GLOBAL LEADERS
Sébastien Bazin
Chairman and CEO Accor The future of hospitality depends on the sustainability of the industry.
40
HM The Business of Accommodation
I
have always said it, we work in a blessed industry. No-one could have imagined how quickly the travel and leisure industry has bounced back after the pandemic. 2022 was an astonishing year and I am pleased to say our teams are now back doing what they know and love best: taking care of our guests. All around the world our teams are focused on delivering the very best in hospitality and 2023 is lining up to be a fantastic year for tourism. We have seen already a clear evolution in the guest’s desire for more life-enriching and accessible travel experiences as well as the blending of leisure and business travel. Some guests are now increasingly seeking to combine hotel