July-September 2019 Key Magazine

JULY/AUGUST/SEPTEMBER 2019

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

STARRING Lisa Trosien

October 17, 2019

“STORYTELLING” Page 46

Welcome to a New Standard of Living.

Valet Waste is now Valet Living. But we’re also a lot more.

We pioneered and perfected the doorstep collection amenity. But we’re also setting the standard in turn services, maintenance support and pet solutions. If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living: Valet Living.

Valet Living Doorstep

Valet Living Turns

Valet Living Maintenance

Valet Living Pet

Valet Living Doorstep is the standard-setting doorstep collection amenity that adds value and convenience to every multifamily property.

We get the job done better than anyone in the business, allowing property owners to contribute to their bottom lines while adding an invaluable, time-saving amenity for residents and on-site staff.

Plus, we are the only partner to guarantee both a property manager orientation and an on-site event that educates your residents about how to make the most of the amenity – so your teams don’t have to.

With Valet Living Turns, you can rest assured your apartment homes will be pristinely restored and ready for incoming residents - without the stress of coordinating everything on your own. Drawing from our expansive network of premium contractors, our turn service is always quick and consistent, offering dependable support in every season. And with our team handling every aspect of the job, yours can stay focused on the pressing demands of property management so your time and resources are spent where they have the greatest impact: improving resident satisfaction and retention.

Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep.

We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.

Valet Living Pet is the partner for setting the standard in community-building. Our quality products and amenities are tailored to resident needs and those of their loved ones, ultimately contributing to higher resident satisfaction rates and cleaner common areas.

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Contact us today to see how living up to our high standards will benefit both your community and your bottom line.

www.ValetLiving.com | 877-574-2587

CONTENTS Follow us on...

JULY/AUGUST/SEPTEMBER 2019 Volume 45, No. 3 6 8

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

AAGO New Members AAGO Premier Partners

Education: 11 AAGO Education Calendar/Schedule 12 Future Leader Program 13 Professional Designations 14 AAGO Class Descriptions 17 APASS! 18 AAGO Committee Descriptions 20 Student Spotlight 21 Congratulations events: 22 AAGO Events Calendar/Schedule 23 AAGO’s Save-the-Date GKA Nomination Process and Categories 24 And So It Was...AAGO’s Maintenance Appreciation Night 27 And So It Was...AAGO’s Trade Show 29 And So It Was...State-of-the Market 32 Owners & Officers Luncheon 33 Boots, Bling & BBQ foundation: 34 The Movement To Serve Is Spreading 35 Apartment Industry Job Shadow Day advocacy: 36 AAGO Advocacy At Work

Published By Direct One Print and Mail 7213 Sandscove Court, Suite 1 Winter Park, FL 32792 (407) 679-2000 FAX (407) 673-4501 www.directoneinc.com and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288

The KEY is published quarterly in the interest of all segments of the multi-housing industry.

One copy per member is included in the membership dues.

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor.

Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

legal: 40 LegaLine 42 Why Landlords Like Sure Footed Tenants market trends: 43 Market Beat 44 The Unexpected Benefits of a Green Property 45 Connect With NAA 46 Lease-A-Palooza

(703) 518-6141

www.aago.org

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Cover copyright © 2019 AAGO and its licensors.

All rights reserved.

(407) 960-2910

JULY/AUGUST/SEPTEMBER

Win a FREE 3-Year Doorstep Contract.

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AAGO Officers and Directors 2019 OFFICERS

Association Staff Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

PRESIDENT Lee Rogers, CAM JMG Realty, Inc.

treasurer Debby Gentry Concord Management

Vice President Rachelle Hundley ARM, HCCP, CPO, CAPS Royal American Management

Desiree Starr, CAPS, NAAEI Faculty Senior VP, Program Development

Monica Ramsey, Vice President, Member Relations

ASSOCIATE VICE PRESIDENT Amanda Lynch Real Floors

Immediate PAST PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty Vidalta Property Management

Cynthia Cruz Events Manager

DIRECTORS

Trinity Kutschinski Public Affairs Manager Alex Mauro Ross CAS Info Tycoon

Beverly Duda Highmark Residential

Christin Tenpenny CAPS ContraVest

Erika Johnson CAM, CAPS PRG Real Estate

Gregg Girard CAM, CAPS Greystar

Jeffrey Bey Office Coordinator

Heather Alzate CAM, CAPS, CPO Sawgrass Apartments

Julia Comings CAPS Hawthorne

Leslie Moubray ARM, CPM Candidate Bell Partners, Inc.

Melissa Dugas CAM, CAPS Royal American Management

Michelle Brice Lincoln Property Company

Lee Steinhauer Government Affairs & General Counsel

Dominica Hurst Bookkeeper Pete Mann National Credit Systems, Inc.

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Renae Gates HCCP Dalcor Companies

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Sherrie Ngo CAPS NRP

Steve Hall H & F Construction Services, LLC

Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

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Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection

Free Estimates Volume Pricing

800-929-5035 We AlWAys AnsWer Our PhOnes

www.SwitchElectric.net JULY/AUGUST/SEPTEMBER

5

Welcome To All Our New Members New Community & Management Company Members 400 North 410 North Orlando Avenue • Maitland, FL 32751 300 Units

Haven at Reunion 7995 Haven Way • Kissimmee, FL 34747 338 Units

Palms at Daytona 913 Catherine Avenue • Holly Hill, FL 32117 55 Units

Amelia Court 659 W. Amelia Court • Orlando, FL 32801 256 Units

Lake Monroe 800 Marbella Lane • Sanford, FL 32771 280 Units

Sun Pointe Apartments 1250 Woodcrest Drive • Daytona Beach, FL 32114 119 Units

Bainbridge at Winter Park 1007 Lewis Drive • Winter Park, FL 32789 278 Units

Lighthouse Property Management 7975 Canada Avenue • Orlando, FL 32819 165 Units

Sun Pointe Lake Apartments 1757 South Clyde Morris Boulevard Daytona Beach, FL 32119 96 Units

City Walk Residential Villas LLC 1859 Pennrose Drive • Reidsville, NC 27320 65 Units

Lofts at South Lake 831 Oakley Seaver Drive • Clermont, FL 34711 144 Units

Hanover Dr. Phillips 6500 Sand Lake Sound Road • Orlando, FL 32819 394 Units

Oak Shade 2317 South Volusia Avenue Orange City, FL 32763

Sunrise Pointe Apartments 1375 Richel Drive • Port Orange , FL 32129 208 Units

82 Units

New Associate Members BMS CAT, Inc. 7337 Presidents Drive • Orlando, FL 32809 Water Restoration | Fire Restoration | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Restoration-Fire, Water & Wind-Insurance Chase Roofing & Contracting 3328 Diana Drive • Zephyrhills, FL 33541 Roofing Contractors/Consultants CRB Entertainment PO Box 679021 • ORLANDO, FL 32867 Resident Retention | Entertainment | Advertising/Marketing

Langerman Construction, LLC 903 South Charles Richard Beall Boulevard • Suite 1 • DeBary, FL 32713 General Contractors YottaReal 4422 Cypress Creek Parkway • Houston, TX 77068 Software Development | Software Solutions Zumper 49 Geary Street • Suite 350 • San Francisco, CA 94108 Advertising/Marketing | Apartment Lease-up/Apartment Leasing

Josko llc 1727 Benbow Court • Apopka, FL 32703 Air Conditioning | Plumbing Parts/Supplies/Services | Electrical Supplies/ Services | Roofing Contractors/Consultants | General Contractors

AAGO’S MISSION STATEMENT The Source of advocacy, education, and networking opportunities for the apartment industry in central Florida.

Air Conditioning & Heating

Plumbing

Electrical

Emergency

386-860-2050 386-860-2050 SERVING CENTRAL FLORIDA WE ARE COMPLIANCE DEPOT AND NOTIVUS

AAGO

A PA R T M E N T A S S O C I AT I O N O F G R E AT E R O R L A N D O est. 1972

Thank you to our 2019 Premier Partners!

Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.”

Regional Manager – Orlando

KEEPING CUSTOMERS FOR LIFE! ĊljƁ-ƁƁĊ-ŀîălj • CALLUSHAC.COM

AAGO education Full Service Mechanical Contractor

A Southern HVACTM Contractor

Since 1991

Providing HVAC, Plumbing and Electrical services that deliver comfort to residents and savings to your bottom line

Over Apartment Communities Throughout Central Florida ă STAR SERVICE

"Trustworthy and prompt. Diagnosed my issue very quickly and didn’t overcharge.

