Australian Automotive Aftermarket eMagazine - August 2018

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

REPLACEMENT PARTS: EVERYTHING YOU NEED TO SERVICE YOUR CUSTOMERS’ VEHICLES

30/7/18

1:11 PM

Page 1

ADDRESSING THE SKILLS SHORTAGE CRISIS

AFTERMARKET INDUSTRY DRIVING FORWARD OE INNOVATION

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 2

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 3

ABOUT THE COVER Monroe backs its “Built to Last” promise by offering the industry’s first five year warranty on its vast OE Spectrum shock absorber and strut range.

REGULAR DEPARTMENTS AAAA Report .........................................4 Calendar................................................6 New Members ........................................6 News.....................................................7 Products..............................................24 Inside Business....................................94

HR Matters ..........................................95 Consumer Law .....................................96 Inside Inventory ...................................97 PRTC ..................................................98 4WD .................................................102 Retail................................................104

8

KEEPING YOU INFORMED Comprehensive study provides important insights ..........................................................4 Better access to Nevdis Data now available ...................................................................7 Independent mechanics outrank dealers on relationships, trust and expertise ...................8 Autoguru unlocks huge potential with Afterpay ............................................................10 Introducing Cooldrive Auto Parts ................................................................................11 Repco rewards its suppliers .......................................................................................12 Automechanika Shanghai returns ...............................................................................13 Earning customer trust in the Automotive Data Market .................................................14

60

FEATURES Cover Feature: Monroe offers the industry’s only five-year shock absorber warranty ...........18 R&D: Pedders talks CV shafts .....................................................................................22 Member Feature: Future Auto adds certainty to an ever-changing business world ..............60 Steering & Suspension: All the latest on improving ride and handling ..............................64 Replacement Parts: Everything you need to service your customers’ vehicles ....................76 Engine Management & Fuel Injection: Looking after your customers’ engines.....................84 Trade Talk: Jim Dean, Don Kyatt: Retiring happy ..........................................................90 In the Workshop: Addressing the skills shortage crisis....................................................92 4WD Council Special Feature: Aftermarket industry driving forward OE innovation...........100

92

Publisher Cameron McLachlan for The Australian Automotive Aftermarket Association ABN 23 002 271 454

CAB Audited

Suite 16, Building 3, 195 Wellington Road, Clayton VIC 3168, Australia Phone: 03 9545 3333 Fax: 03 9545 3355

Official publication of the AAAA

Email: info@aaaa.com.au Website: www.aaaa.com.au EDITOR Allan Edwards

EDITORIAL Tel 61 3 9372 9125

PRODUCTION MANAGER Brigid Fraser, Tel 61 3 9505 0121

ADVERTISING Tel 61 3 9545 3333

NATIONAL ADVERTISING MANAGER Cameron McLachlan

All material appearing in Australian Automotive Aftermarket magazine is copyright. Reproduction in whole or in part is strictly forbidden without prior written consent. Contribution: Freelance contribution and submissions are welcomed by this magazine. No responsibility is accepted for unsolicited manuscripts, photographs and transparencies. The opinions expressed by contributors are not necessarily those of the AAAA. All statements made, although based on information believed to be reliable and accurate, cannot be guaranteed and no fault or liability can be accepted for error or omission. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material.

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 4

AAAA NEWS

COMPREHENSIVE STUDY PROVIDES IMPORTANT INSIGHTS Together with respected research firm TKP, the Australian Automotive Aftermarket Association has recently uncovered important insights from a survey of 1,500 Australian car owners The insights found from this major research initiative conducted on behalf of our members will help us to ensure our broad understanding of the behaviour of Australian car owners is as accurate as possible in relation to actions around maintaining and enhancing vehicles, purchasing behaviours for parts and accessories, attitudes around emerging trends, and lots more.

We are very pleased to be able to present to our valued members the results of this survey as part of our commitment to providing accurate and upto-date information on industry dynamics and trends. It is our hope that having this information at-hand will enable all members to make betterinformed decisions on how they adapt their businesses to respond to the rapid changes taking place in the industry.

We intend to repeat the survey annually so we can keep track of any changes in consumer behaviour and trends over time, while also using the opportunity to ‘deep dive’ into a particular area within each survey. This year the focus of the 20minute, nationwide survey of car-owners who serviced their vehicle in the last year centered upon the rationale consumers use to select a repairer and the key drivers of consumer satisfaction. It is our sincere hope you will find this information useful in moving your businesses forward into the future.

While the full report is available free of charge to all AAAA members, I would like to cover off on some key points here. You can also read more about the report findings on page 8 of this magazine.

Background facts and figures Throughout the course of the survey, it was uncovered that 72 percent of Australian car owners

have purchased an accessory or had a service in the last 12 months. What does this mean? Quite simply, the pool of customers is huge.

A quarter of those surveyed identified as a car enthusiast, while a significant one in six said they enjoy lifting the bonnet. While it might be easy to assume otherwise, we were interested to note that those who enjoyed tinkering under the hood did not necessarily identify as car enthusiasts – instead they noted some of their rationale in ‘tinkering’ is motivated by saving money, rather than in automotive passion.

Interestingly when it came to modifications, only 15 percent of the cars on the road were found to have been modified for performance or appearance purposes – this figure does not include roof racks, tow bars and so forth.

Emerging Trends Also of interest is the fact that some 27 percent of consumers surveyed would much rather book a service online than phone the workshop directly. We expect this percentage to grow significantly over the next two years, and therefore this is a key aspect for all businesses in the automotive aftermarket to consider in their planning for the future.

TKP also found that when it came to electric/hybrid cars that there was significant interest reported with one in three survey respondents noting an interest in purchasing an electric/hybrid car if the car was affordable.

Gender in accessory and service buying The survey uncovered that females are significant decision-makers when it comes to servicing, with some 44 percent of car services commissioned by females and two in five purchasing an accessory.

What does this mean? It is not a case of ‘one size

fits all’ when it comes to your customers. If you are not considering females in your product and marketing choices, you may be missing the mark with this segment and therefore, a valuable opportunity.

Key items to note when looking to market to women include that they are more likely to choose a workshop because of a recommendation; are more price focused; are less trusting of mechanics; are more open to using aftermarket parts; are less confident; and are more likely to be satisfied when a service is done on time by a mechanic who is open and honest, at a workshop which is open at convenient hours.

It is also worth considering the fact that half of the females surveyed believed new cars need to be serviced by a dealership to keep their warranty.

Whilst on average women currently drive older cars and use a non-dealer workshop more, you risk losing them when they get a new car if you don’t keep this trend in mind when planning how you communicate with the female market.

Type of workshop When you combined independents with chains and mobile mechanics, approximately 60 percent

AAAA NATIONAL COUNCIL PRESIDENT Mr Graham Scudamore-Smith (QLD) – Fulcrum Suspensions Ph: 07 3892 9000 Fax: 07 3892 1526 VICE PRESIDENT Mr Mark Pedder (VIC) – Pedders Suspension Ph: 03 9706 3500 Fax: 03 9706 3355 SECRETARY Mr Guy Nicholls (VIC) – Ryco Group Ph: 03 9243 3333 Fax: 03 9243 3366

Stuart Charity Executive Director

4

TREASURER Mr Rob Cameron (VIC) – GPC Asia Pacific Ph: 03 9566 5223

DIRECTORS Mr Bob Pattison (VIC) – GUD Automotive Division Ph: 03 9730 6000 Fax: 03 9243 3366

Mr Peter Rogers (SA) – Inspired Automotive Marketing Ph: 08 8362 1225 Fax: 08 8346 0255 COMMITTEE

John Benson – Davies, Craig (VIC) Ph: 03 9369 1234 Fax: 03 9369 3456

Craig Magill – Burson Automotive (VIC) Ph: 03 9914 5555 Fax: 03 9914 5544

Paul Dumbrell – Bapcor Limited (VIC) Ph: 03 9914 5555 Fax: 03 9914 5544

Adam Pay – Kmart Tyre & Auto Service (NSW) Ph: 02 9680 6500 Fax: 02 9680 8170

David Fraser – Capricorn Society (WA) Ph: 08 6250 9500 Fax: 08 6250 9576

Darren Robinson – HELLA Australia (VIC) Ph: 1800 061 729 Fax: 03 9585 2654

Graham Scudamore-Smith President

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 5

AAAA NEWS of all customers surveyed used an independent aftermarket workshop rather than a dealership.

Unsurprisingly there was a direct correlation between the age of the vehicle and the choice of repairer with car dealerships maintaining the dominant market share for cars under five years however the balance begins to tip in favour of the independents after six years of car-ownership.

This is primarily influenced by warranties and programs such as capped and fixed priced servicing and is an area that we as an industry must get better at countering if we are to grow our market share in younger vehicles.

When it came to the triggers for servicing, the length of time and the number of kilometres were found to be of comparable key importance, while very few respondents who had visited an independent workshop had been contacted with a reminder their service was due, whereas 13 percent of those who had visited dealers were contacted. This highlights a key opportunity for workshops to encourage more repeat business through proactive consumer communications.

Drivers of choice It was very clear from the responses that the choice of workshop centres around the people who work there, with 36 percent stating the mechanic’s skills and training was a key part of their decision making process. Further, it was noted when it comes to independent workshops, ‘people’ were found to be a particular strength.

A workshop’s reputation was noted as the second most important driver, but a long way behind ‘people’, while the third tier was spread across items such as additional services (hire cars etc), parts used or offered, convenience (location, opening hours) and whether the workshop is linked to a dealer.

Price was last and definitely least, failing to appear as a significant factor with only five percent listing price as their primary driver of choice. While this does not mean you can charge what you like, it is good news that price is not a major driver of workshop choice or retention.

Further reflecting this position is the fact that only one in four respondents got a quote before booking their work.

It was also found that consumers trust independent workshops more than they trust dealer workshops with relationships with consumers being key here. This area is discussed in more detail on page 8 of this magazine.

Loyalty, satisfaction and recommendations Consumers were found to generally be loyal to the place they decide to have their car serviced and this was the case for both independents and dealer workshops. However, it was found independent workshops tended to have longer relationships with customers than their dealer counterparts.

When we looked at the proportion of customers who were completely satisfied with their service, independents were found to be leading followed by chains and then dealerships. However, 39 percent of independent workshop customers noted they were not completely satisfied – clearly, there is still a tremendous opportunity to increase satisfaction.

With satisfaction having a key correlation to the likelihood of customers to recommend your workshop and also loyalty, it is important to ensure your consumers are satisfied. Other initiatives such as customer referral schemes can also assist in this area.

Attitudes to dealership servicing Dealership servicing was found to be built around a number of misconceptions around a dealership being more likely to service to manufacturer specifications (16 percent disagreed/56 percent agreed); newer cars being better off being serviced by the dealer (20 percent disagreed/50 percent agreed); the idea that having a dealer stamp their logbook is better for resale than an independent stamp (22 percent disagreed/44 percent agreed); and new cars must be serviced by a dealer to keep their warranty (39 percent disagreed/39 percent agreed).

While we know these statements are not true, it is important we consider these consumer beliefs and work to counter them to uncover opportunities for independent workshops.

Service Agreements The independent channel is faced with the significant issue of the rise and rise of service agreements. The survey found one in four cars currently on the road are covered by a service agreement, most commonly capped or fixed price agreements. Three quarters of the cars sold in 2017 had some sort of service agreement and the penetration of service agreements has been steadily increasing for the last seven years.

Whilst many consumers tended to question the value for money of these agreements, with 39 percent agreeing with the statement ‘capped or fixed price servicing is a rip off’, many who did have service agreements were found to like them.

Looking to combat the rise of service agreements in the coming years is an important focus point for everyone in the aftermarket industry.

Parts and Accessories The opportunity for suppliers appears significant as consumers appear open to aftermarket parts with nearly half agreeing alternative brands are as good or better than genuine parts. Whilst 35 percent stated they will only fit car manufacturer branded parts, TKP hypothesises this is reflective of the 38 percent who believe they need to fit ‘genuine parts’ to maintain warranties, and so there is still ample opportunity to educate consumers.

When it comes to the choice of parts, it was found this can have an impact on a customer’s satisfaction with their service. A third of those who were not offered choice said they wanted it, so offering a choice of parts could present an opportunity to increase satisfaction.

Nearly half of the Australian population had bought either a part, accessory or car care product in the last year. Car care and accessories lead the way as the most commonly purchased products followed by oils and additives and parts.

Unsurprisingly, when it came to where they are buying from, auto retailers dominated while online seemed low – for now. TKP reports its work across a number of organisations shows the online sphere is growing and there is no evidence to suggest the pace of this growth will wane any time soon. Therefore it is undeniable that online selling is a key area to focus on as it is an important channel for all businesses looking to sell to consumers in the future.

Access the full report This is just a quick look at the highlights from this very comprehensive survey, but we hope it has given you an informative overview of the kind of insights and information you can expect when accessing the full report from the AAAA. To access your free copy of the report, AAAA members can contact Briana Bale in the National Office on 03 9545 3333 or email admin@aaaa.com.au

GRAHAM SCUDAMORE-SMITH President

STUART CHARITY Executive Director

5

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 6

AAAA NEWS

CALENDAR 2018 Automechanika Frankfurt Messe Frankfurt, Frankfurt am Main Frankfurt, Germany 11 – 15 September, 2018 www.automechanika.messefrankfurt.com

AAPEX Sands Expo, Las Vegas, NV 30 October – 1 November 2018 www.aapexshow.com

SEMA Las Vegas Convention Center 30 October – 2 November 2018 www.semashow.com

Automechanika Shanghai National Exhibition & Convention Center, Puxi, Shanghai 28 November – 1 December 2018 www.automechanika.messefrankfurt.com

Performance Racing Industry Trade Show Indiana Convention Center, Indianapolis, Indiana 6 – 8 December 2018 www.performanceracing.com

2019 Automechanika Kuala Lumpa Kuala Lumpur Convention Centre, Malaysia 21 – 23 March 2019 www.automechanika.messefrankfurt.com

Australian Auto Aftermarket Expo 2019 Melbourne Convention & Exhibition Centre 4 – 6 April 2019 www.aftermarketexpo.com.au

Collision Repair Expo 2019 Melbourne Convention & Exhibition Centre 4 – 6 April 2019 www.collisionrepair.com.au Taipei AMPA Teipei Nangang Exhibitor Center 24 – 27 April 2019 www.taipeiampa.com.tw/ Automechanika Dubai Dubai International Convention and Exhibition Centre 10 – 12 June 2019 www.automechanika.messefran

6

NEW MEMBERS A & N Car Factory 5/ 3 Marchant Way MORLEY WA 6062 Ph: 08 9272 2655 E: andrew@ancarfactory.com A1 Diesel Injection WA Pty Ltd 484 Great Eastern Highway ASCOT WA 6104 Ph: 08 9478 4114 E: sales@a1diesel.com.au AGMAT Australia 5/ 3 Dunlop Court BAYSWATER VIC 3153 Ph: 03 9720 8913 E: shaun.murray@agmat.com.au Always There Automotive 164 Marshalltown Road GROVEDALE VIC 3216 Ph: 03 5244 5730 E: suppliers@alwaysthereautomotive.com.au Anything Mechanical 3/17 Brendan Drive NERANG QLD 4211 Ph: 07 5500 4757 E: anythingmechanical@hotmail.com Axiom Precision Manufacturing 13-19 Johansson Road WINGFIELD SA 5013 Ph: 08 8349 9000 E: peterh@axiompm.com.au Big Ass Fans Australia 35 French Street EAGLE FARM BRISBANE QLD 4009 Ph: 1300 244 277 E: jackie.platt@bigassfans.com.au Black Label Automotive 8/ 8 O’Shea Drive NERANG QLD 4211 Ph: 07 5596 1604 E: joshyb85@hotmail.com Blue Toro Belconnen 74/ 2 Rouseabout Street LAWSON ACT 2617 Ph: 0424 965 703 E: andy@bluetoro.com.au Blue Toro Liverpool 8 Astor Street MOOREBANK NSW 2170 Ph: 0439 133 264 E: con@bluetoro.com.au Blue Toro Redcliffe 9 Mossglen Close MURRUMBA DOWNS QLD 4503 Ph: 0431 472 388 E: vince@bluetoro.com.au Bobs Auto Tune & Farm Service 7 Scott Crescent MILDURA VIC 3500 Ph: 0418 502 207 Carters Mechanical Repairs 28 Dixon Street ROYAL PARK SA 5014 Ph: 08 8240 2226 E: daryl@cartersmechanical.com.au Coolum Motors 119 Greenoaks Drive COOLUM BEACH QLD 4573 Ph: 07 5446 1566 E: workshop@coolummotors.com.au CreaMotors 26 Dosan-daero 59-gil SEOUL 6106 Korea, Republic Of Ph: 2 547 6700 E: mjmun@creamotors.com Danny Auto Service Pty Ltd 33/2 Hoyle Avenue CASTLE HILL NSW 2154 Ph: 02 9894 2090 E: dannyautoservice@gmail.com Donaldson Motors 60-62 Frankston Dandenong Road DANDENONG VIC 3175 Ph: 03 9706 4444 E: susan@donaldsonmotors.com.au Humphrey Motors Toowoomba 29 Stephen Street TOOWOOMBA QLD 4350 Ph: 07 4632 8288 E: admin@humphreymotors.net.au Jax Quickfit Tyres Bondi Junction 2 Spring Street BONDI JUNCTION NSW 2022 Ph: 02 9369 3999 E: bondijunction@jax.com.au Jax Quickfit Tyres Forster Shop BG17, Stocklands Forster, Breese Parade FORSTER NSW 2428 Ph: 02 6539 9000 E: forster@jax.com.au Jax Quickfit Tyres Rockhampton Cnr Gladstone Road & Murray Street ROCKHAMPTON QLD 4700 Ph: 07 4921 3511 E: rockhampton@jax.com.au

Jennings Cary Auto Electrical 2 Graham Road MOUNT GAMBIER SA 5290 Ph: 08 8723 0311 E: cary3@bigpond.com Langham Auto Engineers 1/ 126 Radium Street WELSHPOOL WA 6106 Ph: 08 9451 4236 E: langhamae@gmail.com Laurieton Motors 30 Bayside Circut LAURIETON NSW 2443 Ph: 02 6559 5175 E: office@lmmechanical.com.au Long Jetty Automotive Engineering 483 The Entrance Road LONG JETTY NSW 2261 Ph: 02 4332 5570 E: longjettyae@bigpond.com Lyons Mechanical Pty Ltd 4/ 18 Devlan Street MANSFIELD QLD 4122 Ph: 07 3849 3388 E: brad@lyonsmechanical.com.au Mandurah Vehicle Fleet Services 31 Galbraith Loop ERSKINE WA 6210 Ph: 08 9535 4411 E: mandurahprestigeperformance@westnet.com.au Miles Mechanical F3/ 6 Webster Way PAKENHAM VIC 3810 Ph: 03 5940 9396 E: markmiles12@bigpond.com Mosman Park Autocare 674 Stirling Highway MOSMAN PARK WA 6012 Ph: 08 9384 0231 E: mosmanparkautocare@gmail.com Perth Swedish Auto Centre 76 Albert Street OSBORNE PARK WA 6017 Ph: 08 9227 9944 E: service@perthswedishauto.com.au Port Kennedy Automotive Repair 4 Crowley Street PORT KENNEDY WA 6172 Ph: 08 9524 6777 E: office@pkauto.com.au Rapid Tune Underwood 136A Kingston Road UNDERWOOD QLD 4119 Ph: 07 3808 6933 E: underwood@rapidtune.com.au Ron Solomon Motors 63 Ninth Street MILDURA VIC 3500 Ph: 03 5023 4674 E: rspeedway33@outlook.com Roo Systems Australia 98 Buchanan Road BANYO QLD 4014 Ph: 1300 305 709 E: l.jefferies@roosystems.com.au Seablue Trading Pty Ltd 8 Clearwater Rise Parade TRUGANINA VIC 3029 Ph: 0401 001 704 E: info.seabluetrading@gmail.com Sigmatech Engineering Consultants 14 Winners Circle ASPENDALE GARDENS VIC 3195 Ph: 0407 521 565 E: info@sigma-tech.com.au Six Wheeler Conversions Pty Ltd 1 Brook Street NORTH TOOWOOMBA QLD 4350 Ph: 07 4662 5424 E: mike@sixwheeler.com.au SMC (Aust) Pty Ltd 51 Lower Cross Street GOODNA QLD 4300 Ph: 0411 961 231 E: craig@smcaust.com.au Swift Automotive 30 Dandenong-Frankston Road DANDENONG VIC 3175 Ph: 03 9706 6322 E: swift@cyberspace.net.au Trade Mechanical 6/105 Spencer Road CARRARA QLD 4211 Ph: 07 5502 2894 E: trademechanical@outlook.com Triple H Automotive 3/37 Ada Street COOPERS PLAINS QLD 4108 Ph: 0413 106 866 E: binhao0928@gmail.com Wilde Garage PO Box 942 MALANDA QLD 4885 Ph: 0417 779 917 E: info@wildedrive.com

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 7

NEWS

BETTER ACCESS TO NEVDIS DATA NOW AVAILABLE Blue Flag is an authorised provider of Plate-to-VIN NEVDIS data The term NEVDIS is unfamiliar to most, yet every vehicle and licence holder who owns a car is connected to it.

In fact, every VIN, chassis and registration in Australia is linked to NEVDIS: the National Exchange of Vehicle and Driver Information System.

Established in 1998 by Austroads, NEVDIS is a one-stop database linking all vehicles across the states and territories. Blue Flag is an authorised broker of Plate-to-VIN NEVDIS data, offering the automotive aftermarket simplified access to sophisticated data via a user-friendly interface.

Blue Flag says it is Australia’s leading automotive marketing intelligence agency and that it has established various methods for accessing NEVDIS data, allowing clients to integrate

customised solutions using Blue Flag’s API (application programming interface).

Additionally, clients can upload an excel or text file to access an array of interesting and relevant information with advanced reporting, along with a web interface for making specific queries.

Simply enter a vehicle’s registration number to reveal a vehicle’s: • VIN or chassis number • Engine number • Basic attributes (eg. model, colour, body type and more) • Year of manufacture • Power-to-weight ratio • Registration status and expiry date • Written-off status (including reason such as accident, hail or flood damage) • Stolen status Blue Flag says if you introduce NEVDIS integration within your business you can reap the benefits and ultimately enhance the aftermarket experience for your retail customers. It asks you to consider the efficiency of being able to enter a registration to immediately display a vehicle’s VIN and full history and the benefits of enhancing your company’s website by enabling your customers to view the specific attributes of a vehicle, while significantly mitigating risk of data-entry errors by reducing manual inputs.

Access to NEVDIS data provides security and

peace-of-mind – check the registration status and expiry of vehicles prior to a test drive, or efficiently manage your fleet vehicles. Buying cars into stock? Your job will be a whole lot easier with timely access to stolen and write-off statuses, including the detailed reason for a write-off such as minor hail damage or full-scale flood damage.

Keep in mind, a vehicle written-off years ago could have been rebirthed, warns Blue Flag, which states that fortunately, NEVDIS has you covered.

Blue Flag says it can tailor solutions for customers wanting to query NEVDIS data, whether it be searching five cars a week or tens of thousands per month. The system is simple to integrate with your current website or portal, and the team at Blue Flag says they will have you up and running in next to no time.

For more information, visit www.blueflag.com.au/nevdis or contact andrew.ryan@blueflag.com.au or 03 9427 1230.

VALE: RAY BROWN The AAAA was deeply saddened to hear of the recent passing of Australian automotive industry stalwart Ray Brown Ray Brown was a valued member of the industry for more than forty years and until recently was a key contributor to the work of the AAAA, sitting on the National Council for five years (20032008), holding the position of Director from 2006 to 2008 and providing technical support until 2017.

He was also the Technical Editor and regular columnist for Australian Automotive Aftermarket Magazine from 2009 to 2017.

As part of his four-decades-long career, Ray spent 35 years at the Toyota Motor Corporation Australia. He spent 13 of those years as a member of the Board of Directors with responsibilities including manufacturing, product development and purchasing amongst others, and for five years he held the position of Executive Vice President.

After leaving Toyota, Ray went on to work with Davies Craig Pty Ltd as an engineering consultant for three years from 2000, before joining the team full-time in 2003 for a further five years as its Technical and Marketing Director. During his time with the automotive cooling products company, he was a key contributor to many of the products offered by Davies Craig to the aftermarket today and was responsible for R&D, sales, marketing and quality.

He was also a Fellow of the Institute of Engineers, Australia; a Fellow of the Australian Institute of Management; and a member of SAE-A since 1976.

With the SAE-A, Ray was a past Secretary and Chairman of the society’s Technical Board and served as President from 1989 to 1991.

His contributions to the automotive industry didn’t end there. In the early 90s, he was also a

major contributor to the activities of the Federal Chamber of Automotive Industries and was a member of the Federal Government’s National Road Trauma Advisory Council.

Ray is survived by his wife Cheryle and his children Paul, Scott, Lauren and Ryan. He will be sadly missed and all at the Australian Automotive Aftermarket Association send their condolences to Ray’s family, friends and colleagues at this sad time.

7

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 8

NEWS

INDEPENDENT MECHANICS OUTRANK DEALERS ON RELATIONSHIPS, TRUST AND EXPERTISE The AAAA has conducted its most comprehensive consumer research study to date to determine the key factors consumers use to select a mechanic, along with a host of other insights This detailed consumer study found the skills, expertise, trustworthiness and personal relationship with a local automotive repairer assume far more importance in terms of generating long term consumer loyalty when compared to other factors including prestigious premises and even cost, which was a low priority in decision making.

An overwhelming 86 percent of car owners in the survey claimed to personally know and trust the skill and expertise of their local automotive repairer and are loyal to their mechanic.

“This independently conducted AAAA consumer survey is the most comprehensive insight to consumer attitudes, trends and habits in our industry that has ever been conducted,” AAAA Executive Director, Stuart Charity, said.

“It is an invaluable resource that provides a detailed snap-shot of where the independent automotive servicing and repair industry stands with Australian consumers and we are highly encouraged by its results.”

Conducted by one of Australia’s leading market research companies, The Klein Partnership (TKP), this highly detailed, revealing and insightful consumer study gleaned an outstanding amount of market information from a vast national sample group that included more than 1,500 car owners.

These Australian car owners had their vehicle serviced or had purchased an automotive aftermarket accessory during the past 12 months, providing up to date insights relating to Australian consumers’ attitudes and behaviours in specific regard to the servicing and accessorising of cars.

The highlights of this detailed consumer study are many, supporting the AAAA’s efforts in ensuring

8

that Australian consumers retain their choice of repairer. Seventy-eight percent of respondents believe that it is important to have a good relationship with their mechanic and 71 percent of respondents trust their mechanic to select the parts to be fitted to their vehicles. Sixty-eight percent of respondents also like the fact that the person who owns the workshop is also the person working on their car.

Consumers surveyed also displayed a significantly higher level of satisfaction with the services provided by independent repairers as opposed to the services provided by car manufacturer dealer service centres. It is also very clear from the survey responses that many consumers are sceptical about capped price servicing and extended warranty claims.

The consumer survey provided intelligence that workshops can use to attract and retain customers.

For example, an important finding was that 55 percent of the decisions about where to get a car serviced or repaired are made by women. The survey outcomes provide some great tips on how to encourage women to select their business and how to drive higher satisfaction rates with female customers.

“The results of this AAAA consumer survey outline the growth opportunities that exist for independent repairers and accessory re-sellers,” TKP Director, Ron Klein, said.

“Consumers definitely trust and feel much more comfortable using local repairers with whom they have established relationships, with trust being the factor that overrides all others, including cost, shiny new premises, coffee machines and loan cars.

“While some misconceptions still exist in relation to the voiding of warranties through the use of nondealer repairers, the survey results also point toward the progress that the AAAA has made to ensure consumer understanding relating to their choice of repairer.

“This definitely represents a major opportunity for continued growth for independent repairers across the country.”

According to the AAAA consumer survey results, during the past 12 months, 67 percent of Australian car owners had their car serviced, 52 percent purchased an automotive accessory and 47 percent had their car serviced and purchased an accessory. Accessory purchases were more prevalent amongst family sedan, 4WD and SUV vehicle owners.

Thirty-one percent of the survey respondents owned cars that were manufactured between 2010 to 2014, 23 percent owned cars manufactured from 2005 to 2009 and 21 percent owned cars manufactured from 2015 to 2018. Thirteen percent owned cars manufactured from 2000 to 2004 and nine percent owned cars manufactured prior to 2000. Forty-seven percent of the vehicles owned by respondents were purchased second hand from an even spread between car manufacturer dealers and independent car dealers.

Several of these factors point towards the continued retention of vehicles by Australian consumers over extended periods of time (and particularly beyond manufacturer warranty periods) making the role of independent automotive repairers and service providers integral to ensure vehicle maintenance and safety, long after warranties or service agreements have expired.

“The data gained from this large group of consumers uncovers a number of consumer trends that will assist our members to provide even more trustworthy, efficient and high value services to their customers into the future, as more car owners become aware that their automotive servicing and repair decision is not limited to new car dealerships, no matter how old the vehicle is,” Stuart said.

For more from the AAAA, visit www.aaaa.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 9

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 10

NEWS

AUTOGURU UNLOCKS HUGE POTENTIAL WITH AFTERPAY Auto services booking site AutoGuru has secured an industry first partnership with Australia’s most popular ‘buy now, pay later’ provider: Afterpay Afterpay is a retail payments provider which enables Australian consumers to make purchases at the advertised prices, and pay for them over four equal payments interest free.

“This is a massive win for our network of quality mechanics and supports our vision to deliver industry leading technology and partnerships to help our members grow their business online,” AutoGuru Founder and Chief Executive Officer, Eden Shirley, said.

“Our innovative business model, group network scale and triple digital growth over the past two years all played an important role in securing this partnership and we have an amazing opportunity to accelerate growth and customer satisfaction being the first to offer Afterpay.”

Afterpay has experienced unprecedented adoption by retailers both online and in-store. Industry analysts estimate that up to 25 percent of all retail apparel sold online in Australia is being paid for with Afterpay which is phenomenal. AutoGuru say it expects that automotive services and repairs will become a lot less financially daunting for customers as they are able to budget the repayments and not take such a large financial hit.

Recent consumer research commissioned by the AAAA revealed that 27 percent of Australian consumers would prefer to book car servicing and repairs online, and AutoGuru believes this trend is being led by younger consumers who prefer to do everything on their mobiles but are heavily underrepresented in the auto services and repair industry. According to the same research

conducted by AAAA, the average age of Australian consumers getting automotive servicing or repairs done in the last twelve months was 52 years old.

Previously there has been little flexibility in the booking and payment process for repairs and servicing, making it unattractive for younger generations who are tech reliant. As a result, workshops have struggled to resonate with this demographic, as dedicating resources to specifically engage with them online is unfeasible for most. This is where a partnership with Afterpay will be so beneficial for AutoGuru members, says AutoGuru.

Afterpay has a huge amount of access to these younger consumers. According to The Australian Financial Review (AFR), millennials in total comprise 75 percent of Afterpay’s customer base, with females aged between 25-34 being their core demographic. They state that this generation have identified Afterpay as being a very useful budgeting tool for making purchases.

