.

During our meetings with state House and Senate members, we will have a limited amount of time to showcase our industry’s positive economic impact throughout the state and share our concerns regarding policy issues that are being discussed at the state level.

The ultimate goal of this meeting is to leave state lawmakers with a lasting impression that will help ensure our industry is at the forefront of their minds when policy decisions are made during the 2018 session.

Unlike other sales pitches, you won’t be going into this one alone! If you decide to join AAGO for this important advocacy opportunity, you will be working alongside your colleagues from the greater Orlando area. Meetings are conducted in small groups, which provide a chance

16 THE KEY www.aago.org

for first-timers to learn the ropes and jump in as they feel comfortable to so. In addition, AAGO provides a fun advocacy training session prior to the trip to ensure you’ll know what to expect in Tallahassee.

The registration fee for the Legislative Conference is only $95. This fee includes the legislative briefing and APAC reception, which will be held on January 30th. For more information, including hotel accommodations, please visit www.FAALegislativeDays.org or email Chip@AAGO.org.

HURRICANE AFTERMATH

Hurricane season is a solemn reminder of the importance of disaster preparedness and having an action plan.

We hope you and your team stayed safe during during Hurricane Irma. As many members across central Florida continue to deal with the aftermath of this storm, we want you to know that the there are industry specific resources available to assist you during this challenging time.

If you are still recovering or looking for resources, please visit: https://www.faahq.org/news/hurricane-irma-recoveryresources for a list of tools compiled by FAA. Please note, that this page will continue to evolve as new information is acquired. In addition, the National Apartment Association (NAA) has several helpful resources available online at: www.NAAHQ.org.

Last but certainly not least, don’t forget to take the opportunity to evaluate your disaster preparation and response plan. Now is the time to make note of the aspects of your plan that were executed effectively or record the items you wish to modify in the future.

Sharpen your knowledge at supplyHQ.com/MSHAcademy

proud mEmbEr oF

@MSupplyHQ

Call 866-630-6747 Español 888-281-0255 Fax 866-631-6747

YEARS

2007 - 2017

NOVEMBER/DECEMBER 2017 17

And So It Was...

2017 Business exchange xchange

18 THE KEY www.aago.org

NOVEMBER/DECEMBER 2017 19

And So It Was...

(CONTINuED)

2017 Business exchange xchange

don’t miss aago’s 2018 Business exchange exchange 20 THE KEY www.aago.org

CHARITY Toy Drive!

AAGO will be making the Holidays brighter for thousands of boys and girls this year with your help!

If you are collecting new unwrapped toys for your community for Toys for Tots please let us know!

AAGO will be happy to come to your office and collect your toys for you. Toys must be collected by December 15th!

Do you need signs for your toy collection box?

If so Darrin Sink with D. Sink, Inc will send you a free sign.

Email Lydia Rodriguez at Lydia@aago.org to add your office to our toy collection pick-up or for your free sign. You can also bring your unwrapped toys to AAGO’s Thanks for Giving Luncheon on November 10th.

LEGAL NEWS byy KEVIN KNIGHT

Fifteen Recent Florida Trial Court Cases Involving Landlord Tenant Situations Sometimes it’s good to take stock of how landlord/tenant situations are being handled by the court. In this article, we’ll examine 15 recent trial court rulings in Florida involving landlord tenant matters:

1

FREESE V STADTMAUER, Broward County FACTS: Plaintiff sued because her condominium unit was damaged by water leaking from air conditioner in upstairs unit.

HElD: Plaintiff could recover from upstairs tenant who created the leak for Plaintiff’s insurance deductible and cost of new carpeting in damaged room only where tenant was negligent in maintaining air-conditioning unit. Tenant’s landlord is not liable because duty of repair was required to be handled by tenant.

2

MCKENzIE V FIFTEEN FLORIDA, etc. Miami-Dade County FACTS: Plaintiff sued for slip and fall on water on floor of apartment complex laundry room HElD: Apartment complex entitled to summary judgment where Plaintiff could not prove how long the problem existed.

3

PALM LAKE COOP V WILSON, Palm Beach County HElD: Association that did not have landlord-tenant relationship with the tenant did not have standing to evict tenant because of failure to obtain association’s approval for tenant.

4

JACKSONVILLE HOUSING AUTH. V YOUNG, Duval County HElD: Defendant entitled to reasonable attorney’s fees and 22 THE KEY www.aago.org

costs following court’s order determining rent, disbursing funds from court registry, and dismissing complaint.

5

WILSON V LOHMAN PROP. MGMT, Duval County HElD: Tenant who made rental payments throughout period for which she seeks to recover damages for substandard conditions in the unit waived right to bring civil suit

By: Kevin Knight

6

CORINTHIAN APTS V BUTLER, MIAMI DADE COUNTY HElD: County failed to meet its burden to terminate tenant’s Section 8 voucher and violated the tenant’s right when it terminated tenant from voucher program based on hearsay evidence of Department of Corrections supervision report purporting to show that tenant’s ex-boyfriend lived in her subsidized unit, and tenant was not allowed to cross-examine ex-boyfriend or probation officer. The report was not inherently reliable inasmuch as information on report was submitted by criminal and not verified by department

7

SMITH V NOWAK, Palm Beach County HElD: Landlord not entitled to writ possession based on tenant’s failure to abide by settlement agreement without the trial court holding an evidentiary hearing to determine if the tenant had breached the agreement.

8 REAL ESTATE HOLDINGS V RACINE, Polk County

HElD: Plaintiff who is not deeded owner of premises lacked standing to bring eviction action. Further, property management agreement appointing plaintiff as manager and attorney-in fact insufficient to allow Plaintiff to file eviction.

Defect cannot be corrected by amending complaint to add deeded property owner as plaintiff and name the original plaintiff-property manager as the owner’s attorney-in-fact

9

JOSEPH V DIAz, Collier County HElD: three-day notice was defective because: A) it declared the tenancy terminated and demanded that tenant vacate premises without affording opportunity to cure nonpayment; B) included demand for late fees without written agreement authorizing assessment of late fees; and C) stated that late fees could be deemed to be rent; and D) omitted name of county where premises were located

10

FAMSUN V IRVI, Broward County HElD: Where landlord voluntarily dismissed eviction action after tenants vacated leased property and delivered possession to tenant, tenants were not entitled to recover attorneys fees as the prevailing party

11

PASCO HOUSING AUTH V WHITTAKER, Pasco County HElD: Housing authority was not estopped from seeking eviction for nonpayment of rent where Authority had previously accepted late payments of rent and failed to give tenant notice that late payments would no longer be accepted. In particular, Authority did not consistently accept late payments

12

GONzALEz V MURPHY, Collier County HElD: Officer of corporation that owns leased property does not have standing to bring eviction action in his own name

13

NEW ARENA SQUARE V WEST, Miami-Dade County HElD: Public housing termination notice was facially defective for failing to specify any good cause for termination

14 MIAMI BEACH COM. DEV. CORP. V DIAz, Miami-

Dade County HElD: Fifteen-day notice is fatally defective for giving less than thirty days’ notice of termination of month-to-month tenancy. Landlord cannot amend the notice to cure the defect.

15

GRUPO HABITA 429 V FULTON, Miami-Dade County HElD: Public housing seven-day notice and nuisance notice were defective where they: A) failed to include date tenancy would be terminated; and B) failed to state a sufficient reason for termination to allow preparation of defense, or inform tenant of right to defend against eviction. Nuisance notice was deficient for failing to give seven days to cure noncompliance and failing to warn that repeat noncompliance within twelve months would result in termination of tenancy. Further landlord’s allegation concerning tenant’s dog was not serious or repeated violation of material term of lease or good cause entitling landlord to eviction. Finally, landlord failed to deliver a copy of the Section 8 termination notice to the authority.

Join us on December 15, 2017 9:00 a.m. - 1:00 p.m.

LANDLORD TENANT LAW with JAMES BARRON register today at https://www.aago.org/events/landlordtenantlawdec17 NOVEMBER/DECEMBER 2017 23

# #W WeA eAreA reAAG AGO O

2008 2008 ~2017 ~2017

GOLDEN GOLDEN Our annual gala event celebrates your success KEY KEY and recognizes those companies and individuals who have achieved the highest level of service AWARDS AWARDS and commitment to our industry.

Savethe theDate Date!!

Save

Saturday, December 2nd, 2017

6:oo p.m. Drive 6:oo p.m.

Hilton Orlando International at 6:00 p.m.

6001 Destination Parkway, Orlando FL 32819 Saturday, December2nd, 2nd,2017 2017 Saturday, December Dress is Black Tie or Business Attire

HiltonOrlando OrlandoInternational InternationalDrive Drive Hilton Order your tickets now!

Tickets per person - $109 • Corporate Table of 10 - $990

Onlinenominations nominationsnow nowopen open Online

Register for this Exciting Event TODAY! www.goldenkeynominee.com www.goldenkeynominee.com Online: www.aago.org email: cynthia@aago.org

Logonontotowww.aago.org www.aago.orgtoday today! !

Log

Our annual gala gala eventevent celebrates Our annual celebrates your success and recognizes those companies your success and recognizes thoseand individuals who have achieved the highest level of service companies andandindividuals commitmentwho to ourhave industry. achieved the highestSaturday, level of service December 2 , and 2017 at 6:00 p.m. commitmentHilton to our industry.

Orlando International Drive nd

6001 Destination Parkway, Orlando FL 32819 Dress is Black Tie or Business Attire

Order your tickets now!

Tickets per person - $109 • Corporate Table of 10 - $990

Register for this Exciting Event TODAY! Online: www.aago.org email: cynthia@aago.org

Thanks Thanks for for Giving Giving Luncheon Luncheon Friday, Friday, November November 10th, 10th, 2017 2017 11:00 11:00 am am -- 2:00 2:00 pm pm There are many of ways to say “thank you.”

There are many of ways to say “thank There are many ways to say “thank you.” you.”

Join us as we learn about corporate social responsibility from aa panel of leaders Join Join us us as as we we learn learn about about corporate corporate social social responsibility responsibility from from a panel panel of of leaders leaders in the property management field!

Additionally, we will recognize the AAGO in in the the property property management management field! field! Additionally, Additionally, we we will will recognize recognize the the AAGO AAGO Volunteers of the Year, volunteer instructors, Foundation leaders, and collect Volunteers Volunteers of of the the Year, Year, volunteer volunteer instructors, instructors, Foundation Foundation leaders, leaders, and and collect collect toys for central Florida’s underprivileged children. toys toys for for central central Florida’s Florida’s underprivileged underprivileged children. children.

Registration Opens: Registration Registration Opens: Opens: Mix & Mingle: Mix Mix & & Mingle: Mingle: Lunch & Program Begin: Lunch Lunch & & Program Program Begin: Begin:

Agenda: Agenda: Agenda: 11:00 am 11:00 11:00 am am 11:00 12:00 pm 11:00 11:00 -- 12:00 12:00 pm pm 12:00 pm 12:00 12:00 pm pm

Event Details: (New Amazing Location!)

Event Event Details: Details: (New (New Amazing Amazing Location!)

Location!)

