Spa & Clinic Volume 105

THE COMPLETE TRIFECTA

Three layers. One strategy. With Dr Gavin Chan

EXO|E® is a patented, bio-based technology that mimics the skin’s natural function to help repair, restore rebalance and support the skin for a healthier-looking, more resilient complexion.

Derived from PDENs (Plant Derived Extracellular Nanoparticle), EXO|E® harnesses everything naturally released by stem cells including peptides, growth factors, lipids and exosomes.

ENHANCE EVERY TREATMENT

EXO|E® is a three-step topical skincare system that works synergistically with microneedling, RF microneedling, energy- and heat-based devices, as well as both ablative and nonablative laser treatments.

• Enhances treatment outcomes

• Dramatically reduces downtime

• Optimises overall results

• Suitable as a standalone treatment for visible skin rejuvenation

April 24

A COMPLETE PLANT-BASED TREATMENT PROTOCOL

D|TOX® Serum

Cleansing, hydrating and optimising skin pre-treatment.

EXO|E® Serum

Calms, soothes and supports the skin during treatment for enhanced patient outcomes.

RE|PAIR® Serum

Supports the skin’s recovery post-procedure for optimal results.

May 12

Powered by Medik8’s Exclusive PDRN Technology, it features a prismatic PDRN ingredient available only in the UK, Australia and New Zealand, ensuring practitioners and clients access a truly unique, first-to-market innovation

PRISMATIC PDRN

TRIPLE EXOSOME COMPLEX DUAL MINIPROTEINS™

MORE POWERFUL RESULTS THAN MICRONEEDLING ALONE:

Boost reduction in visible wrinkles by 8.2x *

Enhance improvement in visible firmness by 7.5x *

Boost improvement in visible elasticity by 5.3x *

FOR OPTIMAL RESULTS, pair with the NEW Exo-PDRN Prismatic+ 30ml serum as a complementary at-home regimen to prolong and enhance in-clinic outcomes.

From consultation and consent to treatment notes, payments and after-care, ANS keeps your clinic organised, compliant and growing.

Clinical records

Secure photos

Treatment mapping

Digital

It’s one of the best investments you can make. It’s not just software, it’s support for your whole business.

Chelsea Sharp Clinic Owner

Everything in one place.

All the tools you need to run your clinic efficiently, improve the patient experience and build a stronger clinic.

Save hours every week

Automate admin and reduce manual tasks.

Stay compliant with ease

Organised and secure patient records.

Grow with confidence

Real-time insights to support smart decisions.

Lily Hayward Customer Support

info@aestheticnursesoftware.com

COVER STORIES

Contents 31 50

46: The Complete Trifecta Three layers. One strategy with Dr Gavin Chan

54: The Contractor Shift The nurse contractor career path

40: Female Industry Disruptors Behind the brands. Driving the change

ON OUR SHELF

14: The Products We Keep Reaching For

THE TREATMENT ROOM

20: Putting the Latest Spa and Aesthetics Treatments to the Test

EVENTS

24: Hugel 360 Symposium Global Expertise, Real-World Results

25: Beyond Growth Why Alignment Is Becoming A Non-Negotiable

26: Industry Insider Event Recaps

EDUCATION

30: From One Clinic To a National Education Platform

31: Beyond the Brow Pattern Inside the New Luxury Brows Academy Course

BUSINESS

32: Business Spaces The New and the Upgraded

34: A Legacy Evolved dermaviduals launch Brand Ambassador Program

38: Business Growth and Motherhood Finding the synergy

On the cover

AESTHETICS

48: The Architect of Skin Health

The philosophy behind ZO Skin Health

68: Pigmentation: A Sign of Barrier Dysfunction? With Kiki Abouchakra

56: Inside the Launch of EXO|E

The next generation of exosomes

MEDI

64: Decoding the Gut–Brain Axis What this means in practice

66: Peptides and Women’s Health

Where growth meets clinical foundations

SPA HOTSPOT

70: A Complete Care Destination

DDTA (Dr Daniel Tan and Associates) Tasmania

WELLNESS & CULTURE

78: Redefining Touch

Rethinking inclusive hiring at Pando Society

TECHNOLOGY

90: Turning Overwhelm Into Strategy Inside Beauty Hub

92: Work smarter, not harder.

7 AI Prompts That Will Save You Hours

INGESTIBLES

96: Inside Out

The next generation of supplements

With over 30 years of innovation, BTL is a global leader in aesthetic and medical technology, with a direct presence in over 90 countries and more than 500,000 systems installed worldwide. The company develops, manufactures, and markets a portfolio of recognised products, positioning itself at the forefront of non-invasive solutions across aesthetics, wellness, and longevity. BTL continues to redefine treatment standards across facial rejuvenation, body contouring, skin quality, pelvic health, and mental wellbeing through proprietary technologies. Its portfolio includes EMFACE®, EMSCULPT NEO®, EXION™, EMSELLA®, EMFUSION™, and EXOMIND™, alongside established platforms such as EMSCULPT®, EXILIS®, and EMTONE®, powered by HIFEM® and HIFES™ technologies. All solutions are backed by scientific evidence. btlaesthetics.com.au.

Regenerative resurfacing.

IMPACT The ‘TED’

Patented ultrasound delivery.

3 Core energies

CO₂ + 1570nm + IMPACT™ TED

PixelPeel™

Cool resurfacing

Years of peer-reviewed evidence.

Published clinical, backed by science.

aesthetics • medi • wellness

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Ah, how quickly this year is moving. It’s already May, and the Year of the Horse hasn’t held back with event after event, launch after launch. Amid the pace, we’ve been pouring our energy into bringing you an issue that reflects where our industry is right now. Evidence based, anti-trend and increasingly led by voices working behind the scenes.

On that note, we wanted to carry the energy of International Women’s Day a little further with a dedicated Female Industry Disruptors edit. So often, we see the same faces in media, but this felt like an opportunity to recognise the women driving change, shaping businesses and making a lasting impact without always being in the spotlight.

Marie Adele’s interview on page 45 in particular really resonated with me, a must read for anyone who has ever questioned whether they’re carving out the right path. From page 40, we celebrate the full group of incredible women supporting and evolving our industry from within. Continuing the theme, don’t miss our piece on entering motherhood as a business owner on page 38. A subject so many of us navigate, it felt too important not to discuss with someone who’s lived it. Consider this your how-to guide on juggling the many layers.

And on the topic of layers, our cover this issue features leading doctor Dr Gavin Chan, founder of Victorian Cosmetic Institute, highlighting a critical consideration in aesthetics: the layers of

the skin. While there has been growing conversation around treatment stacking and layering, one aspect that often gets overlooked is the structure of the skin itself. As Dr Chan explains, facial ageing doesn’t occur in a single area or layer, but across all layers. Learn all about it on page 46.

This issue also brings a welcome development from AHPRA on page 28. In response to growing concern around the psychological impact of the notifications system, the regulator is examining where the process itself may be contributing to harm. So often, those of us in the treatment room end up acting as pseudo therapists, holding space for clients in ways the role doesn’t officially account for. Seeing the emotional load practitioners carry being formally recognised feels like a long overdue shift.

Closing the issue, we explore the rise of wearable wellness on page 80, a category reshaping how clients think about recovery, sleep and longevity. And on page 90, take a look inside The Foundry’s new Beauty hub, a clever platform supporting business growth and one well worth getting across.

I hope you enjoy this issue. If you see us at an event or conference, please come and say hi and tell us your story. Supporting you is what we’re here for.

Stephanie McLean Managing Editor SMCLEAN@INTERMEDIA.COM.AU

www.facebook.com/spaclinicmagazine www.instagram.com/spaandclinic www.linkedin.com/company/spaclinic

The latest innovations your clients will be asking for next!

NursesChoice LED, RRP $999.00 nurseschoice.com.au Medik8, Niacinamide peptides, RRP $105.00 medik8.com.au

Dermalogica, pro-collagen banking water cream, RRP $128.00 dermalogica.com.au Aspect Dr, Eye Rejuvenation Balm, RRP $120.00 advancedskin.com.au

Simka, Peptide Plumping Lip Therapy SPF 15, RRP $40.00 simka.com

REJURAN®, Recover Soothing Mask, RRP $73.00 rejurancosmetics.com.au

Boost Lab, Pro-Lift Neck & Décolletage Cream, RRP $59.95 boostlabco.com

Bronte, 3-in-1 Hydrating Milk, RRP $4.00 brontebodycare.com

Doctor Babor, Radiant Complexion Cream, RRP $210.00 au.babor.com

Raeso, Yellow Moonbeam Retinal Elixir, RRP $159.00 raesoskin.com

Biologique Recherche, Creme M.E.C, RRP $397.00 mybr-australia.com

Epicutis, Oil Cleanser, RRP $125.00 epicutis.com

Esmi, Plumping Peptide Lip Balm, RRP $25.00 esmi.com.au

Simka, Vitamin Infusion Bio-Cellulose Facial Mask, RRP $119.00 (4-pack) simka.com

NursesChoice, Hyaluronic Acid Serum, RRP $69.95 nurseschoice.com.au

AyurScience Beauty, Clarity Energising Mask RRP $59.95 ayurscience.com.au

On Our Shelf

The products we keep reaching for

Zela wellbeing, SLEEP+CALM

Quality sleep becomes harder to come by as we get older. The older I get, the more sleep I seem to need, yet the quality of those eight hours can vary wildly. Since I started wearing a Garmin watch and tracking my sleep metrics, I’ve been on the hunt for a supplement that genuinely supports deeper, more restorative rest.

Enter SLEEP+CALM by zela wellbeing. Developed by Dr Fatima Khan, founder of The Menopause Clinic here in Melbourne, the formula bridges the gap between clinical expertise and real-life practicality.

With its yummy berry flavour and simple nightly instruction (two teaspoons in 200ml of water) it quickly becomes a ritual you actually look forward to. Since incorporating it into my evening routine, my REM sleep has noticeably increased. I wake feeling refreshed rather than groggy, my energy throughout the day is more stable, and interestingly, my skin feels softer too. Not a bad side effect.

The formula combines Sleep Root, magnesium and glycine with taurine and Lactobacillus plantarum. An unexpected but clever blend designed to calm the nervous system and support the gut-brain axis. For me, it works quickly. Within about five minutes, I can feel my

mind switch off and my body settle into sleep mode. In an industry that often celebrates productivity and “pushing through”, we tend to forget that sleep is the most powerful reset the body has. It’s when cells repair, the brain clears metabolic waste, and hormones rebalance. If a nightly ritual can help support that process while enhancing sleep regulation and leaving you looking and feeling better the next day, it’s one worth keeping.

Aspect, Super Moisturising Complex

I have been on the hunt for this moisturiser for years. I first used it when I finished my dermal degree and never forgot how good it was, but somehow the name escaped me. Every now and then I’d browse the Aspect range online, wondering which one it might have been, but could never quite commit to buying something I wasn’t 100% sure about (a very type-A trait of mine).

Then, after our February issue shoot, I was unpacking the products and one particular jar caught my eye. I remember thinking, what if this is the one from all those years ago? That night I applied it as part of my evening routine and was genuinely over the moon to discover that it was the one.

Now you’re probably thinking, really Steph, it’s a moisturiser, not the ring of power. But when you have fussy skin, finding a moisturiser that hydrates properly without upsetting the balance feels like striking gold.

I’ve now been using it for over a month and my skin has never felt softer. It drenches the skin in moisture without feeling heavy or greasy, which is surprisingly rare. The formula combines peptides with vitamins C and E, making it a genuinely excellent recommendation for patients whose skin feels uncomfortable and reactive, and where nothing else seems to work.

PSA: if you’re searching for a moisturiser that supports the skin without overwhelming it, this might just be your holy grail.

Augustinus Bader, The Vit C Serum

I have to start out by saying that this product retails for $595, making it without a doubt a luxury skincare item that few can afford, which makes it all the more intriguing to try! Seeing how successful Augustinus Bader has become as a brand over the last few years suggests that the products resonate with people, and most of all, deliver results. So here we go, my honest review of using the Augustinus Bader Vit C serum.

First of all, and this is an aspect that I take very seriously with products in this price category, the packaging and feel of the product is stunning. The orange/golden metal bottle looks so good in my bathroom, I don’t even want to hide it in a cabinet, and the feel of the actual serum on my skin is one of the best I have ever experienced in a skincare product. The serum feels lightweight, not tacky, and glides on so smoothly, it literally made me go “wow” when I first applied it. Moreover, it felt hydrating, which is not something I usually get from serums.

Now, the letdown part is that the serum did break me out after a couple days, which is a shame as it is marketed to be suitable for even the most sensitive of skins, but I actually have not found a Vit C serum that doesn’t irritate my rosacea skin initially. After about a week, my skin had calmed down again and I felt comfortable using the serum in the mornings every day. Now, eight weeks in, I can definitely see a slight improvement of my overall skin tone. Some small dark spots have faded, and overall certain areas look a bit brighter.

So here’s my verdict: If you care about the overall experience of applying a skincare product, this one is a must-have. Whether it delivers superior results over more affordable Vit C products remains to be seen as I continue to use it for a few more weeks.

Dr. Spiller CELLTRESOR Line, Exosomatic Deep Calming Serum

With the cooler weather starting to set in, my skin has definitely felt the shift. More dehydrated than usual, a little reactive, and in need of something that goes beyond surface-level hydration. I’ve been using the new Dr. Spiller CELLTRESOR Exosomatic Deep Calming Serum for the past six weeks, and it’s genuinely been a bit of a skin saviour during this transition.

Powered by their Exo Communicator technology, derived from goji berries, this German-engineered formula is designed to support cellular communication while targeting inflammaging— something we’re seeing more and more in clinical settings. It’s not just about calming the skin on the surface, but addressing underlying inflammation that can accelerate ageing and compromise the skin barrier.

What I’ve loved most is how instantly soothing it feels on application, especially on days when my skin has felt tight or sensitised. Over time, the longer-term results have been just as impressive—my skin feels more hydrated, more resilient, and overall healthier. There’s also been a noticeable improvement in texture and suppleness, which is always a win heading into the colder months.

It’s a beautiful option for post-procedure skin, compromised barriers (which mine definitely has been lately), or really anyone navigating seasonal changes. A thoughtful, high-performance serum that delivers on both calming and corrective benefits—and a strong new addition from Dr. Spiller.

Kym Cowper, Partnerships Director

Hotel Vibes Only

DR SEAN ARENDSE on bringing luxury hotel sensibility to clinical design

Facts & Figures

Name: FLAWLESS REJUVENATION

Owner: DR SEAN ARENDSE

Location: HAMPTON, VICTORIA

Size: 268sqm

Number of rooms: 8

Number of staff: 24

Interior Inspiration: LUXURY HOTEL VIBES

Anew kind of clinic experience is emerging. One that feels less like a medical appointment and more like stepping into a boutique hotel. For Dr Sean Arendse, founder of Flawless Rejuvenation clinics, the expansion of his Hampton location wasn’t simply about growing in size but redefining how a clinical space can be experienced.

“The decision to expand the Hampton clinic was driven by a clear need for more space,” he explains. “Over time, we incorporated several advanced energy-based devices into our practice, and the original clinic began to feel overcrowded. This didn’t align with the elevated experience we wanted to provide our patients.”

With increasing demand and growing waitlists, the limitations of the original space became both a logistical and brand consideration. The new clinic resolves both, offering greater capacity without compromising atmosphere. “With more rooms and expanded facilities, we’re now able to accommodate additional appointments while ensuring the environment remains calm, luxurious and welcoming.”

At the core of the redesign is a departure from the expected neutral palette. In its place, a space that feels closer to a luxury hotel. Layered lighting, plush velvet curtains, rich textures and a moody colour scheme create what Dr Sean describes as “understated elegance.”

“The design was inspired by a desire to create a high-end feel while maintaining a sense of calm,” he says. “We drew on modern elements and natural textures to create a space that feels both refined and comforting.”

Balancing aesthetic with performance was also central to the project. While visually elevated, the clinic remains grounded in medical integrity.

“From the outset, the space needed to meet a high clinical standard while still feeling warm and approachable,” he explains. “Functionality was addressed through thoughtful layout and integrating advanced equipment in a way that feels seamless rather than overwhelming.”

Treatment rooms prioritise efficiency, hygiene and practitioner workflow, while the broader design softens the overall experience. “Warm lighting, natural materials and artwork create a sense of comfort and ease. We want patients to feel relaxed, but also confident in the level of care they’re receiving.”

The arrival experience plays a defining role. Acting as the anchor of the clinic, the imported stone reception desk and waiting area has been designed to help patients escape from the everyday.

“It’s designed to feel like a high-end hotel lounge rather than a traditional clinic,” says Dr Sean. A sculptural reception desk, finished in warm-toned stone with soft, curved edges, grounds the space, reinforcing the clinic’s refined yet welcoming aesthetic.

Lighting design was as equally intentional, soft light in communal areas while allowing for precision where required. “The lighting allows the space to transition seamlessly between relaxation and clinical focus,” he notes.

For clinic owners considering their own expansion or redesign, Dr Sean is clear that success lies in collaboration and clarity of vision. “It’s essential to work with an architect whose style aligns with yours,” he advises. “Equally important is involving your team in the process, as they understand the day-to-day functionality better than anyone.”

Ultimately, the Hampton expansion reflects a broader shift within the industry. The move towards beautifully considered interiors now goes hand in hand with brand, shaping not just how a clinic looks, but how it is experienced.

Pictured: Dr Sean Arendse

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The Treatment Room

Where the latest treatments and technologies in spa and aesthetics are put to the test.

AVEDA Advanced Botanical Kinetics Facial

Put to the test by Stephanie McLean,

Managing Editor

In February, Aveda launched its newest innovation: the Advanced Botanical Kinetics range, a plant-powered rejuvenating skincare line built around Phytotech Vegan Collagen, a Vegan Peptide Complex, and Kinetic Energy Infusion. I was lucky enough to visit Rhodes Hair & Spa in Hawthorn to experience the range firsthand, and it didn’t disappoint. My therapist, Lis, has been working with Aveda for more than 20 years, and her knowledge and touch are genuinely inspiring.

The treatment opens with a lymphatic massage using brushes that feel fantastic on the skin. Lis works through the key lymphatic pathways before moving on to the star of the treatment: the new Aveda Botanical Kinetics Exfoliant.

This exfoliant feels nothing like a traditional chemical peel. It’s applied with the fingertips, and the texture is thicker, almost honey-like. But don’t let that fool you. The formula is packed with Salicylic Acid (BHA) derived from wintergreen and Ethyl Lactate (a lactic acid derivative/AHA) derived from sugar beets, yet it feels surprisingly hydrating. Lis then follows with a beautiful facial massage using Aveda’s essential oils. I chose Nurture, which she tells me is perfect for balancing the mind and spirit while hydrating dry, stressed skin — essentially me, all the time. What stays with me throughout is the continual reapplication of the Revitalising Essence.

Powered by Phytotech Vegan Collagen, it saturates the skin with hydration alongside bluegreen algae extract, a retinol-like alternative that helps refine pores and visibly smooth fine lines. It’s this repeated layering that not only deeply nourishes the skin but lets your nervous system fully unwind. Post-treatment, my skin was plump and hydrated — and the results have lasted. Even two weeks on, it’s still even and bright.

The Signature Reset

Put to the test by Stephanie

McLean,

Acupuncture has long sat on my “to-try” list, so I was thrilled to visit Dr Marina Christov in Armadale to experience her well-known Acupuncture Facelift. However, when I arrived and sat down for my consultation, Marina quickly sensed that what I needed most wasn’t a cosmetic lift, but more of a reset. Something I’m

Beginning the session with Marina felt less like a clinical appointment and more like a conversation over tea with a trusted friend. Her energy is immediately disarming. She asks thoughtful questions about both

explained that I had a few energy blockages and instead of performing the facelift treatment that day, she wanted to focus on opening those pathways first.

Lying on the bed, Marina began by clearing my aura before starting at the feet to help ground the body. She gently massaged the feet, ankles and calves before applying acupuncture needles along the areas where she felt the energy was blocked. Slowly working her way up the body, she treated the hands and eventually the face and scalp.

The most relaxing moment was when she worked on the muscles behind the ears. You can feel the pressure in your scalp ebb.

Once the needles were placed, Marina left me to rest for around 15 minutes. By that point, I was so relaxed I had nearly drifted off to sleep. After removing the needles, she advised plenty of water and a green juice to support the body post-treatment. In the days following, I noticed a real lift in my energy and mental clarity.

I’m already looking forward to my follow-up appointment at the end of March to continue the process and see where the journey leads next.

Left to right: Lis, Senior Spa Therapist; Stephanie McLean, Managing Editor; and Sonia, Owner and Director of Rhodes Hair & Spa.

Idenel Glassifier Treatment

Put to the test by Nadine Dilong, Digital Editor

It’s not often that a treatment comes along which is just completely different from anything I’ve tried before, but this was definitely the case with Idenel’s Glassifier treatment. You’ve probably seen it on social media already – the ‘spicule’ treatment, the one that feels really weird but delivers results without needles, bleeding, or skin damage. Idenel NSW distributor and owner of Future Clinic in Double Bay, Adie Robertson, invited me to experience the treatment, which she says, is on the way to replace microneedling as it improves skin quality without the need for controlled trauma.

After a cleanse, the personalised peptide complex is applied and pushed into the skin. It is important not to rub or massage the product in as the millions of little spicules need to be delivered deep into the skin rather than scratching along the surface. The sensation of microscopic spicules, which are derived from marine sponges, on my skin was extremely weird, but not painful. Rather, it truly feels like the thinnest needles you can imagine, thinner than hair, are making its way deep into the dermis. The most interesting part of this treatment is that you’re able to feel the spicules for up to three days after, but only when you apply pressure to your face! In other words, there is no discomfort at all, even directly after, as long as you don’t touch your face.

The spicules deliver a potent cocktail of peptides and other skin-loving ingredients directly to the depth required, and can help with skin conditions such as dullness, rosacea, or ageing skin whilst stimulating cell renewal, collagen production and barrier repair. I was given an at-home aftercare kit, which includes a cleanser and moisture locking cream, and interestingly also a serum that contains more spicules, so you keep the absorption of peptides at ultimate levels even on the days after. I love the fact that there is no disruption of the skin barrier involved in this treatment, and can’t wait to have it again!

Bespoke High Performance Facial by Epicutis

Put to the test by Kym Cowper, Integrated Partnerships Director

Epicutis has officially landed at the Heavenly Spa at The Westin, and we were lucky enough to experience the new treatment firsthand complete with an overnight stay in Brisbane at the stunning Westin. It was a 24-hour experience that perfectly blended luxury, wellness, and exceptional service.

From the moment the treatment began, it was clear this isn’t your traditional facial. Epicutis takes a different approach, moving away from the usual vitamin A, C, and retinol-driven formulations and instead embracing a simplified, biotech-led philosophy. Their lipid-based, anti-inflammatory products are designed to work in harmony with the skin, supporting barrier function and reducing inflammation, an area we’re seeing become an increasing focus across clinics.

