January 2019 Key Magazine

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Welcome to a New Standard of Living.

Valet Waste is now Valet Living. But we’re also a lot more.

We pioneered and perfected the doorstep collection amenity. But we’re also setting the standard in turn services, maintenance support and pet solutions. If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living: Valet Living.

Valet Living Doorstep

Valet Living Turns

Valet Living Maintenance

Valet Living Pet

Valet Living Doorstep is the standard-setting doorstep collection amenity that adds value and convenience to every multifamily property.

We get the job done better than anyone in the business, allowing property owners to contribute to their bottom lines while adding an invaluable, time-saving amenity for residents and on-site staff.

Plus, we are the only partner to guarantee both a property manager orientation and an on-site event that educates your residents about how to make the most of the amenity – so your teams don’t have to.

With Valet Living Turns, you can rest assured your apartment homes will be pristinely restored and ready for incoming residents - without the stress of coordinating everything on your own. Drawing from our expansive network of premium contractors, our turn service is always quick and consistent, offering dependable support in every season. And with our team handling every aspect of the job, yours can stay focused on the pressing demands of property management so your time and resources are spent where they have the greatest impact: improving resident satisfaction and retention.

Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep.

We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.

Valet Living Pet is the partner for setting the standard in community-building. Our quality products and amenities are tailored to resident needs and those of their loved ones, ultimately contributing to higher resident satisfaction rates and cleaner common areas.

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Contact us today to see how living up to our high standards will benefit both your community and your bottom line.

www.ValetLiving.com | 877-574-2587

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CONTENTS JANUARY/FEBRUARY/MARCH 2019 Volume 45, No. 1

Follow us on...

6 AAGO New Members 7 Letter From AAGO’s Incoming President 8 AAGO Premier Partners www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

Education: 11 AAGO Education Calendar/Schedule 13 Professional Designations 14 AAGO Class Descriptions 17 APASS! 18 Student Spotlight 19 Congratulations events: 20 AAGO Events Calendar/Schedule 21 AAGO’s Installation Dinner 22 AAGO’s Maintenance Appreciation 24 And So It Was...Lease-A-Palooza 28 AAGO’s Thanks 4 Giving 30 And So It Was...Golf Tournament foundation: 32 You Can Make A Difference

Check out the pictures for the 2018 Golden Key Awards at www.gkaphotos.com

Published By Direct One Print and Mail 7213 Sandscove Court, Suite 1 Winter Park, FL 32792 (407) 679-2000 FAX (407) 673-4501 www.directoneinc.com and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288

The KEY is published quarterly in the interest of all segments of the multi-housing industry.

One copy per member is included in the membership dues.

AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor.

Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

advocacy: 34 AAGO Advocacy At Work 36 Legislative Days 37 A Note of Thanks legal: 38 Assistive Animals - Why Do They Seem To be Everywhere?

40 Considering A Few Verdicts And Their Impacts market trends: 42 Market Beat 43 4 Ways To Elevate Senior Living To Meet The Evolving Needs Of Our Older Generations 44 FAA Compensation 45 Connect With NAA

(703) 518-6141

www.aago.org

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Cover copyright © 2019 AAGO and its licensors.

All rights reserved.

(407) 960-2910

january/february/march 2019

Win a FREE 3-Year Doorstep Contract.

Details at our booth! New properties only.

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AAGO Officers and Directors 2019 OFFICERS

Association Staff Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

VICE-PRESIDENT Lee Rogers, CAM

PRESIDENT

Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty Vidalta Property Management

TREASURER

Rachelle Hundley

ARM, HCCP, CPO, CAPS Royal American Management

JMG Realty, Inc.

Desiree Starr, CAPS, NAAEI Faculty Senior VP, Program Development

Cynthia Cruz Events Manager SECRETARY

ASSOCIATE VICE PRESIDENT

Jennifer Livingston

IMMEDIATE PAST PRESIDENT Kimberly Maggard, CAPS

Amanda Lynch Real Floors

Blue Rock

Royal American Management

Directors Monica Ramsey, CAM, ARM Vice President, Member Relations

Alex Mauro Ross CAS Info Tycoon

Christin Tenpenny CAPS Contravest Management Company

Jolie Holloman CAM Pinnacle

Courtney Gavin WellKept

Julia Comings CAPS BH Management

Erika Johnson CAM, CAPS Regional Director, PRG Real Estate

Meredith Torres CAPS Greystar

Gregg Girard CAM, CAPS Greystar

Michelle Brice Lincoln Property Company

Trinity Kutschinski Researching and Policy Assistant

Dominica Hurst Office and Bookkeeping Manager

Lee Steinhauer Government Affairs & General Counsel Pete Mann National Credit Services

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Renae Gates HCCP Dalcor Companies

Sherrie Ngo CAPS Pinnacle

Steve Hall H & F Construction Services, LLC

The Key www.aago.org

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Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

Registered With: Compliance Depot Net Vendor

RMIS Notivus

Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection

Free Estimates Volume Pricing

800-929-5035 We AlWAys AnsWer Our PhOnes

www.SwitchElectric.net january/february/march 2019

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Welcome To All Our New Members New Community & Management Company Members Fusion Apartments 2603 Silkwood Circle Orlando, FL 32818 192 Units

Monsignor Bishop Manor 815 Borders Circle Orlando, FL 32808 143 Units

Post Lakeside 7826 Crosswater Trail Windermere, FL 34786 300 Units

WaterVue at Longwood 4100 Geranium Lane Longwood , FL 32750 124 Units

New Associate Members Absolute Crime & Trauma Bio Clean 2200 Winter Springs Boulevard Oviedo, FL 32765 Waste Removal | Cleaning Services | Crime Scene Cleaning | Waste/Recycling/Specialty/ Consulting Anne Rue Interiors, Inc. 4260 Church Street, Suite 1300 Sanford, FL 32771 Interior Design | Furniture/Housewares Sales/ Leasing | Outdoor/Indoor Furniture | Blinds/ Draperies Sales/Installation | Remodeling B/H Renovation Services, LLC 32544 Hawks Lake Lane Sorrento, FL 32776 Painting (Applicators) | Painting Career Strategies, Inc. 719 North Victory Boulevard Burbank, FL 91502 Personnel/Temporary Services Cinch Kit 9777 West Gulf Bank Road Houston, FL 77040 Cabinet/Kitchen/Bath Crest Exteriors, LLC 1209 N. Avenue Plano, FL 75074 Roofing Contractors/Consultants | General Contractors | Gutter Protection | RestorationFire,Water & Wind-Insurance | Fencing

Enviro Clean Restore 44 West Illiana Street Orlando, FL 32806 Crime Scene Cleaning | Mold Inspection Services | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Remodeling | Restoration-Fire,Water & Wind-Insurance Honey2do 381 Hibiscus Avenue Merritt Island, FL 32953 Air Conditioning | General Contractors | Painting Integrity Property Services 4154 Central Avenue Saint Petersburg, FL 33711 Construction | Construction Consultant | Roofing Contractors/Consultants | Rehab

Spectrum 2251 Lucien Way Maitland, FL 32751 TV Cable/Contract Consulting SweetWater Restoration, Inc. 5570 Florida Mining Bouleavrd South, Suite 304 Jacksonville, FL 32257 Restoration-Fire,Water & Wind-Insurance | Construction | General Contractors | Fire Restoration | Mold Inspection Services The Schaller Group 780 Cherry Street, #3 Winter Park, FL 32789 Construction Consultant | Construction | Rehab | Remodeling | Interior Design

Manse Construction LLC 2100 Hudson Street Ft. Worth, FL 76103 General Contractors | Construction Consultant | Fire Restoration | Painting | Siding/Installation

Total Property Maintenance and Landscaping II LLC 1820 N. Goldenrod Road, Suite 104 Orlando, FL 32807 Landscaping/Lawn Maintenance | Irrigation Repairs/Parts

Maurice Lawn Care 470 South Pin Oak Place, #114 Longwood, FL 32779 Landscaping/Lawn Maintenance | Irrigation Repairs/Parts | Sprinkler Systems (irrigation)

Trimac Outdoor 233 East Wilbur Avenue, Apt. #221 Lake Mary, FL 32746 Landscaping/Lawn Maintenance | Landscaping/ Lawn Maintenance/Consulting

Pristine Concepts P.O. Box 15692 Tampa, FL 33684 Cleaning Services | Painting | Carpet Cleaning Services

Velotaz Inc 10300 Northwest 53rd Street Sunrise, FL 33351 Cabinet/Kitchen/Bath | Floor Covering | Rehab | Remodeling | Turn-Key

Publix Super Markets, Inc. 4922 Eastlake Vista Drive Saint Cloud, FL 34771 Concierge | Food Service

AAGO’S MISSION STATEMENT The Source of advocacy, education, and networking opportunities for the apartment industry in central Florida.

