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ABOUT THE COVER In 2019, Terrain Tamer celebrates 50 years in business.

REGULAR DEPARTMENTS Calendar................................................ 6 New Members........................................ 6 AAAA Report ......................................... 7 News..................................................... 8 Products.............................................. 22

Consumer Law.................................... 102 HR Matters........................................ 103 Inside Inventory.................................. 104 PRTC................................................ 106 4WD.................................................. 108


KEEPING YOU INFORMED Monroe Safety Specialist Program returns for 2019 ...................................................... 8 Auto Innovation Centres launched................................................................................ 9 Join the Tyreplus Australia network ........................................................................... 10 Robot 3D prints replacement bracket onto automotive part........................................... 12 ACMA Automechanika Delhi concludes successfully .................................................... 13 Business as usual… or is it?...................................................................................... 14 Redarc celebrates 40 years........................................................................................ 15 Auto One Group management muscle......................................................................... 16


FEATURES Cover Feature: Terrain Tamer - Five decades of knowledge............................................. 17 R&D: MAHA - Leading the way.................................................................................... 18 Member Feature: Hella - Investing to support the independent aftermarket...................... 60 AAA Expo 2019 Review: 2019 AAA Expo a huge success!.............................................. 62 Online Services & Technology: Moving your business online ........................................... 88 Future Auto Innovations: E-drive’s quiet start will build to a full crescendo....................... 96 Trade Talk: Workshop stalwart honoured for service to trade - Maurice Donovan............... 98 In the Workshop: ARCA breakfast a keen success ....................................................... 100


Publisher Cameron McLachlan for The Australian Automotive Aftermarket Association ABN 23 002 271 454

CAB Audited

Suite 16, Building 3, 195 Wellington Road, Clayton VIC 3168, Australia Phone: 03 9545 3333 Fax: 03 9545 3355

Official publication of the AAAA

Email: Website: EDITOR Allan Edwards

EDITORIAL Tel 61 3 9372 9125

PRODUCTION MANAGER Brigid Fraser, Tel 61 3 9505 0121

 ADVERTISING Tel 61 3 9545 3333


All material appearing in Australian Automotive Aftermarket magazine is copyright. Reproduction in whole or in part is strictly forbidden without prior written consent. Contribution: Freelance contribution and submissions are welcomed by this magazine. No responsibility is accepted for unsolicited manuscripts, photographs and transparencies. The opinions expressed by contributors are not necessarily those of the AAAA. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material.




Antonio’s Auto Service 30 Green Street THOMASTOWN VIC 3074 Ph: 0431 194 915 E:

International Lubricant Distributors 11/ 100 Hay Street SUBIACO WA 6008 Ph: 1300 558 939 E:

Auto Electrical Imports Pty Ltd 129 Kerry Road ARCHERFIELD QLD 4108 Ph: 07 3274 3077 E:

Jax Quickfit Tyres Warrnambool 98-100 Koroit Street WARRNAMBOOL VIC 3280 Ph: 03 5565 2555 E:

Autodeck Pty Ltd Suite 101, 757 Bourke Street DOCKLANDS VIC 3008 Ph: 0432 581 269 E:

Marketknowledge P/L 10 Park Avenue AVALON NSW 2107 Ph: 0400 126 122 E:

BC Battery Controller Via Meucci, 11 CISLIANO (MILAN) 20080 Italy Ph: 02 9038 5059 E:

Mascot Auto Repairs 155 Coward Street MASCOT NSW 2020 Ph: 02 8338 8580 E:

Bribie Car Care PO Box 7 BELLARA QLD 4507 Ph: 07 3408 4477 E:

Oxwheels Pty Ltd 12 Apollo Court BLACKBURN VIC 3130 Ph: 03 9878 2288 E:

Club Assist 237-239 Frankston-Dandenong Road DANDENONG VIC 3175 Ph: 03 9797 8613 E:

Pro Workshop Gear 3/ 21 Groves Avenue MULGRAVE NSW 2756 Ph: 1300 082 002 E:

Autocare 2020 Brisbane Exhibition & Conventions Centre 19 – 20 June 2020

DU Distribution Limited Unit K, 88 Enterprise Avenue BERWICK VIC 3806 Ph: 1800 304 811 E:

Scuderia AutoArt Pty Ltd Unit 2, 39 Hotham Parade ARTARMON NSW 2064 Ph: 02 9114 6886 E:

Automechanika Frankfurt Messe Frankfurt, Frankfurt am Main Frankfurt, Germany 8 - 12 September 2020

Explore Co 32 Park Terrace SHERWOOD QLD 4075 Ph: 0418 774 520 E:

Sortimo Australia Unit 10, 4 Abbott Road SEVEN HILLS NSW 2147 Ph: 02 8809 5811 E:

2019 Automechanika Dubai

Dubai International Convention & Exhibition Centre 10 – 12 June 2019


Sands Expo, Las Vegas, NV 5 - 7 November 2019


Las Vegas Convention Center 5 – 8 November 2019

Automechanika Shanghai

National Exhibition & Convention Center, Puxi, Shanghai 3 – 6 December 2019

Performance Racing Industry Trade Show Indiana Convention Center, Indianapolis, Indiana 12 – 14 December 2019

2020 Automechanika Kuala Lumpa Kuala Lumpur Convention Centre, Malaysia 21 – 23 March 2020

AAAA BOARD OF DIRECTORS CHAIRMAN Graham Scudamore-Smith (QLD) Fulcrum Suspensions Ph: 07 3892 9000 DEPUTY CHAIRMAN Mark Pedder (VIC) Pedders Suspension Ph: 03 9706 3500

Stuart Charity Chief Executive Officer


SECRETARY Guy Nicholls (VIC) Ryco Group Ph: 03 9243 3371

DIRECTORS Adam Pay (NSW) Kmart Tyre & Auto Service Ph: 02 9680 6500

Peter Rogers (SA) Inspired Automotive Marketing Ph: 08 8362 1225 COMMITTEE

John Benson (VIC), Davies, Craig Pty Ltd Ph: 03 9369 1234

Janelle Gonzalez (NSW), Blue Toro Ph: 1300 258 386

Wayne Bryant (VIC), Repco Ph: 03 9566 5223

Craig Magill (VIC), Burson Automotive Pty Ltd Ph: 03 9914 5555

Nikki Gerling (VIC), Robert Bosch (Australia) Pty Ltd Ph: 03 9541 3919

Darren Robinson (VIC), HELLA Australia Ph: 03 9581 9407

Graham Scudamore-Smith Chairman


THE 2019 AUTO AFTERMARKET EXPO – RAISING THE BAR AND BRINGING OUR INDUSTRY TOGETHER As the sun sets on another highly successful Expo, the AAAA team would like to take this opportunity to thank everyone that was involved as an exhibitor, visitor, sponsor and supporter for helping us deliver a truly world class event The combined Expos featured 430 exhibitors displaying tens of thousands of products over five acres of floor space and our exhibitors raised the bar again by delivering stands and displays that would equal or better any show in our industry anywhere in the world. More than 10,000 trade visitors, including hundreds of international buyers from over 70 countries attended the Expo over the three days. The combined Awards to industry banquet and breakfast was attended by over 1,000 people and the positive energy and goodwill at these events and throughout the Expo was palpable. A personal highlight for me was witnessing the growing camaraderie building amongst the membership as we come together to fight for the future sustainability and growth of the automotive aftermarket and it was terrific to see people put aside their day to day competitive rivalries and come together to put on such a wonderful showcase of everything that is great about our industry. Not only is this Expo the largest of its kind in our region, it is one of the largest trade shows in Australia across any industry sector and we have no doubt that that our 2019 event made a definitive statement about the underlying strength and resilience of our industry and sent a strong message that the aftermarket sector is very much alive and well with a strong future ahead of us. I believe the key to the success of any industry is innovation and we have it in spades in the Australian Aftermarket with innovative people delivering innovative products and services while continually lifting the bar, solving problems and taking on the world in that understated Australian

way. While many in our industry shy away from the spotlight and just get on with the job, I believe it is fitting that every two years we take time out to formally acknowledge and recognise this innovation and success. This year we received 155 entries from 62 companies for the Australian Auto Aftermarket Awards program and we want to congratulate each and every participant on the high quality of entries. The companies and individuals that were formally recognised at the awards breakfast and at our gala banquet on the 4th of April are the “best of the best” in our industry and I believe the entire industry should be proud of setting such a high benchmark. Our industry has changed more in the last five years than it did in the previous 25 and the pace of change is increasing. With this in mind, a strong focus in our event planning was on ensuring that visitors were able to experience the latest innovative products and services in our industry as well as high quality education and networking opportunities to help them build a better auto business. A major feature of the Expo this year was the world class seminar program with a new and innovative direction, featuring multiple presenters and contributors with expert facilitation. Partnering with AutoMate Training and ICAR and working with some of the aftermarket’s leading lights, the seminars were designed to help attendees understand the latest automotive trends, technology and industry best practice and deliver insights and tips that can be easily implemented to help future-proof their business. More than 2,000 people attended the 10 Auto

Expo seminars which was an increase of nearly 25 percent on 2017 numbers which highlights the increasing demand for high quality education and training. This is an Expo run by the industry for the industry and we are very proud that a range of international and domestic auto industry associations and media partners actively supported the Expo this year and many were directly involved either as exhibitors or running their own co-located events, seminars or conferences. There were also more than 50 co-located seminars, conferences and meetings in addition to the sub-events held in and around the Expo. We believe that this was our most successful event yet and marks another significant turning point in the evolution of the Expo. However we will never rest on our laurels and our Expo team are already working hard on delivering a bigger and better event in two years’ time to be held back at the Melbourne Exhibition Centre from the 15th to the 17th of April, 2021. In closing we hope you enjoy reading this special Expo review edition of the Australian Automotive Aftermarket Magazine which features a comprehensive wrap up of all the Expo action.


STUART CHARITY Executive Director 7



Align your automotive repair business with Australia’s top selling brand of ride performance products For a minimum investment of $75, Monroe explains that by becoming part of the Monroe Safety Specialist program your business will benefit from Monroe’s national marketing campaigns which include targeted print and online advertising, social media and promotions designed to attract more shock absorber replacement business directly to your workshop. Monroe says the Monroe Safety Specialist program also heightens consumer attention to the risks of driving a car with worn shock absorbers, encouraging them to check the condition of these important suspension components with each service or repair visit to their mechanic. The popular Monroe website includes an online Dealer Locator that directs new customers to their most convenient Monroe Safety Specialist. This combined with extensive social media promotion and a broad national advertising program, makes being a part of the Monroe Safety Specialist

program a must for suspension specialists and general automotive repairers, says Monroe. Your $75 Monroe Safety Specialist investment extends for 12 months and Monroe provides the following value packed inclusions: • Your business will be listed in Australia’s leading online mechanic community at www. This customer generating listing is worth $195 per year, but is yours at no cost as a part of becoming a Monroe Safety Specialist. Additional customer exposure and business generation can be gained from this popular website at no additional cost. • Monroe Safety Specialist merchandise pack includes a Monroe counter mat, a brochure holder with Monroe brochures, an official Monroe Safety Specialist framed Certificate, Monroe seat covers, a Monroe calculator joined by additional useful business items such as Monroe notepads and pens.

• Exclusive Monroe Safety Specialist competitions and promotions will be conducted during the year, placing members in the running to win great prizes - just for being a part of the program. The smallest or largest of automotive repair businesses can benefit from becoming a Monroe Safety Specialist, says Monroe, which states this successful long term customer facing concept has been designed with one clear and specific goal, to deliver customers directly to your business either by phone, from online channels, or in person through national advertising campaigns that promote the Monroe Safety Specialist network throughout the year. To become a Monroe Safety Specialist, contact your local Monroe Territory Manager or call Monroe Australia Customer Service on 1800 088 205.  

BENEFIT FROM A NEW EQUIPMENT TAX INCENTIVE Capricorn says it can help Capricorn, Australasia’s largest automotive cooperative, explains it offers finance to its Members as it helps them take advantage of a government program incentivising new equipment purchases. The Australian Federal Government is offering an instant asset write-off on equipment purchases of up to $20,000 which are acquired before June 30, 2019 for small businesses with a turnover of less than $10 million. Under normal circumstances, businesses would only claim a percentage of equipment purchases


through depreciation. However, this Federal Government incentive scheme allows businesses to claim a full deduction immediately, meaning that businesses are not left out-of-pocket for any equipment purchased and installed prior to the end of the financial year. A number of news outlets have recently reported that only 47 percent of SMEs (Small and Medium Enterprises) in Australia are aware of this tax break. Capricorn Finance offers highly competitive loans, providing its Members with the cash flow needed to make their workshop equipment dreams a reality.  Some Members will even be offered conditional, pre-approved finance to further streamline the financing process when purchasing new equipment before the end of financial year cut-off. Of course, says Capricorn, Members also benefit by using Capricorn Finance with $0 set-up fees along with being able to earn Capricorn Reward Points on the value of the loan.    For many Capricorn Members this could be the key to expanding their businesses through the purchase of hoists, new spray booths, wheel balancers, diagnostic tools or any other workshop equipment provided by Capricorn’s vast list of Preferred Suppliers. 

It is important to note that anyone who is interested in taking advantage of the Government’s instant asset write-off should consult their accountant to ensure that they meet the necessary criteria.   To find out more about Capricorn Finance loan eligibility, contact Capricorn Finance on 1800 327 437 or by emailing  To find out more about Capricorn membership and how you can join, visit or send an email to


AUTO INNOVATION CENTRES LAUNCHED The centres were officially launched on Thursday 4 April at the 2019 AAA Expo The Australian Automotive Aftermarket Association (AAAA) unveiled the exciting future of Australia’s automotive aftermarket industry product design and development capabilities on the first day of the AAA Expo. AAAA Chief Executive Officer Stuart Charity announced the establishment of two Automotive Innovation Centres based in Victoria and South Australia. Co-funded by Federal and Victorian Government industry development grants, these state of the art facilities will provide Australian automotive product designers and manufacturers with the tools, advanced technology, vehicles, expertise and the collaborative environment required to innovate, design and test products for local and export markets. These Automotive Innovation Centres will also significantly reduce the time and cost in developing innovative new products for domestic and export markets. The Melbourne Innovation Centre, which is scheduled to open during the second half of 2019, will support the development of new automotive aftermarket products by Australian advanced manufacturing businesses. This will be achieved by providing them with access to services including base OEM vehicle data and measurements, 3D scanning and printing, measuring sessions, technology transfer and rapid prototyping. In addition, state of the art testing facilities will form a core element of the facility’s offering to the entire industry, along with the delivery of highly specialised training. The vision for the South Australian facility, which will open in 2020, is to establish a national centre of excellence for dynamic vehicle testing including brake and electronic stability control along with Advanced Driver Assistance System

(ADAS) testing, suspension development and load capacity validation. “We are confident that these Automotive Innovation Centres will play a key role in ensuring that AAAA member companies are leveraging world leading technology and best practice when it comes to the development, testing, integration and validation of their products to verify the ongoing safety and compliance of modified vehicles,” Stuart said. Stuart was joined at the launch by Auto Innovation Centre Manager, Luke Truskinger, who outlined the concepts behind the establishment of these vitally important Australian Innovation Labs. “We strongly believe that the key to the success of our manufacturing sector is innovation and it is therefore vital that companies continue to invest in R&D, new products and capital equipment to keep ahead of the curve,” Luke said. “In addition, the rapid changes in vehicle technology mean that parts producers need to continually raise the bar in their testing and validation to ensure that their products fully integrate with today’s highly computerised vehicles to ensure ongoing compliance with local and international design specifications.” While the well-publicised closure of Australia’s car manufacturing sector in 2017 was a devastating blow to the tens of thousands of workers from the vehicle manufacturers and their supply chain companies directly impacted by these decisions, it did not lead to the demise of the entire Australian automotive manufacturing industry as many incorrectly predicted.  “The Australian automotive aftermarket manufacturing sector continues to punch well above its weight on the global stage. Australian automotive aftermarket manufacturers currently turn over $5 billion per annum, employ 21,000 people directly and export $1 billion per year of

locally manufactured product - and these exports are growing strongly,” Stuart said. “Earlier this year we commissioned ACA Research to undertake a survey of our manufacturers to measure the health of the industry and the preliminary findings are very telling of the exciting future potential of Australian automotive aftermarket manufacturing. “Seventy-eight percent of all Australian aftermarket manufacturers engage in export with our largest markets being the USA, Europe and the UK in that order. An incredible 82 percent of those surveyed expected export sales to be either a little higher or significantly higher over the next three years with only three percent projecting lower export sales,” Stuart said. In the face of strong import penetration, the Australian automotive aftermarket industry’s response has been to move up the value chain - from service parts to high-value specialty products with a technological advantage such as 4WD, high performance and motorsport components. All of these products are purchased on innovation, performance and features rather than on price. The massive increase in domestic and global sales of 4WD and SUVs has also created significant demand for highly specialised automotive aftermarket components. This has opened the door to new opportunities for the Australian automotive aftermarket industry in the design and development of functional accessories as well as performance and safety enhancement products. “The two new Auto Innovation Centres will play a crucial role in the ongoing development of not just world class, but world leading automotive aftermarket products and components for the domestic market and for global export markets,” Stuart said. For more information, visit 9


AUSTRALIA’S LARGEST AFTERMARKET EGR COOLER RANGE EGR coolers are essential in modern engines to maintain efficiency and meet exhaust emission standards Adrad explains it is a leading manufacturer and supplier of engine cooling parts, in particular radiators and intercoolers. It also claims to offer Australia’s largest range of quality aftermarket EGR coolers.

For passenger cars, 4x4s, light commercials and heavy vehicles Adrad says it has co-developed and selectively sourced EGR coolers from world-class manufacturers. The products are designed and constructed to meet or exceed original equipment specifications with direct, bolt-in fitment. Adrad’s range of EGR coolers suit more than 100 applications and cover popular vehicle makes including Audi, BMW, Citroen, Ford, Hyundai, Kia, Landrover, Mazda, Nissan, Peugeot, Skoda, Toyota, Volkswagen and Volvo.

Signs of EGR Cooler failure Often the first sign that there’s a problem with

the EGR cooler is the ‘Check Engine’ light. Restriction or a fault at the EGR cooler will trigger the engine control management system to alter settings that compromise the environmental and engine efficiency. Other warning signs of EGR cooler failure include white smoke or steam from the exhaust or a gradual loss of coolant where no leak is visible. ‘Puking’ at the overflow reservoir can occur when extremely high temperatures are reached within the EGR cooler, causing coolant to boil inside the unit. The sudden expansion of gas will force the liquid coolant into the overflow reservoir and leave air pockets in the engine block cooling channels, preventing effective engine cooling.

Always check the whole cooling system Whenever a cooling issue is detected, it is important to examine the entire vehicle cooling system for failures or restrictions. A problem component can produce issues with downstream parts, especially if coolant flow is restricted.

Quality Accreditation and National Warranty Support Adrad says that all of its aftermarket parts, including EGR coolers, are supplied under the company’s ISO accreditation 9001:2015, with national warranty and full sales support. For more information on Adrad’s extensive engine cooling range, including EGR coolers, call 1800 882 043.

JOIN THE TYREPLUS AUSTRALIA NETWORK Tyreplus is offering the possibility for automotive specialists to join its Licensee program Tyreplus Australia is inviting talented automotive experts to join its Licensee program as it expands its retail network. The company says that by being a preferred partner to iconic brands Michelin and BFGoodrich, you can associate yourself with world leaders in innovation and sustainable development. “Our team can help you grow your business and be active in your local community,” Tyreplus Network Manager, David Peck, said. “The Tyreplus retail development program is intended to make business easier. Our customerfirst approach means that excellent service is


always around the corner at any of our stores. “Our licensees have a great sense of community and are involved in local activities and events and we are now looking for likeminded entrepreneurs to join our family!” Tyreplus says that workshop owners who have selected its program have chosen to maintain their independence while benefiting from the tyre retail expertise offered by the company. New Licensees are supported with ongoing product and services training, it says, while stating it also provides necessary tools and strategies to successfully bring tyre sales into your mechanical business. “Joining the Tyreplus family will also allow you to step into the digital world and keep connecting with local customers. Complementing traditional retail success with online marketing expertise means you can be more successful at welcoming new customers and keeping a loyal base satisfied,” David said. Each Tyreplus dealer website is tailored to the individual business and owners have full control of their sites and decide on the range of products,

pricing and services offered online. Customers can order and book online or request a callback and detailed reports are available to each dealer including site traffic, search information and more. “Our Licensees do not pay fees, marketing levies or subscriptions for being part of the Tyreplus network,” David said. “Our program is intended to support the long term success of our partners. By providing outstanding products with strong market demand in Michelin and BFGoodrich tyres, you are choosing to partner with winning brands.” To see some of Tyreplus’ dealer stories visit If you are interested in joining the Tyreplus family, please contact Network Manager, David Peck, on 03 8671 1016.




Michelin was awarded the prize during Tire Technology Expo 2019

In a world first, Swinburne’s Repairbot project has achieved a major milestone

A worldwide panel of 31 tyre industry specialists made up of tyre and vehicle manufacturers, industry research professionals and university experts has chosen Michelin as ‘Tire Manufacturer of the Year.’ Michelin was awarded the prestigious prize at the 2019 Tire Technology International Awards for Innovation and Excellence at a ceremony during Tire Technology Expo 2019 at the Deutsche Messe, Hannover, Germany. The panel awarded the accolade to Michelin for several achievements; notably the Company’s environmental initiatives, product innovation and its work into worn tyre performance.

The Australian university’s Repairbot project has used a robot to successfully 3D print a replacement lug on an automotive headlamp assembly.

“Michelin’s environmental initiatives over the past 12 months have been outstanding; they are one of the few tyre OEs to commit to 2048 sustainability targets,” TÜV SÜD tyre expert, Judge Klaus Baltruschat, said. “Michelin has been driving the market with innovations and sustainability concepts for years, and their environmental initiatives such as micronised rubber powder and clever tread pattern design that still delivers good performance, even when close to being worn out, are just a few examples that can be cited here.” “The tire manufacturing industry is highly competitive, so it is a real honour for Michelin to receive the prestigious Tire Technology International ‘Tire manufacturer of the Year’ award,” Michelin Group Director of Research and Development, Pierre Robert, said. “Innovation has been at the heart of Michelin’s success for more than 125 years, and this award is testament to the pioneering work of the 6,000+ people working today in R&D worldwide for Michelin.” For more information, visit 12

The Repairbot project is an industry collaboration with Tradiebot, supported by AMA Group, and backed by the federal government via the Innovative Manufacturing Cooperative Research Centre (IMCRC).

Repairbot project leader Dr Isaksson is thrilled about the recent development and called it a major step towards fulfilling the project goal of a complete prototype for automatic repairs of headlight assemblies.

An in-house formulated polypropylene composite material, developed by Swinburne’s materials scientist Dr Mostafa Nikzad, was used in the process.

He pointed out the close collaboration between roboticists and material scientists as the main contributor to the success.

To guarantee the compatibility with automotive grade injection moulded plastic, Dr Nikzad and his team had to create a material with the right characteristics for 3D printing polypropylene, as well as the strength and toughness required to meet automotive quality standards. The new material has enabled the robotics team, led by Swinburne’s Dr Mats Isaksson, to engineer the 3D print of a replacement lug directly on a headlight housing. By using a robotic arm to precisely manipulate the headlight under a stationary 3D print head, complex geometries can be printed without the need for support material. Swinburne says the application has the ability to add value to an industry impacted by skills shortages and a lack of newly skilled personnel. It also opens the door to a new way of developing skills in the automotive repair industry as technicians are able to work alongside robotics systems such as the Repairbot, to fast-track their on-the-job training. “It’s amazing to witness something I envisioned three years ago becoming reality. It was such a complex project with many challenges to overcome,” Tradiebot founder, Mario Dimovski, said. “What the Swinburne team have delivered is Australian innovation at its best. The Repairbot will allow repairs to be conducted on damaged automotive plastic parts not currently repairable by technicians. The benefits will affect repair shops, consumers and flow on to the environment diverting these damaged parts from landfill. It’s a win, win for everyone.”

“The truly cross-disciplinary nature of this project has made it possible to develop new materials and methodologies hand-in-hand with the novel robotic solutions,” Dr Isaksson said. David Chuter, CEO and Managing Director of IMCRC, congratulated the Repairbot team on reaching this significant project milestone. “The Repairbot project is a great example of industry and research collaboration. The researchers at Swinburne have wholeheartedly embraced Tradiebot’s idea of developing a technology-driven solution that will automate the repair service for automotive plastic parts,” David said. “Reaching this major milestone demonstrates how committed they are to pushing materials and technology boundaries to help solve an industry specific problem that has the potential to not only transform Tradiebot’s business but the whole automotive repair industry. IMCRC as a collaborative partner is proud to help catalyse these transformative outcomes.” The project, still 18 months away from hitting the shop floor, is now moving into the next stage of validation testing of the material in application and fine-tuning the digital development of the software to manage design and repair procedures. Repairbot has drawn interest from all pockets of the repair industry and other industries including defence. Early talks are under way with a range of potential users of the system including OEMs, repair facilities and parts suppliers. For more information about Repairbot, visit


ACMA AUTOMECHANIKA DELHI CONCLUDES SUCCESSFULLY ACMA Automechanika New Delhi 2019 steered the wheels towards shifting aftermarket dynamics ACMA Automechanika New Delhi concluded on the 17th of February following four successful days of product unveilings, business dialogs, trend debates and quality networking. The event drew 515 exhibitors from 16 countries and 13,267 visitors from 42 countries, establishing its internationality once again.   Shaping the future of vehicle repairs, ACMA Automechanika New Delhi brought new innovations under the segments of parts, components, repair and maintenance. Sharing stages spread across 20,033 square metres were market leaders AC Delco India, Bosch Ltd, Delphi Automotive Systems, Mansons International Pvt Ltd, Minda Distribution and Services Ltd (MDSL) and ZF India. For the first time, the platform saw car digital solutions with companies like Air International - TTR Thermal System Pvt Ltd, SpareFit by CloudSteer Technology Pvt Ltd, Vision Embesoft Solution Intech DMLS Pvt Ltd, IP Softcom (India) Pvt Ltd showcasing developments in this arena. Overall, the innovations at the fourth edition steered the direction in which the Indian automotive industry will be moving in the coming months, says event organisers. “The aftermarket in India is today a USD 9.2 billion market and growing. Mandating standards for parts sold in the aftermarket will help the market evolve better,” ACMA President, Ram Venkatramani, said.

might look at bringing a delegation of Australian buyers as part of my objective has been achieved here.”    One of the distinguishing factors this year was the fair’s emphasis on creating a digital roadmap for both auto component and aftermarket players to cater to the emerging needs of next generation automobiles. Multiple seminars were organised by Messe Frankfurt Trade Fairs India and AMCA which brought International Purchasing Office (IPOs) Forum and thoughtleaders on stage for trend debates. Event organisers say ACMA Automechanika Delhi is recognised as one of the most influential events for the aftermarket business globally and is one of 17 Automechanika fairs held across Africa, Asia, Europe and the Americas. The next Indian edition will take place in February 2021. For further information about these fairs, please visit

“Further, with growing technological complexities in the vehicles, our technicians and mechanics will need to be suitably up-skilled to ensure better service and customer satisfaction.”   “The automotive industry is witnessing changing trends worldwide with some markets driving big push towards electric vehicles and hybrids,” Messe Frankfurt Exhibition GmbH Automechanika Frankfurt Director, Olaf Musshof, said. “The shifting dynamics are going to affect the automotive aftermarket globally and Brand Automechanika reflects these advancements at the domestic shows.” While 54 percent of exhibitors were Indian, 46 percent of exhibitors at this year’s fair came from 15 different countries competing and aligning their product offerings to the domestic market demands.   This year’s edition surpassed participation, business engagement and footfall, compared to the last one, signifying potential growth of aftermarket in the country. Further, the significant traction in the ACMA Safer Drives Pavilion is reflective of the growing consciousness towards usage of genuine components for preventing road accidents, stated ACMA Director General, Vinnie Mehta.  While international brands seem to be vying for the Indian market, Indian brands were gaining attention with IPOs and foreign buyers because of the superior product quality and new features. “I had a number of reasons to visit the trade fair this year with one of the key objectives being identifying quality Indian suppliers to sell products in Australian markets,” AAAA Executive Director, Stuart Charity, said. “There is a real opportunity for Indian companies in international automotive aftermarket and it’s time for suppliers to take the next step. “I have been to a number of trade shows globally and must say that ACMA Automechanika New Delhi is right up there in terms of number of exhibitors, quality product offerings and visitor traffic. “I will definitely be planning to come down again in two years’ time and 13


BUSINESS AS USUAL… OR IS IT? ACA Research states it felt privileged to have the opportunity to present the results of its latest wave of industry research at the 2019 Australian Auto Aftermarket Expo ACA Research states it is now at the end of the second year of this program and has built on the first year where it introduced the ‘Leaders’, ‘Business as Usual’, and ‘At Risk’ market segmentation. In this second year, its focus has been on giving workshops ideas about how they can improve their business and what everyone can learn from those who are ‘Leaders.’ The segmentation is built from the following two questions: 1. Would you say that the average number of vehicles you service per month has increased, decreased or stayed the same, compared to the previous 12 months? 2. Looking ahead 12 months, would you say that the average number of vehicles you service per month will increase, decrease or stay the same? Workshop owners can use these questions to selfcategorise their business into one of the following three groups: ‘Leaders’, ‘Business As Usual’, or ‘At Risk’ as shown in Figure One. Looking at this year’s data, more businesses are sitting in the Business As Usual segment and fewer are classified as Leaders (see Figure two). This shift in the market is also reflected in the growth expectations, with fewer businesses expecting to see growth in the number of vehicles they service. If that trend is projected out to the next five years, ACA Research says it would have concerns about the long term health of the industry. To reverse these projections, ACA Research says workshop owners would benefit from understanding why ‘Leaders’ are bucking the trend and outperforming the market. The first area of performance to examine is productivity. Figure Four clearly demonstrates that

Figure One: Market segmentation

Figure Two: Proportion of businesses in each segment


‘Leaders’ are operating at close to fully capacity whereas a third of the ‘At Risk’ group are operating below 60 percent capacity. When ACA Research examines what is holding businesses back from increasing capacity, it says the ‘At Risk’ group is more likely to be impacted by the behaviour of the OEM dealerships, including consumers perceiving they must return their vehicle to the dealer for servicing, capped price service programs, and extended warranties. These factors also impact ‘Leaders’ and ‘Business as Usual’ groups but to a lesser extent, whereas the shortage of trained mechanics is a much greater challenge that is holding these businesses back. So, what actions are businesses taking to increase their revenue and manage their cost base? As Figure Six shows, the ‘Leaders’ are far more active compared to their peers, nearly a half of whom are taking no actions to improve profitability. Conversely, ‘Leaders’ have been busy running advertising campaigns, talking to their suppliers to negotiate the price of parts and changing their pricing structures. In addition to increasing revenue and reducing costs, businesses are also investing in new service offerings to optimise the customer experience, which in turn should lead to higher satisfaction, more repeat business and more word of mouth referrals. Most of these service initiatives are intended to make the experience easier and more convenient for customers including loan vehicles, online booking sytems and extended operating hours. ‘Leaders’ are more likely to be investing in online booking sytems, SMS confirmation and loan vehicles. So are the various initiatives to grow the business, manage costs and improve customer experience paying off? When ACA Research examines the impact of these various initiatives on the performance of the business, it says the data clearly shows that Leaders are seeing an increase the profitability of their business. What marks a leader out from their peers is that they have made a shift from working in the business to working on the business. They are likely to be spending less of their time servicing vehicles and more of their time on servicing customers, managing suppliers and building their brand. They are action oriented and understand that activity creates opportunity. In the words of Richard Branson, one of the most successful business owners who has figured out how to take on and beat the established order, “to be successful you have to be out there, you have to hit the ground running.”