The Alfond Inn The The Alfond Alfond Inn Inn 300 E. New England Ave, Winter Park, FL 300 300 E. E. New New England England Ave, Ave, Winter Winter Park, Park, FL FL $75 per person or $725 table of 10 (AAGO Members & Guests) $75 $75 per per person person or or $725 $725 table table of of 10 10 (AAGO (AAGO Members Members & & Guests) Guests) $105 per person or $1000 table of 10 (non-members) $105 $105 per per person person or or $1000 $1000 table table of of 10 10 (non-members) (non-members)

Register Register Online: Online: https://www.aago.org/events/thanksforgiving2017 https://www.aago.org/events/thanksforgiving2017 Questions?

Contact Cynthia Cruz, Event Manager, at 407-644-0539 or Questions?

Questions? Contact Contact Cynthia Cynthia Cruz, Cruz, Event Event Manager, Manager, at at 407-644-0539 407-644-0539 or or cynthia@aago.org. cynthia@aago.org.

28 THE KEY www.aago.org cynthia@aago.org.

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Graduates

Certified Apartment Maintenance Technician

Ramon Gonzalez, CAMT Ricardo Navarro, CAMT Noel Soto, CAMT Hector Pastrana, CAMT Norman Garcia, CAMT Ricardo Foster, CAMT

Congratulations 2017

Certified Apartment Manager

Ryan Grail, CAM

If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Lydia Rodriguez at lydia@aago.org.

Carina Miles Wendy Broome Erika Johnson Carey Miller Julie Smith

Lia McConnell Anna Kostenko Heather Powell Josh Brice

Interested in attending Leap 2018?

Contact Lydia Torres at Lydia@aago.org november/december 2017

29

MARKET BEAT Multi-Family Multi-F MultiFFamily amily Market Markket et Vital Vittal al Signs

By MyRentComps.com

STuDENT HOuSING AT uCF

Back to School!

As we have done in the past, we wanted to share some information about the student housing market in the University of Central Florida (UCF) Area. To get some local knowledge regarding this topic, we spoke with Mr. Paul M. Guyet, a Student Housing Specialist with Smith Equities Real Estate Investment Advisors, Orlando Florida. Mr. Guyet has been active in the student housing markets since the late 1990’s and produces annual reports on various student housing markets throughout Florida including the UCF market. Based on Mr. Guyet’s latest report, we have created the tables below that summarize the student housing market in the UCF area.

MARKET BEAT Multi-Family Market Vital Signs

By MyRentComps.com

Off Campus (Rent by Bedroom) Off Campus (Rent by Bedroom or by Apartment) Off Campus (Rent by Apartment)

Campus - Dorms & Units On On Campus - Greek Housing

1 Bed 1 Bath 2 Bed 2 Bath 3 Bed 3 Bath 4 Bed 4 Bath

2017 - 2018 UCF Student Housing # Units # Beds Occupancy 5,128 16,552 99.9% 240 684 100% 1,236 1,986 97.8% 6,604 19,222 99.7% N/A N/A

2016-2017 Average Rents Per Bedroom $945 $556 $545 $510

7,094 467

2017-2018 Average Rents Per Bedroom $1014 $623 $571 $515

100% 100% Percent Increase 7.3% 12.1% 4.7% 0.9%

Quick Facts from Mr. Guyet about UCF Student Housing Lease-Up • Currently there are 7,094 bedrooms On-Campus with 100% occupancy for the 2017-2018 school year.

• Approximately only 48 bedrooms remain vacant in Off Campus student housing.

Quick Facts from Mr. Guyet about UCF Enrollment • UCF enrollment for the 2017-18 school year sits at approximately 66,000 students.

• This marks an all-time record for UCF enrollment and outpaces last year by 2.5%.

UCF 2017-2018 School Year Lease-Up Report Many of the purpose-built student housing communities were fully leased well before the new school year began. In fact, one property had over 200 people on a waiting list. According to Mr. Guyet, there were two main reasons why lease up went so well this school year: record enrollment levels and no new housing products. Rents, on a per bed basis, were up across the board for all unit types with the greatest growth occuring in the “4x4” unit types, where rents increased by more than 7% on average.

New Downtown Orlando Campus Proposed UCF and Valencia College are building a new campus in downtown Orlando in an area known as “Creative Village”. It includes the site of the old Amway Arena where the Orlando Magic once played their home games. This new campus is expected to have about 7,000 students and it will open in the fall of 2019. UCF already has its Center for Emerging Media at this location and will add social work, legal studies, communications and health related programs. Valencia plans to have its hospitality and culinary programs at this new campus.

3rd Quarter 2017 AMSTR Available in October The Apartment Market Survey & Trend Report (“AMSTR”) is now available providing current numbers and historical trends for all the areas of AAGO. To get the latest available copy, go to Reports.MyRentComps.com.

Source:

Paul Guyet, Student Housing Specialist, Smith Equities Real Estate Investment Advisors

30 THE KEY www.aago.org

Professional Designations 2018 Course Schedule

Complete the CAPS designation in just 4 days!

Thursday, February 22, 2018 through Sunday, February 25, 2018 The Certified Apartment Portfolio Supervisor (CAPS) designation was developed for Regional/ District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level.

CAM 2018      

July 26– Industry Changes & Financial Management August 9– Marketing August 30– Property Maintenance September 13– Human Resources October 25– Risk Management & Legal November 15– Resident Experience & Review

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

CAMT 2018      

March 28– Interior & Exterior April 11– Electrical May 23– HVAC Day 1 May 30– HVAC Day 2 June 13– Plumbing July 18– Appliance Repair

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

     

July 26– Industry Changes & Financial Management August 9– Marketing August 30– Property Maintenance September 13– Human Resources October 25– Risk Management & Legal November 15– Resident Experience & Review

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

*Dates are subject to change* To register or for more information, please visit www.aago.org

LegaLine

by MeLanIe a. MuCaRIo, esq. — WILkInS LaW FIRM

No Good Deed Goes Unpunished: Practical Solutions to Eliminate Unintentional FHA Violations Property Managers are the gatekeepers, the money collectors, the rule enforcers. The opportunity to wear the proverbial “white hat” seems like a win-win situation.

Waiving a late fee or bumping up a maintenance request appears harmless enough. However, the Fair Housing Act (FHA) reaches further than ever, and may infiltrate the most innocent interactions between Property Managers and tenants.

PROPERTY MANAGEMENT AND TENANT INTERACTION Every business is based on relationships. Multi-family Property Managers have unique relationships with tenants due to proximity. Generally, there is an office on site, and it is common for amenities to be accessed through front offices, problems resolved in person, and questions answered by personnel. In a legal arena, it is most common to spend time discussing nightmare tenants, but it is undeniable that friendly relationships develop between Property Managers and tenants as well. These are the overlooked relationships that need examination for potential FHA violations.

For example, a friendly single-mother tenant with well-behaved kids misses the rent due date because of unexpected medical bills. It is a natural reaction to want to give the good tenant a break. Or when threeday notices are going out, there may be an impulse to hold off posting the notice for that tenant that bakes the office cookies. In another instance, a maintenance request is received, and that tenant with all the good natured jokes has his mother visiting the next day.

Moving his request to the top of the list seems like the feel-good thing to do. These scenarios are light-hearted, but examination for exposure to FHA violations is a sobering reality.

32 THE KEY www.aago.org

THE FAIR HOUSING ACT The Fair Housing Act (FHA) was enacted as Title VIII of the Civil Rights Act of 1968, and later codified at 42 U.S.C. 3601-3619 and 42 U.S.C. 3631. The FHA’s main purpose is to prevent discrimination in sales, rental, and financing of housing. Originally, it prohibited discrimination on the basis of race, color, religion and national origin. Through the years, it expanded to include sex, disability and familial status.1 Some states and local jurisdictions have additional protected classes such as sexual orientation.

Florida does not offer such protection, but several cities and counties have enacted such ordinances.

In Texas Department of Housing and Community Affairs v. Inclusive Communities Project, Inc., the United States Supreme Court ruled in 2015, that intent is no longer required to prove a violation of the FHA.2 Statistics and documentary evidence may be offered to show procedures or actions have a discriminatory effect -whether intended or not. Essentially, a “disparate impact” occurs when a practice that is non-discriminatory on its face, disproportionately affects a certain group of people. The take-away is that FHA violations can now arise with even the most innocent of intentions.

This Supreme Court decision impacts every day interaction with existing tenants, and Property Managers should be setting policies with this in mind.

PRACTICAL SAFEGUARDS AGAINST UNKNOWINGLY VIOLATING THE FHA If “second chances” are not built-in practices that are afforded to everyone, doling out second chances to favored tenants can give an appearance of impropriety.

If the right disgruntled tenant feels slighted, problems can arise. If this disgruntled tenant believes this in-house process of granting favors are only available

to those outside a protected class, a complaint can be filed. It costs an unhappy tenant zero dollars to file a Fair Housing complaint with the Office of Fair Housing & Equal Opportunity (FHEO).3 The complaint will be investigated and processed by FHEO or a corresponding local agency. These complaints will take up the time and resources of the Property Managers and office staff.

Remember, the argument of “disparate impact” is that statistical and evidentiary data can be used to make the case of a violation of the FHA. Paper and electronic files will be requested, and provided to the investigating agency. At this point, legal would be involved, and even a frivolous claim is now costing time and money.

There is a practical solution. The keys are policy, procedure, and consistency. If fees are going to be waived for a first time missed payment, this must apply to all tenants. This does not need to be an advertised policy to tenants, but all personnel need to be aware of this policy, the procedure for granting the forgiveness, and apply it to all tenants.

Three-day notices need a set posting date. If rent is due on the first, and late on the fifth, all notices need to go out on the sixth. There should be no exceptions to this policy. A procedure for posting should be set in stone to ensure it is executed the same way for every delinquent tenant.

Maintenance requests are generally queued according to severity and time of receipt of request. Maintenance personnel need to be made aware of policy and procedure and execute it with consistency. Maintenance personnel are not immune to the charms of sweet talking tenants that try to sway them to fix a minor maintenance problem. It may be a minor misstep, but it is all about the perception of the dissatisfied tenant waiting on a repair.

In addition to protocol for handling maintenance requests, proactive plans for handling events like hurricane season prevent scrambling when repairs become overwhelming. It is also good to have a preemptive plan for tenants that are not accommodating with access to the unit. This is a good place to implement a documentation procedure. This will prevent the accusation that the chronically unavailable tenant was treated inconsistently with policy.

These are just a few of the many interactions Property Managers have with their tenants, but the examples highlight the every-day contact that should not be overlooked. Professionalism and compassion need not be mutually exclusive. Tenants desire to be treated as individual people with unique problems. The FHA ruling is not promoting cold and sterile treatment of all tenants, but as the dissent in Texas Department of Housing and Community Affairs v. Inclusive Communities Project, Inc., pointed out, applying “disparate impact” to the housing situation does create new legal liability. Setting policy and procedure with consistent application should take into consideration the human element. This allows the Property Manager to side-step any entanglements with the FHA, and still be the good guy – at least once in a while.

Melanie A. Mucario, Esq. is a partner at Wilkins Law Firm, a state-wide Real Property Management Law Firm. She can be contacted at MMucario@eviction247.com for any of your real property management questions.

Fair Housing – It’s Your Right – HUD. Portal.hud.gov

1

Texas Dep’t of House, & Cmity Affairs v. Inclusive Communities Project, Inc., 135 S.Ct. 2507 (2015).

