Email Excerpts of a Guru
Handling negative responses Whenever the problem is ‘unsatisfactory response to a situation’, then the way out is to work for a more deliberate response. The first thing which I would like you to work on is to learn to respond 'without words'. Never use words immediately or mechanically. Use them as a treasure. You will be surprised to know that how much we can communicate without using words. A glance, a look etc is enough to reveal our state of mind or point of view. As far as possible make it a habit to express your dissatisfaction with just looks and not words. Use words very thoughtfully and often sparingly and that also 'only after a break and pause' - just like a good investment.
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