Figure Three: Expected growth in vehicles serviced

Figure Four: Proportion of maximum capacity that workshops are operating at

Figure Five: Barriers to getting more customers (among those looking to increase capacity)

Figure Six: Actions taken to improve profitability

Figure Seven: Current and planned service offerings

Figure Eight: Change in profitability over the last year

This column was prepared for AAA Magazine by Steve Nuttall and Ben Selwyn of ACA Research, our partners in the AAAA Aftermarket Dashboard, which is delivered to your inbox each quarter. For more information, visit or contact Ben Selwyn on


REDARC CELEBRATES 40 YEARS The advanced manufacturer is celebrating four decades of excellence in Australian manufacturing Redarc Electronics is widely recognised for its world-class range of heavy vehicle electronic products, and this year will be celebrating a very special milestone – its 40th year. For 40 years Redarc has been researching, designing, developing and manufacturing a range of electronic voltage converters, inverters, power supplies, battery chargers, brake controllers and trailer braking products. Redarc was founded in August of 1979 by electronics engineer, Robin (Bob) William Mackie, in South Australia. Bob started the business by designing and manufacturing vehicle ignition systems and voltage converters. This provided the technology for a mix of European and American trucks needing to convert incompatible voltages to the Australian truck standard of 12 volts. In fact, that is where the name came from; the spark developed in the first ignition system having a “red arc.” In 1997, Anthony and Michele Kittel along with Michele’s Father, Denis Brion, purchased the business following the passing of Bob Mackie. Over the decades, the business has grown from humble beginnings, starting with eight employees working in a tin shed in Adelaide’s Southern suburbs to becoming a world-class, advanced electronics manufacturer, servicing both domestic and international markets and now employing over 200 people. “Redarc is not just a world-class manufacturing facility, it’s an agile and innovative problem solver. We give our customers the confidence in mission critical situations where things just have

to work,” Redarc Managing Director, Anthony Kittel, said. “At Redarc there are no limits to where you can go. Our rugged products and customer obsession play a crucial role in ensuring that, whatever your mission, you can get there and back safely and confidently, secure in the knowledge that you have left nothing to chance.” Redarc says it has been able to buck the trend against the offshoring of manufacturing in Australia and that its business success has been based on identifying unmet market needs and developing new solutions to address these and implementing market-led strategic plans. It states that everything it executes is underpinned by its guiding values and principles of innovation, customer satisfaction, teamwork, integrity, quality and environmental awareness. Now 40 years strong, Redarc reports its $22m investment strategy to scale up the business has resulted in the recent expansion of its Lonsdale factory, the introduction of new state-of-theart manufacturing equipment and systems, the installation of sustainable power infrastructure, new staff recruitment and ongoing investment in its highly skilled workforce. Redarc says it is on the cutting-edge and now positioned to take its innovation and manufacturing capability to a world class level, reporting that the completed expansion has already seen key areas of the business grow while simultaneously improving processes and the durability of products while giving Redarc the power to scale up production by more than 250 percent.

Anthony stated that all of this would not have happened without the support from customers, the industry, distributors, suppliers, and trade backing Australian manufacturers. “Our growth can be attributed from having long standing relationships with these groups. Our success today should be shared with those who have backed us from the very start,” Anthony said. “I’d like to thank our customers across Australia, our incredible team as well as our suppliers for the last 40 years and we look forward to celebrating the next 40 years together. We are committed to working with our customer base for the long haul.” Redarc has a range of activities planned in commemoration of its 40 years, with the company stating it sees this as not only a celebration of what the business has achieved, but also a celebration of its customers supporting Australian manufacturers. You can follow the celebration by visiting Redarc’s website and by following them on social media. For more information, visit



AUTO ONE GROUP MANAGEMENT MUSCLE Bob Thorn has been appointed as Chairman Auto One, the independent, member-owned automotive parts and accessory group, reports it has boasted significant growth over recent years. The Sydney-headquartered organisation has continued its ongoing development with confirmation that Bob Thorn has accepted the role of Chairman for Auto One Limited. Bob is well known within the automotive industry, having previously driven the expansion of the Supercheap Auto business from six to 300 stores over a 10-year period. Following on from the success of the Supercheap Auto model, Bob then embarked on the creation of the BCF concept, and promptly moved the business to a publicly listed company in 2004. The Auto One Board are confident that Bob’s track record of delivering a high-performance culture and achieving sustained profitable growth, will help continue the rise of the Auto One brand as an increased force within the automotive parts and accessory market.     Bob’s extensive involvement across a variety of businesses includes Chairman appointments for

two recent Public Offerings of PWR Performance Products and MotorCycle Holdings Ltd, as well as Director roles in the private equity industry. “Bob Thorn’s appointment is a clear signal to our Members, Shareholders, and the industry regarding our intention to drive this business to the next level,” Auto One Managing Director, Andrew Boath, said.  Bob contributed to the recent strategic planning session in March, and will continue working with the Board and Management Team to bring himself up to speed with both the current and proposed model in the coming weeks.  “I believe we have already identified some enhancements to the model and the offer to stores which will deliver a superior outcome for Members, Shareholders and our Customers. This will be the ongoing focus for the way that we continue to work”, Bob said. “I genuinely look forward to assisting the Board and Shareholders with the future strategy. I firmly believe that Auto One has some great opportunities ahead.

“The market has polarised in recent years with the consolidation of brands and growth of new public entities. However, the passion and enthusiasm at Auto One can set us apart. I plan to meet and hear from our people over coming months.” Andrew Marjoram announced at last year’s AGM that he would be stepping down from the role of Chair after holding this position for more than 25 years. The appointment of Mr Thorn has been effective from April 2019. For more from Auto One, visit

BOOSTING POST GRAD POWER IN AUTOMOTIVE ENGINEERING 107 post graduate engineers will be placed in industry-based automotive projects, under $5 million in grants from the Liberal National Government The Automotive Engineering Graduate Program will deliver 10 grants to seven universities in Victoria, Western Australia and Queensland. Minister for Industry, Science and Technology Karen Andrews said the post graduates would work on research projects in key knowledge priority areas. “Australia has a thriving automotive components sector and we punch above our weight in global vehicle design,” Minister Andrews said. “This funding will help these universities deliver stipends and research support to the 107 post graduates. “It will develop job-ready engineers with the skills and experience our automotive industry needs and will support projects which will grow our economy and create Australian jobs.” The successful applicants are: • Swinburne University of Technology with one grant of more than $990,000 • Deakin University with two grants totalling more than $900,000 16

• Royal Melbourne Institute of Technology with three grants totalling more than $780,000 • Monash University with one grant of more than $750,000 • University of Melbourne with one grant of more than $640,000 • University of Western Australia with one grant of more than $490,000 • Queensland University of Technology with one grant of more than $280,000 Projects include improving the safety and durability of vehicles; development of an innovative powertrain for electric vehicles; next generation battery management systems; automotive computer systems, direction systems for self-driving cars; artificial intelligence; and systems to protect vulnerable road users and using mobile phones to start cars. Industry partners include Ford, Toyota, Volgren, Robert Bosch, SEA Electric, Easymile, Stealth Technologies, Strategic Elements Ltd and EV Works. “As an engineer myself I am very pleased

to be involved with this program, which demonstrates the commitment of the Liberal National Government to supporting our advanced manufacturing sector,” Minister Andrews said. The Automotive Engineering Graduate Program is part of the Coalition’s $100 million Advanced Manufacturing Fund, announced in the 2017-2018 Budget. It is designed to boost innovation, skills and employment in advanced manufacturing in Australia. This is part of the Liberal National Government’s plan to support Australia’s automotive and traditional industries, which will grow the economy and help to create 1.25 million new jobs over the next five years. For more information, visit


FIVE DECADES OF KNOWLEDGE Terrain Tamer celebrates its half-century

When Terrain Tamer started in 1969, it did so with the simple idea of supplying parts to local Bedford operators. It was customers like tour operator Bill King however, who took tourists through rough, uncharted terrain in the Australian outback to destinations such as Uluru, who would help to provide the groundwork for what the Terrain Tamer brand has grown to be today. With the conditions that Bill would travel through came breakages and parts failure, and in the isolated and unforgiving outback where a poorquality part can literally be the difference between life and death, a need for something stronger and more reliable arose. Terrain Tamer was born out of founder Frank Hutchinson’s determination to find a solution for problems like Bill’s, and eventually Bill’s tours were so successful, and his vehicles so reliable using Terrain Tamer parts, that he went on to found Australian Adventure Tours which today is known as AAT Kings. For five decades, Terrain Tamer has learnt from these pioneers – sometimes the hard way – that while every vehicle has its strengths; they also all have weaknesses that can stop them in their tracks without a care for location. As the 4WD community has grown over the years, the problems Bill had all those years ago have become the problems of mine operators, cattle station owners and recreational drivers around the world, constantly presenting Terrain Tamer with new challenges to solve. Instead of on-selling parts from suppliers, the company says it puts its name behind those they have designed and created themselves, seeing them responsible for the quality, and ultimately, the customer’s safety.

Over time, the rigorous research, development and testing that every part goes through before it can bear the Terrain Tamer stamp has ensured that the name is synonymous with quality and innovation, with every part at least equal to original equipment. Modifying and improving parts for 4WDs has become Terrain Tamer’s strength however, and many of them can now proudly be labelled as being stronger than original equipment, providing practical solutions to the common problems that customers would report. The Terrain Tamer modified fifth gear set for instance, combats an issue with the popular 70 Series V8 Landcruiser models which would rev far too hard when driven at 100km/hr in fifth gear, causing loud engine noise, excessive fluid temperatures and poor fuel consumption, contributing to a shortened engine life. By modifying the gears, Terrain Tamer were able to reduce the revs by 20 percent, improving engine stability and effectively addressing these problems. Further, Terrain Tamer says its Fortified Clutch has been designed to feel as soft as an original clutch, while lasting twice as long and providing 80 percent increased torque capacity when towing a heavy load like a boat or a caravan, or for use in the military where the strength of parts can be essential for survival. Terrain Tamer explains that a visit to one of their mining customers saw that conditions were so trying, that if they didn’t change brake pads every five days, they’d have to change both of the pads and the rotors every seven days. Since Original Equipment componentry isn’t built for this kind of environment, Terrain Tamer’s Heavy-Duty Break Pads and High-Performance Disc Rotor range was born out of a need for improved parts that could survive what the mines put them through. Today, Terrain Tamer boasts a full product range of more than 40,000 unique part numbers, essentially formed by parts that will keep a vehicle running – right through the gearbox, transfer case, CV joints, filters, suspension, bearing kits, brake, clutch and thousands of other parts that make up any vehicle. What began with Bedfords and Leylands all those years ago, has continued through LandCruisers and Patrols to the quickly spreading market of 4WD utes such as the Ranger and Hilux, that are themselves on their own pioneering journey. Today, the business remains independent and family owned, and while Terrain Tamers roots are grounded in how to strengthen a vehicle to ensure safe passage through our dangerous yet beautiful landscape, they have carved out a

unique international niche among the industry’s major corporations, exporting into more than 80 countries worldwide. On the surface, the Terrain Tamer story is simply one of a spare parts business that has grown to see international success. But at its heart, it is one of a company who have not only survived but thrived for half a century, thanks to a consistent, ongoing culture of listening, problem solving and hard work, coupled with the innate understanding of the Australian Outback, that has driven decades of innovation. Most recently, Terrain Tamer displayed 50 years of spare parts knowledge and expertise at the 2019 Australian Auto Aftermarket Expo, via a range of new and innovative products, introducing their parabolic leaf springs and Heavy Duty Bearing Kits. Terrain Tamer says the words “When Quality Counts” are emblazoned across its logo because the company has learned that, through 50 years of lessons, knowledge, supply relationships and tooling, that in this business, it most certainly does. For more information from Terrain Tamer, visit 17


MAHA LEADING THE WAY MAHA’s MSR 500/3 AWD High Performance Dyno is making real waves in the industry MAHA’s single roller dynamometer is a unique All-wheel drive dynamometer ideally suited for high performance measurements as well as tuning and diagnostic work on very powerful vehicles with basic or intricate variable AWD drivetrains. Suitable for cars with an axle load of 2.4 tonnes, the ‘AWD High Performance Dyno’ includes two eddy-current brakes on the rear axle with an electric motor and an eddy-current brake on the front axle with an electric motor. MAHA also supplies all Dynos with the provision for a fourth eddy-current brake to ‘future proof’ the customer. It can test speeds of up to 300 km/h while facilitating actual road like conditions for the tyre surface. At the same time, the tyres are preserved by running on a Ni/Cr coated single roller surface where the result of limited tyre crush allows continued testing provided engine cooling is substantial. Fast and easy car loading is a breeze with a simple restraining mechanism enabling quick vehicle fixation. The AWD High Performance Dyno offers electronically-controlled speed synchronisation of the front and rear axle for current and future drive concepts with active power distribution and a high level of flexibility in use due to an extensive variety of operating modes covering all fields of application including static power measurement at constant RPM; static power measurement at constant speed; static power measurement at constant tractive force; and dynamic power measurement with adjustable acceleration. MAHA says the highly repeatable MAHA power measurement guarantees the highest degree of accuracy when measuring power with precise calculation of the parasitic losses of the dynamometer, the vehicle’s drive train and the tyre to roller friction and flex losses to provide less than 1kw accurate flywheel output and torque figures. The AWD High Performance Dyno comes with professional, intuitive-use software suitable for the highest expert standards with continuous graphic display and recording of up to 16 freely selectable parameters per performance measurement cycle on the one measurement screen. In addition to the current performance measurement cycle, also offered is fade-in of up to three stored cycles on the measurement screen for optimum comparability during calibration work and two circular dial displays for RPM and speed as well as current oil temperature display, ensuring constant control of key parameters during performance measurement. 18

The software also offers determination of wheel power, power dissipation, engine power and torque, standardised extrapolation of motor power in line with DIN 70020, EEC 80/1269, ISO 1585, JIS D 1001 and SAE J 1349 (configuration-dependent), colour-highlighted user prompts integrated within the circular dial to facilitate the accurate reproduction of simulation cycles, radio remote control as standard for complete control of the dynamometer from within the vehicle and a cooling fan. BWA Automotive, a German-vehicle specialist established in 1972 and located in Seven Hills (New South Wales), has had its own MAHA AWD High Performance Dyno for almost seven years. “We are Australia’s largest importer and distributor of Porsche spare parts in the aftermarket and in the last 10 to 15 years, we have also expanded into the performance department – this is a key reason we decided to purchase our MAHA dyno,” BWA Automotive Performance Department Manager, Tim Willis, said. “Purchasing the MAHA Dyno was a massive step technology-wise for us as far as what we were able to do and the data we were able to get out of it and out of the cars we used on it. “It was a necessary upgrade for us to stay in step with the way the industry was heading as far as electric cars and some of the new transmission technologies which require all wheels to be spinning. “It also gives us far more accurate means of testing vehicles than what we were previously using, it is a real asset to our business for sure.

“MAHA is really great – we didn’t know much about them going into it, but now we have seen the technology in use we absolutely stand by it and recommend it. “We always use MAHA in our workshop where we can, be it MAHA hoists, MAHA Gas Analysers, the MAHA dyno – whenever we need to replace something we always look at the MAHA option now. The sales and the service support from the team is really good as well – you will always have issues with something like this and the team was onto it right away, calling me to get it sorted so I could have cars running again.” Another satisfied customer is Allen Tsionis of International Autohaus in Marrickville (New South Wales), a business which has grown from a small 120sqm shop in 2010 to today operate out of a 1,000sqm premises with a state of the art MAHA Dyno assisting in the tuning of some incredible Mercedes Benz race cars. Allen reports he has had the dyno in his workshop for around two years and has found it to be


superior to other dynos he has worked with in many ways. “For instance, the maximum speeds at which tests can be carried out is 300km/h. I have taken mine to 320km/h, other dynos are rated to 220km/h – in my business being able to do this with the MAHA dyno is an advantage as most cars I test have to be tested at high speed to achieve the correct results,” Allen said. “It is also superior in accuracy and repeatability as well as traction – the rollers used on the MAHA have huge amounts of traction and other dynos simply cannot cope the way a MAHA does (setting aside hub dynos). “The electronic linked system which matches wheel speed at each axle is also a must for new cars, and not offered on many other dynos. The fact that manufacturers’ specifications are based on MAHA readings is also very important – Audi, Mercedes and Porsche all use MAHA as a power measuring tool.

“This was a big investment and I was hesitant when I first enquired with MAHA, but I haven’t looked back – the MAHA Dyno in my eyes is what has made my business what it is today. “Another benefit is the relatability for audiences; it is a world-wide brand and when people see a MAHA dyno graph they can relate to it and they trust it which isn’t something that occurs with other brands. “The representatives at MAHA are another reason I am so happy – the after sales service is amazing and I honestly feel I am part of a family, the guys there are an asset and should be acknowledged.” Euro Motorsport in Clayton (Victoria) will soon join the ranks of MAHA AWD High Performance Dyno owners after director Nik Manukyan made a trip to the factory in Germany earlier this year. Specialising in high-end German, English and Italian cars, Nik explains his business offers servicing, major repairs and also performance upgrades – a key reason that he had decided to

purchase the dyno to assist in his work modifying supercars. “MAHA obviously has the best product in the market, and that is the first reason why we chose to purchase the MAHA AWD High Performance Dyno. The second and very important factor was the customer service, it has been unbelievable from the start until now, it is just incredible,” Nik said. “When you have world class product and machinery in your business, you can take your business to the next level in terms of providing that next level service and accuracy. For us that is especially important as there is no one else with one in Victoria. “I certainly enjoyed my trip to Germany, it was an amazing experience to have exclusive access inside the factory and to see how they operate.” For more on the MAHA AWD High Performance Dyno, visit

Australian Automotive Aftermarket Magazine Publisher, Cameron McLachlan, takes a look at the products driving the automotive aftermarket. 19


EFS VIVIDMAX LED LIGHTS New to the EFS Accessory range The EFS Vividmax LED Lights range encompasses four LED lights bars and two round spot lights as well as a growing range of work lights to suit a wide variety of needs. The range has been designed and developed by EFS which says it has a market leading reputation for quality 4WD suspension products. The Vividmax heavy duty extruded aluminium case assists with dissipation of heat build up to prolong the life of the electronics, and makes it robust for all those knocks and bumps that can happen  while off road. The light bar range consists of  a 21, 27, 34 and 40 inch bars with a combination of spread and spot lights; allowing you to have the best of both worlds with ambient light forward of the frontal area of your vehicle while utilising the spot in the middle of the bar to see a large distance in front of you.

NEW MONROE RIDE PERFORMANCE CATALOGUE Monroe says the new catalogue has it all Monroe Australia has released its new ride performance catalogue which it says is the most comprehensive aftermarket reference for the broadest range of Australian, Asian and European vehicle ride performance product applications the company has ever produced. The Monroe OESpectrum range of replacement shock absorbers and struts has grown significantly as has the entire Monroe ride performance range with 172 new part numbers, 185 supersessions and 54 extensions over 320 pages – 43 pages larger than the last Monroe catalogue.  General mechanics, suspension specialists and re-sellers can also offer their customers total peace of mind knowing that every Monroe OESpectrum shock absorber fitted or sold comes with the industry’s only five year warranty.  Featuring a total of 438 part number changes, the new Monroe catalogue also includes a revamped supersession listing that covers applications from 2004 onwards. The new catalogue also includes 65 updated Protection Kit images and 104 Monroe Strut-Mate Mounting Kit images. Monroe has also included a quick and easy reference guide with selling tips on the inside back cover of the new catalogue, bringing the widest aftermarket ride performance product range and customer support to your fingertips.    Alternately, you can contact your Monroe Distributor or Territory Manager to access a copy of the new Monroe Ride Performance Catalogue. For more from Monroe, visit

NEW FROM MICHELIN LIFESTYLE The leading global tyre manufacturer has launched a new range of car care products The special optics in the light buckets maximises the USA made Cree LEDs  giving you a clean useable bright light. The Vividmax seven and nine inch round spot lights truly are the next level in led lighting, says EFS. Also utilising the genuine USA Cree chip LEDs, these have a brilliant white light and if EFS says if you go the nine inch Vividmax spot lights, you will be seriously impressed with clean light emitted from these lights with a colour index of 6500k and 15480 lumens. All EFS Vividmax lights have an  IP67 water/ dust proof rating and are backed by a two-year warranty.

Range General Specs • • • • • • •

Light bars and spot lights 10 watt USA Cree LEDs IP67 waterproof 6500k colour light index Voltage 12-32 and 48volt DC Polycarbonate lens Heavy duty extruded aluminium housing

For more information, visit 22

Michelin has developed a comprehensive collection of car care and accessory products to offer customers even more comfort, protection and styling. It says each product is developed to the highest technical specification, delivering “the quality and innovation you would expect from Michelin.” The tyre manufacturer reports this exciting range of car care products helps motorists maintain the appearance of their vehicles, keeping them in pristine condition, inside and out. And now with this ecological car care range, that can be achieved without harming the environment. The new Michelin car care range of 650ml trigger packs includes: • Quick Shine • Insect Remover • Wheel Cleaner • Tyre Shine • Gloss Dash and Trim Cleaner • Dash and Trim Cleaner • Fabric Cleaner • Foaming Glass Cleaner Rittco Distributing is offering retailers a starter package which includes a range of the latest Michelin car care products, air fresheners, compressors and tyre gauges and comes complete with a gondola stand and header card. For more information or to place your order, contact Jeff Rittenbaum from Rittco Distributing via or 02 9743 4348 or visit


AMPHENOL’S A SERIES Heavy duty, rectangular and circular connectors Amphenol says it’s A-Series line of connectors are available in thermoplastic housings, which include AT, ATP, ATM and AHD Series and have applications in all areas of heavy duty equipment, agriculture, marine, automotive, military, alternative energy and other demanding interconnect applications. Amphenol says that based on what it calls its “superior build quality and high-performance capabilities” and the fact that the products have been developed to be compatible with “all other existing standard products industry-wide”, the A-Series connectors are a perfect alternative. “We can custom design, engineer and manufacture cable assemblies to your exact customer specifications, all to the highest standards and delivered on-time and inspecification with a significant cost-saving over the competition,” Amphenol Sales and Marketing Director, Stephen Richards, said. “By combining locally-based program management and engineering, along with the associated cost advantages derived from


manufacturing in our low-cost production centres in North America and Asia, our team will work with you to design the most cost-efficient and reliable interconnect system available.” Amphenol services the heavy equipment, transportation, industrial construction, agriculture, recreational vehicle/marine, offhighway, truck, bus and emergency vehicle markets. Typical applications include power and signal connectivity, data acquisition, NMEA networks, marine control communications, HVAC systems, farming implementation and sealed environments. The company was founded in 1932 and says it is a global leader in providing interconnection options and solutions. “Our engineers design innovative combinations of industry standard connectors and application specific shielding components to create assembly systems that set the standards for performance, reliability, and cost effectiveness,” Stephen said. “Our engineering, materials, and manufacturing organisations meet the high standards imposed

by ISO 9001 as well as many customer specific quality systems. “Our performance has earned us world class awards from many major OEMs.” The local Amphenol office is based in Carrum Downs, Victoria and services Australia and New Zealand through a national network of distribution partners.    For more information, visit


NARVA GROWS ‘ALS’ RANGE With new rechargeable LED Inspection Lamps With the first of Narva’s ALS (Advanced Lighting Systems) range hitting stores earlier this year, the company says it is now expanding this innovative range with the launch of two new heavy duty, Lithium-powered, rechargeable LED Inspection Lamps. Both lamps feature a compact and sleek design yet boast a crisp white light output of 200 Lumen (71460 model) and 500 Lumen (71462 model), courtesy of their high efficiency COB LEDs. As an added bonus, each lamp also includes a 100 Lumen torch function cleverly integrated into the bottom of the handle.


To ensure their suitability for workshop environments and outdoor leisure pursuits, the lamps are fully sealed and dust and waterresistant to IP65, while the use of hardwearing plastics in their constructions means they will last in demanding conditions. For operator comfort and added grip, the lamps also benefit from a non-slip finish. For increased versatility, the lamps include a pop out, 360° swivel hanging hook and a 180° rotating bracket with powerful magnet. This provides the operator with a hands-free light, whether working under the bonnet or using the lamps across a range of other trade or home DIY applications. Complementing their high light output and functionality, the lamps enjoy generous operating times of 2.5 hours; while the larger 71462 model also has a low output mode which increases its battery life to five hours. Recharging time for the lamps is only two to three hours and can be done via the included USB lead. Lamp No. 71462 also comes with a

convenient charging dock fitted with a magnetic base to allow for easy charging in a wider range of spaces. To ensure that the operator isn’t left without light at an inconvenient time, both lamps are equipped with an intelligent battery gauge to keep tabs on battery status. The Narva product team has also put thought into making the lamps easy to locate in darkness or dim light by including a glow-in-the dark face. The new Narva ALS Rechargeable LED Inspection Lamps are covered by a two-year warranty and available from leading automotive, recreational and trade outlets. For more information, visit


NEW FROM DAVIES CRAIG Davies Craig has launched the EBP25 Brushless Electric Booster Pump Australian automotive cooling technologies manufacturer, Davies, Craig has launched the new EBP25 Brushless Electric Booster Pump (Part #9025). Davies Craig says the new more compact, more powerful, lightweight 12 volt EBP25 offers higher flow capacity, higher head pressure than the EBP25 model it supersedes and lower current draw. “This unit defies its capacity, punching well above its size, with the exceptional features this smart brushless booster pump offers!” Davies Craig Sales and Marketing Manager, John F Benson, said. “The new Brushless EBP25 Electric Booster Pump complements the versatile Davies Craig EBP15, EBP23 and EBP40 (litre/min) booster pumps which have drawn high acclaim nationally and globally.

“The exciting launch of this Brushless EBP25 Electric Booster Pump will unlock broader applications, being more powerful, compact, lightweight and boasting less current draw. “This Brushless EBP25 Electric Booster Pump will continue the excellent standing held in the turbocharger, water-to-air intercooler markets and will enhance that reputation moving to the next level. The EBP25 has a brushless motor, centrifugal pump guaranteeing longer life over any brushed motor varieties.” Davies Craig says its compact design ensures versatility with the EBP suited to a variety of automotive, solar, recreation, mobile home, marine, domestic and water reticulation applications. This booster pump can be used to enhance OEM engine cooling systems, improving coolant circulation especially in LPG conversions and greatly assisting the management of engine temperatures.

“The new brushless EBP25 is a welcome addition to our reputable booster pump line up. With improved dimensions, specifications, higher flow capacity and increased head pressure we look forward to capturing a larger share of the evergrowing EBP market,” John said. Offering a high flow, long-life brushless motor with a very positive-head, this new, compact, lightweight EBP25 Electric Booster Pump is picture-perfect for all water-to-air intercooler and turbo/supercharger kit applications, says Davies Craig. It retails for $250.00 plus GST. For optimum coolant flow control use either Davies, Craig’s Thermatic Switch Part #0400 Combo or Part #0444 Digital or the new #0500 Digital Gauge Thermatic Fan/EWP Switch. For other applications, check out Davies, Craig website

AUNGER LAUNCHES AFFORDABLE SHOCK ABSORBER RANGE The range is available exclusively from CoolDrive Auto Parts branches Developed and manufactured to originalequipment specifications, the new range of Aunger shock absorbers available exclusively from CoolDrive Auto Parts is aimed at popular older model cars and is priced accordingly. “Some of these older vehicles could be getting a little tired, so a priority for owners is restoring the car’s original ride and handling characteristics,” CoolDrive Product Manager - Underbody, Graeme Dyall, said.  “But at the same time they are getting toward the bottom of their resale value, so it doesn’t make


a lot of economic sense to spend big money on major brand shock absorbers. “That’s why the Aunger range was developed – to readily restore the vehicle’s original ride qualities while, more importantly, enhancing its handling and safety, all at a much more affordable price point.” Sourced from original-equipment suppliers, the Aunger shock absorber range comes with a standard three-year 60,000km limited warranty in line with similar OEM products. The new Aunger shock absorbers all feature top quality NOK oil seals and upgraded piston rods to ensure smooth, trouble free operation, while the suspension struts include all mounting hardware such as bump stops and dust covers/boot kits where applicable, avoiding the need to source these separately. 

