Integral employee presentation

one team an introduction to delivering engineering excellence

delivering engineering excellence

contents welcome from Bryan Glastonbury overview service wheel delivering engineering excellence our one team approach our core values living our values some of our clients memberships & accreditations office contact details web & intranet sites general housekeeping

A very warm welcome to Integral.

Integral is a diverse organisation committed to encouraging all members of staff to embrace change. We have a culture that supports and encourages from the top that enables us to continually explore and develop opportunities for improvement, not just as a business, but as individuals.

Our one team approach is the means by which we fulfil our promise of delivering engineering excellence, whatever your role is, you are part of our team.

We bring together the combined skills and expertise of our people and through our process of continued improvement, driven by leading-edge technology, ensure we provide our clients with unrivalled customer service with cost-effective, sustainable solutions every time.

In a service industry our people are our greatest assets and it is due to our excellent performance and can-do attitude that we retain our existing contracts and continue to develop our business.

I would personally like to welcome you to Integral and very much hope you have a long, happy and fulfilling career.

Bryan Glastonbury Managing Director delivering engineering excellence

overview

24/7

750,000 calls per annum

ÂŁ317m turnover

su fir pp e res sio n

compliance refrigeration (commercial & industrial)

pr oj ec ts

2015

RoSPA Gold Award Winners

3000+ cle an ing

pre dict ive

locations

delivering engineering excellence

ele se ctric rvi al ce s

m an ne d

ma bui n ldin g co agem ntr e ols nt

energy services

ty uri ec s & s tem fire sys

4000

mobile

al itic cr

clients in

ir repa tive reac

1400

national helpdesk handles

ed n an pl

mechanical services

fabric

Single or multi-site contracts are provided as a stand-alone package or delivered in tandem with any of our other services. With any of our services.

n sigy e d c rty ltan e p su procon

amongst the Sunday Times Top Track 250

s ce rvi se n ing ig ild es bu & d

As a national company Integral manages in excess of 1.35 million service and repair jobs per annum at over 60,000 locations across the UK achieving high 90%+ for KPI’s on all contracts.

5 years

directly employed personnel

mp s pu tem s sy

5 years

amongst the Sunday Times Top Track 250

delivering eng

delivering

throughout the UK As the leading independent provider of mechanical, electrical and fabric maintenance services in the UK, Integral provide a range of maintenance solutions individually tailored to suit our clients’ needs.

Our strategy of developing our self-delivery capability allows us to maintain control of the business and ensure continuous quality of service.

As a national company providing a local service, understanding our customers is core to our service offering. We have developed centres of excellence, specialising in the direct provision of sector support services to ensure that you are working with technical experts who really understand your business needs, culture and priorities.

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Birmingham Bristol (Head office) Bristol (St Anne’s) Cardiff Exeter Faversham Ipswich Leeds Leicester Livingston Llandudno London Londonderry Newbury Newcastle Newmarket Sheffield Wallington Warrington

regional offices in UK & Ireland

gineering excellence

delivering engineering excellence

our one team approach People, process and technology — Our promise is delivering engineering excellence. This is how we meet and exceed the expectations of our customers. Every one of our 3600 people, across every facet of our business, has a shared sense of accountability to deliver on this promise.

We establish pragmatic best-practice governance and controls. Alongside this we adopt a process of continuous improvement – part of what we call re-visiting our promise.

Working as a team – we actively share information and listen to and respect others. We empower people within a clearly understood framework of authority and goals. We set ourselves high standards and reward people when they achieve them. We behave responsibly and honestly in exercising authority delegated to us.

Everyone across this business is encouraged to identify opportunities and integrate improvements into their day-to-day workings that will drive efficiency for the client.

Our processes are there to support an environment which nurtures innovation and fosters a sense of ownership and pride among individuals – this is fundamental to our ability to deliver engineering excellence.

Our asset management, lifecycle and maintenance management platform has the ability to easily plan, track, manage and report on our operations. This total visibility and control ensures our clients assets are fully utilised in the most cost effective and efficient manner.

