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WINTER 2019

THE ONLY MAGAZINE FOR PLUMBING & HEATING STUDENTS

INSIDE... 20 QUESTIONS WITH PLUMBERPARTS SPECIAL FEATURE: WATER TREATMENT HALL OF SHAME

“ Without HIP, my goals would have been a lot harder to achieve ” Jon-Marc Sullivan


Which? Best Buy. For the 2nd year running.

VITODENS 050-W

VITODENS 100-W

VITODENS 100-W

VITODENS 111-W

VITODENS 200-W

29 kW Combi

26 kW Open Vent

30 kW Combi

35 kW Storage Combi

35 kW System

“Fantastically reliable boiler brand” “Many engineers put Viessmann on a pedestal as the very best on the Market” Which? Gas Boilers September 2018

www.viessmann.co.uk


MANAGING EDITOR: CELIA MATTHEWS celia.matthews@sng-publishing.co.uk ASSISTANT EDITOR: HOLLY CARTER holly.carter@sng-publishing.co.uk DIGITAL EDITOR: TOM TRACEY tom.tracey@sng-publishing.co.uk

Welcome to the Winter 2019 edition of your favourite study companion, HIP Magazine! We’re buzzing for a fantastic 2019, especially with our HIP UK Apprentice of the Year competition coming up fast.

GRAPHIC DESIGNER: LEE OWEN design@sng-publishing.co.uk TECHNICAL CONTRIBUTORS: Jerry Whiteley, CIPHE ADVERTISING: PATRICK BLORE & ZOË TANNER sales@sng-publishing.co.uk

J

PRINTERS Stephens & George, England

anuary and February will see talented Plumbing & Heating students and apprentices compete in 7 regional heats, and eventually in our Grand Final in March. The HIP team can’t wait to meet you all, and this year’s competition is looking bigger and better than ever.

GENERAL ENQUIRIES To subscribe to HIP Magazine call 0870 774 3049 or subscribe online at www.hip-magazine.co.uk

DISCLAIMER HIP Magazine is published by SNG Publishing Ltd (SNG). All content and artwork is © SNG Publishing Ltd or its contributors and SNG is a trade mark of SNG Publishing Ltd. No part of HIP Magazine may be copied, transmitted or published in any form or by any means without prior permission. Although SNG has made every effort to ensure the accuracy of this publication, it does not verify any claims or other information appearing in the advertisements contained in HIP Magazine. It therefore cannot accept any responsibility whatsoever for consequences that may arise from the content or artwork contained in HIP Magazine, including any errors or omissions or any opinions or advice given therein. This publication and its content is not a substitute for professional advice on a particular matter. Advertisements are accepted for publication in HIP Magazine only upon SNG Publishing Ltd standard terms of advertising.

This edition is jam-packed full of great interviews and features, as well as a catch up with 2013 HIP UK Apprentice of the Year winner, Jon-Marc Sullivan. His story since winning is amazing – you’d be a fool to miss it. We also had a lovely chat with YouTube sensation Jimmy Lawrence aka Plumberparts to find out what he’s loving at the moment. On top of that, as always, we have tons of exercises, quizzes and info to give you a studying boost. So here’s to HIP warming up your winter blues and, as always, don’t hesitate to get in touch!

Celia Matthews Managing Editor

© SNG Publishing Ltd, 2019

HIP-MAGA ZINE .CO.UK HIPMagazine

hip_magazine_

HIPPlumber

www.linkedin.com/ company/hipmagazine/


CONTENTS FEATURES

18

01.

04. News

28

50

62

02

Editor’s Note

H IP I WI NTER 2 0 1 9 I C ON T EN T S

06.

What’s New?

08.

Viessmann Competition

10.

Plumber Profile: Andy Cam

12.

Interview: Previous HIP UK Heating Apprentice

of the Year Winner

14.

The HIP UK Heating Apprentice of the Year

Competition 2019

16.

Through the Keyhole: York College

18.

Leading the Way in Smart Technology

20.

Quizzes to Give a Kahoot! About

22.

Radiators: Try Before You Buy

24.

Put a Spring in Your Spec

26.

Underfloor Heating: A Smarter Choice

28.

The Coolest Heating System on the Market

30.

Evolution of Oil Heating

32.

The Green Answer to Rural Heating

34.

Shower of Praise for Triton Training

36.

The Best Way to GROHE Your Understanding

38.

Industry-leading Training for Industry-leading

Engineers 40.

Specflue’s Training Facility Ticks All the Boxes

42.

Vents, Flues and Chimneys: What You Need to Know

44.

Grow Your Business, Grow Your Power Flush

46.

Power Flushing Myths Debunked

47.

A Boost for Plumbing Businesses

48.

Keep it Sealed

50.

The Future of Magnetic Filtration

52.

Soft Sales


54.

20 Questions with Plumberparts

56. App-rentice 58.

Alternative Dictionary and BMA Blog

60.

Things They Don’t Teach You in Class

62.

HIP on Tour

74.

Hall of Shame

76.

Product Showcase

38

06

08

46

74

14

52

32

54

40 EXERCISES

24

64.

Vents, Flues and Chimneys Anagrams

65.

Water Treatment, Filters and Power

Flushing Wordsearch

66.

Underfloor Heating Crossword

67.

Oil, LPG and Electric Heating Riddles

68.

Underfloor Heating Multiple

Choice Questions

70.

Electric Heating Questions

72.

Hot Water Safety Questions

C O N T EN T S I WI NTE R 2019 I H IP

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INDUSTRY NEWS READ THE FULL STORY IN THE NEWS SECTION OF

HIP-MAGAZINE.CO.UK UK PLUMBER RECOGNISED AT EUROSKILLS Matthew Barton, employee at W.E. Barton and apprentice at Kendal College, gained a Medallion for Excellence for Team UK in Plumbing and Heating at EuroSkills 2018 in Budapest last September. The competition encourages world-class standards in skills and trades. The Plumbing and Heating competition was held across 3 days as part of ‘Construction and Building Technology’. Matthew said: “Nationals was pretty mad but this was at another level, it has been a good test.”

PLUMBPAL RELEASES PIPELAGGER PRO FOR PERFECT FINISHES Bristol plumbers’ merchant PlumbPal has released a new tool to help students and apprentices get the perfect finish on every job – the PipeLagger Pro. Industry research has proven students are not equipped or educated to execute a professional finish on their workmanship, resulting in a poor finish onsite for customers. Furthermore, when lagging has been installed substandardly around fittings, this has proven to promote heat losses and higher energy consumptions. PipeLagger Pro has been purposely designed with the plumbing and heating installer in mind to eliminate guesswork, minimise wastage and reduce installation time. The pre-formed adjustable profiles accommodate a multiplicity of wall thicknesses, whilst overcoming a diversity of pipework configurations.

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H IP I WI NTER 2 0 1 9 I N E WS

CITY COLLEGE NORWICH REFURBISHES WORKSHOP AND LAUNCHES NEW APPRENTICESHIP Graham the Plumbers’ Merchant provided £10,000 to refurbish a workshop at Norwich City College, after it was successful in their College Refresh competition. A further £1,000 came from ADEY after apprentice Anthony Iacovazzo won the 2018 HIP UK Heating Apprentice of the Year competition. Generous donations of boilers, controls, cookers and hobs were made by Worcester Bosch, Beko, and Vaillant, which were installed free of charge by Gasway engineers. Anton, ADEY & Rothenberger also provided specialist equipment for each of the bays at a reduced cost. The college has taken the opportunity of the refurbishment to launch a new Gas Engineering Apprenticeship. The first 14 apprentices on the course recently began their training in the new facilities.


DANFOSS LAUNCHES HEATING CONTROL VIA ALEXA Danfoss has launched a free Smart Home Skill for Alexa – allowing homeowners to use voice commands to control the temperature in their home. The Skill is enabled via the app for the Danfoss Link™ Central Controller or Danfoss TPOne-S™ programmable room thermostat. Once a pairing code provided by the app has been entered into the Alexa system, homeowners can use voice commands to control the temperature in their house for optimum energy efficiency and comfort.

POLYPIPE DONATES BEAR NECESSITIES TO GRIZZLY NEW ARRIVALS Polypipe has helped three rare Asian bears to discover the joy of play and exercise their brains in their new UK home. The Doncaster-based firm donated plastic toys and puzzle feeders to the trio of Ussuri brown bears, which arrived at Yorkshire Wildlife Park in August. The company worked with the park to design a variety of bespoke toys, which have become a hit with brothers Kai and Riku, and 27-year-old female Hanako, following their epic 5,400-mile journey from the Far East. Cameron McLellan, managing director at Polypipe Building Products, said: “As a Doncaster business, we’re delighted to be able to support the park and look forward to donating more items in the future.”

TIPS TO PROTECT VANS FROM THIEVES LeaseVan.co.uk has researched the most effective and affordable ways for van drivers to improve their security. 1. Remove valuables: It’s worth popping valuables in the garage to keep them fully protected. 2. Consider your parking: Park in a garage, on a driveway, close to your front door or in a well-lit area covered by CCTV. 3. Get a lockable tool box: This may discourage thieves. 4. Prioritise security: Most modern vans offer a good range of security features – think about security over appearance. 5. Invest in simple security upgrades: Handbrake locks and heavy-duty steering wheel locks are just some simple measures to boost security. 6. Look at the latest technology: Check out the more advanced electronic alarms and vehicle tracking devices.

THE INDUSTRY’S DIRTIEST LITTLE SECRET REVEALED Installers were asked to share their top piece of advice for using water treatment or filters via Twitter. At the end of each week, a panel of judges voted for their favourite entry. Liam Ingarfield from Ezi-Flow Plumbing and Heating was chosen as the overall winner of the competition in a public poll on Twitter that saw him clinch the top spot with 53% of the vote. Liam, who won a £200 holiday voucher, said: “It’s great to see Sentinel doing their bit to encourage installers to share tips, I picked up some very valuable hints myself and I’m glad others found my entry useful.”

LIAM INGARFIELD FROM EZI-FLOW PLUMBING AND HEATING HAS WON SENTINEL’S #DIRTYLITTLESECRETS COMPETITION.

N E W S I WI NTE R 2019 I H IP

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BY TOM TRACEY, DIGITAL EDITOR

It’s been an exciting few months for HIP digitally, as more and more people have come across our new website. We took our Kahoot! quizzes on the road before Christmas, visiting colleges around the country and showing students and apprentices how they can help support their studies in a fun, interactive way. Plus, it’s a great excuse to get your phones out during class! If you haven’t checked them out yet, what are you waiting for? There are a mix of quizzes based on topics within the syllabus, or more general quizzes based on terminology and products. The last few months on social media have been great at HIP. We surpassed 5,000 followers on Twitter and celebrated with a giveaway, with ADEY providing a bundle as the top prize. Not stopping there, we ran a 12 Days of Christmas giveaway with around 2,500 entrants hoping to win prizes from the likes of Stanley, WAGO, Mira Showers, Alpha Heating Innovation, Polypipe, Wirquin, Triton Showers, Pegler and ADEY. Starting in February, we will be launching our new Employer of the Month award where you can nominate your employer if they’ve gone above and beyond in their training and supervision. Take a look at our website for the full details. We will be posting fun content regularly on our YouTube channel over the coming months, including highlights from the upcoming HIP UK Heating Apprentice of the Year competition. So stay tuned to all of our social media channels!

GET IN TOUCH!

WHAT'S NEW?

DIGITAL COLUMN

These last few months have seen the plumbing community come together like never before, as #noVANber saw nearly 40,000 tradespeople, their friends and families sign a petition for the government to take van theft more seriously. The petition, set up by plumber Peter Booth (@pbplumber), explained how much of an impact the loss of a van and tools can have on a tradesperson, as it can lead to time out of work, cost of replacements and loss of livelihood. Although the petition didn’t reach the 100,000 signatures it needed to be debated in Parliament, its nearly 40,000 signatures prompted a response from the Government. More than anything, #noVANber united tradespeople from all spheres across social media, and even led to offerings of free, unused tools from tradespeople to those who had been victims of van or tool theft. In the spirit of bringing together the plumbing community, we have some great interviews in this edition with everyday plumbers who were training just like you once. Jon-Marc Sullivan, winner of the 2013 HIP UK Heating Apprentice of the Year competition fills us in on what he’s been up to since, while our Plumber in Profile, Andy Cam, talks about his business and best stories.

