Olark brochure

Hello!

Human first Quick and easy implementation

Account management partnership

Growth focused yet cost effective

Why choose Olark Pro?

Olark Pro provides service, strategic support, and features far beyond what’s available on a Self-Service plan.

What makes CoPilot different from other chatbots?

Benefit right away

Custom-built

Easy to take over

Other chatbots require historical data and weeks of model-training that slow you down way before you can even get started.

It’s rare for an off-the-rack solution to work perfectly for your case. We build bots for *your* unique workflow.

CoPilot knows when to call for help and is easy to interrupt. Your agents are always in control.

“The implementation of bots to automate elements of some common processes has made chat so much more efficient in terms of staff time and helped improve customer service with faster response times. Operators can also step in when they see a customer requires more in-depth support.”

Rosie Carter, Managing Director SafeCIC

“

In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were able to get student services back up and running remotely within a week with Olark.

Jason Dudley, Chief Information Officer

Problem: ●

Campus shutdown - IT Department tasked with finding a live-chat solution immediately

Solution: ● ● ●

●

Discovered Olark - Implemented and trained agents within 1 week Using Olark’s API implemented student SSO integration Seamless Group Routing across admissions, advising and financial aid Olark partnered with FSW to design custom chat bots

Pro Onboarding In as little as 4 weeks, you can have Olark installed, agents trained & chatting, and chatbots activated!

Technical Scoping

Agents Chatting

Olark Installed

Account Setup Complete

Week 3

Week 1

Week 4

Week 2

Account Manager Intro Live Agent Training Initial Goals Set

Week 5-8

Weekly Account Manager Check-ins