Integral suffolk police presenation artwork

Integral in partnership with

norfolk & suffolk constabulary

delivering engineering excellence

presented by

Martin Hurn

Neil Hardy

Craig White

Mark Evans

Operations Manager

Contract Manager

Electrical Lead

Business Development

notes

delivering engineering excellence

ÂŁ375m

compliance

su fir pp e res sio n

2015 turnover

refrigeration

ele se ctric rvi al ce s

pr oj ec ts

mp s pu tem s sy

(commercial & industrial)

Quality accreditations national team of compliance auditors

1600

clients in

60,000 locations

3600+ directly employed personnel

fabric

public sector turnover

1900

engineering workforce in the UK

local

service delivery to the constabulary sites — through Integral Newmarket office

cle an ing

delivering engineering excellence

al itic cr

ÂŁ56m

ty uri ec s & s tem fire sys

Self-delivery is the basis on which we provide our services.

mobile

reaching every UK postcode

s ce rvi se ing ing er ild ine bu eng

10 Norfolk 9 Suffolk

ed n an pl

ir repa tive reac

Electrical:

mechanical services

ign es cy d y n ert ulta p s procon

mobile skilled technicians

pre dict ive

regional offices in the UK

We operate the largest mobile fleet of engineers within the UK and East Anglia: 1700+ nationally

82+ regionally

1500

amongst the Sunday Times Top Track 250

m an ne d

18

ma bui n ldin g co agem ntr e ols nt

Integral is the leading provider of M&E Maintenance Services national and within the East of England.

5 years

self-delivery capability

energy services

overview

92%

technology in FM award winners 2015

2016

RoSPA Gold Award Winners

notes:

delivering engineering excellence

Q.1

What resources and staff do you have available to deliver the contract?

Regional Resources

Helen McAndrew HR Manager

Regional engineers Electrical engineers Helpdesk staff

8

Administration staff

6

Contract Managers

6

Contract Supervisors

6

proposal structure

Kevin Doughty Regional Director

82 19

Health & Safety Quality Management Training IT Environment Finance Corporate Social Responsibility Compliance

Paul Byrne Quality & Compliance Manager

Martin Hurn Operations Manager

Stuart Marsh Health & Safety Manager

Sarah Eagle Admin Manager

Neil Hardy Contract Manager

Allison Connick HSE & Sustainability Director

Kelly Flack 24/7 Helpdesk Manager

David Stebbing Contract Supervisor

Angela Bagnall Training Manager

In-house In-house In-house In-house In-house In-house In-house In-house

Paul Hamilton Finance Manager Key:

Craig White Electrical Lead

Designated Engineers

Mobile Support Engineers

Dedicated team Leadership team Support functions

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delivering engineering excellence

Q.2 Self-delivery

3

What sets you or your company apart from other suppliers?

Regional mobile workforce

Investment in region

3

3

Local facilities • Newmarket • Ipswich • Cranfield

Management Customer Support Centre Health & Safety / Compliance Technical

Security / enhanced vetted personnel

3

Public sector experience

3

HSBC (PEV) Fed EX (DFT) AMES — Home Office Estates (Official Secrets Act)

Police NHS Probation Service

Southend Airport (Airside Security Clearance)

…we deliver engineering excellence

notes:

delivering engineering excellence

Q.3

What do you consider to be the greatest challenges in delivering the terms of the contract and how will you manage these?

Challenge Mitigation

Minimal operational impact

Effective mobilisation

Site access Cohesive Implementation Security Planning Geography

Resource planning

Operational depth

Inclement weather

Weather bulletin monitoring

Major regional events

Effective mobilisation

Communication process

Establishing protocols

Priority changes

Resource planning

Dialogue

Sub-contractor performance

Stringent pre-qualification

Robust audit process

one team approach

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delivering engineering excellence

Q.4

Are you members of any associations or trade groups?