2

Fair Housing – It’s Your Right – HUD. Portale.hud.gov

2

NOVEMBER/DECEMBER 2017 33

Earn Earn your your CAPS! CAPS! Complete the CAPS designation in just 4 days!

Complete the CAPS designation in just 4 days!

Thursday, February 22, 2018 through Sunday, February 25, 2018 Thursday, February 22, 2018 through Sunday, February 25, 2018 CAPS Express will be instructed by Alex Jackiw CAPS, CPM. CAPS Express will be instructed by Alex Jackiw CAPS, CPM.

Alex Jackiw is the President of Milhaus Management. She was the 2013 Alex Jackiw is the President of Milhaus Management. She was the 2013 Chairman of the Board for NAA. She is an Assistant Professor at Ball State Chairman of the Board for NAA. She is an Assistant Professor at Ball State University in the Residential Property Management program. Alex is also a University in the Residential Property Management program. Alex is also a licensed real estate broker and holds the Certified Property Manager (CPM®) and licensed real estate broker and holds the Certified Property Manager (CPM®) and CAPS® designations. She has a Master’s Degree in Education.

CAPS® designations. She has a Master’s Degree in Education.

Tuition for members is only $1,499!

Tuition for members is only $1,499!

APASS Subscribers pay only $1,349!

APASS Subscribers pay only $1,349!

The Certified Apartment Portfolio Supervisor (CAPS) designation was developed for The Certified Apartment Portfolio Supervisor (CAPS) designation was developed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level. Industry experience requirement is either Directors, and those aspiring to move to that level. Industry experience requirement is either CAM®, ARM®, RAM® with 2 years of apartment management experience OR a Property CAM®, ARM®, RAM® with 2 years of apartment management experience OR a Property Supervisor with 2 years of multi-site experience.

Supervisor with 2 years of multi-site experience.

CAPS Training Includes: CAPS Training Includes:  Legal Responsibilities and Risk Management  Legal Responsibilities and Risk Management  Financial Management  Financial Management  Property Performance Management  Property Performance Management  Property Evaluation and Due Diligence  Property Evaluation and Due Diligence  Effective Leadership  Effective Leadership

Sponsored by: Sponsored by:

CAPS Express will be held at the Apartment Association of Greater Orlando’s Training center.

CAPS Express will be held at the Apartment Association of Greater Orlando’s Training center.

To register or for more information please visit www.aago.org To register or for more information please visit www.aago.org

AAGO Headquarters AAGO Headquarters 340 N. Maitland Ave 340 N. Maitland Ave Maitland, Florida 32751 Maitland, Florida 32751

NOVEMBER/DECEMBER 2017 35

A KEY TO YOUR SUCCESS

AAGO MEMBER ORIENTATION

2017 CAMT FALL SCHEDULE

All classes are from 9:00 am – 5:00 pm Friday, November 3, 2017 9:00am—11:00am

With Desiree Starr & Monica Ramsey, AAGO 2 CEC’s Are you a new member to The Apartment Association of Greater Orlando? Are you looking for ways to get involved? Do you want to know the secrets to making your membership work for YOU? Desiree and Monica will guide you through:

Registration begins at 8:30 am Earn your Certificate for Apartment Maintenance Technicians and advance your career in apartment maintenance. NAAEI developed the CAMT program to provide the knowledge and tools necessary to run a cost-effective maintenance program.

Whether you are a new or experienced maintenance technician, you can improve your: • Management of Preventive Maintenance

4

How/When to network

• Accuracy of Diagnosis of Maintenance Issues

4

Maximizing your presence through sponsorships

• Ability to Make Cost-Effective Repair/Replacement Decisions

4

Committee Engagement

4

Learning about AAGO Leadership

4

And much much more!

This class is FREE!

CAMT Modules: • November 8 — Plumbing • November 15 — Appliance Repair *Effective July 1, 2016, individuals performing water heater and AC repairs (NOT including replacement) where parts cost no more than $1,000 must be Certified Apartment Maintenance Technicians (CAMTs). * $799 FOR APASS SUBSCRIBERS! $899 Members / $999 Non-Members

36 THE KEY www.aago.org

CPO-Certified Pool Operator

Thursday & Friday, November 9 & 10, 2017 8:00 am– 5:00 pm With Dave Sanders 6 Cec’s

Registration begins at 7:30 am According to Florida Law 64E-9.018: An Individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified. To be certified an individual must demonstrate knowledge of public pools…(and) shall attend a training course of national recognition that is approved by the department of at least 16 hours in length and shall pass a test acceptable to the department. $279 FOR APASS SUBSCRIBERS! $299 Members

Leadership Development Program All classes are from 9:00 am – 5:00 pm Registration begins at 8:30 am Are you interested in improving your leadership skills?

Would you like to help change your organization from good to great?

Do you want to add to your supervisory toolbox?

The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

LEAP Modules:

EPA CERTIFICATION

December 8th - Leadership “Speak”

With Vann Flippen, Chadwell Supply 6 CEC’s

In order to apply for the program, candidates must have one of the following: CAM, CAS, CAMT, ARM, CAPS and or be a supervisor of a team of 3 or more for 24 months.

Tuesday, December 12, 2017 8:30 am – 5:00 pm

Registration begins at 8:00 am The Federal Clean Air Act, Section 608, requires that persons who services, maintain, repair or dispose of appliances and equipment that contain regulated refrigerants be certified in proper refrigerant handling techniques. The EPA has also placed a sales restriction on refrigerants, limiting the sale of regulated refrigerants to certified technicians only.

Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court. $135 FOR APASS SUBSCRIBERS! $149 Members / $199 Non-Members / $95 Retests

$899 FOR APASS SUBSCRIBERS! $999 Members *We are currently accepting applications for 2018*

Interested in attending

LEAP 2018? contact lydia Torres at lydia@aago.org “limited Space” NOVEMBER/DECEMBER 2017 37

Landlord Tenant Law

Friday, December 15, 2017 9:00 am—12:00 pm With James Barron 3 CEC’s

Want to know how to get the real “LEGAL EDGE” over your residents?

Reduce evictions and legal problems? Learn how to navigate the legal streets of Landlord and Tenant Law in this comprehensive seminar facilitated by landlord tenant legal expert, James Barron.

Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal Court.

FREE FOR APASS SUBSCRIBERS! $69 Members / $99 Non-Members This class is sponsored by 407apartments

38 THE KEY www.aago.org

Are you an APASS subscriber?

If you are, you know that you have access to all APASS qualifying classes for FrEE!!! Whenever you see “NO BrAINEr”, r”, you know that this is an APASS qualifying class. r APASS Subscribers also enjoy a 10% discount on certification and designation courses. If you are not, why aren’t you? It’s a NO BRAINER! You get unlimited seminars and workshops for an entire on-site team for the cost of one seminar! For just $69 per month, APASS can improve productivity, sharpen skills and reduce potential liabilities by millions! Ask me how to get one month FREE!

AAGO Student Spotlight

Ryan Grail

Grail Management Group

AAGO classes provide great supplemental education opportunities for apartment industry professionals. In 2017, I have taken Landlord Tenant Law, Fair Housing & Beyond, Coaching for Peek Performance, and more, all of which apply to my daily responsibilities. I also received my Certified Apartment Manager (CAM) designation and would encourage Property Managers who are interested in furthering their career to take these courses as well. The instructors at AAGO are some of the best industry leaders in Florida. During the classes you will also get hands-on skill building and knowledge sharing opportunities that you can take back to your community.

Contact Lydia@AAGO.org to learn how you can maximize your potential by taking classes at AAGO! NOVEMBER/DECEMBER 2017 39

THE KEY YELLOW PAGES access control systems A.C.T. Access Control Technologies, Inc ........407-422-8850 Advanced Fire & Security, Inc.........................954-772-1700 Assa Abloy ....................................................407-592-4045 Barcode Automation, Inc ................................407-327-2177 Complete Access Control of Central Florida, Inc ......................................407-381-3995 Spot Industries, Inc ........................................407-468-7784 VingCard Elsafe .............................................214-789-5340

aDVertIsInG/marKetInG WorlD aDverTisiNg of floriDa advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives

407apartments................................................407-505-4332 American Heritage Press ................................407-679-2000 apt.supplier.com .............................................407-677-8075 Apartment Finder Magazine .................407-894-3847 X 120 Apartment List ................................................336-706-4854 Apartment Postcard ........................................321-536-4926 Apartmentjobs.com ........................................877-682-6200 Apartments.com .............................................813-504-0507 Blue Book (The)..............................................800-431-2584 Apartment Lease-Up Experts. .........................305-502-7888 D. Sink, Inc.....................................................407-474-8274 Fast Signs ......................................................407-774-0003 Fast Signs Apopka/Altamonte.........................407-774-0003 For Rent Media Solutions ...............................800-882-5659 National Efficiency Systems Inc ......................877-769-2334 Modern Message, LCC...................................214-802-4240 Multifamily Exclusive .....................................407-366-4444 Prestige Management Group Solutions, LLC..................................888-808-4044 Realync ..........................................................312-971-7023 realtor.com .....................................................805-557-2942 Rent.com ........................................................310-828-8866 RentPath .........................................................407-888-0745 Ryan Austin Desig ..........................................404-600-5614 Welcome Basket (The .....................................386-279-7536 World Advertising of Florida...........................813-835-9500

aIr conDItIonInG All Elements Energy........................................407-260-1539 ARD Distributors, Inc......800-282-3377 or 800-654-7721 BranamJames Construction Inc ......................352-530-2232 BST-Armorcon................................................407-999-5054 Ferran .............................................................407-422-3531 Home Depot (The) ..........................................407-417-0252 HD Supply ......................................................407-232-0097 ISS Supply, LLC .............................................407-296-5211 Natural Air Energy ..........................................863-679-2665 RezCor ...........................................................800-678-0023 Triangle Construction ....................................407-846-8274 US Heating and Air Conditioning, Inc.............407-774-9850

aIr conDItIonInG/FIlters/FIlter materIals ISS Supply, LLC ............................................407-296-5211 Marcone Supply ............................................407-422-8381 Natural Air Energy ..........................................863-679-2665 RezCor ...........................................................800-678-0023

aIr qualIty serVIce/InDoor Air Quality Assessors ....................................407-233-0493 Criste Construction, Inc .................................407-324-2222 ECS ...............................................................407-859-8378 Healthy Home Environmental Services, LLC .............................................407-273-9387 Natural Air Energy ..........................................863-679-2665

anImal/wIlDlIFe remoVal Urban Jungle Wildlife Removal .....................321-438-4294

applIances Appliance Warehouse .....................................407-782-9380 ARD Distributors, Inc .........800-282-3377 or 800-654-7721 Azuma Leasing ..............................................800-707-1188 Chadwell Supply ...........................................888-341-2423 Coin-O-Matic ................................................800-642-9525

