THE
AUSTRALIAN
F UNER A L DIR EC TOR
Vol 41 No.3 March 2020
Funerals and GST
Social Media
Reacting To Disaster
THE MYTH DEBUNKED
GUIDE TO AN AFTERLIFE
CHRISTCHURCH TRAGEDY
Contents THE AUSTRALIAN FUNERAL DIRECTOR Official Journal of the Australian Funeral Directors Association Ltd.
NATIONAL OFFICE
Level 1, 700 High Street, Kew East VIC. 3102 PO Box 291, Kew East VIC. 3102 Tel: 03 9859 9966 Fax: 03 9819 7390 Toll Free: 1300 888 188 Website: www.afda.org.au
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NATIONAL COUNCIL NATIONAL EXECUTIVE COMMITTEE
President: Andrew Pinder Senior Vice President: Adrian Barrett Junior Vice President: Travis Tann Treasurer: James MacLeod
DIVISIONAL REPRESENTATIVES ON NATIONAL COUNCIL NSW/ACT
Nick Maurer, Allan Piddington QUEENSLAND
Wes Heritage, Rowan Steer, Don Burstow SOUTH AUSTRALIA/NORTHERN TERRITORY
Andrew Kleemann, Michael Butler TASMANIA
Paul Graham, Travis Tann VICTORIA
Kelly Scott, James MacLeod, Andrew Pinder
Regulars
Features
03
National President’s Message
04
Membership News
11
Graham Family Funeral Directors – State of the Art Upgrade
07
From the CEO
12
Reacting to Disaster – Christchurch Tragedy
16
Ensuring Respect for the Dead Funerals and GST – The Myth Debunked
09
In the News
32
Association News
21
39
Industry News
23
Vale: John Vincent
Service Directory
24
Social Media – Guide to an Afterlife
27
MyGrief App – Bereavement Support Tool
29
Industry Spotlight – Forensic Medicine, NSW Health Pathology
31
Member Profile – Asha Dooley
40
WESTERN AUSTRALIA
Bernardine Brierty, Adrian Barrett
NATIONAL OFFICE STAFF DALE GILSON
Chief Executive Officer Email: ceo@afda.org.au COLLEEN FALCONER
Executive Officer (VIC, SA/NT & WA) Email: divisions@afda.org.au ANDREW WHITE
Membership Manager & Divisional Executive Officer (QLD & NSW/ACT) Email: membership@afda.org.au THERESA BERNSTEIN
Finance Manager Email: accounts@afda.org.au DEANNE BROWN
National Events Coordinator Email: events@afda.org.au LUCINDA CATE
National Administration & Marketing Coordinator Executive Officer (TAS) Email: admin@afda.org.au
AFDA Website
AFDA Facebook
The Australian Funeral Director is published quarterly in March, June, September and December. We welcome material for publication. Advertising, artwork and editorial deadline for June 2020 edition is 27 April 2020 All material submitted is used at the discretion of the Editorial Committee. Editor: Lucinda Cate, PO Box 291, Kew East, VICTORIA 3102 Email: admin@afda.org.au Registered Office: 700 High Street, Kew East VICTORIA 3102 AUSTRALIA Telephone: 03 9859 9966 Fax: 03 9819 7390 ACN 007 331 580 ABN 33 007 331 580
Copyright © 2019: Items in this publication are protected by copyright law. The Australian Funeral Director has been produced by the Australian Funeral Directors Association Ltd. as a service to its Members. No part may be reproduced by any process without written authorisation by the Association. Printed by: Neo. 5 Dunlop Road, Mulgrave, Vic. 3170 Graphic Design: Neo. 5 Dunlop Road, Mulgrave, Vic. 3170 Images sourced on www.dreamstime.com Opinions expressed in this Journal are not those of the AFDA. The AFDA does not accept responsibility for the content of advertisements or articles appearing which may be held to be contrary to law.
01
Mission Statement PROMOTING PROFESSIONAL FUNERAL STANDARDS
Happening
Code of Ethics
April
Members of the Australian Funeral Directors Association agree to honour the spirit and provisions of the code and as subscribers to the code to hereby affirm and accept willingly the responsibilities that are implied by membership of the Association.
2
WA Council Meeting – Perth
22
SA/NT Council Meeting – Adelaide
29
VIC NW/NE Zone Meeting – Echuca
1. To maintain in all matters the highest standards of business, professional and personal conduct.
May
2. To respect in all circumstances the confidentiality and trust placed in us by our clients and members of the public.
1-2
3.
To ensure that staff is qualified and competent.
4.
To ensure that facilities are adequate for all services rendered to the community.
5. To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients. 6. To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable. 7. To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices. 8. To ensure that all advertising is in good taste and directed to informing the public. 9. To be thoroughly conversant with the laws of the land as they apply to funeral service and allied industries and professions. 10. To provide access to a client’s advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.
02
What’s
NSW/ACT General Meeting – Sydney
15-17 QLD Quarterly Meeting – Townsville 21
VIC Council Meeting – AFDA National Office
22
TAS Council Meeting & Industry Training Day – Hobart
23
QLD Funeral Arranger Training Day – Brisbane
26
AFDA National Executive Meeting – Teleconference
27
VIC Gippsland Zone Meeting – Bairnsdale
June 12-14
SA/NT Council Meeting & Regional Meeting – Nurioopta
18
AFDA National Council Meeting – AFDA National Office
26
AIE Board Meeting – AFDA National Office
July 4
WA Council Meeting & Training Day – Perth
17
VIC Council Meeting – Bright
17-19
VIC Annual General Meeting Weekend – Bright
24
TAS Council Meeting – Hobart
24-26 TAS Annual General Meeting Weekend – Hobart
*All upcoming meetings and events listed are COVID-19 dependent.
National President’s Message Without sufficient scale, any Association, including AFDA, is at risk of becoming a boutique friendship group with little or no influence.
Are you prepared for changing times? These are transformational times in funerals. There is more scrutiny into the funeral industry by media, government, Royal Commissions, the Australian Competition and Consumer Commission and the public than there has been in decades, if not ever. The two main themes of attack against the funeral industry are: • firstly, that some funeral directors are not transparent with client families about their pricing when quoting and making funeral arrangements; and • secondly, that some funeral directors are taking advantage of client families by price gouging at their most vulnerable time. AFDA Members are well placed to respond to this scrutiny if complying with all AFDA standards of professionalism. Put simply, funeral directors must be completely up-front with client families by itemising all costs when quoting or when arranging a funeral and funeral directors must deliver value for money to client families in our service offerings and our product offerings.
Simultaneously, funeral directors across Australia are also responding to, or promoting, two extremes in funeral service offerings, from highly personalised, bespoke funerals to no-service cremations. Adapting to the widening extremes in funeral service offerings requires funeral directors to re-evaluate how we are serving our client families. We must lead and adapt in order to remain relevant as funeral professionals to client families. Funeral directors must increasingly deliver value to client families to avoid being replaced by newly emerging direct disposition start-ups or ‘do it yourself’ (DIY) options. Funeral directors exempt from Prepaid/ Bond law changes after AFDA lobbying The Banking Royal Commission recommended increased regulation around funeral insurance which also had the effect that funeral directors distributing prepaids and bonds on behalf of Friendly Societies may have been required to hold Australian Financial Services Licences. AFDA commissioned management consulting firm NOUS Group to assist in developing AFDA’s submission to the Federal Treasury, demonstrating how prepaids and bonds differed from funeral insurance. AFDA was successful in achieving an exemption for funeral directors from the legislation changes. It will not be necessary for funeral directors to hold a Financial Advisor’s licence when distributing a prepaid funeral or funeral bond on behalf of a Friendly Society. Avoiding financial advisor ‘red tape’ is a very helpful outcome for our Members. $10,000 Cash Bill – AFDA Federal Senate Appearance The Federal government has introduced legislation into Parliament which seeks to outlaw the payment or receipt of $10,000 or more in cash. In response to a Member’s concerns about the harsh impact of this proposal on some of our client families at the most distressing time of their lives, AFDA delivered a written submission to Parliament seeking an exemption for funeral directors and client families. Over 2,650 submissions were received and 147 were selected to be published on Parliament’s website, including AFDA’s submission.
The Economics Legislation Committee of the Senate requested 13 parties to appear before their Committee for questioning in Parliament House, Canberra on 12 December 2019, including AFDA. As National President, I represented AFDA and my evidence is published in Hansard. AFDA made a further written submission in January 2020 in response to the Committee’s questions on notice. The Age and Sydney Morning Herald reported on AFDA’s submission. The Economics Legislation Committee report to the Senate on 28 February 2020 recommended that further investigation take place into funerals before passing the Bill. Four pillars of association – why does association produce member benefits? • Scale: provides relevance and influence. • Standards: provide credibility and a point of difference. • Unity: There is power in association. We are stronger united and weaker divided. • Interdependence: Big members need small members and the small need the big. Strengthening our Association’s future Without sufficient scale, any association, including AFDA, is at risk of becoming a boutique friendship group with little or no influence. The recent drive by our CEO Dale Gilson to recruit new members who meet AFDA’s professional standards has strengthened AFDA’s lobbying power and provided greater financial resources to increase member benefits. I congratulate Dale on the excellent work he has done to strengthen our Association. Coronavirus (COVID-19) The effects of COVID-19 are evolving daily at the time of writing. AFDA is doing everything we can to support Members through these unprecedented times. Warm regards
Andrew Pinder
03
Membership News Welcome to New Member
sister, a mother, a friend and a perfectionist. I believe this has put me in the best position of now owning my own funeral home and striving for the highest standards of professionalism, empathy and respect,” says Kristy Meizer. Our business is a small family funeral home operated by Kristy Meizer and Shi Lovell. Being a family business means we can focus on the important things like listening more than we talk and spending time getting to know people, this enables us to provide a service that leaves people with a sense of pride that their loved one has been celebrated and acknowledged for exactly the person they were.
LOVELL MEIZER FUNERALS, NSW
L
We provide a predominantly female service to families in an industry still dominated by our male counterparts. Being women and providing a high-quality service with impeccable feedback shows a strong, capable and nurturing side of women within the funeral industry.
ovell Meizer Funerals is a At Lovell Meizer Funerals we are local, family owned and passionate about inspiring families to create operated funeral home beautiful, personal farewells that are also located in Goulburn NSW. Our affordable. Our attention to detail and service business grew from the dreams excellence make every family we care for our and ambition of Kristy Meizer, first priority. who has worked in the funeral industry We build a family of trust, since 2001. care and professionalism with Our passion the families we are honoured We build a family for helping to serve. Our funeral home of trust, care and people in such is warm, inviting and professionalism with a vulnerable comfortable and allows us the families we are time in their the space to heal grieving honoured to serve lives has families, support their needs come from and comfort them at a time experiencing our when the little details matter own loss and never more than ever. quite having our standards We hope to build a trusted reputation met for what we expected the for quality service, high standards and funeral industry to encompass. respect within Goulburn and the surrounding “I am not only a funeral communities. director. I am a daughter, a 04
Welcome to New Affiliate Member SEARCH DOMINATION
S
earch Domination is an industry leading digital marketing company specialising in traffic and lead generation through
the application of their cutting edge 4-pillar digital marketing framework. Every day we hear from prospective clients wanting to know how they can get new customers on a consistent basis. One of the most common reasons we hear why business owners have failed to implement a digital marketing strategy is that they simply do not know where to start and that the whole digital marketing ecosystem is just too complex to understand. Through listening to the problems and concerns faced by our clients we have created a digital marketing framework that is built on the following four (4) essential pillars: 1) Reputation Management, 2) Traffic Generation, 3) Sale Funnel Automation, and 4) Social Media Management. The implementation of these four essential pillars is guaranteed to contribute to the success of your business. Further, we know the positive financial impact on a business when your website is not only ranked #1 on Google for your target keywords, but also your online brand commands a 5-star reputation throughout your target market. Complement that with cutting edge traffic generation and social media strategies that effectively get ‘infront’ of, and ‘disrupt’, your target audience, with automated ‘sale funnel and conversion’ strategies… and you have got yourself the complete digital marketing framework. Digital marketing does not have to be expensive. Our packages start from as low as $595 / month where you will have access to ‘world-class’ traffic generation technology.
An example of this is the use of geo-targeted banner ads. We place a geo-fence around physical locations that you want to target with multi-message banner ads that are delivered to every smartphone 24/7 that is located in that geo-fence. This one strategy has resulted in Click
Membership Applications Applications are accepted subject to
Through Rates (CTRs) above 10% and Cost Per Clicks (CPCs) under 50 cents per click. Interested to know more about a digital marketing strategy for your funeral business? Des Smith of Search Domination will be running a webinar for AFDA Members in late April. For registration, please contact AFDA national office.
