transfers, persons living in Ministry of Health licensed facilities, or persons receiving certain home care or social assistance with valid documentation. Public ambulance service rates are set by the Ministry of Health and Long-Term Care and the Health Insurance Act, Regulation 552, which specifies any individual transported in an ambulance is responsible for any ambulance charges. Non-urgent transportation can include: private vehicle (family or friend); taxi/ wheelchair accessible taxi; ParaTranspo and private transport companies. Hospitals use the services of private ambulance companies with trained personnel and specially designed vehicles for non-urgent transfer of patients. Hospitals are required to pay for transport when the transfer is from one hospital to another or for medical appointments at another facility. Hospitals DO NOT pay for transfer to other locations such as retirement homes. PLEASE NOTE: Patients must arrange for transportation before their discharge. The hospital recommends patients plan a ride home with family or friends. If this is not possible, the hospital will assist a patient to arrange for transportation so discharge can occur and the patient can return to their residence in a timely manner. If a special vehicle is required, a private ambulance company will be contacted. Patients are required to pay for this service and payment must be made directly to the transport company. Ask your care team or Social Worker/Discharge Planner for more information.
Pet Visitation
QCH recognizes pet therapy can be instrumental in the recovery from illness. We are grateful to our Volunteers Services department for facilitating the pet therapy program at Queensway Carleton Hospital in coordination with Ottawa Therapy Dogs. PLEASE NOTE: Pet visitation is NOT permitted in Intensive Care (ICU), Operating Rooms, Labour and Delivery, Newborn Nursery, Pre/Post Anesthesia Surgery, rooms with isolation precautions, storage/preparation areas for food, rooms with persons at increased risk of infection or patients with allergies.
Requesting to bring your pet?
All pet visitations must be pre-approved by the Nurse Manager on the unit and a permission slip completed (available at the main desk on the unit.) This slip should be produced when requested by hospital personnel. For family pets to be permitted, several guidelines MUST be followed. Failure to comply will result in the owner being asked to promptly remove the animal from hospital property. • • • •
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Pets are limited to dogs and cats and they must be house pets. Visits are restricted to a maximum of 60 minutes. The patient must be acutely ill with an extended hospital stay. There must be no potential threat to the safety of other patients or staff.
www.qch.on.ca