HIP is you, “ The heart of dents and tu s le ib d re c our in e future of th , s e c ti n re p p a the industry ”


FUN FACTS m’,

lumbu derived from ‘p is ’ ng bi m lu ‘p The word d for lead. the Latin wor

@pbplumber In this edition, we also take a crossover into other trades. As technology advances, simple and efficient appliance control becomes more and more desirable for customers, meaning electrical elements are now included in many more household appliances. As everyday objects become internet connected, and the market becomes increasingly environmentally conscious, electrical installation is fast becoming crucial for plumbers, and WAGO tells us all about ways to make this easier. Graham the Plumbers’ Merchant also keeps us up-to-date with smart heating controls in this issue, while our App-rentice feature showcases some of the best apps on the market for making a plumber’s job easier, safer and more efficient. In the trend of keeping up-to-date, we devote some time to training in this issue, with Grohe, Vaillant and Triton telling us about their manufacturer training schemes and ways to keep your trade top of the game. The heart of HIP is you, our incredible students and apprentices, the future of the industry. We’re so lucky to be part of such an incredible learning community, and we’re so excited to cover that in our HIP on Tour and Through the Keyhole features in this edition. We’ve loved meeting so many of you throughout the last year, and we can’t wait for more in 2019. So, without further ado, flip the page and get learning!

RTER, BY HOLLY CA OR IT ASSISTANT ED

rson will The average pe of their spend 3 years t. life on the toile

Ozzy Osbourne was a plumber’s apprentice before he turned to music.

The Tremont H otel the USA to inco in Boston was the first hote l in rporate indoor plumbing in 1 829. er shower The largest ev 8m measured 30.4 and e id w m long, 12.9 3.04m tall.

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WH AT ’ S N E W ? I WI NTE R 2019 I H IP

07


VIESSMANN

COMPETITION

WIN

1 OF 3 SPORTS BAGS FROM VIESSMANN

> THE LATEST INNOVATION IN HEATING TECHNOLOGY The incredibly efficient, cutting-edge Vitovalor 300-P represents the latest in heating technology. Providing simultaneous heating and hot water using advanced fuel cell technology to convert hydrogen into energy, it offers independence from rising electricity prices. The innovative Vitovalor 300-P features a proven fuel cell module from Panasonic within the micro CHP unit. Viessmann has integrated this fuel cell, proven in more than 200,000 applications in Japan, into a perfectly matched heating system with gas condensing boiler, DHW cylinder and control unit for maximum reliability. Vitovalor 300-P is the innovative alternative for decentralised power generation. Against the backdrop of discussions on energy and rising electricity prices, this solution is steadily gaining relevance. In the future, CHP technology will be an important part of central power generation.

HOW TO ENTER‌ 08

Send your answers by email to info-uk@viessmann.com by the 10th May 2019. Please remember to send your full contact details. Winners will be notified by email within 7 days of the closing date. Q. Which global brand has partnered with Viessmann to produce the Vitovalor 300-P fuel cell?

H IP I WI NTER 2 0 1 9 I C O M PE T I T IO N

Good Luck!


for a faster connection Push or Press with Pegler

For a comprehensive range of quality, innovative plumbing and heating products backed by a superb technical support service, make sure you connect with Pegler Yorkshire.

for more information Pegler Yorkshire Group Limited st. catherine’s avenue / doncaster south yorkshire / DN4 8DF / england tel:

+44 (0) 1302 560 560

email: info@pegleryorkshire.co.uk

www.pegleryorkshire.co.uk


PLUMBER PROFILE: ANDY CAM

HIP Magazine: How did you get into plumbing? Andy Cam: I was on the first ever Youth Opportunities Programme which gave me great knowledge and skills and built the foundation for me wanting to own a heating company. I did a 3-year City & Guilds course and a further 2-year Advance Craft certification. HIP: How long have you been a plumber? AC: 39 years! I’ve seen many changes but I’m still passionate about plumbing and welcome future changes! HIP: What do you believe makes your company different? AC: The personal touch! Customer service is key to building a strong reputation and client base. I ensure this is passed on to all apprentices that work alongside me. Consistently updating my knowledge through courses is also key to staying one step ahead. HIP: What’s your favourite part of the job? AC: Knowing you have helped somebody, solved a problem, that you are keeping people warm... cosywarm!

HIP: What advice would you give people looking to get into the industry? AC: Make sure you join a reputable company that is willing to invest time into you as an individual to develop your skills. Remember to listen well and ask questions! HIP: How do you use social media? AC: I am very active on Twitter and Instagram, which I use to keep abreast of what’s happening within the trade, review great products I have found and give tips. I like having fun with it, I don’t take myself too seriously! HIP: What’s your best client story? AC: I was working with an electrician for a sweet little old lady. She brought us many cups of tea, always accompanied by a plate of biscuits. I don’t like biscuits so the electrician would scoff them down. On day 3 I set about getting the teas and biscuits. I opened the tin to see several biscuits surrounding not only a half-eaten mouldy sandwich but a pair of false teeth! I was dying with laughter when I showed the electrician what he had been eating all week!

HIP: Which brands are you a fan of? AC: Ideal and Vaillant have the best innovative boilers with excellent backup services. I really rate parts from Thomas Dudley and McAlpine because they’re robust and user friendly. They are the Rolls Royce of plumbing and I love that they are made in Britain.

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HOT TIP CUSTOMER SERVICE IS KEY TO BUILDING A STRONG REPUTATION AND CLIENT BASE

H IP I WI NTER 2 0 1 9 I PLUM B E R PRO F IL E

We had a chat to Andy Cam, the owner of CosyWarm Central Heating & Plumbing in Sheffield, about his plumbing story, social media, and his best stories.

aka @CosyWarmPlumber

HIP: What do you do outside of work? AC: I love travelling with my family and am into football - Sheffield United! But the best thing I do is spend quality time with my kids, watching them grow and develop. HIP: Describe yourself in 3 words AC: Passionate, caring and fun! HIP: What couldn’t you live without? AC: Sad to say, but my phone.


Get a Head Start. Mira Showers Headstart is a practical, hands-on 2 hour session designed to give plumbing students an introduction to Mira showers including the latest product information and installation advice. Delivered by freelance lecturers with real-life plumbing experience, it’s guaranteed to give you a Headstart in your career.

Book in your Headstart session with Mira Showers now at:

www.mirashowers.co.uk/headstart

Plus, like and share the Mira Headstart Facebook page for all the latest information, aimed specifically at college students and apprentices.


PREVIOUS WINNER INTERVIEW JON-MARC SULLIVAN

With the 2019 HIP UK Heating Apprentice of the Year Competition nearly upon us, we decided it was time to catch up with an old friend. Jon-Marc Sullivan won the competition back in 2013, and we had a chat with him about his experience and what he’s been up to since. HIP Magazine: Tell us a little bit about yourself. Jon-Marc Sullivan: I studied at K College in Kent and graduated in 2013. I’ve been in the building industry for 14 years since leaving school. HIP: What originally made you enter the HIP UK Heating Apprentice of the Year Competition? JS: I first heard of the competition when my tutor was assessing my college work and suggested that I should enter. I was very proud and honoured to be considered. HIP: Can you describe a little bit about the competition? JS: During the heats, I felt very nervous. I’m not sure if it was

because of the competition or the pressure. My grandfather, who mentored me, and my fellow students, believed I could win. I was put on a very high pedestal. Once we had received the competition brief, I put in extra hours and started to feel more confident. To anyone entering this year I'd say, believe in yourself. You’re here because professionals recognised your abilities. While you will inevitably feel the pressure, it’s a fantastic opportunity and you should feel very proud. HIP: How has winning Apprentice of the Year helped you? JS: It helped build my confidence and prepare for my future. It was the highest achievement an

HOT TIP YOUR REPUTATION IS YOUR FUTURE

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H IP I WI NTER 2 0 1 9 I IN T E RV IE W

apprentice could receive, which was recognised by family, friends, trades and businesses. As a result of the award I was invited onto The Paul O’Grady Show and TV regional news. My family plugged it all over social media, much to my embarrassment! Without HIP, my goals would have been a lot harder to achieve.

“ Without HIP, my goals would have been a lot harder to achieve ”


HIP: What have you been up to since you graduated? JS: I worked with my grandfather until his retirement, working on million pound house boats, for English Heritage and for celebrities. When he retired, I started my own business, Coalesce Construction Ltd, covering building work across the south of England. Over the last year, we have grown from a team of 3 to having 14 tradespeople, 5 vans, a centralised office and a warehouse. We work for prestigious breweries, healthcare and architectural firms, and have all the accreditations to support the entire building sector. Our ethos is to look after our people, raise the standards of the industry and meet expectations of quality and value. HIP: What are the best and worst things about being a plumber? JS: The best part is that every day is different – I face a wide variety of challenges. And, of course, knowing our customers are satisfied with our work. The worst thing is that so many people believe plumbing is just changing a tap or a flush. But there is so much more to it. Our trade involves specialist work which needs correct training and the support of good mentors. HIP: What’s your best plumbing story? JS: One day I was working in a multi-million pound house. I was in the final stages of a radiator fitting, lying on the dust sheets covering the beautifully thick, expensive cream

WWW.COALESCECONSTRUCTION.CO.UK

carpets. In comes the customer, a lovely lady, very wealthy and always pleased with our work. She brings in a cuppa and places it beside me… yes, on the carpet. As she leaves, in bounds the pet dog, tail wagging, tongue flapping, jumping and licking my face. Surprised by the slobbering, I jumped up, catching the cup and throwing the contents across the carpet. It was no longer cream. Hopping up and down praying for a miracle, I soon realised my current frenzy wasn’t going to help. After checking the customer hadn’t seen, I began my SOS cleaning programme. It was like something out of a late-night ‘before and after’ teleshopping ad. Your plumber is now a carpet cleaner! Even better, the dog was still climbing all over me. I’ll never know how I got every last drop of tea out of that carpet.

HIP: What is your greatest achievement? JS: My greatest career achievement is winning the HIP Apprentice of the Year competition, which led onto my next greatest achievement, establishing my own business with my co-directors. HIP: Do you have a brand that you swear by? JS: Rothenberger. HIP: Would you encourage others to do an apprenticeship? JS: I have 2 young operatives who we will be supporting in a workplace apprenticeship. Apprenticeships are the future; training and support is required to ensure that standards are raised every year. HIP: Is there a particular person who has really influenced you? JS: My grandfather is my ultimate role model. He’s an amazing technician and people speak of his work throughout the industry. I am also blessed by having a good business mentor, my mother. Growing up in her office provided the business foundations required to support the future of Coalesce. HIP: Have you got any advice for current students? JS: Listen, study, practice, grasp opportunities and put in the effort, it will pay off. Good tradespeople have pride in their work and will never be short of it. Your reputation is your future.

I N T E RV I E W I WI NTE R 2019 I H IP

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APPREN OF THE YEAR 2019 This year we’re back for the 11th year of the HIP UK Heating Apprentice of the Year competition. Here’s what you can expect from our best competition yet. Spanning across 7 UK regions with entrants from over 80 colleges, heats take place throughout January and February. The winner of each regional heat and the highest scoring runnerup will go on to the grand final, which will take place at the ADEY head office in Cheltenham. Level 2 and 3 students will compete in practical tasks and be judged by industry experts. Last year’s finalists completed the most comprehensive test to date. Without giving too much away, this year’s competition is set to be even more exciting!

The HIP UK Heating Apprentice of the Year grand final will once again take place at the impressive ADEY Innovation Training and Conference Centre.

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The stakes are high, with an incredible list of prizes worth up to £10,000 up for grabs, not to mention the prestige for the winning student and their college. The prizes have been donated by well-known industry names including Platinum sponsor ADEY, Gold sponsor STANLEY, Silver sponsor Vaillant and Bronze sponsors WAGO, Graham The Plumbers’ Merchant, Pegler Yorkshire, Mira Showers, Corgi, Wilo & WaterSafe. Plus, every student who enters will receive goodies.

