Integral empolyee handbook v2

one team an introduction to delivering engineering excellence

delivering engineering excellence

contents welcome from Bryan Glastonbury overview service wheel delivering engineering excellence our one team approach our core values living our values some of our clients memberships & accreditations office contact details web & intranet sites general housekeeping

A very warm welcome to Integral.

Integral is a diverse organisation committed to encouraging all members of staff to embrace change. We have a culture that supports and encourages from the top that enables us to continually explore and develop opportunities for improvement, not just as a business, but as individuals.

Our one team approach is the means by which we fulfil our promise of delivering engineering excellence, whatever your role is, you are part of our team.

We bring together the combined skills and expertise of our people and through our process of continued improvement, driven by leading-edge technology, ensure we provide our clients with unrivalled customer service with cost-effective, sustainable solutions every time.

In a service industry our people are our greatest assets and it is due to our excellent performance and can-do attitude that we retain our existing contracts and continue to develop our business.

I would personally like to welcome you to Integral and very much hope you have a long, happy and fulfilling career.

Bryan Glastonbury Managing Director

delivering engineering excellence

Quality accreditations

su fir pp e res sio n

1600

clients in

60,000 locations

compliance refrigeration (commercial & industrial)

ele se ctric rvi al ce s

pr oj ec ts

2015

RoSPA Gold Award Winners

pre dict ive

m an ne d

delivering engineering excellence

reaching every UK postcode.

mp s pu tem s sy

3000+ directly employed personnel

cle an ing

calls per annum

mobile

al itic cr

750,000

ty uri ec s & s tem fire sys

national 24/7 helpdesk handles

ir repa tive reac

turnover

ed n an pl

mechanical services

fabric

ÂŁ375m

n sigy e d c rty ltan e p su procon ma bui n ldin g co agem ntr e ols nt

Single or multi-site contracts are provided as a standalone package or delivered in tandem with any of our other services. With any of our services.

mobile skilled technicians

s ce rvi se n ing ig ild es bu & d

As a national company Integral manages in excess of 1.35 million service and repair jobs per annum at over 60,000 locations across the UK achieving high 90%+ for KPI’s on all contracts.

1500

regional offices in UK & Ireland

energy services

overview

18

5 years

amongst the Sunday Times Top Track 250

delivering e

As the leading independent provider of mechanical, electrical and fabric maintenance services in the UK, Integral provide a range of maintenance solutions ndividually tailored to suit our clients’ needs.

Our strategy of developing our self-delivery capability allows us to maintain control of the business and ensure continuous quality of service.

As a national company providing a local service, understanding our customers is core to our service offering. We have developed centres of excellence, specialising in the direct provision of sector support services to ensure that you are working with technical experts who really understand your business needs, culture and priorities.

‌delivering

throughout the UK

Birmingham Bristol (Head office) Bristol (St Anne’s) Cardiff Exeter Faversham Ipswich Leeds Leicester Livingston Llandudno London Londonderry Newbury Newcastle Newmarket Sheffield Wallington Warrington

engineering excellence

delivering engineering excellence

delivering

engineering excellence

Bryan Glastonbury Managing Director

Paul Salmons Finance Director

Operations Director

Allison Connick

Martin Forbes

H&S & Environment Director

HR Director

Steve Collins

Martin McCormack

Regional Director South West & Wales

Management & staff

Mark Johns

Regional Director South East

Chris Todd

Antony Collett

Commercial Director

Strategy Director

Peter Barton

Joe Chapman

National Sales Director

National Projects Director

Kevin Doughty

Andy Nichol

Regional Director Midlands & East Anglia

Regional Director North & Scotland

Andrew Dutton Critical Environments Director

Engineering teams

our one team approach

3

This is a simple, visual tool which demonstrates how our people, process and technology all come together to deliver engineering excellence to our clients.

Our one team approach is the means by which we fulfil our promise of delivering engineering excellence. This brings together the combined skills and expertise of our people and through our process of continued improvement, driven by leading-edge technology, ensures we provide our clients’ with cost-effective, sustainable solutions every time.

Our mission is to be the supplier of choice for all maintenance needs of our customers, and the employer of choice for our people, by excelling in customer service and sustaining profitable growth through our unique skills and strengths.

revisit the promise

engage

people process technology

plan

people process technology

mobilise

people process technology

transition

people process technology

deliver

delivering engineering excellence

our core values At Integral we work as a team actively sharing information and listening to and respecting others. We empower people within a clearly understood framework of authority and goals.

We set ourselves high standards and reward people when they achieve them.

We behave responsibly and honestly in exercising authority delegated to us and we give priority to the health and safety of people at work. We believe in continuously creating and developing our unique strengths, as a business and as individuals.

We are determined to achieve absolute customer satisfaction – the source of our success.

“To provide safe, efficient working environments from which our clients’ can achieve their overall goals and ambitions.”

As the face of our organisation, our people contribute to realising our vision by demonstrating:

focus

accountability

consideration

excellence

We make it happen. It’s easier to do a job right first time, than to explain why you didn’t.

We are responsible for our actions.

Treat everyone as we wish to be treated ourselves.

We set the standard.