40 THE KEY www.aago.org

Commercial Laundries of West Florida, Inc ....800-876-1477 HD Supply .....................................................407-232-0097 ISS Supply, LLC ............................................407-296-5211 Lowe’s Companies .........................................336-232-4816 MFS Supply ..................................................440-248-5300 RezCor ...........................................................800-678-0023

asphalt paVInG/repaIrs All County Pavement Management Solutions an M&M Asphalt Co ...................407-610-8069 All Terrain Tractor Service, Inc ........................386-218-6969 Atlantic Southern Paving and Sealcoating ......954-591-3971 Asphalt365, Inc .............................................407-344-1194 CAM Services & Repair LLC ..........................321-246-2901 Driveway Maintenance, Inc ............................407-298-8558 Florida Pavement Services, Inc ......................407-538-5929 Miller Sealcoating and Striping, LLC .............407-864-6220 MRC Contracting ...........................................321-527-8801 Seminole Asphalt Paving ...............................407-323-0111 Sunray Paving and Construction ...................407-202-0716

attorney/court serVIces laW offices of heisT, Weisse & WolK, P.a. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ................................407-422-2454 Law Office of James I. Barron, III, P.A .............407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A ......800-253-8428 Reisch Consulting Group, Inc. .......................407-628-2742 Warren & Skaggs, PLLC.................................407-792-5659

automatIc access systems A.C.T. Access Control Technologies, Inc ........407-422-8850 Royce Integrated Solutions ............................843-421-0699

awnInGs suNbriTe ouTDoor furNiTure • 407/294-9041 new awnings • Custom Cabanas • awning Canvas rePlaCement

Awnclean .......................................................813-258-9344 Maxter Building Maintenance Inc. .................407-990-2910 Sunbrite Outdoor Furniture ............................407-294-9041

bacKFlow testInG & repaIr americaN bacKfloW & fire services, llc 877-393-5544 We Specialize in TeSTing, RepaiRing, Rebuilding & Replacing backfloW deviceS

Advantage Integration Technology ................ 407-816-9101 American Backflow & Fire Services, LLC .......877-393-5544 Coastal Backflow, LLC .................................. 386-837-2027 Fire and Life Safety America ......................... 407-688-1949 Firetronics, Inc. ............................................ 407-774-6900 Harvey Baker Plumbing, Inc ......................... 407-859-3572 Reliance Plumbing ....................................... 407-831-4459 Roto Rooter .................................................. 407-855-7900 Service Master Plumbing Services ............... 407-671-6494 Unifour Fire & Safety .................................... 813-283-1801

basKetball/sports equIpment Korkat Inc .......................................................770-214-9322

bathtub repaIrs & reFInIshInG Absolutely Amazing Refinishing, Inc ............. 407-444-9000 All Renew Services, LLC ............................... 904-386-1762 Amerikote Enterprises, Inc ............................. 407-884-5900 Artisian Refinishing ...................................... 407-952-7241 BathArt Refinishing ....................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................... 407-284-2172 ELG Property Solutions ................................ 407-791-2991 Intellectual Designs, Inc ................................ 407-847-2330 Mr. Fix It All, Inc ............................................ 678-891-7704 Surface-Tech, LLC ........................................ 727-522-0282

blInDs/DraperIes sales/InstallatIon Carpet & Blinds Beautiful Inc. .......................407-578-6000

Marietta Drapery & Window Coverings Co ..............................................800-852-8769 RezCor ...........................................................800-678-0023

bulK waste remoVal Prestige Management Group Solutions, LLC..888-808-4044 Waste Management .......................................407-687-5079 Waste Helper ..................................................407-990-3943

cabInet/KItchen/bath/Doors iNTellecTual DesigN, iNc. 407-847-2330

Painting - Cabinets - remodeling

Absolutely Amazing Refinishing, Inc ..............407-444-9000 Artisian Refinishing .......................................407-952-7241 Assa Abloy ....................................................407-592-4045 Bathtub Reglazing Specialist, Inc....................407-284-2172 Counter Crew ................................................407-975-3796 Custom Klosets and Cabinets ........................813-246-4806 Go Builders ....................................................407-786-2171 Intellectual Design, Inc ...................................407-847-2330 Kitchen Solvers of Orlando ............................407-603-1945 MFS Supply ..................................................440-248-5300 Spraggins, Inc ...............................................407-295-4150 Surface-Tech, LLC .........................................727-522-0282 Wilsonart International ...................................407-363-7121 Xtreme Mats LLC............................................407-392-0960

cameras/cctV A.C.T. Access Control Technologies, Inc ........407-422-8850 Critical Services ................................407-408-6431 car Intervention wash/coIn operateD/Vac &

water machInes Davis Air-Vac & Carwash, Inc ........................407-673-2777

carpentry & reFurbIshInG AAPCO Florida-A Division of AAPCO Group .........................................800-728-2690 AMH Construction, Inc ...................................407-408-1822 BranamJames Construction Inc ......................352-530-2232 InfoTycoon ........................................ 404-267-1506 ext 718 Jim Cary Painting ...........................................407-468-6057 Renovia .........................................................866-271-2148 Statewide Construction ..................................407-282-2809 ZMG Construction, Inc ...................................407-865-5771

carpet cleanInG serVIces g & h carPeT care, iNc. 407/671-7877 honesty Quality serviCe

Arahull Services, Inc ......................................954-850-1480 Bestway Care Carpet Cleaning .......................407-854-5331 Carpet Valle, Inc .............................................407-889-7111 Creative Multicare, Inc ...................................407-241-8998 Elite Steam, Inc...............................................407-209-9843 G & H Carpet Care Inc ....................................407-671-7877 JIM Property Services, LLC ...........................888-222-6013 Sanctify .........................................................407-733-1607 SERVPRO of Winter Park. ..............................407-678-5391 Swift Dry Carpet Cleaning ..............................407-861-9116 Total Green Cleaning, Inc ...............................407-413-5561 Undisputed Steamer ......................................407-927-2917

carpet DyeInG Bestway Care Carpet Cleaning .......................407-854-5331 Creative Multicare, Inc ...................................407-241-8998 Elite Steam, Inc...............................................407-209-9843 G & H Carpet Care Inc ....................................407-671-7877 Undisputed Steamer ......................................407-927-2917

carpet sales/InstallatIon carPeT & bliNDs beauTiful, iNc. 407-578-6000 “Flooring Central Florida sinCe 1981”

THE KEY YELLOW PAGES cuTTiNg eDge carPeT 407/244-5588

“your ComPlete Flooring sourCe”

Arbor Contract Carpet ....................................407-438-1129 Carpet & Blinds Beautiful Inc. .......................407-578-6000 Cask Industries ..............................................904-451-0461 Cutting Edge Carpet, Inc.................................407-244-5588 House of Floors, Inc .......................................407-830-6999 Lifestyle Flooring, Inc .....................................407-293-8334 Real Floors ....................................................407-960-1752 Redi Carpet ....................................................407-855-4700 Rite Rug .........................................................407-792-4064 Sherwin Williams Company (The) .................407-843-6020 Southeast Floors, LLC ...................................407-888-8008 Spraggins, Inc ...............................................407-295-4150

caterer Help-A-Host ................................................. 407-629-1838

chemIcals/supplIes/cleanInG Chromate Industrial Corp ..............................407-340-1565 HD Supply .....................................................407-232-0097 RezCor ...........................................................800-678-0023 Softwash Systems .........................................407-519-1235 Unifirst Corporation .......................................407-667-9300

cleanInG serVIces American Softwash .........................................386-761-2987 Awnclean .......................................................813-258-9344 Globiserv, Inc .................................................407-341-7651 Hydroswift Cleaning Inc .................................407-568-9096 Maxter Building Maintenance Inc. .................407-990-2910 One Stop Resources, LLC ..............................407-615-7805 Prestige Management Group Solutions, LLC. .. 888-808-4044 Sanctify . .......................................................407-733-1607 Sparkling Clean .............................................407-247-0333 Swift Dry Carpet Cleaning ..............................407-861-9116 Total Green Cleaning, Inc. .............................407-413-5561

closets Custom Klosets and Cabinets ........................813-246-4806

clothInG recyclInG City Recycling Group, LLC ............................813-377-5900 Goodwill Industries of Central Florida ...........407-233-8096

coIn operateD launDry equIpment csc serviceWorKs – lauNDry room soluTioNs 800/432-1541 eXt 50512

Credit & smart-Card/Coin oPerated laundry eQuiPment

ARD Distributors, Inc. ........800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................... 954-772-7100 CSC Service Works ..................... 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. ..800-876-1477 Washco Laundry Equipment, Inc. ..................800-342-9683

compactor rentals Waste Management .......................................407-687-5079 Waste Pro of Florida ......................................321-377-5391

computer soFtware/harDware BuildingLink.com ..........................................407-529-6063 Click Notices Inc ............................................442-235-3526 CoreLogic SafeRent .......................................800-877-1223 Far Out Solutions ...........................................407-900-8327 First Advantage ..............................................800-590-8535 On-Site.com ..................................................407-370-4648 R.A. Cassel & Associates ..............................407-599-5890 RealPage Inc ..................................................972-820-3015 Realync ..........................................................312-971-7023 Yardi Systems, Inc. ........................................407-921-8526

concessIon supplIes/popcorn/cooKIes/ belGIan waFFles Gold Medal Products .....................................407-970-3844

concrete coatInGs/pool DecKs/entrIes Artisian Refinishing ........................................407-952-7241 Awnclean ....................................................... 813-258-9344 Behr Paint Corporation ................................. 407-341-2759 Porter/PPG Paints ........................................ 407-947-8570 Shayne Systems, Inc. ............................ 407-299-2552

constructIon AAPCO Florida-A Division of AAPCO Group .............................................800-728-2690 All Terrain Tractor Service, Inc .......................386-218-6969 Allsouth Renovations, Inc. .............................888-323-8601 AMH Construction, Inc. .................................407-408-1822 Arteek Supply & Design LLC. ........................407-406-0900 Badwater Beaver Constuction ........................407-709-0651 Camp Construction Services .........................813-622-6610 CMSBUSH, Inc. .............................................407-316-8544 Coastal Reconstruction Group .......................407-644-1800 Complete Restoration LLC..............................352-308-8103 Criste Construction, Inc .................................407-324-2222 DBK Construction Group, Inc. .......................386-860-2050 ECS ...............................................................407-859-8378 Global Roofing, LLC ......................................407-732-7911 Gulf Western Roofing ....................................321-443-8096 Harrison Brown Construction ........................407-637-2985 Head Consulting Services .............................407-256-9363 JIM Property Services, LLC ...........................888-222-6013 Mohawk Industries ........................................800-266-4295 Ox-Built Construction, LLC ............................770-485-3698 Paramount Drywall, Inc. ................................305-828-4757 Peak Contractors Inc. ....................................813-241-7069 Quality Restoration & Renovations ................813-517-1555 Solidway Construction, Inc. ...........................407-383-5609 Stratus Construction & Roofing .....................407-625-5866 SWET Construction Group ............................321-594-5569 Watermark Restoration ..................................770-853-8641 ZMG Construction .........................................407-865-5771

constructIon consultant Broadband Consulting Group ........................407-342-0186 Central Florida Residential Contracting LLC .........................................813-324-5502 CMSBUSH, Inc. .............................................407-316-8544 Prospect Construction & Development Group, LLC. ..........................407-502-2939 Zee’s Roofing and Construction, Inc. .............407-875-2225

counter repaIrs & reFInIshInG Absolutely Amazing Refinishing, Inc. ............407-444-9000 All Renew Services, LLC. ..............................904-386-1762 Amerikote Enterprises, Inc. ............................407-884-5900 Artisian Refinishing .......................................407-952-7241 Bathtub Reglazing Specialist, Inc.. .................407-284-2172 Counter Crew ................................................407-975-3796 Intellectual Designs, Inc. ...............................407-847-2330 Mr. Fix It All, Inc .............................................678-891-7704