H IP I WI NTER 2 0 1 9 I APPRE N T IC E O F T HE Y E A R

Last year’s winner, Anthony Iacovazzo, from City College Norwich, said: “I thought I was dreaming at first. The quality of the other lads’ work was unreal. I knew it would be close but I didn’t think I’d get it!” When asked why he decided on plumbing he answered, “I didn’t want to do the job I was doing for the rest of my life so I did a plumbing course and I’ve never looked back since.” Taking part in the competition can do amazing things for a plumber’s career, and we now have 10 winners out in the world. We had a proper catch up with 2013 winner Jon-Marc Sullivan on page 12-13 of this issue to find out what he’s been up to since his win. Pick up our Summer issue to meet the talented 2019 winner. We can’t wait to see all competing apprentices and their lecturers throughout the next couple of months. The HIP UK Heating Apprentice of the Year competition is an incredible showcase of young plumbing talent, as well as a great opportunity for student plumbers to connect with each other and with industry experts.


#HIPAOY19 “ Prizes worth up to £10,000 ”

NTICE 2018 WINNER Anthony Iacovazzo

“ The HIP UK Heating Apprentice of the Year competition is an incredible showcase of young plumbing talent ”


THROUGH

THE KEYH LE Ever fancied a nose around another college? Then look no further. This issue, we were let loose in the plumbing department at York College – and we liked what we saw!

York College is the largest further education college in North Yorkshire, with its own Construction and Skills Centre. Amongst its many other curriculum areas, the college delivers courses in Plumbing, Electrical, Brickwork, Plastering, Carpentry & Joinery, Stonemasonry, Painting & Decorating as well as Construction & the Built Environment. Rob Holmes, Head of Construction at York College, said: “Our students are a credit to their discipline and in the future they will provide the construction industry with vital

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skills to grow our regional and national economy.” York College tutors have worked in the industry and are experts in their field. Working effectively with students and employers, they ensure career progression in the industry, with many full-time students gaining apprenticeships and progressing to employment.

H IP I WI NTER 2 0 1 9 I T HRO UG H T HE KE Y HO L E

Rob Holmes >


Specialist plumbing workshops, which use individual booths equipped with the tools and fittings required for the trade, provide the perfect teaching environment for courses at Level 2 and 3. With up-to-date teaching facilities and a good work ethic, tutors motivate students to become the plumbers of the future.

< Luke Hodges

Luke Hodges started as full-time student at York College studying Level 1 and 2 in Domestic Plumbing and Heating (Gas Fired Water & Central Heating Appliances), and has progressed to Level 3. Luke works for HP Plumbing and Heating in York.

“ York College… provides the perfect teaching environment ”

www.yorkcollege.ac.uk T H ROU G H T H E KE Y H OL E I WI NTE R 2019 I H IP

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LEADING THE WAY IN SMART

TECHNOLOGY

Smart and connected home technology is increasing in popularity, with the amount of homes currently owning at least one smart home product set to increase from 26% to 59% by 2022. Natalie Bird from Graham The Plumbers’ Merchant tells us how installers can maximise cross-selling opportunities.

With 38% of homes looking to own a smart heating device within 5 years, the plumbing and heating industry is in a prime position to penetrate the market and cross-sell smart controls. However, it’s important to note the difference between the various controls available. > CONNECTED HEATING CONTROLS These handy tools allow the user to control heating and hot water remotely via a smartphone or tablet, so they are ready whenever the homeowner requires. Some are more intuitive, providing automated control by learning behaviours. For example, they can calculate preferred temperatures and routines by monitoring occupancy and adjustments, and then build a heating management schedule.

Gateway, which will then use the thermostats to turn the heating in that room off. This will conserve energy with ease. With increasingly positive attitudes to smart technology in heating and hot water controls, installers should become familiar with the technology available. By doing so, installers can ensure added profit by explaining the benefits of heating controls when installing products such as boilers.

“ 38% of homes are looking to own a smart heating device within the next 5 years ”

> SMART HEATING CONTROLS These can integrate with wider building controls, an opportunity Graham has capitalised on with its latest, own-brand range. Building on the original Altech Smart Thermostat, the new Altech Smart Home System has the Altech Universal Gateway at its core. This enables homeowners to not only remotely monitor their thermostat but also security sensors, power consumption and smart plugs via their device using the Altech Smart Home App. Smart Programmable Thermostats combined with Altech Wireless TRVs are easy to install, and will allow users to control the temperature for each room within the home. The TRVs can also be integrated with window and door sensors for ideal comfort. For example, if the windows are opened, the sensors can relay this to the Universal

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H IP I WI NTER 2 0 1 9 I S M AR T T EC HN O LO GY

HOT TIP STAYING ON TOP OF NEW TECHNOLOGIES WILL HELP YOU TO GAIN AND KEEP CUSTOMERS

www.grahamplumbersmerchant.co.uk


THE GRAHAM PROMISE FOR THE PLUMBING & HEATING INSTALLER OF TOMORROW

YOU GET THE PRODUCTS YOU’RE AFTER The brands and products you want, right where you want them and when you want them. On the doorstep, on the job, on the * clock, in full -

YOU GET SORTED FAST Whatever we can do for you, we’ll do it fast. In person, over the phone and online. Before you buy, while you’re buying and any time after. Locally or nationally.

YOU TALK TO PEOPLE IN THE KNOW Get advice from people on the spot. People who speak your language, who know the job, who are as professional as you. People who listen to get you what you need, not just what they’ve got available.

YOU ALWAYS GET YOUR MONEY’S WORTH Individual attention, competitive pricing, no-fuss returns. Great Value for Service. Guaranteed every time.* * Terms and conditions apply

grahamplumbersmerchant.co.uk

Your Local Plumbing & Heating Specialist


QUIZZES TO GIVE A KAHOOT! ABOUT Hopefully by now you’ve spotted the Kahoot! quizzes on our website – if not, what are you waiting for? There’s tons of quizzes tailored to the syllabus just waiting to be played!

Kahoot! is a game-based platform that takes you away from your textbook and makes learning interactive and quite literally hands-on. It enables you to compete with your classmates, your lecturers and anyone else who fancies the chance to test their knowledge. You can join in using your mobile phone, tablet or computer.

With the HIP Kahoot! quizzes - which can be found within the ‘Learning Resources’ page of our website speed is key as you race to beat your classmates and get the most answers correct.

C HALLENGE Take on the ‘Carrying out safe working practices in building services engineering’ Level 2 quiz and show us your score on social media. The highest score sent in by the end of April 2019 will win a mystery prize bundle!

hip-magazine.co.uk/learning-resources

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H IP I WI NTER 2 0 1 9 I K AHO OT !


Turn your guarantee up to

Advance your business. Get a 10-year guarantee on the ecoTEC exclusive with Green iQ and ecoTEC plus with the new Boiler Protection Kit when registered on the Advance scheme. Become a Vaillant Advance member today, and start boosting your business with: Cashback and credits on qualifying product registrations Extended guarantees exclusive to Advance members Free product training at our nationwide Centres of Excellence Access to product and legislation news VIP trips and events

Sign up to Vaillant Advance at Vaillant-advance.co.uk

vaillant.co.uk @vaillantuk Heating Hot water Renewables Which? Best Buy awarded across the entire Vaillant domestic range. Terms and conditions apply. Visit vaillant.co.uk/10year


RADIATORS: TRY BEFORE YOU BUY Barlo Radiators’ augmented reality allows consumers to test out the look of radiators in their homes.

“ The app gives installers easy access to the Barlo Design portfolio ”

Installers have been given a groundbreaking way to specify designer radiators thanks to the industryfirst augmented reality (AR) app by Barlo Radiators. > WHAT IS IT? Using advanced AR technology, the Barlo Designer Radiator App helps consumers visualise how different designer radiators would appear in their home – allowing them to virtually ‘try before they buy.’ The app has been created with installers in mind, presenting them with a new sales tool that helps add value when communicating with customers. Through its simple and intuitive design, installers can show customers how multiple styles, sizes and colours could impact on their home aesthetic.

to the Barlo Design portfolio, including its popular Slieve, Adagio, Forza and Plaza designs. Users simply point their camera at their chosen wall space and the app displays a fully-scaled, 3D-mounted image of their selected radiator. They can then choose from a wide variety of designs, sizes and colours, before saving images and sharing them directly with customers via the app.

calculator, as well as a store locator for finding their nearest Barlo radiator stockist. David Relihan, Commercial Director at Barlo, says: “Designer radiators are an easy and cost-effective way to inject colour, style and character to any space, and here at Barlo we’re seeing a growing trend in consumers looking into designer heating options. As the industry becomes more designfocused, it’s vital that installers and their customers choose products that not only look impressive but deliver on functionality and performance too – and our Barlo Designer Radiator App has been created to help them do just that.”

Installers can also use the app to send professional quotes to customers quickly and efficiently. It also features a useful heat loss

> HOW DOES IT WORK? Available on both Android and iOS, the app gives installers easy access

HOT TIP USING AR CAN MAKE COMMUNICATING WITH CUSTOMERS QUICKER AND EASIER

www.barlo.co.uk 22

H IP I WI NTER 2 0 1 9 I R AD I ATO R S


The Sentinel Eliminator Vortex®300 doesn’t like to brag (much), but its compact size doesn’t mean it’s short on performance. In fact, it retains more magnetite than other leading small filters*. Definitely want something a little bigger? Don’t sweat it: there’s a Sentinel Eliminator Vortex®500, too. *Based on continuous pass comparative testing conducted by KIWA GASTEC at CRE 2017

#ThinkDirty SentinelProtects.com/Dirty


PUT A SPRING

IN YOUR Electrical installation is fast becoming a crucial skill for installers, particularly in the era of smart homes and devices. Fortunately, new developments in wiring technologies are making electrical installations easier than ever before, says Paul Witherington at WAGO. Checking and testing screw terminal after screw terminal, particularly in lofts and other hardto-reach areas, can be a tedious job. This is further exacerbated when working up ladders, which can lead to a higher risk of accident and injury. As installations become more complex, screw connections mean that installers have to put in more time to ensure that every connection is screwed in securely and safely. If a screw is under or overtightened, this can potentially lead to faults that can cause a hazard to building occupants.

“ Spring pressure connection is a new development that can help to make wiring much less hassle ”

> SPRING PRESSURE TECHNOLOGY Spring pressure connection is a new development that can help to make wiring much less hassle, and reduce installation times by up to 50%. No screwdriver is required – wires are connected simply by inserting a stripped conductor and closing the clamp. It is then completely secure until reopened. The spring mechanism applies the optimal level of force to the wire, holding the conductor in place without damaging it. This completely eliminates the

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possibility of under or over-tightening, reducing faults while ensuring good quality connections. A growing range of accessories are now available for heating and plumbing installers incorporating spring pressure technology. For example, a new 32-lever-operated wiring centre makes it possible to wire anything from a simple lighting circuit to a more complex heating

H IP I WI NTER 2 0 1 9 I E L ECTRICAL INSTAL L ATI ON

circuit in a fraction of the time. A range of junction boxes from WISKA, Spelsberg and Connexbox have all recently been launched, designed for use specifically with WAGO connectors, plus a range of holders which allow customers to create their own custom enclosures. Spring pressure technology allows installers to carry out wiring jobs more quickly, safely and easily. Time is money, and clearly if more jobs can be completed quickly, this frees up installers to move onto the next job or project, making better use of resources, and ultimately making your work more profitable.

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DID YOU KNOW? SPRING PRESSURE CONNECTION CAN REDUCE INSTALLATION TIMES BY UP TO 50%

www.wago.com/gb


“I love the self venting function, it’s the mutts nuts!” James Lawrence @plumberparts

For more information, go to www.wilo.co.uk

The new Wilo-Yonos PICO Even more convenience, even less power consumption.

A visible symbol of the new generation of high-efficiency pumps for heating and air-conditioning systems in residential dwellings is the green operating button which stands together with new functions for maximum convenience for commissioning and maintenance. The power consumption is even lower and always in view. The more compact construction now makes pump replacement even easier.