Available in a range of 41 fitments, the Aunger shock absorbers are available for VR to VE Holden Commodore models, BA to FG Ford Falcons, SX and SY Ford Territory, BK-model Mazda 3, Toyota’s Camry and Aurion and Holden’s Apollo. Two 4x4 fitments are also offered, for the Toyota Landcruiser and Nissan Patrol.  Aunger shock absorbers are available exclusively from CoolDrive branches across Australia. For more information, visit


INTRODUCING MACNAUGHT’S RACR SYSTEM The patented ‘Retracta Adjustable Control Return’ system allows the user to set the speed of return to suit individual requirements For almost 40 years, Macnaught has been manufacturing industrial quality hose reels in Australia under the ‘Retracta’ banner. The Retracta reel, manufactured in high impact polypropylene, is found in countless applications around Australia and the world, says Macnaught. It reports the Retracta range of hose reels have not only proved that a ‘plastic’ reel can exceed the needs and expectations of almost every industry it has been deployed in, but also proves how well executed, innovative design moves our industry forward. Over the last 18 months, Macnaught reports that its Engineering team has been putting the principles mastered in other parts of its business in full action to develop the next generation of ‘controllable’ spring rewind hose reels. Macnaught says the development of its ‘Retracta Adjustable Control Return’ (or RACR) system is the first truly controllable and therefore safe and versatile, hose retraction system; no matter the hose type or its application in the workshop.


The patented RACR system provides true control by allowing the user to set the speed of return to suit their individual requirements.

Key benefits and advantages: • RACR is a hydraulic device which employs the properties of fluid dynamics to achieve smooth control. It does not utilise centrifugal brake technology, which relies on solid brake shoe friction, making them noisy and fast wearing. • RACR mounts directly to the hose drum, negating the need for spur and ring gear interaction – again reducing noise, wear and replacement cost. • RACR is a fully serviceable hydraulic unit that carries the same 10 year warranty as the Retracta R3 Premium Plus model hose reel it is fitted to. • RACR is adjustable to allow hose speed control across various hose types and lengths. The innovative technology that has been developed for RACR by Macnaught Engineers

has been awarded provisional Patents in all of the world’s significant economies, says Macnaught, which states this recognition of original thinking is matched in the manufacturing process yielding a new, advanced hose reel control device that carries the same 10 year warranty as the new Retracta R3 hose reel. Safe, durable, serviceable and adjustable, Macnaught says the new Retracta Adjustable Control Return system (RACR) brings a new level of superiority to the hose reel market. For more information, visit


THE RIGHT BATTERY: YOUR CLICK TO FREEDOM Century Yuasa has launched its own online power calculator With caravanners and campers running more gadgets than ever before, Australian battery manufacturer Century Yuasa has created an easy way to determine power needs with its first online interactive Deep Cycle battery power calculator. Just as you might download a travel app before you hit a foreign country, Century Batteries has taken the hassle out of camping with a way to work out just how much power you will need to run a fridge, charge your phone or keep the lights on in your caravan or campsite late at night. Century Yuasa’s National Marketing Manager (Automotive), Andrew Bottoms, said that previously there was no easy way for travellers to determine which Deep Cycle battery would suit their requirements. Andrew explained the size and type of Deep Cycle battery required was dependent on its application and the conditions of use, so it was important to ensure there was sufficient battery capacity to power the equipment being used from fridges that don’t cool enough to lights that start to flicker. “The existing process involved working through a six-step calculation to determine power usage in watts, total the figure and add a safety net, then convert their power consumption into ampere hours,” Andrew said. “The user then had to manually find and select a battery which satisfies that figure.

“Century Batteries’ deep cycle power calculator removes all of the hassle, making it easy to calculate power requirements; even recommending a selection of batteries available to suit. “All you have to do is enter the details of your equipment or devices you want to power, including the power consumption (watts) and estimated usage time (hours). “Using this information, the Deep Cycle calculator will tally the power consumption and usage times, add a 50 percent safety net and automatically convert the power consumption into ampere hours (Ah). “A list of suitable Deep Cycle batteries will then be displayed - providing their Ah ratings are equal to or higher than the calculated Ah figure.” Andrew said that just as you see your doctor for a check-up before a big trip, a quick check on your power needs has as much impact on your caravanning or four-wheel drive trip as good health. “Not everyone wants to “plug in” and be restricted to van parks so alternate power gives you the confidence to stop where you like knowing you have the power to run essential appliances when emergencies arise, like recharging phones; run shortwave radios, televisions and lights,” Andrew said. “Manufacturers might keep costs down by putting

a basic battery in your campervan or caravan. Then you want to run a TV, a microwave and other gadgets and can easily run out of power without realising it. You might have older appliances that use more power than newer models. “With our climate going from bushfires to floods within weeks, travelling with adequate alternate power is essential. Many people have issues with their battery, more often than not, because it was the wrong battery for the job giving them unreasonable expectations of the output of the one installed already.” For more from Century Yuasa, visit

RUBBER SMOOTHS THE RIDE Rubber bushings let the car ride smoothly on the road while it maintains good surface contact Working with the suspension system, rubber bushings allow for flexible movement that controls each part of the suspension to smooth over bumpy surfaces…in the city or in the bush. Transgold says that although rubber bushings need very little maintenance to keep them in good working order, when it comes time for replacement there’s a couple of things you should know about.

Choosing the best quality Most cars have good quality rubber bushings as the factory-installed part, simply because they are the best option for the job. By allowing the different pieces of the suspension system to move freely, they reduce the strain on fixed parts. Minimising vibration is another way to help prolong the life of both the engine and suspension.

quality rubber bushings, says Transgold. With low wear and tear and almost zero maintenance, it makes them an excellent choice for highperformance vehicles, four wheel drives and commuter cars alike, it says.

Making it easy Transgold says it makes it easy: one car, one kit - that’s the way to ensure a complete installation, it states, noting that the last thing you want to do is get halfway through the switch and realise you’re short one piece, and it saves time too. You want all of your pieces to be as good as or better than the OEM parts for your car, says Transgold. Kits are designed to be like-for-like replacements for what you had in your vehicle and there is no making fine adjustments just so you can get a good fit.

Better, longer-lasting performance

Finding the right parts

When you want high performance, you want

With 1,500 part numbers covering over 80

percent of the market, Transgold says you really can’t go past its range, stating it is an expert in rubber components including engine mounts, centre bearings, drive shaft couplings and suspension products. It says it works continuously to ensure it has the most comprehensive range in Australia. To help you identify the exact part number you need, Transgold hosts a simple Parts Finder at 33


PLUG & PLAY With the Airbag Man’s Wireless Dual Air Pressure Monitoring Gauge If you want to easily monitor the pressures in both your airbags from the comfort of your own vehicle, then Airbag man says its Plug & Play Wireless Dual Air Pressure Monitoring Gauge is the perfect solution for you. The 12 Volt Plug n Play gauge is compatible with all of Airbag Man’s Air Suspension kits. Whether you have airbags on your vehicle or trailer, you can easily monitor the pressures in both Airbags from the comfort of your vehicle. Airbag Man says another awesome feature is the user save-able high and low pressure alarms, to

ensure you are notified right away when there is a drop below your minimum or increase past your maximum pressure. The subtle alarm can also be muted for your convenience via the display. The pressures can be easily set by you, to suit the minimum and maximum pressures specified in your vehicle specific air suspension kit. Not only does the gauge monitor pressure but it also has a built in voltage display which can be viewed by pushing the left hand button of the gauge. The wireless gauge comes in complete kit form including pressure sensors, O-rings, lithium batteries, fitting tools and fitting instructions. Other features include adjustable display angle, subtle display light perfect for night driving and the fact that it can be added to existing Airbag Man on-board air supply kits.

Key features: • 12v plug and play wireless pressure gauge • No wiring required, wireless connectivity


• 0-150PSI pressure gauge • Fittings kit and instructions included • Suitable for airbag vehicle suspension or vehicle to airbag trailer suspension monitoring • Plugs straight into your power outlet (cigarette lighter) • Inflation valve or 1/8” NPT sensor mounting option • Can be added onto existing Airbag Man onboard air supply kits • 20 metre signal range • User save-able high and low pressure alarms • Adjustable display angle • Built-in voltage display For more information, visit


TAKE ON ‘THE CRIMINALS’ With Bluechem’s new complete car care service program The Bluechem Group says it has a complete car care service and maintenance program endorsed for use in major car dealerships and professional workshops around the world. Bluechem explains its highly advanced system of cleaning and maintenance products are extensively researched and tested to eliminate operationallycaused contaminations which Bluechem calls ‘The Criminals’- cleaning and preventing deposits in the air intake, turbos, injectors, combustion chamber, EGR, exhaust and DPF. “It makes good economic sense to inform your customers that the standard service should now be upgraded by incorporating Bluechem to keep these vital components serviced and clean to reduce emissions, improve performance, economy and avoid costly unnecessary repairs,” Bluechem’s Neil Cochrane said.

Bluechem Fuel System Cleaner and Common Rail System Clean and Protect These products remove operationally caused contamination in the fuel system as well as resins in the injection nozzle areas and further

carbon residues and soot deposits within the upper cylinder area. They also eliminate moisture in fuel, reduce exhaust gas emissions and fuel consumption. Common Rail Diesel System Clean and Protect can be used in diesel powered engines with either Common Rail or Pump-Injector Systems and is recommended for engines with DPF particle filters, turbo and catalytic converters and is especially endorsed by Bluechem for longlife service intervals.

Bluechem Oxicat and DPF Power Clean These products work while the engine is running and when used together in diesel applications can result in fast and immediate DPF regeneration. DPF Power Clean can be used in all diesel engines, removing soot deposits in the DPF. Bluechem’s Oxicat decarbonising technology can be used in all petrol/diesel engines and hybrid vehicles maintaining the EGR, turbo and catalytic converter.

Bluechem Oil System Cleaner and Nano Engine Super Protection (NESP) Oil System Cleaner removes operational contamination and resin deposits in engine’s oil

systems and neutralises engine acids for reduced emissions and improved engine compression performance (as tested by TÜV Thüringen). Using NESP in new oil, O-rings and seals are kept supple for longer life of aggregates. Effective lubrication is delivered during cold starting for reduced vibration, quieter engine running and improved performance. Both products feature highly effective lubrication components utilising the Nano Technology of Bluechem Group’s in-house laboratory, CTP (Chemical Technical Production) and can be used in manual transmissions, power steering pumps, wet clutches and differentials. For more information, visit



OE RIDE QUALITY AND UNRIVALLED LONGEVITY Bilstein says its B4 shock absorbers fit with ease Over time your car can lose the luster it once had as a dealership fresh car. Time takes its toll on all parts of the vehicle, not just the paintwork and parts you can see. Inside, your shock absorbers components are working hard mile after mile to absorb bumps and aid road holding. These parts also wear over time and eventually will need replacement. Bilstein says its B4 shock absorbers are the gold standard for OEM replacement items and will fit with ease. It states that its industry leading gas-pressure technology assures an OEM level of ride comfort and performance.

ALEMLUBE EL SERIES Alemlube says the series offers excellent value for money when economy and efficiency count The Alemlube EL Series range includes new oil transfer equipment, greasing equipment, hose reels, fuel transfer equipment, diaphragm pumps, drum pumps and spill containment products which have undergone rigorous field testing before being added to the Alemlube range. Manufactured by leading international workshop equipment manufacturers, the EL Series products are high in quality and can be relied upon for trouble-free seasonal or intermittent use in the workshop and in the field, says Alemlube. It says this new series of oil transfer and greasing equipment gives the user an excellent opportunity to upgrade from standard hand operated oil drum pumps to a pneumatic solution and from manual greasing to an efficient and effortless pneumatic greasing solution sure to lighten your load and increase valuable productivity. Smart design effectively facilitates a lower cost of ownership and all products are supported by readily available spare parts should the need ever arise, says Alemlube, which states the EL Series products satisfy a niche in the market where top shelf products are not required or cannot be justified. Sold and promoted under the Alemlube brand, the EL Series is said to provide distributors and end users alike with confidence and peace of mind. For more from Alemlube, visit

NEW OZIUM PRODUCTS Available from Cyclo Australia

When put under stress a traditional oil filled shock absorber can suffer from oil foaming, which reduces performance dramatically. During the 1950s, Bilstein explains it pioneered gaspressure technology to overcome this problem. Bilstein says it was the very first company to design mono-tube gas-pressure shock absorbers on a series production car – a 1957 MercedesBenz – and the company says it has been leading the way in shock absorber performance ever since. Simply put, better shock absorber performance means more comfort for occupants, better braking and superior road holding for safety plus a more enjoyable experience behind the wheel. What’s more, says Bilstein, “because we are the original choice for hundreds of vehicle manufacturers around the world, you can be sure that your Bilstein B4 shock absorber allows for a perfect fit and unrivalled longevity.” For more from Bilstein, visit 38

Cyclo Australia says America’s best selling air freshener has added new scents to its range. It says the original Ozium scent has been selling in Australia for some time but most people are unaware of the benefits this product can have. Unlike most air fresheners, says Cyclo Australia, Ozium doesn’t mask the odour, it eliminates the odour. Ozium products have reportedly been clinically proven to remove airborne malodours and bacteria that cause smells and odours. Using “Glycol-ized” action, the Ozium dispenses micron-sized particles that attach themselves to airborne bacteria and malodours to reduce air pollution. As such, Cyclo Australia says Ozium is one product that can eliminate unwanted smoke smells and odours from vehicles and any other areas that may have an odour problem. To add to the current 3.5oz original scent, Ozium now have new sizes and five new scents to appease all corners of the market. The new scents are Citrus, New car, Vanilla, Country Fresh, and Outdoor Essence. All of these Scents are available in the 3.5oz workshop size and the .8oz customer size. Cyclo Australia says workshops in America have been using Ozium for years to sanitise and eliminate odours caused by smoking, mildew, mouldy carpets, body odour and any number of other odour causing smells. Ozium can also be used to treat odours in air-conditioning ducts and old cabin filters. Simply spraying Ozium through the external vents of most cars (with the air-conditioner is fresh mode) will allow Ozium to work removing the stale air and odours for the air-conditioning ducts. For more information and to access the full Ozium range, please contact Cyclo Australia on 03 9702 4314 or


QUALITY CHECK How do you measure the quality of lubricants? There are many claims made about the quality of oil in the market. How do you know if they are true, and more importantly, what claims really matter? The Sinopec technical engineers say the best way to answer is to go to the science, stating that there are international standards developed by the American Society for Testing and Materials (ASTM) that must be met to receive certification. Using an oil that is rated by the ASTM standards is important, because 20 percent of consumer-level oils perform below the standard for which they state they perform, says Sinopec. Eight standards oil must meet to receive certification are as follows: 1. The ASTM D-5293 Cold Crank Simulator Apparent Viscosity Test – assesses the engine’s starting capacity at cold temperatures. 2. The ASTM D-97 Test – measures the pour point of oil 3 The ASTM D-4683 High Temperature, HighShear Viscosity Test – measures ability to sustain oil viscosity in higher temperatures when exposed to high shear.

4. ASTM’s D-4172B Four Ball Wear Test – includes three fixed balls immersed in a lubricant with the fourth ball rolling on the three with a specific pressure. The performance of the oil is measured by the scarring on the surface of the balls – the less severe the scar, the better protection offered. 5. The ASTM D-892 Standard - the measurement of the oil’s capability of resisting foam, or excessive air trapped in the oil. When oil is sloshed around and shaken, air can become trapped in the oil, causing it to foam. Air is then carried through the lubrication system and can cause damage as air doesn’t have lubricating properties. 6. D-92 Flash Point and Fire Point Test – used to measure that the flash point is the temperature at which the oil ignites with a flame. The fire point is much like a flash point, except the ignition must burn for at least five seconds. Synthetic lubes are far superior to conventional petroleum oils because of their high flash and fire points. 7. The SAEJ1321 Joint TMC/SAE Fuel

Consumption Test Procedure - Type II – measures fuel consumption – the less fuel consumed by the machine, the better the quality of the oil. 8. The ASTM’s D-5800 Noack Volatility Test – measuring the oil’s resistance to boiling at high temperatures. At high temperatures, oil boils off, resulting in a loss of oil and leaving sludge behind. The D-5800 Noack Volatility test measures oil’s resistance to boiling off, causing engine oil loss and creating sludge. These Tests and Standards are the most important factors in creating a high-performance product, says Sinopec, which states it is the second largest oil company in the world and that it undergoes all of these relevant tests to demonstrate that its range of Performance Lubricants meets and exceeds international standards. For more from Sinopec, visit



XTREME CLUTCH RELEASES RENAULT MEGANE UPGRADES Xtreme Clutch is now offering performance upgrades to suit the 2004-2008 2.0L Renault Megane Sport and RS The new kit has been designed with a lightweight alloy pressure plate, 4140 chromoly flywheel and is available with a wide variety of friction discs including sprung organic for street use, sprung ceramic for motorsport applications or a rigid carbon for motorsport applications requiring exceptionally high heat capacity. The new kits have been developed to significantly increase the torque capacity of the clutch whilst retaining low rotational inertia for improved throttle response. “Our performance upgrades to suit the Renault Megane Sport and RS have been designed for performance street applications and motorsport applications that require increased torque and heat capacity,” Xtreme Clutch Mechanical Engineer, Stewart Furze, said. “We have designed the kit to ensure that the rotational inertia is kept to a minimum without


compromising driveability and have also included a dual-mass to single-mass flywheel conversion that is more suited to performance applications.” The kit also includes all of the accessories required for an efficient installation and longterm reliability such as a replacement concentric slave cylinder, replacement spigot bearing, pressure plate bolts as well as an alignment tool. As the performance and racing division of Australian Clutch Services, Xtreme Clutch put each product through extensive testing in their comprehensive research and development facility. The kit has been developed to suit the tuning market where these cars are proving to be excellent platforms for aftermarket performance upgrades. With a 600 Nm peak torque capacity with the sprung organic friction disc, Xtreme Clutch says

this kit is the ideal solution for performance street vehicles and is likely to be the most popular friction disc option for the vehicle. “As most of these vehicles that have had performance modifications are still used on the street, our sprung organic upgrade is the ideal solution for vehicle owners looking for increased torque capacity and performance whilst retaining close to OE levels of driveability,” Stewart said. Xtreme Clutch also offers a wide variety of street and motorsport clutch upgrades to suit various Renault Megane RS models including the 275 Trophy-R. For more information on the Xtreme Clutch range of products, please call 1800 CLUTCH or visit


NEW FROM DBA DBA has launched a new range of Performance Brake Pads DBA says that after four decades at the forefront of disc brake rotor manufacturing, it was determined to develop its very own range of highquality performance brake pads. It reports this new pad range is the result of an exhaustive Australian-based research and development program, which has put these pads through their paces on the street, off-road, at racetracks and in extensive dynamometer testing. The new Performance range of DBA brake pads include options to suit all driving needs, from daily drivers to four-wheel drives and towing the caravan to performance and track-oriented driving.

Street Performance (SP) Street Performance (SP) brake pads have been designed for drivers seeking improved braking performance over traditional OE brake pads and have been developed to provide an effective friction response to pedal application and offer low wear and dust minimisation. The SP range is recommended for street performance vehicles, 4WDs and SUVs and light commercial/trade vehicles.

Xtreme Performance (XP) Xtreme Performance brake pads have been designed for drivers seeking high initial bite and friction consistency from low to high temperatures, for heavy duty applications where higher friction levels are required, in order to safely brake under extreme conditions. The XP

range is ideal for performance driving, track days, 4WDs towing heavy loads including high GVM and armoured vehicles.

Race Performance (RP) Race Performance brake pads are designed for track/circuit use, where temperatures are above 350ºC (662ºF). This pad is enhanced with carbon fibre for high strength and stable friction at temperatures above 630ºC (1166ºF). The RP range is recommended for super sprints, circuit racing, and extreme temperature applications. DBA says it has aligned the Performance Pad colour coding with the THGP paint markings on its 4000 Series and 5000 Series rotors. When the paint colour of your rotors change, this indicates that it is time to move up a level on your performance brake pads to match the rotor paint markings.

Features include: • Thermal Stability Profiling (TSP), a process unique to DBA which increases cold friction effectiveness and reduces bedding-in time. • High performance chamfers to reduce unwanted noise, vibration and harshness under braking. Backing plates are made from G3131 high quality steel that is resistant to wear. • European made, triple layer shims to enhance the pad noise dampening characteristics (included in all products).

• Asbestos free with no other nasty materials while at the same time keeping dust to a minimum and are gentle on wheels • OE wear sensor (where required) • Bed in procedure card, service sticker and DBA high temperature brake pad lubricant As with all DBA products, the Performance pad range is backed up with full Australian technical support both online and in the field. The range is already expanding with an additional 250 applications added recently. For more information, head to or contact your local DBA representative.

HELLA ROKLUME 380 N LED DRIVING LIGHT For applications which need high illumination Hella says its RokLUME 380 N LED Driving Light provides 7500 Lumens, which it says is more than double the light of a comparable xenon driving lamp. The 12 high-power LEDs create an extensive illumination at a colour temperature of 5000 Kelvin. The warmer colour temperature reduces glare from highly reflective road signs compared to 6500 Kelvin, predominately used by many LED driving lights. This causes less fatigue for drivers, especially for long distance drives, says Hella. With a mining pedigree, the Hella RokLUME 380 N LED Driving Light is said to be suitable for the toughest of operating conditions. The cover lens is made of impact-resistant and hard-coated polycarbonate, and the aluminium housing features a tough NanoSafe coating. The heavy-duty bracket and the innovative 44

Nord-Lock washer system ensure the light remains in the correct position and does not vibrate even on corrugated roads. Reaching the highest rating in electromagnetic compatibility, Hella says the Hella RokLUME 380 N LED Driving Light will not interfere with radio communication systems while the advanced thermal design ensures the light will not scale back light output. The Hella RokLUME 380 N LED Driving Light is most suitable for larger SUVs and 4WD vehicles as well as Light Commercial and Service/ Fleet vehicles where precise and uniform road illumination is desired.

Key features and benefits: • Mining pedigree/heavy duty design of light and bracket – no vibration, hardwearing • High quality lighting performance – even spread illumination

• Superior EMC (electromagnetic compatibility) performance – will not interfere with communications systems • Low colour temperature • Extensive testing • Built to operate 24/7 • Uniform lamination • Non-stick coating (easy to clean) For more information, visit



SGF says that when it comes to automotive coupling systems, one size or design does not fit all

SGF says that unfortunately, it is a common and dangerous misconception by most Automotive parts retailers and mechanics that a flexible driveshaft coupling in a vehicle is just there to transmit engine power and handle some movement in the driveline. This is far from the truth, it says, stating that just supplying or replacing a vehicle’s coupling based on this simple criterion can lead to serious vibration if not catastrophic and expensive failures. As each vehicle Make and Model exerts different power and harmonic signatures due to the combination of its powertrain configuration, factors including the engine, transmission, axle, driveshaft, wheel base and vehicle weight etc will also effect the correct design and tuning of a flexible coupling in order to negate or eliminate NVH in each vehicle. In addition, every coupling is subject to high stresses during torque transmission which can be constant or fluctuate between peak loads, shock loads and torque and RPM ranges. In short, the correct specified coupling in each application also needs to: a. Reliably transmit the peak torque and RPM range generated by the engine; b. Compensate for axial, angular and radial misalignment in the drivetrain of the vehicle; and c. Be specifically tuned to eliminate or reduce the Noise, Vibration, Resonance and other disturbing harmonic signatures generated by the vehicle’s powertrain. Therefore, when selecting a flexible coupling, SGF recommends you remember each vehicle’s flexible coupling can be unique and one size or design does not fit all – in fact it says there are minute vehicle specific performance characteristics designed into each SGF coupling. SGF is a German company specialising in torque transmission and antivibration solutions for the OE Automotive and Industrial market. Unlike many copy couplings available in the market, SGF says it utilises its trademark Tenpu fibre technology: a combination of cord inlays vulcanised within select rubber compounds that operate in tension rather than pressure or shear load. It says the Tenpu fibre reinforcement fibres transmit the majority of the torque whilst the design enables the tuning of the coupling for the specific reduction of each vehicle’s NVH characteristics, resulting in optimal damping and the elimination or reduction of noise and vibration, improved tolerance to shock loads and compensation of radial, axial and angular misalignments. Further, SGF states its couplings also have a high-power density ratio. For more information from SGF, visit 47


MASTERCOOL ARCTIC COMMANDER 4000EX Are you ready to work on R1234yf equipped vehicles? The Australian market is beginning to see an increase in the amount of new vehicles which are equipped with the environmentally friendly refrigerant, HFO1234yf, commonly known as R1234yf. These vehicles require new service equipment due to changes in the service port sizes and the need for spark protected components to ensure a high level of workplace safety is upheld in workshops. Tim Boyd from Ashdown-Ingram says the Mastercool Artic Commander EQX4000EX is equipped with the latest technology, coming standard with an eight inch colour touch screen command centre. It states the graphic interface enables navigation through all of the functions and features with ease and importantly allows the technician to run the machine in a fully automatic, hands off manner while Mastercool’s clever integration of Australian workshop data provides mechanics with industry specific charge weights and oil charges, making this machine a “must have” for busy workshops or panel repair shops. Further, Tim explains that there is no longer a

need to read any external instructions or search for charge weights and system specifications, as it’s all programmed within the machine. The Arctic Commander EQX4000EX machines incorporate a powerful Windows based tablet, making database and software upgrades a breeze and wi-fi capability allows for real time, interactive communication. The pre-installed team viewer program lets Mastercool technicians access any machine throughout the world to aid with any troubleshooting issues. This innovative feature allows your team to operate the machine remotely which is vital in fleet and mining workshops. Standard features such as large analogue gauges, a 6CFM vacuum pump and easy to see multi coloured LED status bar enables technicians to monitor the progress of the job from a distance. Keeping the busy technician in mind, the Arctic Commander provides enhanced features such as an on board conversion calculator and selfdiagnostic check. The EQX4000EX and the Commander series suite – the EQX2000 for R134a and the “range topping” EQX4000 for R1234yf with built in

refrigerant identifier – is exclusively available from NAPA Auto Parts, Ashdown-Ingram, Covs, Global Auto Spares and R&E Auto Parts stores. To find your local branch visit

THE COOLING SYSTEM: CHEMISTRY MATTERS The role of the cooling system is to control the high temperatures in the engine caused by the combustion of fuel Valvoline explains it works by sending coolant through passages in the engine block and cylinder heads, where it absorbs the heat from the engine and then dissipates it through the radiator, where the hot liquid is cooled by the airstream entering the engine via the front grill. The water pump keeps the fluid moving through the cooling system to repeat the process. About 33 percent of the total heat is converted into crankshaft horsepower, 30 percent is expelled through exhaust, seven percent is radiated from engine surfaces, and the remaining 30 percent is dissipated through the cooling system, says Valvoline. Most modern coolant products are glycol-based


and contain a high percentage of ethylene glycol, which provides anti-freeze and anti-boil protection, and around four percent additives to provide corrosion protection. The anti-freeze and anti-boil protection is permanent and lasts for the life of the coolant, however, says Valvoline, the additives that provide the corrosion protection are depleted over time. This means coolants must be changed regularly to continue corrosion protection and each coolant has a different recommended change interval. When it comes to choosing coolants, Valvoline cautions that not all coolants are made the same. It says choosing the right coolant which has been tested and proven to meet industry standards is essential to the long-term protection of an engine cooling system. Valvoline states that it works closely with the world’s leading vehicle manufacturers to understand the requirements of today’s engine technology. Valvoline ZEREX and Heavy Duty coolants include those with Automaker Approved Chemistry, which

means the coolant chemistry is the same as specified by the manufacturer. Valvoline says the result is a comprehensive range of fully formulated products with approved chemistries by many leading OEMs, providing the very best in engine protection. Valvoline’s ZEREX and HD coolants are available in both Organic Acid Technology (OAT) and Hybrid Organic Acid Technology (HOAT) formulations. Valvoline invites you to contact its staff for an expert assessment of your workshop’s coolant requirements. You can contact Valvoline via its technical helpline at 1800 804 658 or on its customer service line at 1800 458 237.


NEW TO ADRAD World Class Filtration by FRAM Adrad says it is expanding its automotive range to include filtration from FRAM, which it says is America’s number one oil filtration brand with more than 85 years of history in engine filtration.

High-quality filtration can save thousands Poor engine filtration can result in premature turbocharger failure, dirty fuel injectors, engine sludge, piston and ring damage or worn engine bearings. These can lead to reduced engine performance, costly repairs and even total engine failure. Adrad says that fitting a good-quality filter can save customers thousands in potential costly repairs.

How do FRAM filters compare to other filters? Adrad reports independent testing comparing an original equipment filter, a competitor filter and a FRAM filter showed that FRAM has double the lifespan of the tested competitor filter. Adrad says that this means that FRAM filters can be relied on to meet and exceed the manufacturer’s service interval. Adrad’s range of FRAM filters use a high-quality filter medium that optimally balances efficiency

and filtration for the intended application, ensuring a high-level of performance.

Oil Filtration FRAM oil filters meet all manufacturers’ recommended change intervals. These oil filters feature high-quality materials, and an anti-drain back valve that prevents a damaging ‘dry start’.

Engine Air Filtration The average vehicle engine breathes in about 10,000L of air for every litre of fuel consumed. This means that a quality air filter is essential to protect the engine, enhance fuel economy and engine performance.

Air filters also assist in protecting the sensitive air flow and lambda sensors found in modern car engines. Adrad says it now has an extensive range of high-quality FRAM engine air filters designed for popular Australian vehicles.

Fuel Filtration Clean fuel burns more efficiently, providing better engine performance, explains Adrad, which states that further, fuel filtration keeps fuel pumps and injectors clean and reduces the need to replace these costly parts. For more information, call Adrad’s friendly customer service representatives on 1800 882 043.



REVOLUTIONARY BRAKE ROTORS LAUNCHED Ozbrakes currently looking for partners Australian brothers Mathew and Colin Lagoon have recently launched their patent-pending Ozbrakes brake rotors which they say drastically outperform all other brake rotors currently on the market. “Ozbrakes brake rotors have been developed over an extensive R&D period and are manufactured using a unique metallurgical formula comprising selected key ingredients which, when combined through our particular processing method, result in a brake rotor that can outlast and outperform any competitor offering by a significant margin,” OzBrakes Director, Colin Lagoon, said. “Our rotors have been exhaustively tested both in house and in the field. In all of the testing conditions our brake rotors, by comparison, have been proven superior to those competitor products currently in use.”