creDIt carD merchant serVIces Integrated Merchant Services ........................305-633-6303

creDIt/collectIon InFormatIon Core Logic SafeRent ......................................800-877-1223 First Advantage ..............................................800-590-8535 Leading Edge Solutions, LLC ........................407-708-1901 Monument Adjustment Bureau ......................407-308-3999 National Credit Systems ................................800-530-0676 On-Site.com ..................................................407-370-4648 RentDebt Automated Collections, LLC ...........800-467-2316 RentPaidOnline ..............................................904-599-2794 Resident Check...............................................800-491-2580 Southern Management ..................................800-229-4531 TransUnion ....................................................312-985-2226

crIme scene cleanInG Accident Cleaners ..........................................407-438-9699 Baxter Restoration .........................................407-423-5553 Biohazard Response, Inc. ..............................407-862-5552

curb repaIr/paIntInG All County Pavement Management Solutions an M&M Asphalt Co. ..................407-610-8069 Asphalt365, Inc .............................................407-344-1194 CAM Services & Repair LLC ..........................321-246-2901 Concrete Sidewalk Repair, LLC. .....................855-255-3935 Florida Pavement Services, Inc ......................407-538-5929 Miller Sealcoating and Striping, LLC .............407-864-6220 MRC Contracting ...........................................321-527-8801 Professional Debt Mediation .........................888-676-9873 Shayne Systems ............................................407-299-2552 Sunray Paving and Construction ...................407-202-0716

electrIcal supplIes/serVIces Criste Construction, Inc .................................407-324-2222 Home Depot (The) .........................................407-417-0252 Ferran ............................................................407-422-3531 Orlando Utilities Commission .......................407-434-2248 RezCor ...........................................................800-678-0023 Switch Electric LLC .......................................800-929-5035 Wilmar Industries ..........................................954-815-0800

electronIc payment serVIce RentPaidOnline ..............................................904-599-2794

enerGy conserVatIon All Elements Energy .......................................407-260-1539 AUM ..............................................................800-418-5393 Chromate Industrial Corp ..............................407-340-1565 Duke Energy ..................................................866-843-6546 Energy Management Systems, Inc. .... 800-965-9642 ext 403 Minol..............................................................972-386-6611 Orlando Utilities Commission .......................407-434-2248

entertaInment Aarrow Sign Spinners ....................................301-221-4752 Don’t Stop Believing Entertainment, Inc..........404-840-4484 Gold Medal Products .....................................407-970-3844

eVIctIons laW offices of heisT, Weisse & WolK, P.a. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Kelley & Grant, PA .........................................561-672-1161 Law Offices of James I Barron III, P.A. ...........407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A. ....800-253-8428 Renters Reference Services, Inc. ....................904-800-2288 Warren & Skaggs, PLLC ................................407-792-5659

eXercIse equIpment Buy & Sell Fitness. ........................................800-900-0526 Exercise Systems, Inc. ...................................407-996-8890 Fitnesmith .....................................................561-529-5590 First Place Fitness Equipment .......................904-998-0738 Korkat Inc. .....................................................770-214-9322 Pet and Playground Products ........................334-318-5448 ProMaxima Strength & Conditioning ............407-429-9972 Sofitco ...........................................................904-521-8775

eXtermInators All Florida Pest Control .................................407-385-2190 American Pest Management ..........................727-321-6881 A.R.T. Pest Control Services Inc. ...................888-926-6488 Elite Pest Systems .........................................407-331-0030 Florida Pest Control ......................................407-896-6601 Massey Services ...........................................407-645-2500 Prevail Pest Control .......................................800-432-6547 Sterling Pest Control, Inc. .............................407-277-7378 Urban Jungle Wildlife Removal .....................321-438-4294 ValleyCrest Landscape Maintenance .............407-702-4929

FencInG A. C. T. Access Control Technologies, Inc. .....407-422-8850 Complete Access Control of Central Florida, Inc. ................................................407-381-3995 Memoreyes ....................................................770-989-1776 Royce Integrated Solutions ............................843-421-0699

NOVEMBER/DECEMBER 2017 41

THE KEY YELLOW PAGES FInancInG

FountaIns/sales & serVIce

Elevation Financial Group, LLC .....................407-215-1353

FIre alarm certIFIcatIon anD consultInG Academy Fire Life Safety ...............................714-402-6334 Fire and Life Safety America ..........................407-688-1949 Firetronics, Inc. .............................................407-774-6900 Lifeline Fire Protection ...................................352-243-7774 Systems Group, The ......................................407-532-6021 Unifour Fire & Safety .....................................813-283-1801 Wayne Automatic Fire Sprinklers ...................321-332-4599

FIre alarm InstallatIon, monItorInG\serVIce Academy Fire Life Safety ...............................714-402-6334 Advantage Integration Technology .................407-816-9101 Fire and Life Safety America ..........................407-688-1949 Firetronics, Inc. .............................................407-774-6900 Lifeline Fire Protection ...................................352-243-7774 Spot Industries, Inc. ......................................407-468-7784 Systems Group, The ......................................407-532-6021 Unifour Fire & Safety .....................................813-283-1801 Wayne Automatic Fire Sprinklers ...................321-332-4599

FIre eXtInGuIshers Academy Fire Life Safety ...............................714-402-6334 Fire and Life Safety America ..........................407-688-1949 Firetronics, Inc. .............................................407-774-6900 MFS Supply ..................................................440-248-5300 Systems Group, The ......................................407-532-6021 Unifour Fire & Safety .....................................813-283-1801 Wayne Automatic Fire Sprinklers ...................321-332-4599

FIre restoratIon Behr Paint Corporation ..................................407-341-2759 Bestway Care Carpet Cleaning .......................407-854-5331 Coastal Reconstruction Group .......................407-644-1800 Cohen Construction Inc .................................386-848-4562 Criste Construction, Inc .................................407-324-2222 Fire and Life Safety America ..........................407-688-1949 Ox-Built Construction, LLC ...........................770-485-3698 Quality Restoration & Renovations ................813-517-1555 Quick Response Fire Protection .....................407-469-2134 Recromax ......................................................407-455-0955 SERVPRO of Winter Park. ..............................407-678-5391 Statewide Construction ..................................407-282-2809 Watermark Restoration ..................................770-853-8641

FIre sprInKler InstallatIon/InspectIon/ bacKFlow/hyDrants American Backflow & Fire Services, LLC ......877-393-5544 Fire and Life Safety America ..........................407-688-1949 Firetronics, Inc. .............................................407-774-6900 Lifeline Fire Protection ...................................352-243-7774 Quick Response Fire Protection .....................407-469-2134 Reliance Plumbing ........................................407-831-4459 Service Master Plumbing Services ................407-671-6494 Unifour Fire & Safety .....................................813-283-1801

Floor coVerInG cuTTiNg eDge carPeT 407/244-5588

“your ComPlete Flooring sourCe”

Arbor Contract Carpet ....................................407-438-1129 Carpet & Blinds Beautiful ..............................407-578-6000 Chadwell Supply ...........................................888-341-2423 Commercial Flooring Distributors .................386-668-0121 Cutting Edge Carpet, Inc. ...............................407-244-5588 House of Floors .............................................407-830-6999 Lifestyle Flooring, Inc. ...................................407-293-8334 Mohawk Industries ........................................800-266-4295 Real Floors ....................................................407-960-1752 Redi Carpet ....................................................407-855-4700 Rite Rug .........................................................407-466-1523 Sherwin Williams Company (The) .................407-843-6020 Southeast Floors, LLC ...................................407-888-8008 Turnz, LLC .....................................................407-770-2200

42 THE KEY www.aago.org

Vermana ........................................................888-599-2477

FurnIture/housewares sales/leasInG Admiral’s Casual Furniture .........................800-999-2589 AFR Furniture Rental .....................................407-608-5141 Cort ...............................................................407-678-2677 ET & T Distributors, Inc ..................................888-642-2226 Florida Patio Furniture & Restrapping, LLC ...407-483-7922 Southern Furniture Leasing ............................407-867-7347 Sunbrite Outdoor Furniture ............................407-294-9041

General contractor AAPCO Florida-A Division of AAPCO Group ............................................800-728-2690 AMH Construction, Inc ...................................407-408-1822 Allsouth Renovations, Inc ...............................888-323-8601 BranamJames Construction Inc ......................352-530-2232 Champion Window Inc ...................................407-878-7482 CMSBUSH, Inc...............................................407-316-8544 CN Prestige Contracting LLC ........................561-718-0302 Coastal Reconstruction Group .......................407-644-1800 Cohen Construction Inc .................................386-848-4562 Complete Restoration LLC..............................352-308-8103 Criste Construction, Inc .................................407-324-2222 DBK Construction Group, Inc .........................386-860-2050 EDC Services Group ......................................407-771-4442 H & F Renovations, Inc. .................................407-732-7911 Global Roofing, LLC ......................................407-732-7911 Go Builders ....................................................407-786-2171 Harrison Brown Construction ........................407-637-2985 Ox-Built Construction, LLC ...........................770-485-3698 Paramount Drywall, Inc ..................................305-828-4757 Prospect Construction & Development Group, LLC ............................407-502-2939 Q Group Builders, Inc ....................................215-942-6700 Randazzo Builders, Inc. .................................352-385-4783 Renovation Group, Inc (The) ..........................866-417-7350 Statewide Construction ..................................407-282-2809 Solidway Construction, Inc.............................407-383-5609 SWET Construction Group ............................321-594-5569 TB Roofing & Construction ...........................727-545-8272 THS National, LLC .........................................866-794-8210 Triangle Construction ....................................407-846-8274 Windsor Redevelopment Corp .......................813-854-3800 Zee’s Roofing and Construction, Inc. .............407-878-2225

GIFt basKets Baskets by Nancy ..........................................407-658-7724 The Welcome Basket ......................................386-279-7536

Glass & mIrror Patriot Glass Repair, LLC ...............................321-443-8427

GolF car/trIKes/leasInG/sales/serVIces Advantage Golf Cars ......................................407-440-2804 Bargin Carts ..................................................863-438-0043 Golf & Electric Vehicles .................................407-568-2122 Orlando Golf Cars ..........................................407-426-9727

Gutters/protectIon/cleanInG AAPCO Florida-A Division of AAPCO Group .............................................800-728-2690 Awnclean .......................................................813-258-9344 Mallard Systems ............................................321-804-4907

harDware Assa Abloy ....................................................407-592-4045 RezCor ...........................................................800-678-0023 VingCard Elsafe .............................................214-789-5340

human DIrectIonal/spInners Aarrow Sign Spinners ....................................301-221-4752

Insurance sales CBIZ ..............................................................407-377-2235 Marsh & McLennan Agency ..........................407-849-0333 Office of America ...........................................407-758-4389 UNRM ...........................................................718-387-3031

Insurance serVIces/rIsK manaGement LeaseTerm Solutions .....................................888-814-6950 Marsh & McLennan Agency ..........................407-849-0333 Office of America ...........................................407-758-4389 UNRM ...........................................................718-387-3031 Yardi Systems, Inc ..........................................407-921-8526

Internet serVIces anD DesIGn Apartment List ...............................................770-617-8812 Apartments.com ............................................813-504-0507 Bright House Networks ..................................813-436-2214 Koncept Design Studio ..................................404-888-0198 0pinions Vary .................................................407-733-4351 R.A. Cassel & Associates ..............................407-599-5890