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delivering engineering excellence

Q.5

Please outline the scope and your experience of undertaking building electrical reactive maintenance tasks on a 24/7 basis over the last year and challenges that resulted?

Sectors • Public sector • Blue light services

• Healthcare • Education

• Retail • Commercial • Industrial • Research & Development

Scope Outline Exclusive range of electrical solutions including testing, installation and maintenance of; • Electrical maintenance • Fixed Wire • Portable Appliance • Emergency Lighting • Fire Alarms • Lightning Protection • Uninterruptable Power Supplies (UPS) • Hazardous Areas

Client

Scope

Challenges

MOD PPM & Reactive Access

Electrical Maintenance Security Clearance — Increased

checks into family members and

relatives for certain sites

Two men working teams Vehicle checks Avon & Somerset Police Merseyside Police Mechanical & Electrical Gloucester Police Maintenance through all Northumbria Police sites including the HQ

Access issues due to high security standards. Added risks when working in police cell areas, including extra checks with tools being taken in and out.

Two man working is adopted in high risk areas along with escorting in certain rooms.

FedEx

PPM & Reactive Electrical Maintenance

Access Security Clearance

Specsavers

PPM & Reactive Electrical Maintenance

Landlord considerations Business peaks

Greggs PPM & Reactive Business interruption Access Chesterford Research Park

PPM & Reactive Electrical Maintenance

Challenge Mitigation Inclement weather

Weather bulletin monitoring

Major regional events

Effective mobilisation Communication process Establishing protocols

Priority changes

Resource planning Dialogue

Multi-tenanted communication security clearance

• 24/7 National Helpdesk Capability.

• 1700 mobile engineers across the UK – this nullifies operational/ deployment challenges and allows for greater flexibility.

notes:

delivering engineering excellence

Q.6

Please outline the scope and your experience of undertaking building electrical minor works in the last year?

Scope Outline Exclusive range of electrical solutions including testing, installation and maintenance of; • Fixed Wire • Portable Appliance • Emergency Lighting • Fire Alarms • Lightning Protection • Uninterruptable Power Supplies (UPS) • Hazardous Areas

• Replacing distribution boards, main incoming panels and supply cabling.

• Installation of new light fitting throughout their estate.

We liaised with the clients electricity supplier to arrange for appropriate shut down and ensured the correct safe systems of work were in place.

• Installation of temporary generators to keep buildings running while mains supplies were offline.

• Installation of UPS / generator back up plant to protect buildings from mains failure.

• Installation of new supplies to new installed chillers and boilers.

• Refurbishment of all floors installing new bus bars, sub mains cabling, floor boxes, spurs for fan coil units.

Some examples of electrical minor works that Integral has undertaken for clients in the last year…

• Installation of new desk leads and power supplies throughout the Eon estate to ensure compliance with legislation.

• Desk moves with new power supplies and floor boxes installed (out of hours) so as not to disturb the client from what they do best.

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delivering engineering excellence

Q.7

Please outline the scope and your experience of undertaking building electrical servicing in the last year and how will you manage and co-ordinate the servicing for us?

We undertake building electrical servicing for many of clients covering; • General Electrical Maintenance • Fixed Wire • Portable Appliance • Emergency Lighting • Fire Alarms • Lightning Protection • Uninterruptable Power Supplies (UPS) • Hazardous Areas • Fixed Electrical infrastructure • Lighting • Power Controls • UPS & Generator systems.

Two local examples are:

This is across a broad range of critical sites including; • Blue Light Services • NHS • Ministry of Defence • FedEx • Home Office Estate

The following process will be followed…

Engineer to attend site, sign into attendance log book, check asbestos register and other relevant risk/method statement.

PPM task(s) then carried out.

• Newmarket Racecourse - focus on ensuring services are fully compliant and operational for race days.

• Chesterford Research Park - planned maintenance must be carefully planned as to not impact on experiments and research activity.

Should the Engineer not be able to Complete PPM for any reason, this will be communicated to Integral office who will update notes on CAFM system.