A standout for me was the oil cleanser (which I’m currently obsessed with), seamlessly incorporated into the treatment to gently prep and nourish the skin. But the real hero moment came with the Epicutis Ice Globe. Stainless steel cryo tools that glide effortlessly across the skin, delivering a cooling, sculpting massage.

The sensation is instantly calming, helping to reduce puffiness and inflammation while boosting circulation and lymphatic drainage. Used in combination with their lipid serums and Hyvia Crème, the globes enhance product absorption, leaving the skin visibly lifted, hydrated, and incredibly fresh.

Post-treatment, my skin feels calm, supported, and genuinely rejuvenated. A beautiful addition to The Westin’s treatment menu, and a strong example of where advanced, inflammation-focused skincare is heading.

something new is coming to

HCPs only.

Global Expertise, Real-World Results

Hugel 360 Symposium Sets A New Standard For Aesthetic Education In Australia

More than 300 healthcare professionals gathered in Sydney on March 23–24 for the inaugural Hugel 360 Symposium, marking the official launch of the Hugel 360 Programme in Australia.

Designed around three core pillars—training, education and support—the programme introduces a structured framework aimed at elevating both clinical skill development and broader business growth within aesthetic medicine.

The two-day symposium brought together a high-calibre mix of international and local faculty, delivering a comprehensive agenda that spanned product-specific training, advanced clinical education, patient insights and hands-on practical learning.

“Hugel 360 reflects our shift from a traditional product-led approach to a partnership-led model—focused on delivering training, education and support that empowers aesthetic practitioners to elevate both clinical outcomes and business success,” says Hugel Aesthetics General Manager Tania Sinenko.

“Through the Hugel 360 programme, we are investing in expert-led education, practical training and ongoing support, because we believe true partnership extends well beyond what’s in the syringe or vial.”

International keynote speakers included Dr Konstantin Frank (Germany), Professor Dr Rungsima Wanitphakdeedecha (Thailand) and Dr Rami Haidar (Dubai), alongside leading Australian experts Dr Steven Liew, Mike Clague, Dr Jake Sloane, David Segal, Hari Hara Priya Kannan and Mikayla Nicol.

A standout highlight of the symposium was the live on-stage injecting demonstrations, where three international doctors showcased their techniques across different patient profiles and ethnicities— bringing a truly global perspective to treatment approaches. Professor Dr Rungsima demonstrated on an Asian patient, Dr Rami shared his approach for patients of Middle Eastern descent, and Dr Konstantin treated a Caucasian middle-aged patient, all alongside Dr Steven Liew. The session offered invaluable insight into tailoring treatments based on anatomy, ageing patterns and cultural considerations—something that strongly resonated with the audience.

Another key moment came from Mike Clague, who presented impressive clinical results using BYRYZN Opuluxe V. Showcasing advanced treatment outcomes achieved with needling, the results were notably beyond expectations—even surprising him—highlighting the evolving potential of combination therapies and technique refinement.

Adding a broader industry lens, Hari Hara Priya Kannan, Data Scientist

at The Demographics Group, delivered a particularly insightful presentation on the future of aesthetic clinics. She outlined four key trends shaping demand in Australia, exploring how beauty and aesthetic preferences are shifting across generations—providing valuable direction for clinics looking to evolve both their treatment offerings and patient engagement strategies.

This forward-looking narrative was reinforced by Mikayla Nicol, from Twenty Two Digital who explored the increasing role of AI in enhancing consultation, personalisation, and aesthetic clinic efficiency. David Segal complemented this with a practical perspective on optimising the patient journey—from first touchpoint through to retention—while Inside Aesthetics along with the three international Key Opinion Leaders provided a global view on HA trends, highlighting how international best practice continues to shape local treatment approaches.

Structured across four dedicated streams, Product Training, Practitioner Education, Practice and Patient Insights, and Practical Training, the programme focused heavily on real-world application. Live demonstrations and case-based discussions reinforced a broader shift within the industry towards practical, clinically grounded education.

We especially value being part of these two-day events alongside industry clinics—hearing firsthand their learnings, insights and feedback. It’s clear that practical, hands-on symposiums like Hugel 360 are not only highly valued, but play a critical role in supporting clinicians to refine their skills and deliver better patient outcomes.

The symposium also aligned with a significant milestone, celebrating 50 years of Croma Pharma, alongside updates across the Hugel product portfolio—further reinforcing the company’s long-term commitment to innovation and practitioner support.

Beyond the formal sessions, the event fostered strong peer-to-peer connection, with practitioners openly sharing insights around treatment planning, patient expectations and integrating new technologies into clinical practice.

The two-day Hugel 360 Symposium not only delivered on education, but significantly elevated Hugel’s presence within the Australian aesthetic landscape. Their nurse community and practitioners showed strong support for both the products and the team, underscoring the importance of connection, education and trust in driving long-term brand growth.

As the aesthetics industry continues to evolve, initiatives like the Hugel 360 Programme highlight the growing importance of structured education, clear treatment protocols and ongoing support in delivering consistent, high-quality patient outcomes.

Beyond Growth: Why Alignment Is Becoming A Non-Negotiable

How Solta x Juv’ae Are Reshaping Modern Aesthetic Practice

In an increasingly complex and fast-moving market, practitioners are being asked to navigate more responsibility than ever before.

Advertising is restricted, counterfeit products are on the rise, an overwhelming number of new treatments are hitting our shores, and suddenly, the pace of growth has outpaced standardisation and safe practice. So, where does this leave us as an industry, and how can practitioners toe the line between clinical success and quality practice?

Navigating the Change

Many clinicians are navigating a rapidly evolving landscape when it comes to not only the strict new marketing regulations, but the constant stream of new brands and products launching to market.

Aesthetics thrives on innovation, but the line between trusted and proven versus shiny new trend continues to blur. For practitioners, this creates a new kind of pressure, as the volume of new products entering the market can make it increasingly challenging to distinguish between established, evidence-based solutions and emerging trends – between what is proven and what is simply new.The challenge shifts from what to offer, to what to trust. Our industry has been calling out for someone to standardise training processes, and there is a growing need for more structured, consistent approaches to education and training across the industry.

So, what happens when two of Australia’s most established leaders in technology and clinical practice come together to fulfil this demand?

A new strategic partnership between Solta and Juv’ae is setting a precedent for industry collaborations, reinforcing a shared commitment to clinical excellence, ongoing education, and patient safety.

Excellence Guided By Collaboration

In an industry traditionally dictated by competition and brand segregation, partnerships are few and far between. This year, Juv’ae and Solta have decided to buck this trend, in a practical partnership that cuts through the noise and connects innovation with clinically-governed training pathways. The partnership hinges on safer, more consistent clinical outcomes, delivered through theoretical education, real-world protocol development, and creating consistent pathways for how cosmetic treatments (including energy-based devices) are taught, implemented, monitored, and reported when adverse events occur.

“Solta has a legacy of clinically proven and trusted devices, backed by strong evidence and an emphasis on education,” says Nicole Schmid-Sanele

at Juv’ae. “So we are aligned in that way.

As the first-of-its-kind scripting and training provider for cosmetic nurses in Australia, we have a 17 year history of supporting community, education, and compliance. In a market where clinicians are expected to do more but with less clarity and freedom, the focus now for us is delivering smarter, structured education and support that the industry is seeing increasing demand for.”

“Commitment to clinical excellence has always been a core pillar for Solta,” says Alistair McKeon General manager at Solta Medical ANZ & SEA. “With practitioners facing such difficulties in the current market, it’s more crucial than ever that we partner with leading education providers to better support clinicians with the ongoing development they need to provide not only high-quality treatments, but consistent outcomes. With evolving guidelines placing greater emphasis on ongoing education, the need for clear, structured training pathways has never been more important.”

Why Alignment Matters More Than Ever

An unprecedented number of new brands have entered the Australian market in the past 12 months alone, from devices to biostimulators, topical skincare and mesotherapies. And although some of these have seen rapid uptake across other countries, global popularity does not equate to local quality, safety or compliance. Since the foundation of any good patient-practitioner relationship is trust; product longevity, clinical data, and strong training standards should become your key differentiators - rather than a flashy new treatment with limited evidence to inspire your patients’ confidence. This collaboration between Solta and Juv’ae fulfils this need, delivering evidence-based training and resources to boost confidence in decision-making, access to trusted education and technology, and the delivery of safer, more consistent patient outcomes.

An Industry Stronger Together

So what does this exciting new era mean for you as cosmetic practitioners? As the industry continues to navigate evolving regulations, unclear compliance standards, and growing patient expectations, brand support plays a critical role. The future of aesthetics is set to be defined by bold safety standards, training requirements, and integrity in practice. This isn’t just an industry shift - it directly impacts how clinicians choose service offerings, continue to upskill, and stand out in a crowded market. Brand partnerships like these will lead the way, helping you deliver results through trust and evidence over trends and hype.

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Alistair McKeon General manager at Solta Medical ANZ & SEA

Melissa Isaia and Nicole Schmid-Sanele, founders of Juv’ae

Medik8 Unveils Niacinamide Peptides

On February 11, Medik8 hosted an exclusive Melbourne launch at Hazel Atrium to celebrate the arrival of Niacinamide Peptides, welcoming an intimate group of 50 key media and influencers for an evening centred on the science behind the glow.

Set within the venue’s moody, light-filled architectural surrounds, the event blended elevated hospitality with clinical credibility. Guests enjoyed blue cocktails and mocktails, clarity shots and curated canapés, alongside a personalised compact mirror engraving station. A thoughtful nod to the launch theme of clarity and the pursuit of glass skin.

The evening’s Q&A was led by journalist and Gloss Etc. co-founder Sarah Tarca, alongside Daisy Lucas, Advanced Cosmeceuticals Skincare Educator, and Jessica Sinclair, Acting Head of Brand & Marketing. Together, they explored the evolution of high-performance serums and the growing demand for refined, luminous skin.

At the centre of the conversation was Medik8’s latest innovation. A next-generation formula combining 10% niacinamide with a targeted peptide complex to visibly smooth texture, refine pores and calm redness.

“Niacinamide Peptides really speaks to everything Medik8 is about; a targeted, solution-led serum designed to visibly reduce pores and congestion, backed by an extremely impressive ingredient story,” said Lucas.

The brand’s commitment to science-led formulation was echoed throughout the evening. “You can tell Medik8 is a brand launched and led by scientists, because everything it does is driven by science,” added Tarca.

Blending education with experience, the event captured Medik8’s ability to deliver both clinical performance and considered brand storytelling, resonating with today’s results-driven consumer.

iS Clinical Soirée Series

Held on March 8 at The Albert Palais in Leichhardt, Sydney, iS Clinical marked the Australian debut of its Science and Soirée Series with a gala evening that brought together partners, educators and the global team for a celebration of connection, education and brand momentum.

For many, it was a long-awaited moment — the first opportunity to meet the iS Clinical international team in person following Dr Charlene DeHaven’s appearance at Cosmedicon. The evening unfolded as a true celebration, with a vibrant gala dinner, live music and a full dance floor. A much-anticipated highlight was the announcement of the iS Clinical 2026 Award winners, recognising outstanding achievement and commitment within the community.

With iS Clinical now present in over 125 markets, yet supported by just 18 distributors globally, the team shared why High Tech Medical was the ideal partner to bring the brand to the Australian market.

Beyond the celebration, the series delivered a strong educational component. The following day’s advanced training sessions offered deeper insight into the science behind the brand, with topics spanning professional treatment protocols, menopause-related skin changes and evolving global aesthetic trends.

Sessions also explored the brand’s core technologies, including its Extremozymes approach, alongside discussions around gene expression and its role in supporting skin through different life stages.

Blending education with celebration, the series reinforced iS Clinical’s commitment to advancing clinical knowledge while strengthening community across the Australian market.

Lumenis Stellar M22 XPL Australian Launch Event

On March 16, Lumenis invited select clinic owners and media to an exciting launch at Crown, Sydney. The brand’s esteemed M22 platform got an upgrade with the XPL handpiece, signaling the next era of IPL treatments. After mingling, champagne, and canapés, attendees were treated to an engaging presentation by no other than Lumenis APAC President, Mr Zhai, who told us he had literally just landed in Sydney that morning, flying from Shanghai, after deciding the night before that he wanted to be part of the Australian launch – that’s dedication!

After learning about the history of lasers and the pivotal role Lumenis has played in its evolution, the new XPL was unveiled. Compared to IPL treatments, XPL delivers better results in less time, and the device also includes a so-called BrushFx Glide Mode, which creates a more diffused pattern of energy making it easier to blend around facial contours.

We heard from US doctors and how they successfully marketed XPL at their Florida clinic and got to see a variety of before and after photos and learned about different treatment protocols.

Finally, a live demo of the XPL treatment was performed, with everyone goggled-up and curiously watching. We loved the fun little activations on the day, like the Instagrammable media wall including props, and the take-home plush bunnies, which have become the Stellar M22’s mascot.

Rejuran Launches Professional Line

Timed alongside one of the industry’s most important educational weekends, REJURAN’s latest launch felt both intentional and aligned. Held at The Ritz-Carlton Melbourne on Friday 20 March 2026 during the ASCPD Symposium, the evening brought together a considered mix of clinicians, educators and key opinion leaders to mark the introduction of the REJURAN® Professional Line to the Australian market.

More than a traditional product launch, the event centered on clinical dialogue spanning protocol development, treatment integration and the evolving role of regenerative aesthetics within modern practice. A speaker panel featuring Dr Kyu-Ho Yi, RN Alex Pike and dermal clinician Leanne Tran grounded the evening in both anatomical understanding and real-world application, reinforcing the importance of education-led adoption.

At the core of the launch is the REJURAN® Professional Line itself—an in-clinic facial program formulated with c-PDRN, designed to support skin quality through a structured, three-phase approach. Positioned to complement existing PN-based treatments, the range reflects a broader shift towards regenerative, protocol-driven care that prioritises long-term skin function over short-term correction.

What stood out most was the brand’s emphasis on clinician engagement. This wasn’t about introducing another product into market, but about creating a deeper understanding of where it sits within treatment plans and how it can be integrated meaningfully into practice.

As the Australian aesthetics landscape continues to mature, launches like this signal a move towards more considered, education-first approaches—where outcomes are shaped not just by innovation, but by how well it is understood and applied in clinic.

Regulation Under Review

AHPRA examines the human impact of its own processes

Mounting concern around the psychological impact of AHPRA’s notifications system has prompted the national regulator to take a closer look at its own processes.

At the centre of this is review, practitioner distress. An issue that has been increasingly raised across the industry, particularly in relation to how complaints are managed, communicated and resolved over time.

In response, AHPRA has announced the formation of a new Organisational Review Group – Incidents of Distress. The group sits within a broader program of work informed by an Expert Advisory Group on minimising practitioner distress, commissioned in 2021 to examine how practitioners experience the regulatory system.

The group will focus on reviewing serious incidents linked to regulatory processes, including cases involving significant psychological distress. This extends to examining instances of self-harm and suicide

among individuals engaged in the notifications system, areas that have drawn growing scrutiny in recent years.

Rather than reassessing individual outcomes, the purpose of the group is to look at the system itself. Where are the pressure points? How are processes experienced in real time? And where might improvements reduce unnecessary harm?

This approach reflects a broader acknowledgement that the notifications process is not simply administrative. For many practitioners, it can be prolonged, uncertain and emotionally taxing, shaped as much by communication and timeframes as by the outcome itself.

By bringing together practitioners with lived experience alongside patient advocates, the Review Group introduces a more balanced lens through which these experiences can be understood.

It also builds on earlier work examining practitioner wellbeing within the regulatory framework, where concerns around delays, inconsistency and lack of clarity were consistently raised.

What is now emerging is a more layered view of risk, one that extends beyond patient safety to include the wellbeing of those navigating the system.

Through this initiative, AHPRA is formalising a process to learn from serious incidents and identify where its own structures may be contributing to distress. Insights from these reviews are expected to inform ongoing reform, alongside a continued focus on transparency, communication and support.

As the system evolves, attention is increasingly being placed not only on what decisions are made, but on how the process is experienced by those within it.

From

From One Clinic To A National Education Platform

How NANCY ABDOU turned experience into one of Australia’s leading dermal education platforms.

Nancy, you scaled from one clinic to fifteen locations. How did that growth shape the clinical standards that later informed The Australian Dermal & Laser

Expanding forced us to formalise everything. When you’re operating one clinic, many systems live in your head. Once you scale, consultation frameworks, treatment planning, complication management and aftercare all need to be clearly defined so clients receive the same level

Consistency required deeper clinical understanding across the team. Practitioners couldn’t just follow device parameters, they needed to understand tissue interaction, wound healing and contraindications.

In many ways, TADLI’s philosophy was born on the clinic floor. It came from real clients, real complications and the responsibility of supporting teams across multiple locations. Expansion didn’t just grow the business; it clarified what meaningful education should look like.

You began by building clinics, not an education company. When did you realise the industry needed something different?

The realisation came gradually as we invested in devices and external training. Much of the education available focused on how to operate equipment rather than how to think clinically.

Parameters were extremely conservative because they were designed to protect manufacturers. Safety is essential, but when treatments are too conservative, results can become underwhelming. Clinicians need to understand how to work safely and effectively.

We also noticed that complication management and integration strategies were rarely discussed. Clinics were often left with expensive technology but little support on how to embed it into a broader treatment journey.

TADLI grew out of what we were already doing internally —

mentoring teams, refining protocols and building clinical confidence based on real clinic experience.

TADLI now includes device distribution and skincare. Why was it important to control the full ecosystem rather than remain solely an education provider?

Over time we saw a pattern. Devices were purchased without integration plans, skincare was disconnected from treatments and clinics were left trying to piece together systems from multiple suppliers.

But results rarely come from a device alone. They come from the entire treatment ecosystem. How the skin is prepared, how the barrier is supported, what the client uses at home and how practitioners adapt treatments in real time.

If we were educating clinicians on how to treat safely and effectively, the tools, protocols and homecare needed to align with that philosophy.

Bringing education, technology and skincare together simply ensures that what we teach in training can be delivered properly in the treatment room.

For clinic owners hoping to follow a similar path, what realities should they be prepared for?

Growth changes your role completely. Once you expand beyond one clinic, you’re no longer just the practitioner. You’re responsible for the structure, the team and the culture of the business.

There’s nothing glamorous about real growth. It involves long hours, financial pressure, compliance and difficult decisions. You carry the responsibility of your team’s livelihood and your clients’ trust.

For us, our values became even more important as we grew. Integrity, quality, trust and kindness. Kindness in leadership and in how we support clinicians when challenges arise.

Sustainable growth isn’t just about scale. It’s about building something grounded in integrity so clinicians feel supported and clients feel genuinely safe in our care.

Nancy Abdou, founder of The Australian Dermal & Laser Institute (TADLI)

When Excellence Matters, DEKA Delivers

Meticulously engineered and crafted in Florence, Italy, DEKA devices represent over 30 years of innovation, revolutionary technology and advanced clinical applications.

New Spaces

Discover the newest spas and clinics making waves in wellness and aesthetics.

Clinica Lase Cosmetic and Laser Clinic Ballarat

Relocating Clinica Lase Ballarat marked a pivotal chapter in the evolution of founder Crystal’s vision for the clinic. As the client community steadily grew, it became clear the previous space no longer reflected the calibre of care the team was delivering.

“Relocating Clinica Lase Ballarat was a defining moment for me as a founder,” Crystal says. “As our client community continued to grow, it became clear we had outgrown our previous space, not only in size, but in what it represented.”

The new clinic was designed to mirror the maturity of the brand and the clinical standards it has become known for. Every detail was considered, from treatment room layout and functionality to lighting, materials and the overall flow of the space. A customdesigned reception desk anchors the clinic, while personalised artwork created in collaboration with artist Michael Parker subtly weaves elements of Crystal’s life and the values underpinning the brand.

“The intention was to create something refined and elevated, but still warm and welcoming,” Crystal explains. “A space that rivals metropolitan clinics, right here in regional Ballarat.”

Beyond aesthetics, the expansion has allowed the clinic to broaden its treatment capabilities. Advanced technologies, including the DEKA Tetra Pro CO2 laser, have been introduced, increasing both treatment capacity and access to leading evidence-based procedures for the local community.

For Crystal, the move represents more than growth. “It signifies a deeper commitment to who we are as a brand,” she says. “While the environment has evolved, our philosophy hasn’t. Every client still receives a considered consultation, a tailored treatment pathway and results driven by science.”

Skindepth Cosmetic

Skindepth Dermatology has opened the doors to its beautiful new clinic, Skindepth Cosmetic in Balaclava, led by Dr Alice Rudd.

Housed within a thoughtfully restored heritage building, the space has been designed to feel calm, filled with natural light and intentionally welcoming, blending historic character with a refined, modern aesthetic. From the moment patients walk through the door, the aim is simple: to create an environment that feels considered, warm and quietly luxurious, rather than clinical or intimidating.

Skindepth Cosmetic is grounded in an evidence based, skin first philosophy. Dr Rudd is known for her natural, tailored approach to aesthetic treatments, prioritising subtle enhancement over overhaul. Every treatment plan is personalised, with a strong focus on education, transparency and building long term patient relationships.

The clinic offers a curated menu of cosmetic dermatology treatments, including advanced skin analysis, LED therapy, peels and bespoke injectable treatments. At its core, Skindepth is about helping patients feel confident in their own skin, not chasing trends, but investing in skin health over time.

The new Balaclava clinic marks an exciting evolution for the brand, creating a dedicated destination where clinical expertise meets thoughtful design and genuine care. It reflects Dr Rudd’s commitment to delivering thoughtful treatments within a space that feels both elevated and deeply personal.

Just Studio

Just Studio is a boutique massage and wellness clinic located in Research, Melbourne. Founded by remedial massage therapist Kelsea McGougan, the studio was created with a simple vision: to provide high-quality, results-driven treatments in a space that feels calm, welcoming and restorative.

After maternity leave, Kelsea started her business in a single treatment room within another clinic. Within just a year, the growing demand from her loyal client base allowed her to expand into her own dedicated wellness space. Today, Just Studio features three beautifully designed treatment rooms, a calming lounge area and an Infrared sauna, offering clients a place to pause, reset and prioritise their wellbeing.

The studio offers a carefully curated range of treatments including remedial and relaxation massage, hot stones, manual lymphatic drainage and pregnancy massage. Each treatment is tailored to the individual, helping clients manage muscular tension, support recovery, regulate the nervous system and improve overall wellbeing.

Known for its thoughtful approach and warm atmosphere, Just Studio has quickly become a trusted destination for massage therapy in the local community. With a strong focus on personalised care and exceptional client experience, the studio continues to grow while remaining grounded in its core philosophy: helping people feel better in their bodies.

Aesthetic Skin Co by Lilly

In the heart of Shepparton, a nearly century-old building has been reimagined as the new home of Aesthetic Skin Co. By Lilly, blending heritage architecture with modern aesthetic medicine.

