Salesforce CTI Integration

360 SMS 5 Must-have Features to look for while Choosing Salesforce CTI integration

CEO

Siddharth Sehgal

1. Call Routing Look for advanced call routing features that let you decide the entire call journey so that you can route calls to a specific user on a specific day, depending on the requirement.

2. Click-to-Dial With click-to-dial features, users can cut back on dialing effort and time by making calls by directly clicking on the phone number.

3. Power Dialer With a power dialer, users can automate the number dialing process when they have to make back-to-back calls and dial numbers in bulk. Even they can skip a number and break the numbers queue if required.

4. Quick IVR setup Look for the app that supports text-to-speech capability so that you can configure IVR in male and female voices by just writing text.

5. Call Forwarding Your Salesforce CTI integration should have a call forwarding option so that you can forward call to multiple numbers to ensure that every call is answered without a miss. For example, 360 SMS CTI supports call forwarding to up to nine numbers.

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