January 2018 Key Magazine

JANUARY/FEBRUARY/MARCH 2018

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

March March 21, 21, 2018 2018 Ace Orlando Ace Cafe Cafe Orlando

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ES Z I R

March 21, 2018 Ace Cafe Orlando

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Join us at us oneatof Orlando’s hottest new venues for anfor evening Join one of Orlando’s hottest new venues that’s ALL about showing appreciation our hardworking an evening that’s ALL about showingfor appreciation for maintenance professionals! our hardworking maintenance professionals! in us at one of Orlando’s hottest new venues for an evening hat’s ALL about showing appreciation for our hardworking Register online: www.AAGO.org maintenance professionals!

Welcome to a New Standard of Living. Valet Waste is now Valet Living. But we’re also a lot more. We pioneered and perfected the doorstep collection amenity. But we’re also setting the standard in turn services, maintenance support and pet solutions. If you’re looking to impress your residents and enhance your property’s value, join the nation’s leading provider in setting a new standard for residential living: Valet Living.

Valet Living Doorstep

Valet Living Turns

Valet Living Maintenance

Valet Living Pet

Valet Living Doorstep is the standard-setting doorstep collection amenity that adds value and convenience to every multifamily property. We get the job done better than anyone in the business, allowing property owners to contribute to their bottom lines while adding an invaluable, time-saving amenity for residents and on-site staff. Plus, we are the only partner to guarantee both a property manager orientation and an on-site event that educates your residents about how to make the most of the amenity – so your teams don’t have to.

With Valet Living Turns, you can rest assured your apartment homes will be pristinely restored and ready for incoming residents - without the stress of coordinating everything on your own. Drawing from our expansive network of premium contractors, our turn service is always quick and consistent, offering dependable support in every season. And with our team handling every aspect of the job, yours can stay focused on the pressing demands of property management so your time and resources are spent where they have the greatest impact: improving resident satisfaction and retention.

Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep. We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.

Valet Living Pet is the partner for setting the standard in community-building. Our quality products and amenities are tailored to resident needs and those of their loved ones, ultimately contributing to higher resident satisfaction rates and cleaner common areas.

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Contact us today to see how living up to our high standards will benefit both your community and your bottom line.

www.ValetLiving.com | 877-574-2587

CONTENTS January/february/march 2018 Volume 44, No. 1

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Please join us on January 17th for the

2018 Installation Dinner! RSVP today at www.aago.org. See Page 34 for more details.

Published By Direct One Print and Mail 7213 Sandscove Court, Suite 1 Winter Park, FL 32792 (407) 679-2000 FAX (407) 673-4501 www.directoneinc.com and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288

The KEY is published monthly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141

6 AAGO New Members 7 AAGO Premier Partners 10 AAGO Education Calendar/Schedule 12 APASS New Years Resolutions 13 Congratulations 14 AAGO Class Descriptions 17 Student Spotlight 18 Earn Your CAPS! 19 Professional Designations 20 Future leaders Program 21 LEAP Leadership Development Program 22 Maintenance Appreciation Night! 23 AAGO Events Calendar/Schedule 24 And So It Was...AAGO Thanks for Giving Luncheon 26 And So It Was...Golden Key Awards 30 2017 Golden Key Award WINNERS! 38 Installation Dinner 39 AAGO Event Sponsorships 41 Legislative Days - Save-the-Date! 42 AAGO Advocacy At Work 44 When Is A Tenant Not A Tenant and Can’t Be Evicted? 46 Negligent Security Claims and the Elements of Foreseeability: Know Your Neighborhood 48 And So It Was...Golf Tournament 49 AAGO Foundation Corner 50 Multifamily Communities Recognize the Value of Smoke-Free Policies 51 Connect With NAA 52 Market Beat 53 Content That Converts: the Key to Generating Leads for Your Property 54 Supplier Partner Directory

www.aago.org

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Cover copyright © 2018 AAGO and its licensors. All rights reserved.

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(407) 960-2910

JANUARY/FEBRUARY/MARCH 2018

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AAGO Officers and Directors 2017 OFFICERS

PRESIDENT Ricardo Alicea,

TREASURER

VICE-PRESIDENT

CPM, CAPS, CAM, NAAEI Faculty The Bainbridge Companies

Rachelle Hundley

Lee Rogers

ARM, HCCP, CPO Royal American Management

CAM

JMG Realty, Inc.

ASSOCIATE VICE PRESIDENT

SECRETARY

Jennifer Livingston

Diana Gaus The Liberty Group

Bell Partners, Inc.

IMMEDIATE PAST PRESIDENT

Kimberley HackettMaggard, CAPS

Directors

Steve Hall H & F Construction Services, LLC

Heather Powell CAM, CAPS PRG Real Estate

Jolie Holloman CAM Pinnacle

Christin Tenpenny CAPS Contravest Management Company

Lynn McDaniel CAM, CAPS MAA

Natalie Cavaliere CAPS Cambridge Management Services

Erika Johnson CAM, CAPS Regional Director, PRG

Sherrie Ngo Milestone Management

Joe Gonzales Robbins Property Associate, LLC

Amanda Weber Real Floors

Alex Mauro Ross CAS

Pete Mann National Credit Services

Julia Comings CAPS BH Management

TJ Jenkins CAPS Finley Management

Meredith Torres Greystar Multi-Family Services

Association Staff

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

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Desiree Starr, CAPS, NAAEI Faculty Senior Vice President

The Key www.aago.org

Cynthia Cruz Events Manager

Monica Ramsey, CAM, ARM Director of Management and Strategic Growth

Lydia Torres Education Manager

Dominica Hurst Office Manager/Bookkeeper

Multi-Family Specialists EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

Registered With: Compliance Depot Net Vendor

RMIS Notivus

Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection

Free Estimates Volume Pricing

800-929-5035 We AlWAys AnsWer Our PhOnes

www.SwitchElectric.net JANUARY/FEBRUARY/MARCH 2018

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Welcome To All Our New Members New Community & Management Company Members Adara at EastMar Commons 15050 Ember Springs Circle Orlando, FL 32821 411 Units

Epic Apartments 1420 New Bellevue Avenue Daytona Beach, FL 32114 128 Units

Solstice 7510 Lake Street Orlando, FL 32821 309 Units

Alta at Eastmar Commons 10038 Vista Laguna Drive Orlando, FL 32825 312 Units

Pointe at Merritt 556 Merritt Moring Way Altamonte Springs, FL 32701 102 Units

Sonoma Hills apartments 14619 Casita Ridge Winter Garden, FL 34787 340 Units

Broadstone Winter Park 1060 Lewis Drive Winter Park, FL 32789 312 Units

Post Lakeside 7826 Crosswater Trail Windermere, FL 34786 300 Units

The Gate Apartments 1550 Calder Boulevard Championsgate, FL 33896 308 Units

Eagle Landing 1479 Shady Place Daytona Beach, FL 32114 240 Units

Post Parkide Apartments 425 Central Boulevard Orlando, FL 32801 248 Units

New CAssociate Members 100units.com 617 East Colonial Drive Ste B Orlando, Fl 32803 Realestate Brokage / Multifamily / Appraisal / Developer

Henri 15230 N 75th Street #1030 Scotsdale, AZ 85260 Computer Software / Harware / Residential Products / Services

Seminole Office Solutions 762 Big Tree Drive Longwood, Fl 32750 Computer Software / Hardware / Copier Sales, Service & Repair

Affiliated Advantage 6903 Partridge Lane Orlando, FL 32807 Roofing Contractors / Consultants Construction

i4 valet waste and recycling 5567 Pendleton Drive Orlando, FL 32839 Waste Removal Waste Removal / Consulting Waste / Recycling Waste Recycling / Specialty / Consulting

Sinnott Blacktop LLC 201 International Drive Cape Canaveral, FL 32920 Asphalt Paving / Repairs Curb Repairs

American Softwash 3708 West International Speedway Blvd Daytona Beach FL 32124 Cleaning Services / Presure Washing /Ext. Building Cleaning / Roof& Exterior Cleaning Century Link MDU 555 Lake Border Drive Apopka, FL 32703 Telecommunications & Entertainment Services

Kay Green Designs 859 Outer Road Orlando, FL 32814 Interior Design Liberty Seal Coat Ltd 1115 Enterprise Ct Ste G Holly Hill, FL 32117 Asphalt Paving/Repairs Curb Repairs/Painting Maintenace Repairs Painting Parking Lot Maintenace

York Factory Direct - Johnson Controls 2962 Sonoma Way Rockledge, FL 32955 Air Conditioning Air Conditioning Filter / Filter Material / Air Quality / Indoor Heating & Air Conditioning Supplies / Parts

AAGO’S MISSION STATEMENT To serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.

Thank you to our 2018 Premier Partners!

Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.” Regional Manager – Orlando

AAGO education

2018 education calendar / schedule

Date

January

10-12. . . . . . Wednesday - Friday. . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Advanced Instructor Training 16. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leasing 101 18. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Fair Housing and Beyond

February

2. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . Introduction to the Apartment Industry 9. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Supervisory Skills 16. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Landlord/Tenant Law-Mock Trial 22-27. . . . . . Thursday-Monday . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAPS Express

march

9. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 11:00 am . . . . . . AAGO Member Orientation 9. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . EPA in English 14. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 4:00 pm . . . . . . Appliance Repair-Classroom and Hands on Training 15 & 16. . . . . Tuesday & Wednesday . . . . . . . 8:00 am - 5:00 pm. . . . . . .Certified Pool Operator in English 16. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 am. . . . . . The Nuts and Bolts of Customer Service 28. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . CAMT-Interior & Exterior Maintenance 29. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 am. . . . . . Renewal strategy workshop

april

11 . . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . HVAC Industry Changes 13 & 14. . . . . Friday & Saturday. . . . . . . . . . . . 8:00 am - 5:00 pm. . . . . . .Certified Pool Operator in Spanish (CPO) 18. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . CAMT-Electrical 20 . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program Orientation 27. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Coaching for Peak Peformance

may

11 . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Advanced Leasing Techniques 16. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . CAMT-HVAC 25. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program-Session 2 30. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . 2018 Marketing Trends 30. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 1:00 pm - 4:00 pm. . . . . . . Online Reputation Management 30. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . CAMT-HVAC Day 2

june

7. . . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Excel 8. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . “Are you the One?” Marketing Solutions 13. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . CAMT-Plumbing 15. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .EPA in English in Volusia County 19-20. . . . . . Tuesday & Wednesday . . . . . . . 8:00 am - 5:00 pm. . . . . . .CPO

july

13. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am- 11:00 am. . . . . . . Introduction to the Apartment Industry 17. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Maintenance for Managers 18. . . . . . . . . Wednesday . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . CAMT-Appliance Repair 20 . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am- 5:00 am. . . . . . . Leadership Development Program 26. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Industry Experience & Financial Management

august

3. . . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 11:00 pm. . . . . . AAGO Member Orientation 9. . . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM-Marketing 10. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program 16. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Future Leaders Training: “Lead, Follow, or Get out of the Way! Session 1 17. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 12:00 pm. . . . . . Eat the Frog Time Management 17. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 1:00 pm - 5:00 pm. . . . . . . Future Leaders Training: “Lead, Follow, or Get out of the Way! Session 2 21. . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . EPA in English 24. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Active Shooter 30. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Property Maintenance

september

18. . . . . . . . . Tuesday . . . . . . . . . . . . . . . . . . . . 9:00 am - 4:00 pm . . . . . . Fair Housing Seminar 20 . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Human Resources 21. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program 27. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Future Leaders Day 3 28. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Future Leaders Day 4

october

12. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leasing 101 19. . . . . . . . . Friday. . . . . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .Leadership Development Program 25. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM: Risk Management & Legal

november

7 & 8. . . . . . Wednesday & Thursday . . . . . . 8:30 am - 5:00 pm. . . . . . . Certified Pool Operator in English 13 & 14. . . . . Tuesday & Wednesday . . . . . . . 9:00 am - 5:00 pm. . . . . . .Risk Management/Bloodborn Pathogens, etc 15. . . . . . . . . Thursday. . . . . . . . . . . . . . . . . . . . 9:00 am - 5:00 pm. . . . . . .CAM:Resident Experience & Review

december

11 . . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . EPA 11 . . . . . . . . . Tuesday. . . . . . . . . . . . . . . . . . . . . 8:30 am - 5:00 pm. . . . . . . EPA

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Day

The Key www.aago.org

Time

Class/Event Name

AAGO education

JANUARY/FEBRUARY/MARCH 2018

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AAGO education

Why APASS? “Participating in APASS is a no-brainer!” “Throughout the years, having APASS as a resource has facilitated the enrichment of my team and myself in regards to knowledge of this industry. I truly believe it is so important to continually seek educational opportunities in our ever-evolving industry. Classes that are part of the APASS program, such as Leasing 101, Fair Housing, Supervisor Skills and Closing Techniques, have been extremely helpful. Although education is priceless, a group of 11 team members can accumulate a pretty hefty bill! That’s why my team has taken advantage of paying one low monthly rate with the APASS program, which has been a positive game changer for my team.”

Lucy Montalvo

Cambridge Management 12

The Key www.aago.org

AAGO education

Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Maintenance Technician

Congratulations 2017

Certified Apartment Maintenance Technician

Danielle Porche , CAPS Marcus Krouser, CAMT Maria Garay, CAPS German RosarioAntonio Ferguson, CAPS Alancastro, CAMT Jennifer Eierhart, CAPS Juan Gonzalez, CAMT If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Lydia Rodriguez at lydia@aago.org.

Graduates

Carina Miles Wendy Broome Erika Johnson Carey Miller Julie Smith

Lia McConnell Anna Kostenko Heather Powell Josh Brice

Interested in attending Leap 2018? Contact Lydia Torres at Lydia@aago.org

No matter the season... @MSupplyHQ

Call 866-630-6747 EspaĂąol 888-281-0255 Fax 866-631-6747 supplyHQ.com proud mEmbEr oF

we are always ready to serve you! JANUARY/FEBRUARY/MARCH 2018

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AAGO education

2018 Class Descriptions SALES/LEASING/MARKETING TRACKS

The Sales/Leasing and Marketing tracks are designed to give you the skills you need to communicate the benefits of your product and service and to respond to a potential customer’s buying signals. Virtually everything within the world can be marketed and these skills are useful in both apartment marketing and marketing by the supplier to the apartment communities. INTRODUCTION TO THE APARTMENT INDUSTRY Have you always wanted to learn more about the Apartment Industry? You can start by attending this FREE class. You will learn: • Basics about the Apartment Industry • Vital key terms • Various jobs within the industry • How to find a job within our industry • What do you need in order to be hired? • Training and educational opportunities • Networking opportunities / committees /dinner meetings / LIVE events, etc. Time: 9:00-12:00 Cost: FREE Thanks to the generosity of AAGO Foundation, Inc CEC: 3 Audience: Anyone interested in learning more about the Apartment Industry LEASING 101 Are you new to the industry? Do you have a staff member needing a refresher? Course topics include: • Introduction to the Apartment Industry • Vital key terms • Learning to identify your competition • Fundamentals of Fair Housing • Using your telephone as a tool • Greetings, Demonstrations and Closings • Effective Follow-up Time: 9:00-5:00 Cost: $89 Member $99 Non Member FREE for APASS! CEC: 6 Audience: Leasing, Management, Corporate Personnel, Suppliers 14

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MAINTENANCE TRACK

An apartment maintenance technician is responsible for tasks such as asset preservation, turning apartments and completing service requests, among others. The Maintenance Track is designed to enhance the skills that you need to complete the job of maintenance technician. APPLIANCE REPAIR SERIES Appliance Repair Seminar provides students with the skills and experience to service major appliances. There is both classroom and hands-on instruction. Students are expected to bring their own tools in order to work on appliances in the maintenance training center during the course. Student will learn tips and ideas to work more efficiently. Modules include: • Washer & Dryer • Refrigerator • Stove • Dishwasher Time: 9: 00 am -3:00 pm Cost: $79 Member $109 Non Member CEC: 5 Audience: Maintenance, Suppliers

FREE for APASS!