AutoGuru says Afterpay has found that younger millennial consumers are great spenders, however they are price conscious, thoughtful and know they have options as indicated by their extensive pre-purchase research habits. Overall millennials like control over the purchasing process.

“Millennials like to feel in control and are technology driven. Businesses that understand this will make themselves attractive to deal with by eliminating unknowns for the customer,” Eden said.

“Offering Afterpay removes one of these barriers for millennial customers, which are now the

fastest growing segment using AutoGuru.

Offering flexible payment options reduces the fear of spending a large sum of money to get automotive work done. We are making ourselves and our workshops even more accessible to this market.

“But there is another wonderful and somewhat hidden benefit.

“AutoGuru has been offering ZipPay, PayPal and Credit Card Payments for over 12 months and we have found that customers that pay online, prior to service, have a 75 percent lower last-minute cancelation or no-show rate than consumers who choose to pay on completion.”

It’s a huge inconvenience for workshops, particularly smaller shops, when a customer cancels or simply don’t show up on the day they are scheduled in.

These last-minute cancellations can cause mechanics to have unused workshop space for that allocated time, which represents a lost opportunity for that space to be filled by a paying customer. No shows and cancellations are an industry wide and costly problem for workshops.

AutoGuru says online and upfront payments for services increases the customer’s commitment level and provides a greater level of assurance that the customer will fulfil their service on the day it was booked. AutoGuru believes that offering Afterpay may actually save some workshops time and money caused by rescheduling and no shows.

According to AFR, over seven percent of Australians and over 15 percent of Australian millennials are using Afterpay.

After only being listed in 2016, AutoGuru says the amount of growth achieved already by this buy now, pay later service is an indication of the potential it holds for the automotive service and repair industry, with AutoGuru pioneering the way on behalf of their workshop network across Australia.

For more from AutoGuru, visit www.autoguru.com.au

10

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 11

NEWS

TOP FIVE CAPRICORN RISING STAR FINALISTS ANNOUNCED The competition was developed to assist Capricorn Members to reward and retain their highest performing apprentices Following an extensive Australian and New Zealand call-out to Capricorn Members over the past six months to nominate their best performing apprentices, the top five finalists for the Capricorn Rising Stars competition have been selected.

The Capricorn Rising Stars competition was developed to assist Capricorn Members to reward and retain their highest performing apprentices by recognising their important contribution, while highlighting the promising future that lies ahead of them within the industry.

Through this national recognition, Capricorn hopes to encourage more apprentices to join and make their mark in the industry.

In what is nothing short of an outstanding response, more than 500 nominations were received from Capricorn Members in this inaugural year of the Capricorn Rising Stars competition.

Capricorn is delighted to announce that the top five Capricorn Rising Star apprentice competition finalists are: • Jayden Barnes from Anthony's Car and Head Centre – NSW • Michael Holmes from Automotive Insight – WA • Mark Smith from The Battery Terminal – ACT • James Trachy from Robson Brothers 4WD – WA • David Wynands from BMW Manawatu and Hawke's Bay Ltd – NZ Each of the top five finalists have won a Repco tool kit valued at $1000, access to the AutoMate online training program, two tickets to the Capricorn Gala

Dinner and Tradeshow being held within their region and invaluable mentoring experiences from automotive repair and servicing industry leaders.

The difficult task of uncovering the winner from each of these outstanding automotive technician apprentices now falls into the hands of the highly experienced Capricorn Rising Stars judging panel that represents a who’s who of the Australian automotive aftermarket industry.

The Capricorn Rising Stars judging panel includes David Fraser, CEO Automotive – Capricorn; Sean Rahaley, General Manager - Castrol; Stuart Charity, Executive Director - Australian Automotive Aftermarket Association (AAAA); Brendan Sorensen - TaT Biz; Rachael Sheldrick, Director - Workshop Whisperer; and Gavin Cribb, Education Manager Automotive Centre of Excellence (ACE) Bendigo Kangan Institute.

The apprentice automotive technician who is selected as the winner of the Capricorn Rising Stars competition will take his workshop boss and two friends on a trip to the spectacular 2018 Vodafone Gold Coast 600 Supercar race event held on the streets of Surfers Paradise from October 19 to 21 thanks to major sponsor, Castrol.

The Capricorn Member who nominated the winning Capricorn Rising Stars apprentice will also receive industry renowned Workshop Whisperer customer service training for their business and their apprentice as part of the winner’s prizes.

The Capricorn Rising Stars competition has been made possible thanks to the support of competition

sponsors Castrol, Repco, Automate, TaT Biz and The Workshop Whisperer.

All at Capricorn wish each of the five finalists the very best of luck in this exciting inaugural competition and thank all Capricorn Members for taking part by nominating their outstanding apprentices, the people who represent the future of the Australian and New Zealand automotive repair and servicing industry.

For more from Capricorn, visit www.capricorn.coop

INTRODUCING COOLDRIVE AUTO PARTS CoolDrive has officially changed its name CoolDrive, one of Australia’s largest automotive aftermarket component suppliers, has officially changed its name to CoolDrive Auto Parts and unveiled a new logo as part of the update.

The new logo pays homage to CoolDrive Auto Parts’ motorsport heritage, including Team CoolDrive in the 2018 Virgin Australia Supercars Championship, as well as its ongoing commitment to the Australian automotive aftermarket.

“At CoolDrive we think of our brand as a continuous project that’s never totally done," CoolDrive Auto Parts Chief Executive Officer, John Blanchard, said.

"Just as people and companies evolve, so do brands. We’ve grown ours over many years through our fantastic products, a unique culture, and an incredible customer and motorsport community.

“As we continue to grow and expand our range

and areas of focus, we want our brand to best reflect why we exist, what we believe in, and where we’re headed.”

Founded in 1977 by Mr W. John Blanchard and Mrs Shirley Blanchard, who began selling automotive air conditioning component parts from their garage in Melbourne, CoolDrive Auto Parts has undertaken incredible growth in its four decades of business.

From originally focusing on passenger vehicle airconditioning equipment and expertise and known as Melbourne Auto Air, the business quickly grew into a variety of sectors such as rotating electrical, including alternators and starter motors, underbody and accessories.

By 2006, it was distributing not only air conditioning, but a wide range of engine cooling components for all the major brands Australia

wide, and rebranded itself as CoolDrive Distribution.

Today, CoolDrive Auto Parts is one of Australia’s largest suppliers of automotive air conditioning, engine cooling, engine management, rotating electrical, accessories and workshop products.

It supplies over 60,000 parts from all major brands, including its own Jayair, Jayrad, Jaylec, HULK, Aunger and AFI ranges.

CoolDrive Auto Parts currently has over 30 branches in Australia and New Zealand, including two EFI specialist branches, plus three Automotive Electronic Repair Centres situated on Australia’s eastern seaboard.

For further information on CoolDrive Auto Parts, please visit www.cooldrive.com.au 11

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 12

NEWS

REPCO REWARDS ITS SUPPLIERS In June Repco ANZ held its sixth annual Supplier Dinner and Awards Night in Melbourne More than 130 guests including leading automotive aftermarket suppliers came from all over Australia and New Zealand to attend the prestigious function.

The evening was held at the Glasshouse event centre located in the Olympic Park sports precinct and was hosted by Network Seven sports journalist and AFL commentator, Hamish McLachlan.

Nominees and award winners alike were recognised across the evening, with a new streamlined format following feedback on last year’s awards seeing award numbers limited to fifteen and each nominee formally announced.

Winners were also provided with detailed insight and rationale into why they were selected.

Themed around innovation and the ‘new’ Repco, the evening focused on the recent launch of Repco’s comprehensive e-Commerce platform while providing a sneak peek at some of the exciting initiatives the brand will introduce throughout the remainder of 2018.

Executive General Manager Merchandise and Strategic Marketing, Jamie Walton, along with Executive General Manager APD, Wayne Bryant, spoke about Repco’s vision and described the brand’s future planning state, whilst inviting supplier partners to join them on an exciting growth journey.

The opulence of the Glasshouse, overlooking a crisp Melbourne evening, went hand-in-hand with the evening’s acoustic duet, who served as the perfect backdrop for the room’s innovative audiovisual display. The amazing dinner, entertainment and business overview were peppered with the presentation of awards, suitably peaking with Repco’s highest accolade, Supplier of the Year.

Repco says receiving a Repco Supplier Award is considered the ultimate recognition of vendor performance as it is only achieved via the delivery of tough criteria across the Australian and New Zealand automotive aftermarket industries.

The awards recognise excellence amongst Repco’s supplier network and in numerous categories including but not limited to; Product Innovation and Excellence, Innovation within Sales Promotions and Events and Service to the Store Network.

The respective General Manager for the award category proudly presented each winning supplier with their trophy.

This year, Ryco Filters won Repco’s Supplier of the Year Award with the award graciously accepted

by Ryco Group Chief Executive Officer, Guy Nicholls, and the Ryco Team.

Jonathon Maddren - EGM APD New Zealand, Wayne Bryant EGM APD Australia, Guy Nicholls - CEO Ryco Group, Jamie Walton - EGM Merchandise & Strategic Marketing and Rob Cameron - MD and CEO GPC Asia Pacific.

2018 Award Winners: • Best Retail Campaign/Promotion: Castrol • Best Trade Campaign/Promotion: Bendix • Retail Australia – Exceptional Service to the Store Network: Penrite • Trade Australia – Exceptional Service to the Store Network: NGK • Retail New Zealand – Exceptional Service to the Store Network: Trico • Trade New Zealand – Exceptional Service to the Store Network: Ryco Filters • Best New Product Trade: RedRanger • Best New Product Retail: GreatWay • Private Label Supplier of the Year: GreatStar • International Supplier of the Year: Gold Phoenix • Retail Supplier of the Year Australia: Brown & Watson International • Retail Supplier of the Year New Zealand: CRC • Trade Supplier of the Year Australia: NGK • Trade Supplier of the Year New Zealand: Penrite • Supplier of the Year: Ryco Filters For more from Repco, visit www.repco.com.au

VALE: BILL ORDERS Sadly we recently bid farewell to Pedders Shock Absorber Service GM, Bill Orders Bill Orders was with Pedders for 44 years and was the first recipient of the Pedders Hall of Fame Award. Bill is brother-in-law to Pedders Chairman, Rod Pedder, and Uncle to Directors Mark and Scott Pedder.

Before becoming the company’s General Manager, he made a career in sales with Pedders with roles like State Manager, Sales and Operations Manager. He was also the heart and soul of Pedders Motorsport as the Team Manager of the Pedders Rally Team from 1993 to 2004, and was instrumental in the growth of the Pedders brand and business in Australia and throughout the world.

Unsurprisingly, Bill was well-respected by both friends and fellow co-workers, mentoring many staff along his journey. Rally cars, family, Pedders and people were his passions.

12

Pedders recently interviewed Bill and asked him about what he thought the business could do to make things better.

His response captured the essence of what Bill stood for: people, pride, commitment, hunger and results. He said: "No matter who you are and which part of the business you are in, maintain a positive attitude and communicate with each other with suggested solutions. We all get over-whelmed at times and it’s easier to let everyone know what’s bugging you rather than using the network to find another, better way. Make it a mission to share your successes with your closest Pedders people. It will add value to their day.”

Bill is survived by his wife Marilyn and his two children, Belinda and William, and grandsons Zac, Tom and Will.

He will be sadly missed and all at the Australian Automotive Aftermarket Association send their condolences to Bill’s family, friends and colleagues at this sad time.

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 13

NEWS

AUTOMECHANIKA SHANGHAI RETURNS Digital trends and new zones will take centre stage at the 2018 event Show organisers say expectations for this year’s edition of Automechanika Shanghai are naturally high following last year’s record breaking show, hailed as the most successful in its history.

Continuing to serve as Asia’s largest trade fair for automotive parts, accessories, equipment and services; year upon year the event manages to excel in terms of not only size and scale, but also with participant experience and product offerings.

The upcoming 2018 edition, scheduled to take place from 28 November to 1 December 2018 at the NECC in Shanghai, is of course no exception says organisers.

This year, exhibition space is estimated to reach a huge 350,000 sqm. Within the show’s halls, an expected 6,250 exhibitors will cross paths with over 140,000 trade visitors. A growing number of participants in 2018 will represent the show’s stronger spotlight on various trends and advancements which are now becoming ubiquitous across the industry, namely within the sphere of digital automotive innovations.

Tomorrow’s Service and Mobility – new for 2018 Demonstrating the show’s strengthened emphasis on digital trends will be the new area for ‘Tomorrow’s Service and Mobility’, which has been established in collaboration with the China Electronics Chamber of Commerce.

Located in the North Hall, organisers say it is easy to see why this aspect of the show is gaining more and more traction with exhibitors and visitors alike.

In fact, by 2030, connected car services will expand the global automotive industry’s revenue by 30 percent1. At the same time, the penetration rate of autonomous vehicles will reach up to 20 percent2.

The area will feature the five most essential elements of car connectivity through exhibits, forums and interactive activities for private and public transportation. These are: • People – this area will focus specifically on incar well-being, including the very latest interior

electronics for improved safety, personal entertainment and driver comfort; • Vehicle – visitors can explore a number of onsite car demonstrations, with a host of electric vehicles on display to bring the show’s connectivity concepts to life; • Road – the area will also promote infrastructure of connected roads for autonomous driving, and will also look at the standards and regulations of more developed countries; • Network – a number of leading international network and IT providers will gather in this area, demonstrating how connectivity continues to bridge the auto sector with the online world; and • Cloud – data management will be a key aspect here, allowing visitors to explore the ways in which car connectivity data can enhance fleet management, car sharing, and smart cities.

Tomorrow’s Service and Mobility also covers several aspects of new energy vehicle innovations, such as electric controls, charging infrastructure, battery technology, vehicle components and testing equipment. At the same time, various other industry sectors will demonstrate how these digital trends are filtering into many automotive markets.

This includes the Parts and Components and Accessories and Customising sectors, as well as the Repair and Maintenance and Electronics and Systems sectors.

Fiona Chiew, Deputy General Manager of show organiser Messe Frankfurt (Shanghai), emphasised how Automechanika Shanghai continues to walk alongside the industry’s ever-changing trends.

“We have been lucky enough to witness a shift in attitude for automotive manufacturing in recent years,” Fiona said.

“The industry’s ‘blue sky’ concepts are now a thing of the past, with the vast majority of innovations in digitalisation and connectivity coming to fruition across multiple sectors.

“The show’s representation of the entire supply chain, on top of its ability to attract the biggest

names from around the world, allows us to represent this evolution in the most effective way possible.”

REIFEN Zone The show’s returning REIFEN Zone is another vital piece of the puzzle in helping connect the entire auto supply chain under one roof. Covering the very latest tyre, wheel and rim products, the zone allows exhibitors and visitors to capitalise on the continued overlap between the global tyre sector and the automotive aftermarket. What’s more, the REIFEN Zone is this year moving to a new location in Hall 7.2, to yield more opportunities for collaboration with neighbouring sectors and zones.

Chain Stores Zone New for 2018, Automechanika Shanghai’s Chain Stores Zone is a direct response to China’s transforming distribution channels – particularly within the field of repair and maintenance. Chain stores in the country now occupy over 20 percent of the market2, and offer a more transparent alternative in terms of price and standardised services.

On top of this, stricter regulations for the Chinese repair sector have generated an opportunity for chain stores to adapt to the market and gain a stronger foothold against the likes of 4S stores and traditional repair shops.

The Chain Stores Zone will welcome a strong collection of domestic and international chain stores, e-commerce businesses and automotive distributors, allowing participants to explore the future of the automotive service sector. This inclusion also serves as insight into the escalating importance for the future landscape of auto repair.

For further information about Automechanika Shanghai 2018 please visit www.automechanika-shanghai.com [1] “Disruptive trends that will transform the auto industry”, McKinsey & Company. http://bit.ly/2yaIGze. Retrieved 27 March 2018 [2] “The Boom of China’s Automotive Aftermarket is Imminent”, Ipsos. http://bit.ly/2HWRxbp. Retrieved 3 March 2018 Photo source Messe Frankfurt Traders-Link (Beijing) Co Ltd

13

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 14

NEWS

REDARC WINS EXPORT AWARD

EARNING CUSTOMER TRUST IN THE AUTOMOTIVE DATA MARKET

The company has been recognised at the 2018 Endeavour Awards

The volume of available and shared car data is growing exponentially, with McKinsey saying that the global revenue from car data monetisation could potentially reach $750 billion by 2030

Redarc says it was thrilled to be announced as the winner of the coveted Exporter of The Year award at the 15th annual Manufacturers Monthly Endeavour Awards.

The Awards were held at the Showtime Events Centre in Melbourne on the 12th of July.

The Endeavour Awards recognise the achievements of industry leaders and aims to reward excellence in Australian manufacturing.

Redarc explains this is the premier awards program within the industry and brings together some of Australia’s key innovators and identities in the manufacturing sector.

The Exporter of The Year Award category is for companies who have successfully entered or are developing an export market with a new or existing locally-made product.

Redarc’s Managing Director, Anthony Kittel, said he was delighted to be recognised for Redarc’s continual innovation in manufacturing products for international markets.

This opportunity is most likely to be realised if data is used to develop products that solve customer problems at scale, such as increased asset utilisation, reduced operating costs, and enhanced safety and security. However, this opportunity also comes with an obligation to manage customer data and privacy responsibly, and to earn and retain customer trust.

Recent data breaches by organisations such as Facebook mean privacy and security is a hot button. ACA Research therefore conducted a survey of 2,000 Australian vehicle owners in June 2018 to test the temperature of the water when it comes to sharing car data. The survey results are revealing, suggesting many Australians do not appear ready for the move to an automotive data sharing economy.

14

So, what are the scenarios that Australians are comfortable with when sharing their personal vehicle data? Among the scenarios presented in the survey, Australians are most comfortable sharing their vehicle and driving data with a workshop to automatically book a service (see exhibit two). This represents another hit for the aftermarket.

Exhibit Two: How comfortable would you feel about sharing your vehicle and driving data in each of the following scenarios?

When asked which organisations Australians trust to collect data from a connected car, (note a definition of a connected car was included in the survey question), 43 percent said they would not trust any of the organisations listed (see exhibit one).

The list included technology companies such as Google and Apple, insurance companies, OEMs and Government agencies. This lines up with the 2018 Edelman Global Trust Barometer which found that 42 percent of consumers globally did not know which companies or brands to trust.

“We take great pride in receiving this prestigious award, it’s testament to the hard work and dedication to innovation which is embraced by all departments of the company,” Anthony said.

“It underlines our efforts to achieve excellence not only in export but all facets of the organisation.”

Redarc says the award win is further recognition of its contribution towards manufacturing in Australia and adds to last year’s success in receiving The Global Supply Chain Integration Award, The Most Innovative Manufacturing Company Award and Manufacturer of the Year.

The Endeavour Awards are presented annually

by Manufacturers Monthly and are held inconjunction with National Manufacturing Week.

For more information on the Endeavour Awards and to see a full list of winners, please visit www.endeavourawards.com.au/finalists For more from Redarc, visit www.redarc.com.au

its customer will grant it permission to tap into their data, which is essential to thrive in the digital era. This leads to better recommendations, more personalised products and services, and better targeting of communications and offers.

Though there’s a lack of trust around the use of personal data generally, and car data in particular, it doesn’t mean that customers are impenetrable fortresses. Most notably, the ACA Automotive survey results are good news for the aftermarket industry.

Vehicle servicing businesses stand out as the most trusted type of organisation when it comes to collecting personal connected vehicle data.

Exhibit One: Who would you trust to collect data generated by your connected car?

Exhibit Two

The research shows the aftermarket has built solid foundations in earning customer trust. But the key take out is that a successful automotive data market depends on customer trust being earned by all types of organisations in the ecosystem. This means OEMs, Government, technology companies, insurers, and parts manufacturers all need to raise their game when it comes to earning the trust of the customer in how they collect, hold and use data.

The bottom line is if you treat personal automotive data with utmost respect, you’ll get it back in buckets and spades, says ACA Research.

This column was prepared for AAA Magazine by ACA Research, our partners in the AAAA Aftermarket Dashboard, which is delivered to your inbox each quarter.

For more information, visit www.acaresearch.com.au or contact Ben Selwyn on bselwyn@acaresearch.com.au

Exhibit One

Why? Because we are more likely to share data if we can trust that company to keep it out of harm's way. The trust a workshop builds means

The questions were asked as part of a broader survey that asked Australian car owners about the vehicles they own, how they are financed, how they are serviced, consideration of alternative drive trains and attitudes to autonomous vehicles.

Please contact ACA Research for further details of this research.

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 15

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 16

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:11 PM

Page 17

NEWS

BLUECHEM GROUP RECEIVES ‘INNOVATIVE THROUGH RESEARCH’ SEAL Bluechem Group says the award is a special tribute to its constant commitment to research and development The Stifterverband, one of the largest private science promoters in Germany, has awarded technology leader in vehicle chemistry, the Bluechem Group, the ‘Innovative through Research’ seal in 2018.

The Bluechem Group, an international group of companies headquartered in Leutenberg, says it has placed great emphasis on research and development since its early days.

“Only those who research, can discover new things and create innovations! This is always our top priority. That is why we are very proud that we have once again received the ‘Innovative through Research’ seal in 2018,” Bluechem Group President, Werner Urban, said.

The Stifterverband association, a joint initiative of various companies and foundations who are involved in consulting, networking and promotion in the areas of education, science and innovation, regularly examines and evaluates the German

research and innovation system. Of the 3.5 million companies in Germany, less than one percent are actively involved in research.

Research and development from the in-house laboratory With the goal of developing new highly effective formulations and optimising existing products, intensive research work takes place in the research and development department of the Bluechem Group.

For more than ten years, the head of the department has been the graduate chemist Jens Möller. Together with his team and various external partners, he continuously deals with various issues relating to lubricants and additives.

"Research plays an important role for the Bluechem Group. In order to always be informed about the current state of the art, the Research and Development department continuously

monitors the automotive industry and in particular the field of vehicle chemistry,” Jens said.

“We collect relevant information from the current literature and exchange information regularly with universities and institutes. Together with sales and product management, innovative ideas will be developed then.”

The Bluechem Group is a group of companies with global activities and partners in more than 120 countries. As an umbrella brand, it contains a wide range of chemical products for cleaning, care and maintenance in the automotive and industrial sector.

For more information, visits www.bluechemgroup.com

NEW RYCO APPOINTMENTS Ryco Group has announced the Executive General Managers for its recently acquired companies With the recent acquisition of three new businesses by GUD Holdings and their induction into Ryco Group Pty Ltd, Executive General Managers have been appointed to oversee the dayto-day operations of each company reporting directly to Ryco Group Chief Executive Officer, Guy Nicholls.

Each of these Executive General Managers will have responsibility for sales, marketing, operations, engineering and safety.

The new appointments announced by Guy Nicholls include IM Group – Gino Ricciuti; AA Gaskets Australia and New Zealand – Stuart Chandler; and Disc Brakes Australia (DBA) – Gideon Segal.

To allow the Ryco Group Chief Executive Officer to devote time to the ever expanding and developing group of companies under his control, Guy Nicholls has also announced the appointment of Amy Frangos to the position of Executive General Manager – Ryco Filters, effective 17 July.

“As Ryco Group continues to grow, more of my time will need to be allocated across each of our businesses, helping them shift up a gear,” Guy said.

Amy, who holds a Bachelor of Engineering degree from RMIT, has been working with Ryco over the last 18 months in the area of innovation and brings a wealth of experience to this new position.

Guy Nicholls, Ryco Group Chief Executive Officer

“Amy will bring a fresh new perspective and dimension to our leadership team where there is already extensive industry experience and product knowledge,” Guy said.

Amy Frangos, Executive General Manager – Ryco Filters “I’m looking forward to adding new talent and fresh perspective to our experienced automotive team. Amy’s innovation background will help us go from strength to strength.”

“These appointments reflect our preference, wherever possible, of promoting talent from within the GUD Group.

“GUD was recently acknowledged by AFR BOSS to be in the top 20 innovative ASX companies which is a great compliment to GUD’s progress in innovation,” Guy added.

For more from Ryco, visit www.ryco.com.au 17

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 18

COVER FEATURE

MONROE OFFERS THE INDUSTRY’S ONLY FIVE-YEAR SHOCK ABSORBER WARRANTY Monroe says it provides unquestionable peace of mind for repairers, re-sellers and customers with the ride performance product industry’s first five-year warranty The global brand which continues to design and manufacture its premium quality automotive aftermarket products in Australia and in state of the art manufacturing facilities all over the world, now provides even more incentive for general mechanics and suspension specialists to recommend and fit Monroe ride performance products.

In taking the Monroe slogan ‘Built to Last’ quite literally, Monroe says that as Australia’s market leading ride performance product brand it is now offering the industry’s first five-year warranty on all Monroe OE Spectrum shock absorbers.

This makes Monroe the only ride performance product manufacturer to offer a five-year warranty in Australia, providing two additional years compared to any other shock absorber brand available in the Australian automotive aftermarket.

Monroe says its range covers the most comprehensive application range of replacement

18

shock absorbers for the widely diverse Australian carparc.

Designed and manufactured to meet and exceed the Original Equipment specifications set by the world’s top selling car manufacturers, each Monroe shock absorber combines technical innovation, precision engineering and long standing durability; total quality which is confidently and uniquely supported by Monroe with the industry’s only fiveyear warranty.

Monroe says it leads the world in ride control technology and engineering, bringing the benefit of being selected by the world’s leading car makers to design and develop ride performance products that perfectly fit each application, from the smallest compact cars to small, medium and large passenger cars, SUVs and commercial vehicles.

By selecting the Monroe range of replacement shock absorbers, Monroe says you are going over and beyond the ride, control, traction and comfort levels designed for each specific vehicle.

This is particularly the case it says for European vehicles, with Monroe being Europe’s number one ride performance product brand.

The company says this fact coupled with its unparalleled local, Asian and Japanese vehicle ride performance product range, ensures Australia’s general repairers and suspension specialists have access to outstanding quality aftermarket suspension products from one of the world’s top tier manufacturers.

When you select Monroe, you are selecting the peace of mind that comes with a global

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 19

COVER FEATURE

manufacturer who backs their quality ‘Built to Last’ promise with a five-year Monroe OE Spectrum range warranty that is unrivalled by any competing ride performance products, says Monroe.

become a compromising point. We want to ensure that there is even more incentive for general repairers, fitters and re-sellers to offer Monroe as their number one choice for direct fit, application designed, premium quality ride performance products.

According to Monroe Marketing Manager Brydon Tweddell, durability, range, superior ride and handling are at the top of the list when repairers and suspension specialists select Monroe ride performance products.

“This ensures that their customers, the motorists of Australia, are driving cars that stop, turn, grip and ride exactly as they should.”

“We have always stood firmly behind the total durability of our aftermarket ride performance products and this has been a major factor in Monroe’s long term market leading status,” Brydon said.

Monroe says the selection of its ride performance products ensures your customers gain the peace of mind of the industry’s only five-year warranty across the vast Monroe OE Spectrum range of premium quality replacement shock absorbers and struts.

“In wanting to further emphasise the quality that comes with our vast Monroe range, we are proud to be the first to offer a five year warranty on our Monroe OE Spectrum product range, to offer even greater incentives for the trade and total peace of mind for their customers.

As most motorists rely on their mechanic’s opinion in relation to the replacement of ride performance products, Monroe says your reputation for providing total customer care can only be enhanced with Monroe’s five-year warranty with every set of Monroe OE Spectrum shock absorbers fitted.

“When it comes to road safety, quality should never

Your business can make the most of Monroe’s five-

year warranty initiative by joining Monroe’s long term alliance program with repairers, suspension specialists and re-sellers across Australia, the Monroe Safety Specialist program.

Monroe encourages motorists to use its network of Safety Specialists nationwide through vast advertising and promotion of its online dealer locator on the Monroe website (www.monroe.com.au) along with a dedicated freecall 1800 number that directs consumer enquiries to their closest Monroe Safety Specialist.

All of these channels direct qualified customers who are actively seeking to check or replace worn shock absorbers and suspension components to local automotive repair businesses.

Built to Last is much more than just a slogan for Monroe, it says, explaining that instead it is the design and engineering basis from which every Monroe ride performance product is manufactured and a statement which reflects on the benchmarks that Monroe has continued to set in automotive aftermarket ride performance product quality for more than a century.

By providing the industry’s only five year factory warranty, Monroe says it is ensuring that its reputation for total quality stands clearly heads and shoulders above the rest.

“Being able to offer your customers a five year warranty on all Monroe OE Spectrum ride performance products is one of many key Monroe quality advantages that place our market leading brand in a field of its own in the Australian automotive aftermarket,” Brydon said.

Monroe says your local Monroe Territory Manager or the Monroe Australia customer service team would be pleased to assist with any further information you require regarding the Monroe Safety Specialist program and the Monroe OE Spectrum range five-year warranty, or for any general technical assistance you need. You can reach them by calling 1800 088 205.

A visit to the Monroe Australia website can also provide an abundance of product information at www.monroe.com.au

19

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 20

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 21

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 22

PRODUCT R&D

PEDDERS TALKS CV SHAFTS Pedders says its comprehensive range of replacement CV Shafts are made to exacting specifications With the majority of vehicles on our roads today being either front-wheel-drive or all-wheel drive, CV shafts are one of the most common components requiring replacement.

What is a CV Shaft?

Pedders explains CV Shafts are the drive shafts which carry the power from the engine and transmission to the wheels through varying angles.

Pedders says its comprehensive range of new replacement CV Shafts are supplied with Constant Velocity Joints (or CV joints) which are assembled with a specially formulated high temperature moly grease to resist friction and wear, while new premium grade neoprene boots are used to resist abrasion and temperature erosion.

New stainless steel clamps are used, and all of the shafts are made of strictly inspected materials to ensure a long and trouble free performance and coated with a protective surfaces to resist rust, says Pedders.

Further, the CV joints are CNC-machined to ensure proper tolerance with the components guarantying a long, dependable life, while the splines are machined to OE specifications. All shafts include zinc coating, OE style nuts or pins.

22

How do they work?

CV Joints allow a rotating shaft to transmit power through a variable angle, at constant rotational velocity, without an appreciable increase in friction or play.

They are mainly used in front wheel drive and allwheel drive cars. However, rear wheel drive cars with independent rear suspensions typically use CV joints at the ends of the rear axle half shafts.

There are two basic applications of CV joints, one near the wheel called the outboard joint and the other close to the transaxle known as the inboard joint. They are also categorised according to their operating requirements.

If a CV joint is fixed and does not move in or out with movements of the driveshaft it is known as a fixed CV joint. If the joint does move in and out,

usually up to 40mm, it is known as a plunging CV joint.

Generally speaking, explains Pedders, outboard CV joints are fixed and inboard CV joints are plunging.

There are exceptions to this however there must be at least one plunging CV joint in every drive shaft. Considering their design and the constant loads they bear, it is not surprising says Pedders that CV joints have a limited life and are particularly prone to accelerated wear due to contamination.

CV joints are protected from contamination by air tight rubber boots secured with metal retaining clips.

