Law Enforcement & Public Safety [EXAMPLES]

& PUBLIC SAFETY

Professional Résumés | Cover Letters | Selection Criteria | Targeted Questions GOVERNMENT RESUMES © | Advanced Public Service Careers since 1995

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YUKI CHAN  0400 555 555

 yuki-chan@yahoo.com

 98 Evans Road, Werribee VIC 3030

Demonstrating exceptional results as an accomplished Border Force Officer, I am eager to leverage my operational expertise, sound judgement, and proven integrity to contribute as a Senior Border Force Officer with the Australian Border Force. With extensive frontline experience in aviation operations at Melbourne Airport, I have safeguarded Australia’s borders by detecting, intercepting, and deterring unlawful movement of people, contraband, and prohibited items. My proficiency spans passenger processing, visa compliance enforcement, interrogation, seizure, detention and statutory revenue collection, supported by advanced capability in systems including BRIS, RefPro, Mainframe, and ICSE. I am recognised for applying legislative frameworks with precision, exercising discretion to ensure compliance while facilitating legitimate travel and trade, and adapting effectively in high-pressure operational environments through resilience, critical reasoning and evidence-based decision-making. I have demonstrated strong leadership through mentoring, supervision and capacity building, while fostering collaborative relationships with colleagues, stakeholders and external organisations. My achievements and key contributions, include identifying visa breaches, de-escalating volatile passenger interactions and contributing to intelligence-led enforcement, exemplify a steadfast commitment to accountability and national security. Possessing a strong academic foundation in communications, governance and leadership, complemented by operational and community leadership experience, I am well-prepared to lead multidisciplinary teams, manage complex workflows and deliver strategic outcomes that reinforce the ABF’s global reputation for excellence in border law enforcement.

BORDER FORCE TRAINING 2022 - 2023

BORDER OFFICER RECRUIT TRAINING PROGRAM (BFORT) Border Force College, Melbourne

OVERVIEW: • Successfully completed the intensive 12-month Border Force Officer Recruit Training (BFORT) program, comprising both instructional and operational training. Developed strong knowledge of legislation, compliance, enforcement and operational protocols while undertaking structured classroom and field-based learning. Completed on-the-job placements across multiple operational areas, gaining practical skills in risk assessment, border security operations, investigations, and community engagement. Graduated as an Australian Public Service Level 3 (APS3) Border Force Officer (General Duties).

KEY SKILLS & COMPETENCIES • • • • • • • • • • • •

Border Security and Enforcement Expertise: Extensive capability in safeguarding Australia’s borders through detection, interception, and deterrence of unlawful movement of people, contraband and prohibited items. Passenger Facilitation and Compliance Oversight: Skilled in processing passengers, verifying travel documentation and enforcing visa conditions to uphold the integrity of migration and customs law while ensuring efficiency and lawful entry. Legislative Acumen and Regulatory Precision: Advanced ability to interpret, apply, and enforce Australian Migration Law, aviation security frameworks, and compliance procedures with accuracy, ensuring consistency, fairness and accountability. Risk Assessment and Critical Decision-Making: Strong proficiency in analysing intelligence, evaluating threats and exercising statutory powers to mitigate risks and protect national interests while ensuring safety, security, and compliance outcomes. Operational Leadership and Workforce Development: Capacity to supervise staff, allocate resources, and strengthen workforce capability via mentoring, coaching, performance monitoring, and continuous professional development initiatives. Collaboration and Interagency Engagement: Proven ability to build and sustain productive relationships with colleagues, airline operators, and enforcement agencies to ensure coordinated operations, efficiency and strategic outcomes. Communication and Interpersonal Influence: Accomplished in delivering clear, adaptive, and persuasive communication, de-escalating conflict and fostering cooperation in sensitive environments while cultivating trust, respect and engagement. Resilience and Adaptability Under Pressure: Experienced in maintaining composure, vigilance and professionalism within complex, high-pressure, and dynamic operational settings while delivering reliable outcomes and sound judgement. Community Engagement and Advocacy: Strong record of leading outreach initiatives that build trust, encourage compliance, and strengthen organisational reputation across diverse communities while fostering long-term collaboration. Strategic Planning and Governance: Skilled in aligning operations with broader objectives, managing resources effectively, and ensuring compliance with governance frameworks and policy standards while driving accountability. Technology and Systems Proficiency: Proficient in RefPro (Reference Program), BRIS (Border Risk Identification System), Mainframe, ICSE Systems, and Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint. Continuous Improvement and Innovation Orientation: Dedicated to identifying opportunities for improvement, refining processes, and embedding best practice to achieve sustainable results while fostering adaptability and efficiency. Page | 1

EMPLOYMENT HISTORY 2022 - Current 2023 - Current 2022 - 2023

DEPARTMENT OF HOME AFFAIRS

Aviation Operations | Melbourne Airport, Victoria Border Force Officer (APS3) BFORT Training - Border Force College

RESPONSIBILITIES: • As a Border Force Officer at Melbourne Airport within the Aviation Operations division, I safeguard Australia’s borders by deterring and intercepting the unlawful movement of people, goods, and prohibited items. I undertake rigorous screening and verification of passengers, baggage, and cargo to detect contraband or high-risk individuals, while processing and clearing arriving and departing travellers in strict accordance with visa conditions, migration law, and customs legislation. • I authenticate traveller identities and scrutinise documentation using specialist systems including BRIS, RefPro, Mainframe, and ICSE to inform authoritative decision-making. I exercise statutory powers of questioning, search, seizure, and detention under relevant legislation, policies, and protocols, while detecting, documenting, and reporting breaches such as undeclared currency, duty evasion, and importation of prohibited or restricted goods, as well as administering the lawful collection of duties, excise, and GST refund claims on imported alcohol and tobacco. • Moreover, I collaborate with departmental colleagues, airline operators, and external enforcement agencies to mitigate operational risks and coordinate effective border management. I maintain advanced knowledge of Australian Migration Law, aviation security frameworks, and departmental procedures to ensure lawful, consistent, and professional outcomes. I also contribute to operational intelligence by analysing patterns, identifying emerging risks, and escalating matters of concern, while performing rostered shift work in high-intensity environments with resilience, adaptability, and sound professional judgement. ACHIEVEMENTS: • De-escalated a tense interaction with a non-English-speaking passenger during a baggage examination by switching to her preferred language, resulting in a respectful, cooperative, and compliant outcome that upheld Border Force values. • Identified and actioned breaches of visa conditions during an airport interview with a student visa holder, leading to visa cancellation and removal in line with legislation and policy, thereby safeguarding the integrity of the migration program, strengthening compliance outcomes, and reducing significant community risk. • Consistently contributed to maintaining migration program integrity by applying evidence-based analysis and sound judgement to prevent unlawful entry and ensure compliance with migration and customs frameworks. • Recognised for strong interpersonal and communication skills in sensitive interactions, fostering passenger cooperation and ensuring operational efficiency while reinforcing a culture of professionalism and integrity. • Demonstrated resilience, adaptability, and critical thinking in high-volume, high-pressure environments, supporting smooth passenger flow while maintaining vigilance, compliance outcomes, and overall operational efficiency and effectiveness.

2021 - 2023

AUSTRALIAN BUREAU OF STATISTICS

Geelong, Victoria

Field Officer RESPONSIBILITIES: • As a Field Officer with the Australian Bureau of Statistics, I conducted surveys and collected statistical data to inform government policies, marketing strategies, and the analysis of national social and economic trends, while performing assisted interviews with individuals requiring additional guidance to complete census forms to ensure inclusiveness, accuracy, compliance, and broader community participation outcomes. • Communicating with influence and credibility, I engaged with community leaders and stakeholders to promote census awareness and strengthen participation, implementing targeted outreach initiatives, public engagement activities, and awareness campaigns that increased response rates across diverse and hard-to-reach populations. • I liaised directly with members of the public to answer enquiries, clarify processes, and encourage cooperation with census requirements, while gathering, collating, and verifying data to maintain integrity and reliability, and providing detailed feedback to management on participation barriers and strategies for improved engagement in future census cycles. ACHIEVEMENTS: Successfully engaged with hard-to-reach and culturally diverse communities, significantly improving participation rates within designated catchment areas and strengthening trust in census processes across multiple demographics. • Recognised for professionalism, persistence, and highly effective communication skills when resolving public concerns, which increased census compliance, accuracy, overall participant satisfaction, and broader community confidence. • Provided detailed field feedback that contributed to refining ABS community engagement strategies, enhancing future data collection frameworks and improving operational effectiveness across diverse regional areas. • Consistently met or exceeded allocated quotas and deadlines for data collection, demonstrating reliability, strong organisational skills, and unwavering commitment to statistical accuracy and quality. •

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EMPLOYMENT HISTORY 2006 - 2007

INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT)

Enugu, Nigeria

Administration Officer RESPONSIBILITIES: • As an Administration Officer, I provided comprehensive administrative and student service support to senior management, faculty, and students, ensuring the smooth delivery of academic and operational functions while managing reception services across face-to-face, phone, and email enquiries with efficiency, accuracy, and discretion. • In addition, I maintained appointment registers, coordinated student enrolments and admissions, and ensured the accurate preparation and distribution of course materials, while updating, monitoring, and maintaining databases and record-keeping systems with precision to support compliance with institutional policies and data integrity standards. • Moreover, I contributed to promotional initiatives, marketing campaigns and events by collating information and preparing communication materials, while also assisting in the drafting, editing, and formatting of reports, presentations and correspondence for internal and external stakeholders to ensure accuracy and professional presentation. ACHIEVEMENTS: • Contributed to significant process improvements that streamlined administrative systems, reduced duplication and enhanced efficiency across academic operations, resulting in more effective service delivery and staff productivity. • Consistently maintained a high level of organisation and time management, ensuring the timely completion of critical tasks and strict adherence to institutional deadlines and compliance requirements. • Recognised for professionalism, reliability, and the ability to manage competing priorities while delivering exceptional administrative and student support services with accuracy, discretion, and sustained performance excellence.

EARLIER WORK HISTORY 2023 2018 - 2023 2017 - 2018 2016 2014 - 2015

Saltwater Kindergarten, Point Cook Wilmington Kindergarten, Hoppers Crossing Kids Resort Early Learning Centre, Point Cook Quantin Binnah Community Centre, Werribee Kids Arena Family Day Care, Victoria

Educator Educator Educator Educator Educator

VOLUNTARY & COMMUNITY WORK 2024 - Current

AFRICAN AUSTRALIAN HEART HEALTH INITATIVE | www.aahhi.org.au

Manager

RESPONSIBILITIES: As Director of the African Australian Heart Health Initiative, I provide strategic leadership and governance to drive the organisation’s mission of reducing health inequities in African Australian communities, overseeing program design and delivery to ensure culturally responsive education, prevention and engagement initiatives are aligned with evidence-based health practices. • I collaborate with health professionals and community leaders to identify pressing issues in our community. By synthesising stakeholder feedback and health data, I led the development of targeted education campaigns and secured funding to improve outcomes for Australians of African descent. This experience reflects my ability to draw on evidence and diverse perspectives to support strategic planning and community-focused goals. • I build and maintain partnerships with health professionals, government agencies, and community stakeholders to strengthen collaboration and advocacy efforts, while managing organisational operations, budgets, and compliance obligations to ensure accountability, sustainability, and transparency across all functions. •

2023 - 2024

ROTARY CLUB OF WYNDHAM | www.werribeerotary.org.au

Past President

RESPONSIBILITIES: As Past President of the Rotary Club of Wyndham, I exercised strategic leadership by planning and chairing meetings, setting objectives and overseeing budgets to ensure governance and accountability, while collaborating with district leaders and community partners to promote Rotary’s values, strengthen engagement and expand the club’s profile. • Setting organisational objectives and overseeing budgets to uphold strong governance and accountability, I collaborate with district leaders and community partners to promote Rotary’s values, strengthen community engagement and enhance the club’s profile. Managing and overseeing club projects, administering budgets, engaging diverse stakeholders, and planning impactful events to drive service outcomes and foster civic participation. • I spearheaded the revival of the Wyndham Rotary Fun Run after a five-year hiatus, delivering a major community event that attracted over 400 participants and raised $25,000 in support of Mercy Health and Australian Rotary Health, while representing the club at civic functions and positioning Rotary as a trusted community partner. • Moreover, I fostered productive partnerships with government agencies, businesses, and not-for-profit organisations to drive collaborative projects, guided members in developing leadership capabilities, and embedded a culture of fellowship, service and innovation to sustain the club’s long-term growth and effectiveness. •

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VOLUNTARY & COMMUNITY WORK Aug 2021 - Oct 2023

BETTER CARE SUPPORT SERVICES | www.bettercareservices.com.au

Community Engagement Manager RESPONSIBILITIES: • As Community Engagement Manager, I collaborated with clients, families and stakeholders to promote inclusion and ensure services were aligned with NDIS frameworks, while planning and delivering outreach programs, consultations, and community events that strengthened participation and awareness of support options. • Additionally, I built and sustained relationships with government agencies, service providers, advocacy groups and culturally diverse communities to enhance collaboration and improve service delivery, while supporting participants to make informed choices through the provision of accessible information on self-managed and plan-managed options. • Furthermore, I prepared reports, presentations and community updates for diverse audiences, ensuring professional and culturally responsive communication, while upholding a client-centred approach that demonstrated integrity, cultural awareness, and a strong commitment to equitable access to services.

QUALIFICATIONS & TRAINING 2022 2018 2016 2016 2016 2016 2015 2015 2015 2013 2013 2013

President Elect Training Leadership Program Bachelor of Communication (Business Communications & PR) Certificate of Public Relations Certificate of Journalism Griffith Diploma of Early Childhood and Care Sociology Principles of Project Management Leadership, Influence and Power Management for a Competitive Edge Strategic Management User Experience for the Web

Rotary Club of Wyndham Early Childhood Australia Griffith University Griffith University Griffith University Gordon Institute of TAFE University of Western Sydney Polytechnic West Macquarie Graduate School of Management International College of Management Open2Study Open2Study

PERSONAL DETAILS LANGUAGES: HEALTH: LICENCES: INTERESTS:

Fluent English and Igbo language (Nigerian) Excellent, physically fit, non-smoker Current Driver’s Licence and Working with Children Check Socialising, walking, cooking, volunteering/community involvement, travel, photography, music, dancing reading and writing

PROFESSIONAL REFEREES John Christou

Australian Border Force  0409 999 999  John.christou@abf.gov.au

Beatrice Kabia

Australian Border Force  0432 777 777  Beatrice.kabia@abf.gov.au

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SUE WILSON  0423 333 333

 sue-wilson@gmail.com

 99 Graham Street, Glendale NSW 2285

As a seasoned professional with over two decades of distinguished service within the NSW public sector, I am eager to contribute my expertise to the role of Senior Advisor, SNSW Safety at Service NSW. Renowned for my adeptness in orchestrating initiatives, I bring a robust background in operational leadership, strategic project management and stakeholder engagement. My career is underpinned by an unwavering commitment to excellence, demonstrated through my consistent ability to implement transformative workplace health, safety and wellbeing programs. Possessing a proven record of developing strategies and forging effective partnerships, I have delivered outcomes that align seamlessly with organisational objectives, ensuring resilience and sustainable success. I am poised to infuse Service NSW with a visionary approach to workplace health and safety, characterised by meticulous attention to detail, strategic foresight and an unrelenting focus on employee wellbeing. My ambition is to elevate the safety and performance standards of Service NSW, contributing to its mission to deliver exceptional public value through innovation and excellence.

QUALIFICATIONS 

CERTIFICATE IV IN WORKPLACE HEALTH AND SAFETY TAFE Digital

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DIPLOMA OF BUSINESS MANAGEMENT WITH DISTINCTION Hunter Institute of TAFE

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CERTIFICATE IV WORKPLACE TRAINING & ASSESSMENT University of Technology, Sydney

KEY SKILLS & COMPETENCIES 

Strategic Project Management: Highly skilled in planning, executing, and overseeing complex projects and operational initiatives, ensuring seamless alignment with organisational objectives and statutory frameworks in the public service.

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Workplace Health and Safety Expertise: Extensive knowledge of WHS legislation, compliance requirements, and best practices, with a proven track record of achievement in driving a high level of safety in the workplace.

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Leadership and Team Development: Proficient in mentoring, coaching, and guiding multidisciplinary teams to achieve exceptional performance while fostering a culture of accountability and continuous improvement.

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Stakeholder Engagement and Collaboration: Adept at cultivating and maintaining robust relationships with internal teams, external partners, and regulatory bodies to ensure project success and strategic alignment.

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Risk Mitigation and Regulatory Compliance: Expert in identifying, analysing, and mitigating workplace hazards through comprehensive safety strategies, ensuring strict adherence to all relevant regulatory standards.

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Data-Driven Decision Making and Analysis: Proficient in interpreting and analysing complex datasets to uncover actionable trends, drive strategic initiatives, and enhance organisational operational effectiveness.

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Change Management and Process Improvement: Proven expertise in leading organisational change efforts, embedding innovative processes, and consistently securing stakeholder buy-in for sustainable long-term improvements.

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Policy Development and Implementation: Experienced in formulating, refining, and executing organisational policies that enhance operational outcomes, strengthen compliance, and align with broader strategic objectives.

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Advanced Communication and Negotiation: Exceptional ability to articulate complex information clearly, influence diverse stakeholders effectively, and resolve conflicts with diplomacy and professionalism.

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Innovation in Safety and Wellbeing Practices: Committed to advancing workplace health and safety through the introduction of pioneering solutions that elevate employee wellbeing and minimise operational risks.

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EMPLOYMENT HISTORY Nov 2015 - Current

SERVICE NSW

Jan 2024 - Current Mar 2024 - Apr 2024 & Jul 2024 Dec 2020 - Jun 2022 Jul 2022 - Dec 2023 Jun 2019 - Nov 2019 Nov 2015 - Jun 2022

Business Operations Coordinator Relief Senior Business Coordinator Subject Matter Expert/Leader - Tier 2 Support Proof of Concept Senior Business Coordinator (Secondment) Service Centre Manager (Warriewood Service Centre) Service Centre Manager (Wallsend)

Sydney & Newcastle, New South Wales

Service NSW is a government agency providing streamlined access to essential services and support for individuals and businesses across New South Wales. By integrating state services into one accessible platform, Service NSW ensures efficiency, convenience and customer-centric solutions. The agency strives to enhance the experience of NSW residents. Business Operations Coordinator | Business Operations Section, Newcastle (Jan 2024 - Current) RESPONSIBILITIES:  Appointed to this role to oversee high-level business, administrative, and operational support services while concurrently leading the Tier 2 Proof of Concept team, ensuring cohesive alignment across both roles.  Direct and coordinate essential business operations to meet the administrative needs of the Branch/Unit, ensuring all functions adhere to established standards for efficiency, accuracy, and timeliness.  Prepare and review a comprehensive range of documents, ensuring precise and timely delivery that aligns with organisational standards, supporting effective communication and seamless business functions.  Monitor and address complex and sensitive inquiries, including escalations, facilitating prompt and effective issue resolution to uphold the unit's responsiveness and reputation.  Develop, implement, and continuously refine administrative systems, policies, and processes, ensuring compliance with agency standards while enhancing operational efficiency and relevance.  Manage the collection and analysis of data on business unit performance, synthesising insights to identify improvement opportunities, optimise cost management and elevate service delivery.  Coach and support staff on policies, procedures, and business systems, ensuring operational effectiveness, compliance, and alignment with organisational goals.  Establish and maintain strong customer relationships and collaborative networks, utilising effective communication, negotiation, and issue management to sustain high standards of service delivery and achieve project objectives.  Remain proactively aware of policy obligations, emerging issues and trends, providing recommendations to drive innovation and foster a best-practice business support function in line with organisational and governmental priorities. ACHIEVEMENTS: Reduced Operational Costs: Partnered with SD Supply to lower postage expenses by raising awareness among Frontline teams regarding the costs associated with using Decipha labels aged over 90 days. This initiative involved issuing a targeted newsflash, developing an instructional flyer, and distributing monthly reports to Regional Managers over a three-month period, leading to significant cost savings and sustained improvement in label usage practices.  Optimised Resource Allocation with Skills Mapping Tool: Supported Service Delivery Deployment by designing a comprehensive skills questionnaire in Microsoft Forms, which integrated seamlessly into a color-coded skills matrix spreadsheet. This tool enabled quick identification of team members suited for SD Help phone calls, streamlining data collation and providing managers with a clear overview of each candidate's skills and areas for development.  Enhanced Managerial Capacity through Proactive Support: Undertook additional responsibilities to align with managerial priorities, allowing my manager to dedicate time to strategic initiatives and high-level meetings. Tasks included managing social media responses, investigating media-related issues, resolving escalated IT concerns, and coaching new graduates, ensuring smooth operational continuity.  Data-Driven Security Improvements: Compiled and analysed results from the Security Uplift Survey, rigorously following up on data discrepancies. This meticulous approach provided the Service Delivery leadership team with reliable insights, enabling them to implement targeted security enhancements based on accurate information. 

