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CEO Michael Bitzer.
Lumics is a joint venture between McKinsey and Lufthansa Technik.
Bottom-up change Innovate – simplify – engage. These attributes are at the core of Lumics’ business philosophy and consulting services. Through their highly specialised expertise, the firm helps clients achieve the highest levels of productivity and quality in all of their maintenance, repair and overhaul activities as well as associated processes. TEXT: ELISABETH DOEHNE I PHOTOS: LUMICS GMBH & CO. KG
“Our consulting follows more a ‘bottomup’ rather than a ‘top-down’ approach. We work closely with our clients, enabling them to make changes. All communication is open, direct, clear and authentic. This philosophy also means that Lumics does not only help the company’s top management, but we ensure that the working environment is improved for all employees – from the board room to the shopfloor,” explains managing director Dirk Mulzer. Founded in 2013, Lumics is a 50/50 joint venture of Lufthansa Technik AG with the management consulting company McKinsey & Company. Lumics has office locations in Hamburg and Frankfurt and their client base is truly diverse. Lumics’ background is maintenance, repair and overhaul processes with a clear focus on 80 | Issue 52 | July 2017
aviation, but their vast portfolio also includes clients from heavy and chemical industries as well as defense and pharmaceutical companies. Currently, Lumics supports the Lufthansa Group during the implementation of process orientation structures in many areas. Sustainable change Lumics supports the implementation of sustainable change through conceptualisation of business processes and the on-site implementation of their lean management philosophy. Their industrial background means experience in complex production processes with the highest security requirements. Another asset is that all of the firm’s 60 employees have a vast set of skills, educa-
CEO Dirk Mulzer.
tional and professional backgrounds. “We are a young team of highly experienced practitioners and experienced consultants in a company with flat hierarchies and open doors. Every Lumics employee has access to the management and can and should help shape our company with new ideas and their know-how,” says managing director Michael Bitzer. Looking forward, he believes that Lumics will grow continuously, recruiting top talents and practitioners. End-to-end partnerships “We are convinced that good advice not only helps the company but also increases the motivation and satisfaction of employees. We take the time to understand where the real problems lie, and we’ll tackle them. Part of the Lumics’ claim is to be seeing eye to eye with blue and white collar workers. We consider our job done when we are truly convinced that our clients can continually improve,” states managing director Dirk Mulzer. www.lumics-consulting.de