Preferred Mechanical Contractor :

• • • • •

Apartment Association of Greater Orlando Central Florida Realty Investors 8LI 3EXMSRƶW PEVKIWX 5VSTIVX] 2EREKIQIRX ǻVQW Real Estate Investors, Entities, Entrepreneurs and REITs of all sizes Businesses, property managers, landlords and homeowners

A+ BBB Accredited Business Serving all of Central Florida cost-to-coast for decades

ŇƣĮÚƐÚåĀĻЃåĮDžƐƣžåƐ±ď±ĞĻúűƐóƐMD 10

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AAGO education

Education Calendar #WeAreAAGO July 17

8:30 AM - 5:00 PM EPA in English. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . with Vann Flippen

July 19

9:00 AM - 5:00 PM LEAP Begins. . . . . . . . . . . . . . . . . . . with Desiree Starr and Dr. Leslie Miller

July 23

9:00 AM - 12:00 PM Maintenance For Managers . . . . . . . . . . . . with with Natalie Gretzinger and Homar Santiago

July 25-26

8:00 AM - 5:00 PM CPO In English. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . with Vann Flippen

August 2

9:00 AM - 10:30 AM New Member Orientation . . . . . . . . . . . . . . . . . . . . . . . with Vann Flippen

August 2

10:30 AM-12:00 PM Intro To The Apt Industy. . . . . . . with Desiree Starr and Monica Ramsey

August 23

9:00 AM - 12:00 PM Landlord/Tenant Law . . . . . . . . . . . . . . . . . . . . . . . . . . with James Barron

September 12

9:00 AM - 5:00 PM Future Leaders Begins . . . . . . . . . . with Desiree Starr and Lindsay Rivett

September 13

9:00 AM - 12:00 PM Eat The Frog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . with Maria Filippone

September 13

9:00 AM - 5:00 PM Future Leaders . . . . . . . . . . . . . . . . . with Maria Filippone and Lori Agudo JULY/AUGUST/SEPTEMBER 2019with 11 with

Maria Filippone Filippone Maria with

AAGO education

FUTURE LEADER PROGRAM

Lead, Follow, or Get out of the Way! Do you want to learn the skills to become a Manager or Maintenance Supervisor? Are you motivated to accelerate your career development?

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! AAGO is introducing our brand new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders.

September 12th-Leadership Skills/Traits with Workshop. Meet your Mentor!

September 13th-Eat the Frog; Hiring; Development Plans; Decision Making September 26th-Financial Management and Bootcamp September 27th-Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $179 APASS Subscribers/$199 for Members

To register or for more information please visit www.aago.org.

Note: There will be no cancellations accepted after September 7, 2019. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers

The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751 12

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AAGO education

Professional Designations 2019 Course Schedule The Certified Apartment Portfolio Supervisor (CAPS) designation was developed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level.

Industry experience requirement is either CAM®, ARM®, RAM® with 2 years of apartment management experience OR a Property Supervisor with 2 years of multi-site experience.

CAPS Express will be held again in February 2020 CAM 2019 Spring Series June 13- Property Maintenance July 18- Human Resources August 15- Risk Management & Legal September 19- Resident Experience

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

CAMT 2019 Spring Series June 12- Plumbing July 24- Appliance Repair August 14- Fall Session Begins

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

CAS 2019 Spring Series June 13- Property Maintenance July 18- Human Resources August 15- Risk Management & Legal September 19- Resident Experience

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

Register online today at www.aago.org For more information, please call Jeffrey Bey at (407)644-0539 x201 or email at jeffrey@aago.org JULY/AUGUST/SEPTEMBER 2019

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AAGO education

2019 Class Descriptions SALES/LEASING/MARKETING TRACKS The Sales/Leasing and Marketing tracks are designed to give you the skills you need to communicate the benefits of your product and service and to respond to a potential customer’s buying signals.

Virtually everything within the world can be marketed and these skills are useful in both apartment marketing and marketing by the supplier to the apartment communities.

INTRODUCTION TO THE APARTMENT INDUSTRY Have you always wanted to learn more about the Apartment Industry?

You can start by attending this FREE class. You will learn: • Basics about the Apartment Industry • Vital key terms • Various jobs within the industry • How to find a job within our industry • What do you need in order to be hired?

• Training and educational opportunities • Networking opportunities /committees /dinner meetings / LIVE events, etc.

Audience: Anyone interested in learning more about the Apartment Industry EAT THE FROG Do you procrastinate? Are you someone who feels overwhelmed with your “to do” list? Join us for this informative & interactive class to understand how “eating the frog” is essential in effective time management.

Course topics include: • How to tackle the hardest task first 14

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• Why doing your hardest task first is key • Steps to overcome procrastination • Essential time management tips Audience: Leasing, Management, Corporate Personnel, Suppliers

MANAGEMENT TRACK A Community/Apartment manager is responsible for the overall management of the community and to preserve and increase the value and integrity of the properties and to meet the financial objectives of the ownership and management. The Management Track is designed to enhance the skills that you need to complete the job of Community Manager.

LEADERSHIP DEVELOPMENT The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist.

Modules include: • Program Orientation and Hogan Assessment Review • The 5 C’s of Leadership; Leadership Engagement • Leadership Applications: Ethics, Counseling and Performance Appraisals • Listening Leadership • Leadership “Speak” • “Going from Led to Lead”

AAGO education Audience: Maintenance Supervisors, Community Managers, Suppliers

These programs are taught by certified instructors and testing is done on site.

MAINTENANCE FOR MANAGERS Learn the nuts and bolts of how the maintenance team operates so that your community can run at optimum performance.

CERTIFIED POOL OPERATOR, CPO Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification. This is a 2-day course which includes the certification exam.

Course Topics include: • Maintenance basics that every manager should know • Communication tips for a successful partnership • How to “speak the same language” • Improves productivity • Improves morale • Retains top performers • Avoid wrongful termination

Audience: Maintenance, Suppliers EPA REFRIGERANT HANDLING CERTIFICATION The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course. Through the ESCO Institute, AAGO is able to offer this Universal Certification.

Audience: Leasing, Management, Corporate Personnel, Suppliers

Audience: Maintenance, Suppliers

FUTURE LEADERS Do you want to learn the skills to become a Manager or Maintenance Supervisor? Are you motivated to accelerate your career development?

NATIONAL APARTMENT ASSOCIATION DESIGNATION PROGRAMS The multi-family housing industry is growing. Competition is fierce and multi-family housing professionals face more challenges than ever before. You can’t afford to overlook the benefits of an industry designation. Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professionals. Each course and program has been carefully crafted and tailored to meet the ever-changing needs of today’s multi-family housing professional.

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! AAGO is introducing our brand-new Future Leader Program for Assistant Managers and Assistant Maintenance Technicians. Attendees will learn essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders.

Topics include: • Leadership Skills/Traits with Workshop. Meet your Mentor!

• Eat the Frog; Hiring; Development Plans; Decision Making • Financial Management and Bootcamp • Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates Audience: Assistant Managers and Assistant Maintenance Technicians

CERTIFICATION PROGRAMS The Apartment Association of Greater Orlando is proud to offer several nationally recognized certification programs to its members.

Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. CAM training helps you manage your apartment community and your team more effectively. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation to apartment industry professionals who want to advance their career in apartment management.

CAM training covers: • Management of Residential Issues

JULY/AUGUST/SEPTEMBER 2019

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AAGO education • Legal Responsibilities • Human Resource Management • Fair Housing • Marketing • Property Maintenance for Managers • Risk Management • Financial Management • Research Prequisite: you must have worked in the apartment industry for at least 12 months; successfully completed the nine courses listed below (which total 55 ½ hours)and meet all examination requirements within 12 months of declaring your candidacy for CAM.

Suppliers are important liaisons to the multifamily housing industry.

This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer.

The CAS program is ideal for new salespeople as well as veterans of the industry.

The Certified Apartment Supplier (CAS) course includes: Required Coursework: • Management of Residential Issues • Risk Management • Financial Management • Fair Housing CAS Prerequisites: You must have: completed the Supplier Success course; worked in the apartment industry for at least 12 months in a supplier role; successfully complete the four required courses (which total 26 hours); and meet all examination requirements within 24 months of declaring candidacy for CAS.

ESSENTIAL LEARNING TRACKS: FAIR HOUSING Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification. This is a 2-day course which includes the certification exam.

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Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers LANDLORD/TENANT LAW Keeping abreast of the legal requirements and changes is essential for successful and legal property management. It is recommended that each staff member who deals with leases, evictions and legal notices attends at least one Landlord Tenant Law Seminar each year.

Audience: Maintenance, Leasing, Management, Corporate Personnel, Vendors

FAMILY OWNED & OPERATED

RESIDENTIAL & COMMERCIAL

“IF IT’S IN YOUR DUCTS... ...IT’S IN YOUR LUNGS”

• DRYER VENT CLEANING • CHIMNEY CLEANING • AIR DUCT CLEANING

407-381-2120

ABC-CLEANINGINC.COM Proud Member of

APASS APASS

AAGO education

APASS: APASS: ...Get ! ! ...Getin inthe theFast FastLane LanetotoEducation Education The APASS APASS program program was seminars at aatdiscount to our members.

Simply The wasdesigned designedtotooffer offerour ourstandard standard seminars a discount to our members.

Simply pay a low monthly fee and send as many team members on your community as you wish to as many pay a low monthly fee and send as many team members on your community as you wish to as many classes as as your your wish communities that areare members of AAGO maymay enroll for for classes wish every everymonth! month! Apartment Apartment communities that members of AAGO enroll only $795 prepaid OR $69 a month for 12 months to send as many onsite team members to as many only $795 prepaid OR $69 a month for 12 months to send as many onsite team members to as many APASS seminars seminars as year.

APASS as they theywould wouldlike likethroughout throughoutthe the year.

APASS subscribers also will receive 10% off all NAA designation classes such as NALP, CAM, CAMT, APASS subscribers also will receive 10% off all NAA designation classes such as NALP, CAM, CAMT, CAPS as well as 10% off certification classes such as CPO, EPA, and 410 A Certification. APASS CAPS as well as 10% off certification classes such as CPO, EPA, and 410 A Certification. APASS subscribers receive 10% off Leadership Development, Fair Housing and Beyond and Future Leaders too! subscribers receive 10% off Leadership Development, Fair Housing and Beyond and Future Leaders too!

