What is CTI integration in Salesforce?

Top 5 Features You Can Access with Salesforce CTI Integration

1. Know Your Customers With Salesforce CTI integration, you can get the ability to identify customers before receiving their call,s thus helping with faster call routing.

2. Eliminate Manual Workload The CTI integration with Salesforce enables you to use features like logging communications and recording calls to track information without having to log it manually.

3. Assist Agents The calling agents can access screen pop-ups that will provide them the information about the customer so they have clarity of the case as they pick up the call.

4. Automated Dial Pads CTI integration with Salesforce enables your agents to access fully automated dial pads that will help to skip the process of manually dialing the number.

5. Smart Call Tracking You can even access performance indicators like average handle time, first-call resolution, and percentages of dropped calls to track agent performance.

Conduct CTI Integration with Salesforce Smoothly Bring your telephony system and your Salesforce together to access the double power. Reach out the experts at 360 Degree Cloud for Salesforce integration services.