Wilo-Yonos PICO ƒ Maximum operating convenience thanks to “Green Button Technology” with new, intelligent settings, intuitive user interfaces and new functions ƒ Quick, easy installation and seamless replacement thanks to new, optimised construction ƒ Optimised energy efficiency thanks to adjustable EC motor, settings with an accuracy of 0.1 m and display of the current power consumption ƒ Easy maintenance and higher operational reliability due to automatically and manually activated restart or pump venting function ƒ Maximum operating safety thanks to proven technology

Tel. 01283 523000 | www.wilo.co.uk |

@WiloUK |

@wiloukltd


UNDERFLOOR HEATING:

A SMARTER

CHOICE

“ More people are starting to ask if the heating system they’ve got is the best one for them ”

There’s a growing demand for cheaper home heating that works seamlessly with modern living. Adding Polypipe Underfloor Heating to your product and service offerings will give your customers a heating option you can professionally recommend with confidence.

> THE RIGHT SYSTEM FOR YOUR PROJECT

OVER THE FLOOR OVERLAY ™

We have solutions for all flooring types - from systems laid within solid/screed floors (for new build or extension projects) through to between joist and overlay systems (for retrofit or renovation projects).

If you’re redecorating, you can lay the system over your existing floor without drastically raising the floor height.

These are just some of the most popular systems: BETWEEN JOISTS SUSPENDED

IN THE FLOOR MHP

To avoid adding height to the floor, you can fit the system between the joists for upper floors and extensions.

> WHY POLYPIPE? Polypipe is one of the UK’s largest plastic piping system manufacturers. For over 30 years we’ve been designing award-winning products that have been tried and tested in industrial and commercial buildings as well as households across the UK. Working with Polypipe means you can provide your customers with the level of quality you’d expect from

26

SOLID FLOOR

If you’re digging up floors as part of a new build, extension or renovation, you can install the system at the same time.

a reputable manufacturer. In fact, as well as our 12-month guarantee covering the whole system, we guarantee the pipes in our system for 50 years. That’s how confident we are in the quality of our materials and products. > MAKE YOUR BUSINESS BIGGER Polypipe offers free training at our Professional Development Centres where you can earn a nationally

H IP I WI NTER 2 0 1 9 I UN D E RF LO O R HE AT IN G

recognised BPEC qualification and get hands - on experience with our various underfloor heating systems. Once this training has been completed you can then join the Polypipe Registered Heating Engineer Network for free workwear, technical and marketing support. For more information, visit

www.polypipeufh.com/rhen


“The best thing about being a member of the Polypipe Registered Heating Engineer Network is the back up you get. Polypipe has a wealth of knowledge which they can share with you.” Leroy Bramble, LTB Plumbing and Heating

REGISTERED HEATING ENGINEER NETWORK

Make your business bigger by joining the Registered Heating Engineer Network for Polypipe Underfloor Heating, offering the largest range of systems and controls on the market. •

Get BPEC training and accreditation at one of our state-of-the-art Professional Development Centres

Benefit from the interest created by Polypipe’s national consumer advertising campaign

Access free marketing support

Have the support of your dedicated Heating Manager

For more information about the Registered Heating Engineer Network and how to join go to www.polypipeufh.com/rhen

Included in your membership is full BPEC accreditation from one of our Professional Development Centres.


THE COOLEST HEATING SYSTEM ON THE MARKET Steve Harris, Technical Services Engineer for Hep2O at Wavin, explains more about underfloor heating (UFH). UFH is a network of pipes beneath the floor’s surface which uses natural radiation to transfer heat into a room. Compared to traditional methods, it offers lots of pros – UFH has little to no impact on indoor air quality, supporting general well-being, and spreads heat more effectively.

> MULTI-TASKING TECH Despite its name, UFH can actually be used for cooling rooms, too. ‘Underfloor cooling’ is essentially a conventional, wet underfloor heating system. Cold water, sourced through either air or ground source heat pumps or a chiller, circulates through

> FROM FLOOR TO CEILING What you might be surprised to know is that UFH technology doesn’t necessarily need to be installed under the floor at all! Underfloor heating can, in fact, be placed in any part of a building’s structure. For example, the walls. While this is not often done as a standalone solution, UFH might be installed in the walls or ceiling when the floor in question has a small surface area. Doing this helps to maximise the heat output potential - a key example would be in a bathroom design. If a customer required extra heat in their bathroom, UFH could be placed in the walls or ceiling to boost the output.

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DID YOU KNOW? UFH DOESN’T HAVE TO BE INSTALLED UNDER THE FLOOR, IT CAN ALSO BE INSTALLED IN WALLS, CEILINGS, OR ANY OTHER PART OF A BUILDING’S STRUCTURE.

pipes to cool a building during the summer. Most of the components are the same for heating and cooling systems. The biggest difference is the control systems, with underfloor cooling requiring more complex controls which are capable of automatically changing from heating to cooling: for example, Hep²O’s Sentio Controls, which contain built-in humidity sensors alongside other features. > HEP2O: HERE TO HELP

“ Compared to traditional heating methods, UFH offers lots of pros ”

H IP I WI NTER 2 0 1 9 I UN D E RF LO O R HE AT IN G

Hep²O’s range of UFH technology offers high quality, proven products suitable for both heating and cooling, available from plumbers’ and builders’ merchants nationwide. The systems are easy to install and come with market-leading guarantees. For more information and advice on Hep²O’s UFH range, or to get a quote for your project, please visit

www.hep2oufh.co.uk/whyunderfloor-heating/


For speed, ease and reliability.

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Anything else is just a fitting. Connect to better at www.hep2o.co.uk Water management | Plumbing and heating | Waste water drainage | Water and gas distribution | Cable ducting


EVOLUTION OF OIL HEATING Oil boiler manufacturers have made great strides to improve appliance efficiencies and safeguard the future of oil heating, explains Anna Wakefield from Grant UK.

HOT TIP KEEP ON TOP OF NEW LEGISLATION THAT WILL AFFECT PRODUCT INSTALLATIONS AFTER YOUR TRAINING

As an apprentice, it’s important to look at the legislation which will affect installations once you have left college. One recent international commitment for domestic boilers is the next phase of the EU’s Energyrelated Products Directive. This new legislation sets out maximum nitrogen oxides (NOx) emission levels that space heaters will need to meet, reducing overall NOx emissions. For oil-fired boilers, the target is set at a maximum of 120mg/kWh, so all oil boilers placed on the market since 26th September 2018 need to be compliant. Advances in burner technology coupled with Grant’s efficient boiler designs have enabled our Vortex Pro and Eco boiler ranges to achieve these new targets with virtually no visible change. The range was recently given a Which? Best Buy for the second year running, including

30

low NOx models such as the Vortex Pro Utility in both standard and system variants and Vortex Pro Combi in both internal and external versions - all of which incorporate the new technology. The VortexBlue External was also included, and is the first and only blue flame oil-boiler to receive this accolade.

“ Advances in burner technology have made Grant able to achieve these targets ” > HYBRIDS Hybrid models provide a bridge between renewables and traditional heating methods. The Grant VortexAir, for example, unlocks the benefits of green energy to off-gas households. It combines an Aerona³ inverter driven air source heat pump with

H IP I WI NTER 2 0 1 9 I O IL HE AT IN G

a VortexBlue oil-fired boiler and, in distress purchase situations, allows for the immediate restoration of a property’s heating while also enabling homeowners to introduce greener energy into their homes. A hybrid system provides flexibility when it comes to installation. The oil boiler and heat pump can either be installed at the same time or in 2 stages, with the boiler installed first to restore a home’s heat and hot water and the heat pump installed later. Furthermore, the Hybrid’s oil boiler can either be sited internally as a stand-alone unit or externally alongside the heat pump, depending on the availability of space. Oil heating has evolved to encompass lower emmissions and renewable technology. Check out our website for more information and product updates.

www.grantuk.com


Our No.1 selling oil boiler with a Which? Best Buy. #MustBeVortex VORTEX PRO COMBI RANGE Tried & trusted Riello Low NOx burner technology

Up to 5 year guarantee*

Awarded the coveted Which? Best Buy for the second year running Internal & external models with outputs from 21-26kW

Exceptional seasonal efficiency of up to 91.6%** Also available in the Vortex Range:

www.grantuk.com *Subject to full T&Câ&#x20AC;&#x2122;s and status ** SAP 2009

VortexBlue Vortex Eco Vortex Boiler House


THE GREEN ANSWER TO RURAL HEATING Rural energy provider Calor has launched BioLPG, a new renewable fuel made from waste materials that can significantly reduce your customer’s carbon footprint.

“ BioLPG can reduce your customer’s carbon footprint by up to 38% per cent compared to heating oil ”

BioLPG is chemically identical to standard LPG - this means it’s compatible with current LPG heating systems and appliances, and the system requires no additional upgrades or adjustment. Therefore, if your customer is currently using conventional LPG, it’s a hassle-free switch.

In addition, an LPG boiler can often be a more low-cost option to buy and fit, costing significantly less than an oil boiler. Aside from savings on the initial outlay, thanks to the increased efficiency LPG can offer, there are also savings on long-term energy costs.

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> EASY TO INSTALL As BioLPG works with standard LPG systems, it can be a more costeffective option to install than other renewable options such as air source heat pumps, while still giving the homeowner the ability to ‘go green’.

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DID YOU KNOW? BIOLPG IS CHEMICALLY IDENTICAL TO STANDARD LPG

H IP I WI NTER 2 0 1 9 I L P G HE AT IN G

> INSTALLER BENEFITS Throughout the switch to BioLPG, Calor offers a range of support and incentives to its Installer Community. The scheme rewards installers with up to £250 for every successful Calor LPG conversion. There is also a ‘Find an Installer’ tool on the Calor website that helps potential customers to find a local LPG gas engineer for their boiler service, installation and maintenance, generating valuable leads for rural gas engineers. What’s more, Calor also recently upgraded its online LPG tariff quote tool to now include BioLPG, making it easier for installers to offer this greener option to customers. Ultimately, installers play a vital role in providing information on new fuels such as BioLPG to homeowners, and with a range of tools, services and incentives available, there is nothing stopping rural installers not to get on board with greener gas.


Hikoki - the new name for Hitachi Power Tools

www.hikoki-powertools.co.uk


SHOWER OF PRAISE FOR

TRITON

TRAINING

Offering invaluable insight into the industry, UK shower manufacturer Triton has been supporting the next generation of plumbers by running a number of training sessions at local colleges. > INSTALLATION CHALLENGES Most recently, Steve Saunders, Senior Technical Manager at Triton, visited aspiring tradespeople at Boston College in Lincolnshire. The Level 1 and 2 Apprentices in attendance learned about the latest advancements and regulations in the UK market, as well as exploring the different types of showers and heating systems available. The lecture also covered a number of installation challenges that the students may encounter when they become qualified professionals, with Steve demonstrating various Triton installations. Triton also kitted the classroom out with several shower units, giving the students the chance to take part in live demonstrations. As part of its all-encompassing training approach, Triton also

offers free-of-charge installer training throughout the year at its Nuneaton headquarters and factory site. The course takes place over 2 days, covering electric, power and mixer showers, and provides the opportunity for attendees to get hands on installation experience and advice. These sessions are open to all, from apprentices through to established installers. Bookings can be made through the Triton website. “We know that installers play an invaluable role in our status as a household favourite in the UK,” Steve Saunders commented. “This is why we have worked hard to develop a training programme that will continue to benefit and support those with a wealth of experience, as well as inspiring those at the early doors of their career.”

“ Students had the chance to take part in live demonstrations ”

> THE TRAINING SESSION Sergio Afonso, Plumbing Lecturer at Boston College also added: “The training session delivered by Triton was the best our college has ever received. Both students and lecturers have commented on how much they enjoyed the day and we are already looking at when we can next welcome Triton back.”

