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TABLE OF CONTENTS volume 26 issue 3/4 | Fall-Winter.19 | DOCUMENTmedia.com

FEATURES 12

It’s a Buyer’s Market: The Acquisition Conundrum When CCM technology changes hands, ask tough questions By Scott Draeger

14

12

Is Cloud Content Management a Silver Bullet?

How evolving cloud systems are paving the way toward the mega content repository

By Bud Porter-Roth & James Watson, Jr.

18

The Future of Communications in the Agile, Liquid Enterprise

Reimagining customer communications for the fourth industrial revolution

14

By Marci Maddox

22 26

Special Sponsored Content: Take a Good Look at Your Customer Communications Management Cyber Risk Quantification Versus Heat Maps Why it’s time to select a cooler option

By Vince Dasta

28

18

The Rise of Omni-Channel Content Platforms By Tony Byrne

DEPARTMENTS 06 06

Letter from the Editor Masthead

08 10

26

Contributors The Best of 2019

SPONSORED CONTENT

4

09

Welcome to the New World of Content Services

11

SMARTer Conversations for an Exceptional Customer Experience

Fall-Winter.2019 DOCUMENTmedia.com

28

Profile for RB Publishing

DOCUMENT Strategy Fall-Winter 2019  

DOCUMENT Strategy Fall-Winter 2019

DOCUMENT Strategy Fall-Winter 2019  

DOCUMENT Strategy Fall-Winter 2019