4.3 Learning point

relate to these transitions in identity and subjectivity. Some complaints may be well founded, of course, for example, given changes in Government policy regarding the funding of care packages, but we suggest that there is also a need to listen to residents’ complaints (against ExtraCare management and against other residents) as markers of difficult transitions, requiring emotional support.

4.3 Learning point

 Volunteering was experienced positively by some as a way of connecting to others in the ExtraCare community; for some it was something they felt unable to do and therefore marginalised them from the ‘able’ residents.  Some residents at some sites retained connections from the wider community and were able to maintain friendships; others struggled to meet people and felt lonely within the ExtraCare community.  There was a feeling of change at ExtraCare among residents who had lived there a long time. Some of this was financial but other aspects were about a perceived culture shift in the organisation.  Residents’ sense of well-being may come from experiential activities, i.e. finding enjoyment in other people’s activities or through reading or watching television.  Care can be experienced as a boost of independence to set one free to do activities one enjoys rather than worrying about the mundane activities of everyday life.  Some residents expressed reticence to seek care perhaps through guilt around their own sense of duty to care for a spouse or through embarrassment or pride.  Seeking care was perceived by some as letting go of one’s independence.