Failure of these boots is the primary reason for CV joint failure, explains Pedders, stating a split or

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 23

PRODUCT R&D CV SHAFT ASSEMBLIES FROM PEDDERS ARE AVAILABLE AS FOLLOWS:

broken boot will eventually cause the failure of the CV joint in all cases.

Maintenance is usually limited to checking that the rubber boot which covers them is secure and not split or broken. If the rubber boot is damaged, the lubricating grease that the joint is packed with, will be thrown out.

The joint will then pick up dirt and water that will cause the joint to overheat and wear, and the grease can also contaminate the brakes.

In the worst cases, the CV joint may separate, causing the vehicle to lose the ability to drive.

Damaged CV joint boots will usually cause a car to fail a safety inspection.

Pedders says its comprehensive range of replacement CV Shafts are made to exacting specifications including European SGS

international quality ISO9001, QS9000, VDA6.1 and TS16949 certifications.

They also come with a two-year 40,000km nationwide warranty. Pedders explains its CV Shafts are complete new units – not reconditioned.

Fault finding and diagnosis Pedders says the two main failures with CV Shafts are wear and partial seizure.

Wear in the outer joint usually shows up as vibration at certain speeds, Pedders explains, stating it is a bit like the vibration caused by an unbalanced wheel.

Wear in the inner joints shows up as a ‘clunk’ when applying power, explains Pedders, or if severe, when lifting off the throttle; while partial seizure causes a strange ‘pattering’ sensation through the suspension.

Part #

Make & Model

F/R

410190L

Ford Ranger/Mazda BT50

F

410190R

Ford Ranger/Mazda BT50

F

410192

Holden Colorado 4X4 RG

F

410193L

Holden Cruze 4X4 YG

F

410193R

Holden Cruze 4X4 YG

F

410194

Holden Cruze 4X4 YG

F

410195L

Honda CRV

F

410195R

Honda CRV

F

410191L

Hyundai Accent

F

410191R

Hyundai Getz and Accent

F

410197L

Mazda 6

F

410197R

Mazda 6

F

410184L

Toyota Camry and Aurion

F

410184R

Toyota Camry and Aurion

F

410196

Toyota Hilux GUN125

F

This is caused by the joint overheating, which in turn is usually caused by the outer joint boot having split or broken, allowing the joint to throw out its grease.

Because CV Joints are similar to sealed bearings and are under enormous loads, contamination caused by split or broken boots is the primary cause of rapid wear and failure, says Pedders.

For further information or a comprehensive check of your vehicle talk to your local Pedders Suspension specialist, or visit www.pedders.com.au

Australian Automotive Aftermarket Magazine Publisher, Cameron McLachlan, takes a look at the products driving the automotive aftermarket. cameron@aaaa.com.au 23

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 24

PRODUCTS

GEARWRENCH SETS NEW FOR ISUZU D-MAX TJM’s Signature Bar for the Isuzu D-Max is now here THE BAR HIGH If you’ve ever needed a pry bar on the job, you’ll know how handy they can be You’ll also know they can be quite cumbersome in many situations.

GearWrench says this is all about to change with its new Indexing Pry Bars.

The GearWrench Indexing Pry Bars come in six different sizes from 8” to 33” in length and two extendable shaft models, 18” to 29” and 29” to 48”.

These tools will lengthen for extra leverage and retract to fit nicely in your toolbox. The Indexing Pry Bars have been purpose built to tackle a range of jobs including: automotive, demolition, repositioning equipment, aligning steel components, engine repositioning, and a variety of heavy-duty applications.

TJM says the unique design of the TJM Signature Bar is signified by a striking loop configuration that adds aesthetics and increases strength.

The Isuzu D-Max Signature Bar (part number: 070AP15N34F) has been designed to maximise airflow to the vehicle cooling systems to prevent overheating and is available to order.

This bar is lightweight, strong and looks the part too. Designed, engineered and tested at TJM HQ

in Australia, TJM says its Signature Bar is the ultimate accessory to equip your 2017 D-Max.

Key features: • • • • • • •

Airbag Compatible Winch Rated to 9,5000lbs 8000kg Rated Recovery Points LED Indicators/Park Lights LED Fog Lights Two Aerial Tabs Accommodates full size 220mm spot lights HID or LED • Bumper Cut • 63mm Side Loops • Stylish Bumperettes

Optional Kits: • 076WLKIT021 - LED combination lamp Plug and Play wiring harness • 076WLKIT006 - LED combination lamp Plug and Play wiring harness For more from TJM, visit www.tjm.com.au

AUTOLOGIC AGREEMENT WITH VOLVO GearWrench says the ingenious design of these hand tools give users more versatility and accessibility than ever seen before in such tools.

The patented push-button angle selector on the head of the pry bar allows for a full 180 angle of head arc and has 14 different locking positions to give you maximum leverage and unmatched access regardless of the job at hand.

Built with the highest quality alloy steel, the GearWrench Indexing Pry Bars exceed the ASME Standard* for a regular pry bar by five times, meaning that your tool will never bend or break under force on the job, says GearWrench.

The handle of the pry bar has been ergonomically designed to fit nicely in the hand to maximise grip force. Both 24” and 33” pry bars have been fitted with notches in the head for extra traction for the bigger jobs.

GearWrench says it didn’t invent the Pry Bar, but states it believes “there is a very good chance that other manufacturers are going to have to reinvent theirs in order to compete with these indexing beauties.”

For more information, go to www.gearwrench.com.au

24

Volvo and Autologic have entered into an agreement allowing Autologic to release licensed diagnostic data throughout Australia and New Zealand This significant arrangement with Volvo has been agreed at a time when Right to Repair legislation has still not been fully implemented within Australia and New Zealand. With access to Pass Thru and the purchase of official OE solutions still not widely available, one of the biggest challenges workshops face is using quality diagnostic equipment to support effective vehicle repairs.

The Choice of Repairer campaign, attributed to by the Australian Automotive Aftermarket Association (AAAA), has raised awareness of the restriction in accessing data and information needed to successfully diagnose and repair modern vehicles within Australia, marking this agreement between Volvo and Autologic as a major development for workshops.

All Autologic customers across Australia and New Zealand now have access to a new update, which will introduce updated diagnostic coverage across seven key Volvo models.

Andrew Betteley, Autologic CTO, commented: "With the rise of European vehicle sales across

Australia and New Zealand, Autologic is looking forward to supporting workshops with the continual challenge to diagnose and repair complex vehicle faults. This new agreement will add huge value in maintaining up-to-date Volvo diagnostic coverage and will enable Autologic customers a greater level of capability when working on Volvo vehicles. We are really pleased that we can now offer Australian and New Zealand customers the same model coverage that we have been in the USA and Europe.”

For more information visit www.autologic.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 25

PRODUCTS

CHOOSING A DIAGNOSTIC SCAN TOOL Diagnostic scan tools can be as important as a spanner these days, but which one do you choose to purchase?

There are so many brands out there with different features and levels of functionality, explains Launch Tech Australia.

In deciding what tool to purchase, Launch Tech Australia says you must first decide what your expectations are and what you are going to use the diagnostic tool for, along with your budget.

Further, it says it is a good idea to discover how many vehicle manufacturers are standard and how many years of free updates and downloads there are for the scan tools you are considering, and how often the tool is updated.

Launch Tech Australia says it is best to stick to a big brand name which provides local support and warranty with technical support. Without this, it cautions, you may not get the full potential out of your scan tool making your investment not as profitable.

Other questions the company suggests you ask are what is the speed of the machine and how quickly can it process the vehicle information? Does it come with all the pre OBD connectors or are they

optional? Does the diagnostic scan tool have the ability to diagnosis both 12 and 24 volt and work on both vehicles’ car and truck?

Service reset functionality is also extremely important and sometimes it can be the deal breaker. When you have diagnostic lights illuminated on the dash the customer expects the mechanic to have the ability to reset them, otherwise their business may be taken elsewhere to someone that can, says Launch Tech Australia.

According to Launch Tech Australia, there has been a large uptake in the X431 AUSCAN. It says this tool is “the best performing scan tool on the market bar none.”

The tool has as standard 75 car manufacturers with the ability to add over 40 truck manufacturers 12/24 volt. The standard car package has three years of free software downloads as standard and reportedly updates are available nearly every week. The pre OBD plugs are also included in the package, as are local support, warranty and technical support.

Launch Tech Australia says the New AUSCAN 2 has just been released with even more service reset functionality and a stand to have the tool upright when diagnosing vehicles. Some online programming has been added to the tool as standard and an optional pass through box is available. The OBD extension cable is splash proof IP rated.

The New AUSCAN 2 also creates a professional report which can be emailed, blue-toothed or printed for the customer featuring vehicle details and workshop details for a professional look.

Launch Tech Australia says it has sold more than 170,000 diagnostic units in the last year alone and invites you to ask your retailer for a demonstration.

For more information, contact Launch Tech Australia on 1300 369 788.

25

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 26

PRODUCTS

QLED RELEASES TWO NEW PRODUCTS Intelligent MIDIE Fuse with LED Illumination and UHF Microphone Pass Through QLED says it has released to the Australian market two quite simple, yet highly value-adding products for the RV and 4x4 industries.

The first is an ‘Intelligent’ MIDIE Fuse (ANS) with LED illumination, visibly highlighting circuit failure. This item complements the QLEC Windowed MIDIE fuse holder.

These Intelligent Fuses are designed with an indicating LED device located on top of the fuse body, which illuminates when the fuse has blown; providing easy identification of the fuse that requires replacement. There will be a complete choice of amperages available and are rated at 32VDC.

With the use of its QLEC MIDIE fuse holder, which has a viewing window, QLED says it will now be incredibly simple to identify the source fuse associated with any electrical failure.

The second release is an OE style dash insert RJ45 Socket for UHF Radios, designed to suit most Toyota and Mitsubishi 4x4 and SUVs. As most major UHF communication manufacturers now produce complete under dash UHF units, mostly due to the lack of ‘InCab’ space in today’s modern vehicles, QLED says simple accessories such as this RJ45 style microphone plug pass through alleviates that improvised appearance that comes with the standard kit. Aesthetics is everything in the new car market, and this simple, yet low cost item will enhance any new vehicle fit out.

For further information or to be put in touch with a national distributor, give QLED a call on +61 7 5456 2656 or visit www.qled.com.au 26

SOLVING MYSTERY PROBLEMS AFTER TIMING BELT/CHAIN FAILURE Avoid costly and time-consuming repeat repair work after a timing belt/chain failure incident For over 45 years, Autodata says it has worked closely with manufacturers and workshops to ensure the information provided to technicians is the most accurate possible to aid in the service, maintenance and diagnostics of vehicles.

Through this in-depth working process, Autodata says it is able to identify common or unique faults that could leave many technicians lost for solutions.

Autodata reports it is finding an increasing number of technicians having to undergo costly and time-consuming repeat repair work after a timing belt/chain failure incident. This is due to an increasing number of original equipment manufacturers (OEMs) using the assembled camshaft, also known as a hollow camshaft.

To improve fuel economy, as well as contributing to lower emissions, OEMs have started to favour the assembled camshaft rather than the traditional heavier forged solid cast iron camshaft, explains Autodata.

The assembled camshaft is put together using forged or sintered cam lobes and a hollow steel shaft which is expanded in the region of the cam lobes, thereby securing them in place. However, a weakness with the assembled camshaft becomes evident after a timing belt/chain failure where valve-to-piston contact has occurred.

Since the camshaft and cam lobes are not of one solid cast iron construction, any unforeseen exertion on the cam lobes can force them to turn, or under severe conditions, twist the hollow steel shaft.

It is therefore very easy to complete the obvious work after a timing belt/chain failure, but not remedy the damage to the camshaft. This is likely to result in non-starting, poor idling, increased

emissions and in extreme cases, further engine damage can reoccur. All of this is frustrating, time-consuming and potentially very costly – both in terms of money and reputation.

Autodata says these simple checks will assist in identifying the type of camshaft installed: • Look closely at the cam lobe and shaft: Is it of one machined cast iron construction or are the cam lobes and shaft two individual components?

• Feel the texture of the camshaft in between the cam lobes: With the assembled camshaft the texture is smooth to the touch, unlike the cast iron type which is rough.

In the event of a timing belt/chain failure, it is now advisable to check if the cam lobes have moved or if the hollow shaft has twisted. To do this, some vehicle manufacturers may issue a template tool which can be placed over the cam lobes to validate correct alignment. Alternatively, a visual comparison can be carried out, positioning a new assembled camshaft alongside the suspect camshaft. It should be noted that minor distortion in cam lobe alignment can be difficult to spot using this second method.

In case the suggested inspections are inconclusive as to whether the cam lobes have moved, or the hollow shaft has twisted, replacing the assembled camshaft should be considered to avoid engine damage from reoccurring.

With any valve timing-related repair, precautions must be taken before the engine is cranked via the starter motor. Rotating the crankshaft by hand two complete revolutions will verify if any valve to piston contact exists.

For more from Autodata, visit www.autodata-group.com

1 Cam lobes.

2 Hollow steel shaft.

3 Assembled camshaft.

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 27

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 28

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 29

PRODUCTS

FITMYCAR INTRODUCES BEDROCK FLOOR LINER The manufacturer and retailer of custom car accessories has committed over $1 million to get its newest product to market One hundred percent Australian manufactured and certified with the Australian-Made Campaign, FitMyCar says the Bedrock Floor Liner will introduce a new standard to vehicle floor protection.

“Everything we have done to bring Bedrock to market has been done to exceed the standards of anything already available in any market,” FitMyCar Chief Executive Officer and Founder, James Tinsley, said.

“The decline in local OE manufacturing gave us the opportunity to go into this project with the highest standard of machinery and technology.

“We have taken great pride in being able to build on our Australian manufacturing background and double down on our investment with a new world class product that is coming out of machinery previously used for OE components.”

In addition to engineering and manufacturing the floor liner locally, FitMyCar will source the floor liner material from an Australian supplier.

“This product is entirely Australian made – even the material. We know from surveying our customers that Australian made is important to them and a significant part of their buying decision,” James said.

“We have gone as far as we possibly could with Australian sourcing to ensure that our Australian

Made certification means something to our customers.”

FitMyCar notes the product has been named Bedrock in a nod to its superior material thickness, protective qualities, lifetime warranty and creative design, stating it expects this floor liner to make big waves in the 4WD and commercial vehicle segments.

“It’s bolder and more finished than anything else on the market today,” James said.

“Thousands of hours went into R&D and the result is a floor liner that looks great, is 100 percent safe, fits, and protects the vehicle in a way not currently available.”

Over the next 12 months, Bedrock is expected to be available for more than 80 percent of the 4WDs on the road, says FitMyCar, stating that by the end of 2018 it expects Bedrock to be available for all volume selling 4WD SUVs and dual cab utes in the Australian market.

Key features and benefits: • Pedal Safe Gap, 100 percent safe for hanging and floor mounted accelerators • Covers the maximum floor area to ensure a high level of protection • High walls to keep spills on the mat.

• Wide design features to offer superior comfort under foot

• Engineered for a perfect fit – guaranteed • Machined aluminium tooling to meet OE standards • OEM compatible retention fittings to keep the mat in place, and • Recessed features to move liquid away from feet For more information, visit www.fitmycar.com

BMW G & I SERIES UPDATE FOR AUTOLOGIC This “ground-breaking” update was released on both Blue Box and AssistPlus Pro Autologic says its Module Replacement, Programming and Configuration software provides independent workshops with the ability to program individual control units, making this a key tool for any workshop.

Autologic states it has always been ahead of the game when it comes to BMW diagnostics and now a brand-new software update has been released for the G & I Series platform vehicles, allowing diagnostic and programming functionality. This update was released on both Blue Box and AssistPlus Pro on June 13th.

Following a recent update to add 17 new models of the F-series BWW and MINI models, Autologic says it is pleased to announce that it has released G & I Series to its Module Replacement, Programming and Configuration software. This major enhancement will provide customers with additional functionality all the way through to 2018 vehicles, it says.

The update enables the flexibility for i3 and i8 models to program and code all body modules, plus the Electrical Machine Electronics, Convenience Charging Electronics and the Battery Management Electronics. G1x and G3x now have the full coverage of Module Replacement, Programming and Configuration on all control units providing Autologic customers with a greater ability to maintain and repair these vehicles.

“We have enabled selective programming for our customers, so they can choose to program or code a single control module rather than having to update to entire vehicle, saving valuable workshop time,” Autologic BMW Engineering Lead, Andrew Taylor, said.

“To date, Autologic have supported over 150,000 cars with programming and coding functionality and additional updates to further enhance the BMW software coding and programming capability are continuously being developed.”

For more information, visit www.autologic.com or contact 01865 870 060.

29

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 30

PRODUCTS

NEW PROJECTA EMERGENCY LITHIUM JUMP STARTERS The new jump starters offer added performance and safety, says Projecta Projecta’s range of Emergency Jump Starters has grown, following the introduction of two new models which feature Lithium Iron technology for superior performance and safety.

The new Lithium Jump starters are available in two variants, a 950A 12V (LS950) unit and a more powerful 1250A (LS1250) 12V variant with both featuring high rate discharge Lithium Iron Phosphate (LIFePO ) batteries, providing maximum protection, safety and reliability.

The Lithium Iron technology provides up to 1,800 battery cycles representing around eight times more starting power than equivalent jump starters with lead acid components, making the new Lithium Jump Starters ideal for high use trade customers, along with retail buyers.

Other benefits include a long storage life without needing recharging, this makes them ideal for use in emergencies and also means the units can be stored in a vehicle with the knowledge that they will be ready to go if the need arises. Operating at 12V also ensures that the Jump Starters are suitable for a majority of motorcycle, passenger

30

car, four-wheel drive and light commercial vehicles along with marine batteries.

The LS950 boasts 950A peak amps and 290A clamp power, providing enough power to start diesel engines up to 3.2 liters and petrol power plants up to 6.0 liters. The larger LS1250 with its 1250A peak amps and 400A clamp power takes this performance to a higher level, easily starting diesel engines with up to 4.5 liters displacement and petrol engines up to 7.0 liters.

To ensure the safety for the operator, vehicle and Jump Starter, the new range allows simple foolproof connection and features a number of in-built protection measures including surge, over voltage, battery over temperature, reverse polarity, short circuit, over current, over cranking and under voltage projection.

As well as being jump starters, both the LS950 and LS1250 can also be used as power banks, allowing the owner to charge mobile phones, tablets and other portable devices such as sat-nav systems via both units’ 2.1 and 1.0 Amp USB Ports.

Other standard features across both models are heavy duty, spark-free clamps and a digital screen that displays the vehicle and jump starter voltage.

Recharging the Jump Starters themselves is easy via 240V and 12V cigarette lighter plug chargers.

Both models include a durable, padded carry bag for easy transportation and protection when not in use.

For more information, visit www.projecta.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 31

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 32

PRODUCTS

REBUILDING A CLASSIC ARB gives your pride and joy an original spin For years ARB says it has seen customers buy their dream ‘fourby’ and head into ARB to deck it out, just the way they want it; ranging from brand new dual cabs to custom chopped wagons and even the rusted out classic sitting in the back paddock.

Few 4WDs have held a more iconic place in history than the beloved 40 Series Cruiser. More than 30 years since production of the model ended, the passion for these cars is steadily growing and the roar of the enthusiasts is as booming as ever before.

ARB says it has listened to the pleads of many and after consulting with the product management team, engineering department and production team, is excited to be bringing back the classic 40 Series bull bar.

Remaking an accessory that was originally designed for 1970s production created hurdles, but with such a strong request for this product, it was an easy decision to follow through.

"The ongoing popularity of the 40 Series for both restoration and as a weekend toy offered us the

32

perfect opportunity to delve into ARB’s extensive back catalogue of bars," ARB Product Manager, Steve Sampson, said.

"The response to the Icon trip celebrating ARB’s 40th Anniversary again highlighted both the status of the 40 Series and the demand for old school barwork to suit."

Bars will be made to order in Australia from preorders received by customers during the month of August. The cost of the bar will be $1249.00 RRP and will be delivered in quarter four of 2018.

While the manufacturing processes and facilities of ARB have changed significantly over the past 40 years, one thing remains the same; this 40 Series LandCruiser ‘Limited Original’ Deluxe bull bar will be manufactured right here in Melbourne Australia.

Forty years ago, the steel was cut with oxyacetylene cutters, folded with manual folding machines and the bars would have been painted.

Customers ordering the ‘Limited Original’ version can expect the precision finish offered by today’s laser cutting machines, hydraulic folders and the

durability of a powder coated finish. However, given the original design of the bar the manual process of notching and welding the tube design together will be performed as it was back in the late 70s to early 80s.

A special ‘Limited Original’ ARB badge reflecting the brand’s original logo from the late 1970s will be pressed into the front of this limited made-toorder bar.

Customers are encouraged to head to their local ARB store or stockist and place an order so that they can finish their project 4WD with the history preserved.

For more information, visit www.arb.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 33

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 34

PRODUCTS

CTEK LAUNCHES COMPLETE ON-BOARD POWER MANAGEMENT SOLUTION Australia sees global product launch of all-new CTEK 20A Off Grid and 140A Off Road solutions CTEK, a leading global brand in the care and maintenance of vehicle batteries, has launched two complete on-board charging systems, compatible with Smart Alternators.

Designed to maximise the performance of leisure batteries and provide information about the state of battery charge, these easy to install solutions deliver peace of mind, leaving you free to get the most from your leisure time.

Available as a 20A Off Grid and a 140A Off Road solution, both systems combine a powerful charge, together with a handy monitor that continually checks battery voltage and current. A digital display unit advises of state of charge, together with the number of hours of power available.

This latest offering from CTEK sees its global launch in Australia, a country synonymous with the ultimate in off-road driving and outback adventures.

Drawing its energy from the vehicle alternator, the CTEK Off Grid charging system delivers a safe, powerful 20A charge to the leisure battery, whilst on the move. Developed for use with smart alternators meaning that the system won’t shut off even if the smart alternator does, the system also features a specific AGM charge voltage to enable a faster charge for AGM batteries.

A solar panel connector enables additional maintenance charging of both the leisure battery and starter battery when parked in daylight.

Whilst offering the same functionality as the CTEK 20A Off Grid system, the CTEK 140A Off-Road charging system delivers a much more powerful (140A) charge and will also ensure critical devices such as emergency lighting always function.

When the voltage on the leisure battery is low, the Off Road charging system will protect the operation of critical appliances by disconnecting non-essential items until there is sufficient power to re-connect. It also features CTEK’s unique Start Assistance function that uses power from your service battery to start your engine if your starter battery is flat.

“Australia offers the ultimate in off-grid and offroad experience, so it was a natural choice to first officially launch the CTEK Off Grid and Off Road charging systems here,” CTEK Director of Sales and Marketing, Asia Pacific, Robert Briggs, said.

“When going off-grid, and placing complete reliance on the leisure battery for power, it’s all about peace of mind. The new charging system puts you firmly in control, providing a clear picture of current battery capacity and charging the leisure battery whilst on the move.

“So whether it’s for a camping trip to the Dandenong Ranges, or an epic journey across the Nullarbor, this latest system from CTEK will make battery and power management concerns a thing of the past.

“With many charging systems lacking the sophistication required to charge batteries beyond around 80 per cent, owners are not fully maximising battery power. The CTEK range of chargers use patented conditioning technology in order to 100 per cent charge and maintain leisure batteries, thereby maximising performance and increasing the battery’s capacity.”

The CTEK Off Grid and Off Road charging systems are fully automatic, require no specialist knowledge for installation or use, and come with a two-year warranty. CTEK Off Grid and Off Road solutions are available via Bainbridge Technologies.

For more information or to find your nearest stockist, visit www.baintech.com.au

ENI I-SINT PROFESSIONAL 10W-40 Available nationally from Chematek, the only authorised distributor of Eni lubricants in Australia Eni i-Sint Professional 10W-40 is just one of the premium Italian-made motor oils now available through Chematek, Eni’s exclusive distributor in Australia.

A favourite with workshops and auto parts retailers, Eni i-Sint Professional 10W-40 is a synthetic technology engine lubricant engineered to meet the demands of both diesel and petrolfuelled engines from European and Asian manufacturers.

Offering an outstanding price/quality ratio, this top-end European lubricant delivers the ultimate in performance thanks to its excellent detergent and dispersing properties.

An ideal choice for both cars and light commercial vehicles, it has been specifically designed to limit the formation of deposits inside the engine and counteract the creation of carbon deposits in the areas exposed to high temperatures.

34

Simon Wadsworth, Sales and Marketing Manager for Chematek in WA, SA and the NT, said Eni iSint Professional 10W-40 had proved to be one of the company’s bestsellers since its arrival in Australia.

“Eni is known the world over for it’s prestige Italian-made lubricants and the i-Sint Professional line is a prime example of the quality, performance and value that workshops and spare parts retailers demand,” Simon said.

“Today’s motorists have differing requirements when it comes to their vehicles, whether it be fuel economy or peak performance. Eni has a range of engine oils to meet these requirements while keeping the engine cleaner and prolonging its life.”

Key specifications and approvals for i-Sint Professional 10W-40 include ACEA A3/B4-08, API SL/CF, MB 229.1 and VW 501 01, 505 00 quality.

Eni i-Sint Professional 10W-40 is available nationally from Chematek, the only authorised distributor of Eni lubricants in Australia.

Chematek is a global company which opened its Australian division in 2017. It offers a comprehensive range of Eni lubricants, all backed by technical knowledge, specialised advice and fast, reliable supply.

For more information about Eni lubricants, or to place an order, call 1800 CHEMATEK or visit www.chematek.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:12 PM

Page 35

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 36

PRODUCTS

HPD’S MQ TRITON INTERCOOLER KIT A larger intercooler is a simple way to improve the performance and reliability of a turbo-diesel engine The new MQ Triton intercooler upgrade kit from High Performance Diesel is substantially larger than the OEM unit, which HPD says allows for a massive increase in airflow and reduced intake temperatures even under sustained heavy load.

The intercooler plays a vital role in a turbocharged engine. Because cooler air is denser, it contains more oxygen, allowing the engine to burn more fuel more efficiently.

The cooler mix going through the intake also keeps engine operating temperatures down, further improving efficiency and engine longevity.

The harder the engine is working, whether in rugged off-road conditions, high temperatures, towing heavy loads, or climbing steep hills, the more important it is to supply it with cool air.

Replacing the OEM intercooler with a larger and more effective HPD unit is a quick and costeffective way to improve engine performance, economy and long-term reliability.

HPD’s new Triton intercooler kit has a core

36

measuring 600x300x76mm, significantly larger than the stock unit’s 600x160x50 core. This massively increases the volume of air that can pass through the intercooler, says HPD, which states the mandrel-bent alloy and inlet and outlet on the HPD unit are also larger to allow higher airflow.

HPD says its intercooler is also much more robust than the OEM item. Its alloy end tanks are much more substantial than the factory’s crimped-on plastic ones, and the tanks, inlet and outlet are all tig-welded to form one uniform structure, eliminating potential leak points down the track.

Fitting the kit is well within the capabilities of a handy home mechanic or enthusiast. It’s not necessary to always retune the engine – there are benefits from flow increases with the extra, cooler air – but reflashing the ECU can safely unleash much more power and torque thanks to the increased airflow, explains HPD. HPD says that unlike many aftermarket intercoolers, its products come with all piping

required to completely replace the originals. It says the hard alloy pipes won’t perish and split, and quality silicon piping is used where flexibility is required. Precision CNC-machined brackets line up exactly with the existing mounting points on the car, making fitment a simple procedure with all fasteners and clamps included in the kit.

The HPD MQ Triton intercooler kit is available from hpdiesel.com.au for $1595.

For more information, visit www.hpdiesel.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 37

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 38

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 39

PRODUCTS

ACS EXPANDS GUIDE TUBE RANGE Australian Clutch Services has released a comprehensive range of replacement guide tubes for vehicles from around the globe The guide tubes, also referred to as nose cones, commonly see significant wear and require replacement to avoid notchy pedal feel or vibration issues.

the vehicles,” ACS General Manager, Sales and Marketing, Simon Acton, said.

The range has been developed to cover a wide variety of makes and models including various European applications.

“We recommend inspecting the condition of the guide tube when the transmission is out of the vehicle and replace if necessary. It is an easy job to do when the transmission in already out and can avoid the need to remove it again in the near future.”

“We are seeing increased demand throughout Australia and New Zealand for replacement guide tubes due to the high mileage commonly seen in

ACS also offers gearbox repair sleeves for select vehicles where the guide tube cannot be replaced, such as in Subaru Impreza models.

ACS currently offers replacements to suit vehicles from Holden, Daewoo, Volkswagen, Skoda, Audi, Mini, Nissan, Fiat, Citroen, Peugeot and more.

“We have been developing the range to ensure we cover a broad assortment of models that often suffer from significant wear,” Simon said.

“As a replacement clutch can adjust the thrust bearing’s location on the guide tube, the notchy pedal feel or vibration can appear after a new clutch has been installed so it is important to check the guide tube for excessive wear before reinstalling the transmission.”

For more information, please visit www.australianclutch.com.au Alternatively, please email sales@australianclutch.com.au or call 1800 CLUTCH.

39

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 40

PRODUCTS

NEW FROM SCHUMACHER Two new products have been added to Schumacher’s range and are available from Baxters Schumacher says it is proud to introduce two new products into its portfolio: the Battery less DSR108 and DSR109.

Schumacher explains these professional jump starters use powerful ultracapacitors to start any vehicle.

Ultracapacitor technology has been in development for several decades, but has progressed rapidly in recent years, it says.

The technology has already been adopted by a number of markets including motorsports, automotive, aerospace, heavy industry and transportation.

Unlike batteries, which rely on a chemical reaction, ultracapacitors store energy in an electric field.

This allows them to charge and discharge much faster than batteries. They can also survive up to a million charge and discharge cycles. In the DSR product they can easily and quickly precharge from the vehicle’s battery residual voltage, from a running engine, or via the 12V cigarette-lighter socket of another vehicle.

40

Ultracapacitors reportedly have an almost infinite lifespan and can be used in extreme temperature conditions (-40°c to +65°c) without effect on their performance. These jump starters are fully safe with automatic protection against reverse polarity and short-circuit.

Being battery free also means they are maintenance free, says Schumacher.

Just a 100 second charge is all that is required to charge the internal ultra capacitors. There is no need for a top-up during storage and they are super lightweight for easy handling.

To use, simply connect the ultra-capacitor jump starter to the vehicle battery. The jump starter will display the vehicle batteries’ existing voltage and health status and if necessary, can then charge itself from the depleted vehicle battery (or if available from any other vehicle’s battery). Once charged the Jump Starter is then able to supply a short burst of full power back into the vehicle’s electrical system, allowing for vehicle start up.

Two sized models are available, the 450A and 800A to suit your jumpstarting needs.

The DSR Ultracapacitors have a Glow mode which allows glow plug energising in diesel vehicles and an override mode to start vehicles with a deeply discharged battery or no battery mounted.

Both units are of a compact design and have shock absorbing rubber protection ideal for the toolbox or glove box.

For more information, visit www.baxters.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 41

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 42

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 43

PRODUCTS

ARE YOU MISSING OUT? Wipertech says your workshop could be missing out on $7500+ per year Wipertech says that by failing to replace worn out wipers, many workshops are missing out on the chance to generate extra profit every year.