CERTIFICATION PROGRAMS

The Apartment Association of Greater Orlando is proud to offer several nationally recognized certification programs to its members. These programs are taught by certified instructors and testing is done on site. CERTIFIED POOL OPERATOR, CPO Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification. This is a 2-day course which includes the certification exam. Time: 8:00 am- 5:00 pm each day Cost: $299 Member $399 Non Member CEC: 12 Audience: Maintenance, Suppliers

$279 for APASS

AAGO education EPA REFRIGERANT HANDLING CERTIFICATION The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course. Through the ESCO Institute, AAGO is able to offer this Universal Certification. Time: 8:30 am- 5:00 pm each day Cost: $149 Member $199 Non Member CEC: 6 Audience: Maintenance, Suppliers

$134 APASS

NATIONAL APARTMENT ASSOCIATION DESIGNATION PROGRAMS The multi-family housing industry is growing. Competition is fierce and multi-family housing professionals face more challenges than ever before. You can’t afford to overlook the benefits of an industry designation. Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professionals. Each course and program has been carefully crafted and tailored to meet the ever-changing needs of today’s multi-family housing professional.

Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. CAM training helps you manage your apartment community and your team more effectively. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation to apartment industry professionals who want to advance their career in apartment management. CAM training covers: • Management of Residential Issues • Legal Responsibilities • Human Resource Management • Fair Housing • Marketing • Property Maintenance for Managers • Risk Management • Financial Management • Research Time: 9:00 am- 5:00 pm for each module Cost: $975 Member $1499 Non Member 10% off for APASS CEC: 6 Prequisite: you must have worked in the apartment industry for at least 12 months; successfully completed the nine courses listed below (which total 55 ½ hours)and meet all examination requirements within 12 months of declaring your candidacy for CAM.

Enhance your professional growth in the apartment industry by earning your Certificate for Apartment Maintenance Technicians (CAMT) a program that can take your career to the next level. CAMT training helps you to preserve the value of your apartment community and increase resident retention. CAMT is the only Apartment Maintenance program to be nationally accredited by the American National Standards Institute (ANSI). Non-Technical Online Courses: • Inside the Apartment Business • People, Projects and Profits Technical Courses: • Interior and Exterior Maintenance and Repair • Electrical Maintenance and Repair • Plumbing Maintenance and Repair • HVAC Maintenance and Repair • Appliance Maintenance and Repair Time: 9:00 am- 5:00 pm for each module Cost: $899 Member $999 Non Member 10% off for APASS CEC: 6 Prequisite: you must have one year of apartment or rental housing maintenance experience before being eligible to receive the certificate; successfully completed the seven courses and online content listed below (which total 90 ½ hours); and meet all examination requirements within 24 months of declaring your candidacy for CAMT.

Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation for Multi-site supervisors and experienced apartment managers with a CAM, ARM or RAM designation. CAPS training covers: • Legal Responsibilities and Risk Management • Financial Management • Property Performance Management • Property Evaluation and Due Diligence • Effective Leadership Time: 9:00 am- 5:00 pm for each module Cost: $1499 Member $1999 Non Member CEC: 6 per day

10% off for APASS

JANUARY/FEBRUARY/MARCH 2018

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AAGO education Prequisite: you must have worked as a multi-site supervisor for 24 months or be a CAM, ARM or RAM designate in good standing with 24 months of management experience; successfully complete the five courses listed below (which total 40 hours); and, meet all examination requirements, within 24 months of declaring your candidacy for CAPS.

Suppliers are important liaisons to the multifamily housing industry. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry. The Certified Apartment Supplier (CAS) course includes: Required Coursework: • Management of Residential Issues • Risk Management • Financial Management • Fair Housing Time: 9:00 am- 5:00 pm for each module Cost: $549 Member $649 Non Member 10% off for A-APASS CEC: 6 CAS Prerequisites: You must have: completed the Supplier Success course; worked in the apartment industry for at least 12 months in a supplier role; successfully complete the four required courses (which total 26 hours); and meet all examination requirements within 24 months of declaring candidacy for CAS.

ESSENTIAL LEARNING TRACKS: FAIR HOUSING AND BEYOND This course was created by the National Apartment Association and it sets new standards in training. The facilitator uses DVDdelivered scenarios to demonstrate how real-life situations require critical thinking and prudent decision making. Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes. Delivers relevant knowledge of fair housing essentials – practical explanations of how federal, state, and local protected classes and barred discriminatory acts impact property operations. Time: 9: 00 am -4:00 pm Cost: $89 APASS $99 Member $109 Non Member CEC: 6 Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers

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LEADERSHIP DEVELOPMENT The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist. Modules include: • Program Orientation and Hogan Assessment Review • The 5 C’s of Leadership; Leadership Engagement • Leadership Applications: Ethics, Counseling and Performance Appraisals • Listening Leadership • Leadership “Speak” • “Going from Led to Lead” Time: 9: 00 am -5:00 pm Cost: $899 APASS $999 Member CEC: 6 per day Audience: Maintenance Supervisors, Community Managers, Suppliers Landlord/Tenant Law Keeping abreast of the legal requirements and changes is essential for successful and legal property management. It is recommended that each staff member who deals with leases, evictions and legal notices attends at least one Landlord Tenant Law Seminar each year. Time: 9: 00 am -1:00 pm Cost: $89 Member $109 Non Member FREE for APASS! CEC: 3 Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers SUPERVISORY SKILLS How do you handle employee issues? Do you know the best techniques to interview your next superstar? What are ways to motivate and reward your team? Learn the skills necessary to become a more effective supervisor. In this seminar, you will learn: What are the best interview styles to hire right How to coach for optimum performance How to provide timely and appropriate feedback How to be an effective communicator How to lead by example What are the best ways to celebrate success Time: 9:00 am- 5:00 pm Cost: $89 Member $109 Non Member FREE for APASS! CEC: 3 Audience: Management, Corporate Personnel, Suppliers

AAGO education AAGO Instructor Spotlight

Vann Flippen

Chadwell Supply

By: Amanda Gill AAGO’s world class educational opportunities are made possible by countless volunteer instructors who share their valuable time and talents with students. This month, we sat down with veteran instructor, Vann Flippen from Chadwell Supply, to talk about his experience teaching at AAGO. Amanda: How long have you been teaching for AAGO? Vann: I have been involved with education with AAGO since 1990. Amanda: Wow! As a longtime volunteer instructor, what do you enjoy most about teaching classes at AAGO? Vann: Watching the light bulbs go off when the students finally understand a concept and help them save their most valuable asset- their time. Amanda: Time is certainly a valuable asset in the multifamily industry. What is your favorite memory as an instructor? Vann: Being involved with the NAA Train the Trainer program. It was a great Joy to learn from some of the very best in the business, that share the same passion for our students as well as our industry. To name a few were Doug

Chasick, Wesley Aleshire, and Desiree Reiner Starr and to spend a few days with this type of talent was really one of my truly great days. Amanda: Why do you think it is important to continue learning as an industry professional through the classes provided by AAGO? Vann: The number one most important learning you can do in our industry is to be involved whether on a committee or teaching a class. If you really want to learn, teach a class. I did not start learning until I started teaching and becoming a true support person. Paying membership dues and going to a dinner meeting once or twice a year is not getting involved. You will get out of education by what you put into it, as a student or an instructor. It’s that simple. You get out what you put in when it comes to your AAGO membership and you’re your professional development. We hope you will consider taking a class at AAGO or serving as a volunteer instructor in the near future. If you’re interested in learning more about AAGO’s education programs and volunteer opportunities, please contact Desiree@AAGO.org.

Contact Lydia@AAGO.org to learn how you can maximize your potential by taking classes at AAGO! JANUARY/FEBRUARY/MARCH 2018

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AAGO education Earn Earn your your CAPS! CAPS! Complete Earn the CAPS designation in just 4 days! your CAPS! Complete the CAPS designation in just 4 days! Thursday, February 22, 2018 through Sunday, February 25, 2018 Thursday, February 22, 2018 through Sunday, February 25, 2018

Complete the CAPS in Alex just 4 days! CAPS, CPM. CAPS Express will bedesignation instructed by Jackiw CAPS Express will bethrough instructed by Alex Jackiw25, CAPS, CPM. Thursday, February 22, 2018 Sunday, February Alex Jackiw is the President of Milhaus Management. She was2018 the 2013

Alex Jackiw is the President of Milhaus Management. She was the 2013 Chairman of the Board for NAA. She is an Assistant Professor at Ball State Chairman of the Board She is an Professor atCPM. Ball State CAPS Express willfor beNAA. instructed by Assistant Alex Jackiw CAPS, University in the Residential Property Management program. Alex is also a University in the Management program. is also a Alex Jackiw is Residential the PresidentProperty of Milhaus Management. She was Alex the 2013 licensed real estate broker and holds the Certified Property Manager (CPM®) and Chairman of thebroker Board and for NAA. She is Certified an Assistant Professor at Ball (CPM®) State licensed real estate holds the Property Manager and CAPS®indesignations. She has aManagement Master’s Degree in Education. University the Residential She Property program. Alex is also a CAPS® designations. has a Master’s Degree in Education. licensed real estate broker and holds the Certified Property Manager (CPM®) and CAPS® designations. a Master’s Degree in Education. Tuition She forhasmembers is only $1,499!

Tuition for members is only $1,499! APASS Subscribers pay only $1,349! APASS only $1,349! TuitionSubscribers for memberspay is only $1,499! APASS Subscribers pay only $1,349!

The Certified Apartment Portfolio Supervisor (CAPS) designation was developed for The Certified Apartment Portfolio Supervisor (CAPS) designation was developed for Regional/District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Regional/District Directors, Mid-Upper Level was Management, Marketing The Certified Managers, Apartment Maintenance Supervisor designation developed for Directors, and those aspiring Portfolio to move to that level.(CAPS) Industry experience requirement is either Directors, and thoseManagers, aspiring to move to that level. Mid-Upper Industry experience requirement is either Regional/District Maintenance Directors, Level Management, Marketing CAM®, ARM®, RAM® with 2 years of apartment management experience OR a Property Directors, and thosewith aspiring to move to that level. Industry experience requirement is either CAM®, ARM®, RAM® 2 years of apartment management experience OR a Property Supervisor 2 years of multi-site experience. CAM®, with ARM®, with 2 years of apartment management experience OR a Property Supervisor with 2 RAM® years of multi-site experience. Supervisor with 2 years of multi-site experience.

CAPS Training Includes: CAPS Training Includes: CAPS Training Includes:  Legal Responsibilities and Risk Management  Legal Responsibilities and Risk Management  Legal Responsibilities and Risk Management  Financial Management  Financial Management  Financial Management  Property Performance Management  Property Performance Management  Property Performance Management  Property Evaluation and Due Diligence  Property Evaluation Due  Property Evaluationand and DueDiligence Diligence  Effective Leadership  Effective Leadership  Effective Leadership

Sponsored Sponsored by: by: Sponsored by:

CAPS Express will be held at the Apartment Association of Greater Orlando’s Training center.

CAPS Express willTo beregister held ator the Association Greater Orlando’s Training center. forApartment more information pleaseof visit www.aago.org CAPS Express will be held at the Apartment Association of Greater Orlando’s Training center. To register or for moreAAGO information please visit www.aago.org Headquarters To register or for more information please visit www.aago.org AAGO Headquarters 340 N. Maitland Ave AAGO Headquarters Maitland, Florida 32751 340 N. Maitland Ave

340 N. Maitland Ave Maitland, Florida 32751 Maitland, Florida 32751

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AAGO education

Professional Designations 2018 Course Schedule

Complete the CAPS designation in just 4 days! Thursday, February 22, 2018 through Sunday, February 25, 2018 The Certified Apartment Portfolio Supervisor (CAPS) designation was developed for Regional/ District Managers, Maintenance Directors, Mid-Upper Level Management, Marketing Directors, and those aspiring to move to that level.

CAM 2018      

July 26– Industry Changes & Financial Management August 9– Marketing August 30– Property Maintenance September 13– Human Resources October 25– Risk Management & Legal November 15– Resident Experience & Review

Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!

CAMT 2018      

March 28– Interior & Exterior April 11– Electrical May 23– HVAC Day 1 May 30– HVAC Day 2 June 13– Plumbing July 18– Appliance Repair

The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.

     

July 26– Industry Changes & Financial Management August 9– Marketing August 30– Property Maintenance September 13– Human Resources October 25– Risk Management & Legal November 15– Resident Experience & Review

The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.

*Dates are subject to change* To register or for more information, please visit www.aago.org JANUARY/FEBRUARY/MARCH 2018

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AAGO education

FUTURE LEADER PROGRAM FUTURE LEADER PROGRAM

Lead, Follow, or Get out of the Way! Lead, Follow, or Get out of the Way!

Do you want to learn the skills to become a Manager or Maintenance Do you wantAre to learn the skills to a Manager or Maintenance Supervisor? you motivated to become accelerate your career development? Supervisor? Are you motivated to accelerate your career development?

Too often, individuals are looked over for leadership roles due to lack of training and skill development. No longer! is introducing our brand roles new Future for Assistant Too often, individuals are AAGO looked over for leadership due toLeader lack Program of training and skill Managers and No Assistant Technicians. Attendees willLeader learn Program essentialforskills and development. longer! Maintenance AAGO is introducing our brand new Future Assistant techniques and to gain the knowledge and understanding become tomorrow’s Managers Assistant Maintenance Technicians.to Attendees will learnleaders. essential skills and techniques to gain the knowledge and understanding to become tomorrow’s leaders. August 16th-Leadership Skills/Traits with Workshop. Meet your Mentor! 17th-Eat the Frog; Hiring; Development Plans; Meet Decision August 16th-Leadership Skills/Traits with Workshop. yourMaking Mentor! September 27th-Financial Management and Bootcamp August 17th-Eat the Frog; Hiring; Development Plans; Decision Making September 28th-Brainstorming Workshop; from Peer to Boss; Mentorship Updates 27th-Financial Management andGoing Bootcamp September 28th-Brainstorming Workshop; Going from Peer to Boss; Mentorship Updates All sessions will be at the AAGO Office from 9:00 am until 5:00 pm APASS Subscribers/$175 Members All sessions$150 will be at the AAGO Office fromfor 9:00 am until 5:00 pm $150 APASS Subscribers/$175 for Members

To register or for more information please visit www.aago.org. To register or for more information please visit www.aago.org.

