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Success stories
Fulkrum Scaling up in anticipation of a turbocharged 2023/2024 The solution Owen Gibbons, Commercial Director
How is Fulkrum thriving? After another successful year of growth in 2022, quality control and technical services provider Fulkrum will be accelerating its global expansion strategy over the next couple of years. Having worked hard behind the scenes focusing on recruitment, restructuring and skills development, the company is seeking to scale up and open new streams of business as it continues to expand its offering to support cross-industry projects. The challenge Since establishing in the UK in 2011, Fulkrum has provided expert vendor surveillance and technical staffing services to companies operating in the energy industry around the world. With a network of in-house experts and an active database of over a million engineering and technical personnel, Fulkrum has steadily grown and expanded its infrastructure over time, enabling it to offer turnkey inspection, expediting, auditing and technical staffing solutions to clients in a responsive and agile manner – no matter where they are or what stage of the project they are working on. As the firm headed towards the end of the last decade, the need to diversify into other energy subsectors became essential in order to properly scale and safeguard itself in the longer term. This would require a new approach to people and culture within the business, as it continues to deliver consistent and class leading service.
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EIC Survive and Thrive
Over the last two years, Fulkrum has been implementing significant changes to support the growth of the business. A new leadership strategy was formed in 2020 which allowed Fulkrum to move away from a purely centralised decision-making model, with regional and departmental managers given the training and autonomy to drive business development opportunities in new markets. One of the most significant moves was the promotion of Brock Falkenhagen to the role of Global Vice President in May 2022. Having seen significant success operating Fulkrum’s Americas region after joining the firm in 2017, the decision was made to move him into a global position to spearhead international operations. Recruitment activity has increased across the organisation, with Fulkrum bringing in new disciplines of people with the necessary expertise and experience as they put down roots in Guyana, Mumbai, Italy and Qatar, among other territories, to prepare for growth over the next couple of years. Indeed, across 2022, the company expanded its direct hire team by 16%. Now led by an expanded HR team to drive hiring forwards, recruitment has been proactive in anticipation of winning clients, giving it the capacity to deliver immediately and efficiently. Alongside this, Fulkrum has continued significant investment in its proprietary software to help it better track project data and coordinate its operational processes. Named IRIS, the system has improved process efficiency and allowed key business performance metrics to be measured with opportunities for improvement realised. Fulkrum’s team members have had their KPIs and performance tracking metrics refined to identify individual opportunities for improvement and skill development. This
2023