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DID YOU KNOW? TRITON ALSO OFFERS FREE-OFCHARGE INSTALLER TRAINING THROUGHOUT THE YEAR

To get involved with Triton’s training, please visit:

www.tritonshowers.co.uk/training Alternatively, to enquire about a bespoke college session, please email:

technical@tritonshowers.co.uk


THE BEST WAY TO GROHE YOUR Chris Penney, Training Manager at GROHE UK, talks us through their new training facility. We plan to offer some exciting new training schemes for installers in 2019 and beyond. The first of these, which we believe to be the most ideal way of gaining a strong understanding of our products, is to attend a training course at our brand new training facility in our UK Head Office, based at Heathrow Airport. Here we have a new working water shower cubicle where installers can do a live install of our products, supported by myself and other GROHE product experts. We have invested in making our training room fit for purpose and feel that hands on, faceto-face is the best way to approach product training, whilst also strengthening our rapport with integral customers. We plan to host 6 product - specific training sessions at Heathrow throughout 2019. Another of our focuses will be to establish a verification process for GROHE installers, who will be able to undertake training to become certified GROHE-approved installers. This would lead to publication of their details on our websiteâ&#x20AC;&#x2122;s installer and showroom locator tool. Customers would be able to contact these installers directly, helping to drive more business to them whilst ensuring more and more installations are carried out by those who demonstrate a real expertise and understanding of our products.

GROHE Limited World Business Centre 2, Newall Road, London Heathrow Airport, Hounslow, Middlesex TW6 2SF

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H IP I WI NTER 2 0 1 9 I T R AIN IN G

> TRAINING DATES FRIDAY 22ND MARCH 2019 SMART CONTROL CONCEALED FRIDAY 26TH APRIL 2019 GROHE SENSE / SENSE GUARD FRIDAY 28TH JUNE 2019 SENSIA ARENA INSTALL FRIDAY 27TH SEPTEMBER 2019 GROHE BLUE HOME / PROFESSIONAL INSTALL FRIDAY 25TH OCTOBER 2019 GROHE RED INSTALL FRIDAY 29TH NOVEMBER 2019 RAPIDO SMART BOX TRIM SETS To register your interest please contact: christopher.penney@grohe.com All training to take place at GROHE UK


INDUSTRY-LEADING TRAINING FOR INDUSTRY-LEADING ENGINEERS

“ We want to support you by sharing our knowledge Mark Wilkins, Head of Training and External Affairs at and experience ” Vaillant, gives us the lowdown on their training courses.

DEFINITIONS Vaillant's commitment to building industry knowledge is centred around the training and development opportunities we provide at our 7 Centres of Excellence located nationwide. Located in Glasgow, Elland (near Leeds), Belper (near Derby), Cambridge, Farnborough, Bristol and Maidstone, you can rest assured there is never a centre far away from where you are. Our centres have been developed and designed with you in mind, offering spacious facilities, a comfortable and superbly -equipped training environment and plenty of opportunities for hands -on experience and product familiarisation.

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We want to support you by sharing our knowledge and experience, like we have with the thousands of industry professionals who come through our doors each year to gain recognised industry qualifications, product training and hands-on support. With a team of fully-qualified industry experts, our training courses have been designed and tailored to keep you one step ahead of the ever-developing world of heating and hot water technologies and industry regulations. We offer a full package of courses for all levels of Gas Safe registered engineers within the industry.

H IP I WI NTER 2 0 1 9 I T R AIN IN G

ErP: ENERGY-RELATED PRODUCTS

Our courses range from a full day of getting hands on with the ecoTEC and ecoFIT range of domestic boilers, to our range of heat pumps including flexoTHERM, aroTHERM and geoTHERM. What’s more, we’re continually developing new courses covering the latest industry topics such as ErP and meeting new regulations within the heating sector. To find out more about Vaillant training, visit:

vaillant.co.uk


INTRODUCING OUR NEW

STAR PLAYER

THE VERSATILE NEW UPS3 Built on a platform proven in millions of boilers, the new UPS3 combines increased energy efficiency, an easier to wire plug and on board diagnostics with stalwart features such as ceramic bearings and shafts, a manual deblocking port and robust start-up functionality. Plus, clever design means the new UPS3 can be used not only in system installations but also inside many of the UKâ&#x20AC;&#x2122;s domestic boilers. Simply scan the old pump with the new Grundfos GO Replace smartphone app and it will tell you if the UPS3 is a compatible fit. That gives you the chance to fix even integrated pump issues in one visit, saving you time and your customer money. You, the new UPS3 and Grundfos GO Replace. A winning team every time! www.grundfos.co.uk/UPS3


SPECFLUE’S

TRAINING FACILITY TICKS ALL THE BOXES Flue system and renewable heating supplier Specflue runs one of the most comprehensive renewable heat training complexes in the country from its headquarters in Sudbury, Suffolk.

“ Specflue’s training facility meets all the criteria for the City and Guilds’ new Apprenticeship Trailblazer ”

HETAS is identified in the City & Guilds Plumbing Book as the principal body for solid fuel and biomass, leading learners to HETAS registration.

COMPETENT PERSON SCHEME: A SCHEME THAT ALLOWS TRADESPEOPLE TO SELF-CERTIFY THAT THEIR WORK COMPLIES WITH THE BUILDING REGULATIONS Comprehensive training is delivered by a training team with more than 50 years’ collective experience on a range of live and static appliances including cookers, open fires, pellet stoves, biomass boilers, heat pumps, thermal stores, underfloor heating and HIUs. Specflue therefore provides a great learning environment, the most impressive facilities, the best trainers and training specifically targeted to their learners’ individual needs.

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As a HETAS -accredited centre, Specflue’s facility meets the criteria for the City and Guilds’ Apprenticeship Trailblazer, rolled out in January 2019, which includes a solid fuel pathway. The reforms involve radical changes to the basic design of apprenticeships. New Trailblazer Apprenticeships put employers ‘in the driving seat’ in terms of designing apprenticeships and deciding how funding is spent.

DEFINITIONS As well as featuring one of the largest HETAS-accredited centres in the country, it incorporates a secure roof area showcasing flues, terminals, fans, weatherings and solar panels. This allows the full working installation to be seen from bottom to top in a safe environment.

> HOW DOES THE TRAINING WORK?

H IP I WI NTER 2 0 1 9 I V E N T S , F LUE S AN D C H I M N E YS

Apprentices taking the solid fuel pathway will be required to sit HETAS training and assessment at a HETAS accredited centre such as the one at Specflue’s headquarters. City and Guilds will be dual-branding with HETAS for this venture. Competent Person Scheme packs for installers will be handed to candidates for free, in support of the aims of City & Guilds and HETAS. Specflue’s website allows installers and engineers to easily find and enquire about courses online, providing information on course content, pre-requisites and assessment information, as well as duration and cost.

www.specflue.com


Calling students and apprentices ADVERT Specflue

If you want to install, service and maintain solid fuel appliances, but currently lack industry experience and confidence, our ‘HETAS Access to Solid Fuel Course’ is for you! The Specflue training centre offers exceptional practical facilities, live appliances to train on, friendly knowledgeable trainers and subsidised accommodation. Upon completion successful candidates will receive H003 and H006 certification, allowing them to apply for inclusion on the HETAS competent person registration scheme. Contact Specflue to find out more and apply

0333 999 7974 // www.specflue.com //

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VENTS, FLUES

& CHIMNEYS: WHAT YOU NEED TO KNOW As an apprentice, you are probably working towards becoming Gas Safe qualified on the Level 3 pathways. Therefore, as part of your learning you will be covering this important subject as an assessment. CIPHE tells you what you need to know.

> ALWAYS READ THE INSTRUCTIONS

> BACK TO BASICS When burning fossil fuels, you have to go back to the basics of the fire triangle and the combustion process. The removal of combusted gases requires a flue or chimney system terminating to the atmosphere in a safe location. OXYGEN

HEAT

FUEL

All flues and chimneys require oxygen. This can be achieved either by bringing in fresh air from outside through mechanical means or by adding vents to external walls supplying outside air, or natural draught. There are many factors that affect ventilation requirements, such as the maximum heat input in Kilowatts found on the appliance data badge, or the manufacturer’s instruction booklet.

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You should always carefully read the manufacturers’ instructions prior to installing the appliance in order to work out the correct location for the flue termination. The minimum permissible distance from the flue air inlet to the openable window is 300mm. However, manufacturers may allow 150mm with the use of a pluming kit. Ultimately, you must ensure that no exhaust fumes feed back into the property as this can lead to carbon monoxide poisoning, which can be fatal. Therefore, it is advisable to install an approved CO detector. Domestic boilers have become simpler to install over the years with the advantage of telescopic flues. These have the added safety benefit of being room-sealed. However, you should always consult manufacturers’ instructions for correct siting and installation of flues.

> 300mm

Minimum distance from a flue pipe to an openable window. Always consult manufacturers' instructions

“ Ensure that no exhaust fumes feed back into the property, as this can lead to carbon monoxide poisoning ” > SAFETY FIRST Installation of flues and chimneys might require other trades, such as a bricklayer, roofer, scaffolder or electrician. In almost every case, working at height and the associated risks should be at the forefront of your mind.

H IP I WI NTER 2 0 1 9 I V E N T S , F LUE S AN D C H I M N E YS

SAFETY TIP IF YOU ARE WORKING ON GAS FIRED APPLIANCES YOU MUST BE GAS SAFE REGISTERED


GROW YOUR BUSINESS, GROW YOUR POWER FLUSH

Daniel Norstrom of Norstrom Proflush, manufacturer of power flushing machines for over 20 years, talks about the benefits of power flushing, and why it doesn’t have to flush out your bank account.

Corrosion debris (or sludge) in a heating system can affect its ability to heat the property and can also reduce a boiler’s life expectancy. Sludge build up in radiators may cause customers to complain of lack of warmth in certain areas of the house. A power flush is the most efficient way to tackle this issue and remove built up sludge from the heating system. Adding power flushing to your repertoire provides a good sales opportunity with a lot of value for customers. It will prolong the life of their boiler and ensure that

their home is heated consistently. However, quality power flushing equipment can be a large investment for smaller businesses. This is why the Proflush range of power flushing units has been designed to grow with your business. The high quality Proflush Professional units pack a punch, with 150 litres-per-minute flow rate and a maximum operating temperature of 85°C. These are ideal for growing businesses because they can be upgraded at any time. Simple upgrade packs can turn them into a

Proflush Professional Thermal or a Proflush Professional Magmaster. With a Magmaster, in-line magnets give maximum debris collection and allow customers to easily see the sludge removed from their system. The Thermal pack is ideal for those who work regularly with systems where the boiler can’t heat the system water. These upgrade packs allow you to spread the cost of your investment into power flushing over time, expanding the functionality of your equipment in line with your business needs and customer requirements.

“ Adding power flushing to your professional repertoire provides a good sales opportunity with a lot of value for your customers ” 44

H IP I WI NTER 2 0 1 9 I P OWE R F LU S H IN G


FLASH SALE

£650 RRP £750

90 LPM flow rate Flushes 30 Rads over 3 storeys at one time Max Op Temp 65c Reverse Flow

“Amazing how these Powdered Chemicals work with cold water, has no problem shifting sludge and comes in a nice compact packet.. Highly recommended” - Drew Styles (Plumber of the Year 2017)

2 year warranty Tank Capacity 25L Max Pressure 1.5bar Equipped with Snap on Snap off Camlocks Equipped with shoulder strap 11Kg in weight

*Starting from £965

All major credit cards accepted

@proflush www.proflush.co.uk

01942 722677

KNIPEX Quality – Made in Germany

KNIPEX SmartGrip® Article No. 85 01 250 Water Pump Pliers with automatic adjustment > > > > >

Ideal for frequent changeovers to workpieces of different sizes Automatic adjustment per one-hand operation both for right-handed and left-handed use Good access to the workpiece thanks to the slim dimensions of head and joint area and flush joint bolt Self-locking on pipes and nuts: no slipping on the workpiece and low handforce required Gripping surfaces with special hardened teeth, teeth hardness approx. 61 HRC: high wear resistance and stable gripping

For more details please contact: Contact UK North: Mr Jason Cunningham 07340191555 Contact UK South West: Mr Richard Beesley 07770898298 Contact UK South East: Mr Jamie Nolan 07810128404

www.knipex.com


POWER FLUSHING MYTHS DEBUNKED Kamco are the industry’s power flushing experts. Here, MD Keith MacBain takes on some of the myths that come with the job. > A POWER FLUSH WILL CAUSE LEAKS Clearflow pumps are designed so that the maximum pressure is 2 bar – it is a high flow rate that makes power flushing effective, not high pressure. Occasionally systems may have radiators with deep corrosion pits, with only a scab of rust preventing a leak. The vigorous flow rate may dislodge the scab, but this stage of corrosion means that the leak would eventually occur even without a power flush. > YOU CAN’T POWER FLUSH MICROBORE SYSTEMS This is a myth, but it is wise to allow more time. Before quoting, check the condition and heat output of each radiator. It is a good idea to change twin entry valves to conventional ones to make flushing more effective > YOU CAN’T FIRE A COMBINATION BOILER TO HEAT UP THE and gain a more even heat output. WATER DURING A POWER FLUSH Pre-treat microbore systems with a non-acidic flushing chemical to This is a myth, but you might need > If the boiler senses a lack of loosen up the corrosion debris that to do some sideways thinking! pressure, reverse the pump’s can build up in tight pipework bends. direction of flow. The maximum > THE PRESSURE FROM A POWER FLUSHING PUMP WILL DAMAGE THE BOILER This one is an old wives’ tale! For safety reasons the internals of a boiler have to withstand 4.5 bar – a power flushing pump will never exceed 2 bar.