You get all these classes for FREE!

You get all these classes for FREE!

Supervisory Skills Supervisory New MemberSkills Orientation Landlord Tenant Law New Member Orientation Selling without Concessions Landlord Tenant Law Appliance Repair Selling without Concessions Mold Awareness Appliance Repair Customer Service for Service Team Mold Awareness 212 degrees Customer Service for Service Team Closing Strategies 212 degrees Coaching for Peak Performance Closing Strategies How to Hire Rockstars Coaching for Peak Performance Avoid the 7 Deadly Sins of Marketing How to Hire Rockstars Fair Housing "Disparate Impact" Avoid the 7 Deadly Sins of Marketing Fair Housing "Disparate Impact"

Marketing to the Generations Marketing to the Generations Leasing 101 Project Resident Leasing 101 UppingProject your Sales Game Resident Relationship Selling Upping your Sales Game Tools for Tasks-Excel Relationship Selling HVAC Industry Changes Tools for Tasks-Excel Telephone Techniques HVAC Industry Changes HVAC A-Z Telephone Techniques ElectricalHVAC Troubleshooting A-Z 10 HOT Leasing Tips Electrical Troubleshooting Eat the Frog Time Management 10 HOT Leasing Tips Mock Trial-Landlord Tenant Law

Eat the Frog Time Management Mock Trial-Landlord Tenant Law

Marketing to our Hispanic Customer Marketing to our Hispanic Customer Advanced Leasing Are you the One Marketing Solutions Advanced Leasing Plumbing Are you the One Marketing Solutions Electrical Plumbing Marketing on a Shoestring Budget Electrical The Art of No Marketing on a Shoestring Budget Intro to the ApartmentThe Industry Art of No Maintenance for Managers Intro to the Apartment Industry Gang Awareness Maintenance for Managers Building your Dream Team Gang Awareness Renewal Strategy Workshop Building your Dream Team Marketing Basics

Renewal Strategy Workshop Marketing Basics

The APASS is our way of saying "Thank You" to our loyal members while offering quality education at an affordable price.

The APASS is our way of saying "Thank You" to our loyal members whileItoffering education at an affordable price. really quality is a NO BRAINER!

It really is a NO BRAINER!

JULY/AUGUST/SEPTEMBER 2019

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Apartment Association of Greater Orlando

2019 Committee and Council Descriptions AAGO relies heavily on volunteer leaders from all walks of the apartment industry to execute its annual events and ensure the continued success of the organization. Committee volunteer opportunities provide AAGO members with valuable network channels, meaningful relationships with peers, and insight to the central Florida market.

All AAGO members are invited to volunteer on the committee (or committees!) that best suits their talents and interests. Typically, the committees listed below meet on a monthly basis at AAGO. Unless otherwise noted, committee meetings are open to all AAGO members. If you would like to discuss your talents and how they could be best utilized at AAGO or if you would like to sign up to volunteer, please contact the AAGO staff liaison listed underneath the committee description!

Friends of the Foundation Committee: This committee assists with the AAGO Foundation’s philanthropic efforts, which include but are not limited to: Apartment Industry Job Shadow Day, the Charity Golf Tournament, the Summer Party Rock & Bowl Night, events with community partner organizations and the annual Toys for Tots drive. It focuses on fundraising in order to help the AAGO Foundation Charity Partners reach more people in need. It also provides hand-on experiences through volunteering time and giving assistance to those in the local community with a goal of bettering their lives. If you want a great experience networking with those in the industry who have a shared passion for helping others then this is the committee for you.

AAGO Staff Liaison: Dominica Hurst, Office Manager/Bookkeeper dominica@aago.org Membership Committee: This body seeks to recruit new AAGO members and enhance the association’s reach in the central Florida Market.

AAGO Staff Liaison: Monica Ramsey, Vice President of Member Relations monica@aago.org Legislative Committee: This group of industry professionals monitors legislative developments that impact the apartment market at the local, state and national level.

The committee members are also intimately involved with planning the annual Legislative Days trip to Tallahassee and AAGO’s annual Political Action Committee (PAC) Fundraiser.

AAGO Staff Liaison: Lee Steinhauer, Government Affairs & Legal Counsel and Trinity Kutschinski, Public Affairs Manager lee@aago.org 18

The Key www.aago.org

Special Events Committee: This dedicated group of volunteers is responsible for helping to plan many of AAGO’s signature events: Maintenance Mania, Golden Key Awards, Trade Show, Lease-A-Palooza and the Business Exchange.

AAGO Staff Liaison: Cynthia Cruz, Events Manager cynthia@aago.org Young Professionals Committee: This body is comprised of professionals who are 40 years old and under from various facets of the apartment industry. The committee seeks to increase AAGO engagement from young professionals and foster leadership development opportunities for committee members.

AAGO Staff Liaison: Chip Tatum, Chief Executive Officer chip@aago.org Building Committee: This select group of volunteers is charged with the responsibility of monitoring AAGO’s Headquarters in Maitland, FL to ensure the building receives timely and effective routine maintenance. Membership on this committee is by invitation only.

AAGO Staff Liaison: Jeffrey Bey, Office Coordinator jeffrey@aago.org Communications and Branding Committee: (Invitation Only) This group of specialized professionals assists with AAGO’s communications and branding efforts. Membership on this committee is by invitation only.

AAGO Staff Liaison: Monica Ramsey, Vice President of Member Relations monica@aago.org Education Advisory Council: (Invitation Only) This council is comprised of senior management and training officials with an extensive background in education in the apartment industry. The council provides AAGO with guidance regarding relevant industry issues and potential educational opportunities that could assist professionals in their career development.

AAGO Staff Liaison: Desiree Starr, Senior Vice President Program Development desiree@aago.org Central Florida Developers Council: (Invitation Only) This council was formed for the purpose of responding to local and state issues directly impacting the development of multi-family housing.

Development of apartment housing is critically needed in order to keep up with the influx of people moving to central Florida. This group meets on a regular, but not monthly, basis to discuss emerging issues of broad industry concern.

AAGO Staff Liaison: Lee Steinhauer, Government Affairs & Legal Counsel lee@aago.org JULY/AUGUST/SEPTEMBER 2019

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AAGO education

Student spotlight

Terri Dawkins

On April 19th, I attended the Leasing 101 course with AAGO. The instructor, Desiree, was absolutely amazing and such a great teacher. We kicked off the class by introducing ourselves and discussed what we hoped to gain from the course. I mentioned that I wanted to be able to be quicker at problem solving and to sell more effectively against my competition.

Prior to attending Leasing 101, I tried to reflect on my consternations as a leasing professional. I recognized my apprehension with getting over objections and feeling more confident when doing my job. Desiree’s help in conjunction with the course materials of Leasing 101 helped me properly address and work towards moving past my workplace worry. Leasing 101 pushed me out of my comfort zone, giving me the opportunity to work with some of my market competitors. This allowed me to improve and sharpen my skills/ knowledge through direct discussion and feedback with others in the same capacity as myself. I thoroughly enjoyed this aspect of the class because I was able to expand my professional network. Upon completion of the class, I felt refreshed and filled with confidence. I left no longer fearing rejection from potential prospects and feeling much more equipped in my ability to be a successful and knowledgeable leasing professional.

I’m so excited to take my career to the next level and move up the ladder with Timberland Partners. I’m already looking for opportunities to take more classes through AAGO. In the future, I’m hoping to participate in classes such as, advanced leasing and future leaders. I think that participating in these classes would allow me to further shape, develop, and reflect on my career goals, while giving me a well-rounded, solid foundation that will place them just within my reach.

Thank you, Timberland Partners, and a huge thank you to the AAGO for allowing me to participate in this.

Contact Desiree@AAGO.org for more information regarding how AAGO can help you reach your career goals today!

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AAGO education

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Maintenance Technician

David Flores Javier Lopez Elis Marquez

Samuel Martinez Jeffrey McIntyre

Certified Apartment Manager

Certified Apartment Portfolio Supervisor

Wendy Wallace

Terrie Griffin

If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Jeffrey Bey at Jeffrey@aago.org.

No matter the season...

StudentHousing@supplyHQ.com

866-922-6787 Proud Member of

we are always ready to serve you!

JULY/AUGUST/SEPTEMBER 2019

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AAGO events

Events Calendar #WeAreAAGO 17 JULY

Job Shadow Day

9 AUGUST AAGO Instructor Roundtable* invitation only

21 AUGUST Owner's Luncheon* invitation only

11 SEPTEMBER Mentor "Speed Dating" Night

COMING SOON........

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October 17 Lease-A-Palooza November 15 Thanks for Giving December 7 Golden Key Awards

AAGO events

APARTMENT ASSOCIATION OF GREATER ORLANDO PRESENTS:

GOLDEN KEY AWARDS N O M I N AT I O N P R O C E S S To submit a nomination, simply log onto www.goldenkeynominee.com and complete one form for each nomination.

There is no limit to the number of entries in a category. All members of AAGO are eligible to enter.

