SELECTING A PARCEL FULFILLMENT PROVIDER: THE CRITERIA THAT CANNOT BE OVERLOOKED Your e-commerce business is booming, and you’re on the lookout for a fulfillment partner. What questions do you need to ask to ensure this partnership is a success?
By Krish Iyer
22 PARCELindustry.com MARCH-APRIL 2018
here comes a point in nearly every growing e-commerce merchant’s journey when the topic of scalability must be explored. Scalability might take many forms for this growing business, but managing parcel shipping becomes a critical component in managing customer expectations and experience, as well as maintaining profitability. Many merchants elect to utilize a parcel fulfillment partner, allowing them to concentrate on business growth and customer service as core competencies. With that said, there are several considerations e-commerce merchants must take into account when selecting the right parcel fulfillment partner. HOW DO THEY INTEGRATE WITH ORDER SOURCES AND/OR TECHNOLOGY CURRENTLY IN PLACE? Merchants generally start to receive their e-commerce orders from a variety of platforms, such as Big, Commerce, Shopify, Magento, Volusion, Woo Com-
PARCEL Mar/Apr 2018