Note:There will be no cancellations accepted after July 6, 2018. Any cancellations received Note: willwill be be no charged cancellations accepted July 6, 2018. Any cancellations received after There this time the full amountafter of the program. No Shows will be charged after this time will be the class, full amount of APASS the program. No Shows will be charged forcharged the entire including Subscribers for the entire class, including APASS Subscribers The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751 The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751 20

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Are you ready to L.E.A.P? Apply now for our Brand New Leadership Development Program Are you interested in improving your leadership skills? Would you like to help change your organization from good to great? The Leadership Development program offers blended learning from group activities to instruction in conventional classroom settings. AAGO’s Leadership Development Program will help teach you the essential skills and techniques you need in order to look at challenges from a different perspective. The program will focus on assessing each attendee’s leadership competencies and the gaps that exist. April 20th-Program Orientation and Hogan Assessment Review May 25th-The 5 C’s of Leadership; Leadership Engagement July 20th-Leadership Applications: Ethics, Counseling and Performance Appraisals August 10th-Listening Leadership September 18th-Leadership “Speak” October 19th-”Going from Led to Lead”

In order to apply for the program, candidates must have one of the following: Either a CAM, CAS, CAMT, ARM or CAPS designation OR Have 24 months experience supervising a team of 3 or more All sessions will be at the AAGO Office from 9:00 am until 5:00 pm $999 Members/$899 for APASS

To register or for more information please visit www.aago.org. Note There will be no cancellations accepted after March 10, 2018. Any cancellations received after this time will be charged the full amount of the program. No Shows will be charged for the entire class, including APASS Subscribers The Apartment Association of Greater Orlando 340 N. Maitland Ave., Maitland, FL 32751

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ACE Cafe

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101 W. Livingston Street, Orlando, FL 32801 We will be taking over the entire 2nd floor of one of E Orlando’s hottest new venues, ACE Cafe! BE C

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Join us for a FUN evening that’s ALL about showing the love to our hardworking maintenance pro’s! Put down the emergency pager and come hang with your friends.

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$35 - Maintenance Professionals (Members) $59 - AAGO Members $99 - Non Members RSVP @ www.AAGO.org Vroom Room Sponsor:

Bar Sponsors: Real Floors ~ CAM Services ~ Driveway Maintenance

The Key www.aago.org

Event Sponsors: Redi Carpet ~ Rezcor ~ Sherwin Williams ~ Absolutely Amazing Refinishing

AAGO events

2018 events calendar / schedule

Date

Class/Event Name

January

17. . . . . . . . . January Dinner Meeting

19. . . . . . . . . Committee Leadership Roundtable

30-31. . . . . . FAA Legislative Days

February

20 . . . . . . . . Manager Roundtable and Lunch

20 . . . . . . . . Networking Night

March

7. . . . . . . . . . Associate’s Roundtable

13. . . . . . . . . Maintenance Roundtable and Breakfast

21. . . . . . . . . Maintenance Appreciation Event

April

24. . . . . . . . . Trade Show

May

16. . . . . . . . . May Dinner Meeting

22. . . . . . . . . Multi-Site Manager Roundtable and Lunch

June

6. . . . . . . . . . Associate’s Roundtable

13-15. . . . . . . NAA Education Conference-San Diego

26. . . . . . . . . NAAPAC Fundraiser

July

17. . . . . . . . . Networking Night

26. . . . . . . . . Rock N Bowl

August

22. . . . . . . . . Business Exchange

September

13. . . . . . . . . Lease-A-Palooza

October

3-5. . . . . . . . FAA Conference and Trade Show

16. . . . . . . . . Networking Event

26. . . . . . . . . Golf Tournament

November

9. . . . . . . . . . “Thanks for Giving” Luncheon

December

1. . . . . . . . . . Golden Key Awards

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And So It Was...

Thanks for Giving Luncheon

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And So It Was...

Golden Key Awards

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to the Account Executive of the Year (Supplier). . . . . . . . . . . . . . Assistant Manager of the Year. . . . . . . . . . . . . . . . . . . . . . . Assistant Manager of the Year. . . . . . . . . . . . . . . . . . . . . . . Assistant Manager of the Year. . . . . . . . . . . . . . . . . . . . . . . Corporate Support Person of the Year . . . . . . . . . . . . . . . . . Housekeeper of the Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . Housekeeper of the Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jason D. Keene Award . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jason D. Keene Award . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leasing Consultant of the Year. . . . . . . . . . . . . . . . . . . . . . . Leasing Consultant of the Year. . . . . . . . . . . . . . . . . . . . . . . Leasing Manager of the Year . . . . . . . . . . . . . . . . . . . . . . . . Leasing Manager of the Year . . . . . . . . . . . . . . . . . . . . . . . . Leasing Manager of the Year . . . . . . . . . . . . . . . . . . . . . . . . Maintenance Supervisor of the Year. . . . . . . . . . . . . . . . . . . Maintenance Supervisor of the Year. . . . . . . . . . . . . . . . . . . Maintenance Supervisor of the Year. . . . . . . . . . . . . . . . . . . Management Company Executive of the Year. . . . . . . . . . . Porter/Groundskeeper of the Year. . . . . . . . . . . . . . . . . . . . Porter/Groundskeeper of the Year. . . . . . . . . . . . . . . . . . . . Property Manager of the Year . . . . . . . . . . . . . . . . . . . . . . . Property Manager of the Year . . . . . . . . . . . . . . . . . . . . . . . Property Manager of the Year . . . . . . . . . . . . . . . . . . . . . . . Regional Supervisor/District Manager of the Year. . . . . . . Rookie of the Year (Management Company) . . . . . . . . . . . Rookie of the Year (Supplier). . . . . . . . . . . . . . . . . . . . . . . . Service Technician of the Year . . . . . . . . . . . . . . . . . . . . . . . Service Technician of the Year . . . . . . . . . . . . . . . . . . . . . . . Service Technician of the Year . . . . . . . . . . . . . . . . . . . . . . . 30

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Carina Miles. . . . . . . . . . . . . . . . . . . . . 407apartments.com Tracy Khoshnou. . . . . . . . . . . . . . . . . . Los Altos & Altamire Place Carol Estes. . . . . . . . . . . . . . . . . . . . . . . Terraces at Lake Mary Cheryl Nasca. . . . . . . . . . . . . . . . . . . . . JMG Realty Tom Cooper. . . . . . . . . . . . . . . . . . . . . . Massey Services Ana Rivas. . . . . . . . . . . . . . . . . . . . . . . Aqua at Millenia Eugenia Berrios and Angela Soto. . . . . Parks at Hunters Creek Homar Santiago. . . . . . . . . . . . . . . . . . N/A Felix Velasquez . . . . . . . . . . . . . . . . . . . Greystar Addrienne Baez. . . . . . . . . . . . . . . . . . . Arium Windermere Jessica Robles. . . . . . . . . . . . . . . . . . . . . Hawthorne Groves William Yates . . . . . . . . . . . . . . . . . . . . Los Altos & Altamire Place Teresa Dragojevich. . . . . . . . . . . . . . . . Douglas Grand at Westside Keila Crespo. . . . . . . . . . . . . . . . . . . . . The Oaks at Southlake Commons Michael Mortimer. . . . . . . . . . . . . . . . .The Oaks at Southlake Commons Gregory Jean Charles . . . . . . . . . . . . . . Bishop Park Rafael Garcia . . . . . . . . . . . . . . . . . . . . Sanctuary at Eagle Creek Christin Tenpenny. . . . . . . . . . . . . . . . .ContraVest Jay Lewis. . . . . . . . . . . . . . . . . . . . . . . . Parks at Hunters Creek Orlando Batista. . . . . . . . . . . . . . . . . . . Retreat at Windermere Shawn Wilson. . . . . . . . . . . . . . . . . . . . Elan Audubon Park David Moore. . . . . . . . . . . . . . . . . . . . . Douglas Grand at Westside Melinda Ruiz . . . . . . . . . . . . . . . . . . . . Tierra Vista Meredith Torres. . . . . . . . . . . . . . . . . . . Greystar Ryan Grail. . . . . . . . . . . . . . . . . . . . . . . Grail Management Maurice Williams. . . . . . . . . . . . . . . . . BG Multifamily Staffing Victor Ruiz. . . . . . . . . . . . . . . . . . . . . . Park Central Jeffery Barrett. . . . . . . . . . . . . . . . . . . . Terraces at Lake Mary Derrius Wood. . . . . . . . . . . . . . . . . . . . The Oaks at Southlake Commons

Affordable Community of the Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . City View Affordable Community of the Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tierra Vista Best Curb Appeal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Colonial Village at Twin Lakes Best Curb Appeal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Marden Ridge Best Curb Appeal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Urbana Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Solis at Winter Park Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Courtney at Universal Boulevard Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Oaks at Southlake Commons Interior Design: Clubhouse, Model, and/or Leasing Office . . . . . . . . . . . . . . . . . Elan Audubon Park Interior Design: Clubhouse, Model, and/or Leasing Office . . . . . . . . . . . . . . . . . Skyhouse Orlando Interior Design: Clubhouse, Model, and/or Leasing Office . . . . . . . . . . . . . . . . . Dwell Maitland Lease-up of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Elan Audubon Park Lease-up of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Axis West Lease-up of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Oaks at Southlake Commons Luxury Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Evander Square at Celebration Luxury Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dwell Nona Place Luxury Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Urbana Renovated Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Advenir at Magnolia Renovated Community of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Richard Allen Gardens Service Team of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Park Central Service Team of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Colonial Grand at Heathrow Service Team of the Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Oaks at Southlake Commons Supplier Company of the Year . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sunbrite Outdoor Furniture

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AAGO events

Installation Dinner January 17, 2018 6:00 pm Hilton, Altamonte Springs Limited Seating Available!

Please join us for the installation of our 2018 Board of Directors and recognition of our 2018 Committee Leadership. This dinner meeting typically sells out and space is limited to the first 150 people that sign up! Don’t delay, register today. REGISTER NOW: 38

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AAGO events

Event Sponsorships Premier Partners • 110,000+ impressions • Your logo listed on our website, hyperlinked to your company member profile. Premier Partners Page is published in every publication we produce: Key Magazine, Trade Show Program, Resource Guide, Golden Key Awards Program and any other publications we may publish. • Your logo is is placed on our stand-up banners and is displayed at most AAGO events. Your logo is used in a power point presentation that is played throughout different events. Premier Partner Sponsorships Available — Limit 12. . . . $2,500 ea. Dinner Events A limelight table provides you an opportunity to network and display your marketing materials to the attendees at the dinner meeting. The dinner meetings average between 125-150 people. Approximately 60% are management individuals comprised of leasing consultants, assistant managers, managers and regional managers. Limelight Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $75 ea. Golden Key Awards With close to 300 nominations and over 1,000 people in attendance. This event is the apartment industry’s “Oscars” where we celebrate the excellence of those in the Central Florida market. Sponsorships Available. . . . . . . . . . . . . . . . . . . . . . . . . . $975 - $4,000 Gold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $975 • 2 tickets to event • Name on marketing material Platinum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $2850 • 10 tickets to event • Company logo on marketing material • Co-Present award of choice KEY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $4000 • 20 tickets to event • Large company logo on marketing material • Logo on screen throughout awards ceremony • 30 second commercial at event • Present award of choice Maintenance Appreciation This event features Maintenance supervisors and their support teams. Over 300 on-site professionals and their Regional Managers attend this event to celebrate our service teams Sponsorships available. . . . . . . . . . . . . . . . . . . . . . from $750-$3500 Owners Forum The Owner’s Forum is held in April and owners, developers, and multi-family executives meet to network and discuss current trends and challenges in the market. Only Supplier Sponors are

able to attend this invitation only event. Sponsorships Available Limit 2. . . . . . . . . . . . . . . . . . . . . . . . . . $1,750 Business Exchange The Business Exchange is like a reverse trade show or “speed dating for business”. The management companies are the exhibitors and the suppliers are the attendees. This event features in excess of 20 management companies. Sponsorships Available Limit 2. . . . . . . . . . . . . . . . . . . . . . . . . $1,000 Lease-A-Palooza Lease-A-Palooza is a one day event where nearly 300 Leasing Consultants, Managers, Regional Managers, Marketing Managers attend to learn new techniques, tips, and get charged up! Sponsorships Available. . . . . . . . . . . . . . . . . . . . . . . . . $1500 - $3,750 Break Sponsor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $1500 • Includes 2 tickets to event • Company name on all marketing material Event Sponsorship • Includes 2 tickets to event • Company name on all marketing material Photobooth Sponsorship. . . . . . . . . . . . . . . . . . . . . . . . . . $2500 • Includes 2 tickets to event • Company name on all marketing material and on photos Parking Sponsor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3000 • Includes 3 tickets to event • Company name on all marketing material and parking voucher • 30 Second Commercial at event • 2 minutes to speak at event Presenting Sponsor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $3750 • Includes 3 tickets to event • Company name on all marketing material and parking voucher • 30 Second Commercial at event • 2 minutes to speak at event Education For most of the education classes you can put out all of your brochures, signs and banners. You have the opportunity to mix and mingle with the students and you are introduced to the class and have 5 minutes to do a presentation on your products and services. CAPS Express is a 4 day class for Regional Managers from all over the state of Florida and your logo and contact information is included in their books. SOLD OUT All sponsorships include your name and logo printed on all AAGO marketing flyers for that event which is faxed out 3-4 times for each event as well as listed in our E-Newsletter and all email campaigns for the particular classes. Sponsorships Available. . . . . . . . . . . . . . . . . from $59+Food - $1,200 JANUARY/FEBRUARY/MARCH 2018

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AAGO advocacy

Mark Your Calendar for These Very Important Dates! Make plans to join your peers and friends from across the state as we team up for our annual journey to the state Capitol in Tallahassee. This visit is extremely important as it helps us establish a rapport with our elected officials and promote our industry’s legislative priorities.

2018

LEGISLATIVE CONFERENCE

SAVE THE DATE

JANUARY 30-31, 2018 Registration available October 1, 2017 at faahq.org JANUARY/FEBRUARY/MARCH 2018

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AAGO Advocacy at Work By: Amanda

Hoang

Public Affairs and Communications Consultant

FAA Legislative Days are just around the corner on January 30th and 31st! We hope you will join us in Tallahassee to meet with state lawmakers and be a voice for the multifamily industry.

The registration fee for this year’s event is $95 and it includes the legislative briefing and APAC reception. The conference will take place at the Hotel Duval. If you have not done so already, please contact (850) 224-6000 to make your room reservation today. You can register online for this year’s trip at: www.FAAHQ.org or email Rona@FAAHQ.org if you require a paper registration form.

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In preparation for our industry’s biggest advocacy opportunity of the year, we want to provide you with a brief update on the developments at the state level that impact your business. For more information regarding the Florida Apartment Association’s advocacy efforts, please contact Courtney Barnard, FAA government affairs director, at courtney@faahq.org.

Defending the Sadowski Affordable Housing Trust Fund Why is this issue important? u All Sadowski funds are reinvested into the community vial the State Apartment Incentive Loan (SAIL) or single-family housing initiatives. u SAIL funds are used to rehabilitate existing apartments or build new units to serve Florida’s most vulnerable.

AAGO advocacy u Sadowski funds are leveraged with private sector loans that provide $4-$6 for every dollar of state funding.

Promoting Renters Insurance Why is this issue important? u This session two bills were introduced to promote renters insurance and clarify coverage requirements (SB 678 and HB 467). u FAA supports this legislation because it will require all future leases to specify if renters insurance is required and include language that informs the resident that renters insurance is highly recommended to cover any personal

property damage. This simple policy change will help educate residents on the importance of renters insurance coverage at the time they sign their lease. u A property owner has insurance to cover the physical structure of an apartment community but that insurance policy does not cover the belongings of individual residents. Renters insurance is a necessity to help residents replace their belongings in the event of a disaster, fire, or other devastating event that results in property damage inside.

Protecting Valet Trash Services Why is this issue important? u Recently, valet trash containers have come under scrutiny by Fire Marshals across the state. In an effort to protect this amenity for the apartment communities, FAA is supporting the passage of legislation (SB 746 and HB 529).