Each nomination must be submitted with the following: jpeg photo; summary of accomplishments; letter (s) of recommendation; entry fee of $25 for Individual Award or $25 Team/Property Award based on Community Size: Small (0-250 Units) Medium (251-399 Units) Large (400+ Units)

Individual Achievement Awards

Team/Property Awards

Maintenance Supervisor of the Year

Community of the Year

Property Manager of the Year

Best Lease-Up Community of the Year

Assistant Manager of the Year Leasing Manager of the Year

Service Team of the Year

Service Tech of the Year

Affordable Community of the Year

Porter/Groundskeeper/Housekeeper of the Year

Luxury Community of the Year

Management Company Rookie of the Year Leasing Consultant of the Year Regional Supervisor of the Year Corporate Support Person of the Year (Management) Corporate Support Person of the Year (Supplier)

Renovated Community of the Year Student Housing Community of the Year Best Curb Appeal Best Social Media Campaign of the Year Interior Design: Clubhouse, Model, Leasing Office

Account Executive of the Year (Supplier)

Best Marketing Campaign

Supplier Company Rookie of the Year

Supplier Company of the Year 2019 JULY/AUGUST/SEPTEMBER

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AAGO events

And So It Was...

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AAGO events

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AAGO events And So It Was...

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Maintenance Appreciation

(continued)

AAGO events

And So It Was...

AAGO Wild Wild West H

Trade Show H

H

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AAGO events

A Special Thank You to Our

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Trade Show ! s r o t i b i Exh

407apartments Aaxon Absolute Bio Clean Absolutely Amazing Refinishing, Inc Accelerated Waste Solutions | Junk Shot App Access Control Technologies, Inc. Activ Answer Admiral Furniture Advanced Disposal Affinity Waste Solutions AFR Furniture Rental Aire-Master of Metro Orlando All County Paving ALN Apartment Data, INC Apartment Lease-Up Experts ApartmentData.com Apartments.com ApartmentSuppliers.com Arbor Contract Carpet, Inc. ARD Distributors Asphalt365 Atlantic Southern Paving and Sealcoating BathArt Refinishing Baxter Restoration Best Way Care Carpet Cleaning Inc. BG Multifamily Biohazard Response, Inc Buy & Sell FItness Buyers Access CAM Services & Repairs LLC. Camp Construction Services Career Strategies Carpets & Blinds Beautiful, Inc Century Fire Protection CertaPro Painters of Winter Park Chadwell Supply Chase Roofing & Contracting Cinch Kit City Recycling Group Cohen Construction Inc

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H

Commercial Fitness Products, Inc. COOLTHINGS Patio Furniture CORT CRB Entertainment - Full Service Entertainment Company Creative MultiCare Inc. Criste Construction, Inc. Critical Intervention Services CSC ServiceWorks Cutting Edge Carpet, Inc. D, Sink, Inc. DBK Construction & Service Solutions Digital Graphics Plus Driveway Maintenance Duke Energy EDC Services Group Edge 2 Edge Roofing Elite Steam Emergency Services & Reconstruction A RESCON Company ET &T Distributors, Inc Exercise Systems, Inc Ferguson Facilities Supply Ferran Services & Contracting First Choice Coffee services First Place Fitness Fitrev Flo-Tec Automation Florida Apartment Association Florida Paints G & H Carpet Care Gator Cleaning & Restoration LLC GDE Renovations, LLC Global Roofing LLC Golf & Electric Vehicles Green Power Landscape Maintenance LLC Hall Company, Inc. HandyTrac Systems HD Supply Facilities Maintenance HH Staffing Services

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Honey2do, INC. I&E Construction i4 waste valet and recycling Integrity Property Services Intellectual Design, Inc. ISO Cabinets James I. Barron III PA Jim Cary Painting Inc Kings III Emergency Communications Lanco Paints & Coatings Law Offices of Heist, Weisse & Wolk, P.A. Leisure Creations Lifestyle Flooring, Inc. Line1 Communications (Property TextBox) Maintenance Supply Headquarters Marietta Drapery & Window Coverings Co. Massey Services, Inc. MyRentComps.com National Carts National Credit Systems, Inc. Natures Care Oakhurst Branding OEM Laundry Omegascapes, Inc. OnCall Parking Manager Orlando Golf Cars OUC-The Reliable One Performance Roofing Pet and Playground Products PetScreening.com PGAA Promos Poolsure PrintWithMe Quality Restoration and Renovations, Inc. Quality Roofing, Inc. Rapid Response Team LLC Real Floors RealPage, Inc.

Redi Carpet Reliable Roofing of Florida Inc RentPath RezCor Ronald West Roofing, LLC Safely SoftWash, LLC Servicemaster Plumbing Services Shaw Floors Sherwin Williams Company (The) Signal 88 Security Skinner Waste Solutions, LLC. Soap & Sea Soft Washing SOFITCO Southern Management Systems, Inc. Spies Pool, LLC Stratus Construction & Roofing Sunbrite Outdoor Furniture Sunburst Trees and Lawncare Suncoast Sales LLC SweetWater Restoration, Inc. Switch Electric LLC Termite Lawn and Pest, Inc The Lake Doctors, Inc. The Liberty Group THS National, LLC Tobacco Free Florida Total Green Cleaning, Inc. Total Property Maintenance And Landscaping USHAC Valencia College Valet Living Vermana vital signs of orlando Watermark Restoration WellTech Pest Solutions LLC Wilmar - The Home Depot Pro Yale

AAGO events

And So It Was...

State of the Market

JULY/AUGUST/SEPTEMBER 2019

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AAGO events

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AAGO events

JULY/AUGUST/SEPTEMBER 2019

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AAGO events

Wednesday, August 2019 Wednesday, Wednesday,August August 21st, 21st, 2019 11:30 am 11:30 11:30am am- -1:30 1:30 pm pm The Addison atatWindermere Windermere The Addison at The Addison Windermere 13644 Tortona Lane, Windermere, FL 34786 13644 Tortona Lane, Windermere, 34786 13644 Tortona Lane, Windermere, FL FL 34786 Join your colleagues, peers, and friends for this “invitation only” luncheon Join your colleagues, peers, and friends “invitation only” luncheon Wednesday, August 21st,peers, 2019 Join your colleagues, and friendsfor forthis this “invitation only” luncheon for multifamily owners, officers, and regional/district managers.

Thanks to to for multifamily owners, officers, and regional/district managers.

11:30 am - 1:30 pm officers, and regional/district managers. Thanks for multifamily owners, Thanks to our eventsponsors, sponsors, 100% 100% of your luncheon registration benefits our event of our event sponsors, 100% of your your luncheon luncheon registration registrationbenefits benefits advocacy efforts at the state and local level through support of APAC. advocacy efforts at the state and local level through support of APAC.

The advocacy Addison at Windermere efforts at the state 13644 Tortona Lane, Windermere, FL 34786

and local level through support of APAC.

Our guest speakers will give their expert opinion and analysis of the

Our guest guest speakers speakers will will give give their expert opinion and of the Our their expert opinion andanalysis analysis apartment market, central Florida economy, legislative climate,of the apartment market, central Florida economy, legislative climate, Join your colleagues, peers, and friends for this “invitation only” luncheon apartment market, central Florida economy, legislative climate, elections, and predictions for the managers. industry heading into 2020! for multifamily owners, officers, and regional/district to into 2020! elections, and predictions for the industry Thanks heading elections, and predictions for the industry heading into 2020! our event sponsors, 100% of your luncheon registration benefits Manyefforts thanks to The Windermere, our of host, and to ContraVest advocacy at the stateAddison and localat level through support APAC.

Many thanks to The Addison at Windermere, our host, and totoContraVest for thanks the beautiful venue and at hospitality!

Attendees are invited take a Many to The Addison Windermere, our host, and to ContraVest Our speakers will give their expert opinion and analysis of the for guest the beautiful venue and hospitality!

Attendees are invited to take a guided tour of the community following the luncheon. for the beautiful venueFlorida and economy, hospitality!

Attendees are invited to take a apartment market, central legislative climate, guided tour of the community following the luncheon. guided tour of for the following elections, and predictions thecommunity industry heading into 2020!the luncheon. $75 Members and their Guests

$75 Members and their $125 Nonand Members Many thanks to The Addison at Windermere, our host,Guests and to ContraVest $75 Members their Guests for the beautiful venue and hospitality!

Attendees are $125 Non Members invited to take a $125 Non following Members guided tour of the community the luncheon. $75 Members and their Guests Questions? $125 Non Members

Please contact Monica Ramsey, VP of Member Relations at 407-644-0539 x207 or Questions? monica@aago.org!

Please contact Monica Ramsey, VPQuestions? of Member Relations at 407-644-0539 x207 or Please contact VP ofThank Member 407-644-0539 x207 or you toRelations our event at sponsors Hosted ByMonica Ramsey, monica@aago.org!

Questions? monica@aago.org!

Please contact Monica Ramsey, VP of Member Relations at 407-644-0539 x207 or Hosted By Hosted By

Hosted By

Thank you to our event sponsors monica@aago.org!

Thank you to our event sponsors

Thank you to our event sponsors

Disclosure: Contributions are not deductible for Federal income tax purposes. Contributions to APAC are voluntary and are used for political purposes. The amount indicated is merely a guideline and you may contribute more or less than the suggested amount. The Association(s) will not favor or disadvantage anyone by reason of the amount of their contribution, or their decision not to contribute. You may refuse to contribute without reprisal. State law requires APAC to request and report Disclosure: Contributions are not deductible for income tax Contributions to APAC voluntary and Disclosure: Contributions are notemployer deductible for Federal Federal income tax purposes.

