Everything you Need to Know About Salesforce CTI integration

360 SMS Everything you Need to Know About Salesforce CTI integration Powered by 360 Degree Cloud Technologies Scale Texting in Minutes| Reduce Turnaround Time

CEO

Siddharth Sehgal

What is Salesforce CTI Integration?

What is Salesforce Telephony Integration?

• Salesforce CTI integration is a process that allows users to integrate telephony capabilities into Salesforce. As a result, users can make and receive calls from Salesforce and perform other call operations like bulk calling, call routing, call conferencing, etc.

• Like many other apps, 360 SMS also allows you to eliminate the need for separate CTI integration in Salesforce lightning as it provides CTI pre-integrated along with five other communication channels.

Why opt for Salesforce telephony integration?

Why one should use go for Salesforce CTI integration?

To save time and effort of employees

To cut back on query resolution time

Salesforce telephony integration prevents agents from going back and forth between the desktop and fixedline and saves time and effort of employees.

Salesforce telephony integration enables agents to handle customer queries faster with all customer information right in front of their eyes.

To improve employees efficiency

To improve callers experiences

Salesforce CTI integration enables employees to cut back on manual dialing and automate bulk dialing to handle more calls on a daily basis.

Salesforce CTI integration helps with point and click IVR setup in male and female voice to engage with callers when agents are busy with other callers.

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What features can users expect after CTI integration in Salesforce lightning?

What are different capabilities one can expect after CTI integration in Salesforce lightning?

• Automated bulk dialing • Call forwarding and call conferencing • Text-to-speech IVR setup and voicemails in a male and female voice • Call logs • Filtered call-down list • Programmable Auto-Responses • Complete and comprehensive dialer • Consistency in Caller Numbers

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