Providing affordable and high quality landscape management and installation services to the entire Jacksonville area. We are recognized for our reliable, experienced and knowledgeable staff that is qualified to manage all your lawn care needs. Our customer service policy is unsurpassed. We make a promise to do whatever it takes to make certain our clients are satisfied with our work at all times! Please feel free to contact us for a free estimate:

(904) 716-0683 www.dmkoehnlandscaping.com

u If enacted, this legislation will amend the Florida Fire Prevention Code and clarify that trash and recycling collection containers are allowed in exit corridors apartment homes if certain safety conditions are met.

NATIONAL Similar to FAA Legislative Days, the National Apartment Association is gearing up for its Capitol Conference in Washington, DC on March 13th and 14th. We would love to have you join us for this special opportunity to advocate on behalf of the industry at the federal level. If you’re interested in joining other AAGO members in Washington and meeting with members of Congress to discuss issues impacting the apartment industry, visit www.NAAHQ.org or email Chip@ AAGO.org for more information.

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AAGO legal LEGAL NEWS by KEVIN KNIGHT

WHEN IS A TENANT NOT A TENANT AND CAN’T BE EVICTED? One of Florida’s appellate courts just answered a “legal riddle”: “when is a tenant not a tenant and can’t be evicted?” This article will examine the appellate LEGAL NEWS by KEVIN decision in the case of BorjasKNIGHT v Vergard (Fla. 3dDCA October 18, 2017). The Borjas Facts: Borjas, and her son, Erick Vaiana, owned an apartment (the “Apartment”) until their interest was foreclosed by the bank (“BB&T”). Vergara purchased the Apartment from BB&T in September of 2012 in exchange for $450,000. Vergara claimed that he purchased the Apartment from BB&T at the request of, and as a favor to, his friend, Vaiana. At the time of the purchase, Borjas was living in the Apartment. In fact, Vergara purchased the Apartment with the understanding that Vaiana would repay him for the purchase price “in a couple of months” and, in exchange, he would deed the Apartment to Vaiana. A couple of years went by without Vaiana paying Vergara. Vergara and Vaiana entered into a handwritten agreement to attempt to resolve their dispute. Unfortunately, their efforts would prove to be unsuccessful. Borjas and Vaiana sued Vergara Lopez sued Vergara alleging that they had a three partner partnership regarding real estate investments including the Apartment.Vergara sued Borjas seeking possession, back rent and attorneys’ fees. In response, Borjas claimed that the county court lacked jurisdiction because there was no rental agreement and she had an ownership interest in the Apartment. 44

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After Borjas filed her Answer to Vergara’s suit, she requested that the lawsuit filed by her and her son against Vergara be consolidated with Vergara’s lawsuit seeking to evict her. The Court refused to consolidate the lawsuits and set a “quick By: Kevin Knight trial” based on sections 83.59 and 51.011, Florida Statutes. The Court enter an eviction judgment against Borjas and she appealed. On appeal, the appellate court noted:

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The Florida Residential Landlord and Tenant Act, found in Chapter 83, Part II of the Florida Statutes, affords a landlord a summary procedure in county court when seeking to remove a tenant from its premises.

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Section 83.43(4), Florida Statutes (2004), defines ‘tenant’ as ‘any person entitled to occupy a dwelling unit under a rental agreement.’ Further, section 83.43(7) defines ‘rental agreement’ as ‘any written agreement, or oral agreement if for less duration than 1 year, providing for use and occupancy of premises.’

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The court further explained that a landlord/tenant relationship is a condition precedent to applying this statutory remedy. In any civil action brought to enforce the provisions of the rental agreement or this part, the party in

AAGO legal

whose favor a judgment or decree has been rendered may recover reasonable attorney fees and court costs from the nonprevailing party.� § 83.48, Fla. Stat. (2017).

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There was some evidence of some form of agreement between Vergara and Vaiana but Vaiana is not a party to this action. Further, there is no evidence of a lease or any other form of agreement between Vergara and Borjas.

Based on the points set forth above, Vergara is not entitled to a quick eviction or any other relief under Chapters 83 and 51 of the Florida Statutes.

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Having said that Vergara is not entitled to evict Borjas, Vergara was not without a remedy. In particular, where there is no rental agreement, ejectment, not eviction, was the proper remedy. CONCLUSION: The Borjas appellate decision emphasizes the importance of reducing your rental agreements to writing and making sure that your relationship with the party occupying the space is clearly defined. Failure to take the necessary action to have such a written agreement can result in protracted litigation to obtain possession.

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AAGO legal

LegaLine by Melanie A. Mucario, Esq. — Wilkins Law Firm

Negligent Security Claims and the Elements of Foreseeability: Know Your Neighborhood Every dissertation on reducing liability for potential negligent security claims discusses dark corners of parking areas, improper lighting, poor locks, and lack of security devices. All of a sudden, your property becomes this shadowy place wrought with perils. But, it does not have to be viewed this way. Safety is paramount. Locks and lighting are high priority. A property manager is definitely tasked with the maintenance of security features. This responsibility is discussed ad nauseam. What is often overlooked is a more organic approach to safety that can be used in conjunction with all the state-of-the-art safety devices available – know your neighborhood. This is more than a feel-good campaign; it can prevent liability for multi-family residences. A short overview of court cases in Florida breaks down the elements of negligent security. Unfortunately, the application of these elements is all over the map. Legal Duty to Residents Generally, a person has no legal duty to control the conduct of a third person to prevent that person from causing harm to another. It is always the legal exceptions that complicate matters. And in this instance, there is a duty that does arise to protect a person from the conduct of a third party if one is in actual or constructive control of a) the instrumentality of the harm; b) the premises upon which the tort is committed; or c) the person that committed the tort. Managing a property squarely falls into exception “b”. Elements of Foreseeability In determining whether there was a duty, courts utilize a three part test to determine whether an injury was foreseeable. The elements include: a) evidence of similar crimes in the area; b) temporal proximity of the crimes; and c) the geographical proximity of the crimes to the incident in question. And again, this is complicated by

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the courts varying interpretations of these requirements. Prior Similar Crimes When evaluating prior similar crimes, look at what has been going on in-and-around town. Did school get out for summer, and petty vandalism rise? Have assaults been reported? Gang activity? This may be relevant according to the courts. Florida’s Third District Court of Appeals carved out a lenient requirement of “prior similar crimes” for landlord/tenant relationships. The landlord’s knowledge of prior crimes is relevant to the issue of foreseeability even if the prior crimes are lesser than the criminal activity in question. The Fourth DCA abandoned the “prior similar crimes” rule all together, and allowed all reports of criminal activity. The other DCAs are variances of these two interpretations. Temporal Proximity How long has this criminal activity been going on? The Third, First, and Fifth DCA generally allow juries to consider the criminal climate that happened within two years of the incident in question. The Fourth DCA allowed more than a two year look-back period. Geographical Proximity Where exactly are these crimes being committed? Is it a matter of city blocks? Or is there a geographical boundary at all? Rulings have varied from requiring the criminal activity to take place in the actual apartment complex all the way to a Fourth DCA ruling that found no geographical boundary existed. Eyes and Ears of the Community Evaluating the elements of a negligent security claim in the context of litigation is perplexing; however, what can be gleamed from the underlying message from the courts’ scattered analysis may be the key for practical implementation. The courts spend a lot of time breaking down foreseeability. If foreseeability exists then duty

AAGO legal

exists. If a landlord should have foreseen the possibility of the criminal act, a duty to protect that resident exists. But a landlord or property manager cannot act, if they are oblivious. The courts are telling property owners and their agents to pay attention. The confusing standards of foreseeability laid out by the courts is enough to drive property managers to hover over police scanners and study police reports daily. This is clearly an unrealistic expectation, so how can a property manager find out what is going on? Ask the residents. They are the eyes and ears of the apartment complex. Social Activities There are a handful of ways to inspire residents to help themselves stay safe. Knowing neighbors is a start. Open houses are often utilized to draw in potential tenants. Expand this idea for current tenants. Open the office for holidays, or new resident meet and greets. Afford the opportunity for people to get to know one another. The apartment complex does not have to organize or sponsor all social activities, but allowing use of a conference room or other common area does encourage interaction. Open Door Policy Have an open door policy and encourage residents to report suspicious people or activities. This does not have to be a formal in-take of information. You may have to entertain a few over-zealous watch dog tenants, or distinguish between gossip and actual problematic activity, but it is important that residents know that they will be taken seriously. Written reports can be a useful tool for later recollection or keeping a record. Have blank forms on hand. Information Opt-Ins Social media can be a tricky topic, but if a private Facebook page or app such as Nextdoor is used to keep neighbors in touch, keep an eye on it. Close monitoring these types of accounts may not be feasible, but

information is disseminated quickly over social media. Don’t be the last to know. Opt-in activities like email chains or text message groups may be less burdensome to manage than social media. If residents agree to take-part, they can instantly be informed of Amazon package thefts or stolen bikes. Knowledge is Power Knowing your neighborhood is the key to foreseeability. Will the proper actions be taken once the duty exists to do so? That is unknown, but there is a much better chance if safety decisions are informed decisions. These suggestions empower tenants to take precautions and get involved. This can be an invaluable tool in keeping liability at bay, and more importantly, keeping residents safe. Visit the website for National Neighborhood Watch-A Division of the National Sheriff’s Association at www.nnw. org for more neighborhood awareness tips. Melanie A. Mucario, Esq. is a partner at Wilkins Law Firm, a state-wide Real Property Management Law Firm. She can be contacted at MMucario@eviction247.com for any of your real property management questions.

Aguila v. Hilton, Inc., 878 So.2d 392, 398 (Fla. 1st DCA, 2004). Aguila, 878 So.2d at 398 citing Potamkin Chevrolet, Inc. v. Horne, 505 So.2d. 560, 562 (Fla. 3rd DCA 1987). Hall v. Billy Jack’s, Inc., 458 So.2d. 760, 762 (Fla. 1984) Id. Czerwinski v. Sunrise Point Condo., 540 So.2d. 199, 200 (Fla. 3rd DCA 1989). Holiday Inns, Inc. v. Shelburne, 576 So.2d 322 (Fla. 4th DCA 1991). Ameijeiras v. Metro Dade County, 534 So.2d 812(Fla. 3rd DCA, 1988); Harrison v. Housing Resources Management, Inc., 588 So.2d 64 (Fla. 1st DCA, 1991); Foster v. Po Folks, Inc., 647 So.2d 843 (Fla. 5th DC, 1996). Holiday Inns, Inc., v. Shelburne, 576 So.2d 322 (Fla. 4th DCA 1991). Menedez v. Palms West Condominium Association, Inc., 736 So.2d 58 (Fla 1st DCA, 1999); Odice v. Pearson, 549 So.2d 705 (4th DCA 1989).

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AAGO foundation

And So It Was...

2017 golf tournament

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AAGO foundation Do you want to be happier? You have the power to increase your happiness by making a simple decision to help others in need. A paper published by Harvard Health showed that volunteers benefit from what they called the “happiness effect”. They say that the happiness levels we get from volunteering is comparable to life-changing salary boosts. Let’s think about that. It’s great to have money to be able to buy what we want but, can we truly buy happiness? Volunteering provides a connection with other like-minded people which is extremely healthy for your mind, body and soul. It provides opportunities for fun and increases your social skills. When you give time of yourself with the goal of helping another human being who is in need of that assistance, the experience can give you a sense of purpose and achievement beyond anything you could have ever imagined. Hearing a heartfelt “Thank you” and seeing tears in someone’s eyes touches the depths of your heart and provides you with a life-changing realization that can’t be found any other way. Now, the beginning of a new year is the perfect time to have that fresh start to added happiness. 2017 was a fantastic year for The Friends of the Foundation’s fundraising efforts. We raised $8,500 from the Summer Party Rock & Bowl and $21,000 from the Golf Tournament for a total of $29,500 made in 2017 to help those in need in 2018. A very special thank you for the leadership of Sean Bailey as President of the AAGO Foundation Board, Joseph Rosenwasser as Director & Friends of the Foundation Chair, and Bryce Heath as Director & Friends of the Foundation Vice Chair who led us through 2017 giving us that great Sean Bailey Joseph Rosenwasser success. They worked extremely hard along with the rest of the AAGO Foundation Board and the Friends of the Foundation Committee to further the mission of the Foundation last year. Thank you to all who put their efforts into the year. A warm welcome to Mark Ogier who will be the next President for the AAGO Board. He will be working with Bryce Heath who will continue as a Director but is also ready to take on the task of being the next Friends of the Foundation Chair. Bryce will be assisted by Sydney Jamieson as she takes on the role of Vice Chair. There are so many opportunities to increase your happiness levels this year. All you have to do is take the first step towards it by emailing Dominica@AAGO.org and letting Mark Ogier Bryce Heath her know that you are interested in joining the Friends of the Foundation Committee! If you want to get involved, come to a Friends of the Foundation Committee meeting held every 4th Thursday at 9:00am at the AAGO office in Maitland. You can also find current information on the AAGO Foundation’s:

website page at: https://www.aagofoundation.org or our FaceBook page at: https://www.facebook.com/AAGOFoundation/

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AAGO market trends

Multifamily Communities Recognize the Value of Smoke-Free Policies By Laureen Crowley Director of Communications, Florida Apartment Association

Hundreds of multifamily communities across Florida offer residents the opportunity to live in a smokefree environment, and a growing number of those communities are availing themselves of the benefits of the Florida Apartment Association’s Smoke-Free Multifamily Housing Certification. Since 2015, FAA has partnered with the state Department of Health and its Tobacco Free Florida division to inform FAA members about the benefits of smoke-free multifamily housing and to recognize communities that meet certain criteria. Smoke-free housing policies are: • Legal. Smokers are not a protected class, but individuals with chronic health problems such as asthma or lung disease do have legal protection. Smoke-free policies only address smoking behavior — they don’t ban smokers from living in your community. • Desirable. More than 83 percent of adults in Florida do not smoke, and four out of five nonsmokers want to live in a smoke-free community, according to Tobacco Free Florida research. • Enforceable. Property managers who have smoke-free policies have found enforcing them is easier than having to mediate disputes about smoking when there is no policy in place. • Good business. In a Tobacco Free Florida survey of property managers, 99.7 percent said that a smokefree policy did not hurt occupancy and may have helped. In addition, FAA research found that turning over a smoke-free apartment costs considerably less—an average of $570 for a two-bedroom, two bath unit — than cleaning and removing smoke residue, which can cost thousands of dollars, depending on the extent of damage.

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FAA connects multifamily managers with local Department of Health offices that offer help implementing smoke-free policies. This ranges from assistance developing a plan to convert a community to smoke-free, to conducting free smokingcessation classes on-site at the community. Benefits of Certification The FAA Smoke-Free Multifamily Housing Certification program helps market communities that include smokefree policies in their leases and employee rules. Each smoke-free certified community receives a display piece for its leasing office or clubhouse, a decal including the year of certification to display in the window, and logos to use on printed marketing materials as well as online. In addition, the community is included on a list on the FAA website, which can be sorted by city, affiliate, or level of certification. The level of certification identifies how rigorous the smoke-free policy is. • Blue: No smoking inside units or indoor common areas • Silver: No smoking indoors and within 25 feet of buildings • Gold: No smoking throughout the community FAA also shares the names and locations of smoke-free certified communities with Tobacco Free Florida, which often receives inquiries from residents seeking to live in a smoke-free environment. For more information, join FAA and Department of Health staff at AAGO headquarters Thursday, February 8, at 9 a.m. for a presentation about the benefits of smoke-free multifamily housing policies and FAA certification.