Contributions to APAC are arethe voluntary and are are the name, occupation, and for each person or entity whopurposes. contributes.

Thank you for supporting industry’s Disclosure: Contributions are not deductible for Federal income tax purposes.

Contributions to APAC are voluntary and are used for political purposes.

The amount indicated is a guideline and you contribute more less the used forContributions political purposes.

The amount indicated is merely merely aefforts! guideline and you may contribute more or less than thanand the are used for political purposes.

Theare amount indicated is merely guideline and you may more or may less than theto APAC advocacy Disclosure: not deductible for aFederal income tax contribute purposes.

Contributions areor voluntary

suggested amount.

The Association(s) will not favorwill or disadvantage by reason ofanyone the amount their contribution, or suggested amount.

The Association(s) not favor disadvantage by reason of the of contribution, suggested amount.

The Association(s) will not favor or oranyone disadvantage anyone byofyou reason of contribute the amount amount of their their contribution, or used fornot political purposes.

The amount indicated is merely alaw guideline and may more or less than the or their decision tonot contribute.

You may refuse to contribute without reprisal. State requires APAC to request and report APAC to request and report their decision to contribute.

You may refuse to contribute without reprisal.

State law requires their decision not to contribute.

You may refuse to contribute without reprisal.

State law requires APAC to request and report or suggested amount.

The Association(s) will not favor or disadvantage anyone by reason of the amount of their contribution, the name, occupation, and employer for each person or entity who contributes. Thank you for supporting the industry’s the name, and for each person or who contributes. you supporting the thedecision name, occupation, occupation, and employer employer for eachtoefforts! person or entity entity whoreprisal. contributes.

Thank you for forAPAC supporting the industry’s industry’s their not to contribute.

You mayadvocacy refuse contribute without StateThank law requires to request and report

32

advocacy efforts! advocacy efforts! the name, occupation, and employer for each person or entity who contributes. Thank you for supporting the industry’s advocacy efforts!

The Key www.aago.org

BOOTS, BLING, & BOOTS, BOOTS, BLING, BBQ & BLING, & BBQ BBQ WINTER PARK FARMERS' MARKET AAGO events

W. New England Ave, Winter Park, FL 32789 WINTER200 PARK FARMERS' MARKET Thursday, September 19, FL 2019 WINTER PARK MARKET 200 W. New EnglandFARMERS' Ave, Winter Park, 32789

200 W. New England Ave, to Winter 6:00 PM 9:00Park, PM FL 32789

TickeOpttisons Additional TiicckkeeOptttissons dditional AT ons

Thursday, September 19, 2019 Thursday, September 19, 2019 6:00 PM to 9:00 PM 6:00 PM to 9:00 PM

ti

Additional Op

Member Pricing $105 beforePricing September 9th Member Member Pricing $135 after September 9th $105 before September 9th $105 before September 9th $135 after SeptemberPricing 9th Don't$135 after miss your chance to September 9th

For online registration and more information pleaseand visit: For online registration more Forhttps://www.aago.org/events/bbb3 online registration and more information please visit: information please visit: https://www.aago.org/events/bbb3

PRESENTED BY https://www.aago.org/events/bbb3

PRESENTED BY PRESENTED BY

Bourbon Pull $50 sample high end Pricing Wine Pull $25 Don't miss your chance to bourbon/whiskey!

Pricing Don'tsample miss your highchance end to Bourbon Pull $50 Bourbon Pull$25 $50 sample high end Wine Pull bourbon/whiskey!

100% of the ticket revenue bourbon/whiskey! benefits APAC and 100% of the Wine Pull $25 bourbon/wine pull 100% of the ticket revenue revenue benefits NAAPAC. benefits 100% of the 100%APAC of theand ticket revenue bourbon/wine pull of the benefits APAC and 100% revenue benefits bourbon/wineNAAPAC. pull revenue benefits NAAPAC.

Contributing to the Apartment Political Action Committee (APAC) and the National Apartment Political Acton Committee (NAAPAC) helps support AAGO's advocacy efforts at the state and federal level(s). Contributions to APAC/NAAPAC are not deductible as charitable donations for federal income tax purposes. Contributions are voluntary and you may refuse to contribute without reprisal.

Contributing to the Apartment Political Action Committee (APAC) and the National Apartment Political Acton Committee (NAAPAC) helps Action support AAGO's advocacy efforts at the state2019 and federal JULY/AUGUST/SEPTEMBER 33 Contributing to the Apartment Political level(s).

Contributions to APAC/NAAPAC not deductible as charitable donations federalAAGO's incomeadvocacy tax purposes.

Contributions arefederal Committee (APAC) and the National Apartment are Political Acton Committee (NAAPAC) helpsfor support efforts at the state and voluntary and you may as refuse to contribute without reprisal. level(s). Contributions to APAC/NAAPAC are not deductible charitable donations for federal income tax purposes. Contributions are

AAGO Foundation

The Movement to Serve is Spreading The Movement to Serve is Spreading It has been such a great experience for our members tosuch get more involved with our It has been a great experience for Charity our Partners the foundation events.

We have membersthrough to get more involved with our Charity heard so many heartwarming stories about Partners through the foundation events. Weyou have making great efforts at your communities to have heard so many heartwarming stories about you car washes, and more in order to making greatdonation efforts atdrives your communities to have increase what effect the aagoand foundation has onto car washes, donation drives more in order those in need in our local community.

Christy increase what effect the aago foundation has on Greystar has been a Christy great those Perez in needfrom in our local community. example of this.

Thank you to her and her Perez from Greystar has been a great www.aagofoundation.org entire community for the difference theyher example of this. Thank you to her and www.aagofoundation.org have She also attended a recent entiremade. community for the difference they service day where she and other www.facebook.com/AAGOFoundation/ have made. She also attended a members recent were flooded with thank-yous andmembers service day where she and other www.facebook.com/AAGOFoundation/ appreciation for just spending a few moments helping local neighbors needed groceries to were floodedget withwell thank-yous and their cars. Has community or management company upget your involvement in the to appreciation for your just spending a few moments helping localstepped neighbors well needed groceries movement to serve through the aago foundation too?

If so please email Dominica@aago.org their cars. Has your community or management company stepped up your involvement in the with any stories to you would like tothe share that would help to inspire othersemail to joinDominica@aago.org in the efforts too. with movement serve through aago foundation too?

If so please

any stories you would like to share that would help to inspire others to join in the efforts too.

Thanks to your generous donations we have been Thanks to your generous able to award $1,750.00 in donations we have been scholarship funds which able to award $1,750.00 in relates to 2 CAM scholarship funds which scholarships 1 CAMT relates to 2 CAM scholarship! scholarships 1 CAMT scholarship!

If you are still looking for a way give back, there If youtoare still looking forisa still time to sign up to host way to give back, there is a foster youth for our 5thhost a still time to sign up to annual Job Shadow foster youth for our 5th Day! teens will annualLocal Job Shadow spend the a good of Day! Local teensportion will the daythe at various AAGO of spend a good portion member sites learning about the day at various AAGO the diverse and financially member sites learning about rewarding careers in the the diverse and financially apartment industry.inIfthe you would like to learn more, please contact Desiree Starr at desiree@aago.org rewarding careers apartment industry. you would like Rock to learn more,Fundraiser please contact Starr at desiree@aago.org Lastly, we are happyIf to say that the & Bowl madeDesiree over $11,000.00 that will directly benefit our local community and it was all raised while you bowled and had a great time Lastly, we are happy to say that the Rock & Bowl Fundraiser made over $11,000.00 thatnetworking will directly with other from ourand industry.

Email Dominica@AAGO.org to had get on the mailing list for the benefit ourmembers local community it was all raised while you bowled and a great time networking Friends of the Foundation to stay up to date on all the opportunites and to join us in spreading good. with other members from our industry. Email Dominica@AAGO.org to get on the mailing list for the Friends of the Foundation to stay up to date on all the opportunites and to join us in spreading good.

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The Key www.aago.org

AAGO Foundation

Industry ent Apartm Apartment Industry Day Shadow Job Job Shadow Day

July17th, 2019 July17th, 10 am until2019 2 pm 10 am until 2 pm For the fifth year in a row, the Apartment Association of Greater Orlando (AAGO) and the AAGO Foundation, Inc. will partner with the the CityApartment of Life Foundation, and of Embrace Care to provide Inc. will For the fifth year in a row, Association GreaterFamilies OrlandoCommunity (AAGO) andBased the AAGO Foundation, a hands-on job shadow experience for central Florida foster youth on Wednesday, July 17th. partner with the City of Life Foundation, and Embrace Families Community Based Care to provide a hands-on job shadow experience for central Florida foster youth on Wednesday, July 17th.

Local teens will spend the day at various AAGO member sites learning about the diverse and financially rewarding careers theday apartment industry.

This annual seeks to inspire teens and transitioning Local teens will spendinthe at various AAGO member sitesevent learning about the diverse financially out of the foster care system to explore career paths in the apartment industry that rewarding careers in the apartment industry. This annual event seeks to inspire teens transitioning can lead financial independence and professional success.industry that out of the foster careto system to explore career paths in the apartment can lead to financial independence and professional success.

Who can participate?