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Greetings, AAGO Members!

Lee Rogers, 2019 Incoming AAGO President

L I

ater this month we will install our 2019 AAGO Officers, Directors, Committee and Council Leaders at the Installation & Appreciation Dinner. I could not be prouder to work alongside these leaders and the membership (you) as the AAGO President.

would be remiss not to thank the 2018 Board of Directors and Committee/Council leadership who have worked tirelessly to “future proof” your association and to prepare for changing market conditions, the regulatory environment, education trends and priorities, engagement opportunities and so much more. A lot goes on behind the scenes to ensure you have a membership experience that is second to none. It is thanks to the AAGO staff and the leaders that we are well positioned to advance the industry in 2019. A special shout out to AAGO President Ricardo Alicea for his vision and leadership for the last two years! I have learned much from Ricardo and look forward to carrying on the good work he and his predecessors have invested in AAGO!

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n 2018 a great deal of effort and investment went into mapping out what our industry’s most urgent needs would be over the coming years and how the association could meet those needs. As you might imagine, there was a laser focus on advocacy and positioning AAGO as a thought leader in central Florida and throughout the state. An Advocacy Task Force, chaired by my boss and FAA president, Bonnie Smetzer, was commissioned to evaluate our current programs, staffing, resources, and the political/ regulatory landscape in central Florida. The task force took their job seriously, and as a result substantial investments and structural enhancements are in store this year. Stay tuned via AAGO.org and our communications for ways you can invest in your industry and get involved!

What is in store for 2019?

• We expect that the shortage of affordable housing inventory in our market is going to continue to be a top local government priority. AAGO has been at the table during the preliminary conversations and we have made the necessary preparations to address pending regulatory proposals in a collaborative way with our partners in the real estate community and local government. Availability of affordable housing is a shared concern and it is incumbent upon us, as an association and industry, to advance market friendly solutions to this challenge.

• Member outreach and engagement will continue to be a top priority for the association and I am so excited about some of the cool member benefits that will be rolled out this year! It is our goal to demonstrate that this association cares about YOU no matter what your position or career trajectory may be. Our people are our greatest asset and we will continue to invest in education, events, and opportunities to engage you!

• I am particularly excited that 2019 will be a strategic planning year! AAGO takes the business of planning seriously and with our compass pointed directly towards advancing the apartment industry and our people. Prior strategic plans have resulted in significant improvements to our programs and services, and this plan will build upon that! Be on the lookout for opportunities to weigh in on what is important to you. We have always welcomed member feedback, and constructive criticism, as a means of ensuring we are meeting your needs.

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ost importantly, as I wrap this up, I encourage you to get involved in your association. We have prided ourselves in creating an environment where there are abundant volunteer and member engagement opportunities no matter your budget or bandwidth.

The majority of our committees are open to all so there are very few barriers to entry other than your willingness to jump in! Your association leadership, our dedicated AAGO team, and I are committed to your success and to being available to you – so please reach out.

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n 2019, thanks to you, AAGO will continue to be a leader in the state and throughout the country! Let’s continue to set the bar and advance the industry that serves such a critical role in our community. I am humbled and honored to serve as your President in 2019.

Sincerely, Lee Rogers, CPM Candidate 2019 AAGO President JMG Realty, Inc.

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AAGO

A PA R T M E N T A S S O C I AT I O N O F G R E AT E R O R L A N D O est. 1972

Thank you to our 2019 Premier Partners!

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Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.”

Regional Manager – Orlando

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AAGO education

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AAGO education

2019 education calendar / schedule Date Day

Time Class/Event Name

January

24. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Fair Housing and Beyond 25. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leasing 101 28 - 29 . . . . Monday & Tuesday. . . . . . . . . . . 8:00 am - 5:00 pm. . . . . . .CPO

February

15. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Landlord/Tenant Law-Mock Trial 21-24. . . . . . Thursday-Sunday . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAPS Express 26. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Supervisory Skills

march

1. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . AAGO Member Orientation 1. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 11:00 am - 1:00 pm. . . . . . . Introduction to the Apartment Industry 13. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAMT-Interior & Exterior Maintenance 15. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . Building your Brand 21. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 4:00 pm . . . . . . Appliance Repair-Classroom and Hands on Training 22. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 am. . . . . . Renewal strategy workshop

april

9. . . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . EPA in English 10. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . CAMT-Electrical 18. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Industry Experience & Financial Management 23-24. . . . . . Tuesday & Wednesday . . . . . . . 8:00 am - 5:00 pm. . . . . . .Certified Pool Operator in English 26. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Coaching for Peak Peformance

may

9. . . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAMT-HVAC 22. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Advanced Leasing Techniques 23. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Marketing 24. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . CAMT-HVAC Day 2

june

12. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAMT-Plumbing 13. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Property Maintenance 14. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Excel 18. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Building your Dream Team!

21. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . “Are you the One?” Marketing Solutions

july

5. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . Introduction to the Apartment Industry 17. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . EPA in English 18. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Human Resources 19. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program Orientation 23. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Maintenance for Managers 24. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAMT-Appliance Repair

august

2. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . AAGO Member Orientation 15. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM-Risk Management & Legal 16. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program Module 2 20 . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 9:00 am - 4:00 pm . . . . . . Fair Housing Seminar 23. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Landlord/Tenant Law

september 12. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Future Leaders Training: “Lead, Follow, or Get out of the Way!

- Session 1

13. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Eat the Frog Time Management

13. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 1:00 pm - 5:00 pm. . . . . . . Future Leaders Training: “Lead, Follow, or Get out of the Way!

- Session 2

19. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Resident Experience & Review

20 . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program Module 3

26. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Future Leaders Day 3

27. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Future Leaders Day 4 october

11 . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program Module 4 23. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 4:00 pm . . . . . . Fair Housing and Beyond

november

14. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . EPA 22. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program Module 5

december

6. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Landlord/Tenant Law 14. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program Module 6 19-20. . . . . . Thursday & Friday. . . . . . . . . . . . 8:00 am - 5:00 pm. . . . . . .CPO

january/february/march 2019

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AAGO education

Professional Designations 2019 Course Schedule

Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalponline **must have a minimum of 6 months of onsite property management experience;

The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge.

CAM 2019 Spring Series

April 18- Industry Essentials & Financial Management May 23- Marketing I & Marketing II June 13- Property Maintenance July 18- Human Resources August 15- Risk Management & Legal September 19- Resident Experience

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

CAMT 2019 Spring Series

March 13– Interior & Exterior Maintenance April 10– Electrical May 9– HVAC May 24- HVAC Day 2 June 12– Plumbing July 24– Appliance Repair

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

CAS 2019 Spring Series

April 18- Industry Essentials & Financial Management May 23- Marketing I & Marketing II June 13- Property Maintenance July 18- Human Resources August 15- Risk Management & Legal September 19- Resident Experience

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

Register online today at www.aago.org For more information, please call Desiree Starr at (407)644-0539 x202 or email at desiree@aago.org january/february/march 2019

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AAGO education

2019 Class Descriptions SALES/LEASING/MARKETING TRACKS The Sales/Leasing and Marketing tracks are designed to give you the skills you need to communicate the benefits of your product and service and to respond to a potential customer’s buying signals.

Virtually everything within the world can be marketed and these skills are useful in both apartment marketing and marketing by the supplier to the apartment communities.

INTRODUCTION TO THE APARTMENT INDUSTRY Have you always wanted to learn more about the Apartment Industry?

You can start by attending this FREE class. You will learn: • Basics about the Apartment Industry • Vital key terms • Various jobs within the industry • How to find a job within our industry • What do you need in order to be hired?

• Training and educational opportunities • Networking opportunities / committees /dinner meetings Time: 9:00-12:00 Cost: FREE Thanks to the generosity of AAGO Foundation, Inc CEC: 3 Audience: Anyone interested in learning more about the Apartment Industry Your Instructor: Desiree Starr, Senior Vice President of Program Development LEASING 101 Are you new to the industry?

Do you have a staff member needing a refresher?

Course topics include: • Introduction to the Apartment Industry • Vital key terms • Learning to identify your competition • Fundamentals of Fair Housing • Using your telephone as a tool • Greetings, Demonstrations and Closings • Effective Follow-up 14

Time: 9:00-5:00 Cost: $89 Member $99 Non Member FREE for APASS! CEC: 6 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Desiree Starr, Senior Vice President of Program Development BUILDING YOUR BRAND What are you doing to brand yourself? How do you use your personal brand to help your business? What is your “story”?

Course topics include: • Defining what branding is • Understanding your personal brand • Incorporating your personal brand into your business • Mastering the art of storytelling Time: 9:00-12:00 Cost: $79 Member $99 Non Member FREE for APASS! CEC: 3 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Matthew Cummings, Marketing Manager, Greystar NEW MEMBER ORIENTATION Are you a new member to The Apartment Association of Greater Orlando? Are you looking for ways to get involved? Do you want to know the secrets to making your membership work for YOU? Course topics include: • How/When to network • Maximizing your presence through sponsorships • Committee Engagement • Learning about AAGO Leadership • And much, much more!

