waste another week getting permission to use it with a license to use the new access. If this had happened at a medical facility, waiting a couple days would have been unacceptable. Imagine how nearly two weeks of wait time to complete repairs would make them feel. It is a no brainer that the equipment owner should have full access to service their own equipment, then why, by extension, wouldn’t anyone acting as their agent also be granted equivalent access? OEMs don’t expect technologists to maintain the equipment, so either an employee or third party would need to perform these services.
Every owner of diagnostic imaging equipment should have the right to repair without repercussion from the OEM in any way.
To me it’s like buying a car and after its warranty is up. The only person other than the manufacturer that has access to service your car is you. Thus far the primary OEM argument remains unchanged. “Minimal end user access needs to be available, but only as is necessary to maintain patient safety, because the systems generate X-Rays.” Recent retorts by the OEMs are that they are the only ones that are capable of repairing and maintaining the safety of the systems. After more than 29 years of teaching engineers to maintain the safety of all forms of radiation generating equipment I can tell you this is patently untrue.
Dale Cover
Dale Cover, President
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www.varian.com/interay Lightspeed®, Performix®, Discovery®, Hercules® and Optima® are registered trademarks of GE Corporation. REEVO 240G® is a registered trademark of Dunlee.
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