The Glendale Star
10
April 7, 2022
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Shop, eat, repeat at Downtown’s sidewalk sale BY GLENDALE STAR STAFF Bargains will pepper Historic Downtown Glendale from 10 a.m. to 4 p.m. Saturday, April 9, during its annual sidewalk sale. Many of Historic Downtown Glendale’s boutiques and specialty shops will offer discounts on apparel, jewelry, home goods and collectibles. Savings stops along the route include the Spot-the-Dot savings at Memory Lane Trinkets and Treasures, Discounts on the Driveway at Bears & More, Sidewalk Savings at ABD Antique Appraisers, and the annual $20 clothing sale on the side patio at The Cottage Garden. Shoppers can create their own charm bracelet while visiting the stores. The starter bracelet and special Sidewalk Sale charm can be purchased for $5 at Glendale Flowers & Gifts, 7163 N. 58th Drive; Memory Lane Trinkets and Treasures, 5836 W. Palmaire Avenue; or Pink House Boutique, 7009 N.
58th Avenue. Then, follow the Charm Trail map to purchase additional pieces for $2 each at more than 30 participating shops. Each charm depicts the businesses’ iconic qualities. “Dollars spent with local business-
es stay in the community longer than dollars spent with national chains,” said Lorraine Zomok, with the Historic Downtown Glendale Merchants Association. “For every $100 spent at a locally owned business, $43 remains in the
WHEN: 10 a.m. to 4 p.m. Saturday, April 9 WHERE: Historic Downtown Glendale COST: Free admission INFO: visitdowntownglendale.com, facebook.com/historicglendale
BY GLENDALE STAR STAFF Glendale-based Delta Dental of Arizona received multiple awards in BenchmarkPortal’s Top Contact Center Contest for its ability to provide superior customer service to its members. In the 2022 competition, Delta Dental of Arizona earned first place in the prestigious “Top Contact Center” category for contact centers with two to 49 agents. In addition, Delta Dental’s call center was also awarded “Lowest Abandon Rate” and “Best Agent Retention” titles. “Creating a supportive team envi-
ronment where agents feel empowered to put our members first is at the heart of what we do,” said Jeanette Watte, customer service director at Delta Dental of Arizona. “In fact, nearly 90% of members rate the service they receive from their customer service representative as very good or excellent. We’re a hard-working team, and we enjoy helping each other out and watching each other succeed, along with making sure we’re helping our customers along the way. It’s a winning recipe for us.” The Top Contact Center compe-
tition compares the performance of contact centers throughout the United States and Canada by evaluating their key metrics against other centers based on size. Call centers are measured on a variety of efficiency and effectiveness performance indicators, such as average contact handle time, calls per agent per hour, agent turnover, average speed of answer, and customer and agent satisfaction. Because the Top Contact Center process is based entirely on statistical comparison to the world’s largest and most respected database of contact
center metrics, this competition can objectively identify centers that are achieving superior results in financial and qualitative terms. “The Delta Dental of Arizona contact center is among the best of its size in the industry,” said Bruce Belfiore, CEP of BenchmarkPortal. “This award was granted on the basis of objective, metrics-driven performance. Delta Dental of Arizona stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do, and we congratulate them on their accomplishment.”
city. In comparison, for every $100 spent at nonlocally owned business, only $13 remains in the area,” she added. Start the sidewalk sale at the Arizona Information Center, 5836 W. Palmaire Avenue, where Downtown docents will provide event information and the walking map. The Historic Downtown Glendale Merchants Association stimulates, enhances and sustains the area’s economic vitality and customer experience.
Historic Old Towne Glendale sidewalk. (Historic Downtown Glendale Merchants Association/Submitted)
Historic Downtown Glendale Sidewalk Sale
Delta Dental of Arizona local call center wins award
HAVE BUSINESS NEWS? Contact Christina Fuoco-Karasinski at christina@star-times.com