Founded by Registered Nurse Lilly Mehmet just three and a half years ago, the clinic has grown from a small start-up into a major aesthetic destination in regional Victoria. The newly unveiled space now features nine dedicated treatment rooms, supporting an expanded team of dermal clinicians and nurses and a comprehensive treatment offering.

Housed within a historic building designed in 1927 by renowned Australian architect Walter Butler, the space retains its distinctive Interwar Old English character. Original brickwork and arched detailing have been carefully preserved, creating a unique contrast against the clinic’s calm, contemporary interior.

The transformation was led by Emily Jayne Interior Design, with construction by Normco Builders, resulting in a space that honours the

building’s history while meeting the functional demands of a modern aesthetic clinic.

Today, Aesthetic Skin Co. delivers a range of advanced treatments, including laser, skin rejuvenation and integrative wellness therapies, supported by world-leading technology.

For Lilly, the project represents a full-circle moment. Bringing elevated, patient-focused care to her hometown while restoring one of Shepparton’s most iconic buildings.

AA Legacy Evolved

dermaviduals’ launch of a Brand Ambassador Program

fter everything the aesthetic industry has navigated in recent years, dermaviduals has remained a constant. As one of the longest-running and most trusted professional skincare brands across Australia and New Zealand, its commitment to corneotherapy and long-term skin health continues to resonate with practitioners, even amidst the noise of trend-led treatments.

As a natural evolution of this legacy, the brand has launched its inaugural Brand Ambassador Program, placing its practitioner network at the forefront of its next chapter.

Distributed in Australia and New Zealand by derma aesthetics, dermaviduals has introduced seven highly respected skin therapists and corneotherapists to the program: Nadia Lewis, Alexa Roetger, Rebecca Saladino, Jacinta Curnow, Robyn McAlpine, Hayley Fogarty and Zoe Wilde. Each has been selected for their clinical expertise, alignment with the brand’s philosophy and ability to consistently deliver transformative outcomes.

More than a recognition of experience, the program formalises a long-standing community of clinicians dedicated to skin integrity, barrier repair and evidence-based care, while celebrating the shared mindset that defines dermaviduals.

“Being part of dermaviduals means joining a community that’s passionate, innovative, and committed to raising industry standards,” shares ambassador Nadia Lewis. For many, the brand represents not just a product range, but a way of thinking. One that prioritises barrier health, education and sustainable results.

This sense of community sits at the heart of the program. Ambassadors will support fellow dermaviduals practitioners, share clinical insights and demonstrate outcomes through real-world case studies.

alongside its practitioners, fostering a sense of community rarely seen within the aesthetic space.

Grounded in corneotherapy—a science-led approach centred on restoring and maintaining the skin barrier—this philosophy translates into clinical confidence. For ambassadors like Rebecca Saladino, it underpins both outcomes and practitioner trust, with consistent improvements seen across conditions such as eczema, rosacea and acne.

The program also creates space for leadership. Ambassadors will contribute to panel discussions, including the 2026 derma aesthetics Conference –Beyond the Barrier, held at The W Hotel, Sydney on Monday 17th August, and provide valuable feedback to support future product development.

For Jacinta Curnow, the alignment is both professional and personal. “This partnership represents alignment with my values of skin integrity, corneotherapy and education. It’s an incredible opportunity to inspire, share and elevate our industry together.”

For those within the dermaviduals network, the experience extends well beyond product. As Alexa Roetger explains, it represents alignment with a philosophy that supports, educates and evolves

Beyond the education and community aspects, trust remains essential. “When you bring a brand into your business, you’re not just introducing products, you’re aligning with its philosophy, ethics and reputation. derma aesthetics has never wavered in its commitment to delivering worldleading formulations alongside truly industryleading education. I trust the products but more importantly, I trust the people behind the brand to do what is best for the clinics they partner with.”

This is echoed by Hayley Fogarty, owner of Solstice Skin, who describes the opportunity as a natural extension of a long-standing relationship. “I love the idea of expanding on the existing partnership and being of service in any way I can,” she shares.

Ultimately, the launch of the Brand Ambassador Program is a celebration of community, of clinical excellence and of a philosophy that has stood the test of time, and this is only the beginning. The program will continue to evolve, with exciting growth and future plans already underway.

Rebecca Saladino, founder of Beauty by Beck

Jacinta Curnow, founder of Jacinta Curnow Skin

Robyn McAlpine, founder of Skintifix

“Being a dermaviduals partner was love at first use!” - Zoe Wilde, Tuesday Skin NZ

Landmark VCAT Ruling Delivers

Nurse Practitioner Pathway for Aesthetic Nurses Reestablished

In February, a landmark decision was made. Aesthetic nurses can now become Nurse Practitioners.

That clarity exists today because ABIC Councillor Nektaria “Nicky” Tzimas, founder of the CPD Institute of Australia and owner of two practising medical aesthetic clinics, refused to accept a predetermined narrative about our profession. She chose perseverance. She chose the hard road. And she did it with a responsibility greater than her own career.

Here is what happened.

On 4 February 2026, VCAT decisively overturned a 2022 refusal by the Nursing and Midwifery Board of Australia and determined that Nicky

was entitled to Nurse Practitioner endorsement under the National Law. If you are an aesthetic nurse reading this, do not skim past that sentence. This is not just a technicality. This is now a clear and lawful pathway.

Nicky’s story starts well before a tribunal decision. She has worked in non-surgical cosmetic procedures since 2008, with a clinical history that includes mental health nursing. That matters because anyone who has done mental health work understands what the public conversation often misses about aesthetics: “We are not just working with skin. We are working with emotion, psychology, vulnerability and expectation”, Nicky explains.

Nicky did what the system asks of practitioners who want to advance. She completed a Master of Nursing Practice (Nurse Practitioner). She built clinical systems, worked with experienced prescribers, trained other practitioners, and continued to develop advanced practice protocols around patient assessment, complication management and safe outcomes.

Then came the twist that so many in this sector will recognise.

In January 2022, the South Australian branch of the NMBA approved Nicky’s application for endorsement, but she was never notified. That same month, the NMBA’s updated Position Statement on nurses and cosmetic medical procedures commenced. It stated that registered nurses working solely in cosmetic medical procedures were unlikely to meet the requirements for Nurse Practitioner endorsement.

Then, in July 2022, the Victorian branch rescinded Nicky’s endorsement. VCAT later attested that the refusal decision reflected that Position Statement.

From left to right: ABIC Director & CEO, Stefanie Milla and Nektaria “Nicky” Tzimas, founder of the CPD Institute of Australia

This is the type of pressure point our industry has been living under.

When a position statement becomes a predetermined conclusion, it stops being guidance. This is where many aesthetic nurses have openly described feeling injustice. A female-dominated clinical workforce, in a psychologically complex setting, judged through a simplified lens.

The respondent in this case is the NMBA. But most practitioners experience the National Scheme through AHPRA, through the way regulatory expectations are communicated and handled. When predetermined views about aesthetic practice become baked into “how things are done”, nurses feel it first, and they feel it hardest.

VCAT accepted that boards can provide guidance but warned against an inflexible approach that effectively rewrites what the approved standard requires.

Nicky in describing this significant success has said, “I believed in the greater good. This has been an emotionally and financially compromising journey. What sustained me was a heartfelt conviction that our industry needed a voice and recognition for all it represents, and for the pioneers and practitioners who safeguarded it long before regulatory authorities acknowledged its legitimacy. I have always championed mental health and developed the first psychological assessment tool, CANSAT, to protect patients. I hope this outcome enables healthcare practitioners to feel safe, recognised and genuinely supported in advancing practice and strengthening industry standards.”

AlphaRet Overnight Cream

“What sustained me was a heartfelt conviction that our industry needed a voice and recognition for all it represents, and for the pioneers and practitioners who safeguarded it long before regulatory authorities acknowledged its legitimacy.”

ABIC advocates for fair, appropriate regulation, not overregulation, and we must be careful not to stifle transparency, patient education, and choice. This decision is aligned with our purpose. It strengthens patient safety by insisting on clarity, fairness, and evidence-based assessment.

We are also opening applications for the ABIC National Aesthetic Nurses Committee, where Nicky will serve as a Senior Advisor. We are seeking Senior Advisors and committee members to assist in continued advocacy efforts, refine guidance, regulation, and practical state and federal frameworks for the progression of aesthetics, and to continue to build the national momentum we have been striving for.

Email National Aesthetic Nurses Committee Chair, Stefanie Milla, at stefmilla@theabic.org.au.

Business Growth And Motherhood

Finding the synergy with EMILY TURNER

Bconsideration of starting a family, and the complexity multiplies. For many founders, the questions quickly follow: how will the business run during maternity leave? Will clients remain loyal? How will the team manage, and what happens to the financials if the owner is no longer physically present in the clinic?

These are realities many female founders quietly grapple with, particularly in the aesthetics industry where a large proportion of clinic owners are women navigating both business growth and motherhood at the same time.

To explore these challenges, we spoke with Emily Turner, dermal therapist and founder of Soul Skin and Laser in Ulladulla, NSW.

“There is a particular kind of ambition that lives in women who build businesses while raising children. It’s not always visible from the outside,” says Turner. “Many of us enter motherhood with the same professional drive we always had. We don’t suddenly lose the desire to create, lead or grow.”

“The desire to build a business that reflects your standards and vision while also being present for your family can feel both empowering and overwhelming,” she says. “Since launching Soul Skin

Emily Turner, founder of Soul Skin & Laser.

Emily treating her daughter, Ella.

and Laser, I’ve experienced firsthand how motherhood and clinic ownership evolve alongside one another.”

Finding the balance

For many clinic owners, motherhood and business leadership happen simultaneously rather than sequentially. According to Turner, the two roles quickly begin to overlap in ways many founders do not anticipate.

“Motherhood and business ownership don’t operate in separate lanes,” she explains. “There are school drop-offs before morning consults, messages answered between daycare pick-up and dinner, and marketing plans written after bedtime.”

Unlike corporate roles, clinic ownership carries personal financial responsibility. Rent, device finance, staff wages and client expectations continue regardless of what is happening in a founder’s personal life.

“The responsibility doesn’t pause just because your child is unwell or you’re experiencing pregnancy fatigue,” Turner says. “That’s where many mums feel pressure to be fully present in both roles.”

Rather than striving for perfect balance, Turner believes the focus should shift toward building structural support within the business.

“True balance isn’t about splitting your time evenly,” she says. “It’s about having systems, processes and trusted team members so everything doesn’t flow back to you as the owner.”

For some founders this may mean reducing clinical hours, while others step further into strategic leadership.

“Pregnancy often becomes the moment where that design becomes non-negotiable,” Turner adds. “You realise very quickly whether your business can function without you.”

Preparing for maternity leave

For many business owners, pregnancy forces a confronting but necessary question: can the business operate without them?

According to Turner, maternity leave planning is often left too late. “Rather than reacting in the final weeks, planning early allows you to protect revenue and enter postpartum with much more confidence,” she says.

Importantly, maternity leave does not have to mean putting growth on hold. With the right systems in place, it can strengthen a clinic’s foundations and empower team members to step into greater leadership roles.

She recommends reviewing the following key areas help support a smoother transition. Financial clarity is essential, including understanding overheads, break-even figures and personal income requirements.

Strengthening team capability ensures responsibility is shared and leadership is distributed across the clinic.

Clear systems and documentation also provide stability.“When consultation procedures, treatment protocols and operational processes are written down, the business becomes less dependent on one person,” Turner explains.

Diversifying revenue streams can further reduce pressure during reduced clinical hours, with membership programs, prepaid packages and retail subscriptions helping maintain income.

Clear communication with clients also plays an important role.“When expectations are managed well and handovers are confident, maternity leave doesn’t feel like disruption,” she says.

Structural sustainability

For many women in aesthetics, motherhood does not reduce ambition. Instead it reshapes how sustainability is defined.

“Motherhood sharpens your ambition,” Turner explains. “But it also makes you think more carefully about how your business actually functions.”

Structural sustainability means creating a clinic that does not rely entirely on the founder’s constant presence. It involves building capable teams, implementing strong operational systems and developing revenue models that allow the business to function independently.

“It’s about designing a business that doesn’t rely on you being everywhere all the time,” she says.

Without this structure, the pressures of clinic ownership can quickly accumulate. Long treatment days, emotionally demanding client interactions, staff management and financial responsibility can all contribute to chronic stress.

“It’s about designing a business that doesn’t rely on you being everywhere all the time”

“When those responsibilities are combined with raising children, protecting your own wellbeing becomes even more important,” Turner explains.

For Turner, true sustainability requires both operational strength and personal capacity. “Rest, recovery and space to step back aren’t luxuries for clinic owners,” she says. “They’re strategic necessities.”

Ultimately, the most resilient clinics are designed to withstand different stages of life, including pregnancy and early motherhood. “Ambition and motherhood aren’t opposing forces,” Turner says. “With strong systems, capable teams and financial clarity, both can sit at the same table.”

“The goal isn’t to do it all,” she adds. “It’s to build a business that supports the life you want to live.”

Female Industry Disruptors

Celebrating the women shaping the industry behind the scenes

Inspired by International Women’s Day, we wanted to celebrate the women working behind the scenes who are driving real change across the aesthetics industry.

The ones leading innovation, supporting clinics, building brands, and influencing the direction of the sector. While they may not always be on stage, their impact is undeniable—shaping standards, pushing boundaries, and helping the industry evolve in meaningful ways.

We know there are so many incredible women whose contributions often go unrecognised, and we want to help change that. If there is someone in your world who is making a difference behind the scenes, we would love to hear about them.

Nominate a colleague, mentor, or industry peer who deserves the spotlight—because recognition matters, and their work should be seen. Email us at editorial@spaandclinic.com.au.

Not For Everyone, But Built To Last

DANIELLE HUGHES on protecting clinics and growth without hype or shortcuts.

Danielle Hughes has spent more than two decades building a career with intent. As Director of SKINFAKTOR, the importer and distributor of pHformula and Dermia Solution, she leads with an education-first approach and has shaped a business grounded in one belief. The professional matters, and they are worth protecting.

More than 20 years ago, there was no master plan. Fresh out of high school, uninterested in university, she developed a genuine desire to enter the beauty industry. Danielle spent years on the floor before transitioning to a Brand Manager and Educator role for a leading skincare distribution company. Pursuing a Bachelor of Health Science to become a dermal clinician was an important next-step in building confidence and credibility. Danielle still believes “this credential is a nonnegotiable for anyone wanting a long-term career in skin management”.

Danielle’s career has been driven by a sense of “what’s next.” That same drive led her to complete an Executive MBA, a decision she describes as one of the most valuable she’s made.

“There’s a lot of unqualified business advice and surface level motivation in this industry. An MBA gives you the tools and relationships to cut through the noise and build real strategies.” Each qualification positioned her alongside many mentors along the way, propelling Danielle’s career from treatment room to director’s chair, shaping the approach for pHformula’s Australian launch.

In a market increasingly focused on direct-to-consumer, Danielle has taken a clear stand to protect the clinic and strengthen the therapist’s value.

“Clinic businesses rely on two core revenue streams: in-clinic treatments and prescribed homecare. Undermine one through unrestricted online availability, and the whole economic model becomes fragile.”

The approach is, by design, the opposite of loud. “There’s a difference between showing up online and undercutting the very professionals who deliver the product’s growth and outcomes. We don’t sell online to consumers, and we back the clinics who invest in our brands.”

At a recent pHformula distributors conference in Barcelona, founder Petru van Zyl reinforced this position. She spoke about Red Ocean versus Blue Ocean. Follow the herd into a red ocean and you compete on noise, hype, and shrinking margins. Step into the blue, and there is space to deliver real value. “That’s where we operate. Not for everyone, but deeply aligned with the professionals we serve.”

Education is the thread that holds the rest of it together. For Danielle, it’s what defines, promotes and protects our profession. From

2017 to 2022, Danielle created Behind the Scenes X, a live-streamed platform that delivered more than 100 hours of credibly researched content reaching therapists around the world. Every week a new topic built into a presentation from the ground up.

“When a therapist truly understands the science behind what they’re prescribing, everything changes. Confidence lifts, communication improves, and outcomes become more consistent. Clients trust the process, they stay longer, and they get better results.”

Today, that same thinking shapes how pHformula presents in market. Intimate events. Overseas education. Strong clinic support. And the operational backbone that often gets overlooked but equally matters: reliable stock, fast shipping, clear communication, and a seamless experience for clinics.

“We quietly challenge the expectation that growth has to be loud, fast, and hype-led. Hype may drive short-term sales, but an educationfirst approach builds something far more durable. We’re proving that you can scale quickly without losing integrity by prioritising education, alignment, and long-term relationships over short-term reach.”

Her advice for the next generation of women moving toward business ownership is grounded in the parts of the journey the industry doesn’t talk about enough. Timing matters, she says, as does cashflow to ride the troughs and success. Be deliberate with your spending. Build real relationships; pick up the phone. Breathe, and sleep on it. And don’t forget the people who supported you early.

“Above all, know that some will love what you build. Some won’t. That’s part of building a business that stands apart”.

Deb Smith, General Manager and Financial Controller for High Tech Medical & Hydrafacial

A Life In Balance

Purpose, People and Progress in Aesthetics

In an industry often defined by visibility, innovation and rapid change, some of its most influential female leaders are those working quietly behind the scenes—shaping strategy, building infrastructure and enabling businesses to grow with intention. Debby Smith is one of those leaders.

When Deb welcomed her first child, Alix, she stepped away from her role as Finance Administration Manager at Quantum Food Services to focus on motherhood. It was during this time that she was approached by Matt Moncrieff, Managing Director of High Tech Medical, to join the business as an accountant and financial controller. What began as a way to stay connected professionally soon evolved into something far more significant offering the flexibility to be present as

a new mum, while continuing to build a career she was deeply invested in. Twenty-four years on, Deb now holds the role of General Manager and Financial Controller across the group’s ANZ operations. Having been with the business for close to 25 years, her career has grown alongside it, playing a central role in shaping its direction as it evolved from a smaller operation into a recognised force within the aesthetics space. With a rare dual perspective across financial stewardship and operational leadership, Deb has been instrumental in building the frameworks that underpin long-term, sustainable growth. Her strength lies in balancing commercial discipline with strategic thinking. Ensuring decisions are not only sound in the moment, but supportive of where the business is heading.

One of her most defining career moments came early, when she identified the potential of Hydrafacial in the ANZ market, long before it had gained traction globally. Backing the opportunity required both conviction and foresight. It was a decision that would go on to shape not only the trajectory of the business, but also the treatment landscape more broadly, as the brand established itself within clinics across the region.

That instinct for recognising opportunity has remained a constant. Throughout her career, Deb has played a key role in identifying and bringing new technologies and brands into the local market, contributing to both business growth and the ongoing advancement of the industry itself.

Often described by colleagues as the “engine behind the engine,” she is not someone driven by visibility or recognition. Instead, her impact is felt through outcomes. Whether that’s navigating periods of growth, managing complexity behind the scenes, or ensuring the successful rollout of new initiatives.

What truly distinguishes Deb, however, is the way she leads. Known as the organiser, the connector (and often the last one standing at industry events), she brings a sense of energy and ease to those around her. There’s a natural warmth in how she operates, balanced by a strong sense of fairness and accountability. Her approach is simple: treat people as you would want to be treated.

As the trusted right hand to Matt Moncrieff, she balances high-level responsibility with genuine care for her team, championing loyalty, hard work and mutual respect. It’s a leadership style that has helped shape not just the business, but the culture within it.

Outside of work, Deb’s life is equally full. A devoted mother, daughter and wife, she proudly supports her daughter Alix (who has followed her into the industry), and her son Felix, who represents Australia in international baseball. It’s this ability to balance professional ambition with personal priorities, while still showing up fully for those around her, that defines her.

She is deeply proud of the reputation she and Matt Moncrieff have built over more than two decades, something she views as one of her greatest professional achievements.

While her foundations are in finance, much of Deb’s growth has come from hands-on experience and a willingness to evolve alongside the business. Over time, her role has expanded well beyond traditional financial management into broader operational leadership, strategic planning and brand development.

Her journey has been shaped by real-world learning, strong mentorship and an openness to taking on new challenges. At its core is a consistent focus on people—building strong teams, fostering loyalty and creating an environment grounded in shared values.

As the aesthetic industry continues to evolve, Deb Smith’s story is a reminder that impactful leadership isn’t always the most visible. Often, it’s built quietly, through consistency, integrity and a long-term commitment to doing things well.

“There’s a natural warmth in how she operates, balanced by a strong sense of fairness and accountability. Her approach is simple: treat people as you would want to be treated.”

Built by Breadth

CAROLINE JOHNSTON on why a non - linear career made her the right CEO for Sodashi’s next chapter.

Caroline Johnston doesn’t believe in straight lines and the evidence is a career that has moved through stage makeup, recruitment, aviation, jewellery, fashion, international consulting, and now a skincare house built on ritual. Since stepping into the CEO role at Sodashi Australia in February 2025, she has brought that accumulated breadth to bear on one of the spa industry’s most considered brands.

“My journey to leading Sodashi has not been conventional,” she says, “and I believe that’s been a key advantage.”

It began at fifteen, when she launched her first business importing stage makeup and working as a makeup artist. From there the path shifted into recruitment, international sales and training, and eventually leadership consulting, where she worked alongside founders and boards on growth, succession and performance. That window into the real mechanics of business, she says, shaped everything that followed.

Several CEO roles and a handful of her own businesses later, Caroline moved to the United States as Vice President of Global Sales in the bridal design industry, a chapter she describes as “truly transformative.” Over eight years, she led teams across the US, UK, Europe and Asia- Pacific, driving sustained double - digit growth through complex, multi - channel markets, including the full disruption of Covid.

When she returned to Australia in 2025, she was deliberate about what came next. Sodashi stood out immediately, not only as a skincare brand, but for the holistic philosophy rooted in health, wellness and ritual, and its global presence in the spa industry.

“I love to learn and this is by far the most complex manufacturing business I have run to date.”

What’s made her adaptive, she says, is the sheer variety. “You

learn that while the product changes, the fundamentals don’t. It always comes down to people, clarity of strategy, and execution.” Her leadership style today is direct yet collaborative, data- informed but instinct- led, high standards with strong support around the team.

It’s a style forged, in part, through crisis. Leading a large airline team through 9/11 and the Ansett collapse taught her resilience under pressure. Building and later selling her own business during the global financial crisis reinforced the value of financial discipline and brand positioning. Scaling teams through Covid sharpened her ability to move quickly without losing alignment.

Now, with Sodashi founder Megan Larsen and the wider team, she is approaching the brand’s next chapter very deliberately.

“Evolution is not about changing everything,” she says. “It’s about protecting what makes the brand special, while building the infrastructure to support growth.” In practice that means protecting world - class formulations, strengthening financial foundations, modernising systems for scale, re -aligning global distribution to safeguard brand integrity, and reinvesting in training and the spa channel that sits at the heart of Sodashi’s DNA. The sensory, ritual - led experience, she insists, is non - negotiable. “Growth should never dilute a brand like this — it should amplify it.”