If you’re failing to replace worn out wipers, Wipertech says you’re missing out on: • improving the safety of your customers • giving your customers something they’ll see and appreciate right away • one of the fastest and easiest ways to generate extra revenue.

Wipertech says it is hearing from mechanics that: • it can be too hard/inconvenient to have parts for many modern cars (ie. VE/VF Commodore, Mk6 and Mk7 Golf, LW Focus); • cutting and fitting rubber refills is time consuming and not worth the low margins; and • they’re only replacing wipers when it’s raining or when customers request it.

Wipertech says the RACV recommends wipers should be replaced at least once a year, so for most customers that means they’ll need a new set with every service.

Wipertech says it is easy to have wipers ready for

any car, thanks to its patented Multi-Fit Aeroflex range which it says leads the industry in terms of functionality and performance.

Each aero blade (12 - 28”) comes with 10 easy to fit connectors and will fit 98 percent of vehicles on Australian roads.

With Wipertech’s starter packs it’s easy to have a range of the most common sizes sitting ready on your workshop rack (included free with first order) and changing wipers takes seconds: simply remove the originals, grab the length and connector you need and fit the new wipers.

Wipertech promises the blades will work brilliantly on virtually every car, and every wiper comes with a one-year “no questions asked” warranty.

The business says that generating profit for your workshop with wipers is as easy as ordering a range of the most common sizes (such as one of its easy starter packs), check the wipers on every car and replace the ones that need it (most do) and generate $31.50 in profit for every pair of wipers sold.

Wipertech reports this number is based on the fact that for orders between 20 and 49, pricing is $12.50

(excluding GST) per blade. As it recommends selling pairs of wipers for an RRP of $59, Wipertech says this will generate $31.50 in profit per sale and if you order even more wipers for a lower purchase price, you can get a great profit per sale.

Wipertech says changing just one pair of wipers per day using the above formula will result in generating more than $7,500 per year, where changing two pairs a day will equal $15,000.

Wipertech is a Melbourne-based Australian owned company founded in 2009 which specialises in wiper blades. Locally based, it says it has been supplying wipers online and directly to workshops and dealerships for eight years.

Want to try a free sample?

Wipertech invites you to try the wipers for yourself with a no-obligation free sample. To access your free sample, contact the Wipertech team on 1300 778 502 or sales@wipertech.com.au For more information, visit www.wipersformechanics.com.au

43

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 44

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 45

PRODUCTS

STR8-LIGN WHEEL ALIGNMENT SYSTEM Portable, quick, easy and precise Why is it that so many vehicles are driven with their wheels out of alignment for excessive periods, and the process of preventative maintenance is ignored? Or Is it?

The fact is, says Str8-lign Australia, vast numbers of vehicles on our roads today are driven with wheel alignment that is not within manufacturer specifications causing unnecessary wear and tear on both tyre and vehicle, not to forget driver fatigue and the impact on our planet.

So, if this preventative maintenance is known to the vehicle owners on our roads today, then why the behaviour?

Could it be a convenience issue? The population of today’s world demand convenience, and if your product or service is not convenient, then in most instances you will be side-lined for a more convenient proposition. Let’s face it, when one thinks convenience, wheel alignment does not come into the picture, says Str8-lign Australia.

The business says the industry has caught on to the convenient offering of onsite fitment with a lot of first world countries offering fitment of tyres

at your choice of venue, whether it be work, home or whilst shopping. But in most instances, this is not a complete service and one of the key ingredients to good wheel management is missed: alignment.

What’s the alternative to vehicle owners missing regular alignment checks: replacing their incorrectly worn tyres at shorter intervals? This is the reality that most vehicle owners experience, which prematurely adds to the over 50 million used tyres being disposed of annually, as well as their hard earned cash spent on that proverbial four for three deal when replacing their tyres.

Str8-lign Australia says it is working hard at sharing the importance of tyre management, to both industry and the public. It says the Str8-lign system is all about convenience as it is portable, quick, easy and precise; stating that investment in the Str8-lign System allows industry to engage with their customers through quick and affordable spot checks of their vehicle’s alignment, anywhere.

For the ‘service’ champions of industry, the business says its Str8-lign system will allow them

to make corrections of wheel alignment, on any four-post hoist with turn plates.

Further, if the industry engages regularly with customers with the intent of offering convenient affordable value to them through comprehensive wheel management, it asks you to imagine the possibilities of growing your business through engaged, trusting and repeat customers.

Str8-Lign says its light, compact and portable award winning system, which requires no power or computers to do the job, is the quickest and easiest alignment checking system available.

Financially, it says your return on investment is within months, but the real value is how easily it can realise extra revenue streams in your business.

For more information, contact Deon De Villiers on 0427 782 226 or deon@str8-lign.com or visit www.str8-lign.com

45

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 46

PRODUCTS

NEW FROM PHILIPS Philips Automotive Introduces New Ultinon LED Bulb Range Philips says it is cementing its position as a premium manufacturer of automotive lighting with the release of its new ‘Ultinon’ LED range which reportedly provides up to 160 percent more light than traditional bulbs.

As well as developing an impressive amount of output, the quality of light is also high at 6000K, ensuring a crisp, white illumination that more closely resembles daylight, resulting in reduced driver fatigue and a safer night time driving experience.

The bulbs feature Philips’ patented ‘SafeBeam Technology’ which assists in focusing the light at the roadway where it’s needed, rather than into the eyes of oncoming drivers. Other clever features of the bulbs include the ‘AirFlux’ smart cooling system which diverts heat from their critical components, resulting in extremely reliable performance even in very hot conditions.

Designed and manufactured by Philips, the brand is a key supplier to high-end, OEM lighting applications. The Ultinon LED headlight bulbs are EMI (Electromagnetic Interference) compliant and rated to IP65 for superior performance in dusty and wet conditions.

The headlight range is available in H4 and H7 bulb types, while H8, H11 and H16 variants are also available for use in fog lights. The range also features a new and compact design that makes them easy to install in a wide selection of car models.

The Philips Ultinon LED range also covers signal and interior lighting applications, providing brighter interior lighting for a more stylish look,

46

as well as stronger exterior signals that better stand-out to other road users for improved safety.

The range is available as a position light (white); in stop/tail light variants (red and white); in turn indicator variants (amber); reverse light variants (white) and with a number of interior choices (white).

Philips’ new Ultinon LED range is backed by a standard two-year warranty. A free warranty extension for a further two years is also available for end users of fog light bulbs when they register their purchase.

The complete Ultinon range is available from leading automotive, four wheel drive and transportation outlets nationwide.

For more information, visit www.philips.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 47

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 48

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 49

PRODUCTS

HUNTER LAUNCHES ENTRY LEVEL WHEEL ALIGNER Introducing the new PA200 QuickGrip Stocks Automotive says it has good news for small to medium-sized workshops: the new PA200 QuickGrip, a digital imaging wheel aligner which it says utilises some of Hunter Engineering’s best features, but at an affordable price.

It says this new model will suit any small to medium-sized business looking for a top quality aligner delivering a better level of servicing, but allowing for tighter budgetary constraints.

Developed as a result of feedback from tyre dealers, new car dealers and workshops, the new Hunter PA200 QuickGrip includes a host of technical features which are unique to Hunter.

This includes the ‘one-click fit’ QuickGrip high definition targets that avoid any potentially damaging metal-to-metal contact and allow for nimble alignment measurement times of just 90 seconds.

On the Linux based system, the package also includes Hunter’s integrated workshop

management software, HunterNet, which helps technicians carry out the wheel alignment itself, service desks communicate with and sell the job to customers, and workshop managers analyse and optimise their alignment business.

The low cost of ownership means that you can expect to receive an incredibly rapid return on your investment, says Stocks Automotive, which states that despite its small price tag, the Hunter PA200 QuickGrip doesn’t compromise on the quality, reliability and accuracy Hunter Manufacturing is renowned for.

It’s also a great way to try out Hunter premiumlevel servicing before stepping up to the top-of-the-range, it says.

All PA200 ACE systems are fully supported with Hunter’s aftersales service provided to all customers.

For more information on Hunter’s new PA200 QuickGrip, contact Stocks Automotive (Australia) on 1300 267 444 or sales@stocksauto.com.au or visit www.stocksauto.com.au

49

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 50

PRODUCTS

SOLUTION TO BATTERY TROUBLES Protect your customers against the flat battery blues There’s nothing more frustrating than a flat battery. The ANBI Switch is a simple, easy to install and cost-effective solution, designed to help your customers avoid this common problem, a problem many motorists do not know exists.

Designed and manufactured in Australia to international automotive specifications and standards, the ANBI Switch is a robust Negative Battery Terminal Isolator, born out of the need to keep batteries in new cars going flat during transportation from manufacturing plants around the globe.

“For decades automotive manufactures were fighting a losing battle against batteries going flat in new vehicles as they were transported by sea,” Theo Brown, designer and general manager of Digital Pulse Systems and the inventor of the ANBI Switch, said.

Extensive testing to international specifications, support all claims with proven performance to these specifications to withstand the harshest conditions, making it acceptable for the international conditions.

The ANBI Switch is suitable for a broad range of applications including automotive, marine, caravans, motorcycles, agricultural and industrial equipment, using the universal conversion kit.

“Many were reporting losses of up to 30 percent of batteries in transit, resulting in massive costs to fit new batteries to vehicles on the docks before they could continue their journey to dealerships,”

“The ANBI Switch provides automotive workshops, tyre dealers and automotive electricians with an additional source of revenue that will improve profitability and increase customer satisfaction,” Theo said.

This is also experienced in car sales lots, where battery drain is a persistent problem, and this can be alleviated, with the installation of the ANBI switch.

Theo and his team of engineers decided to take the challenge head on and the result was the ANBI Switch.

The ANBI Battery Switch eliminates drainage of stored power by isolating the battery from power-hungry components like clocks, and general energy leakage. Installation is quick and easy and can be completed in less than 15 minutes.

“We invested heavily in research and development and after producing a series of prototypes, we developed a switch that is easy to install, simple to use, and preserves the battery,” Theo said.

To find out more about how stocking and recommending the ANBI Switch can increase the profitability of your business, visit www.anbiswitch.com.au or call 1800 290 812 for trade enquiries.

50

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 51

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 52

PRODUCTS

CLEARVIEW POWER BOARDS

CARBON X COMBUSTION CHAMBER CLEANING SYSTEM

Clearview Accessories says its new Power Boards will revolutionise your travel experience

Improve the smooth running of your engine and optimise fuel combustion

If your vehicle is too high for you and it is hard to get into, for whatever reason, Clearview Accessories says its Power Boards are the answer for you.

The boards are fitted under the vehicle, running along the length of the vehicle between the wheels, on each side.

Clearview Power Boards are triggered by the vehicle’s door sensor, so when the door opens, they drop to a convenient stepping height and when the door closes, they retract.

No drilling is required; plug in and your Power Boards are ready to go. With 300kg load capacity, safety cut-off feature and IP68 rating on the motors, accessing your vehicle is as easy as one step up, says Clearview Accessories.

Clearview Power Boards are available for the following vehicle models, retailing at $1,599 unless noted otherwise: • Toyota Landcruiser 200 Series • Toyota Landcruiser 70/76/79 Series – Retail price $1,749 as the board is thicker and has LED lights • Toyota Hilux • Ford Everest • Ford Ranger • Mazda BT-50 • Isuzu D-Max • Isuzu MU-X • Holden Colorado • Nissan Patrol Y62 • Nissan Navara NP300 • Mitsubishi Pajero • Mitsubishi Pajero Sport • Mitsubishi Triton • VW Amarok For more information, contact Clearview Accessories on 03 8351 9933 or visit www.clearviewaccessories.com 52

With the help of the cleaning system Carbon X, the entire combustion chamber of an engine can be liberated of all operational deposits without the need for costly disassembly of the cylinder head.

The unique chemical formulation is suitable for both diesel and petrol engines, and removes even the most stubborn and hard-to-reach deposits in depth.

The Carbon X Combustion Chamber Cleaning System is comprised of two parts: Component K1 and K2 (Part No: 34140) Component K1 (cleaning foam) is a specially developed high-performance formulation that dissolves and removes all operationally caused contaminations in the entire combustion chamber of an engine.

The product removes carbon residues in the cylinder head area, in particular on the valves, the piston crown, the piston top land and in the area of the first piston ring. It also cleans the seats of intake and exhaust valves (if they are open).

Residues in the EGR valve, the turbocharger and the air intake system (intake manifold to intake valves) are also reliably eliminated. Carbon X does not attack seals and is compatible with all engine components.

Component K2 (neutraliser) causes a chemical reaction which liquefies the previously introduced cleaning foam (K1) and binds the dissolved contamination.

With the Carbon X Extractor, Bluechem says the resulting emulsion and the dissolved deposits can be removed safely from the combustion chamber.

Since K2 has highly efficient lubrication additives with exceptionally high cohesion (extreme pressure additives), Carbon X protects the engine from high friction during the start-up process, thus preventing wear of the mechanical components.

In addition, the seals are effectively protected.

Application Consumption: 500ml for four to eight cylinders (depending on cylinder capacity) or two-four EGR valves, turbocharger or intake systems.

Combustion chamber: Remove the spark plug or glow plug and insert the probe into the combustion chamber through the resulting opening. Spray K1, noting the product increases its volume and expands into the inlet and outlet channels (if open). As soon as foam comes out of the access port, stop spraying and let the product ‘react’ for 15-20 minutes.

Bluechem recommends spraying the cleaning foam for a maximum of five seconds per combustion chamber.

After application of the K1, insert the probe of K2 through the same access port and spray K2 generously and let it react until the cleaner is dissolved (about four to five minutes). If necessary, spray several times. Extract the resulting emulsion using the Carbon X Extractor and repeat the procedure for heavy soiling.

After completion of the cleaning process and before the disassembled components (spark plug or injector) are installed, let the engine run at idle empty two to three times for approximately 10 seconds via the starter to remove any residual quantities. Bluechem recommends the openings (spark plug or injector) are covered with a cleaning paper, which absorbs the residual quantities and prevents contamination of the engine compartment.

An existing or optionally available endoscope camera can be used for checking the cleaning effects.

For an optimal cleaning result, Bluechem recommends an additional cleaning of the airintake system using Triple X Plus (Part No: 33648) and Oxicat (Part No: 33230) in the fuel tank in order to eliminate the last contaminations.

EGR, turbocharger and intake manifold: The application can be carried out in the mounted and disassembled state. Your choice will be dependent on the accessibility.

Disconnect the inlet and outlet lines from the EGR valve or the turbocharger, or open the intake manifold between the air filter box and the throttle valve. Spray the cleaning component K1 into all areas. As soon as foam escapes from all access openings, stop spraying and let it react for approximately 15-20 minutes.

Dissolve the cleaning foam with K2. For this purpose, rinse the EGR valve, the turbocharger or the intake line several times with the component K2. After assembling the parts, a test run of at least 20 minutes is required.

Bluechem asks you to note that this is a highly professional application, which requires profound professional knowledge.

For more information, visit www.bluechemaustralia.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 53

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 54

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:13 PM

Page 55

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 56

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 57

PRODUCTS

NEW COMPRESSOR KITS FROM ADRAD A/C Compressor Kits which include all the parts needed to fully restore a failed air conditioning system Adrad says it is a family-owned, Australian business which has grown over the past 33 years to become Australia’s largest manufacturer and distributor of aftermarket radiators and air conditioning parts.

all the parts needed to fully restore a failed air conditioning system.

Adrad’s culture is focussed on quality, with the company stating this focus is reflected in its achievement of ISO9001:2015 certification.

An Adrad Compressor Kit provides the Compressor; Condenser; Compressor Oil; Thermal Expansion Valve (or Orifice Tube) and Receiver Drier / Accumulator. Hoses and fittings can be cleaned out and refitted but the critical parts are all new.

Adrad says a constantly expanding product range has included many new initiatives over the years that help Adrad’s A/C parts achieve success in the marketplace.

The kit includes a bottle of Air Conditioning System Treatment and System Guard Straps for security and tamper protection and you even get a Measuring Cup.

These include providing alerts for companion parts when ordering online and an assortment of clever, bundled products such as crash packs that make ordering the right parts easier and faster for the repairer.

Purchased as a kit, Adrad says it is easy because there is only a single part number to order and it is convenient because the job of matching the correct parts together is already done for you.

Taking this idea further, Adrad has just released an assortment of A/C Compressor Kits that include

And it is great value too, says Adrad, stating that together in the kit, the parts costs less than the combined individual prices of the components.

The range of A/C Compressor Kits available covers more than 200 popular vehicle applications.

Adrad’s Compressor Kits come with a three-year nationwide warranty, with the company stating it offers this because it has confidence in the quality of the products it supplies and wants to help repairers avoid warranty come-backs due to contamination and that this also encourages repairers to do the job right so that you only have to replace it once.

Ultimately, says Adrad, the goal is a happy vehicle owner with a fully restored A/C system and a satisfied repairer.

For details, contact your Adrad stockist or call 1800 069 610.

HUMMINGBIRD ELECTRONICS RELEASE AUDIO ALERT SYSTEM The system has been designed to provide vehicle operators clear and precise verbal voice alerts when an input trigger has been detected Hummingbird Electronics says it is proud to announce the release of its 16 Channel Audio Alert System (HMMP3016).

We have all experienced the flashing of lights, symbols and buzzers on our dashboards before which can often be a confusing and intimidating experience trying to work out what message the alarm or symbol is trying to communicate.

Hummingbird Electronics says its Audio Alert System takes away the guess-work, ultimately improving safety and reliability by turning these symbols and warnings into a clear verbal readout.

Some examples of what the unit can be customised to read include: • Low Coolant Level • Low Oil Pressure • High Engine Temperature • Door Open • Tailgate-Open • Over-Speed Detected • Please Apply Seatbelt • Low Battery Voltage • Head Lights On • Please Apply Handbrake • Trailer Detected

The HMMP3016 has been designed with 16 input channels which can be prioritised on installation, allowing critical alarms to override low priority messages.

Each channel contains a saved audio filename that allows for customised configuration, some of which include positive and negative input triggers, the number of times the recorded message is repeated, message volume and a timed delay before triggering, if required.

It comes supplied with 16 pre-installed sound files and also features an SD Card Slot which enables users to load their own sound files.

The unit is compatible with most common sound formats including MP3, WAV, OGG, MP2 and WMA. An in-built amplifier relays messages via an 8-ohm speaker, however there is a line-out connection which can be extended to an external amplifier or PA system.

The unit features a wide input voltage (9-36 volts) which enables it to be used in a wide range of both 12 and 24V vehicles, making it the perfect application for cars, trucks, buses and other heavy machinery.

Hummingbird Electronics says like all of its

products, the Audio Alert System is enclosed in rugged aluminium housing offering moisture and dust protection, ensuring optimum performance across all of the diverse environments that our country offers.

Designed and manufactured in Australia to the highest standards of quality, the company says it will provide many years of reliable service and is backed up with a two-year, comprehensive warranty.

To find out more about the 16 Channel Audio Alert System and many other safety-focused products for vehicles and machinery, please visit the Hummingbird Electronics website at www.hmbe.com.au or contact them directly on 1300 155 541 or sales@hmbe.com.au 57

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 58

PRODUCTS

SERIOUSLY STRONG DIFF HOUSINGS FOR SERIOUS OFF ROADERS Designed and tested on Fraser Island over 50,000kms Although considered to be one of the best 4WDs money can buy, Dwiz Differential Housings says the 76,78 and 79 Series Landcruiser came with a major design flaw.

It explains that with the addition of a larger engine not seen in previous model Landcruisers, the front wheel track extended to allow for the powerful 4.5lt V8 engine and unfortunately, all the attention was upfront and the rear of the vehicle remained unchanged resulting in poor handling and diminished off road capability.

Dwiz Differential Housings says correcting the wheel track in the rear will promote stability on loose terrain, wheel ruts and uneven roads, giving the driver more control and confidence when driving.

Based on more than 20 years of experience hiring 4WDs on Heritage listed Fraser Island, Dwiz Differential Housings owner and operator Michael Dwyer says he has designed and developed a patented system tested over 50,000kms in an

58

environment where simply being “standard” won’t survive.

Dwiz Differential Housings reports Michael has been able to design a cost effective way to correct this issue through the installation of a “Super Strong” Dwiz Diff housing.

This is not a DYI Correction Kit, explains the company, but a specifically designed and tested package with the benefit of a once-off investment which it says will truly unlock the potential of your 4WD. The inner tube and blocking gives the housing its strength through a trussing effect at critical points to make it up to 199 percent stronger than the standard housing, says Dwiz Differential Housings.

The product comes complete with Chrome Moly axles and a built-in five mm Thick Diff Guard.

Dwiz also manufactures “Super Strong” Housings for Nissan Patrol (front); 80 and 105 Series Landcruiser (front) and Suzuki Jimny; as well as

front live axle conversions for the 100 series Landcruiser and Kun 26 Hilux.

Dwiz Diff housings are fully ADR Approved/ Approved Second Stage Manufacture/ Approved Original equipment manufacturer.

Tested in some of the worlds harshest off-road conditions, Dwiz Differential Housings says the Dwiz housing has been proven time and time again.

For more information, contact Todd Gerbich on 0450 256 355 or enquire via email at todd@dwizdiffhousings.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 59

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 60

MEMBER FEATURE

FUTURE AUTO ADDS CERTAINTY TO AN EVERCHANGING BUSINESS WORLD Queensland-based Future Auto Service Centre provides independent mechanical repairers with an alternative to the traditional franchise model, offering many benefits without big costs In 2005, Ron Atkinson followed his dream to create a network of ethical, independent, mechanical businesses that provide quality repairs and excellent customer service. Future Auto is the result, and today the organisation is one of the industry’s great success stories.

“Future Auto Service Centres started out of frustration with how the industry was being represented, and how many good people in it were being treated,” Ron said.

“The tags ‘grease monkeys’ and ‘parts fitters’ had worn thin given the skill sets of today’s technicians and the level of expertise required to maintain our client’s vehicles. For Ron Atkinson it was time for a change.”

At the time, Ron was a member of another group, but after becoming disillusioned with that organisation, a friend asked him, ‘why not start your own group?’

“You don’t say that to a Queenslander and expect no response,” Ron said.

“I thought it wasn’t a bad idea, so we put the wheels in motion and away we went. It’s been hard, but we’ve done everything the right way, the ethical way.

“We’re very proud of what we’ve achieved. We’ve got good quality workshops, we do all our own marketing, manage our own websites and we’ve got all the benchmarking tools we need.

“We know the hours you should be selling if you’ve got two or three hoists. We worked all that out ourselves. Our brand is a down to earth brand because it was developed by mechanics for mechanics.

“It wasn’t developed by an accountant because the first thing the accountant would do is put his ‘cop’ in there before anyone else gets anything. We’re really, really proud of how we have developed it.”

While the business has evolved over the years, Future Auto remains true to its core beliefs.

"We started with the vision of a network of quality workshops and that hasn’t changed,” Ron said.

“What has probably changed the most, is how we do business in the connected age, which can be difficult and time-consuming.

60

“Clients have access to more information and choices through technology, but we have turned that into a positive, because working as a network has given our member businesses the ability to be seen and considered when customers choose who services their car.

“We believe the advantages of being in a network have placed us in a better position than a ‘go it alone approach’.”

Ron and his network believe that automotive training for their staff is essential to their business success and that’s why Future Auto trains on a regular basis using only the best and most informative trainers in our industry.

“It’s simple,” Ron said.

“We train, we fix problems, we create profitable businesses.”

To join the network, Ron says you need to run a good, ethical business and be prepared to contribute to each other’s success. You must have a strong belief in the motor trade, a desire to have great staff and a passion for customer service.

“Trying to find people who have the same values as I do was a risk, but I have been privileged to get to know, and work with, incredibly talented people who share my passion for the industry and the people involved in it,” states Ron. “So, while it was a risk at first, our network of people - business owners and staff who want to be

Ron Atkinson successful and are prepared to work together to achieve success - has become our competitive advantage.”

While the group has experienced great success over the years, it has also faced challenges.

“I suppose our greatest challenge has always been finding businesses prepared to make the step of joining a franchise network,” Ron said.

“We understand it is a big step for a business owner to take, because they’ve seen troubles with other ones.

“Our business model is different, we charge a membership fee rather than royalties, so we don’t take a percentage straight off the top of your turn over. We don’t make any money out of the brand.

“We’re unique in that we have preferred suppliers, so, if you spend money with them, you receive a rebate that contributes to your membership fee, which means you can be a member of Future and have your suppliers contribute to your membership fee.

“I don’t know of any other franchises that do that, but we still have trouble getting workshops on

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 61

MEMBER FEATURE

board because the businesses don’t understand how we do things.

“We would love to see the network expand on the East Coast, but we also believe the expansion must be based upon quality businesses, not merely numbers.

“Every business that joins our brand has already established a reputation for excellent quality and service. These businesses entrust us with their reputation. Adding our brand to their business must compliment that reputation.”

While the group’s core customer base is independent workshops, the members’ target market are families that own two late-model cars and aren’t happy with dealerships.

Ron says the group appeals to these car owners because it commits to a high level of customer service.

“These customers have a quid to spend on the car if it needs repair,” he explained.

“We haven’t got desperados coming in on shopper dockets who have got no money, who want a service and tune for their carburetted Magna with 350,000km on the clock.

“It would take our workshop twice as long to service and tune that car as it would a new Mitsubishi Outlander because there’s that much wrong with the old Magna, and you can’t get it running right.

Those sorts of jobs create a lot of drama because owners don’t want to pay any money to repair them.

“I’ve run a successful business for years because I do it ethically. I know how to be fair to people, but I’m funny about a few things.

“I don’t discount because there’s no need to do that when you offer quality work. I come to work every day focused on the customer’s experience and our future members know to focus on the same thing, because we have learnt the rest will fall in to place.

“If you don’t offer great service, you’re going to be in trouble because everyone can fix a car. It is all about the customer experience. If they’re happy, they’ll come back. If they’re not happy they’ll hit social media and let everyone know.

“The other thing that we’re very focused on is turning negatives into positives.

“If we find issues, we don’t paint a picture of doom and gloom by telling the customer, ‘I hope you’re sitting down, here’s what’s wrong with your car’.

“We say there is some good news here because we can get it all fixed for you today. There are some important things that need to be done, so let’s get them sorted out for you.”

While Future Auto has built impressive systems, it still greatly values the services provided by AAAA. “Future Auto Service Centres are members of the AAAA because like us, the AAAA’s people are people of action, they don’t just talk about what needs doing,” Ron said.

“The AAAA actively works for change. If the industry is to remain strong and proud, mechanical businesses, whether they are part of a network or not, must support those who actively bring about change in the industry. For us, the AAAA is a voice for our businesses in the ears of people who need to hear the message.

“The AAAA staff keeps us up-to-date with industry changes through newsletters and personal visits.

Our members can use the HR and legal assistance departments when required, giving them the ability to make informed decisions. For us, it is a proud association that we are honoured to be part of.”

Ron also speaks highly of AAAA’s senior management.

“Stuart Charity and Lesley Yates just inspire me so much,” he said.

“Prior to meeting Stuart I’d had little to do with AAAA, but after having a chat with him, and learning what they were doing for this industry, I joined up.”

The Future Auto Managing Director is also impressed by the AAAA’s work in helping to secure independent repairer access to OEM repair and service information.

“I’m excited because it adds a future to our industry and people won’t have to take their car back to the dealer,” he said.

“Once we have access to the info, we’ll be flying high with it, we really will. So when we have a level playing field just sit back and watch our brand grow.”

For more on Future Auto Group, visit www.futureauto.com.au

61

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 62

FUTURE AUTO

TAKING THE WHEEL The driverless future represents an uncertain blank canvas for traditional OEMs, but a key group of auto-industry players are set to benefit from the steep climb towards full autonomy The transition from auto-motivity to auto-mobility is a journey whose significance we are only beginning to truly appreciate. After more than a century of life coloured by the old motoring paintbrush, new frontiers of automated transportation are opening up, giving us – for the first time – a real chance to contemplate a cleaner, safer, more cost-effective future.

And to glance at the auto industry of 2018 is to see snippets of the radical re-thinking that’s going on behind closed doors to make it happen. The driverless future – while nearer and more tangible than ever before – unquestionably represents a change not of degree, but of kind, demanding a long process of cutting-edge R&D from manufacturers more comfortable with gentle evolution.

Their challenge, of course, is getting the ‘positioning’ right; that is to say, predicting who will lead the charge towards autonomy, who will benefit from it, where the opportunity profits will be, and where the pitfalls of obsolescence might lie. Only when this uncertain constellation of factors is reconciled, can the unwieldy ships of legacy auto-manufacturing really crank themselves into the big turn away from their current mode of automotive business.

self-driving car components is already turning into a gold rush for automotive suppliers. By 2020, automakers are expected to produce more than 85 million vehicles equipped with some form of automated collision avoidance technology, up from a figure of just 10 million in 2017.

For the mega-suppliers like Bosch, Continental, Magna and ZF, this astonishing growth represents the tip of a money-drenched iceberg, as automakers add more and more autonomous features to their vehicles, and increasingly turn to these mega-suppliers for the necessary array of sensors, computer chips and software to support the technology.

In other words, while fully-automated vehicles won’t hit the market for another decade (or more), sales of their core technologies are already booming, and this favours the mega-suppliers in a big way, because they are uniquely positioned to amortise the huge R&D costs by exploiting the vast economies of scale they enjoy through longstanding relationships with OEMs.

Intriguingly, though, while the big-name OEMs have been inching their way through the tricky process of finding a place in a future where global vehicle production would appear to be levelling off, another cluster of automotive players are preparing to reap the benefits of a coming boom that will see them thrust right to the apex of automotive progress and profit.

Bosch – the German mega-supplier with close ties to some of the industry’s most powerful OEMs – is pursuing just such an approach. They currently generate more than one billion euros per year in the sale of sensors, software and actuators for self-driving systems to major OEMs, and have plans to invest deeply in the technology over the next five years. They’ve also signalled a desire to take a leading role in breaking down the old ‘vertical silos’ of the industry’s traditional business models, building a spider’s web of partnerships with both old OEM friends (like Mercedes-Benz) and new start-up disruptors.

With the international appetite for semiautonomous vehicles growing, the market for

In the latter case, Bosch has announced they’ll be working closely with Nvidia, the Silicon Valley-

62

based microchip manufacturer that specialises in the application of artificial intelligence for autonomous vehicle software. Together, Bosch’s mighty engineering clout and Nvidia’s technological adroitness represent a formidable combination – and one that OEMs will be glad to turn to as a backer in the push towards even greater autonomy.

Meanwhile, other mega-suppliers are doing some positioning of their own, pulling off big acquisitions in a bid to gain access to key frontier technologies. Notably, in almost all cases, the bidders have sought instant status in a key new technology – such as when Delphi Automotive purchased automated-driving software specialist Otto-matika Inc., or when Intel spent more than $15 billion acquiring Mobileye NV, the world’s top producer of obstacle detection software.

