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S U C C E S S

F R O M

U N R I V A L L E D C O R P O R A T E S A L E S

S E R V I C E


THE COMPLETE MANAGEMENT SERVICE FOR REPOSSESSED PROPERTIES, RELOCATION SCHEMES, PART EXCHANGE PROPERTIES AND A RANGE OF OTHER PROPERTY SALES.


what we do

services include

Spicerhaart corporate sales offers asset management and repossession services to corporate clients.

The disposal of an organisation’s assets from start to finish

Our highly experienced team is based in Blackpool and works closely with banks, building societies and other lending institutions that manage property. We also manage property sales from the commercial sector, housing organisations and property developers.

Selling off repossessed properties on behalf of mortgage lenders Offering a part exchange management service to property developers and new homes builders

We are here to fully satisfy your business requirements providing a UK-wide service using spicerhaart’s own estate agencies and auction departments. Where this is not appropriate we call upon our ‘select’ partner agencies. We ensure that in every case we employ the most suitable agent for the property to be sold.

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PROVIDING A PREMIER SERVICE, THE CORPORATE SALES DIVISION DEALS WITH A RANGE OF CLIENTS THAT INCLUDES BANKS AND BUILDING SOCIETIES, NATIONAL BUILDERS, UTILITY COMPANIES AND HOUSING ASSOCIATIONS.

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our service We offer a total management service for repossessions, part-exchanges, relocation schemes and a range of other property sales. We have put together a specialist team dedicated to providing the very best service and delivering consistent quality. Our goal for the corporate sales division is always to achieve the maximum sale price for the property in the shortest possible time. This is achieved by continual investment in people and technology. In our opinion the key to success in corporate business is the ability to react to change in a flexible and speedy manner. With over 150 years combined experience we are able to ensure that your business is in safe hands. Call and speak to one of our Account Managers for more information.

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CLIENT TESTIMONIALS

“I am pleased to confirm that the Building Society has used the services of Spicerhaart as Asset Managers for several years.  The service provided by Spicerhaart is excellent and I have no hesitation in recommending this company for the provision of Asset Management Services.”

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“We have utilised Spicerhaart’s services for the past 18 months, and in this time we have established a strong, productive relationship. They are fully receptive to change, adapting quickly and effectively to meet our demanding requirements.  A high focus on results and the quick turn around of their portfolio is an attribute that has seen results improve consistently since their services were acquired. Spicerhaart come highly recommended and will be an enhancement to any asset management panel.”

“We have used Spicerhaart Corporate Sales for nearly five years now and they are a valued member of our Asset Management panel. Spicerhaart have consistently met and exceeded the expectations that we have set them and also consistently performed to a high standard against that of our other panel members.  Spicerhaart have demonstrated an ability to sell the properties taken into possession for the best price possible in the quickest achievable timeframe. They take a very pro-active approach to the management of the properties in possession from the point of possession through to completion and this is reflected in the results which they have achieved.  The management of our cases is key to our disposal strategy delivering the required results. The bespoke approach which Spicerhaart Corporate Sales offers ensures that we achieve the best possible result on each case.”


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HOW WE WORK

service detail

estate agency

On receipt of instructions from the client we will activate the following:

We locate the best possible selling agent. In all cases the agent chosen will be the most suitable considering the property and its circumstances.

Acknowledge instructions by return of post Attend the eviction with the contractors Report by telephone (maximum 24 hours) that possession has been successfully obtained When possession has been successfully obtained our internal procedures are as follows: Secure property Drain water & central heating system Prepare inventory of goods remaining Place 14 day notice for owners to remove goods Advise utility companies to disconnect supplies and take final meter readings

The spicerhaart corporate sales team is located on the Fylde coast in Blackpool, Lancashire. The dedicated team at Blackpool continually monitor the agent’s performance and maintain a constant contact for day to day issues. In addition to this service our client account managers act as a liaison and a point of contact for all clients. The appointed selling agents are instructed to visit the property on a regular basis and once a sale is agreed we monitor it closely through to completion. Overall, the selling agent is contacted at least twice per week to discuss the marketing activity and any subsequent issues that may arise. When the selling agent forwards an offer to ourselves it is immediately reported to the client. Offers can be accepted by ourselves under an agreed mandate with a client if preferred.