“It has been a big year, and Megan, the team and I are only just warming up.”

Her advice to the next generation of women stepping into executive leadership is, fittingly, a rejection of the straight line. Don’t wait for permission. Back yourself early, confidence often comes after action, not before. Learn how business really works. Partner with people better than you in the areas where you’re not. Be resilient; the setbacks are usually where the growth happens. And choose environments carefully, who you work with matters as much as what you do.

“And don’t underestimate the value of breadth,” she adds. “A non - linear career can give you a much stronger lens as a leader.”

Caroline Johnston, CEO of Sodashi, with Megan Larsen, Sodashi’s founder.

For a woman whose work has shaped some of the Asia- Pacific’s most considered spa and wellness developments, Marie Adele Hames has remarkably little interest in standing in front of them. Four decades into a career that has moved through fashion, interior design, beauty and consulting across Australia, the Middle East, Fiji and Asia, she has come to a deeply held conviction: great design isn’t about marble, joinery or even architecture. It is about the life experience the designer brings to it.

“The hospitality experience lives in the quiet details,”

she says.

“The lighting, the aroma through a corridor, the human connection at the end of a treatment.”

Marie Adele is the first to admit her path was never plotted. The daughter of a hotelier, she left school early — long before she’d come to understand she was dyslexic — and began in fashion. At seventeen, a curiosity- led decision to study cosmetology by night opened doors quickly: a sales role with Mary Quant, almost two years working alongside her father in Western Australia, and by twenty-two, her own beauty salon in Melbourne.

What followed was an evolving sequence of salons, fashion boutiques and an unexpected detour into publishing as Founder and Chief Editor of Nails Australasian Magazine — the first publication of its kind in the region. From there, the door swung open to spa and wellness consulting, first across Sydney and Melbourne, then internationally.

“It was less a career plan and more an evolving journey,” she reflects, “one opportunity naturally leading to the next.”

Then came 2011, a year that would forever change her perspective.

Marie Adele

The Complete Trifecta

Three Pillars of Facial Health

For years, aesthetic medicine has focused on correcting what’s already visible—fine lines, laxity, loss of tone and declining skin quality. But in recent years, that approach has evolved. There is now growing recognition that facial ageing doesn’t occur in one place or one layer. It happens across the skin itself and within the underlying facial muscles. Addressing it effectively requires thinking beyond single treatments and taking a more complete view of how the face changes over time.

For Dr Gavin Chan, cosmetic physician and founder of Victorian Cosmetic Institute, this is where The Complete Trifecta comes in. By combining Emfusion, Exion and Emface, he and his team have developed an approach that supports the epidermis, dermis and underlying musculature in a way no single modality can achieve alone.

Dr Gavin Chan, founder of Victorian Cosmetic Institute.

From Correction to Prevention

This more layered approach is also changing when and why patients choose to begin treatment. Increasingly, the focus is shifting away from late-stage correction towards earlier, lowerintensity maintenance.

“In the past, patients often waited until changes were more advanced, requiring more aggressive treatments,” Dr Chan explains. “Now, patients are choosing to maintain rather than correct.”

With minimal to no downtime across Emface, Exion and Emfusion, patients can begin earlier and continue consistently, without interrupting work or social commitments.

From a biological perspective, this supports the key structures responsible for how the face ages. Muscle activity is maintained, dermal collagen is supported, and the skin barrier continues to function optimally before significant decline occurs. The expectation is no longer transformation, but preservation, maintaining how patients look over time, rather than changing it.

The Business of Consistency

For clinics, investing in multiple advanced devices is not just a clinical decision, it’s a commercial one. But according to Dr Chan, the real impact is seen in patient behaviour.

“The biggest change has been in how patients engage with treatment,” he says. “When downtime is minimal, patients are more likely to proceed and continue.”

This consistency leads to stronger adherence to treatment plans and more reliable long-term outcomes. It also supports a shift from one-off treatments to a model built on continuity of care.

However, technology alone is not the differentiator. “The value

comes from understanding what each modality does and applying it appropriately,” Dr Chan notes.

A More Considered Approach to Treatment Planning

When working across multiple technologies, Dr Chan’s approach is grounded in structure rather than sequence alone. Treatment planning begins by identifying which layer is most contributing to the patient’s concern—epidermal, dermal or muscular.

“The key is not to apply all treatments at once, but to build gradually,” he explains. This allows for ongoing assessment of response while reducing the risk of overtreatment.

Because each modality involves minimal downtime, treatments can be introduced flexibly and layered over time. This gives clinicians the ability to adjust the plan as needed, rather than committing to a fixed protocol from the outset.

The outcome is not immediate transformation, but cumulative improvement, results that develop consistently over time, while maintaining a strong patient experience.

The New Standard

When asked whether combination device strategies will become standard, Dr Chan offers a measured perspective. “Combination strategies will likely become standard, but not in the sense of bundling treatments together,” he says. “The shift will be towards treating different layers of ageing in a structured and measured way.”

He also highlights the role of low-downtime technologies in shaping patient behaviour, noting that “they remove one of the main barriers to patients seeking and continuing treatment.”

For clinics, this means success will depend less on the number of devices available and more on how well treatments are planned. In Dr Chan’s view, “the future is not about doing more, it is about treating the right layer, with minimal disruption, and maintaining results over time.”

To explore how BTL’s Emface, Exion and Emfusion technologies are redefining multi-layered facial treatment, visit btlaesthetics.com or connect with the BTL team to learn how The Complete Trifecta can be integrated into your clinic.

The Architect Of Skin Health

How DR ZEIN OBAGI’S clinical philosophy laid the foundation for ZO Skin Health and continues to shape modern aesthetic practice.

For decades, Dr Zein Obagi has been recognised as one of the most influential figures in dermatology. Not simply for the products he created, but for the way he redefined how skin health is understood and treated.

At a time when skincare was largely focused on surface-level correction, Dr Obagi introduced a more rigorous, systemised approach. His philosophy centred on restoring skin function at a cellular level. Addressing pigmentation, barrier integrity, inflammation and ageing as part of a broader, interconnected process. This thinking laid the foundation for what would become ZO Skin Health®, a brand built not on individual products, but on structured protocols designed to deliver long-term outcomes.

From Global Authority to Local Integration

Since entering the Australian market in the early 2010s, ZO Skin Health has established a strong and steadily expanding presence within the professional skincare space. The brand is now stocked in over 160 clinics across Australia and New Zealand, supported by continued double-digit growth within the clinic channel.

This level of uptake reflects a broader alignment between ZO’s clinical philosophy and the way modern aesthetic practices are evolving. Locally, this growth has been driven by a team with deep experience across both skincare and aesthetics. Their understanding of clinic operations and patient pathways has allowed ZO’s global framework to

be effectively translated into the Australian market, ensuring it remains both clinically relevant and commercially viable.

The Clinic as the Core

ZO’s commitment to authorised distribution is a direct extension of Dr Obagi’s original philosophy. Skin health, in this context, is not selfdirected. It is guided, assessed and adjusted by a trained professional.

By maintaining this structure, ZO positions the clinic as central to the patient journey. It allows for more precise treatment planning, better compliance, and ultimately, more consistent results.

This approach continues with the launch of ZO’s next-generation Growth Factor Serum, formulated with breakthrough biotechnology to deliver human-comparable growth factors that support the skin’s extracellular matrix, improving density, elasticity and overall skin

Clinical Experience

For Dr Yalda Jamali, Cosmetic Doctor at Epios Cosmetic Clinic, ZO Skin Health plays a defined and essential role within her treatment approach.

“From my perspective as a cosmetic doctor, what sets ZO Skin Health apart is its ability to bridge the gap between at-home skincare and in-clinic treatments in a results-driven way,” she explains.

Having first worked with the range in the UK, she was initially drawn to its clinical strength. “I was looking for

Dr Yalda Jamali, Cosmetic Doctor at Epios Cosmetic Clinic.

a range that offered more than what patients could access over the counter. Something with stronger, more efficacious formulations that could genuinely support clinical outcomes.”

What followed was a process of personal and clinical validation. “Before recommending it to patients, I trialled the products on my own blemish-prone skin. What stood out to me early on was how impactful even one or two products could be.”

This ability to deliver visible results without requiring complex routines has proven critical in practice. “Patients do not need to commit to a full, often expensive routine to see visible improvements, which makes the range far more accessible in a real-world setting.”

It also directly influences patient behaviour. “When patients see results, they stay compliant. When they do not, they start chopping and changing products, which often leads to a compromised skin barrier.”

For Dr Yalda, this consistency underpins better clinical outcomes. “It creates a partnership between practitioner and patient, rather than relying solely on what we can achieve during appointments.”

Results, Protocols and Practical Application

Since introducing ZO into her clinic, Dr Yalda has observed consistent results across a range of concerns.

“The results have been particularly strong in patients with acneprone skin. With the right selection of products, many patients begin to see visible improvements within six to eight weeks.”

The range also integrates seamlessly into pigmentation management. “I often use it to prepare the skin ahead of laser treatments, as well as part of ongoing at-home care. With ongoing care, we see less rebound pigmentation and more stable outcomes overall.”

In-clinic, ZO protocols support ZO peels and complement laser and ablative procedures - optimising healing, enhancing outcomes, and supporting long-term skin health.

Importantly, her approach is not rigid. “I have slightly adapted the general protocols provided by the company based on my own clinical experience. This allows me to tailor routines more precisely to each patient.”

Introducing ZO into Clinical Practice

For clinics looking to introduce ZO Skin Health, Dr Yalda emphasises the importance of reframing its role within the practice, positioning it not as retail, but as an extension of clinical care.

“For ZO to work well in any clinic, practitioners need to stop seeing it as retail. It is an extension of what we do in clinic.”

At Epios Cosmetic Clinic, this approach allowed for a seamless integration. “It did not require much ‘selling.’ Patients were already invested in their skin and trusted my recommendations. Once they started using the products and saw results relatively quickly, repurchasing became very natural.”

A Continued Standard in Skin Health

As the role of skincare within aesthetic practice becomes increasingly central, the importance of consistency, compliance and clinical oversight remains unchanged.

In this context, ZO is not simply a product offering. It is a framework that supports practitioners in delivering more considered, more consistent, and ultimately more effective patient outcomes. If you’re looking to partner with a brand grounded in deep clinical expertise and a passion for growing your business while delivering exceptional skin outcomes, contact the ZO team at zoskinhealth.com.au

“The results have been particularly strong in patients with acne-prone skin. With the right selection of products, many patients begin to see visible improvements within six to eight weeks.”

Skin, As A System

ROSE BONASERA on building Elixir Skin

Fitness around biological integrity and why Medik8 has been her partner for more than a decade.

Rose Bonasera is the founder of Elixir Skin Fitness, an Adelaidebased skin clinic built on an integrative philosophy of skin health, inflammation and healthy ageing. A dermal therapist of fifteen years, she has spent more than a decade developing Skin Fitness. Her own clinical framework built on the conviction that skin cannot be treated in isolation from the body that grows it. Medik8 has sat at the centre of it for ten years. We sat down with Rose to talk skin biology, longevity, and why the brand has earned its place in her treatment room.

Take us back to the beginning of Elixir Skin Fitness. What landed you on Skin Fitness as the philosophy the whole business would be built around?

Before Elixir, I spent seven years as a dermal therapist in a medical spa in Adelaide and I saw a gap. A disconnect between therapists and clients, and a lack of understanding around the connection between skin health and internal health. I wanted to build a clinic that influenced the industry by educating clients on an integrative approach to healthy ageing and inflammatory conditions.

There’s a lot of noise in skincare. What’s your North Star for what belongs in the Elixir experience?

Most of that noise pulls clinicians and clients away from what actually creates long-term skin health. My North Star isn’t a trend, a device or a product. It’s a standard for biological integrity and regenerative outcomes. The question I come back to is: does this improve the biological function, resilience and longevity of the skin without compromising its integrity? If it creates short-term change at the expense of long-term health, it doesn’t belong.

Of all the professional ranges available to you, why Medik8?

When you strip away the marketing, there is a very clean alignment. Medik8 isn’t built on trend cycles, it’s built on a framework. The philosophy is supportive, reliable, and creates change without compromising the skin’s integrity. The quality of the formulation supports skin biology across a diverse range of conditions, so I can prescribe homecare regimes that genuinely grow with my clients. I don’t believe in overloading the skin, I believe in supporting it consistently.

Where, inside an Elixir treatment, does Medik8 do its best work?

For rosacea, it calms inflammation, restores the microbiome and barrier function, and helps the skin become resilient against environmental damage. For acne, it reduces inflammation, regulates cell turnover and oil flow, supports the microbiome with topical probiotics and rebuilds barrier function, without stripping or aggravating the skin. We’ve built Medik8’s signature Vitamin A facial into an Elixir protocol

for acne, rosacea and pigmentation. Ultimate Recovery, Hydr8 B5 Intense and Lipid Balance Cleansing Oil have been our post-procedure aftercare protocol since Medik8 entered the business.

What’s next for Elixir, and what’s your advice to the next generation choosing the brand they’ll build their reputation on?

Elixir has a long-term plan to keep growing. I’m committed to evolving within the industry and educating clients on consistency, longevity and an integrative approach. To the next generation: don’t choose a brand that makes you look good today. Choose one you can stand behind in ten years. Your brand should strengthen your clinical identity, not replace it — the right one becomes your silent partner in every client’s home. Choose a brand that grows with you, respects skin integrity, and supports your philosophy.

4 Million Treatments Globally

How Ultherapy PRIME Stands Out In A Crowded Market

As demand for non-invasive skin lifting and tightening continues to grow, energy-based devices remain a cornerstone of aesthetic practice. Among them, Ultherapy PRIME is emerging as a next-generation evolution — one that is setting itself apart through precision, consistency, and clinical depth. While ultrasound technologies, including HIFU, have long been used to stimulate collagen, Ultherapy stands apart as the only platform with integrated real-time visualisation, allowing practitioners to see and treat tissue with precision.

Seeing Beneath the Surface

Ultherapy PRIME is currently the only non-invasive ultrasound skin lifting and tightening device that enables practitioners to visualise the skin’s layers during treatment. Using diagnostic-style ultrasound imaging, clinicians can see exactly where energy is being delivered — allowing them to target optimal tissue depths for collagen and elastin stimulation.

This level of visibility transforms the treatment from a “blind” procedure into a highly-personalised one.

By comparison, traditional HIFU devices deliver energy at pre-set depths without real-time imaging. While still widely used, this approach relies more heavily on standardised protocols rather than individualised treatment mapping.

Consistency and Confidence

Another point of difference lies in the delivery of thermal coagulation points (TCPs) — the microscopic zones of heat that trigger collagen production.

Ultherapy PRIME is engineered to produce highly uniform TCPs, ensuring consistent size, spacing, and depth throughout the treatment. This contributes to predictable outcomes and a smoother treatment experience.

In contrast, variability in TCP delivery across some HIFU platforms can influence both results and treatment planning, often requiring multiple sessions to achieve desired outcomes.

Ultherapy PRIME also demonstrates stable energy delivery and controlled temperature thresholds, supporting both efficacy and safety during treatment.

A Proven Global Performer

Backed by more than 50 clinical studies, over 140 peer-reviewed publications and 4 million treatments worldwide, Ultherapy has long held a strong position in the non-invasive skin lifting category.

Its global reputation is further reinforced by its continued success in Asia, ranking number one in the Energy-Based Device category in the Korea Consumer Satisfaction Index for six consecutive years.

Adding to its cultural relevance, Salma Hayek was announced as the global Ambassador for Ultherapy last year — reflecting a growing consumer shift toward treatments that prioritise natural-looking, long-term results.

One Treatment, Long-Lasting Results

Ultherapy PRIME is ARTG listed (No. 225194) for non-invasive lifting and tightening of the skin on the neck, under the chin, and brows, as well as improving the appearance of lines and wrinkles on the décolletage, Ultherapy PRIME delivers visible results in a single session, with effects developing over 2-3 months and lasting up to 12 months.

For clinics, this positions the device as a premium offering — one that aligns with increasing patient demand for high-efficacy, low-downtime treatments grounded in clinical evidence.

As the category continues to evolve, Ultherapy PRIME underscores a clear direction for the future: not just energy-based treatments, but precision-based outcomes.

THIS PRODUCT IS NOT AVAILABLE FOR PURCHASE BY THE GENERAL PUBLIC. ALWAYS FOLLOW THE DIRECTIONS FOR USE. The ULTHERA® System is intended to apply focused ultrasound energy to the body to achievetemporary changes in the physical appearance of the skin. The ULTHERA® System is indicated for use as a non-invasive dermatological aesthetic treatment to: lift the eyebrow; lift lax submental (beneath the chin) and neck tissue, which can also affect the appearance of lax tissue in the submental and neck regions; and improve lines and wrinkles of the décolleté. ULTHERAPY® should not be used by persons with open wounds, lesions, severe or cystic acne, or implants in the treated area. Always read the label and consult your Healthcare Professional for more information. This medical device must be administered by a Healthcare Professional or trained personnel under the supervision of a physician or registered nurse. Copyright © 2026. Merz Australia Pty Ltd. All rights reserved. ULTHERA®, ULTHERAPY® and ULTHERAPY PRIME® are registered trademarks of Ulthera, Inc. MERZ AESTHETICS® and the MERZ AESTHETICS® logo are registered trademarks of Merz Pharma GmbH & Co. KGaA. AU_ULT_S&C26V1:APR26. Date of preparation: April 2026. For information about how Merz handles personal data, please see Merz General Data Protection Information Notice at www.merz.com/fin. Australia: Merz Australia Pty Ltd (ACN: 151 073 559). Suite 8.01A, 189 O’Riordan Street, Mascot NSW 2020

Lighting The Way

The practitioner-led LED device changing at-home skin care

As clinics increasingly look for ways to extend treatment outcomes beyond the treatment room, at-home devices are becoming an important part of modern skin health strategies. NursesChoice was developed by clinic owner and registered nurse April Dunn, who saw firsthand the gap between professional treatments and at-home maintenance. Here, Dunn explains how clinical insight shaped the device and how practitioners are integrating LED therapy into their treatment plans.

What inspired you to launch NursesChoice?

NursesChoice was inspired by my experience working as a medical professional and owning aesthetic clinics in Australia. I regularly saw patients investing significant amounts into their skin health, but they often didn’t have the right tools to maintain those results between treatments.

At the same time, many LED devices on the market weren’t developed with practitioner input. They didn’t always deliver the coverage or consistency we aim for with in-clinic treatments.

NursesChoice was created to bridge that gap. The goal was to develop technology that reflects clinical thinking while still being accessible for patients to use at home. Ultimately, it’s about supporting skin health between appointments and helping patients maintain the outcomes achieved in clinic.

How can clinics integrate NursesChoice into their treatment model?

Clinics today are increasingly focused on extending treatment outcomes beyond the treatment room, and this is exactly where NursesChoice fits into the modern clinic model.

From a practitioner perspective, treatment plans shouldn’t end when the patient leaves the clinic. Consistency is one of the most important factors in maintaining results, whether the goal is improving skin quality, supporting recovery or prolonging outcomes from professional treatments.

NursesChoice acts as an extension of the clinic. Practitioners can recommend the device as part of a broader treatment strategy to help patients support their skin between appointments.

Importantly, when clinics prescribe the device they’re not simply selling a product. They’re providing professional guidance, a

personalised treatment plan and education around how LED therapy should be used to complement in-clinic procedures.

LED therapy is popular, but not all devices are the same. What sets NursesChoice apart?

The key difference is how the technology has been designed with performance and consistency in mind.

The NursesChoice mask uses 240 highpower LED bulbs, with each bulb dedicated to a single wavelength. This helps deliver more consistent light output across the skin.

Some devices use a larger number of LEDs, but these can be smaller and lower powered. That can reduce both intensity and the evenness of light distribution.

Our approach was to prioritise the power, quality and placement of each diode to ensure even coverage across the treatment area.

Another feature is the ability to combine near-infrared light with other wavelengths during treatment. Near-infrared penetrates deeper into the skin compared to visible wavelengths, allowing the treatment to support the skin at multiple levels within a single session.

What’s next for NursesChoice as the brand grows?

Our focus is continuing to strengthen the connection between professional treatments and effective at-home care.

One exciting area is international expansion. We are currently exploring opportunities to launch NursesChoice in overseas markets, including potential distribution in Dubai and the broader Middle East. The region has become a global hub for aesthetic medicine and advanced skincare technology, making it a natural environment for a brand like ours.

Alongside this growth, we are also developing supporting products to improve the user experience, including a specialised cleaning solution designed specifically for LED face masks.

Longer term, we are also exploring the potential introduction of a professional-only product range designed specifically for clinic environments.

Registered Nurse and Founder of NursesChoice, April Dunn

The Science Behind Hirudoid’s Hero Ingredient

And why it’s become the go to aftercare for cosmetic medicine.

Bruising remains one of the most common and often frustrating side effects following aesthetic procedures. Studies suggest up to 68 per cent of patients experience some level of bruising after injectables and other cosmetic treatments, making post-procedure recovery an increasingly important part of the client experience. As demand grows for treatments with minimal downtime, clinics are looking for evidence-based solutions that can help accelerate healing while supporting optimal results.

One ingredient gaining attention in this space is mucopolysaccharide polysulfate (MPS) the active component in Hirudoid®.

While MPS has long been used in medical settings to support the healing of bruising, inflammation and soft tissue injuries, its role in modern aesthetic practice is becoming increasingly relevant. Its ability to penetrate the skin, support circulation, and assist the body’s natural repair processes makes it particularly well suited to post-procedure care.

As practitioners continue to prioritise both results and recovery, ingredients like MPS are emerging as valuable tools in helping reduce bruising, support tissue repair and ultimately improve the overall treatment journey for patients.

What Makes MPS Different? Deep Skin

Penetration and Targeted Action

Unlike many topical agents that remain on the surface of the skin, MPS has been shown to reach higher concentrations in deeper skin layers than heparin1. This deeper penetration is critical, as bruising and inflammation occur beneath the surface, where blood vessels and connective tissues are disrupted during aesthetic procedures. This ability to reach the site of injury allows MPS to act where it matters most.

How MPS Supports Faster Healing

MPS works through several complementary mechanisms that directly address the causes of bruising and swelling.

1. Reducing Swelling and Inflammation2

Inflammation is a natural response to tissue injury, but excessive swelling can prolong downtime and discomfort. MPS has been clinically shown to reduce inflammation, helping patients return to normal activities sooner.

2. Supporting Tissue Regeneration3

Bruising involves damage to small blood vessels and surrounding tissues. MPS supports the repair of these structures, helping the body restore normal function more efficiently.

3. Boosting Skin Hydration 4

Hydrated skin is more resilient and recovers more effectively. MPS enhances hydration by influencing proteoglycan metabolism, which helps maintain the skin’s structural integrity.