Key advantages and benefits: • • • • •


Improved stopping distance Thermal stability Longer life Cooler operation No shudder or pulsation

• Minimal black dust • Direct OEM replacement or bespoke applications • Better handling • Less suspension stress • Better fuel efficiencies “End users can expect a long-life product with improved safety qualities, consistency and reliability in heavy use, high performance and extreme applications,” Colin said. “There is a wide array of immediate market opportunities for Ozbrakes brake rotors, which can provide an ideal brake solution for everything from the transport industry, the mining and emergency services sectors through to recreational vehicles and for those looking for more bespoke applications. “By choosing our Ozbrakes high performance rotor and installing them under the correct conditions by qualified technicians, you will benefit from a cost effective, practical alternative to any braking product in today’s market.” The Ozbrakes brake rotors are currently available

to order and the business is actively seeking interest from prospective distributors and those who may be interested in collaborative projects. For more information on the product or to discuss potential business opportunities, please contact Colin Lagoon at OzBrakes on


NEW FROM AAP Australian Automotive Parts has introduced Ultima Ceramic Disc Pads to its offering New to Australian Automotive Parts’ range of Ultima Brake products comes a range of ceramic formulated disc pads and a range of Heavy Duty Disc pads specifically designed for Four Wheel Drive and SUV applications. Both ranges are manufactured by an OE and OES accredited factory. The pressing process is a 100 percent single cavity positive moulding. Slotting and chamfering is done according to OE specifications and the scorching process used in all Ultima disc pads allows minimum bedding in time and high temperature fade resistance for excellent pedal feel, says AAP. The ceramic range guarantees little to no dust, says AAP, which further states that both ranges are supplied with a three-layer NBR rubber shim which it says guarantees virtually no noise in all driving conditions. The Ceramic range formula is EC90 approved, meaning the formula in each application is specifically designed for the vehicle application. AAP says both ranges offer an excellent value for money proposition and the initial ranges are now available with more part numbers being added to the range as new shipments arrive. With this new addition, there are now three ranges of Ultima disc pads available from AAP, complementing the extensive range of Ultima Disc rotors, brake hydraulics, brake shoes and calipers. For more information, visit


REDVISION NOW AVAILABLE FOR THE AFTERMARKET With six water level sensors Advanced Australian manufacturer Redarc Electronics says it is excited to unveil the next release of its award-winning Total Vehicle Management System; RedVision, which is now available to the aftermarket through its distribution channels. Redarc Electronics says RedVision sets a new level of automation in the RV and 4WD industry, allowing users to control multiple on-board devices, such as turning lights, inverters, water pumps and other loads such as air compressors, televisions, electric steps and fridges on or off. It also provides the user with the ability to monitor water levels, temperature, energy (battery power) consumption and storage, with battery information available when paired with a Manager30 or Manager15. RedVision is able to evolve and adapt to the customer’s ever-changing needs, providing them with the ability to easily customise their vehicle’s electrical devices and accessories as they see fit. Customers can now take full control of their device inputs, output channels and control logic using the new RedVision Configurator Smartphone App. System operation is further simplified by allowing the user to select the soft key icons on the RedVision display and the corresponding RedVision User App. The RedVision Configurator App automatically saves a new configuration each time the user makes a change, making it easy to go back to the previous configuration in the event that a mistake is made. Using the same RedVision Configurator App, installers can program functions for a particular model or range of vehicles or vans and simply load it over and over again or easily customise functions for a specific customer requirement.

RedVision will now also carry the hardware and firmware required to monitor up to six water tanks. Previously, RedVision had the ability to monitor two water tanks, which is sufficient for smaller camper trailers and caravans, however the ability to update RedVision to monitor six water tanks has always been part of the product roadmap. RedVision comes equipped with an In-vehicle mounted display and Bring Your Own Device ‘BYOD’ Smartphone iOS or Android RedVision User App that features the control and monitoring of many functions in a camper, caravan, motorhome and now in vehicles, all in one place. The RedVision graphical display is the main user interface which is a robust full colour LCD display and has been built and tested to withstand Australia’s tough, rugged and varied environmental conditions. The RedVision User App provides extra convenience allowing users to monitor and control their system wirelessly from their mobile phone via Bluetooth. RedVision simplifies installation thanks to its simple connections and CAN Architecture, which requires less wiring, crimping and fusing of components. With multiple systems combined into one screen or a wireless device the end user will benefit from its easy-to-use system integration. For more information, visit


A WIDE ARRAY OF PRODUCTS FROM UAP A large range of belts, hoses and timing belt kits are available at Unique Auto Parts Unique Auto Parts has been in the automotive business for more than 20 years and says the importance of quality and reliability is well recognised as the company ensures the supply of only the best new parts to suit European vehicles including Mercedes Benz, Volkswagen, Mini, BMW, Skoda, Seat, Citroen, Porsche, Renault, Volvo, Peugeot and Audi.​ Unique Auto Parts is a proud supplier of SKF replacement parts including its premium timing belt kits. Each timing belt kit comes with all of the required parts to replace a timing belt including the timing belt itself, a belt tensioner and then one or more rollers depending on the individual kits. Kits also come with handy step by step instructions inside the box saving mechanics both time and frustration. In addition to the SKF timing belt kits, Unique Auto Parts also carries a large range of individual belts to cater for all different engine types and sizes. All belts in stock are high quality, don’t squeak and are long lasting, says Unique Auto Parts. Unique Auto Parts also stocks a wide variety of engine hoses including but not limited to brake, breather, intake, radiator and water hoses. This also includes a range of hoses that have intricate plastic fittings such as those needed specifically for BMWs. Unique Auto Parts has five conveniently located warehouses in Melbourne, Brisbane and Perth. It says each of these warehouses are fully stocked with an impressive list of replacement parts for engine, filtration, brake

components, mechanical, lubricants, seals and gaskets, suspension and steering and much more. Unique Auto Parts says all parts come from top quality brands such as prominent aftermarket manufacturers JP Group, Quinton Hazell and Carlube who are all exclusively imported and distributed by Unique Auto Parts, as well as Meyle, Trucktec, Victor Reinz, Hella, Behr Hella, Bosch and SKF. Ordering parts is quick and easy, it says, stating you simply provide a VIN or registration number and the Unique team can ensure that the right parts are received every time. Local delivery is available from all locations and freight is dispatched throughout Australia on a daily basis using a network of the fastest and most reliable couriers. To be connected to your nearest store call 1300 864 864 or visit for more information.



ACS RELEASES NEW DCT CLUTCH ASSEMBLY TECHNICAL VIDEO The new technical video is available on the Australian Clutch Services YouTube channel Australian Clutch Services (ACS) has recently released a new technical video looking at the removal and installation procedure for a wet Dual Clutch Transmission clutch assembly found in a wide variety of Audi, VW and Skoda models. The video illustrates the use of the specialist tools as well as the correct procedure for checking the clutch during installation. The video was created as part of the ACS ClutchTech series which includes more than 45 videos looking at a variety of clutch related technical support tips and guides to ensure the most efficient and accurate fitment for the installer. “Our ClutchTech video series has been running for several years now and we are regularly updating our videos to ensure installers can easily review the procedures involved before starting the job or

find more information during the fitment,” ACS Mechanical Engineer, Stewart Furze, said. “Our videos are created in-house using our products so we can illustrate detailed procedures required for installation. We also include QR codes for these videos where applicable on our Technical Service Bulletins that go out with each kit.” Dual Clutch Transmission clutch assembly replacement is a new market for ACS, but they already offer a wide range of replacement kits and tools to ensure that their distribution network has access to these critical components. “Independent workshops are starting to see more vehicles with Dual Clutch Transmissions requiring clutch assembly replacements and we are committed to ensuring they have access to the specialised tools and replacement components required for these jobs,” ACS Managing Director, Brenton Jordan, said. “We have also been working hard to provide technical support to these customers with training and videos to ensure they can see what is involved with the job. Often, we find that people are initially put off by the complexity of these jobs, but find that they are not as difficult as they may seem.” ACS also has a dry Dual Clutch Transmission clutch assembly removal and installation video available for those working on these types of transmissions.

“We have developed videos for both types of DCT transmissions, but it is also important to remember that each make and model is slightly different,” Brenton said. “If a workshop has any questions regarding the correct process for a specific vehicle, we encourage them to call us and our friendly sales and technical support team will be able to assist.” The Australian Clutch Services DCT range of products were recently exhibited at the Australian Auto Aftermarket Expo held at the Melbourne Convention Centre, where it received great interest from workshops and ACS distributors from around the country. “We were pleased to see the great response from our distributors and workshops at the expo,” Brenton said. “We are finding that more workshops are wanting to get involved with this technology and we look forward to seeing this develop further in the future.” For more information, please visit the Australian Clutch Services YouTube channel or call 1800 CLUTCH.

CRC INDUSTRIES’ BIODEGREASER High performing cleaning in the toughest of situations CRC Industries Australia’s new CRC BioDegreaser product provides a high-performing yet safe degreaser product which is capable of penetrating and dissolving tough grease, oil and contaminants for easy removal – safely. The product has been scientifically formulated for use across the automotive, service industry and industrial sectors with a focus on personal and environmental safety without sacrificing the highest levels of performance when it comes to penetrating and dissolving tough grease, oil and contaminants for easy removal. As such, CRC BioDegreaser is biodegradable, non-toxic, non-hazardous, non-flammable, pH balanced and water soluble and the advanced formula is powerful but non-abrasive, noncorrosive and contains no solvents. These properties make it ideal for use in many applications including in workshops and garages, especially where there are regulations 58

or restrictions in place concerning the types of products that can be safely used or allowed. Applications include fast and effective cleaning of engines, parts, bearings, motors, generators, compressors, mechanical equipment, tools, wire rope, chains, conveyers, hydraulic systems, filters and grills. The product is ready-to-use with no mixing required. CRC BioDegreaser is also safe on metals – it can be used confidently on all metals including alloys and it will not damage bright metals including aluminium and brass. It is also safe on fibreglass, plastics, rubber, painted surfaces and laminates. It is available in 20L and 5L bulk packs as well as 750mL trigger bottles. “CRC’s BioDegreaser is a unique product within the market, combining high-performance cleaning and degreasing qualities with a very positive clean safety profile,” CRC Industries Australia’s Shona Fitzgerald said.

“At the same time, the product is gentle on the environment as it is biodegradable with all ingredients readily decomposable. Evidence of this can be found in the fact that there are no EHS environmental warnings on the label. “We are proud to say that CRC’s BioDegreaser offers a quality product for the Automotive after care market which provides the trade with a highperforming product they can trust to deliver, safely.” For more information, visit



Hella believes ongoing research and development is the key to a sustained future in the automotive aftermarket Hella says it has always seen the importance in, and therefore invested heavily into, Research and Development. Today the company employs more than 7,000 people worldwide in Research and Development alone and this has been a decisive factor in the company’s long-term success. Due to its ongoing drive and commitment to product development and quality, Hella believes it is still a leader in the market and this year is proud to be celebrating its 120th Anniversary. Hella was founded in 1899, in Lippstadt Germany, with the Hella trademark created in 1908. In 1961, Hella Australia was established as the first production facility outside Europe, to manufacture lighting for the local Original Equipment vehicle manufacturers and to support the local Independent Aftermarket. Today, Hella is a family owned global organisation, with 125 locations in 35 countries, employing more than 40,000 people and with annual turnover exceeding AUD$11billion. Hella is one of the top 40 automotive suppliers in the world, investing more than AUD$1 billion per annum in research and development. The company is an Original Equipment supplier to the world’s leading vehicle manufacturers and it has a global Aftermarket network with more than 10 joint ventures including Hella Gutmann Solutions and Hella Pagid Brake Systems. Hella Australia’s production facility closed in 2018 due to the exit of local vehicle manufacturing; however, Hella Australia is investing heavily in the future to support the Independent Aftermarket and vehicle builders across multiple sectors including Automotive, Mining, Marine, Agriculture and Leisure. In 2015, Hella Australia created the Aftermarket and Special Applications Business Divisions and soon after it launched multiple new product ranges including Hella Pagid Brake Systems (brake components for passenger cars and light commercial vehicles) and leading OE brands Textar and Don (for commercial vehicle brakes components). In 2018 Hella Australia relocated to a new purpose-built 7,000sqm facility increasing the size of its warehouse by more than 50 percent. The investment in Hella Australia’s products and services continues to increase in 2019, starting with the launch of Hella Gutmann Solutions 60

workshop equipment. Hella Australia expects to announce the launch of another global brand in the coming months.

Hella Gutmann Solutions launch at the 2019 AAA Expo Hella Gutmann Solutions is a partnership between leading European diagnostic brand Gutmann Messtechnik and one of the global leaders in vehicle electronics and systems, Hella. The Hella Gutmann Solutions range includes world-class diagnostic tools with state-of-the-art features; comprehensive vehicle data; a marketleading camera and radar calibration solution for ADAS-equipped vehicles; and ‘Real-Time Repair’, which provides direct access to the Hella Gutmann Solutions technical team. Hella Gutmann Solutions was launched at the Australian Auto Aftermarket Expo in April – which included industry education around ADAS related camera and radar calibration through live demonstrations – and was successful in winning an Innovation award for the ‘Most Innovative New Servicing Product’. “At this year’s Australian Auto Aftermarket Expo we were excited to launch Hella Gutmann Solutions diagnostics and calibration equipment,” Hella Australia Managing Director, Darren Robinson, said. “These products have been extremely successful in Europe where we hold market-leading positions in many countries and with the inclusion of this product portfolio Hella Australia will move from being a parts supplier, to assisting repairers in

the repair and maintenance of vehicles, including re-calibration of cameras and radars, for example. “This significant investment demonstrates our desire to support independent aftermarket repairers with the tools, data and technical support they need.”

Size matters in the Aftermarket With sales divisions in most countries, covering all regions of the world, Hella is set up to support local and International businesses with the products and services they require. As a global company, Hella also supports the international buying groups and their local organisations. “As a major OE supplier, Hella Australia has the experience and the ability to provide the highest levels of support for our wholesale and retail partners in the Aftermarket,” Darren said. “However, an important part of our role is to ensure we are the chosen lighting and electronics supplier for vehicle builders and manufacturers across Australia, and that we then drive market demand for our products into the Independent Aftermarket, across all the industries we supply such as truck, trailer, municipal, mining, marine, agriculture and construction. “Whilst lighting remains at the core of our business where we will continue to invest heavily; today Hella is much more than a global lighting supplier.

MEMBER FEATURE “With the increase of European vehicles in Australia, we have a clear focus on offering European parts for European vehicles. As a major OE supplier to the European OEMs Hella is in a great position to support Australian repairers with the parts, data and technical know-how they need. “Therefore, our European vehicle specific products are extremely important, which include lighting, electronics, thermal management, brake systems for passenger vehicles and light commercial vehicles as well as braking programs for commercial vehicles.” Globally, Hella’s OE Electronics Division continues to develop its electronics product portfolio where Hella designs and manufactures components and systems (including ADAS radar, electrical power management systems, advanced vehicle sensors and emissions control products) for the world’s leading vehicle manufacturers. Hella is also heavily investing in technologies to support further development of Mild-Hybrids, Embedded Connectivity and Autonomous Driving. With the increase in electronics in vehicles, it claims that transferring its expertise from the OEMs to the Aftermarket is a key focus moving forwards. “Globally, Hella’s electronics business now accounts for over 30 percent of the company’s turnover, and this is clearly going to increase over the years to come,” Darren said.

The future is bright As sales of European vehicles continue to increase across Australia, Hella says it will continue to invest in its Original Equipment European parts programs, ensuring that its Aftermarket Partners have access to the latest parts and technical support they need. With the introduction of Hella Gutmann Solutions the company claims it will assist repairers by giving them access to the latest equipment, training, data and technical support that they need. This will be key to supporting the ongoing success of the aftermarket industry.

Darren Robinson, Hella Australia Managing Director

“With more than 50 percent of our lighting product coming from our production facility in New Zealand, we are speeding up our focus on developing new products for our local markets (tailored for local customer and market conditions and requirements); this will be a key factor in the continued development across our Lighting portfolio,” Darren said. “We are establishing product roadmaps with the central Product Management team in Europe, where we see some exciting opportunities ahead.” Hella claims that its competitive advantage is its expertise that only OEM parts suppliers can offer; its European parts for European cars program; its brands and the high-quality product that it manufactures and distributes; its investment in the future including Workshop Equipment, Research and Development, Joint Ventures and Partnerships; and its people and the loyalty of its customers. Hella sees copycats and educating customers as some of its greatest challenges. “As a leading Original Equipment supplier, we have to accept that other companies will copy our products and offer them at lower prices; however, they may not use the same, high quality materials, the latest production techniques, manufacture to the same OE specifications or run thorough testing,” Darren said. “When an installer or customer buys a product, they are sometimes driven by price without understanding the quality variations across different suppliers. A part of our role moving forwards is to educate our customers to ensure that they have the information, training and data they need to up sell, as in the long turn this offers the best long-term value for our customers such as reduced warranty claims and associated costs. “With the huge advances of vehicle technology, it is vital that we continue to support the Aftermarket by ensuring that repairers have access to the parts, equipment and data they need to service, maintain and repair today’s vehicles. “By ensuring the Aftermarket has access to Original Equipment products, data, technical support, training and the right equipment – for example, Hella Gutmann Solutions’ camera and

radar calibration equipment – to repair vehicles, Hella is planning for a long and bright future. “Our main aim is to ensure that we play our part in ensuring the long-term success of the Independent Aftermarket. “Hella can do this by offering the highestquality products, technical support, services and the Workshop Equipment that repairers need. Alongside the introduction of Hella Gutmann Solutions, to help us achieve this we have recently reviewed our strategic plan, and with the help of every employee at Hella Australia we created our new Values, Purpose, Aspiration and Tagline.” • Values: Progressive, passionate, collaborative, caring, accountable • Purpose: Create opportunities to deliver sustainable growth • Aspiration: Keeping Australia moving, safely • Tagline: People Driven Whilst Darren says having the right product is vital, he also states it is important that Hella Australia has the right people, mentality and culture to drive customer focus and to deliver truly world-class service. “We are proud of our culture at Hella Australia where we embrace all cultures and ensure gender equality. We recruit and promote our staff based on skill, dedication and competence. We are also proud that our Senior Leadership Team today consists of 50 percent women,” Darren said. Hella has been a long-time member of the AAAA and Darren is also a huge believer in the benefits of being involved in the industry’s leading Association. ”As a current member of the AAAA Council I have firsthand experience of how the AAAA team and the Council come together to serve our industry,” he says. “The AAAA works tirelessly to support our industry and as a leading global manufacturer and supplier we need to support the Independent Aftermarket, ensuring access to the products, services, data and equipment that our industry needs.” For more on Hella, visit 61


EVENT SPONSORS 2019 AAA EXPO A HUGE SUCCESS! Australian Auto Aftermarket Expo Major Corporate Sponsor

Visitor Showbag Sponsor

Lanyard Sponsor

Meeting Lounge Sponsor – Austbrokers ABS Happy Hour Sponsor – Gates Australia Aisle Sponsors – DENSO Automotive Systems Australia NAPA & NOCO Charging Station’s Sponsor – NOCO Show Bag Inserts – Davies, Craig & Prolube Lubricants Joint Seminar Sponsors – Automate Training & The Workshop Whisperer

Australian Auto Aftermarket Innovation Awards Breakfast Sponsor

Australian Auto Aftermarket Excellence Awards Banquet Sponsors Platinum Sponsor

Gold Sponsor

Silver Sponsor

Bronze Sponsor – ZF Aftermarket Pre Dinner Cocktail Sponsor – Direction Plus Wine Bottle Hangers – Ryco Filters Media Awards – NOCO Manufacturing Award – Supercheap Auto Marketing Award - Ryco Filters Export Award - Australian Clutch Services Expo Stand Awards – Australian Automotive Aftermarket Magazine

Support Sponsors Automotive Recruitment Disc Brakes Australia Hella Hella Gutmann Solutions Hella Pagid Brake Systems BEHR Hella Service 62

Ilana Accessories JB Weld Mann Filter Narva Prolube Lubricants RSP Automotive & Industrial

Automotive Aftermarket Industry puts innovation on display and showcases its bright future

Australia’s only dedicated event for the automotive aftermarket industry, the Australian Auto Aftermarket Expo (AAAE) 2019, was successfully held at the Melbourne Convention Exhibition Centre from April 4-6. The Expo represented a comprehensive array of industry leaders and their ground breaking product releases in the country. This year’s event showcased over 370 manufacturers and suppliers of the latest automotive parts, accessories, tools and equipment. Thousands of new products and services were on display, many specifically scheduled for first release at the Expo. The AAAE was once again be co-located with the Collision Repair Expo 2019, which featured over 70 of the biggest names in collision repair and their impressive new release of products and technology. This combined event covered over five acres of exhibition space and was officially opened by the Hon. Martin Pakula MP – Minister for Jobs, Innovation and Trade, along with Australian Automotive Aftermarket Association (AAAA) President Graham Scudamore-Smith and AAAA Chief Executive Officer Stuart Charity. A major feature of this year’s Expo was the official launch by the Australian Automotive Aftermarket Association of its exciting new Innovation Lab facility. “This is an exciting day for our Association and our industry,” Stuart Charity said at the opening. “Behind us we have the largest showcase of automotive parts and accessories in the southern hemisphere. We have 440 exhibitors; we’ve had pre-registration from about 12,000 trade visitors and we’re expecting record numbers of workshop owners of both collision and mechanical workshops to come through the show over the next three days. “We are also very excited and pleased to have the Minister for Innovation, Jobs and Trade here

with us this morning and we will be launching a terrific new initiative which the Minister will talk about, the Automotive Innovation Centres, which will help the future growth and expansion of our thriving manufacturers industry... this is our show of shows and our industry puts its best foot forward every two years.” Minister Martin Pakula added: “Some 12,000 people will come through this Expo over the next three days, all of them trade related rather than public and it’s just a demonstration that despite the fact that Toyota, Holden and Ford might not be manufacturing cars or engines here anymore it’s still a thriving automotive manufacturing sector particularly in the aftermarket space. “The Automotive Innovation Centre will be opening in about three months after a significant grant from my predecessor Ben Carroll last October. It’s just such an exciting innovation for the industry to have a centre where participants in the industry can go and do their research and development. “It’s an incredibly efficient way of doing things. It saves costs; it ensures that rather than everybody having to go and purchase or source their own

EXPO REVIEW vehicles for their research and development, there will be a central point where they can do it and I think that is great for the industry. I think we will see hundreds of jobs created out of it so that’s really exciting as well.” The automotive industry in Australia has changed more in the last five years than it did in the previous 20 and the industry is poised for further disruption over the coming years. This change is being driven by economic factors, the complexity of the car parc, changes in vehicle and information technology, changes in industry dynamics as well as the changing capabilities and needs of our workforce and customers. The value of the electronic content on a modern vehicle now exceeds 40 percent. Each model year brings more and more systems and components that are monitored or controlled by computers. Vehicles with active and passive safety systems, pass through technology, embedded telematics (‘connected car’), hybrid, electric and semiautonomous technology are on Australian roads today and these vehicles will need to be safely modified, repaired and maintained for their useful life anywhere in Australia. With this in mind, a strong focus in the event planning was on ensuring that visitors were able

to experience the latest innovative products and services in the industry as well as high quality education and networking opportunities to help them build a better auto business. A major feature of the Expo this year was the worldclass seminar program with a new and innovative direction, featuring multiple presenters and contributors with expert facilitation. Partnering with AutoMate Training and working with some of the aftermarket’s leading experts, event organisers (the AAAA) put together 10 industry seminars that were designed to help attendees understand the latest automotive trends, technology and industry best practice and deliver insights and tips that could be easily implemented to help them futureproof their business. From business management to future auto innovations, from workshop technology to technical training and vehicle data, this series covered all the big topics and answered some of the most important questions about the industry. The Expo was also a great networking and information exchange hub for the industry and provided opportunities for those in the industry to catch up with old friends while surrounded by all the activity and buzz that this event has become renowned for.

DRIV DEBUTS AT AAA EXPO Monroe’s Expo display was the first to feature the new logo and identity Visitors to Australia’s largest automotive industry event, the Australian Auto Aftermarket Expo, have come to expect a strong presence from Monroe.

distributing a broad portfolio of premium quality products across the Australian and global vehicle aftermarkets.

For the fifth consecutive expo, Monroe – a market leader in ride performance products – was the major sponsor of this biennial showcase of the Australian automotive aftermarket industry.

The Expo provided an excellent opportunity to introduce DRiV to members of the automotive repair trade and re-seller outlets as their one-stop destination for a complete stable of well-respected, enduring automotive aftermarket brands featuring Monroe, Champion, Öhlins, MOOG, Walker, FelPro, Wagner, Ferodo, Rancho and more.

But this year’s visitors got something more, as the event also represented the first public display to incorporate DRiV’s new logo and brand identity, following its unveiling in February of 2019. AAA Expo visitors became among the first in the world to learn more about DRiV’s extensive aftermarket portfolio of products and how this new, totally automotive aftermarket dedicated company is developing, manufacturing and

This was also the first major industry expo following the introduction of Monroe Australia’s industry-leading five year warranty on the vast OESpectrum range of replacement shock absorbers and struts, making the spacious and well equipped Monroe stand a busy point of activity for many Expo visitors. The 2019 AAA Expo also saw the release of the new Monroe 2019/20 Ride Performance Catalogue, the most extensive Monroe product resource ever produced by the company, with many hundreds of copies distributed to customers directly from the Monroe stand. The extended Monroe Magnum 4WD and Heavy Duty ride performance product range was also promoted strongly at the Expo, with Monroe Australia’s senior management team joined by the

company’s Territory Managers to provide detailed technical and fitment information on a face-toface basis with their valued trade customers. “The 2019 AAA Expo was an outstanding success,” DRiV Marketing Manager – SEAP, Brydon Tweddell, said. “As the major sponsor of the Expo and with so many of our trade customers in attendance, the event represents a great opportunity to showcase our leading technologies and product range, while also proudly showcasing our newly introduced DRiV global identity and all the outstanding aftermarket brands that now are a part of our unparalleled portfolio. “The direct customer interaction that the AAA Expo offered was the highlight of exhibiting and sponsoring this event, we believe that this face-to-face trade customer communication is imperative to our continued success.” For more from Monroe, visit 63


2019 AUSTRALIAN AUTO AFTERMARKET EXCELLENCE AWARDS One of the major highlights of the 2019 Australian Auto Aftermarket Expo was the staging of the Australian Auto Aftermarket Excellence Awards at Melbourne’s Crown Palladium on the evening of Thursday April 4 A total of 750 guests attended the industry’s night of nights that saw automotive aftermarket industry excellence recognised, along with the honouring of a number of outstanding individuals, both through the Outstanding Service to Industry award along with inductions into the AAAA Hall of Fame. “The AAAA warmly congratulates all award winners along with all of the companies and individuals who made submissions for these highly coveted accolades. There is no doubt that the industry knows no boundaries when it comes to manufacturing and marketing excellence as these awards have clearly recognised,” AAAA Chief Executive Officer Stuart Charity stated. “Our Hall of Fame and Outstanding Service to Industry inductees all richly deserve this recognition for their remarkable contribution to our industry’s growth over the decades,” he added. The 2019 Australian Auto Aftermarket Excellence Awards gala dinner was presented by Platinum sponsor Burson Auto Parts, Gold sponsor Dayco Australia, Silver sponsor The Auto Agency and Bronze sponsor ZF Aftermarket, with the support of many more important industry members. Several surprises were revealed during this highly entertaining evening that marked the first day of the 2019 Australian Auto Aftermarket Expo.

The 2019 Australian Auto Aftermarket Excellence Awards’ Honour Roll is as follows:

Best Aftermarket Expo Stand Best Shell Scheme: Zylux Distribution Best Stand 36sqm or Less: Autodata Australia Best Stand over 36 sqm: Brown & Watson International

Excellence in Export Awards

Excellence in Export Awards Winners

Gold: Fulcrum Suspensions Silver: Disc Brakes Australia Bronze: REDARC Electronics

Excellence in Manufacturing Awards Gold: REDARC Electronics Silver: East Coast Bullbars Bronze: AA Gaskets

Terry Mahoney Excellence In Marketing Awards

Excellence in Manufacturing Awards Winners

Under $10 million Turnover Category: Gold: Bainbridge Technologies Over $10 million Turnover Category: Gold: Nulon Products Australia for Project XY Silver: Gates Australia for their Gates Automotive Online Catalogue Bronze: Redranger for Nolathane

2019 Australian Auto Aftermarket Innovation Awards: Most Innovative New Aftermarket Product (4WD): REDARC Electronics for their 50 Amp DC-DC In-Vehicle Battery Charger Most Innovative New Aftermarket Product (Accessories): HSP 4x4 Accessories for the Tail Lock Most Innovative New Aftermarket Product (Chemical): Nulon Products Australia Pty Ltd for Nulon EZY-SQUEEZE & Nulon FILLER TOOL Most Innovative New Aftermarket Product (Electrical): Brown & Watson International Pty Ltd for the Projecta Intelli RV Power Management System

Most Innovative New Aftermarket Product (Parts): Milford Industries Pty Ltd for their Ult1Mate Next Gen Towbar range Most Innovative New Aftermarket Product (Performance): Turbosmart Pty Ltd for the Turbosmart Kompact ElectroMechanical (EM) Blow Off Valve Most Innovative New Servicing Product (Tools & Equipment): Hella Australia Pty Ltd for the Hella Gutmann Solutions CSC Tool Most Innovative New Packaging: Nulon Products Australia Pty Ltd - Nulon EZY-SQUEEZE

Most Innovative New Aftermarket Product (4WD) Winner: REDARC Electronics

Most Innovative New Aftermarket Product (Parts) Winner: Milford Industries


Best Aftermarket Expo Stand - Best Shell Scheme Winner: Zylux Distribution

Terry Mahoney Excellence In Marketing Awards Winners

Most Innovative Employee Engagement Program: GPC Asia Pacific for Make it safe, Make it Home Most Innovative Community Impact Program: Repco Authorised Service: Racing for Drought Relief Most Innovative Marketing Campaign: Pedders Suspension & Brakes Pedders Tow & Load Assessment Most Innovative Trade Catalogue / E-Commerce Solution: Repco Australia for their Navigator Pro Mobile with Rego Search

Most Innovative Marketing Campaign Winner: Pedders Suspension & Brakes

EXPO REVIEW Certificates of Appreciation - Outstanding Contribution to the Industry Geoff Rosenbaum Commencing his career at Girlock in 1973, then moving to the Borg Warner Group in 1976, Geoff rose to the position of National Sales and Marketing Manager prior to the Borg Warner sale to BTR. In 2000, BTR sold its transmission business to Motospecs marking the beginning of Geoff’s 19-year tenure with the company. Geoff served on the AAAA National Council for a record twenty-one years, from 1989 through to 2010. His many activities included Chairmanship of the Remanufacturing Committee, Honorary Secretary and serving on a number of special events sub-committees. In recognition of his outstanding contribution to the aftermarket industry, Geoff was inducted into the AAAA Hall of Fame in 2003 and won the AAAA Outstanding Service to Industry Award in 2011. After a successful 46-year career in the automotive industry Geoff Rosenbaum announced his retirement effective from August this year.