All AAGO members who are willing toWho host a foster youth at their company for a job shadow opportunity. can participate?

All AAGO members who are willing to host a foster youth at their company for a job shadow opportunity.

How can your company sign up?

Contact Desiree Starr 407-644-0539 x202 or viasign email up? at Desiree@AAGO.org Howatcan your company Contact Desiree Starr at 407-644-0539 x202 or via email at Desiree@AAGO.org

The mission of the foundation is to educate and empower the homeless, veteransThe reintegrating intofoundation the workforce/society, andempower teens aging of foster care. mission of the is to educate and theout homeless, veterans reintegrating into the workforce/society, and teens aging out of foster care.

JULY/AUGUST/SEPTEMBER 2019

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AAGO advocacy

AAGO Advocacy at Work By: Trinity

Kutschinski

Public Affairs Manager

AAGO

GOVERNMENT AFFAIRS Housing Affordability Past, Present, Future “Orlando is literally the worst place in the country right now for…”

-Orlando Weekly, March 15, 2019 “Orlando’s affordable housing continues to worsen in 2019,...”

-Click Orlando, March 15, 2019

“Central Florida has most severe affordable housing crisis in nation …”

-WFTV, March 20, 2019 “More than 5.2 million people will call Central Florida home in 2030 “ -Orlando Weekly, March 30, 2019

We read it, we hear it, we experience the effects of it, and we are an industry rising to address the challenge. Without even skimming the headlines above, we know that housing affordability in the central Florida market is far from a recent phenomenon. This crisis has been a topic of conversation for quite some time now, but when does talk turn to action?

Widespread misconceptions about what affordable housing truly is, have led many citizens to associate the phrase “affordable housing” with large-scale public housing projects. This misbelief brings fierce opposition to new development, and apartments in general, as citizens left and right voice their discontent to local lawmakers about the potential burdening socio-economic effects “affordable housing” will impose on their community. Contrary to popular belief, affordable housing can take on a multitude of forms. Most commonly, affordable housing refers to market-based incentive programs such as the Low-Income Housing Tax Credit (LIHTC), and privately-owned housing that has the eligibility to receive a local, state, or federal subsidies or incentives. This allows for the market rent or purchase price to be brought down to a pre-determined and agreed to “affordable” level most commonly based on a percentage of the AMI (area median income). If you take a minute to envision these other not so frequently thought of forms, the only outlier between an affordable unit and the unit you live in becomes the price tag. Suddenly, it’s no longer finding a solution to affordable housing, it’s finding a solution to housing affordability.

According to the Orlando-Kissimmee-Sanford Housing Market Analysis (HMA), the central Florida housing market is developing less than 1/3 of the units needed to keep up with rental housing demand. Breaking down the numbers, there are 31 affordable and available rental units for every 100 low-income renter households. As housing affordability and apartment availability continues to plummet, central Florida’s population is sky-rocketing. A recent study released by the Orlando Economic Partnership projects that 1,500 people per week will be to move the central Florida area over the next ten years. That’s an additional 780,000 people that will need housing accommodations. According to the U.S. Census Bureau, Orange County ranks #7 out of 4,000 counties in largest amount of population growth. Sustainable, market friendly solutions to the housing affordability crisis must be deliberated, discussed, and implemented. Now, springing into action, stakeholders involved in this long-existing discussion must take into account a multitude of variables and changing market trends that will play a major role in shaping the future socio-economic well-being of central Florida.

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!

!4+46$(7"84("*(094(:-0-( !

AAGO advocacy

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

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Here’s Some of the Data

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We are experiencing unprecedented levels of population growth, as well as, unprecedented demand for rental housing. Couple this with our almost nonexistent vacancy rates and increasing rents, we simply cannot keep up with demand. However, this is not just a central Florida housing market issue. We have begun spotting similarities in various housing markets across the state, as well as, across the country. A once long-dreamt piece of the “American dream” of settling down and buying a home is no longer on the forefront of American minds. The reality of the situation is that people are making an active choice to live in apartments. Apartment communities are convenient, they provide flexibility to residents, and we need to champion programs that bring more inventory into the market for our current and future residents. As the conversation of affordability continues to expand, we must offer solutions that provide our housing markets the opportunity to grow and flourish. Recommending and/or implementing “resolutions” that simply shift the component of affordability from the suppliers to the consumers, or vice versa, will not provide us with any viable long-term solutions.

Gearing our efforts towards proposing sustainable, market-friendly incentives will present a stable foundation for the central Florida housing market to flourish and grow.

JULY/AUGUST/SEPTEMBER 2019

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AAGO advocacy AAGO Advocacy At Work (continued)

In Other News

Lee Steinhauer, Government Affairs and Legal Counsel Osceola Sales Tax On May 21st, Osceola County held an election in an attempt to increase their sales tax by one penny to fund necessary transportation infrastructure. County officials claim the tax would raise $67 million annually which would go towards addressing the County’s well documented traffic woes. According to County officials, over 40% of the sales tax would be paid by non-county residents, as opposed to raising property taxes for the same purpose, which would leave Osceola residents and businesses to bear the burden. However, voters rejected the sales tax increase leaving Osceola County’s infrastructure problem unsolved.

Inclusionary Zoning (IZ) Central Florida municipalities are increasingly exploring inclusionary zoning (IZ) to address housing affordability. IZ mandates new residential developments make a certain percentage of units affordable to low- or moderate- income residents, by offering units below market rate. Although this may sound good in theory, countless case studies demonstrate IZ increases the unaffordability of housing by driving up development costs and causing housing supply overall to drop. This past FL legislative session, FAA priority legislation HB 7103/SB 1730 passed the House and Senate and is awaiting the Governor’s signature. This important legislation places limitations on IZ. Significantly, a FL municipality mandating IZ must now provide incentives to fully offset all costs to the developer of its affordable housing contribution. As such, local governments can no longer force development through IZ to offer units below market rates without offsetting compensation. This represents a significant win for the industry, and for housing affordability generally.

Emotional Support Animals (ESA) Despite the tremendous advocacy efforts by FAA members, unfortunately, FAA priority legislation HB 721/SB 1128 reducing Emotional Support Animal (ESA) Fraud and Abuse was not voted upon by the legislature before the end of session. Unfortunately, any legislation left unvoted on at the end of Session “dies”. However, FAA has every intention of refiling the ESA bill for the 2020 legislative Session.

Are youAreready to L.E.A.P? you interested in improving your leadership skills? you like to help change your organization from good to great?

Apply now for ourWould Leadership Development Program

Are you interested in improving your leadership conventional classroom settings. AAGO’s Leadership Developmentskills?

Program will help teach you the essential skills and techniques you need in order to look at challenges from a different Would you like to help change your organization from good to great? perspective. The program will focus on assessing each attendee’s leadership competencies and The Leadership Development program offers blended learning from group activities to instruction in

theoffers gapsblended that exist.

The Leadership Development program learning from July 19th-Program Orientation and Hogan Assessment Review group activities to instruction in conventional classroom settings.

August 16th-The 5 C’s of Leadership; Leadership Engagement AAGO’s Leadership Development Program help way teachtoyou the new approaches Septemberin20th-Listening “It is will a great learn leadership, Leadership stay abreast of existing strategies, connect essential skills and techniques you need orderpeers to lookand at challenges OctoberThroughout 11th-Going from Led to Leadyou will get to know yourself on a withinyour share experiences. the program, from a different perspective. The program willlevel, focusincluding on assessing Novemberfears, 15th-Leadership deeper your subconscious strengths,“Speak” and weakness. Not to mention, you will each attendee’s leadership competencies the gaps that exist.

December Applications: Ethics, Counseling and class. learnand a great deal from the experiences and12th-Leadership perspectives shared by other students in your Appraisals As managers, we sometimes assume Overall, I felt the LEAP program was aPerformance humbling experience.

already how to lead our teams.

Thishave program everything in perspective, which helps In order towe apply for know the program, candidates must one puts of the following: youEither see yourself andor critically.” a CAM,more CAS,objectively CAMT, ARM CAPS designation — OR — Have 24 months experience supervising a team of 3 or more Olga Kosterina,Community Manager All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $999 Members/$899 for APASS LEAP begins on July 19th.

To register or for more information please visit www.aago.org Note: There will be no cancellations accepted after June 15, 2019. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers The Apartment Association of Greater Orlando | 340 N. Maitland Ave., Maitland, FL 32751

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The Key www.aago.org

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JULY/AUGUST/SEPTEMBER 2019

39

AAGO legal

LegaLine

by Harry Heist. — Law Offices of Heist, Weisse & Wolk

Dear Harry, We have had trouble in the past when residents have been able to break their leases due to military orders.

One actually broke her lease a few months ago and moved only a short distance away to base housing. Is there any way we can prevent this from happening or charge a lease break penalty? We are at 100% occupancy with a waiting list right now. If I have other qualified applicants, can I deny someone in the military?

Signed: “Screening in St. Cloud” Dear Screening, Laws are in place which prohibit any type of discrimination against servicemembers or individuals who later decide to go into active duty with a branch of the military. Under Florida Statute 83.67(3), the landlord is specifically prohibited from discriminating against a servicemember in offering a dwelling unit for rent or in any of the terms of the rental agreement.