> If the boiler won't fire because the circulator pump has been removed to connect the flushing pump, some boilers can be persuaded to fire by adjusting the control panel. The boiler will not overheat, because a Clearflow pump moves water through the boiler much faster than normal, taking heat away from the heat exchanger.

water pressure from your pump is on the output side and pressure falls away throughout the system, dropping to zero as the liquid drops back into the tank. > If necessary, increase the pressure in the system by partially closing the isolating valve on the return side of the flushing pump while the boiler is heating up the water.

HOT TIP WHEN INSTALLING A NEW BOILER, ONLY FLUSH THE HEATING SYSTEM. NEVER INCLUDE THE BOILER IN THE CIRCUIT TO AVOID PUSHING DEBRIS INTO THE BOILER

46

> YOU NEED TRAINING With a good working knowledge of heating systems, power flushing is straightforward. You can follow the manual, find further information at www.kamco.co.uk or watch our YouTube video. For in depth understanding, Kamco run training sessions for engineers.

H IP I WI NTER 2 0 1 9 I P OWE R F LU S H IN G


A BOOST FOR PLUMBING BUSINESSES As a proud sponsor and guest judge for the 2019 HIP UK Heating Apprentice of the Year competition, WaterSafe knows what to look for in a quality plumber. The UK register of approved plumbers provides a free online directory of qualified, professional plumbers who work safely. Supporting apprentices to perform to the best of their ability is a perfect fit with WaterSafe’s mission to raise plumbing standards and protect the quality of drinking water across the UK. > WHAT ARE THE BENEFITS FOR YOUNG PLUMBERS OF JOINING WATERSAFE? Being a WaterSafe approved plumber shows potential customers that you have specific training in the Water Supply (Water Fittings) Regulations and Scottish Byelaws designed to maintain the high quality of water supplies and avoid the risk of contamination. By joining the national accreditation scheme of over 5,700 approved plumbers you will: > ENJOY FREE MEMBERSHIP If you’re an existing eligible member of an Approved Contractors Scheme > REACH MORE CUSTOMERS WaterSafe’s online directory for homeowners is one of the largest for approved plumbers in the UK > GAIN WATER INDUSTRY ENDORSEMENT WaterSafe is backed by all UK water companies, as well as the Drinking Water Inspectorate, Citizens Advice and the Department of Health

> BENEFIT FROM FREE PROMOTION AND A STAMP OF APPROVAL FOR YOUR BUSINESS Members can display WaterSafe branding on their vehicles, stationery, websites and social media > GIVE PEACE-OF-MIND TO CUSTOMERS LOOKING FOR A PROFESSIONAL, COMPETENT PLUMBER Don’t just take it from us – here’s what UK Plumber of the Year 2018 Steve Bartin (pictured) has to say:

“ I think being a member of WaterSafe is great ... a way for people to recognise reputable plumbers that have the knowledge and competency to do a job safely ”

> HOW CAN I BECOME A MEMBER? You must first join 1 of 7 existing Approved Contractors Schemes in the UK. For more information, visit watersafe.org.uk/howtojoin Already an eligible member of one of the 7 schemes? Just talk to your Approved Contractors Scheme and sign up.

WAT E R SA F E I WI NTE R 2019 I H IP

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KEEP IT SEALED Using a filter within a central heating system is best practice to ensure that any debris is removed before damaging build-up occurs. Francine Wickham at Fernox talks about the latest innovation – the non-lidded filter.

Of the number of filter options on the market, many include a removable lid. In order to service a lidded unit, the installer must open the lid and remove any debris build-up. An O-ring sits between the filter and the lid to ensure a watertight seal. Once the lid is removed, the seal is broken and the ring will need replacing upon re-assembly. If it is not replaced, this can lead to leaks and reduced performance. Lidded filters therefore have ongoing costs as new O-rings need to be purchased. This method can also be time-consuming and messy if the filter is full of debris. The TF1 Sigma Filter from Fernox provides a solution. This is the first non-lidded composite polymer filter in the UK, using Hydronic Particle Separation (HPS) technology and magnetic filtration to remove debris efficiently. The HPS decreases the velocity of all debris as it passes through the filter. This ensures that the magnet can effectively capture the magnetic debris whilst the non-magnetic debris is encouraged to settle in the body of the filter. The magnet is made using premium grade neodymium, guaranteeing a highly efficient capture rate for continued and consistent levels of collection. Both types of debris are removed during draining – removing the magnet allows the magnetic debris to drop to the ‘quiet area’ at the bottom of the filter. Then open the drain

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H IP I WI NTER 2 0 1 9 I F ILT E R S

valve until the water runs clear and reinsert the magnet, before restarting the boiler. The TF1 Sigma Filter remains watertight due to double radial seals located between the upper and lower mouldings within the body of the filter, and between the manifold and the main body. The TF1 Sigma Filter can be installed in a number of pipework orientations and is available with either high-quality valves or slipsocket connections. There is also a 22mm version and a 28mm version, making the TF1 Sigma Filter suitable for a range of applications. To find out more about the TF1 Sigma Filter please visit:

www.fernox.com

“ The magnet is made using premium grade neodymium, guaranteeing a highly efficient capture rate for continued and consistent levels of collection ”

HOT TIP USING A FILTER IS IMPORTANT TO ENSURE THAT DEBRIS IS REMOVED BEFORE DAMAGING BUILD-UP OCCURS


THE FUTURE OF

MAGNETIC FILTRATION Many parts of our lives now benefit from connected technology and ADEY is the first magnetic filtration manufacturer to harness its benefits in the new MagnaClean Professional3 Sense – the industry’s first and only Wi-Fi enabled magnetic filter.

ADEY’s game-changing magnetic filter not only provides high performance system protection, it also predicts potential system problems and offers connected preventative maintenance. Using ADEY’s unique Sense technology, the filter detects the level of magnetite collected, preventing ongoing system damage by alerting installers so problems can be treated before it’s too late. MagnaClean Professional3 Sense incorporates ADEY’s market-leading and proven f ilter per formance and benefits, with the addition of Wi-Fi and battery-powered monitoring technology. This enables it to selfdetect how much sludge has been captured and removed from circulation. Magnetite capture is easily monitored both in situ, using LEDs incorporated on the canister design, or remotely via the ADEY ProClub App. The app

provides installers with complete Professional3 Sense filters they’ve fit ted, repor ting magnetite and battery levels, service information and recommended remedial actions to maintain system health. It also enables automated warranty registration. > MAGNETIC FILTERS ADEY is also further expanding its comprehensive range of magnetic filters with the addition of its new super compact MagnaClean Atom™. Research reveals that one of the biggest barriers to fitting a magnetic filter is space, with 47% of installers citing it as a problem. With just 115mm needed for installation, the new Atom ensures effective magnetic filtration can be adopted even in the tightest of spaces. The design of the new filter carries all the quality hallmarks installers have come to expect from ADEY, such as its

“ ADEY’s new magnetic filter not only provides high performance system protection, it also predicts potential problems and offers connected preventative maintenance ”

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H IP I WI NTER 2 0 1 9 I F ILT E R S

slip socket which enables installation in just under 2 minutes. It can also be fitted on vertical and horizontal pipework, be put onto by-pass for easy servicing, and chemical dosing can be done in 20 seconds using MC1+ and MC3+ Rapide.

?

DID YOU KNOW? 47% OF INSTALLERS CITE SPACE AS A PROBLEM WHEN INSTALLING FILTERS


NEW

The one to fit where others don’t • • • •

Super compact, space saving filter Developed to provide effective magnetic filtration in the tightest of installation spaces Filter can be switched to bypass when servicing 115mm total space required

2 minute installation

Bypass 180 degree

Fits in the tightest of spaces

Vertical and horizontal installation

Space saving for simplesaving servicing Space

for simple servicing

To find out more head to

adey.com/atom or call 01242 546717


SOFT SALES

The UK water softener market is relatively untapped, making it a serious revenue source for installers, says Kevin Johnson, MD of Monarch Water. Limescale is a major problem for 13 million UK households in hard water areas. With only around 6% owning a water softener, the potential for sales is phenomenal. “The fact that water softeners can be fitted with any boiler means every home in a hard water area is a potential customer,” says Kevin. > SOFT SELL Educating customers about the problems associated with limescale and the advantages of installing a water softener is the key to securing sales. Kevin gives us his guide:

> REDUCED EFFICIENCY The average annual water consumption for a family living in a hard water area produces around 70kg of limescale annually, the majority of which clings to the inside of pipes. This coats heating elements in boilers, washing machines and dishwashers, making them less efficient and more costly to run.

DID YOU KNOW? WATER SOFTENERS CAN ALSO REMOVE ACCUMULATED LIMESCALE BUILD UP

> COSTLY BREAKDOWNS

> DISPEL THE MYTHS

According to British Water, just 1.6mm of limescale on a heating element reduces its efficiency by up to 12%, which can lead to increased likelihood of breakdowns and a lower equipment lifespan.

Many people incorrectly believe that softened water contains salt. In fact, there is around 4 times more sodium in a glass of milk than a glass of softened water. Softened water has actually been classified as ‘wholesome water’ by WRAS since 2007.

> FINANCIAL SAVINGS By installing a water softener, customers will not only benefit from scum-free bathrooms and scale-free kettles, but will save money on energy, detergents and toiletries too. scale protection system

> HIDDEN BENEFITS Water softeners not only prevent limescale build up once installed, they actually remove any scale that has already accumulated over the years.

“ The potential for water softener sales is phenomenal ” 52

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H IP I WI NTER 2 0 1 9 I WAT E R T RE AT M E N T

> THE BIGGER PICTURE Installers need to highlight to customers the long term benefits of investing in a water softener. With some water softeners still going strong after 30 years, payback is relatively quick. Making savings of around £200 a year once installed, the running costs of around £8-10 per household member per year are negligible.

For more information, contact Trevor Woods on 01986 784759 or

twoods@monarchwater.co.uk. For more company information visit

www.monarchwater.co.uk.


Make tomorrow better with Warm Air heating. Johnson & Starley is here to help Installers realise their potential. If youâ&#x20AC;&#x2122;re looking for higher revenue streams, less manual work and faster, more efďŹ cient turn around times, Warm Air Heating is the solution.

For more information:

01604 762881 johnsonandstarley.co.uk


QUESTIONS

Jimmy is the face of Plumberparts. The social media extraordinaire has over 100,000 YouTube subscribers and 26 million views on tutorials, reviews and much more. We caught up with him to chat about what he’s loving right now. of all time? Favourite film s Blood (Amadeu There Will Be ) y! 2nd – geek comes a close

Favourite holiday desti nation? Tuscany, Italy

t to follow? Best Instagram accoun @animalsdoingthings Most famous person you've met? Anderson Paak (American mus ician)

Favourite thing to install? Grant Vortex Oil Boiler! ? u've ever done Hardest job yo at s al ov r rem Sectional boile s – They weigh ge lle co Cambridge ve a the reason I ha a ton and are ! w bad back no

Best tip you've ever been given? Put your Plumbers Mait in the fridge during summer

Best way to re lax? Making vlogs fo r my other YouT ube Channel (Times WithJames)

? Last series you watched 2) – s rie (Se r the Fa Travels with My d (Netflix) Jack Whitehall & his Da Favourite tool in your toolbox? My Bahco adjustables Tea or coffee? with one Coffee - black Travel by train or car? Train job? Most common Boiler service

What inspires you? Other creators on YouTube – they keep me thinking of fresh ideas and new approaches

Last song you listened to? I Don’t Know – Nick Hakim

s? early morning Late nights or s Early morning

ay dish? Go-to takeaw ab f or Doner Keb Crispy Chilli Bee ! gs in m with all the trim

Dogs or cats? Jack (my mum and dad’s collie) will hate me for saying this but cats!

