Annexes
D
Innovation
18. Innovation is crucial to the success of your business. Strongly agree
1
Strongly disagree
2
3
4
5
6
19. Has your firm implemented any of the following innovations? (Answer all questions): Strongly disagree
Strongly agree a.
New or significantly improved products or services
1
2
3
4
5
6
b.
New or significantly improved supply, production or distribution processes or methods
1
2
3
4
5
6
c.
New or significantly improved R&D, marketing and sales practices for your goods or services
1
2
3
4
5
6
d.
New or significantly improved management practices or systems (e.g., accounting, ICT and human resources management)
1
2
3
4
5
6
20. Has your firm obtained any international quality certification (e.g. ISO and HACCP) so far? Yes
No
1
2
If yes, please specify which ones:
21. What are the major reasons your business has developed or introduced new or significantly
improved goods, services, processes, methods or business plans? Circle all that apply.
a.
Developing a new business line
1
j. React to competitors’ movements
10
b.
Enter or establish a new market
2
k. Enhance reputation or brand values
11
c.
Enter to export markets
3
l. Increase capacity of production or service provision
12
d.
Increase or maintain market share
4
m.Improve quality of goods or services
13
e.
Increase revenue
5
n. Improve Information and Communications Technology (ICT) capabilities or better utilize ICT applications
14
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