Clinically Proven to Reduce Healing Time by Up to 50%5

One of the most compelling findings is the significant reduction in healing time associated with MPS. Clinical studies show that Hirudoid® can reduce healing time by up to 50%.

• Faster visible results

• Higher client satisfaction

• Fewer follow- up concerns

• Improved confidence in treatment outcomes

Why MPS Matters for Modern Aesthetic Practice

As aesthetic treatments become more sophisticated, clients expect not only great results but also minimal downtime. Recovery is now a core part of the client journey, and clinics that integrate evidence-based post-procedure care can differentiate themselves in a competitive market. MPS offers:

• A clinically validated mechanism

• Deep tissue penetration

• Multi - pathway healing support

• A strong safety profile

• High patient satisfaction (95% in a 2025 Australian survey) This positions MPS as a valuable addition to post- injectable, post- laser, and post- procedure recovery protocols.

The Future of Recovery- Led Aesthetics

As the aesthetics industry continues to evolve, recovery optimisation is becoming a defining factor in client experience. MPS - based products like Hirudoid® offer clinics a scientifically grounded way to enhance outcomes, reduce downtime, and support patient confidence. With its unique ability to penetrate deeply, reduce inflammation, support tissue repair, and accelerate healing, MPS is poised to play a central role in the next generation of recovery-focused aesthetic care. Find out more about MPS and Hirudoid® by scanning the QR code.

1. Stüttgen G, Panse P, Bauer E. Permeation of the human skin by heparin and mucopolysaccharide polysulfuric acid ester. Arzneimittelforschung. 1990;40(4):484-489.

2. Raake W. Comparison of the antiphlogistic effect of mucopolysaccharidepolysulfate ointments with heparin-containing ointments in the UV erythema test. Arzneimittelforschung. 1984;34(4):449-451.

3. Fujiwara-Sumiyoshi S, et al. Mucopolysaccharide polysulfate promotes microvascular stability via Angiopoietin-1/Tie2 signalling in dermal endothelial cells. J Dermatol Sci. 2021;103(1):25-32. doi:10.1016/j.jdermsci.2021.05.008.

4. Verbruggen G, Veys EM. Influence of an oversulphated heparinoid upon hyaluronate metabolism of the human synovial cell in vivo. J Rheumatol. 1979;6(5):554-561.

5. Larsson B, et al. Percutaneous treatment with a mucopolysaccharide polysulfate of experimentally induced subcutaneous hematomas in man. Thromb Haemost. 1985;53(3):343-345.

The Contractor Shift

Nurse

injector CHIARA KOSTOGLOU on navigating independence, contracts and building a sustainable career as a nurse contractor.

The traditional career path for aesthetic nurses is no longer as linear as it once was. Increasingly, experienced injectors are stepping into contractor roles, seeking greater flexibility, autonomy and the ability to practise on their own terms. But while the model offers freedom, it also comes with new responsibilities. From understanding contracts and commission structures to managing reputation, patient relationships and the realities of running what is essentially a small business within a clinic.

Nurse injector Chiara Kostoglou knows this landscape well. Having worked as an employee, contractor and business owner, she has seen firsthand how the contractor model can shape a practitioner’s career. We sat down with Chiara to unpack what nurses should know before making the transition and how to navigate contracting in a way that protects both practitioner and clinic.

Understanding the shift

For nurses considering contracting for the first time, Chiara says the biggest adjustment is recognising that the role involves far more than simply performing treatments. “The biggest thing nurses need to understand before moving into contracting is that you’re no longer just an employee. You’re essentially running your own small business within someone else’s clinic,” she explains.

Contractors typically manage their own tax, superannuation, insurance and ongoing education. Income can also fluctuate depending on clinic demand, patient bookings and the injector’s ability to build a loyal client base. While that unpredictability may feel daunting, Chiara says many experienced practitioners see it as one of the key advantages.

“Flexibility is one of the benefits because it allows you to shape your work around your lifestyle.” Having worked across multiple models, Chiara believes contracting offers a balance that suits many practitioners. It also allows injectors to practise in a way that aligns with their own ethics. “Contracting can allow injectors to maintain independence in their decision-making rather than feeling pressure to push treatments or meet targets.”

Ultimately, she says long-term success comes down to reputation and trust. “Word of mouth, good results and strong patient relationships are what sustain a career in aesthetics.”

What a fair contractor agreement should look like

A strong contractor arrangement should feel transparent and balanced for both parties.

Clinic owners carry significant business costs. Providing treatment space, equipment, products and medical oversight. At the same time, experienced injectors often bring years of expertise, established clientele and a professional reputation that attracts patients. “A fair agreement recognises both sides of that contribution,” Chiara says.

Clarity around the practical details is also essential. Commission structures, payment timelines, product costs and booking management should all be discussed openly before any agreement is signed.

Nurse injector Chiara Kostoglou

In Chiara’s experience, the most successful arrangements feel more like professional partnerships than purely transactional relationships. “When both the clinic and the injector respect what the other brings to the table, the relationship works much better long term.”

Common mistakes new contractors make

As contracting becomes more common, Chiara says she often sees nurses make similar mistakes when entering their first agreement.“One of the biggest mistakes is focusing purely on the commission percentage without looking at the bigger picture,” she says.

Some clinics provide extensive support covering products, equipment, reception staff and marketing, while others expect injectors to operate more independently. Understanding exactly what is included in the arrangement is key.

Another common oversight is signing contracts without fully understanding the terms. “Some agreements include restrictive clauses around where you can work or how long you’re prevented from practising nearby if you leave,” she says. “It’s always worth getting advice before signing anything.”

Red flags nurses should watch for

Even in a growing contractor market, not every arrangement is structured in a way that truly reflects independent practice. Chiara encourages nurses to look closely at how a role actually functions before agreeing to any contract.

“One of the biggest red flags is when a role is described as contracting but in reality it operates exactly like employment,” she explains. If a clinic sets strict working hours, tightly controls how treatments are delivered or expects exclusive commitment while still classifying the role as contracting, it may signal an imbalance in the arrangement.

Transparency around finances is equally important. Injectors should have a clear understanding of how commission is calculated, whether product costs are deducted and when payments will be made. Without that clarity from the outset, misunderstandings can easily arise once treatments begin and revenue is being generated.

when it comes to non-compete clauses. While it is reasonable for clinics to protect their business interests, overly restrictive conditions

that prevent an injector from working within a large area or for an extended period of time can significantly limit a practitioner’s ability to continue practising if the relationship ends.

Beyond the contract itself, the broader culture of a clinic can reveal just as much about whether an arrangement will work long term. “If the environment feels very sales-driven or there’s pressure to upsell treatments, that can be a concern for practitioners who prioritise ethical, patient-centred care,” she says. For Chiara, the most sustainable partnerships are those where clinical judgement is respected and patient outcomes remain the priority.

The signs of a healthy contractor relationship

While there are certainly pitfalls to be aware of, Chiara says there are also clear signs when a contractor relationship is built on strong foundations. “One of the biggest green lights is transparency,” she explains. When clinics are open about how the business operates it establishes trust from the outset and creates a far smoother working relationship.

Respect for clinical judgement is equally important. For Chiara, aesthetics should always remain patient-focused, and practitioners need to feel supported in making ethical decisions within the treatment room. “Injectors should feel comfortable saying no if a treatment isn’t appropriate,” she says.

A healthy contractor arrangement is also built on mutual respect. While the clinic provides the infrastructure, treatment rooms, equipment, support staff and systems, injectors often bring years of experience, loyal patient relationships and a professional reputation that helps attract and retain clients.

“When both sides recognise what the other brings to the table, the partnership tends to work much better,” Chiara says.

Ultimately, she believes the most successful contractor relationships are those grounded in clear communication and shared values. “When there’s transparency, mutual respect and a focus on ethical care, contractor arrangements can be incredibly positive for both the clinic and the practitioner.”

Inside the Launch of EXO|E

A

new multi-source exosome technology is redefining post-procedure recovery, skin rejuvenation and the future of aesthetic dermatology

As regenerative aesthetics continues to gain momentum globally, High Tech Medical’s launch of EXO|E Multi-Source Revitalising Complex marks a significant step forward in how clinicians approach skin health, recovery and long-term rejuvenation.

Positioned as the first patented complex of its kind, EXO|E harnesses plant-derived exosome technology to deliver a complete secretome, an advanced blend of peptides, growth factors, lipids and extracellular vesicles designed to support the skin’s natural signalling pathways.

Unlike single-source formulations, EXO|E utilises plant-derived extracellular nanoparticles (PDENs), enabling a biomimetic approach that works in harmony with the skin’s biology. The goal is not to override or aggressively correct, but to restore balance. What the brand refers to as “equilibrium” for healthier, more resilient skin.

To explore the clinical relevance of this innovation, we spoke with Dr David J. Goldberg, MD, JD, Director of Cosmetic Dermatology and Clinical Research in the United States, who has been at the forefront of laser and regenerative dermatology for decades.

A move towards plant-based innovation

As interest grows around exosome technology, particularly plantderived alternatives, Dr Goldberg notes clear changes in both clinical practice and patient preference.

“Although there is evidence that both human-derived and plant-based exosomes can be effective, more people who are interested in a ‘healthy’ approach to healing prefer the plant-based option,” he explains. “In fact, for these reasons, human-based products are banned from use.”

This regulatory and consumer-driven momentum is helping position plant-derived technologies like EXO|E as not only a safer alternative, but also a more scalable and accessible option for clinics.

Supporting recovery and enhancing outcomes

Backed by more than 20 scientific publications and decades of

research, EXO|E has been developed to address one of the most critical concerns in modern aesthetics: downtime.

The technology is particularly effective in post-procedure settings, where it works to reduce inflammation, accelerate healing and enhance overall treatment outcomes.

Dr Goldberg highlights its versatility across both medical and aesthetic dermatology.

“We have seen success with these products in multiple areas,” he says. “On the medical side, they calm inflamed skin conditions such as eczema and rosacea. On the aesthetic side, they promote anti-ageing, healing after laser and microneedling procedures, and even support hair growth in both women and men.”

A biomimetic approach to skin health

A key evolution underpinning EXO|E is the move toward regenerative, preventative care – supporting the skin before damage becomes severe.

“This brings up a whole different approach to aesthetics,” says Dr Goldberg. “Rather than trying to reverse damage that is already done, exosomes as part of a regenerative aesthetic approach are being looked at as a way to keep skin healthier, so aggressive treatments are needed far less often.”

This philosophy aligns closely with EXO | E’s mechanism of action – working with the skin’s natural communication pathways to restore balance and function, rather than forcing rapid, often inflammatory change.

Seamless integration with in-clinic treatments

Designed as a three-step system; pre-treatment preparation, in-clinic application and post-procedure recovery, EXO|E integrates seamlessly into existing treatment protocols.

It is specifically formulated to work alongside energy-based devices including lasers and RF microneedling, enhancing both patient comfort and clinical outcomes.

“We have published research showing that topical exosomes following radiofrequency microneedling can deliver results that are as good as, if not better than, PRP,” Dr Goldberg explains. “The advantage of exosomes is that they are ready to use straight off the shelf.”

“These products are on the cusp of becoming standard,” says Dr Goldberg. “Many major cosmetic companies will be adding exosomes to their formulations, and the growth of regenerative aesthetic dermatology is driving significant global interest.”

The future of regenerative dermatology

With increasing clinical validation and growing consumer awareness, exosome-based skincare is rapidly transitioning from niche innovation to mainstream adoption.

As the category continues to evolve, technologies like EXO|E are taking a central role throughout the aesthetic treatment process and are set to become the new standard of care.

To learn more about EXO|E and its clinical applications, visit High Tech Medical at hightechmedical.com.au

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EXO|E with Ablative & non-ablative stacked. RE|PAIR used twice daily after 1st EXO|E application.

Stop Selling Treatments

TStart Building Skin Programs

oday’s patient is more informed, prevention-focused and invested in maintaining skin health over time. Rather than seeking reactive treatments, patients are approaching their skin with the same mindset applied to fitness or wellness: consistency, longevity and cumulative results.

The question is no longer “What will fix this now?” but “What will support my skin long-term?”

Rethinking the Traditional Model

Many clinics still operate within a transactional framework. Built around single treatments, seasonal offers or high-impact procedures. While effective in the short term, this model can create fragmented patient journeys, inconsistent outcomes and limited retention.

It’s not about getting it wrong, it’s about recognising that the industry has moved forward. Over-reliance on “hero” treatments without structured maintenance, or the undervaluing of preventative care, often leaves patients without a clear roadmap. This results in a series of disconnected interventions rather than a cohesive, long-term strategy.

From Treatments to Programs

Forward-thinking clinics are reframing their approach, moving from individual services to structured skin programs.

This model prioritises consistency over intensity. Treatments are layered over time, adapting to the patient’s skin and supporting it through different stages. The practitioner becomes a guide, leading patients through a defined journey rather than delivering isolated results.

For patients, this creates clarity, trust and more natural, lasting outcomes. For clinics, it builds stronger relationships and a more sustainable business model grounded in continuity.

A Strategic Approach to Skin

Enabling this shift requires more than intent, it requires the right tools. Solta Medical has long been positioned within this space, supporting clinics with technologies that span the full patient lifecycle. From resurfacing to skin tightening and preventative treatments, its portfolio allows practitioners to create structured, repeatable pathways rather than relying on standalone interventions.

The focus is not on intensity, but on delivering consistent, naturallooking results that build over time. Aligning with how today’s patients want to be treated.

How One Device Can Anchor a Long-Term Skin Program

Within their portfolio, the Clear + Brilliant takes on a more strategic role. Often positioned as an introductory treatment, its real value lies in maintenance and consistency. It supports ongoing skin quality, enhances the outcomes of more intensive procedures and keeps patients engaged between treatments.

Rather than a starting point, it becomes a core component of long-term skin programs, reinforcing results and strengthening patient commitment.

Future Proofing

The clinics leading the next phase of aesthetics will be those that move beyond selling treatments and start building pathways.

The skin investment mindset is more than a trend, it’s a way to future-proof your business. Clinics that embrace this approach will not only deliver stronger outcomes, but build deeper, longer-lasting patient relationships.

CBTT.0017.AU.26

Image provided by The Skin Clinicians – QLD

After 15 years in beauty and aesthetics, the under-eye area is one of the most common concerns I’ve heard in clinic. Almost every patient, at some point, would mention it. Looking tired, hollow, or older than they feel. And now, in my 30s, I understand it on a personal level.

For me, it’s the hollowing. That subtle volume loss no amount of concealer can truly disguise. You can brighten and blur, but you can’t fake structure. As the fat pads begin to shift and reduce, the change becomes harder to ignore.

Topical skincare has its place. A good eye cream supports hydration and skin quality, but it won’t rebuild what’s been lost. More invasive options like blepharoplasty or dermal filler don’t always feel right either. I’ve tried filler before, and while it worked, it wasn’t without its downsides (less “refreshed,” more… overfilled Met Gala moment). I eventually had it dissolved.

So when Rejuran entered the Australian market, it caught my attention. Built around purified DNA fragments, Rejuran is a polynucleotide - based treatment used by professionals in aesthetic practice to support the quality and appearance of the skin.

What’s less often discussed is the difference between the Rejuran formulations. While the name suggests the treatment area, the composition itself varies. Rejuran I is designed specifically for the eye area, with a thinner viscosity than the original “Healer,” allowing for more precise placement in delicate skin. Presented in a 1ml syringe,

eye area. With a standard protocol involving a series of three treatments, I decided to try the treatment series. I visited Dr Sean Arendse at his Hampton clinic to begin the treatment series. After numbing, the product is injected in micro-deposits across the lower eyelid, extending towards the cheekbone and crow’s feet. Even with numbing, you still feel it. Small, sharp pricks, particularly through the outer eye area. Post-treatment, there are visible raised bumps, which for me lasted around 48 hours. Manageable, but something to plan around. The treatment itself takes about 10 minutes, with most of the appointment spent waiting for numbing.

By the second session, I started noticing subtle changes. Around my eyes, the skin appeared more even, and the hollowing looked less pronounced.

For my final (third) treatment, we switched to a cannula technique. Dr Arendse explained the difference comes down to depth and downtime. This felt more comfortable for me, with less visible downtime in my own experience. While more superficial micro-injections may offer greater fibroblast stimulation, both techniques have their place, depending on the goal.

Now, two weeks post final treatment, the results feel settled. Looking in the mirror, the area looks more refreshed with a smoother and more even-looking appearance.

And as Rejuran protocols continue to evolve, it’s a space I’m genuinely interested to explore further.

30 Years of Skin, Science and Staying the Course

Inside Dr. Spiller’s legacy and the next chapter taking Australian practitioners to the source.

Thirty years is not just a milestone; it’s a marker of consistency, philosophy and a clear point of difference that has stood the test of time.

For Dr. Spiller, that difference has always centred on working with the skin, not against it. Long before barrier repair, microbiome support and inflammation became industry mainstays, the brand was already building its foundation around these principles.

The appointment of OmniDerm as the exclusive ANZ distributor in 1996 marked the beginning of that journey locally, introducing a distinctly European approach to skin health into the Australian market. What followed was an education-first model grounded in skin physiology, hydration and long-term function.

Throughout the early 2000s, this approach was reinforced through clinical education and thought leadership. While the industry

leaned heavily into aggressive resurfacing, OmniDerm was educating practitioners on the risks of chronic micro-inflammation and barrier disruption—well before these ideas entered the mainstream. By 2004, “working with the skin, not against it” had become a defining principle, shaping both product development and practitioner training.

This focus extended into a series of published articles and presentations by OmniDerm, covering topics such as dehydration, the acid mantle and the role of inflammation in skin ageing. In 2007, OmniDerm introduced the DIO Cascade—Dehydration, Inflammation, Oxidation—a framework that provided practitioners with a more structured way to assess and treat compromised skin.

As the industry evolved, so too did the brand. A packaging refresh in 2009 marked a new visual chapter, while maintaining the integrity of its formulations. Over time, concepts like biomimetic skincare and the

1996 Late 1990s Early 2000s 2004 2005

OmniDerm appointed exclusive ANZ distributor for Dr. Spiller

Introduction of alternative, non-aggressive treatment modalities into the Australian market

Education-first model established, focusing on skin physiology and longterm function

“Working with the skin, not against it” becomes a defining brand philosophy

Industry education expands through published articles on hydration and the acid mantle

Dr Spiller products in 2008

importance of the skin microbiome—once considered niche—have become widely adopted, reinforcing the relevance of this long-held approach.

Rather than following the prevailing trend of aggressive treatments, Dr. Spiller’s philosophy remained focused on supporting skin function. Strengthening the barrier, managing inflammation and prioritising hydration—principles that are now widely recognised as foundational to long-term skin health.

Reflecting on the past 30 years, OmniDerm Managing Director Paul Fister shares: “Our industry reinvents itself constantly. New ingredients, new technologies, new claims. And some of that progress is real and genuinely valuable.

But here’s what doesn’t change: the skin itself. The hydrolipidic barrier, the acid mantle, the way keratinocytes carry water upward from the dermis – these systems have been operating the same way for roughly two million years. They were solving the problem of how to keep a living organism hydrated and protected long before the first moisturiser was ever formulated.

Skin Bar and one of OmniDerm’s Queensland-based nurse partners, documenting the experience firsthand.

More than a celebration, the trip is designed as an immersion. A chance to connect directly with the heritage, formulation philosophy and clinical thinking that has shaped the brand over three decades. For many, it will be an opportunity to deepen their understanding of what sits behind the products they use daily and how those principles translate into treatment outcomes. SPA+CLINIC’s Integrated Partnerships Director, Kym Cowper, will be joining the trip, offering on-the-ground insights alongside practitioner testimonials.

Because while the industry has evolved significantly over the past 30 years, the underlying challenges remain the same. Barrier disruption, inflammation and long-term skin resilience are still at the core of most patient concerns, only now, they’re being viewed through a more informed lens.

Reflecting on the past 30 years, OmniDerm Managing Director Paul Fister shares: “Our industry reinvents itself constantly. New ingredients, new technologies, new claims. And some of that progress is real and genuinely valuable.”

What I’ve learned over thirty years working with Dr. Spiller is that the most consistent results come not from overriding these systems, but from understanding them well enough to support them. Every time you force the skin to behave differently than it was designed to, there’s a cost — not always visible, not always immediate, but always there. That’s not a trend. It’s just physiology.”

To mark this 30-year milestone, that philosophy is being brought back to its roots. A select group of Australian practitioners will travel with Dr. Spiller on an upcoming international trip to Austria, offering a rare opportunity to experience the brand beyond the clinic setting.

SPA+CLINIC will be joining the group, alongside Sam Appel from

Introduction of the DIO Cascade (Dehydration, Inflammation, Oxidation) framework

Alongside the milestone, Dr. Spiller is also preparing to unveil a forthcoming rebrand— an evolution that signals the next phase of the business. While details remain under wraps, the update is expected to modernise the visual identity while maintaining the integrity of the brand’s core philosophy.

As Dr. Spiller enters its next chapter, the focus remains unchanged. Supporting practitioners with a philosophy grounded in skin function, education and long-term outcomes. For clinics looking to align with a brand that has consistently stayed ahead of the curve, now is the time to explore what Dr. Spiller can bring to your treatment offering.

To learn more about becoming a stockist, connect with the OmniDerm team at omniderm.com.au

Packaging refresh introduces a new visual identity for the brand

Biomimetic skincare and microbiome-focused approaches gain wider industry adoption

Continued validation of barrier repair and inflammation management as core treatment pillars

30-year milestone marked with global practitioner trip and upcoming brand rebrand

A Smarter Way to Grow with InstantCosmetics

do to make doing business better for our healthcare professionals, we immediately looked at a loyalty program.

A system designed to deliver something bold, something different, and give clients an experience that recognises their loyalty.

“Healthcare professionals are looking for solutions that genuinely move the needle in their business. That’s exactly why we created the Loyalty Program, to help our customers grow their practice.” – Charlie Abboud, Head of InstantCosmetics

The InstantCosmetics Loyalty Program gives healthcare professionals a powerful way to save – unlocking business boosting value and meaningful benefits that make running their practice smarter and more rewarding.

So, what are some of the perks of becoming an InstantCosmetics Loyalty member, and who’s eligible to join?

Status Level Pricing

The Loyalty Program has three status levels determined by the level of business customers do with InstantCosmetics. Members start on a Silver level status and can gain access to Gold and Platinum level pricing as they build their business.

Status level pricing ensures that clinics and healthcare professionals have access to a rewards system that ensures you receive a competitive price.

Users will be able to view their status level within the InstantCosmetics platform and pricing that aligns with that status. Their profile page will clearly outline all available levels and the requirements needed to progress to the next level.

InstantCosmetics has additional enhancements planned for this component of the Loyalty Program, which are scheduled to roll out later this year.

Event Access

Gold and Platinum status level holders will also gain access to select aesthetic events throughout the year.

InstantCosmetics will collaborate with event managers to secure passes for healthcare professionals at these status levels. Members will have the opportunity to connect with peers across the industry and share valuable insights and collective feedback.