Favourite emoj i? Cat with hear t eyes (because of my cat, Big G!)

ur phone? Best app on yo use I can YouTube – beca e videos use it for my liv

Don’t forget to take a look at the Hall of Shame supplied by Plumberparts on page 74!


APP-RENTICE Rag and bone, ringer, handset, mobile, bleeper, cell… whatever you call your phone, it’s unlikely that you’re ever without it. So why not use it to go further as a plumber? We take a look at some of the latest apps that are available to make your plumb thumb app happy…

WORCESTER BOSCH

RATED PEOPLE

myWORCESTER APP

RATED PEOPLE'S TRADES APP

This award-winning app is an invaluable on-the-job tool for installers. It can seamlessly assist with boiler guarantee registration, management of client appointments and access to vital technical literature. Providing instant access to up-to-date information, this app means installers can spend significantly less time on admin, and more time on the jobs they enjoy.

Rated People’s Trades can help you to find homeowners in your area who need your skills and get all the leads you need with a Rated People membership. They do the marketing to bring in the customers, so you can do what you trained to do – get on the tools and get stuck in with all manner of plumbing & heating jobs. Features include messaging to communicate with your customers, a lead tracker to organise your work, and free invoicing software that you’d usually pay for elsewhere.

Free to download on iOS and Android.

Free to download on iOS and Android.

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MAKE THE RIGHT CHOICE: THE CE MARKING For the new generation of installers coming into the industry, it is important that they play their part to ensure products are ‘fit for purpose’ and that we all take care of our valuable resources of water and energy by opting for sustainable products. The UK market is flooded with products that don’t meet the required ‘fit for purpose’ safety and quality standards. Many bathroom products should, by law, be carrying the CE marking. Installers should seek out suppliers that provide evidence of compliance in their products.

DEFINITIONS CE MARKING: A MARK PUT ON PRODUCTS TO SHOW THAT THE PRODUCT COMPLIES WITH THE REQUIREMENTS OF EUROPEAN HEALTH, SAFETY AND ENVIRONMENTAL PROTECTION LAWS

THE HIP ALTERNATIVE DICTIONARY – THE LETTER ‘E’ EYE PROTECTION

Goggles or safety glasse s that protect your eyes wh en working OR those cool designer sunglasses you’ve just bought for your holiday

ELBOW

ed to give A pipe fitting us a pipeline a 90° bend in at lets you OR the joint th bend your arm

ENVIRONMENTAL HAZARDS

ful to the An activity that is harm bestos or environment such as as curry that’s burning waste OR that of your been sitting in the back fridge for 3 weeks

EMERGENCY SHUT-OFF VALVE

A universal Water Label is also now available across Europe for certain bathroom products. This lets the consumer know that they are buying a high performance product and details its water and energy usage. The unified Water Label is currently used on 12,500 products and is supported by 144 brands, so is increasingly easy to find.

For more information on compliant products and the Water Label visit

bathroom-association.org.uk

A valve fitted where the gas supply enters a building OR pu tting your hand over your mate's mo uth to stop them talking

ENERGY CONSERVATION

carbon Strategies for reducing eping sle dioxide emissions OR next for re all weekend to prepa s week’s classe


Every Tuesday at 12 noon, one of the Baxi trainers shares their top tips and advice on social media. And, at no more than a minute long, even the busiest students can find time to watch. So, for nuggets of boiler wisdom, follow Baxi.

To subscribe head to youtube.com/baxiboilers

baxi.co.uk


Y E H T S G N I TH H C A E T T ’ N O D S S A L C N I U YO Ever wondered what you might learn once you take the leap onto the tools after all of this studying? We asked a group of professionals what they have learnt as plumbers outside of the classroom.

SA L L N U O B N M A R T Y ntative, Fernox

s Represe business, Area Sale tre of any n e c e th m is key. rs are te with the “Custome a ic en n u m m d any writt u co so how yo tomers an s e s, u c ic o v to in lk r so u ta The way yo upply, such as quote they want r us on whethe material yo l influence u a re yo a d n e a v t a can h is righ th t e G . u h yo bility, to deal wit ur sales a yo e v ro p ly im l image will not on rofessiona p r u yo o ls tomers. but a h your cus it w rt o p p and ra petitive you a com e iv g l il w y creating This ers, and b th o r e v o nships, edge ing relatio rk o w rm e long-t lar supply ure a regu s n e n a c you business gh repeat u ro th rk o of w .” mendation and recom

IAN HALL

Lead Plumbing Tu

tor, Tameside College “True plumbers know how to w ork things out and are real pr oblem solvers; the qualificatio does not have n enough realistic problems with it at present. R in eal work does , but how do you know how to problem so lve if you are no offered the op t portunity in clas s and at work? Whenever you can, always try to look at thin and see what gs they should do . Only by seeing what an item sh ould be doing can you truly begin to figure out where the item is failing and ultimately lead to a solutio n.”


clean water boosting applications in Building Services. Email: traininguk@xyleminc.com Telephone: 01297 630 230

Xylem WateratinSolutions UK bing g and Plum Y CAM

J O N -M A RC S A NerDof CosyWarm Central He y run a business. U L L I VA N Previous Appre ntice of the Ye all Own tu c a to r ar winner and w fo di o rector of Coale es s ht h get taugFREE sce Construct Course: Lunch Learn own busin & y m g in d v ion Ltd e “You don’t a h all “Life is not alw rning after tic group c ay s ea lp e sy I’m still lea now part of a fantas h , but you should n never give up n that casuit seminars tailored your training needs I’m .” rganisatio to 28 years. personal a hybrid o s and ircle ur busines the EBA C yo 0 p lo e v e d ith over 30 ls wLearn skil& Xylem’s FREE Lunch can be delivered in your own business mbers. mesessions t s u m a It’sbusiness premises at a time to suit your needs. for any es s Our experts can deliver tailored to suit your training needs around businseminars owner.”

broad topics including: • Clean water applications and systems • Clean water boosting • HVAC • Wastewater applications and systems

• • • •

Packaged Pumping Stations Treatment applications/systems Dewatering applications Instrumentation, controls and automation

Email: traininguk@xyleminc.com Telephone: 0115 940 7368

Arrow Valves Ltd Course: A fresh look at the Water Regulations As manufacturers of backflow prevention devices, we have a thorough understanding of the Current Water Regulations and how the Water Supply Industry is interpreting them. As we are always keen to share our expert knowledge and product innovation - Our technical CPD Seminars on the subject of the Water Regulations explores how these can affect system design and provides delegates with an insight in selecting appropriate backflow prevention devices. We can deliver the CPD at your works, or we run various days at our offices. Email: sophie@arrowvalves.co.uk Telephone: 01442 823123


“ Thank you for taking the time to visit our learners ” – Chris Lee, Lecturer, St Helen’s College

ON TOUR Throughout last term, HIP went to visit colleges all over the UK, showing off our Kahoot! Quizzes and chatting to you guys about the mag and the industry. Here, we show off some pictures from our visits.

West Thames

ege arlington Coll

D

College

llege

Wirral Met Co

TRUE O FALSE?R WHAT'S THE ANSWER?

Bury Co

llege

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H IP I WI NTER 2 0 1 9 I H IP O N TO UR


GREAT DAY!

Hey,

still getting leaks after so much work?

ge

Southern Regional Colle

Yeah, no wonder!

My plumber’s still not using LOCTITE 55 THAT'S NO FOOD T

The fast, easy and secure pipe-sealing cord

be College

d Wycom Amersham an

LOCTITE 55 for threaded fittings is fast, clean and easy to use. You can even re-align or back off a joint up to 45° and guarantee a 100% seal. It complies with all the latest hot and cold water, potable water, gas, compressed air and LPG (gaseous) regulations. Join the 1000’s of plumbers who have already switched from using tape, hemp and pastes. >> For more information visit: www.loctite55.co.uk

stitute

Colchester In

Now 160m. BIG SMILES

Test it. Benefit.

Cardiff and Va

le College


Weâ&#x20AC;&#x2122;ve been lucky enough to collaborate with the wonderful Chartered Institute of Plumbing and Heating Engineering (CIPHE), who have provided these exercises to support your studies. With a membership of over 7,500 industry workers, CIPHE is the professional body for the UK plumbing and heating industry.

ANAGRAMS Can you work out what these vents, flues and chimneys anagrams are?

ANSWER Q1

TITIAN NOVEL

Q2

CUBIST MOON

Q3

DUG UP HART

Q4

FLEE UPON

Q5

DOOMFUL RELEASE

Q6

FLEAS GUESS

Q7

ACT EVERY HERO

Q8

AXE HUTS

Q9

ELFIN RULE

Q10

MYTHICAL INNER ME

Q11

A FABLED UNCLE

Q12

DEAF FUNNEL

Go to hip-magazine.co.uk to download exercise answers for free

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WORD SEARCH Can you find the hidden water treatment, filters and power flushing words?

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Go to hip-magazine.co.uk to download exercise answers for free

E X E RC I SE I WI NTE R 2019 I H IP

65


CROSSWORD Can you complete our underfloor heating crossword?

1

9

11

8

10

2

12

3

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6

7

ACROSS

DOWN

1. A type of retrofit underfloor heating system ___________ ________. (9 letters & 5 letters)

8. A water based underfloor heating system is known as a _____ system. (3 letters)

2. A ____________ layer reduces the risk of point load issues. (12 letters)

9. ______________ is a type of insulation. (12 letters)

3. Designers need to know the true _______ _______ of a building for which the system is to be installed. (4 letters, 4 letters).

10. A ________ is installed on top of the underfloor heating circuit (6 letters)

4. You need to know _______ _________ _______ before designing or installing an underfloor heating system. (4 letters, 6 letters, 4 letters)

11. Underfloor heating systems can be _______ just like traditional heating systems. (5 letters)

5. The _________ is responsible for circulating heated water from the heat source through the underfloor circuits while also controlling aspects such as flow rate, pressure and temperature. (8 letters)

12. _____________ can be integrated with undefloor heating systems, just as traditional gas and oil boilers can be. (10 letters)

6. A _________ ________ cools this water from the heat source by mixing it with the returning water from the circuit to obtain the required heat level. (8 letters, 5 letters) 7.

_______ __________ allow you to check the flow rate of each loop. (4 letters, 6 letters)

Go to hip-magazine.co.uk to download exercise answers for free

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WHAT AM I? Can you work out these oil, LPG and electric heating riddles? Q1. I’m expensive to buy, but often wasted. You cannot see me, smell me or taste me, but those who feel me may pay with their life. Answer: ............................................................................................................................................................... Q2. I like to stand on floors and part of my system can be installed underground. You’ll see my fuel travel far through villages and towns. Answer: ............................................................................................................................................................... Q3. I’m one of the cheapest systems to install and maintain. I have very few moving parts. You don’t have to worry about CO in your home with me, but when I’m up and running your bank account can be hit hard. Answer: ............................................................................................................................................................... Q4. I am heavier than air, but I evaporate into gas. I can be used for cooking or heating and can even power cars. Answer: ............................................................................................................................................................... Q5. I have a higher Carbon content than LPG or gas. I power 8% of space heating in the UK. I also go by the name of 28-second. Answer: ............................................................................................................................................................... Q6. I don’t like the sun. I’m the most cost effective form of electric heating. Answer: ............................................................................................................................................................... Q7. I’m more flexible and efficient than oil-fired systems. Though my boiler footprint can be small, my tank will need space. Answer: ...............................................................................................................................................................

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E X E RC I SE I WI NTE R 2019 I H IP

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UFH GENERAL Complete the following multiple choice questions.