InterIor DesIGn Kay Green Design, Inc ....................................407-246-7155 Koncept Design Studio ..................................404-888-0198

IrrIGatIon repaIrs/parts American Backflow Testing .............................877-393-5544 Blades Of Green .............................................813-546-7270 B&M Landscape Concepts .............................407-677-7799 Competitive Edge Landscaping .....................407-391-1532 D.M. Koehn Landscaping Inc.. ......................904-716-0683 Harvey Baker Plumbing, Inc ...........................407-859-3572 Innovations Design Group .............................407-440-3574 Landscape Design Group, Inc ........................407-359-4332 Luke Brothers Landscape Services ....................................... 727-937-6448 ext 2045 Proscape Inc...................................................407-438-7442 Reliance Plumbing ........................................407-831-4459 Servello & Son, Inc ........................................386-753-1100 Service Master Plumbing Services ................407-671-6494 US Lawns of Orlando......................................407-412-8266

Key control systems BuildingLink.com ..........................................407-529-6063 Handy Trac Systems .............................. 800-665-9994 x231 KeyTrak, INC ..................................................888-539-8725 VingCard Elsafe .............................................214-789-5340

laKe maIntenance Southern Aquatic Management, Inc ................407-878-6655 The Lake Doctors ...........................................407-327-1080

lanDscape archItect Innovations Design Group .............................407-440-3574

lanDscapInG/lawn maIntenance/ consultInG Ackman Brothers Landscaping, Inc. ..............407-929-3062 Blades Of Green .............................................813-546-7270 B&M Landscape Concepts .............................407-677-7799 Budd Group (The) ..........................................407-823-8188 Competitive Edge Landscaping .....................407-391-1532 D.M. Koehn Landscaping Inc. .......................904-716-0683 Florida Pest Control ......................................407-896-6601 Greater Outdoors Lawn Care ..........................407-438-1601 Hogan Landscapes, Inc. ................................407-283-5296 Innovations Design Group .............................407-440-3574 Landscape Design Group, Inc ........................407-359-4332 Luke Brothers Landscape Services ....................................... 727-937-6448 ext 2045 Proscape Inc...................................................407-438-7442 Preferred Maintenance ...................................904-217-3196 Royal Landscape Nursery ..............................407-296-3042 Servello & Son, Inc ........................................386-753-1100 Superior Ideas, Inc. .......................................407-416-7755 The Davey Tree Expert ...................................407-331-8020 US Lawns ......................................................407-319-9044 US Lawns of Orlando......................................407-412-8266 ValleyCrest Landscape Maintenance .............407-702-4929 Yellowstone Landscape .................................407-446-6010

lawn/shrub sprayInG All Florida Pest Control .................................407-385-2190 B&M Landscape Concepts .............................407-677-7799 D.M. Koehn Landscaping Inc. .......................904-716-0683

THE KEY YELLOW PAGES Florida Pest Control ......................................407-896-6601 Hogan Landscapes, Inc. ................................407-283-5296 Luke Brothers Landscape Services ...................................... 727-937-6448 ext 2045 Massey Services ...........................................407-645-2500 Servello & Son, Inc ........................................386-753-1100 Sterling Pest Control, Inc. .............................407-277-7378 US Lawns ......................................................407-319-9044

leasInG company Condo Experts USA Inc ..................................305-502-7888 National Efficiency Systems Inc ......................877-769-2334

leGal laW offices of heisT, Weisse & WolK, P.a. ph: 407/872-1995 FaX: 407/872-1725

Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038

Ball Janik LLP .................................... 503-28+2525 X 6051 Law Offices of Heist, Weisse & Wolk, P. A ......800-253-8428 Kelley & Grant, PA .........................................561-672-1161 Law Offices of Heist, Weisse & Wolk, P. A ......800-253-8428 Reisch Consulting Group, Inc. .......................407-628-2742 Warren & Skaggs, PLLC ................................407-792-5659

leaK DetectIon Healthy Home Environmental Services, LLC ..............................................407-273-9387

maIntenance repaIrs Cohen Construction Inc .................................386-848-4562 EDC Services Group ......................................407-771-4442 EPIC Home Services, Inc ................................407-415-3588 Urban Jungle Wildlife Removal .....................321-438-4294

maIntenance supplIes Chadwell Supply ...........................................888-341-2423 Chromate Industrial Corp ..............................407-340-1565 EDC Services Group ......................................407-771-4442 HD Supply .....................................................407-232-0097 Lowe’s Companies .........................................336-232-4816 Maintenance Supply Headquarters ................813-299-9338 Marcone Supply ............................................407-422-8381 RezCor ...........................................................800-678-0023 Softwash Systems .........................................407-519-1235 Wilmar Industries ..........................................954-815-0800

manaGement consultant MANAGEMENT CONSULTANT Satisfacts Research ........................................866-655-1490

marKet research 407apartments ...............................................407-505-4332 ALN Apartment Data, Inc ................... 800-643-6416 Ext 205 CoStar Group, The..........................................321-558-4061 MyRentComps.com .......................................407-206-3791

mIcrowaVe oVen parts RezCor ...........................................................800-678-0023

molD/asbestos/leaD remeDIatIon/ restoratIon & consultInG Baxter Restoration .........................................407-423-5553 Coastal Reconstruction Group .......................407-644-1800 ELG Property Solutions .................................407-791-2991 G & H Carpet Care, Inc ..................................407-671-7877 Lynch’s CCC and Restorations, Inc ................407-366-0010 Recromax ......................................................407-455-0955 SERVPRO of Winter Park. ..............................407-678-5391

molD InspectIon serVIces Air Quality Assessors .....................................407-233-0493 Healthy Home Environmental Services, LLC ..............................................407-273-9387

molD InspectIon serVIces Air Quality Assessors .....................................407-233-0493

moVInG & storaGe Knight Speed Moving .....................................800-591-0161 One Stop Resources, LLC ..............................407-615-7805

multIFamIly marKet research & analysIs ALN Apartment Data, Inc ................... 800-643-6416 Ext 205

newsletters Resident News ...............................................800-961-1916

onlIne marKet surVey MyRentComps.com ........................................407-206-3791

ornamental Iron worKs A.C.T. Access Control Technologies,Inc .........407-422-8850

outDoor/InDoor FurnIture/reFInIshInG sunbrite OutdOOr Furniture • 407/294-9041 new sling & straP Furniture re-Finish • re-straP • re-sling

Admiral’s Casual Furniture ............................800-999-2589 ET & T Distributors, Inc ..................................888-642-2226 Florida Patio Furniture & Restrapping, LLC ...407-483-7922 Sunbrite Outdoor Furniture ............................407-294-9041

paIntInG (applIcators) iNTellecTual DesigN, iNc. 407-847-2330

Painting - Cabinets - remodeling

AAPCO Florida-A Division of AAPCO Group .............................................800-728-2690 All Renew Services, LLC ................................904-386-1762 Certapro ters of Winter Park ..........................866-852-1385 Criste Construction, Inc. ................................407-324-2222 DRS Inc ..........................................................407-367-9022 ELG Property Solutions .................................407-791-2991 EPIC Home Services, Inc ................................407-415-3588 GDE Renovations, Inc. ...................................407-321-8886 Hydroswift Cleaning Inc ................................407-568-9096 Intellectual Designs, Inc .................................407-847-2330 Jim Cary Painting ...........................................407-468-6057 JIM Property Services, LLC ...........................888-222-6013 Luminous Painting & Renovating, LLC .........407-542-3514 One Stop Resources, LLC ..............................407-615-7805 Ox-Built Construction, LLC ...........................770-485-3698 Peak Contractors Inc. ....................................813-241-7069 Porter/PPG Paints .........................................407-947-8570 Preferred Maintenance ...................................904-217-3196 Renovia .........................................................866-271-2148 Regal Paint ....................................................407-425-2537

r-tistic interiOrs, inc.

407/677-6197

• interior Painting • drywall rePair • texturing • tile

R-Tistic Interiors ............................................407-677-6197 Statewide Construction. .................................407-282-2809 ZMG Construction, Inc. .................................407-865-5771

paInts & supplIes Behr Paint Corporation ..................................407-341-2759 Color Wheel Paints ........................................407-293-6810 Home Depot (The) .........................................407-417-0252 Lowe’s Companies .........................................336-232-4816 Paint Drop by Valspar (The) ..........................407-816-9146 Porter/PPG Paints .........................................407-947-8570 Regal Paint ....................................................407-425-2537 RezCor ...........................................................800-678-0023 Sherwin Williams Company (The) .................407-468-9671 Valspar Corporation .......................................512-820-4328

parKInG lot maIntenance All County Pavement Management Solutions an M&M Asphalt Co. ..................407-610-8069 All Terrain Tractor Service, Inc. ......................386-218-6969 Asphalt365, Inc .............................................407-344-1194 CAM Services & Repair LLC ..........................321-246-2901 Criste Construction, Inc. ................................407-324-2222 Driveway Maintenance, Inc. ...........................407-298-8558 Florida Pavement Services, Inc ......................407-538-5929 MRC Contracting, LLC ..................................321-527-8801 Sunray Paving and Construction ...................407-202-0716

patIo/porch/raIlInG AAPCO Florida-A Division of AAPCO Group .............................................800-728-2690

patrol serVIces Critical Intervention Services .........................407-408-6431 Memoreyes ....................................................770-989-1776 Palm Security Services ..................................877-824-4025 Patrol Services International ..........................407-351-6565 Patrol Services of Orlando .............................512-265-4399 Premier Security ............................................321-206-3881 Prismatic ........................................................407-895-0029 Security and Investigations Inc. .....................321-960-6672 Signal 88 Security North Orlando ..................407-267-5611 Veterans Security Corps of America, Inc ........954-731-5161

personnel/temporary serVIces hh sTaffiNg services, iNc 407/401-9496 From regional managers to grounds maintenanCe – give us a Call

Apartmentjobs.com ...................................... 877-682-6200 BG Staffing ................................................... 813-314-2069 HH Staffing ................................................... 407-401-9496 Liberty Group, The......................................... 407-512-6408 Randstad USA ...............................................407-855-2155 RecruiterMixer ...............................................407-641-5577

pest control Terminix Commercial ....................................321-302-2146

pet serVIces/sIttInG Pet Playground Products ...............................334-318-5548 PooPrints Central Florida ..............................407-496-3133

plants/plantInG supplIes Proscape Inc. .................................................407-438-7442 Greater Outdoors Lawn Care ..........................407-438-1601 Royal Landscape Nursery ..............................407-296-3042

playGrounD anD parK equIpment PLAYGROUND AND PARK EQUIPMENT Pet Playground Products ...............................334-318-5548

playGrounD/shaDe & parK equIpment ET & T Distributors, Inc. ................................888-642-2226 Korkat Inc. .....................................................770-214-9322 Pet Playground Products ...............................334-318-5548 Top Line Recreation .......................................800-921-4509

plumbInG parts/supplIes/serVIces service masTer PlumbiNg 407/671-6494

now you Can Call a name you Can trust

American Backflow Testing ............................877-393-5544 Avalon Manufacturing ...................................407-619-1463 Cask Industries . ............................................904-451-0461 Coastal Backflow, LLC ...................................386-837-2027 Ferran ............................................................407-422-3531 Five Star Claims Adjusting .............................321-652-0878 Flo-Tec Automation ........................................727-531-8796 Harvey Baker Plumbing, Inc. .........................407-859-3572 Lapin Services ...............................................407-841-8200 Moen .............................................................813-394-0363 RezCor ...........................................................800-678-0023 Reliance Plumbing ........................................407-831-4459 Roto Rooter ...................................................407-855-7900 Service Master Plumbing Services ................407-671-6494 Wilmar Industries ..........................................954-815-0800

pool FurnIture Leisure Creations ..........................................256-332-4567

pre-employment/resIDent screenInG CoreLogic SafeRent .......................................855-491-2696