Time: 9:00-12:00 Cost: FREE! CEC: 3 Audience: Anyone interested in learning more about AAGO. Your Instructors: Monica Ramsey, Vice President of Member Relations & Desiree Starr, Senior Vice President of Program Development

The Key www.aago.org

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AAGO education RENEWAL STRATEGY WORKSHOP “Avenging your renewals; how to be the everyday hero!” This will be an interactive workshop that will include group discussion, activities and hands on experience.

CERTIFIED POOL OPERATOR, CPO Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification. This is a 2-day course which includes the certification exam.

This workshop will focus on: • Importance of Resident Retention, • Preparing for a Renewal, • Understanding the Reasons Behind Rental Increases, • Common Renewal Objections and How to Overcome them.

Time: 8:00 am- 5:00 pm each day Cost: $299 Member $399 Non Member $279 for APASS CEC: 12 Audience: Maintenance, Suppliers Your Instructor: Vann Flippen, Corporate Trainer, Chadwell Supply

Time: 9: 00 am -12:00 pm Cost: $79 Member $109 Non Member FREE for APASS! CEC: 3 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructors: Angie Knipstein, Marketing and Training Director, UDR & Lori Agudo, Regional Trainer, Royal American

EPA REFRIGERANT HANDLING CERTIFICATION The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course. Through the ESCO Institute, AAGO is able to offer this Universal Certification.

MAINTENANCE TRACK

Time: 8:30 am- 5:00 pm each day Cost: $149 Member $199 Non Member $135 APASS CEC: 6 Audience: Maintenance, Suppliers Your Instructor: Vann Flippen, Corporate Trainer, Chadwell Supply

An apartment maintenance technician is responsible for tasks such as asset preservation, turning apartments and completing service requests, among others. The Maintenance Track is designed to enhance the skills that you need to complete the job of maintenance technician.

APPLIANCE REPAIR SERIES Appliance Repair Seminar provides students with the skills and experience to service major appliances. There is both classroom and hands-on instruction. Students are expected to bring their own tools in order to work on appliances in the maintenance training center during the course. Student will learn tips and ideas to work more efficiently.

Modules include: • Washer & Dryer • Refrigerator • Stove • Dishwasher Time: 9: 00 am -4:00 pm Cost: $79 Member $109 Non Member FREE for APASS! CEC: 6 Audience: Maintenance, Suppliers Your Instructor: Greg Malinowski, Vice President, Rezcor

CERTIFICATION PROGRAMS The Apartment Association of Greater Orlando is proud to offer several nationally recognized certification programs to its members.

These programs are taught by certified instructors and testing is done on site.

Enhance your professional growth in the apartment industry by earning your Certificate for Apartment Maintenance Technicians (CAMT) a program that can take your career to the next level.

CAMT training helps you to preserve the value of your apartment community and increase resident retention. CAMT is the only Apartment Maintenance program to be nationally accredited by the American National Standards Institute (ANSI).

Non-Technical Online Courses: • Inside the Apartment Business, People, Projects and Profits Technical Courses: • Interior and Exterior Maintenance and Repair • Electrical Maintenance and Repair • Plumbing Maintenance and Repair • HVAC Maintenance and Repair • Appliance Maintenance and Repair Time: 9:00 am- 5:00 pm for each module Cost: $899 Member $999 Non Member 10% off for APASS CEC: 6 Prequisite: You must have one year of apartment or rental housing maintenance experience before being eligible to receive the certificate; successfully completed the seven courses and january/february/march 2019

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AAGO education online content listed below (which total 90 ½ hours); and meet all examination requirements within 24 months of declaring your candidacy for CAMT.

Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation for Multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation.

CAPS training covers: • Legal Responsibilities and Risk Management • Financial Management • Property Performance Management • Property Evaluation and Due Diligence • Effective Leadership Time: 9:00 am- 5:00 pm for each module Cost: $1499 Member $1999 Non Member 10% off for APASS CEC: 6 per day Your Instructor: Alexandra Jackiw, Chief Experience Officer at Milhaus Prequisite: you must have worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good standing with 24 months of management experience; successfully complete the five courses listed below (which total 40 hours); and, meet all examination requirements, within 24 months of declaring your candidacy for CAPS.

ESSENTIAL LEARNING TRACKS: FAIR HOUSING AND BEYOND This course was created by the National Apartment Association and it sets new standards in training. The facilitator uses DVD-delivered scenarios to demonstrate how real-life situations require critical thinking and prudent decision making. Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes. Delivers relevant knowledge of fair housing essentials – practical explanations of how federal, state,

and local protected classes and barred discriminatory acts impact property operations.

Time: 9: 00 am -4:00 pm Cost: $89 APASS $99 Member $109 Non Member CEC: 6 Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Doug Chasick, President, Fair Housing Institute Landlord/Tenant Law “Common Litigation Scenarios” In this interactive presentation, you will learn some of the common litigations that face our industry. You will see first hand how to navigate the legal streets of Landlord and Tenant Law in this comprehensive seminar. The session will be presented in a “mock trial” format.

Time: 9: 00 am -1:00 pm Cost: $89 Member $109 Non Member FREE for APASS! CEC: 3 Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Melanie Mucario, Attorney, Eviction 24/7 by Wilkins Law Firm, PLLC SUPERVISORY SKILLS How do you handle employee issues? Do you know the best techniques to interview your next superstar? What are ways to motivate and reward your team? Learn the skills necessary to become a more effective supervisor.

In this seminar, you will learn: • What are the best interview styles to hire right • How to coach for optimum performance • How to provide timely and appropriate feedback • How to be an effective communicator • How to lead by example • What are the best ways to celebrate success Time: 9:00 am- 5:00 pm Cost: $89 Member $109 Non Member FREE for APASS! CEC: 3 Audience: Management, Corporate Personnel, Suppliers Your Instructor: Desiree Starr, Senior Vice President of Program Development, AAGO

m

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APASS APASS

AAGO education

APASS: APASS: ...Get ! ! ...Getin inthe theFast FastLane LanetotoEducation Education The APASS APASS program program was seminars at aatdiscount to our members.

Simply The wasdesigned designedtotooffer offerour ourstandard standard seminars a discount to our members.

Simply pay a low monthly fee and send as many team members on your community as you wish to as many pay a low monthly fee and send as many team members on your community as you wish to as many classes as as your your wish communities that areare members of AAGO maymay enroll for for classes wish every everymonth! month! Apartment Apartment communities that members of AAGO enroll only $795 prepaid OR $69 a month for 12 months to send as many onsite team members to as many only $795 prepaid OR $69 a month for 12 months to send as many onsite team members to as many APASS seminars seminars as year.

APASS as they theywould wouldlike likethroughout throughoutthe the year.

APASS subscribers also will receive 10% off all NAA designation classes such as NALP, CAM, CAMT, APASS subscribers also will receive 10% off all NAA designation classes such as NALP, CAM, CAMT, CAPS as well as 10% off certification classes such as CPO, EPA, and 410 A Certification. APASS CAPS as well as 10% off certification classes such as CPO, EPA, and 410 A Certification. APASS subscribers receive 10% off Leadership Development, Fair Housing and Beyond and Future Leaders too! subscribers receive 10% off Leadership Development, Fair Housing and Beyond and Future Leaders too!

You get all these classes for FREE!

You get all these classes for FREE!

Supervisory Skills Supervisory New MemberSkills Orientation Landlord Tenant Law New Member Orientation Selling without Concessions Landlord Tenant Law Appliance Repair Selling without Concessions Mold Awareness Appliance Repair Customer Service for Service Team Mold Awareness 212 degrees Customer Service for Service Team Closing Strategies 212 degrees Coaching for Peak Performance Closing Strategies How to Hire Rockstars Coaching for Peak Performance Avoid the 7 Deadly Sins of Marketing How to Hire Rockstars Fair Housing "Disparate Impact" Avoid the 7 Deadly Sins of Marketing Fair Housing "Disparate Impact"

Marketing to the Generations Marketing to the Generations Leasing 101 Project Resident Leasing 101 UppingProject your Sales Game Resident Relationship Selling Upping your Sales Game Tools for Tasks-Excel Relationship Selling HVAC Industry Changes Tools for Tasks-Excel Telephone Techniques HVAC Industry Changes HVAC A-Z Telephone Techniques ElectricalHVAC Troubleshooting A-Z 10 HOT Leasing Tips Electrical Troubleshooting Eat the Frog Time Management 10 HOT Leasing Tips Mock Trial-Landlord Tenant Law

Eat the Frog Time Management Mock Trial-Landlord Tenant Law

Marketing to our Hispanic Customer Marketing to our Hispanic Customer Advanced Leasing Are you the One Marketing Solutions Advanced Leasing Plumbing Are you the One Marketing Solutions Electrical Plumbing Marketing on a Shoestring Budget Electrical The Art of No Marketing on a Shoestring Budget Intro to the ApartmentThe Industry Art of No Maintenance for Managers Intro to the Apartment Industry Gang Awareness Maintenance for Managers Building your Dream Team Gang Awareness Renewal Strategy Workshop Building your Dream Team Marketing Basics

Renewal Strategy Workshop Marketing Basics

The APASS is our way of saying "Thank You" to our loyal members while offering quality education at an affordable price.