This sort of approach – typical of the megasupplier field right now – is a smart one. It allows companies to market themselves as an organisation that can provide a fully-integrated autonomous system for an OEM’s vehicles; one that combines the best of Silicon Valley expertise, with the stable backing of a deep-pocketed, proven supply partner.

In a way, it’s not all that dissimilar to the historical practice of car manufacturers buying-in

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 63

FUTURE AUTO

components they don’t specialise in, such as gearboxes or electronics modules. The difference, however, is in this case manufacturers are outsourcing the development of a technology that will eventually change the entire model of how they do business. As Toyota’s chief executive puts it, the battle for the lead position in the autonomous, connected car market is “not about winning or losing, but about surviving or dying.”

And that prompts an interesting question: assuming they do survive, what do traditional automotive manufacturers want to be in the future? Right now, they are being squeezed on all sides by a jostling crowd of new players, each as well equipped or better than traditional OEMs to profit from the scale-up towards full autonomy.

Yet by themselves, these players – be they suppliers, mega-suppliers, start-up firms or software developers – are not in a position to manufacture and then market a whole ‘vehicle’.

As a result, the natural place for the traditional automotive brands would seem to be as ‘agglomerators’; that is to say, companies who can draw on their expertise in holistic automotive design and development, and use that to bring together knowledge, both internally and from a key group of deeply-integrated, but ultimately separate collaborators, who would shift depending

on who offers the best knowledge about the most recent frontier technology.

This strategy represents a departure from the old, cloistered ways of most OEMs – it asks them to be more collaborative, to be prepared to use systems developed with universality in mind, and to face up to the challenge of being seen as essentially a bit less their own company. The benefits, however, may well be too significant to ignore.

Indeed, we are already seeing this strategy from automakers, particularly those who were once criticised as technological laggards. For instance, Jaguar-Land Rover have signalled their intention to seek partnerships with a range of companies that span the entire potential spectrum of self-driving vehicle models, from ride-hailing services, to public transportation and individually owned cars. “We believe that this is a world where we don’t have to be afraid of anyone,” said their strategy director Hanno Kirner. “Co-operating with several people on several different products is good for us.”

Currently, JLR has an agreement with Waymo – Google’s self-driving vehicle division – which will see the Californian tech-company install their autonomous software in 20,000 Jaguar vehicles. JLR also supplies a fleet of vehicles for rival autonomous developer and ride-sharing company, Lyft.

Critics argue that JLR is positioning itself to be merely a kit supplier to technology businesses, who will ultimately dominate a ride-shared, cloudconnected, driverless future. But Hanno disagrees. He argues that a cross-partner, collaborative approach is the only path, because no automaker – however experienced – can possibly navigate this new future without drawing on the wellspring of knowledge from those on the cutting-edge of frontier tech.

In truth, only time will tell whether the increasingly-labyrinthine array of cross-industry partnerships will leave automakers as bit players on a cacophonous mobility stage, or whether they will find the limelight as the great ‘conductors’ of tomorrow’s automated transport solutions. But in the meantime, they must surely consider a sobering fact. Compared to the mega-suppliers, and the start-ups, who are benefitting from this re-weighting of the technological landscape, the traditional automakers appear to have the least to gain by getting the transition to autonomy right, and the most to lose if they get it wrong.

Written by Harrison Boudakin for AutoMate Training, an industry leading provider of online, on-demand digital training.

Visit www.automatetraining.com for a free 14-day trial.

63

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 64

STEERING & SUSPENSION

MONROE STRUT-MATE Ensuring vehicle safety An important part of checking a vehicle’s suspension is the condition of the strut mounts when replacing shock absorber struts.

Strut mounts are subjected to heavy vibration during their lifespan and as like any rubber to metal bonded parts, they are susceptible to wear over time.

Worn strut mounts or bearing plates can adversely affect vehicle handling and safety as they are an important component of the suspension system.

They also can cause noise, steering binding or even be the cause of steering pull.

In the worst cases, worn strut mounts can allow the upper end of the strut to change position which directly affects wheel alignment angles. If such wear is not detected properly at the time of replacing shock absorber struts, it almost always results in customer returns, premature tyre wear and suspension component fatigue.

To increase the lifespan of any vehicle strut, replacing a worn strut mount and bearing plate is essential, says Monroe. It states these integral suspension components work together with the strut to isolate road vibrations and to provide smooth and safe steering response.

To best service Australian automotive repairers, Monroe says it provides complete Strut-Mate Mounting Kits which are easy to install.

In most cases with strut suspensions, the upper strut mount replaces the upper control arm and bushings, upper ball joint and control arm pivot

shaft, making this component the pivot point of a vehicle’s suspension.

Once replaced, the flexibility of the mount allows the strut angle to change to follow the travel of the lower ball joint. The rubber portion of the mount is designed to reduce vibrations and transmitted road noises.

Monroe explains the bearing plate built into these mounts serves as the upper pivot point and forms the steering axis, so when the front wheels are steered, the entire strut is able to pivot from the lower ball joint to the upper strut mount. The upper strut mount may also carry the load and transfer that load to the spring and strut housing.

To check for worn or defective strut mounts, automotive technicians should first do a road test, checking for unusual noise, pulling or steering binding. Then with the car parked in the workshop and on the ground, rotate the steering from stop to stop while listening for noise or the effects of binding, which are indicative of a defective bearing.

The rubber portions of the strut mount also need to be checked for cracks or separation from the steel before raising the vehicle. Also before activating the hoist, the technician needs to take note of the position of the strut piston rod. Then once the vehicle is raised note any change in the position of the strut mount assembly. A slight

downward movement is normal, but any side to side movement more than likely indicates a worn strut mount.

The next step once the vehicle is raised is to grip the coil spring as close to the upper strut mount as possible, then push in and out on the strut while watching for movement of the upper end of the piston rod. There should be no free movement, if there is movement, the strut mount needs to be replaced. The inspection is completed by checking the steering pivot to ensure smooth and free rotation, while also checking all rubber components for breaking away from the metal, visual signs of cracking and general wear.

Monroe says its Strut-Mate Mounting Kits feature original equipment style bearings, SAE grade nuts and bolts, superior rubber to steel bonding and plated steel for longer wear. All Monroe Strut-Mate Mounting Kits also include spring isolators, spring seats, boots and bumpers.

These premium quality replacement strut mounting kits have been manufactured to meet or exceed original equipment specifications, says Monroe.

For application and general information about the range of Monroe Strut-Mate Mounting Kits available, contact Monroe Australia by calling 1800 088 205.

STEERING LINKAGE COMPONENTS FROM TRW One of the most crucial parts in a passenger car’s steering system is without question the steering linkage The steering linkage connects the front wheels, enabling them to move in a functional way.

If the steering linkage in a vehicle isn’t working properly, then safety can be compromised with an increased risk of the vehicle rolling over while cornering.

A damaged steering linkage can also affect the performance of the tyres or when braking.

Given the importance of the steering linkage, it is critical that cars are fitted with high quality parts, which TRW says is where its replacement parts range comes in.

TRW says its steering linkage components are built to the highest original equipment standards, are corrosion resistant and lightweight.

64

The wide and varied product range consists of over 4,800 steering and suspension parts, from stabiliser links and tie-rod ends to front and rear toe links, idler arms, pitman arms and bellows.

The corrosion resistant stabiliser links made from glass-fibre reinforced plastic deliver reduced weight and damping vibrations. Alternatively, TRW also has available proven steel steering linkages.

The tie-rod ends use a two-seat design as

standard, which means there is no need for a spring, thus extending the life of the part.

With the right components correctly fitted, a vehicle will deliver superior performance and stability, it will resist roll-overs and its tyre function will be maximised with minimal vibrations.

TRW steering linkage components are available through ZF Aftermarket.

For more information go to www.trwaftermarket.com

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 65

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 66

STEERING & SUSPENSION

STEERING AND SUSPENSION PARTS FROM FEBEST GMBH The German company was established around 20 years ago Since its establishment, the brand name called Febest says it has become a leading manufacturer of suspension and steering parts for Japanese, Korean, European and American cars.

Nowadays, Febest is a multinational and intercontinental company with trading offices in Europe, North America, Africa, Middle East and Australia, with dealers and its network of distributors worldwide.

“Febest parts are not just a copy of the original ones, they are a piece of art created by our engineering department,” Febest Managing Director, Eug Kovalenko, said.

“For example, our flexible ‘floating’ arm bushes have a unique design patented by Febest and show better performance when compared with genuine parts.

“Another example of our technical approach to manufacturing parts are the stabiliser links for Subaru cars which were originally made of plastic but here at Febest, we offer a more efficient solution by replacing plastic with aluminium to increase the operational life of these very sensitive parts.

“While not being steering or suspension related, our line of hydraulic engine mountings is another example and a good option for the replacement of the faulty genuine one without compromising performance because it meets the high standards of manufacturing and operational requirements.

In fact, factory tests and especially tests in thermo-camera showed its high performance under lower and high temperature and under mechanical testing.

“The categories of auto parts manufactured by Febest are also surprisingly wide with over 11,000 parts from bearings, ball joints, CV joints and tie rod/tie rod ends to bushings of all of the various types and shapes, couplings, engine and transmission mountings, arms, connecting rods, pulleys and more.

“We satisfy a wide array of cars by brands and

manufacturing years, meeting the needs of everything from ‘old timers’ to the latest car models.

“Our talented specialists are focused on how to improve and make parts even better. High quality rubber with the correct mixture of required additives makes our components durable, with this confirmed by comprehensive factory tests.”

For more information on Febest, visit www.febest.com.au

PROTEX RANGE CONTINUES TO GROW AAD’s extensive range has exceeded 3,000 parts numbers Australian Automotive Distribution (AAD) says it boasts an extensive range of Protex steering and suspension replacement parts which has now topped 3,000 part numbers.

Protex promises the proven quality of the range is second to none plus all components are available at a competitive price, says AAD, which explains the rapidly expanding line-up covers all popular passenger, 4WD and light commercial vehicles.

All products are sourced from world-leading aftermarket suppliers to meet OE Standards and the range includes ball joints, tie rod ends, idler arms, drag links, centre rods, pitman arms, rack ends and side rods, shock-absorbers and struts plus driveline components.

“The Protex range of globally sourced products offers exceptional application coverage,” AAD’s Carlee Reed said.

“The line-up is also backed by our easy to read and easy to use catalogue. Protex products provide quick, quality solutions for everything in steering and suspension.”

Protex steering and suspension products are 66

available through AAD’s online ordering www.online.aad.com.au and through its advanced, interlinked warehouse and distributor network.

AAD says that with a combined history of over 30 years, you know you are in good hands.

“Our people are some of the most experienced in the aftermarket, enabling AAD and Protex to regularly lead the way in product development and customer service. We strive to be the first choice for automotive aftermarket wholesale solutions,” Carlee said.

“Our affiliation with some of the world’s largest manufacturers underpins our position as an

aftermarket industry leader and our national distribution network ensures prompt and reliable delivery Australia-wide.”

AAD says the Protex range is the most comprehensive and current available and will remain so through dedicated product development and global sourcing.

As new technologies develop and variations in vehicle models increase, Protex says it continues to lead the way through innovation and research.

For further information, contact your local AAD branch or go to www.protexparts.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 67

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 68

STEERING & SUSPENSION

HOW IT’S MADE: FOAM CELL SHOCKS Anyone who’s spent time out in the bush knows the reliability of your gear is paramount to safety and having a good time The suspension in your vehicle is no exception to this. Let’s face it, nobody wants to arrive at their destination with a fused spinal cord from a rough ride, and we certainly want to get there in one piece. So, we know that suspension plays an important part in comfort, capability and safely keeping your wheels on the road.

Foam Cell shock absorbers help to reduce shock fade by keeping nitrogen gas and oil found inside the shock separated, but how are they made? We spoke with the guys from Tough Dog Suspension to see exactly what goes into the making of their award winning 41mm Foam Cell shock absorbers.

What is a Foam Cell Shock, and why is it so resilient?

All shock absorbers have both oil and gas within.

When the shock works hard, the oil heats up and expands, and the gas contracts to allow this to happen. In traditional nitro gas shocks, the Gas is placed in the shock on top of the oil, with no separation.

This is called an ‘emulsion shock.’ While the shock is working, the oil and gas can be mixed together by the action of the piston. When the gas bubbles pass through the valve assemblies in the shock absorber, the lesser viscosity causes the shock to fade, and fail to perform.

The Foam Cell contains the nitrogen gas in bubbles within the foam, so it continues to perform its task in regulating the pressure of the oil, but because it is trapped within the foam, it cannot mix with the oil inside the shock. It is in this way that the Foam Cell shock guards against aeration, and has superior resistance to fade.

How is it made?

1 The outer body is made from sheet steel, and is rolled then seam welded to size. Rolling tube and seam welding is a traditional way of cost effectively making tube. Tough Dog Shocks are a twin tube design, meaning that the outer body tube contains oil, but is not part of the piston’s working surface. If the application demands it, the ends of the newly formed tube are swaged down to size.

2 While the Shock body is being formed, the shock absorber rod is formed from mild steel.

The rod begins life on a cotton reel and is drawn out, stretched and cut into one metre lengths. The stretching process helps to straighten the rod, and is also integral in giving the steel its core strength.

3 The drawn and straightened rod is then parted on a lathe to predetermined lengths. The thread is then cut into the end of the rod in preparation for the piston to be fitted further down the line.

4 The parted rods are then cleaned thoroughly and put through heat treatment in preparation for chrome plating. The heat treatment is also the last stage of the strengthening process for the rod. The 41mm Foam Cell shock uses an 18mm diameter rod for maximum strength to guard against being bent by the forces of offroad use.

5 At this stage, the rod is handled in a manner akin to the royal jewels. Each rod is placed between layers of protective material. Any impact, chipping or other mark on the chrome rod plating can ruin the rod and render it useless. From this point on, the shock is assembled in a clean room environment with the highest of care.

6 The rod is held with Teflon (which doesn’t mark the surface) and the piston head and valve arrangement is threaded onto the end of the rod, and staked in place. The staking process stops the piston from unwinding from the rod end, which would lead to knocking and performance issues from the finished product.

Travel limiting devices are installed to the rod also to ensure that the piston assembly does not come into contact with the top body seals in the shock during use. Tough Dog 41mm Foam Cell Shocks are fitted with Teflon stop rings.

7 While all this has been happening to the heart and soul of the shock absorber, the outer shell has not been sitting idle. The Base cup piece is welded by robot welding to the bottom of the outer tube. The newly united assembly is then flipped upside down and placed in water.

8

9

10

11

12

Pressurised air is then introduced to the cylinder to test the weld to ensure it is completely water tight.

The inner tube, the working tube, is parted to length from seamless tube. Seamless tube is used for the inner working tube for its accuracy in manufacture. The foot valve assembly is pressed into place in the base of the inner tube. The inner tube and foot valve are then placed into the outer tube.

One of the most important pieces, the Foam Cell, is made by pressure injecting nitrogen gas into the foam in large sheets. A pre-cut piece is inserted between the inner and outer tubes. The shock is then filled with oil.

The marriage of the piston and rod assembly to the tubes is the link in the chain. The top body assembly is put in place to hold everything together. Tough Dog shocks receive a DU Bushing, to ensure the shock rod runs straight up and down, and to guard against side load damages. This is followed by multi lip oil seal and the dust scraper seal.

With the top cap in place, the shock goes through a quality assurance check. Before it is welded or folded closed, the shock is Dyno graphed to ensure it performs to the specification. Any mishaps in the piston head valving, or from the foot valve will show up as being different in pressure response to the specified tolerances.

Shocks that pass the test get the green light to move on to final welding of the top cap, which is performed again by robotic welding. Once welded shut, the shock is on the home straight. After thorough cleaning and heat treatment to completely dry the surface, the shock goes through a multi-layer paint process, following by a heat treatment to dry and set the paint layer.

For more from Tough Dog Supsension, visit www.toughdog.com.au 68

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 69

STEERING & SUSPENSION

STEERING AND SUSPENSION WORKSHOP TIPS From ZF Aftermarket ZF Aftermarket’s experts have shared some useful installation tips when it comes to inspecting, diagnosing and replacing common steering and suspension components.

Strut Mounts The top fastening of the suspension strut is attached to the chassis via the strut mount. As the strut mount must have both a damping force and a rotatable mounting for unhindered steering resetting, there are strict requirements for its function and wear resistance.

A worn or defective strut mount can be recognised by various symptoms, including: • Squeaking during spring movements of the chassis • Poor cornering • Crackling noises during steering wheel movements • Restricted resetting of the steering after cornering • Knocking sounds when driving over uneven surfaces If the suspension strut mount has been checked and a defect has been detected, ZF Aftermarket recommends that it should be replaced as described below.

1. Remove the wheels.

2. Remove the suspension strut and clamp it in an appropriate fixture.

3. Compress the suspension spring using a spring tensioner until it is released from the seat of the suspension strut mount.

4. Remove the nut on the damper connecting rod.

5. Position the new strut mount in its installation position. In doing so, check that the lower part of the mount is seated correctly on the suspension spring.

6. Fit the bolts and fastening components and tighten the lock nuts to the torque specified by the vehicle manufacturer.

7. Carefully release the spring tensioner. In the process, continue to check that the suspension spring is placed on the strut mount and on the suspension strut plate correctly.

8. Refit the suspension strut in the vehicle.

9. Refit the wheels and perform a full wheel alignment. Finally carry out a test drive.

Workshop Tip: like other chassis components, suspension strut mounts should always be replaced in pairs.

Control Arms Control arms are installed as pairs on the front and rear axle, connecting the chassis to the wheels.

A defective control arm can manifest in the following ways: • Noise (squeaking, creaking, rumbling) • Deteriorating driveability • Increasingly woolly and imprecise steering • Uneven tyre wear The exact steps are set by the relevant vehicle manufacturer, with the below steps from ZF Aftermarket a guide for workshops to follow: 1. Lift the vehicle using a car lift, which makes it easier to correctly tighten the control arm fixing screws.

Tip: depending on the axle design, the control arm may need to be secured against falling with a suitable device, eg. a transmission lifter.

2. Treat the fixing screws and nuts of the control arm with rust solvent for a few minutes to loosen the components.

3. On vehicles with automotive headlight levelling, it may be necessary to detach the levelling sensor from the control arm.

4. If the stabiliser is connected to the control arm, loosen and remove the corresponding stabiliser fixing screws.

5. Loosen and remove the control arm fixing screws.

6. Loosen the ball joint at the steering knuckle with a suitable tool, such as a puller.

7. Remove the old control arm.

8. Clean the mounting flange of the ball joint on the steering knuckle with sandpaper and then brake cleaner. This is to prevent single rust particles entering the new control arm joint via the ball pin, potentially leading to premature failure of the joint.

9. Fit the new control arm with the supplied accessories and attach new fixing screws and nuts.

10.Reattach the stabiliser and, if applicable, the levelling senor for the headlight levelling to the control arm.

11. Lower the vehicle until the suspension is compressed.

12. Tighten the fixing screws with the torque specified by the vehicle manufacturer.

13. Lower the vehicle entirely.

14. Measure the chassis and adjust if necessary.

15. Check and, if necessary, adjust the headlight settings on vehicles with automotive headlight levelling where the levelling sensor is attached to the control arm.

16. To conclude, test-drive the vehicle.

Workshop Tip: if the control arm is in working order, it is possible to only replace the defective bearings and joints; however, replacing bearings, bushings and ball joints can be complex and costly. Replacing the entire arm is generally safer and often less expensive.

Replacement Parts from ZF Aftermarket ZF’s LEMFÖRDER brand is one of the prime names for suspension and steering technology in the global automotive sector.

Its premium components are used as original equipment and produced in the same quality for the aftermarket – for passenger cars, light and standard commercial vehicles.

Passenger car steering and chassis parts from LEMFÖRDER include stabiliser mounts and links, rubber-to-metal components like axle bearings and suspension and strut mounts, control arms and bearings, tie rods and suspension joints.

Also available from ZF Aftermarket are OEMquality SACHS shock absorbers and TRW steering and suspension components.

For additional information on steering and suspension parts available through ZF Aftermarket and more workshop tips, visit www.aftermarket.zf.com/go/en/aftermarketportal/passenger-cars-and-lcv/spare-parts-and-products/ steering-and-chassis-parts

69

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 70

STEERING & SUSPENSION

KYB RANGE EXPANSION

NEW IN STOCK FROM PEDDERS

More European shock absorbers listings added to the range

Performance inspired by pit lane to suit Ford Mustang With so many options for your Mustang, Pedders says you can’t go past its offerings when looking for the best in performance suspension.

Pedders offers options of Extreme XA adjustable coilovers, SportsRyder EziFit, SportsRyder coil springs and a host of other products.

Part # 160052 581046 909031 902222 220008 220009 580097

Description Pedders Extreme Xa Adjustable Coilover Kit Pedders SportsRyder Adjustable Camber Plate Pedders Ezifit Spring and Shock Kit Pedders Ezifit Spring and Shock Kit Pedders SportsRyder Lowered Coil Spring Pedders SportsRyder Lowered Coil Spring Heavy Duty Strut Mount

F/R F&R

For more than 65 years, KYB has developed suspension products for a wide range of applications including railroad, aircraft landing gear and, of course, for passenger and commercial vehicles.

KYB says as experts in the suspension field, it invests in continual market research, vital to identifying market trends and opportunities.

“In Australia especially, we monitor car parc data closely to ensure our product range is aligned with demand,” KYB Australia Product Marketing Manager, Larry Coulthard, said.

“We identified a significant shift in preference towards European manufacturers and those cars are about to hit the aftermarket in large volumes.”

To combat this shift in demand, the team at KYB says it has worked tirelessly to increase their range of replacement shock absorbers for European vehicles.

F

Last year, KYB’s range expansion included more than 540 new part numbers, which resulted in approximately 2400 new European listings.

F

Since then, the KYB range of shock absorbers and struts has continued to expand, with more car applications added to the large range of European car makes and models.

R

KYB says its suspension products are vehicle specific, making each part ideal for its corresponding make and model. In addition, KYB states it considers the specific factors that each unique vehicle demands, for example: vehicle type, intended use, level of comfort and performance.

F

KYB is distributed by NGK Spark Plug (Australia) Pty Ltd. R

For more information, contact KYB on 1300 554 059 or visit www.kyb.com.au

F

BRAND NEW TJM REMOTE RESERVOIR SHOCK ABSORBERS The new twin adjustable shock absorber from TJM, Pace Performance 4x4 Suspension, has arrived TJM says Pace Performance 4x4 Suspension has been designed to provide the ultimate off-road experience for both weekend adventurers and high performance off-road users.

The unique eight-stage compression and rebound adjustability provides a fully customised ride to suit any load application.

For Ford Mustang 15-On Part # 160099 909157 902315 220136 220137 580095

Description Pedders Extreme Xa Adjustable Coilover Kit Pedders Ezifit Spring and Shock Kit Pedders Ezifit Spring and Shock Kit Pedders SportsRyder Lowered Coil Spring Pedders SportsRyder Lowered Coil Spring Heavy Duty GT500 Style Strut Mount

F/R F&R

TJM’s Pace Suspension has been running in the Patriot Campers’ Megatourer over the last year and was recently fitted to Patriot’s new Ford Ranger Supertourer, giving Justin Montesalvo and the team the opportunity to test in the field.

F

When asked about his experiences, Justin shared that “this suspension is leaps and bounds above anything else that we’ve tried before.”

R

The patented inbuilt hydraulic bump-stop provides the perfect solution for vehicles that experience suspension bottoming at high speeds or when heavily loaded.

F

As the suspension reaches maximum compression, the internal bump stop progressively increases damping resistance for maximum impact control. As a result, the vehicle and occupants are protected from high stress loads. The innovative monotube design consists of a single wall construction which ensures direct heat dissipation, says TJM.

To find out more, please contact your local Pedders outlet or visit www.pedders.com.au 70

R F

TJM’s Pace Suspension is now available for the Ford PX Ranger 2012+, Mazda BT-50 2012+, LandCruiser 79, 78 and 76 Series (single cab, dual cab, troop carrier and wagon) with many more coming soon.

Visit www.tjm.com.au/products/pace-suspension for more information.

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 71

STEERING & SUSPENSION

NEW REAR AIR SUSPENSION STRUT For 2011 Lexus LS 460 with AVS Arnott Air Suspension Products has introduced new aftermarket rear air strut AS-2856 for the 2007-2011 Lexus LS 460 (XF40/41 Chassis) with Adaptive Variable Suspension.

AS-2856 is an Arnott-engineered aftermarket air suspension strut which fits the rear right or left hand side of the short and long wheelbase 20072012 Lexus LS 460 and 2008-2012 LS 600h both with Adaptive Variable Suspension (AVS).

This new assembly replaces the OE strut and features a new, not remanufactured, customtuned shock absorber. The Arnott strut features a new heavy-duty air bladder from ContiTech which

is protected by an aluminium can along with a CNC-machined top mount and sealing cap made from aircraft-quality aluminium.

This new air strut is assembled with Arnott's longlasting seals, O-rings, bump stop, heavy-duty crimping rings, new air line fitting and a dust boot to protect the shock.

Arnott-designed new struts are an excellent alternative for aging air suspension systems because they provide the luxury, comfort, and auto leveling of air springs but replace the older original active damping shock with a new, customvalved shock designed to provide a great ride at a more affordable price.

Key Features: • • • • • •

New custom-valved shock absorber Multi-Ply ContiTech Air spring bladder Pre-assembled for easy installation Fits left or right side Detailed installation manual available Designed, assembled and tested in the USA

Arnott says the featured new aftermarket air

suspension strut is a high-quality, cost-effective solution for Lexus LS 460 owners concerned about failing OE air suspension parts leaving them with expensive and recurring maintenance problems. Arnott also offers AS-2855, a new front air strut; along with Air Suspension Compressor P-3188 to round out its offering for the XF40/41 Chassis LS 460.

To see Arnott's array of additional aftermarket replacement parts for Lexus vehicles visit www.arnottindustries.com/products/lexus-airsuspension Since 1989, Arnott has provided the highest quality air suspension products along with exceptional customer service for luxury cars, trucks, and SUVs including many Buick, Cadillac, Chevrolet, Ford, Lincoln, Mercury, Audi, Bentley, BMW, Citroen, Jaguar, Land Rover, Lexus, Mercedes-Benz, Porsche, Saab, and VW models along with motorcycle air suspension kits for several makes including Harley-Davidson.

For more information, visit www.arnottindustries.com

71

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 72

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 73

STEERING & SUSPENSION

GABRIEL SHOCK ABSORBERS AND 4X4 DRIVING Some people will remember the days when, for the keen motorist, the dream holiday was towing a caravan up or down the coast or into the country The usual destination was a Caravan Park where some basic facilities and perhaps a spot of fishing would add up to ultimate relaxation and enjoyment to remember.

And what made it all happen was a faithful old Holden or Falcon – never mind if, due to poor preparation, some of these could be seen on the side of the road, bonnet up, steam hissing out of a blocked radiator or a burst hose or due to the old water pump not being up to the task.

Move forward some 20-30 years and to the Dual Cab 4x4 explosion – these are now the vehicles that can take people off-road, to places that were unreachable in the old days.

Apart from rugged vehicle design and construction, all kind of accessories such as exhaust snorkel, bull bars, power winches and more make it possible and safe to drive off road and places that, in the old days, were “off the map” for most motorists.

A part of the vehicle that plays a very important part in this kind of motoring is the suspension system, which needs to cope with severe off-road conditions as well as offer a comfortable ride on the motorways and around town.

This is where springs and shock absorbers are required to do the job.

Rugged, solid construction, 360 degrees arc welded mounts, heavy duty rubber bushings, large bore pistons, hi-tech seals, large fluid capacity cylinders and high temperature hydraulic oil are just some of the features that Gabriel reports it

Vince Messetti of V&M Automotive, Gladesville NSW, fits and recommends Gabriel UltraPLUS in a recent customer’s Toyota Hilux.

has built into its UltraPLUS 4x4 shock absorbers, making use of engineering know-how gained over more than 100 years in the shock absorber business.

Available for standard or lifted suspension, Gabriel says its UltraPLUS can claim to live up to the Gabriel – The Original shock absorber. It is available from Gabriel Distributors, leading Auto Parts Resellers and from Supercheap stores.

For more information, visit www.brandlines.com.au

73

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 74

STEERING & SUSPENSION

COOLDRIVE JOINS WITH BILSTEIN SUSPENSION PRODUCTS CoolDrive Auto Parts has joined forces with one of the world’s most iconic suspension brands, Bilstein A comprehensive range of Bilstein’s quality OEM replacement shock absorbers, electronic shock absorbers and air suspension modules are now available from CoolDrive’s iShop online ordering system and from all branches across Australia.

in the Virgin Australia Supercars Championship, and Bilstein with its five decades of motorsport experience, including touring car championships, to the World Rally Championship and Formula One.”

“CoolDrive is proud to be one of the select few distributors of Bilstein shock absorbers in Australia,” CoolDrive Auto Parts Product Manager - Underbody and Cooling, Graeme Dyall, said.

Bilstein’s coverage is extensive, with products for vehicles from manufacturers including Aston Martin, Audi, BMW, Ford, Jaguar, Land Rover, Lotus, Mercedes-Benz, Mitsubishi, Nissan, Opel, Subaru and Volkswagen.

“Bilstein products cover original equipment fitments, series productions as well as replacement parts with Bilstein applying its high quality standards to all of its products and we know that our customers will be impressed with the quality and performance they deliver.

“There is a strong synergy between CoolDrive and Bilstein with motorsport underpinning both organisations - CoolDrive with the Blanchard family’s motorsport heritage and Team CoolDrive

CoolDrive will be supplying the full range of Bilstein’s European vehicle OEM replacement shock absorbers, as well as products that have not been available in Australia for select models from Honda, Mazda, Mitsubishi, Subaru and Toyota.

Bilstein’s replacement electronic shock absorbers are also available from CoolDrive, as well as its air suspension modules for Mercedes-Benz, BMW and Volkswagen Group vehicles.

Capping off the Bilstein range at CoolDrive is replacement power steering racks for MercedesBenz Sprinters, Vianos and Vitos.

For more information on the Bilstein products available from CoolDrive Auto Parts, go to www.cooldrive.com.au

TWO ORIGINALS FOR MAXIMUM SECURITY Bilstein explains why some of their air suspension modules differentiate in OE and aftermarket version In 1997, jointly with Mercedes-Benz, Bilstein brought the air suspension module to production series maturity.

Since then, this type of technology has been further developed with all well-known car manufacturers.

However, in spite of these close co-operations, it does occur that the OE parts and their corresponding aftermarket parts differentiate optically, which happens for some “good reasons,” explains Bilstein.

The Bilstein B4 air suspension module is the only pneumatic suspension in the series replacement segment offering uncompromising original equipment quality, the company says.

This is a fact which awakens high expectations also on the optics of Bilstein products. Yes, some of the Bilstein B4 air suspension modules really do look different from the original equipment systems. But what can surprise, or even irritate, at first, with a second look becomes obvious and logical, says Bilstein.

In most cases it is a question only of differences 74

in the optics of the air suspension modules.

Sometimes the thrust bearings differentiate, sometimes the cable fastening or the flexible bellows.