Senior Business Coordinator - Relief (Mar 2024 - Apr 2024 & Jul 2024) & Secondment (Jul 2022 - Dec 2023) RESPONSIBILITIES:  Directed the SD Operations team to deliver high-quality operational support services to Service NSW frontline teams, internal stakeholders, and partner agencies, ensuring responsive and reliable assistance.  Led, managed, and developed SD Ops team members, fostering a high-performance culture to provide expert guidance and support to frontline Service NSW staff.  Sustained a high standard of service delivery by actively monitoring, analysing, and resolving issues promptly, thus enhancing agency satisfaction levels.  Built and maintained strong relationships with internal stakeholders, enhancing collaboration and driving improvements in performance measures, tools, and workflows to optimise business systems and processes.

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ACHIEVEMENTS:  Increased Operational Efficiency: Streamlined data entry processes by working with support teams, including Card Operations, to input information directly into the Issues and Actions Register. This efficiency measure created vital capacity for four Operations Officers, allowing them to focus on higher-value tasks.  Strengthened Cross-Agency Collaboration: Rebuilt a collaborative and productive relationship with the TfNSW DRIVES Help Desk, enhancing communication channels and alignment on shared objectives, leading to improved service outcomes.  Innovative Training Initiative “May Medical Madness” Workshops: Partnered with the Training team and leveraged established connections with Transport for NSW’s Licence Review Unit to develop and deliver the “May Medical Madness” Fitness to Drive workshops. Seven virtual sessions were conducted for Service Centre team members, each session fully booked, where I served as a subject matter expert, addressing complex queries and providing real-time policy references. The workshops received enthusiastic feedback for their informative, interactive approach. Subject Matter Expert/Leader - Tier 2 Support Proof of Concept (Dec 2020 - Jun 2022) RESPONSIBILITIES:  Directed daily operations of the Tier 2 Support Proof of Concept (PoC) Team, ensuring effective management and optimal performance in providing timely and specialised support to frontline teams.  Led a team of Subject Matter Experts, overseeing the delivery of guidance and technical assistance to frontline staff, enhancing their capacity to address complex enquiries and ensuring service consistency across all touchpoints.  Conducted in-depth data analysis to identify trends, emerging challenges, and opportunities for improvement, leveraging these insights to provide strategic recommendations to the Business Manager and senior leadership teams within Operations and Service Centre/Contact Centre divisions.  Developed and implemented support strategies tailored to frontline needs, continuously refining the team's approach to align with organisational goals and ensure high standards of service excellence.  Acted as a critical communication bridge between Tier 2 support and leadership, sharing real-time feedback and operational insights that informed decision-making and shaped the direction of service initiatives across the organisation.  Championed knowledge-sharing initiatives, ensuring frontline team members were equipped with updated information, policies and best practices, thereby strengthening the PoC Team’s role in enhancing overall service quality and efficiency. ACHIEVEMENTS: Strategic Partnerships: Established and sustained a collaborative relationship with Transport for NSW LRU leadership, leading to the delegation of authority to lift medical restrictions, streamlining processes and accelerating service delivery.  Enhanced Operational Efficiency: Attained a 61% first-call resolution rate with an impressive average wait time of 19 seconds and an average handling time of 2 minutes and 29 seconds. This operational efficiency optimised resource capacity within the LRU, allowing a focused effort on clearing the medical backlog, and alleviated service demands on both Service Centres and Contact Centres, reducing wait times for team members.  Simultaneous Management of Diverse Teams: Effectively oversaw the concurrent management of three distinct teams with varied roles and responsibilities: Tier 2, Privacy Hypercare, and a remote (WFH) Service Centre team. This required adept coordination and strategic prioritisation to ensure cohesive and effective operations across each function.  Proactive Customer Issue Resolution: From Sep 2021 to May 2022, I managed communications with 300+ customers impacted by a system update that disrupted contact updates in the Transport for NSW DRIVES database. Initially tasked with informing customers of ongoing investigations, I identified an opportunity for faster resolution. I categorised customers into those needing immediate support, misdirected cases, and those awaiting system fixes. After presenting this analysis to stakeholders and securing managerial approval, I began resolving issues directly while overseeing Tier 2 call operations.  Effective Remote Team Deployment and Crisis Management: As the customer base expanded, I was assigned a remote team with no prior experience in Salesforce or myService. I provided tailored training, ongoing coaching, and prioritised team well-being. By May 2022, we had resolved 1,338 of 2,500 cases, reducing escalation risks and customer complaints significantly before transitioning the task to a business-as-usual team. 

Service Centre Manager - Wallsend Service NSW (Nov 2015 - Jun 2022) RESPONSIBILITIES:  Directed and managed the daily operations of the Wallsend Service Centre, ensuring seamless service delivery aligned with the Service NSW vision, mission, and values, and consistently maximising positive customer experiences.  Inspired and motivated the Service Centre team to excel in providing exceptional customer service, fostering an environment where employees are encouraged to reach their highest potential in service delivery.  Implemented, refined, and maintained effective business processes, including customer experience improvement programs, to enhance operational efficiency across the network, supporting a high standard of service delivery.  Proactively managed and resolved customer complaints in line with organisational standards, identifying trends and leveraging insights to develop improvement opportunities that drive customer satisfaction.  Cultivated strong relationships and collaborated with internal stakeholders to continuously improve performance metrics, tools, and processes, thereby enhancing overall business systems, workflows, and service centre efficiency.  Led team management initiatives, including work planning, coaching, and professional development, to strategically align resources with key priorities, ensuring an engaged and productive team dedicated to customer excellence.  Ensured full compliance with all relevant legislation and standards, particularly in safeguarding confidentiality, privacy, and data integrity, reinforcing trust and accountability within service delivery operations.

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ACHIEVEMENTS:  Team Development and Career Advancement: Transformed an inexperienced team into a cohort of highly skilled, motivated professionals, fostering an environment conducive to growth. This focus on development led to several team members achieving promotions and securing higher-graded secondments within Service NSW.  Effective Succession Planning: Established a robust succession plan at the Wallsend Service Centre, ensuring complete self-sufficiency in covering all roles during both planned and unexpected absences. This capability extended to filling leadership roles at other Service Centres, strengthening overall operational resilience.  Expert Leadership Training: Selected to deliver the Leader DRIVES training program to fellow managers and emerging leaders, enhancing leadership competencies and boosting team performance across Service Delivery. During my eightmonth tenure as facilitator, sessions reached full enrolment with waitlists, underscoring the program’s impact and demand.  Resolution of Complex Staffing Challenges: During an eight-month secondment at Warriewood, addressed a challenging pre-existing staff issue by guiding the resolution process in alignment with Service NSW values. Through structured support and clear guidance, I facilitated a fair and constructive outcome, significantly boosting team morale.  Performance Rehabilitation and Development: Entrusted with managing and rehabilitating underperforming staff from multiple sites, successfully implementing tailored development plans that resulted in marked performance improvements and reinforced alignment with Service NSW standards.  Work Health and Safety (WHS) Advocacy: Actively contributed as a member of the WHS Committee, championing workplace safety initiatives, promoting a culture of safety and wellbeing, and supporting compliance with WHS standards to safeguard the health and safety of both staff and customers. Service Centre Manager - Warriewood Service Centre (Jun 2019 - Nov 2019) RESPONSIBILITIES:  Executed the full suite of managerial responsibilities as established at the Wallsend Service Centre, ensuring the effective operation of the Warriewood Service Centre, including optimising customer service processes, maintaining high performance standards, and overseeing daily centre operations.  Led the team in aligning service delivery with the mission and values of Service NSW, focusing on enhancing customer experience, promoting service efficiency, and reinforcing a positive work culture.  Provided direct oversight and support in the implementation of operational policies, staff management practices, and customer service improvement initiatives, fostering a cohesive and productive team environment.  Directed team management, work planning, and coaching initiatives to align resources with organisational priorities, fostering a positive customer experience and driving operational excellence. ACHIEVEMENTS:  Cultivated High-Performing Team: Transformed an inexperienced team into a group of skilled, engaged professionals, creating a culture of growth and excellence that led to multiple team members achieving promotions and securing higher-graded secondments within Service NSW.  Established Robust Succession Planning: Designed and implemented a succession plan that enabled the Wallsend Service Centre team to become fully self-sufficient in covering all roles during both planned and unplanned absences, with team members also backfilling leadership roles in other Service Centres, reinforcing operational stability.  Delivered High-Impact Leadership Training: Selected to deliver Leader DRIVES training to fellow managers and emerging leaders, enhancing their leadership capabilities and elevating team performance across Service Delivery. Over eight months, I facilitated fully-booked sessions with a waitlist, reflecting the program’s high value and demand.  Resolution of Complex Personnel Matters: During an eight-month secondment at Warriewood, successfully resolved a challenging staff issue through structured guidance and support, ensuring alignment with Service NSW values and enhancing team morale. This approach led to a fair and constructive outcome that strengthened team cohesion.  Performance Improvement and Staff Rehabilitation: Entrusted with the rehabilitation of underperforming staff across multiple sites, where I implemented tailored development plans that achieved significant performance improvements and ensured alignment with Service NSW standards.  Commitment to Workplace Health and Safety: Elected to the Workplace Health and Safety Committee and maintained a 100% compliance rate in Health and Safety Inspections across my region, demonstrating a steadfast commitment to safety and regulatory adherence.

June 2000 - Nov 2015 Dec 2004 - Nov 2015 Dec 2014 - Jun 2015 Jan 2012 - Mar 2012 Oct 2011 - Dec 2011 Jul 2010 - Mar 2011 Jan 2007 & Aug 2009 May 2008 - Aug 2008 June 2000 - Dec 2004

ROADS AND MARITIME SERVICES

Sydney, New South Wales

Customer Service Centre Manager - Toronto Motor Registry Customer Service Centre Manager (Secondment) - Warners Bay Motor Registry Customer Service Centre Manager - Tweed Heads and Murwillumbah Motor Registries Registry Program Officer - Registry Program Services User Tester - IT Quality Control, North Sydney Customer Relations Coordinator - Registry Services North Registry Service Manager (Secondment) - Wallsend Motor Registry Help Desk Officer - DRIVES Help Desk, Newcastle

REFEREES AVAILABLE ON REQUEST Page | 4

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CAROLINE BAENSCH  0423 222 646

 chris.andlucy@live.com.au

 Melbourne, Victoria

Demonstrating a consistent record of excellence as a seasoned disability and community services professional, I am eager to leverage my extensive frontline acumen and contribute substantively as an Emergency Communications Officer at Triple Zero Victoria. With more than two decades of experience supporting individuals with multifaceted and high-complexity needs across the disability, mental health, aged care, and advocacy sectors, I bring a composed, empathetic and unwaveringly resilient approach to high-intensity, time-critical environments. I possess well-honed capabilities in crisis de-escalation, interagency coordination, and maintaining psychological stability amidst volatile, emotionally charged and unpredictable scenarios. Throughout my career, I have managed diverse and challenging caseloads, responded to emergent situations with sound judgement and provided clients with measured, compassionate and professional guidance. My advanced understanding of trauma-informed frameworks, coupled with my capacity to support individuals through distressing circumstances is aligned with the cognitively demanding and emotionally nuanced responsibilities of emergency call-taking. Exceptionally agile and cognitively versatile, I thrive in high-volume environments and demonstrate proficiency in concurrently operating complex digital systems while maintaining precision, procedural rigour and compliance. I am deeply committed to public safety and collective wellbeing and am genuinely inspired by the opportunity to advance Triple Zero Victoria’s critical mission of safeguarding and supporting the community at its most vulnerable.

QUALIFICATIONS & TRAINING 2024 2023 2023 2023 2015 2015 2008 2004

Leading a Psychologically Safe Workplace Palliative Care Disability Forum Mental Health First Aid Working with People in the Hospital Setting Advanced Diploma of Disability Advanced Diploma of Community Sector Management Diploma of Disability Certificate IV in Disability Studies

Michelle Bihary Disability Services Commissioner Mental Health Victoria Upskill Customised Training Customised Training Holmesglen TAFE Holmesglen TAFE

KEY SKILLS & COMPETENCIES  Composed, Resilient, Crisis-Ready: Demonstrated capacity to remain calm, self-possessed, and solution-focused in

high-pressure, time-sensitive emergency scenarios requiring immediate, accurate, and high-stakes decision-making.

 Empathetic, Insightful, Trauma-Informed: Skilled in delivering support with emotional intelligence and compassion,

particularly to vulnerable individuals experiencing distress, trauma, or acute personal and situational crisis.

 Highly Adaptable and Quick-Thinking: Proven ability to operate effectively in dynamic, unpredictable environments

requiring rapid information processing, flexible thinking, and multi-layered task execution under sustained pressure.

 Advanced Interpersonal Communication: Adept in communicating with clarity, diplomacy, and authority while

cultivating trust with clients, families, professionals, and external stakeholders across high-stress, sensitive environments.

 Technologically Proficient and Detail-Oriented: Experienced in operating multiple digital systems simultaneously

while ensuring data accuracy, compliance, auditability, and documentation integrity in time-critical settings.

 Exceptional Multi-Tasking and Prioritisation: Demonstrated capability to manage concurrent demands in complex

environments without compromising service quality, focus, accuracy, or response timeliness across shifting priorities.

 Collaborative and Interdisciplinary Minded: Extensive experience coordinating with internal teams and external

providers to deliver cohesive, cross-sector support tailored to individual needs and contextual complexities.

 Sound Judgement and Decision-Making: Skilled in evaluating high-stakes scenarios and executing informed, ethical

and defensible decisions under pressure, with limited time, incomplete information, and elevated emotional intensity.

 Process-Driven and Outcome-Focused: Committed to achieving tangible results while upholding structured

protocols, compliance expectations, governance frameworks, and continuous service quality standards.

 Culturally Aware and Inclusive: Demonstrated sensitivity in working with individuals from diverse cultural, linguistic

and socio-economic backgrounds, including those with intersecting and marginalised identities.

 Ethical, Discreet, and Confidential: Trusted to uphold the highest standards of integrity and discretion, particularly

when managing sensitive personal, legal or confidential information in complex, high-risk, and regulated settings. Page | 1

EMPLOYMENT HISTORY Jan 2025 - Current

KNOX MINDFULNESS

Knoxfield, Victoria

Support Coordinator Knox Mindfulness is a holistic wellness practice located at the foothills of the Dandenong Ranges, dedicated to supporting individuals, couples, and families across Melbourne’s eastern suburbs. Offering evidence-based services including individual counselling, couples therapy, clinical and gut-directed hypnotherapy and NDIS support coordination. RESPONSIBILITIES: • Provide specialised NDIS support coordination for participants with complex needs, including psychosocial disabilities, neurodivergence, chronic health conditions, trauma histories, and intersecting social and behavioural challenges. • Develop and implement tailored, person-centred support plans aligned with participants’ NDIS goals, ensuring consistent and meaningful access to therapeutic, medical, allied health and community-based support services. • Facilitate ongoing coordination between families, support workers, service providers, and clinicians to ensure cohesive, responsive, and multi-disciplinary care that reflects participants’ cultural identity, lived experience, values, and preferences. • Support participants to confidently navigate service agreements, interpret funding budgets, prepare for plan reviews, and manage complex crisis interventions while building long-term capacity for self-advocacy and informed decision-making. • Maintain detailed, accurate, and compliant case documentation and progress reports in accordance with NDIS Quality and Safeguards Commission requirements, privacy protocols, and internal governance frameworks. • Collaborate closely with the in-house counselling and clinical team to deliver integrated, cross-disciplinary wellbeing support and contribute to a trauma-informed, inclusive, and strengths-based care environment. KEY ACHIEVEMENTS: • Consistently achieve positive outcomes for participants with complex needs by navigating high-risk scenarios involving housing instability, acute mental health, and systemic barriers through collaborative, cross-sector engagement. • Recognised for securing urgent supports and critical funding adjustments during unscheduled plan reviews, demonstrating responsiveness, clinical insight, and deep understanding of NDIS operational processes.

Jan 2009 - Dec 2024 2017 - 2024 2009 - 2018

SCOPE AUSTRALIA

Hawthorn, Victoria

Support Coordinator & Acting Team Leader Individual Support Package (ISP) Facilitator

With over 75 years of experience Scope Australia is one of the nation's largest not-for-profit disability service providers, supporting over 5,600 individuals with complex intellectual, physical, and multiple disabilities, offering a range of services including supported independent living, therapy, employment support and community inclusion programs. Support Coordinator & Acting Team Leader RESPONSIBILITIES: • Provided specialist support coordination to NDIS participants with multifaceted needs, including those experiencing psychosocial disability, homelessness, family violence, child protection interventions and culturally diverse backgrounds. • Managed a high-volume caseload with diligence and sensitivity, delivering responsive, person-centred assistance across routine planning, complex crisis situations, and urgent cross-sector support coordination challenges. • Coordinated services across medical, mental health, housing, legal, and community sectors to ensure cohesive, wrap around supports aligned with participants' goals, preferences, changing circumstances, and holistic wellbeing outcomes. • Maintained rigorous documentation of case notes, incident reports, risk assessments, and planning outcomes, while navigating high-pressure scenarios involving statutory agencies, guardians, and advocacy organisations. • Collaborated with external stakeholders to creatively resolve challenges such as engaging socially isolated young adults by tailoring suitable voluntary opportunities aligned with their interests, capacity, goals and long-term developmental needs. • Worked as Acting Support Coordination Team Leader on a weekly basis, assuming oversight of workflow prioritisation, complex case triage, and team-wide procedural and administrative guidance across multidisciplinary service environments. • Developed positive working relationships, was responsive, plus coached and provided knowledge sharing to help resolve complex cases, increase staff capability, and promote best-practice coordination outcomes. KEY ACHIEVEMENTS: • Mentored and developed new team members, strengthening their ability to manage behavioural escalation, build client rapport, and implement outcome-oriented support strategies in complex, high-pressure service environments. • Proactively fulfilled Acting Team Leader duties during periods of leave, reinforcing team cohesion, ensuring service continuity, and resolving case bottlenecks through collaborative leadership and informed decision-making. • Cultivated enduring relationships with clients, families, and providers by demonstrating authenticity, reliability and cultural humility in every interaction across diverse, high-pressure, and emotionally complex settings. • Led multi-agency collaboration to support socially isolated youth, resulting in successful re-engagement with education, therapeutic supports, community programs, and improved long-term psychosocial wellbeing outcomes. • Acknowledged for remaining composed in high-stakes situations, using empathy, lateral thinking, and trauma-informed practice to de-escalate crises, restore stability, and protect client dignity and safety. Page | 2

EMPLOYMENT HISTORY Individual Support Package (ISP) Facilitator RESPONSIBILITIES: • Facilitated the development, review, and implementation of Individual Support Packages (ISPs) for individuals with high and complex needs, ensuring alignment with person-centred planning principles and urgent care requirements. • Engaged collaboratively with a diverse network of stakeholders including DHHS case managers, housing services, mental health teams, and disability support organisations to coordinate holistic support pathways for clients and families. • Prepared detailed funding submissions, completed comprehensive support applications, and navigated approval processes to secure essential, time-sensitive services for individuals in crisis with high and complex needs. • Provided tailored guidance to clients and carers during the transition to the National Disability Insurance Scheme (NDIS), supporting informed choice and continuity of care throughout the reform period. KEY ACHIEVEMENTS: • Successfully advocated for long-term, stable housing outcomes for at-risk young people by leading integrated case planning with DHHS and community housing providers through sustained, multi-agency collaboration. • Helped people with disabilities and their families complete applications and reviews to receive disability support funding from DHHS, and access essential, ongoing, and supplementary community funding sources with sustained assistance. • Enabled multiple families to access critical disability services by preparing high-quality funding applications that clearly articulated complex support needs, urgent priorities, and significant barriers to service access. • Represented Scope at regional forums, inter-agency meetings, and public engagement events, fostering strong referral networks and enhancing community awareness of ISP, NDIS processes, funding pathways, and system navigation. • Acknowledged for consistently delivering compassionate, solution-focused support in fast-paced environments requiring negotiation, diplomacy, regulatory knowledge, resilience, and responsiveness to urgent client needs.