David Fraser David has over 35 years’ experience in the automotive industry and is Chief Executive Officer Automotive of Capricorn Society. He was also a former Associate Director and General Manager Automotive of ASX listed Coventry Group Ltd and was responsible for the sales, marketing and administration of the group’s automotive businesses. Aside from a short period out of the industry in 2005/06, David was a member of the AAAA National Council for 16 years, first joining in 2001. David held the role of Vice President for three years and was President from 2010 to 2012. David is a Fellow of the Australian Institute of Company Directors and he is also a Fellow of the Australian Institute of Management. In 2017 he completed the Harvard Business School’s Advanced Management Program. David takes on the role of Capricorn Group Chief Executive Officer from July 1, 2019.

Outstanding Contribution to the Industry – Geoff Rosenbaum

Outstanding Contribution to the Industry – David Fraser

2019 AAAA Hall of Fame Inductees: John Blanchard Snr By the time John was 11 years old he could already fully service a vehicle himself. This technical knowledge of motor vehicles has given John an advantage throughout his career, often giving customers and suppliers’ advice that has helped set his business apart from the rest. John was the first person to import aftermarket air conditioning systems to Australia in the late 1970s under the Cooldrive banner. A well respected leader within his business and the entire industry, John has always taken a keen interest in every aspect of the day to day running of his company. John is well known for his meticulous attention to detail and incredibly high level of organisation. You will often see John, at 85 years of age, spending time with Cooldrive staff passing on his wealth of technical knowledge so they can better assist their customers wherever possible.

Bob Pattison Bob has been in the automotive industry since 1971 in both the Original Equipment and Aftermarket channels. Bob joined the AAAA National Council in 2006 and served for a total of 12 years including three years as Vice President and held the role of President from 2012 to 2015. Some of the highlights of the AAAA during his time on Council include purchasing its own head office, launching the Choice of Repairer campaign, securing funding for the Auto Innovation Lab and overseeing a tripling of the size of the AAAA membership and a ten-fold increase in the AAAA’s financial reserves. Today Bob is the CEO of the GUD Automotive Division, which is the automotive arm of GUD Holdings Limited, a publicly listed Australian company. Bob is a strong advocate for promoting and improving the Australian automotive industry and possesses vast knowledge and experience in all facets of the industry from manufacturing, importing, distribution, wholesaling, retailing and brand management.

2019 AAAA Hall of Fame Inductee - John Blanchard Snr

2019 AAAA Hall of Fame Inductee - Bob Pattison

Outstanding Service to Industry Award: Kim Aunger Young Achiever Award: Maurice Donovan Maurice is the first ever workshop owner to win this prestigious award. Maurice is the Director and owner of Allautos Advanced Tuning, a three decade family owned mechanical repair business that he runs with his wife Sandy and son Samuel in the Brisbane Suburb of Geebung. In a career spanning 48 years, Maurice has dedicated an enormous amount of time and effort to a huge number of different organisations and causes. He is driven by his strong desire to see the auto industry unite and he believes in the need for continued training and increased collaboration to help lift the entire standard of the industry. Maurice is an outstanding individual who stands out from the crowd due to his 100 percent commitment to our industry.

Ryan Davis After becoming one of the first technicians in Australia and New Zealand to be awarded the esteemed Bosch Diagnostic Technician Certification and attending his first Australian Automotive Aftermarket Expo several years ago, Ryan built his professional network, forging the relationships that have evolved his award winning start-up company Autoexpert into what is now known as - The Home of Australia’s Mechanic. His goal is to connect the automotive service and repair industry in a meaningful and wholesome way, to harness the many benefits of working together and to amplify that on a national level, facilitated by technology.

Outstanding Service to Industry Award: Maurice Donovan

Kim Aunger Young Achiever Award: Ryan Davis



COOLDRIVE FOUNDER INDUCTED INTO AAAA HALL OF FAME John Blanchard Senior (WJ) was recognised during the AAA Expo CoolDrive Auto Parts founder John Blanchard Senior (WJ) has been inducted into the Australian Automotive Aftermarket Association Hall of Fame. After a lifetime in the automotive industry, WJ was officially added to the Hall of Fame at the Australian Automotive Aftermarket Expo Awards Dinner in Melbourne. Now officially retired, but still active as an advisor in the CoolDrive business, the 84-year-old began his career in the automotive industry at his parents’ garage ABC Motors in Clifton Hill (Melbourne), helping his father as a five-year-old. That led to the ability to service cars by age 11 and then, after leaving school, a long career with the likes of VW, Kenworth, Land Rover, New Holland and Girling, before a stint overseas and then striking out on his own. In the late ‘70s, WJ established Melbourne Auto Air with his wife Shirley, becoming the first person to import automotive air conditioning systems into Australia, and since then that business has grown exponentially. Today, CoolDrive Auto Parts is one of Australia’s largest suppliers of automotive air-conditioning, engine cooling, engine management, rotating electrical, accessories and workshop products to the automotive and related trades. Known to everyone at CoolDrive simply as “Senior”, WJ was acknowledged for his meticulous attention to detail, high level of organisation and

entrepreneurial spirit, and today is extremely proud that CoolDrive remains an Australian familyowned business. “That’s some introduction, I’m amazed I have done so much,” WJ joked when he arrived on the stage to accept his induction. “Next month I turn 85 and my father started a garage and our house was next to the garage with a door between the lounge and the main workshop. The garage would hold 35 cars and my father took that over in 1918, so that means that it is over 100 years now that the Blanchard family has been in the automotive industry. “In the early days my mother had to do something with me so she would wheel me out to the workshop in my pram and I would be sitting there talking to the mechanics. Not many kids had a playroom full of mechanics and different cars that came and went every day. So my motor industry career started before I could walk and today at nearly 85 I am still going, but I am trying to get out of it.” “Dad was very moved by being recognised by his peers and the many kind words expressed about his life’s work in the industry,” CoolDrive Auto Parts Chief Executive Officer, John Blanchard, said. “It’s been a long journey and one that he’s loved, and I don’t think he will ever really retire. He continues to be a great resource to the business as

an advisor and mentor, and we’re all delighted that he’s been recognised in this way by the industry.” At the Australian Automotive Aftermarket Association’s awards dinner, WJ was quick to acknowledge the loyalty and work of CoolDrive’s founding employee Robert Piccone, who is still with the business today. He also recognised the love and support of his wife of 63 years, Shirley, who has worked alongside him and supported him throughout his career. A lifelong motor racing enthusiast, WJ has been heavily involved with the Victorian Historic Racing Register for many years and continues to donate office space to them, as well as supporting the racing exploits of son John and more recently eldest grandson Tim, who also works in the CoolDrive business. WJ credits his long involvement with and passion for the automotive industry with providing him many lasting life-long friendships.

THE BULLISH ADVENTURER UNVEILED The fully customised package was unveiled to the public at the 2019 AAA Expo On the first day of the AAA Expo, AAAA Chief Executive Officer Stuart Charity and Stuart Lamont, the Chief Executive Officer of the Caravan Industry Association of Australia jointly unveiled The Bullish Adventurer: a fully customised Pedders MS-RT Ranger and Jayco Adventurer Caravan package which is being given away as part of an exciting online consumer promotion. The two industry leaders were on hand to take the covers off the Pedders MS-RT Ranger and Jayco Adventurer Caravan which will be given away to one lucky entrant in a promotion that celebrates the recent launch of the Caravan Industry Towing Guide website. The website is designed to educate road users on the importance of safe towing practices and covers everything from preliminary safety checks to towing tips and techniques, and everything in between. The Towing Guide website also allows users to 66

download a digital copy of the Caravan Industry Towing Guide for their reference. In addition, visitors to the website can use Pedders’ free Weight Matrix software that generates a report to help users calculate their combined vehicle RV/ Caravan weight and how different tow scenarios affect their vehicle’s dynamics. “The AAAA is thrilled to be supporting this initiative as one of the biggest issues our industry faces is vehicle overloading,” Stuart Charity said. “We need to work together to educate the public on safe towing practices and the aftermarket has a part to play by ensuring vehicles can be modified to suit consumers towing needs. “We’re proud to take part in the unveiling of The Bullish Adventurer, it’s a great looking package and I’m sure it will help raise awareness of best towing practices.” The Bullish Adventurer was on display in the

main hall of the Melbourne Exhibition Centre for the duration of the AAAA Expo. “Partnerships such as this, with Pedders and Jayco ensure we can deliver vital road education programs such as the Caravan Industry Towing website to all road users including caravanners,” Stuart Lamont said. For a chance to win this amazing prize, entrants should visit the Caravan Towing Guide website at and enter their details before June 30, 2019.


FORMER AAAA PRESIDENT INDUCTED Industry stalwart recognised for his services to the Industry GUD Automotive CEO Bob Pattison was inducted into the AAAA Hall of Fame at the 2019 AAAA Expo Gala Awards Banquet. Bob started in the automotive industry in 1971, having held positions with Senior Sales and Marketing and General Management roles with Ford, International Harvester, Nissan and Calsonic International. Bob has previously been a member of the Board of the Federation of Automotive Product Manufacturers and he has also served on the AAAA National Council. He joined the Council in 2006 and served for 12 years including three years as Vice President and he held the role as President from 2012 to 2015. Some of the AAAA achievements that Bob steered the Council to include the Association buying its own building, launching the Choice of Repairer campaign and securing funding for the Auto Innovation Lab and overseeing the tripling of the size of the membership, and a 10-fold increase in the Association’s financial reserves. “This is totally unexpected and somewhat humbling,” Bob said when he took to the stage of the Gala Awards Banquet. “It is somewhat unnerving after listening to the highlights of (fellow 2019 inductee) John Blanchard Senior’s career, but I have had the

good fortune of being in the automotive industry for the past 48 years and I have to say that the past 15 years that I have been associated with the aftermarket have certainly been the most rewarding and the most exciting. “I believe that it is a credit to the industry when we have a look at today’s trade show and look back at where we have come from. “It is a fantastic industry because it has such a broad cross-section. I don’t know of any other industry Association that has manufacturers, wholesalers, retailers, distributors and workshops. It is a great industry and everyone in this room should be very proud of it. “The Association has done a fantastic job. The Choice of Repairer is such a challenge for us to keep the industry viable, but I know that in 2019, I have great confidence that the AAAA National Council and the head office, led by Stuart (Charity) will finally break through and we will get the legislation that we are looking for and we will put an end to the discrimination that the car companies have given to us. “The AAAA is on the cusp of being, if it is not already, the premier automotive industry body. With the demise of the OEM industry, the AAAA is the only industry body that can truly be the engine room for the automotive industry going forward.

“I have great confidence that when we look back in the next 10 to 12 years that we will be very, very proud that the AAAA has been able to put our industry on the map and not only assisting the car owners of this country but the industry will be making a significant contribution to the export of products around the world because of the innovation that this industry typifies. “I have been very privileged to be able to represent the Association and I have been very humbled to be given this award, when you look at the other inductees, who have all done more than what I have done. “I have to thank everyone that I have worked with in the industry and of course my wife Margaret... thank you very much and I will never forget this night,” he concluded.

RYAN DAVIS TAKES PRESTIGIOUS AWARD The MD has been recognised with the Kim Aunger Young Achiever Award Managing Director, Ryan Davis, has been honoured with the Kim Aunger Young Achiever Award at the 2019 Australian Automotive Aftermarket Excellence Awards Ceremony, held at Crown Palladium Grand Ballroom in Melbourne on the 4th of April 2019. The Australian Auto Aftermarket Awards recognise innovation and outstanding contribution to the development of the Australian Automotive Aftermarket Industry. Winners of these prestigious awards represent the elite group of organisations and individuals who set the benchmark for excellence across a wide variety of marketing, manufacturing, products and service award categories. The Kim Aunger Young Achiever Award is in honour of one of the founders and former presidents of the AAAA National Council, Kim Aunger, who tragically lost his life whilst still in his prime. Starting his career in plastic injection moulding, Kim built a successful business in the automotive aftermarket. 68

Since 1992 this award has been presented to inspiring young achievers under the age of 35 in the Australian Automotive Aftermarket Industry who have demonstrated leadership, vision and innovation to make a positive impact on the industry and their peers. “This would not have been possible if not for the thousands of mechanics across Australia that make, the home of Australia’s Mechanics, the collaborative and vibrant community that it is today,” Ryan said.

“This also would not be possible, without our Premier Community Partner brands (Century, DBA, Gates, Exedy, Monroe, Narva, NGK, Penrite, Ryco and Trico) who support the au Platform by providing their expertise, input and resources.

this prestigious award, it really makes all the hard work and late nights worthwhile.” Ryan said there is plenty on the horizon for “ is just getting started, we’re going to be making some big moves, so watch this space!” he said. Ryan also wished to congratulate the other recipients of Australian Auto Aftermarket Awards, saying there were some very deserving persons and organisations receiving recognition for their considerable efforts towards the industry.

“I’m truly honoured to have been recognised with

For more information, visit

“Each and every member of plays a pivotal role in defining our organisation’s culture.


SACHS MAX A STAR AT AAA EXPO ZF’s Sachs MAX shock absorbers enjoyed a successful debut at the AAA Expo One of the stars of the Australian Automotive Aftermarket Expo was the Sachs MAX range of heavy-duty shock absorbers for standard and raised suspension systems. Taking centre stage on the ZF Services Australia’s custom-built stand was a silver and blue Sachs MAX-branded Toyota HiLux, showcasing the new expanded range. “Being able to offer the extended range to fit both standard and raised suspension systems got both existing and potential customers excited, and there was plenty of discussion about the potential for increased interest from end-user customers as well,” ZF Services Australia Head of IAM Oceania, Darren Leyshon, said.


“Having such a visible centrepiece as Sachs MAX also really tied together the advanced technology in action theming of the stand.” Also creating much interest on the ZF stand was the Australian launch of the new TRW Electric Blue brake pad, the world’s first aftermarket brake pad designed specifically for electric vehicles.

“There was a great deal of interest in the TRW Electric Blue brake pad, essentially because all our customers understand that that sector of the Australian aftermarket is only going to grow exponentially,” Darren said.

features of its most advanced conventional gearboxes with an electric drive unit. It is a modular system too, similar to ZF’s TraXon heavy-vehicle transmission, thus providing manufacturers with maximum original-equipment fitment flexibility. ZF’s stand was busy throughout the three days of the AAAE, with customers and suppliers also viewing a TRW Corner Module display featuring braking, steering and suspension parts, as well as Sachs clutches and LEMFÖRDER steering and suspension components. Creating interest too was a Sachs Formula 1 clutch and shock absorbers from its Formula Student global motorsport involvement.

AAA Expo visitors also got their first look at ZF’s latest eight-speed plug-in hybrid transmission, which ZF says combines the newest high-tech

For more information on ZF Services Australia and its parts and services, visit or call 1800 ZF SALES (1800 93 72537).

The blue-finished Electric Blue brake pad has been developed with the high demands of a typical electric vehicle power regeneration braking system in mind. It also significantly reduces interior noise levels as well as emitting 45 percent less particulate emissions during braking.


GET A JUMP START With NOCO’s GB50 Boost XL 1500 Amp UltraSafe Lithium Jump Starter With the all-new NOCO GB50 Boost XL 1500 Amp UltraSafe Lithium Jump Starter, NOCO says you can safely jump a dead car battery up to 30 times in one full charge. The ultra-portable Boost GB50 XL is rated to 1,500 amps and is recommended for engines up to 7.0L Gas and 4.5L Diesel for cars, boats, motorcycles, trucks, ATVs, and more. On-show at the recent AAA Expo, the product can start dead batteries in seconds and is compact, yet powerful. NOCO says it is an industry leader, designer, marketer, and manufacturer of innovative consumer battery brands and jump starters and

states that NOCO products have been the go-to power solution for any emergency situation since 1914. The GB50 Jump Starter offers an innovative safety solution for consumers worldwide, providing the ability to safely connect to any battery with an ultra-safe, mistake-proof design featuring sparkproof technology and reverse polarity protection. The Boost line’s long-awaited product addition holds a charge for up to one year and includes a USB battery pack to recharge personal devices on-the-go. It also offers portable power for smartphones, tablets, e-watches and more – it can even recharge smartphones up to six times. Further, NOCO states that in another industryfirst in safety standards, the GB50 XL integrates a seven-mode LED flashlight which includes low, medium, high, flashing, strobe and emergency SOS features plus six hours of continuous run-time.

Key features and benefits: • New Feature: Hot and Cold LED internal battery indicators

• New Accessory: HD Precision Boost Battery Clamps • Ultra-safe, mistake-proof design; spark-proof technology; reverse polarity protection • Recharge USB devices; phones, tablets, e-watches - up to six smartphone recharges • Provides 30 jump starts on a single full charge, for any on-the-road vehicle emergency • 200-lumen LED seven-mode flashlight; strobe and emergency SOS; +six hours run-time • Compact, portable, pocket-sized jump starter, fits perfectly in a glove box NOCO says the Boost GB50 XL 1500 Amp UltraSafe Lithium Jump Starter is backed by a one-year hassle-free limited warranty and free lifetime customer support. For more information, visit 



INNOVATIVE EMPLOYEE ENGAGEMENT PROGRAMS RECOGNISED As part of the AAAA Awards, GPC Asia Pacific was awarded as having the Most Innovative Employee Engagement Program The Innovative Employee Engagement Program Award seeks to recognise innovation in regard to the engagement of employees by companies. Those seeking to enter were invited to submit entries describing projects which enhanced engagement with employees for improved participation in the workplace; were new approaches for finding good employees and keeping them; supported recruitment of new employees by embracing diversity in recruitment and seeking those not traditionally engaged with our sector; or which improved retention rates of employees by valuing employee input and rewarding loyalty. A number of entries were received for consideration by the judging panel, but ultimately it was GPC Asia Pacific which took out the prize for its ‘Make it Safe, Make it Home’ program. The Australian Automotive Aftermarket Association sends its congratulations to GPC Asia Pacific and also to entrants AECAA Pty Ltd (trading as Automotive Electrical and 4WD Accessories), Gates Australia and Ryco Filters for their submissions.

GPC Asia Pacific: Make it Safe, Make it Home “Make it Safe, Make it Home” is not only the name of GPC Asia Pacific’s safety program and the philosophy which underpins and guides its focus, but it is also what its team members will say if you ask them why safety is so important. “Since the inception of the ‘Make It Safe, Make It Home’ program, GPC has seen a continuous improvement in general safety results each year,” GPC Asia Pacific Workplace Health and Safety Manager, Michael Sadler, said. “The number of serious injuries has declined by more than 10 percent annually for the past five years running. “The great results we have experienced have not


come easily, and we recognise that managing our highest risks of injury is a continuous pursuit. As such, our safety culture has evolved subtly over these past few years and we now find ourselves in a position where we are implementing some fantastic proactive programs and measures to prevent injuries and improve safety standards in the workplace. “One of our GPC business units, Repco Australia, has made significant in-roads in this area by developing some really innovative safety projects.” At Repco, it starts with the parts. Michael explains this means continuously pushing to ensure customers get the automotive parts they need as soon as possible. To help achieve this, Repco have a fleet of over 1000 delivery vehicles on the road every day. “This means a lot of our team members are driving a vehicle day in, day out. We know that one of the biggest risks of serious injury to our team members is being involved in a vehicle accident. We want to create the safest workplace we possibly can and this includes driving a vehicle,” Michael said. “To achieve this end, Repco wanted to create a program which would capture the hearts and minds of our 3000+ people to inspire safer driver behaviours. It was not only imperative to ensure our team members were going to be highly engaged in this program, but also to create something which would involve participation from everyone across our vast network of over 320 stores. “Feedback about driver safety was collected from many different team members across all levels of the business, from senior management down to team members working on the shop floor. Information used to build this program also came from injury/incident report findings and key learnings, engagement surveys, motor vehicle insurance reports, incident trend data and telematics program analytics. Armed with all of this rich data and feedback, Repco created the ‘Tread Carefully’ program.” Tread Carefully is a program which encourages safe driver behaviours. Made up of a series of initiatives, this program aims to reduce motor vehicle accidents and the resulting injuries to team members and the general public. Program initiatives are many and varied - all of which were suggested by people across the GPC Asia Pacific business.

“Launched in early 2017, the Tread Carefully program exceeded all expectations of success. In the 12 months post-program launch, we saw average ‘At Fault’ motor vehicle accidents per month reduced by 50 percent, a 32 percent reduction in total Motor Vehicle Accidents versus prior year and a 20 percent decrease in Motor Vehicle Accident claims costs Year on Year. “We also saw a decline in not-at-fault motor vehicle accidents. Through our new driver training, our drivers recognise that with an increased awareness of the situation, they can avoid some of these not-at-fault accidents caused by other drivers. “These results are extremely encouraging considering our fleet size has remained relatively stable over that time period. The entire program has cost less than $10K to develop so the return on investment is exceptional. “This outcome is even more outstanding given there is only one safety resource in the Repco business and success of the safety program depends entirely on the support and engagement it receives from the zone, area and store management teams. They bring the program to life and certainly see the importance of the Tread Carefully initiatives.” For more from GPC Asia Pacific, visit


THE BEST OF THE BEST A look at the products that claimed the 2019 Australian Auto Aftermarket Innovation Awards Every two years the AAAA selects the most innovative products from those entered by the industry.

On the following pages we take a look at the products that won the 2019 Awards.

Industry experts judge these awards and the awards are considered to be the most prestigious honour that a new product can be bestowed.

Over the next few editions of Australian Automotive Aftermarket Magazine, we’ll publish a series of articles that will profile in detail all of the winners and finalists in each product category.

All of the winning products were displayed at the 2019 AAA Expo.

Most Innovative New Aftermarket Product (4WD)

Winner: REDARC Electronics Product: 50 Amp DC-DC In-vehicle battery charger The past decade has seen REDARC set the benchmark in DC-DC charging with its BCDC range of Invehicle battery chargers. In this time REDARC has contributed to the evolution of vehicular charging with a range of innovative and high-quality products. In 2019, REDARC released the latest addition to its acclaimed BCDC range, the bigger, more powerful 50 amp In-vehicle battery charger; the BCDC1250D.

Most Innovative New Aftermarket Product (Accessories)

Winner: HSP 4x4 Accessories Product: Tail Lock The HSP Tail Lock is a truly revolutionary product allowing you to sync your tailgate with your existing vehicle remote. The unit works by engaging and disengaging your existing handle when your vehicle locks and unlocks. The beauty of the product was not just in the design, but also in the ability to integrate more of the vehicle with the factory remote. HSP says it was truly a remarkable achievement for the company. The Tail lock gives us multiple advances over a traditional lock. The tail lock was easier to install, as it is non-intrusive and uses factory-mounting points. Wiring was a breeze as it is plug and play.

Most Innovative New Aftermarket Product (Chemical)

Winner: Nulon Products Australia Pty Ltd Nulon Ezy-Squeeze & Nulon Filler Tool The changing and filling of gearbox, differential and transmission fluids has become one of the most difficult tasks that can be undertaken in the servicing of a motor vehicle. Nulon set out to create a product proposition that makes it easier for DIYers (Do-It-Yourself) to change their gearbox, differential and transmission fluids, and in the process: increase the size of the retail category; encourage more DIYers into the market; and encourage lapsed DIYers to return to the market. Essentially the idea was to make fluid changes enjoyable.

Most Innovative Aftermarket Product – Electrical (including Mobile Electronics)

Winner: Brown and Watson Product: Projecta Intelli-RV Power Management Systems for Recreation Vehicles Projecta’s Intelli-RV range joins the brand’s “Intelli” family of advanced battery accessories and comprises four tiers of power management system to suit a variety of applications and budgets; PM100, PM200, PM300 and PM400. These power management systems include first and foremost a main, centralised wiring unit that all DC circuits in the caravan or RV connect to via either screw type or WAGO push-in terminals – truly plug and play, as you only need a screwdriver and the necessary DC cables to complete installation. This unit features up to 14 fused outputs (model dependant) giving most applications plenty of headroom for electricals. 74

EXPO REVIEW Most Innovative New Aftermarket Product (Parts)

Winner: Milford Industries Pty Ltd Product: Ult1Mate Next Gen Towbars Ult1mate Next Generation Towbar’s unique modular design, allows each square hitch receiver style towbar to be packaged in a customised carton, with secure provisions for all elements and components.Designed and manufactured in-house, each part and all its components receive considered attention with individual carton design forming an integral part of the product design and development process. These internal component cartons provide the dual benefit of keeping all of the parts and accessories organised, while ensuring the outrigger chassis mounting plates and main rail / cross bar are held securely in place during transit.

Most Innovative New Aftermarket Product (Performance)

Winner: Turbosmart Pty Limited Product: Turbosmart Kompact Electro-Mechanical (EM) Blow Off Valve Turbosmart has long been known for reliability in the construction of its Wastegate range, having been developing superior products in this category for roughly 15 years. In 2017 Turbosmart started working on a project to draw upon the knowledge of industry partners, dealers and end-users to help develop a new external wastegate that would accommodate their needs while delivering a world-class solution for effective wastegate management.

Most Innovative New Servicing Product (Tools and Equipment)

Winner: Hella Australia Pty Ltd Product: Hella Gutmann Solutions CSC Tool The Hella Gutmann Solutions CSC-Tool delivers accurate results even where there is no space for wheel alignment or a level workshop floor. You don’t even need a lifting platform. This means your CSC-Tool completely pays for itself after as few as 11 uses – and of course, neither you nor your customer must compromise on precision or safety! The modular structure and useful accessories enable you to configure the CSC-Tool in the best way to suit your workshop. Whether it involves measuring the geometric driving axis with a laser, brand-specific ACC reference panels, or optional radar kits (all available to order individually) – everything is covered.

Most Innovative New Packaging

Winner: Nulon Products Australia Pty Ltd Product: Nulon Ezy-Squeeze Nulon identified that a new packaging concept was required in this category. Flexible pouch packaging has been in the Fast-Moving Consumer Good (FMCG) industry for some time. Nulon identified that a number of low and high viscosity products had moved to flexible packaging. In watching children interact with yoghurt products, Nulon noted ease of use, the ability to remove the majority of product, and the compactness in the waste stream. It was determined that a tube was also required to ensure easy access to fill points. Prototypes were created and tested in-house.



DAYCO ENJOYS STRONG 2019 AAA EXPO The Dayco stand proved very popular with Expo visitors One of the world’s leading manufacturers of engine components for the automotive aftermarket industry, Dayco, enjoyed a strong presence at the 2019 Australian Auto Aftermarket (AAA) Expo.

signal, can activate the water pump when needed from the belt drive mechanical power supply.

Debuting a brand-new stand based on the design cues of the company’s new global branding, Dayco Australia showcased its leading technologies, product range and customer support on the stand.

The 2019 AAA Expo also showcased Dayco’s industry leading Front-End Auxiliary Drive (FEAD) components along with the engine belts and thermal engine management products that Dayco says has made it “the Australian trade’s number one choice for decades.”

Dayco also displayed a new automotive product that was included in the AAA Expo Most Innovative New Product Showcase throughout the busy three-day event. This was the Dayco Friction Wheel Tensioner, which Dayco says is yet another example of the technology that drives its aftermarket product range development.

AAA Expo visitors were also able to inspect the first specially designed Dayco Top Fuel Supercharger Belt, made in conjunction with United States based multiple Top Fuel Championship team, Don Schumacher Racing and raced to great success by the team along with many of their competitors.

The Dayco Friction Wheel Tensioner is an engine component that has been precision engineered to transfer the power from an engine’s crankshaft pulley to the water pump pulley.

The Dayco stand also proved to be popular with visitors to take an inside look at the company’s Australian motorsport involvement with behind the scenes Tickford Racing Supercar, Australian GT and Australian Tarmac Rally footage on screen throughout the event.

The major advantage of the Dayco Friction Wheel is its ability to engage the water pump on demand through an electro-mechanical actuator. The actuator, controlled by an ECU via an electrical


“The 2019 AAA Expo really displayed the strength of the Australian automotive aftermarket

industry. We received many positive comments from many visitors about the size and quality of this event,” Dayco Vice President – Asia Pacific, Arnold Mouw, said. “The Australian Automotive Aftermarket Association should be very proud of how our Expo continues to grow every two years and we are always proud to fly the Dayco flag there.” For more from Dayco, visit


REDARC WINS MULTIPLE AWARDS The company received three accolades at the Australian Auto Aftermarket Awards REDARC says it was honoured to receive three awards including the Excellence in Manufacturing - Gold Award (over $10 million annual turnover) at the biannual Australian Auto Aftermarket Awards. The Awards recognise outstanding achievers in the Australian Automotive Aftermarket Industry. REDARC says this is an incredible achievement as it is the third consecutive time it has won the Excellence in Manufacturing award having also been named winners at the 2015 and 2017 events. The companies and individuals nominated for these awards have an unrelenting focus on excellence, innovation and education as they endeavour to secure ongoing success for the Aftermarket Industry in Australia. The additional awards won by REDARC include the Most Innovative New Aftermarket Product (4WD) – Gold Award for the 50 Amp DC-DC Invehicle battery charger and Excellence in Export – Bronze Award.

