Women of Influence
ANGIE DILLER
GINA DOYLE, CISR
Job title: Agency Manager
Job title: Director of Personal Lines
Agency: Gibbel Insurance Agency
Agency: Capstone Group
Location: Lititz, PA
Location: Lower Gwynedd, PA
What professional accomplishment are you most proud of?
What professional accomplishment are you most proud of?
I am most proud of becoming a Certified Life Coach. How does that align with insurance? The skills I honed – effective communication, cultivating trust and empathy, and goal-setting – make managing a team of agents a rich and rewarding experience. Empathy is essential for understanding clients’ needs, while motivation techniques get everyone on board in achieving mutual goals. I’m proud that our office isn’t just about policies and premiums; it’s a place of support and success.
Building strong relationships with clients has been the cornerstone of my success, and that is what I am most proud of. It’s not just about the initial transaction and doesn’t end after issuing the policy; it’s about the ongoing trust and rapport that leads to client retention and continued referral opportunities. It has been immensely gratifying cultivating relationships that go beyond the typical client-provider dynamic and building lasting partnerships.
What words of wisdom would you offer young women just beginning their insurance careers?
What words of wisdom would you offer young women just beginning their insurance careers?
After 30 years as an agent, I would offer the advice to embrace humility and resilience. I’ve had my share of mistakes over the years. Missteps are detours, not dead ends. Own your mistakes, learn from them, find a professional and/or personal mentor, and keep growing. No one improves by pretending to be perfect, nor from giving up after what feels like defeat. Keep getting up. The insurance world and your clients need women like you!
Insurance is a dynamic industry which can be both exciting and challenging. Embrace learning and invest in your professional development. Seek mentorship; a mentor can offer valuable insights and accelerate your career development. Build strong relationships and cultivate connections with your colleagues, your clients, and industry professionals. Keep updated on the latest technological advancements and stay informed about industry trends. Most importantly, believe in yourself and your capabilities.
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