3

Our mission is to be the supplier of choice for all maintenance needs of our customers, and the employer of choice for our people, by excelling in customer service and sustaining profitable growth through our unique skills and strengths.

revisit the promise

engage

people process technology

plan

people process technology

mobilise

people process technology

transition

people process technology

deliver

our core values At Integral we work as a team actively sharing information and listening to and respecting others. We empower people within a clearly understood framework of authority and goals.

We set ourselves high standards and reward people when they achieve them. We behave responsibly and honestly in exercising authority delegated to us and we give priority to the health and safety of people at work. We believe in continuously creating and developing our unique strengths, as a business and as individuals.

We are determined to achieve absolute customer satisfaction – the source of our success.

“To provide safe, efficient working environments from which our clients’ can achieve their overall goals and ambitions.”

As the face of our organisation, our people contribute to realising our vision by demonstrating:

focus

accountability

consideration

excellence

We make it happen. It’s easier to do a job right first time, than to explain why you didn’t.

We are responsible for our actions.

Treat everyone as we wish to be treated ourselves.

We set the standard.

The lowest standard we demonstrate is the highest we can expect from others.

delivering engineering excellence

some of our clients

memberships & accreditations

delivering engineering excellence

regional offices Bristol

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Birmingham

Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT

Tel: 0121 272 1000

Cardiff

Integral UK Ltd, Unit 9, Ty Nant Court, Morganstown, Cardiff, South Glamorgan CF15 8LW

Tel: 02920 815 110

Edingburgh

Integral UK Ltd, Unit 12b, Oakbank Park, Oakbank Way, Livingston, West Lothian EH53 0TH

Tel: 01506 448 330

Exeter

Integral UK Ltd, Unit 8, Blenheim Court, Lustleigh Close, Matford Business Park, Exeter, Devon EX2 8PW

Tel: 01392 825 980

Leeds

Integral UK Ltd, Unit 3, Queen Street, Stourton, Leeds, West Yorkshire LS10 1SL

Tel: 0113 272 8950

Llandudno

Integral UK Ltd, Unit 17, Tremarl Industrial Estate, Llandudno Junction, Conwy LL31 9NF

Tel: 01492 573 100

Wallington

Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX

Tel: 0208 544 3500

London Bridge

Integral UK Ltd, 1st Floor, 47 - 49 Borough High Street, London SE1 1NB

Tel: 0207 940 4400

Newcastle

Integral UK Ltd, Block B, Holland Park, Holland Drive, Newcastle-upon-Tyne NE2 4LD

Tel: 0191 261 1071

Newmarket

Integral UK Ltd, Suites 1 - 2, Rosemary House, Lanwades Business Park, Kentford, Newmarket, Suffolk CB8 7PN

Tel: 01638 554 420

Warrington

Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY

Tel: 01925 847 700

support services Finance

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 978

Fleet

Integral UK Ltd, Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands B32 3BU

Tel: 0121 421 9571

HR & Payroll

Integral UK Ltd, Unit 1, Block C, Holland Park, Holland Drive, Newcastle-upon-Tyne NE2 4LD

Tel: 0191 261 1071

IT Helpdesk

Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY

Tel: 01925 847 777

National Customer Service Centre

Integral UK Ltd, 720 Aztec West, Almondsbury, Bristol BS32 4UD

Tel: 01454 452781

National Sales Office

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Company Reg No: 5307 5888

VAT Reg No: 862 309 916

business streams Berkeley Controls

Berkeley Controls, Units 1 - 2, Geoff Monk Way, Birstall, Leicester LE4 3BU

Tel: 0116 2670 600

Building Services Engineering

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Cleaning Services

Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT

Tel: 0121 272 1000

Electrical & PAT Testing

Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT

Tel: 0121 272 1000

Energy Management

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Facilities assosicates recruitment

Facilities Associates Recruitment, 2nd Floor, 47 - 49 Borough High Street, London SE1 1NB