REDARC’s Managing Director, Anthony Kittel, said he was delighted to win multiple awards and attributed them to REDARC’s continual innovation and hard-working staff. “We take great pride in receiving this award for the third consecutive time, it’s testament to the hard work and dedication which is embraced by all departments of REDARC,” Anthony said. “It is a true reflection of our efforts to achieve excellence in all facets of the organisation.” The Excellence in Manufacturing Award recognises an organisation that has invested in research, embraced innovation and predicted future trends to develop a competitive advantage through continuous manufacturing improvement. The Most Innovative New Aftermarket Product (4WD) recognises excellence and innovation to any new electrical 4WD product for the interior or exterior of a 4WD vehicle. The Excellence in Export Award recognises an organisation that has researched, identified and cultivated new markets outside of Australia,

resulting in a growth in their customer base and increased sales. The Awards were held at the Crown Casino in Melbourne and was attended by an audience of over 750 people who also formed a large part of the AAA Expo itself. The Expo is the nation’s most comprehensive exhibition of vehicle repair and servicing equipment, replacement parts, tools and accessories. It is a trade only show run by the industry for the industry. For more information contact REDARC Electronics on 08 8322 4848 or visit



AUTODATA WINS BEST STAND AWARD Tech company continues to impress the industry with new applications Autodata says it is delighted to have won the ‘Best Stand 36 sq Metres and Under’ Award at the 2019 Australian Auto Aftermarket Expo. The judges were impressed with the stand’s stunning design, innovative use of striking graphics and visitor-friendliness. Autodata claims that its stand provided the perfect stage to showcase Autodata’s trusted workshop application, which, according to the company, since the last AAA Expo in 2017 has seen considerable technical enhancements, ensuring Autodata maintains its 96 percent coverage of the cars on the road in Australia. Over the last two years, this has meant over 742 new models added and over 18,522 updates in total to new and existing vehicles for Australia alone.

FILPRO DEBUTS AT EXPO Filpro Automotive made the most of the expo and looks forward to the next one For the first time since commencing Australian operations almost two years ago, Filpro Automotive showcased its entire range of automotive aftermarket products at the AAA Expo. The Filpro Automotive stand showcased the FRAM Filters, Holts, Redex, Simoniz and Prestone brands while senior management identities and the company’s Australian and New Zealand sales and customer service teams were also on-hand. “While our FRAM Filters brand is well known here in Australia and New Zealand, the Expo gave us the opportunity to showcase our entire range of outstanding car care and general aftermarket products,” Filpro Automotive Australia and New Zealand Managing Director, Roger Lassen, said. “It was good to gauge the trade’s interest in our quality brands such as Holts, Redex, Simoniz and Prestone, while also being able to inspect our premium quality FRAM Filter products.

“We enjoyed being able to meet so many members of the Australian and New Zealand trade, while also showing how our Australasian business has grown in such a short time.” Filpro Automotive also announced FRAM Filters are available to the trade from SWD (Specialised Wholesale Distribution) as well as ADRAD and Natrad; while all Holts, Simoniz and Redex products are also available from SWD. For more information, call 1800 155 879 or 08 8193 9675.

ACS ENJOYS SUCCESSFUL AAA EXPO Australian Clutch Services says it has been pleased with the feedback and interest in its products at the Expo

However, it’s not just about adding new vehicles and updating existing technical information. Autodata has also rolled out numerous new features since the last show in 2017. New features highlighted at the show included Autodata’s DTC (diagnostic trouble codes) module, which has been enhanced and now incorporates OE fixes for common faults and an ‘Assist Me’ diagnostic assistant – saving technicians even more time. Recently-added modules were also showcased, including an all-new Tyres module, giving technicians quick and easy access to tyre pressures, tightening torques, TPMS info, jacking point locations and more; and a new Bulbs Replacement module, providing technicians with easy access to accurate bulb data along with a replacement guide for each type of bulb. For more information visit 78

Australian Clutch Services (ACS) exhibited at the recent Australian Auto Aftermarket Expo (AAA Expo) held in Melbourne in early April. The show, which is one of the highlights on the ACS trade show calendar, provided the opportunity for ACS to showcase its latest products and services to its extensive distribution network and workshops from around the country. ACS incorporated a variety of new products on its stand including its latest Dual Clutch Transmission clutch kits, performance upgrades for the Hyundai i30N and 2018/2019 Ford Mustang GT, a new extra heavy-duty upgrade for the Toyota Hilux and several new accessories including brake hydraulic components and fluid. “The feedback that we received on our latest kits was exceptional and we were pleased to see so many workshops embracing some of the latest clutch technology including DCT,” Australian Clutch Services Managing Director, Brenton Jordan, said. “We have been working hard over the last few months to develop a display that would showcase our latest products and that would allow us to illustrate our online technical support and cataloguing.”

Several new kits were a highlight of the ACS stand including their latest Extra Heavy Duty upgrade for 2005-2015 Toyota Hilux 2.5L models that is expected to be an exceptionally popular upgrade for vehicles that have been tuned or have had significant performance modifications. “The show provided a great opportunity for us to showcase some brand-new products including our Extra Heavy Duty upgrade to suit the Toyota Hilux,” Brenton said. “This is expected to be one of the most popular kits in the range and it was great to be able to showcase it for the first time to our distributors and many 4x4 tuning groups from around the country.” For more information on the Australian Clutch Services range of products, please call 1800 CLUTCH or email


AAA EXPO SEMINAR SERIES PROVES POPULAR The free seminars held over the three days of the 2019 AAA Expo were aimed at helping managers and owners to ‘Build a Better Auto Business’ Jointly sponsored by Automate and The Workshop Whisperer and convened by Automate, there were a total of 10 informative seminars which began on the Thursday afternoon with David Lyall from the Automotive Repairers Council of Australia presenting his seminar titled ‘Accelerate your workshop success’ and closed on Saturday with Diesel Help Australia’s Clinton Brett teaching workshops how to fix the ever present problem of the ‘Wrong fuel in a diesel vehicle’. In between there was something for everyone and they were all professionally run and well attended by engaged audiences. Hosting one seminar was the AAAA’s own Lesley Yates, who gave an update on the Choice of Repairer campaign during the presentation she cohosted with Bosch Australia’s Darren Todd titled ‘Vehicle data and service information: access and equity in the aftermarket’. The seminar included Darren giving a practical demonstration of data in action, using pass-through technology to explore how technicians can take advantage of OEM Service information and systems in the workshop. Lesley told the audience that a Mandatory Code for data sharing is now government and opposition policy. It is expected that the new Code will be finalised this year. “It’s a wonderful demonstration of what can be achieved when the industry speaks with one voice,” Lesley said. However, she pointed out that there is still work

to be done especially in the problematic area of electronic logbooks. Another important presentation was from Bosch Australia’s Nikki Gerling, who hosted the ‘Vehicles and technology: tomorrow’s world today’ seminar. This seminar cut through all the jargon and painted a real picture of the key trends already reshaping the industry, as we move towards a future that is electrified, automated and connected. The Automotive Technician’s Jeff Smit and Brendan Sorenson informed their audience of ‘What’s on the workshop horizon’.’s Neville Brady entertained his attendees with his unique style as he presented ‘The secrets to building a winning workshop team.’ The way we find, manage and value the people working with us can have a major impact on productivity and profitability. Neville, a renowned business consultant, shared his secrets about how to build a winning team. He discussed what you should do to establish the right staff attitude through systematic or structural change while he showed how his techniques could arm you with the best procedures to ensure you get the right people ‘on the bus’ and avoid making the mistakes many workshops do when they try to attract the best talent. Let’s just say if you work for a workshop where Neville is consulting and he asks you for a meeting at the local bakery, you’d better be prepared to have a good hard look in the mirror!

AWARD CAPS OFF SUCCESSFUL EXPO FOR GATES AUSTRALIA Gates Australia was recognised with the Silver Award in the AAAA ‘Terry Mahoney Excellence in Marketing’ category Gates Australia topped off a successful Australian Auto Aftermarket Expo in Melbourne with a Silver Award in the AAAA ‘Terry Mahoney Excellence in Marketing’ award category for its innovative online catalogue. The expo was held from April 4-6 at the Melbourne Conference and Exhibition Centre with the AAAA awards ceremony held on the Thursday night at the Crown Palladium. The Gates Australia stand attracted a large number of expo attendees over the three days, not just to see all the latest products in automotive power transmission and fluid power but also with instant win prizes, the opportunity to try the now award-winning Gates Online Catalogue and 80

hundreds of fresh Gates branded donuts given away on the stand. Expo attendees could enter to win an instant prize which included dozens of automotive tools as well as every entrant going into the main prize draw to win a Gates sponsored professional race car driver host a BBQ at your workplace. The Gates stand really got buzzing when ‘Happy Hour’ was held on the stand on the Friday night of the expo between 6-7pm and free drinks were provided for expo attendees, transforming the Gates stand into a great networking experience for attendees and exhibitors from all over the expo. The AAAA awards ceremony at the Crown Palladium was a great night, says Gates Australia,

with brands and individuals being recognised by the AAAA across a number of award categories. A live performance from comedian Laurence Mooney had the 750 strong crowd in stitches and provided a good intermission between award categories. Gates says it would like to congratulate the AAAA on another great expo and awards night and showing the strength of the automotive aftermarket in Australia. For more from Gates Australia, visit


COLLISION REPAIR EXPO CONTINUES TO GROW The leading industry trade show for the smash repair sector is now a must attend event for all workshops The 2019 Collision Repair Expo was a great success with a large contingent of tradespeople converging on Melbourne’s Exhibition and Convention Centre for what has become a ‘mustattend’ event for everyone in the body repair industry. The collision repair segment of the Australian automotive aftermarket industry is constantly dealing with emerging technologies and repair techniques along with new and exotic materials. With this in mind, a strong focus in the event’s planning was on ensuring that visitors were able to experience the latest innovative products and services in the industry as well as high quality education and networking opportunities. In addition to viewing the industry’s best products and talking to Australia’s finest suppliers, repairers were also able to attend valuable seminars designed to help grow their businesses. The comprehensive free seminars program was presented in partnership with I-CAR. There was a series of 11 high quality seminars held over the three days of the Expo featuring leading domestic and international keynote speakers and panels. The seminar series was designed to provide training, knowledge and advice to help visitors grow and develop their businesses. The content focused on the changing industry dynamics and technology and taught new ways of doing and thinking about things.

The seminars featured two important international keynote speakers, Dave Luehr from the USA and Andrew Marsh from the UK. Dave presented an entertaining portrayal of his popular book, The Secrets of America’s Greatest Body Shops, where he shared the lessons he has learned from successful collision repairers worldwide, including how developing the right attitude can achieve incredible levels of success. He also explained why now is the greatest time in history to be in the collision repair business, as long as you have the right mindset. Andrew, who is Engineering Director of Auto Industry Consulting, detailed how ADAS enhanced electronics and software are creating uncertainty for collision repairers. During his keynote presentation, Andrew highlighted the new static, dynamic and self-calibration demands that ADAS systems bring to collision repairers, and discussed the challenge of repair complexity and the need to enhance collision repairer software skills. Vehicle manufacturer and motor insurer perspectives were also covered, including the rapidly-expanding number of vehicle models, the reducing number of key architectures, and the impact of unique body shape parts. OEMs were out in force, with VW and Subaru hosting repair seminars. There was also an informative session featuring a panel of OEM suppliers from Holden, Ford, VW, and Subaru, titled Repair and Prepare for the Future.

One of the busiest attractions at the Expo this year was again the Lowbake Spray Booth featuring regular live and interactive demonstrations from the major refinish and consumable suppliers.

EXEDY LAUNCHES SAFARI TUFF HEAVY DUTY Exedy says the new clutch has the highest torque capacity in the Exedy 4x4 range Built for vehicles with modified ECUs and other performance modifications, Exedy says the Safari Tuff Heavy Duty clutch – launched at the AAA Expo – has been designed and tested in the harshest of environments where the transmission of increased torque through the drivetrain is required. Exedy says it is committed to designing and manufacturing high-quality automotive aftermarket products and is excited to announce the launch of the Safari Tuff Heavy Duty (STHD Suffix). With the proliferation of vehicles with modified ECUs and other performance modifications, as well as drivers who don’t mind giving their vehicles a bit of a thrashing, Exedy says it has identified a requirement for a heavy-duty clutch for 4WD applications that would even exceed the performance of the well-known Safari Tuff clutch.

As part of the gruelling development process, prototypes were fitted to a fleet of test vehicles. Rigorous testing which included varied conditions where transmission of increased torque through the drivetrain was required showed extended endurance and durability along with enhanced drive train dynamics and maximised power transfer. All Safari Tuff Heavy Duty Kits include a clutch disc with improved damper springs and premium high coefficient friction material; coupled together with an upgraded Safari Tuff clutch heavy-duty cover resulting in the highest clamping force in the Exedy range. All kits also come with an alignment tool, spigot bearing and grease satchel, so you have all the tools you need to do the job. If you are putting increased torque through your drivetrain and

don’t mind asking your vehicle for that little bit more, Exedy says you should insist on an Exedy Safari Tuff Heavy Duty Clutch. To find out more about the Safari Tuff Heavy Duty Kits, visit 81


CAPRICORN ATTENDS AUSTRALIA’S LARGEST AUTOMOTIVE INDUSTRY EVENT Capricorn’s stands at the AAAE and CRE were constantly busy over the three days Capricorn enjoyed a double-pronged presence at Australia’s largest automotive industry event, the 2019 Australian Auto Aftermarket Expo and the concurrent 2019 Collision Repair Expo at the Melbourne Convention and Exhibition Centre. Utilising two information packed stands, one at the AAAE and the other at the CRE, the Capricorn team says it embraced the three-day opportunity to meet with Members, suppliers and

non-members face-to-face at this outstanding biennial industry event. Both Capricorn stands were constantly busy, with Capricorn representatives discussing the many services that Capricorn provides to visitors from the automotive repair, service, maintenance and collision repair sectors of the industry. A stand-out feature of the Capricorn stand at the AAAE was a number of fully interactive screens that followed a “Capricorn City” concept, where attendees could be taken through various landmarks that represented different Capricorn services by touch screen. These intelligent information display systems could also instantly email visitors the information that they had just seen, along with any other Capricorn information that they were seeking. The Capricorn CRE stand was a busy point of activity throughout the expo, also providing access to Capricorn information on a face to face basis with the large numbers of collision repair business owners and technicians who visited this stand.

“The 2019 AAAE and CRE events were a great success for Capricorn,” Capricorn Automotive Chief Executive Officer, David Fraser, said. “The opportunity to meet so many Members, gain feedback and introduce so many visitors to the many benefits of running their businesses with Capricorn, makes taking part in these major industry events so beneficial.” The 2019 AAAE and CRE trade exhibitions saw a total of 430 exhibitors take part across 21,000 square metres (five acres) of floorspace, with an estimated trade visitor attendance of more than 10,000 over the three days. For more from Capricorn, visit

ZYLUX STOKED WITH STAND AWARD Battery and electronics distribution specialist wins award for best shell scheme at Expo Zylux Distribution Marketing Manager Chris Lightfoot said the company was privileged to win an award for its stand at the AAA Expo. “At Zylux Distribution we live and breathe automotive; and so do our customers,” he said. “It was our vision to create a space that reflected this common passion that brings us all together. For many of us this automotive passion can be attributed to watching or participating in motorsport. The stand celebrates motorsport and the passion for all things automotive. “This year we displayed OzCharge, NOCO and NAVMAN products. The NOCO range of jumpstarters and chargers have certainly made their mark in Australia and it was exciting to showcase to the industry the new GB50 1500A and GB500 12/24V 20,000A jump starters.

“The AAAE show saw the public release of one of our longest standing government projects, the OzCharge Rescue Mate Integrated Jump Starter (RM800i). Designed for and now fitted standard in various Australian emergency service vehicles, the RM800i is the first onboard push-button operated jump-starter of its kind. “The level of interest received at the show undoubtedly confirms the demand for this type of product. We are excited to see the Rescue Mate Integrated Jump Starter having wide-spread application including business fleets, 4X4ers, boats to even your every-day driver. “The award was a fantastic result that acknowledges all the hard work that the team put into the stand in the lead up to the show. The award confirms Zylux Distribution’s ability to provide premier automotive distribution delivering brands the exposure they deserve and growing its presence within the Australian automotive market.  “The expo was hugely successful for us. The show provided the opportunity to drive new business and foster new relationships but there is also so much value gained from being able to build


upon our pre-existing business relationships. The AAAE is a fantastic opportunity to have so many of our customers and suppliers together under the same roof. The face to face contact at the show stimulates ideas and ultimately builds a level of trust that is sometimes required in order to bring a project to life.” For more information visit


COMMUNITY ENGAGEMENT CELEBRATED AT AAAA AWARDS Repco Authorised Service was awarded for its innovative community engagement program at the recent Aftermarket Awards The Most Innovative Community Impact Program recognises those in our industry who have made a positive contribution to the community. Judging focused on the submitted project’s ability to have made a positive difference to the lives of individuals and communities through provision of access to resources or opportunities; improved awareness or education of the community about important issues/encouragement of action on these issues; or improved health or quality of life for both individuals and/or specific communities. A number of entries were considered by the judging panel, who made the decision to reward Repco Authorised Service (RAS) for its Racing For Drought Relief Program. The Australian Automotive Aftermarket Association sends its congratulations to Repco Authorised Service on its award win, and also to entrants Ashdown-Ingram (Troppo Day, Starlight Day and Christmas Appeal), Capricorn (Capricorn Cares – from the Automotive Community to the Farming Community), Don Kyatt (Johnny Mullagh Cricket Cup) and Repco (Helping Seriously Ill Kids) for their quality submissions.

Repco Authorised Service: Racing for Drought Relief Rural communities are the beating heart of Australia, and with more than 60 percent of family owned Repco Authorised Service centres located in regional areas, the devastation the drought is bringing to these communities is selfevident to those workshop owners who live and work in them.

“Our members are seeing the emotional and financial strain on people in their communities due to the ongoing drought on a daily basis,” Repco Authorised Service spokesperson, Susanne Tucker, said. “The hardship and distress caused is not just limited to farmers or those directly involved in agriculture for their livelihood, the reality is; When farmers hurt, entire communities hurt.” Racing for Drought Relief was born from the overwhelming desire of the entire Repco Authorised Service network to do something to help. The decision was made to leverage the fundraising opportunities provided by their sponsorship of Brad Jones Racing at the 2018 Bathurst Supercar Round, with the aim to provide ongoing relief to drought affected communities across Australia. “We are delighted to report that funds raised to date are in excess of $80,000 under the ‘Racing for Drought Relief banner,” Susanne said.

“All funds raised were from individual member businesses or donations from our generous supplier partners. All member businesses who donated had their workshop name immortalised on the bonnet of the car on the track at Bathurst and the bonnet was then auctioned off at the National Convention in Hobart, raising even more funds.” Rather than simply handing the money raised to other charities involved in drought relief to disperse, Repco Authorised Service decided to use these funds to allow members to provide immediate and practical relief to deserving people in their community through subsidised servicing and repairs. Handled with respect and discretion, the Repco Authorised Service drought relief fund is providing real, tangible support for those in need, along with helping further cement the local independent workshop as a trustworthy and important part of the community. Repco Authorised Service says it will continue to be active in this space and seek out ways to help drought effected communities as long as the drought conditions continue. For more from Repco Authorised Service, visit 85


NULON’S INNOVATION CHANGES CATEGORY Simple new packaging idea wins award at Expo A clever new packaging idea for gearbox and transmission fluids inspired by children’s yogurt squeeze containers has won the Most Innovative New Aftermarket Product (Chemical) Award at the 2019 Innovations Awards which were presented as a part of the AAA Expo. The Nulon Ezy-Squeeze and Nulon Filler Tool claimed the prize for its simple yet innovative change to the way its product is packaged. The clever squeeze packaging and special filler tool make it easy for oil replacements in many previously hard to complete fluid changes for modern transmissions and gearboxes. “I’m extremely happy for our team to win the award,” said Nulon’s John Simons. “I’m happy for the innovation, because without innovation nothing changes, so if we can bring innovation in a category that has been pretty much left alone and bored and push the industry forward then that is great. “The packaging brings back customers who had given up on doing these services because it had got too difficult. We wanted to bring those customers back into the DIY market and also

bring in new customers that will now do the servicing themselves.” John pointed out that it is often the simple ideas that are the best. “Innovation doesn’t always have to be about technology. It can be as simple as a plastic bag with a tube on it. “We took the time to study the issues that our customers were having and worked on something that could make the experience better for them. “That is something that we really pride ourselves on doing – finding the solution for the customer so that they stay engaged with the product and continue to service their vehicles.”

“It (the Award) justifies the amount of effort that you put into this. It’s just great that the industry leaders, who are the judges, have seen this and said that they are voting for this because Nulon is bringing excitement back to a category and back to the industry.

are very humbled. It is a very simple concept, but sometimes simple is the best. “How many kids these days do you see squeezing yoghurt? You hand the package to the kid and they know how to use it, so if we can create that simplicity in this category then it is going to be great for the customer and great for the workshops as well because workshops are frustrated because of the complexity. “Now we have given them the tools to be able to do those fluid changes that they were previously sending back to the OEMs to do.”

“We are really pleased to win the award and we

For more information visit

John believes the Award was just reward for a job well done.

NARVA AND PROJECTA EXCEL At Australian Automotive Aftermarket Expo Awards Brown and Watson International, with its leading lighting and electrical brands Narva and Projecta, took out two prestigious accolades at the 2019 AAA Expo Awards. The combined Narva and Projecta stand was awarded ‘Best Stand over 36m’ (the largest stand category), with judges impressed with each brand’s innovative design theme and quality exhibits. The Narva area featured an ‘ultimate man cave/ workshop’ theme including a real hoist over which the fully equipped Narva Ford Raptor was positioned, along with a bar dubbed the ‘refuelling station’, where attendees could visit to get hot and cold drinks while recharging their mobile phones on Narva’s new QI Wireless charging devices. Also on the stand was a virtual reality driving light experience, attractive new display pods providing on-screen product information, and interactive product exhibits. From a product perspective, all lighting on the stand was completely new and included the ‘Advanced Lighting Systems’ (ALS) range comprising of rechargeable (and some corded) LED audio lights, flood lights, inspection lights and head torches. 86

At the expo Narva also launched a new driving light merchandiser for retail showrooms and displayed advanced new Performance Globe blister packaging. The event also provided the perfect occasion to launch its new 2019/20 bumper catalogue, giving attendees an opportunity to win the ultimate man cave prize of a Kincrome Tool Chest and a range of ALS products. In another boon for the Narva brand, it was awarded the ‘2018 Kenworth Supplier of the Year (Category B)’ award and named the ‘2018 PACCAR Parts Supplier of the Year’, at a separate awards ceremony. The Projecta display was no less engaging or innovative and featured a caravan park theme which included a caravan cutaway fitted with the new INTELLI-RV Power Management System. This innovation demonstrated how the owner could manage all of the caravan’s lighting and electrical features from a set of controls on a nearby plinth. The caravan was coupled to the Projecta Ford Raptor and showed this vehicle’s open canopy which was equipped with a comprehensive and neat fitout of Projecta products including

inverters, battery monitors, DC/DC charges and other equipment. The accolades continued with the Projecta INTELLI-RV being judged ‘Most Innovative New Aftermarket Product (Electrical).’ “The team has worked really hard over the last 12 to 18 months in particular, to develop, engineer and bring to market a suite of innovative new products,” Brown and Watson International Chief Executive Officer, George Davies, said. “It’s very satisfying to know that this new equipment has struck accord with our customers as well as our industry peers. We’re very humbled at receiving these awards and it further motivates us to continue delivering the market with a broad range of innovative and industry-leading products.” For more information, visit



With technology changing faster than ever before, automotive professionals need new ways to stay ahead of the curve – Harrison Boudakin says AutoMate Training has the answer Over the last decade, the Australian car parc has weathered an extraordinary tidal wave of change. Domestic brands, once dominant players in the market, have seen their footholds eroded by a flood of new models from all corners of the globe. At the same time, a cascade of technological advancement has flowed through the world’s automotive landscape, affording new levels of connectivity, automation and efficiency to Australian drivers. The result is plain to see. The modern car parc is now a showcase for technology, which, less than a decade ago, was the purview of high-brow luxury flagships costing hundreds of thousands of dollars. Gone are the days when only the Mercedes S-Class offered automatic braking and blindspot monitoring: now, $25,000 hatchbacks feature these systems as standard fare, along with everything from massive Internet-enabled connectivity, to fully-digital cockpits and selfparking. Then there’s the revolution going on under the bonnet. As legislation around the world forces manufacturers to clamp down hard on emissions, engineers are being challenged to look beyond traditional propulsion concepts to stay ahead of the rules. Already, hybrid drive has become commonplace,


and we can expect to see a major uptick in the roll-out of 48-volt mild-hybrid systems over the next few years. The new Mercedes C200, for example, appears for all intents and purposes to be an entirely conventional, small, petrol-powered sedan. Yet thanks to its Belt-drive Starter/Generator, which uses a 48-volt electrical sub-system to support a 1.5L turbo engine, the C200 now offers instant engine restart in traffic, high speed e-sailing while cruising, and seamless energy recuperation under braking. Extraordinary stuff for a car that is regularly one of Australia’s most popular mid-size sedans – and we can expect to see this very same technology sweep across the lower ranges of the Australian car parc in the next few years. And it’s not just 48V systems – fully-electric vehicles are continuing their slow but relentless surge into the marketplace, with thoughtleaders like the Tesla Model S and the Jaguar I-Pace giving way to more affordable models like Nissan’s Leaf and Tesla’s own Model 3. These vehicles, with their high-voltage powertrains, compact electric motors and groundbreaking batteries, represent a total and seismic shift in how cars are designed and engineered. As the framework of charging infrastructure and policy incentives are put in place, and price

barriers to entry are lowered thanks to cheaper batteries, these vehicles will be all but irresistible for a solid faction of Australian city drivers. Put simply, never before has so much been offered to so many, for so little. The choice of technology in the market, and its relative affordability, is unquestionably a boon for drivers and buyers – and means we can all look forward to a safer, more connected and more efficient automotive tomorrow. For technicians, however, this astonishing revolution presents a major challenge – how to stay up to date with technology, when it seems to change so much faster than the traditional training methods we always relied on for currency. In truth, the reality is that the days of being trained once, and trained for life, are now finished - that party is over. To thrive in today’s aftermarket, automotive technicians instead need ways to accumulate knowledge about the latest technology quickly, conveniently and at a low cost. They need training that doesn’t burden their time; that doesn’t require long hours of travel to inconvenient locations; and that doesn’t eat into their weekends or evenings. Most of all, they need training which embraces the latest learning tools, to make new concepts as clear as crystal; not unnecessarily complex, but easy to understand and enjoyable to learn. In 2014, the team at AutoMate realised the automotive aftermarket was ripe for just such a new training model. So working with animators, professional trainers and web developers, we set about building an online library of amazing video training content, featuring cutting-edge 3D graphics, real trainers and the very latest vehicles. The result was the AutoMate Training platform – which, after just four-and-a-half years, now offers more than 400 videos covering everything from fundamentals to the most advanced systems like ADAS, hybrid-drive and DPF technology, as well as the latest diagnostic methods and scan tools.


What’s more, the library is growing at a rate of one video per week. To keep the program affordable, AutoMate is a subscription service, with low access fees and no lock-in contracts. For professional technicians, AutoMate Pro offers the entire, expanding library for only $30 per month (excluding GST). AutoMate’s online learning management system allows technicians to search the entire library catalogue, either by category, keyword or fault code, for the ultimate in just-in-time learning. On top of that, AutoMate Pro also includes the new Pro Training feature. This organises the training videos into bite-sized clusters, or Levels, and is designed to step technicians through the library along a logical learning path. Think of it as having a personal trainer guiding you every step of the way, with badges and certificates to reward your progress. In a nutshell, Pro Training is about helping technicians train consistently, for the benefit of their ongoing professional development – rather than just dipping into the library sporadically. We’ve had some great feedback on this feature: technicians are finding it keeps them ahead of

the curve when it comes to learning about new systems and tech, while also maintaining the currency of their fundamentals knowledge at the same time. In addition to Pro, AutoMate also offers a program for apprentice technicians, called AutoMate Trainee. For only $9.00 per month (excluding GST), apprentices gain access to over 80 of the most fundamental videos, covering key first principles and introductions to more advanced vehicle technology. AutoMate Trainee is ideal for workshops looking to help their apprentices jump on the training bandwagon, thanks to short, sharp video content that uses 3D graphics and animation to make learning more interesting and much faster. Workshop managers can also track apprentice learning thanks to customised progress reporting via email.

expanding AutoMate library, and also includes CEU Training – a feature which clusters the library into manageable chunks, each with a designated CEU (Continuing Education Unit) value, to help instructors meet their ongoing education requirements. To top it all off, educators can also use Instructor Edition videos in the classroom, as the ultimate teaching support resource to help visualise complex topics. For $480 per annum (ex. GST), it’s a must-have for any institute looking to support their instructors’ professional development – and boost learning outcomes in the classroom too. And that’s the point with AutoMate: whether you’re a workshop technician, a workshop manager, an apprentice or an automotive instructor, we have a training program to suit your needs, delivered online, on demand and on any device.

Finally, AutoMate offers programs for use in registered training institutes such as TAFE. The all-new Instructor Edition is designed specifically for automotive instructors looking to accelerate their professional development.

This is 21st century training for a cutting-edge industry, offering a new way to think about learning and staying ahead of rapidly-changing technology.

Instructor Edition provides full access to the

For a free 14-day trial, visit

So next time you think training, think AutoMate. You can’t afford not to have it.