Managing Norfolk and Suffolk Constabulary’s servicing • Identifying the 24/7 nature of the business and structuring a team best place to manage the risks.

• We will upload all assets to our CAFM system to the agreed specification.

• All PPM delivery will be co-ordinated by our Newmarket helpdesk.

• We will issue PPM planner to your estate team two weeks prior to month due for clarity and information purposes, detailing dates of attendance.

• We will Issue PPM planner to Engineers one week prior to month due.

If works are above £500.00 threshold, Engineer to call N&S Estates Team for approval.

A copy will also be filed in the site log book.

A PPM report will be issued each month for detailing all complete, awaiting paperwork and not complete PPM’s, with rationale & reasoning.

Full visbility of all outstanding/ recommended remedial actions resulting from PPM will be visible to Norfolk & Suffolk Constabulary.

Where approval not given, Engineer will complete documentation advising recommended remedials; a quotation will be raiised within 5 days.

Engineer to contact Integral office and notify PPM complete, Integral Helpdesk to update status as complete pending paperwork.

Estates team will have access to Integral web portal showing full visibiktiy of PPM progress , Engineer report sheet and all statutory compliance certificate.

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delivering engineering excellence

Q.8

Please outline your experience of undertaking building electrical works and servicing in properties that are operational and have high security standards?

Contracts with high security requirements;

• HSBC • Fed EX • AMES • Southend Airport • SLAM

(PEV) (DFT) Home Office Estates (Official Secrets Act) (Airside Security Clearance) 5 MOD bases (Military Clearance)

• Public Sector

Enhanced DBS Check

• Avon & Somerset Police • Merseyside Police • Gloucester Police • Northumbria Police • Devon & Cornwall Police

The effective deployment of designated Engineering Teams, Supervisors and Contract Management – supported by Critical Infrastructure Team.

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delivering engineering excellence

Q.9

Given the Constabulary’s commitment to ensuring all suppliers are paid within 30 days, how will you guarantee this process is replicated to any subcontractors / suppliers you engage?

Shared values One team approach Suppliers • Meet the buyer events • Quality Approved Supply Chain

Pre-qualification Benchmarking

Commitments to contractual terms, KPIs and SLAs

• Joint operating protocols

Payments terms • Integral always adhere to payment within our suppliers/contractors/partners terms.

• 5% of Integral suppliers/consultants currently have 30 days invoices outstanding

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delivering engineering excellence

Q.10

What are your arrangements for ensuring that your quality management, including the quality of service output and general performance, is effective in reducing/preventing incidents of sub-standard delivery?

As part of auditing best practice and performance management, Integral will host a service delivery review which will provide holistic management accountability, KPI transparency and support to Norfolk and Suffolk Constabularies.

We will undertake regular reviews of service delivery teams performance, analysing site-specific activity, personnel performance and provide detailed feedback. This will determine any need for service delivery enhancement, corrective action, changes in resource management and provide any plan of action going forward.

Furthermore, in order to maintain our standards across the contract, a monthly performance audit will take place and will be the basis of a discussion document, which will be reviewed during our meetings with appropriate Norfolk and Suffolk Constabulary Stakeholders. On a quarterly basis, Integral will undertake a complete review of the performance of the contract analysing all activities and performance.

Areas to be reviewed will be: • Contract KPI performance • Helpdesk performance • Statistical call analysis and compliance • First time fix ratios & response time compliance • Health, Safety and Environmental compliance • Spares and material lead times and availability • Communication strategy

• Resource management analysis • Non-compliance reports and corrective actions • Expenditure management • New initiatives performance • Sub-contractor support and initiatives • Cost and benefits of change • Customer complaints

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delivering engineering excellence

summary

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delivering engineering excellence

experience

Integral UK Ltd 1290 Aztec West Almondsbury Bristol BS32 4SG T: 01454 278900 E: marketing@integral.co.uk

www.integral.co.uk delivering engineering excellence