Membership Applications Approved
FULL MEMBERSHIP Pettigrew Funerals Joel Pettigrew 12 Harris Street Wallsend NSW 2287
FULL MEMBERSHIP Lovell Meizer Funerals Kristy Meizer 73 Reynolds Street Goulburn NSW 2580
advertising. Members have 21 days in which
AFFILIATE MEMBERSHIP
to make comment to
Everlon Rodney Claxton Unit 7/1-3 Nicholas Street Lidcombe NSW 2141
national office.
Membership Movements
Acme Preston Michael Heien 9 Everley Road Auburn NSW 2141
CHANGE OF NOMINATED REPRESENTATIVE
Speciality Vehicles International Pty Ltd James Ware 1 Rhur Street Dandenong South VIC 3175
Meschke Funerals New Nominated Representative is Toby Connor
NEW ADDITIONAL REPRESENTATIVE T S Burstow Funerals New Additional Representative is Trevor Burstow
F O R S A L E Brand New Hammond Hearse. P.O.A.
www.hammondconversions.com.au 05
OUR STRENGTH IS IN OUR PRODUCT & OUR PEOPLE
Head Office: PO Box 3736, Caloundra DC Q 4551 31 Enterprise Street, Caloundra Q 4551 Phone: 1800 77 77 44 Fax: 1800 077 766 Email: hyqual@bigpond.com Follow Us
Mark Hyde: 0419 789 321 Jaimie Eastment: 0423 700 092 Paul Doney: 0427 331 479 Sonny Ridge: 0409 893 176
Mario Bellantoni: 0417 711 532 Shane Norsgaard: 0407 639 439 Damien Groococh: 0417 649 787 IMA VS: imavs@hyqual.com
From the
AFDA has offered to provide assistance to the ACCC in relation to its areas of concern with the funeral sector.
This appointment is particularly important in assisting AFDA to stay across the rapidly moving Coronavirus...
CEO T
he Chair of the Australian Competition and Consumer Commission (ACCC), Mr Rod Sims, has stated the funeral industry is one of 10 areas of focus for the ACCC in 2020. In response, AFDA has written to the ACCC stating we support any action which improves standards across the funeral industry. AFDA has offered to provide assistance to the ACCC in relation to its areas of concern with the funeral sector. The focus of the ACCC on the funeral industry and the ongoing media interest once again reiterates my view that multiple funeral industry associations create the potential for mixed industry messages to the Government, varying levels of industry standards and dilutes the overall resource pool. In reality, all associations are attempting to do the same thing, but with different levels of effectiveness, relevance and success, culminating in an inefficient way to promote and support the funeral industry. This is why I am pleased to see AFDA’s scale, and thus relevance, increase from 45,531 funerals conducted by AFDA members in 2018 to 91,500 in 2020 of the approximate 160,000 deaths that occur in Australia annually. It is encouraging that over the past 12 months Mc Glynn Hunt Funerals, Newhaven Funerals Mackay, Logan & Co Funeral Service, Dawsons Funeral Home, Hall Funerals, Newhaven Funerals Stapylton, Lovell Meizer Funerals, Pinegrove Funerals, Paul Lahood Funeral Services, InvoCare Australia and Pettigrew Family Funerals have all chosen to join as full members of AFDA. We are very pleased to have them join us and look forward to seeing them at our events as well as networking and training opportunities. We continue to talk with other potential members and educate them of the benefit of being an AFDA Member, particularly at a time when the importance of having the resources for proactive advocacy cannot be understated.
The current advocacy work undertaken by the AFDA Executive and in particular President Andrew Pinder, has been time consuming, but effective, and it is an area AFDA needs to continue to further bolster our resources. With that said, and thanks to the increase in our membership and scale, AFDA will be employing a Media and Government Liaison Officer to proactively drive our advocacy work and to assist in forming strong positive relationships with both the media and government. This appointment is particularly important in assisting AFDA to stay across the rapidly moving Coronavirus (COVID-19) which is of concern to all. We will continue to provide updates to our members via eNews and eAlerts as they come to hand. I would like to take the opportunity to thank CEO David Moger and Marketing and Events Manager Linda Hartstonge from the Funeral Directors Association of New Zealand (FDANZ) along with AFDA’s National Events Coordinator Deanne Brown for their hard work in organising and conducting a successful joint conference in Auckland New Zealand. With so many FDANZ and AFDA members in attendance it was a wonderful opportunity to make and renew friendships. A full report with pictures will be in the June Journal. Congratulations are also in order for Deanne Brown and her partner Nathan Nolan on their recent engagement and impending birth of their first child together. Along with the news of a Media and Government Liaison Officer commencing soon, and welcoming a new staff member who will fill the 12-month maternity leave position in the AFDA office, I look forward to announcing further new initiatives in the June Journal as well as further infomation on the 2021 AFDA National Convention in Canberra.
Dale Gilson 07
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In the
News Coronavirus (COVID-19)
as Middle East Respiratory Syndrome (MERS-
minimise the spreading of aerosols, that is,
CoV) and Severe Acute Respiratory Syndrome
airborne droplets or particles. Aerosols can
(SARS-CoV). This coronavirus disease is a new
come from the lungs or via a bodily orifice. It
Taskforce and has
strain that has not been previously identified
is recommended a facemask or other cover
consulted with death
in humans.
be placed over the deceased’s mouth and
care industry experts
How does it spread?
on the precautions to
The virus most likely spreads through close
AFDA has formed a Coronavirus (COVID-19)
be taken by funeral directors.
C
oronavirus has officially been declared a pandemic by the World Health Organisation (WHO). The coronavirus, which emerged in China in December, has spread around the world, halting industry, bringing flights to a standstill, closing schools and forcing the postponement of sporting events and concerts. In view of the rapid spread of the Coronavirus (COVID-19) the Australian Government activated its emergency response plan in February 2020 and is now working to adequately prepare for a Coronavirus (COVID-19) outbreak. AFDA has formed a Coronavirus (COVID-19) Taskforce and has consulted with death care industry experts on the precautions to be taken by funeral directors. What is Coronavirus (COVID-19)? Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases such
contact with an infectious person; contact with droplet’s from an infected person’s cough or sneeze (if you are within a metre
nose to minimise the expulsion of aerosols when the deceased is moved. The following equipment and practises are recommended to minimise contamination through aerosols: • Body bag
or very large step of an infected person);
• Protective eyewear
touching objects or surfaces (like doorknobs,
• Gloves
sink taps and tables) that have cough or
• Disposable coveralls
sneeze droplets from an infected person, and then touching your mouth, nose or eyes. What are the symptoms? The virus can cause a range of symptoms. Symptoms can range from mild illness to pneumonia. Affected people may experience: • Fever; • Flu like symptoms such as fatigue,
• P2 masks with an exhalation valve • Vigilant hand hygiene. When transferring the deceased who has died from Coronavirus (COVID-19) when in the presence of the deceased’s family, the living people present are a greater risk to the funeral director than the deceased. Funeral directors will need to conduct their own
coughing, sore throat, headaches, runny
risk assessments around contact with client
nose; and
families and the public.
• Difficulty breathing. Protecting yourself and protecting others We urge Members to take all necessary precautions to protect their frontline staff, in particular those making arrangements for families who may have come into contact with Coronavirus (COVID-19) and/or handling deceased persons. We cannot underestimate
For embalmers, our experts recommend: • High level disinfection of workplace surfaces and instruments; • Limited access to the mortuary by unnecessary personnel; and • Complete and proper use of universal precautions and PPE.
the need to exercise caution and to use
Where can I find more information?
appropriate PPE for all those involved in
• WHO website: https://www.who.int/
handling such cases. For further infomation
weternpacific/emergencies/novel-
in regards to PPE see the AFDA Infection
coronavirus
Control Guidelines (updated) 2019. It is also important to wash your hands frequently and thoroughly. Funeral directors should use both standard
• Australian Government Health website: https://www.health.gov.au/health-topics/ novel-coronavirus-2019-ncov • Centre for Disease and Prevention
and additional precautions when transferring
Control USA: https://www.cdc.gov/
a deceased who has died from Coronavirus
coronavirus/2019-ncov/hcp/guidance-
(COVID-19). When transferring, it is key to
postmortem-specimens.html 09
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Graham Family Funeral State of the Art Directors Upgrade G
raham Family Funerals, formerly commenced as Pierce J Keating funeral home in 1896. Back then Pierce J Keating was Tasmania’s only qualified embalmer and commenced as a funeral director serving the catholic community of Hobart. Pierce J Keating’s daughter, Kathleen married Leslie Goodey. Leslie and Kathleen continued the high standard of care provided by Pierce J Keating upon his retirement. The funeral home was operated by three generations before being purchased by Peter and Annie Graham in 1986. Peter and Annie ran the business and their son, Paul, commenced with them in 1990. The Grahams were keen to expand and acquired more spacious premises at 73 Risdon Road, New Town in Hobart in 1992. The building underwent extensive renovation including a funeral chapel, interview rooms, mortuary, offices, workshop, expansive foyer and reception area. Peter sadly passed away in 1995 and Annie and their son Paul continued to work throughout the Hobart and
Southern Tasmanian Community with an unquestionable preparedness for care and a willingness to treat their clients as if family friends. Annie retired in 2004 leaving Paul to become Managing Director of Graham Family Funerals. In 2012 Mark, Annie Graham’s second son purchased the Finney Funeral Home located outside the Launceston Car Villa Cemetery from Andrew Finney. The Finney family had operated the facility since 1901.
With the combined three facilities that Mark and Paul now operate they are Tasmania’s largest family owned funeral director. The Grahams employ 55 staff, own two crematoriums, manufacture coffins for their clients and other Tasmanian funeral directors and provide masonry services for families all over Tasmania.
In 2017, Mark Graham built an industry leading Funeral Centre called Franklin Grove in Young Town just outside Launceston – the first of its kind in Tasmania. The new venue was opened by the Honourable Peter Gutwein MP in December 2017. Formal recognition came nationally from Allan Piddington, the then National President of the Australian Funeral Directors Association. The new Funeral Centre has also since been nominated for architectural and building awards. Following completion of this renovation, Mark and Paul turned their attention to the renovation and refurbishment of the Risdon Road site in New Town. This was completed in July 2019 and was officially opened by Senator, the Honourable Eric Abetz. 11
Reacting to Disaster
Christchurch Tragedy
“Show me the manner in which a nation cares for its dead and I will measure with mathematical exactness the tender mercies of its people, their respect for the laws of the land, and their loyalty to high ideas”. — Gladstone
CONVERSATION AT AL NOOR MOSQUE (PICTURE, SNPA/DAVID ALEXANDER)
I
t’s been nearly 12 months since the Christchurch Tragedy shocked the world. Fifty-one people died in attacks targeting Muslims at two mosques during Friday prayers in Christchurch. As the one year anniversary approaches Simon Manning, Funeral Disaster Response Team Co-ordinator looks at how we respond to tragedies in our communities. New Zealand was shocked at how the events that occurred in Christchurch on 15 March 2019 could occur here in our own country … our country, which we believe is safe for everyone, no The Muslim matter what race or creed of people we are. community was
well organised and grateful for what we were doing at all times.
The events unfolded very quickly and I, like all of us, became aware of the event on the Friday afternoon. I immediately contacted the FDANZ member companies in Christchurch, offering the support and assistance of the Funeral Disaster Response Team though not really knowing how we would have to respond.