AAGO market trends

Connect With NAA Make Your Voice Heard: Register Now for the Industry’s Largest Advocacy Event By Cindy Clare, Kettler Management 2017 National Apartment Association Chairman of the Board

R

egistration has opened for the industry’s largest advocacy event, Advocate! Formerly known as the NAA Capitol Conference, Advocate reflects the same high standards and experience expected of NAA events wrapped into an exciting new schedule and venue. The new schedule aims to create a compelling experience for all attendees: An issues briefing will be held on Tuesday, March 13 to prep veterans and newcomers alike for Lobby Day meetings on Wednesday, March 14. Over these two days, attendees will gain a comprehensive understanding of the issues facing our industry and be given the tools to meet with members of Congress—on Capitol Hill and in district all year long. Importantly, the conference primes attendees on prominent issues and lays the groundwork for year-round efforts because advocacy doesn’t just occur in Washington D.C. The timing for this conference is more crucial than ever—with the elections in 2018, the apartment housing industry must make our voices heard. Together, we can strengthen our industry, secure a favorable legislative climate and voice our support for pro-apartment housing industry policy. Also new in 2018, committee meetings will follow Lobby Day and begin on Thursday, March 15 and run through Friday, March 16. All of these activities will be based out of Advocate’s beautiful new venue, the Grand Hyatt Washington. Register today for Advocate at www.naahq.org/advocate

You Wouldn’t Build Without Blueprints, So Why Budget Without Benchmarks?

The premier industry budgeting tool—the 2017 NAA Survey of Income & Expenses (IES)—is the most comprehensive look at apartment housing operations data. With detailed local market and national economic analysis (in over 100 single markets), it gives apartment operators the financial tools they need to measure their performance against their peers. Order the 2017 IES and read the executive summary at www.naahq.org/17ies.

We’ve Saved You a Seat at the Head of the Class Brand new name, sunny new location! NAA’s Student Housing Conference & Exposition is now CampusConnex! You can expect the same energetic, high-caliber event with the best and brightest industry insights—but now with a new name. The show

is also moving to Orlando February 13-14, 2018, and registration is open now at www.naahq.org/campusconnex. There’s no better place to get connected. Don’t miss this unique opportunity to spend time with nearly 900 student housing professionals and over 100 leading industry exhibitors, learn all facets of the business with keynote speakers, breakout sessions and industry panels. And new this year, a bigger, better Welcome Party!

The Most Widely Used Lease Product in the Apartment Industry, Exclusive to NAA Members

Developed exclusively for NAA members, Click & Lease makes apartment leasing fast, safe and simple. Everything you need is online. Speed up the preparation of legal documents, make your onsite leasing process more efficient and streamline applications for prospective residents. No wonder it’s the most widely used standardized lease program in the apartment housing industry. Benefits include current and comprehensive forms, one common lease and one common vendor, online and paperless, compatibility (Click & Lease integrates with multiple software programs so site teams can generate accurate lease forms within your current system) and availability in 48 states and Washington, D.C. Top industry executives representing numerous leading companies choose to use the NAA Click & Lease Program. But don't take our word for it—hear it straight from them at bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.

Save Big on Apartmentalize Registration With Early-Bird Discounts

The NAA Education Conference & Exposition has been renamed as Apartmentalize! It's the same conference that you've come to expect from NAA, but with a new name. Join us to Apartmentalize in sunny San Diego, which means taking your career, your company and the experience your residents receive to the next level. Be at the center of it all and achieve greater success in all three areas by joining us June 13-16 to attend the apartment housing industry’s largest, most important event. That’s not all: The early bird gets the worm, right? Well, in this case, the early bird gets $375 in savings when you register for Apartmentalize before February 2, whether you're going solo or bringing your entire team. What are you waiting for? Visit www.naahq.org/apt And if you haven't already, check out our Game Changer speakers, featured at www.naahq.org/apt, who will help renew your energy and leave you feeling inspired.

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MARKET BEAT Multi-Family Market Vital Signs By MyRentComps.com

Why Your Market Survey is SO Important Your Apartment Market Survey is so important. Taking a market survey is like taking your property’s pulse. When you take your pulse you can tell in that moment if your heart rate is too high or too low. Same goes with a market survey: you know, in that moment, whether your rents are too high or too low. You will also know if your property has a competitive edge, or if it is time change your rents. Did you know that when you change your rent you effect the value of your property? The greatest benefit that comes from your market survey can be discovered in the “rule of small”. This rule states that small changes in day to day cash flow make a big difference in a property’s overall value. A quick illustration of the “rule of small” can be found below:

“Do the Math” For example, you use the AAGO Online Market Survey and discover that you need to raise your rents. You decide to raise the monthly rent on your 300 unit property by a mere $10/month. After staying at this level for a year, you will have increased the cash flows to your owner by $36,000 per year! This would increase the value of the apartment community by approximately $514,000 in year 2. See the formula below. Rent Increase X # of units X 12 Months = Annual Increase $10/Mo. X 300 Units X 12 Months = $36,000 Annual Increase / CAP Rate* = Increased Value $36,000/Yr. / 7.0% = $514,286

*CAP Rates vary by age of property, geographic location and other factors.

AMSTR and the AAGO Online Market Survey! When you and your comps participate in the AAGO Online Market Survey, you will not only spot opportunities for rent growth but you also make is possible for us to provide you with the Central Florida AMSTR (Apartment Market Survey & Trend Report). The AMSTR is the most affordable aggregated report covering our area. The AMSTR: Your Participation Helps Our Industry! The AMSTR can help us at the local and state level provide many things to our industry including: • Support in Government Affairs issues. • Assistance in Emergency Situations/Natural Disaster Relief. • Important knowledge for our Owners, Managers, and Vendors of current market statistics. Source: MyRentComps.com

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The Key www.aago.org

AAGO market trends

Content that Converts: the Key to Generating Leads For Your Property Author: Cyndi Oaxaca When writing content for their property, a lot of real estate professionals are eager to write about all the great luxuries their complex can provide. Our suggestion to these people? Slow down. While this is certainly important information that deems some exposure, this should not be the focus of every piece of content you write. Instead, take careful consideration into your goals and buyer persona in order to create content that converts. Tying Content to Campaigns Thinking in terms of inbound campaigns is a great way to optimize your digital marketing content to maximize conversion. When forming a campaign, you should be focusing either on a single persona and pain point, or two personas who may share a pain point, so long as there’s enough overlap in their needs. Understanding the persona you’re targeting, the issue you’re seeking to solve, and the goals of the campaign are all important to driving your content. Another factor in campaigns is considering the buyer’s journey. Always write content for each stage of the journey, rather than just focusing on sales. What if a potential buyer reaches your site before the purchasing point, and is still gathering information on his or her options? For people at this awareness stage of the buyer’s journey, sales-focused content can be an agitate and mask any content that serves up information relevant to their needs because the potential buyer feels like they’re being “sold to” rather than “educated.” By shifting your focus to educating content that’s not brand- or sales-driven (unless you’re in the decision stage content), you become a reliable and trusted source for this awareness-level buyer, who will eventually move through the buyer’s journey to make a purchase decision. If that buyer then remembers the pertinent content that you provided at the awareness level – say a good neighborhood guide – they may choose your property over another competing property. Remembering the three stages: Awareness (recognizing a problem or need), Consideration (discovering solutions to the problem or need), and Decision (choosing the solution for the problem or need) is key to building a

cache of content that can speak to your persona across different levels and convert appropriately. Persona-Driven Content = Content that Delights Buyer personas are an integral function in the success of inbound marketing, particularly inbound marketing in real estate. Why is that? For one, writing directly to personas, that is, speaking to their needs, places a value on the personas beliefs and mindsets. It makes the persona feel that they’re not alone, while addressing a problem or concern that they are having. The power of this feeling creates a positive perception of the content and its creator—your brand. A clear voice in the midst of online information that can often be unrelated or altogether conflicting, creates a sense of authority and thought leadership. This also makes your brand trusted. Furthermore, writing in a style they prefer, and placing that content in places they frequent, all serve to present the content in a way that is easily digested and accessible. These methods ultimately serve to delight that persona. And a delighted persona usually makes for a happy customer. What does a happy customer mean? In the world of real estate, it usually translates to retention. Happy customers also make for great promoters, who can bring new tenants aboard as they extend your reach. In creating content that’s persona driven, there are a lot of benefits to be reaped. While it can be tempting for any business to want to present the maximum information that speaks to their services and reflects the positive aspects of their business, the best methodology is to hold off. Content is the core of how we are perceived online, and creating content that converts is the key to continuing quality lead generation for your property. By following a persona driven content strategy those leads can become a reality. ______________________________________________ Cyndi Oaxaca is a Content Strategist for Criterion.B an agency focused on branding and inbound marketing for the commercial real estate and multifamily housing industry.

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supplier partner directory

Introducing our new Yellow Pages

Providing our members with a more detailed directory, this directory will be published twice a year. 100units.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 504-1728 nikky@100units.com Real Estate Brokerage/Multi-Family/Appraisal/Developer 407apartments. . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-505-4332 pete@ilsnetwork.com Advertising/Marketing A.R.T. Pest Control Services Inc.. . . . . . . . . . . . . . . 888-926-6488 artpestcontrol@aol.com Exterminators AAA Staffing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-866-0830 shirlee@aaastaffing.com Personnel/Temporary Services AFR Furniture Rental. . . . . . . . . . . . . . . . . . . . . . . . (407)608-5141 jdiblasio@rentfurniture.com Furniture/Housewares Sales/Leasing AJS Building & Renovations, Inc.. . . . . . . . . . . . . . . 407-298-9700 info@ajsflorida.com Restoration-Fire,Water & Wind-Insurance | General Contractors | Remodeling ALN Apartment Data, Inc.. . . . . . . . . . . . . . . . (800)643-6416x205 laura@alndata.com, tenjey@alndata.com Market Research AMH Construction, Inc.. . . . . . . . . . . . . . . . . . . . . . (407)930-5806 tbrush@amhinc.co . . . . . . . . . . General Contractors | Remodeling | Construction APEX Billing Solutions. . . . . . . . . . . . . . . . . . . . . . . (866)281-3977 Alexm@apex-billing.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . Utilities | Water Conservation | Water/Sewer Sub-metering | Leak Detection | Energy Conservation ARD Distributors, Inc.. . . . . . . . . . . . . . . . . . . 800-282-3377 ext35 Phillip@ardonline.com Maintenance Supplies | Appliances | Appliance Refinishing/ Repairs ASI Landscape Management, Inc.. . . . . . . . . . . . . . (813)948-3938 Ndaniels@Ameriscapeusa.com Landscaping/Lawn Maintenance | Irrigation Repairs/Parts Aaxon Laundry Systems. . . . . . . . . . . . . . . . . . . . . 954-772-7100 roberts@aaxon.com, Amberp@aaxon.com Coin Operated Laundry Equipment Absolutely Amazing Refinishing, Inc . . . . . . . . . . . . 407-444-9000 tammyt@aarefinishing.net, officemgr@aarefinishing.net Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Counter Repairs & Refinishing Accelerated Waste Solutions of North Amer. . . . . . . (813)447-3608 sherrodh@acceleratedwaste.com, info@acceleratedwaste.com Waste Removal | Bulk Waste Removal | Waste/Recycling | Waste/Recycling/Specialty/Consulting Access Control Technologies, Inc.. . . . . . . . . . . . . . 407-422-8850 kathy.lowery@actflorida.com, robert.payne@actflorida.com Access Control Systems Admiral’s Casual Furniture . . . . . . . . . . . . . . . . . . . (800)476-7328 mattg@admiralfurniture.com Outdoor/Indoor Furniture | Pool and Patio Furniture Advanced Disposal. . . . . . . . . . . . . . . . . . . . . . . . . (407)464-0664 tammy.stenstrom@advanceddisposal.com Waste/Recycling | Waste Removal | Waste Removal/ Consulting Advanced Fire & Security, Inc.. . . . . . . . . . . . . . . . . (954)772-1700 albert@advfireonline.com Access Control Systems | Cameras/CCTV | Fire Alarm Installation, Monitoring & Service | Fire Sprinkler Installation/ Inspection/Backflow/Hydrants | Security Systems/Service, Installation & Monitoring

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The Key www.aago.org

Advanced Plumbing & Drain Cleaning, Inc.. . . . . . . (207)286-1092 Info@adv-plumbing.com Backflow Testing & Repair | Plumbing Parts/Supplies/ Services | Testing Backflow Devices Affiliated Advantage. . . . . . . . . . . . . . . . . . . . . . . . (407)792-2602 Jeff@affil.com Roofing Contractors/Consultants | Construction Affinity Waste Solutions. . . . . . . . . . . . . . . . . . . . . . 407-468-5387 gfrost@affinitywastesolutions.com Waste Removal/Consulting | Waste/Recycling | Waste Removal | Waste/Recycling/Specialty/Consulting | Bulk Waste Removal Affordable Quality Painting. . . . . . . . . . . . . . . . . . . (407)467-5416 rob@aqpaintingco.com Painting | Painting (Applicators) Aire-Master of Metro Orlando. . . . . . . . . . . . . . . . . (407)977-0373 metroorlando@airemaster.com Chemicals/Supplies/Cleaning | Janitorial Supplies All County Pavement Solutions M & M Asphalt . . . . 407-610-8069 orlando@allcountypaving.com, ap@allcountypaving.com Asphalt Paving/Repairs All Weather Contractors . . . . . . . . . . . . . . . . . . . . . (904)781-7060 jquiett@allweathercontractors.com General Contractors | Air Conditioning | Heating & Air Conditioning Supplies/Parts | Plumbing Parts/Supplies/ Services American Backflow & Fire Services, LLC.. . . . . . . . 877-393-5544 gary@abfservices.com Backflow Testing & Repair | Fire Sprinkler Installation/ Inspection/Backflow/Hydrants | Testing Backflow Devices American Pest Management. . . . . . . . . . . . . . . . . . 888-321-0334 Sales@americanpest.info Exterminators American SoftWash . . . . . . . . . . . . . . . . . . . . . . . . (386)761-2987 Americansoftwashfl@yahoo.com Animal/Wildlife Removal | Cleaning Services | Pressure Washing/Ext. Building Cleaning | Roof & Exterior Cleaning Apartment Hunters. . . . . . . . . . . . . . . . . . . . . . . . . 407-299-3282 gailk@apartmenthunters.com Relocation Services | Real Estate Brokerage/Multi-Family/ Appraisal/Developer | Referral Services Apartment Lease-Up Experts . . . . . . . . . . . . . . . . . 305-502-7888 magda@apartmentleaseupexperts.com Leasing Company | Training/Education | Advertising/ Marketing Apartment List. . . . . . . . . . . . . . . . . . . . . . . . . . . . 770-617-8812 meara@apartmentlist.com Advertising/Marketing ApartmentJobs.com. . . . . . . . . . . . . . . . . . . . . . . . (877)682-6200 jbeckman@apartmentjobs.com Advertising/Marketing ApartmentSuppliers.com . . . . . . . . . . . . . . . . . . . . 407-399-0745 JulieMills@apartmentsuppliers.com Advertising/Marketing Arbor Contract Carpet. . . . . . . . . . . . . . . . . . . . . . . (407)438-1129 psansom@arborcarpet.com, lhardt@arborcarpet.com, tstrong@arborcarpet.com Floor Covering Asphalt365 Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-344-1194 mimi@asphalt365.com Pressure Washing/Ext. Building Cleaning | Curb Repair/ Painting | Parking Lot Maintenance | Asphalt Paving/Repairs | Painting (Applicators)

