INCLEAN January-February 2021

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Lauren Micallef Oceania Manager, ISSA How did ISSA adjust to the impact of the pandemic? The pandemic presented challenges to organisations across all sectors, but there’s no doubt the cleaning and hygiene industry was impacted as much or more than most. That said, ISSA responded to the ‘new normal’ as proactively as possible. As an industry association, we took the opportunity to support our members and industry stakeholders through these unprecedented circumstances with information for members updated through the global and Oceania COVID-19 Update pages on the ISSA website, newsletters, and relevant alerts. We worked with member benefits to ensure information was distributed to the industry. In mid-2019 the Global Biorisk Advisory Council (GBAC), a recognised leader in training, education, and certification in Forensic Restoration biorisk management, decontamination, and infection-control disciplines became a division of ISSA. This was a key alignment for the association, especially with the emergence of COVID-19. 46 INCLEAN January / February 2021

Throughout the year the GBAC Fundamentals course and GBAC Star Facility accreditation became available as well the production of various infographics and tip sheets designed to benefit and support the market. In 2020, ISSA Oceania took ownership of the INCLEAN brand and the ISSA North America Show became virtual as well, which opened up wonderful opportunities for even more people from our region to attend, network and learn. Although it was unfortunate to have to postpone the ISSA Cleaning & Hygiene Expo to October 2021, we’re working hard to make the rescheduled show to be bigger and better than ever – with more leading industry experts engaged as speakers, and more facility managers and building service contractors expected to attend.

What will be the immediate focus for ISSA in 2021? As the leading trade association for the cleaning industry worldwide, the overall goal for ISSA is always to provide unparalleled opportunities for members to make connections, improve