Integral rsc brochure v1 2 16

SHAKESPEARE FOR EVERYONE

contract for maintenance services

delivering engineering excellence

ÂŁ375m 2015 turnover

4

Compliance Auditors based in Birmingham & London

3000+

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directly employed personnel

1900+

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within Warwickshire & within the districts of the London premises

delive engine excel

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mobile engineers

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1700

energy services

engineering workforce in the UK of which

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92%

M&E self-delivery capability

technology in FM award winners 2015 www.integral.co.uk

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regional local & national resources, with

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independent & privately owned

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RSC contract for maintenance service

mp s pu tem s sy

service delivery

5 years

amongst the Sunday Times Top Track 250

2015

RoSPA Gold Award Winners

al & industrial)

2 birmingham local Helpdesks in

and

london bridge delivering engineering excellence

service delivery model Our service delivery proposal is based on:

• Local resident and mobile teams with the support of highly experienced management providing best practice - Improved resilience - Increased self-delivery capability - Local mobile support – Warwickshire and London • ‘one team approach’ – dedicated Leadership Team - Account management - Procurement - HR, recruitment and employee welfare • 24/7 local Helpdesk and administrative support – Birmingham & London • Web Portal with integration capability • Full asset condition and lifecycle survey • Specific Mobilisation Plan, with dedicated manager and team • Full Operational Service Review

www.integral.co.uk

RSC contract for maintenance service

leadership team / off-site support • Support resident and mobile personnel with transparent lines of reporting and escalation for all operational matters

Integral commits to the provision of a Leadership Team that will:

• Have in-depth knowledge of the RSC site(s), specification and stakeholders • Adhere to the RSC values of Creative, Collaborative, Ambitious, Inquiring and Engaging • Undertake governance meetings to preagreed frequency with additional monthly team meetings

Additional off-site support includes a dedicated, local 24/7 helpdesk in both Birmingham and London

Creative

Collaborative

Ambitious

Inquiring

Engaging

delivering engineering excellence

service delivery structure Paul Byrne Mobilisation Manager

Phil Bamping H&S Compliance Manager

Helen McAndrew HR Manager

Beth Jones Recruitment Coordinator

Angela Bagnall Training Manager

Andrew Dutton Critical Environment Director

London Team Contract Manager & Mobile Engineers

Craig White Electrical Technical Lead

Paul Smith Gas Technical Lead

Maintenance Supervisor (RST - Shift 1)

Maintenance Operative (RST - Shift 1)

www.integral.co.uk

Maintenance Operative (RST - Shift 1)

Maintenance Operative (RST - Shift 2)

RSC contract for maintenance service

Regional Resources

Kevin Doughty Account Director

Health & Safety In-House Quality Management In-House Training In-House IT In-House Environmental In-House Finance In-House

Corporate Social In-House Responsibility Compliance In-House

Dave Haycock Operations Manager

24/7 Helpdesk

Scott Cox Integral Off-site Manager

Contract Administration

Key

Maintenance/ Contract Manager (RST and TOP)

On-site Team (Current) On-site Team (Proposed Additions) Off-site Team Area Support Team Support Functions

Multiskilled Operative (TOP)

Mobile Gas Engineer

delivering engineering excellence

pre-planned maintenance (ppm) Through our client access web portal, The Royal Shakespeare Company can set priorities, review work status and evaluate goals.

Our web portal can be tailored to your specific requirements and provides the following services:

• Access to all planned maintenance tasks, reactive calls and their current status • Access to statutory compliance certificates and reports • Access to quality, health & safety guidance, procedures and performance data • Contract arenas to enhance communication and document management • Access to web forms for other bespoke data capture mechanisms • Internal and external libraries of useful documents (inc. legislation, codes of practice and guidance documents)

www.integral.co.uk

RSC contract for maintenance service

delivering engineering excellence

reactive maintenance • All reactive calls will be logged. Requests for reactive services will be made directly to the help desk where details of the request will be recorded for operational, reporting and audit purposes.

• Where a flexible approach is required to response times, during the mobilisation period, Integral will assess the operational critique of the RSC buildings including those spares that are deemed necessary to ensure operational capability. Priority codes will be established and agreed, these can include priorities according to site criticality and operational requirements.

• The type of information used to assess the level of response would be: - Health & Safety - Plant criticality - Downtime impact - System failure procedures • This will allow us to ensure the correct on-site engineer is allocated, and as to whether additional local, mobile support is required.

CAFM system • CAFM system, linked to Web Portal • Tailored Dashboard and management Information • Reports by location / group / service / consolidated • Visible statutory information and supporting documents • Hard copy quarterly / annual reports www.integral.co.uk

RSC contract for maintenance service

‘Be not afraid of greatness: some are born great, some achieve greatness and some have greatness thrust upon them.’ Twelfth Night (Act II, Scene V)

delivering engineering excellence

critical environments maintenance • Our on-site team will be supported by our specialist Critical Environments Maintenance (CEM) team, providing a robust risk-based approach to critical environment management.

• A well-established discipline which focuses on the management of People, Processes and Infrastructure in order to maximise system uptime. This has enabled the development of robust tools and techniques for maintaining the highest levels of system uptime, data integrity and workspace availability. ª A comprehensive approach to Critical Environment Risk addresses the following: - Risk identification - Risk analysis - Risk management and mitigation - Specific training - Bespoke organisational development

‘Not that I loved Caesar less, but that I loved Rome more.’

Julius Caesar (Act I, Scene II)

www.integral.co.uk

RSC contract for maintenance service

delivering engineering excellence

service enhancements, innovations & added value • Flexible maintenance strategies • Operational Service Review • Commitment to use of local businesses • Projects to improve and enhance the RSC estate; e.g. predictive maintenance systems, CAFM investment • Innovation Strategy and ‘Ideas for Improvement’ initiative • Investment by Integral to improve energy efficiency and carbon management and through Carbon Arc Programme • Dedicated recruitment resource • Charity and community activities • Explore the feasibility of forming a Limited Liability Partnership (LLP) with RSC to operate the contract. This will embrace and emphasise a collaborative ‘one-team approach’ and realise the benefits of your VAT status;

www.integral.co.uk

RSC contract for maintenance service

‘We are such stuff as dreams are made on, rounded with a little sleep..’ The Tempest

delivering engineering excellence

why integral • Local provider with regional resources • Privately owned, financially independent and strong • Improved resilience - Largest directly employed mobile workforce • Differentiation by self-delivery • Mechanical, electrical & fabric specialists • Approach & account management - Agile mind-set - Retaining experience and proven methodology - Receptive to innovation, based on sound evaluation and judgement • Designated electrical and gas leads for additional operational support

…trusted partner of choice

delivering engineering excellence