Q1

Which UFH pipe centres will give you the greatest heat output per m2?

Ans.

What is the maximum allowable floor surface temperature of a tiled surface Q4 that covers a warm water underfloor heating system in an occupied area?

a

225mm

b

150mm

a

28°C

c

300mm

b

29°C

d

100mm

c

35°C

e

None of the above

d

27°C

e

None of the above

What is the maximum allowable floor surface temperature for a wood timber Q2 floor covering on top of a warm water underfloor heating system?

Ans.

In a screed UFH system, the peripheral insulating strip shall rise from the Q5 supporting base up to the surface of the finished floor and permit a movement of the screed of at least _______ mm?

a

24°C

b

27°C

a

4mm

c

28°C

b

10mm

d

27.5°C

c

8mm

e

29°C

d

6mm

e

5mm

When you increase the flow rate in L/min Q3 of the UFH manifold on the integral flow Ans. meters, you will cause what to happen? a

The flow temperature increases

b

The heat transfer resistance will increase in the floor

c

The temperature difference between the flow and return on the UFH circuit will increase

d

The temperature difference between the flow and return on the UFH circuit will decrease

e

None of the above

Prior to laying the screed, the insulation layer shall be covered with a protective layer consisting of a polyethylene film Q6 of at least ______ mm thickness, with a minimum of ______ mm overlaps, or with another product of equivalent function. a

0.15mm, 80mm

b

0.1mm , 100mm

c

0.25mm, 200mm

d

1mm, 10mm

e

Nove of the above

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H IP I WI NTER 2 0 1 9 I E XE RC IS E

Ans.

Ans.

Ans.


Q7

The UFH pipes are to be placed more than _____ mm from vertical structures?

Ans.

Prior to the laying of the screed, the heating circuits shall be checked for leaks by means of a pressure test. Q10 The test pressure must be not less than ______ bar, or not greater than ______ bar for standard systems.

a

25mm

b

50mm

a

4 bar, 6 bar

c

75mm

b

4 bar, 8 bar

d

100mm

c

3 bar, 10 bar

e

150mm

d

5 bar, 10 bar

e

None of the above

Ans.

For heating screeds intended for the application of stone or ceramic coverings, Q8 Ans. joint areas shall not exceed _____ m2 with a maximum length of _____ m a

40m², 8m

b

30m². 10m

c

25m², 8m

d

40m², 6m

e

None of the above

When laying the screed, the temperature Q9 of the screed and the temperature of the Ans. room shall not fall below ______°C? a

5°C

b

10°C

c

0°C

d

20°C

e

None of the above

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E X E RC I SE I WI NTE R 2019 I H IP

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ELECTRIC CENTRAL HEATING Which of the following statements are true or false?

Q1

Central heating systems should be thoroughly cleaned and flushed before installing a new boiler.

During final filling of the system a chemical water treatment Q2 formulation should be added to the primary circuit to control corrosion and the formation of scale and sludge. Installers should also refer to the boiler manufacturerâ&#x20AC;&#x2122;s installation Q3 instructions for appropriate treatment products and special requirements for individual boiler models. Where the mains total water hardness exceeds 400 parts per million, provision should be made to treat the feed water to water heaters Q4 and the hot water circuit of combination boilers to reduce the rate of accumulation of limescale. The installer should explain fully to the user how to operate the system Q5 in an energy efficient manner, and leave behind any user manuals provided by manufacturers.

Answer TRUE

FALSE Answer

TRUE

FALSE Answer

TRUE

FALSE

Answer TRUE

FALSE Answer

TRUE

FALSE

Q6 Which statement is correct?

Answer

a

If the boiler supplies domestic hot water, system controls should be wired so that when there is no demand for space heating or hot water, the boiler and pump are switched off.

b

If the boiler supplies domestic hot water, system controls should be wired so that when there is no demand for space heating or hot water, the boiler only is switched off.

c

If the boiler supplies domestic hot water, system controls should be wired so that there is a continual flow to maintain a high temperature in the cylinder

d

None of the above

Dwellings with a total floor area of 100m² should have at least Q7 2 space heating zones, each with an independently controlled heating circuit.

Answer TRUE

FALSE

Q8 Is this statement true or false? Each space heating circuit should be provided with: 1. Independent time control and either a room thermostat or programmable room thermostat located in a reference room served by the heating circuit. 2. Together with individual radiator controls such as thermostatic radiator valves (TRVs) on all radiators outside the reference rooms. 3. Individual networked radiator controls in each room on the circuit.

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H IP I WI NTER 2 0 1 9 I E XE RC IS E

Answer TRUE

FALSE


HOT WATER VESSELS HEATED BY ELECTRICITY Q1

Vented copper hot water storage vessels should comply with which standard?

a

BS 1566-1:2002 or BS 3198:1981

b

BS EN 544 or BS EN 12831

c

BS EN 1264 or BS EN 9001

d

None of the above

In unvented systems, including cylinders heated primarily by electricity, the Q2 products supplied should comply with which standard? a

BS EN 12897:2006

b

BS EN 9001:2002

c

BS EN 544

d

BS EN 1264

Cylinders should either be factory fitted with, or have provision for, _________ Q3 thermostatically controlled electrical heating elements or immersion heaters. a

1

b

2

c

2 plus an overheat stat

d

None of the above

The lower element within the cylinder Q4 should be capable of heating up at least ______% of the cylinder contents.

Ans.

The upper element should be capable Q5 of heating at least _____ litres of water within the cylinder. a

60

b

40

c

50

d

100

e

25

Ans.

Ans.

The vessel should be designed such that following reheating to 60°C from the Q6 off peak element, at least 80% of the contents can be drawn off at _____°C or above at a flow rate of _____ L/s. a

45°C , 0.25 L/s

b

55°C , 0.2 L/s

c

40°C , 0.20L/s

d

40°C , 0.1 L/s

e

40°C , 0.25 L/s

Ans.

Ans.

Ans.

Q7

All hot water storage vessels should carry a label with the following information. • Type of vessel

a

80%

b

85%

c

100%

d

50%

e

None of the above

• Nominal capacity in litres • Standing heat loss in kWh/day • Heat exchanger performance in kW. Answer TRUE

FALSE

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E X E RC I SE I WI NTE R 2019 I H IP

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HOT WATER SAFETY Can you work out the answers to these questions on hot water safety? Q1. Match the 3 descriptions to the correct mixing valve - Type 1, Type 2 (TMV2) or Type 3 (TMV3)

A). A thermostatic mixing valve with enhanced thermal performance, conforming to the NHS Estates Model Engineering specification D08, for use with bidets, showers and baths.

Answer: ...............................................................................................................................................................

B). A mechanical mixing valve or tap, including those complying with BS 1111 or BS 1287, incorporating a maximum temperature control stop device, for use with wash basins, hand rinse and persons not deemed at risk.

Answer: ...............................................................................................................................................................

C). A thermostatic mixing valve complying with BS 1111 and BS 1287, for use on wash basins and hand rinse for the elderly, infirm and young: i.e. persons at risk.

Answer: ............................................................................................................................................................... Q2. How often should TMVs be serviced when there is potential of vulnerable people using the hot water system? Answer: ............................................................................................................................................................... Q3. At what temperature should hot water be distributed? Answer: ............................................................................................................................................................... Q4. Which Building Regulation encompasses hot water? Answer: ............................................................................................................................................................... Q5. At what temperature does hot water become scalding hot? A). 35°C

B). 45°C

C). 60°C

Answer: ............................................................................................................................................................... Q6. Identify 3 key documents an installer must comply with when installing a hot water beverage dispenser. Answer: ............................................................................................................................................................... Q7. Describe the most important check when maintaining a TMV? Answer: ...............................................................................................................................................................

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That was a stiff

tap to turn!

Think ‘Homer Simpson disappearing’ meme

ying to were tr y e h t t e wha Not sur chieve here… a

That’s one way

round it


Here’s some shocking examples of what not to do!

IN ASSOCIATION WITH

Whilst the vast majority of plumbers and heating installers do a great job, there are a few offenders out there who either don’t care or don’t know any better. We teamed up with our mate James from Plumberparts to showcase some of the biggest plumbing tragedies around.

n

Overdue a clea

All of the pipe

s

Standing the test of tim

e

What could

I can se

e this b

go wrong?

eing a p

roblem

op

ed a bigger m

You’re gonna ne

If you’ve come across a dodgy installation, send your pictures to us and they could be featured on this page!

You can email us at holly.carter@sng-publishing.co.uk A big thank you to James at Plumberparts for supplying us with so many great photos. Pop along to his website, Facebook or Twitter to see what else he’s been up to! www.plumberparts.co.uk |

@plumberparts |

/plumberparts

H A L L OF SH A M E I WI NTE R 2019 I H IP

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PRODUCT SHOWCASE HIGH-PERFORMANCE ALLROUNDWORK JACKETS These new ALLroundWork Jackets include a selection of super–lightweight 37.5® Jackets, Windproof Shell Jackets, Hi-Vis, Waterproof Jackets and Parkas that have all the features and functionality that you’d expect from Snickers. They will keep you looking and feeling comfy wherever you are and whatever you’re doing at work in cold weather. With street-smart, contemporary designs, Snickers Workwear ALLroundWork garments are well known for must-have features that focus on fit, comfort and freedom of movement as well as using innovative fabrics that deliver longlasting protection. WWW.SNICKERSWORKWEAR.CO.UK

THUMPS UP FOR THE UPPY PLUG FROM WIRQUIN The UPPY Plug is a tactile and effective gadget. It’s an intelligent universal 2 in 1 Plug and Filter manufactured from a silicone material, available in a choice of colours. Measuring just 11cm in diameter, UPPY is an effective retrofit for any waste requiring a plug. Laying over the waste, press it down once and it’s closed; press it in the centre and it’s open as a filter to catch food, hair and other waste. It also has a handy suction grip as a great tidy away. WWW.WIRQUIN.CO.UK

NEW RAPID SAFETY BOOTS TO THE RESCUE Scruffs Rapid Safety Boots come equipped with composite toe and midplate for lightweight flexibility and protection from sole penetration – whatever the weather. Scruffs Dri4Work® gives full waterproofing, with Poron® socks plus a padded tongue and collar providing extra cushioning for maximum comfort. A high spec safety rating provides protection against heat, slips and fuel oil, while Micro-Fresh® technology prevents the build-up of bacteria to reduce unwanted odours. With underfoot shock absorption, the Rapid Safety Boot minimises stress on the feet and ankles, so that you can get on with the job without distraction. WWW.SCRUFFS.COM

SALUS LAUNCHES INNOVATIVE THERMOSTAT SALUS has launched the RT520 series, available as wired and wireless RF versions. The thermostat enables the boiler to be modulated, offering improved control and efficiency by only using the necessary amount of gas to heat the water to the required temperature. Both models also include a notification that the boiler requires servicing, and a PIN option that enables landlords and building owners to only access certain settings and menus on the boiler. The thermostats also boast an improved ErP rating that verifies the overall efficiency of the system. WWW.SALUS-CONTROLS.COM/UK


COULD YOUR EMPLOYER BE THE

HIP EMPLOYER OF THE The HIP Employer of the Month awards celebrate the employers who are passionate about the future of the plumbing & heating industry and have gone above and beyond in training and supporting their apprentices, helping to shape the future of the industry. Apprentices or colleagues can nominate an employer by sending us an email or direct message on any of our social media channels.

Send to: tom.tracey@sng-publishing.co.uk For more information on the competition and how to enter visit:

www.hip-magazine.co.uk

E M PLOY E R OF T H E M ON T H I WI NTE R 2019 I H IP

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The Way to Connect! EASY

WAGO’s 221 Series provides tool-free connections for all conductor types. An easy-touse and space-saving design makes wiring child’s play.

www.wago.com/221

FAST

WAGO’s 221 Lever Connector also connects flexible conductors quickly and easily – without tools. Pull lever up, insert stripped conductor and push lever back down.

SAFE

See at a glance if all conductors are properly connected: WAGO’s highly transparent lever connectors provide error-free connection of all conductors.

Profile for SNG Publishing

HIP Winter Issue 2019  

HIP Winter Issue 2019