12
Over the weekend, contact was established with John Rhind Funeral Directors and Lamb & Hayward to ascertain how things were unfolding. It was decided to deploy a team to Christchurch, and Neil Little and myself arrived on the Monday morning. Dealing with different cultures and religions is what we do on a daily basis, but the numbers and cause of death meant we would be facing challenges that none of us had faced before. Every deployment is different and while planning is important, flexibility to adjust plans is vital for deployments to be a success. The decision to use Lamb & Hayward as a base from which to work had been set in place on Sunday afternoon. The main reason was that their facilities were better suited to the sort of response we were dealing with. The Police had also requested that we use a single venue because they would be providing security, and having the cases split around different funeral homes would be problematic for them. The Muslim community was well organised and grateful for what we were doing at all times. Their generosity towards us while they
TRIBUTE OF HEARTS (PICTURE, SNPA/MARTIN HUNTER)
were facing such an event was inspirational, to say the least. Each morning started with a meeting with the Muslim community to report what our plans were for the day, and we also dealt with any areas of concerns they may have. At the end of each day we held debrief meetings to ensure we were all clear with what issues we were having and how these had already been addressed or would be addressed the following day. The Muslim community had little understanding of what funeral directors and embalmers do and they were extremely impressed with how professional and efficiently we worked to ensure their needs were met. The process we followed was having a funeral director teamed up with a Muslim community person, and a meeting was arranged between the family and our team member. Details for registering each death were
taken, as well as completing the Accident Compensation forms. The funeral date and time were set in conjunction with the family and the Muslim community team. Viewing of the victims occurred both before and after the preparation, and everyone was viewed at some point, with many of the victims viewed several times. The embalming team assisted the Muslim team to ensure the victims were presented in the best possible way.
all having roles on the day of the mass burial on the following Friday. Working with the staff at Lamb & Hayward was a pleasure. We all know our normal workload doesn’t stop at these times, and the ... continued on page 15
Seven of the victims were repatriated to other countries, and we had the use of a dedicated staff member from Lamb & Hayward for this role. The days were long, and all team members worked incredibly hard. Our official start time each day was 8am and we worked through until the releases we had received were all processed. This meant that most nights we reached our hotel late in the evening. One of the helpful aspects of this deployment was that all those involved got to witness all parts of the deployment, because so often in a deployment, team members are assigned a specific role and may never get to be a part of the conclusion of the deployment. I believe it was helpful for all of us to be involved in the final funeral process, with us
FLOWERS AT AL NOOR MOSQUE (PICTURE, SNPA/DAVID ALEXANDER)
13
14
... continued from page 13 The Muslim community have stayed in touch, and as they reflect on the event and their interactions with our team they are in admiration of our profession.
IN TIMES OF DISASTER The New Zealand Funeral Disaster Response Team comes together when a multi-death event occurs that is larger than local funeral directors can cope with.
COFFINS MADE READY (PICTURE, SIMON MANNING)
staff doing that were extremely accommodating to our team. I feel this worked well for both the Lamb & Hayward staff as much as it helped us in our work. While this event shocked all of New Zealand, it was very much a case of a Christchurch community facing the brunt of such a violent attack. The staff of John Rhind, Academy Funeral Services, Canterbury Christian Funeral Services, as well as Lamb & Hayward were dealing with this event full on, and I have such enormous respect for all of them and their families who became intimately involved. From a personal perspective, it was a bit surreal to be home on Saturday afternoon after a week of extremely challenging work. Your mind is still somewhere
else as you process what you have just accomplished. The Funeral Disaster Response Team worked incredibly well together, and this is vital in putting a group of people in one place to do the type of work we’re doing. I have now attended two debriefs from the Police DVI perspective, as we look at how the event was managed from a national level – there are always aspects we can do better. These debriefs involve full and frank conversations on how we responded and will respond in the future.
It’s a joint initiative between the Funeral Directors Association of New Zealand and the New Zealand Embalmers Association and was formed in the early 1980’s in response to the funeral profession’s response to the Erebus Disaster in 1979. The team provides embalmers, funeral directors, administration, and peer support staff who can run the whole response or work in with the local funeral companies to provide the support needed to ensure a professional response occurs. The team’s work requires its members to be trained to work in unique situations and environments. The work can be very demanding and sensitive in nature and each deployment requires handpicked members to suit the requirements of the event. All responses may appear similar, but all deployments have different issues that need to be managed correctly.
Seven of the victims were repatriated to other countries, and we had the use of a dedicated staff member from Lamb & Hayward for this role.
There are learnings from all deployments, and when using hindsight there are things you would do slightly differently, but on reflection now, some months down the track, I’m really proud of what we all achieved.
The team operates on a not-for-profit model and, for the most part, members are volunteers who are members of the Funeral Directors Association of New Zealand and the New Zealand Embalmers Association. The team can be engaged by any funeral home in New Zealand at any time. For further information please contact: Simon Manning, Harbour City Funeral Home, simon@funeral-link.co.nz This article was first published in Funeralcare June 2019 Issue 63 and has been reproduced with permission.
TRIBUTES ON THE GRASS (PICTURE, SNPA/MARTIN HUNTER)
15
Ensuring Respect for the Dead
by Alan D Wolfelt Ph.D
Families often simply need education about the permanent memorialisation options available to them.
A
lan D Wolfelt, respected author, educator and consultant to funeral service explores the critical importance of helping families understand the value of permanent memorialisation. I recently overheard an adult son say, “Dad is dead. We don’t need a casket for his body. We are just going to cremate him and be done with this. We will just scatter him to the winds.”
the porch and says to the old man, “Father, get in.” The father lies down in the box and the son puts the lid on the box, then wheels it toward the cliff. At the edge of the cliff, the son hears a knock from inside the box. “Yes, Father?” the son asks. The father replies “Why don’t you just throw me off the cliff and save the box?
His comment reminded me of a story said by a spiritual teacher Ram Dass. An old man is too weak to work in the garden or help with household chores so he just sits on the porch, gazing out across the fields, while his son tills the soil and pulls up weeds.
Your children are going to need it one day.”
One day, the son looks up at the old man and thinks, “What good is he now that he is so old? All he does is eat up all the food! I have a wife and children to think about. It’s time for
opting for quick and efficient. As you know,
him to be done with life!”
16
So the son makes a large wooden box, places it on a wheelbarrow, rolls it up onto
As cremation becomes more and more prevalent in today’s world, ‘the box’ is becoming less and less important. Many families no longer value caskets. In choosing cremation, they also typically believe they are today’s mantra tends to be ‘faster, cheaper, easier’. But readers also know that when it comes to funerals, faster, cheaper and easier are
generally much less effective at helping grieving families embark on a healthy path to healing. In fact, slower and more complex is almost always better at helping families dose themselves with the ‘whys’ of the funeral ritual. The more elements-rich and personalised a funeral is, the more it helps mourners transition from life before the death to life after the death. Educating families about why each funeral element is used and how it helps them meet their mourning needs is now an essential role for funeral Scattered directors and funeral homes remains, of that still want to be in course, engender business a decade from now. a different set
of challenges for families.
Another element today’s families need your help in understanding and embracing is the need for permanent memorialisation. In forsaking ‘the box’ and choosing to take home or scatter cremated remains, many families simply do not fully anticipate the long term repercussions for their choice. Traditionally, the casket housed the body of the person who died and, upon burial or entombment, became the tangible, seeable, knowable final resting place. Cemeteries have long been the place where you go to visit and pay respects to your loved one, and casketing was a sequential step in the process. Then along came cremated remains burial and cremation niches, which served the same purpose. Now, however, more and more families are choosing to take the cremated remains
home with them in a decorative urn or container or sometimes a simple cardboard box. One 2014 survey in the US showed that 54% of California and Washington residents had cremated remains in their homes, and I’m sure that number has only increased. Many family homes now house the cremated remains of more than one person. I must say that the family’s impulse to keep their cremated loved one close can be borne out of love, making it an honourable and even mourning-fostering choice. In the early weeks and months after the death, having the urn on the fireplace mantle can indeed be an effective way for the primary mourners to continue to acknowledge the reality of the death, remember the person who died, initiate discussions with others and encounter the pain of loss. But in the longer term, as you know all too well, mantled remains often become problematic. What if they’re accidentally spilled? Will anyone want to safeguard and display them 10, 20 or 50 years from now? What happens when more people in the family die? How many cremation urns can one mantle hold? A funeral director friend recently shared with me a story about a county landfill worker who discovered a box of cremated remains amid the trash and opted to bring them to the funeral home rather than treat them as garbage. Scattered remains, of course, engender a different set of challenges for families. In the short-term, scattering cremated remains in a location important to the family or the ... continued on page 19 17
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... continued from page 17 person who died can feel like a good fit. After all, the person who died is being honoured in a personal way, and the scattering is often surrounded by ceremony and attended by at least several people who were closest to the person who died and to each other. But in the long run, scattering often creates a vacuum for the family. Where can one go to pay respects to the person who has died? The particulars of the location are often lost to time, and even when the location is known, it is often remote or difficult to visit. And what happens when the cremated remains have been scattered to multiple locations? This practice can naturally create especially confusing or even upsetting thoughts and feelings down the line. I realise I’m preaching to the choir here in bemoaning the many problems that ensue when permanent memorialisation isn’t undertaken. But I also believe education can counter this unfortunate trend. With each family that chooses cremation, I urge you to spend some time explicitly teaching them about the benefits of permanent memorialisation. First, it provides a suitable place to mourn, which helps people heal. Second, it gives all
mourners access to a public location where they can go to pay respects and connect with the person who died. Families sometimes do not consider that others who live outside the family home may want to be able to visit the final resting place.
And don’t forget that for those families that take the cremated remains home with them, there is an ongoing need to advertise and offer permanent memorialisation. Displaying that urn in their home may in fact help them with their grief in the first couple of years, but beyond that they may well find themselves ready to choose a permanent resting place.
Third, the cemetery, mausoleum or cremation garden will be around for generations to come. Grandchildren and great-grandchildren and on down the line It was renowned British statesman Sir will find meaning in having a fixed, marked William Gladstone who said, “Show me place that anchors their personal histories. the manner in which a nation cares for its And fourth, the permanent resting place is dead and I will measure with mathematical a practical choice. Families can rest easy exactness the tender mercies of its people, knowing that the cremated remains are being their respect for the laws of the land and taken care of in perpetuity. The idea of having their loyalty to high ideals.” In educating to pass along urns to the next generation or families about permanent memorialisation amassing more and more urns on a and helping them make choices that shelf (or in a closet!) is usually are good for them, you will be enough to help families realise making a long-term difference that keeping the remains at in your community. Many family home is not a viable longhomes now house Ours may be a term solution. throw-away, quick fix the cremated Families often simply society, but in facilitating remains of more need education about the memorialisation, you will be than one person. permanent memorialisation counteracting this harmful options available to them. trend. Generations from now, They know they want cremation, families will still be visiting their but they don’t have any idea about ancestors in your community’s what choices they have in dealing with the cemeteries and cremation gardens. cremated remains. The dead will be cared for respectfully and with an understanding of the sanctity and I recommend creating a handout on community of life. memorialisation options and locations in your community. You know that columbarium And that box in the story at the beginning niches, ground burials and scattering gardens of the article? It’s not really about the box are available nearby, but consumers often itself. It’s about respect for the dying and do not. Many who were considering taking the dead. Permanent memorialisation is one the remains home or scattering them will of the most important ways in which we as a be relieved to know there are established locations and processes in their community.
culture can ensure that respect, regardless of means of disposition. Thank you for championing memorialisation in your community. In doing so, you are not only looking out for the families in your care, you are also fostering the long-term well-being of your community and acting with the highest of ideals. Alan D Wolfelt, Ph.D, is a respected author, educator and consultant to funeral service. He advocates for the value of meaningful funeral experiences in his death education workshops across North America. For more information visit www.centerforloss.com
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Funerals and GST
The Myth Debunked
M
supplies. The funeral director is performing an overall service being the provision of a funeral and GST will apply to that TOTAL service.
A funeral director is considered to make a supply of various goods and services that together constitute the supply of a complete funeral. It is not possible to isolate individual services as separate
The advent of 'in the cloud' bookeeping systems has also muddied the waters with people not understanding the difference between our industry and 'Normal' GST applications. See examples of right and wrong below.
y experience tells me that most funeral directors think they have GST under control but questions continue to be asked about GST in the funeral industry.