The APASS is our way of saying "Thank You" to our loyal members whileItoffering education at an affordable price. really quality is a NO BRAINER!

It really is a NO BRAINER!

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AAGO education

Student Spotlight

— MARCUS KROUSER — Service Manager “AAGO has been an integral part of my industry education throughout my career. 2019 will mark my 10th year in the industry. I started in the multifamily housing industry as a maintenance technician and have successfully worked my way up to Maintenance Supervisor with a highly regarded company. Through my AAGO training, I have been able to obtain my Certified Pool Operator (CPO) and Certified Apartment Maintenance Technician (CAMT) certifications. These classes have significantly increased my knowledge and in turn, my passion for the industry.

Currently, I am stepping out further and pursuing the Certified Apartment Manager (CAM) certification to help excel my career. It is very important to know all aspects of the industry to truly shine in it. With my path specifically, you cannot be truly great on the maintenance side without understanding the management side. With knowledge of both sides working together, you can garner true skill in the industry. Acquiring these unique skills would be almost impossible without the education found at the AAGO. It is important to stay on top of new trends and continuing your education at AAGO helps you do just that. I always recommend AAGO classes to anyone looking to advance their careers and gain additional insight into our growing industry. The staff at AAGO take pride in each of their students as well. They care about your success and help you along your path however they can. That is why AAGO stands leaps and bounds above the rest.”

Contact Desiree@AAGO.org for more information regarding how AAGO can help you reach your career goals today!

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AAGO education

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Maintenance Technician

Robert Coley, CAMT Even Cordero, CAMT Ronald Dunkle, CAMT Alberto Medina, CAMT Ramon Mendez, CAMT Randy Overbay, CAMT Johan Palomino, CAMT Omar Parilla, CAMT

Jack Penny, CAMT James Powell, CAMT William Quinones, CAMT Mark Raveneau, CAMT Rodney Rivera, CAMT Luis Rodriguez, CAMT Jimmie Smith Sr., CAMT Eric Gonzalez Vazquez, CAMT

Certified Apartment Manager

Lisa Bostaph, CAM Joseph Case, CAM Laura Lawnicki, CAM

If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Desiree Starr at Desiree@aago.org.

WHAT YOU NEED, WHEN YOU NEED IT, WITH THE SERVICE THAT YOU DESERVE

PROJECT SUPPORT CUSTOM FABRICATION ONLINE ORDERING FREE SAME-DAY DELIVERY* STUDENT HOUSING *in qualifying areas

Maintenance Supply Headquarters offers dedicated local sales representatives, a customer service call center, and will call at each location to ensure you have prompt, personal customer service.

With MSH, your property maintenance solutions are never far away!

supplyHQ.com |

@MSupplyHQ

Phone: 866.630.6747 | Fax: 866.631.6747 | Español: 888.281.0255

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AAGO events

2019 events calendar / schedule Date Day

Time Class/Event Name

January

16. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 6:00 pm - 8:30 pm . . . . . . Installation of Officers, Directors, and Committee Leaders

February

5-6. . . . . . . . Tues-Wed. . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .FAA Legislative Days 13. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 5:00 pm - 8:00 pm. . . . . . Networking Night 19. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 11:00 am - 2:00 pm. . . . . . Manager Roundtable and Lunch

march

5-8. . . . . . . . Tues-Friday. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NAA Advocate Conference 18. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 4:00 pm - 8:00 pm. . . . . . Maintenance Appreciation Event 27. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . Associate’s Roundtable

april

16. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 5:00 pm - 9:00 pm. . . . . . Trade Show

may

15. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 6:00 pm - 8:30 pm . . . . . . May Dinner Meeting 17. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 11:00 am - 2:00 pm. . . . . . Multi-Site Manager Roundtable and Lunch

june

5. . . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . Associate’s Roundtable 19. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 4:00 pm - 7:00 pm . . . . . . Business Exchange 26-29. . . . . . Wednesday-Saturday. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NAA Education Conference-Denver

july

17. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 10:00 am - 3:00 pm. . . . . . Job Shadow Day 25. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 6:00 pm - 8:00 pm. . . . . . Rock N Bowl

august

9. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 11:00 am - 1:00 pm. . . . . . . Instructor Roundtable 21. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 11:00 am - 2:00 pm. . . . . . Owner’s Forum

september

4. . . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . Associate Roundtable 18. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . Maintenance Roundtable 19. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 6:00 pm - 9:00 pm. . . . . . PAC Fundraiser

october

2-4. . . . . . . . Wednesday-Friday. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FAA Conference and Trade Show 17. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 10:00 am - 3:00 pm. . . . . . Lease-A-Palooza 17. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 5:00 pm - 8:00 pm. . . . . . Networking Event & GKA Pinning Party

november

13. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 11:00 am - 2:00 pm. . . . . . Multi-Site Manager Roundtable and Lunch 15. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 11:00 am - 2:00 pm. . . . . . “Thanks for Giving” Luncheon

december

7. . . . . . . . . . Saturday. . . . . . . . . . . . . . . . . . . . 6:00 pm - 10:00 pm . . . . . Golden Key Awards

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AAGO events

President Ricardo Alicea & President-Elect Lee Rogers

President Ricardo Alicea & President-Elect Lee Rogers cordially invite you to attend the Annual Installation of cordially invite you to attend the Annual Installation AAGO & AAGO Foundation Officers, Directors, and of AAGO & AAGO Foundation Officers, Directors, and Committee Leaders at the beautiful Alfond Inn. We will Committee Leaders atleaders the beautiful Alfond Inn. We will also recognize those who have completed their of office, new designates, LEAP graduates.their also terms recognize those leaders who and have completed terms of office, new designates, and LEAP graduates.

Tentative Schedule: 6:00 Tentative pm - President’s Reception Schedule: - Dinner & Reception Program 6:007:00 pm pm - President’s

Ricardo Alicea 2017 & 2018 President

Ricardo Alicea 2017 & 2018 President

7:00 pm - Dinner & Program The Alfond Inn 300 E. New England Avenue The Alfond Winter Park,Inn FL

Onsite Valet Parking ~ $5 per vehicle 300 E. New England Avenue Winter Park, FL

Lee Rogers 2019 President-Elect

Onsite ValetAttendance: Parking ~ $5 per vehicle

$99 Members & guests (RSVP by 1/13/19) $119 Members Attendance: & guests (On or after 1/14/19) $149* Non-Members $99 Members & guests (RSVP by 1/13/19)

Lee Rogers 2019 President-Elect

$119 Members & guests (On or after 1/14/19) Registration & Information $149* Non-Members www.AAGO.org/events/Installation2019

Registration & Information www.AAGO.org/events/Installation2019

Kimberly Maggard Installing Officer

Kimberly Maggard Installing Officer

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AAGO events

ACE Cafe

R

101 W. Livingston Street, Orlando, FL 32801

C

B FT RA

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6:00 pm - 8:30 pm

Join us for an event that is all about maintenance appreciation, not competition. Admission includes a craft beer tasting, arcade style games, pinewood car derby race, great food, drink, and access to awesome vintage motorcycles and memorabilia! Join us and let’s show our maintenance professionals the love!

ES

$35 - Maintenance Professionals (Members) $59 - AAGO Members $99 - Non Members RSVP @ www.AAGO.org Presenting Sponsor:

IZ PR

March 19th, 2019

Bar Sponsors:

ES

Event Sponsors:

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AAGO events

“Their doorstep trash and recycling valet service is unbelievably reliable and cost effective”

PRESSURE-WASHING

RECYCLING

Phillip TriBridge Residential

“The Change Made All the Difference In the World”

PET STATION

Mark GreyStar

Contact us today!

BULK REMOVAL

James Cornell National Sales Director

(407)-509-1293 | james@skinnerwastesolutions.com january/february/march 2019

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And So It Was...

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And So It Was... Continued

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AAGO events

And So It Was...

Thanks for Giving Luncheon

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AAGO events

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AAGO foundation

And So It Was...

2018 golf tournament

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AAGO foundation

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AAGO Foundation Make A A Difference Difference You Can Can Make You You Can Make A Difference part of of what what makes makes our our industry industry and and your your AA part association somakes specialour is our our passion for giving association so special is passion giving A part of what industry andfor your back. AAGO AAGO and the aago aago foundation have back. the association soand special is ourfoundation passion forhave giving contributed over $75,000 over the last two years contributed over over the last two back.