NOVEMBER/DECEMBER 2017 43

THE KEY YELLOW PAGES First Advantage ..............................................800-590-8535 On-Site.com ..................................................407-370-4648 RealPage Inc. .................................................972-820-3015 Resident Check...............................................800-491-2580 Yardi Systems, Inc. ........................................407-921-8526

pressure washInG/eXterIor buIlDInG cleanInG American Softwash .........................................386-761-2987 Awnclean .......................................................813-258-9344 Asphalt365, Inc .............................................407-344-1194 Blades Of Green .............................................813-546-7270 DRS Inc. ........................................................407-367-9022 Elite Pest Systems .........................................407-331-0030 Globiserv, Inc. ...............................................407-341-7651 Jim Cary Painting ...........................................407-468-6057 Mallard Systems ............................................321-804-4907 Maxter Building Maintenance Inc. .................407-990-2910 Ox-Built Construction, LLC ...........................770-485-3698 Renovia .........................................................866-271-2148 Sparkling Clean .............................................407-247-0333 Squeegee Squad ............................................407-921-0072 Total Green Cleaning, Inc. .............................407-413-5561

prIntInG/typesettInG/GraphIc arts Apartment Finder Magazine .............. 407-894-3847 ext 120 American Heritage Press ...............................407-679-2000 Central Communications, LLC ......................407-936-5650 Fast Signs .....................................................407-774-0003 Fast Signs Apopka/Altamonte ........................407-774-0003 For Rent Media Solutions ..............................800-882-5659 Koncept Design Studio ..................................404-888-0198 Multifamily Exclusive ....................................407-366-4444 RentPath ........................................................407-888-0745 Saxon Business Systems-Xerox ........ 407-291-4666 ext 655

promotIonal proDucts/eVents Central Communications, LLC ......................407-936-5650 Koncept Design Studio ..................................404-888-0198 Multifamily Exclusive ....................................407-366-4444 0pinions Vary ................................................407-733-4351 World Advertising of Florida ..........................813-835-9500

publIc relatIons 0pinions Vary ................................................407-733-4351

publIshers 407apartments ...............................................407-505-4332 Apartment Finder Magazine .................407-894-3847 X 120 For Rent Media Solutions ..............................800-882-5659 RentPath ........................................................407-888-0745

purchasInG serVIces Buyers Access ...............................................303-991-5580

real estate broKeraGe/multI-FamIly/ appraIsal/DeVeloper Apartment Hunters .........................................407-930-4607 Condo Experts USA Inc. ................................305-502-7888 Marcus & Millichap .......................................407-557-3800 Reisch Consulting Group, Inc. .......................407-628-2742

reFerral serVIces Apartment Hunters .........................................407-930-4607 Monument Adjustment Bureau ......................407-308-3999 The Welcome Basket .....................................386-279-7536

rehab h & f reNovaTioNs, iNc. 407-732-7911

multi-Family renovation sPeCialist

AAPCO Florida-A Division of AAPCO Group. ...........................................800-728-2690 All Renew Services, LLC. ..............................904-386-1762 Allsouth Renovations, Inc. .............................888-323-8601 BST-Armorcon ...............................................407-999-5054 CN Prestige Contracting LLC ........................561-718-0302

44 THE KEY www.aago.org

vCoastal Reconstruction Group .....................407-644-1800 Commercial Flooring Distributors .................386-668-0121 Custom Klosets and Cabinets ........................813-246-4806 DBK ...............................................................386-860-2050 EDC Services Group ......................................407-771-4442 H & F Renovations, Inc. .................................407-732-7911 GDE Renovations, Inc. ...................................407-321-8886 Kay Green Design, Inc. ..................................407-246-7155 Q Group Builders, Inc ....................................215-942-6700 Randazzo Builders, Inc. .................................352-385-4783 Renovation Group, Inc (The) ..........................866-417-7350 Service Master Plumbing Services ................407-671-6494 Spraggins, Inc. ..............................................407-295-4150 Statewide Construction ..................................407-282-2809 Switch Electric LLC .......................................800-929-5035 TB Roofing & Construction ...........................727-545-8272 Turnz, LLC .....................................................407-770-2200 Windsor Redevelopment Corp .......................813-854-3800 ZMG Construction, Inc. .................................407-865-5771

relocatIon serVIces Apartment Hunters .........................................407-930-4607 Apartment List ...............................................770-617-8812

remoDelInG cuTTiNg eDge carPeT 407/244-5588

“your ComPlete Flooring sourCe”

AJS Building & Renovations .........................407-298-9700 Amerikote Enterprises, Inc. ............................407-884-5900 AMH Construction, Inc. .................................407-408-1822 Artisian Refinishing .......................................407-952-7241 BST-Armorcon ...............................................407-999-5054 Camp Construction Services .........................813-622-6610 Complete Restoration LLC..............................352-308-8103 Criste Construction, Inc. ................................407-324-2222 DRS Inc. ........................................................407-367-9022 Harrison Brown Construction ........................407-637-2985 Kay Green Design, Inc. ..................................407-246-7155 Kitchen Solvers of Orlando ............................407-603-1945 Luminous Painting & Renovating, LLC .........407-542-3514 Moen .............................................................813-394-0363 Mr. Fix It All, Inc .............................................678-891-7704 Ox-Built Construction, LLC ...........................770-485-3698 Paramount Drywall, Inc. ................................305-828-4757 Quality Restoration & Renovations ................813-517-1555 Solidway Construction, Inc. ...........................407-383-5609 Switch Electric LLC .......................................800-929-5035

rental Guarantee Liberty Rent Guarantee ..................................678-697-8245

resIDent retentIon Cares By Apartment Life ................................407-408-4245 Satisfacts Research ........................................866-655-1490

resIDent surVeys National Efficiency Systems Inc .....................877-769-2334 Satisfacts Research ........................................866-655-1490

resIDentIal proDucts/serVIces RESIDENTIAL PRODUCTS/SERVICES Apartments.com ............................................813-504-0507 Counter Crew ................................................407-975-3796 Monument Adjustment Bureau ......................407-308-3999 One Call Now .................................................937-573-2346 Palm Security Services ..................................877-824-4025 PooPrints Central Florida ..............................407-496-3133

restoratIon - FIre, water, & wInD Insurance coasTal recoNsTrucTioN grouP 407-644-1800 rebuild – renovate – reCouP

www.coastalreconstruciton.com

Accident Cleaners ..........................................407-438-9699 AJS Building & Renovations .........................407-298-9700 AMH Construction, Inc. .................................407-408-1822 Baxter Restoration .........................................407-423-5553 Coastal Reconstruction Group .......................407-644-1800 Complete Restoration LLC..............................352-308-8103 Criste Construction, Inc. ................................407-324-2222 DRS Inc ..........................................................407-367-9022 Elite Steam, Inc...............................................407-209-9843 ELG Property Solutions .................................407-791-2991 Five Star Claims Adjusting ............................321-652-0878 Kitchen Solvers of Orlando ............................407-603-1945 Ox-Built Construction, LLC ...........................770-485-3698 Q Group Builders, Inc ....................................215-942-6700 Recromax ......................................................407-455-0955 Renovation Group, Inc. (The) .........................866-417-7350 Reliance Plumbing ........................................407-831-4459 SWET Construction Group ............................321-594-5569 Undisputed Steamer ......................................407-927-2917 Windsor Redevelopment Corp .......................813-854-3800

rIsK manaGement serVIces Alpha Risk Services, Inc ................................786-720-9791 CBIZ ..............................................................407-377-2235 Hub International Florida ................................407-894-5431

rooF anD eXterIor cleanInG American Softwash .........................................386-761-2987 DRS Inc ..........................................................407-367-9022 mallard systems ........................877-382-5620 Petersen Dean Roofing & Solar .....................407-857-1757 Renovia .........................................................866-271-2148 Softwash Systems .........................................407-519-1235 Squeegee Squad ............................................407-921-0072 Urban Jungle Wildlife Removal .....................321-438-4294

rooFInG contractors/consultants AAPCO Florida-A Division of AAPCO Group .............................................800-728-2690 Avalon Manufacturing ...................................407-619-1463 Camp Construction Services .........................813-622-6610 Complete Restoration LLC..............................352-308-8103 DRS Inc ..........................................................407-367-9022 ECS ...............................................................407-859-8378 Edge 2 Edge Roofing, LLC .............................678-765-6510 Five Star Claims Adjusting .............................321-652-0878 H & F Renovations, Inc...................................407-732-7911 GDE Renovations, Inc .....................................407-321-8886 Global Roofing, LLC ......................................407-732-7911 Go Builders ...................................................407-786-2171 Gulf Western Roofing ....................................321-443-8096 Ox-Built Construction, LLC ...........................770-485-3698 Performance Roofing .....................................407-210-1503 Petersen Dean Roofing & Solar .....................407-857-1757 Quality Roofing of Florida, Inc. ......................813-620-4797 Randazzo Builders, Inc. .................................352-385-4783 Reliable Roofing of Florida Inc .......................407-720-7188 Rhyne Restoration, Inc....................................407-556-3997 R/J Group, Inc ...............................................386-760-0764 Ronald West Roofing, LLC ............................844-766-9378 Stratus Construction & Roofing .....................407-625-5866 Solidway Construction, Inc.............................407-383-5609 Sun Coast Roofing Services ...........................407-322-2925 TB Roofing & Construction ...........................727-545-8272 Watermark Restoration ...................................770-853-8641 Zee’s Roofing and Construction, Inc. .............407-875-2225 ZMG Construction, Inc ...................................407-865-5771

securIty serVIces/on-sIte criTical iNTerveNTioN services sPeCialiZing in seCurity and Patrol serviCes

407/408-6431 jeFF.eZell@kkPseCuritygrouP.Com

Complete Access Control of Central Florida, Inc. ................................................407-381-3995 Critical Intervention Services .........................407-408-6431