Tel: 0203 207 2068

Fire Services (Bristol)

Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG

Tel: 01454 278 900

Fire Services (Leeds)

Integral UK Ltd, Unit 3, Queen Street, Stourton, Leeds, West Yorkshire LS10 1SL

Tel: 0113 272 8950

Fire Services (London)

Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX

Tel: 0208 544 3500

Hall & Kay Fire suppression (ascot)

Hall & Kay Fire Engineering, Building E, Silwood Park, Ascot, Berkshire SL5 7PW

Tel: 01344 203 800

Hall & Kay Fire suppression (Birmingham)

Hall & Kay Fire Engineering, Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands B32 3BU

Tel: 0121 421 3311

Hall & Kay Fire suppression (Manchester)

Hall & Kay Fire Engineering, 10 Westpoint, Clarence Avenue, Trafford Park, Manchester M17 1QS

Tel: 0161 872 7316

Hub Professional services

Hub Professional Services, West Point House, 46 0 48 West Street, Newbury, Berkshire RG14 1BD

Tel: 01635 520 370

Integral build

Integral UK Ltd, 1 Riverside Business Park, St Anne's Road, Bristol BS4 4ED

Tel: 0117 972 0054

PFI/ PPI

Integral UK Ltd, 3 Waterside Court, Sheffield S9 2LR

Tel: 01142 282 380

Pump Solutions

Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY

Tel: 01925 847 700

Refrigeration (Industrial & Commercial)

Integral UK Ltd, Units 1 - 2, Geoff Monk Way, Birstall, Leicester LE4 3BU

Tel: 0116 2670 600

Refrigeration (Industrial)

Integral UK Ltd, East Kent Freight Terminal, Hernhill, Faversham ME13 9EN

Tel: 0116 2670 600

Refrigeration Products (Lokold)

Integral UK Ltd, Unit 13, Fathing Road, Ipswich, Suffolk IP1 5AP

Tel: 01473 461 704

Security Systems

Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX

Tel: 0208 544 3500

delivering engineering excellence

web & intranet sites During 2016 we have revamped our website to fully maximise our strength of service and capability to the external market. This is now live and our objective is to keep this continually fresh and up-to-date.

www.integral.co.uk

coming soon We are currently rebuilding our Intranet to provide a comprehensive, modern and fully functional internal information communication platform to promote employee engagement.

delivering engineering excellence

general housekeeping This will form part of your formal Induction at your local office and will include the following: Accident reporting

Meeting Rooms (hospitality)

Buddy/Mentor

Notice Boards

Company Equipment – Vehicle, PC, Mobile, Credit Card etc.

Office Keys

Dress Code

Office Phone/Mobile List

Emergency procedures, fire drill, first aid

Parking

Expense claims & cash floats

Regional Structure Chart

Fire Exits/Procedure

Seating Plan

General administration/housekeeping

Site Layout (toilets, kitchen, rest room, photocopiers, printers, fax

Holiday Form/Procedure (include sickness procedure)

machines etc)

Job Description

Smoking areas & policy

Local departmental structure and interfaces

Stationery Cupboard

Local H&S Officer

Training

Local Who’s who (names, roles, responsibilities) Lunch breaks etc.

our team

Bryan Glastonbury Managing Director

Paul Salmons Finance Director

Mark Johns Operations Director

Allison Connick H&S and Environmental Director

Peter Barton National Sales Director

Steve Collins Regional Director South West & Wales

Martin Forbes HR Director

Chris Todd Commercial Director

Kevin Doughty Regional Director Midlands & East Anglia

Joe Chapman National Projects Director

Martin McCormack Regional Director South East

Andrew Dutton Critical Environments Director Antony Collett Strategy Director

Andy Nichol Regional Director North & Scotland

delivering engineering excellence

Head Office Integral UK Ltd 1290 Aztec West Almondsbury Bristol BS32 4SG T: 01454 278900 E: marketing@integral.co.uk delivering engineering excellence