Attending conferences and events is highly valued among healthcare professionals, and through the InstantCosmetics Loyalty Program, it becomes a powerful opportunity for growth. This program helps healthcare professionals make career development a central driver in their journey, supported by meaningful industry experiences.

Who has access

All healthcare professionals with an active InstantCosmetics account have full access to the program.

That’s the beauty of the Loyalty Program – it’s inclusive and designed to deliver genuine savings to every account holder. No gimmicks. No lockin contracts. Just real value and real benefits.

Interested in saving on everyday purchases within your business? Get started with InstantCosmetics today – Head to instantcosmetics.com.au/join and complete the form to sign-up.

Decoding the Gut–Brain Axis

Why this discovery matters for interpreting gut-driven symptoms in practice

New research from the University of Adelaide, in collaboration with SAHMRI and international partners, is offering one of the clearest insights yet into how the gut communicates distress to the brain. Specifically in response to parasitic infection. While the implications extend beyond parasites alone, the findings mark a significant step forward in understanding the gut–brain axis, an area already central to both aesthetic and integrative practice.

At the centre of the discovery is a previously unidentified signalling pathway involving two specialised gut cell types—tuft cells and enterochromaffin (EC) cells. Together, they act as both sensors and messengers. When parasites are detected, tuft cells release acetylcholine, which stimulates EC cells to produce serotonin. This serotonin then activates the vagus nerve, sending a clear signal to the brain that something is wrong.

Importantly, this research reinforces that these symptoms are not random. They are structured, protective responses driven by highly coordinated cellular communication. The body is not simply reacting; it is actively attempting to reduce nutrient intake and create an environment less favourable for parasitic survival.

From a clinical perspective, this has several implications. Firstly, it strengthens the case for a more investigative approach to gut-related symptoms, particularly when patients present with concurrent concerns such as fatigue, skin inflammation or disrupted appetite. Understanding that these signals may be mediated through the vagus nerve and neurotransmitters like serotonin allows for more targeted questioning and, where appropriate, referral pathways.

“The body is not simply reacting; it is actively attempting to reduce nutrient intake and create an environment less favourable for parasitic survival.”

What’s particularly relevant for practitioners is how this process evolves over time. In the early stages of infection, signalling is minimal. Often with no visible symptoms. But as the immune response builds and tuft cell numbers increase, this communication intensifies. The result is sustained serotonin release, triggering symptoms such as nausea, appetite suppression and general malaise.

For practitioners, this provides a more defined biological explanation for a pattern often observed in practice. Patients presenting with vague digestive discomfort, appetite changes and systemic symptoms that don’t always correlate with obvious pathology.

Secondly, it highlights the importance of timing in intervention. Early-stage gut dysfunction may not present with overt symptoms, but as signalling escalates, patients may experience more pronounced discomfort. This reinforces the value of preventative and maintenancebased gut health strategies, rather than reactive care alone.

Finally, and perhaps most significantly for the aesthetics and wellness space, this research further validates the gut as a central control system influencing both systemic and visible outcomes.

As the industry leans further into holistic, longevity-led care, true integration must extend beyond the surface. Gut analysis and internal signalling need to sit at the centre of how practitioners approach skin, hormones, aesthetics, wellness and long-term health outcomes.

DON’T JUST MEASURE FEEL BETTER BETTER

Data-driven insights. Stronger outcomes. Better business.

THE SMARTER EOFY INVESTMENT THAT

PAYS OFF ALL YEAR LONG

It’s time to elevate your facility and assess what matters.

By tracking critical, clinical-grade metrics like Muscle Mass, Visceral Fat, Fluid Status, and Phase Angle, you move beyond guesswork to prove the real impact of your programs at a cellular level.

Smart facilities are leveraging EOFY incentives to invest in technology that drives client retention and revenue.

Peptides and Women’s Health

Why this fast-growing area of medicine is capturing attention, and why foundations still matter.

Peptides are quickly becoming one of the most talked-about topics in modern wellness. From injectable therapies to supplements and topical skincare, these small molecules are being promoted for everything from metabolic health and muscle tone to skin rejuvenation and longevity.

But while online conversations often position peptides as the next frontier in optimisation, experts urge a more balanced perspective. Women’s Natural Health & Hormone Expert, Nat Kringoudis, Cofounder of M BODY Minerals and Founder of The Pagoda Tree, says peptides themselves are not a new concept in medicine. What has changed is how quickly they have entered the broader wellness conversation.

“Peptides have been studied in medicine and endocrinology since the 1970s,” she explains. “Insulin is technically a peptide hormone, and more recently medications like GLP-1 agonists have brought peptide science into mainstream awareness.”

According to Kringoudis, peptides function as signalling molecules, short chains of amino acids that send instructions throughout the body. These signals can influence processes such as tissue repair, inflammation, metabolism and hormone regulation.

“There has been a growing shift in medicine away from simply suppressing symptoms and toward supporting the body’s own communication systems,” she says. “Peptides fit into that philosophy because they work through signalling pathways rather than overriding physiology.”

However, the recent surge in interest is being driven as much by social media and longevity culture as it is by clinical evidence.“Some peptides have decades of research behind them and are already used in medical settings,” Kringoudis says. “But many being discussed in optimisation or longevity spaces still lack large, long-term human studies. The science exists, but in some cases the marketing is evolving faster than the evidence.”

Another important consideration is how peptides are delivered. Because they are fragile molecules, many are broken down in the digestive system before reaching circulation. “Injectable peptides are often used because they bypass the gastrointestinal tract and allow the compound to reach the bloodstream more predictably,” Kringoudis explains. “IV infusions can also deliver peptides systemically but require clinical supervision. Oral peptides may have more localised effects depending on how they’re formulated, while topical peptides are typically used in skincare to stimulate collagen production or support skin repair.”

For practitioners working with women navigating hormonal transitions such as perimenopause or menopause, these delivery methods and mechanisms are particularly relevant. The endocrine system is highly interconnected, meaning signalling pathways can influence multiple biological processes simultaneously.

“Women’s physiology is dynamic,” Kringoudis says. “A peptide that affects metabolism, inflammation or growth hormone pathways may indirectly interact with hormonal signalling networks. That’s why individual assessment is so important.”

Where peptides may show particular promise for women is in supporting resilience and repair. Research is exploring their role in metabolic health, muscle preservation, connective tissue support, gut repair and recovery from injury. Areas that become increasingly relevant with age.

“Muscle mass, insulin sensitivity and recovery capacity tend to decline over time,” Kringoudis explains. “Peptides that support these systems could have meaningful applications in the future.”

However, she cautions against positioning peptides as a rapid solution for fat loss or anti-ageing outcomes.

“The body is an interconnected system,” she says. “If underlying factors like chronic stress, poor sleep, nutrient deficiencies or inflammation aren’t addressed first, altering signalling pathways may not produce the outcomes people expect.”

Instead, Kringoudis believes peptides should be considered within a broader clinical framework that prioritises foundational physiology.

“In clinical practice, I often see hormonal symptoms improve when we support the body’s underlying communication systems first,” she says. “That includes blood sugar regulation, gut health, nervous system balance and effective detoxification pathways.”

For practitioners evaluating whether peptide therapies are appropriate for their patients, Kringoudis emphasises the importance of clinical profiling and systems-based assessment before introducing advanced interventions.

“The conversation shouldn’t start with peptides,” she says. “It should start with understanding the patient’s physiology and the drivers behind their symptoms. Health is built from the ground up, not from the top down.”

As research continues to evolve, peptides may ultimately play a valuable role in personalised medicine. However, as Kringoudis notes, their effectiveness will always depend on the physiological environment they are introduced into.

This discussion is for educational purposes only. Peptides are an emerging area of medicine and many are not approved by regulatory bodies such as the TGA. Anyone considering peptide therapy should do so under the guidance of a qualified practitioner who understands their medical history, hormones and broader health picture.

Nat Kringoudis

The Case For Eye Creams, By An Ophthalmic Surgeon

Ophthalmic Surgeon, DR BENJAMIN BURT, shares his oculoplastic perspective on care for the periorbital area.

In the realm of oculoplastic surgery, we often say that the eyelids are the most eloquent part of the face. They convey vitality and age more rapidly than any other feature, largely due to the unique anatomical demands of the region. While my surgical work focuses on the underlying architecture, the clinical success of any rejuvenation strategy, surgical or otherwise, relies heavily on the biological health of the skin.

For clinics, supporting the eye area requires a sophisticated understanding of how to bridge the gap between topical care and procedural intervention.

Pre- and Post-Treatment: The Clinical Foundation

The success of aesthetic treatments like neuromodulators or dermal fillers is inextricably linked to the “canvas” we are working on. I believe that conditioning the periorbital skin prior to any treatment is essential. The skin here is thin, often less than 0.5mm, and prone to fragility. Pretreatment care should focus on fortifying the dermal matrix and ensuring maximum hydration. This conditioning makes the tissue more resilient, leading to more predictable outcomes and a more seamless recovery.

Post-treatment, the focus shifts to managing the inflammatory response. After injectables or surgery, the periocular area is highly susceptible to fluid congestion and bruising. In my practice, I find that using targeted topical agents may help support the skin during the resolution of oedema. When a patient’s home-care routine is aligned with their clinical treatments, downtime may be better supported and more manageable, and the aesthetic results are preserved for longer.

The Surgeon’s Take: Do Eye Creams Matter?

A common question I am asked is whether a specialised eye cream is truly necessary. From a surgical standpoint, the answer is yes, provided the formula is clinically engineered rather than purely cosmetic. While no cream can reposition a prolapsed fat pad or remove significant excess skin, the right topical can support dermal quality, including elasticity and resilience.

I look for formulations that move beyond simple moisture. For instance, Inositol is a standout for its ability to hydrate and energise the skin, while Hexylresorcinol is widely used to support brightness and a more even tone, helping address the “tired” look of dark circles. I also value peptides like Acetyl Hexapeptide-8, which help reduce the appearance of fine lines by supporting the skin’s structural integrity. These aren’t just “creams”; they are topical conditioners that help maintain the skin’s “snap-back”, a clinical consideration I use when assessing skin

quality and determining whether a patient may be suitable for surgical intervention such as a skin pinch or continued non-surgical management.

Non-Surgical Lifting: Delaying the Scalpel

Not every patient with eyelid heaviness requires a blepharoplasty immediately. For those in the earlier stages of ageing, there are several effective non-surgical options that can create the appearance of a more open, rested eye area.

Strategically placed neuromodulators can provide a subtle elevation effect by relaxing the muscles that pull the brow down. Additionally, energy-based devices like radiofrequency can tighten the skin through collagen induction. I recommend pairing these in-clinic treatments with a high-performance eye balm. Utilising ingredients like Gallates, plantbased compounds that are commonly used to support skin calmness and comfort, alongside a mechanical delivery system like a cooling rollerball can further assist in supporting microcirculation and skin comfort.

Ultimately, the best outcomes are achieved when we don’t just “fix” a feature but instead nurture the entire periorbital area. By integrating advanced topicals and non-surgical lifting techniques, we ensure that if a patient does eventually reach the operating table, they do so with the healthiest skin possible.

Editorial Pick: Our Eye Cream Recommendations

WRITTEN BY DIGITAL EDITOR NADINE DILONG

Dr Benjamin Burt

Beyond Sun Damage

Why pigmentation is often a symptom of barrier dysfunction with KIKI ABOUCHAKRA

The skin barrier is the skin’s primary defence system. The structure responsible for maintaining balance, resilience and clarity. When it is functioning optimally, hydration is retained, irritants are kept at bay and inflammation remains controlled.

When compromised, the skin responds quickly. Redness, dryness, sensitivity and flaking are not random concerns; they are visible indicators that the skin is under strain. These changes are the skin’s way of signalling that its protective architecture has been disrupted.

The Hidden Link Between Barrier Health and Pigmentation

What is less widely understood is the barrier’s direct influence on pigmentation. A disrupted barrier alters the skin’s internal environment, increasing reactivity and triggering inflammatory pathways that interfere with how pigment is produced and distributed.

In this heightened state, the skin becomes more vulnerable to environmental stressors such as UV exposure, pollution and oxidative damage. These triggers stimulate melanocytes — the cells responsible for melanin production — leading to excess or uneven pigment that presents as dark spots or irregular tone.

Pigmentation, therefore, is rarely just about sun exposure alone. More often, it reflects how resilient or fragile the skin is beneath the surface.

Why Correction Without Stability Falls Short

In clinical practice, this is where many pigmentation strategies fail to deliver lasting change. When the barrier is impaired, corrective treatments often produce inconsistent or shortlived results. Stability must precede correction; without a strong foundation, outcomes rarely endure.

Beyond its protective function, the barrier also plays a critical role

in cellular communication. When intact, internal signalling remains balanced and melanocyte activity stays regulated. When disrupted, inflammatory messaging intensifies and pigment production can become heightened and erratic.

This helps explain why overly aggressive peels, high-strength actives and repeated resurfacing treatments may initially lighten visible pigment, yet ultimately perpetuate sensitivity and ongoing discolouration. Without restoring equilibrium first, treatment becomes cyclical. Reactive rather than restorative.

A Barrier-First Philosophy

At Chakra Skin, a barrier-first philosophy underpins every protocol. Before introducing corrective actives, we assess the condition of the skin: is it reactive, sensitised, over-exfoliated or dehydrated? If so, intensifying treatment only compounds the issue.

The priority is rebuilding integrity. Restoring lipid balance, calming inflammation, reducing trans-epidermal water loss and reinforcing consistent, intelligent photoprotection. Sometimes that means simplifying a routine. Sometimes it requires stepping back from actives altogether. It always involves respecting the skin’s capacity to repair.

Once the barrier is supported, the shift is measurable. Sensitivity settles, redness diminishes and the skin becomes more tolerant and receptive. Only then do pigmentmodulating ingredients perform with greater precision and predictability.

For me, pigmentation management has never been about aggressively chasing dark spots. It is about correcting the environment that allows them to persist. When the barrier is resilient, the skin is calmer, stronger and far more responsive to treatment and that is where meaningful, lasting change begins.

Kiki Abouchakra, Founder of Chakra Skin

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Beyond Dentistry: A Complete Care Destination

Inside Launceston’s most considered integration of aesthetics, wellness and oral health

Tucked inside one of Launceston’s heritage-listed homes, DDTA (Dr Daniel Tan and Associates) is far more than a dental clinic. It’s a thoughtful redefinition of what modern healthcare can look and feel like.

Created by husband-and-wife team Dr Daniel and Natalie Tan, the space carries deep local significance. Once used as military housing, the property holds a quiet history that many in the community feel connected to, something the couple have carefully preserved in its transformation.

From the moment you step inside, the space feels like a love letter to the building’s history. Original woodwork has been carefully restored and celebrated, sitting alongside contemporary design elements—a striking green marble reception desk, sculptural lighting, and layered textures that soften the environment. It feels warm, elevated and

considered, more akin to a private members’ club or luxury residence than a traditional clinical setting.

As Natalie explains, the goal was to move away from the cold, sterile environments often associated with dentistry, replacing them with something more human. Somewhere patients feel immediately at ease. It’s a philosophy that extends well beyond interiors.

With close to two decades of experience, Dr Daniel Tan brings a deeply considered approach to his practice, grounded in biological dentistry. At its core is a simple belief: everything introduced to the body matters. Oral health is not isolated, it’s intrinsically linked to overall wellbeing. This thinking informs every treatment plan, every material choice, and every patient interaction.

Originally from Malaysia, Dr Tan moved to Australia in his late teens

“Oral health is not isolated, it’s intrinsically linked to overall wellbeing. This thinking informs every treatment plan, every material choice, and every patient interaction.”

to study a Bachelor of Dental Surgery at the University of Adelaide, before refining his craft in Tasmania. Today, his approach balances clinical precision with a genuine focus on long-term health outcomes. It’s also what led to the next evolution of DDTA.

For years, the couple had their eye on the neighbouring property, with a vision to expand beyond dentistry into a more holistic model of care that embraces longevity, prevention and whole-body health. When the opportunity arose, they moved quickly. The adjoining space has since been transformed into a dedicated wellness and regenerative hub, connected seamlessly via a lush garden. It also houses Dr Tan’s private office, subtly personalised with touches of blue—a quiet nod to his appreciation for James Bond and classic motor cars.

Together, the two spaces form a cohesive ecosystem where dentistry, skin and wellness sit side by side. There’s an ease to the way patients move through the clinic, but more notably, a sense of familiarity. Patients aren’t treated transactionally—they’re known.

During my visit, that philosophy became immediately apparent.

Across two days, I experienced DDTA not as an observer, but as a patient, beginning with a guided tour led by Natalie, before moving into a comprehensive skin consultation. One of the standout treatments was the EpiNova facial by RATIONALE. Using advanced diagnostic technology, my skin concerns of pigmentation, dehydration and early fine lines were carefully mapped, allowing my therapist to design a personalised skin treatment.

From there, the experience transitioned into wellness. In a serene treatment room overlooking the garden, I underwent IV therapy prescribed by Dr Tan. His tailored Myers’ Cocktail, featuring B Complex, B2, B6, magnesium and zinc, was designed to restore hydration, support energy and rebalance after a particularly demanding few weeks.

This was followed by time on the NovoTHOR full-body red light therapy bed, one of only two in Australia. Backed by strong clinical

Husband-and-wife founders, Dr Daniel and Natalie Tan

research supporting cellular repair and regeneration, it offered a glimpse into the future of longevity-focused care.

The following day continued with hyperbaric oxygen therapy, an experience that was both restorative and practical, allowing time to work while increasing oxygen delivery at a cellular level.

The visit concluded where it all begins with a dental consultation. A reminder that, within this model, oral health remains the foundation, anchoring everything else.

And just as thoughtfully as it began, the experience ended over a long seaside lunch at Stillwater, Launceston’s iconic flour mill turned award-winning restaurant. A moment to pause and reflect.

DDTA isn’t simply a clinic—it’s a considered evolution of care. One that rethinks how healthcare environments are designed, how treatments

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Beyond the Surface

Why true aesthetic results start with the mind

Anew wave of clinics is beginning to recognise that many aesthetic concerns are not purely physical. Beyond Beauty, a wellness-focused clinic in Perth, is built on the idea that lasting results happen when both the body and mind are treated together. By combining skin and body treatments with hypnotherapy and coaching, the clinic aims to address the deeper drivers behind common concerns such as weight gain, breakouts and low confidence.

We spoke with Jowee, licensed clinical hypnotherapist and founder of Stellar Hypnotherapy, about why emotional health is increasingly becoming part of the aesthetic conversation.

How often are skin or body concerns linked to deeper emotional factors?

Quite often. When someone struggles with weight or body image, the first instinct is usually to focus on physical solutions — exercise, diets, surgery or body contouring treatments. But in many cases, the weight gain or skin issue is actually a symptom rather than the root cause.

Stress eating is a good example. If the behaviour is driven by

emotional stress or low self-esteem, addressing the physical aspect alone rarely creates lasting change. The pattern simply reappears. Another factor is the gut–brain axis, the communication between the gut and the nervous system. When someone is under chronic stress, the nervous system becomes dysregulated and the gut can become inflamed. In aesthetics we can perform peels, lasers and treatments, but if the internal environment is still under strain, results may plateau or relapse. It’s why skin often glows on holidays but breaks out during burnout. The skin listens to the gut, and the gut listens to the brain.

Jowee Komyshan, founder of Beyond Beauty

“Clients often appear lighter, calmer and more relaxed after just a few sessions. Their body language changes, they seem more open and at ease.”

they gain the ability to pause rather than react automatically with fear or self-criticism.

How can hypnotherapy influence physical results like weight loss or emotional eating?

Hypnotherapy works with the subconscious mind, which is where many habits and behaviours are formed. Challenges around food, body image and weight are often influenced by emotional patterns that sit beneath conscious awareness.

For example, emotional eating is rarely just about food. It can be a coping mechanism for stress, anxiety or unresolved emotional experiences. Diets or surgery may help temporarily, but if the emotional driver remains, the behaviour tends to return.

By working with the subconscious, we can identify triggers and beliefs that influence these habits, whether it’s a need for comfort, control or self-soothing. Once those patterns are addressed, the behavioural change becomes far more sustainable.

How do coaching and hypnotherapy complement aesthetic treatments?

Many confidence issues come from long-standing beliefs about selfworth. These beliefs shape how people respond to stress and how they see themselves.

In sessions, we explore where these beliefs began and gently work to reframe them. When people become aware of their triggers,

Over time, new beliefs form that are more supportive and empowering. When someone truly starts to believe they are worthy or beautiful, it naturally changes how they carry themselves and care for their body. At that point, aesthetic treatments simply enhance what already exists internally.

What changes do you notice when mindset is treated alongside physical concerns?

The most noticeable shift is in energy and presence. Clients often appear lighter, calmer and more relaxed after just a few sessions. Their body language changes, they seem more open and at ease.

There’s also a glow that emerges which isn’t purely cosmetic. It’s something deeper that comes from releasing internal tension and feeling more aligned emotionally. Beauty treatments can enhance the skin, but that kind of glow tends to come from within.

For clients who feel stuck after trying everything, how does this approach help?

Many people become trapped in a cycle of surface-level fixes. Trying new treatments, diets or programs without understanding the deeper patterns driving their concerns.

Our approach encourages clients to look inward. When people begin to recognise their emotional triggers and the signals their body is sending, they start addressing the root cause rather than the symptom. And that’s when real, lasting change begins.

The Commons Health Club

Five

floors of movement, community and recovery.

One of my favourite events to attend is a space opening. There’s a certain energy that comes with being among the first to walk through the doors. The anticipation, the buzz, and of course, the opportunity to take in every design detail. I’m always a sucker for beautifully considered interiors, and even more so for those unexpected surprise-and-delight moments along the way.

So, when I was invited to experience the opening of The Commons Health Club in South Yarra, alongside a curated mix of wellness influencers and media, expectations were high and I’ll tell you right now, it delivered.

While the exterior feels relatively modest against the surrounding buildings, tucked just behind an unassuming café lies a space of entirely different scale. Spanning more than 5,000sqm across both health club and coworking environments, this is far from a traditional gym. It’s a fully realised ecosystem designed around how people move, work and recover today.

The tour moved through multiple levels, each thoughtfully zoned yet seamlessly connected. Despite its size, the space feels intuitive to navigate, with a natural rhythm between high-energy zones and more restorative areas.

At its core, the offering is built around accessibility and variety, with more than 200 classes running each week. From reformer Pilates and yoga to spin, strength and functional training, the programming caters to both performance-driven members and those seeking something slower and more considered.

A New Standard in Wellness Design

Design is where The Commons Health Club really comes into its own. Warm textures, natural light and layered materials soften the scale of the space, giving it a more residential, club-like feel rather than anything overly clinical or intimidating. There’s also an unmistakable LA-style energy to it—effortless, design-forward and quietly luxurious without trying too hard.

Beyond the gym floor, recovery has been given equal attention. The bathhouse anchors the experience, offering magnesium pools, a cold plunge, sauna and steam, creating a ritualistic approach to recovery that feels intentional rather than optional.

