TABLE OF CONTENTS volume 26 issue 3/4 | Fall-Winter.19 | DOCUMENTmedia.com
FEATURES 12
It’s a Buyer’s Market: The Acquisition Conundrum When CCM technology changes hands, ask tough questions By Scott Draeger
14
12
Is Cloud Content Management a Silver Bullet?
How evolving cloud systems are paving the way toward the mega content repository
By Bud Porter-Roth & James Watson, Jr.
18
The Future of Communications in the Agile, Liquid Enterprise
Reimagining customer communications for the fourth industrial revolution
14
By Marci Maddox
22 26
Special Sponsored Content: Take a Good Look at Your Customer Communications Management Cyber Risk Quantification Versus Heat Maps Why it’s time to select a cooler option
By Vince Dasta
28
18
The Rise of Omni-Channel Content Platforms By Tony Byrne
DEPARTMENTS 06 06
Letter from the Editor Masthead
08 10
26
Contributors The Best of 2019
SPONSORED CONTENT
4
09
Welcome to the New World of Content Services
11
SMARTer Conversations for an Exceptional Customer Experience
Fall-Winter.2019 DOCUMENTmedia.com
28