Telecom Digital BSS Platforms Boosts
Revenue Generation for CSPs
Measuresthatpromisetoincreaseprofitabilitywillalwaysgarnerattentionatatimewhenaverage earningsperaccountaredropping.TelecomdigitalBSSplatformsarecapableofhandlingbilling, ratesandcharging,userexperience,customerservice,CRM,satisfaction,andrevenuecontrol.A digitalBSSsolutionextendsbeyondtheseresponsibilitiestofacilitate,monetize,andmanagean entirelynovelcategoryofdigitalservices,andfostercollaborationtoo.Itaidsinthetransitionofa communicationsserviceprovider(CSP)towardsadigitalserviceprovider(DSP)andisnecessary forthe5Gshift.
Digital BSS platform to boost revenue generation for CSPs
Flexibility and agility
Cloud native BSS solutions reducetimetomarket.Theyloweroverheadsandimprovespeed.BSS enablesCSPstoadaptquicklytochangingcustomerrequirementsandrequests.
Improves efficiency
Movingtoaunifiedcloud-nativeBSSplatformwithanall-encompassingwindowimprovestheBSS processandincreasesorganizationalefficiency.
Enhanced monetization
The5G-readydigitalBSSplatformsenabletelecomoperatorstoquicklymonetizethedatanetwork withnewandtailoredoffers,improvingsubscribers'digitalinteractionsandcustomerloyalty.
Centralized catalog management
With5G,CSPswillhavechallengesinsupportingnewbusinessmodelsandcaseuseonthego withoutcostlyandtime-consumingupdatestobackendtechnology.Aconsolidatedproductcatalog onadigitalBSSsolutionenablesCSPstoadaptswiftlytonetworkadvancements.
Improved quality of service
BydeployingcloudnativeBSSsolutions,CSPscanprovidehigh-qualityservicetocustomers, irrespectiveofthelocationandtime.
Retaining profitable customers
Theexpenseofgainingnewclientaccountsissignificant.Telecomenterprisescangainan exhaustiveoverviewoftheclientusingtelecomdigitalBSSplatforms,enablingunifiedbilling, tieredpricing,andrelevantdiscounts.Thismakesanalyzingthevaluethatconsumersoffertothe companymucheasier.ThisallowstheCSPtostandoutwithitsuniqueofferings.
Customer service automation
Quickresolutionofissuesisexpectedviaonline,mobile,andsocialmediachannels.Consumerswill bemoreengagedandappreciated.WhatsAppandNLPchatbotsforfastresolutionofconsumer issuesarethemostrecentcontributionstothistrend.