THE KEY YELLOW PAGES Fidelity Security Agency LLC .........................407-542-1529 Freeman Security Services Inc .......................407-507-3880 Memoreyes ....................................................770-989-1776 Palm Security Services ..................................877-824-4025 Patrol Services International ..........................407-351-6565 Patrol Services of Orlando .............................512-265-4399 Premier Security ............................................321-206-3881 Prismatic ........................................................407-895-0029 Quick Response Fire Protection .....................407-469-2134 Security and Investigations Inc .......................321-960-6672 Spot Industries, Inc. ......................................407-468-7784 Systems Group, The .......................................407-532-6021 Veterans Security Corps of America, Inc ........954-731-5161

securIty systems/serVIce, InstallatIon & monItorInG Advantage Integration Technology ..................407-816-9101 Critical Intervention Services .........................407-408-6431 Freeman Security Services Inc .......................407-507-3880 Firetronics, Inc ...............................................407-774-6900 Premier Security ............................................321-206-3881 Royce Integrated Solutions ............................843-421-0699 Systems Group, The .......................................407-532-6021 Veterans Security Corps of America, Inc ........954-731-5161

sewer/septIc Harvey Baker Plumbing, Inc ...........................407-859-3572 Lapin Services ...............................................407-841-8200 Reliance Plumbing ........................................407-831-4459 Service Master Plumbing Services ................407-671-6494 Zoom Drain ...................................................352-805-4775

shower enclosures Patriot Glass Repair, LLC ...............................321-443-8427

sIDInG/InstallatIon AAPCO Florida-A Division of AAPCO Group ............................................800-728-2690 Ox-Built Construction, LLC ...........................770-485-3698

sIDewalK repaIrs/GrInDInG Florida Pavement Services, Inc. ....................877-799-6783 MRC Contracting, LLC ..................................321-527-8801 Precision Sidewalk Safety Corp .....................407-538-5929 Shayne Systems, Inc ......................................407-299-2552

sIGns/FlaGs/banners D. siNK, iNc. 321/231-5804

Flags • banners • signs • weekend direCtionals

American Heritage Press ...............................407-679-2000 Central Communications, LLC ......................407-936-5650 Concrete Sidewalk Repair, LLC. .....................855-255-3935 D. Sink, Inc.....................................................407-474-8274 DeNyse Companies .......................................727-366-9267 Fast Signs .....................................................407-774-0003 Fast Signs Apopka/Altamonte ........................407-774-0003 Oakhurst Signs ..............................................407-982-5494 Resident News ...............................................800-961-1916

spa & pool heaters Spies Pool, LLC ............................................407-847-2771

sprInKler systems (IrrIGatIon) Proscape Inc. .................................................407-438-7442 Service Master Plumbing Services ................407-671-6494 ValleyCrest Landscape Maintenance .............407-702-4929

swImmInG pool chemIcals/supplIes/ cleanInG Poolsure ............................................ 800-858-7665 ext 147 Spies Pool, LLC ............................................407-847-2771 Vermana ........................................................888-599-2477

swImmInG pool repaIrs & renoVatIon Poolsure ............................................ 800-858-7665 ext 147 RAPCO Supply ..............................................800-678-0023 Spies Pool, LLC ............................................407-847-2771 Vermana ........................................................888-599-2477

telecommunIcatIons & entertaInment serVIces Bright House Networks ..................................813-436-2214 Century Link MDU ........................................407-889-6269 Indatus ...........................................................800-727-4246 One Call Now ................................................937-573-2346 Summit Broadband ........................................407-996-8900

telephone answerInG serVIces/ pay telephones CallMaX ........................................................770-919-9771 Indatus ...........................................................800-727-4246 Kings III Emergency Communications ...........972-906-7046 RealPage Inc. .................................................972-820-3015

tennIs courts MRC Contracting ...........................................321-527-8801

traInInG/eDucatIon Grace Hill ......................................................615-587-4616

tree serVIces Competitive Edge Landscaping .....................407-391-1532 Superior Ideas, Inc .........................................407-416-7755 The Davey Tree Expert ....................................407-331-8020

turn Key All Renew Services, LLC ................................904-386-1762 DRS Inc ..........................................................407-367-9022 EPIC Home Services, Inc ................................407-415-3588 Hydroswift Cleaning Inc .................................407-568-9096 Luminous Painting & Renovating, LLC .........407-542-3514 Preferred Maintenance ...................................904-217-3196 Sparkling Clean .............................................407-247-0333 Turnz, LLC .....................................................407-770-2200

tV/cable Bright House Networks ..................................813-436-2214 Summit Broadband ........................................407-996-8900

utIlItIes AUM ..............................................................800-418-5393 Conservice ....................................................904-415-3963 Deep Green Waste & Recycling, LLC .............813-727-9622 Duke Energy ..................................................866-843-6546 Energy Management Systems, Inc ..... 800-965-9642 ext 403 NWP Services Corporation .............................949-253-2512

VenDeD launDry Aaxon Laundry Systems ................................954-772-7100

VenDInG machInes Water Vendors By Us .....................................706-273-2112

VoIcemaIl/messaGInG

waste/recyclInG/specIalty/consultInG Accelerated Waste Solutions of North America LLC ..................................866-698-2874 Advanced Disposal ........................................407-464-0664 Affinity Waste Solutions .................................407-468-5387 City Recycling Group, LLC ............................813-377-5900 Conex Recycling Corporation ........................866-879-2663 Deep Green Waste & Recycling, LLC .............813-727-9622 Invisible Waste Services ................................407-509-1293 Prestige Management Group Solutions, LLC ............................................888-808-4044 Premium Trash Services .................................321-872-7497 Recycling Textile Management (RTM) ...........404-557-1234 Skinner Waste Solutions ...............................904-683-6755 Sunshine Recycling Group ............................407-843-7990 Valet Waste, Inc ..............................................877-574-2587 Waste Connections of Florida.........................407-619-2123 Waste Helper .................................................407-990-3943 Waste Management .......................................407-687-5079 Waste Pro of Florida ......................................321-377-5391

waste remoVal/consultInG Advanced Disposal ........................................407-464-0664 Affinity Waste Solutions .................................407-468-5387 Invisible Waste Services ................................407-509-1293 Deep Green Waste & Recycling, LLC .............813-727-9622 Florida Garbage Grabbers ..............................407-401-7033 Premium Trash Services .................................321-872-7497 Prestige Management Group Solutions, LLC. ..........................................888-808-4044 Prospect Construction & Development Group, LLC ............................407-502-2939 Reliance Plumbing ........................................407-831-4459 Skinner Waste Solutions ...............................904-683-6755 Valet Waste, Inc ..............................................877-574-2587 Waste Connections of Florida.........................407-619-2123 Waste Helper .................................................407-990-3943 Waste Pro of Florida ......................................321-377-5391

water conserVatIon Moen .............................................................813-394-0363 NWP Services Corporation .............................949-253-2512 Orlando Utilities Commission .......................407-434-2248 Service Master Plumbing Services ................407-671-6494 WaterSignal ...................................................404-566-1978

waterprooFInG Criste Construction, Inc .................................407-324-2222 DRS Inc ..........................................................407-367-9022 Ox-Built Construction, LLC ...........................770-485-3698 Renovia .........................................................866-271-2148 Xtreme Mats LLC............................................407-392-0960

water/sewer sub-meterInG American Metering Services, Inc ....................941-358-1253 Energy Management Systems, Inc ..... 800-965-9642 ext 403 NWP Services Corporation ............................949-253-2512 Ocius .................................................. 12-850-3500 Ext 216 Service Master Plumbing Services ................407-671-6494 Zoom Drain ...................................................352-805-4775

wInDow cleanInG Squeegee Squad ............................................407-921-0072

wInDow/screen/Door replacement parts Champion Window Inc ...................................407-878-7482 Collis Roofing, Inc .........................................321-441-2300

CallMaX ........................................................770-919-9771 One Call Now ................................................937-573-2346

NOVEMBER/DECEMBER 2017 45

Are Areyou you Areready ready you ready to to toL.E.A.P? L.E.A.P? L.E.A.P? to L.E.A.P? Apply ApplyApply now nowfor now our our forBrand Brand our Brand New New New for our Brand New Leadership Leadership Leadership Development Development Development Program Program Program Leadership Development Program

Are Are Are you you youinterested interested interested Are you interested ininimproving improving improving in improving your your yourleadership leadership leadership your leadership skills? skills? skills? skills?

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April April April 20th-Program 20th-Program 20th-Program April 20th-Program Orientation Orientation Orientationand Orientation andHogan Hogan HoganAssessment Assessment and Assessment Hogan Review Assessment Review Review Review May May May 25th-The 25th-The 25th-The May 5 5C’s 525th-The C’s C’s ofof of Leadership; Leadership; Leadership; 5 C’s ofLeadership Leadership; Leadership LeadershipEngagement Engagement Leadership Engagement Engagement July July July 20th-Leadership 20th-Leadership 20th-Leadership July 20th-Leadership Applications: Applications: Applications: Applications: Ethics, Ethics,Counseling Counseling Counseling Ethics,and and Counseling andPerformance Performance Performance and Performance Appraisals Appraisals Appraisals Appraisals August August August 10th-Listening 10th-Listening 10th-Listening August 10th-Listening Leadership Leadership Leadership Leadership September September September September 18th-Leadership 18th-Leadership 18th-Leadership 18th-Leadership “Speak” “Speak” “Speak” October October October 19th-”Going 19th-”Going 19th-”Going October 19th-”Going from from fromLed LedtotoLead” from Lead”Led to Lead”

InIn In order order order toto In to apply apply apply order for for for tothe apply theprogram, program, for thecandidates program, candidates candidates candidates must must musthave have have must one one oneof of have ofthe the theone following: following: following: of the follow Either Either Either a aaCAM, CAM, Either CAS, CAS, a CAM, CAMT, CAMT, CAMT, CAS, ARM ARM ARM CAMT, or or orCAPS CAPS CAPS ARM designation designation designation or CAPS designation OR OR OR OR supervising team of or more Have Have Have 24 24 24 months months months Have 24 experience experience experience months experience supervising supervising supervising aaateam teamof of33 a3or team ormore more of 3 or more All All All sessions sessions sessions All will will will sessions bebeatatthe the will AAGO AAGO AAGO be atOffice Office the Office AAGO from from from Office 9:00 9:00 9:00am am from amuntil until until 9:00 5:00 5:00 5:00 ampm pm until pm 5:00 pm for forAPASS APASSfor APASS $999 $999Members/$899 Members/$899 Members/$899 $999 Members/$899 for APASS

To To Toregister register register To or register or orfor formore more or for information information information more information please please pleasevisit visit visit please www.aago.org. www.aago.org. www.aago.org. visit www.aago.

Note: Note: Note: There There There Note: will will will be There be be nono no cancellations will cancellations be no cancellations accepted accepted acceptedafter after after accepted March March March after 10, 10, 10, 2018.

2018.

March 2018.Any Any 10, Anycancellations 2018. cancellations cancellations Any cancella received received after after received this this time time after will will this bebe time charged charged will be the the charged full fullamount amount the full ofof ofthe amount theprogram. program. of theNo program.

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No Shows bebe charged charged be for for charged the theentire forclass, the class, entire including including class, APASS APASS including Subscribers.

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The ApartmentofAssociation of Greater Orlando The TheApartment Apartment Association Association ofGreater GreaterOrlando Orlando Association of Greater Orlando 340Ave., N. Maitland Ave., Maitland, 340 340N.N.Maitland Maitland Ave., Maitland, Maitland, FL FL 32751 32751 FL 32751 Ave., Maitland, FL 32751

46 THE KEY www.aago.org

Apartment Association of Greater Orlando 340 N. MAITLAND AVENUE MAITLAND, FLORIDA 32751

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“The hiring of a lawyer is an important decision that should not be based solely on advertising. Before you decide, ask us to send you free written information about our qualifications and experience.” Available by Appointment: 2451 N. McMullen Booth Rd., Suite 244, Clearwater FL 33759 37 N. Orange Avenue, Ste. 500, Orlando, FL 32801 • 17264 San Carlos Blvd., Ste. 308, Fort Myers Beach, FL 33931 – Principal Office

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