AAGO and$75,000 the aago foundation haveyears to support support scholarships, scholarships, the homeless, veterans, to homeless, veterans, contributed over $75,000the over the last two years and residents discplaced by disasters, disasters, foster youth and residents by foster youth to supportdiscplaced scholarships, the homeless, veterans, so much much more. more. lotby of you you have have supported supported theand so AA lot of the residents discplaced disasters, foster youth mission to help others others inyou need by supported attending the mission help need by attending so muchto more.

A lot ofin have the Rock & Bowl and Golf Fundraising the Rockto&help Bowlothers and Golf Fundraising mission in need by attending www.aagofoundation.org events.

We wantand to thank thank you so so much much for for events. want to you the RockWe & Bowl Golf Fundraising all you you have have doneto and let you you know that for we all done and let that we events.

We want thank youknow so much www.facebook.com/AAGOFoundation/ love your spirit of giving! giving! love your spirit of all you have done and let you know that we love your spirit of giving! you were were not not able able to attend the aago you are are reading reading this this and and are are discouraged discouraged that that you IfIf you know all too too well foundation events,this weand wantare you to know know that thatthat weyou foundation events, we want you to we know all time isthe a very If you are reading discouraged were not well ablethat to attend aagovaluable thing and sometimes it is just too hard to arrange our schedule to allow ourselves time to thing and sometimes is justyou tootohard to that arrange foundation events, weitwant know we know all too well that time is a very valuable yourself in that that position position attend thesometimes things we we would would love to. you find yourself attend the things love IfIf you find in are stilltime looking thing and it is just tooto. hard to arrange our schedule to allowand ourselves to for some way you can help, there is still a way for you to make a difference in the life of someone some way you can there stillIfayou wayfind for yourself in that position and are still looking for attend the things wehelp, would loveisto. donation to help help in need.

You can visit our website and make in need.

You can visit our website and make donation to central Florida’s some way you can help, there is still a way foraayou to make a difference in the lifehomeless, of someone you can contribute contribute veterans, andcan teens aging out of of foster foster care. Anything meet our veterans, and teens aging you helps us in need. You visit our out website and care. make aAnything donation to can help central Florida’s homeless, goal of changing lives.

Another easy way to help is to like the aago foundation FaceBook goal of changing lives.

Another to help veterans, and teens aging out ofeasy fosterway care.

Anything you can contribute helps us meet our friends.

Theaago morefoundation pageof and share the the news you find find there with youris page and share news you there with your friends.

The more you can help us spread goal changing lives.

Another easy way to help to like the FaceBook the word, the more people we can reach.

Please keep an eye out for more information about the word, more we find can there reach.with Please page and the share thepeople news you your friends. The more you can help us spread the word, 2019 Fundraising, Fundraising, Charity Partner andPlease Servicekeep Day an Events.

Sofor many things are 2019 Charity and Service Day Events.

So many are the the more people we Partner can reach. eye out morethings information about happening this year that you will want to be a part of.

Come join us in spreading good.

The happening this year that you will want to beService a part of. join So us many in spreading good. The the 2019 Fundraising, Charity Partner and DayCome Events. things are th th Thursday of each month Friends of the Foundation Committee Meetings are held on the 4 Friends of the Committee areof. held on the of each month at happening thisFoundation year that you will want Meetings to be a part Come join4 usThursday in spreading good.

The at th 9:00 at at the the AAGO office. Committee Meetings are held on the 4 Thursday of each month at 9:00 AAGO office.

Friends of the Foundation 9:00 at the AAGO office.

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AAGO Foundation• Commercial Pool & Patio Furniture • Site Amenities • Playgrounds • Dog Parks • Shade Structures

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~ Erin Toung, CEO

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It’s the 1st Quarter, Don’t forget to order!

CALL US TODAY for ALL your outdoor furniture needs.

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AAGO advocacy

AAGO Advocacy at Work By: Amanda

Gill

election update On November 6th, the mid-term Election was held with historic voter turn-out across the state of Florida. Due to several recounts, many races were hanging in the balance for several days after the Election. Below are a few highlights from Election night to help you get up to speed: • Florida voters elected Republican Ron DeSantis as Governor.

• The Republicans retained control of the State House and Senate chambers.

• Former Republican Governor Rick Scott unseated Democratic Senator Bill Nelson to become Florida’s new representative in the U.S. Senate.

• Amendment 1 failed, which would have raised the homestead property tax exemption by $25,000 for homes worth more than $100,000.

• Amendment 2 passed! This amendment was supported by the Florida Apartment Association (FAA) because it continues the 10% cap on multifamily property assessment value increases that has been in place for the last 10 years. Failure to reauthorize this cap could have resulted in large increases in taxable values and add a substantial tax burden to a property’s budget.

• Amendment 3 passed. This amendment gives voters the sole authority to decide if a new casino can open in the state.

• Amendment 4 passed. The amendment restores the voting rights of former felons who have completed their sentence, with the exception of those convicted of murder and sexual offenses.

• Amendment 5 passed. This amendment will require a two-thirds vote in the Florida House and Senate (what is also known as a super majority) to raise taxes in the state.

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In addition to many of the races at the top of the ticket, there were critical local elections across central Florida. The candidates listed below were supported by the Apartment Political Action Committee (APAC).

Supporting these candidates was made possible thanks to contributions from AAGO member companies and individuals who believe in advancing the industry through advocacy.

• ELECTED: Christine Moore, Candidate for Orange County Commission, District 2.

• ELECTED: Mayra Uribe, Candidate for Orange County Commission, District 3.

• RECOUNT: Susan Makowski, Candidate for Orange County Commission, District 4.

• ELECTED: Jay Zembower, Candidate for Seminole County Commission, District 2.

• ELECTED: Amy Lockhart, Candidate for Seminole County Commission, District 4.

• ELECTED: Chief John Mina, Candidate for Orange County Sheriff.

• (Supported directly through AAGO.) What does all of this mean for you and the apartment industry? You now have new representation at the local, state, and federal level. Now that the election is over, it is important for you to know how to contact your newly elected officials to voice your concerns regarding public policy issues that directly impact the multifamily industry and your bottom line. Below are helpful phone numbers to keep on hand to ensure you know how to reach out to your newly elected officials.

LOCAL CONTACTS:

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AAGO advocacy

• Orange County Commission: 407-836-7370 • Seminole County Commission: 407-665-7205 • Volusia County Council: 386-943-7026 • Osceola County Commission: 407-742-2000 • Lake County Commission: 352-343-9800

STATE CONTACTS: • Florida Governor’s office: (850) 488-7146 • Link to find your State Representative: https://www. myfloridahouse.gov/Sections/Representatives/ myrepresentative.aspx • Link to find your State Senator: https://www.flsenate.gov/Senators/Find

FEDERAL CONTACTS: • Florida Senator Marco Rubio: 202-224-3041 • Florida Senator Rick Scott: 202-224-5274

ADVOCACY OPPORTUNITY The Florida Apartment Association’s (FAA) annual Legislative Conference is just around the corner on

February 5th-6th in Tallahassee. We hope you will join AAGO and other FAA affiliates at our state Capitol for this important advocacy opportunity!

This unique event provides our industry with a chance to sit down with elected officials who serve in the Florida legislature and talk about policy issues that are important to the way we do business. These meetings also provide a valuable opportunity to make lasting connections with elected officials and their staff. These connections help ensure that our industry has a seat at the table when changes to state policy are being discussed.

You don’t have to be a political wonk or legislative guru to enjoy this event and help AAGO make a positive impact. All you need is a passion for the multifamily industry and a willingness to join a group of your colleagues in a meeting with elected officials. If you’re interested in participating in this year’s event, please visit www.FAAHQ.org or contact Chip@AAGO.org for more information.

AAGO Members with State Representative Scott Plakon january/february/march 2019

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AAGO Foundation

mark your calendar for these very important dates!

Make plans to join your peers and friends from across the state as we team up for our annual journey to the state Capitol in Tallahassee. This visit is extremely important as it helps us establish a rapport with our elected officials and promote our industry’s legislative priorities.

v i e t c a o l s n i f g e e r l ence 9 1 0 2 b e f r : u e a t r a y d 5 e h 6 t , 2019 e v a s

registration available october 1, 2018, at faahq.org FAA-F23A 1/18

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Now that we have closed out the Holiday season and are ready for a new year, I can’t help but want to express my love and gratitude to those that I am most thankful to. Four years ago, the most horrifying thing happened that changed my life in a split second. I was on top of the world with my life and career and just like that it was all gone. I was given a diagnosis from top doctors that I would never walk again, that I would never work again and that I would never be independent again. For those that have known me for a while, you know that just wouldn’t do! I was in uncharted territory and didn’t know how to fix it. Nobody did, but along came my friends in the apartment association. Colleague’s that I had worked with for several years, many of whom have become like second family.

