REELS
RODS
WARRANTY
LIFESTYLE GEAR
Warranty
MAINTENANCE
Shimano manages the Warranty Program for most of its range of tackles in Malaysia, Singapore & works closely with distributors in other countries to provide this aftersales service. Most reels are warranted a 1 year conditional warranty while rods are given 2 years conditional warranty. Please read the terms & conditions of this Warranty Program in each country may differ, so please check with your country distributor for details.
SHIMANO FISHING TACKLE WARRANTY
WARRANTY
Shimano Fishing Tackle Warranty Checklist Reels (Limited 1 Year Warranty) During this period, Shimano will perform repairs or effect replacement of reels, at Shimano’s option, with no cost to the original purchaser other than those shipping charges incurred to our service facility.
Rods Warranty (Limited 2 Years Warranty) During this period, Shimano will perform non-breakage repairs or effect replacement of rods, at Shimano’s option, with no cost to the original purchaser other than those shipping charges incurred to our service facility. For breakage repairs, a nominal replacement cost will be charged based on the following rod types: -
Single Piece Rod: 40% of the complete rod SRP·
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Multi Piece Rod: 25% of the complete rod SRP for single section breakage, 40% of the complete rod SRP for two or more section breakages
Claim/Repair Procedure To request warranty repairs or non-warranty service, please send your rod or reel to any Shimano Authorized Outlets. Retailers for our product are not required or authorized to perform warranty repairs or exchanges on behalf of Shimano, nor are they authorized to modify this warranty in any way. Shimano reserves the right to void the warranty if the reels/rods have been tempered, modified or subjected to repairs not authorized by Shimano.If your Shimano rod or reel should be found to require repairs outside of this warranty coverage, (beyond the warranty period), Shimano or Shimano Authorized Outlets will perform the repair and send a claim for parts, labor and shipping charges (if applicable).
Claim Submission Checklist Please ensure that the following items are present when submitting your rod/reel for a warranty claim:
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Warranty
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Valid Warranty Sticker on rod/reel and official warranty card (Within valid warranty period)
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Original Dated Sales Receipt
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Customer Copy of Warranty Card completed and filled with owner/product/purchase information Completed and filled Shimano Copy of Warranty Card to be submitted within 14 days of purchase
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Complete set of the Rod/Reel for the claim Shimano reserves the right to reject or void the warranty should any of the above items/requirements not be met. Please note that any tempering or false declarations made in the card will deem the warranty void with immediate effect.
Warranty Terms & Conditions -
This warranty will be considered VOID if the rod or reel has been subjected to unauthorized alterations, abuse or damage by your failure to provide necessary and reasonable maintenance.
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Only rods & reels purchased from Shimano Authorized Outlets bearing the original warranty sticker are qualified for the Warranty program.
The usual service parts & repair cost applies to all other rods & reels that are purchased through other sources.
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In the event that the rod/reel to be repaired has been discontinued, Shimano reserves the right to replace the discontinued rod with a newer model that has equivalent specifications/cost to the customer.
- Further and in addition, the whole of this warranty shall not in any way whatsoever and howsoever apply to the following models/items:
Reel: FX, AX, Hyperloop, IX, Alivio
Rod: Cruzar, Scabard