Importance of WhatsApp live chat for Salesforce and WhatsApp Salesforce Integration

360 SMS Importance of WhatsApp live chat for Salesforce and WhatsApp Salesforce Integration Powered by 360 Degree Cloud Technologies Scale Texting in Minutes| Reduce Turnaround Time

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Siddharth Sehgal

What is WhatsApp live chat for Salesforce & how to get it

WhatsApp live chat for Salesforce WhatsApp live chat for Salesforce feature allows you to communicate and respond in real time to your audiences over WhatsApp from Salesforce. To do so, you can automate interactions configuring chatbots.

One of the best ways to perform WhatsApp live chatting without separate WhatsApp integration with Salesforce is by installing a multichannel Salesforce texting app from AppExchange.

3 benefits of WhatsApp integration with Salesforce

WhatsApp integration with Salesforce Benefits

Reduced Expenses

Better Scalability

Multichannel Communication

Unlike SMS and MMS, WhatsApp does not charge on a per-message basis. Instead, businesses have to pay for each chat session of 24 hours which helps reduce expenses.

With WhatsApp, you can easily scale your business and connect with customers globally and in countries where country-to-country texting is not allowed, or SMS prices are high.

Adding WhatsApp into your list of communication channels, you can connect with audiences over their preferred channel and improve brand reputation.

Benefits of WhatsApp live chat for Salesforce

WhatsApp live chat for Salesforce Benefits

More Lead Generation

More Customer Satisfaction

Better Support

Salesforce and WhatsApp integration helps you with WhatsApp live chat. Thus, you can respond immediately to every incoming inquiry and seize the opportunity right away.

Instant response from a business firm reduces the wait time of prospects and customers. Also, their inquiries are resolved much faster, which contributes to customer satisfaction.

With the help of Salesforce and WhatsApp integration, you can automate interactions by configuring chatbots for live chatting and render 24*7 support to your customers.

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