2008 - 2009

MELBOURNE EAST DISABILITY ADVOCACY (MEDA)

Forest Hill, Victoria

Disability Advocate Melbourne East Disability Advocacy (MEDA) is a not-for-profit organisation committed to upholding the rights of adults with intellectual disabilities across Melbourne’s eastern suburbs, including Boroondara, Monash, Manningham, Maroondah and Whitehorse. MEDA provides individual advocacy and volunteer citizen advocacy programs to empower individuals. RESPONSIBILITIES: • Delivered individual, short-term advocacy to adults with intellectual disabilities, addressing urgent and complex issues across areas such as housing instability, service access, health care, guardianship, and legal representation. • Acted as a liaison between clients, the Department of Human Services (DHHS), healthcare providers, community organisations, and accommodation services to resolve systemic and case-specific access barriers effectively. • Employed trauma-informed, person-centred communication strategies to ensure clients were heard, respected and actively involved in decision-making processes concerning their care, rights, and wellbeing outcomes. • Ensured compliance with legislative frameworks and ethical advocacy standards while promoting awareness of disability rights within the broader community through education, collaboration, and inclusive practice initiatives. ACHIEVEMENTS: • Successfully prevented the eviction of multiple high-risk clients by advocating for emergency housing, negotiating with service providers, and securing immediate, safe, short-term accommodation pathways. • Championed client self-determination by supporting individuals through complex service navigation, including detailed applications for NDIS-equivalent supports, appeals processes, and access to supplementary programs. • Strengthened cross-agency collaboration by initiating case conferences and coordinated interventions that resulted in more sustainable, integrated service responses for clients with multiple and intersecting needs. • Recognised by MEDA leadership for a values-driven approach, exceptional professionalism, and consistent ability to achieve positive outcomes under time-sensitive and emotionally charged circumstances.

2004 - 2018

VARIOUS PROVIDERS

Melbourne, Victoria

Disability Support Worker RESPONSIBILITIES: • Provided high-quality, person-centred care and psychosocial support to individuals with complex physical, intellectual, dual disabilities, and progressive neurological conditions across varied life stages and settings. • Operated autonomously and within multidisciplinary teams across residential, community and in-home care settings, ensuring the physical and emotional wellbeing of clients through daily living assistance, behaviour support, communication facilitation and therapeutic engagement. • Administered medication, implemented individual care plans, monitored health indicators and responded to medical emergencies and behavioural incidents in accordance with best practice, policy, and duty of care requirements. • Maintained accurate documentation, progress notes, and incident reports while liaising regularly with allied health professionals, guardians, and external agencies to advocate for clients’ rights and enhance quality of life outcomes. • Supported clients with transport to appointments, community participation, social outings, and vocational activities. Page | 3

EMPLOYMENT HISTORY ACHIEVEMENTS: • Initiated and co-developed structured social and recreational programs with fellow staff, fostering greater inclusion, purpose, and peer connection for participants across diverse ability levels and individual interests. • Maintained composure and utilised advanced de-escalation techniques during crisis situations, earning recognition for professionalism, reliability, and the ability to safeguard client dignity and emotional wellbeing. • Facilitated meaningful family engagement by supporting home visits, coordinating transport and communication and strengthening positive client–carer–family relationships across complex and sensitive dynamics. • Contributed to a workplace culture of respect, empathy, and proactive care, consistently meeting or exceeding organisational benchmarks for client outcomes, wellbeing, safety, and person-centred service excellence.

Pre 2004

PREVIOUS EXPERIENCE

Held customer service and claims roles within the insurance industry, developing strong communication, problem-solving, and administrative skills. Demonstrated professionalism in handling sensitive client information, resolving enquiries and processing claims.

PERSONAL DETAILS LANGUAGES: HEALTH: VOLUNTEERING: LICENCES:

Fluent English Excellent, physically fit, non-smoker Local Lunch Program for Socially Isolated People & Sports Club Manager Full Victorian Driver’s Licence, WWCC, NDIS Worker Screening Check

REFEREES AVAILABLE ON REQUEST

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LEIGH FIDDES  0408 973 345

 leigh.fiddes@icloud.com

 Ballina, New South Wales

Demonstrating exceptional proficiency as a strategically minded intelligence and investigations specialist, I am motivated to contribute my extensive expertise as an Intelligence Officer within the Australian Secret Intelligence Service (ASIO). With over seventeen years’ operational tenure in law enforcement and subsequent high-level engagements in private investigations, aviation security and protective services, I possess an elite capacity for critical analysis, threat detection, intelligence synthesis and covert intelligence gathering. My professional trajectory reflects a consistent pattern of excellence across complex, high-risk environments, where I have led cross-jurisdictional operations, synthesised multifaceted intelligence streams and safeguarded sensitive data with the utmost discretion. I bring nationally recognised credentials in government security, surveillance and investigations, coupled with advanced competencies in metadata interpretation, inter-agency collaboration, behavioural profiling and evidentiary brief construction. Valued for my integrity, resilience and ability to operate with composure under extreme pressure, I am now seeking to apply my investigative acumen, ethical fortitude, leadership capability and analytical precision in service of Australia’s national interests and global security imperatives.

QUALIFICATIONS 2025 2024 2024 2024

Certificate IV in Government Security (Personnel Vetting) Advanced Diploma of Government (Investigations) (PSP60122) Certificate III in Investigative Services (CPP30619) Certificate II in Security Operations (CPP20218)

Recognition of Prior Learning via CLET Training Recognition of Prior Learning via CLET Training Recognition of Prior Learning via CLET Training Bars Security Training Queensland

CERTIFICATIONS & TRAINING Current 2024 2024 2024 2008

ASIC Clearance (Exp: 27/06/2027) Level 4 International Bodyguard (PSD) Level 5 International Close Protection Operative Training Advanced First Aid (valid until September 2025) Emergency Management Arrangements Certificate

ASIC Elite Training Australasia Elite Training Australasia Bars Security Training Queensland NSW State Emergency Management Committee

KEY SKILLS & COMPETENCIES • • • • • • • • • • •

Investigative Leadership: Demonstrated mastery in the command and coordination of high-order investigations, including covert field operations, multi-agency synchronisation, strategic evidence acquisition and mission-critical threat response. Sophisticated Intelligence Synthesis: Highly adept in the multidimensional fusion of human, technical, behavioural and open-source intelligence streams to extrapolate threat trajectories and inform proactive national security interventions. Predictive Threat Analysis: Proficient in constructing advanced probabilistic risk models, identifying sub-surface threat indicators and devising anticipatory mitigation frameworks across diverse and dynamic threat landscapes. Decisive Operational Judgement: Proven ability to make rapid, evidence-informed, strategically aligned decisions awithin volatile, ambiguous and ethically sensitive environments, underpinned by calibrated tactical risk appraisal. Integrity-Centred Information Stewardship: Meticulous in the governance, classification, storage and ethical handling of privileged intelligence material in strict accordance with national legislation and internal confidentiality mandates. High-Precision Surveillance Operations: Extensive operational fluency in the deployment of surveillance technologies and methodologies, including encrypted communications, drone capture and discreet audio-visual interception. Analytical Communication & Briefing Excellence: Expert in articulating nuanced intelligence findings through cogent, high-impact briefings tailored for senior decision-makers, operational teams and inter-agency judicial authorities. Digital Intelligence & Metadata Exploitation: Command of digital forensics, metadata interpretation, cyber surveillance platforms and telecommunications analysis to extract latent intelligence and facilitate complex adversarial profiling. Strategic Inter-agency Liaison: Skilled in cultivating enduring collaborative frameworks with domestic and international intelligence entities, fostering synchronised responses, intelligence symbiosis and cross-jurisdictional operational efficacy. Cross-Cultural Intelligence Engagement: Adept at navigating multifaceted sociocultural dynamics with discretion, diplomacy and psychological acuity, enabling rapport building, community access and operational legitimacy. Forensic Legal Acumen: In-depth familiarity with statutory frameworks, regulatory provisions, procedural law and evidentiary thresholds governing classified intelligence activities and prosecutorial alignment across jurisdictions. Page | 1

EMPLOYMENT HISTORY Mar 2024 - Current

BROOKSIGHT INVESTIGATIONS | www.brooksight.com.au

Barrington Group Australia | Bundall, Queensland

Personal Investigator (Part-time) RESPONSIBILITIES: • Conduct thorough interviews with claimants and witnesses in relation to workplace injuries, compulsory third party (CTP) claims, theft and other reportable or criminal incidents requiring detailed investigation and factual analysis. • Obtain and analyse evidentiary material to compile comprehensive briefs for client use and legal review. • Perform site reconnaissance and scene assessments to gather actionable intelligence and physical evidence. • Undertake covert surveillance operations on individuals and properties, maintaining strict confidentiality, operational discretion and full adherence to legal protocols, ethical standards and evidentiary requirements. • Utilise language translation tools to interpret and transcribe foreign-language content for investigative purposes. • Prepare detailed written statements and investigative briefs, ensuring precision, objectivity and evidentiary relevance. KEY ACHIEVEMENTS: • Successfully executed a series of covert operations that identified and tracked over 190 stolen items. Operated undercover as a purchaser, which led to the recovery of property valued at more than $7,600 within three weeks. • Completed multiple complex investigations with accuracy and discretion, consistently adhering to the specific legislative frameworks, procedural requirements and evidentiary standards applicable to each matter. • Represented the organisation with professionalism, cultural sensitivity and integrity in all client and stakeholder interactions, maintaining the organisation’s high standard of service and reputation.

Apr 2025 - Current

AUS FLIGHT HANDLING | www.ausflighthandling.com.au

Ballina Airport | Ballina, New South Wales

Ground Handler (Part-time) OVERVIEW: • As a Ground Handler at Ballina Airport, I am responsible for coordinating the safe and efficient loading, unloading and handling of aircraft baggage, freight and cargo. I operate ground support equipment and communicate with flight crews and air traffic control to ensure seamless ramp operations. My role includes aircraft marshalling, pushback, towing and positioning in line with strict regulatory and safety protocols. I also maintain accurate flight records and ensure the aircraft cabin is clean, presentable and compliant with airline standards.

Oct 2024 - Apr 2025

BULLSEYE SOLUTIONS | www.bullseyesolutions.com.au

Lennox Head, New South Wales

Security Officer (Casual) RESPONSIBILITIES: • Conducted both static and mobile patrols across a range of commercial and licensed venues to ensure the protection of assets, patrons and personnel, while maintaining strict compliance with RSA and RSG regulations • Performed crowd control duties with a high degree of professionalism, employing de-escalation and non-violent intervention strategies to manage disruptive behaviour, uphold public safety and reinforce venue integrity. • Executed secure cash-in-transit operations, overseeing the movement and safeguarding of high-value assets in strict alignment with organisational procedures, legal standards and risk mitigation protocols. • Operated within control room environments, utilising surveillance systems to monitor premises, assess threats in real time, and coordinate prompt and proportionate incident responses to maintain operational security. KEY ACHIEVEMENTS: • Provided expert security consulting to a range of premises, offering tailored recommendations on CCTV placement and procedural enhancements to strengthen site security, improve operational visibility and reduce risk exposure. • Installed surveillance software and CCTV systems to enhance monitoring capabilities and site coverage. • Successfully intervened and restrained a violent offender attempting to carry out a knife attack on myself and a colleague, averting harm through rapid threat assessment, tactical positioning, composure under pressure, decisive judgement and the controlled application of advanced restraint techniques.

2020 - 2024

TRANSPORT, CIVIL, AND FUNERAL SERVICES SECTORS

New South Wales & Western Australia

Heavy Vehicle Driver, Mortuary Assistant & MC Driver, FIFO WA OVERVIEW: • After leaving the NSW Police Force, I held various operational roles where I developed a strong foundation in procedural compliance, stakeholder communication and situational awareness. My work as an MC and HC Driver demanded strict adherence to safety protocols, documentation accuracy, and regulatory obligations across high-risk environments. • As a Mortuary Assistant, I demonstrated discretion, empathy and professionalism while managing sensitive operations and liaising with families, service providers and regulatory authorities. These positions strengthened my ability to work autonomously, manage risk, follow complex protocols, and maintain composure under pressure, which are directly transferable to investigative and security-based roles. Page | 2

EMPLOYMENT HISTORY 2002 - 2019

NSW POLICE FORCE | www.police.nsw.gov.au

Wagga Wagga, Cootamundra & Penrith, New South Wales Senior Constable & Acting Sergent

2018 - 2019 2003 - 2018 2002 - 2003

Wagga Wagga Local Area Command, NSW Cootamundra Local Area Command, NSW Penrith Local Area Command, NSW

RESPONSIBILITIES: • Conducted a wide range of criminal investigations including assaults, fraud, drug offences, and serious traffic matters, ensuring strict compliance with evidence handling, legal standards and investigative procedural protocols. • Led and coordinated frontline response teams and multidisciplinary first responders in high-pressure, operationally complex environments, ensuring seamless communication, tactical cohesion and effective incident resolution. • Completed detailed administrative and operational reporting including statements, briefs of evidence, warrants and court submissions, ensuring factual integrity, clarity, judicial admissibility and internal compliance standards. • Performed Lock-up Keeper duties while on call, managing detainee welfare, safety procedures and custody documentation with diligence, legal compliance, procedural accuracy and situational risk awareness. • Undertook proactive intelligence gathering, analysis and risk assessment to support community safety initiatives and identify individuals at heightened risk of criminal engagement, criminal activity or social harm • Responded rapidly to emergency incidents as a first responder, maintaining a calm and decisive presence while ensuring public safety, order, effective incident containment, community reassurance and operational continuity. • Utilised advanced interpersonal and conflict resolution skills to de-escalate volatile situations and resolve high-risk confrontations with minimal force, maximum situational control, procedural fairness and tactical precision. • Operated law enforcement vehicles under dynamic conditions in accordance with NSW Police driver standards, prioritising operational safety, efficiency, rapid response times, public road awareness and vehicle integrity • Maintained crowd control and situational oversight at major public events such as concerts, NRL matches and the Sydney Royal Easter Show, ensuring safety, order, compliance, coordinated team response and incident prevention. • Collaborated with national and international law enforcement bodies including the AFP and Interpol to support cross-jurisdictional operations, data exchange, intelligence sharing effectiveness and inter-agency collaboration. KEY ACHIEVEMENTS: • Conducted complex undercover surveillance operations that led to the identification and prosecution of high-risk and violent offenders through sustained observation, strategic planning, evidence collection and covert field engagement. • Successfully coordinated inter-agency efforts across four Local Area Commands during the pursuit and arrest of armed offenders, ensuring operational cohesion, intelligence sharing, risk mitigation and tactical command oversight. • Deployed electronic surveillance tools including listening devices, in-car video, and Automatic Number Plate Recognition (ANPR) systems to gather high-value intelligence and support lawful investigative outcomes. • Drafted and submitted Call Charge Record (CCR) requests and judicial warrants to obtain telecommunications metadata critical to criminal investigations, ensuring procedural accuracy and evidentiary admissibility. • Piloted and implemented a new method for roadside drug testing that improved detection accuracy while significantly reducing costs, resulting in statewide adoption, enhanced operational efficiency and improved public safety. • Performed forensic vehicle speed assessments using time-over-distance calculations and video analysis to support motoring offence prosecutions, ensuring accuracy, integrity, legal compliance and evidentiary reliability throughout. • Provided trauma-informed support to families, colleagues and victims during highly distressing incidents such as fatalities, missing persons cases and violent crimes, demonstrating empathy, professionalism, resilience and situational awareness. • Managed shift operations and supervised personnel during complex or high-risk deployments, including training and mentoring junior officers to ensure readiness, accountability, operational effectiveness and procedural compliance. • Developed customised spreadsheets and digital tracking tools to streamline data analysis and reporting, which improved operational efficiency, enhanced team productivity and were formally recognised by senior command.

AWARDS & RECOGNITION 2020 2019 2012

Commissioners Commendation for Courage Certificate of Service with NSPF Commissioner's Sesquicentenary Citation Certificate of Merit

NSW Police Force NSW Police Force NSW Police Force

LICENCES HELD • • •

Current NSW Unrestricted Driver’s Licence (Classes: MC, R) QLD & NSW Security Licence: Crowd Controller, Security Officer (Cash in Transit, Monitoring, Unarmed) Private Investigator/Security Licence: Master Licence: 000109810 (NSW) Queensland: 4570847 New South Wales: S00008727

REFEREES AVAILABLE ON REQUEST Page | 3

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DAVID ROGERSON Aspiring Police Auxiliary Officer, Custodial Support

 0433 333 333

 dave-rogerson@gmail.com

 1 Yale Street, PERTH WA 6000

Demonstrating a high level of experience in structured operational environments requiring uncompromising adherence to safety legislation, procedural directives and regulatory compliance frameworks, together with advanced physical conditioning and disciplined professional conduct, I am well positioned to contribute strong procedural integrity, vigilance, accountability and operational dependability as a Police Auxiliary Officer, Custodial Support with the Western Australia Police Force. Through continuous full-time employment since completing Year 12, I have established a record of reliability, punctuality and performance within tightly controlled production settings governed by documented standards. I possess the resilience, composure and emotional maturity necessary to operate effectively within secure custodial environments where detainee welfare, risk awareness and compliance obligations are paramount. My background has strengthened my capacity to follow lawful instructions precisely, maintain situational awareness, communicate clearly within team-based operations and uphold professional standards without deviation. I am committed to serving the community through disciplined conduct, ethical responsibility and readiness to perform rostered duties within demanding custodial settings.

