9 minute read
Outreach
OUTREACH WCSC and LCCOA Outreach news and updates
October is now upon us and we are looking at this next season with excite ment as we have begun our process for this year’s Annual Open Enrollment Period.Open Enrollment runs each year from October 15 through Decem ber 7; this is the time when you can get into a Part D or Medicare Advantage Plan for the first time if you missed your initial enrollment, or compare and change your current plan to some thing that better suits your needs for the upcoming year.
Both centers will be prioritizing Open Enrollment appointments during the October 15th-December 7th time period. If you require an appoint ment for other Outreach services during this window, please know that Open Enrollment appointments will take priority since there is a limited amount of time to make changes.We will do our best to accommodate other appointment needs and apologize for any inconvenience this may cause you. We appreciate your understand ing as we strive to help every individual.
Process is a
Little Different
Due to COVID-19, both LCCOA and WCSC’s appointment processes will look different from last year. While both centers have SHIP certified staff to help you this season, comparisons and appointments will fill up quickly, and you will want to make sure that you call early to initiate your compar ison process right away.LCCOA will allow for, extremely limited, face-toface appointments this season. WCSC will be conducting comparisons by remote means. Comparisons will be completed by using a combination of any of the following: phone, USPS mail, secire drop-box, e-mail, and/or fax. Please call the LCCOA or WCSC in advance to discuss their comparison processes. For those that prefer a video conference format, comparisons may also be completed by FaceTime, Zoom, Google Meets, WebEx, etc. Fur ther scheduling details are below.
LCCOA
Call to schedule your appointment at 815-288-9236. Please be aware that LCCOA is limiting face-to-face appointments only to those who meet certain criteria, and once those appointment slots are filled, it will be by virtual means only.Our Outreach Assistant, Chelsea, will review the process of the season, update or create your file, collect your Medicare infor mation and mymedicare.gov account login credentials, or permission to cre ate that account on your behalf.You will be asked to supply a prescription list a minimum of 5 days prior to your scheduled appointment.The style of appointment you create will deter mine how the comparison results are sent to you, but all appointments will end with us calling you at your sched uled time (or your completing our screening process for in-house appointments) to review the informa tion sent ahead of time.We will review exactly as we always have done in the past.
WCSC
Call 815-622-9230 Ext. 194 to initiate your comparison process and to receive your WCSC Plan Finder Work sheet in the mail. If you leave a voice mail, please only leave 1 message; we
Sterling Hearing Aid Center Inc.
return your call based on the order it is received. Once you receive the worksheet from us, fill it out accu rately and completely. Please attach an up-to-date, detailed, and legible drug list with it. When complete, please mail, email, or fax the work sheet back to our office ASAP. The worksheets must be returned by Nov. 23rd, 2020. When the WCSC Outreach Dept. receives the worksheet back from you, a comparison will be run based on the information that you give to us, and we will then follow-up with you. We will mail the comparisons we complete to you, along with a sum mary of your comparison findings. You can choose to make a follow-up phone appointment with us to discuss the results and what your next steps are after the comparisons are done. If you are happy with the results that we mail to you, and do not need a fol low-up phone appointment, you are welcome to complete the next steps of enrollment on your own, or you can stay in the same drug plan.You must complete and turn in your Plan Finder Worksheet to be eligible for a compar ison. Please keep in mind that we complete our comparisons on a first-come, first-serve basis, and we have limited openings. Any of our trained Outreach staff can assist you when you call to get you started with the process. If you need to file a Benefit Access Applica tion during the Open Enrollment window, we will only work on and complete these applications over-the-phone on Fridays.
Please Note ...
This season will be different for all of us this year. We are optimistic that despite these new challenges we will still be able to assist many of you, as we have in the past. We urge you to call early to schedule your appoint ment at LCCOA, or start your comparison process at WCSC.Comparison slots will fill quickly this year, and both centers will not be scheduling any comparisons in the final week of Open Enrollment. This time will be used to tie up any loose ends in the sea son.We appreciate your patience and understanding, and we look forward to assisting you! If you are unable to get a comparison at LCCOA or WCSC, and/or need to compare plans right away, we encourage you to call 1-800-Medicare (800-633-4227) or you can contact the dedicated Senior Health Insurance Program (SHIP) hotline at 800-252-8966.
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Get to know us: ADRC Department
Lindsay has worked for the Senior Center for 11 years. Lindsay is the Outreach Supervisor at the WCSC. Helping clients find relief in programs and services that greatly benefit them is a favorite part of her job. Providing Medicare counsel in simple terms, to help clients know their choices, is another favorite part. She is thankful to work with such a positive team at the WCSC! Lindsay holds the certi fications of AIRS-Community Resource Specialist-Aging/Disabilities, SHIP Coordinator and Notary Public.
Wendy has worked at the center for 12 years. She is Certified SHIP Counselor, an AIRS- Commu nity Resource Specialist-Aging/Disabilities, and a Notary Public. In 2001 Wendy earned her bache lor’s degree in Health and Human Services Management. She says she meets the most interesting people, and she has learned so much from their life stories that she feels like I she is a part of their fam ilies at times.
Linda has worked here for nearly 3 years and is a Certified SHIP Counselor and Notary Public. Linda enjoys working with seniors and loves the atmosphere of the Senior Center and seeing all the help given to individuals.
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AT LCCOA A picture-perfect day at the Post House Ballroom
Two friends decided to take an afternoon to capture some ballroom-style photos at the Post House Ballroom. Both being photographers, they had fun hanging out and doing what they love to do! The photos of Gwendelynn Martindale were taken by Ivy Schexnayder.
Care Beyond Compare
Liberty Court Assisted Living & Memory Care
At Liberty Court Assisted Living & Memory Care, we know how hard it is to ensure the safety of our parents’ health during the COVID-19 outbreak. That’s why we are being so vigilant in protecting the seniors who live in our community. We also understand there are seniors who live in the Dixon area who don’t have the ability to get to grocery stores and pharmacies, or who are just afraid to go out into the community at this time. Liberty Court is offering temporary stay options for those seniors who may benefit from our safe environment and wide array of amenities.
When someone comes into our community they will: • Go through a strict screening • Get assistance with daily living process prior to move-in activities as needed • Get three delicious • Have access to their medications meals a day • Receive weekly housekeeping • Be able to visit with family in a • Have access to a care team safe and socially distant setting • Be given care beyond compare
Please call if you or someone you know needs a temporary place to go where they can be given care beyond compare in an environment where every precaution is being taken to screen those who might need to come in contact with them. A place where isolation is a little less overwhelming.
Virtual Tours Available! - Call Kelly Shroyer at 815-285-2000!
124 Liberty Court Dixon, Illinois - welcome@libertycourtseniorliving.com