Assa Abloy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)592-4045 joseph.urman@assaabloy.com Access Control Systems Assurant Resident Solutions. . . . . . . . . . . . . . . . . . (877)277-4811 patrick.regan@assurant.com Credit/Collection Information | Insurance Sales Atlantic Southern Paving and Sealcoating. . . . . . . . (954)591-3971 gordon@atlanticsouthernpaving.com Asphalt Paving/Repairs | Parking Lot Maintenance Avitus Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800.454.2446 hturcotte@avitusgroup.com. . . . . . . . . . . . . . . . . . . . . . . . . . Accounting, Audit & Income Tax Services Azuma Leasing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-707-1188 Appliances B&M Landscape Concepts . . . . . . . . . . . . . . . . . . . 407-677-7799 rq@bandmlandscapeconcepts.com Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting BG Multifamily . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813-314-2068 accountspayable@bgstaffing.com, smenchen@bgmultifamily.com Personnel/Temporary Services BLADES OF GREEN. . . . . . . . . . . . . . . . . . . . . . . . . (813)546-7270 BLADESOFGREENTREES@YAHOO.COM Tree Services | Landscaping/Lawn Maintenance | Irrigation Repairs/Parts | Pressure Washing/Ext. Building Cleaning Ball Janik LLP. . . . . . . . . . . . . . . . . . . . . . . . (503)228-2525x6051 ksenter@balljanik.com Legal Barcode Automation, inc. . . . . . . . . . . . . . . . . . . . . (407)327-2177 ryan@barcode-automation.com Access Control Systems Bargin Carts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (863)438-0043 john@bargincarts.com Golf Car/Trikes/Leasing/Sales/Services BathArt Refinishing. . . . . . . . . . . . . . . . . . . . . . . . . (407)952-0958 bathartfl@yahoo.com Bathtub Repairs & Refinishing | Counter Repairs & Refinishing | Cabinet/Kitchen/Bath | Chemicals/Supplies/ Cleaning | Cleaning Services Baxter Restoration . . . . . . . . . . . . . . . . . . . . . . . . . 407-423-5553 billing@baxterrestoration.com Restoration-Fire,Water & Wind-Insurance | Water Restoration | Fire Restoration | Mold/Asbestos/Lead Remediation/ Restoration & Consulting Behr Paint Corporation. . . . . . . . . . . . . . . . . . . . . . 734-674-0379 PKosowski@behrpaint.com Painting | Paints & Supplies | Painting (Applicators) Better NOI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770-853-8641 JMontgomery@betternoi.com Credit/Collection Information Bio-One Orlando. . . . . . . . . . . . . . . . . . . . . . . . . . . (863)258-2124 info@biooneorlando.com Crime Scene Cleaning | Bed Bug Detection | Bulk Waste Removal | Cleaning Services | Sewer/Septic Biohazard Response, Inc.. . . . . . . . . . . . . . . . . . . . 407-862-5552 mail@biohazardresponse.com Crime Scene Cleaning Building Service Teks, LLC . . . . . . . . . . . . . . . . . . . (407)483-5521 cjurkovic@buildingserviceteks.com BuildingLink.com. . . . . . . . . . . . . . . . . . . . . . . . . . 407-529-6063 richard@buildinglink.com Key Control Systems | Residential Products/Services

supplier partner directory Buy & Sell Fitness. . . . . . . . . . . . . . . . . . . . . . . . . . (800)900-0526 Oliver@buyandsellfitness.com Exercise Equipment C & B Carpet & Upholstery Cleaning, Inc.. . . . . . . . .(407)354-1769 cesblair@aol.com Carpet Cleaning Services | Carpet Dyeing CAM Services & Repair LLC . . . . . . . . . . . . . . . . . . (321)246-2901 cbarfield@camservice.net Curb Repair/Painting | Asphalt Paving/Repairs | Parking Lot Maintenance CARES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-557-6100 seanbailey@apartmentlife.org Resident Retention Functions | Residential Products/Services | Resident Assistance/Social Activities | Resident Retention CASK Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . (904)451-0461 bobby.thomson@caskindustries.com Light Bulbs/Light Fixtures | Floor Covering | Cabinet/Kitchen/ Bath | Plumbing Parts/Supplies/Services | Rehab CBIZ (407)377-2235 . . . . . . . . . . . . . . . steven.fischer@cbiz.com Insurance Sales | Insurance Services/Risk Management CENTURY LINK MDU. . . . . . . . . . . . . . . . . . . . . . . . 407-889-6269. robert.a.filebark@centurylink.com Telecommunications & Entertainment Services CN Prestige Contracting LLC. . . . . . . . . . . . . . . . . . (561)718-0302 charlie@cnprestige.com Rehab | General Contractors CSC ServiceWorks . . . . . . . . . . . . . . . . . . . 407-365-3835X50514 events@cscsw.com Coin Operated Laundry Equipment CallMaX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 770-919-9771 carolh@callmax.us Advertising/Marketing | Voice Mail/Messaging | Telephone Answering Services/Pay Telephone Camp Construction Services. . . . . . . . . . . . . . . . . . 813-622-6610 charrell@campconstruction.com Construction | Roofing Contractors/Consultants | Remodeling Carpet Valle, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . 407-889-7111 contact@carpetvalle.com Carpet Cleaning Services | Carpet Dyeing Carpets & Blinds Beautiful, Inc . . . . . . . . . . . . . . . . 407-578-6000 annette@carpetsblinds.com, kathy@carpetsblinds.com. . . . . Floor Covering | Carpet Sales | Blinds/Draperies Sales/ Installation Carroll Bradford Inc. . . . . . . . . . . . . . . . . . . . . . . . . (407)647-9420 info@carrollbradford.com Roofing Contractors/Consultants | Landscaping/Lawn Maintenance/Consulting | Sidewalk Repairs/ Grinding | Construction | Painting Central Florida Residential Contracting LLC. . . . . . . (813)324-5502 tommy@cfrcontracting.com Construction Consultant CertaPro Painters of Winter Park. . . . . . . . . . . . . . . (866)852-1385 winterpark@certapro.com Painting | Painting (Applicators) Chadwell Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-813-413marketing@chadwellsupply.com Air Conditioning Filter/ Filter Materials | Appliances | Air Conditioning|Plumbing supplies| Light Bulbs/Light Fixtures| Maintenance Supplies City Recycling Group, LLC. . . . . . . . . . . . . . . . . . . . (813)886-2686 Hasan@cityrecyclinggroup.com Clothing Recycling | Waste/Recycling/Specialty/Consulting Click Notices Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 442-235-3526 hannah.moore@clicknotices.com Computer Software/Hardware CoStar Group/Apartments.com Network. . . . . . . . . (407)505-8774 kalexander@costar.com Multimedia Services | Advertising/Marketing | Market Research | Internet Services & Design Coastal Reconstruction, Inc.. . . . . . . . . . . . . . . . . . 407-644-1800 amyjames@coastalreconstruction.com Fire Restoration | General Contractors | Mold/Asbestos/ Lead Remediation/Restoration & Consulting | RestorationFire,Water & Wind-Insurance | Construction | Rehab

Cohen Construction Inc. . . . . . . . . . . . . . . . . . . . . . (386)848-4562 Dan@CohenConstruction.net General Contractors | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Fire Restoration | Water Restoration | Maintenance Repairs Commercial Fitness Products, Inc.. . . . . . . . . . . . . .(407)221-1974 sales@commfitnessproducts.com Exercise Equipment Commercial Laundries of West Florida . . . . . . . . . . 800-876-1477 dennis@clwf.net, vickiwilliamson@outlook.com Coin Operated Laundry Equipment Competitive Edge Landscaping. . . . . . . . . . . . . . . . (407)391-1532 admin@ce-landscapes.com. . . . . . . . . . . . . . . . . . . . . . . . . . Tree Services | Irrigation Repairs/Parts | Landscaping/Lawn Maintenance Complete Access Control of Central Florida, Inc.. . . (407)498-0067 info@CACOCF.com Access Control Systems Complete Restoration LLC. . . . . . . . . . . . . . . . . . . . (352)308-8103 rmartin.completerestoration@gmail.com Construction | Remodeling | General Contractors | Roofing Contractors/Consultants | Restoration-Fire,Water & WindInsurance Conex Recycling Corporation. . . . . . . . . . . . . . . . . . 866-879-2663 jason@conexrecycling.com Waste/Recycling Conservice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 904-415-3963 rhooker@conservice.com Utilities Contractors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (678)489-2900 lbrown@contractorsinc.com General Contractors | Construction | Roofing Contractors/ Consultants CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . 855-491-2696 kgibbons@saferent.com Computer Software/Hardware | Electronic Payment Service | Credit Card Merchant Services Cort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-678-2677 CORTBusiness@bscs.basware.com Furniture/Housewares Sales/Leasing Counter Crew. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)975-3796 evogel@countercrew.com Cabinet/Kitchen/Bath | Counter Repairs & Refinishing | Residential Products/Services Creative Multicare, Inc.. . . . . . . . . . . . . . . . . . . . . . (407)241-8998 tharris@creativemulticare.com Turn-Key | Cabinet/Kitchen/Bath | Carpet Cleaning Services | Painting Criste Construction, Inc.. . . . . . . . . . . . . . . . . . . . . 407-324-2222 jcriste@cristeconstruction.com Construction | Construction Consultant Critical Intervention Services. . . . . . . . . . . . . . . . . . 407-420-7945 jeffe@kkpsecuritygroup.com, madoniml@kkpsecuritygroup.com Security Services/On-Site Cutting Edge Carpet, Inc.. . . . . . . . . . . . . . . . . . . . . 407-244-5588 jill@cuttingedgecarpet.com Rehab | Floor Covering | Carpet Sales | Remodeling D. M. Koehn Landscaping Inc.. . . . . . . . . . . . . . . . . (904)716-0683 accounting@dmkoehnlandscaping.com Landscaping/Lawn Maintenance | Lawn/Shrub Spraying | Irrigation Repairs/Parts D. Sink, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-474-8274 jodi@sinkincsigns.com, darrinsink@yahoo.com Printing/Typesetting/Graphic Arts | Signs/Flags/Banners | Promotional Products/Events | Advertising/Marketing | Signs DBK Construction & Service Solutions. . . . . . . . . . . 386-860-0020 payables@godbk.com, kenny@godbk.com General Contractors | Air Conditioning | Electrical Supplies/ Services | Plumbing Parts/Supplies/Services | Construction Davis Air-Vac & Carwash, Inc.. . . . . . . . . . . . . . . . . 407-673-2777 davisvac@gmail.com Car Wash/Coin Operated/Vac & Water Machines DeNyse Companies. . . . . . . . . . . . . . . . . . . . . . . . . 727-366-9267 aswartz@denyseco.com Signs

Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP. . (407)422-2454 tkk11@dbksmn.com Attorney/Court Services Delta Faucet Company. . . . . . . . . . . . . . . . . . . . . . (813)267-5833 jrice@suncoastsalesllc.com Plumbing Parts/Supplies/Services Dogwood Building Supply. . . . . . . . . . . . . . . . . . . . (404)550-1902 kara.bonzheim@dogwoodbuildingsupply.com Rehab Driveway Maintenance Inc.. . . . . . . . . . . . . . . . . . . 407-298-8558 mlippai@driveway.net, hsarduy@Driveway.net Asphalt Paving/Repairs Duke Energy. . . . . . . . . . . . . . . . . . . . . . . . 407-942-9342Ext2326 Brenda.Schell@duke-energy.com Utilities EDC Services Group. . . . . . . . . . . . . . . . . . . . . . . . 407-329-7404 fryan@edcsg.com Construction | Construction Consultant | Plumbing Parts/ Supplies/Services | Pressure Washing/Ext. Building Cleaning | Maintenance Repairs EPIC Home Services, Inc. . . . . . . . . . . . . . . . . . . . . 407-415-3588 epicartists@hotmail.com Painting ET & T Distributors, Inc.. . . . . . . . . . . . . . . . . . . . . . 386-322-7789 accounting@ettflorida.com Playground/Shade & Park Equipment | Pool and Patio Furniture | Outdoor/Indoor Furniture | Playground & Park Equipment Edge 2 Edge Roofing, LLC. . . . . . . . . . . . . . . . . . . . (678)785-6510 blipton@Edge2EdgeRoofing.com Roofing Contractors/Consultants Elite Pest Systems . . . . . . . . . . . . . . . . . . . . . . . . . 407-331-0030 kotaylor@hotmail.com Exterminators Elite Steam, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407)718-6478 elitesteampartners@gmail.com Carpet Cleaning Services Exercise Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . 407-996-8890 john@exercisesystems.com Exercise Equipment FASTSIGNS Apopka/Altamonte . . . . . . . . . . . . . . . . (407)774-0003 carmen.ruiz-ore@fastsigns.com Signs | Printing/Typesetting/Graphic Arts | Signs/Flags/ Banners | Advertising/Marketing Far Out Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . (407)900-8327 zaid@faroutsolutions.com Computer Software/Hardware Fastsigns East Central. . . . . . . . . . . . . . . . . . . . . . .(407)898-5770 renee.239@fastsigns.com Advertising/Marketing | Signs | Signs/Flags/Banners | Interior Design | Construction Consultant Ferran Services & Contracting, Inc . . . . . . . . . . . . . 407-422-3551 ytarragona@ferran-services.com. . . . . . . . . . . . . . . . . . . . . . Electrical Supplies/Services Fidelity Security Agency LLC. . . . . . . . . . . . . . . . . . (407)542-1529 mike@fsa-security.com Security Services/On-Site Fire and Life Safety America. . . . . . . . . . . . . . 407-688-1949x112 trogers@flsamerica.com Fire Extinguishers | Fire Alarm Certification & Consulting | Fire Sprinkler Installation/Inspection/Backflow/Hydrants Firetronics, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-774-6900 mcollier@firetronics.com Fire Extinguishers | Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service First Advantage. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)732-6077 Lindsay.Ivens@fadv.com Drug Testing/Background Checks | Pre-Employment/Resident Screening First Place Fitness Equipment. . . . . . . . . . . . . . . . . (904)998-0738 vendorinvoices@1pfe.com Exercise Equipment FitRev. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813)870-2966 eileen@fitrev.com, chris@fitrev.com Exercise Equipment | Floor Covering

