The South American Line
199
At the same time, another challenge
2. Characteristics
involves the background information of
Large scale of data collected by COR
every sector and the concession acquirers.
and 1746 hotline are also used in other
Over the years, each party has developed
practice.
its own standard procedures. In decision-
1746 hotline is a communication
making process, there are cases that the
channel connecting the municipal
parties have different views. In most
government, through which the public
cases, the exchange is mutual. Problems
can report about the problem of urban
about differences between departments
services, make their requests and
and information retention must be
complaints and obtain information about
resolved. By integrating the interests
debt, fines, licenses and travel. In the
of all parties into one single position,
practice of information strategy, it also
different departments can get information
enhances the transparency and the digital
at the same time and stay in touch with
participation of the public.
other departments. Such cooperation is
The municipal government sets up
a continuous process of trying to learn
a big data department called “PENSA-
every day. COR is not a vertical structure,
Ideas Room” in June 2013, which is used
therefore, these interactions are constantly
to process all data generated by COR.
improved and upgraded. A protocol rule
This new department aims to search,
of coordinating more than 150 kinds of
analyze and assess the relevance, and
events has been established.
through comparing different databases to determine the impact of the event; It can enhance the level of service to the public.
Practice and Innovation 1. Revolutionary Innovation
“PENSA” has the channel of entering all databases. Big data management can do the research of mode and analysis that
Rio Operation Center is of
other channels fail to complete. Therefore,
revolutionary innovation. Other similar
it becomes possible to make policy
centers in the world, such as Madrid,
planning based on correct information.
Spain CISEM, serve for the coordination
Now, data generated from operation and
of police, fire and fire trucks. The COR
management of daily traffic can be used
is unique in its coordination of public
as references for enacting public transport
services and the number of concession
policy and transport planning.
acquirers.