Featured Online Brokerage
Questrade
stocks from 1¢/share ➪ Trade (min. $4.95 to max. $9.95)
➪ Buy ETFs commission-free ➪ No annual account fees account opening or ➪ No closing fees accounts are dual➪ All currency accounts
Not only did we see growth in new customers but we also saw growth among customers switching their accounts from other financial institutions and taking advantage of our “transfer for free” promotion, where they could transfer any account, of any size, from any financial institution and we rebated the transfer-out fees (up to $150) those institutions charged for moving the account. This year Questrade was ranked #1 in investor satisfaction by J.D. 16 / SparxTrading.com
Power among self-directed brokerages, and we were also ranked #1 for commission and fees and #1 for account information. For J.D. Power 2020 award information, visit jdpower.com/awards. We are proud to add this J.D. Power win to the growing list of accolades: winner of Canada’s ➪ 8X Best Managed Companies billion in assets under ➪ $18 administration over 100,000 new ➪ Well accounts opened annually #1 as Best Online ➪ Rated Brokerage – MoneySense 2019
#1 in customer ➪ Rated service
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his year we eliminated inactivity fees. Low fees are what customers expect from us, and this change continues to show our commitment to making investing more accessible to everyone. For 2021, as always, our focus is on our customers and making it easy for them to invest, with low fees. We have already significantly increased our customers’ onboarding resources, so they not only know how to invest with Questrade but also have a foundational knowledge about investing generally. We are developing an entire video series, so customers can learn the platform and get started trading quickly. You can count on us to continue to find ways to bring low fees to investors. And add education and new features to our platforms that make them even more powerful.
Q&A
2020 was a year of unprecedented change, not just for Questrade but for the entire industry. While online investing has been getting more popular since we opened our doors back in 1999, the pandemic significantly increased interest in doing more of your financial transactions online, including investing. In 2020, Questrade saw enormous growth across the board. As Canada’s fastest-growing online broker, we saw a surge in customers switching over and opening accounts at an unprecedented rate. Essentially, more and more Canadians are choosing to move away from high-fee investments and retire wealthier with Questrade. With Questrade you enjoy low fees and keep more of your money.
Q1 What can beginner investors expect from your firm? Helping Canadians become confident investors is what we do every day. And it’s important not only to serve their needs today but also to teach them more about the markets as things happen. When COVID-19 hit, we sent out resources to help customers make sense of the markets. This investing series was focused on how markets historically rebound after pullbacks, to help arm our customers with knowledge to navigate through the uncertainty. We regularly communicated with customers throughout the pandemic, giving updates on our operations and the market, so they can feel confident that we are here for them and they are not alone. We have also partnered with Passiv, a portfolio-rebalancing tool, to make it even easier for customers to manage their investments. Anyone with a Questrade account receives a free subscription to Passiv Elite, their highest-tier plan. All customers have access to real-time quotes and fast trade executions.