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supplier partner directory Fitnessmith. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (561)529-5590 sdavis@fitnessmith.com Exercise Equipment Five Star Claims Adjusting. . . . . . . . . . . . . . . . . . . . 321-220-5212 kevind@fsclaims.com Plumbing Parts/Supplies/Services | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants Flo-Tec Automation. . . . . . . . . . . . . . . . . . . . . . . . . 727-531-8796 kwatts@flo-tec.com Irrigation Repairs/Parts | Plants/Planting Supplies Florida Garbage Grabbers. . . . . . . . . . . . . . . . . . . . (407)401-7033 floridagarbagegrabbbers@gmail.com . . . . . . . . . . . . . . . . . . Waste Removal | Bulk Waste Removal | Waste/Recycling/ Specialty/Consulting Florida Paints & Coatings, LLC . . . . . . . . . . . . . . . . (407)353-2335 m.prigg@paintflorida.com Waterproofing | Swimming Pool Repairs & Renovations | Paints & Supplies Florida Pavement Services, Inc.. . . . . . . . . . . . . . . . (786)457-2980 Ken@FloridaPave.com Sidewalk Repairs/ Grinding | Curb Repair/Painting | Parking Lot Maintenance | Asphalt Paving/Repairs Florida Pest Control. . . . . . . . . . . . . . . . . . . . . . . . . (407)896-6601 S.irizarry@flapest.com Exterminators | Landscaping/Lawn Maintenance ForRent.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-882-5659 Charlie.Brown@forrent.com Advertising/Marketing G & H Carpet Care Inc.. . . . . . . . . . . . . . . . . . . . . . 407-671-7877 gandhcarpetcare@yahoo.com Carpet Sales | Carpet Cleaning Services GDE Renovations, Inc.. . . . . . . . . . . . . . . . . . . . . . . 407-321-8886 acollins@gderenovations.com Construction | Construction Consultant GOLF & ELECTRIC VEHICLES. . . . . . . . . . . . . . . . . . 407-468-3793 dsileo@gevehicles.com, jbrownell@gevehicles.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs Gator Cleaning & Restoration . . . . . . . . . . . . . . . . . (386)479-4613 callgatornow@gmail.com Carpet Cleaning Services | Cleaning Services | Chemicals/ Supplies/Cleaning | Air Conditioning Filter/ Filter Materials | Pressure Washing/Ext. Building Cleaning Global Roofing, LLC. . . . . . . . . . . . . . . . . . . . . . . . . (407)732-7911 hfdevanfl@gmail.com Construction | Roofing Contractors/Consultants | General Contractors Grace Hill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-472-2344 jmcclain@gracehill.com Training/Education H & F Construction Services, LLC. . . . . . . . . . . . . . (407)732-7911 hfdawnfl@gmail.com General Contractors | Remodeling | Construction HD Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-232-0097 John.hill@hdsupply.com Maintenance Repairs | Maintenance Supplies | Air Conditioning | Air Conditioning Filter/ Filter Materials | Appliances | HH Staffing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-401-9496 sarah@hhstaffingservices.com Personnel/Temporary Services Handy Trac Systems. . . . . . . . . . . . . . . . . . . . (800)665-9994x231 tradeshows@handytrac.com, holly@handytrac.com Key Control Systems Harrison Brown Construction, LLC. . . . . . . . . . . . . . (407)637-2985 anne@harrisonbrownllc.com Rehab | General Contractors | Remodeling | Construction Harvey Baker Plumbing, Inc.. . . . . . . . . . . . . . . . . . 407-859-3572 service@harveybakerplumbing.com Plumbing Parts/Supplies/Services Help-A-Host, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407)629-1838 juliosantiagohah@yahoo.com Caterer | Food Service | Resident Retention Functions

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The Key www.aago.org

Henri . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (262)337-3999 Dan@henrihomecom Computer Software/Hardware | Residential Products/Services Hogan Landscapes, Inc.. . . . . . . . . . . . . . . . . . . . . 407-283-5296 HOGANLANDSCAPES@GMAIL.COM Lawn/Shrub Spraying | Landscaping/Lawn Maintenance House of Floors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . 407-830-6999 DSchetrompf@houseoffloors.com Carpet Sales | Carpet Cleaning Services Hub International Florida. . . . . . . . . . . . . . . . . . . . . (407)894-5431 william.wilson@hubinternational.com Insurance Services/Risk Management ISS Supply, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-423-5800 aperez@iss-supply.com Air Conditioning Filter/ Filter Materials | Appliances | Air Conditioning InfoTycoon . . . . . . . . . . . . . . . . . . . . . . . . . . . (404)267-1506x718 probinson@infotycoon.com, amauro@infotycoon.com Computer Software/Hardware Infor AMSI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-260-2640 nicole.daniels@infor.com Market Research | Leasing Company | Management Consultant Insurance Office of America . . . . . . . . . . . . . . . . . . (407)758-4389 jeremy.burr@Ioausa.com Insurance Sales | Insurance Services/Risk Management Intellectual Design, Inc.. . . . . . . . . . . . . . . . . . . . . . 407-847-2330 rrosario@intellectualdesign.com Painting | Painting (Applicators) | Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Pressure Washing/Ext. Building Cleaning | Concrete Coatings/Pool Decks/Entries Invisible Waste Services. . . . . . . . . . . . . . . . . . . . . 407-251-1552 james.cornell@invisiblewasteservices.com Pressure Washing/Ext. Building Cleaning | Bulk Waste Removal | Waste Removal | Waste Removal/Consulting | Waste/Recycling/Specialty/Consulting | Waste/Recycling Jim Cary Painting. . . . . . . . . . . . . . . . . . . . . . . . . . 407-468-6057 jimcarypainting@gmail.com Painting | Painting (Applicators) | Paints & Supplies Kay Green Design. . . . . . . . . . . . . . . . . . . . . . . . . . 407-246-7155 jerry@kaygreendesign.com Interior Design Kelley & Grant, PA. . . . . . . . . . . . . . . . . . . . . . . . . . (561)672-1161 Jerron@kelleygrantlaw.com Evictions | Legal KeyTrak, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (888)539-8725x77853 ccampbell@keytrak.com Key Control Systems | Turn-Key | Access Control Systems Kings III Emergency Communications. . . . . . . . . . . (972)906-7046 kthomas@kingsiii.com Telephone Answering Services/Pay Telephone | Safety Awareness Products | Insurance Services/Risk Management Kitchen Solvers of Orlando. . . . . . . . . . . . . . . . . . . (407)603-1945 debbie.goncalves@kitchensolvers.com Remodeling | Cabinet/Kitchen/Bath | Restoration-Fire,Water & Wind-Insurance Knightspeed Moving. . . . . . . . . . . . . . . . . . . . . . . . (800)591-0161 julian@knightspeedmoving.com Relocation Services | Moving & Storage | Residential Products/Services Lanco Paints & Coatings. . . . . . . . . . . . . . . . . . . . . (407)240-4000 cjennings@lancopaints.com, tlynn@lancopaints.com . . . . . . Paints & Supplies Landscape Design Group, Inc. . . . . . . . . . . . . . . . . 407-359-4332. Bburford@ldgi.us. . . . . . . . . . . . . . . . . . . Landscaping/Lawn Maintenance/Consulting | Mulch | Irrigation Repairs/Parts | Lawn/Shrub Spraying | Landscaping/Lawn Maintenance Lapin Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-841-8200 accounting@lapinservices.com Sewer/Septic | Plumbing Parts/Supplies/Services Law Office of James I. Barron, III, P.A.. . . . . . . . . . . 407-865-5621 lcaulder@jamesbarronlaw.com Evictions | Legal | Attorney/Court Services

Law Offices Of Heist, Weisse & Wolk P.A.. . . . . . . . . 800-253-8428 harry@evict.com Attorney/Court Services | Legal | Evictions LeaseTerm Solutions. . . . . . . . . . . . . . . . . . . . . . . . (888)814-6950 judy@leasetermsolutions.com Insurance Services/Risk Management Leisure Creations. . . . . . . . . . . . . . . . . . . . . . (256)332-4567x201 pffarris@lcfurn.com Pool and Patio Furniture | Outdoor/Indoor Furniture Liberty Group (The). . . . . . . . . . . . . . . . . . . . . . . . . (407)512-6408 Acct1lg@thelibertygroup.com Personnel/Temporary Services | Maintenance Repairs Liberty Rent Guarantee. . . . . . . . . . . . . . . . . . . . . . (678)697-8245 sharp@libertyrent.com .Resident Surveys | Resident Retention | Financing | Electronic Payment Service | Pre-Employment/Resident Screening Liberty Seal Coat Ltd. . . . . . . . . . . . . . . . . . . . . . . . (386)676-1111 tgahan@libertysealcoat.com Asphalt Paving/Repairs | Curb Repair/Painting | Maintenance Repairs | Painting | Parking Lot Maintenance Lifeline Fire Protection . . . . . . . . . . . . . . . . . . . . . . (352)243-7774 bettyb@lifelinefire.com Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Fire Alarm Installation, Monitoring & Service | Fire Alarm Certification & Consulting Lifestyle Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . 407-293-8334 david@lifestyleflooringinc.com Floor Covering MRI Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-321-8770 nick.frantz@mrisoftware.com Computer Software/Hardware Maintenance Supply Headquarters. . . . . . . . . . . . . (813)527-0740 buck.johnson@supplyhq.com Maintenance Supplies Mallard Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . 321-804-4907 bobq@mallardsystems.com Roof & Exterior Cleaning Marcone Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . 407-422-8381 james.savignac@marcone.com Appliances | Appliance Refinishing/Repairs | Maintenance Repairs | Maintenance Supplies | Microwave Oven Parts Marietta Drapery & Window Coverings Company . . (407)786-0418 lrepa@mariettadrapery.com Window/Screen/Door Replacement Parts | Blinds/Draperies Sales/Installation Massey Services, Inc . . . . . . . . . . . . . . . . . . . . . . . (407)521-7373 lbsmith@masseyservices.com, tswanson@masseyservices. com, sblunt@masseyservices.com Lawn/Shrub Spraying | Exterminators Mid Florida Golf Cars Distributors, Inc. . . . . . . . . . . 407-699-6400 jarmstrong@midfloridagolfcars.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies Mirrormate, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . (704)681-3459 holbertsales@mirrormate.com. . . . . . . . . . . . . . . . . . . . . . . . Remodeling | Cabinet/Kitchen/Bath Modern Message LLC. . . . . . . . . . . . . . . . . . . . . . . 214-238-4443 nikki@modernmsg.com Advertising/Marketing Moen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-340-3249 shane.kelly@moen.com Cabinet/Kitchen/Bath | Bathtub Repairs & Refinishing | Maintenance Repairs | Maintenance Supplies Mohawk Industries. . . . . . . . . . . . . . . . . . . . . . . . . (813)597-7087 joseph_jefferson@mohawkind.com Construction | Floor Covering MyRentComps.Com . . . . . . . . . . . . . . . . . . . . . . . . (407)206-3791 rsmith@myrentcomps.com Market Research | Market Survey/ Online National Credit Systems, Inc. . . . . . . . . . . . . . . . . . 800-530-0676 pmann@nationalcreditsystems.com Credit/Collection Information Oakhurst Signs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 727-532-8255 Scott@oakhurstsigns.com Signs/Flags/Banners

supplier partner directory On-Site.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (408)795-4167 jrossi@on-site.com Leasing Company | Resident Surveys | Resident Retention | Resident Retention Functions | Residential Products/Services | Relocation Services One Stop Cooling and Heating, LLC. . . . . . . . . . . . . (407)629-6920 james.parejo@onestopcooling.com Air Conditioning | Air Conditioning Filter/ Filter Materials | Heating & Air Conditioning Supplies/Parts One Stop Resources, LLC. . . . . . . . . . . . . . . . . . . . (407)615-7805 info@1stopresources.com Moving & Storage | Cleaning Services | Painting Orlando Golf Carts. . . . . . . . . . . . . . . . . . . . . . . . . . 407-426-9727 wfierro@orlandogolfcars.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies Orlando Prestige Painting & Restoration, Inc.. . . . . . (407)852-7981 jpinto@orlandoprestigepainting.com Painting | Paints & Supplies | Painting (Applicators) | Maintenance Repairs | Maintenance Supplies Orlando Utilities Commission . . . . . . . . . . . . 407-423-9100x2491 SRadvak@ouc.com Utilities | Water Conservation | Access Control Systems | Energy Conservation Ox-Built Construction, LLC . . . . . . . . . . . . . . . . . . . 770-485-3698 audrey@ox-built.com Roofing Contractors/Consultants | General Contractors | Remodeling P Fudge and Associates, Inc. . . . . . . . . . . . . . . . . . (407)965-4168 doug@fudgeinsurance.com Insurance Sales | Insurance Services/Risk Management PEAK Contractors Inc . . . . . . . . . . . . . . . . . . . . . . . (813)559-8550 Dave@peakcontractorsinc.com Construction | Construction Consultant | Painting | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Pressure Washing/Ext. Building Cleaning POOLSURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-855-1500 ap@poolsure.com Swimming Pool Chemical/Supplies/Cleaning PRISMATIC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)895-0029 andee@helloprismatic.com Market Research | Market Survey/ Online | Advertising/ Marketing Patrol Services of Orlando. . . . . . . . . . . . . . . . . . . . (541)265-4399 gvazquez@patrolservices.org Patrol Services | Security Services/On-Site Performance Roofing . . . . . . . . . . . . . . . . . . . . . . . 407-210-1503 pclellan@performanceroofingusa.com Roofing Contractors/Consultants Pet and Playground Products . . . . . . . . . . . . . . . . . (334)318-5448 keasterling@herculespoly.com Pet Services/Sitting | Playground/Shade & Park Equipment | Playground & Park Equipment Porter/PPG Paints. . . . . . . . . . . . . . . . . . . . . . . . . . 407-340-1843 julialehman@ppg.com Painting | Painting (Applicators) | Paints & Supplies Precision Sidewalk Safety Corp. . . . . . . . . . . . . . . . (877)799-6783 marny@precisionsidewalksafety.com Sidewalk Repairs/ Grinding Prestige Management Group Solutions,�LLC�. . . . . (888)808-4044 andis@prestigemanagementgroup.com Advertising/Marketing | Cleaning Services | Waste/Recycling/ Specialty/Consulting | Waste Removal | Bulk Waste Removal ProMAXima Strength & Conditioning. . . . . . . . . . . . (407)429-9972 csteele@promaxima.com Exercise Equipment Professional Debt Mediation. . . . . . . . . . . . . . . . . . (888)676-9873 jleitch@pdminc.net Credit/Collection Information Proscape Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)438-7442 kodell@proscape.biz Lawn/Shrub Spraying | Landscaping/Lawn Maintenance/ Consulting | Plants/Planting Supplies | Irrigation Repairs/ Parts | Sprinkler Systems (irrigation)

Prospect Construction & Development Group, LLC . (407)502-2939 michele.zahn@prospectcdg.com Mold/Asbestos/Lead Remediation/Restoration & Consulting | Roofing Contractors/Consultants | Construction Consultant | Q Group Builders, Inc. (The). . . . . . . . . . . . . . . . . . . 215-942-6700 mmoser@theqgroup.biz Curb Repair/Painting | Parking Lot Maintenance | Concrete Coatings/Pool Decks/Entries | Tennis Courts | Aluminum Contractors | Quality Restoration & Renovations . . . . . . . . . . . . . (813)517-1555 jj.hernandez@qualityroofinginc.net, ehsan@qualityroofinginc.net Rehab | Construction | Fire Restoration | RestorationFire,Water & Wind-Insurance | Remodeling Quality Roofing, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (813)620-4797 Rick.Jenkins@qualityroofinginc.net Roofing Contractors/Consultants Quick Response Fire Protection. . . . . . . . . . . . . . . . (407)469-2134 mbrasher@quickresponsefl.com Fire Alarm Certification & Consulting | Security Systems/ Service, Installation & Monitoring | Fire Alarm Installation, Monitoring & Service | Backflow Testing & Repair| Fire Extinguishers R A Cassel and Associates . . . . . . . . . . . . . . . . . . . 407-599-5890 rick.cassel@racassel.com, accounting@racassel.com Computer Software/Hardware R-Tistic Interiors, Inc. . . . . . . . . . . . . . . . . . . . . . . . 407-677-6197 gretchenquinn@aol.com Painting (Applicators) | Interior Design Randazzo Builders, Inc.. . . . . . . . . . . . . . . . . . . . . . 352-385-4783 julie@randazzobuilders.com Construction | Construction Consultant | Interior Design | Fire Restoration | Water Restoration Randstad USA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-345-8118 Nicole.grzesek@randstadusa.com Personnel/Temporary Services Real Floors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-960-1752 AP@redifloors.com, jneal@redifloors.com Rehab | Floor Covering | Carpet Sales RealPage, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 972-820-3015 stacey.blackwell@realpage.com Computer Software/Hardware | Residential Products/Services Realync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (312)971-7023 contact@realync.com Advertising/Marketing | Computer Software/Hardware Redi Carpet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-855-4700 Lindsay.Blaquiere@redicarpet.com, Linda.Beach@redicarpet.com Carpet Sales Regal Paint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561-659-9034 Orlando@regalpaint.com Paints & Supplies | Painting (Applicators) | Painting Reisch Consulting Group, Inc.. . . . . . . . . . . . . . . . . 407-628-2742 areisch@reischconsulting.com Forensics Consulting Reliable Roofing of Florida Inc. . . . . . . . . . . . . . . . . (407)720-7188 angielea@reliableroofing.biz Roofing Contractors/Consultants Renovia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (866)271-2148 kmcmillan@renovia.com Painting (Applicators) | Pressure Washing/Ext. Building Cleaning | Carpentry & Refurbishing | Painting Rent Debt Automated Collections, LLC . . . . . . . . . . (800)467-2316 apusateri@rdacgroup.com Credit/Collection Information Rent Dynamics. . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-513-7368 blake@rentdynamics.com Pre-Employment/Resident Screening | Resident Surveys | Resident Retention | Residential Products/Services Rent Path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-247-8484 lwolters@rentpath.com Internet Services & Design | Market Survey/ Online | Multimedia Services | Advertising/Marketing | Market Research