You stepped up, you had a fundraiser, you started a GoFundMe account, you sent me cards and kind words. With every donation it was like a little voice saying, “I believe in you.” It’s what I needed to find my internal strength to get up and fight.

Surviving a brain aneurysm is one thing, recovering from the aftermath is another.

It took me about six months just to get the strength to start figuring out what to do, then there was the question of how to pay for it. I was fortunate that Orlando is a place that specializes in the recovery of those paralyzed from strokes or spinal cord injuries. It is here where I made most of my progress. It took me one year just to be able to stand on my own, it took two years for me to walk with assistance.

I’m still in therapy twice a day and I have a long way to go as recovery is a lifelong event, but I would not have made it to where I am now without the love and support of all of you. I am fortunate to work for the best company in the world that got me back to work and that fully supports my ongoing recovery. I have promised to pay this forward the rest of my life and I do so by coaching other survivors with their recovery and I also run a monthly support group for those recovering from similar medical conditions. The goal is to educate them on the recovery process and provide the motivation to get up and fight. My aneurysm was caused by undiagnosed hypertension, so I encourage all of you to monitor your blood pressure.

From the bottom of my heart, thank you! Thank you for being my angels when I needed you the most.

Much love, and best wishes for a Happy and HEALTHY New Year!

Gregg january/february/march 2019

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Assistive Animals – Why Do They Seem to Be Everywhere?

Kathelene Williams Director, The Fair Housing Institute, Inc. and Partner, The Law Firm of Williams & Edelstein, P.C.

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t seems like assistive animals, particularly dogs, are everywhere. They live in and visit your property.

They sit next to you at your favorite restaurant.

They might even be on your next flight. But exactly what is an assistive (or assist) animal, and, more importantly, what rights do their owners enjoy?

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here are two types of animals that assist disabled persons: “service” animals and “emotional support” animals. A service animal is one that is trained to do a specific task. Although there are many types of service animals, the most familiar is a guide dog.

A less know type of assist animals are psychiatric service dogs who are trained especially to assist persons with mental or emotion disabilities. In contrast, an emotional support animal (also called a companion or therapy animal) is one that is not trained to perform a specific task. In most cases they are indistinguishable from your garden variety pet. Rather than being regarded as a pet, however, if an animal provides emotional support for a disabled person, typically one with a mental or emotional disability, the animal is an assist animal. Of course, most service animals are dogs. Emotional support animals, however, may come in a variety of different species and sizes. Importantly, there is no breed, size or weight limit for service or emotional support animals.

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here are three major federal laws that govern assist animals: The Americans with Disabilities Act (“ADA”), the Fair Housing Act (FHA), and the Rehabilitation Act. The ADA, which does not apply to

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housing (more about that later), governs places of public accommodation such as stores, restaurants, and hotels.

Unlike the FHA and Rehabilitation Act, the ADA requires that places of public accommodation accept only service animals. The ADA does not require that emotional support animals be accepted. Under the ADA, if the task performed by the animal is not obvious, it is okay for the store or restaurant to ask these two questions – and only these two: (1) is the animal needed because of a disability? And (2) what task is the animal trained to perform? It is not okay to ask for proof that the animal is trained, or ask that the animal demonstrate the task, or ask more about the person’s disability. Crucially, the ADA does not apply to multifamily housing, with the sole exceptions being areas open to the public; that is, the leasing office and the parking area immediately outside the office.

T

he federal, and similar State and local, Fair Housing Acts, apply to virtually all types of multifamily housing. The Rehabilitation Act on the other hand applies only to properties that receive direct federal financial assistance. Both laws may apply to the same property, and both have virtually identical rules concerning assist animals. Unlike the ADA, both laws require properties to permit residents to have both service animals and emotional support animals as “reasonable accommodations” (or exceptions) to their community’s pet policies. In contrast to the ADA, if the disability of the resident and/or the need for the animal is not obvious, properties may request verification

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of these two factors from a third-party professional (typically from a healthcare professional). Properties cannot inquire into the disability or the symptoms the animal relieves. Nor is it permitted to request a training certificate. As you may know, many of these so-called certificates are bogus anyway, as they are supplied by companies doing business on the internet. In fact, many of these same companies will also provide (for an additional fee) a third-party verification, usually from one of their contract psychologists. There are a variety of legal opinions regarding the validity of such “verifications,” and as a result, housing providers should consult their legal counsel before accepting or rejecting these. Nor is it necessary for assistance animals to wear vests, or necessary for their owners to carry proof that their animal is, in fact, an assist animal. Due to confusion about the applicability of the ADA versus the FHA and Rehabilitation Act, you may find that some

residents, without legal justification, object to providing housing providers with a third-party verification. Where verification is required, but not provided, it is not necessary for the property to “reasonably accommodate” the resident.

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inally, the airlines use yet another federal law, which permits travelers to take animals on board with them if they provide a letter from a medical professional identifying the animal as an assist animal.

In light of the fact that a turkey was allowed on a Delta flight, and a 300 pound potbellied pig was allowed on a U.S. Airways flight, one can conclude that the airlines are quite flexible about accepting assist animals onto airplanes. Due to complaints received from passengers, the National Transportation Safety Board is reviewing its current rules.

Author: Kathelene Williams, Director, The Fair Housing Institute, Inc. and Partner, The Law Firm of Williams & Edelstein, P.C. who can be contacted at 770-840-8483 or kathi@fairhouse.net

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AAGO legal LEGAL NEWS by KEVIN KNIGHT

CONSIDERING A FEW VERDICTS AND THEIR IMPACT Jury trials continue to be a “search for the truth…”

But sometimes the truth is a moving target that is viewed in the eyes of the beholder. With that thought in sight, we’ll view a few jury verdicts which are a “heads up” to landlords and what they should look out for in potential exposure.

Kelly v Shine, Inc., Miami Dade County Case No: 15-9225 (April 13, 2018): Facts: Kelly alleged that he tripped and fell at the defendant’s Miami premises due to the defendant’s failure to maintain the stairs in a safe condition. Shine testified that it hired Kelly to survey the contents of the building for a moving bid. As Kelly was descending a set of stairs, he missed a step, due to a missing stair tread, and fell.

Kelly (50 years of age) suffered: (1) a right medial meniscus tear and damage to the cartilage of the knee; (2) a full-thickness rotator cuff tear of his left shoulder; (3) aggravation of a preexisting cer­vical condition; and (4) a left arm laceration and cuts to his left forearm.

Kelly had surgery to his right knee and left shoulder. His surgeon said that he had suffered a permanent injury despite the surgeon’s best efforts. Kelly’s attorney requested that the jury award about $1,200,000 in total damages.

Shine’s counsel argued that Kelly had a history of prior neck and left shoulder treatment and that his complaints were preexisting degenerative conditions.

Shine stipulated to fault and the case was tried on the issue of damages and causation only.

Kelly Verdict: The jury awarded Kelly $192,676.

The jury declined to award damages for future pain and

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suffering or future loss of earning capacity. The damages awarded was the exact amount for past medical expenses and past pain and suffering Balme vs. Wal-Mort Stores, Inc., Sam’s East, Inc d/b/a Sam’s Club, Broward County Case No: 15-13434 (May 18, 2018):

By: Kevin Knight

Facts: Balme asserted that she slipped and fell in a liquid substance while shopping at Sam’s Club and while she was in the cafe portion of the store. She indicated that there was a water-like liquid substance that caused her to slip.

Balme suffered: (1) a lateral and medial meniscus tear of her left knee; and (2) aggravation of a preexisting condition in her right knee and lower back condition. After the accident, Balme had several knee surgeries.

Sams Club maintained that it was unaware of the alleged dangerous condition. Sams Club also stated that Balme’s meniscal tear was unrelated to the fall and that Balme’s condition was due to his long time work as a mover.

Further, Sams Club asserted that there was no evidence as to how the spill occurred or how long it had been on the floor. The jury had the opportunity to review the surveillance video footage of the incident. Sams Club also asserted that Balem’s claimed back and knee injuries preexisted the date of the incident and there were subsequent accidents were responsible for any injuries.

Finally, Sams Club asserted that Balme didn’t watch where she was walking.

Balme Verdict: The jury found no negligence on Sams Club’s part.

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Cossyteon, et al vs. Epic Rocks Group, LLC. Miami-Dade County Case No:16-26076 (March 3, 2018): Facts: The Cossyteons rented a vacation condominium unit which was infested by bed bugs. The Cossyteons also contended that Epic Rocks was aware of the problem yet rented the unit anyway. Epic Rocks defaulted by failing to file any pleadings and the trial proceeded on damages only.