EDUCATION & TRAINING 2023

YEAR 12

South Hedland Senior High School

SUBJECTS: • English General • Food Science and Technology General • Mathematics Essential General

• • •

Design: Photography General Media Production and Analysis General Physical Education Studies General

KEY SKILLS & COMPETENCIES            

Procedural Compliance and Operational Discipline: Demonstrates the ability to follow structured processes, safety requirements and documented protocols with precision, ensuring tasks are completed accurately and consistently. Physical Stamina and Endurance Capacity: Maintains high levels of strength and cardiovascular conditioning, enabling sustained performance in physically demanding roles requiring manual handling and prolonged standing. Situational Awareness and Attention to Detail: Monitors environments carefully, identifies potential risks and maintains vigilance to ensure safety, accuracy and compliance with established operational and procedural standards. Team Collaboration and Communication Skills: Communicates clearly with supervisors and colleagues to coordinate workflow, clarify expectations and maintain cooperative, respectful and productive working relationships. Reliability and Strong Work Ethic: Demonstrates consistent punctuality, dependable attendance and a willingness to undertake additional responsibilities to support operational objectives, maintaining sustained performance. Adaptability in Structured Environments: Responds effectively to changing demands and operational priorities while maintaining focus, composure and strict adherence to procedural requirements and established workplace standards. Integrity and Personal Accountability: Upholds professional standards, accepts responsibility for assigned duties and maintains ethical conduct in all workplace interactions, demonstrating honesty and dependable decision-making. Workplace Health and Safety Awareness: Applies safety principles, identifies potential hazards and supports clean, orderly environments to reduce risk and maintain compliance with documented policies and legislative requirements. Time Management and Task Prioritisation: Organises responsibilities efficiently, monitors time-sensitive processes and ensures completion of tasks within required timeframes, maintaining productivity, accuracy and operational continuity. Resilience and Mental Focus: Demonstrates emotional maturity, sustained concentration and the capacity to remain composed under pressure while performing repetitive or high-responsibility tasks within controlled and regulated settings. Detainee Welfare and Supervision Awareness: Demonstrates an understanding of the importance of monitoring individuals respectfully and attentively, maintaining vigilance to support safety, welfare and procedural compliance. Conflict Management and Composure: Maintains calm and controlled behaviour in challenging or high-pressure situations, responding professionally, confidently and appropriately while supporting safe and orderly outcomes.

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CRIMINAL ANALYST Australian Federal Police (AFP) I am enthusiastic about applying for the Criminal Intelligence Analyst position with the AFP due to my profound commitment to utilising analytical expertise to advance national security and address serious and organised crime. My extensive background in analysing complex datasets, enhancing system efficiencies and delivering actionable intelligence aligns perfectly with the core responsibilities of this role. I am dedicated to upholding the AFP’s core values and contributing my skills in data analysis, strategic problem-solving, and effective stakeholder engagement. My proven ability to navigate complex information, drive value-added insights, and mentor emerging talent underscores my suitability for this position. I am eager to contribute to the AFP’s mission and further my professional growth within this esteemed organisation. Furthermore, I am an Australian citizen and I am willing and obtain a NV1 or NV2 security clearance. I consistently uphold high ethical standards and demonstrate a strong commitment to the values espoused by the AFP. In my previous roles, I have rigorously adhered to organisational policies and ethical guidelines, ensuring transparency and integrity in all my actions. My dedication to ethical behaviour is reflected in my proactive approach to maintaining confidentiality, making principled decisions, and fostering an environment of trust and respect. This unwavering commitment aligns with the AFP's core values and enhances my suitability for the Criminal Intelligence Analyst role. I possess a proven ability to communicate effectively and with influence, both written and orally. My experience across diverse roles has honed my skills in conveying complex information clearly and persuasively, ensuring that key messages are understood and acted upon. Whether drafting detailed reports, delivering presentations, or engaging in stakeholder discussions, I consistently adapt my communication style to suit the audience, fostering collaboration and driving successful outcomes. At Schindler Lifts Australia, I was tasked with addressing a significant increase in system errors reported by both external customers and internal teams. My objective was to communicate complex technical issues and solutions clearly to non-technical stakeholders while ensuring internal teams were aligned on corrective actions. I developed and delivered detailed reports and presentations to management, highlighting the root causes of system errors and proposed solutions. I also facilitated training sessions for staff and customers to enhance their understanding of the digital products and improve system usage. My effective communication led to a 30% reduction in system error reports and improved customer satisfaction scores. Internal teams gained a clearer understanding of the issues, which enhanced their troubleshooting capabilities and operational efficiency. I possess advanced research and analytical skills coupled with an understanding of and ability to apply structured analytic techniques. While working as a Digital Products & Connectivity Support Administrator at Schindler Lifts Australia, I noticed a recurring pattern of faults in specific product lines. My goal was to analyse the data to identify the underlying causes of these faults and recommend solutions to prevent future occurrences. I conducted a thorough analysis of faulty unit reports, applying structured analytic techniques such as pattern recognition and statistical analysis. I cross-referenced the data with system logs and operational procedures to pinpoint common failure points. I then developed a comprehensive report detailing the findings and proposed corrective actions. My analysis led to the implementation of targeted improvements in product design and maintenance procedures, which reduced fault occurrences by 25% and enhanced overall product reliability. My recommendations were adopted company-wide, contributing to improved operational performance and customer satisfaction. I hold a Master of Ancient History and a Bachelor of Arts in Ancient History, both from Macquarie University, Sydney. My academic background, while focused on historical studies, has developed my analytical and research skills, crucial for understanding complex information and contextualising it effectively. These qualifications have honed my ability to critically assess evidence, interpret data, and present findings clearly, which aligns well with the analytical demands of intelligence roles. Additionally, my professional development courses in people management and self-confidence have further enhanced my ability to lead teams and manage complex tasks, ensuring that I am well-prepared to meet the challenges of a Criminal Intelligence Analyst position. In my career, I have accumulated extensive experience in analytical and support roles that align closely with intelligence and national security functions. Over the past five years, I have worked with Schindler Lifts Australia in roles that required advanced problem-solving and analytical skills, including managing digital products and system support, which involved interpreting and acting on complex data. Additionally, my tenure at ZEISS (Australia) and EDS Australia involved managing critical information systems and delivering technical support, which honed my ability to handle sensitive and high-stakes information. While my experience is not directly within a traditional law enforcement or national security context, the skills I developed in these roles such as data analysis, strategic problem-solving, and stakeholder communication are highly transferable and relevant to intelligence environments. I possess a demonstrated ability to coach and mentor others, effectively guiding and supporting team members to enhance their skills and performance. My approach involves identifying individual strengths and areas for improvement, providing constructive feedback, and fostering a collaborative environment that encourages continuous learning and development. At Schindler Lifts Australia, I led a team as a Digital Products & Connectivity Support Administrator. Recognising the diverse skill levels within my team, I implemented a structured coaching program. For instance, when a new team member struggled with advanced troubleshooting techniques, I provided one-on-one mentoring sessions. I tailored the training to address their specific challenges and paired them with a more experienced colleague for additional support.

This approach not only improved their technical proficiency but also boosted their confidence, leading to enhanced overall team performance. My mentorship resulted in the team member's successful integration into the team and contributed to our department’s achievement of global certification standards. I have a proven ability to apply an in-depth understanding of intelligence analysis to produce high-level intelligence products and services. My expertise lies in synthesising complex data, employing analytical techniques, and delivering actionable insights to support strategic decision-making and operational effectiveness. While working as a Digital Products & Connectivity Support Administrator at Schindler Lifts Australia, I was tasked with analysing system performance data to identify recurring faults and operational inefficiencies. By applying advanced data analysis techniques and leveraging my understanding of technical systems, I created detailed intelligence reports highlighting key issues and trends. One notable project involved developing a comprehensive report on equipment malfunctions across various locations. I utilised statistical analysis to pinpoint patterns and predict potential failures. This intelligence product was instrumental in guiding the implementation of preventive maintenance strategies, ultimately enhancing system reliability and customer satisfaction. Some areas require technical proficiency in data/science/analytics working with disparate data sets. In response to the targeted questions, I have provided detailed answers below to illustrate my approach and experience related to the specific requirements of the Criminal Intelligence Analyst role: How do you process contradictory or incomplete information to form a conclusion? When faced with contradictory or incomplete information, my approach involves several key steps: 

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Assessment of Information Quality: I start by evaluating the credibility and relevance of the information sources. This includes verifying the authenticity of the data and understanding the context in which it was collected. I seek to identify any biases or limitations in the information that might affect its reliability. Identification of Key Discrepancies: I then identify and document the specific areas where contradictions or gaps exist. This involves breaking down the information into manageable components and comparing it against known facts or established benchmarks to pinpoint inconsistencies. Consultation and Collaboration: Engaging with colleagues or subject matter experts is crucial in these situations. I consult with stakeholders who might have additional insights or context that could help clarify the discrepancies. Collaborative discussions often reveal new perspectives or overlooked details. Use of Structured Analytical Techniques: I apply structured analytical techniques such as hypothesis testing, pattern recognition, or scenario analysis to reconcile the conflicting information. This methodical approach helps in forming a balanced view by systematically evaluating each piece of information against alternative explanations. Synthesis and Documentation: I synthesise the reconciled information into a coherent analysis, clearly documenting the rationale behind my conclusions. I ensure that the analysis reflects the uncertainties and assumptions involved, and I present it in a way that highlights the most probable conclusions while acknowledging any remaining ambiguities. Continuous Monitoring and Review: Finally, I monitor the situation for any new information that might emerge and reassess my conclusions as needed. This iterative process helps in refining the analysis and ensuring that it remains relevant and accurate over time.

By employing this thorough and systematic approach, I ensure that my conclusions are well-founded and that they effectively address the complexities inherent in contradictory or incomplete information. Describe a time when you had to add value to information to support decision making. What did you do? At Schindler Lifts Australia, our team faced a significant challenge with recurrent issues in the ActionBoard Online portal and mobile application. The system errors were affecting customer satisfaction and operational efficiency, and the available data was incomplete and contradictory, making it difficult to pinpoint the root cause and decide on appropriate fixes. My task was to enhance the quality of the information available by adding value through detailed analysis and reporting. This would support the decision-making process to implement effective solutions and improve system performance and reliability. I initiated a comprehensive review of the system errors by consolidating and analysing the fragmented data from various sources, including user reports and internal monitoring systems. I employed advanced analytical techniques to identify patterns and correlations among the reported issues. Recognising the need for accurate and actionable insights, I developed a series of detailed statistical reports highlighting key trends and problem areas. To further support decision-making, I organised and led a series of meetings with key stakeholders, including internal teams and external customers, to gather additional insights and validate the findings. I then translated this complex information into clear, actionable recommendations and implemented corrective actions to address the identified issues. The enhanced analysis and actionable recommendations led to a significant improvement in the system's performance. Customer satisfaction increased as the recurring issues were resolved more effectively, and operational efficiency improved due to reduced system downtime. My contributions not only addressed the immediate concerns but also provided a more reliable foundation for future system enhancements and decision-making processes. I am genuinely excited about the opportunity to apply for this role and contribute to your esteemed organisation. I am committed to upholding the AFP's mission and values, leveraging my skills and experience to support your strategic objectives. I am eager to bring my expertise in intelligence analysis, strategic communication, and coaching to your team, and I am dedicated to making a positive impact on your operations. Thank you for considering my application; I look forward to the opportunity to further discuss how I can contribute to the AFP's continued success.

EMPLOYMENT HISTORY Dec 2024 - Mar 2026

BULLBAR BEEF JERKY

Perth, Western Australia

Factory Hand & Team Leader Bullbar Beef Jerky is a Western Australian food production company specialising in the manufacture and distribution of premium, handcrafted beef jerky products. Operating from Lancelin, the business focuses on quality-controlled processing, food safety compliance and efficient production systems to supply retail and wholesale markets. The company maintains structured operational procedures and hygiene standards to ensure consistent product quality and regulatory adherence. Factory Hand RESPONSIBILITIES: • Operated in a regulated food production environment adhering to stringent hygiene, safety and quality control standards. • Prepared and laid out raw product for processing in accordance with production schedules and specification requirements. • Cut, trimmed and portioned meat to precise standards to ensure consistency, presentation and quality outcomes. • Followed supervisor and team leader instructions while contributing positively within a team-based production setting. • Monitored oven temperatures and cooking timers to ensure compliance with food safety regulations and accurate batch processing, maintaining consistency, product integrity and strict adherence to documented production standards. • Communicated effectively with team members and supervisors to coordinate workflow, clarify production requirements and maintain operational efficiency, while remaining flexible and responsive to changing demands and priorities. • Performed high-volume packaging and labelling duties with accuracy and efficiency to meet daily output targets. Supported workplace health and safety practices by identifying hazards and maintaining orderly workspaces • Conducted quality checks on product texture, appearance and packaging integrity prior to dispatch. • Maintained strict cleanliness and sanitation protocols across preparation and processing areas. Assisted with stock handling, movement of raw materials and finished goods within the facility. Team Leader RESPONSIBILITIES: • Relieved the Manager during periods of absence, assuming responsibility for overseeing daily production operations and ensuring continuity of workflow and compliance with established procedures and organisational performance expectations. • Provided on-the-job training and mentoring to new team members, guiding them through production processes, safety requirements and quality standards to support effective integration into the team and sustained operational competence. • Ensured strict adherence to personal protective equipment requirements, reinforcing workplace health and safety standards and monitoring compliance across the production floor, addressing non-compliance and reinforcing safety expectations. • Supervised both new and existing team members during allocated shifts, supporting productivity, maintaining performance expectations and addressing operational queries as required, while promoting teamwork and adherence to procedures. • Coordinated and supervised cleaning and sanitation activities within the factory to maintain hygiene standards and regulatory compliance, ensuring all work areas met documented safety requirements and inspection expectations. ACHIEVEMENTS: • Demonstrated punctuality, reliability and consistent attendance throughout full-time employment, maintaining a strong record of dependability, meeting rostered commitments and contributing to overall team productivity and continuity. • Received consistently positive feedback and informal appraisal from supervisors recognising strong work ethic, reliability, willingness to assist others and commitment to maintaining high workplace standards. • Regularly undertook additional hours during peak production periods, demonstrating reliability, flexibility and strong commitment to operational targets and team support. The role required sustained concentration, physical endurance, strict adherence to structured processes and the consistent application of workplace safety standards.

INTERESTS & HOBBIES • • • •

Health and physical fitness training, maintaining consistent strength, endurance and cardiovascular conditioning to support overall wellbeing, resilience and operational readiness. Music performance, Drummer and former High School Band member, demonstrating coordination, discipline, teamwork and the ability to perform confidently within structured group settings. Strong interest in law enforcement, community safety and the principles of law and order, reflecting a genuine motivation to pursue a career supporting public protection and custodial responsibilities. Maintains a disciplined commitment to physical and mental wellbeing through structured training routines, supporting sustained focus, emotional resilience and personal accountability

REFEREES AVAILABLE ON REQUEST Page | 2

STATEMENT Graduate Paramedic | Queensland Ambulance Service (QAS)

Dedicated to a challenging and rewarding career as a paramedic, I am eager to commence my professional journey as a Graduate Paramedic with the Queensland Ambulance Service (QAS). Holding a Bachelor of Paramedic Science from Queensland University of Technology (QUT), distinguished by excellent academic achievements and a compassionate approach, I am committed to making a difference through the provision of high-quality patient care. Eager to expand my skills and knowledge, I embrace the opportunity to work under the guidance and mentorship of experienced QAS personnel as pivotal in developing the competency required of an Advanced Care Paramedic (ACP). With a solid foundation in medical procedures, emergency response techniques, and patient care couped with a high level of emotional intelligence and maturity, I am well-prepared to apply my academic learning effectively and accurately in high-pressure situations. CLINICAL PRACTICE: I possess a robust foundation in clinical practice, honed through rigorous academic training and handson experiences during my studies at Queensland University of Technology. This comprehensive background ensures that I can deliver effective pre-hospital patient care, applying advanced medical protocols and techniques adeptly in emergency situations. During my intensive second clinical placement at Maroochydore station with the Queensland Ambulance Service, I was presented with a critical case involving an elderly patient from a nursing home displaying severe sepsis symptoms. Under the watchful eye of my experienced mentor, I adhered to the established clinical practice guidelines, which demanded precision and swift action. I expertly inserted a cubital fossa IV, a procedure critical for immediate fluid resuscitation. I also initiated the administration of isotonic saline, which played a dual role in maintaining essential blood volume and acting as a systemic cooling agent to counteract the patient's elevated temperature. I administered oxygen and ibuprofen to manage discomfort and reduce fever. Through these interventions, I not only stabilised but significantly improved the patient's vital signs during our urgent transport to the hospital. This scenario showcased my ability to blend academic knowledge with practical skills, ensuring high-quality, lifesaving pre-hospital care in a high-stakes environment. Possessing sharp analytical abilities and a strong foundation in clinical reasoning, I am adept at accurately assessing patient needs and reviewing healthcare records to determine the most effective care alternatives. During my second clinical placement with the Queensland Ambulance Service at Maroochydore station, I encountered a patient with sudden onset symptoms and a pre-existing condition of Type 1 Diabetes, which presented a complex diagnostic challenge. My initial task was to assess the patient's condition and formulate an appropriate treatment plan. Given the patient's medical history and symptoms, I hypothesised that he was experiencing Diabetic Ketoacidosis (DKA), although my mentor initially suspected Hyperosmolar Hyperglycaemic State (HSS). Following my mentor’s initial advice, I began treatment for HSS by inserting an antecubital (AC) IV and starting controlled rehydration. However, when a Critical Care Paramedic reassessed and suggested DKA as the more likely diagnosis, I swiftly adapted the treatment plan. I moderated the IV saline infusion rates and continued with the administration of potassium and insulin. This adjustment was critical for restoring intravascular volume, normalising serum glucose and osmolality, correcting electrolyte imbalances, and reducing serum ketones. These timely and accurate modifications to the care plan ensured that the patient's condition stabilised significantly by the time we arrived at the hospital. This experience underscored my ability to leverage deep clinical knowledge and flexible problem-solving skills to deliver superior patient care under pressure. COMMUNICATION & TEAMWORK: My ability to deliver information, advice, instructions, and professional opinions effectively extends across interactions with colleagues, patients, and their families, demonstrating both compassion and clarity in highstress situations. During my initial clinical placement at the Deception Bay station with Queensland Ambulance Service, I faced a profoundly sensitive scenario involving a deceased on arrival (DOA) patient and his distressed mother. My immediate responsibility was to assist in confirming the absence of vital signs, after which my role shifted crucially to communication. I was tasked with the delicate duty of informing the patient’s family of his passing and explaining that resuscitation efforts would not be initiated. Working closely with my mentor, I communicated the tragic news using empathetic yet clear and confident language. I ensured open lines of communication, offering to answer any questions and to assist with contacting additional family members. I carefully explained the procedural steps that would follow, maintaining a supportive presence as more family members arrived. Throughout these interactions, I listened attentively, providing comfort and ensuring that the family’s immediate needs and concerns were addressed. The outcome was that the family members felt informed and supported during this difficult time. They understood the next steps, had the opportunity to ask further questions, and were aware of additional resources available for emotional and practical support. This experience underscored my capacity to handle sensitive information with professionalism, ensuring clear and compassionate communication in critical situations. Throughout my final clinical placement at the North Lakes station with Queensland Ambulance Service, I consistently delivered detailed clinical handovers that aligned perfectly with existing documentation, ensuring seamless transitions to hospital care teams. On one notable occasion, I was responsible for handing over a critically injured patient who had suffered a chest stab wound, a scenario demanding immediate and precise medical attention. My task was to communicate all relevant clinical information effectively to a multidisciplinary team consisting of nurses, doctors, and critical care paramedics, ensuring they had all the necessary details to proceed without delay. Adhering to the IMIST AMBO clinical handover protocol, I provided loud, clear, and concise information during a tense moment in a crowded room. It was crucial not only to relay information swiftly due to the patient's severe condition but also to be thoroughly prepared for any immediate questions to paint the clearest possible clinical picture. The clarity and completeness of my handover meant that no further clarifications were requested by the receiving team. My effective communication facilitated a quick transition to surgical preparation, demonstrating my ability to manage high-pressure situations with clear and direct communication.

