Residents' Handbook 2012/13

Page 8

B&B accommodation Some rooms in the residences may be let on B&B basis to visitors affiliated to the University (i.e. family and friends, academics). More specific information about availability and location is provided at the individual receptions.

• Single Beds (3ft 6ins) • Rowancroft en-suite • Rowancroft studios Double Beds (4ft) • Lafrowda Studios • Birks Grange Village Studios

Bedding and bed size You will need to provide all your own bedding, linen and towels so you will need to bring: • Pillows • Duvet

Double Beds (4ft 6ins) • Birks Grange Village catered – en-suite rooms • College House (30 en-suite rooms only)

• Sheets

• Clydesdale Court (with the exception of additional bedrooms in family flats)

• Duvet cover

• Exeter Halls – Pennsylvania Court only

• Mattress protector

• Pillowcases Bedding and kitchen packs can be ordered in advance. Further information, including costs, will be available from July onwards at: www.exeter.ac.uk/accommodation Single Beds (2ft 11ins) • Birks Grange Village – en-suite • Duryard – en-suite

• Holland Hall • King Edward Court • Nash Grove – Blocks A to D • Rowe House (with the exception of one room per flat which has a single bed) • St German’s – Chagford, Christow and Lydford only

• Lafrowda – ensuite • Single Beds (3ft) • Cook and Llewellyn Mews • Clydesdale Rise • Exeter Halls (Hope Hall, Lopes, Lazenby, Ransom Pickard) • Garden Hill House • James Owen Court • King Edward Court • Lafrowda Standard and Cottage • Mardon Hall • Nancherrow • Nash Grove Blocks E and F • Rowancroft (House and Mews) • South Cloisters • St. David’s (Brunel Close, Kingdom Mews) • St. German’s (Widecombe)

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endorse the Devon and Cornwall Police recommendation that you use two locks of the D or combination lock types. For the location of the bicycle stores near to your residence please refer to pages 37 to 42. Any bicycle found in a residence is likely to be an obstruction and so will be removed to the nearest secure bicycle shed. You may be charged a fee of £20 to cover staff time if your bike has to be removed from your residence; charges may also be levied to deal with mess and/or damage caused by bicycles indoors. The exception to this is where a special arrangement has been made for members of the University Bicycle Club to store their bicycle in their bedroom. In this instance the bike will need to be kept in a ‘bike bag’; an application form must be completed; and the rules pertaining to bicycles adhered to. A form can be obtained from the University Bicycle Club Secretary or the Student Information Desk in the Forum. Please note: additional insurance is advisable for bicycles. They are not covered by the University’s block insurance policy.

Customer promise Our customers are our priority

At Birks Grange Village self-catered, Lafrowda and Duryard en-suite and studios, the mattresses are deep and standard fitted sheets may not fit these mattresses. We recommend for Lafrowda, Duryard and BGV studios a flat sheet of 7ft by 4ft 6ins and for Birks Grange, Duryard and Lafrowda en-suite single beds a flat sheet of 7ft by 4ft.

Bicycle storage Please note that due to health, safety and fire regulations, bicycles are not permitted inside University residences. They can be stored in bike stores where these are provided, but please bring a good, strong lock. You are required to contact your residence reception in order for your bike to be logged and tagged for additional identification prior to storing in the designated locations. We

We promise… • to make our customers the focus of everything we do; • to be proactive and consistent; • to offer a professional and credible service; • to act with integrity and respect at all times; • t o provide the best customer experience possible at every opportunity. Campus Services has been recognised for its commitment to enhance the customer’s experience through being accredited with Customer First; whilst our commitment to staff development is recognised by being awarded Investors in People.


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