The Cossyteons testified that they suffered numerous intensely itchy bites, suffered large, painful welts and had to undergo medical treatment and medication. They also had to destroy personal items and suffered loss of sleep,

anxiety and mental distress. Mrs. Cossyteon sustained in excess of 20 bed bug bites and Mr. Cossyteon claimed in excess of 50 bites during their two-night stay.

Cossyteon Verdict: The jury awarded the Cossyteons $4,482,608 ($578,804 to Mr. and $403,804 to Mrs.), found intentional misconduct or gross negligence and awarded $3,500,000 in punitive damages.

CONCLUSION: Each of these cases were preventable and could have saved the landlords a lot of time and money defending the claims.

Congratulations Revenue Mgmt

Lead Mgmt

Websites

2018

Marketing

Market Insights

REQUEST A DEMO: SPHEREXX.COM/QUOTE | 866.491.7500

Graduates Brenda Barriera Jenna Cox Jose Vega Leana Wolters

Lisa Kautzman Nancy Lovell Natalie Cavaliere

Register today for the 2019 LEAP Course at AAGO.org.

Interested in attending Leap 2019?

Contact Desiree Starr at Desiree@aago.org

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MARKET BEAT Multi-Family Market Vital Signs

By MyRentComps.com

AAGO, Key Maga zine –Market Beat Article Input – AMS Article Submissio TR Trends n - November 2018

By MyRentComps .com The 3 Quarter Central Florida Area – Apartmen Survey & Trend t Market Report “AMSTR” has hit the stree AMSTR shows ts. The that, with conti nued rent and growth, the mark occupancy ets of the AAGO area are performing well. The AMSTR covers the entire very AAGO market and into detail with Regional, Coun ty, and Submarket goes reporting. The report contains Level an Aging Analy inventory, analysis sis of the of rents and occu pancies for “all units well as all the individual unit ” as types within each reportable areas (includes region, of the county, and subm and much, much more. arket), rd

The 3rd Quarter Central Florida Area – Apartment Market Survey & Trend Report “AMSTR” has hit the streets. The AMSTR shows that, with continued rent and occupancy growth, the markets of the AAGO area are performing very well. The AMSTR covers the entire AAGO market and goes into detail with Regional, County, and Submarket Level The 3 Quarter Central Florida Area – Apartment Market Survey & Trend Report “AMSTR” has hitcontains the streets. The reporting.

The report an Aging Analysis of the inventory, analysis of rents and occupancies for “all units” AMSTR shows that, with continued rent and occupancy growth, the markets of the AAGO area are performing as well as all the individual unitverytypes within each of the reportable areas (includes region, county, and submarket), well. The AMSTR covers the entire AAGO market and goes intoand detailmuch, with Regional, County, and Submarket Level much more. reporting. The report contains an Aging Analysis of the inventory, analysis of rents and occupancies for “all units” as Toas Get well all the Your individualAMSTR… unit types within each of the reportable areas (includes region, county, and submarket), Order your Simply go to: Reports. and much, much more. AMSTR to see detailed analysis of your region, county, and submarket.

MyRentComps.com.

To Get Your AMSTR… Order your AMSTR to see detailed analysis of your region, county, and submarket. to: Historical Trends in Simply AAGOgoAreas Reports.MyRentComps.com.

The Average Rent Trends shown in the graph below are for “All Units” in their respective counties. Since the 3rd Quarter of 2015, the Historical Trends in AAGO Areas trend toin show growth in all AAGO area counties. Each county has hit new post recession highs: $1,215 in Orange, $1,175 The Average continues Rent Trends shown the graph rent below are for "All Units" in their respective counties. Since the 3 Quarter in Seminole, $1,060 in growth Lake,in all$1,084 of 2015, the trend continues to show rent AAGO in Osceola, and $972 in Volusia. In addition to better market performance of the existing inventory, area counties. Each county has hit new post recession highs: $1,215 in Orange, $1,175 in Seminole, there is $1,084 higher-end, thatto better hasmarket been entering $1,060 in Lake, in Osceola, andnew $972 inproduct Volusia. In addition performance of the most markets in AAGO. Between the growing economy/housing market existing inventory, there is higher-end, new product that has been entering most markets in AAGO. and the new, higher-end communities being built, the last several years have seen significant rent growth around the state, and in the Between the growing economy/housing market and the new, higher-end communities being built, the last several years have seen -significant rent growth around the state, and in the AAGO areas - as shown AAGO areas as shown below. below.

AAGO, Key Magazine –Market Beat Article Input – AMSTR Trends Article Submission - November 2018

By MyRentComps.com rd

To Get Your AMS TR… Order your AMS TR to see detai led analysis of your county, and region, submarket.

Reports.MyRentCom Simply go ps.com. to:

Historical Trends in The Average Rent AAGO Areas Trends shown in "All Units" in their the respective counties. graph below are for of 2015, the trend Since the 3 rd Quar continues to show ter area counties. rent growth in all Each county has AAGO hit new post reces $1,060 in Lake, sion highs: $1,21 $1,084 in Osceola, 5 in Orange, $1,17 and $972 in Volus existing inventory, 5 in Seminole, ia. In addition to there is higher-end better market perfo Between the grow , new produ ct rmance of the that ing has been enter several years have economy/housing market and the ing most markets new, higher-end seen significant in AAGO. communities being below. rent growth aroun built, the last d the state, and in the AAGO areas - as shown

rd

In the graph below, it can be seen that although there have been dips here and there, the Overall Occupancies have remained between 96-98% percent since 3rd Quarter 2015. These are historically high occupancies and there appears to be no change in sight. Only Seminole county has been backed off its previous high in 1st quarter 2018 of 97.14%. That said, 3rd quarter occupancies in Seminole still came in at 96.43% - a historically high number. Market (or in this case, county) wide dips in occupancy can be caused by many things but it appears that in the last few years they can be attributed to rents being pushed and construction being delivered. previous high in 1 quarter 2018new of 97.14%.

That said, 3 quarter occupancies in Seminole still came in at 96.43% - a historically high number. Market (or in this case, county) wide dips in occupancy can be Regardless, market wide occupancies have remained at nearly 96% to 98% caused by many things but it appears that in the last few years they can be attributed to rents being pushed new analysis. construction being delivered. Regardless, market wide occupancies have remained at throughout the duration ofandthis nearly 96% to 98% throughout the duration of this analysis.

In the graph below, it can be seen that although there have been dips here and there, the Overall From the 159,000 units participating in the the overall occupancy 2015. 3rd TheseQuarter are historicallyAMSTR, high Occupancies have remained between 96-98% percent since 3 Quarter occupancies and there appears to be no change in sight. Only Seminole county has been backed off its for the 5-county AAGO area was 97.18%. This is highest it’s been post-recession.

How Old or New is the Apartment Inventory in Your Area?

About 8% of the apartment inventory in one of the five AAGO counties is 5 years old or less. Additionally, there is a submarket in Orlando where 37% of the inventory is older than 30 years while 29% is less than 5 years old. All submarkets have boasted new construction over the past five years with Orange County delivering over 10,000 new units. An aging analysis is provided in the AMSTR for all of Central Florida, every county, and each submarket within the AAGO area. Again, get your AMSTR at Reports.MyRentComps.com.

From the 159,000 units participating in the 3 Quarter AMSTR, the overall occupancy for the 5-county We would like to remind you that by participating in the AAGO Online Market Survey, you only get Free Access to your AAGO area was 97.18%.

This not is highest it’s been post-recession. neighborhood market survey information whenever you need it, but it also supports to produce theArea?

AMSTR and provide How Old our or Newability is the Apartment Inventory in Your About 8% of the apartment inventory in one of the five AAGO counties is 5 years old or less. Additionally, it to you at such an affordable price. You cannot find this level and quality of market data at such an affordable price anywhere else. there is a submarket in Orlando where 37% of the inventory is older than 30 years while 29% is less than 5 years old. All submarkets have boasted new construction over the past five years with Orange County Thank you for your past and future participation in support of this GREAT Association service. delivering over 10,000 new units. An aging analysis is provided in the AMSTR for all of Central Florida, every county, and each submarket within the AAGO area.

Again, get your AMSTR at Reports.MyRentComps.com.

For us to continue to provide our membership current statistical market information in this article, it requires all members go to the “Resources” tab at www.aago.org and click “Online Market Survey”. Log in weekly totoupdate rents, occupancies and Market concession We would like remind you that by participating in the AAGO Online Survey, you not only get Free Access to your neighborhood market survey information whenever you need it, but it also supports activity. The more often you participate in the AAGO Online Market Survey, the better and more detailed your reporting will become. our ability to produce the AMSTR and provide it to you at such an affordable price. You cannot find this level and quality of market data at such an affordable price anywhere else. Thank you for your past and in support of this GREAT Association service.

Contact us at Support@MyRentComps.com if you need any assistance or wouldfuture likeparticipation to learn more.