In my current role as a Support Worker at CPL, I assist clients with complex disabilities and high care needs, frequently serving as the primary communicator between the medical community, clients, and their families. A particularly memorable instance involved accompanying a client to a doctor’s appointment for routine follow-up testing, during which we received a challenging diagnosis. The doctor informed me of the client’s cancer diagnosis. As the carer present, my responsibilities extended beyond absorbing this critical information. I needed to ask detailed questions relevant to the client’s ongoing care and treatment options, ensuring I gathered all necessary details for a comprehensive handover to managers, other healthcare professionals, and crucially, the client's family. Upon returning from the appointment, I organised a sensitive meeting with the client’s family to discuss the diagnosis. I presented the information calmly and clearly, encouraging an open dialogue by inviting questions and discussing the potential future pathways that I had reviewed with the doctor. I also provided them with additional resources and the doctor’s contact information. It was imperative to maintain a calm yet sympathetic demeanour throughout this discussion to help ease the emotional burden on the family during this overwhelming time. My approach allowed me to convey all pertinent information effectively, giving the family the necessary space to process the news and consider their next steps. By encouraging them to contact the doctor directly for any further queries, I ensured they felt supported and informed. This careful handling of the situation not only facilitated clear understanding but also underscored the importance of compassionate communication in managing client care during critical moments. I thrive in high-pressure environments where teamwork is crucial to achieving organisational goals. This was exemplified during my second clinical placement with the Queensland Ambulance Service at Maroochydore station. At this time, I was part of a critical response team called to a scene where a cardiac arrest patient was already receiving CPR from another paramedic student under the guidance of her mentors. I was tasked to assist by taking turns in performing high-intensity, lifesustaining chest compressions to maintain the patient’s perfusion, a vital part of the resuscitation process. Recognising the need for coordination and endurance in such situations, I communicated with my fellow student. We synchronised our efforts by counting compressions aloud, ensuring when one of us reached 30 compressions, the other could seamlessly take over without interrupting the rhythm. This teamwork extended beyond just swapping roles; we also strategically paused to assess the patient's heart rhythms and continued to vocalise our counts, maintaining a rigorous pace for 20+ minutes. This coordination was crucial as it allowed other team members to prepare and administer defibrillation. Our ability to work cohesively under extreme pressure was instrumental in achieving Return of Spontaneous Circulation (ROSC) for the patient. The seamless CPR provided by the team enabled other paramedics to perform additional critical interventions, ultimately contributing to the patient's survival of a major cardiac event. PROFESSIONAL CONDUCT & PERFORMANCE: My role as a Support Worker caring for individuals with disabilities and high-care needs routinely demands leadership, integrity, accountability, transparency and efficiency, qualities that are crucial for maintaining the standards expected by organisations such as the Queensland Ambulance Service (QAS). A particularly poignant example of these principles in action occurred when a client experienced a seizure in their home. This critical situation required immediate and effective management to ensure the safety and well-being of the client. My responsibility extended beyond immediate care; it included leadership among my peers, effective communication with emergency services, and liaison with the client's family, all of which were crucial in managing the incident. Demonstrating decisive leadership, I immediately called for emergency services and coordinated with my colleagues to ensure that the family was promptly informed about the situation. While waiting for paramedics, I utilised my clinical training to safely position the client in a recovery pose to maintain airway patency and prevent further injury. Upon the arrival of the paramedics, I provided a comprehensive overview of the incident and the initial care provided, ensuring seamless continuation of treatment. My actions facilitated a calm and controlled response among my team, whilst ensuring that the client received timely pre-hospital care. My ability to maintain a high level of conduct and performance under pressure not only stabilised the situation but also reassured the client's family and healthcare professionals of our professional capabilities. This incident exemplifies my commitment to upholding the rigorous standards required in emergency care and patient management, contributing significantly to the positive outcomes in critical care situations. At university, I not only fulfilled the requirements of my placements and attended classes, but I also managed to sustain employment in two part-time jobs simultaneously. To navigate this complex schedule, I relied heavily upon meticulous planning and organisation. I utilised a combination of timetables, planners, and calendars to strategically map out my weeks in advance. This rigorous organisation allowed me to balance my academic responsibilities with my professional duties. Moreover, this structured approach to time management was crucial in preserving my personal well-being. It enabled me to allocate dedicated time to unwind with family, friends, and loved ones, essential for maintaining mental and emotional health. As a result of this balanced approach, I navigated the demands of my studies, work, and personal life. I have demonstrated expertise in Microsoft Office Suite, including Excel, PowerPoint, and Word, allowing me to manage data, create compelling presentations, and produce detailed documents efficiently. Additionally, my skills encompass statistical software such as Jamovi, which is crucial for data analysis and interpretation. My proficiency also includes graphic design with Adobe Photoshop, enabling me to handle visual content creation that requires a sophisticated level of detail. Furthermore, I am adept at utilising Google Docs for collaborative projects, ensuring seamless teamwork and communication. I am comfortable and skilled in using a variety of devices including mobile phones, tablets, iPads, laptops, and desktop computers. My familiarity with QAS-specific paperwork and protocols underscores my ability to adapt to sector-specific technologies, ensuring that I meet organisational requirements with precision and competence. OPERATIONAL READINESS/FITNESS FOR DUTY: I am dedicated to maintaining optimal medical, physical, and psychological health to ensure I can perform the duties of a Paramedic safely and effectively. I am free of any medical, physical, or psychological conditions that could impair my ability to perform my responsibilities. To keep physically fit, I regularly attend my local gym, EMF, engaging in workouts at least three to four times a week for an hour each session. I enjoy walking my dogs daily for about 40 minutes, an activity that not only contributes to my physical health but also provides psychological relaxation. I am also exploring the social aspects of physical activity by considering joining a local rowing club. My commitment to well-being extends to my mental health. I actively engage in leisure activities such as reading and art, which I enjoy in my downtime while listening to podcasts. A robust support system composed of family and friends plays a crucial role in my overall well-being, allowing me to excel and maintain high performance throughout all my clinical placements.

R

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IAN ROBERTS linkedin.com/in/ian-roberts-8a7b23123/  0488 888 888

 ian-roberts@qfes.qld.gov.au

 6 Smythe Road, BRISBANE QLD 4000

Demonstrating exceptional results spanning over two decades as a community-focused and accomplished management professional with Queensland Fire and Emergency Service (QFES), I am eager to undertake new challenges as Deputy Chief Officer with key successes in leadership and operational roles. Self-motivated with a high level of initiative, I have achieved results in positions including Regional Manager, Area Director and Area Training & Support Officer, leading and delivering rural fire services including a diverse workforce incorporating volunteers across Far Northern Queensland and Central Queensland. Providing strong leadership and applying emerging trends in emergency service delivery and public safety, I have ensured the continuity of service delivery and development of operational teams, whilst identifying opportunities to improve QFES service delivery and maximise outcomes for the community. I am confident that I would make a positive contribution in this executive role with the capacity to lead the planning and delivery of rural fire services, actively contribute to the strategic direction of QFES and drive key organisational priorities.

CAREER OVERVIEW 2015 - Current 2012 - 2017 2012 - 2014 2005 - 2011 2002 - 2006 1998 - 2011 2002 - 2003 1998 - 2002 1994 - 2001 1992 - 1994

Queensland Fire & Emergency Service Queensland Fire & Emergency Service Queensland Fire & Emergency Service Department of Environment & Recourse Management Queensland Fire and Rescue Multiple Training Organisations House Factory Pty Ltd Laing Security Various Mining Companies, Mt Isa Various Building Companies

Rural Fire Service, Regional Manager, Far Northern Qld Rural Fire Service, Area Director Rural Fire Service, Area Training & Support Officer Team Leader, Far Northern Qld Auxiliary Fire Fighter Grade Two, Far Northern Qld Self Employed Trainer & Assessor Self Employed Contract General Manager Business Owner/Manager Various Mining Positions House Cutter/Roofer/Carpenter

KEY SKILLS & COMPETENCIES          

Highly skilled in providing leadership on emerging trends in emergency service delivery and public safety to proactively bring insights into the organisation and identify opportunities to improve QFES service delivery and maximise community outcomes. Strong leadership skills, driving performance and accountability throughout the region to achieve customer measures. Expertise in leading complex projects and multidisciplinary teams in the effective achievement of organisational outcomes. Proven ability to develop strategies and responding to issues associated with managing rural fire service/bushfire prevention. Demonstrated experience in managing resource planning processes and coordinating the effective delivery of services through optimal use of the human, financial and capital resources, ensuring government and corporate objectives are met. Upholds and promotes best practice policies and procedures when managing a diverse workforce including volunteers. Applies strategic oversight and coordination to achieve continuity of service delivery and develop operational teams. Adept professionally representing the interests of QFES and the state of Queensland effectively at public forums Communicates with influence and credibility, providing expert advice and assistance to government departments and agencies, local government authorities, indigenous communities and non-government agencies. Exceptional written and presentation skills, with extensive experience preparing reports, submissions and briefings regarding complex strategic resource management coupled with a range of operational and legislative issues.

QUALIFICATIONS 2020 2020 2011 2011 2013 & 2010 2010 2010 2009 2009 Page | 1

Graduate Diploma of Strategic Leadership (BSB80215) Advanced Diploma of Public Safety (PUA60119) Diploma of Management (BSB51107) Certificate IV in Emergency Medical Response (30714QLD) Certificate IV in Training and Assessment (TAE40110 & TAA40104 Advanced Diploma of Conservation & Land Management (RTD60102) Diploma of Conservation and Land Management Specialising in Lands, Parks and Wildlife (RTD50102) Diploma of Forest and Forest Products (FPI50105) Certificate IV in Forest and Forest Products FPI40105)

College for Law, Education & Training College for Law, Education & Training Central Queensland Institute of TAFE First Response Australia Australian Regional Training Services Australian Agriculture College Australian Agriculture College McLeod Training Organisation McLeod Training Organisation

EMPLOYMENT HISTORY 2008 - Current 2019 - Current 2011 - 2019 2008 - 2011

QUEENSLAND FIRE AND EMERGENCY SERVICE

Far Northern Queensland & Central Queensland

Rural Fire Service, Regional Manager, Far Northern Qld Rural Fire Service, Area Director, Central Queensland Rural Fire Service, Area Training & Support Officer, Far Northern Qld

Queensland Fire and Emergency Services (QFES) is the primary provider of fire and rescue, emergency management, and disaster mitigation programs and services across Queensland, delivering this through our Fire and Rescue Service (FRS), Rural Fire Service (RFS) and State Emergency Service (SES) to ensure the safety of the Queensland community. Rural Fire Service, Regional Manager, Far Northern Qld (2015 - Current) Far Northern, South Western and Central Qld RESPONSIBILITIES:  Coordinate logistics and planning support services, analysing, prioritising, and organising strategic outcomes in alignment with the organisation’s strategic plan as well as internal policies, procedures and guidelines.  Assist in developing, implementing and evaluating strategic and operational plans to ensure proactive rural fire management.  Develop and maintain strong working relationships ensuring effective, efficient and sustainable intra and interagency relations, liaising, consulting and negotiating with Government departments and stakeholders to ensure successful outcomes.  Provide a cooperative approach to operational issues, community safety, strategic planning and other issues in the region.  Actively contribute to an efficient and sustainable approach to risk management and mitigation within a rural fire context.  Coordinate Rural Operations representation at key forums, committees, conferences to enhance stakeholder and client understanding and commitment to mitigation programs and objectives.  Lead, manage and coordinate large scale rural fires and other emergency incidents, providing strong leadership, direction, and strategic guidance in strict accordance with QFRS legislative requirements.  Provide expert advice to the regional Assistant Commissioner, Area Directors and other regional managers on rural service delivery planning, development of standards, community safety initiatives and other opportunities in the region.  Provide leadership in mitigating the impact of bushfire through the role of the Bushfire Safety Officer in promoting community awareness and education on fire prevention, protection and management.  Provide expert advice to the Director Operations RFS and other Senior Officers on rural service delivery planning, development of standards, community safety initiatives and other operational issues affecting the region.  Lead by example and pursue all opportunities to develop the full potential of staff and volunteers. ACHIEVEMENTS:  Worked diligently to successfully expand the Far Northern Queensland Rural Fire services operational fleet from seventy-six to eighty-three and secured three permanently placed regional appliances, thus enabling greater support.  Acting Regional Manager for Central, South Western since 2015 and now substantive Far Northern Region since 2015.  Successfully secured over ten million dollars of non-profit capital and minor capital works monies for building resilient communities within the Far Northern Queensland since 2017, drawing upon high-level influence and negotiation skills.  Currently leading within the State of Queensland Emergency Services in bushfire mitigation with established 21 Area Fire Management Groups with all completed and implemented Bushfire Risk Mitigation Plans a functioning Regional Bushfire Committee with a completed Regional Strategic Bushfire Plan, and active and successful Bushfire Mitigation team.  Managed many long term complex human relation issues, successfully exceeding the Departments’ expectations.  Achieved a turnaround in teams’ compliance with Code of Conduct, ethical standards, transparency, and honesty.  Increased team participation in QFES service integration by ensuring representation in strategic meetings.  Significantly reduced the walls of silo mentalities by enhancing communication, collaboration, and interoperability.  Developed relationships integral to securing donations of strategic resources from local councils and corporations.  Maintained a strong focus on the risk matrix to enhance response times to bushfire prone locations.  Encouraged and supported innovation and motivation from staff and volunteers to provide practical solutions to a range of diverse challenges in the day-to-day business of the Rural Fire Service. Rural Fire Service, Area Director (2012 - 2017) Mackay Area, Central Queensland RESPONSIBILITIES:  Provided quality support services to volunteers and Rural Fire Brigades and address grievances in accordance with departmental policy and guidelines, consulting with staff, volunteers, the community and other stakeholders.  Managed the effectiveness of the Area team in providing high quality support and training to its volunteers/staff and address grievances in accordance with departmental policy and guidelines.  Responded to large scale rural fires and other emergency incidents, providing on site command and direct operations in accordance with QFRS legislative requirements or be a member of the Incident Control Centre as directed by the Regional Manager, Rural Operations.  Consulted and negotiated with senior staff from Local Governments, other Government agencies, authorities, Indigenous communities, and community groups to evaluate the effectiveness of fire response plans and to provide advice on mitigation strategies and be an active member of the District Disaster Management Group.  Contributed to the development, implementation and evaluation of strategic plans and operational plans to ensure proactive rural fire management. 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EMPLOYMENT HISTORY ACHIEVEMENTS:  Efficiently ran multiple fire seasons for 3-years in the Mackay RFSQ area with minimal impact on the communities.  Managed and coordinated human resources, financial and asset management functions for the area effectively.  Increased support into the “all hazards approach” by establishing strategic Communications Officers in every brigade area in the Mackay RFSQ area to function as the first point of contact for every emergency.  Recognised by State as an effective and efficient way to mobilise response to the most heavily affected communities.  Initiated the construction of new fire stations at Finch Hatton, Eton and Conway that involved developing strategic relationships between private corporations and State government.  Developed an innovative approach to managing bushfires in the landscape in the wake of mining companies’ purchase of large tracts of land that involved the companies in providing staff to form rural fire brigades.  Initiated a Certificate II in Public Safety in the Mackay area to encourage young people to join the RFSQ.  Enhanced community resilience by giving ownership to the local fire brigades to increase their own resources, upskill trainees and deliver own training.  Created a motivated, cohesive environment for staff, resulting in improved staff performance and team cooperation.  Initiated an electronic permit system which provided an alternative and more efficient method for obtaining a permit to light fire, which was formally recognised in previous organisational reviews. Rural Fire Service, Area Training & Support Officer (2012 - 2014) Area Training and Support Officer, Innisfail Area, Far Northern Qld RESPONSIBILITIES:  Ensured that all training programs effectively incorporated supportive strategies to engage staff and volunteers considering adult learning, and Language, Literacy and Numeracy considerations.  Contributed to developing and reviewing training manuals, aids, and publicity material through appropriate processes.  Ensured all Departmental and Government legislative, policy and procedural requirements appropriate to the position including training and RTO (Registered Training Organisation) responsibilities were applied.  Assisted in the management of Area operations through the best utilisation of the human, financial and capital resources to provide effective service delivery including undertaking operational duties as required.  Participated as an active member of the regional Incident Management Team structure and supported Rural Fire Brigades during emergency situations. ACHIEVEMENTS: Designed a PowerPoint presentation to test the capability of local government and disaster groups to manage ongoing incidents, resulting in more effective interagency operations during emergencies.  Utilised various leadership strategy to increased team morale within the Far North Region by strategically facilitating open and honest communications and encouraged staff to feel valued and integral to overall performance.  Developed and implemented a training plan and realigned it to current requirements while identifying and utilising skill sets of Rural Fire Instructors to meet state required targets. 

2005 - 2011

DEPARTMENT OF ENVIRONMENT & RECOURSE MANAGEMENT

Far Northern Queensland

Team Leader, Far Northern Queensland The Department of Environment and Resource Management was established in 2009, it took on the responsibilities and functions of the dissolved Environmental Protection Agency and the Department of Natural Resources and Water. These responsibilities and functions include water resource management and recycling, marine parks and native forests. RESPONSIBILITIES:  Led, managed and directed a team of field staff in Far Northern Queensland, including multi-agency support staff engaged in fire management and wildfire coordination, wildfire responses, controlled burns, and pest, plant and animal control including utilisation of geographic information systems for map preparation and data recording.  Conducted assessments and maintained training competency requirements of field staff.  Actioned emergency response procedures including natural disaster contingency plans, wildfire response procedures and participated in multi-disciplinary incident management teams and other emergency responses.  Readily communicates with local fire brigades on community fire management issues.  Performed a range of public contact duties, including responding to enquiries and supplying advice on fire, pest weed and animal issues on State land to neighbouring stakeholders, other special interest groups and other agencies.  Contributed information to stakeholders on cultural heritage and native title issues affecting unallocated State land. ACHIEVEMENTS:  Established and developed an effective team to mitigate the risk of bushfires on state owned land.  Contributed to projects associated with the maintenance of unallocated State land and supplied associated reporting to the Project Manager and Project Officer.

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EMPLOYMENT HISTORY 2002 - 2006

QUEENSLAND FIRE AND RESCUE

Far Northern Queensland

Auxiliary Fire Fighter, Grade Two Since the merger of fire boards in 1990, the Queensland state firefighting agency has operated under several names Queensland Fire Service 1990-1997; Queensland Fire and Rescue Authority 1997-2001; Queensland Fire & Rescue Service since 2001. The Queensland Fire and Rescue Service is made up of approximately 2200 professional and 2000 auxiliary. RESPONSIBILITIES:  Responded to fire and other emergency incidents as a member of a team.  Contributed to incident reporting and general station administration as needed.  Understood and adhered to legislative, policy and procedural requirements appropriate to the position.  Promoted community safety and emergency preparedness by contributing to community education activities.  Communicated effectively with QFRS personnel, other emergency service providers and the general community.  Contributed to a safe and healthy work environment by adhering to organisational health principles & procedures.  Worked effectively and efficiently in isolated and remote locations in Far Northern Queensland.  Understood and actively addressed traditional ownership interests and concerns.