Funeral Account – Example 1
Funeral Account – Example 2
Professional Service Fee
$3,000
Professional Service Fee
$3,300
Coffin
$1,200
Coffin
$1,320
Travel 200kms @ $1.50
$300
Travel 200kms @ $1.50
Overtime Transfer
$350
Overtime Transfer
$330 $385
$4,850 Disbursements
$5,335 Disbursements
Grave at XYZ cemetery ($3,300 x 10/11)
$3,000
Grave at XYZ cemetery (($3,300 Inc)
$3,300
Flowers ($550 x 10/11)
$500
Flowers ($550 Inc)
$550
Clergy*
$300
Clergy ($300 Exc)
$330
Advertisements ($550 x 10/11)
$500
Advertisements ($550 Inc)
$550
Doctors Fee ($88 x 10/11)
$80
Doctors Fee ($88 Inc)
Full Copy of Death Certificate*
$50
Full Copy of Death Certificate ($50 Exc)
$4,430 Total
$9,280
GST
$928
Total Including GST
$88 $55 $4,873
Total Including GST
$10,208
Includes GST of $928
$10,208
*Assuming GST registration
Funeral Account – Example 3
Funeral Account – Example 4
Professional Service Fee
$3,000
Professional Service Fee
$3,000
Coffin
$1,200
Coffin
$1,200
Travel 200kms @ $1.50
$300
Travel 200kms @ $1.50
Overtime Transfer
$350
Overtime Transfer
$4,850 Disbursements
G N
Grave at XYZ cemetery ($3,300 x 10/11) Flowers ($550 x 10/11) Clergy*
O R
Advertisements ($550 x 10/11) Doctors Fee ($88 x 10/11)
W
Full Copy of Death Certificate*
Total GST
Total Including GST *GST NOT calculated on Clergy and Death Certificate hence lesser amount
$3,000
Disbursements Grave at XYZ cemetery* Flowers*
$300
Clergy
$500
Advertisements*
O R
Doctors Fee*
$50
Full Copy of Death Certificate
W
$4,430
$10,173
G N
$3,300 $550
$80
$893
$350 $4,850
$500
$9,280
$300
Total GST
Total Including GST
FOUR TYPES OF GST INCOME From a GST perspective there are four types of income that funeral directors receive from the provision of a funeral. 1) Income from ‘at need’ funerals needs to be shown at item G1 on the BAS and the GST at 1A. 2) Income from pre-paid funerals on which GST has been paid (taken out on or after 01/12/1999.) This income (when a pre-paid has become ‘At Need’) should not be shown on the BAS at all due to the fact that it was declared in the quarter when the prepaid funeral was originally taken out (Refer point 4). 3) Income from pre-paid funerals taken out pre 01/12/1999 (ie when these have become ‘At Need’) should be shown at item G1 and G3 on the BAS. There is no GST to report at 1A 4) Receipt of money for a NEW pre-paid funeral contract that is taken out post 01/12/1999, prior to it becoming ‘At Need’, should be shown at G1 and the GST at 1A on the BAS. Note: Money for a pre-arranged funeral where the investment is placed in a bond is included on the BAS at G1 and the GST at 1A, ONLY when the funeral becomes ‘At Need’ (except for states which preclude fixed price pre-paids). For further information contact Peter Mulqueen at pmulqueen@mgr.com.au
$300 $550 $88 $50
$4,838 $9,688 $968 $10,656
*Assuming GST registration NOTE: GST Double charged on GST registered supplies
21
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Vale
John Vincent 16 June 1938 - 22 January 2020
Marion and Ken encouraged John to seek as much education in the industry as he could and he completed his embalming training in Melbourne in 1962, becoming one of the first qualified embalmers in Tasmania, and he and the late Ken Finney were the only embalmers in Tasmania for many years. This paved the way for MM Vincent and Sons (now Vincent Funeral Services) to be invited in 1965 to join Selected Independent Funeral Homes, a worldwide association of leaders in funeral care.
... a wonderful friend and mentor who has left an indelible footprint on the Australian funeral industry.
J
ohn Vincent’s father Ted died when he was only nine, thrusting John’s older brother Ken into the funeral business with their mother Marion Mary Vincent when Ken was 19. Funerals were a men only affair back then so Marion would arrange the funerals, while a baby faced Ken conducted them. John helped on his first transfer at 12 years old, and left school to work in the family business at the age of 15. When Ken married Bev, John, at age 18, was hastily measured up for his first suit and with his surf club mate David Coleman at his side these crew cut teenagers met the funeral needs of Burnie. As David recalled “half of Burnie died that fortnight” so they were well and truly indoctrinated.
John’s education continued attending the first industry management school in 1966 led by the late Harold Penaluna. As a result, those who attended significantly changed the merchandising aspects of the funeral industry.
Directors Association, but also on the national front. He accomplished so much on National Council, helping previous National Presidents in reunifying a fractured industry association. In March of 1989, John became National President of the AFDA, after serving four years as Junior Vice and Senior Vice President on the National Executive committee. As President, John decided that the annual convention move away from a capital city and he oversaw an inaugural country convention in Ballarat, which was a wonderful success.
John was awarded Life Councillor and Life Membership of the AFDA in recognition of his visionary leadership of our Association...
John and Ken were a wonderful team, working together for forty years, serving thousands of families at their time of need. They knew each other so well, they didn’t need to speak at funerals, they knew what the other was thinking and would react accordingly. They were true innovators, building the first funeral chapel in Tasmania just on 50 years ago. The day before the first funeral to be held there, they realised there was no lectern, so they quickly whipped up a temporary structure to get them through the first week or so, well that temporary lectern is still going after 50 years. John and Ken built the first privately owned crematorium in Tasmania, at Ulverstone, some 35 years ago, and opened their premises up to community group tours. John, being a natural leader, always embraced change, and as a community minded person, he became heavily involved not only in the Tasmanian division of Australian Funeral
With John as President, the debate around the National Council table regarding various issues, was always robust. No matter how many people disagreed with his views, he would defend them strongly, would usually win, and was always the first to have a beer over dinner with all the Councillors the evening of the meeting. After his Presidency, John remained on National Council and continued to mentor and support future National Presidents in Ian Law, Simon Berry, Ken Maurer and Errol Barrett. John was a foundation member of the Australian Institute of Embalming, its first chairman and an AIE life member. In March 1994, at a Surfers Paradise National Convention, John was awarded Life Councillor and Life Membership of the AFDA in recognition of his visionary leadership of our Association and his tireless work within it. He was a man with a wonderful sense of community; a wicked sense of humour, one of the best joke tellers known to anyone; a wonderful friend and mentor who has left an indelible footprint on the Australian funeral industry. 23
Social Media Each social media platform has its own rules about deletion, deactivation and memorialisation.
Guide to an Afterlife
H
ave you ever thought about what happens to your social media accounts when you die, or wondered what you should do with a loved one’s accounts after they have passed away? Facebook has 1.44 billion monthly active users1, and in the near future it is estimated that the number of dead Facebook users may outnumber the living. Unfortunately there is not a ‘one size fits all’ solution to social media. Each social media platform, whether it be Facebook, Twitter, Instagram, Google or alike, has its own rules about deletion, deactivation, data downloading and memorialisation.
TRIBUTE OR MEMORIALISED PAGE Facebook Facebook provides the opportunity for pages to be memorialised. This means that privacy settings remain the same and friends can still post on the page and tag the deceased person in photos. Once the page is memorialised, it
can no longer be changed back to a regular Facebook account. The page cannot be accessed by anyone, including family (unless you appoint a legacy contact). To memorialise your account, you will need to go to Help Center > Desktop Help> Manage Your Account> Memorialised Accounts. A ‘legacy contact’, is someone you choose to look after your account if it is memorialised (eg Respond to friend requests). However, the feature is not available in Australia at this point in time. If you would like to report a profile to be memorialised, you need to contact Facebook and provide the details of the name of the person, and when they passed away. It is optional to provide proof of death documentation, however Facebook do express the helpfulness of doing this for the memorialisation team. There are also websites that can adopt your accounts (with your permission), and continue to run them as you have requested. Dead Social, for example, is a website that controls your accounts and can make posts for you or send emails from your accounts after your death. They help ‘Prepare for a digital death and build your digital legacy’. Dead Social is “the free social media tool that allows us to create scheduled messages. These are only distributed across our social networks after we die. This allows us all to say our final goodbyes on our own terms and for us to extend our digital legacy using the social web.”2 Family management Palliative Care Australia encourages people to plan ahead and leave instructions and passwords to somebody who you trust so that they are able to carry out your wishes for your social media accounts. Google accounts also encourage you to give them the phone number of a trusted contact, who will be able to download your data if you choose to share it with them.
24
DELETION/ DEACTIVATION If left untouched, most accounts will continue to exist until reported or memorialised. Facebook For Facebook, you can delete or deactivate your account. Deactivation saves information and thus can be reactivated if need be, whereas deletion is permanent, and you will not be able to reactivate your account. When you deactivate your account, people won’t be able to see information on your timeline or be able to search for you. However, account information is saved and friends will still be able to see some information, like messages you have sent. It is important to remember that some things you do on Facebook are not stored in your account, so Facebook will not be able to delete everything along with your account. To deactivate your account you go to Account Menu> Settings > Security > Deactivate Your Account. To delete your account, you will need to follow the Contact Facebook prompts under Deactivating and Deleting Accounts. Twitter Twitter accounts will automatically be deactivated if unused in six months. Google Google accounts have Inactive Account Manager which allows you to share parts of your account or data with a trusted contact, who will not be contacted by Google until Google deems your account to be inactive (they determine this by monitoring your last signins, your History page, usage of Gmail and Android check-ins). It sends an automated email with a subject line and content of your choosing, and an explanation from Google as to why they are receiving the email. If you choose to share your data, the same email will contain a list
of the data your contact can access within a specific time period. 3 Instagram To delete an Instagram account, which will permanently remove your profile, videos and photos, you simply need to go to Accounts> Edit > I’d like to Delete My Account. Once deleted, your account cannot be reactivated.
Facebook To download your data from Facebook, go to Settings > Download a Copy of Your Facebook Data or look at the options here under Desktop Help> Privacy > Accessing Your Facebook Data.
Google From your account settings you can quickly and easily download data that you created If a family member dies and you would like to in (or imported into) a number of Google deactivate or delete their account for them products. Data is provided in a variety of (and they have not left passwords or open, portable formats so you can used services such as Inactive easily import the data into other Account Manager [Google] or internet services. You can Dead Social), you will often download your data via Receiving notifications need to provide proof of Account Settings> Account being an immediate family from or about a Tools > Download Data. member, and sometimes deceased person can be provide the social media Instagram distressing for friends service with proof of death Instagram has a web service and family. documentation. called Instaport which downloads your entire archive LinkedIn of Instagram photos to your You can close your account on computer. LinkedIn, which means shutting off your profile and removing access to all your LinkedIn LinkedIn information from their site. To download the data form your LinkedIn account, you will need to go to Privacy Letting the account ‘sit there’ Settings (hover over profile photo) > Account Accounts that are automatically deactivated > Request an Archive or Your Data (under after an inactive time period can just ‘sit Helpful Links section). there’. However, this means that these This article was reproduced with permission from accounts are open to hackers, and people Palliative Care Australia www.palliativecare.org.au may get scheduled/automatic notifications Palliative Care Australia acknowledges the assistance from the account. Receiving notifications of The Public Trustee for the ACT in preparing this from or about a deceased person can be document. distressing for friends and family.
DOWNLOADING YOUR INFO/DATA Before deactivating, deleting or disabling your social media accounts, you may want to download your data from your social media platforms.
1
http://newsroom.fb.com/company-info
2
http://www.deadsocial.org
3
https://support.google.com/accounts/answer/3036546? hl=en
25
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T
he Australian Centre for Grief and Bereavement, which is funded by the Department of Health to operate the State-wide Specialist Bereavement Service, has recently launched a free mobile app in Australia, the US and the UK. Designed to provide access to information and practical strategies for bereaved people and those who are supporting them, the MyGrief app is designed to empower bereaved people to self-manage their experience of loss to the greatest extent possible and to give those supporting the bereaved, information about how to do so appropriately and effectively. With the support of family, friends and information found online, most people have the capacity to find their way
Bereavement Support Tool
through the pain of loss without the need of formal intervention. For approximately 7% of the bereaved population, their experience of loss becomes persistent, disabling and frequently isolating. The Australian Centre for Grief and Bereavement now have the tools to identify those people whose grief has become deeply disabling and whose pain remains raw and unchanged from the earliest point in their loss. Individuals with complex needs tend to face the greatest number of barriers to accessing bereavement support. The MyGrief app is an important means of reducing the barriers to accessing that support. The section for the bereaved includes information on the grief experience but also The MyGrief app is available, free to download, invites the bereaved person to manage and for both the Apple and Android understand their grief by completing smartphone platforms. a series of questions. The answers to these questions Designed to The Australian Centre for will then lead to a tailored Grief and Bereavement provide access to list of strategies. The acknowledges the financial information and MyGrief app questionnaire support of Gandel practical strategies can identify areas that the Philanthropy and The Jack for bereaved people user might be struggling Brockoff Foundation in and those who are with and provides strategies the development of this supporting them... and pathways for help. innovative resource. The section of the MyGrief app for those who are supporting the bereaved, gives information on how to provide emotional and practical support to a bereaved person, in the first few days after a death and into the longer term. It also has sections on the special bereavement support needs of children and adolescents and importantly, includes a video of bereaved people talking about their experience. The MyGrief app importantly, goes one step further than just educating and making people aware of bereavement, to actually giving information about how to take steps towards caring for themselves, receiving the support they need and also caring for others.