Seal letter box Advise local police that property now in possession Instruct contractors to clean and clear Arrange for seven day inspections via selling agent Instruct valuers to attend and produce valuations within five working days Send summary to client Advise selling agent to commence marketing

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property review inspectors

reporting

The corporate sales team have a number of Property Review Inspectors. Their role is to visit each property that remains unsold after an initial eight week period and produce a full report.

The technology and systems that are currently in place are both flexible and informative. Our experience has shown that different clients require different levels of information. The key to our reporting is the flexibility available, we will work with you to ensure that our systems work with yours.

The report will consist of valuations, appraisals, comparables, agent interview, summary of branch information and any recommendations that are required. The Inspectors also back up the report with a full set of colour photographs. The pack is then forwarded to the client for their perusal.

As an example our reports can offer all or any of the following: Offers Viewings Advertising Inspections Asking price Contract dates Agent feedback Purchaser details Offers accepted Completion dates Sales fallen through Initial valuation figures Reductions and dates

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LPA Receivership We have a specialist in-house department which provides a wide range of LPA Receivership services. Our main staff members have a unique level of experience in the sector and are able to deal effectively with a varied and complex array of appointments. Successful LPA Receivership depends upon a detailed knowledge of a range of property related disciplines in addition to the required understanding of the role of the Receivers and the associated legislation. These disciplines in our view can best be described as those connected with residential and commercial property investment. We have an unrivalled level of experience in the area of residential and mixed use property investment. Our lead Receiver was a principal advisor to a major housing Group on a wide range of residential and mixed use investment opportunities as they built a substantial national portfolio between 2000 and 2006. The skills developed in investment appraisal, acquisition, development and refurbishment, portfolio management and disposal have proved invaluable when establishing the most suitable strategy for any given LPA appointment. Spicerhaart LPA has developed a framework of processes which ensures that all of the key elements required to achieve the most successful outcome are applied to every individual property in receivership in a consistent and timely manner.

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auctions Spicerhaart has its own auction division, Mustbesold.com with contracts exchanged on the fall of the hammer, providing the perfect solution for a speedy and definite property sale. Mustbesold.com is one of the top three auction houses in the country selling, on average, 80% of all properties entered into its sales. We sell property from all over the UK via 10 auctions a year at the prestigious New Connaught Rooms in Covent Garden, London. We sell on behalf of private individuals, charities, housing associations, councils, high street banks and many other corporate bodies. Our auctions are major events, attracting hundreds of bidders from all over the UK to the room as well as on the telephone and by proxy.

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residential lettings Our spicerhaart residential lettings division provides tailored solutions to both corporate and private landlords alike. With thousands of properties under management we can source, acquire, refurbish, let and manage residential property throughout the UK. As a leading member of the Association of Residential Letting Agents (ARLA) we act with the utmost professionalism and integrity and the company is represented within the Royal Institute of Chartered Surveyors Lettings Committee. We will instruct either a letting agent through our own network or a suitable local ARLA registered agent. The property will then be marketed via all the main property portals. In addition we have been part of the Tenancy Deposit Scheme (TDS) for a number of years, which ensures that any obligations as landlords are complied with under the 2004 Housing Act.

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property part-exchange The Builder Centre was established in 1999 and with a long standing reputation for quality of service, we continue to provide an unrivalled service to our builders and clients. We provide a service for assisted sales and part exchange supplying specialist support to builders and buyers with the commitment and dedication expected. Our intention is to make the link between builders and buyers completely seamless. We may not be selling the new build home, however we can sell the client’s existing home and liaise with builders on their behalf. This unique idea allows builders total control, via trained specialists all under one roof but with the knowledge and marketing expertise of our branches. We have a fully trained team that works with all builders and clients on part exchange deals, negotiating and completing transactions. Via the link between the builder and all parties involved in the sale of each property we aim to eliminate potential problems thus assisting the builder in maximising sales and finding our buyers their dream home. Through constant dedication we have earned ourselves an enviable reputation and we are delighted to be able to provide specialist support to builders throughout the country.