For us to continue to provide our membership current statistical market information in this article, it requires all members go to the “Resources” tab at www.aago.org and click “Online Market Survey”. Log Source: MyRentComps.com in weekly to update rents, occupancies and concession activity. The more often you participate in the In the graph below , it can be seen Occupancies have that although there remained between have been dips occupancies and 96-98% percent here and there, there appears to since 3 rd Quarter the Overall be no change in 2015. These are sight. Only Sem historically high inole county has been backed off its

st

rd

rd

rd

AAGO Online Market Survey, the better and more detailed your reporting will become.

Contact us at Support@MyRentComps.com if you need any assistance or would like to learn more.

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4 Ways to Elevate Senior Living to Meet the Evolving Needs of Our Older Generations

By Ashley Tyndall The need for senior living communities continues to rise as the U.S. population ages, and much of this aging generation prefers an independent, flexible living experience.

Notably, most multifamily marketers have kept their focus on millennials and preparing for the up-and-coming Generation Z. However, new research from Freddie Mac reveals that there are 74.1 million baby boomers in the world and 73% of them view renting as more affordable than owning a home. That’s a sizable portion of the market you should be focusing your marketing efforts toward.

To maximize this opportunity, you must first understand the terms, trends, and needs of the older generations. Baby boomers — typically born between 1946 and 1964 — are adjusting to a new lifestyle centered around leisure and entertainment.

The following are a few tips to elevate the senior living experience to attract and retain residents.

1

Create Intimate Indoor Spaces for Community Gatherings Most baby boomers desire a strong sense of community where they live. One of the most common complaints about retirement homes is that they are often isolated from both the apartment community as well as friends and family. Retirement communities do not encourage as much resident interaction through shared spaces, and residents, therefore, tend to feel more isolated.

Developers can easily break this barrier by including more shared spaces and common areas to foster relationship-building with other residents and to create inviting areas for relatives to visit.

For example, indoor spaces should be furnished with small seating areas for intimate discussions, and a shared kitchen to allow for group meal preparation.

2

Focus on Inviting Outdoor Areas to Promote a Healthy Lifestyle Seniors are very mindful of amenities and community design.

From technology and nature trails to accessible and entertaining amenities, they are looking for a new horizon of living.

With many seniors enjoying a higher quality of life — including a healthier lifestyle and longer lifespan — your outdoor shared spaces should include walking paths, nature trails, and spaces for gardening.

Rose Villa in Portland, Ore., for example, boasts pedestrian-friendly living with venues that encourage social interaction as well as plenty of areas for physical exercise.

3

Prioritize Walkability and Convenience One of the primary reasons seniors are more attracted to apartment communities over homes is the convenience of

walkability and less maintenance.

When walkability is at the core of your community lifestyle, residents are more likely to run into each other at the store, a new favorite restaurant, or the nearby gelato shop. This sense of community is strongly valued by these residents. As walkability is becoming a way of living for this generation, it is quickly becoming a staple of senior living developments — one that embraces the new urbanist values.

Communities like Parkview Living in Los Angeles embrace an active senior living environment that overlooks the downtown and is built around Echo Park and Lake, as well as nearby restaurants, shops, churches, and hospitals for a pedestrian-friendly experience.

4

Integrate Bold Colors and Innovative Design Concepts According to an AARP study, 90 percent of baby boomers want to age in place, with comfort and a home-like atmosphere at the top of their minds. Seniors desire bright, strong colors and bold designs. They do not want to live in spaces that mirror nursing homes or sterile hospital waiting rooms with white walls or pastel color schemes. To attract this age group, consider replacing the Victorian parlor feel with designs that mimic ski lodges or warm, upscale hotels.

Some communities are even offering apartments in multiple floor plans to help give seniors a customizable, personable space. This allows residents to choose certain features and design aspects like flooring, cabinets, and countertops.

One Wingate Way, for example, offers residents flexibility in every aspect of the living experience. In addition to stylish common spaces and outdoor lounge areas, One Wingate Way provides a variety of unit floor plans for residents to choose from and tailor to their individual needs.

Offering a New Horizon of Living Baby boomers are looking to downsize and find a home that better meets their post-retirement needs, but that’s certainly not to say they desire traditional retirement facilities. This aging generation does not want a one-size-fits-all approach when it comes to this life stage. In fact, many seniors have no intention of settling into a retirement home as their parents did before them.

With more breakthroughs in the medical field and continued advancements in technology, seniors are enjoying a better quality of life as compared to previous generations. It’s no longer sufficient for senior living communities just to focus on great medical care and service. Boomers desire unique amenities, modern conveniences, and an exciting beginning. With the right amenities, features, and design, your property will be well-suited to offer this new horizon of living to the baby boomer generation. january/february/march 2019

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How do you measure up?

Includes regional data for all major job categories

AVAILABLE now 44

at faahq.org/research

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AAGO market trends

Connect With NAA You Wouldn’t Build Without Blueprints, So Why Budget Without Benchmarks?

By Jeff Lowry, Madera Residential 2018 National Apartment Association Chairman of the Board

T

he NAA Income and Expenses Survey is the most comprehensive look at apartment housing operations data available. With detailed local market and national economic analysis, it gives apartment operators the financial tools they need to measure their performance against their peers. The report includes data for market-rate and subsidized properties. The Executive Summary is available at www.naahq.org/new s-publications/units/september-2018/ article/survey-operating-income-expenses-rental-apartment The full survey, as well as single market reports, are available for purchase at www.naahq.org/18ies. Please contact Paul Yoon at pyoon@naahq.org with any questions.

The Most Widely Used Lease Product in the Apartment Industry, Exclusive to NAA Members

It can be a constant challenge to create and manage compliant, up-todate leasing documents. NAA Click & Lease offers current and customizable forms to simplify the process and reduce risk. No wonder it’s the most widely used standardized lease program in the apartment housing industry.

Join the Click & Lease network and enjoy the many benefits that membership brings by visiting www.naahq.org/member-services/ naa-click-lease.

Spark Something Fresh

NAA has reimagined a whole new CampusConnex to deliver a completely fresh experience with a streamlined two-day schedule for student housing professionals. Join us and save up to $300 when you register by December 17: www.naahq.org/campusconnex/register Only one event brings together everyone in the student housing industry—and next year, it’ll connect you in even more powerful ways. Look forward to a fresh new experience full of collaborative learning, practical discussions, thought-provoking topics and actionable takeaways.

CampusConnex takes place Feb.12-13 at the Omni Orlando Resort at Championsgate.

Get Your Career On Track With Professional Credentials

NAA is the leading provider of education for rental housing industry professionals seeking to advance their careers. Earning one gives you valuable insights and real-world skills you can use on the job.

Earning a credential demonstrates your commitment to your career and

gives you valuable insights and real-world skills you can use on the job.

Credentials also validate your knowledge and skills, enhance your credibility, boost your confidence and earn you respect among clients and peers.

Browse the suite of credentials available—from the Certified Apartment Manager (CAM) to the Certified Apartment Portfolio Supervisor (CAPS)—at www.naahq.org/education-careers/naaeicredentials to find the one you want to earn.

New Congress, New Opportunities

In today’s hyper-polarized and hyperactive political climate, it is more important than ever to communicate the rental housing industry’s policy stances and priorities to our representatives in Congress at Advocate, NAA’s annual advocacy conference, from March 5-6, 2019.

Our elected officials want to meet directly with their constituents within the rental housing industry, and there is no better way than in-person in the halls of Congress. Advocate is the opportunity to make that a reality by coming together with a family of over 75,000 members and nearly 160 affiliates all over America. Help us lay a new cornerstone to build even more success for the rental housing industry. Registration is available at www.naahq.org/advocate/register

Legal Services for NAA Members

NAA’s Legal Assistance Program helps protect the rental housing industry by addressing critical industry issues in courtrooms across the nation.

NAA affiliates and member companies can make use of our Amicus (friend-of-the-court) Brief Program where NAA’s expert attorneys submit legal briefs that supplement and strengthen the arguments your legal counsel makes to the court.

By ensuring the industry’s collective voice is heard, amicus briefs positively influence federal and state appellate court opinions on issues important to the apartment industry. Recently, NAA has filed amicus briefs on a number of legal issues that confront our members daily including land use, fair housing, sub-metering, rent control and illegal immigration amongst others.

Because negative legal precedent can spread from court to court, across state lines, and around the nation, amicus briefs are valuable both in individual cases as well as to the entire industry. Therefore, NAA strongly encourages member companies and state and local affiliates to request appellate assistance. Amicus assistance may be requested for ongoing cases by using our legal action process.

For information on NAA’s legal program, please visit https://www.naahq.org/member-services/benefits/legalservices/legal-assistance-program or contact Scot Haislip at shaislip@naahq.org or Lauren Shelton at lshelton@naahq.org.

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