To access further services and resources offered by the Australian Centre for Grief and Bereavement visit www.grief.org.au About The Australian Centre for Grief and Bereavement (ACGB) ACGB is the largest provider of grief and bereavement education in Australia. The independent, not for profit organisation opened in January 1996, and received operational funding through the Palliative Care Program of the Victorian Department of Health and Human Services. Its mission is to build the capacity of individuals, organisations and communities in order to enhance wellbeing following adverse life events. 27
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Industry Spotlight Each year more than 6,000 sudden or unexplained deaths are reported to the NSW Coroner and behind each case there is a bereaved family experiencing intense loss.
Forensic Medicine, NSW Health Pathology
Forensic Medicine understands how vital it is that timely information and emotional support is provided to a deceased person’s loved ones. After each new referral, a forensic social worker contacts the deceased person’s senior next-of-kin to provide updates on the post-mortem examination process and timeline. Our forensic social workers also facilitate viewings at our facilities and provide essential resources to assist with the grieving process. The role of the forensic social worker is unique to the NSW coronial system and we are very proud of the quality of support provided to families every day.
A
t NSW Health Pathology’s Forensic Medicine service, we know that the referral of a loved one’s unexpected or unexplained death to the Coroner often causes additional stress and confusion. Forensic Medicine places the highest priority on supporting both a bereaved family’s need for answers as well as the Coroner’s role in delivering justice and improving the health and safety of communities across NSW. Forensic Medicine conducts all coronial post-mortem examinations in NSW at three dedicated facilities in Sydney, Newcastle and Wollongong. Our specialist teams work at the direction of the coroner and include forensic pathologists, radiologists, radiographers, forensic post-mortem technicians, forensic social workers and administrative staff. From time to time we call on the services of specialist forensic odontologists, forensic anthropologists and DNA biologists.
In 2019 we celebrated a significant milestone in the history of coronial investigations in Sydney. The $91.5m Forensic Medicine & Coroners Court Complex (FMCCC) opened in the south-western suburb of Lidcombe and is now the largest coroner’s court and forensic facility in Australia. The FMCCC facility replaced the Glebe Coroner’s Court which was no longer fit for purpose. The new building has extensive facilities, including four state-of-the-art courtrooms, which are enabling more comprehensive coronial investigations including mass casualty disasters. To learn more about this world-leading facility and watch a video highlighting its many features please visit www.pathology.health.nsw.gov. au/our-networks/forensic-medicine-coronerscourt-complex. Forensic Medicine is committed to developing and maintaining strong relationships with the many funeral directors who provide additional care for deceased people and their loved ones in the coronial system. We strive for excellence at all times and are committed to continuous improvement of our service. We
and will be conducting regular tours of our three Forensic Medicine facilities in Newcastle, Sydney and Wollongong. To register your interest in attending a tour designed specifically for funeral directors please email Forensic Medicine’s Communications Manager Shauna Stafford at shauna.stafford@health.nsw.gov.au Meanwhile, if you would like to learn more about NSW Health Pathology’s Forensic Medicine service and the NSW coronial service you may find the following resources helpful: • NSW Health Pathology’s website www. pathology.health.nsw.gov.au/ournetworks/forensic-medicine • Information about the role of the Coroner in NSW http://www.coroners.justice.nsw. gov.au/Pages/coroner_role/coroner_role. aspx • The Coroners Court also publishes a brochure which explains the initial steps after a death is reported to the Coroner which can be downloaded from www. pathology.health.nsw.gov.au/ournetworks/forensic-medicine/informationfor-families. By Rebecca Gigli Chief Operating Officer Forensic Medicine, NSW Health Pathology
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Member Profile
Asha Dooley
AFDA National Councillor NSW/ACT Senior Vice President
Plains and we were in the process of merging Blue Mountains and Grace together. I was learning, and the business didn’t have any processes or systems in place, so we were busy implementing systems and training staff. It was a busy and stressful time for me, but I learnt so much and the families from those early days are still some that I am most connected to.
I am always looking to grow and learn, and I am sure that my future in the industry will allow me to do this.
M
y story into the world of funerals is different to many members of our Association. When I grew up our family wasn’t in the industry, it was only as I was finishing school that Dad (Tom Dooley) entered it, 20 years ago now.
accident. It was held in the school hall and I was running the DVD. My seat had a direct view of the grieving family and at my feet were all the school children. That was one of the most difficult services that I have ever been to but I saw something in the industry that day – the reward that you get from the connection with the family is unique.
When I was at university in Melbourne, Mum and Dad owned Silver Lining Funerals in Bairnsdale, Victoria and I would help in the office on holidays. It was an eye opener. The first funeral I attended was one of an 8-year-old who died in a car
I didn’t join the industry then and there, I needed to spread my wings a little, which I did through my hotel career. I was fortunate enough, through work and study, to live in America, the UK and the Middle East; it was fun, and I loved it, but it wasn’t home. I always wanted to live back in Sydney, so when Mum and Dad bought Blue Mountains Funerals, the decision to come home from Qatar and join the business was an easy one for all of us. Mum decided to take the opportunity to retire and it has been primarily Dad and I since. In 2013 as I started in the business; we had just bought Grace Funerals in Emu
My journey into management came quicker than most, thankfully, I was an experienced leader in my previous life as I took over the role as General Manager only 18 months into my role. From day one, meeting families, organising services and conducting came naturally to me and it is still my first love. My greatest learnings have come in people management and recruitment, it is hard, but over time we have learnt, and I can honestly say that our team is our best asset. There are other complexities that come with owning a business that I know you all know about and there have been a lot of lessons learnt there too. After 7 years in Western Sydney and 8 years in the Blue Mountains, we are still learning, but we are thriving and have really hit our stride, with where we sit in the community and with our amazing team. The reason that I love this role is the same as many funeral directors. The people: both our team and the families that we serve. Having families come back time and again, or some of our regulars that just come in for a chat is so rewarding. Being able to get actively involved in the community, the AFDA and other groups that I am involved in has been very special to me. I am always looking to grow and learn, and I am sure that my future in the industry will allow me to do this. By Asha Dooley Grace Funerals T: 02 4735 6900 W: www.gracefunerals.com.au
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Association News Victorian Division *All upcoming meetings and events listed are COVID-19 dependent.
ZONE MEETINGS The first Zone Meeting for the year was held on 5 February at the Mid City Hotel in Warrnambool. The guest speaker for the evening was Jason Kelly from Dementia Australia. Jason has been a Counsellor and Dementia Consultant at the Warrnambool office for over ten years, supporting families living with dementia and carers across South West Victoria. Jason will also present at the April Zone meeting at The Caledonian Hotel in Echuca. Jason provided invaluable information about how to better support colleagues, family and clients who may present with the signs and symptoms of dementia, advice to assist people in how to understand ways to respect and acknowledge the voice of someone with dementia, especially when it comes to making decisions about funeral arrangements. Jason also afforded suggestions about how to interact with and support a person living with dementia.
ANNUAL GENERAL MEETING The Division is currently exploring options to hold the AGM Weekend on Friday 17 and Saturday 18 July in Bright. The VIC Division is also in the early planning stages with the TAS Division discussing the possibility of holding another joint AGM in 2021, after the positive success of the 2019 joint AGM at the Pepper’s Silo in Launceston on Friday 23 and Saturday 24 August 2019.
MEMBER SUPPORT PROGRAM Members are encouraged to chat with their Member Support contact about any issues or concerns ahead of each Divisional Council meeting, Industry Stakeholder meeting or when an item of concern arises. A template covering off specific Government and Industry topics has been generated to assist Councillors when talking to their member firm. This template also includes an overview 32
about the most recent Zone meeting and the guest speaker, and the date for the upcoming Divisional events.
DIVISIONAL COUNCIL The first VIC Divisional Council meeting for 2020 was held on Tuesday 25 February 2019 at the National Office in Kew East. Councillors discussed the release of the tender for the Coroners Court of Victoria’s (CCoV) contract for ‘Transport of Deceased Persons’, Birth Deaths and Marriages (BDM) service delivery and the upcoming meeting on Thursday 19 March 2020 with Southern Metropolitan Cemeteries Trust (SMCT) staff to discuss SMCT’s internal policy change to lowering devices.
BIRTHS DEATHS AND MARRIAGES Divisional Councillors continue to meet with BDM Registrar James Lawson and Jo Clements to maintain awareness of the AFDA’s concerns about ongoing issues of the RIO system. Regular quarterly meetings have been added to diaries with the next meeting scheduled for early May, just prior to the next VIC Council meeting on Thursday 21 May 2020.
CORONERS COURT OF VICTORIA (CCOV) On Wednesday 29 January 2020, AFDA received confirmation that the Coroners Court of Victoria’s Transport of Deceased Persons tender contract was released. A public briefing for registered parties was held on Tuesday 5 February 2020, with deadlines for the submission due on Wednesday 26 February 2020. The scope of Services in the tender includes the following Service Categories: • Melbourne Metropolitan Collections; • Regional Collections; and • Regional Repatriations. Respondents may offer Services in one, two or all three Categories.
Queensland Division *All upcoming meetings and events listed are COVID-19 dependent.
NEW MEMBERS The QLD Division recently welcomed two new Members, David Clayton from Newhaven Funerals in Mackay and Tim Connolly from Newhaven Funerals in Stapylton.
FUNERAL ARRANGER TRAINING There has been an excellent response to both of the Funeral Arranger Training days. The first on 15 February was fully booked. The second scheduled for 23 May is also fully booked with more on the waiting list for this day. This is a significant cost to the Division and will provide improved skills for AFDA Members and staff that are both new to the industry and for those who wish to learn and share their knowledge. More days will be planned for the second half of this year which will include some regional locations.
MORTUARY TRAINING The Division held a number of mortuary training days across the State in 2019 which were very well attended. As there was also an excellent Despite the stormy response to this conditions that made training in 2019 more for a very wet and training will be made overcast weekend available to members a record number of in the second half of members and suppliers this year.
attended
TOOWOOMBA QUARTERLY MEETING The first quarterly meeting of the year was held at the recently renovated Burke & Wills Hotel in Toowoomba. Despite the stormy conditions that made for a very wet and overcast weekend a record number of members and suppliers attended. The weekend commenced with a welcome dinner in the hotel on Friday night which gave an opportunity for those members and staff who had not attended an AFDA event before to meet with other members and suppliers. After the General Meeting update and Open Forum the first education session was presented by Peter Mulqueen who gave an overview of how GST works in the funeral industry, providing examples of the most recent and commonly
asked questions such as what are the main types of GST income, Prepaid funerals and their various GST treatments and how the GST is applied for religious services.
The second education session was presented by Liz Crowe who gave a very informative and often funny view on ‘The Good, The Bad and the Meaning – Can You Thrive in the Funeral Industry?’ After lunch the delegates travelled to TS Burstow Funeral Home for a tour of the facilities and afternoon tea. The dates and locations of the quarterly meetings for this year are as follows: 15-17 May Grand Chancellor Hotel, Townsville, QLD 14-16 August Peppers Salt Resort, Kingscliff, NSW (Joint Annual General Meeting Weekend with NSW/ACT) 6-8 November Brisbane, QLD
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Tasmanian Division *All upcoming meetings and events listed are COVID-19 dependent.
PETER FUGLSANG MEMORIAL SCHOLARSHIP Nominations for the 2020 Peter Fuglsang Memorial Scholarship will open on 15 May. The Peter Fuglsang Memorial Scholarship is awarded annually and provides an opportunity for the successful applicant to receive a complimentary registration and accommodation to attend the Tasmanian Division AGM Weekend at the Old Woolstore in Hobart. The Peter Fuglsang Memorial Scholarship is generously funded by SUREWiSE. Applicants are required to write a short essay detailing how they would benefit from participating in the 2020 AGM Weekend. Entries close on 15 June.
MAY TRAINING DAY
NSW / ACT Division *All upcoming meetings and events listed are COVID-19 dependent.
working relationship and highlight the importance of using a funeral director who is on the Prescribed Business Register as well as the professional standards of AFDA funeral directors. The AGM Weekend will be held on 24-26 July at the Old Woolstore in Hobart. A Divisional Council meeting will be held on the Friday 24 July followed by a casual dinner on the Hobart waterfront. The education sessions will take place on the Saturday.
AUDIT OF PRESCRIBED BUSINESSES Divisional Councillors have provided updates to the Prescribed Business Register which has
The Division will hold a training day in May at the Hockey Centre in Hobart. An invitation will be extended to industry participants
been returned to the Department of Premier
including palliative care and aged care/
information as required under legislation.
GENERAL MEETING
a who’s who of international business and includes Unilever, IBM, Toyota, Oracle, AMP, Astra Zeneca, and Ericsson. He has a strong understanding of the challenges in positively influencing our market and will be speaking about ‘The value and purpose of meaningful funeral experiences’.