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latest technology We continually strive to deliver a market leading service and to achieve this we have invested heavily in a bespoke IT system, utilising state-of-the-art technology to provide both our staff and our clients with detailed information at the touch of a button. Through a password-protected website, clients can access a wide range of documentation relating to each case, including sales particulars, contractors’ portfolios and survey reports. Additionally, detailed management information reports are available, itemising simple completions lists to complex reports which can be downloaded into spreadsheet format with ease. As a result of feedback, and our own desire to stay at the leading edge of Asset Management, our technological solutions are subject to continual enhancement, supported by our team of in-house developers.

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accounting service

select panel management

We offer a total ‘in-house’ invoice service. This in effect means that we process all of your invoices that are incurred during the sale of the property.

Our aim is to consistently achieve the best price within the shortest possible timescale whilst acting in the best interests of the lender.

On completion, a final account is forwarded to you listing the complete breakdown of costs.

We do this by employing the agent best positioned to deal with the sale. This may be one of our National Group offices or one of our carefully selected panel of estate agents across the UK working to strict service level agreements. Whichever we instruct, you can be sure that they will have a wealth of knowledge within their local market and be best placed to achieve results.

Towards the end of the transaction we also acquire and satisfy the selling agent’s invoice (once funds have been received from your solicitors).

Our Select Panel of estate agents has been built and refined over many years to strategically enhance our existing branch coverage. Performance is consistently monitored including the use of ‘mystery shoppers’ and regular review meetings. The combination provides the perfect, truly national vehicle for property disposal throughout the UK.

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STAFF INVESTMENT PAYING OFF AT SPICERHAART

a winning team Spicerhaart invest heavily in the ongoing training and development of their staff. We pride ourselves in developing both rewarding and exciting careers along with delivering first class customer service. This winning combination creates a very effective way of working, beneficial to both employee and client. We actively encourage every member of staff to develop their own career and achieve personal goals. You can be sure that when you contact any member of our team that you consistently receive the very best of service. The spicerhaart group employs over 2,000 people, working in such diverse markets as financial services, estate agency, surveying, property management and general administration. The company is always interested to hear from well qualified and experienced individuals who are looking for an exciting and rewarding career.

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about spicerhaart Not only is spicerhaart one of the biggest mortgage brokers in the UK, we also operate the largest independent estate agency group in Europe, combining the strength of haart, Spicer McColl, Darlows, Felicity J Lord and Haybrook.

From the day we were established in 1989, we have led the way in new developments in financial services and estate agency. With Chief Executive Paul Smith and Managing Director Russell Jervis at the helm, we are continuing to grow.

We have transformed the way in which people buy and sell property – creating a one-stop shop for financial and legal services, surveying and estate agency.

We are investing in the ongoing development of our corporate and professional services and continuing to strengthen our compliance team to handle changes to regulations, while expanding our links with financial institutions and other estate agents.

Millions of pounds have been invested in technology, supported by extensive training of our workforce, to streamline and integrate all our operations. It has made us one of the most successful and profitable independent companies in the country. We value over a quarter of a million residential properties each year and arrange more than ÂŁ2.5 billion of mortgages. Our annual turnover is forecast in excess of ÂŁ100 million. We employ around 2,000 people in more than 200 offices, offering an extensive range of services through our diverse group of companies, which include many well known High Street names.


For more information about spicerhaart corporate sales please visit our website or contact us. design: www.themarketingcafe.net

Spicerhaart Corporate Sales Skyways Amy Johnson Way Blackpool FY4 2RP T: 01253 603000 F: 01253 603031 E: corporatesales@spicerhaart.co.uk W: www.spicerhaart.co.uk/corporatesales


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