And occasionally, reports Bilstein, the optical differences are even quite large: the OE air suspension modules of some construction series, for instance, are provided with an external reservoir. In case of the further-developed aftermarket air suspension modules, on the other hand, they are integrated into the module: here the reservoir is "hidden" in the roll-out piston under the flexible bellows.

Bilstein reports these optical differences and changes are the result of a continuous improvement and further development - and thus a direct advantage for workshop partners and their customers.

It states the modular structure of the Bilstein aftermarket air suspension modules follows an individual product design resulting in the Bilstein claim: uncompromising original equipment quality or better. In fact, Bilstein says that in spite of occasionally occurring external differences; in

the case of all air suspension modules, it guarantees 100 percent functionality and fit accuracy.

Bilstein air suspension modules always come with important information relating to the product plus a detailed installation manual. For those air suspension modules, which do differentiate optically from the OE air product, customer will find particular additional information enclosed as well. Furthermore, workshop professionals can find helpful videos with installation dos and don'ts on the official Bilstein YouTube channel.

For more from Bilstein, visit www.bilstein.com

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 75

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 76

REPLACEMENT PARTS

SCREW-IN OR BOLT-ON REAR COMBINATION LAMPS From LED Autolamps If you need a rear combination lighting solution that enables you to surface mount with a screw fit or bolt-on application at an affordable price, then LED Autolamps says it has just released the perfect product: the 283 Series lamps.

The 283 Series features a removable mounting bracket that gives the end user the choice of screw-in with included stainless steel screws or to use the supplied stainless-steel bolts to install from the rear of the fitting surface.

These lamps have all of the necessary functions in a sleek modern design with a Stop/Tail/Indicator and a Stop/Tail/Indicator/Reverse, both with ADR compliant inbuilt reflex reflectors built into the assembly.

Measuring 283mm x 100mm, LED Autolamps says the lamps also offer a super low profile of only 25mm that not only offers protection against unwanted impact damage but is up to 40 percent less than other similar lamps on the market, making it the perfect fit for small to medium vehicles, trailers and caravans.

LED Autolamps notes that Australia’s harsh climate and road conditions will challenge any external product but says you can rest assured your investment will outshine long after others have long since given up. It says it can make this assurance thanks to the hardened acrylic lens which is UV and impact resistant with the base and removable dual fitting bracket constructed of tough ABS plastic. It says all of this is offered as well as stainless steel bolts and screws with 30cm of sheathed tinned copper wire for added corrosion protection.

A specially-designed lens with enhanced optical performance amplifies the 48 high-powered SMD LEDs, delivering a super bright even spread output that LED Autolamps says not only looks incredible but exceeds all required Australian Road standards.

The 283 Series is available in a useful 12-24 voltage range or as a 12 volt only version perfect for Caravan manufacturers. The lamps also have a low current draw on electrical systems and are fully submersible and tested to IP67 water and dust ingress protection.

LED Autolamps states its new 283 Series offers a clean modern design with no visible screws or fittings and with the screw or bolt-on option as well as a peace of mind five-year warranty, promises you won’t be disappointed.

For information, visit www.ledautolamps.com for your local distributor or call LED Autolamps on 03 9466 7075.

TRANSGOLD MOVES TOWARDS PEAK VEHICLE COVERAGE Australia is a difficult market for a parts supplier Transgold explains that we have more than 50 different car manufacturers selling vehicles here, so the 17 million cars on the road are made up of a broad range of makes and models.

This is complicated by the average age of our vehicles. It is well known that the age of the average car in Australia is 9.8 years. Less well known is that new car buyers replace their cars about every 6.5 years whilst those drivers who have second hand vehicles hold onto them for over 11 years.

This means a lot of Australians are running around in vehicles built in the last century, and they all need servicing and repairing.

Auto mechanics and parts retailers prefer to deal with suppliers who not only stock all the necessary parts permutations but who can get the right one to them quickly and economically.

Transgold says it believes it is its job to hold the widest practical range of products to service all the different models on our roads today. Over the last decade, it says it has progressively built up its catalogue and that it has now achieved the following coverage levels: • Engine mounts – 95 percent • Suspension bush kits – 80 percent plus • Transmission kits – 99 percent plus • Filters – 95 percent plus • Driving and Timing Belts – 95 percent plus • Auto globes – 95 percent plus

Getting to a level above 95 percent is not economically feasible, explains Transgold, which states it has already had to double its own warehouse space in the last few years.

This means there are 300 transmission kits, 1500 suspension bush kits and 2000 engine mounts to choose from.

All Transgold parts are direct OEM replacement standard and are backed by a 12 month, 20,000km warranty.

Fortunately, says Transgold, there is a handy Part Finder on its website to

For more information, visit www.transgold.com.au

76

allow you to pick the right part number. The three catalogues have also been optimised for mobile use and display well on all the major platforms such as Android and IOS. Transgold says it is committed to building its suspension range to that 95 percent vehicle coverage level, although at 1500 parts it says it is currently the most comprehensive range in Australia.

Transgold explains its commitment stems from knowing that many drivers, from 4WD owners to professional drivers, strongly prefer the comfort and feel of rubber suspension. Now, it says, they have a credible source of supply outside the car dealers.

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:14 PM

Page 77

REPLACEMENT PARTS

REPLACEMENT PARTS FROM DAVIES CRAIG; REALLY? Yes, says the automotive cooling component manufacturer Electric fans, electric water and booster pumps or transmission oil coolers are generally viewed in the automotive aftermarket as respected ‘performance enhancement’ products and not often articulated as ‘replacement parts’, says Davies Craig.

The highly regarded Australian manufacturer says an interesting analysis of responses from customers reveals over 30 percent advised they had made their specific purchase to replace an OEM component.

In many cases, says Davies Craig, their rationale was motivated by the fact that some specific OEM replacements had proven to be more expensive than a well-matched Davies Craig product which offered a broader scope of functionality when installed.

‘Superior performance’ is a well hackneyed phrase in the automotive aftermarket industry but Davies Craig says this may not always be the reasoning behind a particular vehicle parts purchase, rather the benefit that comes with the selection of a specific component.

“Improved access to the internet along with YouTube videos, websites, Facebook, Twitter, Instagram via mobile phones etc has given those people who may only have a passing interest in just keeping their vehicle on the road, a broader selection of choices when it comes to the ‘replacement’ of a vehicle’s unserviceable component,” Davies Craig Sales and Marketing Manager, John Benson, said.

“Davies Craig receives hundreds of emails and phone calls per month from people all around this country and indeed all over the world asking for advice on replacing their existing OE mechanical water pump for example with an electric water pump or their OE mechanical/electric fan or fan clutch assembly with a Davies Craig Thermatic Electric Fan. “Davies Craig has any number of FAQs, videos etc and we even publish our entire range of product Installation Instructions on our website, www.daviescraig.com.au so anyone can have access to all the cool replacement products available under the reputable Davies Craig banner.”

For more from Davies Craig visit www.daviescraig.com.au

77

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 78

REPLACEMENT PARTS

ADVICE FROM BENDIX The company provides advice on today’s modern brake pad wear sensors In today’s sophisticated automotive world, electronic brake wear sensors are fitted to a wide variety of modern cars, especially European cars.

They tell you when it’s time to replace your worn brake pads, but how do they work and how often do they need to be replaced?

Electronic brake pad wear sensors replace the traditional metal squealer tabs found commonly in braking systems. These tabs work by rubbing against the rotor once the pads have reached the end of their service life. By making a loud squeal it simply lets the driver know that the brakes require service.

The downside of this warning apart from the squeal is that most drivers tend to ignore the warning thinking the sound will eventually go away. Electronic brake wear sensors don’t have the noise element and give the driver a more accurate gauge on how much brake pad life is left.

The new wear sensors are designed to break or complete a circuit once the brake pad has worn down enough for the sensor to contact the brake rotor. This will usually activate a warning light on the dash indicating to the driver that it’s time for a brake pad change.

Brake pads wear systems feature a sensor in each corner of the vehicle and are usually installed within the inner brake pad. However the number of wheels fitted with sensors and their placement on the brake pads can vary from car to car. These systems usually consist of a wire loop with a small amount of current running through it.

Modern brake wear sensors have gained a few more tricks as they not only alert the driver of a brake service being due but they can also estimate how much life you will get out of the current pads.

These trick sensors work using two resistor circuits running parallel at two depths in the pads and are known as two stage sensors.

As the first resistor circuit breaks the resistance in the sensor increases and this is used to gather information such as wheel speed, brake pressure, brake disc temperature, brake operating time and mileage to estimate the life remaining in the brake pad.

This is usually displayed in the vehicle’s information centre as a warning light that varies in colour as the pad wears. Once the second circuit is broken it triggers the warning light that lets the driver know that it’s time for a brake service.

As brake pad wear sensors are designed to break or complete a circuit by contacting the brake rotor, they are not reusable and should be replaced with every brake pad change.

Bendix Euro+ Brake Pads come with all the necessary clips, shims and sensors for most popular makes and models so you are fully equipped for the next service job.

Bendix says its Euro+ Brake Pads are guaranteed to fit most common makes and models and are available from Bendix stockists.

For more information, visit www.bendix.com.au/stockists or to view the Video on Wear Sensors go to https://bit.ly/2uxebTb

GO WITH THE FLOW AND WIN Ryco launch innovative Air Filter Promotion Ryco Filters says it is committed to helping workshops increase business and customer satisfaction and its latest promotion is designed to deliver on that promise.

Designed to both educate and reward workshop owners, workshop staff and customers, Ryco says its ‘Go With The Flow With Ryco’ promotion will assist to increase air filter sales.

“Every time a customer walks into your workshop, there’s an opportunity to increase the value of the sale,” Ryco Group General Manager, Sales and Marketing, Ross Lamb, said.

“But quite often that potential is missed.

“When it comes to vehicle servicing, nine out of ten times the oil and oil filter will be changed, but in many cases changing the air filter is overlooked.”

Ryco says Air Filters are in fact the most important filter to change regularly to ensure your customers engines are fully protected.

“It’s a little known fact that an Air Filter can ‘breathe’ approximately 10,000 litres of air for every one litre of fuel consumed by the vehicle,” Ross said.

“That’s enough air to fill an average suburban 78

house passing through the air filter every ten minutes. Now ask yourself, are you maximizing air filter sales in your business every time a customer is looking to do a service?”

There are three simple steps workshop owners and staff can take to increase air filter sales when you are completing a service on a customer’s vehicle, explains Ryco.

Firstly, ask them when they last changed their air filter.

Next, bring to their attention that changing the air filter in their engine regularly is just as important as changing the oil filter when it comes to maintaining their vehicle and protecting their engine.

Finally, offer to change the air filter as part of the service. Once customers understand the important role an air filter plays in protecting their engine, convincing them to purchase a replacement air filter is often easy says Ryco.

“To help you increase air filter sales and ‘sweeten’ the service for the customer we have created a variety of literature and promotional items that explain the advantages of regularly replacing a vehicles’ air filter,” Ross said.

“In addition, our ‘Go With The Flow with Ryco’ promotion provides, you, your staff and customers the chance to win amazing prizes.”

Ryco says the ‘Go With The Flow’ promotion is guaranteed to drive air filter sales and increase awareness about the value in replacing air filters regularly.

“There are hundreds of prizes up for grabs including Flight Centre vouchers loaded with $1000, Dyson products including hair dryers, vacuum cleaners and fans, Dr Dre headphones, plus much, much more,” Ross said.

To find out more about air filters and to enter the draw to win your share of the prizes, visit www.winwithryco.com

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 79

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 80

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 81

REPLACEMENT PARTS

AA GASKETS EXTENDS ITS RANGE The range now includes sets to suit popular brands including Audi, BMW, Mercedes, Volkswagen and Volvo Proudly Australian owned, AA Gaskets says it has announced the release of 50 new Cylinder Head Bolt Sets under its Permaseal brand.

The extended range now includes sets to suit popular brands including Audi, BMW, Mercedes, Volkswagen and Volvo.

“We are committed to providing our customers with the most extensive range of Cylinder Head Bolt Sets,” AA Gaskets Executive General Manager, Stuart Chandler, said.

“As the popularity of European cars continues to increase, we quickly identified the need to address the demands from our customers for Head Bolt Sets to suit these vehicles.”

In addition to building Australia’s largest range of Cylinder Head Bolt Sets, Permaseal is committed to providing mechanics and automotive professionals with the highest levels of aftersales support and manufacturing quality.

“We have a team of over 70, all of whom are highly trained and are considered experts in their field,” Stuart said.

“In addition, we pride ourselves on providing fast, accurate and complete delivery to ensure our customers avoid the frustration of dealing with returns.”

As the name suggests, the AA Gaskets range includes much more than just Cylinder Head Bolt Sets, in fact, AA Gaskets says it has a market leading VOR (Vehicle On Road) coverage.

“We have built our reputation on manufacturing excellence, continual range segment expansion and expert advice,” Stuart said.

“Today we have in excess of 9850 product lines, 7600 Premium SKUs, providing components for more than 3100 engines. When you combine our extensive range with our five-year, 150,000 km warranty, you can rest assured that we have got you well covered.”

AA Gaskets has been manufacturing and distributing quality components for more than 60 years. It says the result is a premium product offering combined with best in class gasket set content, means it is poised to continue to grow well into the future.

“An important part of our business is our OEM technical agreements,” Stuart said.

“We provide OEM component sourcing which has significantly increased our product development resources. As a result, we have the capacity to identify new market opportunities and release products to address these in extremely short time frames.

To assist customers to identify the right head bolt

set for their application and to ensure correct installation, AA Gaskets has developed an indepth resource which is provided free of charge.

“You can find cylinder head bolt torque specifications and sequence guides simply by visiting our website and searching on your desired engine or vehicle listing.

“Once you have found the correct application, clicking on the spanner icon will allow you to view, print or download information to assist in bolt sequencing.”

To review AA Gaskets’ range of components, visit www.aagaskets.com.au or call 1800 620 895 to discuss your requirements.

the spare part or by entering the vehicle’s identification number (VIN).

will need to ensure Australia is set as the country in the default settings.

It is also possible to find the necessary parts via a list of vehicle manufacturers.

The ZF Part Finder App for iOS is available from the App Store and for Android on Google Play.

As app content is customised by country; therefore upon downloading the app, local users

For more information visit www.aftermarket.zf.com/go/zf-partfinder

“The release of the 50 new Cylinder Head Bolt Sets is a great example of AA Gaskets depth in research and development.”

The team at AA Gaskets say that quality product is only part of their offering and they regularly engage trade customers and workshop staff with a variety of valuable resources.

“Our ‘Gasket Torque’ newsletter is distributed regularly and is designed to provide subscribers with updates on the release of new parts in addition to including helpful hints and technical information,” Stuart said.

FIND THE RIGHT REPLACEMENT PART With ZF’s Free Part Finder App ZF Aftermarket says finding the right replacement part is incredibly straightforward for its customers, with ZF’s Part Finder smartphone and tablet app.

The free Part Finder app allows customers worldwide to search the entire spare parts range from ZF Aftermarket’s premium product brands of ZF, LEMFÖRDER, SACHS and TRW. Content in the app is conveniently structured for fast and intuitive navigation, with customers able to search for replacement parts by various means, including entering the reference code specific to

81

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 82

REPLACEMENT PARTS

PLUSQUIP AUTO SAKURA FILTERS Quality filters are amongst the most ELECTRICAL important parts for our vehicles PARTS AND TOOLS The PlusQuip range of auto electrical replacement parts and tools continues to expand with the recent launch of four new workshop kits

Among many filter brands in the market, Sakura Filters says it has been positioning its brand as one that can be trusted for quality.

Sakura Filters says its products are manufactured by one of the biggest filter manufacturers in the Asia Pacific, who also supply to major OEM, OES, and popular aftermarket filter brands around the world.

The EQP-053 Terminal Assortment and Crimper Kit features a Ratchet Crimping Tool and 1000 pieces of the most commonly used electrical Connectors and Terminals, including Insulated Male and Female Spade connectors, Insulated Eyelet Terminals and Insulated Wire Joiners.

“Our products are designed and tested to meet the JIS, ISO, SAE standards which assure us that the products meet the engine specifications,” Sakura Filters Sales and Marketing Manager, Joseph Liman, said.

The EQP-056 Fuse Assortment Kit contains 228 of the most commonly used Fuses for most automotive applications including Mini Blade, Standard Blade, Maxi Blade and 3AG Glass fuses, in a variety of current ratings.

Sakura Filters says its products are supplied to more than 120 countries and are registered in more than 100 countries worldwide, in line with the company’s commitment to providing Global Quality that meets local needs.

“With a full awareness of the unique characteristic of Australia and New Zealand markets, we provide a wide range of products that produce to meet Australia and New Zealand specification,” Joseph said.

“With more than 2,700 part numbers available and 100 new part numbers released every year, we keep our commitment to fulfil the very dynamic needs of the market.”

Sakura Filters are available for automotive applications including passenger cars, 4WDs, light

The EQP-055 Connector Assortment Kit contains 350 Quick Connectors for automotive applications.

This kit includes both Male and Female Quick Connect Housings in one, two, three, four and six-pin configurations, and Non-Insulated Male and Female Blade Terminals to suit.

The EQP-054 Heat Shrink Assortment Kit contains a range of Electrical Heat Shrink Sleeve Tubing pre-cut to convenient 50mm lengths for ease of use.

The kit contains nine sizes (two, three, five, seven,10, 13, 16, 20, and 25mm) in both Red and Black Colours for easy identification.

The PlusQuip range includes products for the professional technician involved in the diagnosis and service of engine management systems.

PlusQuip products are workshop quality and all come with a 12 month warranty and technical support.

For more information or to locate your local stockist, visit www.plusquip.com.au 82

commercial trucks, buses and motorcycles. It also supplies a wide range of products for Heavy Equipment and Industrial Machinery which includes supply to the construction and mining industries.

Sakura Filters Australia has been in the automotive parts industry for more than 25 years, providing service to the Australia and New Zealand market.

It began under the name Filter Sales Australia in New South Wales in June 1990, and with significant growth over the years the company says it became one of the market leaders in the aftermarket filter business.

With strong commitment to support across Australia, the company opened its Queensland warehouse in June of 2003, before opening another warehouse in November 2006 in Victoria.

At the close of the 2003 financial year, Sakura Filters Australia hit a record of two million filters sold within a year.

For more information and easy access to the Sakura Filters E-Catalogue, please visit www.sakurafilters.com.au

NEW FROM TRICO The Trico 13-I Exact Fit Rear Micro Beam Blade Wiper for Hyundai i30 With winter well upon us, Trico Products Australia has launched the new 13 - I Exact Fit Rear Micro Beam Blade wiper to suit the popular Hyundai i30, 2012 – 17 (GD series).

Trico Products Australia says it is a common misconception that rear wipers are expected to last longer than the front wipers because of lesser use, but that’s not always the case – sun and heat can cause the rubber to break down just as quickly as the front wipers would.

With this in mind, it is important to ensure the best rear wiper fitment to your vehicle. The new 13 - I Trico Exact Fit Rear wiper features critical rear windshield visibility in today’s demanding driving environment and is manufactured from the finest UV treated natural rubber and high strength steel.

Designed to meet and exceed OE specifications,

the 13 - I Trico Exact Fit Rear with Exact Fit arm connector enables fast and easy installation, says Trico Products Australia, which states Trico Exact Fit Rear Window Wipers make it easy to restore your vehicle to original factory quality.

Trico says it is the world’s leading wiper blade company, dedicated to providing clear vision to drivers for over 100 years.

Further, it states it is a supplier to the world’s leading car manufacturers, totally focused on meeting the needs of the automotive industry in just one category: visibility products.

For more information on the 13 - I Trico Exact Fit rear wiper or any Trico branded wiper product, contact your local Trico account manager or call 03 9271 3288 or visit www.tricoproducts.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 83

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 84

ENGINE MANAGEMENT

DAYCO OVERRUNNING ALTERNATOR PULLEYS Dayco’s range covers 32 current vehicle manufacturers With the ever increasing number of accessories and auxiliary systems which require extra electrical power in modern cars, Overrunning Alternator Pulleys (OAPS) are becoming increasingly popular on many late model vehicles to deal with increased alternator loads and engine torsional fluctuations.

Dayco Australia says it offers the aftermarket a premium quality range of Overrunning Alternator Pulleys (OAPS).

Dayco’s broad range consists of 114 part numbers covers 32 current vehicle manufacturers from Alfa Romeo to Volvo.

Auxiliary systems such as power seats, heated and cooled seats, GPS navigation systems, electric power steering systems, on board entertainment systems and more, all place increased strain on alternators, front end accessory drives and drive belts, unless managed effectively by quality Overrunning Alternator Pulleys (OAPS).

Dayco OAPs allow the alternator to ‘freewheel’ when the belt speed drops and are engineered with one-way clutches that allows the rotational inertia of the alternator to “overrun” during any belt deceleration.

Dayco says its OAPs are designed for long service life, decreased drive belt vibration and reduced belt slippage during rapid acceleration or deceleration; resulting in reduced stress on the drive belt and other accessories as well as increased alternator and drive belt life.

Please note that Overrunning Alternator Pulleys require special tools for removal and fitment and Dayco can provide the necessary tools available.

To find out more, contact Dayco Australia customer service on 03 9794 4466 or email au.csd@dayco.com 84

GOSS TALKS HIGH PRESSURE FUEL PUMPS Direct Injection petrol engines are now fitted to more than two million vehicles in Australia and New Zealand They allow manufacturers to produce a low capacity engine that produces higher output while providing improved economy and lower emissions.

Basically, the Direct Injection system injects a precise amount of fuel directly into the combustion chamber at much higher pressures than traditional petrol injection systems, allowing the engine to run leaner and more efficiently.

The High Pressure Fuel Pump (HPFP) is the main component in this system, says Goss, explaining it is responsible for compressing the fuel supplied by the Electric Fuel Pump to the pressure required for High Pressure Injection.

The HPFP is mounted to the engine and mechanically driven by the camshaft, while the ECU is able to vary the output to match the load requirements of the engine. Various sensors and solenoids provide inputs to ensure the system functions at maximum efficiency, as follows: 1. Pressure Solenoid – controls the volume and pressure of the HPFP by changing the stroke and port location.

2. Pressure and Temperature Sensors – generate information for the best possible combustion condition.

There are a number of factors which can cause the Direct Injection HPFP to malfunction.

Diagnosing the issue is usually straight forward, however the cause of the pumps failure also needs to be found and rectified or the new pump will prematurely fail.

Common failures and causes include: • Lack of maintenance: when oil changes are stretched out or missed altogether, this can

•

•

•

•

cause wear between the camshaft lobes and the HPFP follower, as well as carbon build up in the intake. This will prevent the HPFP from generating enough piston movement therefore reducing the fuel pressure. Fault codes will normally be logged, and the MIL will illuminate.

Incorrect engine oil: can cause the HPFP to fail prematurely due to inadequate lubrication of the camshaft and HPFP cam follower. This can also damage the camshaft lobes and it is also important to inspect and remedy this upon replacing a HPFP. Leaking Injectors: due to the extremely high fuel pressures the system runs at, some leak down may occur when the engine is switched off. This can cause a build-up of carbon and a rich fuel mixture, creating a longer crank cycle and early failure.

ECU Software: if you are diagnosing a driveability problem on a petrol direct injection vehicle or replacing a HPFP, make sure the engine ECU has the latest calibration. Newer calibrations can help solve wear problems and driveability issues and may save you from replacing the pump.

Smoke on start-up: seals failing within the pump can allow lubricating oil to enter the fuel side when the engine isn’t running. There will be numerous rich codes logged in this scenario.

Goss – Vehicle Mechatronics says it has recently released a range of Direct Injection High Pressure Fuel Pumps to complement its already market leading range of electric and mechanical fuel pumps.

Goss says the addition of the HPFP segment to its range sees it moving with the latest in vehicle technology, with the new range covering over a million vehicles on our roads.

The Goss range of vehicle mechatronic products is continually evolving and growing, which it says ensures its commitment to offering the true genuine alternative.

For more information or to find your nearest stockist, visit www.goss.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 85

ENGINE MANAGEMENT

GERMAN INNOVATION AWARDS HONOUR BLUECHEM GROUP Bluechem’s Carbon X product was recognised by the expert jury The Bluechem Group’s combustion chamber cleaning system, Carbon X, has been announced as the winner of the ‘Excellence in Business to Business – Chemical Industry’ award of the German Innovation Awards.

Bluechem says the prize honours the many years of innovative strength, user focus and value-added orientation of the international group of companies.

Given by independent experts from industry, science, institutions and finance, Bluechem says this recognition of the product they released last year honours the innovation which allows it to have a decisive differentiation amongst its competition and also significantly contributes to its market success.

"As a technology leader in vehicle chemistry with 30 years of experience, innovation strength, userbenefit orientation and cost-effectiveness have always been among our core values,” Bluechem Group President, Werner Urban, said.

“Thanks to the German Innovation Award, our great achievements are now visible to a broad public!"

The German Innovation Award is set up by the German Design Council, founded by the German Bundestag and endowed by German industry.

Since 1953, this foundation has been committed to the competitiveness of companies and holds various competitions for design, brand and innovation services of international standing.

"Above all because of its high standards, its transparency and its independence – from the nomination to the awarding of prizes – the German Innovation Award provided the perfect opportunity to present the Bluechem Group and its work across all industries," Werner said.

“The evaluation criteria include for example, the user benefits, the functionality and operability, the economic efficiency, the longevity and quality as well as the sustainability.”

What is Carbon X? With the help of the cleaning system Carbon X, the entire combustion chamber of an engine can be liberated of all operational deposits without the need for costly disassembly of the cylinder head.

The unique chemical formulation is suitable for both diesel and petrol engines, and removes even the most stubborn and hard-to-reach deposits in depth.

The innovative cleaning system Carbon X noticeably improves the smooth running of the engine and optimizes the combustion of the fuel.

For more on Carbon X, see page 50 of this magazine.

For more information, visit www.bluechemgroup.com

85

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 86

ENGINE MANAGEMENT

PAT EXPANDS AUTOMOTIVE AFTERMARKET PRESENCE More than 10,000 product lines are offered across 50 product categories Based on the latest vehicle technologies, EFI and Engine Management specialist Premier Auto Trade says it has recently added many new products to its comprehensive range of replacement components.

As vehicle engine management systems now require much more sophistication in sensing and control, the Aftermarket relies more than ever on reliable replacement sensors and components.

As part of this market and technology direction, PAT says it has developed the most extensive range of Fuel, Ignition, Emission and Sensor components over the last 25 years, including more than 10,000 product lines in 50 product categories.

Premier Auto Trade has recently added Mechanical Fuel Pumps to its Fuel range, which now has more than 800 Fuel Pump part numbers.

The Emissions range has grown to include more than 800 Oxygen Sensor and Air/Fuel Ratio Sensors, and the EGR Valve offering now covers

more than 100 parts with over 90 percent vehicle coverage.

The expanded PAT Stop Light Switch and Sensors range now covers over 95 percent of vehicles in Australia, with more than 120 part numbers, and the Idle Speed Control program now covers four million vehicle applications in Australia, with over 145 part numbers. There is also more than 600 CAS and CAM Sensors and 550 Ignition Coils available.

The Wheel Speed Sensor program from PAT is now the largest in the Australian Aftermarket and includes over 330 parts, featuring Direct OE replacement sensors, equipped with the correct plugs, wire sheathing and mounting brackets for faster, easier installation.

The Premier Auto Trade range also includes Exhaust Pressure Sensors, Exhaust Gas Temperature Sensors, Accelerator Pedal Sensors, Electric Valve Solenoids, Variable Cam Actuators and Intake Control Valves.

Premier Auto Trade’s Premium Range specialises in Original equipment (OE) products from the world’s leading manufacturers including Bosch, Delphi, Pierburg, Hitachi, Denso, TI Automotive, Walbro, Hella, BMC Air Filter, TE Automotive, Airtex, NTK, VDO, Bremi, Valeo, Walker Products and Intermotor.

Premier Auto Trade distributes products throughout Australia via a network of specialised resellers and leading automotive groups.

For more information, visit www.premierautotrade.com.au

SCAN TOOLS What should you look for?

Interequip says it hears this question all the time: “why is this tool any better than another?” It’s a fair question, when you are about to spend $2,000 to $8,000 on a tool you deserve to know.

Interequip notes this question is often answered in a generally ambiguous way with statements like “it has a comprehensive vehicle database” or “deep diagnostics”. Comprehensive? Compared to what and how deep is deep? Most people know the answer they’re going to hear before they’ve asked it, laments Interequip.

Now, Interequip says it would like to introduce you to the Carman i100 and answer that question honestly.

Reason number one What happens if I break a screen? The Carman i100 is a windows based tool. Interequip supplies it with the full program on a flash drive. If you break a screen you can load it up on a laptop or buy your own windows tablet. You’ll be up and running in a matter of minutes.

It is supplied with a tough book which has 32g storage expandable to 64g. It can be purchased with the standard eight-inch or optioned up to 10 or 12 inch.

It can be supplied with whatever tablet you like, whatever processor or memory you’d like.

86

Reason number two There is no need to go out of the live data screen to capture peak values. All maximums and minimums on every one of the live data displays are captured in real time. So an intermittent problem can be captured while you are investigating. After all there’s nothing more frustrating than seeing a problem and missing it because you are in live view and not in recording mode. The Carman does it in both, says Interequip.

Reason number three Want to know what’s triggering the Diagnostic trouble code? The Carman i100 has a dual live data screen and a live DTC screen up at the same time. You can see in real time what is triggering the DTC.

Reason number four Overlay a good vehicle on top of the trouble

vehicle. If you have a trouble vehicle you can capture and store a known good vehicle and compare it to the trouble child. Any value which doesn’t correspond to the good vehicle is instantly shown up in red.

This feature is available on live data screen and record mode in any driving condition. The live DTC screen can also be used here too. So you can quickly scroll down and view only the red values and see when a DTC is triggered.

Capturing a known good vehicle takes about 10 seconds so you can very quickly build your own database.

The Carman i100 is available for less than $3500 GST inclusive or packaged with an Autel tool for under $5,000 For more information, contact Interequip Pty Ltd on 18000 EQUIP or email info@interequip.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:15 PM

Page 87

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 88

ENGINE MANAGEMENT

WHY INJECTORS WEAR DENSO explains that if proper maintenance is performed and problematic practices can be avoided, most diesel owners will go trouble-free If you're a diesel owner with an older engine (precommon-rail), besides the general maintenance advice, like changing your fuel filter regularly, this article doesn't apply to you. This is because older diesel injection systems only use much less fuel pressure modern engines, and older injectors send the fuel through much larger passages.

Why is there such a difference with common-rail injectors? Modern common-rail diesel injectors can fire up eight times per engine cycle depending on the maker. This increases the wear on the injector compared to the older diesels vehicles. Diesel injectors fail mainly because it has to do with the quality of the fuel running through the injector and DENSO says based on its experience, there's always room for improvement in our fuel quality.

According to DENSO one of the main failures is high internal leakage or return flow. The indicators

for this are an engine becoming hard to start or a ‘low common-rail pressure’ error code is displayed when the engine is scanned.

Common causes are: • Worn injector ball seat; • Blown internal high-pressure seal; • Incorrect nozzle needle clearance; • Cracked nozzle body; and • Cracked injector body.