VOLUNTARY WORK 2001 - 2008 2005 2003 2002 2002 1991

Christian Outreach Centre Department of Natural Resources, Mines and Energy Christian Outreach Centre Queensland Fire and Rescue Service Community Progress Society COC, AOG and Elm Church

Workplace Health and Safety Officer Fire and Land Manager Hospital Chaplain Firefighter Committee Member Youth Worker

LICENCES, REGISTRATIONS & OTHER TRAINING    

Blue Card (Exp. Aug 2025) | A & B Firearms Licence | Queensland Medium Rigid Licence Commercial Chemical Operator Licence | Australasian Registry Emergency Medical Technicians, Completed 42 units of competencies relevant to my work within Queensland Fire and Emergency Completed 30+ in-house training events including the Qld Fire and Emergency Services Leadership Forum

COMMITTEE WORK       

QFES Administration and Policy Review Committee Far Northern Qld Joint Operational Leadership Team Whitsunday Regional Council and Brigade Finance Committee Parliament Community Cabinet for Whitsundays and Gladstone Rural Fire Service Qld Regional Managers and Area Directors groups Cairns, Mareeba, Mackay and Innisfail District Disaster Management Committee Fire Management Groups in Roma, Mackay, Mt Buffalo, Cooktown, Cairns, Mareeba, Atherton, Innisfail, Charters Towers & Townsville

PROFESSIONAL REFEREES Tony Johnston

Chief Superintendent Rural Fire Service QLD QFES  0408 888 888

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Jason Lawyer

Acting Assistant Commissioner Southwestern Qld QFES  0412 222 222

Peter Hollier

Assistant Commissioner Rural Fire Service QLD QFES  0407 777 777

Sensitive: Personal

Re: Crime Manager Dear Sir/Madam, Demonstrating exceptional results as an accomplished NSW Police leader and investigator with the capacity to lead teams, operations and investigations, develop and implement crime strategies, I wish to express my keen interest to be considered for the above career opportunity with the desire to undertake new challenges whilst implementing crime prevention strategies and initiatives. Having acquired a proven track record of achievement throughout my career with NSW Police Force spanning 25 years, I am positive that I would make a valuable contribution as Crime Manager with the ability to develop and manage crime investigations and crime reduction strategies in accordance with the policy strategy of the Police Area Commander/Police District Commander. My key contributions since 1996 with the New South Wales Police Force include my current role as Detective Sergeant, Robbery and Serious Crime Squad and previously as Senior Drug Investigator & Detective Senior Constable - Drug & Anti-Theft Unit, Undercover Operative & Detective Senior Constable - Undercover Branch and various other roles. Moreover, I am currently performing Higher Duties as Relieving Investigations Coordinator in the Robbery & Serious Crime Squad and previously as Higher Duties, Relieving Investigations Coordinator in the Drug & Firearms Squad and Higher Duties, Forward Commander at the COVID-19 Sydney Airport Arrivals Response. I have gained a broad range of experience in managing service delivery, collaborating and communicating with other law enforcement agencies and community organisations, managing work performance and welfare issues, promoting issues and strategies through local community-based policing initiatives. Moreover, I have led and mentored teams and built positive morale, managed and controlled complex investigations, serious incidents, emergency management situations, whilst contributing to the effective application of scarce community resources. Additionally, I am passionate about learning and imparting my knowledge to my team members and junior staff to achieve a high performing and capable workforce. I possess comprehensive experience in leading and managing proactive investigations, as well as complex, ongoing major investigations, which includes drug investigations. Moreover, I have provided expert evidence at Court in relation to drug pricing, quantities and telephone codes. My high-level investigative skills can be evidenced during my involvement in Strike Force BASSY in May 2020. The investigation was initiated to investigate 3 suspects allegedly involved in the supply of firearms in the Newcastle area. This source driven investigation identified that the 3 suspects were not capable of supplying any firearms at that time, however they were involved in the street level supply of methylamphetamine. Rather than close down the job, I liaised with local Newcastle City investigators and Senior Management, provided consultancy to the Command and committed to supplying them with investigative teams to conduct numerous, simultaneous warrants to arrest drug suppliers in their area. As a result, this greatly affected the availability of methylamphetamine in their command and resulted in positive local media coverage regarding police response and the community. I have worked diligently to continuously to improve the quality of service delivered by the State Crime Command as demonstrated with Project Viper in October 2019 where I liaised with police from Queensland to arrange officers to present to NSW Police on Operation Viper. This information day was attended by numerous police from various Commands at State Crime and State Intelligence, up to and including the rank of Assistant Commissioner. Whilst in its infancy, the project utilised police holdings, including mobile automated number plate recognition and Body Warn Videos to identify vehicles by other means. Once a database is built around the program, the ability to identify vehicles involved in offences greatly improves. As a result, this project has now been taken on by State Intelligence to build our own version of Project Viper, which will improve the quality of service provided by the State Crime Command. Due to my relevant experience as an undercover operative means, I have infiltrated criminal networks to gather evidence and intelligence. I am aware of such networks methodologies and I have a great ability to recruit sources involved in this level of crime. Once such source led to the formation of Strike Force COZIE in 2018, where a number of semi and fully automatic firearms were seized from the streets. My background in covert policing and in major crime has made me well aware of the sensitivities around major crime and the operating environment with State Crime Command. I have been directly involved in investigations which have identified corrupt police officers. I am aware of my obligations under the Police Act 1990 to report such behaviour and I am conversant with relevant legislation, policies and procedures relevant to major crime, telephone intercepts, surveillance devices and human source management. Find attached my résumé which details my experience and accomplishments. I welcome the opportunity to attend an interview where I would be pleased to elaborate regarding my suitability to contribute as a Crime Manager with a commitment to leading and managing successful investigations with a proactive approach to tackling crime. Feel welcome to contact me should you have any questions. Yours sincerely, Client Name

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TARGETED QUESTIONS Investigations Coordinator | Motor Unit, Financial Crimes Squad, State Crime Command QUESTION 1: The effective management and coordination of multiple investigations, with often varying levels of risk and complexity, is a key function of an Investigations Coordinator. How would you ensure this at the Motor Unit? Throughout my career with the NSW Police Force spanning twenty-four years, I have led complex and protracted criminal investigations at the PAC and the State Crime Command. I am dedicated to ensuring the effective management and coordination of multiple investigations, with varying levels of risk and complexity in the Motor Unit. To achieve investigative outcomes, I would strategically balance operational and corporate risk; instigate loss of time sensitive evidence or evidence opportunities; measure against teams objectives and the Motor Unit’s business plan. I would work diligently to maximise disruption to Organised Crime Networks and in general to accommodate the public’s best interests whilst undertaking considerations for the safety of the public, encompassing actual/physical and perceived public perceptions. My experience providing effective management and coordination of multiple investigations in the Motor Unit can be demonstrated in my previous contributions whilst managing the Ryde PAC, Proactive Crime Team. As the Team Leader, I directed, mentored and managed a team of twenty-four junior investigators, responsible for running many criminal investigations. In this role, I guided and directed the team to carry out ongoing investigations into a large crew of offenders responsible for over thirty car thefts, mainly via break and enters to steal car keys. Under my leadership and direction, the junior investigators targeted offenders through normal investigative strategies such as fingerprint analysis, canvassing the local area and through proactive measures including bail checks, person searches and police interaction. As a result, the criminal group were dismantled. They were eventually all charged and bail was refused. In NSW, the penalty for stealing a motor vehicle carries up to 10-years prison under section 154F Crimes Act 1900 (NSW). As the Investigation Coordinator, Detective Inspector at the Fraud Unit in the Financial Crimes Squad State Crime Command, I managed numerous investigations including a serious organised fraud operation which involved obtaining over twenty cars. Using a strategic approach, I worked diligently to balance the risk to these cars continuing to be stolen by fraud, and their potential use in violent offences to gather evidence for a prosecution, i.e. disruption vs prosecution. Positive outcomes were achieved as the offenders were successfully arrested and charged, ceasing the criminal syndicate. While the Strike Force was known as SF ONSITE was a top priority for the investigative team, I simultaneously managed other Strike Forces being investigated and I successfully ensured they were all appropriately staffed. As I determined that SF ONSITE presented the greater risk, this was prioritised. In my substantive position as OIC of SF TRONTO (Perinal Bushfire SF), I led several investigations on serial bushfire lighting offenders, resulting in several people charged over the past year. I utilise high-level risk management skills to make strategic decisions which allows offences to potentially continue until we obtain sufficient evidence to charge the offenders. I carefully weighed up risks to public safety and ensure al required contingencies are put in place with firefighting authorities such as Fire & Rescue NSW and NSW Rural Fire Service to optimise safety whilst achieving prosecutions. QUESTION 2: Demonstrate how you have leveraged on your professional relationships with internal or external stakeholders to deliver an efficient and effective operational outcome. Since the commencement of my career with NSW Police Force in December 2000, I have established, maintained and leveraged professional relationships with internal teams including other districts, State Intelligence Commands, Deputy Commissioners as well as external stakeholders including the Australian Federal Police, Fire and Rescue NSW, NSW Rural Fire Service and other agencies. I collect, analyse and disseminate intelligence related to high-volume crime, serious crime, organised crime, major events and public order, working closely with other law enforcement agencies and partners to ensure the effective sharing of information and intelligence. In my current role as Detective Sergeant Arson Unit, I have been actively involved in negotiations between the NSW Police and Rural Fire Service (RFS) on two Memorandum of Understandings (MoU) in relation to (i) investigation of fires and (ii) information sharing. Additionally, I manage the RFS Liaison Officer who is embedded within my office during the bushfire season. Working collaboratively, we ensure information flow and keep updated with current trends in fire/arson and newly identified hot spots to identify potential new serial arson offenders. Whilst working with the RFS Liaison Officer, focused on delivering effective operational outcomes, I have identified several serial arson hotspots which has led to the successful arrest of offenders.

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Sensitive: Personal Additionally, I played an instrumental role as a key member of the working party between the Arson Unit and NSW State Coroner to develop the new Coronial reporting criteria for fires in NSW. This was successfully developed and subsequently I prepared a report to the NSW Police Executive to endorse the new reporting criteria into the NSW Police Handbook i.e. Master Policy Document. I re-wrote the Fire Section of the handbook to be more contemporary and assisted Police Commands in fire investigation. These initiatives were all endorsed and successfully adopted by the Executive into the NSW Police Handbook. While relieving as the Investigations Coordinator, Detective Inspector at the Fraud Unit, Financial Crimes Squad for five months, I participated in MoU negotiations with ASIC which was already partially underway. Furthermore, I participated in monthly meetings and information sharing with ASIC, contributing as the NSW Police single point of contact with ASIC and managed the formal information sharing between the two organisations. Moreover, I utilised an influential approach to negotiate access to the Australian Financial Crimes Exchange (AFCX) for the Financial Crimes Squad, which is a database of fraud information on offenders and accounts. Positive outcomes were achieved as we obtained access to AFCX, which aided in crucial information gathering for the Financial Crimes Squad. In the majority of my investigative and leadership roles over the past two decades, I have coached and mentored colleagues, providing guidance, advice, support and feedback. In many cases staff members were recently transferred from another PAC and were unfamiliar with the process adopted at State Crime level, and complexities involved in investigations. I ensured that staff were aware of the mandate of the unit and responsibilities when responding to investigations by providing support and directing them to information.

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APPLICANT RESPONSE APS 5 Senior Border Force Officer | Position No: 49009758 49004487 | Department of Home Affairs Throughout my employment with the Department of Home Affairs spanning 13 years including various APS5 and APS5 positions within the various precincts; seaport, aviation, remote and CEF. I have effortlessly transitioned and performed numerous responsibilities as a Border Force Officer including key contributions in the Mobile Response Group, Torres Strait District Command, Townsville District Office, Targeted and Border Operations Darwin Thursday Island District Office and Airport Operations Cairns. I have recently moved from Torres Strait District Command (TSDC) to Mobile Response Group (MRG) in Brisbane. Currently as an APS 4, I am well-respected by colleagues in providing quality leadership, support and direction regarding all day-to-day activities and often provide guidance to my team in applications including ICS, EXAMS, NIS, CRE, TRIM, CSP, DGMS and Analyst Notebook. I believe my broad experience, ability to achieve objectives and think out the box to achieve resolutions would render suitable for either the Operations & Planning Branch within the Risk Evaluation and Disruption (RED) team or the Chief of Staff Branch within the Training and Capability team as I have demonstrated sound experience in all aspects of team leadership, working at the strategic, operational and tactical levels with a high level of resilience and ability to engage with a range of internal and external stakeholders at all levels. I am very interested in the APS5 Senior Border Force Officer role as I enjoy undertaking new challenges, thrive in a fast-paced environment and I am keen to move out of my comfort zone and undertake higher responsibilities with the desire to lead others to deliver business area goals and operational targets in a complex, sensitive and at times high-risk operational environment. I am adept in dealing positively with uncertainty and cope effectively in an environment characterised by change, with competencies in determining the appropriate course of action despite lack of clarity. Furthermore I have readily identified and addressed risks that may impede work completion as an APS5 and APS6, proactively escalating issues that have not been controlled to ensure work remains on track. On one occasion the introduction of daily scheduled international flights to Townsville brought significant changes to the operating model within the ABF District Office (DO). I was responsible for identifying and supplementing roster deficiencies with nine FIFO positions. FIFO deployments were three week rotations, which continued over eight months until permanent positions were filled. In addition to my regular BAU duties, I successfully coordinated and integrated FIFO positions into the DO and achieved this outcome by firstly identifying the skills and qualifications required to ensure balanced team compositions. Secondly I sent joining instructions to scheduled FIFO Officers outlining behavioural expectations as well as logistical aspects such as accommodation and transport arrangements. This ensured a smooth transition into the work area. Furthermore I provided succession planning via the creation and implementation of overtime availabilities registers for Townsville and FIFO Officers. In order to optimise results, I frequently coordinated consultative meetings with Team Leaders, District Commander and Chief of Staff to ensure stakeholders were briefed of team compositions and rostering across multiple shifts, raising concerns regarding FIFO performance issues as required. I initiated and implemented feedback forms for FIFO Officers, enabling continuous evaluations and improvements to be achieved for future deployments. As a result of my diligence in establishing and maintaining FIFO deployment framework, workflow demands were successfully achieved across maritime, cargo aviation and remote domains. Our integrated teamwork was recognised with a Secretary and Commissioner Award and I was selected to represent the DO at the awards ceremony to commemorate one year of DIBP integration. Maintaining a solution focused approached approach, I persist and focus on achieving objectives even in difficult circumstances, remaining positive and responding to pressure in a controlled manner. Contributing a high level of energy and drive, I am committed to meeting objectives and always seek to resolve issues promptly which impact on the achievement of desired outcomes for the Department. Upon commencing in the Thursday Island District Office ABF, I identified numerous communication and IT deficiencies on the outer islands. I noted these issues severely diminished the operational capability of the ten APS1 and APS2 indigenous Border Monitoring Officers (BMO) based in these remote localities within the Torres Strait. Moreover this situation also had WH&S implications, thus hindering work area outcomes. In order to identify specific issues, I liaised with BMOs individually as well as my supervisor in order to form a comprehensive overview and understanding of the unique situation for each operational area (island). I then created a register to encapsulate key categories; phone lines, signal strength, internet connectivity, UHF radio and equipment defects, then formed a strategy to address the identified deficiencies. I promptly engaged the assistance of the DIBP IT section, external telecommunication providers and DIBP property executives and provided recommendations to my supervisor based on local knowledge gained through my communication with BMOs and local Government agencies. In order to address the WH&S implications for these communication deficiencies, I enlisted assistance from QLD WHS. I organised a meeting with WHS and TI DO management to outline my concerns and findings. My efforts resulted significant improvements, as several islands now have reliable phone communication. My register is now the foundation of an action plan for rectifying ABF communications network deficiencies in the Torres Strait. My commitment to organisational goals has been recognised and commended with my appointment to ongoing Acting APS5 duties, supervising ten officers.

STATEMENT Chief Officer | Queensland Police Service | Job Ad Ref: QLD/520389/23 Demonstrating accountability for the execution of results through professionalism, persistence and transparency as a high performing leader within community-focused law enforcement and emergency services organisations, I am confident that my skills and experience would be well utilised as a Chief Officer at the Queensland Police Service. Successfully optimising and developing capability to deliver volunteer led services, I have successfully planned, coordinated and led emergency and disaster related capability to ensure community safety with the NSW State Emergency Service and NSW Police Service. In addition to my extensive experience in the public service, I have completed various qualifications including Graduate Diploma of Crisis Leadership, Graduate Diploma of Strategic Leadership, Advanced Diploma of Government (Emergency Services), Advanced Diploma of Public Safety (Management) and various other training. Communicating with influence, I have provided high-quality, expert advice and strategic direction to drive organisational vision and operations through the delivery of high level strategy, policy, reform and program advice to deliver departmental objectives. During my tenure at The NSW State Emergency Service, I was advised of the upcoming development of a North Eastern Zone Capability Plan in line with principles of North Eastern Zone Business Plan and NSW SES Strategic Plan, in order to inform current and future capability required to meet operational needs within the zone. In my capacity as the Zone Commander of the newly formed Zone Lead and task Operations Team and Matrix Teams, I was tasked to contribute to overall information gathering and analysis to create strategic direction of zone through capability plan within set timeframes. Determined to achieve objectives, I utilised my leadership skills to coach and mentor new team members on requirements and thought processes whilst clearly explaining the importance of the plan. I provided clear direction and a framework including parameters of requirements and created strong working relationships within the newly formed team to achieve clearly defined goals. Maintaining a solution-focused approach, I resolved conflict that arose between teams on work priorities and maintained a high level of focus to achieve objectives within designated timeframes. Under my leadership and direction, excellent outcomes were achieved as I successfully introduced a robust Zone Capability Plan, outlining current and future needs to meet operational requirements within the North Eastern Zone. The plan effectively met the needs of North Eastern Zone and delivered on objectives. Furthermore, I established a high performing and engaged team, whilst developing and leading a positive culture of working as one group, despite matrix reporting lines. Demonstrating strong leadership skills, I am experienced in managing, coaching, mentoring and training high performing teams, building organisational capability through the development of high-performance teams, whilst planning and delivering effective outcomes and service wide programs. Whilst leading and developing teams, I provide direction and feedback whilst motivating and engaging team members in the achievement of team objectives. It was determined that Local Flood Plans for the North Eastern Zone were non-compliant upon the outset of a newly formed zone with minimum staff and leadership to complete this work. NSW State Emergency Service are the lead and responsible for the creation and maintenance of Local Flood Plans within each Local Government Area for the State of New South Wales working closely with Local Emergency Management Committees and other key external stakeholders. Local Flood Plans included three Volumes and guides on planning, preparedness and response for flooding events. During this time, I was tasked to build high performing Planning Team with strong leadership and clear direction to ensure compliance in all three Volumes of Local Flood Plans within North Eastern Zone in set timeframes. I led and coordinated the recruitment of vacant positions and formed a new team of suitable persons to complete this significant work. Moreover, I met with the Planning Coordinator and set objectives to meet desired outcomes. I then engaged with stakeholders including Local and Region Committees, providing clear direction and timeframes. Throughout the process, I monitored progress and ensured each plan was completed and tabled at relevant LEMC and endorsed. I worked in close collaboration with Planning Coordinator and team member to develop high performing culture, ensuring key objectives were met with regular check-ins. As a result, we are on target to achieve compliance in all three Volumes of Local Flood Plans by 31 December 2023. This has been a rewarding yet large volume of work, completed by a newly formed team that I guided and supported. The completion of this work will see North Eastern Zone better prepared through this planning work for response and recovery in operational events. As an emergency services leader, I have exercised broad external influence to drive strategy and optimise the development of capability and capacity to deliver volunteer led services, including significant preparation and responses during Disaster and Emergency Management events. On March 18, 2021, the NSW East Coast experienced extreme rainfall along with significant rainfall in many other parts of the State. This led to widespread flooding in NSW affecting regions from the Queensland border through to Sydney metropolitan area, parts of the South Coast and multiple locations in inland NSW. Flood warnings covered an area affecting six million people and 25,500 residents were subject to evacuation orders, with twenty-three communities left isolated. The final flood warnings were not lifted until early June 2021. NSW SES received over 14,500 requests for assistance and there were two flood related fatalities. Other agencies involved included NSW Police Force, Fire and Rescue NSW, Ambulance NSW, Volunteer Rescue Association, Marine Rescue NSW, Surf Lifesaving NSW and The Australian Defence Force (ADF). Reporting directly to the NSW SES State Duty Commander, I performed the role as Operations Commander and Incident Controller with 100% accountability for the event in the Metro Zone. My ability to lead and coordinate large teams to drive the strategic direction of operational response was well utilised and achieved positive outcomes for the community. My capabilities in emergency response management to drive innovative and contemporary solutions that supports the service quality to our communities were used. I represented NSW SES in media appearances such as TV, social media and radio to ensure communities were kept updated on the situation and prewarned of the oncoming severe weather. I effectively led a multi-agency Incident Management Team (IMT), liaising and engaging with various agencies such as RFS, NSW Fire and Rescue, NSW Police, Interstate SES Agencies and Australian Defence Force (ADF).

