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Limited Warranties 315
No-nonsense returns policy
Tips for a longer life
90 days to change your mind*
Give your furniture a little love
Limited Warranties
If you are not entirely satisfed with your purchase, simply return the item within 90 days with your receipt. Sorry, we cannot accept returns on custom countertops or As-Is items. You will be required to present a valid photo ID for all returns or exchanges made in store. Information from your ID will be retained in a company-wide database used only for authorizing returns. *Refunds will be performed to the same method as your original payment or store credit.
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Year Limited Warranty INCLUDED
Year Limited Warranty INCLUDED
Year Limited Warranty INCLUDED
Year Limited Warranty INCLUDED
General conditions What is covered?
The extent of the limited warranty given for each product is described alongside each product.
Duration of limited warranty Each limited warranty lasts for the number of years stated against each product starting from the date of purchase.
What will IKEA do to correct the problem?
Care instructions To enjoy your furniture for as long as possible, be sure to follow the care instructions – they're on the price tag in your local IKEA store and on each article at IKEA-USA.com
Mattress returns policy* Try your new mattress at home for 90 days – and, if you don’t love it, you can exchange it for another. You may exchange your mattress once within 90 days if you don’t love it. Return your mattress with your receipt to the store and select your new mattress. We are unable to accept your mattress if your merchandise is found to be dirty, stained, damaged or abused. When you’ve found the perfect match, you can sleep easy with a free 25-year limited warranty. * For full terms and conditions, please see IKEA-USA.com/services or in store.
Assembly instructions online IKEA products come with easy-to-follow assembly instructions. If you need another copy for any reason, you can download it from IKEA-USA.com/services Spare parts in store Lost something? You can pick up spare parts in store – we might still have what you need, even if the product is discontinued.
IKEA will examine the product and decide if it’s covered under this limited warranty. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labor and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defective parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the limited warranties
The limited warranties are valid from the date of purchase at IKEA. The original
purchase receipt is required as proof of purchase.
Exclusions
The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or wrong cleaning products. The limited warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The limited warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for nondomestic purposes (unless otherwise stated). The limited warranties do not cover consequential or incidental damages. For customers in the US only: Some states do not allow the limitation or exclusion of incidental or consequential damage, so this limitation or exclusion may not apply to you. For details see the limited warranty conditions and description for every product.
Care instructions
To be able to rely on this limited warranty you need to follow the specifc care instructions for every product. You will fnd all care instructions in your local IKEA store and on each article at IKEA-USA.com
General legal rights
This limited warranty gives you specifc legal rights. This limited warranty does not, in any way, affect the rights given to you by law.
How to reach us if you need service
Contact your local IKEA store. You will fnd the address and phone number in the IKEA catalog or at IKEA-USA.com Save your sales receipt as proof of purchase. Proof of purchase is required for the limited warranties to be valid. To fnd out more pick up the limited warranty folders in your local store.
SPECIFIC CONDITIONS POÄNG 10-Year Limited warranty What is covered under this limited warranty? This limited warranty covers POÄNG armchair frames, rocking-chair frames and footstool frames. • Layerglued frame • Fittings • Supporting fabric. This limited warranty applies to domestic use only. Products not covered under this limited warranty: This limited warranty does not apply to POÄNG cushions, POÄNG covers and POÄNG children’s armchair. See also general conditions above.