There’s also a strong emphasis on science-backed wellness, with red light therapy, lymphatic compression and infrared saunas integrated throughout.

The Standout: Infrared Body Rolling

Among the highlights was the Yamuna body rolling and infrared body roller, still relatively rare in Australia and a clear standout from the tour and easy to see why it’s quickly becoming a member favourite.

The experience combines heat with rolling technology to deliver a full-body massage-style treatment that supports circulation, releases tension and enhances the body’s natural post-workout recovery.

It sits at that intersection of functional recovery and indulgent wellness, something I can’t wait to go back and try!

More Than a Gym

What sets The Commons apart is its ability to go beyond movement. Integrated workspaces, a members’ lounge and a street-front café allow for a seamless transition between productivity and wellbeing.

It’s a natural extension of The Commons’ broader philosophy, that people thrive when they feel connected, supported and energised. As return to office mandates increase, I do hope there is recognition from employers that wellbeing is the key to retention.

Memberships are available to both Commons members and the general public, opening the space up to a wider community while still maintaining a strong sense of belonging. A space designed not just to train in, but to spend time in.

WRITTEN BY STEPHANIE MCLEAN, MANAGING EDITOR

LA Restorative City Stay: Inside the New Wellness Experience at the Sofitel Sydney Wentworth

NADINE DILONG experienced the hotel’s new holistic vision of urban wellbeing

uxury hospitality is evolving. Around the world, hotels are placing increasing emphasis on wellness — transforming stays into restorative experiences through thoughtful details such as healthy dining options, pillow menus, high-end gyms and spa-style recovery facilities.

During a recent overnight stay at Sofitel Sydney Wentworth, I had the opportunity to experience firsthand how this shift is playing out locally, with the hotel’s newly launched Sofitel Fitness offering a holistic approach to movement, recovery and sleep.

A wellness-first check-in

After checking in early afternoon, the tone for the stay was immediately set with a simple but refreshing welcome: fresh fruit waiting in my room.

Rather than heading straight out to explore the city, I decided to lean fully into the wellness theme of the stay and make my way down to the hotel’s new fitness space.

The gym itself is sleek and thoughtfully designed, featuring state-ofthe-art equipment from Technogym alongside a dedicated mobility and stretching zone. What caught my attention most, however, were the three reformer Pilates beds, each equipped with screens offering selfguided classes through the Your Reformer system.

Connecting my AirPods to the screen, I was able to follow along with a reformer Pilates class at my own pace — an ideal solution for travellers who want a guided workout without needing to attend a scheduled class.

Recovery as a ritual

After the workout, I moved into the highlight of the wellness offering: the Recovery Room.

Here, the focus shifts from movement to restoration. The space includes four infrared saunas featuring full-body LED panels from Clearlight, a steam sauna, an Arctic shower and three cold plunge pools.

Following a circuit recommended by the staff, I moved between the infrared sauna, the steam room and an invigorating plunge into an eight-degree pool. The contrast between heat and cold created an immediate sense of reset — something frequent travellers will particularly appreciate after long flights or busy workdays.

These types of contrast therapy circuits have become increasingly popular in both high-performance sport and wellness settings, and seeing them integrated

into a hotel environment reflects the growing crossover between hospitality and health.

Afternoon indulgence

After my recovery session, I was invited to the hotel’s exclusive Club Millésime lounge, where guests can enjoy complimentary food and drinks throughout the day.

Afternoon tea was served in an elegant, relaxed setting — another reminder of the Sofitel brand’s French-inspired philosophy of blending indulgence with well-being.

A night designed for rest

Dinner that evening was at the hotel’s Thai-inspired Delta Rue restaurant, where vibrant flavours and beautifully presented dishes rounded out the day. I’ve noticed more and more restaurants offer an increasing variety of mocktails and other non-alcoholic drinks — another indicator of the shift to a more healthy offering all-round.

Back in my room later that night, the turndown service had already taken place. Waiting on the bed was a body scrub and a fizzy bath bomb — an invitation to unwind even further.

After a long bubble bath, I brewed a calming lavender tea before selecting a pillow from the hotel’s curated pillow menu. Combined with the brand’s signature Sofitel MYBED, the result was exactly what the wellness concept promises: a deeply restorative night’s sleep.

The future of hotel wellness

The launch of Sofitel Fitness reflects a broader shift happening across the global hospitality industry. Today’s travellers are no longer satisfied with simply having a place to sleep—they want environments that support their wellbeing while they’re away from home.

From recovery facilities and advanced fitness equipment to sleep-focused amenities and nutritious dining options, hotels are increasingly designing stays that help guests leave feeling better than when they arrived.

At the Sofitel Sydney Wentworth, that vision comes together in a seamless blend of movement, recovery, nourishment and rest.

For those seeking a city escape that restores rather than exhausts, it offers a compelling glimpse into the future of luxury travel—one where wellness is not an add-on, but the centrepiece of the experience.

Nadine Dilong on her way to experience the new Recovery Room

Redefining Touch

Inside Pando Society’s inclusive approach to hiring

In an industry often defined by innovation and technology, one of wellness’s most powerful tools, human connection, can be overlooked. At Pando Society in Elwood, Victoria, this philosophy extends beyond treatments into how the team is built and the community it nurtures.

The appointment of Kadek, a blind massage therapist, reflects this inclusive ethos, proving that true expertise isn’t limited by perception, but often enhanced by it.

We sat down with the founders of Pando Society, Andrew & Haleigh McGrath to explore the considerations behind hiring a blind therapist, alongside Kadek himself, to understand what drew him to the profession.

Pando Society recently welcomed Kadek, a blind massage therapist, to the team. What inspired this decision?

At Pando Society, creating a space that feels genuinely inclusive and community-driven is central to everything we do. Welcoming Kadek into the team felt like a natural extension of that philosophy. He was already part of our community, regularly visiting for chiropractic care and recovery sessions, so there was an existing connection and trust.

Importantly, Kadek earned his place through his technical ability. From the outset, his professionalism, skill and genuine passion for helping people were undeniable. What truly sets him apart, however, is his ability to connect. His warmth, compassion and authenticity elevate every client interaction. Bringing him on was not about creating an opportunity but recognising exceptional talent that aligned seamlessly with our values.

Massage is such a tactile profession. How does Kadek’s approach bring something unique to treatments?

Massage therapy is grounded in touch, and for Kadek, this sense is highly refined. As his primary way of interpreting the world, he has developed an exceptional ability to detect tension, imbalance and areas requiring attention.

Clients often describe his treatments as precise and intuitive. His sensitivity allows for a level of detail that is both deeply therapeutic and highly personalised, highlighting how different perspectives can elevate the treatment experience.

What has the client response been, and has it influenced broader conversations around inclusivity?

The response has been overwhelmingly positive. Kadek has built a loyal client base and is respected by both clients and practitioners, bringing a sense of empathy and connection to the clinic.

More broadly, his presence has sparked important conversations around accessibility in wellness, encouraging a more considered approach to creating inclusive spaces. His journey shows what’s

Kadek, what first drew you to massage therapy?

My interest in massage therapy started through Brazilian Jiu-Jitsu. As an athlete, you’re constantly dealing with muscle tightness, soreness and minor injuries. I found that I was naturally good at helping my teammates recover by working on tight areas and relieving tension.

Seeing how much of a difference that made for people really stayed with me. It made me realise I wanted to take it further and help more people feel and move better, whether they’re athletes or simply dealing with everyday stress in the body.

How has being blind shaped your approach to treatment?

Being blind has shaped my approach in a very positive way. I rely heavily on communication and touch, which allows me to focus deeply on what the client is feeling and what their body is telling me.

Through palpation, I can detect variations in muscle tension, areas of restriction and how the body is compensating. I adjust my techniques based on how the muscles respond in real time. Not relying on sight has strengthened my ability to truly feel what’s happening in the body, which allows me to deliver treatments that are highly focused and effective.

In many ways, it’s about listening—both to the client and to what I can feel through my hands—and using that information to guide each session.

possible when opportunity meets talent—benefiting both the individual and the wider community.

Kadek Artyana and his seeing eye dog Livinia

The Rhythm Of Skin

How RAESO founder KATEY MANDY

Is rewriting the rules of skincare through chronobiology

As RAESO evolves from its New Zealand origins into a brand defined by circadian skin science, founder Katey Mandy is challenging the industry to rethink not just what we apply to the skin, but when. Grounded in emerging chronobiology research and developed in collaboration with leading molecular biologists, RAESO is positioning timing as the next frontier in advanced skincare.

We caught up with Mandy to understand the thinking behind the brand’s evolution and why she believes the future of luxury skincare lies in biological alignment.

Chronobiology is still relatively underexplored in mainstream skincare. What made you realise the skin’s circadian rhythm wasn’t just a supporting idea, but the blueprint for RAESO?

The turning point was recognising that we’ve historically formulated as if skin were static. It isn’t. Skin is rhythmic. More than 1,400 genes follow circadian patterns that regulate barrier strength, antioxidant production, DNA repair and cellular turnover.

Once you understand that the skin shifts priorities across a 24hour cycle — from defence by day to regeneration at night — you can’t unsee it. Timing stops being a marketing layer and becomes a design parameter.

For me, chronobiology isn’t a trend. It’s the operating system of skin. When you apply becomes as important as what you apply. RAESO wasn’t built by adding circadian claims onto existing formulas; it was engineered around the skin’s biological clock from the beginning.

You partnered with Dr Daniel Yarosh, a global authority on skin DNA repair. How did that collaboration shape the brand?

Working with Dr Yarosh elevated everything. He has spent decades studying molecular repair mechanisms and co-authored our peerreviewed paper exploring consumer willingness to adopt time-of-day skincare guidance.

His perspective is precise — oxidative DNA damage, nucleotide excision repair, circadian regulation of recovery pathways. It challenged us to move beyond asking, “Is this ingredient powerful?” and instead ask, “Is it biologically aligned? Does it support endogenous repair when that pathway is naturally peaking?”

That shift reframed our development process. We now formulate around permeability windows, antioxidant depletion cycles and nocturnal repair surges. The science became sharper, but also more elegant. It reinforced my belief that the future of luxury lies in intelligence, not intensity.

Can you explain what the skin prioritises biologically during the day versus at night and how RAESO responds?

Think of it as two different skins. By day, the skin is in protection mode. It is generating antioxidants, reinforcing its barrier and defending against UV and pollution. Cortisol rises, oxidative stress accumulates and barrier lipids are under pressure. Daytime formulations must defend, buffer and maintain resilience.

In the evening, permeability increases. Particularly during what we call the “Power Hour” between roughly 8pm and 10pm, when repair pathways switch on and the skin becomes more receptive to actives. Overnight, DNA repair and cellular renewal intensify.

RAESO aligns with these shifts. Protective antioxidants and barriersupporting systems work across daylight hours, while encapsulated actives and renewal ingredients are calibrated to coincide with peak permeability and repair. It’s about meeting the skin when it is most ready to receive support.

RAESO sits at the intersection of science and modern luxury. In a crowded market, what do “measurable results” mean to you?

We’re entering a post-claim era. Consumers are literate in ingredients and percentages. “Clinically proven” alone is no longer enough.

For me, measurable results mean functional change. Faster barrier recovery after stress, reduced cumulative oxidative damage, improved resilience over time. It’s about shifting how the skin behaves, not just how it looks under flattering light.

But science must be felt. True efficacy doesn’t feel inflamed or overworked. It feels calm, adaptive and strong. When someone tells me their skin feels more adaptive and more resilient that’s when I know the chronobiology is working. Not because we overpowered the skin, but because we respected its rhythm.

Wearable Wellness

When what we wear becomes preventative care

Wellness is no longer something reserved for treatments, appointments or routines. Increasingly, it’s being designed into the background of daily life, built into what we wear, how we move and the environments we exist within.

This shift towards passive wellness reflects a broader change in consumer behaviour. Rather than adding more steps, people are seeking ways to support their health through what they are already doing. And fashion is emerging as one of the most seamless entry points.

What was once purely aesthetic is now being reimagined as functional. Clothing that protects, supports and regulates without asking anything extra of the wearer.

Designed to Protect Before Damage Occurs

At its core, wearable wellness aligns with one of the most important shifts in the industry: prevention over correction. Few areas demonstrate this more clearly than sun protection.

In Australia, where UV exposure is both extreme

Tina Madsen-Walcott, cofounder of Rigon Headwear and Flexibraid®

When Science Shapes Design

Wearable wellness is moving beyond trend-driven innovation, with science increasingly informing how these products are designed. This is evident across multiple categories, from compression garments to temperature-regulating fabrics and posture-supportive clothing.

From a vascular perspective, compression remains one of the most clinically supported examples.

“Compression is one of the simplest and most effective tools to support leg vein health,” says Dr Darren Ng, phlebologist and medical director of Lasers in Medicine. “By assisting the calf-muscle pump, it improves venous return and prevents blood pooling in the lower legs.”

While often associated with long-haul travel or medical conditions, Dr Ng suggests a much broader application.

“Anyone who spends long periods standing or sitting can benefit. It reduces fatigue, supports circulation and may delay the onset of venous issues.”

Importantly, these garments are no longer confined to clinical settings. Everyday compression socks, leggings and travel wear are now designed to integrate seamlessly into wardrobes, bridging the gap between function and wearability.

“They won’t cure existing vein disease,” Dr Ng notes, “but when used consistently, they can significantly reduce symptoms and support long-term leg health.”

The Rise of Functional Fashion Categories

Beyond UV protection and compression, a broader ecosystem of wearable wellness is emerging:

• Lymphatic-support garments: Brands like Cean Lymphatic Activewear are introducing targeted compression zones designed to support fluid movement and reduce swelling.

• Posture-support clothing: Engineered with subtle structural elements to encourage spinal alignment and reduce muscular strain, particularly relevant in desk-based, device-heavy lifestyles.

• Skin-conscious fabrics: Breathable, natural fibres are still considered best practice, particularly for sensitive or reactive skin.

“Light, breathable natural fibres are ideal for conditions like eczema,” says Dr Samantha Davidson. “For those prone to acne or folliculitis, minimising tight, occlusive or sweaty clothing is key.”

While not every innovation is backed by strong clinical evidence, fashion is increasingly being informed by how the body functions and responds.

A Natural Extension for Clinics

For clinics and spas, wearable wellness presents a considered evolution of retail, one that moves beyond product shelves and into everyday integration.

• Temperature-regulating textiles: Designed to support thermoregulation, particularly during travel, sleep, recovery or hormonal fluctuations.

• Biomechanical footwear: Shoes engineered around gait, alignment and shock absorption, supporting joint health and long-term musculoskeletal function.

We’re already seeing this play out with brands like Saint Haven and Bamford Spa developing their own merchandise. Not as an add-on, but as an extension of their philosophy, designed to live with the client beyond the treatment room.

It goes without saying that sun protection should not stop at SPF, it should extend to what patients wear every day. “We often see patients investing in treatments to correct sun damage, but without consistent protection, that damage continues,” says Madsen-Walcott.

This is where wearable solutions become commercially and clinically aligned. Particularly post-treatment, whether following laser, peels or managing pigmentation, skin is more vulnerable, and maintaining results becomes just as important as achieving them.

Products such as UPF-rated hats, compression garments or skinconscious fabrics shift retail from impulse purchase to ongoing support. They reinforce clinical advice, extend the life of in-clinic treatments and integrate seamlessly into a patient’s daily routine.

When products align with clinical advice and integrate seamlessly into daily life, they not only support better outcomes, but also create a meaningful retail opportunity for clinics.

Where Fashion Meets Longevity

What we’re seeing is the emergence of a new category—wearable wellness—where fashion, preventative health and function intersect.

For clinics, this creates a clear opportunity to extend clinical philosophy into the everyday through considered retail. Moving beyond in-room treatments and into what patients wear daily, supporting outcomes in a way that feels seamless rather than prescribed.

Dr Darren Ng, phlebologist and medical director of Lasers in Medicine

Dr Samantha Davidson, dermatologist and director of Gold Coast Dermatology Clinic

What’s Working — And What Isn’t — In Australian Spas

The spa industry is thriving—but cracks are starting to show, says consultant MARIE ADELE.

Australia and New Zealand are in the middle of a wellness renaissance. We are building destination spas, bathhouses, mineral springs and integrated wellness developments at a pace we haven’t seen before. Real estate is embedding wellbeing into masterplans. Aged care is integrating spa philosophy. Developers are no longer asking “Do we need a spa?” — they are asking “How big should it be?”

It’s been a long time coming. But while cranes rise into the sky and marble is specified, a quieter issue sits just beneath the surface. We are building more treatment rooms than we can staff. And that is where the conversation becomes uncomfortable.

What’s Not Working

1. The Therapist Shortage We Keep Ignoring

If you called 20 spa businesses across Australia today, most would tell you the same thing: “We need therapists.”

Operations are increasingly structured around available staff, not around physical capacity. Rooms sit idle because there simply aren’t enough qualified, experienced therapists to fill rosters. At the same time:

• We are not investing sufficiently in long-term therapist training pathways.

• We are not upskilling therapists into management and leadership roles fast enough.

• Many of our most talented professionals leave to work overseas as expats, where remuneration and structured career progression are clearer.

Immigration pathways have also presented commercial challenges. I’ve worked with operators who began sponsorship processes under one salary benchmark, only for thresholds to shift mid-process after significant investment. For small to mid-size businesses, that can alter feasibility overnight.

This is not criticism, it’s a call for action. If wellness is a recognised growth sector, workforce planning must sit alongside property development. Otherwise, we risk building beautiful wellness spaces that can never operate at their full potential.

2. Burnout Culture in Disguise

There is another uncomfortable truth. We sell wellbeing externally while operating internally on lean rosters, high KPIs, and physically demanding treatment loads. Therapists are manual practitioners. Their bodies are their tools.

When we ignore sustainable scheduling, recovery time and realistic performance targets, attrition becomes inevitable. Replacing therapists is significantly more expensive than retaining them. Wellness cannot only exist on the treatment menu. It must exist in the roster.

3. Consultants Who Try to Do It All

The spa industry is specialised. Extremely specialised. Yet one recurring issue across developments is consultants attempting to oversee architecture, operations, branding, training and commercial modelling simultaneously.

No one person can be an expert in everything. The strongest projects are collaborative. They are built by teams who understand their zone of genius. Fitness experts lead fitness. Marketing specialists lead brand strategy. Experienced spa operators guide functional flow and treatment logic.

When those lines blur, functional issues emerge. And spas are not simply oversized bathrooms. They are highly technical wet-area environments with electrical, hydraulic, acoustic and sensory layers that must operate seamlessly, both behind the scenes and in front of the guest.

To quote Emlyn Brown from Accor, “We must let go of outdated models and design wellness environments that are emotionally enriching.”

Marie Adele

A True Story: The Cost of Detail

During a major project where I led the spa and wellness component alongside global design and construction teams, I arrived for a scheduled site inspection.

I was denied entry at the construction gate. The spa consultant requesting access to inspect 15 treatment rooms was seen as an inconvenience. After several calls, I was granted entry.

Inside, I found cabinetry installed incorrectly across multiple rooms and electrical placements that conflicted with operational flow. The plans were correct. The execution wasn’t. Now imagine discovering those issues at pre-opening.

Spa design lives in millimetres. It lives in therapist movement during peak trade. It exists in details no guest will consciously see, but will absolutely feel.

Specialist oversight isn’t ego — it’s risk management. Spa consultants carry operational responsibility long before opening. And sometimes, that means being that person on site.

Missed Commercial Opportunities

While we often focus on trends — contrast therapy, red light, robotics and longevity — the greatest missed opportunities are often simpler: brand clarity, staff training and integration.

I often refer to the Profit House Model — every department must justify its existence through both guest experience and commercial contribution. Yet many hotel spas still operate in isolation.

Common examples include front desk teams not trained to recommend spa services, no booking coverage on days the spa is closed, restaurant and spa teams operating separately, and underdeveloped in-room wellness offerings.

A spa shouldn’t wait for guests to find it. It should be embedded across the entire experience.

Collaborate with the chef on spa cuisine. Partner with rooms division on wellness minibars. Cross-train front office teams. Centralise booking systems where possible.

For standalone spas, collaboration is even more critical. Partnerships

with local hotels, fitness studios and allied health providers can create sustainable referral networks.

The rise of aesthetic clinics within wellness spaces is another shift. The opportunity isn’t innovation — it’s integration. And integration drives profit.

What We Get Right

Australia leads in many ways. Our coastal, hinterland and urban spa environments rival global destinations. We’re also adapting European bathing culture to suit local lifestyles — lighter, more social and climate-responsive.

Wellness is now being integrated into developments from the architectural brief stage, not added later. That signals a shift from amenity to infrastructure.

Sustainability awareness is also evolving, particularly around sourcing, water management and energy use. The conversation is becoming more sophisticated.

The formation of the Australasian Wellness Association (AWELL), led by Samantha Dunn, marks an important step toward stronger industry alignment and standards. Collective leadership matters.

The Bigger Conversation

I am deeply proud of this industry. Across four decades, I’ve seen both excellence and avoidable missteps.

Disruption isn’t criticism — it’s clarity. It’s ensuring spa managers have commercial literacy, not just technical skill. It’s understanding negotiation, protecting therapist longevity and designing spaces that function as well as they look.

If we are going to keep building, let’s do it intelligently. Let’s staff strategically. Let’s collaborate. And let’s ensure wellness is operationally sustainable, not just visually appealing.

That’s how Australian spas move from beautiful to globally respected.

Marie Adele is a spa consultant with over 35 years’ experience. She also shares her insights on thespaside.com

“My long-standing equation remains simple: Happy People + Great Systems + Clear Process = Sustainable Profit” – Marie Adele

Saint Haven Expands into Preventative & Performance Medicine

A

new era of integrated, concierge-led healthcare.

Luxury wellness has long been defined by experience. Beautiful spaces, high-touch service and a curated approach to recovery. But increasingly, that definition is evolving. Today’s high-value consumer is no longer just seeking relaxation or even optimisation, but a deeper, more medicalised approach to longevity, performance and preventative care.

Saint Haven’s latest expansion reflects exactly that, a direct response to the increasingly sophisticated expectations of its community.

As part of its South Yarra redevelopment, the private members’ club is introducing a Preventative & Performance Medical concierge. An integrated, on-site medical offering that moves beyond traditional wellness into a more clinically driven model of care.

At its core, the concept is about proximity and integration. Rather than outsourcing health to external providers, members

will have direct access to advanced diagnostics, personalised longevity protocols and performance optimisation within the same environment they train, recover and socialise.

This includes access to on-site doctors and nurses, comprehensive blood testing, DEXA scanning and advanced imaging, alongside emerging treatment categories such as hormone optimisation and peptides.

This marks a clear evolution in how wellness is being positioned at the top end of the market. It is no longer a collection of services, but a connected ecosystem, one that brings together diagnostics, treatment and lifestyle in a way that feels seamless to the end user.