Selecting the right software to manage your business is one of the most critical decisions you will ever have to make Jiwa Financials has released its ‘Making a Business Management System Transition’ guide with the essential information that it says you need to consider when making an informed decision about: • Why you should be looking at a new business management software system • Selecting the right system for your business • Choosing the right partner to set up your business management software system etc

DENSO LAUNCHES NEW WEBSITE Denso Automotive Systems Australia says its new aftermarket website is “the new go-to” Denso Automotive Systems Australia says it is excited to announce the launch of its new aftermarket website,, which includes an extensive application database, integrated parts search and where to buy function which aims to assist experts through to DIYers looking for Denso parts and product information. Denso says its commitment to manufacturing excellence has given it the reputation for reliable, quality components which provides tremendous long-term value for its trade and end-user customers. It says that it anticipates that will be the go-to resource for these customers looking to buy genuine Denso products across its Australia-wide distributor and reseller network. Featuring part number cross referencing, application lists and the ability to search by vehicle make, model and engine; the new site will also provide users with an extensive parts

When looking at business management software, Jiwa says there are several areas that you need to investigate to ensure that you are choosing a system that: • Is intuitive, simple and easy to use • Can be easily customised to suit the needs of your business • Can be adapted to changes as your business grows • Is based on industry standard technology to avoid being locked into expensive and complex technology upgrades downstream Jiwa says one of the biggest takeaways from the guide would be the four common mistakes businesses make when selecting business management software, which are: • Not doing enough homework • Misusing accounting software • Minimal involvement in the process • Expecting the new business management software to solve all current problems Jiwa says it is important to understand that changing your business management software system is a key step in your organisation’s growth and should be carried out only after a thorough process of research and planning has taken place. To view the guide, visit the white papers section of For an obligation free demonstration of Jiwa’s Inventory Control ERP solution, please contact David Fisk on 0452 215 492 or 90

image library to assist customers crosschecking against physical parts. Denso says its experience as an original equipment supplier to the world’s major car manufacturers gives its aftermarket product range significant technological advantages. It says it hopes to share this knowledge and knowhow by providing visitors with online resources such as service manuals; you tube videos and up-to-date product release information. Further, it states it hopes AAAA readers will visit the site regularly and consider a valuable resource. To view the new website, go to

KEY WHISPERERS’ IMMO SERVICE All keys lost? Can’t program that key? The Key Guys invite you to take advantage of its Immo Service and let it handle it for you Introducing Key Whisperers, a new division of The Key Guys designed to help you program keys with none to copy, or when it just isn’t working on site. Since 2011, The Key Guys says it has provided the key-cutting and auto-locksmithing industry with the very best in quality products, from replacement keys to diagnostic devices and machinery; but states what sets it apart from the rest is its expert technical support service. “We’re known for providing the best technical support in the industry with the greatest consideration for our customers,” The Key Guys Owner and Director Brett Noonan, said. “With our combined 30+ years of key learning and locksmithing experience, we know how to best support our customers, and we keep up with the latest in trends, technology, and information to adapt to the changing industry. “The next step for us was to expand that trademark service, so we created our brand-new division: Key Whisperers. To celebrate the launch of the division, we are revolutionising the keyprogramming game by offering an off-site Immo Service, conducted in our office and dispatched back to you.

“With the support of The Key Guys, wholesalers of an extensive range of car keys, remotes, transponder chips etc, and with its expertise, specialised machinery and technology, Key Whisperers is fully equipped to handle any ECU / immobiliser situation. “This includes repairs or reprogramming of ECUs and other immobiliser components. “To make things even easier, we can arrange a courier to pick up the ECU or immobiliser from your worksite, and once completed, we’ll have it couriered back to your workshop along with any programmed keys required. All you need to do is remove and re-install the ECU or immobiliser from the vehicle. “What’s more, the tools Key Whisperers use are also available for purchase from The Key Guys, so you can offer Immo Service on site in your workshop. To get you started and see it through, we even offer full training and technical support.” For more information, please visit or email


GO PAPERLESS MechanicDesk can help Many workshops nowadays still rely on paperbased management systems as they are viewed to be more reliable, more easily stored/retrieved and more trustworthy. However, paper does have its downsides: • errors are harder to fix due to their static nature; • their contents are more time consuming to transfer to/communicate with others resulting in lost time and money; and • most paper is not environmentally friendly. In light of this, the team at MechanicDesk say they hope to contribute a paperless alternative which will save you time and money.

Why go paperless? How do we do it? Most workshop jobs are not static – the job requirements change over time. This does not work well with paper job cards – even moderate alterations frequently require reprinting. Financial documents such as invoices/bills, receipts, credit notes and so on may also suffer the same problem. MechanicDesk says it brings electronic versions of these to the table. Now, documents can be

edited in-place in the system so any errors can be corrected easily. The system offers much better flexibility and much easier sharing of documents. For example: • Mechanics can access/view their job requirements in realtime; • Managers are able to maintain the most up-todate overview of workshop operations; • Different departments can inspect and work on the same document from any location, instantly, with realtime data; • External customers/suppliers receive relevant documents in a matter of seconds instead of hours or days; and • Inventory is now a piece of cake to track as all stock movements - from billing in to invoicing out- can be followed with ease. MechanicDesk says it also makes it extremely easy to look up documents and retrieve information from the system. This is possible because links between records are automatically preserved, reducing the need to rely on long and hard to track reference numbers in paper-based systems.

In order to help completely replace paper, MechanicDesk says it also offers the ability to capture customer digital signatures and imprint them onto documents, all of which are in turn kept as immutable records. This makes records impossible to fake and accountability is maintained.

Paper is great - e-paper is greater! Modern workshops expand their operations and scale beyond their physical borders to maintain their competitive edge and paper-based systems alone simply cannot keep up, says MechanicDesk. MechanicDesk says it strives to offer you something better – the flexibility, speed and reliability of digital paper along with the support to match. For more information, visit

INTRODUCING WEX TRADE SOLUTION Now you can cut the cost of doing business and take control of your cash flow, says WEX As a business owner today, it is now possible to turn your receivables into cash - all you need to do is step up to the WEX Trade Solution, says the company. “Sounds too good to be true? Well, maybe it’s time you discovered the payment solution that can save you serious money,” WEX Trade Solution Head of Sales – Trade and Merchants, Bruno Del Re, said. “With a user-friendly product, WEX has revolutionised payment systems worldwide and improved profits for businesses like yours. “The WEX Trade Solution gives your customers a new way to pay. It’s now a new era of cash control, efficiency and profitability.” Traditionally, business owners everywhere have always known that accounts receivable can be a significant drain on revenue. But that no longer needs to be the case. Your WEX Trade Solution is the answer, says those behind the company.

How does it work? Your customers are issued with their own charge card for transactions with your business. An expenditure limit is provided by WEX to your customer. WEX pays you without delay and takes 92

responsibility for collecting the debt from your customer. WEX says this: • Removes the pain of late payments and injects cash into your business; • Reduces labour costs of your accounts receivable function – no more chasing late payments; and • Safeguards revenue and keeps your customers coming back to you – a designated WEX Trade Solution can only transact with your business or franchise. The WEX Trade Solution replaces the standard customer invoicing approach that most businesses have. Rather than invoicing larger customers on account, a business can provide customers with the ability to pay via a WEX Trade Solution. “Everyone knows that cash is vital for all business. A large accounts receivable balance can be unpredictable – it is never guaranteed until it is paid. With the WEX Trade Solution, you can remove this unpredictability from your business,” Bruno said. “You are paid first and it is WEX who then takes the responsibility for collecting the debt from your customer.

“While many Australians may not know WEX as an operating entity, the fact is WEX has been a global payments company for many years. The WEX mission is all about helping companies achieve efficiencies and cost reduction through payment solutions. “The WEX fleet business in 2016 processed 39 million fuel transactions and had 500,000 cards in operation. With WEX virtual payment solutions, the company processed $US20B in spend and had some 35,000 global customers. Clearly, if you need to cut costs, your business can profit from the experience WEX has gained over many years.” For further information, call WEX Australia on 03 9274 9100.


AUTO INNOVATION USING AUGMENTED REALITY For training, service and repairs Tradiebot Industries is an Australian-based Auto Innovation company which officially launched its Augmented Reality (AR) software application WorxAR at the AAA Expo and Collision Repair Expo in Melbourne. The company says the cutting-edge innovation will allow latest release information to be delivered to users at the touch of their fingertips via smart devices such as phones and tablets like never before. Augmented Reality is the technology currently making a big impact with industrial applications allowing technicians to perform service and repairs by accessing the latest digital repair processes and service manuals. The technology is also being used for training, providing a new level of digital knowledge that has not been seen before. “The response by people attending the expo and witnessing the technology first hand was one of excitement and amazement that such a digital tool was now available,” Tradiebot Founder, Mario Dimovski, said.

Mario stated that having such technology on offer will be a game changer. Context-relevant information can now be delivered in an on-the-job interactive way that is so intuitive and effortless for end users to assist in repairs, service, maintenance and training, he said. Tradiebot says this digital tool is also the perfect catalyst to help attract a new breed of apprentices to the trade that might be looking for a more tech focused career combined with hands on skills. “This is the next evolution in how information is offered and a real boost to our industry that is struggling to maintain an upskilled workforce,” PPG Director of Marketing, Kevin Woolerton, said after attending the AAA Expo and experiencing the software first-hand. “This technology will allow the upskill of future technicians whilst also providing knowledge to technicians in digital format.” Tradiebot has started fielding expressions of interest from a broad range of potential automotive based customers from across the

world that could utilise this software technology for their own products and services. The profile of users is extremally broad from OEM, training providers to machinery and equipment manufacturers from around the world wanting to turn their current paper-based manuals and processes into a digital interactive platform like WorxAR, says Tradiebot. For more information, visit



TWO OF THE BEST SEARCH FOR Autel and Carman are now perfect TECHNICIANS IN together YOUR AREA These two scan tools, specifically designed to work for the Australian market, are now designed to work together, explains Interequip. It says Autel scan tools have been the “go to” tool for many of Australia’s top performing diagnosticians for many years. However, Interequip explains, there is more to a scan tool than just a tablet and software. After sales service is the intangible that can make or break a brand name, the family business says, stating that it was the first importer of Autel and that it was Interequip that “Australianised” it.

With It’s no secret that there are many automotive service and repair businesses out there looking to add skilled technicians to their team, but what is the best way to find them? Many of us gravitate to typical job websites like ‘Seek’ or similar. Besides being costly, technicians also need to be actively looking for opportunities on the platform. Given the current scarcity in our industry, this often leads to less than desirable results, say those behind That’s one of the reasons popular mechanic’s website says it is taking a different approach to recruitment in its quest to connect great technicians with great workshops. says it has built an online community of technicians with a focus on education, knowledge-sharing and networking which it says has been the reason its community now boasts thousands upon thousands of highly engaged technicians right across the country.

“I have a very long and respectful business relationship with the owner of Autel,” Interequip owner, Alex Visser, said. “We are in constant contact to ensure we offer the very latest products. Interequip are the original importer and have clearly had a long relationship. “I have invested heavily in staff and training to ensure our scan tool service team are able to offer competent repairs or over the phone advice. I see it as a critical investment back into my business. “We are also in the enviable position of being the exclusive Australian distributor for the Korean made Carman scan tools. “I employ Korean technicians here in Australia to help develop the tool to suit Australian vehicles. “We ensure Autel and Carman offer our customers a scan tool package purposely designed to complement each other. “We can get an Autel and a Carman with full diagnostics package including pass through abilities to market for less than the cost of one equivalent scan tool and the real kicker is, these two are designed to work together.” For more information, visit or call 1800 EQUIP (1800 037 847) 94

This provides businesses seeking staff an opportunity to reach a far deeper and wider subset of candidates who might be suitable for their role, says

of technicians, so put some thought into your Job Advertisement title. Which of the following seems more appealing to you: ‘WANTED: Mechanic’ or ‘Take your career as a technician to the next level’?

Why work for you? You’re proud of your business, now’s the time to show it off. What makes you different to the other workshops in your area. Why would a superstar technician want to join your team? Think of everything from your clientele, equipment, perks and team. Now is the time to put your best foot forward!

Detailed Job Role Many workshops forget to provide a good description of what a candidate might expect when working for you. What does a typical day in your business look like? Will the applicant be involved in diagnostics, field service, airconditioning etc? Paint a good picture of what they can expect.

Now what?

By firstly joining and then registering your workshop, you are able to search technicians in your area that are seeking opportunities.

Once you have posted your job vacancy, you can also invite technicians to review and apply for your advertisement using the ‘Search Technicians’ function.

You can also post a job vacancy on the website which not only creates a listing in au’s job directory but also sends out an instant notification to all local technicians seeking opportunities as well as displaying to all local technicians every time they visit the mechanic. website.

Once a technician applies for your vacancy, their full profile will be unlocked for you to review as well as their cover letter and resume (if uploaded by the user). do however offer this important advice when posting your job vacancy, stating: “It’s all in the ad!” “What we’ve noticed over the years are that the best ads get the best quality and largest amount of applications so put some effort and time into crafting a quality job advertisement,” Mechanic.’s Ryan Davis said. The team at note the following as some other important points to consider when building your job advertisement:

Pull Message The aim of the game is to grab the attention

You can then decide if you would like to arrange an interview and can contact the candidate directly. says it also offers some great resources and templates to help assist with the interview process which can be downloaded from their website. To get started, head to and join the community. In order to unlock the recruitment tools, simply register your workshop by selecting ‘Register your Workshop’ from the navigation bar once you have logged in to your account. Have any questions along the way? says its team are there to help and you can email them at


DRIVING UP A STORM DrivePRO was showcased at the AAA Expo DrivePRO, the latest innovation designed to enhance vehicle diagnostics and enable complex repairs for the independent workshop, was showcased at this year’s AAA Expo in Melbourne. Developed by Autologic Diagnostics, DrivePRO provides customers with a multi-function diagnostics platform that combines Autologic’s diagnostic software with expert diagnostic support from their vehicle manufacturer trained Master Technicians. On the stand, the Autologic team provided visitors with hands-on demonstrations of DrivePRO, showing that it truly does have the potential to deliver everything a technician needs all within one device, says Autologic. Building on Autologic’s experience of integrating vehicle diagnostics with live master technician and software support, DrivePRO now brings a much broader range of manufacturer diagnostics together with AutologicLive support.

Stand visitors were also guided on how Autologic can provide essential diagnostic support to technicians and workshops globally via AutologicLive, and that its support coupled with the DrivePRO’s enhanced functionality makes for an essential package in today’s modern workshop. Autologic says AutologicLive provides expert guidance and symptom-driven advice all from a simple push of a button, and is an invaluable technical resource uniquely designed to empower technicians to repair vehicles with confidence. Through a dedicated team of OEM-trained master technicians, Autologic provides brand-specific diagnostic support to thousands of customers all over the world. Also showcased at the Autologic stand were a range of CarDAQ and Mongoose VCIs from sister company, Drew Technologies, which manufactures the most tested, validated, and

accepted J2534 devices around the world used by technicians, dealerships, and OEMs alike. For a full list of supported brands and device functionality please visit products/drivepro If you missed Autologic at the AAA Expo, but would like a free onsite demonstration, please contact the team at today. For more information, contact 03 8561 7600 or or visit

OVERCOME ADAS CHALLENGES With the Hella Gutmann Solutions Camera and Sensor Calibration Tool An increasing number of advanced driver assistance systems in vehicles are making roads safer and journeys more comfortable. But workshops are now faced with new challenges in inspecting and calibrating these systems properly. Hella Gutmann Solutions says its CSC-Tool (Camera and Sensor Calibration Tool) is a convenient and modular complete solution for workshops and won the Most Innovative New Service Product (Tools and Equipment) at the Australian Auto Aftermarket Awards 2019. With the CSC-Tool, Hella Gutmann Solutions says it can provide workshops with a professional multi-brand system for calibrating various advanced driver assistance systems. As with all diagnostic tools from Hella Gutmann Solutions, the CSC-Tool can adapt to the specific requirements and needs of independent repair and service shops, beginning with the base equipment and continuing with the various expansion packages. The sensors and cameras of advanced driver assistance systems have to be calibrated and adjusted with utmost precision. Despite this, workshops and service centres do not need a fully equipped axle alignment station or platform lift in order to work with the CSC-Tool from Hella Gutmann Solutions. All measurements can be set up and performed on almost any level floor with the components of the CSC-Tool.

The measuring devices (camera and radar) for some advanced driver assistance systems have a range of several hundred metres. A slight shift in position of the radar head or the camera in relation to the geometric driving axis of the vehicle causes the system to fail, or even worse, to deliver incorrect results. Hella Gutmann Solutions explains its CSC-Tool works with an extremely low level of tolerance, thereby providing accurate results which pay off for workshops and drivers. This leads to more happy customers and greater safety on the road. The modular structure and useful accessories enable you to configure the CSC-Tool in the best way to suit your workshop. Whether it involves measuring the geometric driving axis with a laser, brand-specific ACC (adaptive cruise control) reference panels, or optional radar kits (all available to order individually) – everything is covered, says Hella Gutmann Solutions. All the information required for the precise adjustment of headlight systems can be accessed with one of the diagnostic tools of the mega macs family. Depending on the software version and individual requirements, the service scope can be tailored to the needs of the repair shop.

Key features and benefits: • Documentation of adjustment/calibration via hard-copy print out and in car history

• No wheel alignment station/space required • Option to adjust to different camera and radar systems • Attractive pricing model • Ease of use • Excellent measuring accuracy • Robust and durable • Individually configurable • Upgradeable at any time • Special packages for glass specialists and body garages • Compatible with the diagnostic units of the mega macs family • Virtually the same procedure for all adjustments For more information, visit 95


E-DRIVE’S QUIET START WILL BUILD TO A FULL CRESCENDO With the launch of an important new mild-hybrid Mercedes in the Australian market, in this article AutoMate’s Harrison Boudakin looks at how the E-drive ramp-up will play out in the Land Down Under Settling into the leather driver’s seat of the 2019 Mercedes C200, it’s quite easy to miss the fact that you’re barely four feet away from one of the most important combustion engines built in the last few years. In fact, almost nothing about the C-Class seems massively different from last year’s model – but that’s the point. Because while the appearance, and the driving experience, may have stayed the same, the C200 is in fact a harbinger of a mighty change sweeping across the car industry; a change which will increasingly see mass production cars repointed towards several new, and remarkable, propulsion models. For at least five years now, the buzz around electro-mobility has simmered furiously beneath the surface of the automotive mass-market. Yet by and large, the revolution has yet to hit full boil – thanks to battery technology that is not yet mature, not yet at price parity with combustion drivetrains, and not yet supported by the appropriate infrastructure across the globe. Put simply, while the idea of the fully-electric car


has become increasingly-attractive, broad-based adoption across the market remains elusive. Of course, thought-leading, high-end electric flagships like Tesla’s Model S, Jaguar’s I-Pace and Mercedes’ EQC 400 have worked wonders with the image of EVs, convincing many that the electric revolution need not preclude high performance, luxury amenities or that most important element in all car purchases: style. And while it’s easy to write these expensive machines off as Cloud Nine irrelevances for the automotive elite, they are in fact important proofs of concept for how well electric vehicles will be accepted into the market. In good time, and with more investment, the technology will trickle down into more affordable cars. But for the moment, that doesn’t mean the rest of us won’t feel the tinge of electrification in the vehicles we might be buying over the next few years. Far from it – in fact, electric powertrain technology, albeit in smaller doses, is already flowing quickly through the automotive food chain.

Enter, again, the Mercedes C200 – and back to the question of why this otherwise-normal car is harbouring some very significant technology. No longer is the C200 a conventionally-powered fourcylinder petrol model; now it’s a revolutionary 48V mild-hybrid, using electric sub-systems to subtly unlock new levels of efficiency and performance, all while introducing possibly-unknowing owners to the wonders of electrically-assisted driving. At the heart of the C200’s quiet revolution is the EQ Boost system, which is powered by a 48 volt electrical sub-architecture. Now, we’ve seen 48 volt systems before: VW-Audi debuted theirs a few years ago in the SQ7, which used the increased voltage to power an e-turbo and the car’s energysapping anti-roll technology. Here though, on what is regularly Australia’s best-selling mid-size sedan apart from the Toyota Camry, it arguably represents a more symbolic and significant step. Suddenly, buyers not seeking anything radical will be exposed to a system that guarantees seamless engine start-stop in traffic, ICE-off “high-speed sailing” in the cruise, and effective energy regen under braking – all thanks to a lithium-ion battery, a belt-driven Starter/Generator and a small-electric motor that “fills in” the gaps in the 1.5L turbo’s power delivery. Having landed in the C200, we can expect to see very similar “mild-hybrid” systems filter right through even more affordable cars, like for example, Volkswagen’s Golf. Why? Well, it’s arithmetic essentially. With emissions standards tightening, particularly in Europe, and with China about to impose stronger quotas on vehicle electrification, manufacturers see mild-hybrids as an excellent “half-step” towards a more fully-electrified future that technology, and many markets, aren’t yet 100 percent ready for.


Beyond the relatively basic 48V system offered in the C200, we can also expect to see manufacturers roll-out more complex versions, featuring electric water pumps, e-turbos and electric AC compressors – meaning we’ll soon see an increasing number of vehicles with entirely beltless engines. The variety of full-hybrid models will also experience a substantial uptick – those being vehicles which can run on electric power alone for short periods of time without physically needing to be recharged, like the evergreen Toyota Camry Hybrid. Simultaneously, plug-in hybrids will see a

significant boost in popularity, as manufacturers look to build cars that can run on EV power for more extended periods of time, while also maintaining the range of combustion-powered models. Porsche, for instance, has recently retired all diesel versions of its Cayenne, Macan and Panamera models, replacing them with highperformance plug-in petrols. Expect to see that trend continue across the SUV and large sedan segments, as diesel increasingly fades as an ecostar in the face of tightening Euro emissions laws, and a dwindling public perception of their longterm reliability and complexity.

What’s fascinating about this massive shift is that Australia is well-placed to adopt a balanced approach to the up-take of more electrified vehicles. With such a diverse market as ours, we can expect to receive many of these semielectrified models coming out of Europe and Asia, while preparing ourselves for full-electrification over the next decade by building the necessary infrastructure and policy framework for 2025 and beyond. A coherent understanding of what constitutes an electrified vehicle, in both the market and by our policy-makers, is vital to ensure that consumers are not sold wrong messages about electrified vehicles – particularly around the idea of hybrids and the pace of their spread across the marketplace, as a precursor to buyers’ acceptance of full EVs with better range, at a lower price point. The key point is this – the electrification of the car in Australia will not happen overnight, in a linear fashion, or even in the same way across different sectors of the marketplace. With EVs in Australia, we should not expect a silver bullet, nor adopt any punitive approaches. Instead, we can participate in what is becoming a truly global march towards full electrification, via a path that will see us increasingly behind the wheel of cars featuring different levels of electric propulsion. The key to our success will be understanding how to best navigate that path today and tomorrow, and how best to prepare ourselves in the meantime for the electric future that lies at its end. Written by Harrison Boudakin for AutoMate Training, an industry leading provider of online, on-demand digital training. Visit for a free 14-day trial. 97



Hard work is rewarded for a man who has dedicated his life so far to improving the Australian automotive industry Maurice Donovan has won the AAAA Outstanding Service Industry Award for 2019. A 48-year veteran of the industry, Maurice is the director and owner of Allautos Advanced Tuning, a 30-year family-owned mechanical repair business which he runs with his wife Sandy and his son Samuel in the Brisbane suburb of Geebung. During his career Maurice has dedicated an enormous amount of time and effort to a huge number of different organisations and causes and is driven by a strong desire to see the auto industry unite together in today’s challenging environment. Maurice has helped develop a curriculum with a tactile learning centre which assists students facing barriers to education and employment, and has also made his workshop available to various classes while lending tools and equipment and giving work experience to several students in a long-term project. Working with at risk teenagers alongside Gordon Kelly, Maurice provides trade and mechanical sectors to kids in the high school system. He has


employed two apprentices from this programme and donated a scan tool and a range of technical data. Allautos Advanced Tuning is a part of the Repco Authorised Service network and Maurice has demonstrated a strong willingness to share his knowledge with his fellow mechanics since joining the group. His passion for the industry and ability to share his experiences, good and bad, is appreciated by all. Maurice has given countless hours to helping other tradespeople and workshop owners become better technicians, written articles for publication and sits on the Automotive Engineers Division (AED) Committee of the MTAQ. A firm believer in ‘Right To Repair’, he has vigorously campaigned for OEM data sharing and provided input into a range of submissions to support the AAAA’s Choice Repairer campaign. Maurice is also a founding member of the Automotive Repairer’s Council Australia and is chairman of its skills subcommittee. Maurice’s tireless work for the betterment of the whole industry over his entire career has

Maurice Donovan made him a worthy recipient of the 2019 AAAA Outstanding Service Industry Award. Despite a lifetime of achievement, Maurice is a modest man who said he felt “overwhelmed” to be honoured by the industry that he has served so well as he thanked everyone who had supported him over the years. “I don’t feel deserving; I don’t feel like I’ve really done anything extraordinary,” he told the audience at the AAA Expo Gala Awards Dinner. “To say that I am overwhelmed is an understatement, I have been so blown away by the way my industry has acknowledged me that I can hardly believe it.

TRADE TALK “I want to thank my industry for their amazing support and the appreciation that they have shown me. I thank the AAAA, I thank Stuart Charity and the team, thank you to my friends, there’s so many of you I cannot name. It’s been a great journey, technology has brought us together because so much has changed in this industry. There’s too much in this industry, as far as the repair industry goes, for one person to know, but as a team we come together and make it possible to solve problems that we couldn’t on our own.” Maurice also paid tribute to his wife, Sandy. “If it was not for her commitment to me, to my business and to my many private hours that are often taken up in attending meetings and travelling, along with writing trade stories and writing letters and the likes, I would not have been free to do what I do. Many times Sandy has worked tirelessly, dealing with customers and doing the repair order, finalising the invoice and then returning the car to the customer, only for the customer to tell her ‘please thank Maurice for doing such a good job on my car’ (little does the customer realise I have had no part of the job), so she definitely deserves some recognition as well.” Maurice said it was important that everyone in the industry share the knowledge they have accumulated. “We learn and grow from each other and I think this award couldn’t be possible if it wasn’t for likeminded people coming together as we do. We need to stick together as we make way for the future of this industry, for the younger people coming up behind us.” Maurice said he had no idea that he was going to be presented with the award at the Australian Auto Aftermarket Excellence Awards Banquet. “I should have realised something was going on when Geoff Mutton from the TaT booked a table for 10 of us to enjoy the awards dinner together,” he said. “I was also wondering why Rod Mahar and Sid Chiv had their phone cameras almost pointing in my direction, but I thought they were just pointing it to the stage.” Maurice said when he heard the MC announce that he had won the Outstanding Service to Industry award his “brain was in overdrive” as he tried to comprehend what he had just heard. “I thought this can’t be happening; surely, I have not done anything that significant that I would win such a prestigious award?” he said. Maurice rose from his seat while everyone from his table began congratulating him and shaking his hand. Admitting he dislikes being the centre of attention, but he walked on stage and faced more than 800 people. “I clearly remember shaking the hands of the announcer who was standing in front of the microphones, and almost praying that I would not be expected to give a speech,” he confided.

Later, Maurice was taken back by all the people who wanted to congratulate him. “I am certainly not used to this sort of attention and I must admit it is a very humbling experience, because people in our industry obviously genuinely value what I do. Words cannot express the emotions I feel regarding this honour, and my appreciation. “I take pride in receiving this award and am humbled that my fellow technicians and business owners awarded it to me. I am humbled beyond belief and I hope I can continue to live up to the expectations that you have all seen in me and continue to serve our industry as I have in the past. “I am no greater than any of you, I live a simple life and run a small service and repair business like many of you do. I am most likely no smarter than any of you, and I do make mistakes like we all do. What I do, is serve my customers and our industry, and I respect people and I always try and help others were possible.” Maurice said he is a great believer of sowing good things into people’s lives. “While I do not do this for my own personal gain, it is a fact of life, what we sow in life we reap, and I have been very fortunate to reap many benefits due to my giving nature,” he said. “I found out after the awards that I was nominated for this award by three different auto groups, one being TaT, the other RAS, and the third I believe was an industry leader. This has never happened in the history of the AAAA Excellence Awards before. Nor has an aftermarket service and repair industry member ever won an AAAA award in the past.

“I am not saying this to boast, far from it, but I do feel so privileged and honoured and I want to thank my industry for this honour. Those who have nominated me, thank you. Those who have congratulated me, emailed me, phoned me, those on social media who have responded to me, I thank you from the bottom of my heart. “This award is not just about me, but about you as well. This is history and proves it is possible for someone as ordinary as me or you to be noticed. We can make a difference and we can be heard when we stand up for what is good.” To better understand Maurice’s outlook on life, he told of an email he received when the choice of repairer campaign was in full swing. “It was from a well-meaning repair shop owner who wanted to give me some advice,” he said. “It read, ‘Dear Maurice, you will never win this fight, the car manufacturers are very influential and powerful, you cannot beat them, and they will always have the upper hand over our aftermarket. So I wish to give you some advice, you are wasting your time, you would be far better using your time more wisely.’ “I replied, ‘Thank you for your email. While I appreciate your concerns, I cannot think of anything worse than to not continue in my fight. I want to see justice and a fair outcome for our aftermarket industry. I would rather lose a fight knowing I did all I could, then to do nothing and still lose.’” For more information visit



ARCA BREAKFAST A KEEN SUCCESS In this article, Automotive Repairers Council of Australia (ARCA) convenor, Mike Smith, recaps the ARCA Breakfast which was held recently as part of the AAA Expo The Automotive Repairers Council of Australia (ARCA) was very pleased to be able to host the ARCA Breakfast on Saturday April 6, as part of the AAA Expo. Held in the Clarendon Room of the Melbourne Exhibition Centre bright and early in the morning, we were so happy to see a great turn-out despite the action-packed schedule and long days many of the attendees were keeping during the Expo. The morning was designed to be less about formalities and more about informative back and forth, networking and of course, a lovely breakfast, and it is our hope that each of our attendees were able to leave having enjoyed their time with us. The brief presentations delivered were created to deliver on some key areas of interest for our attendees, covering: • • • •

Electronic Log Books AAAA contacts to help you Industry Legal Group services AAAA Car Parc Data

Electronic Log Books Electronic Log Books was another key subject we covered at the breakfast. The current situation is as follows:


• BMW: you can do log book entries in the BMW Aftersales Online System (AOS) and sign into the ISPA Light System to enter the details of the service. It will then upload that data which will be visible from the BMW servicer to all with an authorised log on. Currently this data you upload will not download back to the vehicle until BMW lets the independent workshops have access to the software. If you are looking to gain access to the AOS, you need to speak to your local BMW Dealer Sales Representative and they will sponsor your business to allow access. • Volkswagen Audi Group (VAG) – VAG also allows access to its Digital Service Schedule through its erWin system. According to what I have read on the system access to this area of erWin is free of charge, and you can read more at I also have access to a help document on the system which I am happy to share with you, simply email me at and I can send it to you. Please note that there are three erWin systems – one each for VW, Audi and Skoda. The service also offers features related to training, workshops manuals and parts information and is definitely worth a look.

ACA Research’s Ben Selwyn presented as part of the ARCA breakfast

• Mercedes Benz – The Mercedes Benz Digital Service Booklet is becoming available to Independent Workshops in Australia which is great news. To access it, you need to speak to your local Mercedes Benz dealership to sponsor you to be able to come on-board. • Jaguar Land Rover Australia – unfortunately at this stage Jaguar Land Rover Australia is refusing to allow Independent Workshops to access their Electronic Logbook system in Australia so they can enter service details. Currently you only have access to a ‘view’ function with the owner’s permission – this is very disappointing of course for us here in Australia as if they behaved like this in the European Union they would be prosecuted.


