The Glendale Star
December 8, 2022
NEWS
Delta Dental earns Center of Excellence recognition
F
BY GLENDALE STAR STAFF or the seventh consecutive year, Glendale’s own Delta Dental of Arizona has earned the Center of Excellence certification by BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry, demonstrating Delta Dental’s dedication to providing superior customer care. “For more than 50 years, Delta Dental of Arizona has provided exceptional customer service to the members, brokers, clients and dentists we serve,” said Craig Livesay, chief operating officer at Delta Dental of Arizona. “This certification recognizes the hard work and dedication our entire customer service team delivers to the more than 1.3 million Delta Dental members and more than 3,600 contracted dentists we serve across the state. Following customer-service best practices is incredibly important to us, and it’s why nearly 90% of members rate the service they receive as very good or excellent.” In addition to the Center of Excellence recognition, Delta Dental of Arizona was previously named the Top Contact Center by BenchmarkPortal
in 2022. Due to Delta Dental of Arizona’s commitment to providing a great customer experience, the company was also awarded Lowest Abandon Rate and Best Agent Retention titles. “We’re on a mission to provide our stakeholders with best-in-class customer service,” said Jeanette Watte, customer service director at Delta Dental of Arizona. “To us, that means answering each call with a smile and a can-do attitude. Each person we speak with deserves the very best from us, this focused attention on providing the best customer service we can is what sets us apart.” BenchmarkPortal awards the Center of Excellence designation to customer service contact centers that rank in the top 10% of the contact centers surveyed. They are judged against a Balanced Scorecard of metrics for efficiency and effectiveness. Those contact centers that demonstrate superior performance on both cost-related metrics and quality-related metrics compared with their industry peers earn the award. “Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies,” said Bruce Belfiore, CEO of BenchmarkPortal.
BE DEBT FREE IN 24–48 MONTHS! If you owe more than $10,000 in credit card or other debt, see how we can help.
ACCREDITED BUSINESS ®
Call today: 1-866-696-2697
Give & Get
d u r i n g t h e h o l i days e n r o l l i n a c l i n i ca l r e s e a r c h stu dy e a r n u p to $ 5 0 0 pe r day fo r t i m e a n d t r ave l HelpReseaRcH.com/pHoenix 888-257-9393 2420 W. Baseline Road
5005 S. Wendler Dr. • Tempe aZ
glendalestar.com The latest breaking news and top local stories in Glendale!
7