Importantly, this model responds to a growing expectation among affluent consumers: that health should be proactive, personalised and preventative. The idea of waiting for symptoms to arise is being replaced with continuous monitoring, early intervention and performance-led care.

In this context, longevity medicine is becoming less of a niche and more of a central pillar.

Saint Haven’s approach places equal emphasis on data and discretion. The private club setting allows for a level of personalisation and privacy that traditional clinical environments often cannot provide. For members, this translates to a more fluid experience, where a training session, a recovery treatment and a medical consultation can exist within the same day, without friction.

This integration is particularly relevant as interest in areas such as hormone therapy, peptides and metabolic optimisation continues to grow. While these categories have historically sat on the periphery of mainstream medicine, they are increasingly being incorporated into structured, clinician-led protocols designed to support longterm health outcomes.

At the same time, the model reflects a broader convergence taking place across industries. Wellness, medicine, fitness and even business are no longer operating in silos. Instead, they are being brought together within environments that support the way modern consumers want to live.

For Saint Haven, this expansion is also about positioning. By embedding a medical concierge offering within its ecosystem, the brand is moving beyond the traditional definition of a private members’ club and into a more future-facing category, one that sits somewhere between healthcare provider, wellness destination and lifestyle hub.

This is further reinforced by the scale of the broader expansion, which includes enhanced recovery facilities, co-working spaces and a strengthened focus on community.

But it is the medical layer that arguably defines this next chapter.

As regulatory frameworks continue to evolve and patient expectations become more sophisticated, there is increasing demand for environments that can deliver both clinical credibility and elevated experience. The challenge and opportunity lies in balancing these two worlds.

Saint Haven’s Preventative & Performance Medical concierge is an early example of how that balance might look in practice.

It is less about replacing traditional healthcare, and more about complementing it. Creating a space where prevention, optimisation and longevity are not treated as add-ons, but as part of a continuous, integrated journey.

And as the industry continues to evolve, it’s this kind of model, where medicine is seamlessly embedded into lifestyle, that is likely to define the next phase of high-performance wellness.

Authenticity in Focus

Inside Rejuran’s new verification system and why supply chain transparency is an increasingly important focus for the industry

The aesthetics industry has spent the past decade building sophistication into almost every corner of its operation. From consultation and consent to clinical training, device calibration and post-treatment care. Now, the same rigour is being turned on something far less visible, but no less important: the supply chain.

As clinics grow, multi - practitioner teams expand, and the public conversation around product sourcing becomes sharper, the question of where a product came from, who handled it and whether it sits inside an authorised distribution pathway has moved from a back- of- house concern to a front- of- clinic priority. It is in this climate that K Bridge Medical has introduced a new authenticity label system for Rejuran, now rolling out across authorised clinics in Australia and New Zealand.

The Rejuran authenticity initiative is applied at the point of distribution, where QR labels applied to product boxes can be verified online and provide confirmation that stock has moved through authorised channels. This process supports batch traceability and gives clinic teams a clear way to distinguish between authorised supply and products sourced outside authorised distribution pathways, including parallel - imported and counterfeit products. These labels are not a new layer of complexity; they are a practical verification checkpoint within existing workflows.

For clinic owners, that clarity matters more than it used to. Scrutiny around product sourcing and regulatory compliance has intensified, and the operational expectations placed on practitioners and their teams have evolved accordingly. Verifiable supply chains, clear product- origin

“Maintaining clarity around product origin and supply is an important part of clinic operations,” says Kaitlyn Shin, CEO of K Bridge Medical.

“The introduction of Rejuran authenticity labels is a practical step that supports traceability and consistency across clinical environments.”

documentation and consistent procurement processes are no longer back- office housekeeping. They are part of how a professionally run clinic is defined.

This is especially the case in multi - practitioner environments, where stock may be received, stored, recorded and drawn down across several team members on any given day. In those settings, small inconsistencies in documentation compound quickly. A label that confirms authorised supply at the point of receiving stock, and that ties neatly into existing batch - recording and inventory protocols, adds another practical checkpoint to a process that already carries a lot of moving parts.

It also acknowledges the reality of the market. Reports of parallel importation and counterfeit product circulating across the aesthetics sector have been a persistent undercurrent in recent years. Parallel - imported products may, in many cases, be genuine but they sit outside authorised distribution pathways, which means they may not carry the same local support, batch visibility or traceability framework that authorised supply provides. Counterfeit product sits in a different and more serious category altogether. Either way, the clinic is left to untangle the question.

For Rejuran, the authenticity system is a response to this risk. Rather than asking clinics to develop bespoke verification processes of their own, the labels offer a shared, visible marker — something a practitioner, a clinic manager or a receiving team member can see, record and reference without adding a parallel workflow. They sit alongside existing processes rather than replacing them, which is part of the point.

There is a broader industry shift reflected in the move. Accountability, traceability and standardisation are becoming the language of operational maturity in aesthetics — the same language that has shaped surgical suites, pharmacy and hospital supply for decades. As the category has

professionalised, clinics have increasingly built their reputations not only on what they do in the treatment room, but on how they run the business around it. Documentation, chain of custody and verifiable sourcing are no longer viewed as administrative overhead. A traceable supply pathway is part of that reputation.

It is also part of how trust is built. Between suppliers and clinics. Between clinic owners and their teams. And between a clinic and the wider industry it operates within.

For Rejuran, the move signals an intention to make authorised supply easy to see and easy to verify. For clinics, it offers one more tool in the operational kit. And for the industry at large, it is another small step in a steady, important direction — one in which transparency is increasingly being treated as a baseline expectation, and in which the paperwork behind a product is treated with the same care as the product itself.

This product is not available for purchase by the general public. Always read the label and follow the directions for use. For further information, contact K Bridge Medical at info@kbridge.com.au

Face and Body, in One Platform

Venus AI’s newest platform brings muscle conditioning, skin tightening and body contouring under one roof

The conversation around non-surgical body treatment has shifted. The rise of weightloss medications, growing patient demand for non-invasive options and a clinic landscape under pressure to deliver multi-concern outcomes in fewer visits have together reframed what a device needs to do — credibly, and in the same treatment room.

Venus NOVA, the latest platform from Venus AI, has been designed against precisely this brief. It addresses three of the most in-demand treatment categories; muscle conditioning, skin tightening and body contouring in a single device. NOVA brings together best-in-class Electrical Muscle Stimulation (EMS) and Venus AI’s proprietary (MP)² technology, which pairs Multi-Polar RF with PEMF, in a single multimodality platform with clinically supported outcomes and no downtime.

At the heart of the device is FlexMAX, an adaptive EMS technology that personalises training mode to the patient and delivers up to 100,000 involuntary muscle contractions in a single 30-minute session. Working alongside RF and PEMF for collagen stimulation and skin tightening, NOVA offers clinics a true muscleplus-skin-plus-fat platform rather than stitched-together set of attachments.

Two protocols anchor the offering. The SCULPTIFY protocol combines EMS with RF and PEMF to improve muscle tone while enhancing skin firmness and contour. A second protocol applies (MP)² technology with VariPulse™ to target localised fat, support circulation and reduce the appearance of cellulite.

The clinical record is substantial. Evaluations have shown statistically significant reductions in abdominal circumference, increases in muscle tissue and high patient satisfaction, with measurable change in as little as two to four weeks. NOVA’s underlying

technologies are further supported by published research across body contouring, cellulite reduction, skin tightening, post-liposuction recovery and facial rejuvenation. A Journal of Cosmetic and Laser Therapy study reported significant improvement in abdominal cellulite using multipolar RF and PEMF. A 2023 Journal of Cosmetic Dermatology study found visible improvement in skin laxity following RF and PEMF post-liposuction.

The market positioning is just as deliberate. As more patients move through medicated weight loss protocols and present afterwards with skin laxity and reduced muscle tone, NOVA gives clinics a complete, non-surgical answer in one platform with the comfort, downtime profile and ROI to suit a busy treatment list.

The first clinics in Australia to get their hands on Venus NOVA are Beyond Beauty Perth, with Jowee Komyshan, and Alpha Aesthetics, with Lucy Grace.

Ahead of them, our own Integrated Partnerships Manager Kym will be the very first to trial the device on Australian soil, we’ll report back on the experience in our next issue.

Speaking on the launch, Gidon Silverman, Managing Director ANZ, framed it within a broader milestone for the business.

“Celebrating 10 years as a direct business in Australia is a significant milestone for us at Venus AI. The decision to move from distribution to a direct model was a strategic one, allowing us to deepen our relationships with clinics, elevate support, and truly embed ourselves in the Australian market. The growth we’ve experienced since has exceeded expectations and is a testament to both our customers and our team. We remain committed to a customer-first philosophy, knowing that partnerships and consistent clinical outcomes are what ultimately drive long-term success in this industry.”

Turning Overwhelm Into Strategy

Inside Beauty Hub

For an industry built on transformation, many spa and clinic owners are effectively working two full-time roles at once, the practitioner and the business owner. It’s a balancing act few are formally trained for, and one many struggle to navigate.

Beauty Hub steps in as that missing support. Acting as a business co-pilot, it brings together expert guidance, an AI-driven marketing hub, goal setting, resources, sales tracking and partner perks, all in one place.

To understand the thinking behind this platform, we sit down with Samantha Mitchell, co-founder of The Foundry, a dedicated business growth partner for clinics, to explore how Beauty Hub is reshaping the way businesses move from overwhelm to strategy.

“When we started The Foundry, we were working hands-on inside clinics every single day and the same pattern kept showing up,” Sam explains. “Incredibly talented salon owners, therapists and clinicians who were amazing at what they do, where completely overwhelmed by the business side.”

It’s a familiar story. Highly skilled practitioners stepping into ownership, only to be met with marketing plans, team management, financial tracking and growth strategy, often without the right tools or guidance.

“They were cobbling together bits and pieces from different places; a marketing course here, a template from a Facebook group there,” she explains. “Nothing was designed specifically for them, and nothing connected the dots.”

This fragmentation is exactly what led to the creation of Beauty Hub, Australia’s first all-in-one platform designed specifically for salon owners and aesthetic professionals.

From Clinical Expertise to Business Confidence

The transition from practitioner to business owner remains one of the most challenging shifts in the industry.

“The beauty industry is full of passionate, highly skilled professionals who trained to transform skin and help people feel incredible, not to manage P&Ls, run marketing campaigns or navigate HR,” Mitchell says. Beauty Hub was built to meet that reality head-on.

From the outset, the platform is designed to feel practical rather than theoretical. Members begin with a one-on-one strategy call, followed by ongoing access to workshops, templates, tools and a private community. Each component grounded in real-world clinic experience.

“What makes it different is that it’s not theory,” she says.

“Everything inside Beauty Hub comes from our team’s 30+ years of real experience building and scaling clinics across Australia and internationally.” This lived experience is central to the platform’s positioning. It’s not about teaching from the outside but supporting from within.

“We know what it feels like to manage a team roster at 11pm on a Sunday night. We’ve lived it,” Mitchell adds. “We’re not just teaching business skills, we’re walking alongside them while they build the confidence to own them.”

Bringing Growth Into One Place

Historically, clinic growth has been fragmented, spread across multiple providers, platforms and investments.

“For so long, clinic owners have had to piece together their own growth strategy from scratch,” Mitchell explains. “Hiring a marketing freelancer, subscribing to a separate education platform, trying to negotiate supplier deals on their own. It’s exhausting and expensive.”

Beauty Hub consolidates these moving parts into a single ecosystem, bringing strategy, education, performance tracking and supplier partnerships together under one roof.

“When your strategy call, KPI tracking, marketing templates, training workshops and supplier perks all live in the same place, growth becomes something you can actually plan and measure, not just hope for,” she says.

From left to right: Foundry Co-founders Samantha Mitchell, Alex Edwards, Samuel Bird

“When your strategy call, KPI tracking, marketing templates, training workshops and supplier perks all live in the same place, growth becomes something you can actually plan and measure, not just hope for”

Early results from founding members suggest that integration is key. Clinics are gaining clarity on their numbers, implementing structured campaigns and accessing brand partnerships with names such as Vida Glow, DMK, Synergie Skin and Dr. Spiller.

“It all compounds,” Mitchell says. “Our goal has always been to make growth feel less overwhelming and more achievable.”

Where AI Meets Everyday Operations

A defining feature of Beauty Hub is its integration of AI, not as a standalone tool, but as something embedded into daily workflows.

“We knew early on that if we were going to build a platform for busy clinic owners, it had to work around their schedule,” Mitchell says. One of the most immediate applications is in marketing.

“Salon owners can use AI tools within the Hub to draft social media captions, email campaigns and SEO, all tailored to the beauty industry,” she explains. “Instead of staring at a blank screen at 9pm, they’ve got a starting point that actually sounds like them.”

Beyond content creation, AI is also being used to translate business data into actionable insights, alongside tools like the treatment profitability calculator and sales tracking features.

“We’ve integrated AI into our business insights, helping members make sense of their numbers without needing a finance degree,” she says. “It highlights trends, flags areas that need attention and helps turn data into action.”

For time-poor clinic owners, the impact is simple—less friction, more clarity.

Redefining What Success Looks Like

While the platform itself is robust, Mitchell is clear that success isn’t measured in subscriptions or scale.

“For us, success has never been about subscriber numbers or platform metrics, it’s about impact,” she says. That impact is measured in confidence. In clinic owners who understand their numbers, feel in control of their business and have a clear direction for growth.

“If a clinic owner tells us they finally feel in control, that they have a marketing plan they can actually execute, that’s success.”

Built on a no lock-in model, Beauty Hub is designed to earn its place month-to-month, reinforcing its value through ongoing support rather than obligation.

Looking ahead, the teams focus remains on depth, expanding workshops, strengthening brand partnerships and continuing to build tools that save time and drive revenue. But the broader vision extends beyond the platform itself.

“When clinic owners are better supported, their teams thrive, their clients get better experiences and the whole industry elevates,” Mitchell says.

It’s a shift from isolated growth to collective progress, one that positions Beauty Hub not just as a platform, but as infrastructure for the next phase of the industry.

7 AI Prompts That Will Save You Hours As An Aesthetic Practitioner

Work smarter, not harder.

Clinics and medispas are expected to do more than ever. Create consistent content, educate patients, stay compliant and maintain a strong brand presence. For many practitioners, marketing has become as time-consuming as it is essential.

Enter AI. Tools like ChatGPT, Claude, or Gemini, to only name a few, are quickly becoming a behind-the-scenes assistant for clinics, helping streamline communication, generate ideas and reduce the dayto-day marketing load. But as many practitioners are discovering, the quality of the output depends entirely on the quality of the input.

In other words, it’s not just about using AI — it’s about knowing what to ask.

Here are seven practical prompts aesthetic clinics can start using immediately to improve efficiency, consistency and patient communication.

1. The Compliant Social Caption

Creating engaging content that also meets advertising guidelines can be a challenge.

Prompt: “Write three educational Instagram captions for a cosmetic clinic about [treatment], ensuring the tone is professional, avoids exaggerated claims, and aligns with Australian advertising guidelines.”

This helps clinics strike the balance between visibility and compliance — particularly important under increasing scrutiny from bodies like AHPRA.

2. The Patient-Friendly Explanation

Translating clinical language into something patients understand is a skill — and a time-consuming one.

Prompt: “Explain [treatment] to a patient in simple, non-promotional language, including how it works, who it’s suitable for, and what results they can realistically expect.”

This is ideal for consultation prep, website copy or even front desk training.

3. The Before-and-After Caption (Done Properly)

Before-and-after content remains powerful — but also highly regulated.

Prompt: “Write a compliant caption for before-and-after results of [treatment], focusing on patient journey and practitioner expertise, and avoiding guaranteed or subjective claims.”

Used correctly, this can help clinics showcase outcomes while staying within advertising guidelines.

4. The Objection Handler

Every practitioner hears the same questions daily — from concerns about pain to fears around downtime.

Prompt: “List five common patient concerns about [treatment] and provide clear, ethical responses suitable for use during consultation.”

This not only saves time but helps ensure consistent messaging across the team.

5. The Email That Patients Actually Read

Email marketing remains underutilised in many clinics — often because it takes time to get right.

Prompt: “Write a patient email introducing [treatment or device], focusing on education, suitability and consultation booking, without using sales-heavy or exaggerated language.”

The result is communication that feels informative rather than promotional — a key distinction in today’s environment.

6. The Treatment Package Builder

As the industry shifts toward combination treatments and long-term planning, packaging becomes increasingly important.

Prompt: “Suggest three treatment packages combining [treatment/device/skincare], including target concerns, ideal patient profile and positioning.”

This can help clinics move beyond one-off treatments and toward more strategic, results-driven offerings.

7. The Content Planner

Consistency is often where clinic marketing falls down — not for lack of ideas, but lack of time.

Prompt: “Create a two-week content plan for an aesthetic clinic, including educational posts, treatment highlights and patient FAQs, aligned with a professional and compliant tone.”

A simple way to bring structure to social media without overthinking every post.

A Final Word: Use With Intention

While AI can significantly improve efficiency, it’s important to remember that it is not a clinician. All content should be reviewed, refined and aligned with both your brand voice and regulatory requirements set by organisations like Therapeutic Goods Administration.

Used thoughtfully, however, AI has the potential to become one of the most valuable tools in a clinic’s marketing toolkit — not by replacing expertise, but by supporting it, and simply saving you some time.

Because in a fast-moving, highly regulated industry, the clinics that communicate clearly, consistently and compliantly will always have the edge.

WRITTEN BY DIGITAL EDITOR NADINE DILONG

The Future of Aesthetic Care Is Connected

How DKL app is connecting the AI dots.

As AI becomes more integrated into the healthcare landscape, we are coming up against a new problem: these platforms remain fragmented. Clinics are increasingly adopting artificial intelligence across patient intake, consultation, treatment planning, and follow-up, yet most of these tools operate independently. The result is a disjointed experience where information is collected, but not truly connected.

For patients, this often means repetition. They explain their concerns to an AI receptionist, only to repeat them again during the consultation. Notes are captured, but context is lost. Follow-ups are sent, but feel generic. While the technology is advancing, the experience can feel anything but personal. This is the gap Dr. KuDos Lab (DKL) is aiming to close.

“While the technology is advancing, the experience can feel anything but personal. This is the gap Dr. KuDos Lab (DKL) is aiming to close.”

While many clinics have embraced AI to streamline operations, few have solved the issue of continuity. Patient data exists, but often in silos. What gets lost are the nuances—motivations, emotional drivers, and personal goals—that shape meaningful care.

DKL approaches this differently. Its consultation scribe is designed to capture more than just clinical notes, identifying what sits beneath the surface to build a deeper understanding of each patient. This insight is then layered with additional data points, including facial scanning, treatment tracking, and ongoing communication.

Over time, these touchpoints come together to form a comprehensive, evolving patient profile—one that practitioners can actually use.

The real shift lies in integration. When systems are connected, each interaction builds upon the last. Practitioners are no longer starting from scratch; instead, they step into a conversation that already holds

context. This continuity changes the dynamic of care, allowing for more informed, intuitive decision-making.

It also has a direct impact on patient engagement. Follow-ups move away from generic check-ins and toward more considered, relevant communication. Rather than receiving a standardised message, patients are engaged in a way that reflects their individual journey, preferences, and progress.

In an industry built on trust and perception, this level of personalisation matters. Patients may not always understand the technical detail behind a treatment, but they are highly attuned to how an experience makes them feel.

Of course, as AI becomes more prevalent, there is an ongoing concern around losing the human touch. DKL positions itself not as a replacement for practitioners, but as a support system—one that enhances their ability to connect. By surfacing meaningful insights at the right time, it allows practitioners to focus less on administration and more on the patient in front of them.

Here, the technology fades into the background, enabling more present, personalised interactions. Looking ahead, the future of AI in aesthetics will not be defined by automation alone, but by how intelligently that automation is applied. Systems that simply process information will fall short. Those that connect, contextualise, and remember will set a new standard.

DKL’s approach suggests that the next phase of AI in aesthetics isn’t about doing more—it’s about remembering better. And in doing so, creating a patient journey that feels not only seamless, but genuinely personal.

From Clinic Floor to Device Innovation

How Nurse Jaclyn Is Simplifying Technology Investment With DermTech Devices

With more than 16 years in the aesthetics industry and three thriving clinics under her belt, Jaclyn Isaacs has seen firsthand how the right technology can transform both patient outcomes and clinic performance.

As the founder of Art of Aesthetics (And two-time SPA+CLINIC cover star), Isaacs has built her reputation on delivering results-driven treatments — but behind that success lies years of navigating one of the industry’s most complex challenges: choosing the right devices.

“When I first started investing in technology, there were so many options available, all with different claims, specifications and price points,” she explains. “It can be incredibly overwhelming.”

That experience ultimately led to the launch of DermTech Devices — a solution designed to bring clarity, confidence and commercial viability to clinics investing in capital equipment.

Built From Real-World Experience

Unlike many device distributors, DermTech Devices has been developed from the perspective of a working clinic owner.

Isaacs has personally purchased, trialled and integrated multiple devices across her clinics, giving her a clear understanding of what works — and what doesn’t — in a busy, results-driven environment.

“I made it my mission to simplify that process for others,” she says. “DermTech was created to help clinic owners cut through the noise, make informed decisions, and invest in technology that truly aligns with their clinical goals and patient outcomes.”

This practitioner-led approach is reflected in the company’s core pillars: clarity, education and longevity.

Removing the Pain Points

For many clinics, investing in devices comes with a level of uncertainty — from ongoing consumable costs to maintenance and servicing requirements. DermTech Devices aims to remove these barriers.

Its portfolio includes TGA-aligned technologies selected for consistent clinical outcomes, versatility across indications and practicality in a real-world setting. Importantly, the offering is structured to support long-term business sustainability, with no consumables, a two-year warranty and complimentary servicing included.

The result is greater cost certainty and peace of mind — two factors that are increasingly important for clinics navigating a competitive and evolving market. So far, the portfolio includes three lasers and a skin analyser.

Beyond the Device

For Isaacs, however, success isn’t just about the technology itself. One of the most common challenges she has observed is not purchasing a device — but knowing how to integrate it effectively into a clinic’s offering.

“It’s not just about choosing a device,” she says. “It’s about knowing how to use it, market it and ensure it becomes a valuable part of the business long-term.”

To address this, DermTech Devices includes a comprehensive marketing framework designed to help clinics position treatments, build packages and drive patient uptake. This dual focus on clinical outcomes and commercial performance reflects a broader shift in the industry, where success is increasingly defined by both results and return on investment.

A More Informed Future

As the aesthetics space continues to evolve, Isaacs believes practitioners need more than just access to technology — they need guidance.

“Ultimately, the goal is to provide clinic owners with confidence and direction,” she says. “So they can invest wisely, avoid common pitfalls and grow with purpose.”

In a market saturated with choice, that clarity may prove to be one of the most valuable assets of all.

Learn more about DermTech at dermtechdevices.com.au.

WRITTEN BY DIGITAL EDITOR NADINE DILONG

Jaclyn Isaacs

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