How do we work differently than other billing companies?
We at 360 Medical Billing Solutions have a patient focused approach to the billing process. It starts with our seasoned, experienced staff. The majority of 360 employees have multiple years of Emergency physicians billing services experience for physician providers. Our most tenured staff members comprise our Quality Assurance Team. It is their job to routinely audit and record employee performance in all 360 departments to ensure that your patients have a positive outcome with their bills. We also utilize a state of the art work queue process that requires our staff to physically review delinquent accounts in a timely manner. This is a vital step in ensuring your hard to collect dollars are not falling through the cracks. Unpaid accounts are reviewed daily and worked to resolution by our staff. Our professional phone representatives handle all your patient phone calls and inquiries related to their bills. We understand the importance of our representatives speaking to your patients in a caring, helpful manner. Receiving bills is stressful and often times a little confusing. Our phone representatives approach each call with this in mind and do everything possible to put your patients at ease about their bill. We offer them many options to satisfy their outstanding balance such as payment plans, paying with credit card, etc. We know that patient satisfaction with the billing process will affect the patient’s decision to utilize your services again.