Servicemembers have a number of special early termination rights under Florida and federal law not afforded to other individuals, but the landlord’s decision not to rent to a servicemember cannot be based upon these additional rights. The penalties for violating Florida Statute 83.67 are severe, including but not limited to a 3-month rent penalty and exposure to the servicemember’s attorney’s fees. Improper attempts to assess early termination charges against servicemembers who legitimately invoke early termination rights under state or federal law, or attempts to create special penalties under the lease for servicemembers who exercise their legal rights, will also expose the landlord to serious potential liability.

Dear Harry, According to our company guidelines, if we have a married or single couple applying for residency, as long as one of the two applicants meets our financial requirement criteria, we will approve them for occupancy, but only put the approved individual on the lease as a signer with the other down as an occupant. Additionally, 40

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sometimes we get requests by one party to be the lease signer, but the other wants to be listed as an occupant only. Recently we were filing an eviction, and our attorney told us that all adults should be lease signers regardless of who is approved. Is there any danger in only having the qualified person sign the lease?

Signed: “Leasing in Leesburg” Dear Leasing, It is crucial that all adults are lease signers. While it may seem logical to have a person on the lease only as an occupant, it is not advisable. An occupant has all conferred rights of the tenancy but none of the responsibilities. If the non-signing occupant fails to follow the lease, you will only have recourse against the individual signing the lease. Sometimes, the lease signer vacates the premises leaving the adult occupant behind, or a restraining order is obtained against the lease signing resident. While it may seem that you can easily have the occupant removed, it actually becomes more difficult and complicated, as you now must file an eviction against a person that is not in occupancy of the apartment, and it is unclear what legal maneuvering the occupant may try to pull. It can get even more complicated if the lease signing resident dies. We have even seen situations in which the lone signer is inadvertently released, making for a very bad eviction situation in which no one is arguably responsible. More commonly, you may accept rent from the adult occupant, resulting in a quasi-landlord/tenant relationship being created, which can later complicate an eviction action. Unless the adult is a child of the resident or is in some way incompetent to sign the lease, all adults should always be lease signers, even if one does not meet your financial criteria.

Dear Harry, One of our residents claimed that his car was damaged by our landscaper. Small rocks or stones supposedly thrown by the landscaper’s weed eater chipped the paint on one side of his new car. Our resident gave us an estimate from

AAGO legal

the auto body shop for $450.00 to have the paint chips repaired, and my regional manager approved this with the condition that we would pay the shop directly once the repair was complete. I emailed all this information to the resident, who demanded that he be paid directly.

Our resident was not happy with our response, never got the chips repaired, and is now suing us in small claims court. We were just served with paperwork, and a pretrial conference is set in four weeks. Should we fight this?

Will we win?

Signed: “Chipped in Chuluota” Dear Chipped, You can attempt to fight, but you will almost certainly lose. Once you told the resident that you would pay for the damages, you pretty much admitted liability, or at a minimum, obligated yourself to the resident. Conditioning the payment upon the resident getting the repair done first, with your property paying the repair shop directly, was unreasonable. If you were to get into a car accident, the at fault driver’s insurance company would be required to pay you directly, regardless of whether you decided to pocket the money or get the repair done. In the future, try not to allow situations to escalate to this level. Not only will you most likely have to pay the resident the $450.00, but since the resident filed the small claims action, you will also have to pay his costs of filing the case. If you want to fight, you most likely will be able to attend the pretrial conference without an attorney. If the apartment community is owned by a corporation, an officer of the corporation must attend, or an officer of the corporation must provide written authorization for an employee of the corporation to deal with all phases of the defense. In the end, you will have just wished that you cut a check and made this all go away.

Dear Harry, One of our residents has an unauthorized occupant in her unit. We saw the unauthorized occupant all the time,

and this went on for two months. The unauthorized occupant even had the nerve to come into our office, complaining that the air conditioner in the unit was not cooling properly. We served a Seven-Day Notice to Cure for the unauthorized occupant, and the next month, since there was no attempt to get rid of the occupant, we served a Seven-Day Notice of Termination. We sent both notices to our attorney, and to our surprise, he said we don’t have a case. It seems that since we accepted rent in the month that we sent the file to the attorney, we somehow caused a problem. To make matters worse, upon some investigation, we actually had accepted rent from the unauthorized occupant in the form of a money order that was left in our drop box. Are we stuck with this unauthorized occupant?

Signed: “Accepting rent in Apopka” Dear Accepting, You may indeed be stuck. Filing an eviction for an unauthorized occupant is ironically one of the most difficult cases, as you must prove the person is actually “living” there. The fact that you, another staff member, or another resident sees the person there all the time is not definitive proof that the person is actually residing in the unit as an unauthorized occupant. The resident will simply claim that he visits frequently. You did indeed make matters far worse by accepting rent during a continuing noncompliance, and moreover, by accepting rent from the person you believe is an unauthorized occupant. Once you decide to move forward with a Seven-Day Notice to Cure for a noncompliance, if the noncompliance is not rectified, you SHOULD NOT accept rent. If you do, you will not be able to file an eviction that month, and worse yet, maybe never. The concept is “waiver”. By accepting rent with knowledge of a continuing noncompliance, you have “waived” your right to terminate for that noncompliance. Let’s hope the lease is almost up so that non-renewal is a good option.

JULY/AUGUST/SEPTEMBER 2019

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AAGO legal LEGAL NEWS by KEVIN KNIGHT

WHY LANDLORDS LIKE SURE FOOTED TENANTS One of the more common type of complaints arising out of landlord tenant scenarios is the “trip and falls” which is only outnumbered by the “slip and falls.” This article will examine a few recent cases which highlight why landlords like “sure footed tenants”: Clark v North Gables Building, LLC, Miami Dade County Case No: 13-3384 (Judge Anitonio Arzola October 17, 2018): Clark was 83 years of age and tripped and fell on a staircase inside the Defendant’s building. Clark asserted that the stairs were uber dangerous.

In particular, he urged that they were too steep, lacked appropriate hand rails, had insufficient contrast and didn’t meet Code.

Defendant argued that the fall was caused by Clark’s own negligence.

The building was built in 1942 with staircases on either end and an elevator in the middle.The staircase have cement banisters that didn’t reach all the way to the ground.

Clark claimed that his hand was on the banister as he walked down but he was not able to grasp the banister when it ended. He stated that there was one additional step after the banister ended and this caused Clark to fall.

The applicable Code was the 1971 South Florida building code which required banisters to have griprails on each side. Clark stated that the 4” x 6” cement banisters didn’t meet Code.

As a result of his fall, Clark suffered a femoral neck fracture requiring surgery and an “endoprosthetic” hip replacement. Clark claimed that he never fully recovered and was unable to fully care for his disabled son.

He requested over $700k in damages.

Defendant argued that even if the handrails violated the Code, the Defendant was unaware of the violation. Defendant also argued that Clark was not looking down and simply missed a step. It was pointed out that Clark had prior vision problems and could have used an elevator. Clark asserted that he didn’t know about the elevator and that he walked stairs to maintain his physical fitness.

VERDICT: Clark was found 40% at fault and the Defendant was 60% at fault. Clark was awarded a gross verdict of $275,140 which reduced to a net $165,084 verdict.

Arnado v The Graham Companies, Miami-Dade Case No: 14-22236 (Judge Rodney Smith September 19, 2018): Arnado sued Graham based on the allegation that Graham had allowed a dangerous condition in Arnado’s apartment. In particular, there was a

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leaky bathtub that didn’t drain properly and this caused Arnado to slip and fall in his bathroom.

Arnado testified that he was standing in water in the bathroom, reached for a towel and his feet slipped in the standing water.

Arnado ripped the towel rack off the way and struck the porcelain soap holder. The soap holder stabbed him in the back and he was treated for a back laceration.

Graham asserted that it did nothing wrong By: Kevin Knight and any problems were caused by Arnado’s negligence. Graham noted that Arnado and his wife had filled out a move in form noting that the bathtub was not properly draining. Graham asserted that they had fixed this issue a month later. Graham further argued that they had received no complaints from Arnado thereafter.

VERDICT: The jury found Graham totally liable 100% and awarded Arnado $179,689.

Marcus v Lang Management Company, Southern District of Florida Case No: 13-4258 (Judge Jaimie Goodman) Marcus asserted that Lang had negligently mopped the floors and failed to warn of the condition. As a result of Lang’s negligence, Marcus slipped and fell.

Lang asserted that it was obvious that Lang was mopping the floors and Marcus had just failed to be cautious. When her feet slipped, Marcus struck a table and landed on the floor. Marcus suffered a rotator cuff tear of the right shoulder which she claimed was caused by the fall. Marcus also asserted that she aggravated a preexisting disc herniation in her cervical spine. As a result of her injuries Marcus had a neck surgery and a shoulder surgery.

Lang indicated that its employees used large, noisy buckets on wheels.

As such, Lang stated that Marcus was negligent for failing to take notice of the mopping. Lang also asserted that Marcus’ neck and shoulder conditions predated the accident and were no different after the accident.

VERDICT: The jury found Lang 90% negligent and awarded $264,852 to Marcus which was reduced by Marcus’ 10% negligence.

BOTTOM LINE/CONCLUSION: Landlords have to either be very sensitive to potential trip and fall and slip and fall hazards. Alternatively, landlords should make sure that their rental applications state “ONLY SUREFOOTED TENANTS NEED APPLY!” (kidding)…

AAGO market trends

MARKET BEAT Multi-Family Market Vital Signs

By MyRentComps.com

Downtown Orlando Development Activity

Based on all the activity in downtown Orlando, we thought it would be a good time to give you a summary based on our observations. As of May 2019, there are 2,863 units that have either been approved or are in the process of being approved by the Municipal Planning Board “MPB” in all 7 areas of downtown that are illustrated in Figure 1.

