Discover Germany, Issue 30, September 2015

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Discover Germany | Special Theme | Smart Start - Ups

Far left: The product is a cross-sector solution. Left: eTermin – more than an online appointment scheduling system

Making appointments the easy way eTermin is an online appointment scheduling system and more. Statistics allow analysing a customer's behaviour, when and what they are booking, and with the included customer management and marketing system, business partners become everything they need out of one hand. TEXT: JESSICA HOLZHAUSEN | PHOTOS: ETERMIN

Many small scale businesses and family run companies today still make most of their appointments by phone, especially in the service sector.This can become quite stressful when an employee is in the middle of a working process and the telephone is constantly ringing, because people are trying to make an appointment – might it be to get their hair done at a hairdressers or to book a consultation with a lawyer. With eTermin making appointments will become far easier and less stressful for eTermin clients and their customers. Customers can book appointments wherever and whenever and do not even have to stick to business hours. eTermin is a web-based appointment booking assistant that can be used without installation in a web-enabled browser. The

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system takes over the appointment management and therefore saves time and resources. Employees can focus on the core business without further disturbances. eTermin also draws up statistics showing for example which services are well-booked and when most appointment requests are made. This is how eTermin works: When a customer has booked a service online the appointment automatically appears in the company’s calendar. Of course the system also allows to enter appointments manually, so those made personally or on the phone can also be included. Interfaces allow data transfer with Google or iCloud to synchronise calendars, but also with elec-

tronic cash registers or application software. eTermin clients can therefore still work with the computer programs they have gotten used to. Above that eTermin also offers customer management systems and marketing functions. In short, it's everything companies need for their daily business out of one hand. When making an appointment with eTermin, customers get a confirmation they can include in their personal calendars and shortly before the set date they get a reminder via email or text message. eTermin also allows customers to pay while booking online or to be put on a waiting list. With the customer web portal, regular bookers can manage their master data or look up booked appointments. With its partner program eTermin awards customers recommending the system and establishes a network of resellers.