Republic Services of Orlando . . . . . . . . . . . . . . . . . (407)293-8000 lcorbett@repulicservices.com Waste/Recycling | Waste Removal | Compactor Rentals ResMan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972)349-1406 amanda.mabrey@resmancloud.com, Catherine.rodriguez@myresman.com Computer Software/Hardware Resident News. . . . . . . . . . . . . . . . . . . . . . . . . . . . (800)961-1916 nikkiblews@gmail.com Signs | Newsletters | Resident Retention Rezcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-678-0023 payables@rapcosupply.com, Daniel.Sobremonte@rapcosupply.com General Contractors | Maintenance Repairs | Sidewalk Repairs/ Grinding | Air Conditioning Filter/ Filter Materials | Air Conditioning Rite Rug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-466-1523 ap@riterug.com Floor Covering | Carpet Sales | Carpet Cleaning Services Ronald West Roofing, LLC. . . . . . . . . . . . . . . . . . . . (844)766-9378 Paul@bardane.net Roofing Contractors/Consultants Roto Rooter Services Co.. . . . . . . . . . . . . . . . . . . . . 407-855-7900 DeWayne.owens@rrsc.com Plumbing Parts/Supplies/Services | Water Restoration Royal Landscape Nursery. . . . . . . . . . . . . . . . . . . . 407-296-3042 ce@royallandscapenursery.com Landscaping/Lawn Maintenance/Consulting Ryan Austin Design. . . . . . . . . . . . . . . . . . . . . . . . . (404)600-5614 accounting@ryanaustindesign.com Interior Design | Internet Services & Design | Architecture | Advertising/Marketing | Remodeling SERVICE MASTER PLUMBING SERVIC. . . . . . . . . . . 407-671-6494 office@servicemasterplumbing.com Plumbing Parts/Supplies/Services SOFITCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904)521-8775 Melody@so-fitco.com Exercise Equipment Saxon Business Systems - Xerox . . . . . . . . . . (407)291-4666x655 ehernandez@saxon.net Copier Sales, Service & Repair Seminole Asphalt Paving, Inc . . . . . . . . . . . . . . . . . 407-323-0111 bruce@seminoleasphaltpaving.com Asphalt Paving/Repairs Seminole Office Solutions. . . . . . . . . . . . . . . . (407)830-7950x157 melisar@sosfla.com Computer Software/Hardware | Copier Sales, Service & Repair Shayne Systems, Inc.. . . . . . . . . . . . . . . . . . . . . . . 407-299-2552 shaynesystems@bellsouth.net Sidewalk Repairs/ Grinding Shergroup Security. . . . . . . . . . . . . . . . . . . . . . . . . (407)545-7337 c-sandbrook@shergroup.net Patrol Services | Security Services/On-Site | Security Systems/Service, Installation & Monitoring Sherwin Williams Company (Carpet). . . . . . . . . . . . 407-843-6020 Mark.S.Rassi@sherwin.com Painting | Paints & Supplies | Painting (Applicators) Signal 88 Security Orlando. . . . . . . . . . . . . . . . . . . (407)456-9006 Orlando@signal88.com Security Services/On-Site Sinnott Blacktop LLC. . . . . . . . . . . . . . . . . . . . . . . .(218)341-7799 staciesinnott@sinnottblacktop.com Asphalt Paving/Repairs Skinner Waste Solutions. . . . . . . . . . . . . . . . . . . . . (904)683-6755 russell@skinnerwastesolutions.com Waste/Recycling | Waste Removal Softwash Services . . . . . . . . . . . . . . . . . . . . . . . . . 407-221-3011 accounting@softwashsystems.com Maintenance Supplies | Chemicals/Supplies/Cleaning | Roof & Exterior Cleaning Solidway Construction, Inc.. . . . . . . . . . . . . . . . . . . (407)383-5609 dopico@solidwayroofing.com Remodeling | Construction | Residential Products/Services | Roofing Contractors/Consultants

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supplier partner directory Southeast Floors, LLC. . . . . . . . . . . . . . . . . . . . . . . 407-888-8008 luis@sefloors.com Carpet Sales | Floor Covering Southeastern Laundry Equipment. . . . . . . . . . . . . . (407)402-1571 peter@selaundry.com Coin Operated Laundry Equipment Southern Aquatic Management, Inc.. . . . . . . . . . . . 407-416-3482 a.church@southernaquaticmgmt.com Lake Maintenance Southern Management Systems, Inc.. . . . . . . . . . . 407-895-7100 marilyn@sms-collects.com Credit/Collection Information Spherexx.comÂŽ. . . . . . . . . . . . . . . . . . . . . . . . . . . (918)491-7500 bwilson@spherexx.com Advertising/Marketing | Public Relations | Roommate Matching | Internet Services & Design | Market Survey/ Online Spies Pool, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-847-2771 todd@spiespool.com .Swimming Pool Repairs & Renovations | Chemicals/Supplies/ Cleaning Stratus Construction & Roofing. . . . . . . . . . . . . . . . (407)625-5866 skramer@stratusroofing.com, office@stratusroofing.com, tlobo@stratusroofing.com Roofing Contractors/Consultants | Construction Summit Broadband Inc.. . . . . . . . . . . . . . . . . . . . . . 407-996-8900 ap@summit-broadband.com Telecommunications & Entertainment Services | Computer Software/Hardware | Internet Services & Design Sunbrite Outdoor Furniture. . . . . . . . . . . . . . . . . . . 407-294-9041 will@sunbritefurniture.com Outdoor/Indoor Furniture | Awnings | Pool and Patio Furniture | Outdoor/Indoor Furniture/Refinishing Sunburst Trees & Lawncare, Inc.. . . . . . . . . . . . . . . (407)767-0077 allison@sunbursttrees.com Landscaping/Lawn Maintenance | Plants/Planting Supplies | Sprinkler Systems (irrigation) | Mulch | Fountains/Sales & Service | Tree Services | Irrigation Repairs/Parts Surface-Tech, LLC . . . . . . . . . . . . . . . . . . . . . . . . . (727)522-0282 surfacetechllc@gmail.com Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Carpentry & Refurbishing | Outdoor/Indoor Furniture/ Refinishing | Counter Repairs & Refinishing Swet Construction Group . . . . . . . . . . . . . . . . . . . . (321)594-5569 frank@swetconstructiongroup.com General Contractors | Interior Design | Rehab | Mold/ Asbestos/Lead Remediation/Restoration & Consulting Swift Dry Carpet Cleaning. . . . . . . . . . . . . . . . . . . . (407)861-9116 ross@swiftdrycarpetcleaning.com Carpet Cleaning Services | Cleaning Services Switch Electric LLC. . . . . . . . . . . . . . . . . . . . . . . . . 800-929-5035 nava@switchelectric.net Electrical Supplies/Services Systems Group, Inc. (The). . . . . . . . . . . . . . . . . . . . 407-532-6021 brittanysharr@systemsgrp.com Fire Alarm Certification & Consulting | Security Systems/ Service, Installation & Monitoring | Fire Alarm Installation, Monitoring & Service | Fire Extinguishers | Security Services/ On-Site THS National, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . 919-741-6229 invoices@thsnational.com General Contractors TP Foam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (844)487-3626 mvennitti@tpfoam.com Chemicals/Supplies/Cleaning | Terminix Commercial . . . . . . . . . . . . . . . . . . . . . . . 877-837-6464 grosado@terminix.com Exterminators | Bed Bug Detection TextBox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (850)205-1111 brian@textbox.cc Voice Mail/Messaging | Telecommunications & Entertainment Services

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The Key www.aago.org

The Lake Doctors, Inc. . . . . . . . . . . . . . . . . . . . . . . (407)327-1080 julian.stern@lakedoctors.com. . . . . . . . . . . . . . . . . . . . . . . . Lake Maintenance | Fountains/Sales & Service The Sherwin Williams Company. . . . . . . . . . . . . . . 407-650-5091 swrepQ575@sherwin.com Paints & Supplies Top Line Recreation . . . . . . . . . . . . . . . . . . . . . . . . 800-921-4509 soniap@toplinerec.com Playground/Shade & Park Equipment Total Building Maintenance, Inc.. . . . . . . . . . . . . . . (407)260-5558 totalbuildingmtn@aol.com . . . Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning | Asphalt Paving/Repairs Total Green Cleaning Inc. . . . . . . . . . . . . . . . . . . . . 407-413-5561 totalgreen12@yahoo.com Pressure Washing/Ext. Building Cleaning | Cleaning Services | Carpet Cleaning Services | Turn-Key US Heating and Air Conditioning, Inc. . . . . . . . . . . . 407-774-9850 natasha@callushac.com, steven@callushac.com Plumbing Parts/Supplies/Services | Air Conditioning | Air Quality Service/Indoor | Air Conditioning Filter/ Filter Materials | Maintenance Repairs | US Lawns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)319-9044 hannah.subh@uslawns.net Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Irrigation Repairs/Parts | Sprinkler Systems (irrigation) | Tree Services | Plants/Planting Supplies UniFirst Corporation . . . . . . . . . . . . . . . . . . . . . . . . (407)667-9300 fletcher_williams@unifirst.com.Chemicals/Supplies/Cleaning | Uniforms/Career Apparel Valet Living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-574-2587 Nancy.Baier@valetliving.com Waste Removal | Waste Removal/Consulting | Waste/ Recycling | Waste/Recycling/Specialty/Consulting Verified Vendor. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)272-2904 mscee@verifiedvendor.com Advertising/Marketing | Training/Education | Referral Services Vermana. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)601-3943 amesa@vermana.com. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Swimming Pool Repairs & Renovations | Fountain/Sales & Service Veteran’s Security Corps of America, Inc. . . . . . . . . (954)731-5161 info@vscguards.com Security Services/On-Site | Patrol Services Vital Signs of Orlando. . . . . . . . . . . . . . . . . . . . . . . . (407)2970680 dave@vitalsignsorlando.com Signs | Signs/Flags/Banners Washco Laundry Equipment, Inc. . . . . . . . . . . . . . . 800-342-9683 john@washco.com Coin Operated Laundry Equipment Waste Connections of Florida. . . . . . . . . . . . . . . . . 407-619-2123 payable.orlando@progressivewaste.com, mike.stutts@wasteconnections.com Waste/Recycling/Specialty/Consulting | Waste Removal Waste Helper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)990-3943 Wastehelper@gmail.com Waste Removal | Waste/Recycling | Waste Removal/ Consulting | Waste/Recycling/Specialty/Consulting | Bulk Waste Removal Waste Management. . . . . . . . . . . . . . . . . . . . . . . . (321)684-9670 cfitzge3@wm.com Waste/Recycling | Waste/Recycling/Specialty/Consulting | Waste Removal | Bulk Waste Removal | Waste Removal/ Consulting | Compactor Rentals Waste Pro of Florida. . . . . . . . . . . . . . . . . . . . . . . . 321-377-5391 rbelanger@wasteprousa.com Waste Removal | Waste/Recycling | Waste Removal/ Consulting | Waste/Recycling/Specialty/Consulting Water Vendors By Us. . . . . . . . . . . . . . . . . . . . . . . . (706)273-2112 don@wvbyus.com Car Wash/Coin Operated/Vac & Water Machines

Watermark Restoration. . . . . . . . . . . . . . . . . . . . . . 404-550-1902 blangley@watermark.us.com, ltidmore@watermark.us.com Roofing Contractors/Consultants | Fire Restoration| General Contractors | Siding/Installation | Remodeling | Wayne Automatic Fire Sprinkler, Inc.. . . . . . . . . . . . 321-332-4599 dyork@waynefire.com Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Fire Extinguishers | Security Systems/Service, Installation & Monitoring | Fire Alarm Installation, Monitoring & Service WellKept from Premium Trash Services. . . . . . . . . . (855)937-4587 billing@wellkept.com, info@wellkept.com, CourtneyGavin@wellkept.com Waste/Recycling/Specialty/Consulting | Waste Removal | Waste Removal/Consulting WellTech Pest Solutions . . . . . . . . . . . . . . . . . . . . . (727)734-7726 info@welltechpest.com Exterminators | Bed Bug Detection Wilkins Law Firm . . . . . . . . . . . . . . . . . . . . . . . . . . (866)235-1646 cmccoy@wilkins-lawfirm.com Legal Wilmar Industries, Inc. . . . . . . . . . . . . . . . 954-922-7100x185099 wade.cassell@wilmar.com Appliances | Hardware | Air Conditioning Filter/ Filter Materials | Paints & Supplies | Maintenance Supplies | Window Gang. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)906-1009 orlando@windowgang.com Cleaning Services | Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning Windsor Redevelopment Corp. . . . . . . . . . . . . . . . . (813)854-3800 ap@windsorredevelopment.com General Contractors | Roofing Contractors/Consultants | Internet Services & Design | Construction Consultant World Advertising of Florida . . . . . . . . . . . . . . . . . . 407-493-1367 bkleinstub@aol.com Printing/Typesetting/Graphic Arts | Signs/Flags/Banners | Advertising/Marketing Xtreme Mats LLC . . . . . . . . . . . . . . . . . . . . . . . . . . (407)392-0960 natalie@xtrememats.com Cabinet/Kitchen/Bath | Waterproofing | Leak Detection Yardi Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407-921-8526 Alan.adams@yardi.com Computer Software/Hardware | Residential Products/Services | Resident Surveys | Pre-Employment/Resident Screening Yellowstone Landscape. . . . . . . . . . . . . . . . . . . . . . 407-446-6010 sjohnson@yellowstonelandscape.com Landscaping/Lawn Maintenance/Consulting | Landscaping/ Lawn Maintenance York Factory Direct - Johnson Controls. . . . . . . . . . (407)462-1874 kenneth.north@jci.com Air Conditioning | Air Conditioning Filter/ Filter Materials | Maintenance Repairs | Air Quality Service/Indoor | Heating & Air Conditioning Supplies/Parts Zillow Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (206)5158234 Kaylier@zillowgroup.com, rentalsevents@zillowgroup.com Advertising/Marketing Zoom Drain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (352)805-4775x0 susan.w@zoomdrain.com Plumbing Parts/Supplies/Services | Sewer/Septic | Water/ Sewer Sub-metering | Maintenance Repairs i4 valet waste and recycling. . . . . . . . . . . . . . . . . . (407)312-5008 Info@i4valetwaste.com Waste Removal | Waste Removal/Consulting | Waste/ Recycling | Waste/Recycling/Specialty/Consulting

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