The lowest standard we demonstrate is the highest we can expect from others.

delivering engineering excellence

some of our clients

memberships & accreditations

delivering engineering excellence

regional offices Bristol

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Birmingham

Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT

Tel: 0121 272 1000

Cardiff

Integral UK Ltd, Unit 9, Ty Nant Court, Morganstown, Cardiff, South Glamorgan CF15 8LW

Tel: 02920 815 110

Edingburgh

Integral UK Ltd, Unit 12b, Oakbank Park, Oakbank Way, Livingston, West Lothian EH53 0TH

Tel: 01506 448 330

Exeter

Integral UK Ltd, Unit 8, Blenheim Court, Lustleigh Close, Matford Business Park, Exeter, Devon EX2 8PW

Tel: 01392 825 980

Leeds

Integral UK Ltd, Unit 3, Queen Street, Stourton, Leeds, West Yorkshire LS10 1SL

Tel: 0113 272 8950

Llandudno

Integral UK Ltd, Unit 17, Tremarl Industrial Estate, Llandudno Junction, Conwy LL31 9NF

Tel: 01492 573 100

Wallington

Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX

Tel: 0208 544 3500

London Bridge

Integral UK Ltd, 1st Floor, 47 - 49 Borough High Street, London SE1 1NB

Tel: 0207 940 4400

Newcastle

Integral UK Ltd, Block B, Holland Park, Holland Drive, Newcastle-upon-Tyne NE2 4LD

Tel: 0191 261 1071

Newmarket

Integral UK Ltd, Suites 1 - 2, Rosemary House, Lanwades Business Park, Kentford, Newmarket, Suffolk CB8 7PN

Tel: 01638 554 420

Warrington

Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY

Tel: 01925 847 700

support services Finance

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 978

Fleet

Integral UK Ltd, Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands B32 3BU

Tel: 0121 421 9571

HR & Payroll

Integral UK Ltd, Unit 1, Block C, Holland Park, Holland Drive, Newcastle-upon-Tyne NE2 4LD

Tel: 0191 261 1071

IT Helpdesk

Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY

Tel: 01925 847 777

National Customer Service Centre

Integral UK Ltd, 720 Aztec West, Almondsbury, Bristol BS32 4UD

Tel: 01454 452781

National Sales Office

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Company Reg No: 5307 5888

VAT Reg No: 862 309 916

business streams Berkeley Controls

Berkeley Controls, Units 1 - 2, Geoff Monk Way, Birstall, Leicester LE4 3BU

Tel: 0116 2670 600

Building Services Engineering

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Cleaning Services

Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT

Tel: 0121 272 1000

Electrical & PAT Testing

Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT

Tel: 0121 272 1000

Energy Management

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Facilities assosicates recruitment

Facilities Associates Recruitment, 2nd Floor, 47 - 49 Borough High Street, London SE1 1NB

Tel: 0203 207 2068

Fire Services (Bristol)

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Fire Services (Leeds)

Integral UK Ltd, Unit 3, Queen Street, Stourton, Leeds, West Yorkshire LS10 1SL

Tel: 0113 272 8950

Fire Services (London)

Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX

Tel: 0208 544 3500

Hall & Kay Fire suppression (ascot)

Hall & Kay Fire Engineering, Building E, Silwood Park, Ascot, Berkshire SL5 7PW

Tel: 01344 203 800

Hall & Kay Fire suppression (Birmingham)

Hall & Kay Fire Engineering, Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands B32 3BU

Tel: 0121 421 3311

Hall & Kay Fire suppression (Manchester)

Hall & Kay Fire Engineering, 10 Westpoint, Clarence Avenue, Trafford Park, Manchester M17 1QS

Tel: 0161 872 7316

Hub Professional services

Hub Professional Services, West Point House, 46 0 48 West Street, Newbury, Berkshire RG14 1BD

Tel: 01635 520 370

Integral build

Integral UK Ltd, 1 Riverside Business Park, St Anne's Road, Bristol BS4 4ED

Tel: 0117 972 0054

PFI/ PPI

Integral UK Ltd, 3 Waterside Court, Sheffield S9 2LR

Tel: 01142 282 380

Pump Solutions

Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY

Tel: 01925 847 700

Refrigeration (Industrial & Commercial)

Integral UK Ltd, Units 1 - 2, Geoff Monk Way, Birstall, Leicester LE4 3BU

Tel: 0116 2670 600

Refrigeration (Industrial)

Integral UK Ltd, East Kent Freight Terminal, Hernhill, Faversham ME13 9EN

Tel: 0116 2670 600

Refrigeration Products (Lokold)

Integral UK Ltd, Unit 13, Fathing Road, Ipswich, Suffolk IP1 5AP

Tel: 01473 461 704

Security Systems

Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX

Tel: 0208 544 3500

delivering engineering excellence

web & intranet sites During 2016 we have revamped our website to fully maximise our strength of service and capability to the external market. This is now live and our objective is to keep this continually fresh and up-to-date.

www.integral.co.uk

general housekeeping This will form part of your formal Induction at your local office and will include the following:

Accident reporting

Meeting Rooms (hospitality)

Buddy/Mentor

Notice Boards

Company Equipment – Vehicle, PC, Mobile, Credit Card etc.

Office Keys

Dress Code

Office Phone/Mobile List

Emergency procedures, fire drill, first aid

Parking

Expense claims & cash floats

Regional Structure Chart

Fire Exits/Procedure

Seating Plan

General administration/housekeeping

Site Layout (toilets, kitchen, rest room, photocopiers, printers, fax

Holiday Form/Procedure (include sickness procedure)

machines etc)

Job Description

Smoking areas & policy

Local departmental structure and interfaces

Stationery Cupboard

Local H&S Officer

Training

Local Who’s who (names, roles, responsibilities) Lunch breaks etc.

delivering engineering excellence

Head Office Integral UK Ltd 1290 Aztec West Almondsbury Bristol BS32 4SG T: 01454 278900 E: marketing@integral.co.uk

www.integral.co.uk delivering engineering excellence