The prevention is to keep fuel system clean,

change fuel filters, purchase fuel from reliable sources, and avoid filling from portable fuel tanks.

Also, avoid aggressive tuning that increases railpressure and injector pulse widths and do not remove pressure-limiting devices from the system (they are there for a reason). Do not use counterfeit injection components that are not properly designed or manufactured.

For more information see the DENSO feature in the September edition of Australian Automotive Aftermarket Magazine or visit www.denso.com.au

DAVIES, CRAIG’S LCD EWP FAN DIGITAL CONTROLLER The controller offers significant engine management benefits Australian company Davies, Craig Pty Ltd says it offers a unique ‘engine management system’ which critically oversees engine temperature with the patented LCD EWP/Fan Digital Controller.

Back in 1999 when Davies Craig launched the innovative EWP80 Electric Water Pump, the company also released a unique analogue Controller.

The company says it recognised at that time that a vital part of the engine cooling management was to be able to control the flow of engine’s coolant commensurate with rising engine temperature.

Like a good number of electronic automotive devices which have surfaced over the last 20 years, continuous improvements have been made as new digital technologies have evolved. So too has the Davies Craig Controller, which has undergone continual upgrades over time to bring the end-users the finest in engine cooling management.

Davies Craig says it has worked closely with some of Australia’s best electronic engineers to add some remarkable digital electronic features that have enhanced the overall performance and today, Davies Craig offers the patented LCD (Liquid Crystal Display) EWP/Fan Digital Controller with the contrasting black and white numerical screen and a further broadening of the diagnostic menu of engine cooling management system at a glance.

88

Key features: • Numerical Liquid Crystal Display • Real-time on-going engine and targeted/set temperatures.

• Flashing EWP logo signifying pump pulse, width, modulation (PWM) operation • Adjustable targeted/set temperatures from 40°C (104°F) to 100°C (212°F) • Rotating Davies Craig Thermatic Fan symbol indicating fan operation (automatically engages at +3ºC (+37.4ºF) above the set/targeted coolant temperature.)

• Set/targeted temperature can now be held in memory if the battery is isolated • Override feature to assist with EWP bleeding operation • Voltage output A suite of self-diagnostic ‘test’ functions have been built-in to the new Controller which identifies and delivers visual and audible warnings enabling simple trouble-shooting. An audible alarm will sound when: • Coolant temperature doesn’t exceed 40ºC (104ºF) within five minutes of start-up • Coolant exceeds +10ºC (+50ºF) of set/targeted temperature • Coolant temperature exceeds 100ºC (212ºF) • Voltage supply is either too high or too low.

• EWP error • Temperature Sensor error The LCD EWP/Fan Digital Controller will manage the operation of your chosen EWP or billeted electric water pump by varying the pump’s speed and subsequent coolant flow in response to engine coolant temperature, as well as manage the thermal control of your electric Thermatic engine Fan/s.

The EWP/Fan Digital Controller becomes the engine’s new ‘thermostat’ and now has individual targeted temperature settings from 40°C (104°F) to 100°C (212°F), programmed by simply pushing a button and holding down to set.

Davies, Craig says its LCD EWP/Fan Digital Controller is a premium quality engine cooling management product ensuring the ultimate engine cooling management experience.

For more information, visit www.daviescraig.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 89

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 90

TRADE TALK

RETIRING HAPPY Across a highly successful career of more than five decades, industry stalwart Jim Dean has made a real impact on the Australian Aftermarket industry Setting out as a 15 year old apprentice Motor Mechanic, Jim Dean’s aim was simply to create a good life for himself.

Now, at 70 years of age, Jim is retiring from his longstanding position as General Manager at the Don Kyatt Group, and a 55-year-career that has allowed him to not only face the challenges of the Australian automotive industry head on, but find solutions for them time after time, leading innovation and technological change.

Starting as service manager and progressing through the ranks, Jim became the General Manager of the Don Kyatt Group and spearheaded many programs and initiatives that helped the company grow into the success it is today, overseeing the growth of the Terrain Tamer and Flashlube brands both locally and overseas.

“Applying for that job was like fate, really,” Jim said, “there aren’t many opportunities for a kid in a workshop to work their way up to General Manager. It was a mix of a lot of hard work and a little bit of luck.”

Jim’s automotive career started as an apprentice mechanic with GV Clark Motors, a Victorian distributor of Bedford Truck and Bus parts through General Motors. There he met Frank Hutchinson, a Parts Interpreter who soon branched off to start his own business with the late Don Kyatt.

Fatefully, Frank advertised a mechanic’s position within that company 10 years later, at the same time Jim was looking for a new role. When Frank saw Jim’s application, it was a chance he was more than willing to take.

“I remembered Jim as the smart-aleck mechanic from Clark’s. He was like that because he was good at what he did, but of course he had to apply for the role like anyone else!” recalls Frank.

“So I called him up and asked ‘Do you want the good or the bad news? The good news is, you’ve got the job. The bad news: you’re the only one who applied for it!’”

Over the following 40 years, the two men grew the company to employ almost 150 staff – twenty of whom have now been with the company for over 25 years – exporting their aftermarket 4WD replacement parts into their 14 warehouses, (including five aboard) and selling into more than 80 countries around the world through more than 3500 direct distributors.

“We’ve seen the industry change a lot over the past 40 years” says Jim. “We’ve had to take some measured risks but most of them paid off, we’ve 90

grown every year since we opened and remained stable, dynamic and innovative.”

Much of Jim’s success can be accredited to a rare trinity of mechanical expertise, a keen business and accounting mind, and a naturally genial personality. These attributes have helped him lead the company into the design and manufacture of a catalogue of more than 40,000 different hardwearing, quality aftermarket parts; many of which Don Kyatt says have been awarded for their innovative designs and surpass their genuine equivalent.

In the early days as Don Kyatt’s service manager, Jim developed the company’s reconditioning program, which, at its prime saw the company become the biggest manufacturer of Bedford Reconditioned Engines in Australia. Today it continues with gearboxes, transfer cases and engines for popular 4WD models.

The program was a huge contributing factor to Don Kyatt being named the official Bedford Genuine Parts distributor in Australia by Bedford UK. Along with this, Jim helped pioneer a program that repowered Bedford buses, as well as smaller Ford and Holden vehicles with Isuzu diesel engines.

“We promoted Jim to Spare Parts manager, and he was wildly popular with the 700-plus Bedford Bus operators,” explains Frank, adding that Jim would attend Bus and Truck shows around Australia, using his ‘outside the box’ approach to sell parts.

“He once pre-sold an entire shipment of Bedford 466-Short Diesel Bus engines. He paid for them with the deposits, and on the day they arrived, we had a record sales day for the time!”

Jim Dean Similarly, he was key in orchestrating the purchase of not only the entire stock of Bedford Third-Arms from the company’s UK manufacturer, but also the tooling, on a hunch that a highly publicised bus accident would see a change in legislation regarding the part.

That hunch paid off, and with buses now legally required to be newly fitted with the part, Don Kyatt was able to sell all purchased stock direct to Bedford Bus Operators across Australia, helping them keep their vehicles on the road.

Since then, Jim fronted the Terrain Tamer Tooling program, which saw him work with OE manufacturers to research, develop and build exclusive tooling for 4WD hard parts, often improving on the original. Ensuring that this tooling was available only to Terrain Tamer, Jim was able to both regulate quality, and see an increase in production to meet the demand.

He was also key in the development of the company’s Flashlube Kits, spending years researching and developing the brand’s Valve Saver Kits, the first in the world to be granted

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 91

TRADE TALK

highly sought after German TUV approval in a road test, as well as the ECUs, self-priming pumps and plug and play cables that feature in every Electronic Valve Saver Kit sold around the world and have been responsible for two innovation awards.

“We’ve worked hard to research and develop parts over the years to make sure they’re at least as strong as their OE counterparts,” Jim said. “In many cases we’ve modified them to meet demand for something stronger, longer wearing and harder working.”

Jim, along with Frank and their team, has helped more than a few stranded 4WDrivers with those parts.

In the early days, outback tour drivers like Bill King, who started AAT Kings, relied on their knowledge and parts to ensure he didn’t break down in the remote outback while on his Northern Safaris. This inspired them to design and develop parts that would solve the weaknesses that they saw in customer’s vehicles and take them to the world.

“Back then we had no idea that the solutions we were coming up with were needed across the world, but people in remote areas experience similar issues, no matter which country they’re in, so demand has only grown,” said Jim. That demand has grown past the company’s loyal customer base of early bus operators, local workshops and enthusiasts, to include the mining, agriculture and emergency service industries, both here and abroad; now stretching across over 80 countries to the likes of Senegal, Uzbekistan, Bolivia, and even Iceland.

Jim estimates that he attended over 30 Trade Missions throughout his career. Many of these were with the Australian Automotive Aftermarket Association, visiting countries such as China, India, Dubai and parts of Africa as well as SEMA exhibitions in the US and Automechanika Frankfurt.

It was during these trips that Jim laid the groundwork for relationships that would prove key to the companies export expansion.

In the mid-90s, with a backpack full of Flashlube

Valve Saver Kits, Jim left his young family behind with the open-ended task of finding a European distributor who could help tap into the LPG/CNG market.

“I was gone for months, I was tired and missing my family,” recalls Jim. “I’d been turned away more times than I can remember, and then finally I got a lead that meant sales into Germany, Italy and eventually right across Europe, that launched Flashlube as the number one brand in its category.”

The trip was the beginning of a new export chapter for the business, and 15 years later, Jim found himself back there, tackling the issue of a growing European 4WD market, starved of local supply.

“We found a warehouse just outside of Marseille” says Jim. “France’s legal and accounting restrictions were a nightmare, but we managed to navigate them, and within weeks, we’d set up a branch to distribute Terrain Tamer and Flashlube products across Europe and more recently, into Africa.”

Beyond his business nous, Jim has been known as a people-person with a genuine friendliness and understanding of human nature that has not only endeared him to family, friends and colleagues, but also given him a natural edge with customer and supplier relations alike.

“Jim has immense integrity, is friendly, outgoing and a great leader, with the ability to mix work, family, sport and world events in one discussion, and there is never a dull moment,” says Sandra Ferdinands, previously Assistant Manager of Koyo Australia.

“The relationships he has with suppliers, customers and staff alike, is a clear attribution to his people skills.”

These skills have translated across cultures, helping Jim source suppliers in areas where language is a barrier. Jim recalls finding a shock absorber being used in a small overseas workshop and wanting to request the manufacturer’s details.

Communication proved no obstacle and through a series of gestures, smiles, and translation from the workshop owners’ eight year old daughter, Jim was able to secure the company’s longstanding relationship with their suspension manufacturer.

Jim has more than reached the goals he set out for himself as a 15 year old. His strong work ethic, positivity and friendliness, coupled with a persistence, passion and determination to solve complex problems have carried him forward to make real change in both the automotive aftermarket industry and the lives of those he worked with throughout what has proven to be an exceptional 55 year career.

All at the AAAA wish to congratulate Jim on an exemplary career and wish him all the best for his retirement.

For more from Don Kyatt, visit www.donkyatt.com.au 91

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 92

IN THE WORKSHOP

ADDRESSING THE SKILLS SHORTAGE CRISIS ARCA is committed to playing its part in helping to find solutions that will help relieve this major crisis, explains Mike Smith I am pleased to report that ARCA is currently setting up a Skills and Workforce Sub Committee.

This committee will be dedicated to addressing the ever-growing skills shortage that is beginning to cripple the automotive industry.

“The only way we can start to move forward is with a well thought-out plan which involves the whole of our industry, a plan which will require all of us to be united and prepared to join forces and work through this together.”

Subcommittee member, Maurice Donovan of Brisbane (Queensland), has long been involved in the automotive industry and today is the sole Managing Director of his company Allautos Advanced Tuning, a Technical Advisor for The Automotive Technician (TaT) and a Committee Member for MTAQ Automotive Engineers Division (AED) of Queensland amongst other roles contributing to the automotive industry.

So what is ARCA doing now and into the future to address this critical issue?

“I see our skills shortage to be just as threatening to our industry as the access to information issue which we all face,” Maurice said when I asked him to share with AAA Magazine readers his thoughts on issues the subcommittee will be working on.

“Without skilled staff, we as an industry will not be able to survive.

“This problem is so big of a threat and unfortunately I do not think anyone really knows how to combat it. With the establishment of this committee within ARCA, we will be working to aggressively address this problem to ensure it doesn’t see our industry move into dire straits.

92

“Because of our (ARCA’s) involvement with the Choice of Repairer campaign, the skills shortage issue has had to take a secondary position to date,” Maurice said.

“However now that the Choice of Repairer campaign is moving forward and we have both sides of government showing commitments to mandate the necessary changes, we can now start to concentrate on the skills shortage.

problems. This has begun a network which will be critical in us all moving forward together for a solution.

“ARCA is definitely being proactive towards our industry problems and we want our readers and members to join us in also being proactive when needed.

“We want to be in tune with you and for you to be up to date with what we are doing, and we will be working hard to educate you on these points and provide knowledge and direction so that you can be part of the solution we all work towards.”

“I sent a list of recommendations to the AAAA and ARCA heads and we have decided to form the sub-committee to try and formulate some strategic planning around educating our industry around a solution which will require all of us to join forces and do our parts to help solve the crisis we are all facing.

The skills shortage problem has two key elements: a declining ability of our industry, and that of all trade industries, to attract workers; and the lack of skills for those that we do attract.

“Mike Smith has been doing a lot of behind the scenes, undertaking ground work and talking and visiting with a number of schools, career counsellors, technical colleges and tech teachers as well as OEMs who are facing the same

“We need to re-educate our community, our customers, our schools, their students and their parents along with school career officers, employment agencies and the public of the huge potential our Automotive industry can offer to the

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 93

IN THE WORKSHOP “Once we have them interested, we then need to make sure that we train them effectively and keep training them throughout their career. This is another area in which we as an industry are struggling.

“The question is do we want our government to continue to build and control the training standards, or do we as an industry want to build these standards and control them so as to deliver a competent training package for our entry level technicians.

young career seekers of today and the future who are looking for a challenging and rewarding career path,” Maurice explained.

“When it comes to our efforts with education providers, we need to drive this with supported extra-curricular vocational education training which will open the eyes of both students and those guiding them. We then need a plan to ensure availability for apprentice employment – there is no use implementing a recruiting program only to find we have an unsupportive industry uninterested in employing apprentices.

“At the end of the day, this isn’t a situation unique to the automotive industry or auto technicians – all trades throughout all industries are struggling to hire and retain skilled workers. Alongside the auto technicians it is spare parts interpreters, panel beaters, spray painters, builders, brick layers, plumbers, house painters and the list goes on.

“With so much of a push for students to take up

a university degree and become a ‘professional’, more and more the ‘trades’ are struggling to be seen as a legitimate and valued career path. The thinking seems to increasingly be that if you pursue a trade you are ‘settling for second best.’

“Trade work is becoming unfashionable and I suspect this is in a large part due to the huge marketing pushes undertaken by tertiary education providers. They have poured so much into marketing themselves and they have done a great job – we need to learn from them and start promoting our trade as a very desirable career which offers many future opportunities to those looking to join our industry.

“This problem is not isolated to Australia either – it is the same in Europe and the USA and many other first world countries. Amazingly though, so many industries and those within them are refusing to see the true potential for this problem and just how bad it could get if we don’t do something to reverse the trend.

“I believe we need to look at a number of different avenues. Encouraging a mentor model for our apprentices is key, as is creating a framework for pre-employment education that equips apprentices to a skill level that when employed, they can be paid more so as to avoid the temptation to drop out because their pay is insufficient.

“Creating different entry points for technicians (such as Maintenance Technician, Repair Technician, Diagnostic Technician and Master Technician) and advancing technicians with an accreditation style of entry levels within their career path could make a real difference.

“This and more strategies we are working on will all play a vital part in turning this situation around, but we need the whole industry and its employers to be working with us to make it a reality.”

Maurice is an excellent example of a person who is dedicated in being proactive towards the improvement of standards and levels within our Automotive Industry. Your ARCA committee team are committed to you, our members and our industry, and will work towards a better future for our up and coming generations who are entering or yet to enter our industry.

In this series of articles, Automotive Repairers Council of Australia (ARCA) convener, Mike Smith, will take a look at issues that will affect automotive repairer workshops and topics of interest to the sector including occasional profiles of mechanics and other key personnel. msmith@aaaa.com.au 93

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 94

BUSINESS SERVICES

DELIVERY TRACKING REVOLUTION How would your auto-parts business look with Uber-style tracking?

Australia Post recently announced it wants to use Uber-style tracking for parcels which, according to a transport expert, raises an interesting key question for logistics divisions everywhere: how would our business look with Uber-style tracking?

Ontime Delivery Solutions General Manager, Walter Scremin, says introducing Uber-style tracking is an interesting move because there are few similarities between parcel delivery and ride sharing services. “ Will more transparency make us look good to our customers, or make us look silly?” Walter said.

“Consider the risks if parcel delivery customers are paying attention and seeing their parcel taking the ‘scenic route’ to the destination, parked for an inordinate period, or constantly dropping back to the depot. Greater scrutiny has potential to backfire on inefficient companies.”

But Walter said the benefits from increased transparency easily outweigh the risks.

“I know auto parts companies with small delivery fleets which use telematics to provide their customers with total transparency – essentially already using Uber-style tracking,” Walter said.

“Some of these fleets may only have three or four vehicles and use the technology to gain a competitive edge on the big guys. Their customers love this transparency, and the technology has helped make the business better.”

Walter said the current ‘logistics arms race’ of ever-shorter delivery times is creating more pressures in B2B industries such as auto parts, catering and building materials.

“Those who are unable to become more professional will be left behind,” Walter said.

Walter continued on to state that there is evidence many fleets are lagging on efficiency by not properly engaging with technology: Teletrac Navman research on its UK operations showed just 27 percent of fleet organisations are interacting with the telematics technology on a daily basis.

Further, a 2015 ACA Research survey showed that while most large fleets use telematics the take-up falls dramatically for fleets between six and 25 vehicles (49 percent), and for fleets with less than six trucks the take-up was just 18 percent.

“Technology can improve efficiency in any-sized delivery transport division – but only if you continue to monitor and nurture it,” Walter said.

“Currently, too many delivery fleets treat their telematics systems like a gym membership – they

sign up with great enthusiasm only to drop off three months’ later, as interest wanes.”

Walter said business has to be prepared that sometimes the return on investment is not immediately apparent.

“Technology’s many benefits are often found beyond the bottom line: customer service may not immediately show up as a ROI yet may foster greater customer loyalty,” Walter said.

“Technology should improve delivery times but also lead to increased professionalism, and more accuracy in delivering items in full, undamaged and on time. Tracking technology may also protect your business from accusations of misplaced parcels. These may all take time to track as measurable ROI. “Responsive and efficient logistics businesses understand telematics and related technologies are what you make them. Those prepared to put in the effort and focus on efficiency – often on a daily basis – will shine under greater scrutiny, impress their customers and remain competitive.”

Ontime Delivery Solutions is a national delivery transport supplier and also the developer of Ontime Earth.

For more information, visit www.ontimegroup.com.au

INFORMATION IS THE HERO No automotive aftermarket business can expect to perform at its best unless its managers have access to the right information at the right time For too many auto distributors, wholesalers and retailers, accessing timely, accurate and comprehensive business information is an impossible challenge.

This can be a big problem because without this capability, operational inefficiencies remain unaddressed and crucial business decisions get made that are based on little more than calculated guesswork.

But it needn’t be this way, says Jiwa.

Advancements in technology now allow any business to get the information they need when they need it, and to use that information to boost efficiency, reduce operating costs and drive revenue growth. What it’s all about is reporting – 94

the ability to generate reports that reveal hidden truths and inform decision-making.

At Signature Refinish, one of Queensland’s largest suppliers of automotive paints, the lack of reporting functionality in its business information system was holding the company back. Jiwa says Signature solved this problem by installing its Jiwa Enterprise Resource Planning (ERP) solution.

“For a long time reporting was something we really struggled with,” Signature’s Financial Manager, John Killgour, said.

“A lot of it was done on spreadsheets or whatever else was handy, but for the most part we couldn't produce anything useful. But now that we’re equipped with Jiwa, we can generate real-time,

accurate and in depth reports on all aspects of our operations, and do it all in an instant.

“This in turn has enabled us to improve strategic decision making, enhance long-range forecasting, identify areas where improvements are needed and respond faster and better to customer demands and emerging industry trends.”

Wondering if the Jiwa solution could deliver similar benefits to your business? Jiwa says it probably can – to find out more please contact David Fisk, Jiwa Business Development Manager, on 0452 215 492 or aaaa@jiwa.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 95

HR

UNPAID FAMILY AND DOMESTIC VIOLENCE LEAVE Employer Assist recently notified members about the upcoming changes to Modern Awards in regard to compulsory unpaid Family and Domestic Violence Leave (FDVL) By way of update, the Fair Work Commission (FWC) has released a final model clause which will soon be introduced into all Modern Awards.

The FWC announced that the entitlement to FDVL will be available for all employees governed by Modern Awards from 1 August 2018.

What are the entitlements: • • • • • •

five days unpaid FDVL; available in full at the start of each 12-month period of the employees employment; does not accumulate; available to all employees (including casuals); it is not pro-rated for part-time or casual employees; and does not require employees to access paid leave entitlements before accessing unpaid FDVL.

The Model Clause X

Leave to deal with Family and Domestic Violence

X.1 This clause applies to all employees, including casuals.

X.2 Definitions (a) In this clause: family and domestic violence means violent, threatening or other abusive behaviour by a family member of an employee that seeks to coerce or control the employee and that causes them harm or to be fearful. family member means: (i) a spouse, de facto partner, child, parent, grandparent, grandchild or sibling of the employee; or (ii) a child, parent, grandparent, grandchild or sibling of a spouse or de facto partner of the employee; or (iii) a person related to the employee according to Aboriginal or Torres Strait Islander kinship rules. (b) A reference to a spouse or de facto partner in the definition of family member in clause X.2(a) includes a former spouse or de facto partner.

X.3 Entitlement to unpaid leave An employee is entitled to 5 days’ unpaid leave to deal with family and domestic violence, as follows: (a) the leave is available in full at the start of each 12 month period of the employee’s employment; and (b) the leave does not accumulate from year to year; and (c) is available in full to part-time and casual employees.

Note: 1. A period of leave to deal with family and domestic violence may be less than a day by agreement between the employee and the employer. 2. The employer and employee may agree that the employee may take more than 5 days’ unpaid leave to deal with family and domestic violence.

X.4 Taking unpaid leave An employee may take unpaid leave to deal with family and domestic violence if the employee: (a) is experiencing family and domestic violence; and (b) needs to do something to deal with the impact of the family and domestic violence and it is impractical for the employee to do that thing outside their ordinary hours of work.

Note: The reasons for which an employee may take leave include making arrangements for their safety or the safety of a family member (including relocation), attending urgent court hearings, or accessing police services.

X.5 Service and continuity The time an employee is on unpaid leave to deal with family and domestic violence does not count as service but does not break the employee’s continuity of service.

X.6 Notice and evidence requirements (a) Notice An employee must give their employer notice of the taking of leave by the employee under clause X. The notice: (i) must be given to the employer as soon as practicable (which may be a time after the leave has started); and (ii) must advise the employer of the period, or expected period, of the leave. (b) Evidence An employee who has given their employer notice of the taking of leave under clause X must, if required by the employer, give the employer evidence that would satisfy a reasonable person that the leave is taken for the purpose specified in clause X.4.

Note: Depending on the circumstances such evidence may include a document issued by the police service, a court or a family violence support service, or a statutory declaration.

X.7 Confidentiality (a) Employers must take steps to ensure information concerning any notice an employee has given, or evidence an employee has provided under clause X.6 is treated confidentially, as far as it is reasonably practicable to do so.

(b) Nothing in clause X prevents an employer from disclosing information provided by an employee if the disclosure is required by an Australian law or is necessary to protect the life, health or safety of the employee or another person.

Note: Information concerning an employee’s experience of family and domestic violence is sensitive and if mishandled can have adverse consequences for the employee. Employers should consult with such employees regarding the handling of this information.

X.8 Compliance An employee is not entitled to take leave under clause X unless the employee complies with clause X.

What you will need to do in preparation for FDVL • •

•

Review your leave policy documents and insert provisions dealing with the new FDVL; Ensure all of your employees are made aware of the above changes to your policy documents and advise all employees of the process for applying for the new type of leave; and Review your employment contracts and insert provisions dealing with the new FDVL.

This article is intended for information purposes only and should not be regarded as legal advice.

Please contact Employer Assist for specific advice.

AAAA Member Benefits Please contact Employer Assist on 1300 735 306 or aaaa@employerassist.com.au if you have any questions about the content of this article or if you require any assistance with your workplace.

Employer Assist can provide assistance with drafting workplace policies and procedures and employment contracts which are tailored to your workplace or amending and updating existing documents.

Emma Dalley and the Employer Assist team.

95

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 96

CONSUMER LAW

FITTING CUSTOMER SUPPLIED PARTS Industry Legal Group often receives enquiries from members about the legal implications of fitting parts supplied by a customer These parts may be purchased by the customer online or from an unknown source. It is important for members to understand that there are risks involved in fitting these parts and members should exercise caution.

• •

Liability If a customer supplies the part (and not the repairer), the repairer is not liable for the part under Australian Consumer Law. However, the repairer is obligated under Australian Consumer law to comply with the consumer guarantees that relate to the services performed in fitting the part. This includes guaranteeing that: • the services will be rendered with due care and skill; • the services will be fit for a particular or disclosed purpose; and • the services will be supplied within a reasonable time.

• •

•

•

•

Issues to consider The repairer should not agree to fit a part that is not fit for purpose. It can be extremely difficult for a repairer to be able to determine whether the part is fit for purpose if the part does not come from a reputable supplier.

The following issues should be considered prior to agreeing to fit a customer supplied part: • did the customer supply the correct part and/or are there any parts missing; • is the part fit for purpose (the repairer may still be liable for damage caused as a result

•

of fitting a part that is not fit for purpose even though they did not supply the part); is the repairer familiar with the quality, history and specifications of the part; could the part have a negative impact on the vehicle if fitted; does the part come with any warranty; will the repairer suffer any loss of profit (eg. for the supply of parts by the repairer or due to additional work involved in fitting an unfamiliar part); could there be a negative impact the reputation of the business if the part fails (the customer will most likely blame the repairer even if they are not liable under the law); is there a possibility that the part will not fix the issue with the vehicle and if so has the customer been informed; is the customer someone you wish to maintain/build a relationship with (e.g. a long term or valuable customer); does the repairer have adequate insurance in place.

Recommendations We recommend repairers avoid fitting customersupplied parts where possible.

However, if it is absolutely necessary to fit the customer-supplied part, we recommend requiring the customer to sign an acknowledgement and release form (prior to commencing the work) which at least covers the following:

• confirmation that the part was supplied by the customer; • confirmation that the customer was informed of the potential consequences of using the part and/or a part that does not meet Original Equipment Manufacturer standards; and • confirmation that the repairer does not offer any warranty or consumer guarantees on the customer-supplied part; • agreement from the customer that they release and indemnify the repairer from any loss or damage caused by the customersupplied part.

It is also a good idea to display a notice in the workshop which states that the repairer may refuse to fit customer-supplied parts.

This article is intended for information purposes only and should not be regarded as legal advice. Please contact Industry Legal Group for legal advice relevant to your particular circumstances.

AAAA Member Benefits Industry Legal Group provides advice on all consumer law issues including the legal implications of fitting a customer-supplied part. Industry Legal Group can assist members with drafting notices and an acknowledgement and release form if required.

Please contact Industry Legal Group on 1300 369 703 or aaaa@industrylegalgroup.com.au if you require any assistance.

96

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 97

INSIDE INVENTORY

PROACTIVE BETTER THAN REACTIVE We all know that when you are driving, to drive faster and to drive safely it is important to set up well in advance of the corner You need to brake at the right time, steer for the apex and then you can accelerate out of the corner. Preparation is key.

If on the other hand, you discover too late you are going too fast, or get off the racing line, you more than likely will struggle with the corner and come out of it second best (or worse). Successful drivers of course, think several corners ahead at least and ensure they position themselves well ahead of when they encounter each corner.

Inventory management is much the same. Ideally you need to think well ahead and set up for each stock move so that you don't trigger emergency stock moves and the like to recover from decisions made too late or suffer from poor execution.

Traditional Reorder Point Thinking A reorder point (ROP) is a much used concept in purchasing and inventory management. It can be defined simply as: The level of inventory, at which a replenishment action or reorder is triggered so that the inventory levels are maintained so as to deliver a desired service level or similar objective.

A ROP is in essence however reactive. It is saying how you should react (reorder) when inventory levels fall to or below a certain level.

Sure, it considers how much demand you might expect in upcoming periods, but the mindset is inherently about when you should react on the next occasion that your stock levels dip too low. Importantly it focuses on what is happening right now. Do we need to order now? It does not help you necessarily with when you need to order after that, and then order after that.

Proactive Mindset In contrast, a proactive mindset and approach equips you to forecast not only what the upcoming demand might be (the graph shows the supply plan for a heater hose which tends to be needed more in winter), but also what safety stock you should be carrying at different times in a seasonal cycle.

You can dynamically adjust the min stock values and work out how much stock needs to be in each warehouse and when it needs to be receipted so that the stock position is ready to handle any expected changes in volatility.

You can also decide how the Economic Order Quantity (EOQ) might vary over time, what inventory levels should you expect and how often and in what quantities the purchase orders ought to be.

Importantly, with a proactive approach, you can look at these things, not just for the next occasion on which you wish to order, but for every day over the next two years or so.

What advantages are there from thinking proactively?

There are many, many benefits from thinking proactively as you plan out your inventory and supply plans. Let's explore a few.

If set up properly, you can dynamically adjust the min-max values, every month, even every week or every day, adjusting them to handle seasonal highs and lows or trends, dramatically improving productivity compared with static, manually maintained Min/ROP and Max values.

You can also now advise your suppliers of your expected purchasing activity over the next 12-24 months or so. You can even accommodate all their Minimum Order Quantities (MOQs) and Pack Sizes, minimum order values and their holidays and manufacturing shut downs. This can help ensure better continuity of supply.

If the supplier advises that there is a bit more room in the container, or you decide you need to order a bit more to make a rebate level, then a proactive approach will enable you, with the right optimisation approaches, to order just what is needed, not too much though, because now you have a quality set of projections of what is needed months and months ahead.

If you are running short of supply, then a proactive approach also helps position stock in the best places to maximise the likelihood of sales over coming months.

From time to time there will be situations where you do have to react. Like the loss of containers from the YM Efficiency off the NSW coast, or an earthquake in Japan.

Sure, these sorts of situations are difficult to manage and to react to, but they are made easier if you have been proactive in building some flexibility into your supply lines, well in advance, just in case you are affected by a nasty surprise or accident. Reacting is also easier if you are highly productive and have the time and resources to be able to react properly too.

And ultimately, if you see the Vehicle On Road figures decreasing (see the June AAAA Magazine article: ‘know when to hold ‘em and when to fold ‘em) you can decide years in advance when to stop ordering associated items.