The next General Meeting will be held on 1-3 May at the Novotel Brighton and will be a short weekend format. There will be a Council meeting on the Friday afternoon followed by a dinner. The education session on Saturday will include a special keynote speaker who will be giving a presentation on ‘Leadership in Challenging Times’ which will be followed by a presentation by Peter Mulqueen on ‘Funeral Goods and Services Information’ and what you need to have done in order to be compliant.
ANNUAL GENERAL MEETING A joint Annual General Meeting will be held from 14-16 August 2020 at the Peppers Salt Resort in Kingscliff, NSW with the QLD Division. The education session on Saturday will have Harry Mills as a keynote speaker. Harry Mills is an internationally recognised expert on sales, negotiation, presentation and the marketing of professional services. An accomplished consultant and trainer with over 25 years experience, Harry addresses over 100 seminars and conferences annually. Harry advises a number of international blue-chip companies and public sector organisations. The Aha! Advantage client list is 34
nursing home staff to encourage a better
and Cabinet. This allows the Department to ensure they are up to date with industry
PUBLIC HEALTH ACT REGULATION The NSW/ACT Division sent a response in regard to the Repeal of the Public Health Act Regulation. The AFDA NSW/ACT Division is of the view that there is no need to make any immediate changes to the current regulation however the AFDA is concerned that enforcement and penalties for contravention of the Funeral Regulation are not being given a high enough priority and that we fully support better regulation of the funeral industry.
DESTITUTE FUNERALS AND PERSONS WITHOUT MEANS CONTRACT Robert Coleman from Strategic Procurement Services Corporate at NSW Health advised that the renewal timeline for this contract has not been determined due to resource issues. The contract may be extended further beyond its original terms. No further information has been received.
DIVISIONAL EVENTS AND TRAINING
Western Australian Division *All upcoming meetings and events listed are COVID-19 dependent.
The final event for 2019 was the Divisional Christmas Dinner on Friday 22 November at Must Wine Bar in Highgate. A Mortuary Training session has been confirmed for Saturday 1 August 2020 to be facilitated at Bowra & O’Dea’s Mandurah location. Planning is still in the early stages for the Divisional AGM Weekend which will be held in Northam from 11-13 September 2020.
DIVISIONAL COUNCIL The WA Division held their first Council meeting for the year via teleconference on Monday 19 February 2020. Councillors discussed the positive meeting recently held with The Division has representatives from the written to the Department of Health, the Public Trustee to State Coroner’s Office and request revision of Public Trustee in relation the valuation for to formalising a process reasonable funeral for unclaimed deceased. Councillors also discussed expenses concerns about privatisation of crematoriums and agreed that a meeting with the Premier was needed. The next Divisional Council meeting will be Thursday 2 April.
UNCLAIMED DECEASED The Division recently attended a meeting on Thursday 30 January, with representatives from WA’s Department of Health, the State Coroner’s Office and the Public Trustee to discuss the need to formalise a process for unclaimed deceased. The WA Council were represented by Divisional President Dianne Tinetti, Senior Vice President Nikki Boyes and Divisional Treasurer Bernardine Brierty. At this meeting, the Divisional Executive successfully conveyed that especially in regional areas there is minimal understanding for aged care, hospitals and funeral homes of what process
should be followed in relation to an unclaimed deceased, creating misinformation. Set actions for each of the attending stakeholders were generated from this meeting, with the Divisional Executive Officer following through for regular updates.
PRE-PAID FUNERALS CODE REVIEW The Division has been in communication with the Policy Officer at Consumer Protection Division, in relation to when the consultation draft document (Mandatory Code of Practice for Pre-Paid Funerals) will be released to stakeholders for final review. Consumer Protection Division is hoping to release this document to key stakeholders around late February/early March. Depending on the timeframe allocated for final stakeholder feedback, if needed, the Division will forward a letter requesting an extension of the feedback period.
PRIVATISATION OF CREMATORIUMS The Division has written to the Premier of Western Australia, to request a meeting to discuss our concerns around the proposed privatisation of crematoriums, believing these changes will have considerable adverse effect on both metropolitan and regional funeral homes throughout Western Australia.
PUBLIC TRUSTEE The Division has written to the Public Trustee to request revision of the valuation for reasonable funeral expenses, for a person for whom you are administering a deceased estate, asking for the Public Trustee to consider reasonable funeral costs to be in parity with, for instance, Victims of Crime, the Road Safety Commission and Centrelink. 35
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South Australian / NT Division *All upcoming meetings and events listed are COVID-19 dependent.
REGIONAL MEETING
BODY DONOR PROGRAM
A Divisional Regional meeting is in calendars for Friday 12 and Saturday 13 June 2020 and will be held at The Vine in the Barossa Valley. A dinner will be held on Friday night followed by a Divisional Council meeting and education sessions on the Saturday.
The Division has been communicating with the University of Adelaide in relation to the timing of the tender process for the Body Donor program. The Division was advised during a stakeholder meeting in November 2019 it was likely to be released in January 2020. The most recent advice received is the University of Adelaide’s Procurement Department is currently working on the tender process, and would be in touch once timelines are confirmed. The Division is monitoring the SA Governments procurement tender website daily for release of the tender documents.
The AGM Weekend is still in the early planning stages but is in calendars for Friday 28 and Saturday 29 August 2020 at Hahndorf. The Divisional Executives are planning to run a Culture and Practice workshop following the Council The SA/NT meeting on Wednesday 28 Divisional Council has October 2020. Planning is been asked to represent still in the early stages but our industry through the meeting and workshop the Education and will be held in the Heysen Services Industry Skills Lounge at Centennial Park. Council is also planning Council (ISC) to again hold their annual Industry Forum, in Adelaide on 18 November 2020.
SA/NT COUNCIL The SA/NT Division held their first Council meeting for the year on Wednesday 12 February 2020 at Adelaide Cemeteries Authority’s Enfield Memorial Park. Councillors also held a morning planning session to formalise the remainder of the 2020 calendar of events, and meeting dates for the first half of 2021. These dates have been distributed to all nominated and Council representatives.
INDUSTRY SKILLS COUNCIL The SA/NT Divisional Council has been asked to represent our industry through the Education and Services Industry Skills Council (ISC). The purpose of AFDA’s representation is to present to the State Government the current and future skills, training and workforce needs of our industry in South Australia. Divisional Treasurer Natasha Siebert and Councillor Claire Forgie recently distributed a member survey to all SA member firms which focused on the Funeral, Crematorium and Cemetery Services Industry, which is seen as a whole by the State Government, who currently do not yet hold any data on workforce issues, training obstacles and needs. This presents a unique opportunity to fill the information void with our workplace reality, and predicted future needs.
JOURNALISM SEMINAR The SA/NT Divisional Council will again facilitate their annual Journalism seminar on Wednesday 9 September 2020, again at Alfred James & Sons funeral home. The seminar is presented to third year students and post graduate student journalists from the University of SA, along with tutors and lecturers.
THE ADVERTISER The first stakeholder meeting for the New Year with The Advertiser newspaper representatives is scheduled for the third week of March 2020. Senior Vice President Andrew Skinner and Divisional Councillor Iain McQueen will be discussing the option to set profiles in the online portal for funeral homes, to assist to eradicate data entry errors. The Division is currently collating feedback from funeral homes to be discussed during this meeting.
37
12th International Conference on Grief and Bereavement in Contemporary Society
Grief and bereavement in a changing world: Personal, social and global perspectives
MELBOURNE AUSTRALIA
13-17 July 2020 Keynote Speakers Dr Paul A Boelen Ph.D Utrecht University, Netherlands Emotional problems after traumatic bereavement: Nature, correlates, and treatment
Dr Emmy van Deurzen Ph.D New School of Psychotherapy and Counselling at the Existential Academy, United Kingdom Rising from shattered lives: Psychotherapy and existential crisis
Dr Phyllis Kosminsky Ph.D, FT The Centre for Hope, USA From practice to theory and back again
Dr Robert Neimeyer Ph.D Portland Institute for Loss and Transition, USA Intervening in meaning: New directions in grief therapy
Dr Sheldon Solomon Ph.D Skidmore College, USA The worm at the core: On the role of death in life
Registrations Conference registrations are now open. Early Bird Registrations end: 28 February 2020 at 5pm AEDT Registrations close: 30 June 2020 at 5pm AEDT Registrations must be made online. For further information or to register, go to:
www.icgb2020.com
Pre-Conference Masterclasses Two one-day pre-conference masterclasses, conducted by Dr Robert Neimeyer and Dr Phyllis Kosminsky, will also take place on Monday 13 and Tuesday 14 July 2020.
Masterclass Day 1
Masterclass Day 2
Dr Robert Neimeyer Ph.D Monday 13 July 2020 Reconstructing the continuing bond: Transforming meaning and mourning in bereavement
Dr Phyllis Kosminsky Ph.D, FT Tuesday 14 July 2020 Attachment informed grief therapy: Interventions to create safety, strengthen self-capacities and promote re-engagement
Social Program
» Welcome Experience | Melbourne Sealife
For further information about any of these programs visit:
» Coffee with Keynotes | MCEC
www.icgb2020.com/social-program
Invited Speaker
» Conference Gala Dinner | Aerial Melbourne » Wellbeing Program | MCEC
Rosemary Wanganeen Founder & CEO Australian Institute for Loss and Grief
Thursday 16 July 2020 7.30AM - 8.30AM
Bronze Sponsors
Indigenous Healing
Venue Email: conference@grief.org.au
Melbourne Convention and Exhibition Centre 1 Convention Centre Pl South Wharf VIC 3006 Australia
www.icgb2020.com
mcec.com.au
Industry
News AIE Report 2020 AIE Scholarship The 2020 AIE Scholarship is awarded annually to the applicant who, in the opinion of the AIE Board, successfully completes the best assignment on a topic announced by the AIE Board. The winner receives complimentary registration for attendance at the AIE Conference plus return economy airfare from the winners nearest capital city, and three night’s accommodation. The AIE Scholarship prize includes an additional $1,000 which will be given to the winner as a cash component of the overall prize. We are pleased to advise that the AIE Scholarship is applicable to all members including those residing overseas. Unfortunately, AIE will only pay for the Australian domestic airfares, not the international. Applications close on 30 March 2020. The closing date for essays is 30 June 2020 with the announcement of the winner on 17 July 2020. The 2020 AIE Scholarship essay questions is: A deceased person with oedema presents the embalmer with a number of challenges; describe the protocols that could be used to treat such a case. In your answer explain the possible causes of oedema and the role albumin can play in this condition. Further information can be found in the members area of the AIE website.
AIE Report ACCA Update
AIE/NZEA 2020 Joint Annual Conference The 2020 Annual AIE Conference will be held at the Millennium Hotel in Queenstown, New Zealand from 15-17 October 2020. Registration forms and a conference program can be found on the home page of the AIE website. AIE scrub sets These practical and lightweight scrub sets are available in two colours – Reflex Blue and Jet Black and feature the new AIE logo on the top pocket. They are a unisex fit and feature a 3 pocket top having 2 bottom pockets and one left chest pocket and 3 pocket pant having 2 side pockets and 1 back pocket with twill drawstring elasticated. They are 100% polyester microfiber peach coated fabric which means they are machine washable and do not stain or fade. They are $29 a set (plus postage) and are available to order from AFDA National Office.
ACCA Update We are well and truly into the New Year as I write this, and I hope that you have all come back from the Christmas and New Year period well rested. I chaired my first ACCA Board Meeting at the start of February and my Board colleagues and I, along with CEO Chris Harrington and his staff are now focused on the goals we have set for the association for 2020. The key focus for us this year is clearly education. While our application to become a Registered Training Organisation (RTO) remains under consideration by ASQA, we will be rolling out non-accredited training courses to the industry. Working Safely in Cemeteries, as well as Crematoria Operations, Confined Spaces, Dealing with Bereaved Customers, and Memorialisation are some of the training courses we will be working on delivering throughout the year while we wait for the green light to commence our Accredited Certificate based training.
