LEADERS WHO LEARN... Where do executives and small business owners go to tune into the latest trends and cultivate inspiration? We asked a few of our contributors for their top picks in print and podcasts.
PRO READS Talking to Strangers
bias, can hinder true understanding. To lead well and build meaningful relationships, we must actively seek perspective beyond our own. That means learning about the communities we serve, the people we work with, and embracing the truth that there are many valid paths to a positive outcome — not just our own.
Before I read “Talking to Strangers,” I thought I was pretty good at reading people. I’ve always worked with a diverse mix of individuals, and I considered myself someone who could adapt and connect. But in this book Malcolm Gladwell flipped that confidence on its head — and it has changed how I communicate with almost everyone. One of the most impactful lessons I took from the book is the importance of approaching each new interaction with a clean slate. Gladwell emphasizes that we often overestimate our ability to understand strangers, and this resonated deeply with me. I’ve learned to remind myself that I have no real insight into another person’s upbringing, experiences, or worldview — and that any assumptions I make can cloud the conversation from the outset. By choosing to lead with curiosity and a willingness to understand, I’ve seen how outcomes shift. When we assume good intent and listen first, disagreements often diminish. In many cases, we’re not at odds in our
goals — we simply differ in how we hope to reach them. There is rarely a single "correct" path forward, but discovering shared purpose requires open-mindedness and patience. Of course, not every situation allows for deep dialogue. In urgent or high-pressure environments, we don’t always have the time to communicate thoughtfully. That’s why developing a mindset of openness is so critical — it enables us to connect and respond more effectively, even when time is limited. Ultimately, “Talking to Strangers” taught me that our default reactions, shaped by personal history and
10 Frederick Business Quarterly
Note: The audiobook version of “Talking to Strangers” is a must, as it incorporates audio clips and voice recordings of real-world examples.
Carmen Hilton is the Program Manager for the Community Development Department at the City of Brunswick, where she has served for five years. She brings over 15 years of experience in commercial real estate, property management, and program coordination. Carmen earned her MSARP (Main Street America Revitalization Professional) accreditation in 2025 and is dedicated to fostering sustainable growth and revitalization in Brunswick’s downtown and surrounding communities.
Fall 2025
istockphoto.com /Jacob Wackerhausen
By Malcolm Gladwell