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Discover Benelux  |  Business  |  Technology

is that we are rapidly growing into a medium-sized company.” This means Teamleader is proactively looking for ways to make sure they continue to be in touch with SME issues and considerations, even though they are no longer an SME themselves. “We need to nurture our connection with our customers and listen to them. One of the ways we can do this is by building our community so we can hear what they have to say. In the same way that we advise them to first think of what they need before they choose their software, we need to first hear what they say before we develop our software.” Web: www.teamleader.eu

Events Calendar Work Smarter Events 15 May 2018 Ghent, Belgium

do all the necessary research into the specific rules and regulations as well as the relevant cultural specifics,” he explains. “We also make sure the new workforce get all the necessary training here at our European Headquarters in Ghent before we actually start up in their country – this is to allow them to connect with our DNA so they know exactly what we are about. And of course we use their native expertise to ensure positive engagement with prospective new customers. Needless to say, all communications are in our customers' native language.”

Work smarter As well as being supported in their own language, new customers are also provided with free customer onboarding to make sure the transition to Teamleader's software is smooth and stress-free. And the company is actively building a ‘Work Smarter’ community, with offline events and online blogs to share new insights with customers – supporting them in further streamlining their processes. “The great thing is that we can use our growing experience in all these different countries to continuously expand our expertise and improve our services.” This includes helping customers to deal with issues such as GDPR, the EU's new General Data Pro60  |  Issue 51  |  March 2018

tection Regulation, so they can rest assured they are in compliance and the data of their own customers is safe and secure.

Keep in touch “The only flipside of Teamleader's expansion is that soon we will no longer be an SME,” Jeroen admits with a smile. “We have always maintained that our software is built by an SME for SMEs. But the truth

24 May 2018 Berlin, Germany 7 June 2018 Amsterdam, Netherlands Teamleader's ‘Work Smarter’ events offer a platform for people and businesses alike that are bitten by digitisation and customer centricity, exchanging new ideas and best practices. See the full programme on www.teamleader.eu/worksmarter

Profile for Scan Client Publishing

Discover Benelux, Issue 51, March 2018  

Promoting Belgium, The Netherlands and Luxembourg.

Discover Benelux, Issue 51, March 2018  

Promoting Belgium, The Netherlands and Luxembourg.

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