I have also been encouraged by the level of discussion from those working in our sector for the benefit of the services we provide to our client families. Our meetings, research, events and conferences are all designed to develop what we do and how we do it. The public are fast becoming more aware of the work we all do and are realigning their wants and needs around their greater knowledge. It is an exciting time seeing how the industry is changing and how we are all adapting to these changes. I look forward to attending the Joint AFDA/ FDANZ Annual Conference in Auckland with our CEO Chris Harrington, and we have already arranged a few meetings with different groups to continue to build on the solid relationships we have with the funeral sector in Australia and New Zealand. The program looks interesting and the social events are sure to be enjoyable. I also look forward to seeing one of ACCA’s major sponsors and supporters Hidde Verberne from Orthometals. Hidde and his team are terrific supporters of the cremation industry here in Australia and provide a great service by collecting and recycling metals after cremation. On the topic of membership, I was pleased to read of the recent re-engagement of InvoCare to the AFDA after some time away from the industry association. It is paramount that organisations such as InvoCare are connected with our associations so that we can provide a well-rounded and robust service to the public that is representative of the majority of our industry stakeholders. Finally, I want to say thank you to all of the Emergency Services personnel and others from our respective communities who helped all of us through the challenging period of the Australian bushfires. It’s times like these when our associations rise to support each other and remind us all of the value of being connected. I hope the joint conference with the FDANZ in New Zealand is a huge success and I look forward to speaking with many of you over there. David Molloy ACCA President
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Corporate Affiliate Members National Corporate Partners
DAVID CLARKE
MARK HYDE
JOHN MARINI
NOEL WOFF
0401 305 051 daclarke@australianunity.com.au www.fpmanagement.com.au
1800 777 744 hyqual@bigpond.com www.hyqual.com
08 8177 5055 johnm@surewise.com.au www.surewise.com.au
03 9326 6000 noelw@forestersfinancial.com.au www.forestersfinancial.com.au
PETER MACLEOD
MANDY COOPER
BELINDA CROSSINGHAM
03 9689 3299 peterm@acchiggins.com.au www.acchiggins.com.au
03 5485 6239 mandy.cooper@bendigoadelaide.com.au www.australianfriendlysociety.com.au
0409 512 647 belinda@firehawk.digital www.firehawk.digital
Service Directory ACCOUNTANTS MGR ACCOUNTANTS www.mgr.com.au Peter Mulqueen 1800 268 482 pmulqueen@mgr.com.au
BURIALS/CEMETERIES & CREMATORIA ADELAIDE CEMETERIES AUTHORITY www.aca.sa.gov.au Robert Pitt 08 8139 7400 Robert.Pitt@aca.sa.gov.au CATHOLIC CEMETERIES BOARD www.catholiccemeteries.org.au Peter O’Meara 02 8713 5777 peter@catholiccemeteries.org.au CENTENNIAL PARK CEMETERY AUTHORITY www.centennialpark.org Janet Miller 08 8275 2214 janetm@centpark.org.au
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GEELONG CEMETERIES TRUST www.gct.net.au Darryl Thomas 03 5221 1077 dt@gct.net.au MACQUARIE PARK CEMETERY & CREMATORIUM www.maccem.com.au Pauline Tritton 02 9805 0499 info.mpcc@northerncemeteries.com.au METROPOLITAN CEMETERIES BOARD www.mcb.wa.gov.au Peter Deague 1300 793 109 peter.deague@mcb.wa.gov.au SOUTHERN METROPOLITAN CEMETERIES TRUST www.smct.org.au Jane Grover 03 8558 8278 jane.grover@smct.org.au
SOUTHERN METROPOLITAN CEMETERIES TRUST www.esmp.net.au Tammy Templeman 02 9961 5655 ttempleman@esmp.net.au THE GREATER METROPOLITAN CEMETERIES TRUST www.gmct.com.au Deb Ganderton 1300 022 298 dganderton@gmct.com.au
COFFINS & CASKETS ACC HIGGINS www.acchiggins.com.au Peter MacLeod 03 9689 3299 peterm@acchiggins.com.au Paul Higgins 08 9209 1833 paulh@acchiggins.com.au ASHTON MANUFACTURING PTY LTD www.ashtonmanufacturing.com.au Rohan Kerr 1300 263 346 rohan@ashtonmanufacturing.com.au
BATESVILLE CASKET CO. INC. www.batesville.com.au Shirly Sareyka 0437 114 333 shirly.sareyka@batesville.com LIFESTYLE COFFINS www.lifestylecoffins.com.au Corey Simpson 08 8427 7099 corey@lifestylecoffins.com.au SANCTUARY CASKETS www.sanctuarycaskets.com.au Aaron Hyde 0497 736 807 aaron.hyde@sanctuarycaskets.com.au
CONSULTING & TRAINING SERVICES FUNERAL DIRECTION www.funeraldirection.com.au Martin Tobin 0419 306 271 martin@outlore.com.au
ST JOHN AMBULANCE NSW
FINAL TOUCH AUSTRALIA
www.stjohnnsw.com.au Fiona Ellis 02 9745 8800 Fiona.ellis@stjohnnsw.com.au
www.finaltouchaustralia.com.au Chantelle O’Neill 07 3889 9607 chantelle@finaltouchaustralia.com.au
DEBT RECOVERY PRUSHKA FAST DEBT RECOVERY www.prushka.com.au Julie Mackey 03 9872 7206 julie@prushka.com.au
DIGITAL MEDIA FIREHAWK DIGITAL www.firehawk.digital Belinda Crossingham 0409 512 647 belinda@firehawk.digital GOOP DIGITAL www.goop.com.au Karl Morris 0406 426 913 karl@goop.com.au NAOCA PTY LTD www.naoca.com.au Alex Medcalf 0448 891 060 a.medcalf@naoca.com.au SEARCH DOMINATION www.searchdomination.com.au Des Smith 0416 252 129 des@searchdomination.com.au
EMERGENCY SERVICES BLAKE EMERGENCY SERVICES www.blakeemergency.com Jan Field 1300 306 292 (24 hours) jan.field@blakeemergency.com
FUNERAL BONDS
HCS INDUSTRIAL www.hcsindustrial.com Tim Barlow 0417 137 587 tim@hcsindustrial.com HICKEY & CO PTY LTD www.hickeyandco.com 02 9564 1888 Paul Castaldi 0418 470 111 Paul Martin 0418 676 806 paul@hickeyandco.com HYQUAL AUSTRALIA www.hyqual.com Mark Hyde 1800 777 744 hyqual@bigpond.com ORTHOMETALS BV www.orthometals.com Dylan Mayson 03 5278 2044 dylan@austeng.net.au R H MINTER PTY LTD www.themintergroup.com.au Mandee Minter 03 9568 6999 mandee@rhminter.com.au SHOTTON PARMED www.parmed.com.au Robert Malacarne 03 9791 6444 rob.m@parmed.com.au TEKMED PTY LTD www.tekmed.com.au Mark Dusting 03 9487 9999 mark@tekmed.com.au
BENDIGO FUNERAL BOND
SOVA
www.australianfriendlysociety.com.au Mandy Cooper 03 5485 6239 mandy.cooper@bendigoadelaide.com.au
www.sovamotion.com.au Scott McGillivray 08 9302 4757 scott@sovamotion.com.au
FUNERAL INDUSTRY ADVICE & SOLUTIONS
HEARSES/COACH BUILDERS
TOBIN MULQUEEN
AUSTRALIAN HEARSE MANUFACTURERS
www.tobinmulqueen.com.au Martin Tobin 0419 306 271 martin@outlore.com.au
www.australianhearsemanufacturers.com.au Jacob Ferguson 07 3888 9244 info@mrf.net.au
FUNERAL & MORTUARY SUPPLIES
HILLIER BROTHERS Troy Hillier 02 6736 1277 hillierbydesign@gmail.com
MAZWELL AUSTRALIA www.themazwellgroup.com.au Jan Field 02 8214 4655 jfield@themazwellgroup.com.au FERNO AUSTRALIA PTY LTD www.ferno.com.au Mick Cawley 07 3881 4999 mcawley@ferno.com.au
W. D. HADLEY PTY LTD www.hadleyconversions.com.au Gary Hadley 02 9604 4582 wdhadley@bigpond.com
INSURANCE FUNERAL INDUSTRY INSURANCE BROKERS www.fiib.com.au Tony Wagner 07 3370 8839 tony@fiib.net.au SUREWISE www.surewise.com.au John Marini 08 8177 5055 johnm@surewise.com.au
STATEWIDE MORTUARY TRANSFERS PTY LTD www.statewidetransfers.com.au 1300 368 155 steveanddonna@statewidetransfers.com.au TRI-TRANSFERS www.tri-transfers.com.au Craig Bottrill 0413 584 770 craig@tri-transfers.com.au
TRIBUTES & ONLINE MEMORIALISATION
MEDIA/FUNERAL NOTICES ARROW BRONZE NEWS CORP AUSTRALIA www.newscorpaustralia.com Darren Williams 0428 398 198 darren.williams@news.com.au
www.arrowbronze.com.au Hymie Jechilevsky 03 9794 2922 hymie.j@arrowbronze FUNERAL STUDIO
SYDNEY MORNING HERALD www.fairfax.com.au Daniel Maloni 02 9282 1084 dmaloni@nine.com.au THE AGE COMPANY LTD www.theage.com.au Daniel Maloni 02 9282 1084 dmaloni@nine.com.au THE WEST AUSTRALIAN NEWSPAPER www.thewest.com.au Christine Sutherland 08 9482 3475 christine.sutherland@wanews.com.au
PRE-PAID FUNERALS FUNERAL PLAN MANAGEMENT www.fpmanagement.com.au David Clarke 0401 305 051 daclarke@australianunity.com.au FORESTERS FINANCIAL www.forestersfinancial.com.au Noel Woff 03 9329 6000 noelw@forestersfinancial.com.au SUREPLAN FRIENDLY SOCIETY www.sureplaninsurance.com.au John Turner 07 3833 3333 john.turner@sureplan.com.au
SUPERANNUATION AUSTRALIANSUPER www.australiansuper.com Stephen Collins 03 8648 3810 scollins@australiansuper.com
TRANSFER SERVICES
www.funeralstudio.com.au Kerri Ward 0413 208 031 kerri@funeralstudio.com.au IN MEMORIUM PRODUCTIONS Neale McQuire 08 9227 0495 neale@nltrading.com LEGACY.COM www.legacy.com Rod Strauch 0404 473 535 rstrauch@legacy.com PHOENIX FOUNDRY www.phoenixfoundry.com.au Joe Campbell 1800 806 064 joe@phoenixfoundry.com.au PRIME GRAFIX www.primegrafix.com.au Frank Tevere 1300 307 713 frank@primegrafix.com.au MEMORIES.CO www.memories.co Dinesh Arasaratnam 0400 250 424 dinesh.arasaratnam@memories.co
WILLS & ESTATE SERVICES COOKE & HUTCHINSON PTY LTD www.cookehutchinson.com.au Nicole Dymock 07 3284 9433 nicole@cookehutchinson.com.au YHC LAWYERS www.yhclawyers.com.au Loan Chow 07 3160 3300 lchow@yhclawyers.com.au
FUNERAL TRANSFER SERVICES AUSTRALIA www.ftsa.com.au Jane Domjahn 1800 770 788 janedomjahn@ftsa.com.au QUEENSLAND FUNERAL TRANSFERS Richard Bertrand 1800 823 005 qft@cqnet.com.au
41
NOWRA 2541
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New South Wales
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ARMIDALE 2350
Annual Subscription Rates Members: AUD$55 (4 issues, including GST) Non Members: AUD$110 (4 issues, excluding GST)
ORANGE 2800
Traditional values
BATEMANS BAY 2536
Contemporary choices
Dale Maroney
Batemans Bay, Moruya and Narooma District Funerals Ph. (02) 4472 8886 Mark or Robert Hewson 20 Old Princes Highway, Batemans Bay E-mail: info@batemansbayfunerals.com.au Broulee Memorial Gardens Crematorium
COOTAMUNDRA 2590
email: mail@penhallfunerals.com.au
154 Parker Street, Cootamundra NSW 2590 Phone: (02) 6942 6423 Mobile: 0408 162 555 ALL AREAS 24 HOURS
249 Bronte Road, Waverley NSW 2024 (02) 9389 3499 dale@waltercarter.com.au waltercarter.com.au
email: penhall@ix.net.au TAMWORTH 2340
QUIRINDI 2343
Shaun Hamilton Funerals
214 GEORGE STREET, QUIRINDI Ron & Margaret Robinson J.P.’s CMC
A P E W
02 6746 2222
Serving Quirindi, Werris Creek, Murrurundi and all surrounding areas QU IRINDI ’S ONL Y L OC AL L Y OW NED & OP E R ATE D FUNE R AL DI R E C TOR
GRIFFITH 2680 SYDNEY & SUBURBS
Shaun Hamilton Funerals
125 MARIUS STREET, TAMWORTH
02 6766 1966
Serving Tamworth, Manilla, Gunnedah and all surrounding areas TAMWOR TH’S ONL Y LOC AL L Y OW NED & OP E R ATE D FUNE R AL DI R ECTOR
YOUNG 2594
Australian owned family business since 1944 SUTHERLAND 691 Old Princes Highway
GUNDAGAI 2722
Robinson Funerals 47 West Street Gundagai NSW 2722 Phone: (02) 6944 1611 Mobile: 0408 162 555 42
PH: 02 9545 3477 Fax: 02 9545 5039 CARINGBAH ST GEORGE BANKSTOWN Stephen Kellaway Managing Director email: service@olsens.com.au
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Members: AUD$55 (4 issues, including GST) Non Members: AUD$110 (4 issues, excluding GST)
Northern Territory
GOLD COAST 4220
TOOWOOMBA 4350
Simple. Safe. Supportive. Call us without obligation to discover our simple and cost effective approach to funeral service.
