Occasionally a guest may file a complaint with the Best Western Customer Service Department toward a Best Western Member. Settlement of the complaint may result in a charge or credit to the property. ZETAFAX Occasionally a system problem may occur where a property is unable to receive reservations through the normal system (Member Web). When this happens, reservations will automatically be sent to the property via ZetaFax. A fee of approximately $0.42 per fax will be charged to the property. Credit Card Deliveries are not considered ZetaFax. Best Western recommend, that hotels pick up bookings from Member Web instead of receiving fax. ACCOUNTS RECEIVABLE CREDIT TERMS Except as otherwise provided herein all fees, costs and charges under this Agreement are due and payable within thirty (30) calendar days from the date of invoice. Accounts that are not paid within sixty (60) calendar days following the date of invoice shall bear interest at a rate to be determined annually by BW Licensing, which shall not exceed the lesser of eighteen (18%) percent per annum or the maximum legal rate of interest permitted in the country where Sub-Licensee is organized and located. If accounts are not paid within sixty (60) calendar days following the date of invoice, then, in addition to any other rights as stated elsewhere in this Agreement, BW Licensing may withhold services, including access to the Central Reservation System by Sub-Licensee. BW Licensing will provide fifteen (15) calendar days’ prior written notice to Sub-Licensee of any pending restriction of services. In the event services to Sub-Licensee are withheld or restricted, BW Licensing shall have no obligation to restore such service unless and until the accounts have been paid down to a current status.
Best Cheque Best Cheque is a Travel Agent Commissions Programme which provides a method of accurately reporting guest’s stays and the related commission activity. Benefits of Best Cheque • • • • •
Consolidates all Payments to Travel Agents. BWI will calculate the commission to be forwarded to the Travel Agents. The payment is made with one cheque. The hotel benefits because they do not have a paper trail and do not have to pay bank charges on individual cheques that they would otherwise have to raise. The Travel Agent is happy as they are paid on time and likewise only have one bank charge on a large amount rather than multiple charges.
Best Cheque in Member Web
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