As shown in Table 1 below, of the 1,598 Apartments currently under construction in Downtown Orlando, 846 units are being added to the Parramore area, almost doubling the existing apartment inventory. The northeast area of Parramore is known as Creative Village which includes the new downtown Valencia/UCF Campus scheduled to open this August bring another 7,700 new students to downtown Orlando.

Surprisingly, there are currently only 622 residential units in the entire downtown area that are in lease up. Obviously, if you’re an operator in downtown, you can pull the latest market rent and occupancy data from the AAGO/MyRentComps Online Market Survey.

Even if all 2,863 units that are in the approval stage were built, Downtown Orlando would still only have a total of 14,775 residential units. This doesn’t seem to be enough rental units to support a downtown employee base of over 88,000 jobs with over 11 million SF of Office Space in the Downtown Core… which explains the rapid lease-ups observed in this market. !"#$%&'&(&)!&*+$",-.&/0"+12%,1&3400$5&65&7.8"19.,!

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Interesting 5-Year Downtown Apartment Growth Summary From 2013 to 2018, Downtown Orlando averaged approximately 464 new units per year which is arguably far less than what this market can absorb with its job base. Prior to 2013, the Downtown Orlando residential areas consisted of mainly Condos and Senior Apartments. Since 2013, rental apartments lead the new construction activity as we saw the rental; inventory grow from 4,030 to 6,644 as of today.

The Pie Chart below gives a visual of the Downtown Orlando Multifamily Residential make-up. Where do you see the opportunity?

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43

AAGO market trends

The Unexpected Benefits of a Green Property

By Ashley Tyndall Today’s renters have come to expect a level of sustainable features in their apartment home, from on-site recycling to energy-efficient appliances, in addition to more unique features like sustainable landscaping and bike-sharing stations.

Green features that were once considered a potential “fad,” are now practically a requirement.

According to the 2018 AMLI Residential survey, 83 percent of renters consider living in a green community as beneficial to their health, and 59 percent are even willing to pay more for this kind of designation.

From short- and long-term investment returns to increased resident retention, there are many benefits for going green. Some studies even show that commercial and residential green buildings command up to 30 percent higher rent than non-sustainable buildings. Occupancy rates can also rise up to 23 percent higher for LEED apartments.

Lower Construction & Maintenance Costs It’s no secret that sustainable living can lower energy and water bills.

What is lesser known is that green features can increase durability measures, thus reducing long-term maintenance costs through improved moisture management.

Efficient design can also lower construction costs by avoiding excessive waste and material use. For example, efficient construction techniques eliminate non-essential materials and provide structural integrity, which can provide more room for insulation and reduce costs.

Save Water Owners can also limit storm runoff, lower irrigation costs and landscape maintenance, and lessen the impact on waterways through sustainable site-development practices. Additionally, waterefficient designs often lower owner costs for outdoor and common areas, as well as resident utility costs.

Smart irrigation controllers ensure your plants are watered and verify that your systems are performing correctly. There are also opportunities to use native plantings and replace turf with drip irrigation.

Improved Air Quality By using sustainable materials and new installation techniques, the building can benefit from enhanced indoor air quality and lower transmission of sound and odors between units. Eco-friendly construction methods and materials also reduce contaminants introduced into the apartment air thanks to low levels of volatile organic compounds in sealants, coatings, paint, and adhesives.

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Further, some apartments are promoting high air quality by automatically tracking and adjusting temperature and humidity for occupants. Automatic temperature adjustments reduce the need to heat or cool an apartment by utilizing tempered air from outside.

This not only helps increase resident comfort and create a healthy living environment, but it also enhances energy efficiency.

Higher Resale Value Several studies have demonstrated that apartments and buildings near public transportation are often more valuable than similar properties without close access to rail lines, subways, and bus routes. Green homes within walking or biking distance of stores and popular attractions can also command higher rent, resident retention, and higher resale value.

For example, many communities offer covered bicycle storage, on-site bicycle repair shops, or partner with a bike-sharing service as a convenience to their residents and to reduce greenhouse gas emissions. Some properties are also prioritizing onsite fitness studios, business lounges, and game rooms to prevent residents from having to drive off community grounds to access these activities.

Is the Future of Multifamily Green?

From refrigerators that monitor residents’ hydration levels, to smart homes that analyze a unit’s air quality, technology is continually advancing and making it easier for apartment communities to incorporate green features into their units. Sustainable living not only promotes healthy lifestyles but also increases energy efficiency and cuts costs. As a bonus, your property doesn’t always have to break the bank to integrate sustainable design into the property.

Residents increasingly desire sustainable living in their everyday, and the multifamily industry is in a great position to benefit financially from this rising demand. _______________________________________________________ Sources: • https://www.naahq.org/read/partner-perspectives/breaking-down-turnover-costs • https://www.businesswire.com/news/home/20181009006077/en/AMLIResidential-Releases-Results-2018-Sustainable-Living • https://www.multifamilyexecutive.com/design-development/green/why-youshould-green-certify-your-apartments_o • https://ny.curbed.com/2013/5/7/10246368/an-introduction-to-the-cost-benefitsof-green-buildings • https://www.bankrate.com/finance/real-estate/public-transportation-affectshome-values.aspx • http://www.nreionline.com/multifamily/apartment-renters-now-expectsustainable-design-features-their-units • https://www.naahq.org/read/operations-insights/sustainability-todaysmultifamily-housing

AAGO market trends

Connect With NAA Time Is Running Short to Register for the Largest Annual Gathering of Rental Housing Professionals

By Mike Clow, Greystar 2019 National Apartment Association Chairman of the Board

Are you ready for Apartmentalize, the rental housing industry’s largest, most powerful annual event? You have every reason join your peers in Denver June 26-28 to: • Learn something new • Grow your professional network • Find new products and solutions • Move to the next level in your career With 10,000+ attendees, 550+ cuttingedge suppliers and 85+ breakout sessions and events, Apartmentalize is the ultimate career-boosting opportunity for rental housing pros!

Attend Apartmentalize and walk away with renewed energy, stronger connections and countless new ideas. Don’t just take our word for it— join us in June and see for yourself!

Register today at www.naahq.org/apartmentalize

• Industry Insider • Apartment Technology • Apartment Advocate • CampusConnex • Marketing Buzz • Operations Insights • Apartment Business Update

NAA Releases First in a New Suite of Operations White Papers

Just Released: Barriers to Construction Worsen Housing Affordability

NAA has released the U.S. Barriers to Apartment Construction Index, which examines factors including community involvement (NIMBYism), construction costs, affordable housing requirements, infrastructure and more that affect the housing supply and affordability. Find out your city’s ranking and how it affects you at www.naahq.org/news-publications/barriers-apartment-construction-index

The National Apartment Association (NAA) has released the first in a forthcoming suite of new white papers, “How to Effectively Manage Package Acceptance: Best Practices for Owners and Managers,” which outlines tried-and-true tactics and evaluates various management systems to help operators reduce administrative time, increase revenue and protect liability.

Free to members of NAA, the white paper takes the guesswork out of decision-making with its inclusion of questions to aid in determining the best solutions for a wide range of property types as well as supporting documents that can be implemented within management policy.

NAA will continue to release white papers throughout 2019 to share best practices and practical knowledge that members can apply to their businesses. To download, visit www.naahq.org/how-effectively-managepackage-acceptance

Drive Your Business Forward at NAA’s Maximize Conference

The Most Widely Used Lease Product in the Apartment Industry, Exclusive to NAA Members

Prepare for your organization’s future by gaining practical knowledge at Maximize, NAA’s annual conference for asset and revenue management, in Atlanta from September 23-24.

Maximize is NAA's annual conference dedicated to long-term value creation in apartment housing portfolios. The conference showcases industryleading speakers and sessions and provides attendees the opportunity to network with other top C-suite and asset and revenue management professionals.

Register today at www.naahq.org/maximize

Stay in the Know: Sign Up for NAA Newsletters

From operations insights to leading-edge marketing strategies NAA’s suite of weekly and monthly e-newsletters are designed to leave readers with the business intelligence needed to be more efficient, effective and profitable in their rental housing operations. To start receiving your free e-newsletters, email newsletters@naahq.org and request receipt of any or all of the following:

It can be a constant challenge to create and manage compliant, up-todate leasing documents. NAA Click & Lease offers current and customizable forms to simplify the process and reduce risk. No wonder it’s the most widely used standardized lease program in the apartment housing industry.

Join the Click & Lease network and enjoy the many benefits that membership brings by visiting www.naahq.org/member-services/ naa-click-lease.

Help the Rental Housing Industry

The NAA Income & Expenses Survey (IES) is the most comprehensive look at the rental housing operations data available, allowing you to make the best budgeting and forecasting decisions for next year. Your company’s participation is crucial to keeping it the most valuable financial and budgeting benchmark tool in the industry!

Best of all? All participating companies will receive a free copy of the final report (up to $1,050 value). Visit www.naahq.org/newspublications/2019-income-expenses-survey for participation details.

JULY/AUGUST/SEPTEMBER 2019

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