ALICE SPRINGS 0870
5 Mylne Street, Toowoomba
Centre Funeral Services 12 Kidman Street, PO Box 1943 Phone: 08 8952 2953 Fax: 08 8952 4518 Email: admin@centrefunerals.com.au
Serving Alice Springs & Central Australia since 1975. DARWIN 0821
GOLD COAST (07) 5535 8758 TWEED HEADS (07) 5599 1500 NORTHERN RIVERS NSW 1800 088 484
McGrath FUNERALS
Australian Owned
Serving Toowoomba and surrounding regions
www.heritagebrothers.com.au CALL ANYTIME Wes Heritage 0417 601 308
Ashley Heritage 0419 676 570
Ph (07) 4636 9600
INNISFAIL 4860
BLACKS FUNERALS
Ph: (07) 4636 9600 1020 Ruthven Street, Toowoomba South, Queensland www.burstows.com.au
Innisfail ~ PH (07) 4061 6806 Tully ~ PH (07) 4068 1188 Funeral Home - Chapel - Crematorium
KIPPA-RING 4021 Toowoomba Oakey Dalby Warwick Gatton
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Queensland
Annual Subscription Rates
Members: AUD$55 (4 issues, including GST) Non Members: AUD$110 (4 issues, excluding GST)
CAIRNS 4870
TOWNSVILLE 4810
ROCKHAMPTON 4700 Serving Cairns, Gordonvale, Babinda, Innisfail, Tully & Atherton Tableland Areas of Far North Queensland Locally Family Owned and Operated by Chris, Kaylene, Brett & Cher Heritage
Ph 07 4056 1627 Fax 07 4056 3389 70-76 Maher Road Gordonvale Qld 4865 E: info@heritagebradyfunerals.com.au W: www.heritagebradyfunerals.com.au
Established 1961 Locally operated by the Morley Family
43
BRISBANE & SUBURBS 4503
BERRI 5343
SIX GENERATIONS OF SERVING SOUTH EAST QUEENSLAND.
32 Hughes Street, BERRI 231 Twentyfirst Street, RENMARK Phone: (08) 8582 1333
AUSTRALIAN FAMILY OWNED AND OPERATED, PRE-EMINENT FUNERAL DIRECTOR K.M.SMITH HAS BRANCHES THROUGHOUT SEQ. APART FROM A COMPREHENSIVE
Email: office@riverlandfunerals.com.au Serving the Riverland region of South Australia including Berri, Barmera, Renmark, Paringa, Loxton, Waikerie, and surrounding districts.
RANGE OF SERVICES, WE ALSO SPECIALISE IN REPATRIATIONS. FOR DETAILS PLEASE CALL
07 3252 2031.
Owned and operated by the Sweet family for almost 40 years.
CLARE 5453
kmsmith.com.au ASPLEY 1344 GYMPIE ROAD 3263 2326 BOWEN HILLS 53 BROOKES STREET 3252 2031 GOODNA 11 QUEEN STREET 3818 7833 HILLCREST 3 HELEN STREET 3800 7800 KENMORE 2045 MOGGILL ROAD 3144 1654 MT GRAVATT 1480 LOGAN ROAD 3144 1653 NORTH LAKES 1642 ANZAC AVENUE 3886 3412 SHERWOOD 14 PRIMROSE STREET 3716 0161 WYNNUM 176 BAY TERRACE 3348 4133 VICTORIA POINT 7 BUNKER ROAD 3820 9588 CAPALABA 8 REDLAND BAY ROAD 3390 1333 ARANA HILLS 4 PATRICKS ROAD 3351 8244 STRATHPINE 3205 8655 - IPSWICH 3281 7831
KADINA 5554
South Australia ADELAIDE & SUBURBS
Seeley Funerals (Compassion, Dignity, Respect) 1 Draper Street, Kadina Serving Copper Coast incl. Kadina, Wallaroo, Bute, Kulpara, Pt Broughton, Yorke Peninsula & wider areas Phone all hours: (08) 8825 2028 Fax: (08) 8825 2189
MOONTA 5558
Skinner Family Funerals PTY LTD (est. 1926)
(Compassion, Dignity, Respect)
1 Frances Terrace, Moonta Serving Central Yorke Peninsula incl. Moonta, Maitland, Ardrossan, Pt Victoria & Price, Copper Coast & wider areas Phone all hours: (08) 8825 2028 Fax: (08) 8825 2189
Proudly South Australian Owned and Operated 1 Webb Street, Port Adelaide S.A. 5015 Phone: (08) 8341 2822 Fax: (08) 8341 0550 Email: tmfs@chariot.net.au office chapel lounge crematory www.tonymontefunerals.com.au 44
MOUNT BARKER 5251
Andrew Kleemann & Family 1 Morphett Street, Mt. Barker Tel: (08) 8398 2244 Fax: (08) 8398 2255
PORT LINCOLN 5606
Ralph, Jennifer, Linda and Staff
Victoria
Millingtons
Providing families with every option in funeral and cemetery service
Funeral Directors Millington Cemeteries
BALLARAT 3350
-AFDA/AIE
Paul, Chris & Laura Serving all districts of Eyre Peninsula
20 London Street, Port Lincoln Telephone: (08) 8683 4000 www.williamsfunerals.com.au
PORT PIRIE 5540
-ACCA
Head Office 25 McIntyre St, Mornington TAS 7018 P: (03) 6211 4888 F: (03) 6245 1010
Cemetery The Cottage, Queens Walk Cornelian Bay TAS 7009 P: (03) 6278 1244 F: (03) 6278 1245
Email: hcm@millingtons.com.au Website: www.millingtons.com.au
BENALLA 3672
Damien and Justin Feehan
LAUNCESTON 7250 BENDIGO 3550 Mark & Paul Graham
NORTH WEST & WEST COASTS
mar k@mulqueen.com.au
Tasmania
HOBART & SOUTHERN TASMANIA
Andrew & Heather Hampton 03 5441 5577 funerals@williamfarmer.com.au
BIRCHIP 3483 ST HELENS 7216 Phone: (03) 5492 2547 Email: mjkellyandsousag@gmail.com
HAMILTON 3300
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25 Electra Place
MORNINGTON TAS 7018
enquiries@psfunerals.com www.psfunerals.com
get your own copy of
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Members: AUD$55 (4 issues, including GST) Non Members: AUD$110 (4 issues, excluding GST)
Dianne, Cherie & Paul 43 Collins Street
Phone: (03) 5572 1053 Fax: (03) 5572 5962 Email: admin@fgreed.com.au 45
KERANG 3579
NATHALIA 3638
Phone: 1300 858 333 Fax: (03) 5862 1932 Email: admin@coxfunerals.com.au Web: www.petercoxfunerals.com.au
info@adamsfunerals.com.au
NUMURKAH 3636
KYNETON 3444
TJ S C O T T S O N
(Peter and Jenny Cox) Tel: (03) 5862 3047 Fax: (03) 5862 1932 Email: admin@coxfunerals.com.au Web: www.petercoxfunerals.com.au
KYNETON: 5 Piper St (03) 5422 6455 info@tjscottandson.com.au www.tjscottandson.com.au John, Kelly, Jack and Daniel Scott
PHILLIP ISLAND 3922
LEONGATHA / KORUMBURRA
Scott & Sharon Anderson
15 Warley Avenue, Cowes, 3922. Ph: (03) 5952 5171 Fax: (03) 5672 1747
Email: info@handafunerals.com.au Website: handleyandandersonfunerals.com.au
SALE 3850
MAFFRA 3860
MILDURA 3502 Maffra Sale Heyfield
5147 1954 5144 1954 5148 3354
Office & Chapel 3-5 Queen St Maffra 3860 semmensfunerals.com.au
MELBOURNE & SUBURBS
www.lettsfunerals.com.au
Incorporating Coomealla Crematorium
SWAN HILL 3585
Tel: (03) 5023 1234 (24 Hours) 596 Deakin Avenue, Mildura Web: www.northwestfunerals.com.au Email: info@nwfunerals.com
MOE 3825 TRARALGON 3844
ERN J ENSEN FUNERALS Overseas Repatriation Specialists
Andrew Pinder Bruce & Mary Streets Preston, 3072. Phone: (03) 9480 1477 Fax: (03) 9416 9152 preston@jensenfunerals.com.au 2 Arthur Street, St. Albans, 3021 Phone: (03) 9364 3466 Fax: (03) 9364 0988 stalbans@jensenfunerals.com.au
www.latrobevalleyfunerals.com.au www.latrobevalleyfunerals.com.au
MORWELL 3840
437a Princes Drive www.latrobevalleyfunerals.com.au 46
WANGARATTA 3677
John & Christine Haddrick Wangaratta (03) 5722 2525 Myrtleford (03) 5752 1525 northeastfunerals.com.au
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PERTH & SUBURBS
CHRISTCHURCH
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www.bowraodea.com.au
WARRNAMBOOL / MORTLAKE
Est.1905
Guyetts 60 Verdon Street Warrnambool Phone: (03) 5562 2622 Fax: (03) 5561 1133 Email: admin@guyetts.com.au
www.leanneodea.com.au WA Family Owned and Operated Generations of Excellence Since 1888
Head Office:
68 Stirling Street, Perth WA 6000
WONTHAGGI 3995
Tel: +61 8 9231 5199 admin@bowraodea.com.au
Scott & Sharon Anderson
176-178 Graham Street, Wonthaggi, 3995. Ph: (03) 5972 1074 Fax: (03) 5672 1747
Email: info@handafunerals.com.au Website: handleyandandersonfunerals.com.au
Western Australia
Branches conveniently located Throughout the Metropolitan Area.
DUNEDIN & OTAGO REGION
International and Interstate Repatriation Specialists Contact Cherie Iles 0417 988 096
New Zealand INVERCARGILL & DISTRICTS
BUNBURY & BUSSELTON
We offer a prompt and professional repatriation service
To contact New Zealand Locally Owned or Family Owned Funeral Directors Phone: 1800 038 958 www. l o c a l lyow n ed f u n era l s. c o. n z O N LY A F D A M E M B E R I N S O U T H W E ST W A A D R IA N BA R R E T T, ERRO L BARRETT T E L: (08) 9722 5311 FA X: (08) 9791 2173 9 SPE NC E R STR E E T, B UN B URY, WA 6230 E M AIL: INFO@BARRE TTF UN ERA LS.COM.AU W E B: BARRE TF U NERA LS.COM.AU Also at Augusta, Bridgetown, Capel, Donnybrook, Harvey, Manjimup, Margaret River, Waroona, & Yarloop.
Cnr. Esk & Doon Sts. Invercargill International Phone: +64 3 218 4095 office@frasersfunerals.co.nz
WELLINGTON, HUTT VALLEY & KAPITI
AUCKLAND
Five Branches Auckland Wide Repatriation Specialists
Harbour City Funeral Home (Simon Manning) Wellington, HuttValley & Kapiti Phone: +64 4 387 8301 simon@funeral-link.co.nz www.harbourcityfunerals.co.nz
Phone +64 638 9026 Albany Auckland office@davisfunerals.co.nz
WHANGAREI 80
NORTHAM 6401
davisfunerals.co.nz
Whangarei & Dargaville Repatriation Specialists
Stephen Dil
Rob & Dianne Tinetti
185 Schnapper Rock Rd Albany Auckland
Phone +64 437 5799 office@morrisandmorris.co.nz
Tel +64 9 415 8720
Ph: 08 9622 1411 for beautiful funerals
info@dils.co.nz www.dils.co.nz
60 morrisandmorris.co.nz
47
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“Batesville has been rated #1 in product quality, service and innovation for three years in a row by funeral professionals, according to Funeral Service Insider (FSI)!” TO FIND OUT MORE, PLEASE CONTACT: Shirly Sareyka - General Manager, Australia & New Zealand : Shirly.sareyka@batesville.com : 0437 114 333 : www.batesville.com.au Or your local Batesville sales agent: 1300 368 268
Disclaimer: Caskets not available in all States. Please ask your local representative for details.
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