I worked for NSW Police for eighteen years and draw upon my established relationships and networks during events to obtain required the support and trust of other agencies to ensure the response to community is effective and efficient. I utilised data provided from the Bureau of Meteorology and analysis of daily briefing reports from State Operation Centre to guide decision making. Furthermore, I undertook extensive stakeholder management, consulting with Local MP’s, local councillors, members of community groups to ensure they understood the SES response and collaborated closely with them to meet their needs. Demonstrating expertise in planning and developing, I have effectively developed and prioritised organisational plans, policy and risk management activities to ensure that the organisation designs, implements and delivers outcomes consistent with Government policies and directives. In my work as Zone Commander with the NSW SES, I have undertaken extensive work and ensured all Volume 1 flood plans are up-to-date for the Metro Zone whilst in command and now for North Eastern Zone which covers the North Coast of New South Wales. During operational periods, I have facilitated daily Incident Management Team and State Headquarter briefings, overseeing situational awareness updates. I have represented NSW SES at key stakeholder meetings with senior management of other emergency service organisations and Local and State government officials. On many occasions, I have represented the senior leadership team of the NSW SES including the Commissioner at live press conferences and other media events during times of intense operational periods. I have recently appeared on behalf of the NSW SES Commissioner at the Senate Select Committee for Australian Disaster Resilience and have been responsible for Interagency Coordination and liaison with numerous stakeholders including Interstate SES agencies, NSW Ambulance, NSW RFS, Fire & Rescue and NSW Police, Government officials and Local Community leaders. In my work at NSW SES, I was tasked to assist communities along Georges River to understand flood risks working on the ‘before it will happen again campaign.’ This entailed working with locals to stress the need for people who live and work in the area to be aware of their flood risks. Running since June 2021, the campaign advocates for communities along the Georges River to understand their risks and make the necessary steps to be prepared. To help drive the message further, NSW SES, with support from its Principal Partner NRMA Insurance, produced a series of videos with local volunteers and community members sharing their experiences of floods and stressing the need for others to be flood aware. Commissioner Carlene York said the videos are aimed at connecting communities with real experiences and their local NSW SES volunteers. We also developed FloodSafe tips in 25 different languages to ensure we are reaching everyone. As the Zone Commander for Metropolitan Sydney, I advised stakeholders that while communities living along the river may have experienced minor flooding previously, floods can potentially get much worse as floods can vary and that’s why it is important community members know their risks no matter the size of flood. To help us better understand what communities know about floods, I called upon people living in the area to complete our online survey. Engendering a culture of accountability and transparency, I am adept in leading, managing and maintaining the delivery of systems to ensure a robust governance management framework, including corporate, risk management, contractual, budgeting and reporting frameworks. In my work as a Zone Planning Coordinator, I have undertaken extensive work and ensured all plans are up-to-date for the Metro Zone, facilitating daily Incident Management Team and State Headquarter briefings, overseeing situational awareness updates. Moreover, I represented Commissioner Carlene York at a live press conference for the State Emergency Operation Centre (SEOC). Communicating with influence, I was assigned to undertake Interagency Coordination and liaise with stakeholders including Interstate SES agencies, NSW Ambulance, NSW RFS, Fire & Rescue and NSW Police. The Hawkesbury-Nepean River is complex with bottlenecks, therefore evacuations need to be staged and timed for safe evacuation. I was accountable for overseeing paperwork for these orders to ensure they had the correct information and sign off prior to the issuing of orders. The Federal Member for the Hornsby area tried to board one of our boats while we were still responding to requests for help, hence I calmly spent 45 minutes explaining to him why this was not able to occur at this time as community safety was the priority. As a compassionate leader, I recognise when team members are fatigued and put steps in place to ensure they gain a sufficient break. I executive sound fatigue management by ensuring we have sufficient team members rostered so everyone can take time off. I recently implemented rotating out with the Deputy Zone Commander to ensure that we both get rest days. Driving a culture of collaboration, I identify critical relationships, developing and maintaining strategic partnerships with key government and agency stakeholders. In current work at NSW State Emergency Service, I have developed strong working relationships with key stakeholders in the Northern Rivers upon creation of the North Eastern Zone. As Commander of North Eastern Zone, I have been required to establish relationships with local government and communities’ key stakeholders. Northern Rivers has been subject to significant flooding in recent years and the need to build strong relationships is critical. To achieve desired outcomes and collaborate with others, I have facilitated a series of one-on-one meetings with key stakeholders including State and Federal Members and have arranged and led a Community Forum for an introduction and to listen to the needs and concerns of the local community. Additionally, I represented NSW State Emergency Service at Local and Regional Committees with other Emergency Service Agencies, building working relationships and establishing trust in our agency in these areas. As a result of my diligence and initiative, I was able to identify and develop strong relationships with key stakeholders as the Local Representative for NSW State Emergency Service. Demonstrating Public Service professionalism and accountability as an experienced public service professional, I have represented the NSW State Emergency Service and NSW Police Service at numerous high level internal and external meetings and forums. I represented the NSW State Emergency Service Commissioner at a Senate Select Committee for Australian Disaster Resilience, appearing before the Senate Select Committee and representing our agency professionally. I prepared for this appearance, I ensured my knowledge of all policies, strategies and work were broad and up-to-date in order to answer questions as presented in a high pressure environment. As a result, I attended and represented the NSW State Emergency Service professionally and answered all questions without referring any to questions on notice. Due to time constraints some additional questions on notice provided upon conclusion. I received praise from the Commissioner and other members of the senior leadership team for my performance at this level in representing the agency professionally. The opportunity to contribute as a Chief Officer at the Queensland Police Service would be the realisation of a long standing goal which I embrace with enthusiasm. I am committed to providing strategic leadership, direction, advice and management of the SES to achieve organisational outcomes, sustained volunteerism and capability service delivery through the delivery of programs and plans to deliver an effective Disaster and Emergency Services Agency.

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APS3 Visa Decision Maker | Department of Home Affairs As a community-focused, client-centric professional, I am keen to undertake a challenging and rewarding career opportunity at the Department of Home Affairs with a desire to contribute to building a secure Australia that is prosperous, open and united. Having gained a wealth of training, skills and experience, I believe I would make a valuable addition to your team as a Visa Decision Maker with advanced problem solving, decision making, strategic thinking and stakeholder management skills. I am keen to undertake meaningful work with the desire to grow my career, participate in ongoing training and I am adaptable to work in various departments/sections as required. In my work as a Front Office Manager, I have demonstrated high level organisation, communication, positive strategic planning and decision making skills. As a confident communicator, I believe my ability to work closely and collaboratively with other federal agencies to achieve mutually beneficial national objectives would be well utilised as I have demonstrated exceptional interpersonal and relationship building skills to date. I understand that DHA is a great place to work and has an important mission as a central policy agency, providing coordinated strategy and policy leadership for Australia's federal law enforcement, border, cyber security, immigration and security related functions. I demonstrate a passion for consistently meeting and exceeding the desired level of results with a commitment to continuous improvement, maintaining a high level of focus, intensity and drive. I have successfully managed a wide range of situations where I experienced significant challenges and was able to devise workable solutions to effectively and efficiently rectify the situation. Maintaining a high level of motivation, I consistently set personal and career goals, persistently striving to achieve them. During my tenure with Hotel Oakwood, one of the business nights for our Hotel is River Fire Night where most hotel rooms are booked out well in advance at a higher rate, given the fact that we have one of the best views of fireworks in the city. The rooms that are not sold on last day would also go on sale for 400% higher rate than normal room rate. Around midday one of reservation team members advised that due to the booking engine error we have over sold the hotel room by 2 rooms which means we have the bookings but physically we don’t have any rooms for our guests. At the same time we received a complaint that one of the room’s ceiling dropped on the floor due to the water flooding in the room while the guest was in the room. As we had 100% occupancy, it was busiest day of the year with 500+ guests traffic in the hotel. Therefore I had to quickly to think on my feet and make decisions and ensure (i) guest safety was a priority and that it was safe where the ceiling had fallen in the room; (ii) I needed to find the reason why we were over booked in 2 rooms; and (iii) I needed to find other accommodation for over-booked guests. I quickly asked my reservation team to close all websites to ensure that we are not selling anymore rooms and everything needed to be communication via phone calls now. I then needed to determine which guests were paying the cheapest rates and who had not yet arrived. I then quickly called the Maintenance Manager and asked him to come with me to the room where the ceiling had fallen to check if we could fix the room or whether I needed to organise a new room for the same guest. This would not be not good news as we would be three rooms over booked. I rushed to the room with first aid kit and spoke to guest to ensure that she was fine and not hurt in anyway. The guest advised me that she was here to study for her medical exam and she was not happy with this situation as she should be focusing on her study. After making sure she was fine and time was precious for her to study, I decided to move her to a different room on the same floor and organise a free upgrade and breakfast in her room for her as a service recovery so she could focus on her study. I helped her to move her bags and gave her my details so if she needed anything she could call me directly rather than the front desk. The maintenance team advised that we were not able to fix the room they would need to get plumbers in to fix the water and a plasterer for ceiling. I then called my ex-colleagues who worked in a different five star hotel and where I was lucky h to secure three rooms for my guests. I then called each guest and apologised to them due to the technical/maintenance issues we were not able to accommodate them tonight and we apologise for the inconvenience but I have booked them in 5 star property close to our property and all the transport from our property, accommodation and breakfast charges will be taken care of by us. Once the guests were in our hotel, I personally drove them in our company car there and introduced them to my friend who worked there so they could be looked after during their stay. Upon my return, I called the IT team to check on the issue where our booking engine was not working and fixed it to avoid the same issue again. Excellent outcomes were achieved as at end, the hotel finished the day with 100% occupancy. The guest who had an exam saw me after her exam and was really happy with our prompt assistance. All three guests in the other property left the property with very positive reviews about their hotel and our hotel for assisting them during the process and going above and beyond our call of duty. Having worked in the private sector for many years, I am keen to make a transition into the public service with a desire to build a long-term career with the Department of Home Affairs. I am confident that my administration and customer service background would be well utilised as a Visa Decision Maker and my ability to make sound decisions and resolve problems.

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Watch Desk Supervisor | Job Ad Ref: 9423 | QFES As an accomplished leader in the public service, I am actively pursuing a challenging opportunity as a Watch Desk Supervisor, with a keen interest in undertaking new challenges at QFES whilst drawing upon my experience in both management and operations roles. Having achieved exceptional results with Queensland Police Service and the Australian Army coupled with voluntary with The Rural Fire Service as a Senior Firefighter, I have provided assistance and support in the management of local and district incidents. Additionally, I have coordinated team members with contributions as a Crew Leader at local and regional jobs, managing up to 6 firefighters during bushfires, structural fires, car crashes and aviation incidents, providing logical judgement calls to ensure optimal service delivery. VISION: Throughout my career and voluntary work, I have consistently led operations and teams strategically, clearly and enthusiastically articulating organisational vision, working with others to determine program strategy, parameters and purpose whilst engaging partners in translating strategic plans into concrete actions. Furthermore, I think critically and act on the broader purpose of systems and embrace new ideas and innovation to inform future practice whilst making considered, ethical and courageous decisions. I have extensive experience managing incidents, I have planned and facilitated a multi-agency exercise utilising and practising the AIIMS principles as well as undertaking roles such as the Operations Officer with the SES responding to Ex Tropical Cyclone Debbie. Additionally, I assist in the management of Queensland Police incidents on a daily basis, assessing severity and priority of incidents and allocating specific/specialist resources. I am currently assisting on road operational police, provide operational support and advice during critical incident and events. I have been deployed both with the Rural Fire Service and State Emergency Service (SES) to multiple disaster events across Queensland including Cyclone Debbie and most recently the 2019/20 Queensland Bushfire Emergency. I have effectively led small groups such as a crew in a fire appliance up to managing over 120 emergency service personnel during a multi-agency exercise and deploying as a strike team in response to a disaster. I have proven myself to be a committed, strategic thinking and resourceful individual which is evident through my current employment, voluntary work, university studies and commitment to ongoing professional development. RESULTS: As a results-driven emergency services professional, I lead by example and foster a culture of celebration by visibly sharing team successes, providing quality mentoring and coaching, supporting others, achieving active participation and buy-in to programs and initiatives by communicating with presence and pride to achieve intended outcomes. I have held numerous leadership responsibilities throughout my management career with competency in managing, directing, training and mentoring staff and volunteers. I have mentored whilst volunteering in the Rural Fire Service, mentoring upcoming firefighters and junior members both in the classroom and operationally on the fireground. I have facilitated team building activities with my Queensland Police work team enhancing our ability to work with each other more effectively. I am passionate about developing a culture of constant improvement and providing effective leadership and operational knowledge whilst maintain and developing a culture that fosters accountability, equity, diversity and respect. ACCOUNTABILITY: As a capable and supportive leader, I foster healthy and inclusive workplaces, treating all managers, peers, staff, volunteers and stakeholders with absolute courtesy and respect where health, safety and wellbeing is promoted and prioritised. Maintaining a high standard of practice through governance and risk management, I demonstrate sound governance with highly developed analytical skills. Pursuing opportunities for growth through agile learning and development of self-awareness, I have completed a wide range of internal and external training to keep abreast of relevant skills and knowledge. Whilst working for Queensland Police, I have been directly responsible for swiftly notifying and working closely with other agencies regarding jobs such as Fire, Ambulance, Energex, Towing Companies, Traffic Management, RSPCA and Local Government/Councils. Moreover, I have utilised the Queensland Police “email to SMS” system to provide advice to police informants as well as provide urgent advice. Whilst undertaking the role of Crew Leader while with the Rural Fire Service on a routine fire call during a local fire ban we arrived at an incident and as I was assessing the incident the occupant become aggressive towards me and appeared disgruntled with our attendance. Using the knowledge on relevant legislation I practice daily with the Queensland Police Service I was able to provide the landowner with the relevant advice and instructions on the current fire ban and relevant laws and offences associated with lighting unpermitted fires in such time. The fire appeared to be debris from a recently demolished house in a pit dug by an onsite excavator, at this time it was posing no threat to life or property. Due to this non-threating fire I had the time to effectively negotiate and reason with the landowner who in turn permitted access to his property to extinguish the fire. I briefed my crew and outlined my plan and the situation to them. Whilst my crew was in action, I was monitoring them and then provided relevant community education material about how to access fire ban information and the process and contact details to apply for a permit to the land holder. From working within the Queensland Police Service Communications Centre, I have highly developed skills in managing multiple acute time-critical incidents with acumen while maintaining a professional, empathetic and calm approach. I have aided in the management of numerous high-level police incidents such as active armed offenders, bomb threats, sieges, pursuits and escapees. I am adaptable, having to meet the changing demands and circumstances faced within the day-to-day life of working in a Policing role by critically evaluating and assessing risks, making decisions and implementing directions. I am confident that my comprehensive operations management and team leadership experience would be well utilised as Watch Desk Supervisor and I am committed to meeting all position objectives. I am eager to contribute to the operational areas of the QFES to provide quality preventative and responsive services according to Government strategies and community expectations.

STATEMENT

Investigator | Requisition ID: 5129 | Australian Federal Police Having gained extensive experience with Queensland Police Service and the Australian Army in various operational, investigative and leadership roles, I am actively pursuing a new opportunity as an Investigator with the Australian Federal Police (AFP). Dedicated to undertaking new challenges, I am eager to make a positive impact with the capacity to greatly contribute to the ability of the AFP and partners to concentrate their powers and capabilities most accurately and for maximum impact on crime. I understand the National Central Bureau (NCB) seeks information needed from other NCBs to help investigate crime or criminals in our country and share criminal data and intelligence to assist other countries. Driving a continuous improvement agenda as a results-driven policing professional, I strive to achieve team objectives and deliver on intended results, building capability and responsiveness within the team. Well organised and efficient, I make sound decisions and maintain a highly flexible approach with the ability to work on multiple tasks simultaneously, handle interruptions, competing deadlines and changing work priorities. Dedicated to continuous improvement, I believe it is important to challenge procedures and ways of working regularly to determine if there is a more efficient way of performing tasks, maximising organisation and productivity. Whilst working in the Police Communications Centre, I undertake either the dispatcher or 000 call taker role. The demands, types and complexity of calls for service are everchanging. I have aided key incident managers with critical information during acute calls for service. A key incident occurred which was a homicide in which the male offender fatally shot his wife and was still on foot armed with the firearm. I immediately dispatched this to crews, briefed the onroad Senior Sergeants via the radio who were responding also. I liaised directly with Polair on their operations channel with a vison of utilising their capability to provide situational awareness prior to police arriving on scene in relation to the dwelling and offenders position. I then utilised satellite mapping overlays to establish a cordon. Polair was overhead and identified a possibly deceased female located slumped over in a chair on the rear veranda of the target address. We were able to monitor the Polair downlink and observe the armed offenders’ movements around the acreage property. The mission objective and ideal outcome in this case was the male surrender to police and taken into custody without any further incident and this result was achieved. Communicating with influence and credibility, I am adept in engaging varied audiences with the ability to articulate concepts and put forward arguments to people all levels to achieve outstanding outcomes. I seek out and facilitate opportunities to engage and collaborate with stakeholders to develop organisational, whole-of-government and cross-jurisdictional solutions, developing and maintaining credible relationships, representing the work area professionally whilst promoting and articulating the AFP vision. Whilst working in the Police Communications Centre, I received a triple zero call from a hysterical member of the public who had just witnessed a male climb a tree and hang himself with a noose. It was critical that I was able to provide clear precise advice and offer support to the distressed informant to calm him down and get him to direct other members of the public to assist in either cutting the male down or lifting him up to release pressure on his neck. I was in constant liaison with the Queensland Ambulance Service (QAS) and Queensland Fire and Emergency Services (QFES) via the Inter-agency Computer Aided Dispatch Electronic Messaging System (ICEMS). The park the male attempted suicide in was a large park on the Gold Coast with many entrances and play areas, in this instance it was vital my messages to both Queensland Police Service (QPS) and other agencies attending was both concise and effective to aid in a faster response to a Code One Incident. I possess highly developed written communication skills which can be demonstrated during my employment as a Protective Service Officer which has involved preparing numerous reports in a clear and accurate manner, which have been utilised in criminal investigations. Throughout my career, I have fostered productive working relationships with internal and external stakeholders including partner agencies and government departments. I seek opportunities to develop relationships within the department, key stakeholders and Australian Government partners including the Department of Home Affairs, the Department of Foreign Affairs and Trade and the Australian Secret Intelligence Service to achieve mutually beneficial outcomes.

