MANAGEMENT
The checklist for any business at the top of their game
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being the best. Generally, this refers to their product or service, but it tends to flow through to every part of their business. The culture is so strong that being anything, but the best is not really considered an option, and it shows.
HEY HAVE A DEEP AND INGRAINED T CULTURE THAT IS ALL ABOUT BEING EXCELLENT AT WHAT THEY DOW
Being ‘committed’ covers so much territory. The businesses that are the best at what they do have a high level of commitment to their people, their customers, their suppliers and their industry. They are loyal, they are considered. Their commitment is simply to do what they do better than anyone else – and they understand they can’t do that on their own.
hen looking to really define what ‘being the best’ actually means, I decided to look at what I see in the businesses I’ve worked with and studied around the world that are clearly considered the abso¬lute best at what they do, and who charge accordingly. These are the characteristics, and perhaps a self-review checklist, for any business that is at the absolute top of its game.
1
Without a doubt, these businesses have an internal culture that is absolutely, and probably obsessively, about 84 INCLEAN September / October 2021
2
THEY ARE TOTALLY COMMITTED – TO EVERYTHING