You can genuinely plan for ZERO OBSOLESCENCE. You don't have to order too much, wait a couple of years and then look in the rear vision mirror and discover that there is a massive write-off looming up just behind you, so that you are forced to react and have a bad experience and bad result forced on you.

So what do you prefer? Reacting too late and suffering the consequences?

Or trying to be as proactive as possible and enjoy much better performance as a result? Do you want to win? If you do, then maybe it is time to make sure you have the right vehicle to get you there, the vision to look far enough ahead as you and the world move even faster, and the skills and knowledge to stay in the lead.

For further information consult www.horizoninventory.com.au or email info@horizoninventory.com.au 97

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 98

PRTC

EXEDY RACER INDUSTRY GIANTS NARVA LIGHTS UP TSCO TROPHY TRUCK DEBUT FASTEST COMBINEINFOR QR The 2018 Tatts Finke Desert Race marked BMW 12 HOUR SUPERCAR COthe debut of Mick Magher Motorsports new 700+hp 6 litre V8 Narva Racing TSCO Motor industry heavyweights BMW and DRIVER SESSION Trophy Truck Castrol have joined forces for the 2017

Garry Jacobson set the fastest of Liqui-Moly Bathurst 12 Hour withlapantime all-star the Supercar co-driver session at the line-up Coates Hire Ipswich Supersprint

Bathurst 1000 winners Mark Skaife, Russell The 25-year-old who and races the MEGA Ingall, Tony Longhurst Steven RichardsFuels will Nissan Altima thethe Dunlop Super2 Series line-up as partin of two-car effort for was the on-board 3-5 Rickevent.

Kelly’s Castrol Altima which he February will sharethe withteam his fellow country Victorian in this Overall, brings 14 Bathurst 1000 year’s Pirtek Enduro Cup. line up and Castrol has victories among its driving

protected more 1000 winners than any other oil Comprising of wins the Sandown 500, Bathurst brand, with 20 throughout the the history of the 1000 and the Gold Coast 600, the endurance race. season will be held from September to late The program is being pulled together by two-time October.

Bathurst winner Tony in conjunction with Steven's Garry’sTeam timeSRM of 1:09.6257 BMW operation. led Dean Fiore in a Nissan quinella at the head of the timesheets by Joining Castrol and BMW as part of the 0.1841, the duo two-tenths clear of the third arrangement are telecommunications giant, placed driver.

Vodafone, who return to motorsport after a While notof on newand Dunlop Garry marine had to number years also tyres, Gold Coast adjust to the softer tyre which was prescribed business, The Boat Works - which is owned for by the QR event, with the Exedy-sponsored driver Tony. being more accustomed to the harder tyre in the Mark and Russell were fierce rivals on track - the second tier series. duo's battles infamously coming to a head at Importantly, session gave Garry – who is Eastern Creekthe in 2003 when Mark remonstrated currently third in the Dunlop Super2 Series with Russell from beside the track - and both are points –that some aboard the stunned theydry aretrack finallyrunning in the same team. factory Nissan following his last test in the car at "Who would have thought that we'd be pairing up Winton Motor Raceway in wet conditions. together?" Both asked at the all-star launch in “The car felt very similar to the last test day, Melbourne. which is always a good thing,” Garry said.

"It’s a very exciting project," Mark said.

“While topping the timesheets is good, these "It’s one of those things that came out of nowhere, sessions for me are more about the process really. BMW are very serious about it, and we’ve which is getting used to Rick’s setup, how he got some great corporate partners too. The way wants the car and seeing what the car does. It is we’re going to go about this is as good as we can also good to sit with Rick and the engineers do it. At the end of the day, we want to surprise a George, Scott and Giovanni and give your few people." feedback and get there’s off what you tell them.”

For Tony it is almost a 'full circle' moment, reGarry will next be on-track for the Sandown 500 uniting with BMW, Castrol, Mark Skaife and the where he’ll complete double-duty by racing in Richards family. both the Dunlop Series races and in the "I started500 my with career back in 1984 with Jim Sandown Rick.

Richards, and this will be my last time at The For more from Exedy, visit www.exedy.com.au 98

Fresh from the USA, the TSCO truck piloted by Mick Magher and his long time navigator, Daniel Hose, was the first of its breed to run on Australian soil when it launched from the Alice Springs start line on the Queen’s Birthday Saturday.

“Two years of hard work and a lifetime of planning has gone into this build and to say we are excited is an understatement,” Mick said.

dust pumping through our veins. After watching everyone else kick up the dirt the past few years, it has been our turn to spin a wheel in anger and unleash our own truck on this iconic track,” Mick said.

“Narva has been lighting the way for our racing team as it has evolved from winch challenge and 4WD events through to off-road racing as we have developed the need for speed.

“There hasn’t been a dull moment in the lead up to Finke. The crew gave the Narva Ultima 215 LED driving lights a good work out on the chase trucks and transporter as they road tripped from Geelong up to Alice.

“First it was an Extreme 4wd GU Patrol and now thanks to Narva we have launched a state-of-theart Extreme 2WD Trophy Truck on 17” wheels with up to 40” tyres and a future that looks extremely bright.”

“Since we arrived in town we’ve had a test and tune session earlier in the week at the Alice Springs Off Road Track and the last few days leading up to the event have been filled with photo and video shoots.”

Since a chance meeting in 2016, Mick Magher Motorsport has forged a strong alliance with TSCO especially since the build began, crewing for them at the Baja 1000 and Mint 400 while fine tuning their proven design to Australian rules and conditions.

Joining the Aussie Crew on the trucks maiden race over the weekend was a strong American contingent, led by the TSCO Trophy Truck’s designer, John Vance. After a reconnaissance mission in 2017, TSCO’s Jason Duncan was also back, this time experiencing the race first hand navigating for Dakar star, Toby Price.

Following exhaustive testing and tuning in California during March, the Narva TSCO Truck landed in Australia in April ready to make its debut on the biggest off road racing stage in Australia.

Under the carbon fibre and aluminium lies a TIG welded 4130 chrome moly chassis. Up front is a Dougan’s 6 Litre Chevy V8 matched to the new generation Albins ST-X 6 speed sequential transmission, which delivers the power to an ID Designs rear end. Fox 3.5” Bypass and 2.5” Coilover Shocks control the TSCO front upper and lower A-Arms, while the Fox 4.0” Bypass and 3.0 Coilover Shocks in the rear manage the huge rear suspension travel as they hit the famous Finke whoops.

The teams long term partner, Narva continues to light the way with a bank of their market leading Ultima 215 LED driving lights, while BFGoodrich Tires has stepped on board, equipping the truck with a set of Baja proven 40” BFGoodrich KR3’s fitted to the 17” Method Wheels.

“While our trophy truck project has been in the pipeline we have done a number of reconnaissance missions to Finke to get the red

The Tatts Finke Desert Race formalities commenced on Friday June 8 with Scrutineering and a Show ‘n’ Shine at the Start /Finish line complex in Alice Springs, where the covers were pulled off the Narva Racing TSCO Trophy Truck.

Mick then fired up the Dougans V8 in anger for the first time on the Saturday morning’s 8km prologue in front of a huge crowd. As the sun crest the horizon on Sunday morning the Narva Racing TSCO Trophy Truck got down to business in the red centre, with the first leg of the race, a 225km Finke sprint. The team spent the night under the stars before heading north back to Alice Springs over the famous Finke whoops on Monday morning.

The successful debut in the first ever race in the brand new TSCO truck resulted in a credible ninth overall finish and second in class The team’s progress can be followed on the Mick Magher Motorsport facebook page. Mick Magher and Daniel Hose extend thanks to Narva, BFGoodrich Tires, TSCO, Albins and Dirtcomp Magazine for their support in 2018.

For more from Narva, visit www.narva.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 99

PRTC

XTREME CLUTCH ON-SHOW IN NZ The performance and racing division of Australian Clutch Services recently exhibited at the CRC Speedshow The Auckland show, held over July 21-22, is a showcase of some of the finest modified and performance cars in New Zealand, gave Xtreme Clutch the opportunity to showcase a wide array of its performance range in support of New Zealand distributor, BNT. “The CRC Speedshow is one of our favourite events on the calendar,” ACS General Manager Sales and Marketing, Simon Acton, said.

“We had a wide range of products on display to suit both racing applications and performance street cars and we had excellent feedback on the products. It is great to see the enthusiasm for motorsport in New Zealand and we were very impressed with the quality of the cars on display.”

Xtreme Clutch has also recently joined the

Evergreen Drift Park just outside of Auckland. The newly opened drift park has been developed by New Zealand D1 series drifter, Sky Zhao, and also includes a drift academy for drivers looking to learn how to drift.

“The Evergreen Drift Park is a fantastic development and we are looking forward to seeing it evolve even further in the future,” Simon said.

“The track provides a location for people who want to drift in a safe and controlled environment and also gives drivers the opportunity to develop their skills regardless of whether they are beginners or already compete.”

Xtreme Clutch will now be heading to Germany for the Automechanika Show in Frankfurt, held from September 11 to 15.

For more information, please visit www.xtremeclutch.com.au

ANDRA ANNOUNCES OFFICIAL FUEL SUPPLIER Sunoco Race Fuels has been announced as the official fuel supplier for all ANDRA-sanctioned events The Australian National Drag Racing Association (ANDRA) says Sunoco Race Fuels has been associated with racing excellence for decades, and today has a reach around the world which covers all types of professional motor sports and other activities where premium race fuels make a difference.

Under the partnership, the top qualifier for Super Stock/SuperComp at each round of the 2018/2019 Summit Racing Equipment Sportsman Series will be known as the Sunoco 260GT Plus Top Qualifier, and if they are running Sunoco 260GT Plus fuel in their car, will receive a cash prize of $1000.

Other benefits of the partnership include each of the 11 Summit Racing Equipment Sportsman Series championship winners receiving a $1000 Sunoco racing fuels voucher.

Sunoco Race Fuels has also committed to a contingency programme for competitors in the Summit Racing Equipment Sportsman Series; with winners and runners-up in the respective categories who are showing the appropriate Sunoco signage and are able to provide a proof of purchase able to claim $300 for a win and $100 for a runner-up.

“With an expanded product line, Sunoco today offers more choices than ever before,” Sunoco

Race Fuels National Product Manager, Aaron Brookes, said.

“With the Federal Government’s ban on leaded racing fuels approaching, Sunoco has overhauled our program in Australia – our people are working with local engine builders and tuners to develop racing fuels that will meet all of the needs of ANDRA racers.

A number of other exciting changes are also underway for Sunoco in Australia, explained Aaron.

“We have worked hard to reduce the price of Sunoco E85-R, which is a premium race blend ethanol mixed with 104 octane race fuel. We are also bringing back the USA-made Sunoco Racing Methanol at a competitive price, and will be introducing Sunoco Nitromethane to the market,” Aaron said.

“At the same time, we are reworking our dealer program and introducing a new engine builder program, all to help racers and engine builders/tuners with the upcoming transition.

“We are very excited about what is coming, and to be a part of the Australian drag racing landscape as ANDRA’s official fuel supplier.”

ANDRA General Manager Brett Stevens said the Association was pleased to be able to partner with Sunoco fuels.

“Sunoco Racing Fuels is undeniably an industry leader and we are very proud to be able to partner with them as the ANDRA official fuel supplier,” Brett said.

“With the upcoming transition to unleaded fuels, in our opinion ANDRA and Australia’s drag racers could not have a better partner by our side than Sunoco.”

For more information, visit www.andra.com.au

99

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 100

4WD COUNCIL SPECIAL FEATURE

AFTERMARKET INDUSTRY DRIVING FORWARD OE INNOVATION In this special feature, the AAAA’s 4WD Industry Council takes a look at how the aftermarket industry plays an important role in the supply of OE products It is no secret that there are some negative perceptions abounding in the marketplace about 4WD modifications, particularly within regulatory bodies.

“The myths around ‘genuine’ accessories and their superiority to ‘aftermarket’ accessories is a big part of this – so many consumers and rule makers fail to realise that often, these products are made by the same companies that make the aftermarket product and sometimes even in the same factory using the same facilities,” explained Australian 4WD Industry Council Convenor, Nigel Bishop.

“The truth at the end of the day is that most of the accessories developed for the OEM 4WD market in Australia are indeed produced by aftermarket companies under license, and we believe it is important that we shed some light on this for the benefit of consumers and aftermarket members.”

To further explore this issue, the 4WD Industry Council has taken the discussion up with a number of key players in this space, asking for them to explain how they – as aftermarket members – work with OEs and what steps they believe need to be taken to advance the industry’s stature in the OE space.

National Corporate Development Manager for aftermarket distributor National Tyre and Wheel (NTAW), Andrew James, says NTAW’s brand Cooper Tyres is a great example of an aftermarket company supplying for OE in a way that the public can see.

“We supply Cooper Zeon LTZ Pro Tires as original equipment on the HSV Colorado SportsCat pickup truck,” Andrew explained.

“By working closely with Cooper engineers, HSV engineers provided performance requirements that Cooper were able to not only meet, but exceed. And in fact, many of the enhancements required were in line with the constant improvements Cooper was already developing.

“The brand has a strong and growing OE business in international markets and is leveraging that expertise and experience to target select global OEs. While Cooper does not intend for global OE to become its core business and it will continue to predominantly be a replacement tyre company, it is excited about securing OE fitments, such as 100

recent partnerships with Volkswagen on the T-Roc mini SUV for Europe.

“When developing a new product, the focus remains on what the consumer will require of the product and ensuring that is delivered. Cooper for example has R & D technical centres in the US, in Europe and Asia as well as a test track in the US. Developing leading tyre products does take additional investment whether it is for the aftermarket or OE. Further, the OE business tends to drive innovation and technology, and that is also applicable in the aftermarket.

“It is our belief that the arrangement for Cooper Tyres with OE manufacturers like HSV is important in that it shows consumers a collaborative commitment to performance, latest technology and building tyres which are fit for purpose. The HSV brand positioning provides exposure for the Cooper brand and is an ideal fit to showcase premium Cooper products.”

For Andrew, the differences between OE and aftermarket offer some key business opportunities too.

“For Cooper, having a consumer achieve a positive experience with a Cooper OE tyre means that when the time comes to replace the tyres there is the possibility of a first replacement sales opportunity for Cooper possibly with the same OE tyre or even an upgrade to a different product based on the consumers’ needs,” Andrew said.

“A vehicle is built around a genuine set of accessories and designed based on the manufacturer’s idea of what the purpose is for that

vehicle. While that caters for a large proportion of consumers, at the same time there are consumers who have a varied purpose for the vehicle and this is where aftermarket accessories can enhance the use of the vehicle for a consumer for their individual purpose. In many cases, an aftermarket product can enhance the consumer’s desired performance.

“At the end of the day, both OE and aftermarket products continue to challenge technology and boundaries which exist to deliver on consumer expectations. Both exist for a purpose and both are developed for a varied number of parameters.

In a global market with an abundance of choice, consumers are bombarded with sometimes conflicting information about what is better: OE or Aftermarket. Ultimately, I believe, the answer comes down to the question of will the product exceed the consumer’s expectations.”

Ray Smith Roberts, chairman of the Australian 4WD Industry Council and Chief Executive Officer of East Coast Bullbars, explained one aspect he feels has contributed to the fear of aftermarket products.

“A lot of the time the concern around aftermarket parts comes from government and fleet operators

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 101

4WD COUNCIL SPECIAL FEATURE

looking in simple terms at making sure they are ‘covered’ as far as the safety of their vehicles and their liability, so when they don’t know the consequence or the alternative, the easiest thing to do is to say a product has to be OE to meet policies,” Ray said.

“In these cases a lot of them are deferring to having a requisite ANCAP 5 safety rating to shift the responsibility for the vehicle safety away from themselves. The issue with that is that is that it is not clear if modifying or putting aftermarket accessories on a vehicle adversely impacts the ANCAP rating, so ANCAP in the past said it was up to the OEM and immediately they said the only way to stay ANCAP 5 rated was to use genuine accessories and that therefore drove a lot of policy and thinking around that.

“Earlier this year we finally reached a point where ANCAP put out a revised policy and information saying that it can’t test vehicles once they have had accessories fitted so it cannot say one way or another as to what impact that may have as it is outside of their testing regime.

“At least this says that ‘we are not saying you can’t, we are not saying you can’ and it puts more of a neutral position in place. It doesn’t change the landscape necessarily but in terms of changing the thinking at least it makes sure there is no definitive rule against being able to do it, which is a positive start.

“Following this, we are working really hard on trying to get the invisible, visible, in the world of myths around genuine v aftermarket, and make it known that there are not two different channels in the world – one for OE and one for aftermarket.

“These products come from the same type of thinking, the same types of companies, sometimes they even have the same DNA. It isn’t magic, at the end of the day there is plenty of aftermarket product that is fit for purpose or more fit for purpose than OEM product and still allows

ongoing vehicle compliance while not interfering with inbuilt safety systems. The thing is, how do we spell that out? We have to be careful.

“Take bullbars for example. In the OEM space we service the light trucking industry pretty heavily. If you buy an Isuzu branded bulbar or a Hino branded bulbar, they are each manufactured in an ECB factory with near identical DNA and standards to that of an aftermarket product. There is almost no difference yet those are sold as genuine OE product by the OEM at the time of sale. At the end of the day, the difference between aftermarket and OE products comes down to a difference in priorities.

“In the aftermarket we are designing to the following principals – for us at ECB fit for purpose is absolutely the first priority, the next is level of engineering and compliance, then aesthetics and finally price. For most OEMs, the number one priority is compliance and engineering and the second is price, ahead of aesthetics and then fit for purpose.

“In all of my experience with OEMs over the years I have found that this is generally the case when you are developing protection type accessories for any OEM and for the aftermarket. The variance in how you approach the development of a product is largely driven by the problem you are trying to solve and that is shaped by the priorities you work under. However the fact is that the same inputs go into solving those problems by the same types of people with the same types of products whether they are developing an OE or aftermarket product.

“It is the same products, out of the same engineering, out of the same supply channels, going to the same customers in the end, just via different channels. We need to try and get that message across clearly, that there isn’t some magical mystery or some vast variance between the reputable aftermarket and genuine accessories or genuine parts channels.”

For Powerdown and RAW 4x4 General Manager Mat Gatgens, the myths around the quality of aftermarket products and the damage done by suspect companies is a real concern.

“Powerdown and RAW 4x4 design, develop and manufacture shock absorbers for the commercial vehicle market under their own branding as well as private OE labels. Currently there are six types of commercial vehicles in the marketplace which are equipped with our product from our Australian production line,” Mat explained.

“To supply these products, we have to meet ISO Quality Assurance and Design Validation Plan (DVP) requirements as well as Quality Standard benchmarks. It is also a must for us to have quality R and D facilities, customer support and local back-up of our products. For customers this means they get a consistent high-quality product that has been designed and manufactured to perform in Australian conditions.

“When it comes down to it, most OE products are designed for the larger markets of the world such as North America, Asia and Europe and notably, at a specific price point to keep the cost of the vehicle down. Reputable aftermarket brands are designed to meet and exceed the OE standards in terms of quality and performance, but where they differ is that they are designed to perform in Australia’s unique climatic and road conditions.

“The perception that OE products are superior is a complete myth. In certain cases both the OE and aftermarket products can come out of the same factory. Further, reputable aftermarket suppliers design quality into their products to outlast and outperform the OE offering and usually this is the way aftermarket parts find their way into the market where the customer is looking for a better alternative.

“The big issue for the industry is copied or counterfeit parts that find their way into the market. These types of products are not manufactured to any standard, no testing is carried out and inferior materials are used. In short, they give the aftermarket a bad name and it is unfortunate that reputable companies are tarnished by these types of parts being sold via the internet and other channels.

“The aftermarket is all about offering the customer choice and alternatives for their vehicle, whether this is performance or price competitiveness. The aftermarket industry drives innovation in design, materials used and production processes as our products must offer a perceived advantage to the end user.

“With the majority of Australian aftermarket companies have been operating for over 20 years or more, to be in business for this long they must be meeting a need in the market that their OE counterparts are not.”

For more from the Australian 4WD Industry Council, please visit www.4wdcouncil.com.au 101

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 102

4WD

NARVA GEARS UP FOR MELBOURNE 4X4 SHOW New lamps and Virtual Reality set to feature at Narva stand Narva will debut its all-new Ultimate LED 175 Free Form Driving Light at the upcoming National 4x4 Show in mid-August.

This new lamp utilises Narva’s clever Enhanced ‘Optic’ Drive technology to produce an outstanding beam of focused light from the midsized 175mm lamp, designed with smaller bull bars and nudge bars in mind.

Narva says the Ultima 175 LED will be joined by another exciting, yet to be released lamp – the 225mm variant, featuring the same technology in a larger form factor, suited to fullsized bull bars. Both lamps will join their halogen counterparts within Narva’s extensive Ultima halogen and LED driving light range, as the company moves to bring consumers the latest advancements in LED lighting.

PROTECTING THE RUMP ARB releases new addition to the rear step tow bar range ARB says its range of rear step tow bars is the perfect accessory to make sure your dual cab ute rear is always protected. Combining strength, style and so much practicality, ARB says its fully engineered and vehicle specific range is the must-have addition to your 4WD’s derriere.

Inspired by the Summit rear step tow bar, the new stripped back bar, named the 'Summit Raw', features a 60.3mm tube finished with textured black powder coat giving the rear step a tough appearance in addition to the added protection.

Engineered to tow 3.5T, the Summit Raw has provisions for all the necessities such as trailer plug wiring, a compressor outlet, trailer camera wiring, parking sensors and a 50amp Anderson plug in an easily accessible design.

“Whilst the press-formed wings of the Summit RSTB contribute to its strength, with the Summit Raw we have redesigned the tube section so that it’s situated down lower along the side of the tub,” ARB Product Manager, Steve Sampson, said.

“The tube structure is substantially different between the Summit and the Summit Raw –

there’s more protection from the tube work on a Summit Raw to account for the deletion of the press-formed wings.”

Sitting between a standard tow bar and the top of the range Summit rear step tow bar, the Summit Raw rear step tow bar will be a popular choice amongst dual cab ute owners.

The Summit RSTB is now available for the Ford Ranger PX and PXII as well as the Mazda BT-50, with a Toyota HiLux compatible model currently under development.

Visit your local ARB store or stockist for pricing and availability, or for more information, visit www.arb.com.au

BRINGING BACK COMFORT Old favourite gets a new feel Narva says it will successfully demonstrate the darkness-conquering performance of the driving lights in the confines of the well-lit exhibition building by offering stand visitors a Virtual Reality Driving Light Experience which places the user in the seat of a 4x4 making its way along a real bush dirt trail in the dark of night.

“Virtual Reality provides attendees with a completely immersive 3D view of their surroundings and the ability to select between different lamp configurations,” Narva Marketing Manager, Jake Smith, said.

“The specially filmed simulation is the closest you’ll get to a real-world light beam comparison, giving consumers a ‘what you see is what you get’ approach to selecting the appropriate lighting for their needs.”

Those stepping up for the VR experience may also go into the draw to win a set of Narva’s newly released driving lights.

Narva will be exhibiting on stand EP151 in Hall 1 of the Melbourne National 4x4 Show 17-19 August at Melbourne Showgrounds.

For more from Narva, go to www.narva.com.au

102

Old Man Emu has released the latest application of BP-51 internal bypass shock absorbers engineered specifically for two of the most popular 4WDs to this day – the Toyota LandCruiser 80 and 105 series.

On offer is two different specifications suitable for two-inch or three-four inch lifts.

BP-51s for these kits have been tuned specifically to the vehicle geometry and weight.

Extensive testing has been conducted to ensure optimum roll control while still providing a plush ride that the BP-51s are renowned for.

"Since the initial release of Old Man Emu’s internal bypass BP-51 shock absorbers for the LandCruiser 200 Series and HiLux in December 2014, the 80 and 105 series owners have been amongst the most excited and vocal 4WDers, eagerly awaiting development for their vehicles," Old Man Emu Brand Marketing Manager, Mark Berger, said.

"It’s uniquely relieving to be able to announce to these passionate owners the arrival of not just one, but two shocks variants accommodating two inch to four inch lift."

ARB says upgrading your suspension significantly improves your ride comfort and reduces vehicle

part and accessory fatigue caused by off road use.

The 80 and 105 series are highly regarded as two proven and rugged models of a bygone era which today are still heralded as some of the most capable off road steeds.

Designed, developed and tested entirely in-house

by ARB’s team of Old Man Emu ride engineers, BP-51 shock absorbers are vehicle specific and utilise existing mounting locations to provide easy installation without the need for additional vehicle modification.

For more information, visit www.arb.com.au

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 103

4WD

GRIPTRAKS RECOVERY BOARDS

By Carbon Winch Beach driving often can go from fun and games to vehicle-destroying situations within minutes.

development and testing and have proven to be strong and reliable in Australian conditions.

Having the right recovery gear on board is essential in any 4WDing situation to make sure you and the people around you will stay safe and keep moving on the tracks.

The material is a TPR or thermo plastic rubber compound, offering high tensile strength whilst still maintaining a high degree of flexibility to reduce breakage under vehicle load.

GripTraks Recovery Boards are the next product release from the KPD Industries suite of products under the Carbon Winch Brand.

The boards feature multiple grab handles and additional webbing straps for removal of buried recovery boards while the kit currently includes a full universal mounting kit offering mounting options in various applications.

The recovery boards have undergone extensive

recovery tracks. Available in vibrant orange colour or a more subtle green colour there are tracks to suit anyone's aesthetic requirements.

Recovery boards are a desirable item to carry in all 4WDing situations, explains KPD Industries, as they can help to increase traction in slippery situations, bridge small ruts, get you out of a sand, mud or snow bogged situation and also used as a basic shovel in those situations as well.

KPD Industries says this product is highly regarded as an essential item for all 4WDing situations and that 4WD accessories outlets should be stocking these items as an add-on sell for customers purchasing other higher value items; stating they are a good option to be bundled into package upgrade deals and even servicing add-ons.

The GripTraks are UV resistant and designed to be mounted to the outside of a vehicle for easy access in 4WDing situations.

With a competitive retail price and major stock holding in Melbourne, KPD Industries says supply is available Australia-wide and also internationally.

The track dimensions are 1050mm x 300mm x 70mm with a total weight of 7kg for a pair of

For more information or to order, please contact Ron Young at sales@kpdindustries.com.au or 1300 780 141.

NEW IRONMAN 4X4 PRODUCT UPDATE Air Force Snorkel for Isuzu D-Max 6/2012 and Isuzu MU-X 2014+ 3.0L Turbo Diesel Models Ironman 4x4 has expanded its range of Air-Force snorkels to now include a snorkel to suit the Isuzu DMax 6/2012+ and Isuzu MU-X 2014+ 3.0L Turbo Diesel models.

The snorkels are made from high quality UV stabilised polyethylene to meet the demanding conditions of the Australian outback and built utilising 3D scanning and design technology to ensure the snorkel complements the contour lines of these vehicles.

Also featured are a built-in rain deflector to reduce water intake during heavy downpours and dust ingress during dry weather to prolong the life of your air-filter.

The Ironman 4x4 snorkel to suit the Isuzu D-Max 6/2012+ and Isuzu MUX 2014+ 3.0L Turbo Diesel models not only provides clean dry air, it protects the engine from water and dust ingress by taking the air from a higher position.

For more information, visit www.ironman4x4.com 103

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 104

RETAIL

AUTO ONE BEGINS A NEW ERA IN ACT National parts and accessories retailer Auto One has embarked on a new era of corporate ownership This new era for Auto One follows its successful transitioning of the ownership of three stores in the ACT to the member owned and operated group last month.

“Relocating a 40 year old business was an enormous undertaking,” Auto One National Franchise Development Manager, Adam Townsend, said.

The stores in Belconnen, Tuggeranong and Fyshwick in the ACT join the Waitara store in Sydney as outlets now owned and operated by the franchisor.

“Our Auto One franchise team had tremendous support from the staff at Auto One Fyshwick along with our supplier partners and we are extremely proud of the results so far.”

“The ownership transition of the three ACT stores heralds a new era for our group,” Auto One Chairman, Andrew Marjoram, said.

The new store presents a larger retail showroom with expanded product categories in tools, car care, 4WD and travel, trailer spares and paint and panel. A refreshed local marketing campaign has begun with a re-launch sale weekend expected in August.

“The ability to operate stores corporately allows us greater scope to retain the network of stores, improve our systems and processes and provide greater value to our member shareholders.”

Auto One says it has wasted no time in setting a solid foundation for the ACT stores, with the recent relocation of the Fyshwick store. The new site is situated on busy Newcastle Street in Fyshwick and is expected to provide a significant uplift in retail sales.

“The new store will provide us a greater range of product to meet our customer needs and will also be a more convenient and comfortable place to shop – all the staff are looking forward to taking the business to the next level,” Store Manager, Chris Stone, said.

With the transition of the Fyshwick outlet now complete, Adam said planning is underway for the refurbishment of both the Tuggeranong and Belconnen stores.

“These newly improved stores as well as expanded product categories and ranges within them make this an exciting time for the group. However, just like all the privately-owned Auto One stores, the goal will always be to create an enhanced shopping experience to meet the needs of the customers within that area,” Adam said.

“Corporate ownership means we can help refine our store development program and the remodelling of existing stores that continues to be implemented right around the country, both with new and existing stores will continue to improve.

“It also means that we can continue to cultivate more examples of the very things that Auto One has always prided itself on - excellent customer service, knowledgeable and experienced staff, an extensive range of automotive parts and accessories and the 'Right Gear! Right Advice!’ brand positioning.”

For more from Auto One, visit www.autoone.com.au

COOLDRIVE OPENS BRANCH IN SUNSHINE WEST CoolDrive has opened a branch in Melbourne's western suburbs As part of its commitment to Melbourne’s western suburbs, CoolDrive has relocated its Campbellfield branch to Sunshine West.

This move enables the automotive parts distributor to better service its customers in this fast-growing region.

“CoolDrive has a large customer base in Melbourne’s west and by situating a branch in the heart of this area, we are now able to service them quickly and efficiently,” CoolDrive Marketing Manager, Tim Blanchard, said.

“The original Campbellfield branch joined CoolDrive following the acquisition of AME Products in 2016, and with the continued demand experienced by our teams across the 104

northern and western suburbs, we decided to relocate the branch to Sunshine West to enable faster and more efficient customer service across our network.

“Operating out of a brand-new premises and with on-hand access to over 20,000 parts, we are confident that the Sunshine West branch will be extremely successful.”

cooling, engine management and performance products and accessories.

Headed by Ben Miriklis, originally of CoolDrive Campbellfield, the eight-man team brings over 80 years of industry experience to Sunshine West.

The high-tech computerised inventory and ordering system and daily delivery runs will ensure quick and efficient product delivery from the branch to local customers.

The brand-new premises includes an attached 900 square metre warehouse, stocking CoolDrive’s automotive air conditioning, electrical, engine

CoolDrive Sunshine West is situated off Boundary Road, at 191 Proximity Drive, Sunshine West. You can contact the branch by calling 03 9001 0019.

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 105

AAAM AUG 2018-ezine:AM MAGAZINE SHELL

30/7/18

1:16 PM

Page 106