As more information or developments come to light, we will be sure to update you through our ARCA membership emails.

AAAA Contacts to help you Also during the breakfast, I was pleased to introduce to attendees the AAAA’s Government Relations Policy Officer, Elyse Keyser. Elyse assists Lesley Yates, the AAAA’s Senior Manager for Government Relations and Advocacy, and also enters non-compliance evidence into the ACCC website. For example, recently information has been lodged by Elyse regarding warranty information which stated the customer had to return to the point of sale to have their car serviced or their warranty would be void, and also reporting that Jaguar Land Rover were blocking access to customer electronic log books to have their service information updated. They couldn’t get away with this in the EU. If you have experiences or details which should be lodged to the ACCC, please contact Elyse on 03 9545 3333 or so she can lodge the information through the ACCC website. If we aren’t reporting these instances as they happen, then we can’t expect to affect change – we all have a part to play in keeping dealerships and manufacturers accountable for their actions.

Industry Legal Group services I was also very pleased to be able to introduce Emma Dalley from Industry Legal Group to the breakfast. Emma is the Principal Lawyer for Industry Legal Group which provides legal advisory services to all AAAA members across Australia. Industry Legal Group assists members by providing practical legal advice and services in the areas of corporate, commercial, competition, human resources, intellectual property, industrial relations and consumer law. Industry Legal Group can provide members with general advice on refunds, warranties, consumer guarantees, product safety, compensation for loss and damage, marketing claims, contract terms,

other rights and obligations under the Australian Consumer Law, business structures, sale and purchase agreements, intellectual property and debt recovery and can also assist members with more complex matters outside of the hotline service. As part of my introduction of Emma to the group, I was pleased to be able to report a recent success story which was featured in the February edition of the AAAA’s Aftermarket Magazine, where Emma was able to help an independent workshop who had a new customer with an electronic gearbox controller fault. The vehicle was just outside of its warranty period by a couple of months and had only 16,500kms on the odometer and the manufacturer of the vehicle refused to repair the vehicle unless she paid $8,000. Emma dealt with this matter successfully and saved the customer $8,000.

presentation and impressed on the attendees the importance of asking for more detailed information if they wanted it, as it could be provided. For instance, Chris Notte from Autoplus in Midvale of West Australia requested a more detailed breakdown of the Car Parc for his local area, and was very happy with the quick response and the quality of the information he received. If you wish to request Car Parc data modifications, you can email Lesley Yates via au or call the AAAA office on 03 9545 3333 – which is also the number to call to speak to the AAAA’s Briana Di Nardo if you are having trouble logging in to the Car Parc Data portal which is located in the members area of the AAAA website. Overall, I believe the breakfast was a great success and I hope that all of our attendees walked away feeling they gained some value from the presentations offered.

If you need any legal advice, I recommend I look forward to seeing you all again at our next you get in touch with Industry Legal Group – event. AAAA members can access the free Industry Legal Group hotline service on 1300 369 703 for general advice or via email through

AAAA Car Parc Data To close out the morning, we had ACA Research’s Ben Selwyn present with a fantastic interactive presentation on the CarParc data product his company provides to the AAAA membership. For those of you who might not be aware, ACA Research is the AAAA’s partner in the AAAA Aftermarket Dashboard, which is delivered to your inbox each quarter and also is who undertakes all of the research for the in-depth reports which have been published of late. In his presentation, he took the time to show attendees how working with the available data could benefit their workshops and also took on feedback on tweaks they could make in the future to assist the attendees to access even better outcomes through data.

In this series of articles, Automotive Repairers Council of Australia (ARCA) convener, Mike Smith, will take a look at issues that will affect automotive repairer workshops and topics of interest to the sector including occasional profiles of mechanics and other key personnel.

Ben was able to answer many questions during the 101


IMPLICATIONS OF THE REPEAL OF THE IP EXEMPTION On 18 February 2019, the Parliament passed legislation which repeals the intellectual property (IP) exemption in section 51(3) of the Competition and Consumer Act 2010 (Cth) (CCA) which exempts specified IP from the application of some competition laws under the CCA Importantly, the repeal will affect new and existing arrangements. In light of this, businesses should review current IP contracts, arrangements, understandings, assignments and licences to ensure they are compliant with the CCA.

What is the IP exemption? As a broad overview, the IP exemption in section 51(3) provides that some contracts, arrangements, understandings, assignments and licences relating to specified IP will not contravene certain anti-competitive conduct prohibitions in the CCA. The specified IP includes patents, a registered design, copyright, EL rights (within the meaning of the Circuit Layouts Act 1989 (Cth)), certification trade marks and registered trade marks. The types of anti-competitive conduct prohibitions that will not be contravened where the IP exemption provided in section 51(3) applies includes: • exclusive dealing, including for example, refusing to supply or purchase goods or services if the other party purchases particular goods or services from a competitor, refusing to supply or purchase goods or services unless the goods or services are only sold within (or not sold within) a specified territory or to a specified consumer, and third line forcing; • contracts, arrangements or understandings (or provisions of contracts, arrangements or understandings), that substantially lessen competition; • cartel conduct, including for example, having an agreement or understanding with a competitor to control output, fix prices and or engage in bid rigging (or collusive tendering).

However, the IP exemption in section 51(3) IP exemption does not apply to resale price maintenance or the misuse of market power.

What are the reasons for the repeal? The Explanatory Memorandum to the Treasury Laws Amendment (2018 Measures No. 5) Bill 2018 refers to the Productivity Commission’s ‘Intellectual Property Arrangements Inquiry Report’ (December 2016) and the ‘Competition Policy Review’ (March 2015), and notes that the reason for the IP exemption is for the most part no longer necessary. It is now considered that there is no longer a ‘fundamental conflict’ between IP rights and competition. Instead competition issues arise where there are limited alternatives or there is the creation of market power through the accumulation of IP rights. The Explanatory Memorandum further notes that removing the IP exemption brings Australian competition law into closer alignment with competition law in Canada, Europe and the United States of America, where IP transactions are reviewed in the same way as other commercial transactions.

When will the repeal be effective? The repeal of the IP exemption in section 51(3) of the CCA will take effect on 12 September 2019.

What is the effect of the repeal? The repeal of section 51(3) will apply to contracts, arrangements, understandings, assignments and licences established/entered into before the repeal of section 51(3) and on and from the repeal of section 51(3). This means that the IP exemption in section 51(3) cannot be relied on by contracting parties to prevent the contravention of the CCA in relation to both current and future contracts, arrangements, understandings, assignments or licences.

What actions can be taken? It is important to review current contracts, arrangements, understandings, assignments and licences to check they do not contravene the CCA. If section 51(3) has been relied on the contract, arrangement, understanding, assignment or licence should be amended so that there will not be a contravention of the CCA on the repeal of section 51(3). This is likely to involve discussion with the other contracting party. It is also important to review standard or template 102

contracts, understandings, assignments and licences to ensure no provisions or conditions are contained within them that would contravene the CCA.

Contravention of the CCA If the anti-competitive conduct provisions are contravened financial penalties apply under the CCA. The highest financial penalty for each act or omission by a corporation is the greater of the following: • $10,000,000; • If the value of the benefit that the company (including related companies), directly or indirectly obtained that can be attributed to the act or omission, then three times the value of the benefit; • If the value of the benefit cannot be determined, then 10 percent of the annual turnover of the company for the 12 months prior to the act or omission. For an individual the highest financial penalty is $500,000.

Takeaways It is important to review all contracts, arrangements, understandings, assignments and licences to identify any reliance on CCA section 51(3) and to amend those aspects before 12 September 2019. In future transactions be mindful of the repeal of section 51(3) when negotiating and entering into contracts, arrangements, understandings, licence grants and assignments.

AAAA Member Benefits Industry Legal Group provides advice to members on IP, competition and consumer law matters. If you have any questions relating to the above case, please contact Industry Legal Group on 1300 369 703 or


SINGLE TOUCH PAYROLL UPDATE Parliament has now passed legislation to extend STP to all employers from 1 July 2019 Last year, Employer Assist notified members about the new Single Touch Payroll (STP) obligations for employers with 20 or more employees. In this article, we will explain how STP obligations will extend to all employers from 1 July 2019.

What is STP? STP is the new way of reporting tax and super information to the Australian Tax Office (ATO). Most payroll and accounting software now offer STP-enabled products that will send tax and super information direct from the software to the ATO as you run your payroll. Alternatively, third parties such as registered agents can report on your behalf. No-cost and low-cost STP solutions are being made available for micro employers (one to four employees) who don’t currently use payroll software.

When will STP commence? Employers with 20 or more employees were required to start implementing the new reporting regime as of 1 July 2018. Please note, even if your employee numbers drop under 20, you are still required to continue reporting until you are granted an exemption. Employers with 19 or less start reporting from

1 July 2019 – 30 September 2019. If employers need more time, they can apply for a deferred start date. Employers with four or less employees also have the option of having their registered tax or BAS agent to report their STP information quarterly, rather than each time they run payroll. This option will be available until 30 June 2021.

Is STP mandatory? Yes, STP reporting is mandatory subject to exemptions. For example, an exemption to STP reporting may be available if you have no internet or an unreliable connection. For more information on exemptions, visit the ATO’s “single touch payroll exemptions” website page or contact Employer Assist.

How do I get my business ready for the changes? Firstly, you will need to determine how you will report through STP. You can: 1. report through payroll or accounting software that offers STP reporting. If you already have payroll or accounting software, you should find out if your software provider offers STP reporting. It is important to check with your software provider if they have a deferred start date as you may not be required to start reporting straight away. However, if your

software provider is ready for the new system but your business won’t be (due to extenuating circumstances), it is essential that you apply for a deferred start date through the ATO. 2. ask a third party, such as a registered tax or BAS agent, or a payroll service provider, to report through STP for you. However, it is your responsibility to ensure they use STP enabled software. 3. if you are a micro employer, you can select a no-cost or low-cost solution. The ATO expects these solutions will be available by 1 July 2019. The ATO has developed useful reporting guidelines and checklists for employers on its website. For more information, visit the ATO’s website or contact Employer Assist. This article is intended for information purposes only and should not be regarded as legal advice. Please contact Employer Assist for specific advice.

AAAA Member Benefits Employer Assist provides AAAA members with advice regarding all aspects of your workplace and employment law. Please contact Employer Assist on 1300 735 306 or if you have any questions about the content of this article or if you require any assistance with your business. Emma Dalley and the Employer Assist team. 103


TIME FOR SUPPLIER ALIGNMENT? Bad wheel alignment can scrub out tyres and compromise safety, quite apart from the damage to your bank balance that can be caused by having to replace tyres prematurely The problem of course is that by the time you can see the damage, it is too late. You need to be proactive. You need to measure and adjust and periodically recheck. Poor supplier alignment can have the same sort of effect. Not surprisingly however, the recipe to keeping things on track is quite similar, and involves measurement and adjustment too. But before we look at how to improve supplier alignment, let’s explore how to recognise poor supplier alignment. What does it look like? You will likely have problems if some of these signs are present: • MOQs – Minimum Order Quantities and large pack sizes are the bane of our lives at times, especially with the massive range of parts arising from the size of the Australian Car Parc. MOQs might be needed for your supplier’s profitability but what do they do to your working capital? • Failure to Deliver – what happens when your supplier simply fails to deliver what you asked for? Even worse, what happens if they only tell you they cannot supply three months after you placed the order? What does that do to your service levels? • Failure to Communicate – some suppliers “Fill and Forget” ie. they send you what they can and just cancel the rest. Now it is up to you


to scramble to order the rest from elsewhere, and then of course you discover that the alternate supplier has an MOQ and a higher price. The one thing that perhaps you could be happy about is when the supplier advises you promptly that they cannot deliver the stock when you need it. • Erratic performance – some suppliers wander all over the place. Sometimes they can deliver in 30 days, sometimes in 60 days and sometimes in 90. Your safety stock has to be inflated to cope with this, but often your customers suffer too. You can of course do much better.

The relationship must be Win-Win In the article published in March, “The Certainty Principle,” we described how Mark Watson, the Group Forecasting and Planning Manager for Inenco has worked with suppliers to significantly improve the certainty of lead times and thereby reduced safety stock and improved service levels. Inenco achieved this by understanding the supplier’s processes and issues and then worked with suppliers to better connect its needs with what the supplier can provide on an ongoing basis. Where they could not reach perfect alignment, Inenco then tweaked the way they use the

Horizon inventory planning system to make the best of the relationship as it stands. A good supplier relationship normally involves the sharing of the risks and the rewards, and normally at the crux of that is the effective sharing of information. For example, the Horizon planning system plans stock levels out over time, taking into account the need to increase safety stocks for seasonal highs or promotions. Some Horizon clients provide suppliers with projections of likely POs they will need over the next 12 months. This allows their suppliers to position stock in their supply chain so that they

INSIDE INVENTORY have a higher chance of delivering the stock when it is called for. The suppliers still have their MOQ challenges and the like, but now they can be much more confident in investing in stock. In one case, we understand that the two parties have put in place some incentives for accurate projections of supply needs – now that is Win-Win. A relationship that really works also involves an ongoing dialogue about problems. If your sales are outstripping your forecasts or there has been a slippage of an important order, can you easily find out what items you really must have, and even, in what quantity? You don’t want to cry wolf, but having a really good expedite defer capability in your inventory planning system can help you and your supplier alike. You can easily focus on getting what you absolutely must have, and who knows, maybe your supplier can take what you don’t need as quickly, and provide it to one of their other customers. All of this of course is not hard to do if you have the will, the right partners, and the right tools to free up your time, so you can work on creating and maintaining a good relationship, rather than fighting with your systems and your suppliers.

Measurement and Refinement When you are dealing with supplier lead times you need to periodically assess the quality of your supplier performance. When you need stock, who are you going to call? If you order on day zero, when does the stock arrive? Does it arrive consistently on the expected lead time? How often are they early, how often late? By how much? How often do they leave you in the lurch

and cancel your order after you have already waited for some time? How often do they supply in full or part ship? Are the lead times getting shorter or longer? More or less reliable? Is it

possible to segment what your supplier provides into products that are more reliable, more certain versus those where you really need to carry more safety stock? If however you can gather the right data and tools, you can easily quantify supplier performance. You can then have an objective discussion about the degree of reliability or lack thereof. You can be more certain of lead times and feed this into lower safety stock requirements, and even supplier selection. Facts can help you work wonders especially if they are gathered in a spirit of mutual trust. It is important that you approach this with a winwin attitude in concert with your supplier. In the end however it is really in your self-interest to align with your suppliers and to use the right tools to assist you to do so. After all you wouldn’t take your family on a trip without making sure your car is in tip top condition. The consequences of not doing the right thing are simply not worth contemplating, particularly when doing the right thing can be so easily achieved and the tools are available.

For further information consult or email 105


CAN’T FIND AN OFF THE SHELF REPLACEMENT? Radiator Direct’s Custom Shop says it has you covered Whether it’s a radiator or cooler to suit a heavy truck, industrial machine or a vintage or classic car, Radiator Direct says its Custom Shop can help. RD’s Custom Shop services and refurbishes all types of radiators and heat exchangers. For vintage radiators it says it can often provide replacement cores in the same or very similar core specification to the original design to maintain concourse standards. When cooling performance is more of a consideration, it can provide upgraded and heavy duty radiator conversions.

Whether Concourse or Hotrod, RD’s Custom Shop says it doesn’t discriminate and provides options for both. RD’s Custom Shop is capable of aluminium, cast, mild and stainless welding, as well as soft and silver soldering. It can straighten and repair, rebuild and re-core as well as custom build radiators and intercoolers from the ground up The RD’s Custom Shop team has many years of experience in repairing, servicing and maintaining radiators for vintage and classic cars and Hotrods, right through to the largest of industrial radiators. It can also restore classic car and muscle car radiators. Further, you don’t have to sacrifice looks for reliable cooling performance with a quality radiator for your pride and joy from RD’s Custom Shop, it says. For more information, call 1300 903 715 or visit 106

MEGUIAR’S MOTOREX: PLAYING ITS PART Show organisers say the Meguiar’s MotorEx event has an important role to play in the Automotive Aftermarket Industry With the Australian automotive industry moving through challenging times, Meguiar’s MotorEx organisers say the event has become an important destination for the automotive aftermarket industry. The event is said to be building new industry initiatives, fostering the next generation of industry employees and showcasing the best the aftermarket industry has to offer, both locally and internationally. While numbers like 700 vehicles valued at more than $50 million dollars across 40,000 square metres are impressive event statistics for MotorEx, organisers say recent third party research* clearly demonstrates the important role MotorEx plays in the broader automotive industry. Of the annual 30,000 people that travel far and wide to attend MotorEx, more than 9,000 of these attendees are directly employed in the automotive trade in roles such as mechanics, fabricators and suppliers. Furthermore, over 2,000 of those employed in the field are managers, workshop owners and decision makers for their place of business. This means MotorEx is a prime arena for aftermarket businesses to launch products and showcase new technologies to an engaged, relevant demographic that includes influencers and media. Networking is another important component of MotorEx, and each year more than 100 Australian based aftermarket exhibitors take advantage of the opportunities offered by MotorEx. The strides Meguiar’s MotorEx has made in increasing the size and scope of the event has even attracted the attention of the world’s largest aftermarket show, SEMA, says show organisers. In 2018, event owners Out There Productions formed a partnership with SEMA, which saw more than 30 US exhibitors head down under, hoping to open up a new market for their businesses. MotorEx is a unique event where business to

business objectives works in harmony with business to consumer outcomes. “The skill and passion of automotive technicians and the aftermarket industry underpins events like MotorEx and Summernats. Our events are unique platforms to contribute to foster the future of the industry,” MotorEx and Summernats Co-Owner, Andy Lopez, said. Flying Spanners is an initiative by Summernats/ MotorEx that pits teams of apprentice mechanics from TAFEs and other training providers against each other and the clock, racing to strip and rebuild an engine. Engaging training institutes like CIT and Kangan Institute is part of MotorEx’s ongoing efforts to encourage young Australians to take up automotive trades as a career path, and is open to students in any automotive trade area. To further attract and inspire the next generation, Meguiar’s MotorEx is even offering automotive trade apprentices half price entry to the event across the weekend through the use of the promotional code APPRENTICE. The VCM MotorEx Seminar Series is another new initiative where a group of industry heavyweights present a variety of engaging, educational and entertaining topics in 12 exclusive sessions over the weekend - free to all ticket holders. “Showcasing all these facets of the aftermarket industry landscape in an event like MotorEx reinforces the huge contribution to the economy, and commercial value, of the automotive aftermarket industry,” Andy said. The important aftermarket exhibition and tradeshow is one piece of what is an incredible weekend of motoring magic. Attendees will be able to feast their eyes on the craziest collection of the country’s best jaw dropping show cars, classics, muscle and performance machinery. If that’s not enough, there is drifting demonstrations, dyno sessions, automotive celebrities, gourmet food vendors, live music and much more. Meguiar’s MotorEx 19 will be held May 11 and 12 at the Melbourne Showgrounds in Ascot Vale. For tickets and more event information, visit * Sidchome /Summernats survey 2019


DAYCO DAVE RUSSELL THIRD IN BLANCPAIN WORLD CHALLENGE It was a successful debut for the highly experienced Australian and international GT racer David Russell gained a podium finish in his debut Blancpain GT World Challenge Asia Series race held at the Sepang International Circuit in Malaysia on April 6 and 7. The talented Dayco Ambassador teamed with Japan’s Yuya Sakamoto for the first time with the HubAuto Corsa Ferrari Team to finish third overall in Saturday’s opening race and first round of the championship after qualifying sixth. The Ferrari duo followed that up with a sixth place overall finish in Sunday’s highly competitive second round. 

These strong overall results were gained despite the HubAuto Corsa drivers having missed out on a pre-race test day due to the team being delayed on their return from the USA, where they took top honours at the California Eight Hour IGTC race. These results complement David’s prior GT podiums and victories gained in Indonesia, the Middle East and Europe during his international GT racing career. “It is so great to be back racing on the international GT stage as I have really missed this type of intense competition,” David said. “The Ferrari is a great car to drive, it is very different to all of the other GT cars I’ve driven and I feel I haven’t quite got it 100 percent yet after the limited running over the race weekend. “It is fantastic to have a podium in my first ever round with the team especially as the Blancpain GT World Challenge Asia level of competition this year has definitely stepped up.  

“Yuya and I form a strong GT pairing and we worked very well together. We are definitely going to come on a lot stronger as we both learn the car and the competition.” David and Yuya return to Asia’s most competitive GT series for the third and fourth Blancpain World Challenge GT Asia rounds to be held at Chang International Raceway in Thailand on May 11 and 12. For more from Dayco, visit

SACHS AND CRAIG LOWNDES PARTNERSHIP EXTENDS The Supercar legend has become a Sachs technical and product expert ZF Services Australia has continued the longrunning partnership between its Sachs brand and motorsport legend Craig Lowndes in a new multiyear agreement. Craig, who retired from full time Supercars driving at the end of last season, will move into an enhanced role as a Sachs technical and product expert, continuing the strong relationship that has been in place since 2013. With 14 years’ experience racing on Sachs products and an early background as a mechanic before turning professional driver, Craig is wellequipped to talk with authority as the brand’s Product Expert. As such, 44-year-old Craig will promote the Sachs product’s merits in customer-focused communications, explanatory information videos, regular appearances and training sessions with increased focus on workshop level.  “We are incredibly excited to continue and build upon our relationship with Craig Lowndes,” ZF Services Australia Managing Director, Mark Lowe, said. “Now that he is no longer racing Supercars full time he won’t be on the track as often but he’s

still the most recognisable face in the sport, and has become an integral part of our business. “We look forward to continuing to work with Craig as part of the Sachs family in this new chapter of our relationship.”   Craig is equally as excited about the continuation of the relationship with Sachs.  “I have worked with the Sachs team for many years and I am thrilled that our relationship is continuing,” Craig said. “I consider it a great honour to be the inaugural Sachs Product Expert in Australia where I will call on my personal experience racing on and working with the products when meeting Sachs’ customers and suppliers.”  During his time racing on Sachs, Craig contested 460 Supercar races, winning the Bathurst 1000 six times as well as another 49 races, and standing on the podium 160 times.  He still has the opportunity to continue this success using Sachs when he steps into a co-driving role with the Triple Eight Race Engineering team in this year’s Supercars Pirtek Endurance Cup.

Sachs Shock Absorbers: Rigorously Tested Available through ZF Services Australia, Sachs shock absorbers are said to distinguish themselves through original equipment quality and innovative technology. ZF says they provide performance and dynamics, ensuring perfect road grip and cornering behaviour, no matter what challenges the road presents.  In a demonstration of its commitment to the local automotive aftermarket, ZF Services Australia says it has increased the Sachs shock absorber range in Australia by over 500 units in the last three years.  Additionally, a new range of big bore Sachs shock absorbers, Sachs MAX, has recently been launched aimed at off-road, four-wheel-drive and utility vehicles. Further information on the Sachs MAX shock absorber range is available via or by calling 1800 ZF SALES (93 72537). 107


NEW FROM IRONMAN 4X4 Rated Recovery Points to suit Toyota Prado 150 11/2009+ Ironman 4x4 has released rated recovery points to suit the Toyota Prado 150 11/2009+ The NATA tested and approved points are manufactured from premium grade materials, SPHC oil and pickled steel (not mild steel) for maximum strength and highest resistance to rust. These rated recovery points endure a wide range of testing and are approved to verify strength and design.  These recovery points also undergo extensive real-world recoveries to ensure a superior rated recovery point is developed. 

A STRIP OF LIGHT ARB releases awning with LED lighting Rocking up in the dead of night is no longer a worry with ARB’s new Awning and Light kit. With the light coming from above, setting up, cooking or even a game of cards are easier to manage without light shining directly in your eyes. The slimline dimmable light features a waterresistant digital control and heat-resistant LEDs with aluminium extrusion for heat dissipation. There are three light options: a white light, which is great for cooking and preparation, an amber light, used for minimising bug attraction and providing comfortable soft lighting, or a mix between the two to remove some of the starkness but still be able to see clearly. The light strip is powered by a 12V CIG plug on a four-metre insulated waterproof cable and connectors. When packing up the awning, the cable is simply

disconnected, and the light strip can be rolled up in the awning. The cables can then be kept safe in the supplied bag you can store in the back of your car. When going off road, lighting is important and ARB says its new Awning and Light kit is sure to keep your trip bright. Prices start from $359.00 and stock is in store now. For more information, visit

BIG ADVENTURES, SMALL CAR When you hear “Jimny” what comes to mind? Is it Suzuki’s mini roamer sitting in a parking lot all alone feeling sorry for itself? Or is it of a nicely designed compact off-road superstar climbing difficult terrain with smiles on the faces of driver and passenger alike? “Yeah, for sure the second option,” says Front Runner. Front Runner says its Outfitters’ Slimline II Rack Kit for the new Jimny helps take the adventure to the next level by giving you the one thing the Jimny can admittedly use more of – cargo space.

Each recovery point has an individual working load limit (WLL) of 5000kg and is designed to connect to your recovery device via a 4.75t shackle or rated soft shackle. These rated recovery points attach to multiple points of the chassis distributing the force of the load during a vehicle recovery. An equalisation strap can be used with two recovery points, which allows the load to be distributed over both sides of the vehicle. They are supplied as a pair with all hardware included for mounting and are powdercoated red for ease of identification, especially when covered in dirt and mud, and are only compatible with Ironman 4x4 bull bars. High tensile bolts are also supplied for fitment. For more information, visit 108

It’s always better to drive without bags, bikes, surfboards, fishing rods overflowing into the driver’s seat and poking you in the eye after all. All those items, and many more, can now be safely and securely stowed on the roof rack – mount a roof top tent and 55+ Front Runner accessories to the top and choose your own adventure. There is no drilling or super-specialised tools needed to fit the rack; it’s a simple guttermount installation completed in about an hour, depending on how many times you stop to check the weather or surf report. As with all Front Runner racks, the Slimline II for the Jimny is off-road tough and all aluminium – that means lightweight – so you’ll still have enough horsepower to carry you up that mountain to get those epic views.

With modular slats you can create a full platform to dance like no one is watching or make room for unobstructed sunroof views. “The Front Runner Roof Rack Kit and the new Suzuki Jimny are a perfect match,” Front Runner’s Sales Manager, Wayne Coombe-Heath, said. “While the new Jimny provides more comfort and power with improved off-road capabilities, the Front Runner rack provides the best off-road tough solution for extra storage and the ability to go from overlanding and camping to sports mounts for surfing, fishing and cycling. “Together, the Jimny and Front Runner gear create the perfect recipe for having a fun time on, or off, the road.” For more information, visit www.frontrunneroutfitters. com/en/au/suzuki-jimny-2018-current-slii.html


OUR TRADE, OUR FUTURE It is no secret that our industry is moving faster than ever into the future, says Craig Baills of Highfields Mechanical in this article Along with this comes many challenges, experiences and outcomes that we as business owners and mechanics had never in our dreams imagined. Now more than ever, there is pressure to expand and develop our training, be affiliated with a plethora of industry groups, deliver higher service levels and customer experiences and adapt to an ever developing car parc to be more relevant and vastly more experienced moving forward. The fact is, if we don’t do this we will expire as a business in the automotive independent repairers’ sector sooner rather than later. As with any game, we need a plan. A plan to move forward, to be successful and to be brilliant in our field. To be sustainable, relevant and sought after in a fast emerging throwaway society, we must plan our game. The previous paragraphs have some daunting facts in it, but we, as an industry need to adapt and turn the tables on what the pressures are and dare I say it, make them the norm. 1. Training – the more we sweat in training, the less we bleed in combat – this is paramount to our future and industry sustainability. Anyone that doesn’t get this or want to do it is going to be left behind, it costs money, it costs time, but so does our experience, service and abilities. The more you train, the better you become, the more you charge. Anyone that doesn’t accept this, be it, workshop, supplier, RTO, booking platform or industry networks, need to catch the next bus to “get the hell out

of our trade,” simple! There are no short cuts to any place worth going. 2. Industry Groups – we are privileged as an industry to be associated with some very proactive groups and associations that share my thoughts and vision for the future of our trade. Be it Associations, Franchises, Supplier networks and Training providers, many of these are here to promote and develop our knowledge, our industry sustainability and our future. Unfortunately, there are some that have our industry low on their list of priorities and will damage our long term future. How do you sort the good from the bad? Simple: ask! Many avenues exist for this, we have access to respected associations or ask your fellow workshop owners or through social media forums, you will soon find out what works and what doesn’t. Always remember that “a sales pitch does not need to become our reality”, do your homework on what any industry group is going to offer on the long term sustainability of our industry and most importantly, your business. 3. Customer Service – it doesn’t matter what business you own or who you work for, if you are dealing with people, you are dealing with your employer. Each, individual customer is your employer: without them your business dies. Customers come to your business because they have seen your marketing, have been referred to you by a friend or needed a mechanic out of urgency. How you deal with each customer, treat their cars, deliver

Craig Baills, Highfields Mechanical

your service often sets you apart from the dealer, the cheaper competition or their last mechanic. They pay your rent, your staff and keep the food on the table: they are your gold. Treat them as such. Personally, I believe we are involved in an awesome trade: the knowledge, the relationships, the people and the cars create awesome opportunities for anyone that wants to be involved in it. As a long-term mechanic and business owner, I truly believe that our knowledge base and skill set is one of the most difficult of any trade or profession, yet, historically, we are undervalued and have been seen as academically challenged and good with our hands. It is time for this to change. The perception that has been portrayed to the public in the past can no longer have influence on our future. We, collectively, need to step up and deliver professionalism, quality and an accurate, learned skill set that promotes higher levels of an educated trade. It is time to put on notice the minority in our industry that doesn’t want to deliver this, be it dodgy shops, schools, RTOs, suppliers or booking platforms that think we are mechanics of an era gone by. Our trade, our customers and our staff are not pawns in your game, without us you don’t exist. Our industry, our trade: we will not tolerate dictation that controls us to deliver your outcomes, so feel free to take a seat on the “get the hell out of our trade” bus if you don’t have our best interests in mind. We are brilliant at what we do. The past cannot be changed, but the future is within our power. Here’s to a great future. Craig Baills, Highfields Mechanical Member of Automotive Repairer Council of Australia (ARCA) Committee


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Australian Automotive Aftermarket eMagazine - May 2019  

Australian Automotive Aftermarket eMagazine - May 2019  

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