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Providing sound leadership and working with staff to translate strategic direction into operational goals, I build a shared understanding of the AFP’s strategic priorities, processes and outcomes whilst anticipating changes and remaining flexible. Instilling a clear vision and meaningful direction to staff, I clarify priorities and inspire staff to achieve them. Showing judgement, intelligence and commonsense, I request clear expectations when work is assigned, identifying and using resources effectively, applying and building professional expertise whilst delivering positive outcomes. Whilst completing training in the Australian Army, I was often allocated the section second in command role with the Section Commander being an instructor of the course and provides mentoring throughout and also identifies my leadership skills and provides feedback or further challenges. Throughout the field phase of a basic course my section would often be confronted by unfriendly fire whilst patrolling both day and night. It was my responsibility to rapidly identify fire teams, provide a verbal target indication and firing orders. During contacts it is a very loud, stressful and demanding environment therefore it is imperative that I am clear, concise and articulate with my firing order. This aids in mission completion or rapid target neutralisation with at least causalities as possible. I always take the time to get to know my team as well as make it a priority to become aware of their battle habits and key indicators that they will or are going to struggle with the task ahead. My conscious knowledge of this allows me to make better decisions and have a greater understanding on how that soldier will react during adversaries. I have developed sound technical knowledge, expertise and skills which has enabled me to provide high quality strategic and operational services. Whilst working in the Police Communications Centre on a Saturday night a male was located inside the Brisbane Airport armed with a knife threating other patrons and in possession of a suspicious device. After the Australian Federal Police (AFP) apprehended the male, during a later interview with investigators the male made several threats that he had set an explosive device that were either on a timer or remotely detonated by himself or another associate in one of three locations on the Gold Coast. Upon receiving this information, I coordinated the initial response of General Duty Units to secure the areas the male specified. A Public Safety Preservation Act (PSPA) was invoked by the Regional Duty Officer which then in turn I was required to aid in managing and coordination a swift and prompt evacuation of multiple high-rise buildings, restaurants, shops and clubs on a Friday night in the Surfers Paradise Entertainment precinct. Due to the emergent nature of the evacuation required it was decided that Police would activate building fire alarms in an attempt to evacuate members of the public more efficiently rather than door knocking on every unit door or relying on other non-streamlined evacuation procedures. For each activation, I was in constant contact with Queensland Fire and Emergency Firecom to advise the exact building and alarm being activated to avoid Fire and Rescue resources being allocated in error. Constant liaison with external agencies such as Firecom, QAS, AFP, CASA, Airport Security and Local Councils was required and my ability to multitask and provide multiple constant tailored sitreps was critical in the operational execution of evacuations in line with the invoked PSPA. In addition to this my proven ability to manage both internal and external relationships as well as working collaboratively across multiple agencies further aided in the devices being located and specialist policing resources being on site with the ability to declare the devices safe. Championing as an advocate for the highest standards of ethical behaviour, I support a culture of integrity and professionalism. I provide leadership in ethical behaviour and I am committed to ensuring the AFP’s goals, priorities and standards are met regardless of my personal views or agenda. Displaying a high level of resilience and courage, I remain calm under pressure and create a climate that supports open, constructive discussion around critical issues, whilst responding to difficult and complex situations and challenges effectively with a calm demeanour. I have been deployed both with the Rural Fire Service and State Emergency Service to multiple disaster events across Queensland including Cyclone Debbie and most recently the 2019/20 Queensland Bushfire Emergency. I have effectively led small groups such as a crew in a fire appliance up to managing over 120 emergency service personnel during a multi-agency exercise and deploying as a strike team in response to a disaster. I have proven myself to be a committed, strategic thinking and resourceful individual which is evident through my current employment, volunteer work and university study. As a dedicated member of the QPS since Jan 2018, I have worked as a Communications Operator in the Community Contact, Road Policing & Regional Support Command in addition to my contributions as a Field Operations Manager and Deputy Group Leader (Honorary) with the Australian Army over the past 5 years. The wide variety of workplace experiences has effectively assisted me in introducing new solutions to security and managing personnel problems in the workplace. Furthermore, I have completed Certificate III in Public Safety and I am currently undertaking a Certificate IV in Training and Assessment and Bachelor of Public Safety and Security. The opportunity to contribute as an Investigator Professional with the AFP would be the realisation of a long standing goal which I embrace with genuine enthusiasm with a commitment to fulfilling all position requirements. I am eager to undertake new challenges with the capacity to help investigate crime or criminals in our country and share criminal data and intelligence to assist other countries. Page | 2

EMILY BROWN  0455 666 555  emily-brown@gmail.com

25 August 2025

Dear Hiring Manager,

Re: Emergency Response Operator I am writing to express my genuine enthusiasm for the Emergency Response Operator position with Peninsula Health. Having long admired Peninsula Health’s reputation for compassionate, person-centred care and innovation across healthcare delivery, I am inspired by the opportunity to contribute to an organisation that makes such a profound difference in people’s lives. The role with MePACS particularly resonates with my dedication to community safety, my calm and methodical nature, and my capacity to perform under pressure while maintaining empathy and professionalism at all times. Over the course of my career, I have developed strong expertise in delivering responsive, high-quality service within fast-paced and high-stakes environments. I have cultivated advanced communication, situational awareness and critical thinking abilities that enable me to remain composed and make sound decisions in moments of urgency. Whether responding to a medical emergency, conducting welfare checks or escalating calls to emergency services, I bring an unwavering focus on accuracy, diligence and care. My proficiency in digital systems and data entry platforms ensures I can document events and manage client information in strict accordance with organisational policy, privacy legislation and operational protocols. I also hold a current Level 1 First Aid Certificate and maintain an ongoing commitment to learning and professional growth. The MePACS division’s mission to provide 24-hour emergency response support to over 47,000 clients across Victoria reflects an extraordinary standard of service and responsibility. I am deeply motivated by the opportunity to be part of a team that safeguards some of the community’s most vulnerable individuals, including seniors, people with disabilities and lone workers. My ability to convey reassurance and calm in times of distress, coupled with my technical precision and rapid response capability, positions me strongly to contribute effectively to this essential service. I understand the discipline required to work within a 24-hour rotating roster, and I value the teamwork, reliability and shared purpose that underpin such operational frameworks. In addition, my background has instilled in me a deep appreciation for the human connection at the core of every emergency response. I understand that beyond each call or alert lies a person relying on empathy, competence and trust. My professional approach is guided by emotional intelligence and active listening, enabling me to interpret nuanced situations and provide clear, compassionate communication that helps clients feel safe and supported. I take pride in representing an organisation’s values through every interaction, ensuring that each client experience reflects professionalism, dignity and care. Peninsula Health’s guiding principles to Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful, and Be Collaborative resonate deeply with my own philosophy of service. I believe in striving for excellence through continuous learning, supporting colleagues with generosity and respect, and approaching every challenge with integrity and accountability. I am particularly drawn to Peninsula Health’s commitment to innovation, diversity and inclusion, and I am eager to contribute to a culture where teamwork and empathy drive meaningful outcomes for both clients and the broader community. Find attached my résumé for your consideration. I would welcome the opportunity to discuss how my strong sense of responsibility, composure in critical situations, and passion for community care can contribute to Peninsula Health’s mission to deliver safe, personal, effective and connected care to every person, every time. I am confident that my skills and personal qualities would make me a valuable addition to your emergency response team and a proud representative of the Peninsula Health values. Yours sincerely,

Emily Brown

Queensland Fire and Emergency Services Fire Communications Supervisor (FCS), 2024

Written Application

(Resume & Statement of Suitability)

[CLIENT NAME]

Performance through Vision • • •

Leads strategically Stimulates ideas and innovation Leads change in complex environments

•

Makes insightful decisions

During the first night of the catastrophic floods in the Gympie region, my role as Acting Fire Communications Supervisor was critical. With virtually no advance warning of the impending severity from the Bureau of Meteorology, the real scope of the crisis became apparent only as emergency calls surged. In response, I effectively managed the FCC's operations by prioritising rescue efforts, activating Swift Water Rescue services, and identifying strategically placed staging posts. I redistributed resources to bolster depleted stations and initiated the Temporary Operational Response Plan (TORP). Simultaneously, I maintained comprehensive communication with senior management and ensured the well-being of the staff, some of whom were actively coordinating rescues of individuals trapped in precarious conditions. My acute awareness of the operations room dynamics allowed me to manage the workflow efficiently, provide critical support to avoid staff fatigue, and handle over 100 emergency calls successfully. Recognising the emotional toll on our team, I facilitated access to peer support and later led reflective discussions to extract lessons for future emergency responses, demonstrating my strategic leadership in crisis management. As an active member of the Part-Time FCO Forum, I championed the integration of part-time policies that significantly benefited the Queensland Fire and Emergency Services by offering work-life balance, stabilising the roster, and reducing overtime needs. My efforts to articulate the advantages of part-time employment and align them with organisational goals were pivotal in reshaping workforce management. This initiative not only met immediate operational needs but also positioned us to manage increased demands efficiently. My role in promoting this policy involved not just presenting the benefits but also actively engaging with staff to model and encourage acceptance of these changes. By spearheading this innovative approach, I fostered a more flexible and responsive organisational culture, enhancing our capacity to adapt to both routine operations and exceptional circumstances. In my capacity as a Rosters Officer and Acting FCS, I have adeptly managed numerous shift operations to facilitate the effective and efficient deployment of resources. This role requires a high level of adaptability and problem-solving, particularly when managing unexpected staff absences. My approach combines detailed planning with the agility to adjust to evolving circumstances, thereby ensuring uninterrupted service delivery. By continuously driving improvements and embracing new initiatives within the FCC, I lead by example in navigating these complex operational environments. My leadership is characterised by a commitment to organisational vision and a proactive stance on implementing change, ensuring that our team not only adapts to but thrives in challenging settings. My leadership is further exemplified in how I handle interpersonal dynamics and staff development. Recently, when an FCO openly challenged new directives from visiting leaders, I addressed the situation with a balanced approach. By halting the disruptive behaviour in a public setting and later providing a private forum for professional dialogue, I ensured the integrity of the meeting while respecting individual concerns. This not only reaffirmed my commitment to professionalism but also strengthened team cohesion and respect for leadership. Moreover, my strategic decision-making extends to operational challenges, such as guiding a recruit through their first major emergency call regarding an aircraft in distress. I supported the recruit to ensure they followed all procedures accurately and promptly, facilitating a successful outcome while fostering their confidence and skills. This incident underlines my ability to make insightful decisions that enhance individual and team performance under pressure. During a critical incident involving an aircraft in distress, I leveraged the situation to both effectively manage the crisis and foster professional growth. A new recruit was handling the emergency call under my supervision, which provided a real-life training opportunity under intense pressure. I strategically allowed the recruit to lead, closely monitoring and providing guidance as needed. This approach not only enhanced their learning but also introduced a practical innovation in our training methods, allowing recruits to gain firsthand experience with real emergencies. By adapting our emergency protocols in real-time, I demonstrated leadership in a dynamic setting. The decision to empower the recruit balanced the immediate need for effective response with the goal of competency development. The successful outcome, no loss of life and a safe emergency landing, underscored my ability to make insightful decisions that support both individual growth and organisational effectiveness. This incident has set a new standard within our organisation for training efficacy and operational excellence.

[CLIENT NAME]

Performance through Results • •

Develops and mobilises talent Builds enduring relationships

• •

Inspires others Drives accountability and outcomes

In anticipation of a planned state-wide CAD system outage, I took a proactive role in preparing our team for manual operations, demonstrating my capability to develop and mobilise talent effectively. I identified an FCO who struggled with translating theoretical knowledge into practical skills during high-stress scenarios. By providing customised mentoring and hands-on training, I enabled this FCO to enhance their operational efficiency significantly, reducing response times from minutes to seconds. Additionally, I tailored the learning process for new recruits, breaking down complex procedures into manageable learning segments. This approach not only facilitated easier comprehension but also allowed recruits to progress at an optimised pace. One notable success was a recruit who transitioned from being behind in her studies to graduating as the Dux of her course, exemplifying the effectiveness of my targeted development strategies. I have fostered enduring relationships within and outside our organisation, crucial for enhancing operational cohesiveness and staff welfare. A key example of this is my role in negotiating between QFES and the UFUQ to establish favourable conditions for part-time employment. This initiative not only improved staffing flexibility but also made part-time roles more attractive, helping to maintain operational capacity during peak times. My commitment to confidentiality and supportive engagement with recruits further strengthens trust and loyalty among team members. I provide a safe space for them to discuss and overcome personal and professional challenges, which has been instrumental in their successful integration and progression within our ranks. I consistently seek to inspire our team through innovative and interactive training methods. An example of this was when I designed a team-building activity that used jigsaw puzzles to highlight the interconnectedness of individual roles within our operational framework. Each puzzle piece represented a different aspect of emergency response, requiring teams to collaborate both within and across groups to complete the picture successfully. This activity not only boosted morale but also reinforced the importance of teamwork and collective effort in achieving successful outcomes. By continually integrating creative approaches into our training and daily operations, I inspire our team to remain engaged and strive for excellence in all aspects of their duties. As the Roster Coordinator, I exemplify driving accountability and outcomes by ensuring our centre operates with optimal staffing levels. I adeptly manage the complexities of crew requirements, liaising effectively with both staff and management to ensure adequate coverage, especially during periods of low availability. In circumstances where staffing levels are insufficient, I swiftly implement TORP notifications and coordinate with other FCCs to mitigate any impact on our service delivery. My strategic and anticipatory planning prevents potential gaps in coverage, maintaining our centre’s high standards of response and operational readiness. This proactive management not only upholds our commitment to safety and efficiency but also reinforces the accountability standards expected within QFES. When tasked with overseeing the training of a new recruit under the newly implemented aXcellerate system, I embraced the opportunity to develop and mobilise talent within our centre. aXcellerate, a comprehensive program for tracking recruits’ progress and managing self-study modules for all Communications Officers, was initially met with resistance due to its novelty and complexity. As one of the first to learn and navigate this system, I quickly became proficient, allowing me to effectively complete tasks and assess the recruits' training components. Understanding the apprehensions of both new recruits and established officers unfamiliar with aXcellerate, I took proactive steps to build enduring relationships and foster a supportive learning environment. By communicating with influence, I reassured my colleagues about the user-friendliness of the program. I addressed and resolved any issues they encountered, which not only helped in smoothing the transition but also played a crucial role in boosting overall morale and acceptance of this new tool. To further inspire confidence and independence among the team, I created a user-friendly cheat sheet that detailed steps for enrolling in and navigating the online learning programs. This resource was instrumental in helping end users become proficient with aXcellerate in a remarkably short timeframe, significantly enhancing their confidence in using the new system. Through these efforts, I demonstrated my ability to drive accountability and outcomes by ensuring that the team was not only trained in the new system but also fully equipped to utilise it effectively. This initiative not only improved our operational efficiency but also reinforced a culture of continuous improvement and adaptability within the centre.

[CLIENT NAME]

Performance through Accountability • •

Fosters healthy and inclusive workplaces Pursues continuous growth

•

Demonstrates sound governance

During the onset of the 2022 Gympie Floods, as the Supervising Officer on shift, I took proactive measures to ensure a well-prepared and resilient response team. Recognising the potential for escalated workloads due to the heavy rainfall, I prioritised the completion of daily tasks early and ensured all staff were well-rested. Leveraging my experience and knowledge of previous flood events in the area, I facilitated thorough briefings for the team on flood maps and weather reports to anticipate areas at risk. I coordinated closely with senior officers to strategize our response and communicated these plans effectively, ensuring staff were fully informed of the operational demands and evacuation points. My proactive approach not only prepared the team for the increased workload but also fostered a supportive and inclusive work environment that prioritised staff well-being and preparedness. In managing the response to the Gympie Floods, my focus was not only on immediate logistical needs but also on maintaining continuous and effective communication across multiple agencies. This included councils, main roads, electrical companies, and emergency services such as SES, QPS, and QAS. My ability to facilitate timely and effective interoperability between these entities ensured a coordinated response, minimising potential damage and enhancing community safety. The comprehensive CNIR's I maintained provided vital real-time information to all stakeholders, further demonstrating my leadership in fostering robust governance and accountability during critical events. I am committed to continuous professional development and staying updated with the latest operational procedures and safety protocols. I regularly subscribe to updates on QLD public Service code of conduct, WH&S, and human resources to ensure my leadership and service delivery remain current, impartial, accountable, and transparent. This dedication to growth ensures that I am well-equipped to lead by example and maintain high standards within our team. Additionally, by actively participating in the review and update of our Business Continuity Plan (BCP), I ensure that all policy documents reflect the most current practices, and that our team is always prepared to respond effectively under any circumstances, thus safeguarding public safety. My role in implementing and facilitating the adoption of the aXcellerate system exemplifies my capability in sound governance and effective management of change within our unit. Faced with initial resistance due to unfamiliarity with the new system, I took a hands-on approach to learn and subsequently teach the system, enhancing our training processes. By developing and distributing a cheat sheet for the program, I addressed user concerns and streamlined the learning process, significantly boosting program acceptance and confidence among new and existing staff. My efforts ensured that the transition did not just meet but exceeded compliance with training standards and operational readiness, reflecting my commitment to maintaining rigorous governance and continuous improvement. Throughout my tenure at QFES, I have been pivotal in enhancing the efficacy of Fire Communications training programs. I was assigned to oversee the final stages of a recruit's live training after it was identified that they were significantly behind schedule and experiencing personal challenges impacting their performance. Upon taking over, I prioritised establishing a supportive and empathetic training environment. During our initial session, I engaged directly with the recruit to understand their concerns and gauge their emotional state. They expressed feelings of being overwhelmed and uncertain about their ability to graduate. I attentively noted their specific worries and crafted a tailored action plan designed to address each concern individually, thereby fostering a healthy and inclusive workplace that accommodates personal and professional needs. To ensure the recruit could manage the workload more effectively, I broke down the curriculum into smaller, manageable segments. This approach not only alleviated their stress but also facilitated a clearer understanding of the material, which was crucial for their confidence and progress. After each segment, I conducted a brief assessment to ensure comprehension and readiness before moving on to subsequent topics. This methodical approach not only supported the recruit's continuous growth but also reinforced the principles of sound governance by ensuring that training standards were met with precision and care. Additionally, I provided guidance on available resources to assist with their personal issues, further demonstrating our commitment to the well-being of our personnel. This comprehensive support system not only helped the recruit to successfully complete their training but also prepared them to handle future pressures, both personally and professionally. Through such initiatives, I demonstrate my commitment to fostering an inclusive, supportive, and high-performing work environment at QFES.

[CLIENT NAME]

Thank you for taking the time to review examples of our work. Each document we prepare is meticulously written and strategically structured to highlight our clients’ professional achievements, leadership capabilities and career aspirations, with extensive expertise supporting applicants across the Law Enforcement and Public Safety positions in the AFP, state police service across Australia, Border Force, Fire and Emergency Services and many others. Led by Monique Thompson, Director and Senior Résumé Writer, our team brings more than thirty years of experience assisting clients applying for jobs and promotions in the education and training industry. We specialise in developing persuasive and outcomes-focused résumés, comprehensive selection criteria responses, capability statements, tailored cover letters and LinkedIn profiles. Our professional services, including targeted career coaching and interview preparation, are designed to strengthen professional presentation, enhance credibility and support individuals and organisations in achieving excellence within Australia’s values-driven public sector employment landscape.

Monique Thompson Director, Resume Writer & Career Coach since 1995 To find out more about how we can help you, contact us phone or email Consultations are available Monday to Saturday via Phone or Microsoft Teams